HTC 2PQ9300 User Manual
Important Information
for the HTC One® A9
Important Safety Information –
page 2
Manufacturer’s Warranty –
page 18
General Terms and Conditions of
Service – page 34
Important Message from Sprint –
page 66
Important Safety
Information
This booklet contains important operational and safety
information that will help you safely use your phone.
Failure to read and follow the information provided in
this booklet may result in serious bodily injury, death, or
property damage.
General Precautions
There are several simple guidelines to operating your
phone properly and maintaining safe, satisfactory
service.
• To maximize performance, do not touch the bottom
portion of your phone where the internal antenna is
located while using the phone.
• Speak directly into the mouthpiece.
• Avoid exposing your phone and accessories to rain or
liquid spills. If your phone does get wet, immediately
turn the power off.
• Do not expose your phone to direct sunlight for
extended periods of time (such as on the dashboard
of a car).
• Although your phone is quite sturdy, it is a complex
piece of equipment and can be broken. Avoid
dropping, hitting, bending, or sitting on it.
• Any changes or modiications to your phone not
expressly approved in this document could void your
warranty for this equipment and void your authority to
operate this equipment.
Note: For the best care of your device, only Sprint-
authorized personnel should service your
phone and accessories. Failure to do so may
be dangerous and void your warranty.
2 Important Safety Information
Maintaining Safe Use of and Access to
Your Phone
Do Not Rely on Your Phone for Emergency Calls
Mobile phones operate using radio signals, which
cannot guarantee connection in all conditions.
Therefore you should never rely solely upon any mobile
phone for essential communication (e.g., medical
emergencies). Emergency calls may not be possible on
all cellular networks or when certain network services or
mobile phone features are in use. Check with your local
service provider for details.
Road safety
When behind the wheel, driving safely should always
be your irst priority. According to the National Highway
Trafic Safety Administration (NHTSA), scientiic
research indicates that using a wireless phone while
driving degrades a driver’s performance, whether used
in a hands-free or hand-held mode. NHTSA advises that
the “safest course of action is to refrain from using a cell
phone while driving.” NHTSA’s policy on “Cell Phone Use
While Driving,” as well as Frequently Asked Questions
on the subject, are available at www.nhtsa.gov. For
your safety and the safety of those around you, please
consider turning your phone off while you are driving.
If you choose to use your phone while driving, be aware
that some state and local governments have adopted
laws governing the use of wireless devices while driving.
It is your responsibility to know and comply with the
laws in your area.
Tip: Purchase an optional hands-free accessory
at your local Sprint Store, or call Sprint at
1-866-866-7509.
Important Safety Information 3
Following Safety Guidelines
To operate your phone safely and eficiently, always
follow any special regulations in a given area. Turn your
phone off in areas where use is forbidden or when it may
cause interference or danger.
Using Your Phone Near Other Electronic Devices
Most modern electronic equipment is shielded from
radio frequency (RF) signals. However, RF signals from
wireless phones may affect inadequately shielded
electronic equipment.
RF signals may affect improperly installed or
inadequately shielded electronic operating systems or
entertainment systems in motor vehicles. Check with
the manufacturer or their representative to determine if
these systems are adequately shielded from external RF
signals. Also check with the manufacturer regarding any
equipment that has been added to your vehicle.
Consult the manufacturer of any personal medical
devices, such as pacemakers and hearing aids, to
determine if they are adequately shielded from external
RF signals.
Note: Always turn off the phone in healthcare facilities,
and request permission before using the phone
near medical equipment.
Using Your Phone While Flying
Use of cell phones may be restricted on aircraft. Please
check with your airline to see what restrictions may
apply. You may be required to turn off your phone at
certain times. Use of your phone’s cellular connection
and use of your phone for voice communications may
be prohibited by law or airline policy. For your safety
and the safety of other passengers, always follow crew
instructions regarding the use of your phone.
4 Important Safety Information
Turning Off Your Phone in Dangerous Areas
To avoid interfering with blasting operations, turn your
phone off when in a blasting area or in other areas
with signs indicating two-way radios should be turned
off. Construction crews often use remote-control RF
devices to set off explosives.
Turn your phone off when you’re in any area that has a
potentially explosive atmosphere. Although it’s rare,
your phone and accessories could generate sparks.
