Htc 2Q5V100, 2Q5V200 User Manual
User guide
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HTC Confidential
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HTC Confidential
2Q5V100 / 2Q5V200
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2 Contents
Contents
Features you'll enjoy
Android 7 Nougat 8
Truly personal 9
Unboxing and setup
HTC Desire 12 overview 10
Inserting the nano SIM and microSD cards 11
Charging the battery 13
Switching the power on or off 13
Setting up HTC Desire 12 for the first time 14
Adding your social networks, email accounts, and more 15
Choosing which nano SIM card to connect to the 4G LTE network 16
Choosing which SIM card to use for sending SMS and MMS 16
Managing your nano SIM cards with Dual network manager 16
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Your first week with your new phone
HTC Sense Home 17
Turning Sleep mode on or off 17
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Unlocking the screen 17
Touch gestures 18
Getting to know your settings 21
Using Quick Settings 21
Capturing your phone's screen 22
Travel mode 23
Restarting HTC Desire 12 (Soft reset) 23
Notifications 23
Selecting, copying, and pasting text 25
Entering text 25
How can I type faster? 26
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Updates
Software and app updates 28
Installing a software update 28
Installing an application update 29
Installing app updates from Google Play Store 29
Home screen layout and fonts
Adding or removing a widget panel 30
Changing your main Home screen 30
Home wallpaper 31
Changing the default font size 31
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3 Contents
Widgets and shortcuts
Launch bar 32
Adding Home screen widgets 32
Adding Home screen shortcuts 33
Grouping apps on the widget panel and launch bar 33
Moving a Home screen item 34
Removing a Home screen item 34
Sound preferences
Changing your ringtone 35
Changing your notification sound 35
Setting the default volume 35
Taking photos and videos
Camera basics 36
Taking a photo 37
Recording video 39
Applying a filter 40
Google Photos
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What you can do on Google Photos 41
Viewing photos and videos 41
Editing your photos 41
Trimming a video 42
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Phone calls
Making a call 43
Receiving calls 43
Emergency call 44
What can I do during a call? 44
Setting up a conference call 45
Call History 46
Switching between silent, vibrate, and normal modes 46
SMS and MMS
Sending a text or multimedia message via Android Messaging 47
Contacts
Your contacts list 48
Setting up your profile 48
Adding a new contact 49
Editing a contact’s information 49
Getting in touch with a contact 49
Importing contacts from your nano SIM card 50
Sending contact information 50
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4 Contents
Battery
Tips for extending battery life 51
Using battery saver mode 53
Checking battery usage 53
Checking battery history 53
Battery optimization for apps 53
Storage
Freeing up storage space 55
Types of storage 55
Should I use the storage card as removable or internal storage? 56
Setting up your storage card as internal storage 57
Moving apps and data between the phone storage and storage card 57
Moving an app to or from the storage card 58
Copying or moving files between the phone storage and storage card 58
Copying files between HTC Desire 12 and your computer 59
Unmounting the storage card 60
File Manager 60
Backup and reset
Backing up HTC Desire 12 61
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Resetting network settings 62
Resetting HTC Desire 12 (Hard reset) 62
Installing and removing apps
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Getting apps from Google Play Store 63
Downloading apps from the web 64
Uninstalling an app 64
Working with apps
Accessing your apps 65
Arranging apps 65
App shortcuts 66
Multi-tasking 67
Controlling app permissions 68
Setting default apps 68
Setting up app links 68
Disabling an app 69
HTC apps
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Boost+ 70
HTC BlinkFeed 70
HTC Themes 70
HTC Sense Companion 70
Mail 71
Weather 71
Clock 71
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5 Contents
Sound Recorder
Recording voice clips 72
Internet connections
Turning the data connection on or off 73
Managing your data usage 73
Wi-Fi connection 75
Connecting to VPN 76
Installing a digital certificate 77
Using HTC Desire 12 as a Wi-Fi hotspot 77
Sharing your phone's Internet connection by USB tethering 78
Bluetooth
Turning Bluetooth on or off 79
Connecting a Bluetooth headset 79
Unpairing from a Bluetooth device 80
Receiving files using Bluetooth 80
Common settings
Do not disturb mode 82
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Location settings 84
Airplane mode 84
Automatic screen rotation 85
Setting when to turn off the screen 85
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Screen brightness 85
Adjusting the display size 85
Touch sounds and vibration 86
Changing the display language 86
Changing the display font 87
Security settings
Assigning a PIN to a nano SIM card 88
Setting a screen lock 88
Setting up Smart Lock 89
Turning the lock screen off 90
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Accessibility settings
Accessibility settings 91
Navigating HTC Desire 12 with TalkBack 91
Trademarks and copyrights
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Index
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6 About this guide
About this guide
In this user guide, we use the following symbols to indicate useful and important information:
This is a note. A note often gives additional information, such as what happens when you choose
to do or not to do a certain action. A note also provides information that may only be applicable
to some situations.
