HP xw4000, xw6000 Reference Guide

service reference guide

hp workstation xw4000 hp workstation xw6000

Document Part Number: 304898-002

October 2003

This guide provides removal and replacement procedures for subassemblies and key components of the computers covered. This guide also covers basic operating system installation information.

countries. Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S. and other countries. Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated. All other product names mentioned herein may be trademarks of their respective companies. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for

incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to

equipment or loss of information.

service reference guide hp workstation xw4000 hp workstation xw6000 second edition (October 2003)

Document Part Number: 304898-002

1 Installing or Restoring the Operating System

1.1 Installing the Operating System and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1.1 Installing Microsoft Windows 2000 Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1.2 Installing Microsoft Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.1.3 Installing Red Hat Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.1.4 hp Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.2 Restoring the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.2.1 Microsoft Windows 2000 Professional and Windows XP Professional . . . . . . . . . . . . . . 1–4

1.2.2 Red Hat Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3.1 Windows 2000 Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3.2 Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.4 Hyper-Threading Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

2 Setup Utilities and Diagnostic Features

2.1 Computer Setup Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.1.1 Using Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

2.1.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

2.2 Computer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.2.1 Create a Diagnostics Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.2.2 Computer Checkup (TEST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.2.3 View System Information (INSPECT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

2.2.4 Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

2.3.1 Ordering Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

2.3.2 Restore CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

3 Desktop Management

3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.1 Altiris eXpress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.2 PC Transplant Pro and PC Transplant for Compaq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.3 HP Insight Manager LC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.4 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.5 Remote Management Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.6 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.3.7 Remote Security Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.8 Remote Wakeup and Remote Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.9 NIC Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

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Contents

3.3.10Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.3.11Dual-State Power Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.3.12Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.13World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.14Desktop Management Interface (DMI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.15Wired for Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.4.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.4.2 Deleting a Power-On or Setup Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

3.4.3 Network Server Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.4.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.4.5 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.4.6 Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

3.4.7 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.4.8 Cable Lock Provision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.4.9 Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.5 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.5.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

3.5.2 Ultra ATA Integrity Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

3.5.3 ECC Fault Prediction and Prefailure Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

3.5.4 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

3.5.5 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

4 Ultra ATA Drive Guidelines and Features

4.1 Ultra ATA Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Ultra ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2.1 Cable Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.3 Drive Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3.1 Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3.2 Attach Sequence Rules by Class Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3.3 Attach Sequence Worksheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.4 Additional Drive Application Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.4 SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

5SCSI Devices

5.1 SCSI Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Using the Multi-Mode SCSI Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.3 Using SCSISelect with SCSI Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.4 SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.5 Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.5.1 Ultra3 SCSI Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.5.2 CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.5.3 Zip Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

iv Service Reference Guide

6SATA Devices

6.1 SATA guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.2 boot order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.3 hard drive configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

7 Identifying the Chassis, Routine Care, and Disassembly Preparation

7.1 Chassis Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

7.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

7.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

7.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

7.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

7.3 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.3.1 General Cleaning Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.3.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.3.3 Cleaning the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.3.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.3.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.4 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.4.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.4.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.4.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.4.4 Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.4.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

7.4.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

Contents

8 Removal and Replacement Procedures Security Components

8.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

8.2 Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

8.2.1 Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

8.2.2 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

8.2.3 Security Lock Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

9 Removal and Replacement Procedures Drives

9.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

9.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

9.3 Installing a New Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

9.4 Removing a 3.5-Inch Drive From a 5.25-Inch Drive Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Service Reference Guide v

Contents

10Removal and Replacement Procedures Chassis

10.1Access Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

10.2Front Bezel and Related Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

10.2.1Front Bezel Removal - Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

10.2.2Subpanel and Bezel Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–3

10.3Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5

10.4Board Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6

10.5Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–7

10.6Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–8

10.7Converting a Desktop to a Minitower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–9

11Removal and Replacement Procedures Expansion Cards and Memory

11.1Memory Expansion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

11.1.1hp workstation xw4000 DDR Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

11.1.2hp workstation xw6000 Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–2

11.1.3DIMM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–5

11.2Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–6

11.3Graphics Sockets with Retention Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7

11.3.1AGP Card with a Type 1 Retention Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7

11.3.2AGP Card with a Type 2 Retention Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8

11.3.3AGP Card with Type 1 or Type 2 Retention Mechanism . . . . . . . . . . . . . . . . . . . . . . . . 11–9

12Removal and Replacement Procedures System Board with Major

Components

12.1Identifying the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–1

12.1.1Configuration 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–1

12.1.2Configuration 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2

12.2Heatsink/Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2

12.2.1Preparing the System for Processor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2

12.2.2Removing the Heatsink/Processor Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–4

12.2.3Installing the Heatsink/Processor Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–6

12.2.4Multiprocessor Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–7

12.3System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8

12.4Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–10

12.4.1Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–11

12.4.2Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–11

13Removal and Replacement Procedures Main Power and Cooling

13.1Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–1

13.2Air Baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–2

13.3Chassis Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–3

13.3.1Rear Chassis-Mounted Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–3

13.3.2Front Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–4

vi Service Reference Guide

A Connector Pin Assignments

Enhanced Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Ethernet BNC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Ethernet RJ-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Ethernet AUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Serial Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Headphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

Line-In Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

Line-Out Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

SCSI Low Voltage Differential/Single Ended (LVD/SE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

SATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5

Ultra SCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5

External Infrared Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

ATA/ATAPI (IDE) Standard Drive Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7

MultiBay CD-ROM Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8

Accelerated Graphics Port (AGP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9

Slimline IDE CD-ROM Connector for SFF chassis using 810 and 810e Chipsets. . . . . . . . . . . . A–10

14-Pin Power (BX Chipset-Based Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10

14-Pin Power (810, 810E, 820, and 845 Chipset-Based Boards) . . . . . . . . . . . . . . . . . . . . . . . . . A–11

20-Pin Power (Deskpro EP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11

20-Pin Power (Deskpro EN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12

24-Pin Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12

4-Pin/6-Pin Power (for CPU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12

Contents

B Power Cord Set Requirements

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2

C POST Error Messages

D Diagnostic Indicator Lights

E Diagnostic Error Codes

Special Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–10

Service Reference Guide vii

Contents

F Troubleshooting Without Diagnostics

E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1

Preliminary Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1

Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–7

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–10

Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–13

Resolving Audio Hardware Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–15

Troubleshooting Using HP Intelligent

Manageability Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–15

G System Board and Riser Board Reference Designators

H Model Number Naming for hp Products

hp workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H–1

Index

viii Service Reference Guide

Installing or Restoring the Operating System

Depending on the workstation model, Microsoft Windo ws 2000 Professional (with latest Service Pack), Microsoft XP Professional, or Red Hat® Linux® is preinstalled. The operating system is configured automatically the first time the computer is turned on.

CAUTION: Do not add optional hardware devices to your computer until the operating system is

successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer.

1.1 Installing the Operating System and Software

The following sections discuss the operating system and HP software installation procedures.

1.1.1 Installing Microsoft Windows 2000 Professional

The first time you turn on the computer, you will be prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This takes approximately 10 minutes, depending on the system hardware configuration. During this process, do not turn off your computer unless you are directed to do so.

Installing or Upgrading Device Drivers

To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices.

To locate the most current device drivers go to The I386 directory and its subdirectories provide the HP-specific integration of the operating

system for the computer model and include device drivers supported by Windows 2000. When prompted for the I386 directory on the operating system CD, replace the path specification

with C:\I386 or use the browse button of the dialog box to browse the computer for the I386 folder.

The service pack for Windows 2000 Professional has been integrated into the program.

www.hp.com.

✎

Service Reference Guide 1–1

Installing or Restoring the Operating System

Creating an Emergency Repair Diskette - Windows 2000

1. Click Start > Programs > Accessories > Backup.

2. Select the menu option Tools, then select Create an Emergency Disk.

3. Follow the instructions that appear on the screen.

Using the Emergency Repair Diskette - Windows 2000

1. Insert the diskette into the diskette drive and restart the computer (you may boot the computer to the Windows 2000 CD on some computers).

2. Press Enter to start the repair process, then choose to repair the system.

3. Select the Emergency Repair Process.

4. Follow the instructions that appear on the screen.

1.1.2 Installing Microsoft Windows XP Professional

Installing or Upgrading Device Drivers

Some existing peripheral devices may not have been shipped with drivers developed for Windows XP. To locate the most current device drivers go to www.hp.com.

Creating a Restore Diskette

To create a restore diskette for Windows XP, go to Start > Programs > Accessories > System Tools > System Restore, and follow the instructions on screen.

1–2 Service Reference Guide

1.1.3 Installing Red Hat Linux

The first time the workstation is booted, the Linux Setup Tool utility displays. This program allows you to enter your password, network, graphics, time, and keyboard settings for your workstation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION

UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process may damage the software that runs the workstation or prevent its proper installation.

When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you may get a

✎

blank screen for about 15-30 seconds after you have selected and saved all of your settings and have exited the utility. This is normal. The boot process continues its execution after the screen returns.

In the Time/Time Zone tab of the Linux Setup Tool utility, the Time Zone Region must be

✎

selected first and then the City, before clicking the Save/Exit button.

upgrading device drivers

Installing or Restoring the Operating System

Should you ever have to upgrade a Linux device driver, visit the HP Web site at:

http://www.hp.com/go/workstationsupport.

You can also visit Red Hat at www.redhat.com to check availability of additional device drivers.

1.1.4 hp Software

The Microsoft Windows 2000 Professional or Windows XP Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on. The following HP software will also be installed at that time on selected models:

■

Setup Utilities and diagnostic features

■ Support Software including device drivers

■ HP Configuration Record

■ Online Safety & Comfort Guide

■ HP Intelligent Manageability

■ HP Insight Manager

■ Diagnostics for Windows

■ DMI Support

■ Power Management with energy saver features

■ Security Management tools

■ Software Support Management tools

Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of two ways:

■ Support CD kit

■ HP web site at www.hp.com

Service Reference Guide 1–3

Installing or Restoring the Operating System

1.2 Restoring the operating system

The following sections discuss the procedures for restoring the operating system and applications software.

1.2.1 Microsoft Windows 2000 Professional and Windows XP Professional

Restore the original operating system and factory-installed software by using the Restore Plus! CD and the OS CD that came with the workstation. Carefully read and follow the instructions provided with the Restore Plus! CD.

1.2.2 Red Hat Linux

Should a recovery of the OS or software be required, insert the hp workstations Red Hat Linux with hp additions (Binary Disk 1/3) CD and follow the prompts on the screen to successfully

complete the recovery process.

1.3 Converting to NTFS

Hard drives are formatted according to a file system format that sets a maximum partition size. With the increase in drive size and changes in operating systems the FAT32 file system format has become outdated. The NTFS file system format is preferred for the latest drive sizes and operating systems.

1.3.1 Windows 2000 Professional

The hard drive may be automatically converted to NTFS when Windows 2000 is configured. On some systems the following procedure may be required.

To convert an existing partition from a FAT 32 partition to an NTFS partition, double-click the NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the screen.

CAUTION: Converting from a FAT32 partition to NTFS may result in loss of data. Back up all data files

before changing the file system format.

1.3.2 Windows XP Professional

During the initial unbundling of the operating system, the system will start out with a FAT32 partition but will automatically convert to NTFS. The Windows XP operating system is not designed to run in a FAT32 partition on these systems.

1–4 Service Reference Guide

1.4 Hyper-Threading Technology

Hyper-Threading T echnology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple threads of instructions simultaneously. Hyper-Threading Technology enables the processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. Not all systems benefit from the Hyper-Threading Technology.

To see if Hyper-Threading Technology can benefit you, test your system by turning the feature on using the Computer Setup (F10) system utility. To do this, run F10 Setup during boot up and select Advanced > Device Options > Hyper-Threading, and enable the Hyper-Threading Technology.

Note the following:

■ If your workstation does not support Hyper-Threading Technology, the Hyper-Threading

menu item will not be available on the Computer Setup menu.

■ The Hyper-Threading Technology is recommended for use with Microsoft® Windows® XP

systems. This technology is detected by the system and is turned on in the operating system after it is enabled in the system BIOS.

■ Hyper-Threading is not recommended for use with Windows 2000-based workstations.

Installing or Restoring the Operating System

■ The Hyper-Threading Technology is compatible with Linux-based systems. An SMP kernel

must be installed on your system before this technology can be enabled.

■ For more information about the Hyper-Threading Technology, you can visit the Intel Web

site at www.intel.com.

Service Reference Guide 1–5

Installing or Restoring the Operating System

1–6 Service Reference Guide

Setup Utilities and Diagnostic Features

Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting HP Customer Support. These tools can also be used to:

■ Change factory default settings and to set or change the system configuration, which may be

necessary when you add or remove hardware.