Sparks can cause an explosion or ire, resulting in bodily
injury or even death. These areas are often, but not
always, clearly marked. They include:
• Fueling areas such as gas stations.
• Below deck on boats.
• Fuel or chemical transfer or storage facilities.
• Areas where the air contains chemicals or particles
such as grain, dust, or metal powders.
• Any other area where you would normally be advised
to turn off your vehicle’s engine.
Note: Never transport or store lammable gas, lammable
liquids, or explosives in the compartment of your
vehicle that contains your phone or accessories.
Restricting Children’s Access to Your Phone
Your phone is not a toy. Do not allow children to play with
it as they could hurt themselves and others, damage the
phone or make calls that increase your Sprint invoice.
Important Health Information and Safety
Precautions
When using this product, the safety precautions below
must be taken to avoid possible legal liabilities and
damages.
Retain and follow all product safety and operating
instructions. Observe all warnings in the operating
instructions on the product.
Important Safety Information 5
To reduce the risk of bodily injury, electric shock, ire,
and damage to the equipment, observe the following
precautions.
Electrical Safety
This product is intended for use when supplied with
power from the designated battery or power supply
unit. Other usage may be dangerous and will invalidate
any approval given to this product.
Safety Precautions for Proper Grounding
Installation
CAUTION: Connecting to improperly grounded
equipment can result in an electric shock to your device.
This product is equipped with a USB Cable for
connecting with desktop or notebook computer. Be sure
your computer is properly grounded (earthed) before
connecting this product to the computer. The power
supply cord of a desktop or notebook computer has an
equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet
which is properly installed and grounded in accordance
with all local codes and ordinances.
Safety Precautions for Power Supply Unit
• Use the correct external power source
A product should be operated only from the type
of power source indicated on the electrical ratings
label. If you are not sure of the type of power source
required, consult your authorized service provider
or local power company. For a product that operates
from battery power or other sources, refer to the
operating instructions that are included with the
product.
This product should be operated only with the
following designated power supply unit(s).
AC Adapter: HTC, TC P900-US
6 Important Safety Information
• Handle battery packs carefully
This product contains a Lithium-ion polymer or
Lithium-ion battery. There is a risk of ire and burns
if the battery pack is handled improperly. Do not
attempt to open or service the battery pack. Do
not disassemble, crush, puncture, short external
contacts or circuits, dispose of in ire or water, or
expose a battery pack to temperatures higher than
60˚C (140˚F).
WARNING: To reduce risk of ire or burns,
do not disassemble, crush, puncture, short
external contacts, expose to temperature
above 60° C (140° F), or dispose of in ire or
water. Recycle or dispose of used batteries
according to the local regulations or
reference guide supplied with your product.
Take Extra Precautions
• Keep the device dry and away from water or any liquid
as it may cause a short circuit.
• The phone should only be connected to products that
bear the USB-IF logo or have completed the USB-IF
compliance program.
• Only use the battery with a charging system that has
been qualiied with the system per this standard,
IEEE-Std-1725. Use of an unqualiied battery or charger
may present a risk of ire, explosion, leakage or other
hazard.
• Avoid dropping the phone. If the phone or battery
is dropped, especially on a hard surface, and the
user suspects damage, take it to a service centre for
inspection.
Important Safety Information 7
• If the battery leaks:
▪ Do not allow the leaking luid to come in contact
with skin or clothing. If already in contact, lush the
affected area immediately with clean water and
seek medical advice.
▪ Do not allow the leaking luid to come in contact
with eyes. If already in contact, DO NOT rub; rinse
with clean water immediately and seek medical
advice.
▪ Take extra precautions to keep a leaking battery
away from ire as there is a danger of ignition or
explosion.
Electrical Safety
• Accessories
▪ Use only approved accessories.
▪ Do not connect with incompatible products or
accessories.
• Connection to a car
Seek professional advice when connecting a phone
interface to the vehicle electrical system.
• Faulty and damaged products
▪ Do not attempt to disassemble the phone or its
accessory.
▪ Only qualiied personnel must service or repair the
phone or its accessory.
General Precautions
You alone are responsible for how you use your phone
and any consequences of its use. You must always switch
off your phone wherever the use of a phone is prohibited.
Use of your phone is subject to safety measures designed
to protect users and their environment.
• Protect your phone
▪ Do not use harsh chemicals, cleaning solvents, or
aerosols to clean the device or its accessories.
