IBM 2283, 6274 User Manual

For the latest version of this online publication, go to http://www.ibm.com/pc/support

User Guide Type 2283 Type 6274

IBM

Note

Before using this information and the product it supports, be sure to read “Safety notices” on page vii and “Notices and Trademarks” on page 75.

US Government Users Restricted Rights — Use,duplicationor disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Safety notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Lithiumbatterynotice ................................................ viii

Modemsafetyinformation ............................................. ix

Lasercompliancestatement.............................................. x

About this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Conventionsusedinthisbook......................................... xiii

Relatedinformation .................................................. xiv

Chapter 1. Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Identifyingyourcomputer............................................... 1

Hardwarefeatures...................................................... 2

Microprocessor...................................................... 2

Memory............................................................ 2

Internaldrives ...................................................... 2

Graphicssubsystem.................................................. 2

Audiosubsystem.................................................... 2

Communications ....................................................2

Systemmanagementfeatures.......................................... 3

Keyboardandmousefeatures ........................................ 3

Expansioncapability................................................. 3

Power.............................................................. 3

Securityfeatures..................................................... 3

Supportedoperatingsystems ......................................... 4

Software ..............................................................4

IBMpreinstalledsoftware............................................. 4

Additionalsoftware.................................................. 4

AccessIBM......................................................... 4

Chapter 2. Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Selectingalocationforyourcomputer .................................... 5

Arrangingyourworkspace.............................................. 6

Comfort............................................................ 6

Glareandlighting ...................................................6

Aircirculation....................................................... 7

Electricaloutletsandcablelengths..................................... 7

Connectingcables...................................................... 8

USBconnectors...................................................... 8

Audioconnectors....................................................9

Otherconnectors....................................................... 9

Startingthecomputer.................................................. 10

Chapter 3. Operating and caring for your computer. . . . . . . . . . . . . . . . . . . 11

Controlsandstatusindicators........................................... 11

Startingyourcomputer ................................................ 12

Shuttingdownthecomputer............................................ 13

UsingtheRapidAccesskeyboard .......................................13

CustomizingaRapidAccessButton.................................. 14

RapidAccessWirelesskeyboardandmouse........................... 14

UsingtheIBMScrollPointmouse ....................................... 16

Accessingtheopticaldrive............................................. 17

Usinganopticaldrive................................................. 18

Handlingadisc ................................................... 18

Insertingandremovingadisc ....................................... 19

Usingvideofeatures .................................................. 20

Videodevicedrivers ............................................... 20

Usingaudiofeatures.................................................. 20

Controllingvolume ................................................ 20

Recordingandplayingbacksound................................... 21

Usingpower-managementfeatures ..................................... 21

UsingtheWindowsStartmenu...................................... 22

UsingtheStandbybuttononthekeyboard ............................ 22

Usingthepowerbutton ............................................ 22

Settingpowerschemes ............................................. 22

Usingsecurityfeatures................................................ 23

Lockingthecover.................................................. 23

Lockingthekeyboard .............................................. 23

Takingcareofyourcomputer .......................................... 24

Basics............................................................. 24

Cleaningyourcomputerandkeyboard ............................... 24

Monitorandscreen................................................. 24

Mouse............................................................ 24

Movingyourcomputer................................................ 26

Chapter 4. Using the IBM Setup Utility program . . . . . . . . . . . . . . . . . . . . . . 27

Starting and using the IBM Setup Utility program . . . . . . . . . . . . . . . . . . . . . . . . 27

Viewingandchangingsettings....................................... 28

ExitingfromtheIBMSetupUtilityprogram........................... 29

Usingpasswords..................................................... 29

Userpassword..................................................... 29

Administratorpassword............................................ 30

Setting,changing,anddeletingapassword............................ 30

UsingSecurityProfilebyDevice........................................ 30

OthersettingsintheIBMSetupUtilityprogram.......................... 31

Thestartupsequence............................................... 31

Changingthestartupsequence ...................................... 31

Chapter 5. Installing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Handlingstatic-sensitivedevices........................................ 33

Backingupconfigurationsettings....................................... 34

Availableoptions..................................................... 34

Toolsrequired........................................................ 34

Componentlocations.................................................. 35

Systemboard...................................................... 35

Disconnectingcables.................................................. 36

Removingtherearcover............................................... 37

Installinganadapter.................................................. 38

Removingtheharddiskdrive.......................................... 39

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Installingmemory..................................................... 40

Removingtheopticaldrive............................................. 42

Chapter 6. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Troubleshootingprocedure............................................. 44

Power-onself-test(POST).............................................. 45

POSTerrorcodes ..................................................... 45

Devicetroubleshootingcharts........................................... 48

Audioproblems.................................................... 50

Opticaldriveproblems.............................................. 51

DVDdiscproblems................................................. 52

Display/monitorproblems .......................................... 53

Generalproblems................................................... 53

Intermittentproblems............................................... 54

RapidAccessIIIeKeyboardproblems................................. 55

RapidAccessWirelessKeyboardproblems............................. 56

ScrollPointIIIMouseproblems....................................... 57

ScrollPointWirelessMouseproblems.................................. 58

Memoryproblems.................................................. 59

Modemproblems................................................... 60

Optional-deviceproblems ........................................... 63

Softwareproblems.................................................. 64

UniversalSerialBus(USB)problems.................................. 64

IBMEnhancedDiagnostics .............................................64

CreatinganIBMEnhancedDiagnosticsdiskette........................ 65

RunningtheIBMEnhancedDiagnosticsprogram....................... 66

To run diagnostics from the IBM Enhanced Diagnostics diskette:. . . . . . . . . . 66

TorundiagnosticsfromtheProductRecoveryCDorprogram:........... 66

Replacingthebattery.................................................. 66

Chapter 7. Getting information, help, and service. . . . . . . . . . . . . . . . . . . . . 69

Gettinginformation ................................................... 69

UsingtheWorldWideWeb .......................................... 69

Gettinginformationbyfax........................................... 69

Gettinghelpandservice................................................ 70

Usingthedocumentationanddiagnosticprograms .....................70

Callingforservice.................................................. 70

Otherservices...................................................... 72

Purchasingadditionalservices.......................................... 73

Notices and Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Notices .............................................................. 75

Generalnotices..................................................... 75

Processingdatedata ................................................76

Trademarks........................................................ 76

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Contents v

vi User Guide

Safety notices

DANGER Electrical current from power, telephone, and communication cables is

hazardous. Toavoidashockhazard:

• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

• Connect all power cords to a properly wired and grounded electrical outlet.

• Connect to properly wired outlets any equipment that will be attached to

this product.

• When possible, use one hand only to connect or disconnect signal cables.

• Never turn on any equipment when there is evidence of fire, water, or

structural damage.

• Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

• Connect and disconnect cables as described in the following table when installing, moving, or opening covers on this product or attached devices.

To connect:

1. Turn everything OFF.

2. First, attach all cables to devices.

3. Attach signal cables to connectors.

4. Attach power cords to outlet.

5. Turndevice ON.

To dis connect:

1. Turn everything OFF.

2. First, remove power cords from outlet.

3. Remove signal cables from connectors.

4. Remove all cables from devices.

DANGER Le courant électrique provenant de l’alimentation, du téléphone et des câbles

de transmission peut présenter un danger. Pour éviter tout risque de choc électrique :

• Ne manipulez aucun câble et n’effectuez aucune opération d’installation, d’entretien ou de reconfiguration de ce produit au cours d’un orage.

• Branchez tous les cordons d’alimentation sur un socle de prise de courant correctement câblé et mis à la terre.

• Branchez sur des socles de prise de courant correctement câbléstout équipement connectéàce produit.

• Lorsque cela est possible, n’utilisez qu’une seule main pour connecter ou déconnecter les câbles d’interface.;

• Ne mettez jamais un équipement sous tension en cas d’incendie ou d’inondation, ou en présencededommagesmatériels.

• Avant de retirer les carters de l’unité, mettez celle-ci hors tension et déconnectez ses cordons d’alimentation, ainsi que les câbles qui la relient aux réseaux, aux systèmes de té lécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d’installation et de configuration).

• Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons.

Connexion:

1. Mettez les unitéshorstension.

2. Commencez par brancher tous les cordons sur les unités.

3. Branchez les câbles d’interface sur des connecteurs.

4. Branchez les cordons d’alimentation sur des prises.

5. Mettez les unités sous tension.

Déconnexion:

1. Mettez les unitéshorstension.

2. Débranchez les cordons d’alimentation des prises.

3. Débranchez les câbles d’interface des connecteurs.

4. Débranchez tous les câbles des unités.

Lithium battery notice

CAUTION: Danger of explosion if battery is incorrectly replaced.

When replacing the battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

Do not:

• Throw or immerse into water

• Heat to more than 100°C(212°F)

• Repair or disassemble

viii User Guide

Dispose of the battery as required by local ordinances or regulations.

ATTENTION

Danger d'explosion en cas de remplacement incorrect de la batterie.

Remplacer uniquement par une batterie IBM de type ou d'un type équivalent recommandé par le fabricant. La batterie contient du lithium et peut exploser en cas de mauvaise utilisation, de mauvaise manipulation ou de mise au rebut inappropriée.

Ne pas :

• Lancer ou plonger dans l'eau

• Chauffer à plus de 100°C(212°F)

• Réparer ou désassembler

Mettre au rebut les batteries usagées conformément aux règlements locaux.

Modem safety information

To reduce the risk of fire,electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as:

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically

designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical

storm. There may be a remote risk of electric shock from lightning.

• Do not use the telephone to report a gas leak in the v icinity of the leak.

Consignes de sécurité relatives au modem

Lors de l’utilisation de votre matériel téléphonique,ilestimportantderespecter les consignes ci-aprèsafinderéduire les risques d’incendie, d’électrocution et d’autres blessures :

Safety notices ix

• N’installez jamais de cordons téléphoniques durant un orage.

• Lesprisestéléphoniques ne doivent pas être installées dans des endroits humides, excepté si le modèle a été conçu à cet effet.

• Netouchezjamaisuncordontéléphonique ou un terminal non isolé avant que la ligne ait été déconnectéeduréseau téléphonique.

• Soyeztoujoursprudentlorsquevousprocédez à l’installation ou à la modification de lignes téléphoniques.

• Si vous devez téléphoner pendant un orage, pour éviter tout risque de choc électrique, utilisez toujours un téléphone sans fil.

• En cas de fuite de gaz, n’utilisez jamais un téléphone situéàproximité de la

fuite.

Laser compliance statement

Some IBM Personal Computer models are equipped from the factory with an optical drive. Optical drives are also sold separately as options. Optical drives are laser products. These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.

When an optical drive is installed, note the following handling instructions.

CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

Removing the covers of the optical drive could result in exposure to hazardous laser radiation. There are no serviceable parts inside the optical drive. Do not

remove the drive covers.

Some optical drives contain an embedded Class 3A or Class 3B laser diode. Note the following statement.