■ Determine if all of the devices installed on the computer are recognized by the system and

functioning properly.

■ Determine information about the operating environment of the computer.

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Establish and manage passwords and other security features.

■ Establish and manage energy-saving timeouts.

All features identified in this chapter may not be available on all HP products.

✎

Power-On Self-Test (POST)

POST is a series of diagnostic tests that runs automatically when the system is turned on, POST checks the following items to ensure that the computer system is functioning properly:

■ Keyboard

■ Memory modules

■ Diskette drives

■ All IDE and SCSI mass storage devices

■ Processors

■ Controllers

If the Power-On Password is set, a key icon appears on the screen while POST is running. You

✎

will need to enter the password before continuing. Refer to Chapter 3 for information on setting, deleting, or bypassing the password.

If POST finds an error in the system, an audible and/or visual message occurs. Refer to Appendix C for POST error messages and their solutions.

Service Reference Guide 2–1

Setup Utilities and Diagnostic Features

2.1 Computer Setup Utilities

Use Computer Setup Utilities (F10) to:

■ Modify or restore factory default settings.

■ Set the system date and time.

■ Set, view, change, or verify the system configuration including settings for processor,

graphics, memory, audio, storage, communications, and input devices.

■ Modify the boot order of bootable devices such as hard drives, diskette drives, CD-ROM

drives, DVD-ROM drives, or PD-CD drives.

■ Configure Quiet Drive options (for drives that support this feature).

■ Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests

run during a Full Boot. You can set your system to:

❏ Always Quick Boot (default); ❏ Periodically Full Boot (from every 1 to 30 days); or ❏ Always Full Boot.

■ Enable or disable Network Server Mode, which allows the computer to boot the operating

system when the power-on password is enabled. The keyboard and mouse remain locked until the power-on password is entered.

■ Select POST Messages Enabled or Disabled to change the display status of Power-On

Self-Test (POST) messages. POST Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key (except F10 or F12).

■ Establish Ownership Tag, the text of which is displayed each time the system is turned on or

restarted.

■ Enter the Asset Tag or property identification number assigned to this computer.

■ Enable power-on password prompting during system restarts (warm boots) as well as during

power-on.

■ Establish a setup password that controls access to Computer Setup and the settings described

in this section.

■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports; audio; or

embedded NIC, so that they cannot be used until they are unsecured.

■ Enable or disable Master Boot Record (MBR) Security.

■ Enable or disable removable media boot ability.

■ Enable or disable removable media write ability.

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Replicate your system setup by saving system configuration information on diskette and

restoring it on one or more computers.

■ Execute self-tests on a specified IDE hard drive.

■ Configure various energy-saving features including energy saver mode, system and hard

drive timeouts, power button mode, and power LED behavior.

2–2 Service Reference Guide

2.1.1 Using Computer Setup Utilities

To access the Computer Setup Utilities (F10) menu, complete the following steps:

1. Turn on or restart the computer. To restart the computer in Windows click Start > Shut Down > Restart the Computer.

Setup Utilities and Diagnostic Features

2. When the F10 Setup message appears in the lower-right corner of the screen, press the key. Press Enter to bypass the title screen, if necessary (for English only).

If you do not press the F10 key while the message is displayed, you must turn the computer off,

✎

then on again, to access the utility. Pressing the F12 key initiates Network Service Boot for Remote System Installation.

A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security , Power , and Adv anced. Section 2.1.2 in this chapte r provides more information about the features that are available.

3. Using the arrow keys or the Tab key, select the option you w ant and press Enter. To return to the Computer Setup Utilities menu, press Esc.

4. To apply and save changes, select File > Save Changes and Exit.

❏ If you selected an option that automatically restarted the computer, changes were applied

at that time.

❏ If you have made changes that you do not want applied, select Ignore Changes and Exit. ❏ If you have already applied changes you now want to eliminate, select Set Defaults and

Exit. This option will restore the original system defaults.

Be sure to configure new options and drivers in the operating system after they have been

✎

configured by the Setup Utility.

F10

Service Reference Guide 2–3

Setup Utilities and Diagnostic Features

2.1.2 Computer Setup Menu

Heading Option Description

File System

Information

About Provides copyright information

Set Time and Date

Save to Diskette Saves system configuration, including CMOS, to a formatted

Restore from Diskette

Set Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Storage Device

Configuration

Lists product name/type/speed/stepping, cache size, system ROM family and version, installed memory size, system board revision, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.

Allows you to set system time and date.

blank 1.44-MB diskette.

Restores system configuration from a diskette.

Restores factory default settings and clears all passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration and exits Computer Setup.

Lists all installed storage devices. The following options appear when a device is selected:

Diskette Type (For legacy diskette drives only)

Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB, 3.5" 720 KB, 5.25"

1.2 MB, 5.25" 360 KB, and Not Installed.

Drive Emulation (IDE devices only) Allows you to select a drive emulation type for a storage device. (For example, a Zip drive can be made bootable by selecting disk emulation.)

Drive Type Emulation Options

Hard disk No emulation options available.

Diskette None (treated as diskette drive)

Disk (treated as hard drive)

CD-ROM None (treated as CD-ROM drive)

Diskette (treated as diskette drive)

Disk (treated as hard drive)

Other (e.g., Zip drive)

2–4 Service Reference Guide

None (treated as Other)

CD-ROM (treated as CD-ROM drive)

Diskette (treated as diskette drive)

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

Disk (treated as hard drive)

Storage (continued)

Device Configuration (continued)

Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.

Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix (e.g., SCO Unix 3.2). Options are Bit-Shift, LBA Assisted, User, and None.

Ordinarily, the translation mode selected automatically by the

BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation Parameters (IDE Disks only) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed

1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

Multisector Transfers (IDE ATA devices only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16.

Quiet Drive (available on select drives only)

•Performance

Allows the drive to operate at maximum performance.

•Quiet

Reduces noise from the drive during operation. When set to Quiet, the drive will not operate at maximum performance.

If the drive does not support Quiet mode, the Quiet Drive

✎

option will not be displayed.

Options Removable Media Boot

Enables/disables ability to boot the system from removable media.

After saving changes to Removable Media Boot, the

✎

computer will restart. Manually, turn the computer off, then on.

Primary IDE Controller

Allows you to enable or disable the primary IDE controller.

Secondary IDE Controller Allows you to enable or disable the secondary IDE controller.

Service Reference Guide 2–5

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

Storage (continued)

Options (continued)

DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of

Controller Order Allows you to specify the order of the attached hard drive

SCSI Narrow Termination

Boot Order Allows you to specify boot order of installed peripheral devices

Diskette MBR Validation

Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR).

If you use a bootable diskette image that you know to be

✎

valid, and it does not boot with Diskette MBR Validation enabled, you may need to disable this option in order to use the diskette.

performing the Drive Protection System (DPS) self-tests.

This selection will only appear when at least one drive

✎

capable of performing the IDE DPS self-tests is attached to the system.

controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached.

The selection will not appear if all hard drives are attached to the embedded IDE controllers.

Allows you to configure SCSI termination on the external SCSI connector for narrow SCSI drives. The feature should only be enabled if using a narrow SCSI drive to terminate the external SCSI channel.

(such as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive).

Security Setup Password Enables setup (administrator) password.

See Section 3.4, “Asset Tracking and Security,” for more information.

Power-On Password

Password Options

Smart Cover Enables/disables Smart Cover Sensor and Cover Lock. (Feature

Enables power-on password. See Section 3.4, “Asset Tracking and Security,” for more

information.

Enables/disables network server mode. Specifies prompting for power-on password. See Section 3.4, “Asset Tracking and Security,” for more

information. This selection will appear only if a power-on password is set

and the network server mode is disabled.

supported on select models only.) Lists most recent cover removal. (Feature supported on select

models only.) See Section 3.4, “Asset Tracking and Security,” for more

information.

2–6 Service Reference Guide

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

Security (continued)

DriveLock* Allows you to assign or modify a master or user password for

certain hard drives. When enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system.

Master Boot Record Security*

Allows you to enable or disable Master Boot Record (MBR) Security. When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the computer is powered on or rebooted, the BIOS compares the MBR of the bootable disk to the previously saved MBR. If changes are detected, you are given the option of saving the MBR on the current bootable disk, restoring the previously saved MBR, or disabling MBR security, You must know the password if one is set.

Disable MBR Security before intentionally changing the

✎

formatting or partitioning of the current bootable disk. Several disk utilities (such as FDISK and FORMAT) attempt to update the MBR. If MBR Security is enabled and disk accesses are being serviced by the BIOS, write requests to the MBR are rejected, causing the utilities to report errors. If MBR Security is enabled and disk accesses are being serviced by the operating system, any MBR change will be detected by the BIOS during the next reboot, and an MBR Security warning message will be displayed.

Save Master Boot Record*

Saves a backup copy of the Master Boot Record of the current bootable disk.

✎

Restore Master Boot Record*

Restores the backup Master Boot Record to the current bootable disk.

✎

Device Security Enables/disables serial ports A & B; parallel and USB ports;

system audio; network controller (some models); and SCSI controllers.

Network Service Boot

*Option not supported on all products.

Enables/disables Network Service Boot. (Feature supported on select models only.)

Only appears if MBR Security is enabled.

Only appears if all of the following conditions are true:

MBR Security is enabled. A backup copy of the MBR has been previously saved. The current bootable disk is the same disk from which the

backup copy of the MBR was saved.

Service Reference Guide 2–7

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

Security (continued)

Power Energy Saver Allows you to set energy saver mode to Advanced, Disabled, or

System IDs Allows you to set Asset Tag and Ownership Tag.

Allows setting of Chassis Serial Number if current number is invalid.

Also allows you to set keyboard locale setting (e.g., English or German) for System ID entry.

Allows setting of Ownership Tag and Universal Unique Identifier (UUID).

See Section 3.4, “Asset Tracking and Security,” for more information.

Minimal.

In the minimal energy saver mode setting, the hard drive and

✎

system do not go into energy saver mode, but the setting allows you to press the power button to suspend the system.This option does not apply under ACPI-enabled operating systems.

Timeouts Allows you to enable/disable or manually select timeout values.

This selection will appear only when energy saver mode is

✎

set to advanced.This option does not apply under ACPI-enabled operating systems.

Energy Saver Options

Allows you to set power button configuration (on/off or sleep/wakeup.)

Allows user to enable/disable power LED blink in suspend mode.

This selection will appear only if the energy saver mode is

✎

enabled. This option does not apply under ACPI-enabled operating systems.

Advanced** Power-On

Options

Onboard Devices

**These options should be used by advanced users only.

2–8 Service Reference Guide

Allows you to set POST mode (QuickBoot or FullBoot every n days where n = 1 to 30), enables/disables POST messages, and delay POST.

Enables/disables Safe Post, F9 prompt, F10 prompt, F12 prompt, option ROM prompt, UUID, I/O APIC Mode, USB Buffer @ Top of Memory, and Hot-Pluggable MB Floppy.

Allows you to select the wakeup boot source (local hard drive or remote server).

Allows you to select computer state after a power loss (On or Off).

The suspend/sleep feature of Remote Management cannot

✎

be used if If the computer was turned off using a power strip.

Allows you to set resources for onboard system devices (serial port, parallel port, diskette controller, etc.).

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

PCI Devices Lists currently installed PCI devices and their IRQ settings.

Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an APIC-based operating system.

Advanced (continued)**

Bus Options Enables/disables PCI bus mastering, PCI VGA palette

snooping, PCI SERR# generation, and ECC on select models.

Device options Allows you to set printer mode (EEP+ECP), Output only,

bidirectional, and NumLock state at power-on. Enable/disable Power Management Events (PME) wakeup

events, processor cache, processor number, ACPI thermal mode, and ACPI S3 support. (When ACPI S3 is enabled you may also enable/disable ACPI S3 video repost, PS/2 mouse wakeup, and hard disk reset.)

Allows you to select AGP aperture size (4, 8, 16, 32, 64, 128, or 256 MB).

Enables monitor tracking.

PCI VGA Configuration

Allows users to specify which VGA controller will be the “boot” or primary VGA controller.

Appears only if there are multiple PCI video adapters in the system.

*Option not supported on all products. **These options should be used by advanced users only.

Service Reference Guide 2–9

Setup Utilities and Diagnostic Features

2.2 Computer Diagnostics

The following section applies only to computers equipped with a diskette drive and running an

✎

OS that supports the production of a Diagnostics diskette.

HP strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer. This is a bootable diskette that allows you to test and inspect the hardware outside of the operating system by running the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. The diskette will play an important role in the restoration process if you ever experience a major system failure.

Another diagnostic feature is Diagnostics for Windows, described in Section 2.2.4.