This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you
know of an option that you may find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This provides safety precaution information, that is, information that you need to be careful
about to prevent potential problems.
Some apps may not be available in all regions or with your mobile operator.
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7 Important note on recoverable data
Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or erased from your device
may still be recoverable by third-party data recovery software. Even a factory reset may not
permanently erase all data from your mobile device, including personal information.
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8 Features you'll enjoy
Features you'll enjoy
Android 7 Nougat
Android™ 7 Nougat brings new features that make working with apps and settings even more
convenient.
App shortcuts
Starting from Android 7.1, press and hold an app icon to display a menu that lets you quickly access
common app functions. For example, from the Clock app icon, you can quickly set a timer or alarm.
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Not all apps support the app shortcuts feature.
See App shortcuts on page 66.
Multi-tasking made easy
Aside from flipping through running apps, there are faster ways to use the RECENT APPS button
for switching between apps.
§ Want to watch a video while chatting at the same time? Use the split-screen view to display
two running apps side by side.
§ Quickly switch to the previous app with a double tap.
For details, see Multi-tasking on page 67.
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Enhanced notifications
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See incoming information on a notification without having to open an app. If you received a new
message, you can directly send a reply right from the notification. See Notifications panel on page
24.
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9 Features you'll enjoy
Improved settings
§ Limit how much mobile data your phone uses. When you turn Data Saver on, apps in the
background won't be able to use the data connection unless you've set these apps to access
mobile data. See Data Saver on page 74.
§ Use the Quick Settings bar to toggle Wi-Fi® and other quick settings on and off. See Using
Quick Settings on page 21.
§ No more navigating back to the main settings screen by screen. There's a slideout menu that
you can open anytime to directly access the main settings. See Getting to know your settings
on page 21.
§ At the top of the Settings screen, see suggestions for how to get more out of your phone.
§ Aside from changing the font size, you can also adjust the display size of items such as icons
and images. See Adjusting the display size on page 85.
Truly personal
Designed with you in mind, HTC Desire 12 is loaded with HTC apps that make your phone unique
and truly personal.
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HTC Sense Companion is your companion app that adapts to your lifestyle. With HTC Themes,
personalize your phone by creating your own theme that has your selected wallpaper, icons,
ringtone, and fonts. To learn more about these and other apps, see HTC apps on page 70.
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10 Unboxing and setup
Unboxing and setup
HTC Desire 12 overview
After taking HTC Desire 12 out of the box, familiarize yourself first with the location of the card
tray, controls, and sensors.
1. VOLUME control
2. POWER button
3. Speaker
4. micro USB connector
5. Microphone
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You need a 4G/LTE™ plan to use your operator's 4G/LTE network for voice calls and data services.
Check with your operator for details.
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§ If you want to use a case or screen protector, don’t cover and block the proximity sensor.
Purchase a case or screen protector designed for HTC Desire 12.
§ Avoid liquid or dust from entering the microphone hole to prevent damage to the microphone.