DANGER

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

DANGER

Certains modèles d'ordinateurs personnels sont équipés d'origine d'une unité de CD-ROM ou de DVD-ROM. Mais ces unitéssontégalement vendues séparément en tant qu'options. L'unité de CD-ROM/DVD-ROM est un appareil à laser. Aux État-Unis, l'unité de CD-ROM/DVD-ROM est certifiéeconformeauxnormes indiquées dans le sous-chapitre J du DHHS 21 CFR relatif aux produits à laser de

x User Guide

classe 1. Dans les autres pays, elle est certifiée êtreun produit à laser de classe 1 conforme aux normes CEI 825 et CENELEC EN 60 825.

Lorsqu'une unité de CD-ROM/DVD-ROM est installée, tenez compte des remarques suivantes:

ATTENTION: Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de réglage et d'utilisation des commandes, ainsi que les procédures décrites.

L'ouverture de l'unité de CD-ROM/DVD-ROM peut entraîner un risque d'exposition au rayon laser. Pour toute intervention, faites appel à du personnel qualifié.

Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à laser de classe 3A ou 3B. Tenez compte de la consigne qui suit:

DANGER

Rayonnement laser lorsque le carter est ouvert. Évitez toute exposition directe des yeux au rayon laser. Évitez de regarder fixement le faisceau ou de l’observer à l’aide d’instruments optiques.

Safety notices xi

xii User Guide

About this book

This book will help you become familiar with your IBM®computer and its features. It describes how to operate, maintain, and install options in your computer.In the unlikely event you experience problems, you will find helpful troubleshooting information and instructions for obtaining service in this book.

Conventions used in this book

The conventions used in this book denote text with special meaning. The following are explanations of the conventions.

Convention Purpose

DANGER A DANGER notice is used to call attention to a situation that

CAUTION A CAUTION notice is used to call attention to a situation that

Attention An Attention notice contains important information that can

Note: A Note contains information you might find especially

Important An Important notice warns you about possible problems you

is potentially lethal or extremely hazardous to people.

is potentially hazardous to people.

help you avoid damage to the hardware or software that comes with your computer.

useful.

could encounter.

Highlighted text is also used as a convention in this book. There are several ways that text is highlighted, and each highlighting convention has a specific purpose.

Highlight Purpose

Bold Bold text is used to identify items on the screen you are

Example Example text is used to show text that you need to type from

Italic Italic font is used to show proper names of books and disks,

instructed to click or double-click. Bold text is also used in table titles, in numbered lists, and in certain other lists to call attention to a term or phrase being defined.

your keyboard.

and to emphasize a particular word or instruction. This font also is used to show variable information, such as numbers inanerrorcodeoradriveletter.

Related information

The following is a description of sources of additional information about your computer.The documents are available in Adobe Acrobat PDF files at http://www.ibm.com/pc/support on the World Wide Web.

• Access IBM

This is a desktop application with links to helpful information about your computer. It can be opened by clicking the Access IBM icon or Start -> Access IBM on your desktop.

• Quick Reference

This hard copy publication contains information about setting up your computer,troubleshooting problems, and product recovery software.

• Hardware Maintenance Manual

This publication, for trained service technicians, can be downloaded from the World Wide Web as a PDF file. For more information, see Chapter 7, “Getting information, help, and service,” on page 69.

xiv User Guide

Chapter 1. Product overview

Thank you for selecting an IBM NetVistaX computer. Yourcomputer incorporates many of the latest advances in computer technology. This chapter provides an overview of the computer, features, and preinstalled software.

Identifying your computer

In most instances, the best way to identify your computer is by the machine type/model number. The machine type/model number indicates the various features of the computer, such as the type of microprocessorand the number of bays. You can find this number on the small label on the right side of your computer.An example of a machine type/model number is 6274-xxx.

Hardware features

The following information covers a variety of models. For a listing of features for your specific model, refer to the System Summary screen in the IBM Setup Utility. For more information, see Chapter 4, “Using the IBM Setup Utility program,” on page 27.

Microprocessor

• Intel®Pentium®4microprocessor

• Internal L2 cache memory size varies by model

• Front side bus (FSB) speed varies by model

Memory

• Two dual inline memory module (DIMM) sockets

• 133 MHz synchronousdynamic random access memory (SDRAM)

• 128 or 256 MB non-parity, non-ECC DIMMs (standard)

• 256 MB, 512 MB, or 1 GB non-parity, non-ECC DIMMs (optional)

• 2 GB maximum SDRAM supported

• Flash memory for system programs

Internal drives

• One EIDE harddisk drive

• One optical drive

Graphics subsystem

• Integrated high-performance graphics controller

• 16 MB of dedicated frame buffermemory

Audio subsystem

• Integrated, SoundMAX with SPX, digital audio

• A pair of built in stereo speakers to support multimedia applications

Communications

• Integrated 10/100 Ethernet

• Peripheral Component Interconnect(PCI) modem (some models only)

2 User Guide

System management features

• Wake on LAN

• Wake on Ring

• Wake on Alarm

• Automatic power-on startup

• System Management BIOS and software

Keyboard and mouse features

• IBM ScrollPoint®III mouse (some models)

• IBM Rapid Access

IIIe, Universal Serial Bus (USB), keyboard (some models)

• IBM Rapid Access Wireless keyboard and mouse (some models)

• IBM Preferred USB keyboard (some models)

Expansion capability

• Two low-profile PCI adapter expansion slots

• Six USB connectors

• Two DIMM sockets

• Parallel port

• Audio ports

Power

• 160 Watt power adapter

• Automatic switching between ranges, 88 and 269 Volts ac

• Automatic switching between 47 and 63 Hz input frequency range

• Built-in overload and surge protection

• Advanced Power Management support

• Advanced Configuration and Power Interface (ACPI) support

Security features

• User and administrator passwords

• Cover lock (some models only)

• Startup sequence control

• Unattended start mode

• DisketteandharddiskI/Ocontrol

Chapter 1. Product overview 3

Supported operating systems

• Microsoft®Windows®XP Professional Edition

• Microsoft Windows XP Home Edition

• Microsoft Windows 2000 Professional

Software

This section describes the IBM-preinstalled software and other software that comes with your computer.

IBM preinstalled software

Your computer comes with preinstalledsoftware. An operating system, device drivers to support built-in features, and other support programs are included.

Additional software

Your computer comes with a Software Selections CD that includes additional softwarethatyoumightchoosetoinstall.GotoAccessIBMforinformationabout installing software from the Software Selections CD.

Access IBM

The Access IBM program is preinstalledon your computer and is accessible from the Start menu on the Windows desktop. It provides valuable information about using your computer.

4 User Guide

Chapter 2. Setting up your computer

This chapter provides information for setting up your computer for the first time.

Before you begin

Read the safety information before setting up your computer. See “Safety notices” on page vii.

You will need the following:

• Computer

• Power adapter

• Power cord

• Keyboard

• Mouse

If you are missing an item, contact your place of purchase.

Selecting a location for your computer

Make sure you have an adequate number of properly grounded electrical outlets for the computer and any other attached devices. Select a location for the computer where it will remain dry.Leave about 50 mm (2 in.) of space around the computer for proper air circulation.

Arranging your workspace

To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace.

Viewing distance

Lower back support

Seat height

Comfort

Although no single working position is ideal for everyone, the following guidelines will help you find a position that suits you best.

Choose a good chair to reduce the frequency of fatigue from sitting in the same position for a long time. The backrest and seat should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are parallel to the floor and your feetareeitherflatonthefloororonafootrest.

When using the keyboard, keep your forearmsparallel to the floor and your wrists in a neutral, comfortable position.

Glare and lighting

Position the monitor and adjust the tilt to minimize glare and reflections from overhead lights, windows, and other light sources. Place it at right angles to windows and other light sources whenever possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight. You might have to adjust the Brightness and Contrast controls on the monitor as the room lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, place an antiglare filter over the screen. However,these filters might affect the clarity of the

6 User Guide

image on the screen; try them only after you have exhausted other methods of reducing glare. The following illustrates tilting the monitor.

Dust buildup compounds problems associated with glare. Remember to clean your display screen periodically using a soft cloth. For smudges and grease, use a damp cloth and mild detergent (no solvents or abrasives). Always apply liquid to the cloth first, never directly to the display.

Air circulation

Your computer and monitor produce heat. The computer has two fans that pull in fresh air and forces out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the computer and monitor so that nothing blocks the air vents; usually, 51 mm (2 in.) of air space is sufficient. Also, make surethe vented air is not blowing on someone else.

Electrical outlets and cable lengths

The location of electrical outlets and the length of power cords and cables that connect to the printer and other devices might determine the final placement of your computer.

When arranging your workspace:

Chapter 2. Setting up your computer 7

• Avoid the use of extension cords. Whenever possible, plug the computer power cord directly into an electrical outlet.

• Keep power cords and cables neatly routed away from walkways and other areas where they might be accidentally dislodged.

Connecting cables

Read the following before connecting cables:

• Connect all device cables before plugging any power cords into an electrical outlet.

• Connect the power adapter cord to the computer 10 (see Figure 1 on page 9) and to the other devices before plugging them into an electrical outlet.

Important

If your computer is being connected to an Ethernet network, a Category 5 Ethernet cable must be used for operation of the system within FCC Class A limits.

USB connectors

There are six USB connectors on your computer (see Figure 1 on page 9): four at the rear 9 and two on the top side 5 of the monitor.

If your computer comes with a USB keyboard and mouse, plug them into the USB ports at the rear of the computer near the power cord connector. These cables can be relocated to other USB connectors at a later time if desired.

If your computer comes with an IBM Dual Wireless Receiver, plug the receiver into one of the USB connectors at the rear of the computer. The Rapid Access Wireless Keyboard and the ScrollPointWireless Mouse operate with this receiver.

Notes:

1. Cable connectors from USB devices are keyed so that they cannot be

connected incorrectly.

2. Do not place the IBM Dual Wireless Receiver on top of the power supply.

8 User Guide

Figure 1. Connectors

1 Modem connector 7 Audio line-out connector 2 Ethernet connector 8 Microphone connector 3 PS/2 mouse connector 9 USB connectors (rear) 4 PS/2 keyboard connector 10 Power adapter connector 5 USB connectors (top) 11 Parallel connector 6 Audio line-in connector

Audio connectors

The audio connectors located at the top side of the monitor are audio line in 6, audio line out 7, and microphone 8.

Other connectors

The illustration above also shows the connectors for optional devices that you might want to connect. This includes connectors for PS/2 mouse 3,PS/2 keyboard 4,Ethernet2, parallel devices 10,andmodem1. Your computer model might not have all connectors shown.

Chapter 2. Setting up your computer 9

Starting the computer

Go to the Quick Reference for information about how to turn on your computer and see Chapter 3, “Operating and caring for your computer,” on page 11.

Note: If you suspect a problem, see Chapter 6, “Troubleshooting,” on page 43.

10 User Guide

Chapter 3. Operating and caring for your computer

This chapter provides information to help you in the day-to-day use and care of your computer.

Controls and status indicators

Each button at the front of your computer controls a specific function, such as turning on the computer. The lights are status indicators that tell you when a certain device, such as the diskette drive, is in use.

