Huawei DN371T User Manual

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96722357_02

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Your Guide to YouView+

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Hello and welcome to YouView

Before you settle down to watch your favourite

programme, why not take a few minutes to get to

know what YouView can do?

This guide will introduce you to YouView’s features,

customisation options and help create the YouView

experience that’s right for you.

For help setting up your YouView box please see the

Getting connected guide.

If you’d like to stay up to date with all the latest

developments and news, please register your details at

youview.com.

YouView service requires broadband connection.YouView service subject to terms of use and suitable broadband speed, TV aerial and coverage, see www.youview.com for details. YouView design, user interface, speciﬁcations and content services available on YouView subject to change without notice. Software contained in this device is licensed on a limited basis. All other rights reserved. YouView and the YouView logo are registered trade marks of YouView TV Limited and are used under licence.(c)YouView TV Limited 2013. All logos and content images are trademarks and/or copyright of their respective owners.

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What’s Inside

Your Remote Control 3

Browsing Programmes 4

Guide 5

On Demand 6

Information Panel 7

Pause, Rewind, Fast Forward 8

Search 9

Recording 10

Recording: Extras 11

Reminders 12

MyView 13

MyView: Extras 14

Security 15

Settings 16

Parental Controls 17

Subtitles and Accessibility 19

System Information 19

Device Management 20

Network and Internet 21

Your Info and Legal 21

Your Broadband Provider 21

Troubleshooting 22

Customer support 25

Speciﬁcation 25

Safety Information 26

Legal Notice 30

License Information 32

The latest version of the YouView user guide is available to download at www.youview.com/support.

NOTE

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Stop playback

Dual key: Turns Audio Description on/off. Shift - Changes to upper case characters in Search

Search for On Demand and Catch Up and live TV programmes across YouView

Record a programme

Rewind

Skip backward

Control YouView Box/TV*

Back – jump back to a previous page/step

Mute button

Enter channel numbers

Dual key: Deletes recordings in MyView and text in Search. Also turns subtitles on/off.

Colour keys - follow onscreen prompts

Opens the main menu

Play/Fast forward

Standby

Pause/Skip forward

Zoom/Text

Displays more information on a programme

Opens the YouView Guide

Close/Exit the application

Arrow keys to navigate through YouView menus and players

Help

Your Remote Control

*To programme your universal remote control to operate your TV please visit http://consumer.huawei.com/en/. Enter DN371T in the website search box and press Enter.

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Browsing Programmes

Having a great variety of TV shows, ﬁ lms and radio to choose from is a good thing, but it can also make it hard to know where to start. That’s why YouView has made it easy to ﬁ nd your favourites and discover what’s new.

TV guide

The Guide is your electronic TV and Radio listings. It not only shows you what’s on TV and radio for the next 7 days, but it also lets you catch up on many programmes you may have missed in the past 7 days.

See page 5 for more information.

On demand

Forgot to record your favourite programme? Don’t worry - it’s probably already waiting in On Demand, along with lots of other great ﬁ lms and series.

See page 6 for more information.

Mini guide

Use the Mini Guide to scroll quickly through channels whilst still watching TV. To display the Mini Guide and see what’s on now, what’s available in Catch Up TV or what’s coming up, press OK or any arrow button. You can then scroll up to 12 hours backwards or forwards to ﬁ nd something to watch.

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Browsing Programmes: Guide

Catch up

To watch a programme that’s already been shown, use the left arrow button to go back in time. Catch up programmes are available for the past 7 days and will be shown in white text and have a icon.

Hiding channels

You can personalise the YouView guide by hiding the channels you don’t watch.

Press

and then the yellow button

to edit channels. Enter your PIN* and use

and to scroll through the channels. Press OK to select a channel and the yellow button to apply.

To unhide channels, press

and then

the yellow button .

Enter your PIN and press the red button to restore channels.

Browse

Press

on the remote to bring up the Guide, then use the left and right arrow buttons to move backwards and forwards through time.

Press and to select a programme. Then press OK to watch, where a programme is marked with a icon.

To move up and down by channel press and .

To move up and down by page press and .

Press and to skip backwards and forwards by 24 hours.

To return to the TV, if you have not selected a programme to watch, press .

Press the green button as a shortcut in the guide to what’s currently showing on live TV.

With the YouView Guide, you can check out what’s currently on TV or Radio, what’s going to be on for the next 7 days and you can scroll back 7 days to catch up on your favourite programmes. You can even set programme reminders and record programmes from the YouView Guide.

You can also ﬁ nd programmes that have been on TV recently in the On Demand menu. See the next section, On Demand, to learn more.

NOTE

*Please reference the section later in the guide

where the pin is given.

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By provider

Press to bring up the main menu. Highlight On Demand and press OK.

To see all programmes available from a particular entertainment provider, press the up arrow button to move into the list of players, then highlight one and press

OK.

By genre

Press to bring up the main menu. Highlight On Demand and press OK.

Scroll left or right through the list of genres until you ﬁ nd one you want. To see all the programmes available in that genre (e.g. TV Comedy) press the up arrow button.

Once you’ve found something that looks good, highlight it using the arrow buttons and press OK.