6. 3.5mm headset jack
7. nano SIM and storage card tray
8. Proximity and light sensor
9. Front camera
10. Notification LED
§ Avoid connecting third-party headsets or accessories with metallic charms that dangle near the
headset jack. Using these may affect signal reception.
§ Don’t disassemble any part of the phone. Don’t try to open the phone or remove the battery by
force. This may damage the phone or its electronics and will invalidate the warranty.
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11 Unboxing and setup
Inserting the nano SIM and microSD cards
§ Use a standard nano SIM card. A modified card that is thicker than the standard nano SIM card
will not fit properly on the tray and may damage the card slot.
§ The microSD™ card is optional and sold separately.
1. Hold the phone face up.
2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—
into the tray eject hole.
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When inserting the eject tool into the tray eject hole to remove the card tray, do not obstruct
the tray to avoid damaging the eject mechanism inside the slot.
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3. Push the tip all the way into the hole until the tray ejects, and then pull the tray out.
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SIM 1
SIM 2
SIM 2
12 Unboxing and setup
4. Do the following to place your nano SIM and microSD cards into the tray:
With the gold contacts facing down, place your nano SIM and microSD cards into the SIM 1,
SIM 2, and SD holders of the tray. Make sure to align the cutoff corners of the nano SIM cards
to the notches on the holders.
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By default, SIM 1 will connect to the 4G LTE/3G network, and SIM 2 will connect to 3G/2G. To
find out how to set the preferred card for connecting to 4G LTE, see Managing your nano SIM
cards with Dual network manager on page 16.
5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. Hold the
tray with the microSD card between your fingers, and then steadily slide the tray all the way
into the slot.
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6. Make sure the tray is fully inserted and doesn't protrude from the slot.
Follow the same procedure above to eject the tray and remove your cards. Before ejecting the tray,
make sure to unmount your microSD card first. See Unmounting the storage card on page 60.
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13 Unboxing and setup
Charging the battery
Before you turn on and start using HTC Desire 12, it is recommended that you charge the battery.
§ If the battery has been discharged for several days, you may need to charge HTC Desire 12 for
several minutes before powering it on.
§ Use only the adapter and the micro USB cable that came with HTC Desire 12 to charge the
battery. When the battery power is too low, make sure to use the power adapter to charge, not
the USB cable connection with your computer.
1. Insert the small end of the micro USB cable into the micro USB connector.
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2. Insert the other end of the micro USB cable into the power adapter.
3. Plug in the power adapter to an electrical outlet to start charging the battery.
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§ As a safety precaution, the battery may stop charging to avoid overheating.
§ Avoid charging the battery in hot environments.
§ When you're using the web browser and charging the battery, HTC Desire 12 may become
warmer. This is normal.
§ To conserve energy, unplug the power adapter from the electrical outlet after you finish
charging.
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Switching the power on or off
Switching the power on
Press the POWER button until HTC Desire 12 vibrates.
When you turn on HTC Desire 12 for the first time, you’ll need to set it up.
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14 Unboxing and setup
Switching the power off
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button for a few seconds.
3. Tap Power off on the options menu.
Setting up HTC Desire 12 for the first time
When you switch on HTC Desire 12 for the first time—or after you've done a factory reset—you’ll be
asked to set it up.
If you have data from a previous phone that you need to copy over to the new phone, back up the
previous phone's data first. For guidance, go to htc.com/support/backup-and-transfer/.
1. If you need to navigate by voice feedback, turn on TalkBack by pressing and holding two
fingers on the first screen until you hear a message and then a beep.
Or if you accidentally enabled TalkBack, follow the onscreen tutorial to turn it off.
2. Choose the system language you want to use, read and agree to the terms of use, choose your
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Internet connection, and sign in to your Google® Account.
3. On the screen that asks you which device to restore from, do one of the following:
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Some features that need to connect to the Internet such as location-based services and auto-sync
of your online accounts may incur extra data fees. To avoid incurring data fees, disable these
features under Settings. For more information on location services, see Location settings on
page 84.
