IBM 21Y, 22Y, 41Y, 31Y, 42Y User Manual
...
IBM Netfinity Servers
IBM Netfinity 3500-M20 Type 8657
Models 21Y, 22Y, 31Y, 32Y, 41Y, 42Y
Hardware Maintenance Manual
March 2000
S19K-2480-00
IBM Netfinity Servers
IBM Netfinity 3500-M20 Type 8657
Models 21Y, 22Y, 31Y, 32Y, 41Y, 42Y
Hardware Maintenance Manual
March 2000
S19K-2480-00
IBM
Note: Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 196.
First Edition (May 2000)
INTERNATIONAL BUSINESS MACHINES CORPORA-
TION PROVIDES THIS PUBLICATION "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do
not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not
apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or
the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of America. IBM may
not offer the products, services, or features discussed
in this document in other countries, and the information
is subject to change without notice. Consult your local
IBM representative for information on the products, services, and featur es availab le in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
Netfinity 3500-M20
© COPYRIGHT INTERNATIONAL BUSINESS MACHINES
CORPORATION, 2000. All rights reserved.
Note to U.S. Gover nment Us ers — Docu mentat ion r elated to
restricted rights — Use, duplication or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract with
IBM Corp.
About this manual
This manual contains diagnostic information, a Symptom-toFRU index, service information, error codes, error messages, and configuration information for the Netfinity 3500-
M20 – Type 8657.
Important: This manual is intended for trained servicers
Important safety information
Be sure to read all caution and da nger statements in this
book bef ore perfor ming any of the instructions.
Leia to das as instruções de cuidado e perigo antes de executar qualquer operação.
who are familiar with IBM PC Server products.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo
prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de pr ecaución y
peligro ante de llevar a cabo cualquier operación.
Online support
Use the World Wide Web (WWW) to download Diagnostic,
BIOS Fl;ash, and Device Driver files.
File download address is:
http://www.us.pc.ibm.com/files.html
IBM online addresses
The HMM manuals online address is:
http://www .us.pc.ibm.com/cdt/hmm.html
The IBM PC Company Support Page is:
http://www.us.pc.ibm.com/support/index.html
The IBM PC Company Home Page is:
http://www.pc.ibm.com
iv Netfinity 3500-M20 – T ype 8657 M odels 21Y, 22Y, 3 1Y, 32Y ,
Contents
About this manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
General che c kou t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
General info r ma tion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features and specifications. . . . . . . . . . . . . . . . . . . . . . . . 3
Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Reliability , availability, and serviceability . . . . . . . . . . . . . . 5
Server controls and indicators. . . . . . . . . . . . . . . . . . . . . . 6
Start the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Diagnostic tools overview . . . . . . . . . . . . . . . . . . . . . . . . . 9
POST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
POST beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
POST error messages . . . . . . . . . . . . . . . . . . . . . . . . 10
Error logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Diagnostic programs and error messages . . . . . . . . . . . 10
Text messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Starting the diagnostic programs . . . . . . . . . . . . . . . . . 11
Viewing the test log . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Diagnostic error message tables . . . . . . . . . . . . . . . . 13
Power checkout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Recovering BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Temperature checkout. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Diagnosing errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Troubleshooting the Ethernet controller. . . . . . . . . . . 17
Ethernet controller messages . . . . . . . . . . . . . . . . . . 20
Configuring the server . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Configuration/Setup Utility program . . . . . . . . 33
Starting the Configuration/Setup Utility program . . . . 33
Choices available from the Configuration/Setup main
menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using the SCSISelect utility program . . . . . . . . . . . . . . . 37
Starting the SCSISelect utility program . . . . . . . . . . . 37
Choices available from the SCSISelect menu . . . . . 37
Installing options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Expanded view of the Netfinity 3500-M20. . . . . . . . . . . . 39
System board component locations. . . . . . . . . . . . . . 39
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Removing the side cover. . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing the support bracket . . . . . . . . . . . . . . . . . . . . 45
Working with adapters. . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Adapter considerations . . . . . . . . . . . . . . . . . . . . . . . 46
Installing an adapter. . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing internal drives. . . . . . . . . . . . . . . . . . . . . . . . . . 49
Internal drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing memory-module kits. . . . . . . . . . . . . . . . . . . . . 54
Installing a microprocessor kit . . . . . . . . . . . . . . . . . . . 56
Completing the installation . . . . . . . . . . . . . . . . . . . . . . . 60
Installing the side cover . . . . . . . . . . . . . . . . . . . . . . . 60
Connecting external options . . . . . . . . . . . . . . . . . . . . . . 61
I/O connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Input/output ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Parallel port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Video port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Keyboard port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Auxiliary-device (pointing device) port. . . . . . . . . . . . 65
SCSI port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
v
Serial ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Universal Serial Bus ports . . . . . . . . . . . . . . . . . . . . . 68
Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Netfinity Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Managing your IBM Netfinity server with Netfinity Manager .