More about a programme

Anywhere you see , you can press

on the remote control to bring up

the Information Panel and ﬁ nd out more about a programme. This includes the ratings guidance information, and if subtitles are available.

You can also play more episodes from the same series, set recordings and reminders from the Information Panel.

Please note: Watching On Demand and Catch Up programmes will count towards any monthly broadband data allowance you may have. Please go to youview.com/ support for more detail.

Browsing Programmes: On Demand

Head to the On Demand area of YouView to ﬁ nd a great selection of TV programmes, series and ﬁ lms. We’ve organised it so that you can see at a glance which programmes have just been added and which ones are the most popular. Of course, if you’re just looking for a bit of inspiration or want to see what else is available, you can browse by genres instead - the choice is yours.

NOTE

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More episodes

Press to bring up the Information Panel and see if more episodes of the programme you’ve selected are available.

1. Press (Right arrow) to select “More Episodes”

2. Highlight the episode you’d like watch and press OK

Manage recordings

Press to bring up the Information Panel. You can set, play or cancel a recording and set reminders. Use the up and down arrow keys to select the required action and press OK.

Programme information

Press to bring up the Information Panel to get more information about a programme.

Please note: Watching On Demand and Catch Up programmes will count towards any monthly broadband data allowance you may have. Please go to youview.com/ support for more detail.

Watched a great programme and want to ﬁ nd another episode? Easy. Whether you’re watching a show on live TV, a recording or just browsing on demand, with the simple press of a button you can ﬁ nd and watch all related episodes.

NOTE

More Information: Information Panel

NOTE

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NOTE

Pause

To pause live TV for up to two hours, press

. When you are ready to continue watching

the programme you have paused, press .

Rewind

To rewind live TV, press . You can rewind at different speeds from slow to fast by pressing

again, up to 4 times. When you are ready to continue watching the programme you are rewinding, press .

Fast forward

If you paused or rewound live TV you can fast forward through the recording by pressing . You can forward at different speeds from slow to fast by pressing again, up to 4 times.

Pause, Rewind, Fast Forward

YouView gives you complete control over the way you interact with live TV, Catch Up, On Demand or recorded programmes.

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With YouView, you can search for speciﬁ c On Demand, Catch Up, and Live TV programmes across YouView, using the keypad on the remote.

Searching

Press

on the remote control. Otherwise,

you can press to display the main menu, then use the left arrow button to select Search and press OK.

The number keys on your remote allow you to enter a search term (e.g. programme title) using multi-tap functionality. For example, tap the ‘2’ key once for ‘a’, twice for ‘b’, three times for ‘c’ and four times for ‘2’.

If you make a mistake whilst searching using your remote, you can press

DEL

sub

Auto suggestions

As you type, YouView will suggest programmes or ﬁ lms it thinks you’re looking for – use the up arrow button to select the one you want and press OK.

If you haven’t seen the programme you want, just keep entering your search term, then press

OK to run your search.

Filtering

To ﬁ lter your search results, press the green button then use the arrow buttons to select a programme type: TV and Film, Radio or Music Videos.

Once you’ve ﬁ ltered your results, use the arrow keys to navigate to the item you want. Press OK to watch or to get more information. Press the blue button to clear your search and start again.

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Recording

Live TV

Guide

Information Panel

Mini Guide

Torn between a big night out and that big season ﬁ nale? Don’t be. YouView makes it easy to record your favourite programmes.

Setting a recording

To record the programme you’re currently watching, press Ron the remote control.

You can also set a recording now or in the future within the Guide, Mini Guide or the Information Panel (as shown in the pictures on the right). Use the arrow keys to locate your programme, then press

(See page 11 for details of how to play a recorded programme.)

Series recording

If the programme you want to record is part of a series, you will be given the option to record the selected episode or the whole series.

If you choose to record the whole series, every episode that then airs on the channel will be recorded, even if the time slot changes.

Any programmes you have recorded or that are scheduled to be recorded are listed in MyView. For more information, see the MyView section.

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Recording: Extras

Recording two programmes

Your YouView box lets you watch one programme while recording another. You can even record two programmes at the same time while watching another from Catch up, On Demand or MyView.

Recording clashes

If you try to record too many programmes at the same time, it will create a clash. YouView will let you know if there is a clash and suggest how you can resolve it (e.g. by cancelling another scheduled recording).

Cancelling a recording

To cancel a recording, go to the Guide, ﬁ nd the programme you’d selected to record and press

again on the remote control.

You can also cancel a recording through MyView or the Mini Guide – ﬁ nd the programme in your list of scheduled recordings, press

to open the Information Panel and then select Stop or Edit Recording.

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Reminders

Don’t miss the start of that exciting new TV drama series. You can set reminders for all your favourite programmes and YouView will let you know they’re about to start.

Setting a reminder

Find the future programme you want to be reminded about in the Guide, Mini guide or by using Live search. Then, press OK on the remote control.

You can also set a reminder from a programme’s Information Panel. Press

to open the Information Panel and select Set Reminder.

Cancelling a reminder

To cancel a reminder that you have previously set, select the programme on the YouView Guide or Mini Guide. Then, press OK on the remote control.