§ If you backed up your old phone using your Google Account, tap the phone name. Tap
to select the apps to install, and then tap Restore.
§ If you want to start fresh, tap Don't restore.
4. On the Google services screen, make sure the Back up to Google Drive option is turned on to
enable Auto Backup. It's also recommended to have the options under Location and Device
maintenance turned on.
5. Set up Google Assistant, or do this later. For details, visit support.google.com/assistant/.
6. Sign in to your HTC Account to use the same login credentials for HTC services such as
Themes and HTC Sense Companion.
7. Follow the remaining instructions to finish your phone setup.
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15 Unboxing and setup
Adding your social networks, email accounts, and more
You can sync contacts, calendars, and other information from your social networks, email accounts,
and online services on HTC Desire 12. Depending on the account type, signing in to your online
accounts lets you sync updates between HTC Desire 12 and the Web.
1. From the Home screen, swipe up and then tap Settings Accounts.
2. Tap .
3. Tap the account type you want to add.
4. Follow the onscreen instructions to enter your account information.
§ In Settings Accounts, tap Auto-sync data to turn automatic sync of all your accounts.
§ You can add several Google Accounts.
Syncing your accounts
1. From the Home screen, swipe up and then tap Settings Accounts.
2. To manually sync individual accounts, tap an account type, and then tap Sync now on
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the Account settings screen.
Removing an account
Remove accounts from HTC Desire 12 if you no longer use them. Removing an account does not
remove accounts and information from the online service itself.
1. From the Home screen, swipe up and then tap Settings Accounts.
2. Tap an account type.
If you've signed into multiple accounts under an account type, tap the account to remove.
3. Tap Remove account.
Some personal data may be retained by the third-party app after you have removed the account
from HTC Desire 12.
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16 Unboxing and setup
Choosing which nano SIM card to connect to the 4G LTE network
When you have two nano SIM cards inserted on your phone, only one card can connect to the faster
4G LTE network. The other card will connect to the 3G/2G network.
You can set which card you want to connect to the 4G LTE network.
1. From the Home screen, swipe up and then tap Settings SIM cards.
2. Tap Mobile data.
3. Choose the card you want to connect to the 4G LTE network.
Choosing which SIM card to use for sending SMS and MMS
You can set which default SIM card to use for sending SMS and MMS.
1. From the Home screen, swipe up and then tap Settings SIM cards.
2. Tap SMS messages.
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3. Choose the card you want to use for sending SMS and MMS.
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Managing your nano SIM cards with Dual network manager
From the Home screen, swipe up and then tap Settings SIM cards. You can turn either card on or
off, change the card names, and more.
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17 Your first week with your new phone
Your first week with your new phone
HTC Sense Home
After you've turned on and set up HTC Desire 12 for the first time, you'll see the Home screen.
§ Swipe right and you'll find HTC BlinkFeed™. You can customize HTC BlinkFeed to show
posts from your social networks, headlines from your favorite news media, and more. For
details, see http://www.htc.com/support/apps/blinkfeed/.
§ Swipe left and you’ll discover space for adding your favorite widgets, apps, and more so
they’re just a tap away. You can also add panels. For details, see Adding or removing a widget
panel on page 30.
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§ You can change the apps on the launch bar at the bottom of the Home screen. See Launch bar
on page 32.
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While you're in another screen or app, press to return to the last Home screen you visited.
Turning Sleep mode on or off
Sleep mode saves battery power by putting HTC Desire 12 into a low power state while the display is
off. It also stops accidental button presses when HTC Desire 12 is in your bag.
§ To turn off the display and switch to Sleep mode, briefly press the POWER button.
HTC Desire 12 also automatically goes into Sleep mode when it’s left idle for a while. You can
change the time before HTC Desire 12 sleeps by setting the screen timeout.
§ To wake up your phone from Sleep mode, press the POWER button.
Unlocking the screen
Swipe up to unlock the screen.
If you've set up a screen lock, you'll be asked to provide your credentials before HTC Desire 12
unlocks.
