Husqvarna VIKING VIP SYSTEME 5 User Manual

FAQ Lists for Husqvarna Viking VIP, System 5 & Previous Software

Contents
The Web Site....................................................................................................................	7
Demos and Documentation...........................................................................................	7
Downloading Files.........................................................................................................	8
Miscellaneous ...............................................................................................................	8
Dongle and Hardware .....................................................................................................	8
Dongle...........................................................................................................................	9
Drivers...........................................................................................................................	9
Error Messages...........................................................................................................	10
General .......................................................................................................................	11
Reading from a Card...................................................................................................	16
Setting up the Reader/Writer Unit ...............................................................................	16
Writing to a Card .........................................................................................................	17
Customizing...................................................................................................................	17
ColorSorting ................................................................................................................	17
Combining and Saving Designs ..................................................................................	18
Connecting to Machines..............................................................................................	19
Creating and Editing Designs......................................................................................	20
Dongle.........................................................................................................................	22
Error Messages...........................................................................................................	24
Fonts ...........................................................................................................................	31
Icons and Toolbars......................................................................................................	31
Installation and CD......................................................................................................	33
Lettering ......................................................................................................................	38
Miscellaneous .............................................................................................................	41
Opening and Browsing Designs..................................................................................	48
Printing ........................................................................................................................	51
Product Information.....................................................................................................	53
Quick 3DStitch View....................................................................................................	54
Saving Designs ...........................................................................................................	57
Screen Appearance ....................................................................................................	57
Stitch Files...................................................................................................................	58
Stitching Out................................................................................................................	58
Writing to a Card .........................................................................................................	59
Disk Manager.................................................................................................................	59
Designer I Disks ..........................................................................................................	59
Dongle.........................................................................................................................	61
Error Messages...........................................................................................................	62
Icons and Toolbars......................................................................................................	67
Installation and CD......................................................................................................	68

Miscellaneous .............................................................................................................	71
Opening and Browsing Designs..................................................................................	75
Printing ........................................................................................................................	76
Product Information.....................................................................................................	76
Quick 3DStitch View....................................................................................................	77
Reading from a Disk....................................................................................................	80
Saving Designs ...........................................................................................................	80
Screen Appearance ....................................................................................................	81
Stitch Files...................................................................................................................	82
Using Designs on the Machine ...................................................................................	82
Writing to a Disk ..........................................................................................................	83
d-Card Reader/Writer....................................................................................................	84
Dongle.........................................................................................................................	84
Error Messages...........................................................................................................	85
Icons and Toolbars......................................................................................................	89
Installation and CD......................................................................................................	90
Miscellaneous .............................................................................................................	91
Opening and Browsing Designs..................................................................................	95
Printing ........................................................................................................................	96
Product Information.....................................................................................................	96
Quick 3DStitch View....................................................................................................	97
Reading from a Card...................................................................................................	99
Saving Designs .........................................................................................................	100
Screen Appearance ..................................................................................................	100
Setting up the Reader/Writer Unit .............................................................................	101
Stitch Files.................................................................................................................	102
Using Designs on the Machine .................................................................................	102
Writing to a Card .......................................................................................................	102
Reader/Writer...............................................................................................................	103
Dongle.......................................................................................................................	103
Error Messages.........................................................................................................	105
Icons and Toolbars....................................................................................................	108
Installation and CD....................................................................................................	110
Miscellaneous ...........................................................................................................	112
Opening and Browsing Designs................................................................................	117
Printing ......................................................................................................................	118
Product Information...................................................................................................	119
Quick 3DStitch View..................................................................................................	120
Reading from a Card.................................................................................................	123
Saving Designs .........................................................................................................	124
Screen Appearance ..................................................................................................	124
Setting up the Reader/Writer Unit .............................................................................	125
Stitch Files.................................................................................................................	127
Writing to a Card .......................................................................................................	127
Digitizing......................................................................................................................	129
3D Create Stitches ....................................................................................................	130
Background Image ....................................................................................................	132
Creating and Editing Designs....................................................................................	136
Creating Stitches.......................................................................................................	139

Dongle.......................................................................................................................	141
Error Messages.........................................................................................................	143
Icons and Toolbars....................................................................................................	151
Installation and CD....................................................................................................	153
Miscellaneous ...........................................................................................................	158
Opening and Acquiring Images.................................................................................	162
Opening and Browsing Designs................................................................................	165
Opening Designs.......................................................................................................	166
Preparing and Editing Images...................................................................................	168
Product Information...................................................................................................	170
Quick 3DStitch View..................................................................................................	171
QuickStitch and FreeHand Borders ..........................................................................	173
QuickStitch and FreeHand Fill Areas ........................................................................	174
QuickTrace................................................................................................................	179
Saving Designs .........................................................................................................	179
Screen Appearance ..................................................................................................	180
Stitch Files.................................................................................................................	182
Stitching Out..............................................................................................................	182
Stitch Editor.................................................................................................................	183
Dongle.......................................................................................................................	183
Editing Designs .........................................................................................................	185
Error Messages.........................................................................................................	186
Icons and Toolbars....................................................................................................	190
Installation and CD....................................................................................................	191
Miscellaneous ...........................................................................................................	194
Opening and Browsing Designs................................................................................	199
Printing ......................................................................................................................	200
Product Information...................................................................................................	200
Quick 3DStitch View..................................................................................................	201
Saving Designs .........................................................................................................	204
Screen Appearance ..................................................................................................	204
Splitting Designs .......................................................................................................	206
Stitch Files.................................................................................................................	206
Design Splitter.............................................................................................................	206
Dongle.......................................................................................................................	206
Error Messages.........................................................................................................	208
Icons and Toolbars....................................................................................................	210
Installation and CD....................................................................................................	211
Miscellaneous ...........................................................................................................	213
Opening and Browsing Designs................................................................................	216
Product Information...................................................................................................	217
Quick 3DStitch View..................................................................................................	218
Saving Designs .........................................................................................................	219
Screen Appearance ..................................................................................................	220
Splitting Designs .......................................................................................................	220
Stitch Files.................................................................................................................	220
Color PictureStitch......................................................................................................	221
Creating Stitches.......................................................................................................	221
Dongle.......................................................................................................................	221

Error Messages.........................................................................................................	223
Icons and Toolbars....................................................................................................	225
Installation and CD....................................................................................................	226
Miscellaneous ...........................................................................................................	230
Opening and Acquiring Images.................................................................................	236
Preparing and Editing Images...................................................................................	237
Product Information...................................................................................................	239
Quick 3DStitch View..................................................................................................	240
Saving Designs .........................................................................................................	241
Screen Appearance ..................................................................................................	241
Stitch Files.................................................................................................................	242
Stitching Out..............................................................................................................	242
PictureStitch Pro.........................................................................................................	243
Dongle.......................................................................................................................	243
Error Messages.........................................................................................................	244
Quick 3DStitch View..................................................................................................	244
Stitching Out..............................................................................................................	244
ReSize Plus..................................................................................................................	245
3D Create Stitches ....................................................................................................	245
Creating Stitches.......................................................................................................	247
Design Appearance...................................................................................................	250
Dongle.......................................................................................................................	252
Editing Designs .........................................................................................................	253
Error Messages.........................................................................................................	254
Icons and Toolbars....................................................................................................	257
Installation and CD....................................................................................................	258
Miscellaneous ...........................................................................................................	262
Opening and Browsing Designs................................................................................	268
Product Information...................................................................................................	270
Quick 3DStitch View..................................................................................................	271
Saving Designs .........................................................................................................	274
Screen Appearance ..................................................................................................	275
Stitch Files.................................................................................................................	276
Stitching Out..............................................................................................................	276
3DView & Convert .......................................................................................................	276
Background Image ....................................................................................................	277
Design Appearance...................................................................................................	277
Error Messages.........................................................................................................	278
Icons and Toolbars....................................................................................................	280
Installation and CD....................................................................................................	280
Miscellaneous ...........................................................................................................	281
Opening and Browsing Designs................................................................................	283
Printing ......................................................................................................................	283
Quick 3DStitch View..................................................................................................	284
Stitching Out..............................................................................................................	284
ColorSort......................................................................................................................	284
Error Messages.........................................................................................................	284
Icons and Toolbars....................................................................................................	285
Installation and CD....................................................................................................	285