2.2.1 Create a Diagnostics Diskette

DOS-Based

To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB diskettes), Insert a blank 1.44MB formatted diskette into the diskette drive, then run C:\DIAGDISK\PDIAG\MAKEDISK.BAT

To obtain the SoftPaq executable filename, run DIR C:\DIAGDISK\SP*.EXE

run the SoftPaq executable file found in C:\DIAGDISK\ to extract the necessary files.

✎

Windows-Based

NOTE: Not all versions of Windows support this feature. Using the Windows operating system: Click Start > Compaq Information Center > Create Diagnostics Disk. Insert a diskette into the

diskette drive and follow the instructions on the screen.

2.2.2 Computer Checkup (TEST)

Use Computer Checkup (TEST) in the following instances to:

■ Determine if all the devices installed on the computer are recognized by the system and

functioning properly. Running TEST is optional but recommended after installing or connecting a new device.

Third-party devices not supported by HP may not be detected.

✎

■ Save, print, or display the information generated by TEST. You should run TEST and have

the printed report available before placing a call to the Compaq Customer Support Center.

■ Reproduce the same environment on another computer for testing.

Before you run TEST, you must create a diagnostics diskette. See Section 2.2.1, “Create a

✎

Diagnostics Diskette,” for instructions.

2–10 Service Reference Guide

Setup Utilities and Diagnostic Features

Running TEST

1. Turn off the computer.

2. Disconnect all peripheral devices other than the keyboard and monitor . Do not disconnect the printer if you want to test it or use it to log error messages.

3. Install loop-back and terminating plugs to test external ports if desired.

4. Cold boot the computer from the diagnostics diskette you have created. Press Enter to bypass the title screen, if necessary.

5. Select Computer Checkup (TEST).

6. Select the option to view the device list. A list of installed hardware devices appears.

7. Verify that TEST correctly detected the devices installed. This utility will detect all devices manufactured or supported by HP; devices from other manufacturers may not be detected.

❏ If the list is correct, select OK and go to step 8. ❏ If the list is incorrect, be sure that any new devices are installed properly.

8. Select one of the following from the test option menu:

❏ Quick Check Diagnostics—This option runs a quick, general test on each device with a

minimal number of prompts. If errors occur, they are displayed when the testing is complete. This option will only test the first 16 MB of memory.

❏ Automatic Diagnostics—This option runs unattended, maximum testing of each device

with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or file a log of errors.

❏ Prompted Diagnostics—This option allows maximum control over the device testing

process. You can choose attended or unattended testing, decide to stop on errors, or choose to print or file a log of errors.

If attended testing is selected, the test itself may result in data loss.

✎

Follow the instructions on the screen as the diagnostic tests are run on the devices. When the testing is complete, the TEST option menu is displayed again.

9. To exit TEST, press the Esc key to reach the Exit option. Then press Enter.

Refer to Appendix E for a listing of the Diagnostic Error Codes.

✎

Service Reference Guide 2–11

Setup Utilities and Diagnostic Features

2.2.3 View System Information (INSPECT)

Use View System Information (INSPECT) to:

■ View information about the system once it has been configured.

■ Save, print, or display the information generated by INSPECT. You should run INSPECT

and have the printed report available before placing a call to the HP Customer Support Center.

■ Assist your HP/Compaq authorized dealer, reseller, or service provider in analyzing the

system by allowing the service provider to reproduce the same environment on another computer for testing.

The information provided by INSPECT includes:

■ Contents of the operating system startup files

■ Current memory configuration

■ ROM versions

■ Type of processor and co-processor

■ Diskette, CD-ROM, DVD-ROM, tape, or hard drives installed

■ Active printer and communications interfaces

■ Modem type installed

■ Graphics settings

■ Windows WIN.INI file details

Categories or items of information displayed by INSPECT are similar to but may vary slightly

✎

from those available in Diagnostics for Windows. Before you run INSPECT, you must create a diagnostics diskette. See Section 2.2.1, “Create a

Diagnostics Diskette,” for instructions.

Running INSPECT

1. Cold boot the computer from the diagnostics diskette you have created. Press Enter to bypass the title screen, if necessary.

2. Select View System Information (INSPECT).

3. Select one of the available options using the Esc key:

❏ Print the INSPECT status. ❏ Save the INSPECT status to a file. ❏ Add comments to a parameter status. ❏ Exit the utility.

4. To exit INSPECT, press the Esc key to reach the Exit option. Then press Enter.

2–12 Service Reference Guide

2.2.4 Diagnostics for Windows

Diagnostics for Windows is a component of Intelligent Manageability that allows you to view:

■ System overview

■ AssetControl information

■ Input devices

■ Communications ports

■ Storage devices

■ Graphics information

■ Memory configuration

■ Security management settings

■ System health

■ Operating system

■ Windows version

Depending on the version, Diagnostics for Windows may include diagnostic tests to determine if all the devices installed on the computer are recognized by the system and are functioning properly.

Setup Utilities and Diagnostic Features

Using Diagnostics for Windows

1. Select the Diagnostics for Windows icon, located in the Control Panel.

2. The screen displays an overview of the computer hardware and software.

3. For specific hardware and software information, select a category from the Categories menu or from the toolbar.

As you move your cursor over the toolbar icons, the corresponding category names appear near

✎

the cursor.

4. To display more detailed information in a selected category, click More in the Information Level box.

Categories or items of information displayed by Diagnostics for Windows are similar to but may

✎

vary slightly from the information presented in View System Information (INSPECT).

5. Review and print this information.

To print the information, click File, then select Print. Select one of the following options:

✎

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.

6. To ex it Diagnostics for Windows, click File, then click Exit.

Service Reference Guide 2–13

Setup Utilities and Diagnostic Features

Running Diagnostic Tests

If your version of Diagnostics for Windows includes diagnostic testing utilities, four tabs will appear next to Overview: Test, Status, Log, and Error.

1. Select the Test tab.

2. Select one of the following options:

❏ Quick Test—Runs a quick, general test on each device with a minimal number of

prompts.

❏ Complete Test—Runs maximum testing of each device with minimal prompts. ❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the

device in the list, then click the box beside each test to select or deselect it. When selected, a red check mark appears in the box.

3. Select Interactive Mode or Unattended Mode.

4. In Interactive Mode, the diagnostic software will prompt you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode.

5. Click the Begin Testing button.

6. Test Status is displayed, showing the progress and result of each test.

7. If errors are found, click the Error tab to display more detailed information and recommended actions. By following the recommended actions, you may be able to solve some problems yourself.

8. Click Print or Save the error information in case you need to contact your HP authorized dealer, reseller, or service provider for assistance.

9. To ex it Diagnostics for Windows, click File, then click Exit.

2.3 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. The Restore CD or the Restore Plus! CD that accompanies many desktop and workstation models enables the user to selectively restore the original system software. You can order a replacement copy of the Restore CD from HP at nominal cost for all of the software preinstalled on the computer . Refer to the operating system or backup utility documentation for instructions on making backup copies of data files.

2–14 Service Reference Guide

2.3.1 Ordering Backup Software

You can order all software that shipped with the product from HP as a single set, or you can order the various software packages separately.

Before calling HP to place your order, be sure to have the serial number of the computer

✎

available. This number is necessary for all diskette purchases.

2.3.2 Restore CD

The Windows-based systems ship with either the Restore CD or the Restore Plus! CD that offer easy deployment and recovery of system software. Along with the Microsoft operating system CD, the Restore and Restore Plus! CDs enable the user to selectively restore the original system software. This can be extremely helpful in the ev ent of hard drive failure or corruption. Required drivers that are not included on the Restore CD or the Restore Plus! CD may be downloaded from the HP web site at www.hp.com.

Setup Utilities and Diagnostic Features

Service Reference Guide 2–15

Setup Utilities and Diagnostic Features

2–16 Service Reference Guide

Desktop Management

HP Intelligent Manageability provides standards-based solutions for managing and controlling workstations in a networked en vironment. This guide summarizes the capabilities and features of the four key components of desktop management:

■ Initial configuration and deployment

■ Software updating and management

■ Asset tracking and security

■ Fault notification and recovery

Support for specific features described in this guide may vary by model or software version.

✎

3.1 Initial Configuration and Deployment

HP workstations come with a preinstalled system software image. After a very brief software “unbundling” process, the computer is ready to be used.

You may prefer to replace the preinstalled software image with a customized set of system and application software. There are several methods for deploying a customized software image. They include:

■ Installing additional software applications after unbundling the preinstalled software image.

■ Using software deployment tools, such as Microsoft MS Batch or NT Distribution Share

(NTDS), or Altiris eXpress to replace the preinstalled software with a customized software image.

■ Using a disk cloning process to copy the contents from one hard drive to another.

The best deployment method depends on your information technology environment and processes. The PC Deployment section of the Solutions and Services Web site (www.compaq.com/solutions/pcsolutions) provides information to help you select the best deployment method. You’ll also find guides and utilities to integrate Microsoft or PXE-based deployment tools.

The Restore or the Restore Plus! CD, ROM-based setup, and ACPI-ready hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.

Service Reference Guide 3–1

Desktop Management

3.2 Remote System Installation

Remote System Installation lets you start and set up your system using the software and configuration information located on a network server. This feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

■ Deploying a software image on one or more new PCs.

■ Formatting a hard drive.

■ Installing application software or drivers.

■ Updating the operating system, application software, or drivers.

To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the HP/Compaq logo screen. Follow the instructions on the screen to continue the process.

3.3 Software Updating and Management

HP provides several tools for managing and updating software on desktops and workstations—Altiris eXpress, Altiris PC Transplant Pro, PC Transplant for Compaq, Insight Manager™ LC, System Software Manager, and Remote Management Setup Utilities. Using Insight Manager LC, you can also monitor a workgroup of PCs from a central console and remotely update the system software, security settings, flash ROM, or hardware device drivers, for each of the managed PCs individually.

3.3.1 Altiris eXpress

Altiris eXpress allows the system administrator to create and quickly deploy a customized, corporate-standard software image across one or more networked client PCs with an interface as simple to use as Windows Explorer. Altiris eXpress supports Intel’s Wired for Management and Preboot Execution Environment (PXE). Using Altiris eXpress and the Remote System Installation features of the computer, there is no need for the system administrator to visit each new PC individually to deploy the software image.

Altiris eXpress is able to install a disk image containing the operating system, application software, and the Altiris eXpress client, without requiring the use of a separate boot diskette. With Altiris eXpress, the network administrator can:

■ Create a new image or edit an existing image, or clone a PC on the network which may have

the ideal image.

■ Create any number of customized disk images for a variety of workgroups.

■ Edit image files, modifying them without having to start from scratch. This is possible

because Altiris eXpress stores files in its native format: NTFS, FAT16, or FAT32.

■ Establish a “New PC Event,” a script that will run automatically when a new PC is added to

the network. The script can, for instance, format the PC hard drive, flash the R OM BIOS, and install a full, standard software image.

■ Schedule an event to run on a group of computers.

Altiris eXpress also includes easy-to-use software distribution capabilities. You can use Altiris eXpress to update operating systems and application software from a central console. When used in conjunction with System Software Manager, Altiris eXpress can also update ROM BIOS and device driver software.

3–2 Service Reference Guide

Desktop Management

For more information, refer to the HP web site at www.hp.com.

3.3.2 PC Transplant Pro and PC Transplant for Compaq

PC Transplant is designed to assist you in personalizing your new HP workstation. It can be downloaded free from the HP web site. It lets you preserve the “personality” or the customized settings, such as Start menu entries, drive and printer mappings, software application options, and so on of an existing PC. It will then transfer those unique settings to a computer.

For more information, refer to the hp web site at www.hp.com.

3.3.3 HP Insight Manager LC

HP Insight Manager LC is a web-based tool for managing workgroups of PCs. It provides a unified “browser -based roaming console,” not only for HP/Compaq clients but an y standard DMI

2.0–based PC on the network. It can automatically discover, view system information, and receive alerts from any DMI 2.0 PC on a specified domain or workgroup.

For more information, refer to the HP web site at www.hp.com

3.3.4 System Software Manager

System Software Manager (SSM) is a utility that lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Support software that works with SSM is flagged with the PC Lifecycle Management icon on the HP web site. To download the utility or to obtain more information on SSM, visit the HP web site at www.hp.com.

3.3.5 Remote Management Setup Utilities

The Remote Management Setup Utilities, when integrated with Management Solutions Partners products supplement the capabilities of Solutions Partners products for distributing new applications, device driv ers, and other system softw are. The HP web site includes updated ROM images and device drivers which can be distributed to client PCs using these software tools.

For more information, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, which are available on the HP web site at www.hp.com. The follo wing sections pro vide information on using these utilities to accomplish various remote management functions including ROM flash, changing security settings, and wakeup/shutdown.