1 Hard disk drive in-use indicator 6 Device bay release button 2 Power/standby indicator 7 Optical drive eject button 3 Power button 8 Optical drive emergency eject hole 4 LCD brightness increase button 9 Optical drive in use indicator 5 LCD brightness decrease button

The following is a description of the controls and status indicators for your computer.

Hard disk drive in-use indicator: When this light is on, it indicates that the hard disk drive heads are being positioned or that your computer is reading from or writing to the hard disk. Do not turn off your computer when this indicator is on or blinking.

Power/standby indicator: This status indicator is on when power to your computer is turned on.

Power button: Press this button to turn your computer on or off. Do not turn off your computer if the in-use indicator for the hard disk drive or diskette drive is on.

Note: The power button normally operates with a single touch. However, in

some circumstances the computer might not immediately turn off. If this happens, hold the power button down for approximately five seconds, and the computer will then turn off.

LCD brightness decrease button: Press and hold this switch until the monitor brightness is decreased to the desired level.

LCD brightness increase button: Press and hold this switch until the monitor brightness is increased to the desired level.

Device bay release button: Press this button to lower the device bay for access to the optical drive. Toclose it, push upwards on the device bay until it latches in the closed position.

Optical drive eject button: Press this button on the optical drive to open the tray for inserting or removing a disc.

Optical drive emergency eject hole: Insert a paper clip into this hole if you cannot open the tray using the optical drive eject button.

Optical drive in-use indicator: When this light is on, it indicates that your computer is reading from a disc.

Starting your computer

What you see and hear when you turn on your computer depends on the settings in the Startup menu of the IBM Setup Utility program. For more information, see Chapter 4, “Using the IBM Setup Utility program,” on page 27.

If any errors are detected during POST, error messages are displayed. If a user password is set, a password prompt is displayed on the screen. If you have set both user and administrator passwords, you can type either password at the password prompt. When you type your password at the prompt and press Enter, the first screen of your operating system or application program is displayed.

12 User Guide

Shutting down the computer

When you are ready to turn off your computer, always follow the shutdown procedure. This prevents the loss of unsaved data or damage to your software programs. To shut down Windows:

1. Click Start on the Windows desktop.

2. Click Shut Down... or Turn off computer (in Windows XP).

3. Click Shut down or Turn Off (in Windows XP).

4. Click OK.

Using the Rapid Access keyboard

There are two types of Rapid Access keyboards for your computer, the Rapid Access IIIe (RAK IIIe) and the Rapid Access Wireless keyboard. There are some differences that will be discussed later. However, from an operational standpoint, they are the same.

The Rapid Access keyboard features special buttons for your convenience. The buttons provide shortcuts on the keyboard to start a program, open a file, or perform a specific function. With these keys, you can go directly to a file, program, or Internet address by pressing a button instead of having to click an icon, search for the program in the Start menu, or type an Internet address in your browser.

Some of the Rapid Access Buttons are preset to support important multimedia functions on your computer (Mute, Volume, and optical drive controls); these cannot be changed.

There are eight color-coded Rapid Access buttons positioned across the top of the keyboard. Some of these buttons are permanently set to start certain programs on your computer. The preset functions are printed on the label above the buttons. Three of the buttons, EMail, Access IBM Web, and Standby, are permanently programmed. Depending on the preloaded operating system loaded in your computer,three of the remaining five buttons might be preset. You can customize the other buttons to start any program or file you want. For example, if you enjoy playing Solitaire, you can customize a Rapid Access button to open the Solitaire program.

Chapter 3. Operating and caring for your computer 13

–

Multimedia controls

1 Standby button 6 Mute button 2 Standby LED (RAK IIIe only) 7 Stop button 3 Num Lock LED (RAK IIIe only) 8 Play/Pause button 4 Caps Lock LED (RAK IIIe only) 9 Volume control 5 Scroll Lock LED (RAK IIIe only) 10 Next track button

11 Previous track button

Customizing a Rapid Access Button

1. From the Windows desktop, click Start.

2. Select Settings,andthenclickControl Panel.

3. Double-click Keyboard (Rapid Access). The Rapid Access Keyboard

Customization program starts.

4. Follow the instructions on the screen. To learn more about the Rapid Access keyboard, click Help.

Rapid Access Wireless keyboard and mouse

The Rapid Access Wireless keyboard and mouse operate by radio frequency (RF) communications with the IBM Dual Wireless Receiver that is connected to one of the USB connectors on the computer. When the wireless receiver is installed, a

14 User Guide

software utility provides status icons and help information in the lower right corner of your desktop, just above the default Windows Taskbar. Click ? (help) to find more information about the wireless keyboard.

Chapter 3. Operating and caring for your computer 15

Using the IBM ScrollPoint mouse

There are two types of mice for your computer, the ScrollPoint III and the ScrollPoint Wirelessmouse. There are some differences that will be discussed later.However, from an operational standpoint, they are the same.

TheScrollPointmousehasthefollowingcontrols.

1 Primary mouse button: Use this button to select or start a program or menu item.

2 Quick/auto scroll button: Use this button to put the mouse into auto-scroll mode. When the mouse is in auto-scroll mode, the movement of the mouse controls the scrollingdirection and speed. Toexit from the auto-scroll mode, click any of the mouse buttons.

3 Context menu button: Use this button to display a menu for the active program, icon, or object.

4 Scroll stick: Use this stick to control the scrolling action of the mouse. This stick is pressure sensitive. The direction in which you apply pressure controls the direction of the scrolling action. The amount of pressure you apply controls the scrolling speed.

Note: The Scroll stick works only when the mouse pointer is located over a

scrollable area, such as a long document.

16 User Guide

Accessing the optical drive

The optical drive is located in a drop-down device bay. To lower the device bay for access to the optical drive, press the device bay release button 1.Toclosethe device bay, push upwards on the device bay until it latches in the closed position.

Chapter 3. Operating and caring for your computer 17

Using an optical drive

Your computer has a preinstalledoptical drive. The CD-ROM and DVD-ROM drives can play back or read from a CD or DVD disc but cannot write information to it. A CD-RW drive is capable of writing to a CD disc. The DVD/CD-RW drive can play back or read from a CD or DVD disc and can also write information to a CD. CD drives use industry-standard, 12 cm (4.75-inch) CDs.

Follow these guidelines when using an optical drive:

• Do not place the drive where there is: — High temperature — High humidity — Excessive dust — Excessive vibration or sudden shock — An inclined surface — Directsunlight

• Do not insert any object other than a disc into the drive.

• Before moving the computer, remove the disc from the drive.

Handling a disc

When handling a disc, follow these guidelines:

• Holdthediscbyitsedges.Donottouchthesurfaceofthesidethatisnot labeled.

• To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data.

• Do not write or stick paper on the disc.

• Do not scratch or mark the disc.

• Do not place or store the disc in direct sunlight.

• Do not use benzene, thinners, or other cleaners to clean the disc.

• Do not drop or bend the disc.

18 User Guide

Inserting and removing a disc

To insert a disc:

1. Press the device bay release button to lower the device bay. See “Accessing the optical drive” on page 17.

2. With the computer turned on, press the eject button.

3. Place the disc in the tray with the label facing up 1.

4. Close the tray by gently pushing the tray closed. When the tray is closed, the indicator light on the front of the drive will activate to indicate that the drive is in use.

To remove a disc:

1. Press the device bay release button to lower the device bay. See “Accessing the optical drive” on page 17.

2. With the computer turned on, press the eject button. When the tray slides out, carefully remove the disk.

3. Close the tray by gently pushing the tray closed.

Note: If the tray does not slide out when you press the eject button, insert the

end of an opened paper clip into the emergency-eject hole located at the front of the optical drive.

Chapter 3. Operating and caring for your computer 19

Using video features

Your computer has a super video graphics array (XGA) graphics controller. XGA is a standard for displaying text and graphics images on a monitor screen and supports a variety of video modes. Video modes are different combinations of resolution, refresh rate, and color.

Depending on the applications you use and your personal preferences, you might need to change the video mode.

To change the video mode:

1. From the Windows desktop, click Start.

2. Select Settings,andthenclickControl Panel.

3. Double-click Display.

4. Click Settings, make the necessary changes, and then click OK.

Video device drivers

To take full advantage of the graphics adapter in your computer, some operating systems and application programs require software, known as video device drivers. These device drivers provide support for greater speed, higher resolution, more available colors, and flicker-free images. Device drivers for the graphics adapter and a README file with instructions for installing the device drivers are provided on the Product Recovery Program located on the hard disk drive.

If your computer has IBM-preinstalled software, video device drivers have already been installed on the hard disk. However, you can use the device driver installation instructions if you need to reinstall the device drivers or if you need information on obtaining and installing updated device drivers.

Using audio features

Your computer has a digital audio controller built into the system board.The system-board audio controller supports applications written for SoundMAX with SPX and are compatible with the MicrosoftWindows Sound System. The audio connectors in your computer are 3.5 mm (1/8-in.) mini-jacks.

Controlling volume

You can control the volume through several different means:

• The software volume control is accessible through the speaker icon in the taskbar,which is located at the bottom-right corner of the Windows desktop.

— If you click the speaker icon one time, the volume control is displayed.

Use your mouse to drag the volume-control slider up or down to control the volume, or select the Mute check box to turn the audio off.

20 User Guide

— If you double-click the speaker icon, a master volume-control window

opens. You can use the settings in the window to control individually the volume for each type of audio format.

• If you areusing a Rapid Access keyboard, you can also adjust the software volume control through the volume-control button located at the top-right corner of the keyboard.

Recording and playing back sound

Procedures for recording and playing back sound vary from program to program. One method of recording sound is to use the Sound Recorder program provided with your operating system. Refer to your operating-system documentation for information and instructions.

Note: If you experience interference or speaker feedback while recording, try

reducing the microphone recording volume (gain).

Using power-management features

Your computer supports the Standby feature. This feature lets the computer enter a low-power state to conserve energy. Youcan put the computer in Standby mode in three ways:

• Using the Windows Start menu

• Using the Standby button on the Rapid Access keyboard

• Using the power button

When the computer goes into standby mode, programs that are running go into a suspended state, but are not shut down. The monitor screen goes blank, and the power/standby indicator on the computer flashes to indicate that the computer is in Standby mode.

Chapter 3. Operating and caring for your computer 21

Using the Windows Start menu

Follow these steps to put the computer in Standby mode using Windows:

1. From your Windows desktop, click the Start button.

2. Click ShutDown or Turn off computer (in Windows XP).

3. Click Stand by or Stand By (in Windows XP).

4. Click OK.

Using the Standby button on the keyboard

If you are using the Rapid Access keyboard, you can put the computer in Standby mode by pressing the Standby button located at the top of the keyboard.

To bring the computer out of Standby mode, press the computer power button for less than four seconds.

Using the power button

WithWindows,you can set your power button to one of two modes: Shutdown or Standby.

• When the power button is set for Standby, the computer goes into Standby mode if you press the button for less than four seconds while the computer is on. To bring the computer out of Standby mode, press the computer power button for less than four seconds. An incoming modem ring while the computer is in Standby mode also brings the computer out of Standby mode.