8 Important Safety Information
▪ Do not attempt to disassemble your phone or its
accessories, only authorised personnel must do so.
• Avoid hot areas
The product should be placed away from heat sources
such as radiators, heat registers, stoves, or other
products (including ampliiers) that produce heat.
Avoid Using Your Device After a Dramatic Change
in Temperature
When you move your device between environments
with very different temperature and/or humidity
ranges, condensation may form on or within the device.
To avoid damaging the device, allow suficient time for
the moisture to evaporate before using the device.
NOTICE: When taking the device from lowtemperature conditions into a warmer environment
or from high-temperature conditions into a cooler
environment, allow the device to acclimate to room
temperature before turning on power.
• Avoid pushing objects into product
Never push objects of any kind into cabinet slots or
other openings in the product. Slots and openings
are provided for ventilation. These openings must
not be blocked or covered.
• Adjust the volume
Turn down the volume before using headphones or
other audio devices.
• Cleaning
Unplug the product from the wall outlet before
cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning, but NEVER
use water to clean the LCD screen.
Important Safety Information 9
Regulatory Agency Identiications
For regulatory identiication purposes, your product is
assigned a model number of 2PQ9300.
Your phone’s FCC ID is NM82PQ9300. This FCC ID can
be found printed on the back of your device.
To ensure continued reliable and safe operation of your
device, use only the HTC qualiied battery with your
2PQ9300. Battery Pack, model number B2PQ9100.
Operating temperature range: 32°F to 104°F (0°C to 40°C)
FCC Hearing-Aid Compatibility (HAC)
Regulations for Wireless Devices
The FCC has adopted rules to ensure reasonable access
to telecommunications services for persons with hearing
disabilities. As part of this effort, the industry uses a
rating system for wireless phones to help hearing device
users ind phones that may be compatible with their
hearing devices (hearing aids and cochlear implants).
This hearing-aid compatibility (HAC) rating system is
described in the American National Standards Institute
(ANSI) C63.19 standard and includes the following ratings:
M-Ratings: For phones that use acoustic coupling with
hearing devices that are not operating in telecoil mode.
Phones rated M3 or M4 meet FCC HAC requirements
and are likely to generate less radio frequency
interference with hearing devices than phones with
lower ratings. M4 is the better/higher of the two ratings.
Your HTC One A9 is rated M4.
T-Ratings: For phones that use inductive coupling with
hearing devices operating in telecoil mode. Phones
rated T3 or T4 meet FCC HAC requirements and are
likely to be more usable with a hearing aid’s telecoil than
phones that are not rated. T4 is the better/higher of the
two ratings. Your HTC One A9 is rated T3.
This phone has been tested and rated for use with
hearing aids for some of the wireless technologies that
it uses. However, there may be some newer wireless
10 Important Safety Information
technologies used in this phone that have not been
tested yet for use with hearing aids. It is important to try
the different features of this phone thoroughly and in
different locations, using your hearing aid or cochlear
implant, to determine if you hear any interfering noise.
Consult your service provider or the manufacturer of
this phone for information on hearing aid compatibility.
If you have questions about return or exchange policies,
consult your service provider or phone retailer.
The ratings are not guarantees. Trying out the phone
with your hearing device is the best way to evaluate it
for your personal needs. Results will vary depending on
a user’s hearing device and hearing loss. For example,
if some wireless phones are used near some hearing
devices, users may detect a buzzing, humming, or
whining noise. Some hearing devices are more immune
than others to this interference noise, and phones also
vary in the amount of interference they generate. If your
hearing device happens to be vulnerable to interference,
you may not be able to use a rated phone successfully.
Please power off the Bluetooth function while using
hearing aid devices with your HTC One A9.
For information about hearing aids and digital wireless
phones:
• FCC Hearing Aid Compatibility and Volume Control:
http://www.fcc.gov/cgb/dro/hearing.html
• Hearing Aid Compatibility for Wireless Telephones:
http://www.fcc.gov/guides/hearing-aid-compatibilitywireless-telephones
Caring for the Battery
Protecting Your Battery
The guidelines listed below help you get the most out of
your battery’s performance.