Service Reference Guide 3–3

Desktop Management

3.3.6 Remote ROM Flash

Your computer comes with a reprogrammable flash ROM (read only memory). By establishing a setup password in Computer Setup, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the computer. Should you need or want to upgrade your ROM, you may:

■ Order an upgraded ROMPaq diskette from HP.

■ Download the latest ROMPaq images from the HP web site (www.hp.com).

CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password

prevents unauthorized ROM upgrades. HP Insight Manager LC allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit the HP web site at www.hp.com.

Using Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP computers directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over ROM images over the network.

All ROMPaq ROM images from HP are digitally signed to ensure authenticity and minimize potential corruption. Your system ROM may include a Boot Block that is protected during the flash process and allows the computer to be restarted, in the unlikely event of an unsuccessful ROM flash.

Your computer must be powered on, or turned on through Remote Wakeup, to take advantage of

✎

Remote ROM Flash. Use of Remote ROM Flash also requires an established setup password.

For more information on enabling Remote ROM Flash, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, and is available on the HP web site at www.hp.com.

FailSafe Boot Block ROM

The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a v alid system ROM flash when po wer to the system is turned on.

■ If the system ROM is valid, the system starts normally.

■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides

enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.

When the Boot Block detects an invalid system ROM, the system sounds a series of beeps (one long and three short) and flashes the three keyboard lights (on and off two times). A Boot Block recovery mode message is displayed on the screen.

3–4 Service Reference Guide

Desktop Management

To recover the system after it enters Boot Block recovery mode, complete the following steps:

1. Remove any diskettes from the diskette drive and turn off the power.

2. Insert a ROMPaq diskette into the diskette drive.

3. Turn on power to the system.

4. If no ROMPaq diskette is found, you will be prompted to insert one and restart the computer.

5. If a setup password has been established, the Caps Lock light will turn on and you will be prompted to enter the password.

6. Enter the setup password.

7. If the system successfully starts from the diskette and successfully reprograms the ROM, then the three keyboard lights will turn on. A “rising tone” series of beeps also signals successful completion.

The following table lists the various keyboard light combinations used by the Boot Block ROM, as well as the meaning and action associated with each combination.

Keyboard Light Combinations Used by Boot Block ROM

Failsafe

Boot Block

Mode

Keyboard

LED Color

Keyboard

LED Activity State/Message

Num Lock Green On ROMPaq diskette not present, is bad, or

drive not ready.*

Caps Lock Green On Enter password.*

Num, Caps, Scroll Lock

Diagnostic lights do not flash on USB keyboards.

✎

Green Turn on and off

2 times (accompanied by 1 long and 3 short beeps)

Green On Boot Block ROM Flash successful. Turn

ROM flash failed.*

power off, then on to reboot.

*Insert valid ROMPaq diskette in drive A. Turn power switch off, then on to reflash ROM. If ROM flash is successful, all three ke yboard LEDs will light up, and you will hear a rising tone series of beeps. Remove diskette and turn power off, then on to restart the computer.

Service Reference Guide 3–5

Desktop Management

3.3.7 Remote Security Management

Remote Security Management allows the system administrator to safely set or modify security features on remote workstations directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple computers, results in consistent deployment of and greater control over client computer security parameters over the network.

Your computer must be powered on, or turned on through Remote Wakeup, to take advantage of

✎

Remote Security Management. Use of Remote Security Management also requires an established setup password.

For more information about the Remote Management Setup software and enabling Remote Security Management, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, and is available on the HP web site at www.hp.com.

3.3.8 Remote Wakeup and Remote Shutdown

If your computer has an optional network card installed, it may support the Remote Wakeup and Remote Shutdown functions. These functions allow a system administrator to power on and power off a client computer from a remote location supported by PC LAN management tools.

Third-party software tools are required to remotely distribute software.

✎

Remote Wakeup allows the network interface controller to continue functioning when power to the computer has been turned off, but the power cord is still connected to an electrical outlet.

The computer continues to consume a small amount of electricity even after you turn it of f. Only

✎

when you disconnect the power cord from the electrical outlet does the computer stop consuming electricity.

To enable Remote Wakeup and Remote Shutdown, complete the following steps:

1. Double-click the Network Icon, located in the Control Panel.

2. Double-click the appropriate network controller.

3. Click the Advanced Properties tab.

4. Select Remote Wakeup.

5. Change the value to ON.

6. Click OK to save and apply changes, then click OK to exit the Network dialog.

For more information on using Remote Wakeup and Remote Shutdown, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, and is available on the HP web site at www.hp.com.

3.3.9 NIC Alert

The NIC Alert function enables desktop PCs to send an immediate alert to the network administrator when there is a hardware or operating system failure, or evidence of tampering. An alert will be sent even if the system is powered off or the operating system has not yet started.

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3.3.10 Replicating Your Setup

This procedure gives an administrator the ability to easily copy one setup configuration to other computers of the same model. This allows for faster, more consistent configuration of multiple computers. To replicate your setup:

1. Access the Computer Setup Utilities menu.

2. Click File > Save to Diskette. Follow the instructions on the screen.

This requires an internal diskette drive, a MultiBay LS-120 drive, or a portable, external diskette

✎

drive.

3. To replicate the conf iguration, click File > Restore from Diskette, and follo w the instructions on the screen.

Altiris eXpress and PC Transplant make it easy to replicate the conf iguration and custom settings of one PC and copy it to one or more PCs. For more information, visit the hp Web site at www.hp.com.

3.3.11 Dual-State Power Button

With Advanced Configuration and Power Interface (ACPI) enabled for Windows, the power button can function either as an on/off switch or as a suspend button. The suspend feature does not completely turn off power, but instead causes the computer to enter a low-power standby. This allows you to quickly power down without closing applications and to quickly return to the same operational state without any data loss.

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To change the power button's configuration, complete the following steps:

1. Access the Computer Setup menu.

2. Select Power > Energy Saver. Select Minimal or Advanced to turn on the Energy Saver Options menu.

3. Select Power > Energy Saver Options. Set the po wer b utton conf iguration to either On/Off or Suspend/Wakeup, as desired.

4. Refer to the Computer Setup (F10) Utility Guide for more detailed information about the features of Computer Setup.

5. Select File > Save Changes and Exit.

After configuring the power b utton to function as a suspend b utton, press the po wer b utton to put the system in a very low po wer state (suspend). Press the button again to quickly bring the system out of suspend to full power status. To completely turn of f all po wer to the system, press and hold the power button for four seconds.

If you have selected the “Blink LED during Energy Save” option in Computer Setup, the

✎

power-on light will blink green once every two seconds while the computer is in suspend. Refer to the Computer Setup (F10) Utility Guide for more information on using Computer Setup.

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3.3.12 Power Management

Power Management is a feature that saves energy by shutting down certain components of the computer when they are not in use, saving energy without having to shut down the computer. Timeouts (the period of inactivity allowed before shutting down these components) can be enabled, customized, or disabled using Computer Setup.

1. Access the Computer Setup menu.

2. Select Power > Energy Saver. Select Advanced to turn on the Timeouts menu.

3. Select Power > Timeouts. Enable, customize, or disable timeouts.

4. Refer to the Computer Setup (F10) Utility Guide for more detailed information about the features of Computer Setup.

5. Select File > Save Changes and Exit.

To avoid conflicts, never enable monitor timeouts in Windows 98 while system timeouts are

✎

enabled in Computer Setup.

Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right-click on the Windows Desktop, then choose Properties.

3.3.13 World Wide Web Site

When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft Windo ws or Microsoft Windows NT Workstation that is different from the version included with your computer, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.

HP has made the task of locating, accessing, evaluating, and installing the latest support softw are easier. You can download the software from the HP web site at www.hp.com.

The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on your HP workstation.

3.3.14 Desktop Management Interface (DMI)

The Desktop Management T ask Force (DMTF) is an industry body with the goal of standardizing systems manageability . DMTF established the Desktop Management Interface (DMI) frame work to standardize access to PC configuration data. HP delivers hardware and software instrumentation that supports the DMI standard.

For more information on configuring the DMI software, refer to the online Intelligent Manageability Guide.

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3.3.15 Wired for Management

Intel's Wired for Management initiative is focused on reducing the support and administration cost of Intel architecture–based systems without compromising flexibility and performance. The Wired for Management guidelines provide a baseline set of building blocks that are utilized in Intelligent Manageability to provide standardized management of desktop inventories, remote system configuration, off-hours maintenance, and next generation power management. Additional capabilities have been incorporated into Intelligent Manageability to provide an extensive solution for managing networked computing environments.

Wired for Management technologies include:

■ Desktop Management Interface (DMI) 2.0

■ Remote System Installation

■ Remote Wakeup and Remote Shutdown

■ ACPI-Ready Hardware

■ SMBIOS

■ Pre-boot Execution (PXE) support

■ Boot Integrity Services (BIS)

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3.4 Asset Tracking and Security

The asset control features incorporated into the computer provide key asset tracking data that can be managed using HP Insight Manager products and Management Solutions Partners products. Seamless, automatic integration between AssetControl features and these products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools.

HP workstations are manufactured with the hardware and firmware required to fully support the DMI 2.0 standard.

HP also offers several solutions for controlling access to valuable components and information. Security features such as the Smart Cover Sensor and the Smart Cov er Lock, available on select models, help to prevent unauthorized access to the internal components of the personal computer . By disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be automatically forwarded to HP Insight Manager products to deliver proactive notification of tampering with a computer’s internal components.

There are three ways to manage security settings on your HP computers:

■ Locally, using the Setup Utilities. See the Computer Setup (F10) Utility Guide included with

the computer for additional information and instructions on using the Computer Setup Utilities.

■ Remotely, using the Remote Security Management software. This software enables the

secure, consistent deployment and control of security settings from a central point on the network using a third-party PC LAN management application such as Microsoft SMS.

■ Remotely, using HP Insight Manager LC, a tool for managing PC workgroups.

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The following table and sections refer to managing security features of your computer locally through the Setup Utilities. Refer to the Remote Management Setup Utilities for more information on using the Remote Security Management software. These utilities are available on the HP web site at www.hp.com.

Security Features Overview

Feature Purpose How It Is Established

Removable Media Boot Control

Serial, Parallel, USB, or Infrared Interface Control

Power-On Password Prevents use of the computer

Setup Password Prevents reconfiguration of

Network Server Mode Provides unique security

DriveLock Prevents unauthorized access

Prevents booting from the removable media drives.

Prevents transfer of data through the integrated serial, parallel, USB (universal serial bus), or infrared interface.

until the password is entered. This can apply to both initial system startup and restarts.

the computer (use of the Computer Setup Utilities) until the password is entered.

features for computers being used as servers.

to the data on specific hard drives. This feature is available on select models only.

From the Setup Utilities menu.

Smart Cover Sensor Indicates that computer cover

or side panel has been removed. Can be set to require the setup password to restart the computer, after the cover or side panel has been removed.

Master Boot Record Security May prevent unintentional or

malicious changes to the Master Boot Record of the current bootable disk, and provides a means of recovering the “last known good” MBR.

Memory Change Alerts Detects when memory

modules have been added, moved, or removed; notifies user and system administrator.

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From the Setup Utilities menu.

For information on enabling Memory Change Alerts, refer to the online Intelligent

Manageability Guide.

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Security Features Overview (Continued)

Feature Purpose How It Is Established

Ownership Tag Displays ownership

Kensington Cable Lock Provision

For more information about Computer Setup, see the Computer Setup (F10) Utility Guide.

✎

3.4.1 Password Security

The power-on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the computer.

A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established.

information, as defined by the system administrator, during system startup (protected by setup password).

Inhibits access to the interior of the computer to prevent unwanted configuration changes or component removal. Can also be used to secure the computer to a fixed object to prevent theft.

From the Setup Utilities menu.

Install a Kensington cable lock to secure the computer to a fixed object.

Establishing a Setup Password Using Computer Setup

Establishing a setup password through Computer Setup prevents reconf iguration of the computer (use of the Computer Setup utility) until the password is entered.

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed, you must restart the computer to

✎

access the utility.

3. Select Security, then select Setup Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Establishing a Power-On Password Using Computer Setup

Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.

Service Reference Guide 3–11

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When Network Server Mode is disabled, the password must be entered each time the computer is turned on when the key icon appears on the monitor. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the computer is rebooted. When Network Server Mode is enabled, the password prompt is not presented during POST, but any attached PS/2 keyboard will remain locked until the user enters the power-on password.

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed, you must restart the computer to

✎

access the utility.

3. Select Security, then Power-On Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Entering a Power-On Password

To enter a power-on password, complete the following steps:

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer.

