Warranty-2006b.book Page 1 Monday, November 21, 2005 5:05 PM
HP Global Limited Warranty
and Technical Support
HP Hardware Limited Warranty
Limited Warranty Period
The Limited Warranty Period for this HP Hardware Product is
years on-site service.
or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of
purchase or lease of the product, is your proof of the purchase or lease date unless HP or your
reseller informs you otherwise in writing. You may be required to provide proof of purchase or lease
as a condition of receiving warranty service.
Warranty Service indicated here reflects base level warranty offerings. Enhancements to base
warranty may be included with your HP Hardware Product; for current warranty information
contact the nearest HP Sales office.
The Limited Warranty Period starts on the date of purchase or lease from HP,
General Terms
This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from
HP, the manufacturer. Please refer to HP's Web site for an extensive description of your limited
warranty entitlements. In addition, you may also have other legal rights under applicable local law
or special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER
WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT
ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED
STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS
OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS
FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES DO
NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS
OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY
NOT APPLY TO YOU.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE
LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO
THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT
TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR
MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
This Limited Warranty is applicable in all countries and may be enforced in any country or region
where HP or its authorized service providers offer warranty service for the same product model
number subject to the terms and conditions set forth in this Limited Warranty.
Under the HP Global Limited Warranty program, products purchased in one country/region may be
transferred to another country/region, where HP or its authorized service providers offer warranty
service for the same product model number, without voiding the warranty. Warranty terms, service
availability, and service response times may vary from country/region to country/region. Standard
warranty service response time is subject to change due to local parts availability. If so, your HP
authorized service provider can provide you with details.
HP is not responsible for any tariffs or duties that may be incurred in transferring the products.
Transfer of the products may be covered by export controls issued by the United States or other
governments.
3 years parts, 3 years labor, 3
1
Warranty-2006b.book Page 2 Monday, November 21, 2005 5:05 PM
This Limited Warranty applies only to HP-branded and Compaq-branded hardware products
(collectively referred to in this Limited Warranty as "HP Hardware Products") sold by or leased
from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or
country distributors (collectively referred to in this Limited Warranty as "HP") with this Limited
Warranty. The term "HP Hardware Product" is limited to the hardware components and required
firmware. The term "HP Hardware Product" DOES NOT include any software applications or
programs; non-HP products or non-HP branded peripherals. All non-HP products or non-HP
branded peripherals external to the HP Hardware Product- such as external storage subsystems,
displays, printers and other peripherals-are provided "AS IS" without HP warranty. However,
non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to
you.
HP guarantees that the HP Hardware Products that you have purchased or leased from HP are free
from defects in materials or workmanship under normal use during the Limited Warranty Period.
The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP
completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of
the product, is your proof of the purchase or lease date. You may be required to provide proof of
purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty
service according to the terms and conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may
be manufactured using new materials or new and used materials equivalent to new in performance
and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used
products or parts equivalent to new in performance and reliability, or (b) with equivalent products to
an original product that has been discontinued. Replacement parts are warranted to be free from
defects in material or workmanship for ninety (90) days or, for the remainder of the Limited
Warranty Period of the HP Hardware Product they are replacing or in which they are installed,
whichever is longer.
During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective
component. All component parts or hardware products removed under this Limited Warranty
become the property of HP. In the unlikely event that your HP Hardware Product has recurring
failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP's
choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give
you a refund of your purchase price or lease payments (less interest) instead of a replacement. This
is your exclusive remedy for defective products.
Exclusions
HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE
UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE
THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE
INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.
This Limited Warranty does not apply to expendable or consumable parts and does not extend to any
product from which the serial number has been removed or that has been damaged or rendered
defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate
maintenance or calibration or other external causes; (b) by operation outside the usage parameters
stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or
supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f)
loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP
authorized service provider, or (iii) your own installation of end-user replaceable HP or HP
approved parts if available for your product in the servicing country or region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON
YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA.
BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA
AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL
INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT
RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN
THE PRODUCT IS MANUFACTURED.
2
Warranty-2006b.book Page 3 Monday, November 21, 2005 5:05 PM
HP is not responsible for any interoperability or compatibility issues that may arise when (1)
products, software, or options not supported by HP are used; (2) configurations not supported by HP
are used; or (3) parts intended for one system are installed in another system of different make or
model.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS
AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE
WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP
HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS
AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR
REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP SALES
LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
EMPLOYEE OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH
YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to
the conditions of this Limited Warranty is valid unless it is made in writing and signed by
an authorized representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE,
HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY
LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE
COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY
DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT
TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY
CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT,
OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT
CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE
WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY
WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED
REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS
LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY
ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR
FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT
APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF
YOUR RIGHTS.