• Recently there have been some public reports of
wireless phone batteries overheating, catching
ire, or exploding. It appears that many, if not all, of
Important Safety Information 11
these reports involve counterfeit or inexpensive,
aftermarket-brand batteries with unknown or
questionable manufacturing standards. Sprint is
not aware of similar problems with Sprint phones
resulting from the proper use of batteries and
accessories approved by Sprint or the manufacturer
of your phone. Use only Sprint-approved or
manufacturer-approved batteries and accessories
found at Sprint Stores or through your phone’s
manufacturer, or call 1-866-866-7509 to order. They’re
also available at sprint.com/accessories. Buying the
right batteries and accessories is the best way to
ensure they’re genuine and safe.
• In order to avoid damage, charge the battery only in
temperatures that range from 32° F to 104° F (0° C to
40° C).
• Don’t use the battery charger in direct sunlight or in
high humidity areas, such as the bathroom.
• Never dispose of the battery by incineration.
• Keep the metal contacts on top of the battery clean.
• Don’t attempt to disassemble or short-circuit the
battery.
• The battery may need recharging if it has not been
used for a long period of time.
• It’s best to replace the battery when it no longer
provides acceptable performance. It can be
recharged hundreds of times before it needs
replacing.
• Don’t store the battery in high temperature areas for long
periods of time. It’s best to follow these storage rules:
▪ -4° F to 104° F (-20° C to 40° C)
Disposal of Lithium Ion (Li-Ion) Batteries
Do not handle a damaged or leaking Li-Ion battery as
you can be burned.
12 Important Safety Information
For safe disposal options of your Li-Ion batteries,
contact your nearest Sprint authorized service center.
Special Note: Be sure to dispose of your battery
properly. In some areas, the disposal of batteries in
household or business trash may be prohibited.
Exposure to Radio Frequency Energy
Your wireless device has an internal antenna that emits
radio frequency (RF) energy. Human exposure to RF
energy has been and continues to be the subject of
scientiic research. According to the U.S. Food and Drug
Administration (FDA), “the weight of scientiic evidence
has not linked cell phones with any health problems.”
You can access this FDA publication and other
information on human exposure to RF energy at:
U.S. Food and Drug Administration:
http://www.fda.gov/Radiation-EmittingProducts/
RadiationEmittingProductsandProcedures/
HomeBusinessandEntertainment/CellPhones/ucm116282.htm
Federal Communications Commission:
http://www.fcc.gov/encyclopedia/radio-frequency-safety
NIH National Institute of Environmental Health Sciences:
http://www.niehs.nih.gov/health/topics/agents/cellphones/
Health Canada:
http://www.hc-sc.gc.ca/hl-vs/iyh-vsv/prod/cell-eng.php
World Health Organization:
http://www.who.int/mediacentre/factsheets/fs193/en/
IEEE Committee on Man and Radiation:
http://ewh.ieee.org/soc/embs/comar/
International Commission on Non-Ionizing Radiation
Protection:
http://www.icnirp.de/
Important Safety Information 13
Speciic Absorption Rate (SAR) Testing
Your device has been designed to comply with
applicable limits for RF exposure. These limits use a
unit of measurement called Speciic Absorption Rate,
or SAR, which refers to the rate at which the body
absorbs RF energy. The Federal Communications
Commission (FCC) has established a SAR limit for
mobile phones of 1.6 W/kg, which applies in the United
States and other countries that follow the FCC’s SAR
limit. This limit is based upon standards developed by
expert non-government organizations, such as the
Institute of Electrical and Electronics Engineers (IEEE)
and the National Council on Radiation Protection and
Measurements (NCRP), and input from other federal
agencies such as the FDA and EPA. In countries that
follow the Council of the European Union, the SAR limit
is 2.0 W/kg.
SAR testing is conducted with the device placed
in common operating positions (e.g., held against
the head, worn on the body) and transmitting at its
highest certiied power level in each frequency band
of operation. Because the device is transmitting at
its highest certiied power level, SAR tests capture a
worst-case operating scenario and therefore often do
not relect the amount of RF exposure during normal,
everyday use. More information on SAR testing is
available on the FCC’s website at http://www.fcc.gov/
guides/wireless-devices-and-health-concerns.