• When the power button is set for Shutdown, pressing the power button, regardless of the length of time you hold it in, simply turns off or starts the computer.

The power button is preset for shutdown. To change the power button mode, do the following:

1. From the Windows desktop, click Start.

2. Select Settings;andthenclickControl Panel.

3. Double-click Power Management. The Power Management Properties window opens.

4. Click Advanced.

5. In the Power buttons area, locate the When I press the power button on my computer field, select either Shutdown or Standby, and then click OK.

Setting power schemes

You can set the duration of inactivity that must elapse before the computer, monitor, or hard disk automatically enter standby mode. Windows XP and

22 User Guide

Windows 2000 Professional use slightly different terminology as noted below. To set the duration, do the following:

1. From the Windows desktop, click Start.

2. Select Settings;then,clickControl Panel.

3. Double-clickPower Options (Windows2000 Professional) or click Power and Maintenance then click Power Options (Windows XP). The Power Options Properties window opens.

4. From the Power Schemes tab, you can:

• Select an existing power scheme with preset durations

• Modify an existing power scheme by changing the preset durations

• Create a new power scheme with custom durations

5. After making the changes, click OK.

After the computer, hard disk drive or monitor has entered Standby mode, pressing the power button or an incoming modem ring, brings the computer out of the Standby mode.

Using security features

To deter unauthorized use of your computer you can lock the keyboard. To restrict access to components inside the computer, you can lock the computer cover (some models only).

Locking the cover

Some models come with a built-in cover lock. Youcan use this to restrict access to components inside the computer.

Locking the keyboard

You can set a user password through the IBM Setup Utility program and use the security features built into the Windows operating system. If you decide to use passwords, do not forget them.

If you set a user password, the keyboard is locked when you turn on the computer. You must type the correct password before the keyboard will unlock. Use the IBM Setup Utility program to set a user password.For more information, see “Using passwords” on page 29.

You can also use the password and screen-saver features built into the Windows operating system to assign a password that locks the keyboard and mouse after a predefined period of inactivity. Touse these features, refer to the operating system publication that comes with your computer.

Chapter 3. Operating and caring for your computer 23

Taking care of your computer

This section provides guidelines for the proper handling and care of your computer.

Basics

Here are some basic points about keeping your computer functioning properly:

• Keep your computer in a clean, dry environment. Make sureit rests on a flat, sturdy surface.

• Do not place items on top of the monitor or cover any of the vents in the monitor or computer. These vents provide air flow to keep your computer from overheating.

• Keep food and drinks away fromall parts of your computer. Food particles and spills might make the keyboard and mouse sticky and unusable.

• Do not get the power buttons or other controls wet. Moisture can damage these parts and cause an electrical hazard.

• Always disconnect a power cord by grasping the plug, not the cord.

Cleaning your computer and keyboard

It is a good practice to clean your computer periodically to protect the surfaces andensuretrouble-freeoperation.

CAUTION: Be sure to turn off the computer before cleaning.

Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

Monitor and screen

Do not use abrasive cleaners when cleaning the surface of the monitor screen. The screen surface is easily scratched, so avoid touching it with pens, pencil points, and erasers.

To clean the screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner. Always apply liquid to the cloth first, never directly to the display.

Mouse

If the pointer on the screen does not move smoothly with the mouse, you might need to clean the mouse.

To clean your mouse, do the following:

24 User Guide

1. Shut down the operating system and turn off the computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down. Unlock the retainer on the bottom of the mouse by rotating it in the direction of the arrow.

Note: Some mice have lock and unlock symbols to indicate how far you

need to rotate the retainer.

4. Place your hand over the retainer and turn the mouse right-side up. The retainer and ball will drop out into your hand.

5. Usingadampcloth,wipetheoutsideofthemouseandtheretainer.Besureto wipe the rollers inside the mouse.

6. Insert the ball and retainer. Lock the retainer by rotating it opposite the direction of the arrow.

7. Reconnect the mouse cable to the computer.

Chapter 3. Operating and caring for your computer 25

Moving your computer

Take the following precautions before moving y our computer.

1. Remove all media (diskettes, compact discs, tapes, and so on) from the drives.

2. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write heads to prevent damage to the hard disk.

3. Unplug the power cords from electrical outlets.

4. Disconnect communication cables, such as modem or network cables, from the phone line or network first, and then disconnect the other ends of cables from the computer.

5. Disconnect all cables connecting external devices such as a keyboard, mouse, printer,scanner, and joystick.

6. If you are moving your computer other than a short distance and you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage.

26 User Guide

Chapter 4. Using the IBM Setup Utility program

The IBM Setup Utility program is stored in the electrically erasable programmable read-onlymemory(EEPROM)ofyourcomputer.YoucanusetheIBMSetup Utility program to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the settings you select in your operating system might override any similar settings in the IBM Setup Utility program.

Starting and using the IBM Setup Utility program

To start the IBM Setup Utility program, do the following:

1. Turn on your computer. If your computer is already on when you start this procedure, you must shut down the operating system, turn off the computer, wait a few seconds until all in-use lights go off, and restart the computer.

2. When the IBM Setup Utility prompt displays in the lower-left corner of the screen during startup, press F1. (This prompt is displayed for only a few seconds. You must press F1 quickly.) If you have not set a password, the IBM Setup Utility program menu is displayed. If you have set a password, the IBM Setup Utility program menu is not displayed until you type your password at the prompt and press Enter. See “Using passwords” on page 29 for more information.

The IBM Setup Utility program might start automatically when POST detects that hardware has been removed or new hardware has been installed in your computer.

Viewing and changing settings

The IBM Setup Utility menu displayed by your computer might look slightly different from the menu shown here, but it will operate the same way.

IBM Setup Utility

__________________________________________________________________

Main Devices Startup Advanced Security Power Exit

__________________________________________________________________

> System Summary

Product Data: MachineType/Model XXXX/XXXX Flash EEPROM Revision Level 22KT05AUS Boot Block Revision Level 2205A System Board Identifier XXXXXXXXX System Serial Number XXXXXXXXX BIOS Date (MM/DD/YY) XX/XX/XX

>SystemUUID

System Time (HH:MM:SS): [XX:XX:XX] System Date (MM/DD/YYYY): [XX/XX/XXXX]

Language: [English (US]

__________________________________________________________________

F1: Help ↑↓: Up/Down -/+: Select Values F9: Setup Defaults Esc: Exit ←→: Left/Right Enter: Select F10: Save & Exit

The program menu lists items that identify system configuration topics. You might see symbols next to configuration menu items. The following table explains these symbols.

• An additional submenu or screen is available ° A change to that item has been made in the system configuration, or the

program has detected an error and attempted to correct it. Also, an additional menu might follow a menu item with a ° beside it.

∗ A system resource conflict was detected. Resolve this conflict before

exiting from the program so that your computer will function properly.

[] In the program menus, the information you can change is enclosed in

brackets like these. You cannot change information that is not enclosed in brackets.

28 User Guide

When working with the program menu, you must use the keyboard. The following table shows the keys used to accomplish various tasks.

Use these arrow keys to move among menu items until the item you want is highlighted.

Use these arrow keys to display and toggle among choices for a menu item.

Enter Press this key to select a highlighted menu item. Esc Pressthis key to exit from a menu after viewing or making changes to the settings

in the menu.

+ Use this key in some menus to increase the numerical value of a setting.

− Use this key (the minus or hyphen key) in some menus to decrease the numerical

value of a setting.

0-9 Use the number keys in some menus to change the numerical value of a setting. F1 Press this key for help on a selected menu item. F9 Press this key if you changed and saved the setting of a selected menu item and

you want to restore the setting that was active before you made the change.

F10 Press this key to return the setting of a selected menu item to a default value.

Note: Active keys are displayed at the bottom of each screen; not all of these

keys are active on every menu.

Exiting from the IBM Setup Utility program

When you finish viewing or changing settings, press Esc to go to the Exit menu (you might have to press Esc several times). If you want to save the new settings, select Save Settings before you exit. Otherwise, your changes will not be saved.

Using passwords

You can use passwords to provide security for your computer and data. There are two kinds of passwords: a user password and an administrator password. You do not have to set a passwordof either type to use your computer. However, if you decide to set either one, read the following sections.

User password

The user password feature deters unauthorized persons from gaining access to your computer.

Chapter 4. Using the IBM Setup Utility program 29

Administrator password

Setting an administrator password deters unauthorized persons from changing configuration settings. If you are responsible for maintaining the settings of several computers, you might want to set an administrator password.

After you set an administrator password,a password prompt is displayed each time you try to access the IBM Setup Utility program. If you type the wrong password, you will see an error message. If you type the wrong password three times, you must turn the computer off and start again.

If both the user and administrator passwords are set, you can type either password.However,tochangeanyconfigurationsettings,youmustuseyour administrator password.

Setting, changing, and deleting a password

To set, change, or delete a password, do the following: Note: A password can be any combination of up to seven characters (A- Z, a-z,

and 0-9). To set a user password, an administrator passwordmust be set.

1. Start the IBM Setup Utility program (see “Starting and using the IBM Setup Utility program” on page 27).

2. From the IBM Setup Utility program menu, select System Security and press Enter.Press F1 for help when setting, changing or deleting passwords.

Using Security Profile by Device

Security Profile by Device is used to enable or disable user access to the following devices:

IDE controller When this feature is set to Disabled, all devices connected to

Diskette Drive Access When this feature is set to Disabled, the diskette drive cannot

Diskette Write Protect When this feature is set to Enabled, all diskettes are treated as

To set Security Profile by Device, do the following:

1. Start the IBM Setup Utility program (see “Starting and using the IBM Setup Utility program” on page 27).

2. From the IBM Setup Utility program menu, select System Security and press Enter.

3. Select Security Profile by Device and press Enter.

4. Select the desired devices and settings and press Enter.

the IDE controller (such as hard disk drives) are disabled and will not be displayed in the system configuration.

be accessed.

if they are write-protected.

30 User Guide

5. Press Esc twice to return to the IBM Setup Utility program menu.

6. Select Save Settings from the Exit menu and press Enter. Then press Esc and

follow the instructions on the screen to exit from the IBM Setup Utility program.

Other settings in the IBM Setup Utility program

The information in this section contains instructions for changing the startup sequence.

The startup sequence

Your computer can be started from several devices including the hard disk drive, diskette drive, and CD ROM or DVD-ROM drive, or from the network. The startup program looks for these devices in a specified sequence and starts the computer from the first device in the sequence that contains startable media or code. You can specify a different startup sequence for when your computer is turned on from the power button than for when it is turned on automatically, such as over a LAN or by a timer. The program is used to select the IBM Setup Utility primary startup sequence and the automatic power-on startup sequence.

Changing the startup sequence

To view or change the primary or automatic power-on startup sequence, do the following:

1. Start the IBM Setup Utility program (see “Starting and using the IBM Setup Utility program” on page 27).

2. Select Startup.

3. Select Startup Sequence from the Startup menu and press Enter.

4. Use the arrow keys to make your selections, and press Esc until you return to the IBM Setup Utility program menu.

5. Select Save Settings from the Exit menu and press Enter; then press Esc and follow the instructions on the screen to exit from the IBM Setup Utility program.