Miscellaneous ...........................................................................................................	286
Opening and Browsing Designs................................................................................	287
Quick 3DStitch View..................................................................................................	287
Stitching Out..............................................................................................................	289
3DStitch Pro.................................................................................................................	289
Background Image ....................................................................................................	289
Design Appearance...................................................................................................	290
Error Messages.........................................................................................................	291
Icons and Toolbars....................................................................................................	292
Installation and CD....................................................................................................	293
Miscellaneous ...........................................................................................................	295
Opening and Browsing Designs................................................................................	297
Printing ......................................................................................................................	297
Quick 3DStitch View..................................................................................................	298
Cross Stitch.................................................................................................................	298
Creating and Editing Designs....................................................................................	298
Creating Stitches.......................................................................................................	299
Design Appearance...................................................................................................	299
Error Messages.........................................................................................................	299
Icons and Toolbars....................................................................................................	299
Installation and CD....................................................................................................	299
Miscellaneous ...........................................................................................................	301
Opening Designs.......................................................................................................	303
Printing ......................................................................................................................	303
Product Information...................................................................................................	303
Screen Appearance ..................................................................................................	304
Stitch Files.................................................................................................................	304
Stitching Out..............................................................................................................	304
Format Conversion Pro ..............................................................................................	305
Installation and CD....................................................................................................	305
Quick 3DStitch View..................................................................................................	305
Pro System ..................................................................................................................	306
Dongle.......................................................................................................................	306
Error Messages.........................................................................................................	307
Icons and Toolbars....................................................................................................	310
Installation and CD....................................................................................................	310
Miscellaneous ...........................................................................................................	315
Product Information...................................................................................................	319
Quick 3DStitch View..................................................................................................	320
Saving Designs .........................................................................................................	322
Stitch Files.................................................................................................................	323
Embroidery Shop ........................................................................................................	323
Installation and CD....................................................................................................	323
Miscellaneous ...........................................................................................................	324
Plus Borders & Fonts .................................................................................................	324
Installation and CD....................................................................................................	324
Miscellaneous..............................................................................................................	325

Demos and Documentation.......................................................................................	325
Installation and CD....................................................................................................	325
Product Information...................................................................................................	326
Quick 3DStitch View..................................................................................................	328
Stitch Files.................................................................................................................	329
QuickFont ....................................................................................................................	330
Dongle.......................................................................................................................	331
Error Messages.........................................................................................................	332
Font Disks .................................................................................................................	333
Fonts .........................................................................................................................	334
Installation and CD....................................................................................................	335
Miscellaneous ...........................................................................................................	336
Quick 3DStitch View..................................................................................................	336
Saving Designs .........................................................................................................	336
Screen Appearance ..................................................................................................	336
Stitch Files.................................................................................................................	337
3D Organizer................................................................................................................	337
Browsing Files...........................................................................................................	337
Converting Files ........................................................................................................	339
Desktop Background.................................................................................................	340
Dongle.......................................................................................................................	340
Editing .......................................................................................................................	341
Error Messages.........................................................................................................	341
HTML Wizard ............................................................................................................	345
Installation and CD....................................................................................................	346
Managing Files..........................................................................................................	348
Miscellaneous ...........................................................................................................	348
Printing ......................................................................................................................	350
Screen Appearance ..................................................................................................	350
Searching ..................................................................................................................	351
Tutorials ....................................................................................................................	352

The Web Site

Listed versions: Not Applicable

Demos and Documentation

L02 I get an error message when I try to open documents in Acrobat Reader, either from CD or when I download from this web site.

Errors such as 'Unable to open document' or 'Could not find ColorSpace named Cs8' appear because you are trying to use an old version of Acrobat Reader. Make sure you are using the latest version of Acrobat (version 4 or above).

If you have ReSize Plus, 3DConvert & Sort, or Cross Stitcher then you can install the current version from there, simply insert the CD and select the option from the menu that appears. Alternatively go to the Acrobat Page at Adobe's web site [http://www.adobe.com] where you can download the latest copy and also check for any conflicting software you may have on your machine.

L13 Why can't I get the Online Demos to work?

The overwhelming response to our Online Demos is the cause of most of the problems occurred whilst trying to view our Online Demos. Do try again at another time. You could also try using a different browser. Macromedia Shockwave Player version 8 or higher must be downloaded and installed for the demos to work.

If you think your problem is associated with Macromedia Shockwave then visit the Shockwave Player Support Center [http://www.macromedia.com/support/shockwave/ ] to view their technical help.

The demos are quite large; they may not work on computers with only 32MB RAM or less. The demos are also quite processor intensive and will appear slow on any machine running at less than 300MHz.

L28 Whenever I try to run one of the Online Demos I get the message "Your screen size is set to 800 x 600. To view the demos properly you should have a screen resolution of at least 1024 x 768"

If you have your screen resolution of 800 x 600 pixels or less then the Online Demos will not have the space to be viewed and thus will not open up onto your display. Use the following steps to increase your screen resolution; you will also need to ensure that your color palette is set to High Color (16-bit) or greater:

1.First close any programs you are using.

2.Right-click the mouse on the desktop and a pop-up menu will appear.

3.Left-click on Properties and the Display Properties dialog box will appear.

4.Click the Settings tab.

5.Change the Desktop area to 1024 x 768 or greater.

6.Use the drop-down arrow in the box titled Color Palette to select High Color (16-bit) or greater.

7.Click Apply. The screen will be adjusted, then another message will appear asking if you wish to keep these settings. Click OK to continue (let the computer restart if required).

If you are unable to alter your display, consult your computer retailer.

Downloading Files

A35 Error "This setup does not contain the Windows Installer engine (instmsia.exe) to run this installation".

In order to reduce the size of the download, we do not include the Windows Installer engine in the updates. This is normally placed on the system when the original VIP program is installed. In some circumstances, the enigine is not installed. Download [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#win dows] and run the Install Shield engine and then re-install.

L05 Is there a way to copy large files downloaded from the site onto floppy disks?

Most Zip programs (such as PkZip and WinZip [http://www.winzip.com/]) will zip a large file to several disks. So if you wish to store a large downloaded file onto floppy, then open this file into one of these programs. Get several blank floppy disks ready. Choose to create a ZIP file onto your A: drive and insert the first disk. The program will automatically split up your large file onto these individual disks. Now you can store them as a backup, or unzip this file onto another computer.

L16 I have downloaded a ZIP file. What do I do with it?

ZIP files contain files that have been compressed in size for faster download. ZIP files require a program such as WinZip [http://www.winzip.com/] to extract the file(s) onto your computer. If you have WinZip installed then take the following steps: (otherwise consult the guide for your unzipping program)

1.Download and save the ZIP file into a temporary location on your hard drive.

2.Either open WinZip, click "Open" and find the file you downloaded; or double-click on the file in Windows® Explorer.