Options Warranty
The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as set
forth in the Limited Warranty applicable to the HP Option and are included in the HP Option
product packaging. If your HP Option is installed in an HP Hardware Product, HP may provide
warranty service for either the period specified in the warranty documents (HP Option Limited
Warranty Period) that shipped with the HP Option or for the remaining warranty period of the HP
Hardware Product in which the HP Option is being installed, whichever period is the longer, but not
to exceed three (3) years from the date you purchased the HP option. The HP Option Limited
Warranty Period starts from the date of purchase from HP or an HP authorized reseller. Your dated
sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start date.
See your HP Option Limited Warranty for more details. Non-HP options are provided "AS IS."
However, non-HP manufacturers and suppliers may provide warranties directly to you.
3
Warranty-2006b.book Page 4 Monday, November 21, 2005 5:05 PM
Customer Responsibilities
To enable HP to provide the best possible support and service during the Limited Warranty Period,
you will be required to:
■
Maintain a proper and adequate environment, and use the HP Hardware Product in accordance
with the instructions furnished.
■
Verify configurations, load most recent firmware, install software patches, run HP diagnostics
and utilities, and implement temporary procedures or workarounds provided by HP while HP
works on permanent solutions.
■
Use HP remote support solutions where applicable. HP strongly encourages you to use
available support technologies provided by HP. If you choose not to deploy available remote
support capabilities, you may incur additional costs due to increased support resource
requirements.
■
Cooperate with HP in attempting to resolve the problem over the telephone. This may involve
performing routine diagnostic procedures, installing additional software updates or patches,
removing third-party options, and/or substituting options.
■
Make periodic backup copies of your files, data, or programs stored on your hard drive or other
storage devices as a precaution against possible failures, alteration, or loss. Before returning
any HP Hardware Product for warranty support or repairs, back up your files, data, and
programs, and remove any confidential, proprietary, or personal information.
■
Remove any options or accessories that would be subject to loss during the repair or
replacement process.
■
Perform additional tasks as defined within each type of warranty service listed below and any
other actions that HP may reasonably request in order to best perform the warranty support.
Types of Hardware Warranty Service
To enable HP to provide the best possible support and service during the Limited Warranty Period,
you may be directed by HP to verify configurations, load most recent firmware, install software
patches, run HP diagnostics tests or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to employ available support technologies
provided by HP. If you choose not to deploy available remote support capabilities, you may incur
additional costs due to increased support resource requirements. Listed below are the types of
warranty support service that may be applicable to the HP Hardware Product you have purchased.
Customer Self Repair Warranty Service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that
part directly to you for replacement. There are two categories of CSR parts:
■
Parts for which customer self repair is mandatory. If you request HP to replace these parts, you
will be charged for the travel and labor costs of this service.
■
Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician
will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part
whether a defective part must be returned to HP. In cases where it is required to return the defective
part to HP, you must ship the defective part back to HP within a defined period of time, normally
five (5) business days. The defective part must be returned with the associated documentation in the
provided shipping material. Failure to return the defective part may result in HP billing you for the
replacement. With a customer self repair, HP will pay all shipping and part return costs and
determine the courier/carrier to be used.
Parts only warranty service
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only
service, HP will provide replacement parts free of charge. If HP carries out the repair, labor and
logistics costs are at your expense.
4
Warranty-2006b.book Page 5 Monday, November 21, 2005 5:05 PM
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the
terms of the advanced unit replacement warranty service, HP will ship a replacement unit directly to
you if the HP Hardware Product you purchased is diagnosed as defective. On receiving the
replacement unit, you will be required to return the defective unit back to HP, in the packaging that
arrives with the replacement unit, within a defined period of time, normally five (5) days. HP will
incur all shipping and insurance costs to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the replacement unit. HP provides advanced unit
replacement service during standard office hours. Standard office hours are typically 08.00 to 17.00,
Monday through Friday, but may vary with local business practices. If your location is outside the
customary service zone (typically 50km / 31 miles) response times may be longer or there may be
additional charges. To locate the nearest HP authorized service provider refer to the HP Web site at
http://welcome.hp.com/country/us/en/wwcontact.html
.
Pick Up & Return Warranty Service
Your HP Limited Warranty may include a pick up and return warranty service. Under the terms of
pick up and return service, HP will pick up the defective unit from your location, repair it, and return
it to your location. HP will incur all repair, logistics, and insurance costs for this type of service.
Carry-in Warranty Service
Your HP Limited Warranty may include a carry-in warranty service. Under the terms of carry-in
service, you will be required to deliver your HP Hardware Product to an authorized service location
for warranty repair. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product to and from the service location. In addition, you are responsible for
insuring any product shipped or returned to an authorized service location, and you assume risk of
loss during shipping.