2. When the key icon appears on the monitor, type your current password, then press Enter.

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.

Entering a Setup Password

If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup.

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the computer.

2. When the F10=Setup message appears in the lower-right corner of the screen, press the F10 key.

If you do not press the F10 key while the message is displayed, you must restart the computer to

✎

access the utility.

3. When the key icon appears on the monitor, type the setup password, then press the Enter ke y.

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the computer, then turn it on again before you can continue.

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Changing a Power-On or Setup Password

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer. To change the setup password, run Computer Setup.

2. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your ne w password, another slash (/) or alternate delimiter character , and your ne w password again as shown: current password/new password/new password

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

3. Press the Enter key.

The new password takes effect the next time you turn on the computer. Refer to the “National Keyboard Delimiter Characters” section in this chapter for information

✎

about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in

Computer Setup.

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3.4.2 Deleting a Power-On or Setup Password

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer. To delete the setup password, run Computer Setup.

2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown:

current password/

3. Press the Enter key.

Refer to “National Keyboard Delimiter Characters” table for information about the alternate

✎

delimiter characters. The power-on password and setup passw ord may also be changed using the Security options in Computer Setup.

National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer.

National Keyboard Delimiter Characters

Arabic / Greek - Russian / Belgian = Hebrew . Slovakian BHCSY* - Hungarian - Spanish Brazilian / Italian - Swedish/Finnish / Chinese / Japanese / Swiss Czech - Korean / Taiwanese / Danish - Latin American - Thai /

Service Reference Guide 3–13

Desktop Management

National Keyboard Delimiter Characters

Arabic / Greek - Russian / French ! Norwegian - Turkish .

French Canadian

German - Portuguese - U.S. English / * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

é Polish - U.K. English /

Clearing Passwords

If you forget your password, you cannot access the computer . Refer to the Tr oubleshooting Guide for instructions on clearing passwords.

3.4.3 Network Server Mode

Network Server Mode provides unique security features for computers being used as servers. It is only available when a power-on password has been set in Computer Setup. When the Network Server Mode is enabled, the power-on password is not required to boot the hard drive, and a keyboard is not required to be attached to the system. If a PS/2 keyboard is present, it will be locked until the user enters the power-on passw ord. If a USB keyboard is present, it will remain usable by default. To pre vent USB keyboard access after the operating system has loaded, a user must hide the USB Port under the Device Security option of Computer Setup’s Security menu. When used in conjunction with the Computer Setup After Power Loss power -on option, Network Server Mode permits the “server” to automatically reboot after a power interruption without user intervention. While Network Server Mode is enabled, the po wer-on password must be entered to boot the removable media (e.g. diskettes) or removable devices (e.g. USB flash devices).

3.4.4 DriveLock

DriveLock is a security feature that pre vents unauthorized access to the data on specific hard drives. DriveLock has been implemented as an extension to Computer Setup. It is only available on certain systems and only when DriveLock-capable hard drives are detected.

DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator while the other is typically set and used by the end-user. There is no “back-door” that can be used to unlock the drive if both passwords are forgotten. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed-up.

In the event that both DriveLock passwords are lost, the hard drive is rendered unusable.

Using DriveLock

The DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user passw ord must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable DriveLock or choose to keep it disabled.

3–14 Service Reference Guide

If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. Either the master or the user password may be used. Users will have two attempts to enter a correct password. If neither attempt succeeds, POST will continue but the data on the drive will remain inaccessible.

DriveLock Applications

The most practical use of the DriveLock security feature is in a corporate environment where a system administrator provides users with multibay hard drives for use in some desktop computers. The system administrator would be responsible for configuring the multibay hard drive which would involve, among other things, setting the DriveLock master password. In the event that the user forgets the user password or the equipment is passed on to another employee, the master password can always be used to reset the user password and regain access to the hard drive.

HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement. Likewise, by not setting a master passw o rd, system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions and support.

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For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitiv e data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and DriveLock can be restricted through the Setup password. By specifying a Setup password and not giving it to end users, system administrators are able to restrict users from enabling DriveLock.

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3.4.5 Smart Cover Sensor

Smart Cover Sensor is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed. There are three levels of protection, as described in the following table.

Smart Cover Sensor Protection Levels

Level Setting Description

Level 0 Smart Cover = Disabled Smart Cover Sensor is

Level 1 Smart Cover = Notify User When the computer is

disabled (default).

restarted, the screen displays a message indicating that the computer cover or side panel has been removed.

Level 2 Setup Password = enabled

and Smart Cover = notify user

When the computer is restarted, the screen displays a message indicating that the computer cover or side panel has been removed. You must enter the setup password to continue.

Setting the Smart Cover Sensor Protection Level

To set the Smart Cover Sensor protection level, complete the following steps:

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed, you must restart the computer to

✎

access the utility.

3. Select Security, then Smart Cover, and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

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3.4.6 Smart Cover Lock

The Smart Cover Lock is available as an option on hp workstation xw4000 models. When installed, the Smart Cover Lock can prevent unauthorized access to the internal components.

CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password

prevents unauthorized access to the Setup utility.

Locking the Smart Cover Lock

To activate and lock the Smart Cover Lock, complete the following steps:

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed, you must restart the computer to

✎

access the utility.

3. Select Security, then select Smart Cover and the Locked option.

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4. Before exiting, click File > Save Changes and Exit.

Unlocking the Smart Cover Lock

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed, you must restart the computer to

✎

access the utility.

3. Select Security > Smart Cover > Unlocked.

4. Before exiting, click File > Save Changes and Exit.

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Using the Smart Cover FailSafe Key

If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe K ey to open the computer co v er. You will need the key in any of the following circumstances:

■ Power outage

■ Startup failure

■ PC component failure (such as processor or power supply)

■ Forgotten password

CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order

this key before you need one.

To obtain the FailSafe Key, do any one of the following:

■ Contact your authorized HP reseller or service provider.

■ Refer to the HP web site (www.hp.com) for ordering information.

■ Call the appropriate number listed in the warranty.

For more information about using the Smart Cover FailSafe Key, consult the Hardware Reference Guide.

3.4.7 Master Boot Record Security

The Master Boot Record (MBR) contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some computer viruses or by the incorrect use of certain disk utilities. It also allows you to recover the “last known good” MBR, should changes to the MBR be detected when the system is restarted.

To enable MBR Security, complete the following steps:

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed, you must restart the computer to

✎

access the utility.

3. Select Security > Master Boot Record Security > Enabled.

4. Select Security > Save Master Boot Record.

5. Before exiting, click File > Save Changes and Exit.

When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.

Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot

✎

prevent changes that may occur while the operating system is running.

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Each time the computer is turned on or restarted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved, the following message is displayed:

1999 - Master Boot Record has changed.

Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk;

■ Restore the previously saved MBR; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists. If changes are detected and if the current bootable disk is not the same disk from which the MBR was previously saved, the following message is displayed:

2000 - Master Boot Record Hard Drive has changed.

Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists. In the unlikely event that the pre viously sav ed MBR has been corrupted, the following message is

displayed:

1998 - Master Boot Record has been lost.

Press any key to enter Setup to configure MBR Security. Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists.

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Before You Partition or Format the Current Bootable Disk

Ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If MBR Security is enabled when you change partitioning or formatting of the disk, you may receive error messages from the disk utility or a warning from MBR Security the next time the computer is turned on or restarted. To disable MBR Security, complete the following steps:

1. Turn on or restart the computer . If you are in W indo ws, click Start > Shut Down > Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed, you must restart the computer to

✎

access the utility.

3. Select Security > Master Boot Record Security > Disabled.

4. Before exiting, click File > Save Changes and Exit.

3.4.8 Cable Lock Provision

The rear panel of the chassis can accommodate a cable lock accessory that allows the computer to be physically secured to a work area.

For illustrated instructions, please see the Hardware Reference Guide on the Documentation Library CD.

3.4.9 Fingerprint Identification Technology

Eliminating the need to enter user passwords, Compaq Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks.

Support for Fingerprint Identification Technology varies by model.

✎

See www.compaq.com/products/options/fit/index.html for more information.

3.5 Fault Notification and Recovery

Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

When a fault occurs, the computer displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using the Management Agent. If the computer is connected to a network managed by a HP Insight Manager product or other management products from HP Management Solutions Partners, the computer also sends a fault notice to the network management application.

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3.5.1 Drive Protection System

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.

Each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software. Refer to the Troubleshooting Guide for instructions on using DPS.

3.5.2 Ultra ATA Integrity Monitoring

Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the system’s core logic. If the computer detects an abnormal number of transmission errors, the computer displays a Local Alert message with recommended actions.

3.5.3 ECC Fault Prediction and Prefailure Warranty

When the computer encounters an excessive number of error checking and correcting (ECC) memory errors, the computer displays a Local Alert message. This message contains detailed information about the errant memory module, allowing you to take action before you experience non-correctable memory errors. The Prefailure Warranty for ECC memory modules allows you to replace these modules, free of charge, before the modules actually fail. ECC memory modules are optional on selected HP systems.

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To use this feature, you must replace the standard DIMMs or RIMMs with ECC DIMMs or ECC

✎

RIMMs.

3.5.4 Surge-Tolerant Power Supply

An integrated surge-tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

3.5.5 Thermal Sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.

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3–22 Service Reference Guide

Ultra ATA Drive Guidelines and Features

4.1 Ultra ATA Jumpers

Ultra ATA drives are configured by means of jumper settings. These systems use driv es ship with the jumpers preset to the cable-select mode; therefore, no jumper setting changes are required on factory preinstalled, replacement, or option drives. With cable-select, the drive is configured as either Master (Drive/De vice 0) or Slave (Driv e/Device 1) by its physical attachment to the cable.

If you purchase a third-party hard drive, refer to the documentation included with the drive kit to ensure proper cable installation and configuration.

All drives on a controller channel need to have their jumpers either in the cable-select mode or

✎

have the individual drive jumper installed on the appropriate Master (Drive/Device 0) or Slave (Drive/Device 1) position.

4.2 Ultra ATA Cables

When installing a second device on either the primary or secondary controller, you must use an industry standard 80-conductor Ultra ATA cable for optimal performance. These cables have a maximum length of 18 inches and a maximum distance of 6 inches between the two devices for a two-drive cable.

Drives operating at speeds faster than those of the Ultra ATA-33 devices require industry-standard 40-pin, 80-conductor cables to maintain the higher data transfer rates possible with the improved technology.

When using Ultra ATA-100, -66, and slower -33 drives in the same system, each drive will operate at its appropriate data transfer rate.

4.2.1 Cable Layout

The faces of industry-standard cable connectors are color coded for easy recognition:

■ System board connector = blue face

■ Device 0 connector = black face

■ Device 1 connector = gray face

The color code of an industry-standard cable is valid only if the drive’s jumper is in the

✎

cable-select position.

Service Reference Guide 4–1

Ultra ATA Drive Guidelines and Features

Single-Drive Cable

System

Board

Blue Face

Device 0

(master)

Black

Face

Two-Drive Cable

System

Board

Blue Face

On a two-drive cable, the Drive/Device 0 connector is always the farthest one from the system board connector and the Drive/Device 1 connector is always the closest to the system board connector.

Some cables may be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of “Device

✎

1”.

Device 1

(slave)

Gray Face

Device 0

(master)

Black

Face

4.3 Drive Installation Guidelines

Most computer system boards have two ATA (IDE) controller channels with a dedicated connector for each controller. One controller is designated as the primary and the other as the secondary controller.

Each of the two controllers can have up to two de vices attached to it. Each computer system may therefore have a maximum of four ATA/ATAPI drives. All drives are connected to these controllers using an industry-standard 80-conductor cable.

The industry standard 1.44 MB diskette drive has its o wn separate channel and is not included as

✎

a part of the maximum four drives.

Any drive attached to a controller must have a drive designation. If only a single drive is connected to a controller and its jumper is in the cable-select position, it is designated as the Master Drive (Drive/Device 0) by its attachment to the Drive/Device 0 cable position. If two cable-selected drives are connected to a single controller, one will be designated by its attachment to the cable as the Master (Drive/Device 0) and the other as Slave (Drive/Device 1).

For optimal performance of a computer system, all drives need to be attached to the ATA controllers in a specified sequence. This sequence is determined by the device class of the drives and by specific attach sequence rules.

4–2 Service Reference Guide

4.3.1 Device Classes

In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four different classes based upon the bandwidth demands they place on an ATA controller. The most demanding devices are in Class 1 and the least demanding are in Class 4.

Ultra ATA Drive Guidelines and Features

Class 1

Hard

Drives

ATA-100

ATA-66 ATA-33

Class 2

High Speed

Optical Drives

DVD DVD-CD R/W

Class 3

Optical Storage

Drives

R/W CD-ROM CD-ROM

General Attach Guidelines

■ The lower the device class number, the faster the device and the more bandwidth required.