75
Netfinity Manager documentation . . . . . . . . . . . . . . . . . . 77
Netfinity Manager system requirements . . . . . . . . . . . . . 77
Netfinity Manager for OS/2 system requirements. . . . 77
Netfin ity Manager for Windows 95 and Windows 98
system requirements . . . . . . . . . . . . . . . . . . . . . . . . 78
Netfin ity Manager for Windows NT system requir ements.
79
Starting the Netfinity Manager installation program. . . . . 80
Netfinity Manager database support . . . . . . . . . . . . . . . . 87
DB2 database support . . . . . . . . . . . . . . . . . . . . . . . . 87
Lotus Notes database support . . . . . . . . . . . . . . . . . . 91
ODBC database support . . . . . . . . . . . . . . . . . . . . . . 93
Starting Netfinity Manager . . . . . . . . . . . . . . . . . . . . . . . . 99
Netfinity Manager Service Manager . . . . . . . . . . . . . 100
Netfinity Manager service descriptions. . . . . . . . . . . 100
Delaying Netfinity Manager startup on OS/2 systems . . .
105
Getting more information about Netfinity Manager . . . . 106
Installation options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Automated installation . . . . . . . . . . . . . . . . . . . . . . . 108
Customized installation. . . . . . . . . . . . . . . . . . . . . . . 109
FRU information (service only). . . . . . . . . . . . . . . . . . . 113
Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Nameplate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Main bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Power/LED card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Adapter card guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Fan assembly, 92 mm . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Fan assembly, rear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Fan, hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Floppy disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Planar with heatsinks . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Symptom-to-FRU index. . . . . . . . . . . . . . . . . . . . . . . . .129
Beep symptoms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
No beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Diagnostic error codes . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Error symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
POST error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
ServeRAID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Undetermined problems. . . . . . . . . . . . . . . . . . . . . . . . . 147
Parts listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Keyboards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Power cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Related service information . . . . . . . . . . . . . . . . . . . . .155
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
General safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Electrical safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . 157
Handling electrostatic discharge-sensitive devices . 158
Grounding requirements. . . . . . . . . . . . . . . . . . . . . . 159
Safety notices (multi-lingual translations) . . . . . . . . . . . 159
vi Library Name Here Book title here
Send us your comments!. . . . . . . . . . . . . . . . . . . . . . . . 195
Problem determination tips . . . . . . . . . . . . . . . . . . . . . . 196
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
vii
viii Library Name Here Book title here
General checkout
The server diagnostic programs are stored in upgradable
read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server: the system board, Ethernet controller,
video controller, RAM, keyboard, mouse (pointing device),
diskette drive, serial port s, hard drives, and parallel port.
You can also use them to test some external devices. See
“Diagnostic programs and error messages” on page 10.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the diagnostic programs to confirm that the hardware is working
properly.
When you run the diagnostic programs, a single problem
might ca use several e rror messages. When this occurs,
work to correct the cause of the first error message. After
the cause of the first error message is corrected, the other
error messages might not occur the next time you run the
test.
A failed system might be part of a shared DASD cluster (two
or more systems sharing the same external storage
device(s)). Prior to running diagnostics, verify that the failing
system is not part of a shared DASD cluster.
A system m ight be part of a cluster if:
• The customer identifies the system as part of a cluster.
• One or more external storage units are attached to the
system and at least one of the attached storage units is
addit ionally attached to another syste m or unidentifiable source.
• One or more systems are located near the failing system.
If the failing system is suspected to be part of a shared
DASD cluster, all diagnostic tests can be run except diagnostic test s wh ic h t e st th e s to rag e u ni t ( DASD res id in g i n th e
storage unit) or the storage adapter attached to the storage
unit.
Notes:
1. For syst em s tha t are pa r t of a s hare d DASD c lu ster, run
one test at a time in looped mode. Do not run all t ests
in looped mode, as this could enable the DASD diagnostic tests.
2. If multiple error codes are displayed, diag nose the first
error code displayed .
3. If the computer hangs with a POST error, go to the
“Symptom-to-FRU index” on page 129.
4. If the computer hangs and no error is displayed, go to
“Undet ermined problems” on page 147.
5. Power supply problems, see “Symptom-to-FRU index”
on page 129.
6. Safety i nformation, see “Safety information” on page
155.
1
7. For intermittent problems, check the error log; see
“POST error messages” on page 10.
1. IS THE SYSTEM PART OF A CLUSTER?
YES. Schedule maintenance with the customer. Shut down
all syst ems related to the cluster. Run storage test.
NO. Go to step 2.
2. IF THE SYSTEM IS NOT PART OF A CLUSTER:
• Power-off the computer and all external devices.
• Check all cables and power cords.
• Set all display controls to the middle position.
• Power-on all external devices.
• Power-on the computer.
• Record any POST error messages displayed on
the screen. If an error is displayed, look up the
first error in the “POST error codes” on page 141.
• Check the System Error Log. If an error was
recorded by the system, see “Symptom-to-FRU
index” on page 129.
• Start the Diagnostic Programs. See “Diagnostic
programs and error messages” on page 10.
• Check for the followi ng responses:
a. One beep.
b. Readable instructions or the Main Menu.