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty service. Under the terms of mail-in
service, you will be required to ship your HP Hardware Product to an authorized service location for
warranty repair. You must prepay any shipping charges, taxes, or duties associated with
transportation of the product to the repair location. In addition, you are responsible for insuring any
product you ship, and you assume risk of loss during shipping. HP will return the repaired product
to you and incur all logistics and insurance costs to return the product to you.
On-site Warranty Service
Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site
service, HP may, at its sole discretion, determine if a defect can be repaired:
■
Remotely
■
By the use of a CSR part
■
By a service call at the location of the defective unit
If HP ultimately determines that an on-site service call is required to repair a defect, the call will be
scheduled during standard office hours unless otherwise stated for the HP Hardware Product you
purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but may vary
with local business practices. If the location of the defective unit is outside the customary service
zone (typically 50km/31 miles), response times may be longer or there may be additional charges.
To locate the nearest HP authorized service provider, refer to the HP Web site at
http://welcome.hp.com/country/us/en/wwcontact.html
In order to receive on-site support, you must:
■
Have a representative present when HP provides warranty services at your site
■
Notify HP if products are being used in an environment which poses a potential health or
safety hazard to HP employees or subcontractors
■
Subject to its reasonable security requirements, provide HP with sufficient, free, and safe
access to and use of all facilities, information, and systems determined necessary by HP to
provide timely support
■
Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and
legible
■
Maintain an environment consistent with product specifications and supported configurations
.
5
Warranty-2006b.book Page 6 Monday, November 21, 2005 5:05 PM
Service Upgrades
HP has a range of additional support and service coverage for your product that can be purchased
locally. However, some support and related products may not be available in all countries. For
information on availability of service upgrades and their prices, you may refer to the HP Care Pack
lookup tool at
full support offering, please go to
packaged services in the Business and IT services section.
http://www.hp.com/go/lookuptool/
http://www.hp.com
, select your country and look for
. To get an overview of the
Software Limited Warranty
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR
PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (as
defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS
IS' AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES
AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE AND NON- INFRINGEMENT, ANY IMPLIED
WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A
PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not allow
exclusion of implied warranties or limitations on the duration of implied warranties, so the above
disclaimer may not apply to you in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR
CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY
RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, EVEN IF
HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions
do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
HP's only warranty obligations with respect to software distributed by HP under the HP brand name
are set forth in the applicable end-user license or program license agreement provided with that
software. If the removable media on which HP distributes the software proves to be defective in
materials or workmanship within ninety (90) days of purchase, your sole remedy shall be to return
the removable media to HP for replacement. For blank tape removable media please refer to the
following Web site.
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.
Initial Setup and Technical Support for Included Software
Technical Support for your HP Software, HP pre-installed third-party software and third-party
software purchased from HP, including initial setup support, is available from HP via multiple
contact methods, including electronic media and telephone, for ninety (90) days from date of
purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this
will be specified in your End User License Agreement (EULA).
Support includes assistance with:
■
Answering your installation questions (how to, first steps, and prerequisites).
■
Setting up and configuring the software and options supplied or purchased with HP Hardware
Products (how-to and first steps.) Excludes system optimization, customization and network
configuration.
■
Interpreting system error messages.
■
Isolating system problems to software usage problems.
■
Obtaining support pack information or updates for software supplied or purchased with HP
Hardware Products.
Support does NOT include assistance with:
■
Generating or diagnosing user generated programs or source codes
■
Installation of non-HP products.
6
Warranty-2006b.book Page 7 Monday, November 21, 2005 5:05 PM
■
System optimization, customization, and network configuration.
Freeware Operating Systems and Applications
HP does not provide technical support for software provided under public license by third parties,
including operating systems or applications ("Freeware"). Technical support for Freeware provided
with HP Hardware Products is provided by the Freeware vendor. Please refer to the Freeware
operating system or other Freeware application support statement included with your HP Hardware
Product.
