HPE ProLiant m710x and m710x-L
Server Blade User and Maintenance
Guide for the Moonshot 1500 Chassis
Abstract
This document is for the person who installs, administers, services, and troubleshoots blades.
This guide describes identification and maintenance procedures, and specifications and
requirements for hardware components and software. Hewlett Packard Enterprise assumes
you are qualified in the servicing of computer equipment, trained in recognizing hazards in
products, and are familiar with weight and stability precautions.
Part Number: 864397-003
Published: April 2019
Edition: 1
Copyright 2016, 2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in
the United States and other countries.
2Blade UID LED/button•Blue = Blade ID is selected.
•Flashing blue = Blade firmware update is in progress.
•Off = Blade ID is not selected.
3Blade health LED•Green = Normal operation
•Flashing amber = Degraded condition
•Flashing red = Critical condition
•Off = No power
6 Component identification
Blade components
ItemDescription
1DIMM slots (4)
2Mini display port
3Micro USB port
4Battery
5USB port
6Device connector 5 for 80/110 mm M.2 SSDs
7Device connector 4 for 80/110 mm M.2 SSDs
8Device connector 3 for 42 mm M.2 SSDs
9Device connector 2 for 110 mm M.2 devices
10Device connector 1 for 110 mm M.2 devices
DIMM slot numbering
Component identification7
M.2 slot numbering
ItemDescriptionBIOS numbering
1M.2 slot 1PCIe Slot 3
2M.2 slot 2PCIe Slot 2
3M.2 slot 3PCIe/SATA Slot 1
4M.2 slot 4PCIe Slot 4
5M.2 slot 5PCIe Slot 5
To identify the M .2 slots, view System Information -> PCIe information.
Blade slot and switch module bay identification
The chassis provides 45 blade slots (1-45) and two switch module bays (A-B).
8Component identification
Component identification9
Operations
Power down the blade
Review the following information before powering down the blade:
•Before powering down a blade for any upgrade or maintenance procedures, always perform a backup
of critical blade data and programs.
•Depending on the blade model, the blade may be a single-node or a multi-node blade. Always power
down all nodes on the blade before removing it from the chassis.
•If you are powering down one node but leaving other nodes in a powered up state on the blade, the
blade power LED will remain illuminated, indicating at least one node is powered up.
Blades can be powered down individually and as a group of all blades in the chassis. Choose the
procedure in this section that fits your need.
When entering blade commands provided in this section, you can use one command to address multiple
blades. Use commas to separate non-contiguous numbers (omit spaces), or a dash to denote a range
(for example, C1,3-9N1-4). For more information about using commands, see the HPE Moonshot iLOChassis Management CLI User Guide in the Hewlett Packard Enterprise Information Library (
www.hpe.com/info/moonshot/docs).
Power down a blade remotely
http://
Procedure
1. Logging in to the iLO CM firmware on page 17.
2. Power down the blade by issuing the appropriate command:
•For a blade running a functioning OS:
◦Single node:
set node power off shutdown C<x>N<y>
◦Multiple nodes (4):
set node power off shutdown C<x>N1-4
•For a nonresponsive system or when an OS has not been installed:
◦Multiple nodes (4):
set node power off force C<x>N1-4
•For all blades:
set node power off force all
3. Verify that the power is off by issuing the following command:
show node power {CxNy}
10 Operations
Power down a blade locally
Procedure
1. Logging in to the iLO CM firmware on page 17.
2. Power down the blade according to the current blade state:
•If the blade power LED is green, press and release the blade power button.
This method initiates a controlled shutdown of applications and the OS on any active nodes before
the blade enters standby mode.
•If the blade is unresponsive, press and hold the blade power button for 4 seconds to initiate a
forced shutdown of any active nodes.
•If the blade power LED is amber, the blade is in standby mode and no nodes are active. No further
action is required.
3. Verify that the power is off by reviewing the status of the blade power LED.
For more information, see Blade LEDs and buttons on page 6."
Extend the chassis from the rack
Procedure
1. Pull down the quick release levers on each side of the chassis.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
2. Extend the chassis from the rack until it locks once.
3. Press the push tab on the rail, and then fully extend the chassis.
Operations11
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
4. After installing or maintaining the system, slide the chassis back into the rack, and then press the
chassis firmly into the rack to secure it in place.
Remove the access panel
IMPORTANT: After performing a procedure inside the chassis, always install the access panel on
the chassis when complete. Do not operate the chassis for long periods of time with the access
panel removed.
IMPORTANT: To maintain appropriate cooling, fans will operate at a high speed when the access
panel is removed.
IMPORTANT: When the access panel is removed, the blade might be placed into a low power
operating state to reduce thermal stress.
Procedure
1. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch.
2. Open the locking latch.
The access panel slides back, releasing it from the chassis.
3. Lift and remove the access panel.
12Operations
Turn the access panel over to locate the HPE Moonshot 1500 Chassis label. This label provides
information on LED status indicators, component identification, and blade and switch installation
procedures.
