Huawei Orange Gova User Guide
HUAWEI G535-L11 Smartphone FAQ
Issue
Version 01
Date
2014-04-14
Huawei Device Co. Ltd.
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Contents
1 Basics ............................................................................................................................................... 7
1.1 Color schemes .................................................................................................................................................. 7
1.2 Selling points .................................................................................................................................................... 7
1.3 Your phone at a glance ..................................................................................................................................... 7
1.4 Installation ........................................................................................................................................................ 8
1.5 Home screen ..................................................................................................................................................... 9
1.5.1 How do I add or delete a home screen? .................................................................................................. 9
1.5.2 Application list ...................................................................................................................................... 10
1.5.3 How do I manage the applications and widgets on the home screen? .................................................. 11
1.5.4 How do I add a shortcut to the home screen?........................................................................................ 12
1.6 Contacts .......................................................................................................................................................... 13
1.6.1 How do I create a contact? How do I assign a photo to a contact? ....................................................... 13
1.6.2 How do I import and export contacts using a SIM card? ...................................................................... 14
1.6.3 How many contacts does my phone support? ....................................................................................... 14
1.6.4 How do I add a contact to a contact group? .......................................................................................... 15
1.6.5 How do I manage the contacts .............................................................................................................. 15
1.7 Text messaging ............................................................................................................................................... 16
1.7.1 How do I change the input method when editing a text message? ........................................................ 16
1.7.2 How do I delete or lock a message in a conversation? How do I delete multiple messages
simultaneously? ............................................................................................................................................. 17
1.7.3 How do I forward a text message, or send a text message to multiple recipients?................................ 17
1.7.4 How many English characters can be contained in a long text message? ............................................. 18
1.7.5 How many text messages can be stored on my phone? ........................................................................ 18
1.7.6 How do I set the SMS center number? .................................................................................................. 18
1.8 Calls ............................................................................................................................................................... 18
1.8.1 How do I record a call, and where is the recording saved? ................................................................... 18
1.8.2 How do I switch between calls or merge calls to have a third-party call? ............................................ 18
1.8.3 Does my phone support dual SIM cards? .............................................................................................. 19
1.9 Multimedia messaging ................................................................................................................................... 19
1.9.1 How do I send a multimedia message? ................................................................................................. 19
1.9.2 I cannot send or receive multimedia messages, why? How can I resolve this problem? ...................... 19
1.9.3 Are there any restrictions on the size, format, or resolution of the file to be attached to a multimedia
message? ........................................................................................................................................................ 20
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1.9.4 Where are my multimedia messages' attachments saved? .................................................................... 20
1.10 Music ............................................................................................................................................................ 21
1.10.1 What is the difference between Albums, Artists, Folders, Genres, and Playlists? .............................. 21
1.10.2 How do I create a playlist? .................................................................................................................. 21
1.10.3 What playing modes does my phone support? .................................................................................... 22
1.10.4 How do I play songs in the background, quit Music, and view the lyrics when a song is playing? .... 22
1.11 Camera ......................................................................................................................................................... 22
1.11.1 If my phone has no microSD card installed, can I take photos or shoot videos? ................................ 22
1.11.2 My phone cannot open some photos or videos. Why? ........................................................................ 22
1.11.3 Where are my photos and videos saved? Can I change the save location? ......................................... 22
1.11.4 How do I edit a photo or video or add a photo frame? ........................................................................ 23
1.11.5 Does my phone support HD videos? ................................................................................................... 23
1.11.6 Can I turn off the shutter sound? ................................................................................................ ......... 23
1.11.7 How do I switch between front and rear cameras? .............................................................................. 23
1.11.8 What video formats and sizes does my phone support? ...................................................................... 24
1.11.9 What picture formats and resolutions does the camera support? ........................................................ 24
1.12 Streaming media ........................................................................................................................................... 24
1.12.1 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing
when the call ends? ........................................................................................................................................ 24
1.12.2 My phone cannot play some streaming media. Why? ......................................................................... 24
1.12.3 What may cause poor quality of online streaming media played on my phone? ................................ 25
1.12.4 When playing online streaming media, will my phone's storage become insufficient? ...................... 25
1.13 Bluetooth ...................................................................................................................................................... 25
1.13.1 What files can be transmitted using Bluetooth? .................................................................................. 25
1.13.2 How do I send data using Bluetooth?.................................................................................................. 25
1.13.3 My phone cannot be discovered by other Bluetooth devices. Why? ................................................... 26
1.13.4 What is the Bluetooth working range? ................................................................................................ 27
1.13.5 I cannot pair my phone with other Bluetooth devices. Why? ............................................................. 27
1.14 GPS navigation ............................................................................................................................................. 27
1.14.1 What navigation applications does my phone come with?.................................................................. 27
1.14.2 What can I do if the navigation application experiences data loss? What can I do if the authorization
file is lost? ...................................................................................................................................................... 27
