HPE P06049-B21 User Manual
HPE ProLiant DL20 Gen9 Server User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 826318-003a
Published: June 2017
Edition: 4
©
Copyright 2016, 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the
United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.
Contents
Component identification........................................................................... 7
Operations..................................................................................................19
Front panel components......................................................................................................................7
Serial label pull tab information........................................................................................................... 8
Front panel LEDs and buttons.............................................................................................................9
Power fault LEDs....................................................................................................................10
Rear panel components.................................................................................................................... 10
Rear panel LEDs............................................................................................................................... 11
PCIe riser board slot definitions.........................................................................................................12
System board components................................................................................................................13
DIMM slot locations................................................................................................................ 14
System maintenance switch................................................................................................... 14
NMI functionality..................................................................................................................... 15
Drive numbering................................................................................................................................ 15
Hot-plug drive LED definitions...........................................................................................................17
Fan locations..................................................................................................................................... 18
Removing the security bezel............................................................................................................. 19
Powering up the server......................................................................................................................19
Power down the server .....................................................................................................................19
Extending the server from the rack....................................................................................................20
Removing the server from the rack................................................................................................... 22
Removing the access panel.............................................................................................................. 22
Installing the access panel................................................................................................................ 23
Removing the PCI riser cage.............................................................................................................24
Installing the PCI riser cage...............................................................................................................25
Removing the air baffle......................................................................................................................26
Installing the air baffle........................................................................................................................26
Setup...........................................................................................................28
Optional service.................................................................................................................................28
Optimum environment....................................................................................................................... 28
Space and airflow requirements............................................................................................. 28
Temperature requirements......................................................................................................29
Power requirements................................................................................................................29
Electrical grounding requirements.......................................................................................... 30
Server warnings and cautions........................................................................................................... 30
Rack warnings...................................................................................................................................31
Identifying the contents of the server shipping carton....................................................................... 31
Installing hardware options ...............................................................................................................32
Installing the server into the rack.......................................................................................................32
Installing the rack rail hook-and-loop strap........................................................................................35
Installing the operating system..........................................................................................................36
Selecting boot options in UEFI Boot Mode........................................................................................37
Selecting boot options....................................................................................................................... 37
Registering the server....................................................................................................................... 37
Contents 3
Hardware options installation.................................................................. 38
Introduction........................................................................................................................................38
Installing a security bezel option........................................................................................................38
Drive options......................................................................................................................................38
Drive installation guidelines.................................................................................................... 38
Installing a non-hot-plug drive.................................................................................................39
Installing a hot-plug drive........................................................................................................40
Drive cable options............................................................................................................................41
Two-bay LFF Smart Array Controller Mini-SAS cable option..................................................41
Four-bay SFF Smart Array Controller Mini-SAS cable option................................................ 45
Storage controller options..................................................................................................................48
Installing the storage controller and FBWC module options...................................................48
Installing a Smart Storage Battery option............................................................................... 51
M.2 SSD SATA cable and optical drive extension power cable option..............................................53
Installing one M.2 SSD and one optical drive......................................................................... 53
Installing two M.2 SSDs..........................................................................................................60
Memory options.................................................................................................................................65
Memory and processor information........................................................................................ 65
Memory subsystem architecture.............................................................................................67
Single-, dual-, and quad-rank DIMMs..................................................................................... 67