If you have changed these settings and want to return to the default settings, select Load Default Settings on the Exit menu.

Chapter 4. Using the IBM Setup Utility program 31

32 User Guide

Chapter 5. Installing options

You can expand the capabilities of your computer by adding more memory or optional PCI adapters. Use the instructions in this chapter along with instructions that might come with the option.

This chapter includes information about removing the rear cover, and the hard disk drive. To replace these items, you can generally reverse the removal procedure. If you need additional information when replacing the hard disk drive and covers, look in the removal procedures.

Handling static-sensitive devices

Static electricity, although harmless to you, can seriously damage computer components and options. When you add an option, do not open the staticprotective package containing the option until you are instructed to do so.

When you handle options and other computer components, take these precautions to avoid static electricity damage:

• Limit your movement. Movement can cause static electricity to build up around you.

• Always handle components carefully.

• Handle adapters and memory modules by the edges. Never touch any

exposed circuitry.

• Prevent others from touching components.

• When you install a new option, touch the static-protective package containing

the option to an unpainted metal surface on the computer for at least two seconds. This reduces static electricity in the package and your body.

• When possible, removethe option and install it directly in the computer without setting the option down. When this is not possible, place the staticprotective package that the option came in on a smooth, level surface and place the option on it.

• Do not place the option on the computer cover or other metal surface.

Backing up configuration settings

Important

Run ConfigSafe (or a similar application) to take a snapshot of your computer configuration before installing an optional device. Using this snapshot, you can view and compare the changes in the computer configuration after you install an option. Also, if you have problems configuring the option after it is installed, you can use ConfigSafe to restore the configuration to the previous settings.

When you start your computer for the first time, ConfigSafe takes a snapshot of the initial configuration of your computer. You might be able to use this snapshot to restore the configuration to the initial settings.

ConfigSafe is a part of the preinstalled software in your computer. For more information, use the ConfigSafe help system.

Available options

For the latest information about available options, see the following World Wide Web pages:

• http://www.ibm.com/pc/us/options/

• http://www.ibm.com/pc/support/

You can also obtain information through the following sources:

• Within the United States, call 1-800-IBM-2YOU (1-800-426-2968), your IBM reseller, or IBM marketing representative.

• Within Canada, call 1-800-565-3344 or 1-800-465-7999.

• Outside the United States and C anada, contact your IBM reseller or IBM

marketing representative.

Tools required

To install or remove some options in your computer, you will need Phillips-head and a flat-blade screwdrivers. Additional tools might be needed for certain options. See the instructions that come with the option.

34 User Guide

Component locations

The following illustration shows the locations of various components on the system board.

System board

1 Ethernet connector 16 Optical drive audio connector 2 PS/2 mouse connector 17 Serial connector 3 PS/2 keyboard connector 18 Touch panel power connector 4 USB connectors (two) 19 Touch panel signal connector 5 Audio line-in connector 20 USB/parallel port connector 6 Audio line-out connector 21 Optical/hard disk drive connector 7 Microphone connector 22 CMOS clear jumper 8 CPU fan connector 23 PCI expansion slot 9 System fan connector 24 POV card connector 10 Microprocessor 25 PCI expansion slot 11 DIMM socket (SDRAM) 26 TMDS connector 12 DIMM socket (SDRAM) 27 TMDS signal 13 Power connector 28 Internal speaker connector 14 Optical/hard disk drive power

connector

15 Solenoid connector

29 Battery

Chapter 5. Installing options 35

Disconnecting cables

To disconnect cables, do the following:

1. Remove any media (diskettes or CDs) from the drives and shut down your operating system.

2. Read the “Safety notices” on page vii.

3. Read “Handling static-sensitive devices” on page 33.

4. Turn off all attached external devices and turn off the computer.

5. Unplug the computer power cord from the electrical outlet.

6. Unplug the power cords for any attached devices from their electrical outlets.

7. Disconnect all communication cables (such as modem and network cables) from communication outlets.

8. Disconnect all other cables attached to the computer.

36 User Guide

Removing the rear cover

You must remove the rear cover to install internal options such as memory and PCI adapters.

Attention: Proper cooling is necessary to avoid damage to your computer. Do not operate your computer without all covers in place.

To remove the rear cover, do the following:

1. Disconnect all cables attached to your computer. See “Disconnecting cables” on page 36.

2. Place the computer on a padded surface in the position shown in the following illustration.

Attention: Be sure to use a soft, padded surface such as cloth or paper towels when positioning the computer for service. The monitor or monitor bezel might be scratched if placed on a hard surface.

3. Slide and hold latches 1; then pull and rotate the cover up until it clears the base 2. Then remove the cover and put it in a safe place.

Chapter 5. Installing options 37

Installing an adapter

Your computer system board has two peripheral component interconnect (PCI) expansion slots. Depending on your model, the expansion slots might already have adapters installed. You can install a low-profile PCI adapter in any available PCI expansion slot. These adapters must not exceed 16.9 cm (6.66 inches) in length and 5.15 cm (2.04 inches) in height.

To install an adapter, do the following:

1. Remove the rear cover. See “Removing the rear cover” on page 37.

2. Rotate the card retainer down using the blue handle.

3. Remove the slot cover for the expansion slot.

4. Install the adapter 1 into the expansion slot on the system board.

5. Rotate the card retainer up.

6. Replace the rear cover.

38 User Guide

Removing the hard disk drive

The hard disk drive must be removed before you can install memory DIMMs. To remove the hard disk drive, do the following:

1. Remove the rear computer cover. See “Removing the rear cover” on page 37.

2. Disconnect the power cable and signal cable from the hard disk drive 1;then push connectors down through the opening in the hardfile bracket.

3. Release the hardfile bracket by pushing on the blue handle 2; then rotate the bracket up 3.

4. Unplug the remaining cables from the hardfilebracket 4; then removethe bracket and place in a safe place.

Chapter 5. Installing options 39

Installing memory

You can add memory to your computer to increase system performance. Your computer has two DIMM connectors 1 for installing memory. The maximum

amount of SDRAM memory is 2 GB.

To install a DIMM, do the following:

1. Remove the rear computer cover. See “Removing the rear cover” on page 37.

2. Removetheharddiskdrive.See“Removing the hard disk drive” on page 39.

3. Locate the DIMM sockets on the system board. See “System board” on page

35.

4. Open the module retaining clips on one of the DIMM sockets.

Note: If you are replacing an existing DIMM, remove the existing DIMM.

40 User Guide

5. Position the new DIMM over the socket, making sure that the notches in the DIMM are aligned with the tabs on the socket. Push the DIMM straight down into the connector until the retainingclips close.

Notches

6. Replace the hard disk drive.

7. Replace the rear cover.

Chapter 5. Installing options 41

Removing the optical drive

To remove the optical drive, do the following:

1. Drop down the device bay. See “Accessing the optical drive” on page 17.

2. Press down and slide out the back cover 1; then press down and slide out the optical drive top cover 2.

3. Disconnect the power cable and signal cable from the optical drive 3.

4. Pull out the release latches 4; then slide out the optical drive 5.

42 User Guide

Chapter 6. Troubleshooting

This chapter describes diagnostic tools that you can use to identify and correct problems that might come up as you use your computer. This chapter also contains information about option diskettes and how to recover from a BIOS update failure.

Note

If your computer does not start when you pressthe power button, do the following:

• Make sure your computer is connected to a working electrical outlet.

• Make sure all cables are securely connected to the correct connectors.

If this does not correct the problem,have the computer serviced.

Computer problems can be caused by hardware, software, or user error(for example, erasing the wrong file). You can use the diagnostic aids discussed in this chapter to help you solve such problems yourself or gather helpful information you can pass on to a service technician.

You can check the hardware by following the procedures in this chapter. You can also use the diagnostic programs provided with your computer (see “IBM Enhanced Diagnostics” on page 64 for a description of these programs).

If you do not identify a hardware problem and have not made a user error, you might have a software problem. If you suspect that you have a software problem and your computer comes with IBM-preinstalledsoftware, see “IBM Enhanced Diagnostics” on page 64 for information about how to run the IBM Enhanced Diagnostics program provided by IBM. Also see the operating system documentation supplied with your computer. If you have installed software applications yourself, see the documentation supplied with the software.

The following tools are available to diagnose hardware-related problems:

• Power-on self-test (POST)

• Troubleshooting procedure

• Error codes and messages

• Troubleshooting charts

• IBM Enhanced Diagnostics program

Troubleshooting procedure

Use this procedure as a starting point for problem identification.

1. To begin troubleshooting, perform the following steps: a. Remove all diskettes and discs from the drives. b. Turn off the computer and wait a few seconds. c. Turn on any attached devices; then, turn on the computer. d. Wait the normal amount of time for the first window of your application

or the operating system to be displayed.

Is either the Windows desktop or the first screen of your application program displayed?

No -Continueatstep2.

Yes - The power-on self-test (POST) did not detect a problem. Further

diagnostic testing is required. Go to “Running the IBM Enhanced Diagnostics program” on page 66 and run the diagnostic programs. If you are unable to run the diagnostic programs or if the diagnostic programs do not detect an error, go to “Device troubleshooting charts” on page 48.

2. You have an unreadable display or an error message is displayed.

Is an error message displayed?

No - Continue at step 3 on page 44.

Yes - Refer to “POST error codes” on page 45 and look for the error message;

then return here.

Is the error message in this table?

No - The message might be from your software. Refer to documentation for

your application program.

Yes - Continue at step 4.

3. Goto “Device troubleshooting charts” on page 48. Find the symptom that best describes the problem, and take the appropriateaction. If the problem persists, have the computer serviced.

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4. Didthe IBM Setup Utility program start automatically after the error message was displayed?

No - Follow the action for this error message described in “POST error codes”

on page 45.

Yes - continue to step 5.

5. Haveyou recently added, removed, or changed any hardware?

No - Have the computer serviced.

Yes - Do one of the following:

• If the failure occurred immediately after you installed or removed an

option, and you have not yet updated the configuration, see Chapter 4,

“Using the IBM Setup Utility program,” on page 27.

• If the computer was functioning correctly after you installed an option

and is now malfunctioning, have the computer serviced.

• If the failure occurred immediately after you made a change to the

configuration, verify that you selected the correct settings.

Power-on self-test (POST)

Each time you turn on your computer, it automatically performs a series of tests that check the basic operation of the base computer. This series of tests is called the power-on self-test (POST).

POST does the following:

• Checks basic system board operations

• Checks the memory operation

• Compares the current system configuration with that established by the IBM

Setup Utility program

• Starts the video operation

• Verifies that the diskette drives are working

• Verifies that the hard disk drive and the optical drive are working

POST error codes are displayed when POST detects problems with or changes to the hardware configuration during startup. POST error messages are 3-, 4-, 5-, 8-, or 12-character alphanumeric messages and include brief explanations.