3.The contents of the file are displayed. Click "Extract".

4.Select the folder you wish the files to unzip to in the "Extract to" box, such as "C:\VipEmbroidery\MyDesigns".

5.Click "Extract" and the files will be placed in your folder.

6.Close WinZip.

Miscellaneous

L15 When I try to print a page on your web site I get the error message "There are no pages to print"

There is a bug in Netscape Navigator versions 4.5 and previous which prevents some pages with complex programming from printing.

Dongle and Hardware

Listed versions: Miscellaneous; VIP USB Dongle; VIP Parallel Dongle; System 5 and Previous Dongle; d- Card Reader/Writer Unit; Reader/Writer Unit

Dongle

A36 Error “No dongle attached. Cannot open program" after my computer goes into “hibernate” mode

At present, this is only a known issue with the Dell 8100.

This happens because the power to the USB dongle is dropped when the computer hibernates, causing the dongle to stop functioning correctly until the computer fully reboots.

On computers which have a parallel port, this can be solved as follows:

1.Restart the computer.

2.When the computer restarts, enter the BIOS.

3.Find the settings for the parallel port (LPT1) and change it to Bi Directional.

4.Save the BIOS settings and exit.

This should prevent the loss of power to the dongle during hibernation, even though the dongle is on a USB port rather than the parallel port.

A37 My computer crashed on startup with a “blue screen” when the dongle is attached

This is caused by a conflict between the dongle driver supplied with your VIP software and any game port drivers you may have on your computer. This can be resolved by obtaining the latest dongle driver Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle] AND the latest game port driver. You will need to consult the game port manufacturer’s web site for the latest game port driver. For instance, if the game port is integrated in the motherboard, go to the web site relating to the motherboard and check for driver updates. Alternatively, you can temporarily disable the game port to allow the dongle to function correctly.

F66 After attempting to start VIP Digitizing with no dongle attached I have lost some of my Preferences

If you attempt to start VIP Digitizing with no dongle attached then you will get the error “No dongle attached. Cannot open program". When this happens, the VIPDigitizing.ini file in your windows folder (usually C:\Windows) is re-created with settings that are not the same as the installation defaults. Download VIPDigitizing.ini [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_pro_vipdig.ht m] from the Husqvarna Viking Software web site and save it in the Windows folder.

Drivers

S19 Why does my USB Reader/Writer or dCard Reader/Writer require the drivers reinstalling every time I restart my computer?

This is only known to occur on some computers that use the SIS7001 USB Host Controller. This does not occur with all computers using the SIS7001 USB Host Controller. This can affect other USB devices in a computer where this is happening.

This happens because the drivers for the device are ‘lost’ when the computer is restarted. The affected USB devices will start working again if you reinstall the drivers in the Device Manager, accessed via the System icon in the Control Panel. This step would be necessary each time the drivers are 'lost', so it is possible that this would be required each time the computer is restarted.

Alternatively, obtain and install a PCI USB add-in card that does not use the SIS7001 USB Host Controller chip set.

Error Messages

D01 Error message "Reader/Writer not found"

For all Reader/Writers, check the following:

•The Reader/Writer Unit is connected correctly to the computer. Ensure the connection is not loose.

•You are using the power supply that was provided with your Reader/Writer Unit.

•The power supply is switched on and connected to the Reader/Writer Unit.

If you have a parallel Reader/Writer, also check the following:

•The switch on the Reader/Writer Unit is set to 'Card', not 'Dongle' or 'Printer'.

•If you are using an external Zip Drive, see FAQ #A13 for special instructions.

•If you have a dongle in your LPT and your Reader/Writer Unit plugged into that, then remove it and place into the Dongle port of the Reader/Writer Unit.

•If you have other items plugged into your LPT port then remove them and try again. If this works then your other hardware can be at fault, or it may be your cable is passing a weak signal.

•Try running your computer in Safe Mode. If this works then it is likely to be another device's driver is accessing your printer port and preventing the Reader/Writer from working. See FAQ #A10 for more information.

Please note that if problems persist then we recommend the use of a bi-directional switch box, or installing a second LPT port on your computer. For users of a Hewlett Packard 660 (or above) or a Lexmark Winwriter series printer, we highly recommend installing a second printer port.

D02 Error message "No card inserted"?

You have no card inserted in the Reader/Writer, or it is not inserted correctly.

D03 Error message "Cannot write to card"

This message appears if a read-only design card (from the Embroidery Library) is inserted in the Reader/ Writer; replace with a programmable card. It may also appear if the programmable card is defective or if a card is pulled out of the Reader/Writer during the writing process.

D04 Error message "Cannot erase the card"

The card is not erasable. Can appear if a card is pulled out of the Reader/Writer during the erasing process.

D05 Error message "No LPT port available"

The software may be corrupt; try uninstalling and reinstalling your Husqvarna Embroidery Customizing System. This message may also appear if another device driver is accessing the printer port. See FAQ #A10 on general difficulties with hardware and software for more information.

Please note that if problems persist then we recommend the use of a bi-directional switch box, or installing a second LPT port on your computer. For users of a Hewlett Packard 660 (or above) or a Lexmark Winwriter series printer, we highly recommend installing a second printer port.

This error message is only applicable to the parallel Reader/Writer.

F66 After attempting to start VIP Digitizing with no dongle attached I have lost some of my Preferences

If you attempt to start VIP Digitizing with no dongle attached then you will get the error “No dongle attached. Cannot open program". When this happens, the VIPDigitizing.ini file in your windows folder (usually C:\Windows) is re-created with settings that are not the same as the installation defaults. Download VIPDigitizing.ini [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_pro_vipdig.ht m] from the Husqvarna Viking Software web site and save it in the Windows folder.

General

A10 General difficulties with hardware and software

If you are suffering from some odd difficulties with your embroidery system, it is always a good idea to shut down your computer, and restart it. If this doesn't fix the problem then you can try to determine the cause of the problem by rebooting the computer in safe mode. If it is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyse the cause and reconfigure your computer if necessary.

To reboot your computer in Safe Mode:

1.Close down windows and restart your computer.

2.As the computer reboots and goes through the system check, hold down the F8 key.

3.At the end of the system check, a menu will be displayed.

4.Choose 'Safe Mode' by entering the option number.

Windows will now restart in Safe Mode. No device drivers, such as graphics or printers will be loaded, allowing you to test your system.

A11 How do I set up my parallel Reader/Writer Unit and parallel Dongle?

To set up a parallel Reader/Writer Unit and a parallel Dongle, do the following:

1.Place one end of the cable into the connection marked 'COMPUTER' of the Reader/Writer.

2.Plug the opposite end of the cable into the printer port of the computer, marked 'LPT1', 'LPT2' or 'Printer'.

3.Plug the AC Power Supply into the socket on the side of the Reader/Writer and into the power source. Note: only use the power supply that comes with your Reader/Writer kit.

4.Plug the Dongle (with the Code Key securely in place if it is not a VIP System dongle) into the connection marked 'DONGLE' on the Reader/Writer.

5.To read or write an embroidery card, flip the silver switch on the front of the Reader/Writer to the right (towards the card slot). For all other functions, flip the silver switch to the left.

A13 Are there special instructions for installing my external Zip drive?

This only applies if you have a parallel Reader/Writer and want to use an external Zip drive that connects to a parallel printer port (LPT).

A parallel Zip drive should always be connected directly to the computer's printer port and the switch box connected to the zip drive's out connector. The Zip drive's cable must be kept as short as possible or you will get data corruption. Also the length of the cable from the Zip drive to the switch box and from the switch box to the Reader/Writer must be as short as possible. Ideally the total length of the cable from the back of the computer to the Reader/Writer should not exceed 2 meters.