1.14.3 What can I do if the navigation application on my phone cannot receive signals from GPS satellites?
....................................................................................................................................................................... 28
1.14.4 Does my phone support FM radio? If yes, how do I save manually found channels? ........................ 28
1.14.5 Can I download themes to my phone? Does my phone support live wallpapers? .............................. 28
1.14.6 Does my phone support video calls or video chats? ........................................................................... 29
1.14.7 Can I take a screenshot? If yes, how? ................................................................................................. 29
1.14.8 Does my phone support flash playback? If not, can I install a third-party flash player for flash
playback? ....................................................................................................................................................... 29
1.14.9 What line order does the headset use? ................................................................................................ 30
2 Common settings......................................................................................................................... 31
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2.1 Email .............................................................................................................................................................. 31
2.1.1 How do I configure email settings? ...................................................................................................... 31
2.1.2 Can I view emails when no Internet connection is available on my phone? ................................ ......... 34
2.1.3 How do I synchronize contacts and calendar events? ........................................................................... 34
2.2 Wi-Fi settings ................................................................................................................................................. 35
2.2.1 How do I connect my phone to a Wi-Fi network? ................................................................................ 35
2.2.2 What Wi-Fi protocols does my phone support? What are the data rates supported by each protocol? . 36
2.2.3 I cannot open web pages sometimes over a Wi-Fi connection. Why? .................................................. 36
2.2.4 I have turned on Wi-Fi on my phone, but it cannot detect signals from Wi-Fi hotspots. What can I do?
....................................................................................................................................................................... 36
2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connection to access
the Internet? ................................................................................................................................................... 36
2.2.6 I cannot connect to a Wi-Fi hotspot. Why? ........................................................................................... 36
2.2.7 My phone's Wi-Fi connection automatically disconnects when the screen turns off. What can I do? .. 36
2.3 Can I use my phone as a portable Wi-Fi hotspot and share my phone's data connection with another device?
.............................................................................................................................................................................. 38
2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Internet? ................... 39
2.5 How do I set my phone to work as a modem and to provide Internet access for computers? ........................ 39
2.6 Ringtone settings ............................................................................................................................................ 40
2.6.1 How do I set the ringtone? .................................................................................................................... 40
2.6.2 How do I turn on or off vibration for incoming calls and messages?.................................................... 40
2.6.3 How do I set a custom audio file as the ringtone or message tone? ...................................................... 41
2.6.4 Can I set the ringtone for a contact group? ........................................................................................... 42
2.6.5 How do I disable touch sounds? ................................................................................................ ............ 42
2.7 Language and keyboard ................................................................................................................................. 43
2.7.1 What languages does my phone support? How do I change the system language? .............................. 43
2.7.2 I installed a new text input method but cannot use it. Why? ................................................................. 44
2.7.3 How do I change the system font size? ................................................................................................. 44
2.7.4 What text input methods does my phone support? ................................................................................ 44
2.7.5 Does my phone support the stroke input method? ................................................................................ 45
2.7.6 How do I turn off the key press sound? ................................................................................................ 45
2.8 Internet access ................................................................................................................................................ 46
2.8.1 How do I clear my browser's cache and browsing history? .................................................................. 46
2.8.2 How do I view a web page in full screen or save a web page to bookmarks? ...................................... 46
2.8.3 Can I log in to my email account using the browser on my phone?...................................................... 46
2.8.4 Can I log in to my online bank account from my phone? ..................................................................... 46
2.8.5 How do I save an image from a web page? ........................................................................................... 46
2.8.6 How do I set my browser's home page? ................................................................................................ 47
2.8.7 How do I save a web page for offline reading? ..................................................................................... 47
2.8.8 How do I configure network settings if my phone fails to access the Internet? .................................... 48
2.8.9 How do I enable or disable the data service? ........................................................................................ 48
2.8.10 How do I know whether my data service is turned on or off?............................................................. 49
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2.8.11 Can I use my phone to access the Internet during a call? .................................................................... 49
2.8.12 Are there any restrictions to the data service? ..................................................................................... 49
2.8.13 What does a VPN do? How do I set VPN parameters? ....................................................................... 49
2.9 Screen lock ................................................................................................................................ ..................... 50
2.9.1 How do I set a screen unlock PIN? ....................................................................................................... 50
2.9.2 Does my phone supports the Face Unlock function? How do I set the function? ................................. 51
2.9.3 How do I set a screen unlock pattern?................................................................................................... 51