Contacting HP
If your product fails during the Limited Warranty Period and the suggestions in the product
documentation do not solve the problem, you can receive support by doing the following:
■
Locate your nearest HP Support location via the World Wide Web at:
http://welcome.hp.com/country/us/en/wwcontact.html
■
Contact your authorized HP dealer or Authorized Service Provider and be sure to have the
following information available before you call HP:
❏
Product serial number, model name, and model number
❏
Applicable error messages
❏
Add-on options
❏
Operating system
❏
Third-party hardware or software
❏
Detailed questions
How to Check Warranty and Support Entitlement
You may check your warranty entitlement by entering your model number and serial numbers at:
http://www2.itrc.hp.com/service/ewarranty/warrantyInput.do
HP Care Pack Services registration can be checked at:
http://www.hp.com/go/lookuptool/
Response Times
Response times are based on local standard business days and working hours. Unless otherwise
stated, all responses are measured from the time the customer calls until HP has either established a
mutually acceptable time for support to be performed, or HP has begun to provide support or remote
diagnostics. Response times (including Next Business Day Warranty Service, if available) are based
on commercially reasonable effort. In some countries and under certain supplier constraints,
response time may vary. If your location is outside the customary service zone, response time may
be longer or there may be an additional charge. Contact your local HP service organization for
response time availability in your area.
7
Warranty-2006b.book Page 8 Monday, November 21, 2005 5:05 PM
全球有限保修和技术支持
HP
硬件有限保修
HP
有限保修期
此HP硬件产品的有限保修期为
HP
从您从
则显示有产品购买或租赁日期的销售或交货收据即为您的购买或租赁日期凭证。您可能需
要提供购买或租赁凭证，然后才能享受保修服务。
此表中罗列的保修服务代表基本级别的保修服务。
展服务；欲了解最新的保修信息，请与最近的HP销售机构联系。
购买或租赁之日或HP完成安装之日算起。除非HP或经销商另行书面告知，否
年部件保修、3年人工服务、3年现场服务。
3
HP
硬件产品可附带对基本保修服务的扩
有限保修期
一般条款
HP
（制造商）通过本HP硬件有限保修声明为您 （客户）提供明确的有限保修权利。有关
HP
有限保修权利的详细说明，请访问
殊书面协议，您可能还拥有其它法律权利。
HP
不做任何其它书面或口头的担保或规定，HP明确拒绝本有限保修声明中未规
定的所有保证和规定。在美国以外的司法辖区，在当地法律允许的范围内，
网站。此外，根据适用的地方法律或与HP达成的特
HP
拒绝所有暗示的担保或规定，包括任何对适销性和针对特定用途的适用性的暗示
担保。对于所有在美国境内发生的交易，任何暗示担保或适销性、质量满意度或