POST error codes

The computer might display more than one error message. Often, the first error to occur causes subsequent errors. When using the POST message charts in this

Chapter 6. Troubleshooting 45

section, always begin by following the suggested action for the first error message that is displayed. Note that, in these tables, x can be any alphanumeric character.

Code Description Action

151 Real time clock failure Go to “Starting and using the IBM

161 Defective CMOS Battery Replace the battery. See “Replacing the

162 A change in the device

configuration occurred

163 Clock not updating Go to “Starting and using the IBM

164 CMOS RAM memory size does not

match

301 Keyboard error 1. Make sure the keyboard is properly

Setup Utility program” on page 27, and follow the instructions to reset the time and date.

If the problem persists, have the computer serviced.

battery” on page 66. Go to “Starting and using the IBM

Setup Utility program” on page 27, and follow the instructions to load the Default Settings.

If the problem persists, have the computer serviced.

Setup Utility program” on page 27, and follow the instructions to reset the time and date.

If the problem persists, have the computer serviced.

This is expected if you have removed memory. Otherwise,

Go to “Running the IBM Enhanced Diagnostics program” on page 66 for instructions on running memory diagnostics.

connected.

2. If the keyboard is properly

connected, have the computer serviced.

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Code Description Action

662 Diskette drive configuration error 1. Go to “Starting and using the IBM

Setup Utility program” on page 27, and follow the instructions to verify the diskette drive configuration.

2. Run the diagnostic program for the diskette drive. See “Running the IBM Enhanced Diagnostics program” on page 66.

3. If the problem persists, have the computer serviced.

1762 Hard disk configuration error 1. Go to “Starting and using the IBM

Setup Utility program” on page 27, and follow the instructions to verify the hard disk configuration.

2. If the problem persists, have the computer serviced.

178x Hard disk or IDE device failed 1. Go to “Running the IBM Enhanced

Diagnostics program” on page 66, and follow the instructions for running the diagnostic program for the hard disk drive and IDE devices.

2. If the problem persists, have the computer serviced.

18xx A PCI adapter has requested an

unavailable resource

Go to “Starting and using the IBM Setup Utility program” on page 27 and follow the instructions to reconfigure the PCI devices.

1962 No startup device found 1. Go to “Starting and using the IBM

Setup Utility program” on page 27 and follow the instructions to verify that the startup sequence is configured properly.

2. If the problem persists, have the computer serviced.

2400 Display adapter failed; using

Have the computer serviced.

alternate 2462 Video configuration error Have the computer serviced. 5962 IDE CD-ROM configuration error Have the computer serviced. 8601 Pointing device error Have the computer serviced. 8603 Pointing device has been removed 1. Make sure that the pointing device

is properly attached.

2. If the problem persists, have the computer serviced.

Chapter 6. Troubleshooting 47

Device troubleshooting charts

You can use the troubleshooting charts in this section to find solutions to problems that have definite symptoms.

Important

If you find it necessary to remove the computer cover, first read “Safety notices” on page vii for important safety information and instructions.

If you have just added new software or a new computer option and your computer is not working, do the following before using the troubleshooting charts:

1. Removethesoftwareordeviceyoujustadded.

2. Run the diagnostic programs to determine if your computer is running properly. (See “Running the IBM Enhanced Diagnostics program”on page 66 for information about diagnostic programs provided with your computer.)

3. Reinstall the new software or new device.

Use the following directory to quickly locate problem categories in the troubleshooting charts.

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Problem type Go to

Audio problems “Audio problems” on page 50 Optical drive “Optical drive problems” on page 51 Display/monitor “Display/monitor problems” on page 53 DVD disc “DVD disc problems” on page 52 General “General problems” on page 53 Intermittent “Intermittent problems” on page 54 Rapid Access III keyboard “RapidAccessIIIeKeyboardproblems” on page 55 Rapid Access Wireless

“Rapid Access Wireless Keyboard problems” on page 56

keyboard ScrollPoint III mouse “ScrollPoint III Mouse problems” on page 57 ScrollPoint Wireless

“ScrollPoint Wireless Mouse problems” on page 58

mouse Memory “Memory problems” on page 59 Modem “Modem problems” on page 60 Optional device “Optional-device problems” on page 63 Software “Software problems” on page 64 Universal Serial Bus

“Universal Serial Bus (USB) problems” on page 64

(USB) device

Chapter 6. Troubleshooting 49

Audio prob lems

Symptom Action

No audio in Windows 1. Check the Windows Volume Control program to ensure

No audio when you play DOS games or use DOS programs

the volume settings are not set too low or that the mute setting is not enabled. To access the Windows Volume Control program, do the following:

a. From the Windows desktop, click Start. b. Select Programs. c. Select Accessories. d. Select Multimedia. e. Click VolumeControl.

2. Make sure the program you are using is designed for use in Windows. If the program is designed to run in DOS, it does not use Windows sound features and must be configured to use Sound Blaster Pro or Sound Blaster emulation.

If these actions do not correct the problem, run the diagnostic programs (see “Running the IBM Enhanced Diagnostics program” on page 66). If you need technical assistance, see Chapter 7, “Getting information, help, and service,” on page

69.

1. Make sure the game or program is configured to use Sound Blaster Pro or Sound Blaster emulation. Refer to the documentation that came with your DOS program for instructions on selecting sound adapter settings.

2. Shut down and restart your computer in MS-DOS mode. Then try to run the program again.

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69.

Optical drive problems

Symptom Action

An audio or AutoPlay- enabled disc does not automatically play when inserted into the drive.

A CD disc does not work.

Make sure you have the Windows AutoPlay feature enabled. To enable the AutoPlay feature, do the following:

1. From the Windows desktop, double-click My Computer.

2. In the My Computer window, double-click Control Panel.

3. In the Control Panel window, double-click System.

4. In the System Properties window, click the Device Manager

tab.

5. Double-click the CD-ROM, DVD-ROM, or CD-RW list item and then double-click the listed CD-ROM option.

6. In the Properties window, click the Settings tab.

7. Under Options, select the Auto insert notification check box.

8. Click OK to exit from the Properties window and save the setting.

If this procedure does not correct the problem, run the diagnostic programs (see “Running the IBM Enhanced Diagnostics program” on page 66). If you need technical assistance, see Chapter 7,

“Getting information, help, and service,” on page 69.

• Verifythat the disc is inserted correctly, with its label up.

• Make sure that the disc you are using is clean. To remove dust

or fingerprints, wipe the CD with a clean, soft cloth from the center to the outside. Wiping the CD in a circular direction might cause loss of data.

• Verifythat the disc you are using is good and not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your drive. Check that the power-supply cable and signal cable are securely connected to the drive (see Chapter 5, “Installing options,” on page 33 for cover removal instructions).

• Use the IBM Setup Utility program to verify that the drive is enabled (see Chapter 4, “Using the IBM Setup Utility program,” on page 27).

Chapter 6. Troubleshooting 51

DVD disc problems

Symptom Action

Black screen instead of DVD video

DVD movie will not play.

No audio or intermittent audio while playing DVD movie

Playback is very slow or choppy.

1. Restart the DVD player program.

2. Shut down Windows, and restart your computer.

If you need technical assistance, see Chapter 7, “Getting information, help, and service,” on page 69.

1. Make sure that the disc surface is clean and not scratched.

2. Check the disc or package for regional coding. Youmight need to purchase a disc with coding for the region for which your DVD-ROM drive was manufactured.

If you need technical assistance, see Chapter 7, “Getting information, help, and service,” on page 69.

1. Check the volume control settings in Windows and on your speakers.

2. Make sure that the disc surface is clean and not scratched.

3. Check all cable connections to and from the speakers.

4. Select a different audio track.

If you need technical assistance, see Chapter 7, “Getting information, help, and service,” on page 69.

1. Disable any background programs, such as antivirus or desktop themes.

2. Ensure that video resolution is set to less than 1152 x 864.

3. Make sure that the DMA check box is selected in Device Manager for the DVD-ROM drive.

Invalid disc or no disc found message

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If you need technical assistance, see Chapter 7, “Getting information, help, and service,” on page 69.

1. Ensure that a DVD disc is in the drive with the label side of the disc facing up.

2. Ensure that video resolution is set to less than 1152 x 864.

3. On a computer with a CD-ROM as well as a DVD-ROM drive, makesurethattheDVDisinthedrivelabeledDVD.

If you need technical assistance, see Chapter 7, “Getting information, help, and service,” on page 69.

Display/monitor problems

Symptom Action

General monitor problems

Blank screen Verify that the brightness controls are adjusted correctly.

Unreadable characters Have the computer serviced. The monitor works when

youturnonthecomputer, but goes blank after some period of computer inactivity.

1. Make sure the brightness controls are adjusted correctly.

2. Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see “Running the IBM Enhanced Diagnostics program” on page 66 and run diagnostics on the monitor.

If you cannot find the problem, check the other listings on monitor problems in this table.

If you cannot correct the problem, have the computer serviced.

The computer is probably set for energy savings, using one of the power management settings. If the power management features are enabled, disabling or changing the settings might solve the problem (see “Other settings in the IBM Setup Utility program” on page 31).

General problems

Symptom Action

The computer does not start when you press the power button.

Verify that:

1. All cables are securely connected to the proper connectors on the computer. For the location of the connectors, see “Connecting cables” on page 8.

2. The computer cover is properly installed.

If you cannot correct the problem, have the computer serviced.

Chapter 6. Troubleshooting 53

Intermittent problems

Symptom Action

A problem occurs only occasionally and is difficult to repeat.

Verify that:

1. All cables and cords are securely connected to the

2. When the computer is turned on, the fan grill is not

If you cannot correct the problem, have the computer serviced.

computer and attached devices.

blocked (there is airflow around the grill), and the fans are working. If air flow is blocked or the fans are not working, the computer might overheat.

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Rapid Access IIIe Keyboard problems

Symptom Action

All or some keys on the keyboard do not work.

Verify that:

1. The computer is turned on.

2. The keyboard cable is securely connected to the keyboard connector on the computer. For the location of the keyboard connector, see “Connecting cables” on page 8.

3. IfoneormoreoftheRapidAccessbuttonsaretheonly keys that are not working, you might have these buttons disabled or not assigned to a function. Use the help system in the Rapid Access Customization Keyboard program to help diagnose problems with Rapid Access Buttons. Toaccess the program and start the help system:

a. From the Windows desktop, click Start. b. Select Settings, and then click Control Panel. c. Double-click Keyboard (Rapid Access).TheRapid

Access Keyboard Customization program starts.

d. Click Help.

If you cannot correct the problem, have the computer serviced.

Chapter 6. Troubleshooting 55

Rapid Access Wireless Keyboard problems

When the wireless receiver is installed, a software utility provides status icons and help information in the lower right corner of your desktop just above the default Windows Taskbar. Click ? (help) to find more information about the wireless keyboard.

Symptom Action

All or some keys on the keyboard do not work.

Cannot use the advanced functions (hot buttons).

1. Change the batteries in the keyboard.

2. Change the channel on the keyboard.

If you cannot correct the problem, have the computer serviced.