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If you've set an event reminder or an alarm, you can snooze or dismiss the event or alarm right
from the lock screen. Just drag or up.
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18 Your first week with your new phone
Touch gestures
Use touch gestures to get around the Home screen, open apps, scroll through lists, and more.
Tap
Tap the screen with your finger when you want to select onscreen items
such as application and settings icons, or press onscreen buttons.
Press and hold
To open the available options for an item (for example, a contact or
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link in a webpage), just press and hold the item.
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Swipe or slide
Quickly swipe your finger horizontally across the screen to go to
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other Home screen panels. Swipe vertically to scroll through a list,
document, and more.
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19 Your first week with your new phone
Drag
Flick
Press and hold your finger with some pressure before you start to
drag. While dragging, don't release your finger until you have
reached the target position.
Flicking the screen is similar to swiping, except that you need
to swipe your finger in light, quicker strokes, such as when
moving right and left on the Home screen, or flicking through
a contacts or message list.
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Press and flick
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On the Home screen, you can easily move a widget or icon
from one screen to another.
Press and hold the widget or icon with one finger, and flick the
screen to the new location with another finger.
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20 Your first week with your new phone
Slide with two fingers
In some apps, slide two fingers apart to zoom in when
viewing a picture or text.
Slide two fingers together to zoom out of the picture
or text.
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Two-finger swipe
Swipe down from the status bar using two fingers to access Quick Settings.
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21 Your first week with your new phone
Getting to know your settings
Want to change the ringtone, set up a Wi-Fi connection, or add your accounts? Do this and more in
Settings.
1. Open Settings from the Apps screen or Notifications panel.
§ From the Home screen, swipe up or tap , and then find and tap Settings.
§ Open the Notifications panel, and then tap .
2. Here are some of the basic settings you can change:
§ Tap the On/Off switch next to an item such as Wi-Fi to turn it on or off. Tap the item
itself to configure its settings.
§ Tap Sound to set a ringtone or change ringtone volume.
§ Tap Notifications to configure notification settings.
§ Tap Accounts to add and sign in to your different accounts, such as email, social
networks, and more.
§ Tap Security to help secure HTC Desire 12, for example with a screen lock.
§ Tap an item under Suggestions to check out new or recommended settings to
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3. You can also swipe right on the Settings screen to see the list of main settings and quickly
customize.
jump from one setting to another. Or, tap in Settings to easily find options and settings.
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Using Quick Settings
In the Quick Settings panel, easily turn settings such as Wi-Fi and Bluetooth® on or off.
1. Swipe down from the top of the screen to open the Notifications panel.
Right below the Settings button, you'll see the first six Quick Settings tiles.
2. To see all of the Quick Settings tiles, do any of the following:
§ With two fingers, swipe down from the status bar.
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§ Swipe down twice from the status bar.
3. Swipe left or right to see more tiles.
4. To turn a setting on or off, just tap its tile.
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22 Your first week with your new phone
Customizing Quick Settings
You can remove, replace, or rearrange the tiles in Quick Settings.
1. With two fingers, swipe down from the top of the screen to open Quick Settings.
2. Tap and do one of the following:
§ Press and hold a tile, and then drag it to your desired position.
§ Press and hold a tile, and then drag it down under the Drag to add tiles section to hide it
from the Quick Settings panel.
§ Under the Drag to add tiles section, drag a tile up to show it in the Quick Settings panel.
3. Press .
There is a limit to the number of tiles that can be shown in the first panel of Quick Settings. You
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may need to swipe left on the Quick Settings panel to see more Quick Settings tiles.
Capturing your phone's screen
Want to show off your high game score or write a blog post about HTC Desire 12 features? It's easy
to take a picture of the screen to share.
1. Press and hold POWER and VOLUME DOWN at the same time.
2. Open the Notifications panel, and then slide two fingers apart on the Screenshot captured
notification.