Remove the blade blank
CAUTION: For proper cooling, be sure that a blade or a blade blank is always installed in each
blade slot in the chassis. When replacing a blade, leave the blade slot empty for no more than 30
seconds. Failure to do so can disrupt airflow in the chassis.
Procedure
1. Extend the chassis from the rack on page 11.
2. Remove the access panel on page 12.
3. Remove the blade blank from the chassis.
Operations13
Remove the blade
CAUTION: For proper cooling, be sure that a blade or a blade blank is always installed in each
blade slot in the chassis. When replacing a blade, leave the blade slot empty for no more than 30
seconds. Failure to do so can disrupt airflow in the chassis.
Procedure
1. Power down the node or blade (Power down the blade).
2. Extend the chassis from the rack on page 11.
3. Remove the access panel on page 12.
4. Remove the blade.
Install the blade
CAUTION: For proper cooling, be sure that a blade or a blade blank is always installed in each
blade slot in the chassis. When replacing a blade, leave the blade slot empty for no more than 30
seconds. Failure to do so can disrupt airflow in the chassis.
Procedure
1. Extend the chassis from the rack on page 11.
2. Remove the access panel on page 12.
3. Prepare the blade.
14Operations
4. Do one of the following:
•Remove the blade on page 14.
•Remove the blade blank on page 13.
5. Align and install the blade into the chassis.
6. Install the access panel on page 16.
7. Slide the chassis back into the rack (Extend the chassis from the rack on page 11).
Install the blade blank
CAUTION: For proper cooling, be sure that a blade or a blade blank is always installed in each
blade slot in the chassis. When replacing a blade, leave the blade slot empty for no more than 30
seconds. Failure to do so can disrupt airflow in the chassis.
Procedure
1. Extend the chassis from the rack on page 11.
2. Remove the access panel on page 12
3. Align and install the blade into the chassis.
Operations15
Install the access panel
IMPORTANT: After performing a procedure inside the chassis, always install the access panel on
the chassis when complete. Do not operate the chassis for long periods of time with the access
panel removed.
Procedure
1. Place the access panel on top of the chassis.
2. Slide the access panel toward the front of the chassis. The access panel locks into position.
Power up the blade
Review the following information before powering up the blade:
•Depending on the blade model, the blade may be a single-node or a multi-node blade.
•Upon installation into the chassis, auxiliary power is automatically provided to the blade. Depending on
the chassis autopower setting, nodes may power up automatically upon blade installation.
Blades can be powered up individually and as a group of all blades in the chassis. Choose the procedure
in this section that fits your need.
When entering blade commands provided in this section, you can use one command to address multiple
blades. Use commas to separate non-contiguous numbers (omit spaces), or a dash to denote a range
(for example, C1,3-9N1-4). For more information about using commands, see the HPE Moonshot iLO
Chassis Management CLI User Guide in the Hewlett Packard Enterprise Information Library (http://
www.hpe.com/info/moonshot/docs).
Power up a blade remotely
Procedure
1. Logging in to the iLO CM firmware on page 17.
2. Show the installed blades to determine node status:
show node power {C<x>N<y>|all}
16Operations
3. Power up the blade by issuing the appropriate command:
•Single node:
set node power on C<x>N<y>
•Multiple nodes (4):
set node power on C<x>N1-4
•For all blades:
set node power on all
4. Verify that the power is on by issuing the following command:
show node power {CxNy}
Power up a blade locally
Procedure
1. Press and release the blade power button.
This method powers on all nodes.
2. Verify that the power is on by reviewing the status of the blade power LED.
For more information, see Blade LEDs and buttons on page 6.
Logging in to the iLO CM firmware
Procedure
1. Connect to the iLO CM firmware locally or remotely.
To access the iLO CM firmware through the GUI, enter https://<iLO CM firmware host name
or IP address>. You must access the iLO CM firmware web interface through HTTPS.
•To connect remotely, use a browser or SSH session over the network.
•To connect locally, use a serial cable to connect a PC or terminal to the iLO CM management serial
port on the Moonshot 1500 CM module.
2. If no changes were made, enter the user name and password assigned for the chassis or the default
user name and password:
Default username:
Administrator
Default password:
password
For more information about the iLO CM firmware, see the HPE Moonshot iLO Chassis Management CLI
User Guide in the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/moonshot/
docs).
Operations17
Setup
Overview
Installation of a blade requires the following steps:
Procedure
1. Install and configure the HPE Moonshot 1500 Chassis (Installing and configuring the HPE
Moonshot 1500 Chassis on page 18).
2. Install and configure the switch and uplink modules (Installing and configuring the switch and
uplink modules on page 18).
3. Install the solid state device (Installing an M.2 device on page 26).
4. Install the blade on page 14.
5. Power up the chassis (Powering up the chassis on page 19).
6. Power up the node (Powering up the node on page 19).
7. Update the blade firmware (Updating blade firmware on page 19).
8. Install the operating system ( Installing the operating system on page 20).
9. Register the product (Registering the product on page 20).
Installing and configuring the HPE Moonshot 1500
Chassis
Before performing any blade-specific procedures, install the HPE ProLiant Moonshot 1500 Chassis. For
more information on installing a chassis, see the HPE Moonshot 1500 Chassis Setup and InstallationGuide in the Hewlett Packard Enterprise Information Library (
docs).
http://www.hpe.com/info/moonshot/
Installing and configuring the switch and uplink modules
For specific steps to install the switch modules and uplink modules, see the switch documentation in the
Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/moonshot/docs).
