Husqvarna VIKING VIP SYSTEME 5 User Manual

FAQ Lists for Husqvarna Viking VIP, System 5 &

Previous Software

The Web Site

Listed versions: Not Applicable

Demos and Documentation

L02

I get an error message when I try to open documents in Acrobat Reader,

either from CD or when I download from this web site.

Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear because you are trying to use an old version of Acrobat Reader. Make sure you are using the latest version of Acrobat (version 4 or above).

If you have ReSize Plus, 3DConvert & Sort, or Cross Stitcher then you can install the current version from there, simply insert the CD and select the option from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site [http://www.adobe.com] where you can download the latest copy and also check for any conflicting software you may have on your machine.

L13 Why can't I get the Online Demos to work?

The overwhelming response to our Online Demos is the cause of most of the problems occurred whilst trying to view our Online Demos. Do try again at another time. You could also try using a different browser. Macromedia Shockwave Player version 8 or higher must be downloaded and installed for the demos to work.

If you think your problem is associated with Macromedia Shockwave then visit the Shockwave Player Support Center [http://www.macromedia.com/support/shockwave/ ] to view their technical help.

The demos are quite large; they may not work on computers with only 32MB RAM or less. The demos are also quite processor intensive and will appear slow on any machine running at less than 300MHz.

L28 Whenever I try to run one of the Online Demos I get the message "Your

screen size is set to 800 x 600. To view the demos properly you should have a screen resolution of at least 1024 x 768"

If you have your screen resolution of 800 x 600 pixels or less then the Online Demos will not have the space to be viewed and thus will not open up onto your display. Use the following steps to increase your screen resolution; you will also need to ensure that your color palette is set to High Color (16-bit) or greater:

1. First close any programs you are using.

2. Right-click the mouse on the desktop and a pop-up menu will appear.

3. Left-click on Properties and the Display Properties dialog box will appear.

4. Click the Settings tab.

5. Change the Desktop area to 1024 x 768 or greater.

6. Use the drop-down arrow in the box titled Color Palette to select High Color (16-bit) or greater.

7. Click Apply. The screen will be adjusted, then another message will appear asking if you wish to keep these settings. Click OK to continue (let the computer restart if required).

If you are unable to alter your display, consult your computer retailer.

Downloading Files

A35

Error "This setup does not contain the Windows Installer engine

(instmsia.exe) to run this installation".

In order to reduce the size of the download, we do not include the Windows Installer engine in the updates. This is normally placed on the system when the original VIP program is installed. In some circumstances, the enigine is not installed. Download [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#win dows] and run the Install Shield engine and then re-install.

L05 Is there a way to copy large files downloaded from the site onto floppy

disks?

Most Zip programs (such as PkZip and WinZip [http://www.winzip.com/]) will zip a large file to several disks. So if you wish to store a large downloaded file onto floppy, then open this file into one of these programs. Get several blank floppy disks ready. Choose to create a ZIP file onto your A: drive and insert the first disk. The program will automatically split up your large file onto these individual disks. Now you can store them as a backup, or unzip this file onto another computer.

L16 I have downloaded a ZIP file. What do I do with it?

ZIP files contain files that have been compressed in size for faster download. ZIP files require a program such as WinZip [http://www.winzip.com/] to extract the file(s) onto your computer. If you have WinZip installed then take the following steps: (otherwise consult the guide for your unzipping program)

1. Download and save the ZIP file into a temporary location on your hard drive.

2. Either open WinZip, click "Open" and find the file you downloaded; or double-click on the file in Windows® Explorer.

3. The contents of the file are displayed. Click "Extract".

4. Select the folder you wish the files to unzip to in the "Extract to" box, such as "C:\VipEmbroidery\MyDesigns".

5. Click "Extract" and the files will be placed in your folder.

6. Close WinZip.

Miscellaneous

L15

When I try to print a page on your web site I get the error message "There

are no pages to print"

There is a bug in Netscape Navigator versions 4.5 and previous which prevents some pages with complex programming from printing.

Dongle and Hardware

Listed versions: Miscellaneous; VIP USB Dongle; VIP Parallel Dongle; System 5 and Previous Dongle; dCard Reader/Writer Unit; Reader/Writer Unit

Dongle

A36

Error “No dongle attached. Cannot open program" after my computer goes

into “hibernate” mode

At present, this is only a known issue with the Dell 8100. This happens because the power to the USB dongle is dropped when the computer

hibernates, causing the dongle to stop functioning correctly until the computer fully reboots. On computers which have a parallel port, this can be solved as follows:

1. Restart the computer.

2. When the computer restarts, enter the BIOS.

3. Find the settings for the parallel port (LPT1) and change it to Bi Directional.

4. Save the BIOS settings and exit.

This should prevent the loss of power to the dongle during hibernation, even though the dongle is on a USB port rather than the parallel port.