■ Drives installed in the Device 0 positions on both the primary and secondary controllers

receive the greatest possible bandwidth.

■ The bootable ATA hard drive should always be installed on the primary controller in the

Device 0 position.

4.3.2 Attach Sequence Rules by Class Priority

Drives should be attached in the sequence shown for optimum performance starting at position

Class 4

Magnetic

Storage Drives

LS-120 Tape Zip

Primary

Controller*

Secondary

Controller

Device 1 Device 0

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

Service Reference Guide 4–3

Ultra ATA Drive Guidelines and Features

The attach sequence rule may also be stated in table format:

General Attach Sequence Rule*

Sequence Description

1 The lowest class drive - bootable hard drive recommended.

2 If only two drives, the last drive goes here; otherwise the lowest class of the

remaining drives.

3 If only three drives, attach the final drive here. If a fourth drive exists, attach

the lowest class drive here.

4 If there is a fourth drive, attach the final drive here - the drive with the

highest class number of all devices.

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

The rules allow for:

■ Keeping the hard drive on a separate controller channel maximizes drive performance until a

fourth device is added.

■ Keeping the hard drives and removable media drives on separate controller channels

maximizes compatibility.

■ Keeping the hard drive and the writable optical drive on separate controller channels

maximizes optical drive reliability.

4.3.3 Attach Sequence Worksheet

Use the worksheet below for obtaining optimum system performance when setting up a computer with multiple drives. Use the General Attach Sequence Rule to determine the best drive installation sequence.

Attach Sequence Worksheet

Device Name

Device

Class

Position

Number

Controller

Name

Device

Number

Two examples of how to use the worksheet are:

■ Three device installation

■ Four device installation

4–4 Service Reference Guide

Ultra ATA Drive Guidelines and Features

Example 1: Three Device Installation Sample

A system has three devices: Ultra ATA-100 hard drive, CD-R OM drive, and a DVD drive. Using the Device Class Table in Section 4.3.1, the devices may be identified as:

■ Ultra ATA-100 hard drive = Class 1

■ DVD drive = Class 2

■ CD-ROM drive = Class 3

Attach Sequence Worksheet - Three Device Installation (Sample)

Device

Device Name

Ultra ATA-100 hard drive 1 1 Primary 0

DVD drive 2 2 Secondary 0

CD-ROM drive 3 3 Secondary 1

Class

Primary

Position

Number

Controller

Name

Controller*

Secondary

Controller

Device 1 Device 0

Device

Number

Example 2: Four Device Installation Sample

A system has four devices: Ultra ATA-100 hard drive, Ultra ATA-100 hard drive, DVD-CDR/W drive, and a ZIP-250 drive. Using the Device Class Table in Section 4.3.1, the devices may be reidentified as:

■ Ultra ATA-100 hard drive = Class 1

■ DVD-CDR/W drive = Class 2

■ ZIP-250 drive = Class 4

Service Reference Guide 4–5

Ultra ATA Drive Guidelines and Features

Attach Sequence Worksheet - Four Device Installation (Sample)

Device

Device Name

Ultra ATA-100 hard drive 1 1 Primary 0

DVD-CDR/W drive 2 2 Secondary 0

ZIP-250 drive 4 3 Secondary 1

Ultra ATA-100 hard drive* 1 4 Primary 1

Class

Position

Number

Controller

Name

*If there are three or more devices, two or more of which are hard drives, two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule.

Primary

Controller*

Secondary

Controller

Device

Number

Device 1 Device 0

4.3.4 Additional Drive Application Notes

■ When replacing a hard drive, the replacement should be of the same type (Ultra ATA -33,

-66, or -100) as that being removed to retain the same level of performance.

■ When Ultra ATA and SCSI hard drives are mixed in the same system, the Ultra ATA drive

will become the boot drive unless the boot order is changed in Computer Setup (F10 Setup).

4.4 SMART

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive. The SMART drives track fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

4–6 Service Reference Guide

4.5 Drive Capacities

The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space. The table that follows identifies the capabilities and restrictions imposed on the computer by the combinations of file and operating systems.

Microsoft to Drive Manufacturer Size Conversion Table*

Ultra ATA Drive Guidelines and Features

Drive Size as Identified by

Microsoft Operating System

2 GB 2.1 GB

4 GB 4.3 GB

32 GB 34.4 GB

64 GB 68.7 GB

128 GB 137 GB

2 TB 2.199 TB

*Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2.

Drive Size as Identified by

Drive Manufacturers

Drive/Partition Capacity Limits

Maximum Size

File

System

FAT 16 ATA or SCSI DOS/Windows 95 2 GB 128 GB

FAT 16 ATA or SCSI Windows NT 4 GB 128 GB

Controller

Type Operating System

Partition Drive

FAT 32 ATA or SCSI Windows 98/SE 64 GB 128 GB

FAT 32 ATA Windows 98/SE with

QFE* and Windows ME

FAT 32 SCSI Windows 98/SE with

QFE* and Windows ME

FAT 32 ATA Windows 2000/ XP 32 GB 128 GB

FAT 32 SCSI Windows 2000/ XP 32 GB 2 TB

NTFS ATA Windows NT/2000/XP 128 GB 128 GB

NTFS SCSI Windows NT/2000/XP 2TB 2TB

*For Windows 98/SE with QFE see www.microsoft.com, search for Q263044 for details on how to expand partition size.

Service Reference Guide 4–7

128 GB 128 GB

2 TB 2 TB

Ultra ATA Drive Guidelines and Features

4–8 Service Reference Guide

5.1 SCSI Guidelines

These systems support a mixed configuration of UATA/IDE and SCSI hard drives. In a mixed

✎

configuration the UATA/IDE drive must be specified as the boot drive.

When installing and operating SCSI devices, you must follow these guidelines:

■ A narrow (50-pin) SCSI controller allows you to daisy-chain up to 7 additional SCSI

devices. Counting the controller, that amounts to 8 total SCSI devices.

■ A wide (68-pin) SCSI controller allows you to daisy-chain up to 15 additional SCSI devices.

Counting the controller, that amounts to 16 total SCSI devices.

■ If two narrow (50-pin) SCSI controllers are each connected to separate system board SCSI

connectors, each controller may have seven SCSI devices attached. Counting the controller, this gives a total of 16 SCSI devices on the system.

SCSI Devices

■ HP does not recommend mixing different width SCSI devices on the same SCSI chain or on

the same SCSI channel. Mixing devices of different widths on the same chain or channel will always result in a data transfer rate of the slowest machine in that chain. The only exception to this is that Ultra Wide SCSI de vices will cause a speed degradation when mix ed with other 68-pin devices.

■ If multiple SCSI devices are used, split the devices between Channels A and B for optimum

performance. Cable length for the second channel should not be longer than 18 inches.

■ If two controllers are used, each may use SCSI devices having widths and speeds different

from the other. If a 68-pin data cable is used on a controller having 50-pin SCSI devices, use an internal cable adapter (Compaq number 199618-001) or an external cable adapter (Compaq number 270187-B21).

CAUTION: Do not route data cables near the air intake to the power supply. Cables routed in this

manner may block the airflow and cause the computer to overheat.

■ All SCSI controllers require a unique SCSI ID (0-7 or 8-15) for each SCSI device installed.

The controller identifies a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device. The reserved and available SCSI ID numbers for SCSI devices are:

❏ 0 is reserved for the primary hard drive. ❏ 7 is reserved for the SCSI controller. ❏ 1 through 6 and 8 through 15 are available for all other SCSI devices.

Service Reference Guide 5–1

SCSI Devices

■ 68-pin SCSI controllers require a 53 inch maximum length-twisted pair, LVD cable with

built-in terminator, maximum of 5 drives with a minimum driving spacing of 5.25 inches.

■ Every SCSI chain or circuit must be terminated (closed) at both ends. Some system boards

have both ends of the SCSI cable connected to, and terminated by, the system board. Termination can be accomplished in one of several ways:

❏ Use a cable with a built-in terminator. ❏ Use a cable with a terminating resistor plug in the last connector. ❏ Connect a SCSI device with its termination enabled into the last connector. ❏ Connect an external SCSI device with its termination enabled to the external SCSI

connector on the rear panel of the computer.

■ Turn on all external SCSI devices before turning on the power to the computer. This enables

the SCSI controller to recognize the external devices.

5.2 Using the Multi-Mode SCSI Cable

Some products ship standard with a multi-mode SCSI cable having a terminator 1 on one end. This cable supports both low voltage differential (LVD) and single ended (SE) devices. One end of the cable connects to the internal LVD/SE connector on the system board, with the remaining connectors used on the hard drives.

The multi-mode cable included with the computer may differ from the one pictured.

✎

For additional information about installing optional SCSI devices, refer to the documentation included with the device option kit.

5–2 Service Reference Guide

SCSI Devices

5.3 Using SCSI

The Ultra160 and faster SCSI host adapters include the SCSISelect utility to configure the host adapter and to run the SCSI disk utilities. To run the SCSISelect utility:

■ In POST Messages Enabled mode: Press Ctrl+A when the Press<Ctrl><A> for SCSISelect

Utility message appears during POST.

■ In POST Messages Disabled mode: When the HP/Compaq logo screen appears, press any

key to exit the logo screen. Immediately after ex iting the logo screen, press Ctrl+A to access the SCSISelect utility

A menu appears with the following options:

■ Configure/View Host Adapter Settings ❏ SCSI Bus Interface Definitions

◆ Host Adapter SCSI ID

◆ SCSI Parity Checking

◆ Host Adapter SCSI Termination

❏ Additional Options

◆ Boot Device Options

◆ SCSI Device Configuration

◆ Advanced Configuration Options

Select

with SCSI Devices

■ SCSI Disk Utilities ❏ Lists all SCSI devices and SCSI ID numbers

For additional information about configuring POST message display status, refer to the

✎

Computer Setup (F10) Utility Guide.

5.4 SMART

The Self Monitoring Analysis and Reporting Technology (SMART) IDE and SCSI hard drives for HP workstations have built-in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive. SMART drives track fault prediction and failure indication parameters such as re-allocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

Service Reference Guide 5–3

SCSI Devices

5.5 Jumpers

The specifications included below are the standard drive configurations.

5.5.1 Ultra3 SCSI Hard Drive

SCSI ID Bit 2 Bit 1 Bit 0

1jumper

2jumper

3 jumper jumper

4jumper

5jumper jumper

6 jumper jumper

SCSI ID Settings

Default Settings

Signal Description Jumper

S Start unit command

enabled

P Parity enabled jumper

W Write protect disabled

X Switch data transfer

enabled

1. Drive intended only for non-pluggable applications. Migration to a

✎

hot-pluggable drive tray is not supported.

2. All jumper and switch settings shown in the factory default setting, including those not labeled.

3. Termination is disabled/removed.

jumper

5–4 Service Reference Guide

5.5.2 CD-ROM or DVD-ROM Drive

SCSI Devices

5.5.3 Zip Drive

CSM SLA

Use CSEL Slave Master

CSM SLA

Jumper Settings

Configuration Pair 1 Pair 2 Pair 3

Device 0 (Master) jumper

Device 1 (Slave)

Cable Select (Default) jumper

After changing the jumper settings, reboot the computer to recognize the new address.

✎

Service Reference Guide 5–5

SCSI Devices

5–6 Service Reference Guide

6.1 SATA guidelines

The xw6000 system supports a mixed configuration of U AT A /IDE, SCSI, and SAT A hard dri v es.

✎

Review the following diagram and table to determine the correct drive configuration for your system.

When installing and operating SATA devices, you must follow these guidelines:

■ Connect the 4-2 pin LED cable (225537-001, included with SATA RAID controller kit) from

the RAID card header “JP1” (4 pin header) to the system board header labeled “SCSI LED” (2 pin header).

■ Use the 14 inch SATA data cable with a straight connectors (326965-004) for the hard drive

bays.

■ Use the longest data cable with the straight connectors (326965-002) if installing a hard drive

in an optical bay (with adaptor).

SATA Devices

To maintain Class B standards for radiated emissions, SATA cables on HP workstation xw6000 systems must be routed so they do not contact the access panel. Loosely tie-wrap the SATA cables to the audio cable as shown in the following illustrations.

cable routing shown with a standard graphics card (left photo) and with an AGP support bracket (right photo)

Service Reference Guide 6–1

SATA Devices

6.2 boot order

The following flow diagram shows the boot order of hard drives (C:) connected to the different controllers in the workstation system.