Installing the blade
Procedure
1. Do one of the following:
•Remove the blade blank on page 13.
•Remove the blade on page 14.
2. Install the blade on page 14.
18 Setup
Powering up the chassis
If the chassis was powered off while installing the blade, then power up the chassis. The blades are hotpluggable and do not require that you power down the chassis for the installation.
Procedure
1. Connect the power cables to the power supplies.
2. Connect the power cables to the power source (UPS or wall outlet) or to an installed PDU.
3. Wait while the chassis powers on. Verify the status of the power LED on the front panel of the chassis.
For more information on the chassis power LEDs, see the HPE Moonshot 1500 Chassis Setup and
Installation Guide in the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/
moonshot/docs).
Powering up the node
Upon installation into the chassis, auxiliary power is provided to the blade. Depending on chassis
autopower state, nodes may power up automatically upon blade installation.
Procedure
1. Logging in to the iLO CM firmware on page 17.
2. Show the installed blades to determine node status:
hpiLO -> show node list
3. Power up the preferred node:
hpiLO -> set node power on C<x>N<y>
For more information on configuring the blade, see the following documents in the Hewlett Packard
Enterprise Information Library (http://www.hpe.com/info/moonshot/docs):
•HPE Moonshot System Configuration and Compatibility Guide
•HPE Moonshot iLO Chassis Management CLI User Guide
Updating blade firmware
The minimum supported iLO CM firmware version for use with this blade is iLO Chassis Manager
Firmware version 1.50.
IMPORTANT: To ensure that the latest firmware version is loaded correctly, power down the blade
node before updating the blade firmware.
A system ROM flash does not take effect on a node until the node is rebooted. The iLO CM firmware will
reflect the system ROM flash immediately.
Procedure
1. Verify the firmware version by entering one of the following commands at the CLI:
•show firmware revisions all
•show firmware revisions list
2. Download the latest firmware version from the
HPE Moonshot Component Pack download site.
Setup19
For more information on updating the firmware, see the HPE Moonshot iLO Chassis Management CLI
User Guide in the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/moonshot/
docs).
Installing the operating system
The HPE Moonshot 1500 Chassis supports up to 45 blades, each with a processor, drive, and memory,
and can run an operating system. It is possible to load each blade individually with an OS via PXE. For
OS deployment procedures, see the Operating System Deployment on HPE ProLiant Moonshot ServerCartridges User Guide (http://www.hpe.com/support/moonshot_os_deployment_en).
To provision a full complement of blades quickly, Hewlett Packard Enterprise recommends the HPE
Insight Cluster Management Utility for large-scale image deployment. The Insight CMU is an efficient and
robust hyperscale cluster lifecycle management framework and suite of tools for large Linux clusters.
For more information on Insight CMU features and links to technical documents, QuickSpecs, and a
product demonstration, see the Hewlett Packard Enterprise website.
Registering the product
To experience quicker service and more efficient support, register the product at the
Enterprise Product Registration website.
HPE Trusted Platform Module
Trusted Platform Module (TPM) Notice
HP Special Reminder: Before enabling Trusted Platform Module (TPM) functionality on this system, you
must ensure that your intended use of TPM complies with relevant local laws, regulations and policies,
and approvals or licenses must be obtained if applicable.
For any compliance issues arising from your operation/usage of TPM which violates the above mentioned
requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related
liabilities.
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/qs).
Hewlett Packard
The TPM is embedded in the system board of the server. Use these instructions to enable a TPM on a
supported blade. This procedure includes two sections:
1. Retaining the recovery key/password on page 20.
2. Enabling the Trusted Platform Module on page 21.
Enabling the TPM requires accessing BIOS/Platform Configuration (RBSU) in UEFI System Utilities.
Retaining the recovery key/password
The recovery key/password is generated during BitLocker setup, and can be saved and printed after
BitLocker is enabled. When using BitLocker, always retain the recovery key/password. The recovery key/
20Setup
password is required to enter Recovery Mode after BitLocker detects a possible compromise of system
integrity.
To help ensure maximum security, observe the guidelines listed in the following procedure list when
retaining the recovery key/password.
Procedure
•Always store the recovery key/password in multiple locations.
•Always store copies of the recovery key/password away from the blade.
•Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
Procedure
1. During the server startup sequence, press the F9 key to access System Utilities.
2. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > Server Security.
3. Select Trusted Platform Module Options and press the Enter key.
4. Select Enabled to enable the TPM and BIOS secure startup. The TPM is fully functional in this mode.
5. Press the F10 key to save your selection.
6. When prompted to save the change in System Utilities, press the Y key.
7. Press the ESC key to exit System Utilities. Then, press the Enter key when prompted to reboot the
server.
The server then reboots a second time without user input. During this reboot, the TPM setting
becomes effective.