DIMM identification................................................................................................................. 68
Memory configurations........................................................................................................... 69
Advanced ECC memory configuration.........................................................................69
General DIMM slot population guidelines............................................................................... 69
Identifying the processor type.................................................................................................69
Installing a DIMM....................................................................................................................70
Installing a GPU riser cage assembly................................................................................................70
Installing a FlexibleLOM riser cage assembly................................................................................... 72
Installing a redundant power supply option....................................................................................... 73
Trusted Platform Module option.........................................................................................................78
Installing a Trusted Platform Module board............................................................................ 79
Retaining the recovery key/password.....................................................................................80
Enabling the Trusted Platform Module....................................................................................81
4 Contents
Cabling........................................................................................................82
Cabling overview............................................................................................................................... 82
Storage cabling..................................................................................................................................82
Two-bay LFF non-hot-plug drive cabling................................................................................ 82
Two-bay LFF hot-plug drive cabling........................................................................................83
Four-bay SFF hot-plug drive cabling...................................................................................... 83
M.2 SSD cabling.....................................................................................................................83
FBWC cabling....................................................................................................................................86
Smart Storage Battery cabling...........................................................................................................87
H240 Hot Bust Adapter cabling......................................................................................................... 87
P440 Smart Array Controller cabling.................................................................................................89
Optical drive cabling.......................................................................................................................... 90
Fan cabling........................................................................................................................................91
Front I/O cabling................................................................................................................................92
Power supply cabling.........................................................................................................................92
HPE 290W non-hot-plug power supply cabling...................................................................... 92
Redundant power supply backplane cabling.......................................................................... 93
Software and configuration utilities.........................................................94
Server mode......................................................................................................................................94
Product QuickSpecs..........................................................................................................................94
HPE iLO.............................................................................................................................................94
Active Health System..............................................................................................................95
iLO RESTful API support........................................................................................................95
Integrated Management Log...................................................................................................95
HPE Insight Remote Support..................................................................................................95
HPE Insight Remote Support central connect............................................................. 96
HPE Insight Online direct connect............................................................................... 96
Insight Online...............................................................................................................96
Intelligent Provisioning.......................................................................................................................96
Insight Diagnostics..................................................................................................................96
Insight Diagnostics survey functionality.................................................................................. 97
Erase Utility.............................................................................................................................97
Scripting Toolkit for Windows and Linux............................................................................................97
Service Pack for ProLiant..................................................................................................................98
HP Smart Update Manager.................................................................................................... 98
UEFI System Utilities.........................................................................................................................98
Using UEFI System Utilities....................................................................................................98
Flexible boot control................................................................................................................99
Restoring and customizing configuration settings.................................................................. 99
Secure Boot configuration.................................................................................................... 100
Embedded UEFI shell...........................................................................................................100
Embedded Diagnostics option..............................................................................................100
iLO RESTful API support for UEFI........................................................................................100
Re-entering the server serial number and product ID...........................................................101
Utilities and features........................................................................................................................101
HPE Smart Storage Administrator........................................................................................ 101
Automatic Server Recovery.................................................................................................. 101
USB support......................................................................................................................... 102
Redundant ROM support......................................................................................................102
Safety and security benefits.......................................................................................102
Keeping the system current.............................................................................................................102
Access to Hewlett Packard Enterprise Support Materials.................................................... 102
Updating firmware or System ROM...................................................................................... 102
Service Pack for ProLiant.......................................................................................... 103
FWUPDATE utility......................................................................................................103