2.9.4 How many times can I try the screen unlock pattern before my phone becomes permanently locked?
Can I unlock the phone by sending an email from my Gmail? ...................................................................... 52
2.9.5 How do I lock and unlock the screen? .................................................................................................. 52
2.10 Alarm ............................................................................................................................................................ 53
2.10.1 How do I add and remove an alarm?................................................................................................... 53
2.10.2 Will the alarms go off when my phone is powered off? ...................................................................... 54
2.11 Applications .................................................................................................................................................. 55
2.11.1 What application formats does my phone support? Is JAVA supported? ............................................ 55
2.11.2 How do I download third-party applications? ..................................................................................... 55
2.11.3 Can I change the default installation location for applications? .......................................................... 55
2.11.4 How do I install, manage, and uninstall applications? ........................................................................ 55
2.11.5 I cannot install an application. What can I do?.................................................................................... 55
2.11.6 What third-party applications are preinstalled on my phone? Can I uninstall system applications or
applications customized by my service provider? .......................................................................................... 56
2.12 Task Manager ............................................................................................................................................... 56
2.12.1 What can Task Manager do? ............................................................................................................... 56
2.12.2 How do I access Task Manager? ......................................................................................................... 56
2.12.3 What does the Task Manager screen look like? .................................................................................. 56
2.12.4 How do I manage a specific application using Task Manager?........................................................... 57
2.13 Weather......................................................................................................................................................... 57
2.14 Developer options ........................................................................................................................................ 58
2.15 Can I synchronize my phone's date and time with the network? ................................................................ .. 58
2.16 Can I use my phone as a USB flash drive? .................................................................................................. 59
2.17 How do I free up the internal storage? ......................................................................................................... 59
2.18 How can I adjust the screen brightness? ....................................................................................................... 59
2.19 How do I enable power saving mode of key backlight? ............................................................................... 60
2.20 How do I turn on or off airplane mode? ....................................................................................................... 60
2.21 How do I restore my phone to its default settings? ...................................................................................... 61
2.22 How do I enter and exit safe mode? ............................................................................................................. 62
2.23 Does my phone support HDMI? .................................................................................................................. 62
2.24 Does my phone support TV-out? .................................................................................................................. 62
2.25 Does my phone support OTG? How do I use it? .......................................................................................... 62
2.26 Can I use other power adapters than the provided one to charge my phone? ............................................... 63
2.27 What are the features of my phone? ............................................................................................................. 63
3 Others ............................................................................................................................................ 64
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3.1 How do I save battery power? ........................................................................................................................ 64
3.2 How do I reduce my mobile's data usage? ..................................................................................................... 64
3.3 My phone runs very slowly. What can I do? .................................................................................................. 65
3.4 Can I prevent my wallpaper from automatically stretching? .......................................................................... 65
3.5 How do I enter recovery mode and restore my phone to its factory settings? ................................................ 65
3.6 Can I scan a QR code using my phone? ......................................................................................................... 65
3.7 How do I know whether my phone has been rooted? ..................................................................................... 65
3.8 Can I use my phone for recording? ................................................................................................................ 66
3.9 Does my phone come with a protective film? ................................................................................................ 66
3.10 Does my phone support mobile TV? ............................................................................................................ 66
3.11 Can I browse or edit Word, Excel, PPT, and PDF files on my phone? ......................................................... 66
3.12 How are my phone ROM and RAM allocated? ........................................................................................... 66
3.13 How do I check the available space in my phone storage and microSD card? ............................................ 67
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1.1 Color schemes
Black and white with belt grinding frames in various colors.
