Hp XW6000, XW4000, XW5000, XW4100 User Manual [zh]

Warranty-2006b.book Page 1 Monday, November 21, 2005 5:05 PM

HP Global Limited Warranty

and Technical Support

HP Hardware Limited Warranty

Limited Warranty Period

The Limited Warranty Period for this HP Hardware Product is

years on-site service.

or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of
purchase or lease of the product, is your proof of the purchase or lease date unless HP or your
reseller informs you otherwise in writing. You may be required to provide proof of purchase or lease
as a condition of receiving warranty service.
Warranty Service indicated here reflects base level warranty offerings. Enhancements to base
warranty may be included with your HP Hardware Product; for current warranty information
contact the nearest HP Sales office.

The Limited Warranty Period starts on the date of purchase or lease from HP,

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from
HP, the manufacturer. Please refer to HP's Web site for an extensive description of your limited
warranty entitlements. In addition, you may also have other legal rights under applicable local law
or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT
ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED
STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS
OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS
FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES DO
NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS
OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY
NOT APPLY TO YOU.

FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT
TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries and may be enforced in any country or region
where HP or its authorized service providers offer warranty service for the same product model
number subject to the terms and conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products purchased in one country/region may be
transferred to another country/region, where HP or its authorized service providers offer warranty
service for the same product model number, without voiding the warranty. Warranty terms, service
availability, and service response times may vary from country/region to country/region. Standard
warranty service response time is subject to change due to local parts availability. If so, your HP
authorized service provider can provide you with details.
HP is not responsible for any tariffs or duties that may be incurred in transferring the products.
Transfer of the products may be covered by export controls issued by the United States or other
governments.

3 years parts, 3 years labor, 3

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This Limited Warranty applies only to HP-branded and Compaq-branded hardware products
(collectively referred to in this Limited Warranty as "HP Hardware Products") sold by or leased
from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or
country distributors (collectively referred to in this Limited Warranty as "HP") with this Limited
Warranty. The term "HP Hardware Product" is limited to the hardware components and required
firmware. The term "HP Hardware Product" DOES NOT include any software applications or
programs; non-HP products or non-HP branded peripherals. All non-HP products or non-HP
branded peripherals external to the HP Hardware Product- such as external storage subsystems,
displays, printers and other peripherals-are provided "AS IS" without HP warranty. However,
non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to
you.

HP guarantees that the HP Hardware Products that you have purchased or leased from HP are free
from defects in materials or workmanship under normal use during the Limited Warranty Period.
The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP
completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of
the product, is your proof of the purchase or lease date. You may be required to provide proof of
purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty
service according to the terms and conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may
be manufactured using new materials or new and used materials equivalent to new in performance
and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used
products or parts equivalent to new in performance and reliability, or (b) with equivalent products to
an original product that has been discontinued. Replacement parts are warranted to be free from
defects in material or workmanship for ninety (90) days or, for the remainder of the Limited
Warranty Period of the HP Hardware Product they are replacing or in which they are installed,
whichever is longer.

During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective
component. All component parts or hardware products removed under this Limited Warranty
become the property of HP. In the unlikely event that your HP Hardware Product has recurring
failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP's
choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give
you a refund of your purchase price or lease payments (less interest) instead of a replacement. This
is your exclusive remedy for defective products.

Exclusions

HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE
THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE
INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.

This Limited Warranty does not apply to expendable or consumable parts and does not extend to any
product from which the serial number has been removed or that has been damaged or rendered
defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate
maintenance or calibration or other external causes; (b) by operation outside the usage parameters
stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or
supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f)
loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP
authorized service provider, or (iii) your own installation of end-user replaceable HP or HP
approved parts if available for your product in the servicing country or region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN
THE PRODUCT IS MANUFACTURED.

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HP is not responsible for any interoperability or compatibility issues that may arise when (1)
products, software, or options not supported by HP are used; (2) configurations not supported by HP
are used; or (3) parts intended for one system are installed in another system of different make or
model.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS
AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE
WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP
HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS
AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR
REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP SALES
LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
EMPLOYEE OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH
YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to
the conditions of this Limited Warranty is valid unless it is made in writing and signed by
an authorized representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE,
HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY
LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE
COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY
DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT
TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY
CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT,
OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT
CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE
WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY
WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS
LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR
FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT
APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF
YOUR RIGHTS.

Options Warranty

The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as set
forth in the Limited Warranty applicable to the HP Option and are included in the HP Option
product packaging. If your HP Option is installed in an HP Hardware Product, HP may provide
warranty service for either the period specified in the warranty documents (HP Option Limited
Warranty Period) that shipped with the HP Option or for the remaining warranty period of the HP
Hardware Product in which the HP Option is being installed, whichever period is the longer, but not
to exceed three (3) years from the date you purchased the HP option. The HP Option Limited
Warranty Period starts from the date of purchase from HP or an HP authorized reseller. Your dated
sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start date.
See your HP Option Limited Warranty for more details. Non-HP options are provided "AS IS."
However, non-HP manufacturers and suppliers may provide warranties directly to you.