You can now enable TPM functionality in the OS, such as Microsoft Windows BitLocker or measured
boot.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail
to follow the proper procedures for updating the system or option firmware, replacing the system
board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the Trusted Platform Module
Best Practices White Paper on the Hewlett Packard Enterprise Support Center website.
For more information on adjusting TPM usage in BitLocker, see the Microsoft website.
Setup21
Configuration
Enabling video on monitor
To enable video on monitor during installation and inside the OS, you must disable iLO video. The
procedure for disabling iLO video depends on the operating system. Perform one of the following
procedures depending on the OS installed:
Enabling video on monitor for Windows 2012, Windows 8, Windows 8.1, Windows 10, RHEL 7.3,
•
and CentOS 7.3 on page 22
•Enabling video on monitor for Windows 7 on page 23
•Enabling video on monitor for Linux (except RHEL 7.3 and CentOS 7.3) on page 25
Enabling video on monitor for Windows 2012, Windows 8, Windows 8.1,
Windows 10, RHEL 7.3, and CentOS 7.3
To enable video on monitor during installation and inside the OS, you must disable iLO video.
When you disable iLO video, you will lose the video on the iLO Integrated Remote Console after the
blade enters BIOS.
Procedure
1. Connect the monitor to the blade.
2. Power up the node (see Powering up the node on page 19).
3. When the BIOS screen is displayed, press the F9 key.
4. Go to System Options -> BIOS/Platform Configuration (RBSU) -> Advanced Options -> Video
Options.
5. Select Integrated/Add-in Video Enabled, iLO Video Disabled.
22 Configuration
6. Press the F10 key to Save the changes.
A prompt asking whether to save the changes is displayed.
7. Select Yes.
8. Power down the node.
9. Power up the blade on page 16.
The video is displayed on the monitor during OS installation and inside the OS.
To revert to displaying video on iLO, change the RBSU setting in BIOS to Both Integrated/Add-in Videoand iLO Video Enabled. You can do this using the monitor, or the Virtual Serial Port.
HPE recommends installing the GPU driver after enabling the video on monitor, for better user
experience. For information on installing the GPU driver, see the 'Installing graphics packages (m710x)'
topic in the Operating System Deployment on HPE ProLiant Moonshot Server Cartridges User Guide on
the Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/moonshot/docs).
Enabling video on monitor for Windows 7
Installing Windows 7 using a monitor is not supported. Use iLO Integrated Remote Console to install
Windows 7 OS. After installing the OS, you can enable video on monitor.
To enable video on monitor inside the OS, you must disable iLO video.
When you disable iLO video, you will lose the video on the iLO Integrated Remote Console after the
blade enters BIOS.
Configuration23
Procedure
1.Log in to the OS using the iLO Remote Console.
2.Install GPU driver.
For information on installing the GPU driver, see the 'Installing graphics packages (m710x)' topic in
the Operating System Deployment on HPE ProLiant Moonshot Server Cartridges User Guide on the
Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/moonshot/docs).
3.Reboot the blade. (Power up the blade on page 16).
4.When the BIOS screen is displayed, press the F9 key.
5.Go to System Options -> BIOS/Platform Configuration (RBSU) -> Advanced Options -> Video
Options.
6.Select Integrated/Add-in Video Enabled, iLO Video Disabled.
7.Press the F10 key to Save the changes.
A prompt asking whether to save the changes is displayed.
8.Select Yes.
9.Power down the node.
10. Connect the monitor to the blade.
11. Power up the blade on page 16.
The video is displayed on the monitor inside the OS.
To revert to displaying video on iLO, change the RBSU setting in BIOS to Both Integrated/Add-in Video
and iLO Video Enabled. You can do this using the monitor, or the Virtual Serial Port.
24Configuration
Enabling video on monitor for Linux (except RHEL 7.3 and CentOS 7.3)
Only RHEL 7.3 and CentOS 7.3 support using monitor during OS installation. Install all other Linux
operating systems using iLO Integrated Remote Console.
Procedure
To enable video on the monitor after the OS is installed, install Media Server Studio from Intel.
Media Server Studio has the graphics driver for the GPU. For more information, see the getting started
guides on the Intel website (https://software.intel.com/en-us/intel-media-server-studio-support/documentation).
Configuration25
Hardware options installation
Hewlett Packard Enterprise product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the Hewlett Packard Enterprise website (
Installing a DIMM
The blade supports HPE Smart Memory. The HPE SmartMemory authenticates and unlocks certain
features available only on Qualified memory and verifies whether installed memory has passed Hewlett
Packard Enterprise qualification and test processes. Qualified memory is performance-tuned for ProLiant
and BladeSystem servers and provides future enhanced support through Active Health and manageability
software.
http://www.hpe.com/info/qs).
The blade has four DIMM slots. For DIMM slot population order and DIMM slot locations, see
numbering on page 7.