A14 What could cause the "No dongle attached" error message?

Check the code key is securely snapped into the dongle and that the dongle is plugged into the parallel port marked LPT1, LPT2 or PRINTER of the computer, or the output port marked DONGLE or PRINTER on the Reader/Writer.

Dongle Code-Key hole close-up

Some dongles (security devices) have a manufacturing fault which causes a dongle not found error. Remove the code key (the circular device that looks like a battery) and check the metal is broken in the two places displayed below. Check both sides of the dongle, and if all is clear replace the code key and try again. If you are using a switch box check that the switch is in the correct position. Ensure the dip switches on the Reader/Writer are in the correct position. If you are using a zip drive check the set-up is as described above. If you have manually installed the program check that you have copied the "Vsauthd.vxd" file to the Windows\System directory.

If you still have a problem proceed as follows:

1.Place the dongle directly on the Printer port. If it is now OK, suspect a damaged or poor quality printer cable lead - replace it with Husqvarna approved cable.

2.Check the version number of your software. Digitizing version 4.11 (or above) has improvements in the Dongle code to work with different types of printer ports. If you do not own version 4.11 or higher then contact your dealer for a free upgrade.

A15 I now have two dongles and two code keys, how do I set these up?

Remove the code key from your oldest dongle and place it in the opposite side of your new dongle. If the black spacer is in the space then remove it with a screwdriver or coin. Use this new dongle as you had used your old one.

A16 I am not using a Reader/Writer, where do I place my Dongle?

Place the Dongle directly into the printer port of the computer, marked 'LPT1', 'LPT2' or 'Printer'. You can plug the printer directly into this.

A21 How do I know which code key is required for which program?

Code keys are distinguished by the number, or maker, on it. This will either be a red dot or a number from 0 to 3. Determine the software that requires this code key using the following table:

Code key No. 0 or red dot

•Husqvarna Viking Digitizing (95 and System 5)

Code key No. 1

•Husqvarna Viking Professional Embroidery (v.2.1 and System 5)

Code key No. 2

•Husqvarna Viking Digitizing Pro (v.2.1)

Code key No. 3

•Husqvarna Viking Customizing System 5

If the marker is missing then use the Diagnostics program to determine the code key type:

1.Insert your System 5 Installation CD.

2.Immediately hold down the shift key to prevent the automatic install window appearing. If it appear, press Cancel.

3.Use Explorer to find the Technical folder on the root of the CD.

4.Open the Dongle folder.

5.Double click on the Dongle_Diag.exe program to run it.

6.Click on the Test button and your code key version will be displayed.

7.For more information click the Help button.

A24 General USB Problems

Some USB ports do not have enough power to drive the dongle. By using a USB hub, which uses a power supply, this can be overcome.

Some later Windows 95 computers have USB ports fitted to the Motherboard but are not available for use. You will need to upgrade to a later version of Windows.

A25 The dongle is not recognised on the Dell Dimension 1.4ghz computer

The default printer setting for this computer (ECP 378h DMA channel OFF) is not compatible with the dongle. This setting has to be changed in the BIOS. Upon booting up the computer enter the BIOS by pressing F2 on your keyboard, locate the settings and change it to either:

•Mode AT I/O 378h

•PS/2 I/O 378h

A26 The program will not start and the message "No dongle attached. Cannot open program" is displayed.

This message will appear when trying to open your VIP software if the program cannot 'see' the dongle (data protection device).

If you are using a Parallel port dongle (Cream):

Make sure that the dongle is connected to the computer. Disconnect any devices such as printers that may be attached and try again.

If you are using a USB port dongle (Purple):

USB System Properties

Make sure that the dongle is connected to the computer. Check that the software driver has been installed correctly. This can be done as follows:

1.Right click on My Computer on the Desktop.

2.Select Properties.

3.Select the Device Manager tab.

4.Click on the plus sign next to the Universal Serial Bus controllers.

5.The display should look similar to the picture to the right, with the Rainbow USB SuperPro device listed.

If the device is listed, but has a yellow exclamation mark next to it, the device has not been correctly installed. In this case right click on the Rainbow USB SuperPro, and then select Delete, the driver has now been removed. The driver can now be reinstalled. On the Customizing Plus, Digitizing Plus or Professional Plus installation CD, run the following program \Technical\Dongle\setup2\Setup.exe.

If this does not cure the problem, then you may require the latest version of the Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle].

Other USB problems:

If you still have a problem then plug the dongle directly into into your computer's USB port. If it is now OK, then the problem may be a damaged or poor quality device or cable.

Some USB ports do not have enough power to drive the dongle. By using a USB hub which uses a power supply this can be overcome. Some later windows 95 computers have USB ports fitted to the Motherboard but are not available for use.

The computer BIOS may not be configured to allow support of Legacy USB devices. Check that Legacy USB Support is set to 'Enabled' within the BIOS.

General dongle problems:

For more information use the FAQ Search Wizard for your dongle type.

A29 What could cause the "No d-Card Reader/Writer unit is connected" error message?

Check that the d-Card Reader/Writer is securely plugged into the USB port of the computer or hub. Check the cable is plugged in as shown in the Getting Started User’s Guide.

If you still have a problem then plug the d-Card Reader/Writer directly into into your computer's USB port. If it is now OK, then the problem may be a damaged or poor quality device or cable

If you have a problem installing a USB d-Card Reader/Writer ensure that your BIOS is configured to allow support of Legacy USB devices.

A30 What could cause the "No dongle attached" error message?

•Make sure that the dongle is connected to the computer, disconnect any devices such as printers that may be attached.

•Check that the dongle is plugged into the parallel port marked LPT1, LPT2 or PRINTER of the computer, or the output port marked DONGLE or PRINTER on the Reader/Writer.

•If you are using a switch box check that the switch is in the correct position.

•Ensure the dip switches on the Reader/Writer are in the correct position.

•If you are using a zip drive check the set-up is as described in FAQ #A13.

If you still have a problem then place the dongle directly on the Printer port. If you suspect a damaged or poor quality printer cable lead - replace it with a Husqvarna Viking approved cable.

A33 An error message "The software you are installing for this hardware: Universal Serial Bus controllers, has not passed Windows Logo testing" appears when installing the software.

Because this software was released before Windows XP, it was not possible to have the driver passed by Microsoft for the Windows XP operating system. The driver, however, is compatible; select "Continue Anyway".

A34 The Dongle is not recognized under Windows XP

If you are running Windows XP with Customizing version 6.1, you will need to download the latest version of the Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle].

M08 What hardware do I need for my machine?

To be able to send designs to your machine you will need:

Rose #1+ / Orchidea

•Reader/Writer unit for USB port (part number 412 7219-01)

•or Reader/Writer unit for parallel port (part number 412 6007-02 *)

Designer II

•d-Card Reader/Writer unit (part number 412 6278-01)

Designer I

•3.5" floppy disk drive for your computer

* This part number is for the US only. For other countries please contact your local dealer - Husqvarna Viking Dealer Locator [http://www.sew.husqvarna.se/dealers.htm].

Reading from a Card

D16 My Reader/Writer is not working and I have Nero CD creation software

Certain versions of the Ahead Nero CD creation software conflict with the Reader/Writer and prevent it from working. This can be resolved with a free upgrade to the latest version of Nero, which you can obtain from the Ahead Software Download [http://www.ahead.de/en/download.htm] page.