特定用途适用性的规定都受到上述规定的明示保修期的限制。一些国家
/
地区不允
许限制暗示担保的期限或者排除或限制对消费品的偶发或继发损害的赔偿。在这
些国家
/
地区，本有限保修的某些例外条款或限制可能对您不适用。
对于澳大利亚和新西兰的客户交易，除非法律允许，否则本声明中包含的有限保
修条款不得排除、限制或修改您因购买本产品而享有的法定权利，而是作为对这
些权利的补充。
除非法律允许，否则本声明中包含的有限保修条款不得排除、限制或修改您因购
买本产品而享有的法定权利，而是作为对这些权利的补充。
本有限保修声明适用于所有国家 / 地区，并且可以在HP或其授权服务供应商依据本有限保
修声明中所述的条款和规定为同类型号的产品提供保修服务的任何国家 / 地区实施。
根据
HP
全球有限保修计划的规定，在一个国家 / 地区购买的产品可以运往另一个国家 / 地
区，由HP或HP授权的服务提供商就地为同类型号的产品提供保修服务，本保修声明同样
有效。各个国家 / 地区的保修条款、服务有效性和服务响应时间可能有所不同。标准的保修
HP
服务响应时间会根据部件在当地的供货情况而改变。对于此情况，您可以向
供应商了解详细信息。
HP
不承担产品运送过程中可能发生的任何关税或税费。产品的运送可能会受到美国政府或
其它政府颁布的出口管制规定的制约。
本有限保修声明仅适用于
商或国家 / 地区级分销商 （本有限保修声明中统称为 “HP”）销售或租赁的HP品牌和
Compaq
一词仅限于硬件部件和必需的固件。“HP硬件产品”一词不包括任何软件应用程序或程
序、非
牌的外围设备 （例如外接存储子系统、显示器、打印机和其它外围设备）按其 “原样”提
供，不享受
提供各自的保修服务。
品牌的硬件产品 （本有限保修声明中统称为 “HP硬件产品”）。“HP硬件产品”
HP
产品或非HP品牌的外围设备。HP硬件产品以外的所有非HP产品或非HP品
HP
的保修服务。不过，非HP产品的生产商、供应商或发行商可能会直接为您
Hewlett-Packard Company
、其全球子公司、分支机构、授权经销
授权的服务
8
Warranty-2006b.book Page 9 Monday, November 21, 2005 5:05 PM
HP
保证在规定的有限保修期内，您从HP购买或租赁的HP硬件产品在正常使用的情况
HP
下，无材料或工艺上的缺陷。有限保修期从您从
起。显示有产品购买或租赁日期的销售或交货收据即为您的购买或租赁日期凭证。您可能
需要提供购买或租赁凭证，然后才能享受保修服务。如果在有限保修期内需要维修
产品，将根据本文档中的条款和规定为您提供硬件保修服务。
除非特别声明，只要地方法律允许，新的
性能和可靠性相近的新、旧材料共同生产。HP可以使用
靠性方面等同于新产品或部件的旧产品或部件，或
更换HP硬件产品。更换件在九十
的剩余期限 （以两者中时间较长的为准）内，保证没有材料或工艺上的缺陷。
在有限保修期内，HP自行决定是否维修或更换任何有缺陷的部件。根据本有限保修声明的
规定，所有更换下来的部件或硬件产品均为HP财产。如果您的HP硬件产品反复出现故障
（尽管这种可能性极小），HP可能根据其判断自行做出如下选择：
产品相同或相当的产品来更换HP硬件产品；
（扣除利息）退款。以上便是针对有缺陷产品的全部补救措施。
HP
(90)
天或者在准备换装更换件的HP硬件产品有限保修期
购买或租赁之日或HP完成安装之日算
HP
硬件
硬件产品既可以使用新材料生产，也可以使用
(a)
新产品或部件，或在性能和可
(b)
等同于已停产的原产品的产品修理或
(a)
选用性能与HP硬件
(b)
不更换产品，而是按购买价格或租赁款
例外条款
HP
不保证该产品在使用过程中不出现中断或错误。对于没有按照HP硬件产品说
明进行操作而造成的损坏，
本有限保修声明不适用于耗材类部件，以及因以下原因致使序列号脱落、损坏或模糊不清
的任何产品：
出用户文档 （随产品附带）中规定的参数范围进行操作；
口、零件或耗材；
或者
(g)
终用户更换的HP部件或HP认可的部件 （维修时所处的国家 / 地区允许使用这些部件）时
进行了改动或维修。
由于
(a)
意外事故、误用、滥用、玷污、维修或校准不当或其它外部原因；
(d)
筹备场所不当或维护不当；
(i)非HP
人员、
HP
不承担任何责任。
(ii)非HP
授权的服务供应商、或者
(e)
病毒感染；
(c)
使用非HP提供的软件、接
(f)
运输途中丢失或损坏；
(iii)
您本人在安装允许最
(b)
超
您应定期备份硬盘驱动器或其它存储设备上存储的数据，以此来防范可能出现的
故障、变更或数据丢失等问题。在返还任何需要维修的设备之前，一定要备份数
据并删除所有保密信息、专有信息或个人信息。对于任何程序、数据或可移动存
储介质的损坏或丢失，
软件以外，
对于
(1) 使用 HP
系统的部件安装在不同生产商或机型的其它系统中所可能引起的任何互操作性或兼容性问
题，
HP
HP
不负责恢复或重新安装任何程序或数据。
不支持的产品、软件或选件；
概不负责。
HP
不承担任何责任。除了HP在生产本产品之际安装的
(2) 采用 HP
不支持的配置；
(3)
将针对某个
全部补救措施