FWUpdate command from within the Embedded UEFI Shell.................................... 103
Firmware Update application in the UEFI System Utilities.........................................104
Online Flash components.......................................................................................... 104
Drivers.................................................................................................................................. 104
Software and firmware..........................................................................................................105
Operating System Version Support...................................................................................... 105
Version control......................................................................................................................105
Operating systems and virtualization software support for ProLiant servers........................105
HPE Pointnext Portfolio........................................................................................................ 105
Change control and proactive notification.............................................................................106
Troubleshooting.......................................................................................107
Troubleshooting resources..............................................................................................................107
Contents 5
Replacing the system battery.................................................................108
Warranty and regulatory information.....................................................110
Warranty information........................................................................................................................110
Regulatory information.....................................................................................................................110
Safety and regulatory compliance.........................................................................................110
Belarus Kazakhstan Russia marking.................................................................................... 110
Turkey RoHS material content declaration............................................................................111
Ukraine RoHS material content declaration.......................................................................... 111
Specifications...........................................................................................112
Environmental specifications........................................................................................................... 112
Mechanical specifications................................................................................................................ 112
Power supply specifications.............................................................................................................112
Support and other resources..................................................................114
Accessing Hewlett Packard Enterprise Support.............................................................................. 114
Information to collect.............................................................................................................114
Accessing updates...........................................................................................................................114
Websites.......................................................................................................................................... 114
Customer Self Repair ..................................................................................................................... 115
Remote support...............................................................................................................................121
Documentation feedback.................................................................................................................121
Acronyms and abbreviations................................................................. 122
6 Contents
Component identification
Front panel components
• Two-bay LFF non-hot-plug drive model
Item Description
1 Optical drive (optional)
2 Serial label pull tab
3 USB 2.0 connectors
4 Drive bays
• Two-bay LFF hot-plug drive model
Component identification 7
Item Description
1 Optical drive (optional)
2 Serial label pull tab
3 USB 2.0 connectors
4 Drive bays
• Four-bay SFF hot-plug drive model
Item Description
1 Optical drive (optional)
2 Serial label pull tab
3 USB 2.0 connectors
4 Drive bays
Serial label pull tab information
The horizontally-oriented node serial number and iLO label pull tab is located on the rear node panel. The
following server labels are attached to this pull tab:
• Top — Server serial number label
• Bottom - Default iLO account information label and customer asset tag label
8 Serial label pull tab information
Front panel LEDs and buttons
Item Description Status
1
NIC status LED
1
Solid green = Link to network
Flashing green (1 flash per second) = Network active
Off = No network activity
2
Health LED
1
Solid green = Normal
Flashing green (1 flash per second) = iLO is rebooting
Flashing amber = System degraded
Flashing red = System critical
3
UID button/LED
1
Solid blue = Activated
2
2
Flashing blue:
• 1 flash per second = Remote management or firmware
upgrade in progress
• 4 flashes per second = iLO manual soft reboot
sequence initiated
• 8 flashes per second = iLO manual hard reboot
sequence in progress
Off = Deactivated
4
Power On/Standby button and
system power LED
1
Solid green = System on
Flashing green (1 flash per second) = Performing power on
sequence
Solid amber = System in standby
Off = No power present
1
When the LEDs described in this table flash simultaneously, a power fault has occurred. For more
3
information, see "'Power Fault LEDs.'''
Front panel LEDs and buttons 9
Item Description Status
2
If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the
system health status. For more information, see "'Integrated Management Log."'
3
Facility power is not present, power cord is not attached, no power supplies are installed, power supply
failure has occurred, or the power button cable is disconnected.
Power fault LEDs
The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all power
faults are used by all servers.
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Table Continued
Removable HPE Flexible Smart Array
controller/Smart SAS HBA controller
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Rear panel components
Item Description
6 flashes
1 Slot 1 PCIe/FlexibleLOM
2 Slot 2 PCIe
3 Non-hot-plug power supply
4 Hot-plug power supply 2
5 Hot-plug power supply 1
10 Power fault LEDs
Table Continued
Item Description
6 NIC connector 2
7 Video connector
8 NIC connector 1/iLO management connector
9 USB 3.0 connectors (2)
Rear panel LEDs
Item Description Status
1 NIC link LED Green = Network link
Off = No network link
2 NIC activity LED Solid green = Link to network
Flashing green = Network active
Off = No network activity
Table Continued
Rear panel LEDs 11
Item Description Status
3 UID LED Solid blue = Activated
Flashing blue:
• 1 flash per second = Remote management or firmware
• 4 flashes per second = iLO manual reboot sequence
• 8 flashes per second = iLO manual reboot sequence in
• Off = deactivated
4 Power supply LED Solid green = Normal
Off = One or more of the following conditions exists:
• Power is unavailable
• Power supply failed
• Power supply is in standby mode
• Power supply error
PCIe riser board slot definitions
• FlexibleLOM riser board
upgrade in progress
initiated
progress
Slot number Form factor Slot description
FlexibleLOM slot FlexibleLOM PCIe x8
2 PCIe 3 PCIe3 x8 (8,4,2,1)
• Two-slot riser board
Slot number Form factor Slot description
1 Low-profile PCIe3 x8 (8,4,2,1)
2 Full-height, half-length PCIe3 x8 (8,4,2,1)
• GPU riser board
Slot number Form factor Slot description
— — —
2 Full-height, half-length PCIe3 x16 (16,8,4,2,1)
12 PCIe riser board slot definitions
System board components
Item Description
1 PCIe riser connector*
2 Trusted module connector
3 microSD slot
4 Processor
5 Fan connector 2
6 Fan connector 1
7 System battery
8 Front I/O connector
9 14-pin power connector
10 4-pin power connector
11 8-pin power connector
12 Power supply sideband signal connector
13 Smart Storage Battery connector
14 SATA connector for M.2 SSD/optical drive
15 Storage backup power connector
16 Mini-SAS connector
17 SATA connector for M.2 SSD
18 Fan connector 3
19 Internal USB 3.0 connector
20 System maintenance switch
21 NMI header
System board components 13
* For more information on the riser board slots supported by the onboard PCI riser conectors, see "PCIe riser
board slot definitions."