3. DID YOU RECEIVE BOTH OF THE CORRECT
RESPONSES?
NO. Find the failure symptom in “Symptom-to-FRU index”
on page 129.
YES. Run the Diagnostic Programs. If necessary, refer to
“Diagnostic progr ams and error messages” on page 10.
If you receive an error, go to “Symptom-to-FRU index” on
page 129.
If the diagnostics completed successfully and you still sus-
pect a problem, see “Undetermined problems” on page 147.
2 Ne tfinity 3500-M20 – Type 86 57 Models 21Y, 22Y, 3 1Y, 32Y,
General information
The IBM® Netfinity® 3500-M20 server delivers great value
for entry server applications. It is ideally suited for networking environments that require superior microprocessor performance, efficient memory management, flexibility , and
large amounts of reliable data storage.
The IBM 3500-M20 server comes with a three-year limited
warranty and 90-Day IBM Start Up Support. If you have
access to the World Wide Web, you can obtain up-to-date
information about the server model and other IBM server
products at the following World Wide Web address:
http://www.ibm.com/pc/us/netfinity/
Features and specifications
The fo llowing provides a summary of the features and specifications for the Netfinity 3500-M20 server.
• Microprocessor:
— Intel® Pentium® III microprocessor with MMX™
technology and SIMD extensions
— 256 KB of level-2 cache (min.)
— Supports up to two microprocessors
• Memory:
— Standard: 128 MB
— Maximum: 2 GB
— Type: 133 MHz, ECC, SDRAM, Registered
DIMMs
— 4 dual inline slot s
• Drives standard:
— Diskette: 1.44 MB
— CD-ROM: 40X IDE
— Hard disk drive (some models)
• Expansion bays:
— Two 5.25-in. bays (1 CD ROM drive installed)
— Two 3.5-in. bays (1 diskette drive installed)
— Three 3.5" slim high bays available (some models
have a hard disk drive installed)
• PCI expansion slots:
— Three 33 MHz/64-bi t
— Two 33 MHz/32 - bi t
• Power sup ply :
— One 330 W (115-230 V ac)
• Video:
— S3 video controller (integrated on system board)
— Compatible with SVGA and VGA
— 8 MB SDRAM vi deo memory
• Size
— Height: 492 mm (19.4 in.)
— Depth: 460 mm (18.1 in.)
— Width: 200 mm (7.9 in.)
3
— Weight: approximately 20.9 Kg (46 lb.) when fully
configured or 16.8 K g (37 lb.) minimum.
• Integrated functions:
— Ultra160 SCSI controller
— One 10BASE-T/100BASE-TX Intel Ethernet con-
troller on the system board
— T wo serial ports
— Parallel port
— Two Universal Serial Bus (USB) ports
— Keyboard port
—Mouse port
— IDE controller port
— Video port
• Acoustical noise emissions:
— Sound power, idling: 5.9 bel maximum
• Environment:
— Air temperature:
– Server on: 10º to 35º C (50.0º to 95.0º F).
Altitude: 0 to 914 m (2998.7 ft.)
– Server on: 10º to 32º C (50.0º to 89.6º F).
Altitude: 914 m (2998.7 ft.) to 2133 m
(6998. 0 ft.)
– Server off: 10º to 43º C (50.0º to 109.4º F).
— Humidity:
• Heat out put:
Approximate heat output in British Thermal Units (BTU)
per hour
— Minimum configuration: 341 BTU (100 watts)
— Maximum configuration: 1604 BTU (470 watts)
• Electric al input:
— Sine-wave input (50-60 Hz) required
— Inpu t voltage low range:
— Input voltage high range:
— Input kilovolt-amperes (kVA) approximately:
Maximum altitude: 2133 m (6998.0 ft.)
– Server on: 8% to 80%
– Server off: 8% to 80%
– Min im u m: 100 V ac
– Maximum: 127 V ac
– Min im u m: 200 V ac
– Maximum: 240 V ac
– Minimum: 0.08 kVA
– Maximum: 0.52 kVA
Server features
The uni que design of the server takes advantage of
advancem ents in symmetric multiprocessing (SM P), data
storage, and memory management. The server combines:
• Impressive performance using an innovative approach
to SMP
4 Ne tfinity 3500-M20 – Type 86 57 Models 21Y, 22Y, 3 1Y, 32Y,
The server supports up to two Pentium III microprocessors. The server com es with at least one proce s sor
installed; you can install an additional processor to
enhance performance and provide SMP capability.
• Large system memory
The memory bus in the server supports up to
2gigabytes (GB) of system memory. The memory controller provides error correcting code (ECC) support for
up to four industry standard PC133, 3.3 V, 168-pin, 8byte, registe red, syn chro nous- dynam ic-ra ndom ac cess
memory (SDRAM) dual inline memory modules
(DIMMs).
• System-management capabilities
The Netfinity Manager software provided on the Serv-
erGuid e CDs enables you to manage the functions of
the ser ver locally and remotely. See “Netfinity Manager” on page 75 for more information.