在适用的地方法律允许的范围内，这些条款和规定构成您与HP之间在购买或租赁
HP
硬件产品方面全部的保修协议。这些条款和规定将取代先前就HP硬件产品的
购买或租赁事宜所达成的任何协议或作出的任何表述，包括
为您提供的销售资料和建议中所作的表述。除非由
HP
HP
、其代理商或员工
授权的代表以书面形式对
本有限保修声明中的规定进行了更改并且签名，否则，所作的任何更改均无效。
9
Warranty-2006b.book Page 10 Monday, November 21, 2005 5:05 PM
责任限制
如果您的HP硬件产品无法达到上述保证的使用要求，那么根据本有限保修声明，
HP
最多承担您为该产品支付的价款或者维修或更换无法在正常情况下使用的硬件
部件的费用 （以两者中较少的费用为准），而且仅限于此。
如果上文没有指明，对于任何因产品或产品故障造成的损失，
HP
不承担任何责
任，包括任何利润或存款损失或者特殊的、偶发的或继发的损失。无论是第三方
提出的索赔主张，还是您代表第三方提出的索赔主张，
HP
均不承担任何责任。
这些责任限制适用于根据本有限保修声明或者作为侵权索赔（包括疏忽和严格的
产品责任）、合同索赔或任何其它索赔而要求的损害赔偿或权利主张。任何人不得
放弃或修改这些责任限制。即使您已告知
HP或HP
授权代表可能会引起此类损
害，这些责任限制仍有效。但是，这些责任限制不适用于因人身伤害引起的索赔。
本有限保修声明授予您特定的法律权利。由于各个国家
您可能还享有其它权利。为了明确您的权利，您最好查阅一下相应国家
/
地区或州 / 省的情况不同，
/
地区的适
用法律条文。
选件保修
适用于HP选件的有限保修声明中阐明了有关大多数HP品牌的选件（HP选件）的条款和
条件，并在HP选件产品包装中包含这些条款和条件。如果您的HP选件安装在HP硬件产
品中，HP可能会在随HP选件附带的保修文档中规定的保修期内 （HP选件有限保修期）
HP
或安装
购买HP选件之日起不超过三
HP
购买日期即为保修的起始日期。有关详细信息，请参阅 “HP选件有限保修声明”。非
选件按 “原样”提供。不过，非HP选件的生产商和供应商可能会直接为您提供保修服务。
选件的HP硬件产品有限保修期的剩余期限 （以两者中时间较长的为准，但自
(3)
年）内提供保修服务。HP选件的有限保修期自从HP或
授权的经销商购买之日算起。为您开具的注明日期的销售或交货收据上显示的HP选件
HP
客户责任
为了使HP在有限保修期内提供最佳的支持和服务，您应当：
■
保持一个充分合适的操作环境，并按照所提供的操作说明使用HP硬件产品。
■
检查配置、装载最新的固件、安装软件修补程序、运行HP诊断和实用程序，并在
执行永久解决方案时实施HP提供的临时程序或解决方法。
■
使用HP远程支持解决方案（如果适用）。HP极力建议您使用HP提供的可用支持技术。
如果您没有选择部署可用的远程支持功能，则由于需要占用更多的支持资源，可能要
支付更多的费用。
■
通过电话与HP合作，共同解决问题。这可能包括执行日常诊断程序、安装附加的软件
更新程序或修补程序、拆卸第三方选件和
■
定期备份硬盘驱动器或其它存储设备上存储的文件、数据或程序，以此来防范可能出
现的故障、变更或丢失问题。在返还任何需要进行保修或维修的
务必备份您的文件、数据和程序，并删除所有保密信息、专有信息或个人信息。
■
拆除所有的选件或附件，以防在维修或更换过程中丢失。
■
按下列各类保修服务的规定执行其它任务，以及HP为提供最佳保修支持所请求的任何
其它合理操作。
10
/
或替代选件。
HP
硬件产品之前，
HP
Warranty-2006b.book Page 11 Monday, November 21, 2005 5:05 PM
硬件保修服务类型
为了使HP可以在有限保修期内提供最佳的支持和服务，HP可能会要求您检查配置、装载
HP
最新的固件、安装软件修补程序、运行
适用）。
HP
极力建议您使用HP提供的可用支持技术。如果您没有选择部署可用的远程支持功能，
则由于需要占用更多的支持资源，可能要支付更多的费用。下面列出了保修支持服务的类
型，这些类型可能适用于您购买的
HP
客户自行维修保修服务
HP
产品提供许多客户自行维修
提供更大的灵活性。如果在诊断过程中
直接把该部件发送给您进行更换。有两类
■
要求客户必须自行维修的部件。如果您要求HP更换这些部件，则必须为该服务支付
交通和人工费用。
■
客户可选择是否自行维修的部件。这些部件也是为客户自行维修设计的。不过，如果
您要求HP为您更换这些部件，则根据为您的产品指定的保修服务类型，HP可能不再
收取任何附加费用。
CSR
部件将在下一个工作日发运 （取决于备货情况和允许的地理范围）。在允许的地理范
围内，可在当天或四小时内发运，但要收取额外费用。如果需要帮助，您可以致电HP技术
支持中心，将会有技术人员通过电话为您提供帮助。HP会在随更换的
料中指明是否必须将有缺陷的部件返还给HP。如果要求您将有缺陷的部件返还给HP，则
必须在规定的期限内 （通常是五
供的包装箱将有缺陷的部件连同相关文档一起返还。如果未能返还有缺陷的部件，HP可能
会要求您支付更换费用。客户自行维修时，HP将承担所有运输和部件返回费用，并指定