HTC Corp. submitted SAR test results demonstrating
compliance with the FCC’s SAR limit for wireless devices
as part of the FCC’s equipment certiication process for
this device. These results can be accessed via the FCC’s
equipment authorization database (found at http://
transition.fcc.gov/oet/ea/fccid/) by searching for the
device’s FCC ID: NM82PQ9300. This device’s maximum
SAR values as reported to the FCC are:
14 Important Safety Information
SAR Information
Head: 1.01 W/kg@1g
Body: 0.79 W/kg@1g
This device was tested for typical body-worn operations.
A minimum separation distance must be maintained
between the user’s body and the handset, including the
antenna:
• 1 cm to comply with the RF exposure requirements in
the U.S.
• 1.5 cm to comply with the RF exposure requirements
in Europe.
Third-party belt-clips, holsters, and similar accessories
used by this device should not contain any metallic
components. Body-worn accessories that do not meet
these requirements may not comply with RF exposure
requirements and should be avoided.
Reducing RF Exposure
Organizations such as the FCC have identiied the
following measures to reduce your exposure to RF
energy:
• Use speaker mode or a hands-free accessory to
minimize time spent with the wireless device held
against your head;
• Increase the distance between the wireless device
and your head and body; and
• Send texts instead of making or receiving voice calls.
For more information, see the FCC’s web page on
Wireless Devices and Health Concerns at http://www.fcc.
gov/guides/wireless-devices-and-health-concerns.
FCC RF Radiation Exposure Statement
This equipment has been tested and found to comply
with co-location compliance requirements for builtin Bluetooth and WLAN. This equipment must not be
co-located or operated in conjunction with any other
antenna or transmitter.
Important Safety Information 15
FCC Notice
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
Changes or modiications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
Note: This equipment has been tested and found
to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or
more of the following measures:
• Reorient the direction of the internal antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
16 Important Safety Information
Owner’s Record
The model number, regulatory number, and serial
number are engraved on the bottom part of the back
panel. Record the serial number in the space provided
below. This will be helpful if you need to contact us
about your phone in the future.
Model: 2PQ9300
Serial No.:
Proprietary Notice
© 2013-2015 HTC Corporation. All rights reserved. HTC,
the HTC logo, and all other HTC device and feature
names are the trademarks or registered trademarks in
the U.S. and/or other countries of HTC Corporation and
its afiliates.
Disposing Notice
Disposing of Your Phone
Like many electronic devices, your phone contains
materials and substances that may be hazardous to the
environment if not properly disposed of. Additionally,
discarding a mobile phone in a landill may be illegal
in some jurisdictions. For information on how to safely
dispose of your phone, please refer to Sprint’s recycling
information at sprint.com/recycle. You may also safely
dispose of this phone through HTC’s free mail-back
program at freeurecycle.com.
Important Safety Information 17
Manufacturer’s Warranty
Your device has been designed to provide you with
reliable, worry-free service. If for any reason you have
a problem with your equipment, please refer to the
manufacturer’s warranty in this section.
For information regarding the terms and conditions of
service for your device, please visit sprint.com or call
Sprint Customer Service at 1-888-211-4727.
HTC LIMITED WARRANTY
PLEASE READ THIS LIMITED WARRANTY CAREFULLY
TO UNDERSTAND YOUR RIGHTS AND OBLIGATIONS.
THIS LIMITED WARRANTY CONTAINS A MANDATORY
ARBITRATION AGREEMENT.
BY USING YOUR HTC PRODUCT OR ACCESSORY, YOU
AGREE TO THE LIMITED WARRANTY AND ARBITRATION
AGREEMENT BELOW. IF YOU DO NOT ACCEPT THIS
LIMITED WARRANTY OR ARBITRATION AGREEMENT,
DO NOT USE YOUR HTC PRODUCT. INSTEAD, PLEASE
RETURN IT WITHIN FOURTEEN (14) DAYS OF PURCHASE
TO THE PROVIDER OR RETAILER FROM WHOM YOU
PURCHASED IT FOR A REFUND. SOME STATES, WIRELESS
SERVICE PROVIDERS OR RETAILERS ALLOW A LONGER
RETURN PERIOD, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
DEFINITIONS
The following deinitions apply to this Limited Warranty:
1. “Product” means a new mobile device that can be
identiied by the “HTC” trademark, trade name, or
logo afixed to the device as originally supplied,
manufactured by or for HTC and purchased from an
authorized retailer.