1.2 Selling points
1 Basics
Appearance and process: ultra-slim quad-core mobile phone with an amazing ID, fitting
comfortable in your hand with its super slim, stylish design, and metallic cover
Sharing: ultra speed sharing; support for LTE networks
Multiple UIs: Emotion 2.0 Lite UI and Simple UI, meeting the needs of different user
groups
Excellent cost effectivity
1.3 Your phone at a glance
From any screen, you can:
Touch to return to the previous screen or close the current application.
Touch to return to the home screen.
Touch and hold to display recently used applications.
Press the power button once to turn on or off the screen. Press and hold the power button
for 10 seconds or more to restart your phone.
Press the power and volume down buttons at the same time to take a screenshot.
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1.4 Installation
Your phone supports micro-SIM cards. To purchase or replace a micro-SIM card, contact your
service provider.
Note: Do not remove the micro-SIM card when your phone is not powered off.
Your phone also supports a single SIM card as well as a microSD card. Perform the
installation by following the steps illustrated in the following two figures. After you complete
these steps, you are ready to begin using your phone. Press and hold the power button for a
few seconds to power on your phone.
Inserting or removing a SIM card
Your phone does not support the hot swapping of SIM cards. Before inserting or removing a
SIM card, power off your phone; otherwise, exceptions may occur in your phone.
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Inserting or removing a microSD card
Before removing a microSD card, go to Settings. Under DEVICE, touch More > Storage
and uninstall the card.
1.5 Home screen
1.5.1 How do I add or delete a home screen?
On the home screen, pinch your fingers together to display the thumbnails. You can then
quickly add or delete a home screen.
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Your phone does not support 3D home screens.
1.5.2 Application list
On the Emotion UI, the application list is the idle screen and consists of five home screens by
default. You can flick your finger left or right to switch between them. You can create
shortcuts for applications and widgets on the home screens, and touch the corresponding icon
to open the application or widget.
The five home screens from the top bottom are:
1. Dock housing application shortcuts
2. Me Widget
3. Home screen shortcuts
4. Home screen shortcuts
5. Dock housing application shortcuts
Home screen elements include application shortcuts and widgets. To create a folder on the
home screen, drag an application icon onto another shortcut icon. A folder containing both
application icons is then created.
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1.5.3 How do I manage the applications and widgets on the home
screen?
Touch and hold a shortcut or widget to edit it. You can drag it to change its position or to the
trash can shown in the following figure to uninstall it.
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Note:
The system applications cannot be uninstalled.
1.5.4 How do I add a shortcut to the home screen?
Touch then Widgets. Touch and hold a widget and drag it to a blank area on the home
screen.
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1.6 Contacts
1.6.1 How do I create a contact? How do I assign a photo to a
contact?
Creating a contact
Touch People. On the Contacts tab, touch the new contact icon. Choose where you want to
save the contact.
Enter the contact details and touch DONE.
Assigning a photo to a contact
You cannot assign a photo to a contact saved to the micro-SIM card.
Touch People. On the Contacts tab, touch a contact to display the contact details. Touch the
contact photo area then Take photo or Choose photo from Gallery. (If you touch Choose
photo from Gallery, you also need to choose a photo.)
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1.6.2 How do I import and export contacts using a SIM card?
Importing contacts from your phone to a SIM card
1. Touch People. On the Contacts tab, touch the menu key to display the option menu.
Touch Manage contacts > Copy contacts > Phone.
2. Select the desired contacts, and touch COPY > SIM > Phone.
Exporting contacts from a SIM card to your phone
1. Touch People. On the Contacts tab, touch the menu key to display the option menu.
Touch Manage contacts > Copy contacts > SIM.
2. Select the desired contacts, and touch COPY > Phone > OK.
1.6.3 How many contacts does my phone support?
You can save 2000 or more contacts in your phone's internal storage, depending on your
phone's available space. How many contacts can the SIM card save depends on the SIM card.
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1.6.4 How do I add a contact to a contact group?
Use either of the following methods:
Method 1:
On the contact editing screen, choose a group from the drop-down list under GROUPS.