Setting up the Reader/Writer Unit

A10 General difficulties with hardware and software

If you are suffering from some odd difficulties with your embroidery system, it is always a good idea to shut down your computer, and restart it. If this doesn't fix the problem then you can try to determine the cause of the problem by rebooting the computer in safe mode. If it is then solved, you know that some clash of hardware and/or software such as device drivers is to blame. You can then obtain more help from your computer dealer to analyse the cause and reconfigure your computer if necessary.

To reboot your computer in Safe Mode:

1.Close down windows and restart your computer.

2.As the computer reboots and goes through the system check, hold down the F8 key.

3.At the end of the system check, a menu will be displayed.

4.Choose 'Safe Mode' by entering the option number.

Windows will now restart in Safe Mode. No device drivers, such as graphics or printers will be loaded, allowing you to test your system.

A11 How do I set up my parallel Reader/Writer Unit and parallel Dongle?

To set up a parallel Reader/Writer Unit and a parallel Dongle, do the following:

1.Place one end of the cable into the connection marked 'COMPUTER' of the Reader/Writer.

2.Plug the opposite end of the cable into the printer port of the computer, marked 'LPT1', 'LPT2' or 'Printer'.

3.Plug the AC Power Supply into the socket on the side of the Reader/Writer and into the power source. Note: only use the power supply that comes with your Reader/Writer kit.

4.Plug the Dongle (with the Code Key securely in place if it is not a VIP System dongle) into the connection marked 'DONGLE' on the Reader/Writer.

5.To read or write an embroidery card, flip the silver switch on the front of the Reader/Writer to the right (towards the card slot). For all other functions, flip the silver switch to the left.

A12 How do I connect my printer to the parallel Reader/Writer?

Do not plug a printer into the parallel Reader/Writer, even if is says 'Printer' on it. It does not act as a switch-box and printer signals, which aren't blocked, may travel through and compromise your embroidery cards. Instead you must use one of the following options:

•Disconnect the Reader/Writer cable when printing.

•Connect a switch-box to the computer, and attach both the printer and Reader/Writer to this. Ensure that this switch-box is manual, for parallel connections, is bi-directional and has a cable no more than 6 feet long.

•Install an extra Parallel (LPT) Port into your computer, and use the Reader/Writer on this.

We highly recommend installation of a second printer port if the following printer drivers are installed on your system: Hewlett Packard 660 or above and the Lexmark WinWriter series.

A13 Are there special instructions for installing my external Zip drive?

This only applies if you have a parallel Reader/Writer and want to use an external Zip drive that connects to a parallel printer port (LPT).

A parallel Zip drive should always be connected directly to the computer's printer port and the switch box connected to the zip drive's out connector. The Zip drive's cable must be kept as short as possible or you will get data corruption. Also the length of the cable from the Zip drive to the switch box and from the switch box to the Reader/Writer must be as short as possible. Ideally the total length of the cable from the back of the computer to the Reader/Writer should not exceed 2 meters.

D16 My Reader/Writer is not working and I have Nero CD creation software

Certain versions of the Ahead Nero CD creation software conflict with the Reader/Writer and prevent it from working. This can be resolved with a free upgrade to the latest version of Nero, which you can obtain from the Ahead Software Download [http://www.ahead.de/en/download.htm] page.

Writing to a Card

D16 My Reader/Writer is not working and I have Nero CD creation software

Certain versions of the Ahead Nero CD creation software conflict with the Reader/Writer and prevent it from working. This can be resolved with a free upgrade to the latest version of Nero, which you can obtain from the Ahead Software Download [http://www.ahead.de/en/download.htm] page.

Customizing

Listed versions: Windows 95, version 1.2; Windows 95, version 1.3; Pro, system 2.1; System 5, version 5.0; System 5, version 5.1; VIP, version 6.0; VIP, version 6.1; Pro System 5, version 5.0; VIP, version 6.2

ColorSorting

B23 ColorSort does not work for the two-color monogram that I created

When creating Two-color lettering, ensure that the Jump Stitch Connection is selected. If Running Stitch Connection is selected, you will not be able to ColorSort the lettering.

B30 When I ColorSort a Customized embroidery the number of color blocks produced varies

The ColorSort process does not just put the same color blocks together. It checks for overlap between areas, therefore depending on the overlaps created during Customizing the final number of color blocks may vary, even if you are Combining a similar number of Shapes or monograms.

Combining and Saving Designs

B04 What causes the message "Design is too large, or will not fit in hoop"?

If a design has been Scaled too large or is positioned partly outside the Stitch Area, this message will appear when you try to combine or save it. Reduce the scaling or move the design so that all designs are within the hoop boundaries.

B26 My lettering turns black when merged with a design

There is a limit of 99 color changes in any Customized file (60 color blocks can be displayed in the Color Worksheet). If the number of color changes goes over 99 when you Combine designs, shapes or monograms, the remainder of the colors will appear black.

This may occur in a two-color monogram, as each letter contains two color changes. When creating monograms using a two-color font, do not exceed 49 letters.

If you find your design is using too many colors we recommend using the colorsort function to reduce them automatically.

B38 How to use 2 Color Fonts with Multi-part Hoops

When using a 2 Color Font in the Multi-part Plus Hoop or the Multi-part Mega Hoop, some of the characters in the P2/P3 or M2/M3 positions change to black when the design is combined.

This can be resolved as follows:

1.Open VIP Customizing.

2.Change the Hoop settings so that you are using the Multi-part hoop of your choice.

3.Click the Letters tab on the Control Panel.

4.Choose the desired 2 Color Font and size settings.

5.Enter the lettering into the Letter textbox and click Apply.

6.Position the lettering as required.

7.Combine the design. Some of the colors will be lost in position P2/M2 and P3/M3 depending on your design. (One letter will be black and the colors in the letters following it will be incorrect).

8.Delete the lettering with the incorrect colors in P2/M3 and P3/M3.

9.Retype the lettering you have deleted.

10.Make sure Multiple is checked and click Apply.

11.Position the two sections of lettering as they were in the original.

12.Combine the design. The lettering should now be correct, if not repeat steps 8 to 11 until all the lettering is correct.

13.Save the design. The sections of lettering will be saved in the hoop positions where you placed them.

B48 Why do I get the message "Combining designs. Continue?"

This message appears when you select Combine asking if you wish to continue. You cannot use the Undo Command to reverse the Combine action, so after Combining you will not be able to move the designs you have Customized individually. If you are sure you are ready to Combine, select Yes.

B49 Error: "Design is too large or will not fit in hoop"

This message appears if a Stitch File you are trying to Combine or Save is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, a design smaller than 100mm x 100mm might be placed partially outside the Stitch Area when you click Combine. This message would then appear. Move the design completely within the four blue corners of the Stitch Area and try again.

B50 Error: "Design too large for export format"

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

B51 Error: "No stitch data to save"

This message appears if you try to use the Save function when there are no Stitch Files loaded on the VIP Customizing screen.

B52 Error: "No designs available to print. Only designs that have been Combined and are inside the hoop can be printed"

This message appears if the Stitch File(s) on screen have not been Combined. To print more than one design, they must be Combined and fit in the selected hoop. If Stitch File(s) have not been Combined, and the design that was loaded first has not been moved from the center of the Stitch Area, it will be printed.

B55 I've made a Mega Hoop (or Plus Hoop) design and the lettering did not split automatically when I selected Combine

The automatic splitting up of lettering does not work after it has been converted to a 'design'. This occurs if it is Rotated, or Pasted from another program, as well as if it has been previously Combined or Saved.

L23 Error: "Unrecognized file extension" when saving a file

This message appears if you type an incorrect extension that does not belong to any Stitch File types in the File Name box when trying to save a file.