A37 My computer crashed on startup with a “blue screen” when the dongle is

attached

This is caused by a conflict between the dongle driver supplied with your VIP software and any game port drivers you may have on your computer. This can be resolved by obtaining the latest dongle driver Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle] AND the latest game port driver. You will need to consult the game port manufacturer’s web site for the latest game port driver. For instance, if the game port is integrated in the motherboard, go to the web site relating to the motherboard and check for driver updates. Alternatively, you can temporarily disable the game port to allow the dongle to function correctly.

F66 After attempting to start VIP Digitizing with no dongle attached I have lost

some of my Preferences

If you attempt to start VIP Digitizing with no dongle attached then you will get the error “No dongle attached. Cannot open program". When this happens, the VIPDigitizing.ini file in your windows folder (usually C:\Windows) is re-created with settings that are not the same as the installation defaults. Download VIPDigitizing.ini [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_pro_vipdig.ht m] from the Husqvarna Viking Software web site and save it in the Windows folder.

Drivers

S19

Why does my USB Reader/Writer or dCard Reader/Writer require the

drivers reinstalling every time I restart my computer?

This is only known to occur on some computers that use the SIS7001 USB Host Controller. This does not occur with all computers using the SIS7001 USB Host Controller. This can affect other USB devices in a computer where this is happening.

This happens because the drivers for the device are ‘lost’ when the computer is restarted. The affected USB devices will start working again if you reinstall the drivers in the Device Manager, accessed via the System icon in the Control Panel. This step would be necessary each time the drivers are 'lost', so it is possible that this would be required each time the computer is restarted.

Alternatively, obtain and install a PCI USB add-in card that does not use the SIS7001 USB Host Controller chip set.

Error Messages

D01

Error message "Reader/Writer not found"

For all Reader/Writers, check the following:

• The Reader/Writer Unit is connected correctly to the computer. Ensure the connection is not loose.

• You are using the power supply that was provided with your Reader/Writer Unit.

• The power supply is switched on and connected to the Reader/Writer Unit.

If you have a parallel Reader/Writer, also check the following:

• The switch on the Reader/Writer Unit is set to 'Card', not 'Dongle' or 'Printer'.

• If you are using an external Zip Drive, see FAQ #A13 for special instructions.

• If you have a dongle in your LPT and your Reader/Writer Unit plugged into that, then

remove it and place into the Dongle port of the Reader/Writer Unit.

• If you have other items plugged into your LPT port then remove them and try again. If this works then your other hardware can be at fault, or it may be your cable is passing a weak signal.

• Try running your computer in Safe Mode. If this works then it is likely to be another device's driver is accessing your printer port and preventing the Reader/Writer from working. See FAQ #A10 for more information.

Please note that if problems persist then we recommend the use of a bi-directional switch box, or installing a second LPT port on your computer. For users of a Hewlett Packard 660 (or above) or a Lexmark Winwriter series printer, we highly recommend installing a second printer port.

D02 Error message "No card inserted"?

You have no card inserted in the Reader/Writer, or it is not inserted correctly.

D03 Error message "Cannot write to card"

This message appears if a read-only design card (from the Embroidery Library) is inserted in the Reader/ Writer; replace with a programmable card. It may also appear if the programmable card is defective or if a card is pulled out of the Reader/Writer during the writing process.

D04 Error message "Cannot erase the card"

The card is not erasable. Can appear if a card is pulled out of the Reader/Writer during the erasing process.

D05 Error message "No LPT port available"

The software may be corrupt; try uninstalling and reinstalling your Husqvarna Embroidery Customizing System. This message may also appear if another device driver is accessing the printer port. See FAQ #A10 on general difficulties with hardware and software for more information.

Please note that if problems persist then we recommend the use of a bi-directional switch box, or installing a second LPT port on your computer. For users of a Hewlett Packard 660 (or above) or a Lexmark Winwriter series printer, we highly recommend installing a second printer port.

This error message is only applicable to the parallel Reader/Writer.

F66 After attempting to start VIP Digitizing with no dongle attached I have lost

some of my Preferences

If you attempt to start VIP Digitizing with no dongle attached then you will get the error “No dongle attached. Cannot open program". When this happens, the VIPDigitizing.ini file in your windows folder (usually C:\Windows) is re-created with settings that are not the same as the installation defaults. Download VIPDigitizing.ini [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_pro_vipdig.ht m] from the Husqvarna Viking Software web site and save it in the Windows folder.