快递商 / 承运商。
(CSR)
(5)
仅部件保修服务
您的HP有限保修服务可能涉及仅部件保修服务。根据仅部件保修服务条款的规定，HP将
免费提供更换的部件。如果由HP负责维修，则您必须承担人工和运输费用。
先行更换保修服务
您的HP有限保修服务可能涉及先行更换保修服务。根据先行更换保修服务条款的规定，
HP
如果您所购买的
换件后，必须在规定的期限内 （通常是五
（随更换件一起送达）返还给HP。将有缺陷的部件返还给HP所涉及的运输和保险费用均
由HP承担。如果未能返还有缺陷的部件，HP可能会要求您支付更换费用。HP在标准办
公时间提供先行更换服务。标准办公时间通常为星期一到星期五的
况可能因当地的办公习惯而异。如果您所在的位置不在客户服务区范围之内 （通常为
公里 / 31
授权服务供应商，请访问HP网站：
英里），响应时间可能要长一些，或者可能需要额外收费。要查找离您最近的
硬件产品被确认为存在缺陷，HP会将更换件直接送交给您。您收到更
http://welcome.hp.com/country/us/en/wwcontact.html
上门取货再返还保修服务
您的HP有限保修服务可能涉及上门取货再返还保修服务。根据上门取货再返还服务条款的
HP
规定，
型的服务，
将到您所在的位置收取有缺陷的设备，维修后再返还到您所在的位置。对于此类
HP
将负责所有维修、运输和保险费用。
送修保修服务
您的HP有限保修服务可能涉及送修保修服务。根据送修服务条款的规定，您需要将
硬件产品送到授权的维修地点进行修理。您必须预付将产品运抵维修地点所涉及的往返运
输费用、税费和关税。此外，您还要负责为发运或返还到授权维修地点的所有产品上保险，
并承担产品运输途中的一切风险。
诊断测试或使用HP远程支持解决方案 （如果
硬件产品。
部件，以尽可能缩短维修时间和在更换缺陷部件方面
HP
确定可以通过使用
CSR
部件：
个工作日）将有缺陷的部件发送给HP。必须使用所提
(5)
天）将有缺陷的部件装入HP提供的包装箱
CSR
部件完成维修，HP将
CSR
部件发运的材
8:00到17:00
，具体情
50
HP
。
HP
11
Warranty-2006b.book Page 12 Monday, November 21, 2005 5:05 PM
邮寄保修服务
您的HP有限保修服务可能涉及邮寄保修服务。根据邮寄服务条款的规定，您需要将
硬件产品送到授权维修地点进行修理。您必须预付将产品运抵维修地点所涉及的所有运输
费用、税费或关税。此外，您要负责为发运的所有产品上保险，并承担产品运输途中的一
切风险。HP负责将修理好的产品返还给您，并承担相关的运输和保险费用。
HP
现场保修服务
您的HP有限保修服务可能涉及现场保修服务。根据现场保修服务条款的规定，HP可以
自行决定维修缺陷的方式：
■
远程方式
■
使用
CSR
部件
■
到有缺陷的部件所在的现场提供维修服务
如果
HP
最终确定需要到现场才能修复缺陷，则将安排在标准工作时间内到现场提供服务，
除非对您所购买的HP硬件产品另有规定。标准办公时间通常为星期一到星期五的
17:00
，具体情况可能因当地的办公习惯而异。如果有缺陷的部件所在的位置不在客户服务
50
区范围之内 （通常为
公里 /31
英里），响应时间可能要长一些，或者可能需要额外收
费。要查找离您最近的HP授权服务供应商，请访问HP网站：
http://welcome.hp.com/country/us/en/wwcontact.html
为了获得现场技术支持，您必须做到以下几点：
■
当HP上门提供保修服务时，指派一名现场代表
■
如果产品的使用环境会对HP员工或分包商的健康或安全造成潜在的危害，请告知
■
在合理的安全条件下，使HP能够充分、自由并安全地访问和使用HP认为及时提供
支持所必需的所有设备、信息和系统
■
确保所有的生产商标签 （例如序列号）都贴在恰当的位置上而且清晰可辨
■
维护一个与产品规范以及支持的配置相符的环境
。
8:00
到
HP
提升服务级别
对于您可在本地购买的产品，HP提供了大量的附加支持和服务。不过，某些支持和相关
产品可能并非在所有国家 / 地区都提供。有关提升服务级别的可用性及其价格的信息，请参
阅
HP Care Pack
要获得各种支持服务的简要介绍，请访问
地区，然后在
查找工具，网址是：
Business & IT Services
http://www.hp.com/go/lookuptool/
http://www.hp.com
（业务和
IT
服务）部分中查找套装服务。
，选择您所在的国家 /
。
软件有限保修
除非适用的软件最终用户许可协议或程序许可协议中另有规定，或者当地的法律另有规定，
否则包括HP预装的任何软件产品、免费软件 （在下文定义）或操作系统在内的软件产品
均按 “原样”提供 （含带所有故障），因此
条件，包括但不限于所有权和不侵权的担保，以及针对产品适销性、特定用途的适用性和
无病毒等任何暗示担保、责任或条件。某些州
担保的期限，因此上述免责声明对您可能全部不适用。在适用法律所允许的最大范围内，
HP
或其供应商不会对任何特殊、偶发、间接或继发的损失负责 （包括但不限于利润损失或