DIMM slot locations
The arrow points to the front of the server.
System maintenance switch
Position Default Function
S1 Off
S2 Off
S3 Off Reserved
S4 Off Reserved
S5 Off
S6 Off
S7 Off
Off = iLO security is enabled.
On = iLO security is disabled.
Off = System configuration can be
changed.
On = System configuration is locked.
Off = Power-on password is enabled.
On = Power-on password is disabled.
Off = No function
On = ROM reads system configuration as
invalid.
Off = Set default boot mode to UEFI.
S8 — Reserved
14 DIMM slot locations
On = Set default boot mode to legacy.
Table Continued
Position Default Function
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
To access the redundant ROM, set S1, S5, and S6 to On.
When system maintenance switch S6 is set to the On position, the system is prepared to erase all system
configuration settings from both CMOS and NVRAM.
IMPORTANT:
Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HPE Dynamic Smart
Array B140i Controller is disabled. Do not use the B140i controller when the server is in Legacy BIOS
Boot Mode.
CAUTION:
Clearing CMOS, NVRAM or both deletes configuration information. Be sure to configure the server
properly to prevent data loss.
NMI functionality
An NMI crash dump creates a crash dump log before resetting a system which is not responding.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to restart the system. Resetting the system erases any information which could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
system reset.
To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:
• Use the iLO Virtual NMI feature.
• Short the NMI header.
For more information, see the Hewlett Packard Enterprise website.
Drive numbering
The following images show the drive numbering for each of the supported drive configurations. For drive box
numbering information, see "Front panel components."
• Two-bay LFF non-hot-plug drive model
NMI functionality 15
• Two-bay LFF hot-plug drive model
• Four-bay SFF hot-plug drive model
16 Component identification
Hot-plug drive LED definitions
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or
2 Activity ring Rotating green Drive activity.
Off No drive activity.
3 Do not remove Solid white Do not remove the drive. Removing the drive
requires an update.
causes one or more of the logical drives to fail.
Off Removing the drive does not cause a logical drive
to fail.
4 Drive status Solid green The drive is a member of one or more logical
drives.
Flashing green The drive is rebuilding or performing a RAID
migration, strip size migration, capacity expansion,
or logical drive extension, or is erasing.
Table Continued
Hot-plug drive LED definitions 17
Item LED Status Definition
Flashing amber/green The drive is a member of one or more logical
drives and predicts the drive will fail.
Flashing amber The drive is not configured and predicts the drive
will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller.
The blue Locate LED is behind the release lever and is visible when illuminated.
IMPORTANT:
The Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode. It cannot be enabled in
Legacy BIOS Boot Mode. If the B140i controller is disabled, drives connected to the system board MiniSAS connectors operate in AHCI or Legacy mode. Under this condition:
• The drives cannot be a part of a hardware RAID or a logical drive.
• The Locate, Drive status, and Do not remove LEDs of the affected drives are disabled.
Use BIOS/Platform Configuration (RBSU) in the UEFI System Utilities to enable or disable the
B140i controller (System Configuration, BIOS/Platform Configuration (RBSU), System Options, SATA
Controller Options, Embedded SATA Configuration).
Fan locations
18 Fan locations
Operations
Removing the security bezel
To access the front panel components, unlock and remove the security bezel.
Powering up the server
Procedure
1. To power up the server, press the Power On/Standby button.
Power down the server
Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical
server data and programs.
IMPORTANT:
When the server is in standby mode, auxiliary power is still being provided to the system.
To power down the server, use one of the following methods:
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters standby
mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby
mode.
This method forces the server to enter standby mode without properly exiting applications and the OS. If
an application stops responding, you can use this method to force a shutdown.
• Use a virtual power button selection through iLO.
This method initiates a controlled remote shutdown of applications and the OS before the server enters
standby mode.
Operations 19
Before proceeding, verify that the server is in standby mode by observing that the system power LED is
amber.