Procedure
1. Power down the blade on page 10.
2. Extend the chassis from the rack on page 11.
3. Remove the access panel on page 12.
4. Remove the blade on page 14.
5. Install the DIMM.
DIMM slot
Installing an M.2 device
You can install M.2 devices of the following lengths in this blade:
•42 mm M.2 device (Install a 42 mm M.2 device on page 27): Supported only in slot 3
•80 mm M.2 device (Install an 80 mm M.2 device on page 27): Supported in all slots except slot 3
•110 mm M.2 device (Install a 110 mm M.2 device on page 28): Supported in slots 4 and 5
Install the devices in the following population order: 4->1->2->5
For M.2 slot locations, see M.2 slot numbering on page 8.
26 Hardware options installation
Install a 42 mm M.2 device
Procedure
1. Power down the blade on page 10.
2. Extend the chassis from the rack on page 11.
3. Remove the access panel on page 12.
4. Remove the blade on page 14.
5. Remove the device mounting screw.
6. Install the device, and then install the device mounting screw.
Install an 80 mm M.2 device
Procedure
1. Power down the blade on page 10.
2. Extend the chassis from the rack on page 11.
3. Remove the access panel on page 12.
4. Remove the blade on page 14.
5. Install the device.
Hardware options installation27
Install a 110 mm M.2 device
Procedure
1. Power down the blade on page 10.
2. Extend the chassis from the rack on page 11.
3. Remove the access panel on page 12.
4. Remove the blade on page 14.
5. Remove the device mounting clip screws.
6. Rotate the mounting clip, and then install the clip on the mounting bracket.
28Hardware options installation
7. Install the device.
Hardware options installation29
Software and configuration utilities
Product QuickSpecs
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the Hewlett Packard Enterprise website (
Supported operating systems and drivers matrix
Operating system support
For more information on Hewlett Packard Enterprise Certified and Supported systems for the operating
systems available for your system, see the Hewlett Packard Enterprise OS support website:
http://www.hpe.com/info/ossupport
ROM, BIOS, and driver support
For more information on Hewlett Packard Enterprise Certified and Supported systems for the latest
software ROM, BIOS, and drivers available for your system, see the Hewlett Packard Enterprise Support
Center website:
http://www.hpe.com/support/hpesc
HPE Moonshot iLO Chassis Management Firmware
http://www.hpe.com/info/qs).
The Moonshot iLO Chassis Management Firmware is the gateway for aggregated chassis management
on the Moonshot System. As a single point of access to the chassis, iLO CM firmware enables you to
configure, update, and operate the Moonshot System through the GUI, CLI, IPMI, and remote serial
console access.
For more information, see the HPE Moonshot iLO Chassis Management CLI User Guide or the MoonshotiLO Chassis Manager Web Interface User Guide in the Hewlett Packard Enterprise Information Library
(http://www.hpe.com/info/moonshot/docs).
HPE Moonshot iLO CM Integrated Management Log
The iLO CM IML records hundreds of events and stores them in an easy-to-view form. The iLO CM IML
timestamps each event with 1-minute granularity. Logged events include fan, power supply, blade and
switch insertion, removal or failure events, temperature events, and firmware updates. To view recorded
events in the iLO CM IML, use the GUI or enter the show log iml all command in iLO CM firmware.
For more information, see the HPE Moonshot iLO Chassis Management CLI User Guide in the Hewlett
Packard Enterprise Information Library (http://www.hpe.com/info/moonshot/docs).
HPE Moonshot iLO CM Event Log
The iLO CM Event Log is an operating system-independent log that maintains a record of events by date
and time. Logged events include major events, such as a power outage or a reset, login events, node
power on/off events, configuration changes, and iLO CM firmware events. To view recorded events in the
iLO CM Event Log, use the GUI or enter show log ilo all command in iLO CM firmware.
For more information, see the HPE Moonshot iLO Chassis Management CLI User Guide in the Hewlett
Packard Enterprise Information Library (
30 Software and configuration utilities
http://www.hpe.com/info/moonshot/docs).
iLO for Moonshot
iLO for Moonshot is a remote server management processor embedded on HPE ProLiant m510, m710x,
and m710x-L server blades when installed in an HPE Moonshot 1500 Chassis. iLO for Moonshot enables
the monitoring and controlling of server blades from remote locations and provides an integrated remote
console. iLO for Moonshot comes preconfigured on HPE ProLiant m510, m710x, and m710x-L server
blades without an additional cost or license.
iLO for Moonshot firmware is available by downloading the latest Moonshot Component Pack from the
Hewlett Packard Enterprise Support Center website.
HPE Moonshot Component Pack
The Moonshot Component Pack is a comprehensive firmware solution tested on the Moonshot System
and delivered as a compressed file. The compressed file includes the firmware files to update a Moonshot
Chassis. Users deploy the firmware updates from a command line with the iLO Chassis Manager GUI or
CLI (iLO Chassis Manager) or the Moonshot 45Gc, 45XGc, and 180XGc Switch Module CLI (switch
firmware only). Download the latest Moonshot Component Pack from the Hewlett Packard Enterprise
Support Center website.