You can also cancel a reminder from the Information Panel. Press to open the Information Panel and select cancel the reminder.

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Viewing your recordings

The Recordings area of MyView lists all your watched and unwatched recorded programmes.

If you have a lot of recordings, they will be split across two or more screens. To scroll between them, just use the left and right arrow buttons on your remote control.

MyView also gives you other ways to ﬁ nd a speciﬁ c recording. For example, at the top of the screen, you can choose to view by date or alphabetically. Or, you can press the green button on your remote control to ﬁ lter programmes by watched or unwatched.

Playing your recordings

Highlight the recording you want to watch. Press

on the remote control.

Depending on your parental control settings, you may be asked to enter a PIN before playback of the recording will begin (see the Parental Controls section for more details).

Series Recording

If you have recorded a series you will see next to the programme title. Selecting the programme will reveal all recorded episodes of the show. Select the episode using the arrow keys and then press OK.

You can press OK to play the recording from the start or use the and to select your preferred start time on the play bar. Press OK when you are ready to watch your recording.

MyView

Managing your programmes is really easy. Just press at any time and select MyView to access all your recordings.

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MyView: Extras

Auto deleting recordings

If your hard disk becomes full and there isn’t enough space to record a new programme, YouView will automatically delete a recording, starting with the oldest watched recorded programme. Note that locking a recording ensures it won’t be auto deleted.

You can also turn auto delete off. To do this, press , go to Settings and use the arrow key to scroll right to Device Management. Press

OK on Auto Delete Recording and select OFF.

If the hard disk is full you may ﬁ nd that new programmes won’t be recorded.

Finding out more about a recorded programme

1. Highlight the recording.

2. Press OK.

3. Press to open the Information Panel.

If available, you may ﬁ nd more episodes from the same series.

Deleting a recording

1. Highlight the recording.

2. Press

DEL

sub

on the remote control.

Locking a recording

To prevent automatic deletion of a recording, you can lock it.

1. Highlight the recording.

2. Press the yellow button on the remote control.

To unlock a recording, highlight it and press the yellow button again.

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Security

For complete peace of mind, your YouView box lets you restrict access to any programmes you believe are unsuitable for younger members of your household.

PIN protection

Your YouView box comes with a default PIN:

1234. We recommend you change this when you set up your YouView box. However, you can change the PIN at any time via the Settings menu.

You can set up PIN protection on different types of programmes so you can control who can see what. For more information, see the section on Settings.

Note that you may also have to enter a different PIN if you want to watch paid for programmes. The programme provider will advise you at the point of purchase.

Hiding adult programmes

By default, access to the Adult section of the On Demand menu is PIN protected, but you can also hide this type of programme from view so it doesn’t even appear in On Demand. For more information, see the section on Settings.

Sharing information with entertainment providers

Your parental control settings will be passed to other programme providers so they can implement the same programme restrictions. They may also wish to apply their own restrictions within their players. For more information, see the section on Settings.

Important: Make sure you memorise your PIN and security questions. If you forget them, you will need to perform a factory reset and will lose any recorded programmes and reminders.

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Settings

Language

Some programme soundtracks and subtitles are available in more than one language. If you would prefer to hear a programme or read subtitles in a different language, you can change your language settings.

Go to Settings and select Language to change your Audio Language. The default language is English. You can change this to another language, e.g. Welsh.

You can also change the language of any subtitles. See the Accessibility section for more information.

TV signal and quality

Re-tune

Occasionally, you may need to retune your live digital TV channels. For example, you may have moved house or you could be experiencing problems with your reception.

1. Make sure your aerial is connected, then go to Settings and select TV Signal and Quality.

2. Select Re-tune Channels to begin the re-tune.

Synchronise picture and sound

Connecting your YouView box to speakers or a surround sound system may cause syncing issues (i.e. the programme sound isn’t in time with

the action on screen).

If this happens, you will need to adjust the audio delay.

1. Go to Settings and select TV Signal and Quality.

2. Select Synchronise Picture and Sound and use the left or right arrow keys to select the correct audio delay.

Play in High Denition

The default setting for Play in High Deﬁnition is NO. If YES is selected, YouView will automatically look for and play High Deﬁnition versions of On Demand programmes, when possible, until the setting is changed back to NO. Viewing On Demand programmes in HD may require a

faster broadband speed and use more broadband data.

To turn HD on:

1. Go to Settings and select TV Signal and Quality

2. Select Play in High Deﬁnition and use the left or right arrow keys to select YES.

S/PDIF Audio format

YouView can be connected to a surround sound

system using the S/PDIF connection. To change

the audio format use the or arrow to

select SURROUND and press OK.

We’ve made YouView as easy as possible to set up and start using. You can change many of YouView’s settings at any time to personalise your TV experience.

To access any of the options covered in this section, press and select Settings, then use the arrow keys to move back and forth through the menu options.

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Settings: Parental Controls

Changing your PIN

Your YouView box comes with a default PIN: 1234. For improved security, we recommend you change this, especially if you have selected Parental Controls.

To do this in Settings, select Parental Controls, then press OK. Select the Change PIN option and follow the on screen instructions.