Using the F10 Computer Setup Utility , you can modify the boot order by arranging the Controller Order on the Storage tab. Although not shown, other bootable device options such as a diskette, CD-ROM, USB, network, and so on can be set up from the Storage tab as well.

The F10 Computer Setup Utility can be accessed by pressing F10 during boot.

✎

6–2 Service Reference Guide

6.3 hard drive configurations

The following table presents common physical hard drive configurations for the HP workstation xw6000.

First Hard Drive Bay Second Hard Drive Bay Third Hard Drive at

IDE/SCSI empty empty

IDE/SCSI IDE empty

IDE/SCSI SCSI empty

IDE/SCSI SCSI SCSI

IDE/SCSI SCSI (plug-in Controller)

IDE/SCSI SCSI (plug-in Controller)** SCSI (plug-in Controller)**

IDE/SCSI SATA (plug-in Controller)* SATA (plug-in Controller)*

SATA (plug-in Controller)* SATA (plug-in Controller)* empty

SATA Devices

Optical Bay

SATA (plug-in Controller)* SATA (plug-in Controller)* SATA (plug-in Controller)*

SCSI (plug-in Controller)** SCSI (plug-in Controller)**

SCSI (plug-in Controller)** SCSI (plug-in Controller)** SCSI (plug-in Controller)**

*Part of logical hard drive in a RAID array. ** This could be part of logical hard drives in a RAID array or stand alone physical drive.

The first hard drive bay is the recommended position for the drive containing the bootable OS.

✎

For systems with bootable RAID array, the bootable logical drive can exist on multiple physical hard drives. SATA plug-in Controller are only recommended for RAID purposes.

Service Reference Guide 6–3

SATA Devices

6–4 Service Reference Guide

Identifying the Chassis, Routine Care, and

Disassembly Preparation

This chapter provides general service information for the computer . Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the computer is plugged into an AC power source voltage is always applied to the

system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

7.1 C h as s i s Type

The hp workstation xw4000 and hp workstation xw6000 series use a Convertible Minitower chassis. The Convertible Minitower chassis features a hard drive bay cluster that may be rotated, allowing the chassis to be configured either as a minitower (vertical) or a desktop (horizontal).

The chassis of the hp workstation xw4000 and the hp workstation xw6000 are very similar when viewed from the front. When viewed from the rear the systems are distinguished by the number of fans (two on the xw4000, three on the xw6000) and minor differences in I/O layout.

Service Reference Guide 7–1

Identifying the Chassis, Routine Care, and Disassembly Preparation

7.2 Electrostatic Discharge Information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

7.2.1 Generating Static

The following table shows that:

■ Different activities generate different amounts of static electricity.

■ Static electricity increases as humidity decreases.

Relative Humidity

Event 55% 40% 10%

Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs* from plastic tube

Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box

*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

700 volts can degrade a product.

✎

7,500 V 3,000 V 400 V 400 V

2,000 V 3,500 V 7,000 V 5,000 V

15,000 V 5,000 V 800 V 700 V

4,000 V 5,000 V 20,000 V 11,000 V

35,000 V 12,000 V 6,000 V 2,000 V

11,500 V 14,500 V 26,500 V 21,000 V

7–2 Service Reference Guide

Identifying the Chassis, Routine Care, and Disassembly Preparation

7.2.2 Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

■ To avoid hand contact, transport products in static-safe containers such as tubes, bags, or

boxes.

■ Protect all electrostatic parts and assemblies with conductive or approved containers or

packaging.

■ Keep electrostatic sensitive parts in their containers until they arriv e at static-free stations.

■ Place items on a grounded surface before removing them from their container.

■ Always be properly grounded when touching a sensitive component or assembly.

■ Avoid contact with pins, leads, or circuitry.

■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging or

conductive foam.

7.2.3 Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:

■ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the

ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

■ Heel straps/Toe straps/Boot straps can be used at standing workstations and are

compatible with most types of shoes or boots. On conductive floors or dissipati ve floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Static Shielding Protection Levels

Method Voltage

Antistatic plastic Carbon-loaded plastic Metallized laminate

1,500 7,500 15,000

Service Reference Guide 7–3

Identifying the Chassis, Routine Care, and Disassembly Preparation

7.2. 4 G r oundi n g t h e Wo rk Are a

To prevent static damage at the work area, use the following precautions:

■ Cover the work surface with approved static-dissipative material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.

■ Use static-dissipative mats, foot straps, or air ionizers to give added protection.

■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB

laminate. Handle them only at static-free work areas.

■ Turn off power and input signals before inserting and removing connectors or test

equipment.

■ Use fixtures made of static-safe materials when fixtures must directly contact dissipative

surfaces.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids and

Styrofoam.

■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

7.2.5 Recommended Materials and Equipment

Materials and equipment that are recommended for use in preventing static electricity include:

■ Antistatic tape

■ Antistatic smocks, aprons, or sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Conductive foam

■ Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

■ Static-dissipative table or floor mats with hard tie to ground

■ Field service kits

■ Static awareness labels

■ Wrist straps and footwear straps providing one-megohm +/- 10% resistance

■ Material handling packages

■ Conductive plastic bags

■ Conductive plastic tubes

■ Conductive tote boxes

■ Opaque shielding bags

■ Transparent metallized shielding bags

■ Transparent shielding tubes

7–4 Service Reference Guide

Identifying the Chassis, Routine Care, and Disassembly Preparation

7.3 Rou t i ne Ca r e

7.3.1 General Cleaning Safety Precautions

1. Never use solvents or flammable solutions to clean the computer.

2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.

3. Always unplug the computer when cleaning with liquids or damp cloths.

4. Always unplug the computer before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. Wear safety glasses equipped with side shields when cleaning the keyboard.

7.3.2 Cleaning the Computer Case

Follow all safety precautions in Section 6.2.1 before cleaning the computer. To clean the computer case, follow the procedures described below:

■ To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

■ For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it

with a cloth or swab dampened with clear water.

■ For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will

evaporate quickly and not leave a residue.

■ After cleaning, always wipe the unit with a clean, lint-free cloth.

■ Occasionally clean the air vents on the computer. Lint and other foreign matter can block the

vents and limit the airflow.

7.3.3 Cleaning the Keyboard

Follow all safety precautions in Section 6.2.1 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Section

6.2.2. When cleaning debris from under the keys, review all rules in Section 6.2.1 before following

these procedures:

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under

the keys.

■ Visible debris underneath or between the keys may be removed by vacuuming or shaking.

■ Canned, pressurized air may be used to clean debris from under the keys. Caution should be

used as too much air pressure can dislodge lubricants applied under the wide keys.

Service Reference Guide 7–5

Identifying the Chassis, Routine Care, and Disassembly Preparation

■ If you remove a key, use a specially designed key puller to prevent damage to the keys. This

tool is available through many electronic supply outlets.

CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are

improperly removed or installed, the keyboard may not function properly.

■ Cleaning under a key may be done with a swab moistened with isopropyl alcohol and

squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

7.3.4 Cleaning the Monitor

■ Wipe the monitor screen with a clean cloth moistened with water or with a towelette

designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.

■ To clean the monitor body follow the procedures in Section 6.2.2.

7.3.5 Cleaning the Mouse

Before cleaning the mouse, ensure that the power to the computer is turned off.

■ Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull

out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

■ To clean the mouse body, follow the procedures in 6.2.2.

7.4 Service Considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer.

7.4.1 Power Supply Fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.

CAUTION: The cooling fan is off only when the computer is turned off or the power cable has been

disconnected. The cooling fan is always on when the computer is either in the “On,” “Standby,” or “Suspend” modes.

You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

7–6 Service Reference Guide

Identifying the Chassis, Routine Care, and Disassembly Preparation

7.4.2 Tools and Software Requirements

To service the computer, you need the following:

■ Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001)

■ Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)

■ Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

■ Diagnostics software

■ Compaq tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or

Compaq tamper-resistant bits (Smart Cover FailSafe Key, PN 166527-002)

7.4.3 Screws

The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

Metric screws have a black finish.

✎

U.S. screws have a silver finish.

As each subassembly is removed from the computer, it should be placed away from the work

✎

area to prevent damage.

7.4.4 Cables and Connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

CAUTION: When servicing this computer, ensure that cables are placed in their proper location during

the reassembly process. Improper cable placement can damage the computer.

Service Reference Guide 7–7

Identifying the Chassis, Routine Care, and Disassembly Preparation

7.4.5 H a r d D rives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.

■ If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protecti v e

packaging and label the package “Fragile: Handle With Care.”

■ Do not remove hard drives from the shipping package for storage. Keep hard drives in their

protective packaging until they are actually mounted in the CPU.

■ Avoid dropping drives from any height onto any surface.

■ If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard

drive while the computer is on or in standby mode.

■ Before handling a drive, ensure that you are discharged of static electricity . While handling a

drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Section 6.1, “Electrostatic Discharge Information.”

■ Do not use excessive force when inserting a drive.

■ Avoid exposing a hard dri v e to liquids, temperature extremes, or products that ha v e magnetic

fields such as monitors or speakers.

7.4.6 Lithium Coin Cell Battery

The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years.

See Chapter 9, “Removal and Replacement Procedures–Small Components,” for instructions on the replacement procedures.

WARNING: This computer contains a lithium battery. There is a risk of fire and chemical burn if the

battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC).

CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the

general household waste.

7–8 Service Reference Guide

Removal and Replacement Procedures

Security Components

This chapter describes the security components for the Convertible Minitower chassis. For an overview of the chassis refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.”

CAUTION: When the computer is plugged into an AC power source voltage is always applied to the

system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

This chapter provides general service information for the computer . Adherence to the procedures and precautions described in this chapter is essential for proper service.

After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

Not all features listed in this guide are available on all computers.

✎

8.1 Preparation for Disassembly

See Chapter 6, “Identifying the Chassis, Routine Care, and Disassembly Preparation,” for initial procedures.

1. Remove/disengage any security devices that prohibit opening the computer.

2. Close any open software applications.

3. Exit the operating system.

4. Remove any diskette, compact disc, or MultiBay device from the computer.

5. Turn off the computer and any peripheral devices that are connected to it.

CAUTION: Turn off the computer before disconnecting any cables.

CAUTION: The cooling fan is off only when the computer is turned off or the power cable has been

disconnected. The cooling fan is always on when the computer is in the “On,” “Standby,” or “Suspend” modes. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

6. Disconnect the power cord from the electrical outlet and then from the computer.

7. Disconnect all peripheral device cables from the computer.

Service Reference Guide 8–1

Removal and Replacement Procedures Security Components

8.2 Security Devices

8.2.1 Smart Cover Lock

The hp workstation xw4000 supports an optional Smart Cover Lock. This software-controllable lock prevents unauthorized access to the internal components when the Smart Cover Lock and setup password are enabled.

If you enabled the Smart Cover Lock, use Computer Setup to unlock it. If you cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key (Compaq spare PN 166527-001 or 166527-002) to open the computer cover. You will also need the key in any of the following circumstances:

■ Power outage

■ Startup failure

■ PC component (e.g., processor or power supply) failure

■ Lost password

CAUTION: The cooling fan is off only when the computer is turned off or the power cable has

been disconnected. or “Suspend” modes. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

The cooling fan is always on when the computer is in the “On,” “Standby,”

1. Prepare the computer for disassembly.

2. Using the Smart Cover FailSafe Key, remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis. Use the special Compaq tamper-resistant T-15 wrench (PN 166527-001) or screwdriver bit (PN 166527-002) for this operation.

smart cover lock mounting (hp workstation xw4000 shown)

3. Remove the Smart Cover Lock.

To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws.

8–2 Service Reference Guide

8.2.2 Smart Cover Sensor

The Smart Cover Sensor is a software-controllable feature standard on hp workstation xw4000 and hp workstation xw6000 systems. This sensor can be activa ted with the Setup utility to detect access panel removal and can be used as a security or maintenance aid. The sensor switch is located on a mounting bracket toward the front of the chassis next to the drive bay area.

To remove the sensor switch use the following procedure:

1. Prepare the computer for disassembly.

2. Remove the access panel.

3. Disconnect the sensor switch cable 1 from the system board.

4. Push the sensor switch toward the front of the chassis 2 and then remove it downward from the mounting bracket 3.

Removal and Replacement Procedures Security Components

Installation is the reverse of removal.

Service Reference Guide 8–3

Removal and Replacement Procedures Security Components

8.2.3 Security Lock Bracket

The computer includes a provision for securing the access panel and/or computer with an optional lock. With the access panel in place a padlock may be hooked through a holed flange (as shown in the figure below) to deter unauthorized access to the inside of the computer.

A cable lock may be attached (using the same method as with a padlock) to secure the unit to a desk and/or other equipment.