1. Reload the keyboard driver from the CD or from c:\IBMTOOLS\DRIVER

2. IfoneormoreoftheRapidAccessbuttonsaretheonly keys that are not working, you might have these buttons disabled or not assigned to a function. Use the help system in the Rapid Access Customization Keyboard program to help diagnose problems with Rapid Access Buttons. Toaccess the program and start the help system:

a. From the Windows desktop, click Start. b. Select Settings, and then click Control Panel. c. Double-click Keyboard (Rapid Access).TheRapid

Access Keyboard Customization program starts.

d. Click Help.

Poor keyboard performance (loss of characters).

Keyboard data transmission LED on the Dual Wireless Receiver is constantly illuminated.

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1. Change the batteries in the keyboard.

2. Change the channel on the keyboard.

3. Move the keyboard away from any large metal objects or replace the desk with a non-metallic desk.

4. Move the Dual Wireless Receiver away from any large metal objects.

5. Verify that the keyboard is within 2 meters (6 feet) of the Dual Wireless Receiver.

Change the channel on the keyboard.

ScrollP oint III Mouse problems

Symptom Action

The mouse or pointing device does not work.

Clean the mouse. See “Mouse” on page 24.

Verify that:

1. The mouse or pointing-device cable is securely attached to the proper connector on the computer.Depending on the type of mouse you have, the mouse cable will connect to either the USB or PS/2 mouse connector.To find the mouse connector, see “Connecting cables” on page 8.

2. The device drivers for the mouse are installed correctly.

If you cannot correct the problem, have the computer serviced.

Chapter 6. Troubleshooting 57

ScrollPoint Wireless Mouse problems

Symptom Action

The mouse does not move the cursor.

The advanced mouse functions (scroll stick) do not work.

Poor mouse performance (cursor skips).

Mouse data transmission LED on the Dual Wireless Receiver is constantly illuminated.

1. Clean the mouse. See “Mouse” on page 24.

2. Change the batteries in the mouse.

3. Change the channel on the mouse.

If you cannot correct the problem, have the computer serviced.

Reload the mouse driver from the CD or from c:\IBMTOOLS\DRIVER

1. Clean the mouse ball and cage. See “Mouse” on page 24.

2. Change the batteries in the mouse.

3. Change the channel on the mouse.

4. Move the mouse away from any large metal objects or replace the desk with a non-metallic desk.

5. Move the Dual Wireless Receiver away from any large metal objects.

6. Verify that the mouse is within 2 meters (6 feet) of the Dual Wireless Receiver.

Change the channel on the mouse.

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Memory problems

Symptom Action

The amount of memory displayed is less than the amount of memory installed.

The amount of available memory s hown might be somewhat less than expected because of basic input/output system (BIOS) shadowing and other resource requirements (such as ACPI and USB). Verify that:

1. You have installed the correct type of DIMMs for your computer.See “Installing memory” on page 40.

2. The DIMMs are properly installed and securely connected.

3. If you added or removed memory,you saved the new configuration before exiting from the IBM Setup Utility program.

If the problem persists, run the memory test from the diagnostic program supplied with your computer. (See “Running the IBM Enhanced Diagnostics program” on page 66 for further information.) The computer might have detected a bad DIMM and automatically reallocated memory so that it could continue to operate.

If you cannot correct the problem, have the computer serviced.

Chapter 6. Troubleshooting 59

Modem problems

Symptom Action

When you try to use the modem, your computer or modem is unable to detect a dial tone.

1. Make sure the telephone line is correctly connected to your computer. If you are using other communication devices in conjunction with the modem, such as an asymmetric digital subscriber line (ADSL) adapter or home networking adapter, refer to the documentation for those devices to ensure the cords are properly connected.

2. Make sure no one is using the telephone.

3. Make sure the telephone line is working.

4. Add the modem command

to the initialization string for the communication program you are using. For help with changing the initialization string, refer to the documentation that comes with your communications program.

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Symptom Action

General modem/communication problems.

1. Make sure the telephone cords are connected correctly and securely. Connections for a standard modem are shown in “Disconnecting cables” on page 36. If you are using other communication devices in conjunction with the modem, such as an asymmetric digital subscriber line (ADSL) adapter or home networking adapter, refer to the documentation for those devices to ensure the cords are properly connected.

2. Make sure the telephone line works. If you have a telephone connected to the modem, try making a call. If you do not have a telephone connected to the modem, plug a telephone into the same telephone outlet that the computer is plugged into (remember to reconnect the computer to the telephone outlet after verifying that the line is working).

3. Make sure you are calling the correct number and that you are using the correct communications settings. For additional help, refer to the documentation for your communications software.

4. Makesurenooneelseisusingthetelephonewhileyou are communicating with another computer.

5. If you have Call Waiting, make sure it is disabled.

6. If some communications programs work but others do not, there might be a configuration problem. For additional help, refer to the documentation for your communications software.

7. Make sure your modem cord is attached to an analog telephone line. The local telephone company can determine the type of telephone line.

8. Make sure the modem is securely installed inside the computer.(See “Removing the rear cover” on page 37.)

Chapter 6. Troubleshooting 61

Symptom Action

When you try to use the modem, it does not work.

1. If you added, changed, or reinstalled a modem, make sure it is installed correctly.

2. Make sure your communications program is configured correctly. The following settings are generally compatible:

• Modem settings:

— Generic Hayes-type modem — Hayes-compatible error correcting — Hayes-compatible high speed — User-defined modem — Hayes modem — Other

If you select a modem type of Other,you must include the proper modem initialization string. For most programs, the initialization string

AT&F

will work.

• Baud rate: 115200 Kbps or the maximum setting

offered by your communications software

• COM port: COM1

For help with configuring your communications program, refer to the documentation that comes with your communications program.

62 User Guide

Optional-device problems

Symptom Action

An IBM option that was just installed does not work.

Verify that:

1. The option is designed for your computer.

2. You followed the installation instructions supplied with the option and in Chapter 5, “Installing options,” on page 33.

3. All option files (if required) are installed correctly. See Chapter 5, “Installing options,” on page 33 for information about installing option files.

4. You have not loosened other installed options or cables.

5. If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter.

6. You updated the configuration information in the IBM Setup Utility program, if necessary, and have no conflicts. For more information, see Chapter 4, “Using the IBM Setup Utility program,” on page 27.

If the problem persists, run the diagnostic programs. (See “Running the IBM Enhanced Diagnostics program” on page 66 for information about diagnostic programs provided with your computer.)

An IBM option that previously worked does not work now.

If you cannot correct the problem, have the computer and the option serviced.

Verify that all option hardware and cable connections are secure.

If the option comes with its own test instructions, use those instructions to test the option.

If you cannot correct the problem, have the computer serviced.

Chapter 6. Troubleshooting 63

Software problems

Symptom Action

Software does not work as expected.

To determine if problems are caused by installed software, verify that:

1. Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements.

Note: If you have just installed an adapter or memory,

you might have a memory-address conflict.

2. The software is designed to operate on your computer.

3. The software you are using works on another computer.

If you received any error messages while using the software program, see the information supplied with the software for a description of the messages and solutions to the problem.

If you cannot correct the problem, have the computer serviced.

Universal Serial Bus (USB) problems

Symptom Action

A Universal Serial Bus (USB) device does not work.

Verify that the USB device is properly installed and firmly seated. If you cannot correct the problem, have the computer serviced.

IBM Enhanced Diagnostics

IBM provides programs that you can run to diagnose hardware problems and some software problems. Several utility programs that provide helpful information about your computer are also included. The user interface for running these diagnostic and utility programsis provided by PC-Doctor.

The IBM Enhanced Diagnostics program will isolate your computer hardware from software that was preinstalled (or that you have installed) on your hard disk. These programs run independently of the operating system and are generally used when other methods are not available or have not been successful in isolating a problem suspected to be hardware related.

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The IBM Enhanced Diagnostics are available on:

• The Product Recovery programon the hard disk

• The World Wide Web

Important

To determine if your computer has the Product Recovery program on the hard disk, look for the following prompt when you start your computer:

Tostart the IBM Product Recovery Program, press F11

If this prompt is displayed at startup, the Product Recovery program is installed.

If your computer does not have the Product Recovery program installed, and you do not have a Product Recovery CD(s) for your operating system, contact the IBM HelpCenter for more information about obtaining a Product Recovery CD.

You can create an IBM Enhanced Diagnostics diskette or you can run the diagnostics directly from the product recovery program.

Creating an IBM Enhanced Diagnostics diskette

To download the IBM Enhanced Diagnostics diskette image from the WorldWide Web, do the following:

1. Go to http://www.ibm.com/pc/support on the World Wide Web.

2. Type your machine type and model, and click Go.

3. Select Downloadable files.

4. Download the .EXE file to a hard disk directory (not to a diskette).

5. Go to a DOS prompt and change to the directory where the file was downloaded.

6. Insert a blank high-capacity diskette into the diskette drive A.

7. Type the following and press Enter:

filename a:

where filename is the name of the file you downloaded from the Web.

The self-extracting downloaded file is copied to the diskette, and a startable IBM Enhanced Diagnostics diskette is created.

Chapter 6. Troubleshooting 65

Running the IBM Enhanced Diagnostics program

You can run the IBM Enhanced Diagnostics programfromtheIBM Enhanced Diagnostics diskette or you can use the ProductRecovery program.

To run diagnostics from the IBM Enhanced Diagnostics diskette:

1. Turn off your computer and any attached devices.

2. Insert the IBM Enhanced Diagnostics diskette into the diskette drive.

3. Turn on all attached devices; then turn on your computer.

4. Follow the instructions on the screen.

To run diagnostics from the Product Recovery CD or program:

Important

If you are running diagnostics from the product recovery CD and you have more than one CD, always start with Product Recovery CD 1.

1. If you have a product recovery CD, open the optical drive, insert the CD, and close the drive. If you do not have a product recovery CD, go to step 2.

2. Shut down your operating system and turn off the computer.

3. Turn on your computer. Note: If you areusing the Product Recovery program, quickly press F11 when

the prompt displays during startup (the prompt displays for only a few seconds).

Wait for the product recovery menu to display.

4. Depending on your operating system, you might be prompted to select a system setting. If no prompt displays, go to the next step.

5. When the main menu appears, select System Utilities.

6. From the System Utilities menu, select Run Diagnostics. The IBM Enhanced Diagnostics Program starts. When you are finished running diagnostics, you will be returned to the ProductRecovery program main menu.

7. Remove any CD from the optical drive and restart the computer.

Replacing the battery

Your computer has a special type of memory that maintains the date, time, and settings for built-in features. A battery keeps this information active when you turn off the computer.

The battery requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are no longer set. An error message is

66 User Guide

displayed when you turn on the computer. See “Lithium battery notice” on page viii.

To change the battery, do the following:

1. Turn off the computer and all attached devices.

2. Remove the rear cover. See “Removing the rear cover” on page 37.

3. Remove the old battery 1.

4. Install the new battery.

Chapter 6. Troubleshooting 67

5. Replace the cover, and plug in the power cord. Note: When the computer is turned on for the first time after battery

replacement, an error message might be displayed. This is normal after the battery is replaced.