• Integrated network environment support
The server comes with an Ethernet controller on the
system board. This Ethernet controller has an interface
for c onnecting to 10-Mbps or 100-Mbps networks. T h e
server automatically selects between 10BASE-T and
100BASE-TX environments. The controller provides
full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the Ethernet loca l ar e a ne tw or k ( LAN ).
• IBM ServerGuide CDs
The ServerGuide CDs included with IBM Netfinity serv-
ers provide programs to help you set up the server and
instal l the network operating system (NOS). The ServerGuid e program detects the hardware optio ns that are
installed, and provides the correct configuration program and device drivers. In addition, the ServerGuide
CDs include a variet y of applicat ion programs for the
server.
Reliability, availability, and serviceability
Three of the most imp ortant features in server design are
reliability, availability, and serviceability (RAS). These factors help to ensure the integrity of the data stored on the
server; that the server is available when you want to use it;
and that should a failure occur, you can easily diagno se and
repair the failure with minimal inconvenience.
The following is an abbreviated list of the RAS features that
the server supports.
• Menu-driven setu p, sy s tem co nfi gu r at io n, R AID co nf iguratio n, and diagnosti c pro gr a m s
• Power-on self-test (POST)
• Er ror co de s and message s
• Upgradable BIOS and diagnostics
• Automatic restart after a power failure
• CRC checking on the SCSI buses
• Error checking and correcting (ECC) memory
General information 5
Server controls and indicators
7Socket7Socket
7
Socket7Socket
Þ1Ý Power control butt on: Pre ss this button to manually
turn the server on or off.
Þ2Ý Power-on light: This status indicator lights when you
turn on the server.
Þ3Ý Hard disk drive light: When this light is on, it indi-
cates that the hard disk drive is in use.
Þ4Ý LAN activity light: When this light blinks, it indicates
that the integrated Ethernet controller in the server is
transmitting or receiving data.
Þ5Ý CD-ROM drive eject button: Push this button to
release a CD from the drive.
Þ6Ý CD-ROM drive activity light: When this light is on, it
indicates that the CD-ROM drive is in use.
Þ7Ý Diskette eject button: Push this button to release a
diskette from the drive.
Þ8Ý Diskette-drive activity light: When this light is on, it
indica tes that the diskette drive is in use.
Start the server
After you plug the power cord of the server into the power
supply and a n e l ectr i cal out l et, th e serv er c an star t in s ev er al
ways:
• You can press the Power control button on the front of
the server to start the server.
• If the server is turned on and a power failure occurs,
the server will start automatically when power is
restored.
6 Ne tfinity 3500-M20 – Type 86 57 Models 21Y, 22Y, 3 1Y, 32Y,
CAUTION:
The power control button on the device and/or the
power supply do not turn off the electrical current supplied to the device. The device also might have more
than one power cord. T o remove all electrical current
from the device, ensure that all power cords are disconnected from the power source.
2
1
You can turn off the server in the following ways:
• Press the Power control button on the top of the server.
This starts an orde rly shutdown of the operating system, if this feature is supported by the operating system, and places the server in stan dby mode.
Note: After turning off the server, wai t at least 5 sec -
onds before you press the Power control button
to power the server on again.
• Press and hold the Power control button for more than
4 second s to cause an immediate shutdown of the
server and place the server in standby mode. You can
use this feature if the operat ing system ceases to function.
• Disconnect the server power cords from the electrical
outlets to shut off all power to the server.
Note: Wait about 15 seconds after di sconnectin g the
power cords for the system to stop running.
General information 7
8 Ne tfinity 3500-M20 – Type 86 57 Models 21Y, 22Y, 3 1Y, 32Y,
Diagnostics
This section provides basic troubleshooting information to
help you resolve some c ommon problems that might occur
with the server.
If you ca nnot locate and correct the problem using the information in this section, refer to “Symptom-to-FRU index” on
page 129 for more information.
Diagnostic tools overview
The following tools are available to help you identify and
resolve hardware-related problems:
• POST beep codes, error messages , and error logs
The power-on self-test (POST) generates beep codes
and mess ag es to i nd ic at e suc ces sf ul t est com pl eti on or
the detection of a problem. See “POST” for more information.
• Diagnostic programs and error messages
The server diagnostic programs are stored in upgrad-
able read-only memory (ROM) on th e system board.
These pr ograms are the primary method of testing the
major components of the server. See “Diagnostic programs and error messages” on page 10 for more information.
POST
When you turn on the se rver, it performs a series of tests to
check th e operation of server components and some of the
options installed in the server. This series of tests is called
the power-on self-test or POST.
If POST finishes without detecting any problems, a single
beep sounds and the first screen of the operating system or
application program appears.
If POST detects a problem, more than one beep sounds and
an error mess ag e ap pe ars on th e sc ree n. Se e “P OS T bee p
codes” and “POST error messages” on page 10 for more
information.
Notes:
1. If you have a power-on password set, you must type
the password and press Enter, when prompted, before
POST will continue.
2. A single problem might cause several error messages. When this occurs, work to cor rect the cause of
the first error message. After you correct the cause of
the fi rst error message, the other error messages usually will not occur the next time you run the test .