The MCP Firmware can also be deployed using the Moonshot 1500 Firmware Update Utility, which is
included in the MCP deliverable. The Moonshot 1500 Firmware Update Utility is a tool for applying
firmware to one or more Moonshot 1500 chassis in one session. It currently supports client or server
versions of Windows as the Management Workstation from which to deploy firmware. There is no Linux
support at this time. To learn more, see Moonshot 1500 Firmware Update Utility on the
Users can also use Smart Update Manager (SUM), which was included with the Moonshot Component
Pack 2018.02.0 and 2018.02.1. For more information on SUM, see Smart Update Manager ReleaseNotes.
HPE website.
Firmware Deployment Change
The MCP Firmware will now be deployed using the Moonshot 1500 Firmware Update Utility, which is
included in the MCP deliverable. The Moonshot 1500 Firmware Update Utility is a tool for applying
firmware to one or more Moonshot 1500 chassis in one session. It currently supports client or server
versions of Windows as the Management Workstation from which to deploy firmware. There is no Linux
support at this time. To learn more, see Moonshot 1500 Firmware Update Utility.
SUM is no longer included in the MCP. To deploy the firmware using SUM, you can use SUM that was
included in a previous MCP.
UEFI System Utilities
The UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to
perform a wide range of configuration activities, including:
•Displaying system information
•Selecting the primary boot controller
•Launching other pre-boot environments such as the Embedded UEFI Shell
For more information on the UEFI System Utilities, see the UEFI System Utilities User Guide for HPE
Proliant m510 and m710x and m710x-L Server Blades on the Hewlett Packard Enterprise website (http://
www.hpe.com/info/UEFI/docs).
For on-screen help, press the F1 key.
Software and configuration utilities31
Using UEFI System Utilities
To use the System Utilities, use the following keys.
ActionKey
Access System UtilitiesF9 during server
Navigate menusUp and Down
Select itemsEnter
Save selectionsF10
POST
arrows
Access Help for a highlighted configuration
1
option
1
Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell.
Default configuration settings are applied to the server at one of the following times:
•Upon the first system power-up
•After defaults have been restored
Default configuration settings are sufficient for typical server operations; however, you can modify
configuration settings as needed. The system prompts you for access to the UEFI System Utilities each
time the system is powered up.
Restore default system settings
Use this option to reset all configuration settings to their default values. Changes that have been made
might be lost. You need to reboot the system for changes to take effect.
Embedded UEFI shell
The system BIOS includes an Embedded UEFI Shell in the ROM. The UEFI Shell environment provides
an API, a command line prompt, and a set of CLIs that allow scripting, file manipulation, and system
information. These features enhance the capabilities of the UEFI System Utilities.
F1
For more information, see the following documents:
•UEFI System Utilities User Guide for HPE Proliant m510 and m710x and m710x-L Server Blades on
the Hewlett Packard Enterprise Information Library
•UEFI Shell Specification on the UEFI website
Powering on and selecting boot options
This server blade supports UEFI and Legacy boot modes. The boot controller and boot order are set
automatically. You can configure the boot options manually as well.
32Software and configuration utilities
Procedure
1. Press the Power On/Standby button.
2. During the initial boot, press the F9 key in the HPE ProLiant POST screen to enter the UEFI System
Utilities screen.
3. To navigate to the boot options, select System Configuration→BIOS/Platform Configuration
(RBSU)→Boot Options.
For more information on boot options, see the UEFI documentation on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/UEFI/docs).
Software and configuration utilities33
Troubleshooting
Troubleshooting resources
The HPE Moonshot System Troubleshooting Guide provides procedures for resolving common problems
and comprehensive courses of action for fault isolation and identification, issue resolution, and software
maintenance on the Moonshot System. The document is available in the
Information Library.
Hewlett Packard Enterprise
34 Troubleshooting
Illustrated parts catalog
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Illustrated parts catalog35
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
36Illustrated parts catalog
un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
Illustrated parts catalog37
Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
38Illustrated parts catalog
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Illustrated parts catalog39
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
40Illustrated parts catalog
Illustrated parts catalog41
42Illustrated parts catalog
Blade replaceable components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://
www.hpe.com/info/partssurfer).
ItemDescription
1Server blade spare parts on page 44
2DIMM spare parts on page 44
Table Continued
Illustrated parts catalog43
ItemDescription
3M.2 device spare parts on page 44
4HPE ProLiant m710x to EL1000 cable Kit spare parts on page
1
Not shown
Server blade spare parts
Customer self repair on page 58: mandatory
DescriptionSpare part number
HPE ProLiant m710x Server Blade846832-001
HPE ProLiant m710x-L Server BladeP10857-001
DIMM spare parts
Customer self repair on page 58: mandatory
DescriptionSpare part number
8 GB PC4-2400T-T, 512Mx8 SODIMM863371-001
16 GB PC4-2400T-T, 1Gx8 SODIMM863372-001
M.2 device spare parts
44
1
Customer self repair on page 58: mandatory
DescriptionSpare part number
HPE 64 GB SATA M.2 2242 SSD Kit867635-001
HPE 120 GB SATA M.2 2280 SSD Kit867636-001
HPE 240 GB SATA M.2 2280 SSD Kit867637-001
HPE 256 GB PCIe M.2 2280 SSD Kit867896-001
HPE 512 GB PCIe M.2 2280 SSD Kit867633-001
HPE 1.024 TB M.2 2280 PCI-e-PLP SSD867632-001
VPU module with Myriad XP10163-001
HPE ProLiant m710x to EL1000 cable Kit spare parts
Customer self repair on page 58: mandatory
DescriptionSpare part number
HPE ProLiant m710x to EL1000 cable Kit includes:
•Mini display port-to-display port female adapter cable
•Mini display port-to-HDMI adapter cable
1
868390-001
•Micro USB-to-USB Type A female adapter cable
44Illustrated parts catalog
1
The cable with the RDPDM-0023/REV AX2 label requires a pin-to-pin type DisplayPort cable.