Changing your security question

If you have forgotten your PIN, you can opt to change it by answering a security question. To change your security question, select the option Change Security Question and follow the on screen instructions.

Restricting access to adult on demand programmes

By default, the Adult On Demand category is PIN protected. You can opt to turn this off but you must have also turned off restrictions on rated programmes (see right).

You can also choose to hide adult programmes completely. Choose the Restrict Adult On Demand Category option to set this control.

Restricting access to rated programmes and ﬁlms

You can restrict access to programmes and ﬁlms that have a rating, such as 15 or 18 or that have guidance labelling (e.g. programmes shown outside the watershed).

If you set the Restrict Rated Programmes option to ON, restrictions will be in place outside the watershed when accessing programmes rated 15, 16, 18, and programmes that are Guidance labelled. You can customise the rating level at which these restrictions apply.

The parental control settings allow you to restrict access to rated programmes. When turning restricted rated programmes on, you will be asked to enter a PIN to access rated programmes before the watershed.

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Subtitles

Subtitles are a textual version of the dialogue in shows. If a broadcaster has subtitled their

programmes, the subtitles will

be available on YouView.

To turn subtitles on, either:

Press

DEL

sub

on the remote control

when watching live TV; or

1. Go to Settings and select Subtitles and Accessibility and press OK.

2. Scroll up the list of options and choose Subtitles.

3. Use the left or right arrow key to select Subtitles ON, then press OK.

Note: Subtitles will stay on until turned off.

If you want to turn subtitles off, repeat the steps or press

DEL

sub

on the remote control again.

You can also set a preferred language for subtitles to be shown where available. In the Subtitles and Accessibility section of the Settings menu:

1. Scroll through the list of options and choose Subtitles Language.

2. Use the left or right arrow key to select your preferred language. You can choose English (default) or another language, e.g. Welsh.

3. Press OK to conﬁrm your selection.

Audio description

Like a narrator telling a story, audio description (AD) is an additional commentary describing body language, expressions and movements. AD gives you information about the things you might not be able to see, meaning you can keep up with the action.

You will be able to see if AD is available for a programme in the Information Panel.

To turn AD on, either:

Press AD on the remote control; or

1. Go to Settings and select Subtitles and Accessibility and press OK.

2. Scroll up the list of options and choose Audio Description.

3. Use the left or right arrow key to select AD ON and press OK.

Please note: AD will stay on (when available) until turned off.

To turn AD off, repeat the steps or press AD on the remote control again.

You can also adjust how loud AD is compared to the normal programme soundtrack.

In the Subtitles and Accessibility section of the Settings menu:

1. Select Audio Description Volume from the list of options.

2. Use the left or right arrow key to select the desired volume level and press OK.

If you’re hard of hearing or visually impaired, your YouView box comes with some helpful additional features to ensure you get the most out of your TV experience.

Settings: Subtitles and Accessibility

Subtitles and Audio Description are automatically recorded even if you have them switched OFF at the time of the recording. To switch them on while playing back a recording simply follow the instructions above.

NOTE

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Sign language

Sign language is available on some On Demand programmes on YouView. If a programme has been produced with sign language and this setting has been enabled, signed versions of a programme will be played in preference to nonsigned versions.

To turn sign language on:

1. Go to Settings and select Subtitles and Accessibility and press OK.

2. Scroll up the list of options and choose Sign Language.

3. Use the left or right arrow to select ON and press OK.

‘Zooming’ the screen

If you’re ﬁnding it difﬁcult to read some of the text on the YouView screens, you can use the Zoom tool to enlarge it.

Simply press on the remote control when using the YouView menus and guides, and use the left, right, up or down arrow keys to move around the screen. Once you’ve ﬁnished reading, press Zoom again to go back to normal view.

Please note: Other keys such as OK do not work when zoomed.

Settings: Subtitles and Accessibility

Settings: System Information

Device information

This option tells you the manufacturer, model and serial number of your box.

Software version

This option tells you which versions of software you currently have installed. This will change from time to time as YouView updates software on your behalf.

Number of channels

This tells you how many channels you have tuned. Check here if you think you have missing channels.

TV signal quality

If you’re having reception problems, you can check the quality and strength of the channel you’re watching. In Settings, use the arrow key

to scroll left to the TV Signal and Quality option, then press OK.

Network connection status

If you are using a broadband router, this setting will show you the status of your connection. It will also give you information about that connection, such as the IP address. You can change this information in Network and Internet settings.

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Settings: Device Management

Auto delete recordings

By default, your YouView box is set to delete old recordings automatically when the hard disk runs out of space. However, to prevent this, use the arrow keys to select ON or OFF.

Software update

YouView will automatically update your software overnight, if the box is left in standby. You can use this setting to check for updates manually.

Update on demand players

Checking for updates to On Demand players is performed automatically. However, you can check for updates yourself by selecting Check Now.

Reset your YouView box

Use this option if you want to reset your YouView Box and restore it to its factory settings. However, this will also reset your PIN, any preferences you have set, delete your postcode and all your current and future recordings and reminders.