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Customer Responsibilities

To enable HP to provide the best possible support and service during the Limited Warranty Period,
you will be required to:

■

Maintain a proper and adequate environment, and use the HP Hardware Product in accordance
with the instructions furnished.

■

Verify configurations, load most recent firmware, install software patches, run HP diagnostics
and utilities, and implement temporary procedures or workarounds provided by HP while HP
works on permanent solutions.

■

Use HP remote support solutions where applicable. HP strongly encourages you to use
available support technologies provided by HP. If you choose not to deploy available remote
support capabilities, you may incur additional costs due to increased support resource
requirements.

■

Cooperate with HP in attempting to resolve the problem over the telephone. This may involve
performing routine diagnostic procedures, installing additional software updates or patches,
removing third-party options, and/or substituting options.

■

Make periodic backup copies of your files, data, or programs stored on your hard drive or other
storage devices as a precaution against possible failures, alteration, or loss. Before returning
any HP Hardware Product for warranty support or repairs, back up your files, data, and
programs, and remove any confidential, proprietary, or personal information.

■

Remove any options or accessories that would be subject to loss during the repair or
replacement process.

■

Perform additional tasks as defined within each type of warranty service listed below and any
other actions that HP may reasonably request in order to best perform the warranty support.

Types of Hardware Warranty Service

To enable HP to provide the best possible support and service during the Limited Warranty Period,
you may be directed by HP to verify configurations, load most recent firmware, install software
patches, run HP diagnostics tests or use HP remote support solutions where applicable.

HP strongly encourages you to accept the use of, or to employ available support technologies
provided by HP. If you choose not to deploy available remote support capabilities, you may incur
additional costs due to increased support resource requirements. Listed below are the types of
warranty support service that may be applicable to the HP Hardware Product you have purchased.

Customer Self Repair Warranty Service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that
part directly to you for replacement. There are two categories of CSR parts:

■

Parts for which customer self repair is mandatory. If you request HP to replace these parts, you
will be charged for the travel and labor costs of this service.

■

Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.

Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician
will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part
whether a defective part must be returned to HP. In cases where it is required to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally
five (5) business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a customer self repair, HP will pay all shipping and part return costs and
determine the courier/carrier to be used.

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
service, HP will provide replacement parts free of charge. If HP carries out the repair, labor and
logistics costs are at your expense.

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Advanced Unit Replacement Warranty Service

Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the
terms of the advanced unit replacement warranty service, HP will ship a replacement unit directly to
you if the HP Hardware Product you purchased is diagnosed as defective. On receiving the
replacement unit, you will be required to return the defective unit back to HP, in the packaging that
arrives with the replacement unit, within a defined period of time, normally five (5) days. HP will
incur all shipping and insurance costs to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the replacement unit. HP provides advanced unit
replacement service during standard office hours. Standard office hours are typically 08.00 to 17.00,
Monday through Friday, but may vary with local business practices. If your location is outside the
customary service zone (typically 50km / 31 miles) response times may be longer or there may be
additional charges. To locate the nearest HP authorized service provider refer to the HP Web site at

http://welcome.hp.com/country/us/en/wwcontact.html

.

Pick Up & Return Warranty Service

Your HP Limited Warranty may include a pick up and return warranty service. Under the terms of
pick up and return service, HP will pick up the defective unit from your location, repair it, and return
it to your location. HP will incur all repair, logistics, and insurance costs for this type of service.

Carry-in Warranty Service

Your HP Limited Warranty may include a carry-in warranty service. Under the terms of carry-in
service, you will be required to deliver your HP Hardware Product to an authorized service location
for warranty repair. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product to and from the service location. In addition, you are responsible for
insuring any product shipped or returned to an authorized service location, and you assume risk of
loss during shipping.

Mail-in Warranty Service

Your HP Limited Warranty may include a mail-in warranty service. Under the terms of mail-in
service, you will be required to ship your HP Hardware Product to an authorized service location for
warranty repair. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product to the repair location. In addition, you are responsible for insuring any
product you ship, and you assume risk of loss during shipping. HP will return the repaired product
to you and incur all logistics and insurance costs to return the product to you.

On-site Warranty Service

Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site
service, HP may, at its sole discretion, determine if a defect can be repaired:

■

Remotely

■

By the use of a CSR part

■

By a service call at the location of the defective unit

If HP ultimately determines that an on-site service call is required to repair a defect, the call will be
scheduled during standard office hours unless otherwise stated for the HP Hardware Product you
purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but may vary
with local business practices. If the location of the defective unit is outside the customary service
zone (typically 50km/31 miles), response times may be longer or there may be additional charges.
To locate the nearest HP authorized service provider, refer to the HP Web site at

http://welcome.hp.com/country/us/en/wwcontact.html

In order to receive on-site support, you must:

■

Have a representative present when HP provides warranty services at your site

■

Notify HP if products are being used in an environment which poses a potential health or
safety hazard to HP employees or subcontractors

■

Subject to its reasonable security requirements, provide HP with sufficient, free, and safe
access to and use of all facilities, information, and systems determined necessary by HP to
provide timely support

■

Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and
legible

■

Maintain an environment consistent with product specifications and supported configurations

.

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