6. Turn on the computer and all attached devices.

7. Use the IBM Setup Utility program to set the date and time and any passwords.

8. Dispose of the old battery as required by local ordinancesor regulations.

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Chapter 7. Getting information, help, and service

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Getting information

Information about your IBM computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, README files, and help files. In addition, information about IBM products is available on the World Wide Web and through the IBM Automated Fax System.

Using the World Wide Web

On the WorldWide Web, the IBM Web site has up-to-date information about IBM Personal Computer products and support. The addressfor the IBM Personal Computing home page is http://www.ibm.com/pc.

You can find support information for your IBM products, including supported options, at http://www.ibm.com/pc/support.

If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/p bi.cgi.

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and Canada you can receive by fax marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs).

You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

Getting help and service

If you have a problem with your computer, you will find a wide variety of sources available to help you.

Using the documentation and diagnostic programs

Many computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information of your computer documentation. If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.

Most IBM computers and servers come with a set of diagnostic programs that you can use to help you identify hardware problems. See the troubleshooting information of your computer documentation for instructions on using the diagnostic programs.

The troubleshooting information or the diagnostic programsmight tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Webwhere you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions.

Calling for service

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:

• Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

• IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

• Replacement or use of non-IBM parts or nonwarranted IBM parts Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX.

• Identification of software problem sources

• Configuration of BIOS as part of an installation or upgrade

• Changes, modifications, or upgrades to device drivers

70 User Guide

• Installation and maintenance of network operating systems (NOS)

• Installation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

In the U .S. and Canada, these services are available 24 hours a day,7 days a week. In the U.K., these services are available Monday through Friday, from 9:00 a.m. to 6:00 p.m.

Note: Response time will vary depending on the number and complexity of

incoming calls.

If possible, be at your computer when you call. Please have the following information ready:

• Machine Type and Model

• Serial numbers of your IBM hardware products

• Description of the problem

• Exact wording of any error messages

• Hardwareand software configuration information

Phone numbers are subject to change without notice. For the most up-to-date phone numbers, go to http://www.ibm.com/pc/support/ and click Support Phone List.

Chapter 7. Getting information, help, and service 71

Country Telephone number

Austria Österreich 01-24 592 5901 Belgium - Dutch Belgie 02-210 9820 Belgium - French Belgique 02-210 9800 Canada Toronto only 416-383-3344 Canada Canada - all other 1-800-565-3344 Denmark Danmark 35 25 02 91 Finland Suomi 09-22 931 840 France France 02 38 55 74 50 Germany Deutschland 07032-1549 201 Ireland Ireland 01-815 9200 Italy Italia 02-4827 5040 Luxembourg Luxembourg 298-977 5063 Netherlands Nederland 020-514 5770 Norway Norge 23053240 Portugal Portugal 21-791 51 47 Spain España 91-662 49 16 Sweden Sverige 08-751 52 27 Switzerland Schweiz/Suisse/Svizzera 0848-80-52-52 United Kingdom United Kingdom 01475-555 055 U.S.A. and Puerto Rico U.S.A. and Puerto Rico 1-800-772-2227

In all other countries, contact your IBM reseller or IBM marketing representative.

Other services

IBM Update Connector is a remote communication tool that you can use with some IBM computers to communicate with the HelpCenter. Update Connector enables you to receive and download updates for some of the software that might come with your computer.

With some computer models, you can registerfor International Warranty Service. If you travel with your computer or need to move it to another country,you might be able to receive an International Warranty Service Certificate that is honored virtually worldwide, wherever IBM or IBM resellers sell and service IBM products.

72 User Guide

For more information or to register for International Warranty Service:

• In the U.S. or Canada, call 1-800-497-7426.

• In Europe, call 44-1475-893638 (Greenock, U.K.).

• In Australia and New Zealand, call 61-2-9354-4171.

• In all other countries, contact your IBM reseller or IBM marketing

representative.

IBM Integrated Technology Services offers a broad range of information technology support, implementation, and management services. For more information about these services, refer to the Integrated Technology Services Web site at http://www.ibm.com/services/its/.

For technical assistance with the installation of, or questions related to, Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact the IBM HelpCenter. Some fees might apply.

Purchasing additional services

During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name mightvarybycountry.

For more information about these services, see the online information.

Chapter 7. Getting information, help, and service 73

74 User Guide

Notices and Trademarks

This section contains notices and trademarks.

Notices General notices

This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document

in other countries. Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead. However, it is the user’s responsibilityto evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing IBM Corporation North Castle Drive Armonk, NY 10504-1785 U.S.A.

The following paragraph does not apply to the United Kingdom or a ny country where such provisions are inconsistent with local law: INTERNATIONAL

BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NONINFRINGEMENT,MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk.

Processing date data

This IBM hardware product and IBM software products that might be packaged with it have been designed, when used in accordance with their associated documentation, to process date data correctly within and between the 20th and 21st centuries, provided all other products (for example, software, hardware, and firmware) used with these products properly exchange accurate date data with them.

IBM cannot take responsibility for the date data processing capabilities of nonIBM products, even if those products are preinstalled or otherwise distributed by IBM. You should contact the vendors responsible for those products directly to determine the capabilities of their products and update them if needed. This IBM hardware product cannot prevent errors that might occur if software, upgrades, or peripheral devices you use or exchange data with do not processdate data correctly.

The foregoing is a Year 2000 Readiness Disclosure.

Trademarks

The following terms are trademarks of the IBM Corporation in the United States or other countries or both:

IBM ScrollPoint Wake on LAN

Intel and Pentium are trademarks of Intel Corporation in the United states, other countries, or both.

Microsoft and Windows are trademarks of MicrosoftCorporation in the United states, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

76 For the latest version of this online publication, go to http://www.ibm.com/pc/support User

Index

adapter installation 38 additional software 4 administrator password 30 air circulation 7 arranging your workspace 6 audio

connectors 9 controlling volume 20 playing back sound 21

recording sound 21 audio problems 50 audio subsystem 2 available options 34

backing up configuration 34 battery, replacing 66 buttons 11

cables

connecting 8

disconnecting 36 CD/DVD drive 17 cleaning

computer 24

keyboard 24

monitor screen 24

mouse 24 comfort 6 communications 2 component locations 35 configuration, backing up 34 connecting cables 8 controls and indicators 11

device bay 11, 17 diagnostics diskette 64 disconnecting cables 36 display/monitor problems 53 DVD-ROM drive 52

electrical outlets and cable lengths 7 Ethernet connections 8 expansion capability 3

general problems 53 glare and lighting 6 graphics subsystem 2

handling a CD or DVD 18 hard disk drive, removing 39, 42 hardware Features 2

IBM Enhanced Diagnostics 64 IBM Enhanced Diagnostics diskette, creat-

ing 65

IBM Enhanced Diagnostics diskette, run-

ning 66

IBM Setup Utility 27

exiting 29 other settings 31 passwords 29

viewing and changing settings 28 identifying your computer 1 inserting a CD or DVD 19 installing

adapter 38

memory 40 installing options 33 intermittent problems 54 internal drives 2

keyboard

cleaning 24

locking 23

Rapid Access 13

Rapid Access III 13

Rapid Access Wireless 14 keyboard/mouse features 3

locations, system board components 35 locking cover 23 locking the keyboard 23

memory 2, 40

memory problems 59 microprocessor 2 monitor

cleaning 24 problems 53

mouse

ScrollPoint III 16 ScrollPoint Wireless 16

moving your computer 26

operating systems 4 operating your computer 11 optical drive 17, 51 optional device problems 63 options, available 34

parallel port 9, 35 password

setting, changing, deleting 30 passwords 29 PCI adapter card, adding 38 POST 45 POST error codes 45 power 3 power management 22 power-on self-test 45 preinstalled software 4 problem solving 43 problems

audio 50

CD-ROM drive 51

display/monitor 53

DVD-ROM drive 52

general 53

intermittent 54

memory 59

optical drive 51

optional device 63

Rapid Access IIIe keyboard 55

Rapid Access Wireless keyboard 56

ScrollPoint III mouse 57

ScrollPoint Wireless mouse 58

software 64

USB 64 product overview 1

RAM, adding 40 Rapid Access III keyboard 13 Rapid Access Wireless Keyboard 13 rear cover, removing 37 removing

hard disk drive 39, 42 rear cover 37

removing a CD or DVD 19

safety information vii ScrollPoint III mouse 16 ScrollPoint Wireless mouse 16 security features 3 security profile by device 30 selecting a location 5 service summary 70 setting

startup sequence 31 setting up your computer 5 shutting down 13 software 4 software problems 64 speakers, internal 2 standby 21 starting your computer 12 startup sequence 31 static sensitive devices 33 system board 35 system management features 3

taking care of your computer 24 tools required 34 troubleshooting 43 troubleshooting charts 48

USB

connectors 8

problems 64 using

administrator password 30

audio features 20

CD-ROM drive 18

IBM Setup Utility 27

mouse 16

power button on keyboard 22

power management in Windows 98 22

power-management features 21

security features 23

security profile by device 30

standby button on keyboard 22

video features 20

Windows start menu 22

video device drivers 20

78 User Guide

volume 20

wireless

keyboard 8, 14 mouse 8, 14 receiver 8, 14

Index 79

80 User Guide

Part Number: 23P1170

Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber.

23P1170

IBM@

IBM 2283, 6274 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Safety notices

About this book

Chapter 1. Product overview

Hardware features

Software

Chapter 2. Setting up your computer

Selecting a location for your computer

Arranging your workspace

Connecting cables

Other connectors

Starting the computer

Chapter 3. Operating and caring for your computer

Controls and status indicators

Starting your computer

Shutting down the computer

Using the Rapid Access keyboard

Using the IBM ScrollPoint mouse

Accessing the optical drive

Using an optical drive

Using video features

Using audio features

Using power-management features

Using security features

Taking care of your computer

Moving your computer

Chapter 4. Using the IBM Setup Utility program

Starting and using the IBM Setup Utility program

Using passwords

Using Security Profile by Device

Other settings in the IBM Setup Utility program

Chapter 5. Installing options

Handling static-sensitive devices

Backing up configuration settings

Available options

Tools required

Component locations

Disconnecting cables

Removing the rear cover

Installing an adapter

Removing the hard disk drive

Installing memory

Removing the optical drive

Chapter 6. Troubleshooting

Troubleshooting procedure

Power-on self-test (POST)

POST error codes

Device troubleshooting charts

Audio prob lems

Optical drive problems

DVD disc problems

Display/monitor problems

General problems

Intermittent problems

Rapid Access IIIe Keyboard problems

Rapid Access Wireless Keyboard problems

ScrollP oint III Mouse problems

ScrollPoint Wireless Mouse problems

Memory problems

Modem problems

Optional-device problems

Software problems

Universal Serial Bus (USB) problems

IBM Enhanced Diagnostics

Replacing the battery

Chapter 7. Getting information, help, and service

Getting information

Getting help and service

Purchasing additional services

Notices and Trademarks

Index