Note: Resetting your YouView box will delete all your recordings. Make sure you have watched all the programmes you want to see before you reset your box.

Automatic standby time

This option controls when or if your YouView box should go into standby mode. By default, it will go into standby after 3 hours if you have not interacted with it.

To change the default setting, press OK on Automatic Standby Time and use the arrow keys to select 2, 3, 4 or 12 hours.

Eco mode

Use this option to manage the energy settings for your YouView box. By default this is set to HIGH, the most energy efﬁcient mode. By changing this setting to LOW your YouView box will only go into active standby, which is less energy efﬁcient but will reduce the start up time.

RF loop through

If you wish to supply the aerial signal to another device e.g. TV’s use this option to enable the Antenna Out connection on your YouView box. By default, this is set to OFF.

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Settings: Network and Internet

Access this section if you want to check your Wired Connection settings. If they are set to Automatic, your YouView Box will detect your settings. This option is the default setting and is considered to be appropriate for most users.

However, if you prefer, you can change this setting to ‘Manual’. You can then enter the IP address, Subnet Mask, Default Gateway, Primary DNS Server and Secondary DNS Server yourself. (If you don’t have this information, please contact your broadband provider.)

Settings: Your Info and Legal

Your Broadband Provider

The Your Info and Legal section allows you to view and edit your postcode. Your postcode lets us tailor services based on your location and is shared with our trusted partners.

This section also allows you to review the Terms of Use for the YouView service.

You may see a button appear on your main menu from your broadband provider. If this button does appear, it will give you access to additional services.

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Troubleshooting

1. Setting up

When you switch the box on for the ﬁrst time, you’ll need to run through the on screen setup to tune the TV channels available to you.

If the screen setup doesn’t start, freezes or the ‘All Done’ screen is not displayed at the end, try the following steps to resolve this:

a) Check the power cable is connected securely to the box and power is switched on at the wall.

b) Check your TV is ON and not in standby.

c) Choose ‘source’ or ‘input’ on your TV remote control and select the option which matches the port number on the back of your TV (e.g. HDMI). For more details on selecting the correct input please refer to your TV user guide.

d) If the setup wizard has frozen, check your aerial cable between your TV and box and also your ethernet cable between your box and router are connected correctly and securely. If not, re-connect any loose cables. If you have used powerline adapters, check these cables too.

e) Restart the box. Switch OFF the power supply to the box and then switch it back ON. The setup wizard should restart.

If the screen setup has ﬁnished but your box did not connect to your

broadband, try the following steps to resolve this:

a) Press the YouView button on your remote control, go to Settings > Network and Internet > Wired Connection and select Automatic. This should enter your broadband settings for you automatically. If this does not happen, restart your router and try again. If you need to enter values manually, select Manual. (Note: Your broadband provider can provide you with these values).

b) If you did not accept the Terms of Use at the end of the screen setup, you will not be able to use the On Demand or Search features. To change this, press on your remote control and go to Settings > Your Info and Legal > Terms of Use. Select Accept then press OK. The On Demand and Search features should now be available to you.

2. Poor picture: live TV – if your picture is pixelated or breaking up:

This is likely to be a problem with the signal reaching your YouView box. Try the following steps to resolve this:

a) Check all your cables are connected correctly and securely. In particular, check your aerial cable’s connection to the wall socket and your YouView box.

Need a bit of help with your YouView box? This section identiﬁes some of the more common problems you may encounter and offers suggestions to help you ﬁx them.

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b) Restart your YouView box. Switch OFF the power to the box and then switch it back ON again.

c) If restarting your box didn’t ﬁx the issue, try a channel re-tune. Using your remote control, press the YouView button, go to Settings > TV Signal and Quality > Re-tune Channels.

d) Have there been any recent changes in or outside your home? For example, have you placed any electrical appliances near the box? Is there any building work taking place or has there been any extreme weather? These can sometimes cause electrical interference with your equipment. Try moving any electrical appliances away from the vicinity of your YouView box to see if this helps.

e) To ﬁnd out if there is a problem with your YouView box, connect it to another known working aerial connection. If you’re still experiencing problems with picture quality, please contact Huawei Support.

f) If there appears to be a problem with the aerial in your home you may need to contact an aerial engineer. Please visit youview.com/support for more information.

3. Poor picture: on demand – experiencing buffering, jittery or frozen picture

If you’re having trouble watching On Demand or Catch Up, try the following:

a) Check to see if there are any other devices connected to the internet e.g. laptops or games consoles. These can slow your broadband speed,

especially during peak periods. Disconnecting or reducing usage of these devices may resolve this issue.

b) Check that all your cable connections, in particular the ethernet connection from your box to your router or powerline adapters, are connected correctly and securely. If not, re-connect any loose cables, restart your router and turn the power off and then on to reset powerline adapters.

c) If the problem persists, you may need to contact your broadband provider or an engineer. For more details, visit youview.com/support.

4. On demand: if a Player is missing or an on demand programme won’t play

If you are having problems accessing or watching catch up or on demand TV, please check all of the cables are connected and ensure your broadband

Troubleshooting

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connection is working. For more information, visit www.youview.com/ support.