3. Tap Share.
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23 Your first week with your new phone
Travel mode
Do you often travel across time zones? Turn on Travel mode in Settings to see a dual clock on the
Home screen and lock screen that shows both your home and current time zones.
§ Make sure you turn on location services in your phone settings.
§ Set your home time zone first in the Clock app.
1. From the Home screen, swipe up and then tap Settings Date & time.
2. Tap the Travel mode On/Off switch to turn travel mode on or off.
You'll see a dual clock of your home and current locations once your phone detects a different time
zone from the home time zone you've set.
Restarting HTC Desire 12 (Soft reset)
If HTC Desire 12 is running slower than normal, is unresponsive, or has an app that is not
performing properly, try rebooting and see if that helps solve the problem.
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1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button, and then tap Restart.
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HTC Desire 12 not responding?
If HTC Desire 12 does not respond when you touch the screen or press the buttons, you can
still restart it.
Press and hold the POWER and VOLUME DOWN until your phone vibrates, and then
release the buttons.
You may need to press and hold the buttons for 12 to 15 seconds before the phone
vibrates.
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Notifications
Notification LED
The notification LED shows a:
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24 Your first week with your new phone
§ Solid green light when HTC Desire 12 is connected to the
power adapter or a computer and the battery is fully
charged.
§ Flashing green light when you have a pending
notification.
§ Solid orange light when the battery is being charged.
§ Flashing orange light when the battery level reaches very
low.
Notifications panel
Notification icons inform you of new messages, calendar events, alarms, and activities in progress
such as files downloading.
When you see notification icons, open the Notifications panel to check out details of the
notifications that you've received.
To open the Notifications panel, slide down from the top of the screen.
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Or just swipe down anywhere on the Home screen.
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§ Tap the notification to open the corresponding app.
§ To dismiss just one notification in the list, drag it left or right.
§ Slide two fingers apart on the notification to expand it and see more details or see if there are
more notifications bundled inside it. Slide two fingers together on the notification to minimize
it again.
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§ Some notifications allow you to take immediate action. For example, tap a missed call
notification to return the call or reply with a text message.
§ If you have several notifications, scroll through the list screen to see them all.
§ To dismiss all non-persistent notifications, tap Clear all.
§ You can change what app notifications you want to receive and also snooze some notifications
to temporarily remove them. See Managing app notifications on page 25.
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25 Your first week with your new phone
Managing app notifications
You can choose which types of app notifications to mute, block, or override your Do Not disturb
settings.
1. From the Home screen, swipe up and then find and tap Settings.
2. Tap Notifications, and then tap the app to set.
You can also press and hold a notification in the Notifications panel or the lock screen to see
the notification settings you can customize.
3. Tap the On/Off switch next to option you want to toggle.
Settings for app notifications are applied to notifications in the Notifications panel and the lock
screen.
Selecting, copying, and pasting text
1. Press and hold on a word.
2. Drag the start and end anchors to highlight the text you want to select.
3. Tap Copy.
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4. In a text entry field (for example, while composing an email), press and hold at the point
where you want to paste the text.
5. Tap Paste.
Sharing text
1. After you have selected the text, tap Share.
2. Choose where to share the selected text.
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Entering text
The keyboard becomes available when you tap a text field in an app.
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§ Tap the keys on the onscreen keyboard to enter letters and numbers, as well as punctuation
marks and symbols.
§ Tap to enter an uppercase letter. Tap twice to turn on caps lock.
§ Press and hold keys with gray characters at the top or bottom to enter numbers, symbols, or
accented letters. Some keys have multiple characters or accents associated with them.
§ Tap to show number and symbol keys. Tap to return to the main keyboard.
§ Tap to choose from a wide selection of emojis.
§ Tap to check out more features, options, and settings.You can resize the keyboard space,
change the layout and design, download dictionaries, and more.
§ Press to close the onscreen keyboard.
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26 Your first week with your new phone
Entering text by speaking
1. Tap an area where you want to enter text.
2. On the onscreen keyboard, press and hold .
3. When you see the microphone button and the words "Speak now", say the words you want to
enter.