General

A10

General difficulties with hardware and software

If you are suffering from some odd difficulties with your embroidery system, it is always a good idea to shut down your computer, and restart it. If this doesn't fix the problem then you can try to determine the cause of the problem by rebooting the computer in safe mode. If it is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyse the cause and reconfigure your computer if necessary.

To reboot your computer in Safe Mode:

1. Close down windows and restart your computer.

2. As the computer reboots and goes through the system check, hold down the F8 key.

3. At the end of the system check, a menu will be displayed.

4. Choose 'Safe Mode' by entering the option number.

Windows will now restart in Safe Mode. No device drivers, such as graphics or printers will be loaded, allowing you to test your system.

A11 How do I set up my parallel Reader/Writer Unit and parallel Dongle?

To set up a parallel Reader/Writer Unit and a parallel Dongle, do the following:

1. Place one end of the cable into the connection marked 'COMPUTER' of the Reader/Writer.

2. Plug the opposite end of the cable into the printer port of the computer, marked 'LPT1', 'LPT2' or 'Printer'.

3. Plug the AC Power Supply into the socket on the side of the Reader/Writer and into the power source. Note: only use the power supply that comes with your Reader/Writer kit.

4. Plug the Dongle (with the Code Key securely in place if it is not a VIP System dongle) into the connection marked 'DONGLE' on the Reader/Writer.

5. To read or write an embroidery card, flip the silver switch on the front of the Reader/Writer to the right (towards the card slot). For all other functions, flip the silver switch to the left.

A13 Are there special instructions for installing my external Zip drive?

This only applies if you have a parallel Reader/Writer and want to use an external Zip drive that connects to a parallel printer port (LPT).

A parallel Zip drive should always be connected directly to the computer's printer port and the switch box connected to the zip drive's out connector. The Zip drive's cable must be kept as short as possible or you will get data corruption. Also the length of the cable from the Zip drive to the switch box and from the switch box to the Reader/Writer must be as short as possible. Ideally the total length of the cable from the back of the computer to the Reader/Writer should not exceed 2 meters.

A14 What could cause the "No dongle attached" error message?

Check the code key is securely snapped into the dongle and that the dongle is plugged into the parallel port marked LPT1, LPT2 or PRINTER of the computer, or the output port marked DONGLE or PRINTER on the Reader/Writer.

Dongle Code-Key hole close-up

Some dongles (security devices) have a manufacturing fault which causes a dongle not found error. Remove the code key (the circular device that looks like a battery) and check the metal is broken in the two places displayed below. Check both sides of the dongle, and if all is clear replace the code key and try again. If you are using a switch box check that the switch is in the correct position. Ensure the dip switches on the Reader/Writer are in the correct position. If you are using a zip drive check the set-up is as described above. If you have manually installed the program check that you have copied the "Vsauthd.vxd" file to the Windows\System directory.

If you still have a problem proceed as follows:

1. Place the dongle directly on the Printer port. If it is now OK, suspect a damaged or poor quality printer cable lead - replace it with Husqvarna approved cable.

2. Check the version number of your software. Digitizing version 4.11 (or above) has improvements in the Dongle code to work with different types of printer ports. If you do not own version 4.11 or higher then contact your dealer for a free upgrade.

A15 I now have two dongles and two code keys, how do I set these up?

Remove the code key from your oldest dongle and place it in the opposite side of your new dongle. If the black spacer is in the space then remove it with a screwdriver or coin. Use this new dongle as you had used your old one.

A16 I am not using a Reader/Writer, where do I place my Dongle?

Place the Dongle directly into the printer port of the computer, marked 'LPT1', 'LPT2' or 'Printer'. You can plug the printer directly into this.

A21 How do I know which code key is required for which program?

Code keys are distinguished by the number, or maker, on it. This will either be a red dot or a number from 0 to 3. Determine the software that requires this code key using the following table:

Code key No. 0 or red dot

• Husqvarna Viking Digitizing (95 and System 5)

Code key No. 1

• Husqvarna Viking Professional Embroidery (v.2.1 and System 5)

Code key No. 2

• Husqvarna Viking Digitizing Pro (v.2.1)

Code key No. 3

• Husqvarna Viking Customizing System 5

If the marker is missing then use the Diagnostics program to determine the code key type:

1. Insert your System 5 Installation CD.

2. Immediately hold down the shift key to prevent the automatic install window appearing. If it appear, press Cancel.

3. Use Explorer to find the Technical folder on the root of the CD.

4. Open the Dongle folder.

5. Double click on the Dongle_Diag.exe program to run it.

6. Click on the Test button and your code key version will be displayed.

7. For more information click the Help button.

A24 General USB Problems

Some USB ports do not have enough power to drive the dongle. By using a USB hub, which uses a power supply, this can be overcome.