If you are experiencing problems with ﬁnding Players, please ensure you disconnect and reconnect the aerial cable and manually retune the channels by going to Settings>TV Signal & Quality>Re-tune Channels.

5. Error Messages:

Error messages will appear if an issue with YouView is detected, e.g. reduced or lost digital signal. For more details on an error code please visit www.youview.com/support

6. Sound problems: no sound

If you can’t hear anything while watching TV or during a recording playback, try the following:

a) Check whether the mute or volume control button on your TV and / or YouView remote control has been accidentally pressed.

b) Check all your HDMI / SCART cables are connected securely.

c) If connected to a surround sound system, check that the system is on and cables are connected correctly and securely.

Syncing between picture and sound

If you have connected your YouView box to a surround sound system, you can adjust the synchronisation between the sound and picture manually. To do this, press on your remote control and go to Settings > TV Signal and Quality > Synchronise Picture and Sound, then select the appropriate value.

7. Can’t remember my PIN number

If you did not change your PIN number during setup, the default PIN is

1234.

If you can’t remember your PIN, you can reset it by answering your security question. Go to Settings > Parental Controls > Change PIN and enter the answer to your security question.

If you can’t remember your PIN number and security question you will have to reset the box. (Note: Resetting your YouView box will delete all your preferences and recordings).

To reset your box, press on your remote control and go to Settings > Device Management > Reset YouView Box. Once you reset the box, you will need to go through the set up process again and create a new PIN number.

8. Cannot record programmes due to disk space

The most likely reason for this is a full hard disk. To free up space for new recordings, you’ll need to delete some of your old ones. To do this, press

on your remote control, select MyView, then select

the recordings you want to delete, and press

DEL

sub

9. Using the YouView app

If you are experiencing problems with using the YouView app please check you have connected your YouView app, on your mobile device, to your YouView box. To check go to settings>Device Management>Mobile Devices.

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Got a question or need more help with your YouView box? call your local Huawei support representative:

tel: 0844 800 6800

hours: Mon-Fri 9am to 5pm

Please visit www.huaweidevice.com/worldwide/support/hotline for recently updated hotline and email address in your country or region.

For any other questions about YouView services, please see the User Guide or go to www.youview.com/support

Speciﬁcation

Power Supply

Power Type: SMPS

Power Consumption: Max. 20W

Input Voltage: AC 90-250 volts, 50/ 60Hz

Protection: Separate Internal Fuse & Lightning protection

Physical Speciﬁcation

Size (W x H x D): 345mm x 200mm x 50mm

Weight: 1Kg (approx.)

YouView service requires broadband connection. YouView service subject to terms of use and suitable broadband speed, TV aerial and coverage, see www.youview. com for details. YouView design, user interface, speciﬁcations and content services available on YouView subject to change without notice. Software contained in this device is licensed on a limited basis. All other rights reserved. YouView and the YouView logo are registered trade marks of YouView TV Limited and are used under licence. (c)YouView TV Limited 2012. All logos and content images are trademarks and/or copyright of their respective owners.

NOTE

Customer support

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Safety Information

This section contains important information about the operation of your device. It also contains information about how to use the device safely. Read this information carefully before using your device.

Environmental consideration

Do not use the device where ﬂammable or explosive materials are stored (for example, in a petrol station). Using your device in these environments increases the risk of explosion or ﬁre. In addition, follow the instructions indicated in text or symbols.

Do not store or transport the device in containers with ﬂammable liquids, gases, or explosives.

Operating environment

Avoid dusty, damp, dirty environments and strong magnetic ﬁelds. Using the device in these environments may result in malfunctions.

Before connecting and disconnecting cables, turn off the device and disconnect it from the power supply. Ensure that your hands are dry during operation.

Place the device on a stable surface.

During thunderstorms, turn off your device and remove all cables connected to it to protect against lightning strikes.

Ideal operating temperatures are 10 °C to 30 °C. Ideal storage temperatures are -20°C to 50°C. Extreme heat or cold may damage your device or accessories.

Keep the device and accessories in a well-ventilated and cool area away from direct sunlight. Do not enclose or cover your device with towels or other objects. Do not place the device in a container with poor heat dissipation, such as a box or bag.

To protect your device or accessories from ﬁre or electrical shock hazards, exposing them to rain and moisture.

Keep the device away from sources of heat and ﬁre, such as a heater, microwave oven, stove, water heater, radiator, or candle.

Do not place any object, such as a candle or a water container, on the device. If any foreign object or liquid enters the device, immediately stop using it, power it off, and remove all cables connected to it. Then, contact an authorized service center.

Do not block ventilation openings, and ensure it is used in a well ventilated area. Reserve a minimum of 10 cm around the device to dissipate heat.

Stop using your device or applications for a while if the device overheats.

Do not allow children or pets to chew or suck the device or accessories. Doing so may result in injury.

Child’s safety

Comply with all precautions with regard to child’s safety. Letting children

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play with the device or its accessories may be dangerous. The device includes detachable parts that may present a choking hazard. Keep away from children.

Accessories

Using an unapproved or incompatible power adapter, charger or battery may cause ﬁre, explosion or other hazards.

Only use accessories approved for use with this model.