Extending the server from the rack
CAUTION:
To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized
before extending a component from the rack.
Procedure
1. Power down the server.
2. Disconnect all peripheral cables from the server.
3. Disconnect each power cord from the server.
4. In a server that uses thumbscrew rack ears, loosen the captive thumbscrews that secure the server
faceplate to the front of the rack, then slide the server out of the rack.
5. In a server that uses quick-release latch rack ears:
a. Open the latches on both sides of the server.
b. If necessary, use a T-25 Torx screwdriver to loosen the shipping screws.
c. Slide the server out of the rack.
20 Extending the server from the rack
1
2
3
1
6. After performing the installation or maintenance procedure, slide the server back into the rack, and then
press the server firmly into the rack to secure it in place.
7. Do one of the following:
• In a server that uses thumbscrew rack ears, tighten the captive thumbscrews.
• In a server that uses quick-release latch rack ears, if necessary, tighten the shipping screws.
8. Connect each power cord to the server.
9. Connect all peripheral cables to the server.
10. Power up the server.
Operations 21
Removing the server from the rack
WARNING:
The server is very heavy. To reduce the risk of personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Get help to lift and stabilize the product during installation or removal, especially when the product is
not fastened. Hewlett Packard Enterprise recommends that a minimum of two people are required
for all rack server installations. A third person may be required to help align the server if the server is
installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable when
not fastened to the rails.
Procedure
1. Power down the server.
2. Extend the server on the rack rails until the server rail-release latches engage.
3. Disconnect all peripheral cables from the server.
4. Disconnect each power cord from the server.
5. Remove the server from the rack.
For instructions on how to extend or remove the server from the rack, see the documentation that ships
with the rack rail system.
6. Place the server on a sturdy and level surface.
Removing the access panel
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
CAUTION:
To prevent damage to electrical components, take the appropriate anti-static precautions before
beginning any installation, removal, or replacement procedure. Improper grounding can cause
electrostatic discharge.
CAUTION:
Do not operate the server for long periods with the access panel open or removed. Operating the server
in this manner results in improper airflow and improper cooling that can lead to thermal damage.
Procedure
1. If installed, remove the security bezel.
2. Power down the server.
3. If you are performing a non-hot-plug procedure, remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
4. Do one of the following:
22 Removing the server from the rack
• Extend the server from the rack.
• Remove the server from the rack.
5. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
6. Open the locking latch.
The access panel slides back, releasing it from the chassis.
7. Lift and remove the access panel.
Turn the access panel over to locate the server hood label. This label provides convenient access to
component identification, LED status indicators, and system maintenance switch settings information.
Installing the access panel
Procedure
1. Ensure that the access panel latch is in the open position.
2. Align the hole in the access panel latch with the guide pin on the chassis.
3. Close the access panel latch.
Installing the access panel 23
The access panel slides to a closed position.
4. Use a T-15 Torx screw driver to tighten the access panel latch screw.
Removing the PCI riser cage
Procedure
1. If installed, remove the security bezel.
2. Power down the server.
3. If you are performing a non-hot-plug procedure, remove all power:
4. Do one of the following:
5. Remove the access panel.
6. Disconnect all cables connected to existing expansion boards.
7. Remove the existing PCI riser cage.
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
CAUTION:
To prevent damage to the server or expansion boards, power down the server, and disconnect all power
cords before removing or installing the PCI riser cage.
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
• Extend the server from the rack.
• Remove the server from the rack.
24 Removing the PCI riser cage
Retain the cage for future use.
Installing the PCI riser cage
CAUTION:
To prevent damage to the server or expansion boards, power down the server, and disconnect all power
cords before removing or installing the PCI riser cage.
Procedure
1. If cabled expansion boards are installed on the PCI riser cage, connect all necessary internal cabling to
the expansion boards.
For more information on these cabling requirements, see the documentation that ships with the option.
2. Align the riser board with the corresponding connectors on the system board, then press down on the PCI
riser cage.
3. Install the access panel.
4. Do one of the following:
Installing the PCI riser cage 25
• Slide the server into the rack.
• Install the server into the rack.
5. Power up the server.
Removing the air baffle
CAUTION:
For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers,
or blanks installed. If the server supports hot-plug components, minimize the amount of time the access
panel is open.