POST beep codes
POST gene rates beep code s to indicate successful compl etion or the detection of a problem.
9
• One beep indicates the successful completion of
POST .
• More than one beep in dicates that POST detected a
problem. For more information, see “Beep symptoms”
on page 129.
POST error messages
POST error messages occur during startup when POST
finds a pro bl em wi t h t he ha rd war e or de t ec ts a ch an ge in th e
hardware configur ation. For a list of POST er rors, see
“POST error codes” on page 141.
Error logs
The POST error log contains the three most recent error
codes and messages that the system generated during
POST.
To view th e contents of the error log, start the Configuration/Setup Utility program (see “Starting the Configuration/Setup Utility program” on page 33); then, select Error
Logs from the main menu.
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable
read-only memory (ROM) on the system board. These programs are the primary method of testing the major components of the server.
Diagnostic error messages indicate that a problem exists;
they are not intended to be us ed to identify a failing part.
Troubleshooting and servicing of complex problems that are
indica ted b y e rro r mes sages sh oul d be p erf orm ed by t rai ne d
servic e personnel.
Sometimes the first error to occur causes additional errors.
In this case, the server displays more than one error message. Always follow the suggested action instructions for
the
first
error message that appears.
The following sections contai n the error codes that might
appear in the detailed test log and summary log when running the diagnostic programs.
The error code format is as follows:
fff-ttt-iii-date-cc-text message
where:
fff is the three-digit function code that indicates
ttt is the three-digit failure code that indicates
iii is the three-digit device ID.
the fun ction being tested when the error
occurred. For example, function code 089 is
for the microprocessor.
the exact test failure that was encountered.
10 Netfini ty 3500 -M2 0 – Type 8657 Mod els 21Y, 22Y, 31Y, 32Y,
date is the date that the diagnostic test was run
cc is the check digit t hat is used to verify the
text message is the diagnostic message that indicate s the
and the error recorded.
validity of the information.
reason for the pro blem.
Text messages
The diagnostic text message format is as follows:
Function Name: Result (test specific string)
where:
Function Name is the name of the function being tested
Result can be one of the following:
when the error occurred. This corresponds
to the function code (fff) given in the previous
list.
Passed This result occurs when the
diagno stic test com pletes
without any errors.
Failed This result occurs when the
diagnostic test discovers an
error.
User Aborte d This result occurs when you
stop the diagnostic test
before it is complete.
Not Applicable This result occur s when you
specify a diagnost ic test for a
device that is not present.
Aborted This result occurs when the
test could not proceed
because of the system configuration.
Warning This result occurs when a
Test Specific String This is addi t iona l i nf orma t io n t hat y ou
can use t o analyze the problem.
possible problem is reported
during the diagnostic test,
such as whe n a de vice th at is
to be tested is not installed.
Starting the diagnostic programs
You can press F1 while running the diagnostic programs to
obtain Help information. Y ou also can press F1 from within a
help screen to obtain online documentation from which you
can sele ct different categori es. To exit Help and return to
where you left off, press Esc.
To start the diagnost ic programs:
1. Turn on the server and watch the screen.
2. When the message F2 for Diagnostics appears,
press F2.
3. Type in the appropriate password; then, press Enter.
Diagnostics 11
4. Select either Extended or Basic from the top of the
screen.
5. When the Diagnostic Programs screen appears, select
the t est you w ant to run from the list that appears; then,
follow the instructions on the screen.
Notes:
a. If the server stops during testing and you cannot
continue, restart the server and try runnin g the
diagnostic programs again.
b. The keyboard and mouse (pointing device) tests
assume that a keyboard and mouse are attached
to the server.
c. If you run the diagnostic programs with no mouse
attached to the server, you will not be able to navigate between test categories using the Next Cat
and Prev Cat buttons. All other functions provided by mouse-sel ectable buttons are also available usi ng the funct ion keys.
d. You can test the USB keyboard by using the regu-
lar keyboard test. The regular mouse test can test
a USB mouse. Also, you can run the USB hub test
only if there are no USB devices attached.
e. You can view se r v er co nfiguration in f ormation
(such as system configuration, memory contents,
interrupt request (IRQ) use, direct memory access
(DMA) use, device drivers, and so on) by selecting
Hardware Info from the top of the screen.
When the tests have completed, you can view the Test Log
by sele ct ing Utility from the top of the screen.
If the hardware checks out OK but the problem persists during normal server operations, a software error might be the
cause. If you suspect a software problem, refer to the information that comes wi th the software package.
Viewing the test log
The test log will not contain any information until after the
diagnostic program has run.
Note: If you already are running the diagnostic programs,
begin with step 3.
T o view the test log:
1. Turn on the server and watch the screen.
If th e server i s on, shut down the operating system and
restart the server.
2. When the message F2 for Diagnostics appears,
press F2.
If a power-on password is set, the server prompts you
for it. Type in the appropriate password; then, press
Enter.
3. When the Diagnostic Programs screen appears, select
Utility from the top of the screen.
4. Select View Test Log from the list that appears; then,
follow the instructions on the screen.