Illustrated parts catalog45
Removal and replacement procedures
Preparation procedures
To access some components and perform certain service procedures, you must perform one or more of
the following procedures:
Remove the access panel on page 12.
•
•Install the access panel on page 16.
•Remove the blade on page 14.
•Install the blade on page 14.
Safety considerations
Before performing service procedures, review all the safety information.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you must follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of
the device.
To prevent electrostatic damage:
•Avoid hand contact by transporting and storing products in static-safe containers.
•Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•Place parts on a grounded surface before removing them from their containers.
•Avoid touching pins, leads, or circuitry.
•Always be properly grounded when touching a static-sensitive component or assembly.
Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
46 Removal and replacement procedures
81.65 kg
180.00 lb
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
disconnect power from the system completely.
Warnings and cautions
Before installing a chassis, be sure that you understand the following warnings and cautions.
WARNING: To reduce the risk of electric shock or damage to the equipment:
•Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
•Connect the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
•Disconnect the power cord from the power supply to disconnect power to the equipment.
•Do not route the power cord where it can be walked on or pinched by items placed against it. Pay
particular attention to the plug, electrical outlet, and the point where the cord extends from the chassis.
CAUTION: Do not operate the chassis for long periods with the access panel open or removed.
Operating the chassis in this manner results in improper airflow and improper cooling that can lead
to thermal damage.
Removing and replacing a blade
When a blade fails and a replacement blade is installed in the chassis, you must update the serial number
and the product ID to preserve the warranty entitlement for that blade.
Before you begin the replacement procedure, make note of the blade slot number for the blade being
replaced.
Removal and replacement procedures47
Procedure
1. Logging in to the iLO CM firmware on page 17.
2. Capture the blade serial number using the following command:SHOW CARTRIDGE SN C<x>
3. Capture the blade product ID using the following command:SHOW CARTRIDGE PID C<x>
4. If the failed blade is powered on, then power down the failed blade using the following command:SET
NODE POWER OFF FORCE C<x>N<y>
For multinode blades, use the command:
SET NODE POWER OFF FORCE C<x>N<1-4>
Extend the chassis from the rack on page 11.
5.
6. Remove the access panel on page 12.
7. Remove the failed blade.
8. To minimize the amount of time that the blade slot is empty, install a blade blank in the blade slot
while moving the options to the replacement blade.
9. If installed, remove the solid state device.
To replace the component:
1. If necessary, install the solid state device removed from the failed blade on the replacement blade.
2. If installed, remove the blade blank.
3. Prepare the replacement blade for installation.
48Removal and replacement procedures
4. Install the replacement blade.
5. Install the access panel on page 16.
6. Slide the chassis into the rack.
7. Allow the iLO CM firmware to discover the replacement blade. The blade link LED flashes when this
process is complete.
8. Assign the original serial number to the replacement blade using the following command:SET
CARTRIDGE SN <original SN> C<cartridge number>
9. Assign the original product ID number to the replacement blade using the following command:SET
CARTRIDGE PID <original PID> C<cartridge number>
Removing and replacing a blade blank
CAUTION: For proper cooling, be sure that a blade or a blade blank is always installed in each
blade slot in the chassis. When replacing a blade, leave the blade slot empty for no more than 30
seconds. Failure to do so can disrupt airflow in the chassis.
Removal and replacement procedures49
Procedure
1. Extend the chassis from the rack on page 11.
2. Remove the access panel on page 12.
3. Remove the blade blank from the chassis.
To replace the component, reverse the removal procedure.
Removing and replacing a DIMM
Procedure
1. Back up all blade data.
2. Power down the blade on page 10.
3. Extend the chassis from the rack on page 11.
4. Remove the access panel on page 12.
5. Remove the blade on page 14.
6. Remove the DIMM.
To replace the component, reverse the removal procedure.
50Removal and replacement procedures
Removing and replacing a solid state device
Procedure
1. Back up all data on the solid-state device.
2. Power down the blade on page 10.
3. Extend the chassis from the rack on page 11.
4. Remove the access panel on page 12.
5. Remove the blade on page 14.
6. Remove the solid state device.
To replace the component, reverse the removal procedure. If you are replacing the solid state device with
a different M.2 device type, see the procedure for installing the new M.2 device type (Installing an M.2device on page 26).