者机密信息或其它信息的遗失、业务中断、人身伤害、隐私泄漏造成的损失），无论因使用
或无法使用软件产品造成还是有任意关联，即使
失或者赔偿没有达到必要的目的。某些州省
失，所以，上述限制或例外条款对您可能不适用。
12
HP
拒绝所有其它明示、暗示或法定的担保和
/
省司法辖区不允许排除暗示担保或限制暗示
HP
或任何供应商已被告知可能发生此类损
/
司法辖区不允许排除或限制偶发或继发的损
Warranty-2006b.book Page 13 Monday, November 21, 2005 5:05 PM
对于HP以HP品牌分发的软件，HP所承担的保修责任已在随相应软件附带的最终用户许
(90)
可协议或程序许可协议中阐明。自购买之日起九十
的可移动介质在材料或工艺上存在缺陷，
补救措施仅限于此。有关空白磁带可移动介质的信息，请访问以下网站：
HP
负责更换您返还的可移动介质，而且全部的
天内，如果证实HP分发软件所用
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=lpg50101
您有责任与非HP生产商或供应商联系，以寻求相应的保修支持。
所包含软件的初始安装和技术支持
自购买之日起九十
获取有关HP软件、HP预装的第三方软件和自HP购买的第三方软件的技术支持，包括初
始安装支持。有关在线资源和电话支持事宜，请参阅 “与HP联系”一节。任何例外情况
均在“最终用户许可协议”
支持包括以下帮助：
■
解答安装方面的问题 （入门、初始步骤和必备条件）。
■
安装和配置随HP硬件产品提供或购买的软件和选件（入门和初始步骤）。不包括系统
优化、自定义和网络配置。
■
解释系统错误消息。
■
区分系统问题和软件使用问题，分别加以解决。
■
获取随
支持不包括以下帮助：
■
生成或诊断用户生成的程序或源代码。
■
安装非HP产品。
■
系统优化、自定义和网络配置。
(90)
天内，您可以通过包括电子媒体和电话在内的多种联系方式，从
(EULA)
HP
硬件产品提供或购买的软件的支持包信息或更新程序。
中做出规定。
HP
免费软件操作系统和应用程序
对于由第三方根据公共许可提供的软件，包括操作系统或应用程序 （“免费软件”），
均不提供技术支持。随HP硬件产品提供的免费软件的技术支持由免费软件供应商提供。
请参阅HP硬件产品附带的免费软件操作系统或其它免费软件应用程序的支持声明。
与
如果您的产品在有限保修期内出现故障，而且根据产品文档中的建议也不能解决相关问题，
您可以通过以下几种方式获取支持：
■
联系
HP
通过以下网址，在万维网上查找距您最近的HP技术支持部门所在的位置：
http://welcome.hp.com/country/us/en/wwcontact.html
■
与HP授权的代理商或服务供应商联系，并在致电HP之前明确了解以下信息：
❏
产品序列号、型号名称与型号
❏
有关的错误消息
❏
附加选件
❏
操作系统
❏
第三方硬件或软件
❏
详细问题阐述
HP
13
Warranty-2006b.book Page 14 Monday, November 21, 2005 5:05 PM
如何检查保修和支持权利
可通过在以下位置输入型号和序列号来检查您的保修权利：
http://www2.itrc.hp.com/service/ewarranty/warrantyInput.do
可通过访问以下网址来检查
HP Care Pack
服务注册信息：
http://www.hp.com/go/lookuptool/
响应时间
各地具体的响应时间视当地的工作日及工作时间而定。除非另行说明，否则所有响应时间
均自客户来电时算起直至HP已确定了一个双方均可以接受的服务时间或者HP已开始提供
支持或远程诊断为止。响应时间 （包括下一个工作日保修服务，如果可用）出于商业上合
/
理的角度来考虑。一些国家
您所在的位置不在客户服务区范围之内，响应时间可能要长一些，或者可能需要额外收费。
有关您的所在区域的具体响应时间，请与当地的HP服务机构联系。
地区由于某些供应商限制因素，响应时间可能有所不同。如果
14
Warranty-2006b.book Page 15 Monday, November 21, 2005 5:05 PM
Warranty-2006b.book Page 16 Monday, November 21, 2005 5:05 PM
16
404915-AA2
© 2005 Hewlett-Packard Development Company, L.P. HP, Hewlett
Packard, and the Hewlett-Packard logo are trademarks of
Hewlett-Packard Development Company, L.P. in the U.S. and other
countries. All other product names mentioned herein may be
trademarks or registered trademarks of their respective companies.
Printed in
Loading...