L24 Error "Not enough memory to perform operation."

This message will appear when trying to save files if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

Connecting to Machines

B34 VIP Customizing is not communicating with my Toyota AD800 series embroidery machine and I have Windows ME or Windows XP

You need to download and install the Toyota AD800 series driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_pro_toyota.ht m].

Creating and Editing Designs

B04 What causes the message "Design is too large, or will not fit in hoop"?

If a design has been Scaled too large or is positioned partly outside the Stitch Area, this message will appear when you try to combine or save it. Reduce the scaling or move the design so that all designs are within the hoop boundaries.

B05 How do I change the selection of designs if I've selected the wrong design to move or manipulate?

You can switch to another item on your display by clicking on the design you wish to select. If, however, the design you require is covered by another then hold down the Shift key while clicking on the required design.

B12 I do not have the controls to change colors or add lettering

The Control Panel holds all the controls for editing colors, lettering and shapes. By default it is on the right-hand side, but this can be moved or hidden from view. If you cannot see it then go to the 'View' menu and select 'Control Panel'. If this has not returned your controls then you will have to restore your program settings:

1.Close Customizing.

2.Open Windows® Explorer and open the 'Windows' folder on your C: drive.

3.Find the file 'customiz.ini', or 'custompro.ini' for users of the Professional System 5.

4.Delete this file by right-clicking on it and selecting 'Delete'.

5.Now find the file of the same name in the root directory of your program CD. (If your VIP software was installed from a multi-language CD, you will find the .ini file in the relevant language folder. For instance, if you installed the English version of the software, you will find the .ini file in the "English" folder.)

6.Right-click on it and select 'Copy'.

7.Right-click on the 'Windows' folder of your C: drive and select 'Paste'.

8.Now you can run Customizing and the settings should be set to default

B13 How can I combine the plus hoop designs for the Designer I?

As a plus hoop design will not open in the correct positions when you have Large Hoop selected, you can take the following steps to position them correctly:

1.If the design is on a card, use Reader/Writer Pro to read it and save the design parts as a series of files.

2.Open Customizing System 5 (or Customizing Pro System 5).

3.Go to the Size icon and select Large Hoop; on the same screen change the grid size to 35mm.

4.Open the three (or two) Plus Hoop design files in the order that they will be stitched out (e.g. P1 - stitch first, P3 - stitch second, P2 - stitch third).

5.Place the P2 design so that the first stitch, marked by the small cross, is on the center of the gridlines in the center of the hoop. You may wish to zoom in to help positioning.

6.Place the P1 design so that the first stitch is on the first gridline above the center line.

7.Place the P3 design so that the first stitch is on the first gridline below the center line.

8.Click combine to merge them into one design file for the Designer I, and save as a new filename. There will be many color changes.

B15 When I open a file into Customizing I am unable to move or resize it

Some files are corrupt in such a way that the height and width are negative values (see on the control panel). This can be easily cured by clearing the display (using New), reopening the faulty file, and using Save As to resave it.

B27 Certain functions don't seem to work all the time

When creating Lettering, when you click on the circular rotation handle, the letters are automatically turned into a design. The lettering can then no longer be resized with proportional changes in stitch density.

B53 I tried to open some previously made Plus Hoop designs, but they are not in their correct positions

Check the Plus Hoop setting has been chosen. Click Preferences and alter the Hoop Size setting to 170mm x 100mm (Plus Hoop). To load designs in specific positions for the Plus Hoop, click File, Open Plus/Mega Designs Command, P1 and so on.

B54 I tried to open some previously made Mega Hoop designs, but they are not in their correct positions

Check the Mega Hoop multi-part setting has been chosen. Click Preferences and alter the Hoop Size setting to 360mm x 150mm (Mega Multi-Part). To load designs in specific positions for the Mega Hoop, click File, Open Plus/Mega Designs Command, P1 and so on.

B58 How can I combine the Plus Hoop designs for the Designer I, Designer II or Platinum Plus?

As a Plus Hoop design will not open in the correct positions when you have a Medium, Large or Mega Hoop selected, you can take the following steps to position them correctly:

1.If the design is on a card, use VIP Reader/Writer to read it and save the design parts as a series of files.

2.Open VIP Customizing (Customizing Plus).

3.Click the Preferences icon and select the desired Hoop Size. It should be the Medium Hoop (100mm x 170mm) or larger. Make sure the Orientation is set to Vertical.

4.Click the Screen tab and change the grid size to 35mm, then click OK.

5.Open the three (or two) Plus Hoop design files in the order that they will be stitched out (e.g. P1 - stitch first, P3 - stitch second, P2 - stitch third).

6.Place the P2 design so that the first stitch, marked by the small cross, is on the center of the gridlines in the center of the hoop. You may wish to zoom in to help positioning.

7.Place the P1 design so that the first stitch is on the first gridline above the center line.

8.Place the P3 design so that the first stitch is on the first gridline below the center line.

9.Click Combine to merge them into one embroidery file for your embroidery machine, and save as a new filename. There will be many color changes.

C02 How can I avoid the message "Design is too big to save"?

If a design has been Scaled too large or is positioned partly outside the Stitch Area, this message will appear when you try to save it. Reduce the scaling or move the design, then saving will be possible.

C03 What causes the message "Combined design is too big; redo"?

If designs on the screen are not completely inside the Stitch Area, when you try to Combine them this message will appear. Move the designs so they all fit into the Stitch Area, then Combine again.

C04 Can I add a file to the screen without getting the message "Design in display area will be deleted. Ok?"?

When you select Open, if design(s) have previously been loaded this warning message appears. Click OK if you wish to replace the design(s) on the screen. To add the new design to the existing one(s), select Insert or View.

C06 I am trying to load a file and the message "Too many designs, only 9 designs allowed" appears

This message appears if you try to Load, Insert or drag and drop files so that there are more than 9 in the Husqvarna Customizing Software Window.

C10 How do I change the selection of designs if I've selected the wrong design to move or manipulate?

To deselect a design, click the mouse anywhere outside the outline box. To select the desired design, click on it and an outline box will appear.

C12 When I mirror some designs they change position on the screen

Designs are mirrored around their start point. If the start point is not in the centre of the design, the design may change position on the screen when it is mirrored. This is often seen in lettering, where the start point is at the left of the letters.

Dongle

A14 What could cause the "No dongle attached" error message?

Check the code key is securely snapped into the dongle and that the dongle is plugged into the parallel port marked LPT1, LPT2 or PRINTER of the computer, or the output port marked DONGLE or PRINTER on the Reader/Writer.

Dongle Code-Key hole close-up

Some dongles (security devices) have a manufacturing fault which causes a dongle not found error. Remove the code key (the circular device that looks like a battery) and check the metal is broken in the two places displayed below. Check both sides of the dongle, and if all is clear replace the code key and try again. If you are using a switch box check that the switch is in the correct position. Ensure the dip switches on the Reader/Writer are in the correct position. If you are using a zip drive check the set-up is as described above. If you

have manually installed the program check that you have copied the "Vsauthd.vxd" file to the Windows\System directory.

If you still have a problem proceed as follows:

1.Place the dongle directly on the Printer port. If it is now OK, suspect a damaged or poor quality printer cable lead - replace it with Husqvarna approved cable.

2.Check the version number of your software. Digitizing version 4.11 (or above) has improvements in the Dongle code to work with different types of printer ports. If you do not own version 4.11 or higher then contact your dealer for a free upgrade.

A15 I now have two dongles and two code keys, how do I set these up?