Procedure
1. If installed, remove the security bezel.
2. Power down the server.
3. Remove all power:
a. Disconnect each power cord from the power source.
b. Disconnect each power cord from the server.
4. Do one of the following:
• Extend the server from the rack.
• Remove the server from the rack.
5. Remove the access panel.
6. Remove the air baffle.
Installing the air baffle
CAUTION:
For proper cooling, do not operate the server without the access panel, baffles, expansion slot covers,
or blanks installed. If the server supports hot-plug components, minimize the amount of time the access
panel is open.
26 Removing the air baffle
Procedure
1. Install the air baffle.
2. Install the access panel.
3. Do one of the following:
4. Power up the server.
• Slide the server into the rack.
• Install the server into the rack.
Operations 27
Setup
Optional service
Delivered by experienced, certified engineers, HPE support services help you keep your servers up and
running with support packages tailored specifically for HPE ProLiant systems. HPE support services let you
integrate both hardware and software support into a single package. A number of service level options are
available to meet your business and IT needs.
HPE support services offer upgraded service levels to expand the standard product warranty with easy-tobuy, easy-to-use support packages that will help you make the most of your server investments. Some of the
HPE support services for hardware, software or both are:
• Foundation Care – Keep systems running.
◦ 6-Hour Call-to-Repair
◦ 4-Hour 24x7
◦ Next Business Day
• Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦ 6-Hour Call-to-Repair
◦ 4-Hour 24x7
◦ Next Business Day
• Deployment service for both hardware and software
• HPE Education Services – Help train your IT staff.
1
The time commitment for this repair service might vary depending on the site's geographical region. For
more service information available in your site, contact your local
1
1
HPE support center.
For more information on HPE support services, see the Hewlett Packard Enterprise website.
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in
this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or
row of racks.
Hewlett Packard Enterprise servers draw in cool air through the front door and expel warm air through the
rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to
enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.
CAUTION:
To prevent improper cooling and damage to the equipment, do not block the ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the components
cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to
maintain proper airflow.
28 Setup
CAUTION:
Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper
airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal
damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION:
When using a Compaq branded 7000 series rack, install the high airflow rack door insert (PN 327281B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper front-to-back airflow and cooling.
CAUTION:
If a third-party rack is used, observe the following additional requirements to ensure adequate airflow
and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow 5,350 sq
cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to
the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack must be
a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION:
To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the internal rack
temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code
for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options,
refer to the product rating label or the user documentation supplied with that option.
WARNING:
To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply
branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over
wiring and installation requirements of your facility.
CAUTION:
Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible
power supply. This device protects the hardware from damage caused by power surges and voltage
spikes and keeps the system in operation during a power failure.
Temperature requirements 29
When installing more than one server, you might need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
• Balance the server power load between available AC supply branch circuits.
• Do not allow the overall system AC current load to exceed 80% of the branch circuit AC current rating.
• Do not use common power outlet strips for this equipment.
• Provide a separate electrical circuit for the server.
For more information on the hot-plug power supply and calculators to determine server power consumption in
various system configurations, see the Hewlett Packard Enterprise Power Advisor website.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any
local and regional building codes. In Canada, you must install the equipment in accordance with Canadian
Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the
equipment in accordance with any regional or national electrical wiring codes, such as the International
Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all
power distribution devices used in the installation, such as branch wiring and receptacles, are listed or
certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, Hewlett Packard Enterprise recommends the use of a PDU that is either permanently wired to the
building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA
locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using
common power outlet strips for the server is not recommended.
Server warnings and cautions
WARNING:
This server is very heavy. To reduce the risk of personal injury or damage to the equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Get help to lift and stabilize the product during installation or removal, especially when the product is
not fastened to the rails. Hewlett Packard Enterprise recommends that a minimum of two people are
required for all rack server installations. A third person may be required to help align the server if the
server is installed higher than chest level.
• Use caution when installing the server in or removing the server from the rack; it is unstable when
not fastened to the rails.
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
WARNING:
To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power
cord to remove power from the server. The front panel Power On/Standby button does not completely
shut off system power. Portions of the power supply and some internal circuitry remain active until AC
power is removed.
30 Electrical grounding requirements
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