12 Netfini ty 3500 -M2 0 – Type 8657 Mod els 21Y, 22Y, 31Y, 32Y,
The syst em main ta in s t he t es t- log da ta whi l e t he se rv er
is powered on. When you turn off the power to the
server, the test log is cleared.
Diagnostic error message tables
For des criptions of the error m essages that might appear
when you run the diagnostic programs, see “Diagnostic error
codes” on page 133. If diagnostic error messages appear
that are not listed in those tables, make sure that the server
has the latest level s of BIOS, Adva nced System Management Processor, ServeRAID, and diagnostics microc ode
installed.
Power checkout
Power problems can be difficult to troubleshoot. For
instance, a short circuit can exist anywhere on any of the
power distribution busses. Usu ally a short circuit will cause
the power subsystem to shut down because of an overcurrent condition.
A general procedure for trou bleshootin g po w er problems is
as follows:
1. Power off the system and disconnect the AC cord(s).
2. Check for loose cables in the power subsystem. Also
check for short circuits, for instance if there is a loose
screw causing a short circuit on a circuit board.
3. Remove adapters and disconnect the cables and
power connectors to all internal and external devices
until sy s tem is at minimum configu r ati on requ ir e d for
power on (see "Minimum operating requirements" on
page 148).
4. Reconnect the AC cord and power on the system. If
the system powers up successfully, replace adapters
and devices one at a time until the problem is isolated.
If system does not power up from minimal configuration, replace FRU s of minimal configuration one at a
time unt il the problem is isolated.
T o use this method it is important to know the minimum configuration required for a system to power up (see page 148).
Recovering BIOS
If the BIOS code in the server has become corrupted, such
as from a power failure during a flash update, you can
recover the BIOS using the Fla s h ROM Page-Swap Jumper
(J38) and a BIOS flash diskette .
Note: You can obtain a BIOS flash diskette from one of the
follo wing sources:
• Use the ServerGuide program to make a BIOS
flash diskette.
• Download a BIOS flash diskette from the World
Wide Web. Go to http://www.pc.ibm.com/support/, select IBM Server Support, and make the
selections for the server.
Diagnostics 13
The flash memory of the server consists of a primary page
and a backup page. The J38 jumper controls which page is
used to start the server. If the BIOS in the primary page is
corrupted, you can use the backup page to start the server;
then bo ot th e B I OS Fl ash D isk ett e t o res to r e th e BI OS to the
prima r y pa ge .
To recover the BIOS:
1. Turn off the serv er and peripheral devices and discon nect all external cables and power cords; then, remove
the cover.
2. Locate jumper J38 on the processor board (see “Sys-
tem board switches and jumpers” on page 42). The
jumper consists of three pins, two of which are cove red
by a jumper.
3. Move the J38 jumper from its current location to connect the center pin and the pin on the opposite end of
the co nnector block, as shown in the following diagram:
4. Insert the BIOS flash diskette into the diskette drive.
5. Restart the server.
6. The system begins the power-on self-test (POST).
Select 1 – Update POST/BIOS from the menu that contains various flash (update) options.
7. When you are asked whether you want to save the current code to a diskette, type N.
8. You will be asked to choose which language you wish
to use. Select your language (0-7) and press Enter to
acce pt yo ur choice.
9. Do not reboot the system at this time.
10. Remove the BIOS Flash Diskette from the diskette
drive.
11. Power-off the server.
12. Move jumper J38 back to its original setting to return to
normal startup mode.
13. Restart the server. The system should start up normally.
Replacing the battery
IBM has designed this product with your safety in mind. The
lithium battery must be handled correctly to avoid possible
14 Netfini ty 3500 -M2 0 – Type 8657 Mod els 21Y, 22Y, 31Y, 32Y,
danger. If you replace the battery, you must adhere to the
follo wing instructions.
CAUTION:
When replacing the battery, use only IBM Part Number
33F8354 or an equivalent type battery recommended by
the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by th e same manufacturer. The battery
contains lithium and can explode if not properly used,
handled, or disposed of.
Do not:
• Throw or immerse into water
• Heat to more than 100°C (212°F)
• Repair or disassemble
Dispose of the battery as required by local ordinances
or regulations.
Note: In the U.S., call 1-800-IBM-4333 for information about
battery disposal.
If you replace the original lithium battery with a heavy-metal
battery or a battery with heavy-metal components, be aware
of the following environmental consideration. Batteries and
accumulators that contain heavy metals must not be disposed of with normal domestic waste. They will be taken
back free of charge by the manufacturer , distribu tor, or representative, to be recycled or disposed of in a proper manner.
Note: After you replace the batter y, you must reconfigure
the server and reset the system date and time.
To replace the battery:
1. Read the information in “ Before you begin” on page 43.
2. Follow a ny spec ial hand lin g and in stall atio n instr uctio ns
supplied with the battery.
3. Turn of f t he server an d al l att ach ed dev ic es an d di sco nnect all external cables and power cords (see “Safety
information” on page 155); then remove the top cover.
4. Locate the battery on the system board (see “System
board component locations” on page 39).