Power adapter safety

The power plug is intended to serve as a disconnect device.

For pluggable devices, the socket-outlet shall be installed near the devices and shall be easily accessible.

Unplug the power adapter from the electrical outlet when not in use.

Do not drop or cause an impact to the power adapter. If the power adapter is damage, immediately disconnect it from the supply using the switch on the plug or the main electrical circuit breaker. Return the adapter to the authorised service centre for inspection.

If the power cable is damaged (for example, the cord is exposed or broken), or the plug becomes loose, stop using it at once. Continued use may lead to electric shocks, short circuits, or ﬁre.

Battery safety

Do not short circuit battery terminals, with items such as keys. Doing so may short-circuit the battery and cause injuries.

Keep the battery away from excessive heat and direct sunlight. Do not place it on or in heating devices, such as microwave ovens, stoves, or

radiators. Batteries may explode if overheated.

Do not attempt to modify or remanufacture the battery, insert foreign objects into it, or immerse or expose it to water or other liquids. Doing so may lead to ﬁre, explosion, or other hazards.

If the battery leaks, ensure that the electrolyte does not make direct contact with your skins or eyes. If the electrolyte touches your skins or splashes into your eyes, immediately ﬂush with clean water and consult a doctor.

If the batteries show any sign of distortion, colour change or overheating, immediately stop using the device and remove the battery. Continued use may lead to battery leakage, ﬁre, or explosion.

If the battery is improperly replaced, it may explode. Replace the battery with the same or equivalent type only. Old batteries must be disposed of in accordance with local regulations and must not be put in a ﬁre due to a risk of explosion.

Do not smash or pierce the battery, or expose it to high external pressure. Doing so may lead to a short circuit or overheating.

Do not drop the device or battery. If the device or battery is dropped, especially on a hard surface, it may be damaged.

Cleaning and maintenance

During storage, transportation, and operation of the device, keep it dry and protect it from damage.

If the device is not going to be used for an extended period of time, power it off, and remove all cables connected to it.

If anything unusual occurs (for example, if the device emits smoke or any

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unusual sound or smell), immediately stop using it, power it off, remove all cables connected to it, and contact an authorised service center.

Do not walk on, pull, or excessively bend any cable. Doing so may damage the cable, causing the device to malfunction.

Before you clean or maintain the device, stop using it, and disconnect all cables connected to it.

Do not use any chemical detergent, powder, or other chemical agents (such as alcohol and benzene) to clean the device or accessories. These substances may cause damage to parts or present a ﬁre hazard. Use a clean, soft, and dry cloth to clean the device and accessories.

Keep the device and accessories dry. Do not attempt to dry it with an external heat source, such as a microwave oven or hair dryer.

Avoid collision, which may lead to device malfunctions, overheating, ﬁre, or explosion.

Do not expose your device or accessories to extreme heat or cold. These environments may interfere with proper function and may lead to ﬁre or explosion.

Do not dismantle or remanufacture the device and its accessories. This voids the warranty and releases the manufacturer from liability for damage. In case of damage, contact an authorized service center for assistance or repair.

To avoid damage of the hard disk drive

Do not move the box or turn the power off suddenly while the hard disk drive is running.

The company shall not be liable for any corruption of data on the hard disk drive caused by carelessness or misuse

Disposal and recycling information

This symbol (with or without a solid bar) on the device, batteries (if included), and/or the packaging, indicates that the device and its electrical accessories (for example, a headset, adapter, or cable) and batteries should not be disposed of as household garbage. These items should not be disposed of as unsorted municipal waste and should be taken to a certiﬁed collection point for recycling or proper disposal.

For more detailed information about device or battery recycling, contact your local city ofﬁce, household waste disposal service, or retail store.

Disposal of the device and batteries (if included) is subject to WEEE Directive Recast (Directive 2012/19/EU) and Battery Directive (Directive 2006/66/EC). The purpose of separating WEEE and batteries from other waste is to minimize the potential environmental impacts and human health risk of any hazardous substances that may be present.

Reduction of hazardous substances

This device is compliant with the REACH Regulation [Regulation (EC) No 1907/2006] and RoHS Directive Recast (Directive 2011/65/EU). Batteries (if included) are compliant with the Battery Directive (Directive 2006/66/EC). For up-to-date information about REACH and RoHS compliance, please visit the web site www.huaweidevice.com/certiﬁcation.

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EU regulatory conformance

Statement

Hereby, Huawei Technologies Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of LVD Directive 2006/95/EC and EMC Directive 2004/108/EC.

For the declaration of conformity, visit the web site www.huaweidevice. com/certiﬁcation.

The following marking is included in the product:

This device may be operated in all member states of the EU.

Observe national and local regulations where the device is used.

This device may be restricted for use, depending on the local network.

Hereby, Huawei Technologies Co., Ltd. declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2009/125/EC.

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Legal Notice

No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd. and its afﬁliates (“Huawei”).

The product described in this manual may include copyrighted software of Huawei and possible licensors. Customers shall not in any manner reproduce, distribute, modify, decompile, disassemble, decrypt, extract, reverse engineer, lease, assign, or sublicense the said software, unless such restrictions are prohibited by applicable laws or such actions are approved by respective copyright holders.