Some later Windows 95 computers have USB ports fitted to the Motherboard but are not available for use. You will need to upgrade to a later version of Windows.

A25 The dongle is not recognised on the Dell Dimension 1.4ghz computer

The default printer setting for this computer (ECP 378h DMA channel OFF) is not compatible with the dongle. This setting has to be changed in the BIOS. Upon booting up the computer enter the BIOS by pressing F2 on your keyboard, locate the settings and change it to either:

• Mode AT I/O 378h

• PS/2 I/O 378h

A26 The program will not start and the message "No dongle attached. Cannot

open program" is displayed.

This message will appear when trying to open your VIP software if the program cannot 'see' the dongle (data protection device).

If you are using a Parallel port dongle (Cream): Make sure that the dongle is connected to the computer. Disconnect any devices such as

printers that may be attached and try again. If you are using a USB port dongle (Purple):

USB System Properties

Make sure that the dongle is connected to the computer. Check that the software driver has been installed correctly. This can be done as follows:

1. Right click on My Computer on the Desktop.

2. Select Properties.

3. Select the Device Manager tab.

4. Click on the plus sign next to the Universal Serial Bus controllers.

5. The display should look similar to the picture to the right, with the Rainbow USB SuperPro device listed.

If the device is listed, but has a yellow exclamation mark next to it, the device has not been correctly installed. In this case right click on the Rainbow USB SuperPro, and then select Delete, the driver has now been removed. The driver can now be reinstalled. On the Customizing Plus, Digitizing Plus or Professional Plus installation CD, run the following program \Technical\Dongle\setup2\Setup.exe.

If this does not cure the problem, then you may require the latest version of the Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle].

Other USB problems: If you still have a problem then plug the dongle directly into into your computer's USB port. If

it is now OK, then the problem may be a damaged or poor quality device or cable. Some USB ports do not have enough power to drive the dongle. By using a USB hub which

uses a power supply this can be overcome. Some later windows 95 computers have USB ports fitted to the Motherboard but are not available for use.

The computer BIOS may not be configured to allow support of Legacy USB devices. Check that Legacy USB Support is set to 'Enabled' within the BIOS.

General dongle problems: For more information use the FAQ Search Wizard for your dongle type.

A29 What could cause the "No d-Card Reader/Writer unit is connected" error

message?

Check that the d-Card Reader/Writer is securely plugged into the USB port of the computer or hub. Check the cable is plugged in as shown in the Getting Started User’s Guide.

If you still have a problem then plug the d-Card Reader/Writer directly into into your computer's USB port. If it is now OK, then the problem may be a damaged or poor quality device or cable

If you have a problem installing a USB d-Card Reader/Writer ensure that your BIOS is configured to allow support of Legacy USB devices.

A30 What could cause the "No dongle attached" error message?

• Make sure that the dongle is connected to the computer, disconnect any devices such as printers that may be attached.

• Check that the dongle is plugged into the parallel port marked LPT1, LPT2 or PRINTER of the computer, or the output port marked DONGLE or PRINTER on the Reader/Writer.

• If you are using a switch box check that the switch is in the correct position.

• Ensure the dip switches on the Reader/Writer are in the correct position.

• If you are using a zip drive check the set-up is as described in FAQ #A13.

If you still have a problem then place the dongle directly on the Printer port. If you suspect a damaged or poor quality printer cable lead - replace it with a Husqvarna Viking approved cable.

A33 An error message "The software you are installing for this hardware:

Universal Serial Bus controllers, has not passed Windows Logo testing" appears when installing the software.

Because this software was released before Windows XP, it was not possible to have the driver passed by Microsoft for the Windows XP operating system. The driver, however, is compatible; select "Continue Anyway".

A34 The Dongle is not recognized under Windows XP

If you are running Windows XP with Customizing version 6.1, you will need to download the latest version of the Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle].

M08 What hardware do I need for my machine?

To be able to send designs to your machine you will need: Rose #1+ / Orchidea

• Reader/Writer unit for USB port (part number 412 7219-01)

• or Reader/Writer unit for parallel port (part number 412 6007-02 *)

Designer II

• d-Card Reader/Writer unit (part number 412 6278-01)

Designer I

• 3.5" floppy disk drive for your computer

* This part number is for the US only. For other countries please contact your local dealer Husqvarna Viking Dealer Locator [http://www.sew.husqvarna.se/dealers.htm].

Reading from a Card

D16

My Reader/Writer is not working and I have Nero CD creation software

Certain versions of the Ahead Nero CD creation software conflict with the Reader/Writer and prevent it from working. This can be resolved with a free upgrade to the latest version of Nero, which you can obtain from the Ahead Software Download [http://www.ahead.de/en/download.htm] page.

Setting up the Reader/Writer Unit