5. Remove ad apters as necessary so you can access the
batte ry. (See “Working with adapters” on page 45.)
6. Remove the battery:
a. Use one finger to lift the battery clip over the bat-
tery.
b. Use one fi nger to slightly slide the battery toward
the rear of the server. The spring mechanism
behind the battery will push it ou t toward you as
you slide it forward.
c. Use your thumb and index finger to pull the bat-
tery from under the battery clip.
d. Ensure that the battery clip is touching the base of
the battery socket by pressing ge ntly on the cl ip.
Diagnostics 15
7. Insert the new battery:
a. Tilt the battery so that you can insert it into the
front of the socket, under the battery clip.
b. As you slide it under the battery clip, press the
battery down into t he socket.
8. Reinsta ll any adapters that you removed.
9. Reinstall the top cover.
Note: You must wait approximately 20 seconds after
you plug the power cord of the server into an
electrical outlet before the power control button
becom e s ac t i ve .
10. Start the Configuration/Setup Utility program and set
configuration parameters as needed. Refer to “Using
the Configuration/Setup Utility program” on page 33.
Temperature checkout
Proper cooling of the system is important for proper operation and system reliability. For a typical Netfinity server, you
should make sure:
• Each of t h e d riv e b ay s h as ei ther a d rive o r a f i ll er pan el
install ed
• The top cover is in place during normal operation
• There is at least 50 mm (2 inches) of ventilated space
at the sides of the server and 100 mm (4 inches ) at the
rear of the server
• The top c ove r i s r em ove d fo r no long er th an 30 mi nute s
while the server is operating
• Cables for optional adapters are routed according to
the instructions provided with the ada pters (ensure that
cables a re not restr icting air flow)
• The fans are operating correctly and the air flow is
good
• A failed fan is replaced within 1 hour.
16 Netfini ty 3500 -M2 0 – Type 8657 Mod els 21Y, 22Y, 31Y, 32Y,
In addition, ensure that the environmental specifications for
the system are met. See “Feature s an d sp ec ifications” on
page 3.
Diagnosing errors
To find solutions to problems that have definite symptoms,
see “Error symptoms” on page 138.
If you cannot find the problem there, go to “Starting the diagnostic programs” on page 11 to test the server.
If you have j ust ad ded ne w softw ar e or a ne w optio n an d the
server is not working, do the follow ing before using the error
symptoms table:
• Remove the software or device that you just added.
• Run the diagnostic tests to determine if the server is
runnin g correctly.
• Reins tall the new software or new device.
Troubleshooting the Ethernet controller
This section provides troubleshooting information for problems tha t might occur with the 10/100 Mbps Ethernet controller.
Network connection problems
If the Ethernet controller cannot connect to the net work,
check th e following:
• Make sur e that the cable is instal led correctly.
The network cable must be securely attached at all
connections. If the cable is attached but the problem
persists, try a different cable.
If you set the Ethernet controller to operate at 100
Mbps, you must use Category 5 cabling.
If you dir ec tl y con nect t wo w orks ta t ions ( wit ho ut a hu b) ,
or if you are not usin g a hub with X por ts, use a crossover cable.
Note: To determine whether a hub has an X port,
check th e port label. If the label contains an
the hub ha s an X por t.
• Determine if the hub supports auto-negotiation. If not,
try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub.
• Check the Ethernet controller lights on the operator
information panel.
These lights indicate whether a problem exists with the
connector, cable, or hub.
— The Ethernet Link Status light illuminates when
the Ethe r net co nt ro ll er rec ei ve s a L INK pu ls e fr om
the hub. If the light is off, there might be a defective co nnector or cable, or a problem with the hub.
— The Ethernet Transmit/Receive Activity light illumi-
nates when the Ethernet controller sends or
receives data over the Ethernet Network. If the
Ethernet Transmit/Receive Activity light is off,
Diagnostics 17
X
,
make sure that the hub and network are operating
and that the correct device drivers are loaded.
— The Ethernet Speed 100 Mbps light illuminates
when the Ethernet controller LAN speed is
100 Mbps.
• Make sure that you are using the correct device drivers,
suppli ed with the ser v er.
• Check for operating sys tem-specific causes for the
problem.
• Make sur e that the device drivers on the client and
server ar e using the same protocol.
• Test the Ethernet controller.
How you test the Ethernet controller depends on which
operating system you are using (see the Ethernet controller device driver README file).
Ethernet controller trouble s ho ot in g chart
You can use the following troubleshooting chart to find solutions to 10/100 Mbps Ethernet controller problems that have
definite symptoms.
T able 1. Ethernet trou bleshootin g chart
Ethernet
controller
problem
The serv er
stops
runnin g
when loading
device
drivers.
Suggested Action
The PCI BIOS interrupt settings are
incorrect.
Check the following:
• Determin e if the inte r ru pt (IR Q )
setting assigned to the Ethernet
controller is also assigned to another
device in the Configuration/Setup
Utility program.
Although interrupt sharing is allowed
for PCI devices, some devices do not
function well when they share an
interrupt with a dissimilar PCI device.