Trademarks and Permissions

, , and are trademarks or registered trademarks of Huawei Technologies Co., Ltd.

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories.

HDMI, the HDMI Logo, and High-Deﬁnition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Other trademarks, product, service and company names mentioned may be the property of their respective owners.

Notice

Some features of the product and its accessories described herein rely on the software installed, capacities and settings of local network, and therefore may not be activated or may be limited by local network operators or network service providers.

Thus, the descriptions herein may not exactly match the product or its accessories which you purchase.

Huawei reserves the right to change or modify any information or speciﬁcations contained in this manual without prior notice and without any liability.

Third-Party Software Statement

Huawei does not own the intellectual property of the third-party software and applications that are delivered with this product. Therefore, Huawei will not provide any warranty of any kind for third party software and applications. Where a fault lies in the third party software, Huawei will be unable to rectify the issue, nor be responsible or liable for the functions or performance of third-party software and applications.

Third-party software and applications services may be interrupted or terminated at any time, and Huawei does not guarantee the availability of any content or service. Third-party service providers provide content and services through network or transmission tools outside of the control of Huawei. To the greatest extent permitted by applicable law, it is explicitly

Page 34

stated that Huawei shall not compensate or be liable for services provided by third-party service providers, or the interruption or termination of thirdparty contents or services.

Huawei shall not be responsible for the legality, quality, or any other aspects of any software installed on this product, or for any uploaded or downloaded third-party works in any form, including but not limited to texts, images, videos, or software etc. Customers shall bear the risk for any and all effects, including incompatibility between the software and this product, which result from installing software or uploading or downloading the third-party works.

DISCLAIMER

ALL CONTENTS OF THIS MANUAL ARE PROVIDED “AS IS”. EXCEPT AS REQUIRED BY APPLICABLE LAWS, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS MANUAL.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HUAWEI BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR LOSS OF PROFITS, BUSINESS, REVENUE, DATA, GOODWILL SAVINGS OR ANTICIPATED SAVINGS REGARDLESS OF WHETHER SUCH LOSSES ARE FORSEEABLE OR NOT.

THE MAXIMUM LIABILITY (THIS LIMITATION SHALL NOT APPLY TO LIABILITY FOR PERSONAL INJURY TO THE EXTENT APPLICABLE LAW PROHIBITS SUCH A LIMITATION) OF HUAWEI ARISING FROM THE USE OF THE PRODUCT DESCRIBED IN THIS MANUAL SHALL BE LIMITED TO THE AMOUNT PAID BY CUSTOMERS FOR THE PURCHASE OF THIS PRODUCT.

Import and Export Regulations

Customers shall comply with all applicable export or import laws and regulations and be responsible to obtain all necessary governmental permits and licenses in order to export, re-export or import the product mentioned in this manual including the software and technical data therein.

To better understand how we protect your personal information, please see the privacy policy at http://consumer.huawei.com/en/privacy-policy/index. htm.

Page 35

License Information

This product incorporates open source software components covered by the terms of third party copyright notices and license agreements, to view more details about the opensource and Youview software, please visit https://industry.youview.com/ pages/opensource/. To view more details about the copyright notice of HUAWEI software, please visit http://consumer.huawei. com/minisite/copyright_notice/.

WRITTEN OFFER

If you would like a copy of the GPL source code contained in this product, please contact mobile@huawei.com. a small charge will be made to cover the cost of supply.

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Owner’s Signature

Warranty Notice

Your Set Top Box is guaranteed for 12 months and the remote control unit and power

adapter are guaranteed for a period of 6 months from the date of purchase subject to

normal use.

Customer service enquiry: +44 (0) 844 800 6 800

Monday–Friday (Excluding public holidays)

9:00 am to 5:00pm

Purchase Date:

Owner’s Name:

Contact Telephone Number:

Address:

Model Name:

Serial NO:

S/N: CCCFVSYYMDDXXXXX(5301XXXX)

Calls to this number are charged at a higher rate, approximately 5.1 pence

per minute from landlines and will be considerably more from Mobiles.



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

To the Customer

1. Warranty conditions:

• This warranty only applies to defects that occur within the warranty period.

• Proof of Purchase is provided.

• The equipment is returned to its place of purchase with the completed

information and serial number.

• This warranty does not cover any fault or defects caused by accidents, misuse,

fair wear and tear, neglect, tampering or any attempt to adjust or repair other

than through the approved agent.

2. This warranty will be null and void in any of the following events:

• If the serial number or warranty seal on the equipment has been defaced or

removed.

• Ifanytermcontainedinthiswarrantyhasbeenalteredormodiedinany

way without prior written consent of Huawei.

• An incorrect power adapter has been used.

Subject to the terms listed above, the warranty will provide for the repair of, or at

Huawei’s or its agents discretion, the option to replace the Set top box or any of its

components(otherthanthebatteries),whichisidentiedasfaultyorbelowstandard,

or as a result of inferior workmanship or materials. Products over 28 days from the

date of purchase may be replaced with refurbished or repaired products.

This warranty does not affect your statutory rights

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