18 Manufacturer's Warranty
2. “Accessory” means a new headset, case, or other
secondary component that is not afixed to the
Product at the time of sale and included in the box;
provided that it was manufactured by or for HTC and
purchased from an authorized retailer and can be
identiied by the “HTC” trademark, trade name, or
logo afixed to the to the component as originally
supplied.
3. “Warranty Period,” for a Product, means twelve (12)
months from the date You purchased the Product
from an authorized retailer; and for Accessories,
including any media on which software is provided,
CD-ROM, or memory card, means ninety (90) days
from the date You purchased it from an authorized
retailer; unless You and HTC agree in writing to a
different duration.
4. “State” means a State, the District of Columbia,
and any other United States territory or
possession.
5. “You” or “Your” means the original retail purchaser
and/or original end-user of the Product or
Accessory.
WHAT IS COVERED BY THIS LIMITED
WARRANTY?
During the Warranty Period HTC warrants that the
Product or Accessory will function properly if used
under normal conditions in accordance with the user
instruction materials packaged with the Product or
Accessory or posted on-line (“Limited Warranty”).
This Limited Warranty is given only to You, and may not
be sold, assigned, transferred, or given in full or in part
to any subsequent purchaser or acquirer of the Product
or Accessory or any other person. This Limited Warranty
gives You speciic legal rights, and You may also have
other rights which vary from State to State.
Manufacturer's Warranty 19
WHAT IS NOT COVERED BY THIS LIMITED
WARRANTY?
This Limited Warranty does not apply other than to the
Product or Accessory. It therefore does not apply to any
non-HTC equipment or any software whatsoever, whether
developed by HTC or a third party, even if packaged
with or installed on the Product or Accessory prior to
purchase by You. Third party manufacturers, suppliers, or
publishers may provide warranties for their own products
and You may contact them directly for service.
EVEN WITH RESPECT TO THE PRODUCT OR ACCESSORY
YOU PURCHASED, THIS LIMITED WARRANTY SHALL NOT
APPLY:
1. if the Product or Accessory serial number, the date
code, the IMEI/MEID number, the water indicator,
or the warranty seal (void label) has been removed,
erased, defaced, or altered, or is illegible;
2. to any deterioration of the cosmetic appearance of
the Product or Accessory due to normal wear and
tear;
3. to consumable parts, such as batteries or protective
coatings that are reasonably expected to diminish
over time, unless failure has occurred due to a
malfunction;
4. to malfunctions caused by the battery, if improperly
installed by You or another person, if the seals of the
battery enclosure or the cells are broken or show
evidence of tampering, or if used in equipment other
than that for which it has been speciied;
5. to malfunctions caused by electrical surges or other
electrical current problems that are not the fault of
the Product or Accessory;
6. to use not in accordance with the user manual;
rough handling; exposure to moisture, dampness
or extreme thermal or environmental conditions
or a rapid change in such conditions; corrosion; or
oxidation;
20 Manufacturer's Warranty
7. to unauthorized modiications or connections,
unauthorized opening, repair by use of
unauthorized spare parts, or repair by an
unauthorized person or location;
8. to accidents, forces of nature, or other actions
beyond the reasonable control of HTC (including
but not limited to deiciencies in consumable
parts) unless the defect was caused directly by a
malfunction;
9. to physical damage to the surface of the Product
or Accessory, including but not limited to cracks or
scratches on any LCD screen or lens;
10. to any Bluetooth device, wireless connection or
other product to which the Product may connect.
HTC does not warrant that the operation of the
Product or Accessory will be uninterrupted or errorfree. HTC makes no warranty regarding the speed
or quality of service provided by a wireless service
provider;
11. where the software loaded on the Product, including
but not limited to the operating system, needs to
be upgraded due to changes in cellular network
parameters or the availability of an updated operating
system, if such updates can be loaded by You;
12. to any Product in which the bootloader has been
unlocked, or in which the operating system has been
altered, including any failed attempts to unlock the
bootloader or alter the operating system, regardless
of whether such modiications are authorized,
approved, or otherwise sanctioned by HTC; or
13. to malfunctions caused by the use of the Product or
Accessory with or connection of the Product to an
accessory not approved or provided by HTC or used
in any way other than its intended use and where
such defect is not the fault of the Product itself.
Many companies sell accessories such as internal or
external batteries, rapid chargers, or signal boosters
that may look like HTC Accessories and/or claim to
Manufacturer's Warranty 21
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