Try ch an ging t he I RQ assi gn ed to t he
Ethernet controller or the ot her
device. For exam ple, for NetWare
Versions 3 and 4 it is recommended
that disk controllers not share
interrupts with LAN controllers.
• Make sure that you are using the
most recent device driver available
from the World Wide Web.
• Run the network diagnostic program.
18 Netfini ty 3500 -M2 0 – Type 8657 Mod els 21Y, 22Y, 31Y, 32Y,
T able 1. Ethernet trou bleshootin g chart
Ethernet
controller
problem
Ethern et Link
Status lig ht
does not
light.
The Ethernet
Transmit/
Receive
Activity lig h t
does not
light.
Data is
incorrect or
sporadic.
Suggested Action
Check the following:
• Make sure that the hub is turned on.
• Check all connections at the Ethernet
controller and the hub.
• Check the cable. A crossover cable
is required unless the hub has an
designation.
• Use another po rt on the hub.
• If the hub does not support autonegotiation, manually configure the
Ethernet controller to match the hub.
• If you manually configured the duplex
mode, make sure that you also
manually configure the speed.
• Run diagnostics on the LEDs.
Check the following:
Note: The Ethernet Transmit/Receive
Activity LED illuminates only when
data is sent to or by this Ethernet
controller.
• Make sure that you have loaded the
network device drivers.
• The network might be idle. Try
sendin g da ta from this workstat ion.
• Run diagnostics on the LEDs.
• The function of this LED can be
changed by device driver load
parameters. If necessary , remove
any LED parameter settings when
you load the device drivers.
Check the following:
• Make sure that you are using
Categor y 5 cab lin g w he n op erating
the server at 100 Mbps.
• Make sure that the cables do not run
close to noise-inducing sources like
fluo rescent lights.
X
Diagnostics 19
T able 1. Ethernet trou bleshootin g chart
Ethernet
controller
problem
The Ethernet
controller
stopped
workin g
when
another
adapter was
added to the
server.
The Ethernet
controller
stopped
workin g
without
apparent
cause.
Suggested Action
Check the following:
• Make sure that the cable is
connected to the Ethernet controller.
• Make sure that the PCI system BIOS
is current.
• Res eat the adapter.
• Determin e if the inte r ru pt (IR Q )
setting assigned to the Ethernet
adapter is also assigned to another
device in the Configuration/Setup
Utility program.
Although interrupt sharing is allowed
for PCI devices, some devices do not
function well when they share an
interrupt with a dissimilar PCI device.
Try ch an ging t he I RQ assi gn ed to t he
Ethernet adapter or the other device.
Check the following:
• Run diagnostics for the Ethernet
controller.
• T ry a different connector on the hub.
• Reinstall the device drivers. Refer to
the operating-system documentation
and to the ServerGuide information.
Ethernet controller messages
The integrated Ethernet controller might display messages
from the following device drivers:
• Novell™ NetWare™ or IntraNetWare Server ODI
• NDIS Adapter for level 2.01 (OS/2)
• NDIS Adapter for level 4.0 (Windows NT)
• SCO ™ UNIX LLI
Novell NetWare or IntraNetWare server ODI driver messages
This se ctio n p r ov id es ex pl an at io ns of t he err o r mes sa ge s f or
the Novell NetWare or IntraN etWare server ODI dr iver, and
suggested actions to resolve each problem.
20 Netfini ty 3500 -M2 0 – Type 8657 Mod els 21Y, 22Y, 31Y, 32Y,
Table 2. Novell NetWare or IntraNetWare ODI driver
messages for the Ethernet controller
PCNTNWNW-026
PCNTNWNW-054
PCNTNWNW-058
PCNTNWNW-066
The MSM is unable to parse a required
custom keyword.
Explanation: The us er entered an
incorrect parameter keyword.
Action: Reload the driver using the
corre ct keyword.
The adapter did not respond to the
initialization command.
Explanation: The adapter did not
respond when the d river tried to initialize
it.
Action: Verify that the Ethernet controller
is enabled. If the Ethernet controller is
enabled, go to “Starting the diagnostic
programs” on page 11 to r un the
diagnostic programs.
The adapter did not respond to the
initialization command.
Explanation: The interrupt request (IRQ)
setting might not be valid or the EEPROM
information might be incorrect.
Action: Make sure the IRQ settings are
correct in the Configuration/Setup Utility
program. for information on setting the
interrupt requests. If the IRQ settings are
correct, go to “Starting the diagnostic
programs” on page 11 to r un the
diagnostic programs.
The cable might be disconnected from
the adapter.
PCNTNWNW-071
Explanation: The cable might be
disconnected from the server Ethernet
port.
Action: V erify that a cable is connected
to the Ethernet port.
The matching virtual adapter could not
be found.
Explanation: You tried to load another
instance of the driver with a different I/O
address. This new adapter could not be
found.
Action: V erify that you installed an IBM
Netfinity 10/100 Fault Tolerant Adapter
and make sure that the adapter is seated
correctly. If the adapter is seated
correctly, go to “Starting the diagnostic
programs” on page 11 to r un the
diagnostic programs.
Diagnostics 21
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