Remove the code key from your oldest dongle and place it in the opposite side of your new dongle. If the black spacer is in the space then remove it with a screwdriver or coin. Use this new dongle as you had used your old one.

A26 The program will not start and the message "No dongle attached. Cannot open program" is displayed.

This message will appear when trying to open your VIP software if the program cannot 'see' the dongle (data protection device).

If you are using a Parallel port dongle (Cream):

Make sure that the dongle is connected to the computer. Disconnect any devices such as printers that may be attached and try again.

If you are using a USB port dongle (Purple):

USB System Properties

Make sure that the dongle is connected to the computer. Check that the software driver has been installed correctly. This can be done as follows:

1.Right click on My Computer on the Desktop.

2.Select Properties.

3.Select the Device Manager tab.

4.Click on the plus sign next to the Universal Serial Bus controllers.

5.The display should look similar to the picture to the right, with the Rainbow USB SuperPro device listed.

If the device is listed, but has a yellow exclamation mark next to it, the device has not been correctly installed. In this case right click on the Rainbow USB SuperPro, and then select Delete, the driver has now been removed. The driver can now be reinstalled. On the

Customizing Plus, Digitizing Plus or Professional Plus installation CD, run the following program \Technical\Dongle\setup2\Setup.exe.

If this does not cure the problem, then you may require the latest version of the Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle].

Other USB problems:

If you still have a problem then plug the dongle directly into into your computer's USB port. If it is now OK, then the problem may be a damaged or poor quality device or cable.

Some USB ports do not have enough power to drive the dongle. By using a USB hub which uses a power supply this can be overcome. Some later windows 95 computers have USB ports fitted to the Motherboard but are not available for use.

The computer BIOS may not be configured to allow support of Legacy USB devices. Check that Legacy USB Support is set to 'Enabled' within the BIOS.

General dongle problems:

For more information use the FAQ Search Wizard for your dongle type.

Error Messages

A14 What could cause the "No dongle attached" error message?

Check the code key is securely snapped into the dongle and that the dongle is plugged into the parallel port marked LPT1, LPT2 or PRINTER of the computer, or the output port marked DONGLE or PRINTER on the Reader/Writer.

Dongle Code-Key hole close-up

Some dongles (security devices) have a manufacturing fault which causes a dongle not found error. Remove the code key (the circular device that looks like a battery) and check the metal is broken in the two places displayed below. Check both sides of the dongle, and if all is clear replace the code key and try again. If you are using a switch box check that the switch is in the correct position. Ensure the dip switches on the Reader/Writer are in the correct position. If you are using a zip drive check the set-up is as described above. If you have manually installed the program check that you have copied the "Vsauthd.vxd" file to the Windows\System directory.

If you still have a problem proceed as follows:

1.Place the dongle directly on the Printer port. If it is now OK, suspect a damaged or poor quality printer cable lead - replace it with Husqvarna approved cable.

2.Check the version number of your software. Digitizing version 4.11 (or above) has improvements in the Dongle code to work with different types of printer ports. If you do not own version 4.11 or higher then contact your dealer for a free upgrade.

A26 The program will not start and the message "No dongle attached. Cannot open program" is displayed.

This message will appear when trying to open your VIP software if the program cannot 'see' the dongle (data protection device).

If you are using a Parallel port dongle (Cream):

Make sure that the dongle is connected to the computer. Disconnect any devices such as printers that may be attached and try again.

If you are using a USB port dongle (Purple):

USB System Properties

Make sure that the dongle is connected to the computer. Check that the software driver has been installed correctly. This can be done as follows:

1.Right click on My Computer on the Desktop.

2.Select Properties.

3.Select the Device Manager tab.

4.Click on the plus sign next to the Universal Serial Bus controllers.

5.The display should look similar to the picture to the right, with the Rainbow USB SuperPro device listed.

If the device is listed, but has a yellow exclamation mark next to it, the device has not been correctly installed. In this case right click on the Rainbow USB SuperPro, and then select Delete, the driver has now been removed. The driver can now be reinstalled. On the Customizing Plus, Digitizing Plus or Professional Plus installation CD, run the following program \Technical\Dongle\setup2\Setup.exe.

If this does not cure the problem, then you may require the latest version of the Dongle Device Driver [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#don gle].

Other USB problems:

If you still have a problem then plug the dongle directly into into your computer's USB port. If it is now OK, then the problem may be a damaged or poor quality device or cable.

Some USB ports do not have enough power to drive the dongle. By using a USB hub which uses a power supply this can be overcome. Some later windows 95 computers have USB ports fitted to the Motherboard but are not available for use.

The computer BIOS may not be configured to allow support of Legacy USB devices. Check that Legacy USB Support is set to 'Enabled' within the BIOS.

General dongle problems:

For more information use the FAQ Search Wizard for your dongle type.

B01 I am trying to open a file and the message "Can't open design file" appears

This message appears if the design file is corrupt or if it has the extension '.hus' but is not a true Husqvarna Embroidery System file (for example if it is another type of file that has been renamed by mistake). Alternatively, the association of .hus files properties could be incorrect; check the File Properties.

B03 I get an error message when I open my HUS file from Windows Explorer

When you double-click on a HUS file from explorer it should open that file into the Customizing Software. This relies on the computer knowing which programs are associated with which files. It seems that somehow this association may have been confused and would have to be restored. To restore this association, do the following:

1.Go to Windows Explorer and go to the 'View' menu and choose 'Options' (or 'Folder Options').

2.Click on the 'File Types' tab.

3.Find 'Stitch Document' in the list and click on it.

4.Click 'Remove', when asked for confirmation, click 'Yes'.

5.Click 'OK' to close the Options box.

6.Run Customizing by finding it in the Start menu (go to Start, Programs, Husqvarna Viking Embroidery System 5, Customizing).

7.Close the Customizing program immediately, this is enough to reset the association.

8.Now Shut Down and Restart the computer.

9.Your HUS files should now be associated correctly.

B04 What causes the message "Design is too large, or will not fit in hoop"?

If a design has been Scaled too large or is positioned partly outside the Stitch Area, this message will appear when you try to combine or save it. Reduce the scaling or move the design so that all designs are within the hoop boundaries.

B08 When I open Customizing I get the error message 'file is linked to missing export OLEAUT32.DLL'

Your system is using an old version of this file. Download [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_sys5_general

.htm#ole] and run the installation program to fix this.

B18 I am trying to load a file and the message "Can't open design file" appears.

This message appears if the design file is corrupt or if it has the extension '.vip' but is not a true VIP Embroidery System file (for example if it is another type of file that has been renamed by mistake).

B29 When installing VIP Customizing I get a message saying 'Fatal Error extracting ISScript.Msi from the binary table'

This is caused when there is not enough room on the C drive to create the temporary folder used for the install. There needs to be approximately 10mb free.

B40 Error: "Plus or Multi-part Hoop is not selected"

This message appears if the Open Plus/Mega Designs is selected under the File menu, but the Plus Hoop or Mega Hoop multi-part settings have not been chosen in the Hoop Size Preferences. Click Size and alter the setting to a Plus Hoop or Mega Hoop multi-part setting, then try again.

B41 Error: "You have created letters that are outside the recommended size for this font"

Each font is designed for the size range specified in its name. If the Size setting for the selected font is outside the recommended range, this message will appear. You can create Lettering outside the recommended size, however it may not produce optimum results. Click OK to create the Lettering or Cancel, then select a more appropriate font. If you do wish to create Lettering larger than the recommended size it may be effective to use a Fill Pattern; however the Underlay in the font should also be appropriate.