4. Enter punctuation marks by saying the name. For example, say "comma".
Enabling smart keyboard options
Turn on the keyboard's advanced features to help you type faster, such as contextual prediction,
auto-correction, and more.
1. From the Home screen, swipe up and then tap Settings Language & input.
2. Tap Virtual keyboard TouchPal - HTC Sense Version Smart input.
3. Select the options to enable.
How can I type faster?
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The onscreen keyboard of your phone is highly customizable. You can modify its settings and
options to enhance your typing experience.
Here are some tips that you could try:
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§ Show the numeric keys on the top row of the keyboard. Go to Settings, and then tap
Language & input. Tap Virtual keyboard TouchPal - HTC Sense Version General
settings. Select Number Row.
§ Turn on Contextual prediction.Go to Settings, and then tap Language & input. Tap Virtual
keyboard TouchPal - HTC Sense Version Smart input, and then make sure that
Contextual prediction is selected. This option enables next word prediction and will also
allow the keyboard to learn from the usual word patterns you type for better word
suggestions.
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27 Your first week with your new phone
§ Switch to landscape mode.With two fingers, swipe down from the status bar and check if
Auto rotate is turned on. Open the app you need, and then tap a text field to show the
keyboard. Turn your phone sideways to bring up a bigger keyboard.
You can then tap Split.
§ Resize or reposition the keyboard.
Open the app you need, and then tap a
text field to show the keyboard. Tap
, and then tap Resize. Drag any of
the border arrows to resize your
keyboard.
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To move the keyboard up, drag the center button up.
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28 Updates
Updates
Software and app updates
Download and install software updates for the latest performance enhancements, bug fixes, and
security improvements. HTC Desire 12 can check and notify you if there’s a new update available.
Some app updates are available from HTC or your mobile operator, and you'll receive notifications
on your phone when there are new updates. Or you can install app updates from Google Play Store.
Some HTC apps that are not preloaded in certain phones can also be downloaded from Google Play
Store.
The information in this guide may not be most up-to-date if there are more recent software or
app updates available.
Checking your system software version
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Before installing a system software update, you can check first what Android version you have on
your phone.
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1. From the Home screen, swipe up and then find and tap Settings.
2. Tap About phone.
3. Check under Android version.
Checking for updates manually
1. From the Home screen, swipe up and then find and tap Settings.
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2. Tap About phone System updates. HTC Desire 12 checks if updates are available.
If you don't have Internet connection, you'll be prompted to turn on mobile data or connect to a
Wi-Fi network. Once connected, tap Check now to check for updates.
Installing a software update
When HTC Desire 12 is connected to the Internet and there's a new software update available, the
update notification icon appears in the status bar.
1. Slide the Notifications panel open, and then tap the system update notification.
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2. If you don't want to download the update using your data connection, select Update over
Wi-Fi only.
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29 Updates
3. Tap Download.
4. When download is complete, select Install now, and then tap OK.
After updating, HTC Desire 12 will restart.
Installing an application update
When Internet connection is on and there's an available update for your HTC or mobile operator
apps, the update notification icon appears in the status bar.
1. Slide the Notifications panel open, and then tap the update notification.
The Updates screen opens with the list of application updates to be installed.
2. Tap an item to view its details, and then tap .
3. When you're done reviewing the updates, tap Install. You'll be asked to restart HTC Desire
12 if needed.
Installing app updates from Google Play Store
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Most apps get updated with improvements and bug fixes through Google Play Store. You can
manually update apps or set your phone to automatically download and install app updates when
available.
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1. From the Home screen, swipe up and then find and tap Play Store.
2. Tap to open the slideout menu.
3. Tap My apps & games.
4. On the Updates tab, you'll see the list of apps that have updates available.
5. Tap Update beside the app you want to update.
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Tap Update All if you want to update all the apps.
In Play Store, tap Settings Auto-update apps to choose how you want Google Play Store to
update your apps.
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