Method 2:
Touch People then the Groups tab, select the desired group, and touch the menu key
then Edit to display the group editing screen. Touch and add a contact to the group.
1.6.5 How do I manage the contacts
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Touch People. On the Contacts tab, touch the menu key. From the displayed option menu,
choose Manage contacts.
1.7 Text messaging
1.7.1 How do I change the input method when editing a text
message?
On the message editing screen, touch the text box to bring up the onscreen keyboard. (The
default input method is Huawei input method.) Touch and select handwriting in
full-screen or half-screen mode.
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1.7.2 How do I delete or lock a message in a conversation? How
do I delete multiple messages simultaneously?
Go to Messaging and touch a conversation to display all messages in the conversation. Touch
and hold the message you want to lock or delete. From the displayed option menu, choose
Lock or Delete.
To simultaneously delete multiple messages from a conversation, touch and hold the
conversation to enter multi-selection mode, select the messages you want to delete, and touch
Delete.
1.7.3 How do I forward a text message, or send a text message to
multiple recipients?
To forward a text message, touch and hold the message, choose Forward from the displayed
option menu, enter a recipient, and touch Send.
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To send a text message to multiple recipients, compose your message, touch , select the
desired recipients, touch OK, and send the message.
1.7.4 How many English characters can be contained in a long text
message?
It varies according to customized product versions.
1.7.5 How many text messages can be stored on my phone?
It depends on your phone's available storage space.
1.7.6 How do I set the SMS center number?
Your phone does not support this function.
1.8 Calls
1.8.1 How do I record a call, and where is the recording saved?
Your phone does not support this function.
1.8.2 How do I switch between calls or merge calls to have a
third-party call?
Your phone supports the third-party call service. This service is also called the conference call
service, and is a new service based on the call waiting and call hold services. A maximum of
four parties can be included in a conference call.
To start a conference call, merge the current calls.
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To use this function, make sure your card supports the three-party call service. Check with
your service provider for whether the call waiting and call hold services are enabled.
1.8.3 Does my phone support dual SIM cards?
No.
1.9 Multimedia messaging
1.9.1 How do I send a multimedia message?
1. Go to Messaging and touch New message.
2. Enter the recipient and compose a message.
3. Touch and choose Add subject from the displayed option menu. The message then
changes to a multimedia message.
4. Touch next to the text box to add pictures, audio clips, or videos to the message.
5. When you are done, touch Send.
1.9.2 I cannot send or receive multimedia messages, why? How
can I resolve this problem?
Your phone may fail to send or receive multimedia messages due to any of the following
reasons:
The network is busy, or the signal reception is poor.
Solution: Try again later.
The message is denied by the network (MMS center).
Cause 1: The recipient number is invalid.
Solution: Check that the recipient number is correct and try again.
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Cause 2: The size of the multimedia message exceeds the specified threshold.
Solution: Delete some content from the multimedia message to make sure its size does
not exceed the specified threshold. Then, try again.
The balance is insufficient.
Solution: Top up your account and try again.
Your phone's available storage is insufficient.
Solution: Make sure you have at least 1 MB available memory by deleting unused files
or applications.
1.9.3 Are there any restrictions on the size, format, or resolution of
the file to be attached to a multimedia message?
If an audio or video file exceeds the specified size threshold (depending on your service
provider), it cannot be attached to a message. If a picture is too large, it will be automatically
compressed before being attached to a message. As a result, the resolution of the picture
attached to the message decreases.
1.9.4 Where are my multimedia messages' attachments saved?
By default, when you receive a multimedia message, the attachment is automatically saved to
the /data folder, which is invisible to you.
When you choose to save an attachment, it is saved to /storage/sdcard0/Download in your
phone's internal storage by default.
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1.10 Music
1.10.1 What is the difference between Albums, Artists, Folders,
Genres, and Playlists?
Albums: Songs are sorted by album.
Artists: Songs are sorted by artist.
Folders: Songs are sorted by name.
Genres: Songs are sorted by genre.
Playlists: It contains the playlists you have created.
1.10.2 How do I create a playlist?
1. Go to Music and touch Playlists then Create new playlist.
2. Enter the playlist name and touch Save.
3. In the displayed dialog box, touch OK. Select the songs you want and touch ADD.
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