Removal and replacement procedures51
Warranty and regulatory information
Warranty information
To view the warranty for your product or to view the Safety and Compliance Information for Server,
Storage, Power, Networking, and Rack Products reference document, go to the Enterprise Safety and
Additional warranty information
HPE ProLiant and x86 Servers and Options
www.hpe.com/support/ProLiantServers-Warranties
HPE Enterprise Servers
www.hpe.com/support/EnterpriseServers-Warranties
HPE Storage Products
www.hpe.com/support/Storage-Warranties
HPE Networking Products
www.hpe.com/support/Networking-Warranties
Regulatory information
To view the regulatory information for your product, view the Safety and Compliance Information for
Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise
Hewlett Packard Enterprise is committed to providing our customers with information about the chemical
substances in our products as needed to comply with legal requirements such as REACH (Regulation EC
No 1907/2006 of the European Parliament and the Council). A chemical information report for this product
can be found at:
www.hpe.com/info/reach
For Hewlett Packard Enterprise product environmental and safety information and compliance data,
including RoHS and REACH, see:
www.hpe.com/info/ecodata
For Hewlett Packard Enterprise environmental information, including company programs, product
recycling, and energy efficiency, see:
www.hpe.com/info/environment
Turkey RoHS material content declaration
52 Warranty and regulatory information
Ukraine RoHS material content declaration
Warranty and regulatory information53
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you must follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of
the device.
Procedure
•Avoid hand contact by transporting and storing products in static-safe containers.
•Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•Place parts on a grounded surface before removing them from their containers.
•Avoid touching pins, leads, or circuitry.
•Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
•Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
•Use conductive field service tools.
•Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact the Hewlett
Packard Enterprise Support Center.
54 Electrostatic discharge
Specifications
Chassis environmental specifications
SpecificationValue
Temperature range
Operating10°C to 35°C (50°F to 95°F)
Nonoperating-30°C to 60°C (-22°F to 140°F)
Maximum wet bulb temperature
Operating28ºC (82.4ºF)
Nonoperating38.7ºC (101.7ºF)
Relative humidity (non condensing)
Operating10% to 90%
Nonoperating5% to 95%
1
All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1000 ft) to 3048 m
(10,000 ft) is applicable. No direct sunlight allowed. Upper operating limit is 3,048 m (10,000 ft) or 70 kPa/10.1 psia.
Upper nonoperating limit is 9,144 m (30,000 ft).
2
Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for
storage corresponds to a pressure minimum of 70 kPa (10.1 psia).
1
2
Chassis specifications
SpecificationValue
Height18.96 cm (7.46 in)
Depth84.91 cm (33.43 in)
Width44.33 cm (17.45 in)
Weight, fully loaded81.65 kg (180.00 lb)
Weight, empty43.09 kg (95.00 lb)
Blade specifications
SpecificationValue
Height16.71 cm (6.57 in)
Depth1.98 cm (0.78 in)
Width18.37 cm (7.23 in)
Weight (approx.)0.60 kg (1.32 lb)
Specifications55
Websites
General websites
Hewlett Packard Enterprise Information Library
www.hpe.com/info/EIL
Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix
www.hpe.com/storage/spock
Storage white papers and analyst reports
www.hpe.com/storage/whitepapers
For additional websites, see Support and other resources.
56 Websites
Support and other resources
Accessing Hewlett Packard Enterprise Support
•For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:
http://www.hpe.com/assistance
•To access documentation and support services, go to the Hewlett Packard Enterprise Support Center
website:
http://www.hpe.com/support/hpesc
Information to collect
•Technical support registration number (if applicable)
•Product name, model or version, and serial number
•Operating system name and version
•Firmware version
•Error messages
•Product-specific reports and logs
•Add-on products or components
•Third-party products or components
Accessing updates
•Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update method.
•To download product updates:
Hewlett Packard Enterprise Support Center
www.hpe.com/support/hpesc
Hewlett Packard Enterprise Support Center: Software downloads
www.hpe.com/support/downloads
Software Depot
www.hpe.com/support/softwaredepot
•To subscribe to eNewsletters and alerts:
www.hpe.com/support/e-updates
•To view and update your entitlements, and to link your contracts and warranties with your profile, go to
the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials
page:
www.hpe.com/support/AccessToSupportMaterials
Support and other resources57
IMPORTANT: Access to some updates might require product entitlement when accessed through
the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with
relevant entitlements.
Customer self repair
Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a
CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your
convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service
provider will determine whether a repair can be accomplished by CSR.
For more information about CSR, contact your local service provider or go to the CSR website:
http://www.hpe.com/support/selfrepair
Remote support
Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product's service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.
If your product includes additional remote support details, use search to locate that information.
Remote support and Proactive Care information
HPE Get Connected
www.hpe.com/services/getconnected
HPE Proactive Care services
www.hpe.com/services/proactivecare
HPE Proactive Care service: Supported products list
Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us
improve the documentation, send any errors, suggestions, or comments to Documentation Feedback
(
docsfeedback@hpe.com). When submitting your feedback, include the document title, part number,
edition, and publication date located on the front cover of the document. For online help content, include
the product name, product version, help edition, and publication date located on the legal notices page.
60 Documentation feedback
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