B42 Error: "Please enter an integer between 3 and 80"

This message appears if the size entered in the Size Box on the Letters Page is below 3mm or above 80mm. The Size setting refers to the height in millimeters of a capital "A" in the selected Font. If you wish to increase lettering slightly above this you could click and drag one of the corner boxes or alter the Height or Width Proportions.

B43 Error: "Cannot open Font"

This message appears if the font file that you have selected from the Font Box is not available. This could happen if you opened the VIP Customizing program, then accidentally moved or deleted that font file from the C:\VipEmbroidery\System folder. Close VIP Customizing, make sure the file is in the folder, then try again. Alternatively, you may need to Uninstall and Reinstall the program.

B44 Error: "Cannot open Shapes"

This message appears if the shapes file that you have selected from the Shapes Box is not available. This could happen if you opened the VIP Customizing program, then accidentally moved or deleted that shapes file or the .bmp file of the same name from the C:\VipEmbroidery\System folder. Close VIP Customizing, make sure the file is in the folder, then try again. Alternatively, you may need to Uninstall and Reinstall the program.

B45 Error: "Font file is corrupted; use backup"

This message appears when trying to select a lettering style if the file has corrupted. Reinstall the file or Uninstall and Reinstall the program.

B46 Error: "Old font. No longer supported"

This message appears if you attempt to create lettering using a font file that was created in an earlier version of the Customizing program. To continue creating lettering, select an alternative font. When you close VIP Customizing, remove any old .fnt files from the C:\VipEmbroidery\System folder using Windows® Explorer.

B47 Error: "No designs available for 3D view. Only designs that have been combined and are inside the hoop can be shown"

If you attempt to combine designs unsuccessfully when the Plus Hoop or Mega Multi-Part settings are chosen, that is they are not all inside one of the Stitch Areas, when you select Quick 3DStitch™ View this message may appear. Move the designs until you can combine them, then try Quick 3DStitch View™ again.

B48 Why do I get the message "Combining designs. Continue?"

This message appears when you select Combine asking if you wish to continue. You cannot use the Undo Command to reverse the Combine action, so after Combining you will not be able to move the designs you have Customized individually. If you are sure you are ready to Combine, select Yes.

B49 Error: "Design is too large or will not fit in hoop"

This message appears if a Stitch File you are trying to Combine or Save is outside the selected hoop or larger than will fit in it. For example, with the 100mm x 100mm hoop selected, a design smaller than 100mm x 100mm might be placed partially outside the Stitch Area when you click Combine. This message would then appear. Move the design completely within the four blue corners of the Stitch Area and try again.

B50 Error: "Design too large for export format"

Certain formats are limited to the number of stitches they can save or the size of hoop used on their specific embroidery machine, for example .sew. If you attempt to save a file in this format that is bigger than the largest available hoop size or has more stitches than are allowed, this message would appear.

B51 Error: "No stitch data to save"

This message appears if you try to use the Save function when there are no Stitch Files loaded on the VIP Customizing screen.

B52 Error: "No designs available to print. Only designs that have been Combined and are inside the hoop can be printed"

This message appears if the Stitch File(s) on screen have not been Combined. To print more than one design, they must be Combined and fit in the selected hoop. If Stitch File(s) have not been Combined, and the design that was loaded first has not been moved from the center of the Stitch Area, it will be printed.

C01 What causes the error message "No room to create letters; only one design allowed"?

When trying to create Lettering or Shapes, this message appears if more than one design is loaded without them being combined. Press Combine to put the loaded designs together, then reselect Lettering/Shapes and the dialog box will appear.

C02 How can I avoid the message "Design is too big to save"?

If a design has been Scaled too large or is positioned partly outside the Stitch Area, this message will appear when you try to save it. Reduce the scaling or move the design, then saving will be possible.

C03 What causes the message "Combined design is too big; redo"?

If designs on the screen are not completely inside the Stitch Area, when you try to Combine them this message will appear. Move the designs so they all fit into the Stitch Area, then Combine again.

C04 Can I add a file to the screen without getting the message "Design in display area will be deleted. Ok?"?

When you select Open, if design(s) have previously been loaded this warning message appears. Click OK if you wish to replace the design(s) on the screen. To add the new design to the existing one(s), select Insert or View.

C05 I am trying to load a file and the message "Can't open design file" appears

This message appears if the design file is corrupt or if it has the extension '.hus' but is not a true Husqvarna Embroidery System file (for example if it is another type of file that has been renamed by mistake). Alternatively, the association of .hus files properties could be incorrect; check the File Properties.

C06 I am trying to load a file and the message "Too many designs, only 9 designs allowed" appears

This message appears if you try to Load, Insert or drag and drop files so that there are more than 9 in the Husqvarna Customizing Software Window.

C07 What causes the error message "Font file is corrupt" when I try to select a lettering style?

This is due to the font file being moved or copied without using the correct installation procedure. Reinstall the fonts from the floppy disk on which they were supplied.

C19 I get the error message 'This application uses CTL3D32.DLL which is not the correct version'

Another program has installed a file of the same name over the one provided by Customizing, which is not compatible. Reinstalling Customizing does not help, as the installation does not allow newer versions of this file to be replaced by older versions. Instead find the original file from your installation disk number 1, using Windows® Explorer, and copy it into your C:\Husq95 folder (or wherever you installed it into).

L12 Error: "Design too large for export format" when saving a file in .pes format

The Pes5 format allows for any design size up to 260mm x 160mm. Download MulCType.dll [http://www.husqvarnavikingsoftware.com/web/downloads/html/updvipembsys_gen.htm#pes 5] version 1.0.3.3, or later, to allow designs up to this size to be saved in .pes format.

L18 Error "Cannot open stitch file."

This message appears if the desired Stitch File is not where the program expects it to be, for example if a Stitch File was loaded into the program from a floppy disk, then closed and the floppy disk removed. The message would appear if you tried to load the design from the Recent Files list on the File Menu.

L19 Error "Unrecognized file format."

This message appears if the file you are attempting to load is corrupt. For example, it might have the extension .vip, yet not be a proper Husqvarna Viking / Pfaff stitch file.

L20 Error: "Stitch file is corrupt"

The stitch file is corrupt and cannot be loaded. Refer to source of this file for a solution.

L21 Error "Stitch file XY coordinates incorrect"

The stitch file is corrupt and cannot be loaded. Refer to source of this file for a solution.

L22 Error: "Unrecognized file extension" when opening a file

This message appears if you attempt to load a file with an extension that does not belong to any Stitch File types. For example, it would appear if you tried to Drag and Drop a .doc file onto the VIP Customizing screen.

L23 Error: "Unrecognized file extension" when saving a file

This message appears if you type an incorrect extension that does not belong to any Stitch File types in the File Name box when trying to save a file.

L24 Error "Not enough memory to perform operation."

This message will appear when trying to save files if system resources are low. Close other programs and try again. If this does not work, try restarting your computer.

L35 Error "Copyright verification. Program CD not detected. Copyright verification procedure failed."

This error can appear when starting Embroidery System 5 programs after upgrading from Windows 95/98/ME to Windows 2000 or XP. This is happening because the software was installed under one user name and you are attempting to use the software with a different user name. There are three ways you can work around this:

•Uninstall the software using the user name it was installed under, then log in using the required user name and reinstall the software.

or

•Find the exe file for the program (for instance, customiz.exe). Right-click the exe and select the Run As option. Enter the user name and password that the software was installed under and the program will start. This will only work for one session of the program

or

•Right-click the shortcut to the program and select Properties. In Windows 2000, check the "Run as different user" box then click OK. In Windows XP, click the Advanced button,