8–4 Service Reference Guide

Removal and Replacement Procedures

This chapter describes the procedures for removal and replacement of hard drives. For an overview of the Convertible Minitower chassis, refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.”

WARNING: Power is applied to the system board and power supply even when the power switch is

turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning disassembly procedures.

9.1 Introduction

When installing additional drives, follow these guidelines:

■ For optimal performance, connect hard drives to the primary controller. Connect expansion

devices, such as CD-ROM, IDE tape, and diskette drives to the secondary controller.

Drives

Refer to Chapter 4 for more detailed information on Ultra ATA drives and to Chapter 5 for SCSI

✎

drives.

■ You must install guide screws to ensure that the drive lines up correctly in the drive cage.

Extra guide screws are provided that are installed in the front of the computer chassis behind the front bezel. Some options require metric hardware. Factory-supplied metric screws are black.

■ Drive installation requires no jumper setting changes on the existing or optional drives. All

factory-installed drives have the jumpers preset for cable-select installation.

■ The system automatically recognizes hard drives any Plug and Play hard drive and will

automatically reconfigure the computer. If you installed a hard drive that is not a Plug and Play device, you must run Computer Setup to reconfigure the computer.

If installing a second device on the primary controller, you must use an 80-conductor Ultra ATA

✎

cable for optimal performance. This cable is available as an HP option.

CAUTION: When servicing the computer, ensure that cables are placed in their proper locations during

the reassembly process. Improper cable placement can damage the computer.

Service Reference Guide 9–1

Removal and Replacement Procedures Drives

9.2 Removing a Drive

Use the following procedure for removing a hard drive:

1. Prepare the computer for disassembly.

The computer should be placed in the horizontal (desktop) position for best stability.

✎

2. Remove the access panel.

3. Remove the front bezel.

4. Disconnect the power, data, and audio (if applicable) cables from the back of the drive.

5. Press the drivelock mechanism to unlock the drives. Drivelock 1 (yellow) secures the external drives in the desktop configuration; drivelock 2 (green) secures all drives in the minitower configuration and the internal drives in the desktop configuration.

9–2 Service Reference Guide

Removal and Replacement Procedures Drives

6. While holding the drivelock in the unlocked position, remove the drive from the drive bay.

7. Remove the four guide screws from the drive.

8. Install two guide screws on each side of the replacement drive.

Metric screws (M3) have a black finish; U.S. screws have a silver finish.

✎

Replace the drive by reversing the above procedure.

CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws. Longer screws can damage the

internal components of the drive.

9.3 Installing a New Drive

Use the following procedure for installing a hard drive:

1. Install two guide screws on each side of the replacement drive 1.

2. Ensure that the guide screws line up with the guide slots 2, then slide the drive into the driv e bay until it snaps into place.

3. Connect the power and signal cables to the back of the drive.

4. Remove the bezel blank from the subpanel, if necessary.

5. Reinstall the subpanel and the front bezel.

Refer to the previous drawing for these steps.

✎

Service Reference Guide 9–3

Removal and Replacement Procedures Drives

9.4 Removing a 3.5-Inch Drive From a 5.25-Inch Drive Adapter

A 3.5-inch drive must be installed into a 5.25-inch drive adapter in order to install the smaller drive into a standard 5.25-inch drive bay.

1. Remove the bracket brace 1 from the top of the drive adapter by squeezing inward on both sides, then rotating the brace up and out.

2. Remove the drive bezel 2.

Buttonless drives use a different front bezel but the removal procedure is the same.

✎

3. Remove the three screws 3 that secure the drive to the left and right sides of the drive adapter.

4. Slide the drive 4 to the rear of the drive adapter until the diskette drive eject button is free of the button protector, then lift the drive out of the drive adapter.

5. Remove the guide screws from the drive 5.

To replace the drive, reverse the previous procedures. The primary 3.5-inch diskette drive should only be installed into bay 3 (the bottom bay in the

✎

minitower). When replacing the drive, use the existing screws. Metric screws (M3) have a black finish while

U.S. screws (#6) have a silver finish.

CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws. Longer screws can damage the

internal components of the drive.

9–4 Service Reference Guide

Removal and Replacement Procedures

This chapter describes the procedures for removal and replacement of chassis subassemblies. For an overview of the chassis refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.”

CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the

system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

10.1 Access Panel Removal

CAUTION: The cooling fan is off only when the computer is turned off or the power cable has

been disconnected. “Suspend” modes.Access Panel Models with Thumbscrews

The cooling fan is always on when the computer is in the “On,” “Standby,” or

Chassis

1. Prepare the computer for disassembly.

2. Loosen the thumbscrews that secure the access panel to the back of the computer chassis.

Not all thumbscrews used are captive. Thumbscrew design may vary by model.

✎

3. Slide the access panel backward approximately 1-inch (2.5-cm); then lift it up and off the unit.

removing CMT access panel

Service Reference Guide 10–1

Removal and Replacement Procedures Chassis

10.2 Front Bezel and Related Components

10.2.1 Front Bezel Removal - Tabs

The front bezel assembly consists of a bezel base and a bezel front and is removed as a single assembly. The front bezel assembly is connected to the chassis using tabs.

1. Prepare the computer for disassembly.

2. Remove the computer cover.

3. Press the two release tabs 1 to disconnect the bezel from the left side of the chassis.. .

4. Swing the front bezel towards the right of the chassis and unhook it from the unit.

When replacing the front bezel, ensure that the bottom hinge points are properly

✎

placed in the chassis before rotating the front bezel back into its original position.

To replace the front bezel, reverse the removal procedure.

10–2 Service Reference Guide

10.2.2 Subpanel and Bezel Blanks

The subpanel and bezel blanks must be removed from the front bezel if you are installing a mass storage device for the first time, or if you are converting the unit from a desktop to a minitower configuration or from a minitower to a desktop. See Section 9.7 in this book for more information on changing unit configuration.

1. Prepare the computer for disassembly.

2. Lay the computer down on its large base for greater stability.

3. Remove the access panel.

4. Remove the front bezel.

5. Pull on the subpanel to remove it from the inside of the front bezel.

CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling at an angle

could damage the pins that align the subpanel within the front bezel.

6. Gently push on the bezel blanks to remove them from the subpanel.

Removal and Replacement Procedures Chassis

CAUTION: When replacing the subpanel, ensure that the aligning pins and any remaining bezel

blanks are in the proper orientation to prevent damage to the alignment pins.

The subpanel has markings on it to facilitate installation.

✎

To reassemble the front bezel assembly, reverse the disassembly procedure.

Service Reference Guide 10–3

Removal and Replacement Procedures Chassis

Front Bezel USB/Audio/1394 Card

1. Prepare the computer for disassembly.

2. Lay the computer down on its large base for greater stability.

3. Remove the access panel.

4. Remove the front bezel assembly.

5. Disconnect the audio and USB cables (that are attached to the USB/Audio/1394 card) from the system board.

6. Disconnect the 1394 cable from the 1394 card (if present).

7. Remove the two screws that secure the card to the chassis 1.

8. Remove the card from the chassis by first sliding it away from the chassis panel until the audio jacks are clear from the chassis cutouts and then lifting the card out.

To replace the card, reverse the removal procedures. If necessary, replace the front bezel insert with the appropriate insert to allow access to the new ports.

10–4 Service Reference Guide

10.3 Power Switch

To remove the power switch use the following procedure:

1. Prepare the computer for disassembly.

2. Remove the access panel.

3. Remove the front bezel.

4. Move/remove any components necessary to gain access to the power switch.

5. Disconnect the Power/LED cable from the system board 1.

6. Push the release tab 2 toward the drive bays, then remove the power switch assembly from the chassis.

Removal and Replacement Procedures Chassis

Power switch removal

To install the new power switch, reverse the above procedure. Ensure that the orienting pins are properly aligned with the locating holes before seating the switch assembly. The switch is fully seated when it snaps into place.

To install a Power/LED cable, reverse the above procedure. The Power/LED connector is keyed to ensure proper installation.

When replacing the power switch, make sure that the power switch LED cable assembly is

✎

routed under the hard drive.

Service Reference Guide 10–5

Removal and Replacement Procedures Chassis

10.4 Board Guide

On the hp workstation xw4000, it is necessary to remove the board guide before removing the speaker. On the hp workstation xw6000, it is necessary to remove the board guide in order to install or replace the chassis fan. To remove the board guide use the following procedure:

1. Prepare the computer for disassembly.

2. Remove the access panel.

3. Move/remove any components necessary to gain access to the board guide.

4. Remove any full-length expansion boards.

5. On the hp workstation xw6000, disconnect the front chassis fan cable from the system board.

6. Push down on the two tabs on the side of the board guide.

7. While holding the tabs down, remove the guide from the chassis.

hp workstation xw4000 CMT shown

To install the board guide, reverse the removal procedure.

10–6 Service Reference Guide

10.5 Speaker

In hp workstation xw4000 models the speaker is mounted on the front of the chassis behind the board guide. In hp workstation xw6000 models the speaker is mounted on the drive bay next to the board guide. The speaker is held in place by screws that are removed from the inside of the chassis. To remove the speaker use the following procedure:

1. Prepare the computer for disassembly.

2. Remove the access panel.

3. On hp workstation xw4000 models remove the board guide as described in section 9.4.

4. Disconnect the speaker wire 1 from the system board.

5. Remove the screws that secure the speaker to the chassis.

6. Remove the speaker .

Removal and Replacement Procedures Chassis

hp workstation xw4000 speaker mounting

hp workstation xw6000 speaker mounting

To install the speaker, reverse the removal procedure.

Service Reference Guide 10–7

Removal and Replacement Procedures Chassis

10.6 Feet

Four (4) rubber feet are mounted to the chassis, as shown below. No parts have to be removed to access the feet. The replacement feet have an adhesive surface and are shipped with a protective backing in place. Remove the backing from the feet before installation.

If necessary, remove the old feet and remov e any adhesive residue from the chassis before attaching the replacements.

10–8 Service Reference Guide

Removal and Replacement Procedures Chassis

10.7 Converting a Desktop to a Minitower

1. Prepare the computer for disassembly.

2. Lay the computer down on its large base for greater stability.

3. Remove the access panel.

4. Remove the front bezel.

5. Remove the drives from the 5.25-inch drive bays by pressing drivelock 1 for desktop configuration, drivelock 2 for minitower configuration.

6. Rotate the drives 90 degrees, then reinstall them into the drive bays.

The diskette drive should alw ays be placed in bay number 3, the bay nearest the internal 3.5-inch

✎

drives, for proper placement within the chassis.

Minitower configuration Desktop configuration

CAUTION: The use of unnecessary force may result in damage to the drives.

7. Reconnect the power, signal, and audio cables to the drives.

Service Reference Guide 10–9

Removal and Replacement Procedures Chassis

8. Remove the subpanel and rotate it 90 degrees in a clockwise direction.

CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel

away at an angle could damage the pins that align it within the front bezel.

1 = Desktop configuration; 2 = Minitower configuration

9. Replace the subpanel, front bezel, and the computer access panel.

10. Rotate the nameplate 180 degrees so that it can be easily read when looking at it from the front of the computer.

11. Reassemble the computer.

10–10 Service Reference Guide

Removal and Replacement Procedures

Expansion Cards and Memory

For an overview of the different chassis discussed in this chapter, refer to Chapter 6 “Identifying the Chassis, Routine Care, and Disassembly Preparation.”

CAUTION: .Voltage is always applied to the system board when the system is plugged into an AC

power source. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.

11.1 M e m o r y E x pa n si o n

11.1.1 hp workstation xw4000 DDR Memory

The hp workstation xw4000 DDR system features an Intel 845E-based system board that includes two memory sockets that accept industry-standard double-data rate (DDR) SDRAM DIMMs. The two memory module slots are populated with at least one preinstalled memory module. To achieve the maximum memory support, you may be required to replace the preinstalled DIMM with a higher capacity DIMM.

For proper system operation, the DIMMs must be industry-standard 184-pin, unbuffered PC2100- compliant DDR DIMMs. The DIMMs must support CAS Latency 2 or 2.5 (CL = 2 or CL = 2.5). They must also contain the mandatory Joint Electronic Device Engineering Council (JEDEC) Serial Presence Detect (SPD) information. DIMMs constructed with x4 SDRAM (16 ICs per side) are not supported; the system will not start using unsupported DIMMs.

The Intel 845E chipset supports both PC1600 and PC2100 DDR DIMMs. These systems are shipped with PC2100 DDR DIMMs, which provide optimal (266-MHz) performance. If both PC1600 and PC2100 DDR DIMMs are installed in a computer, the system memory will run at the lower (200-MHz) speed.

The Intel 845E chipset-based systems ship with non-ECC memory, but will support ECC

✎

memory . To utilize ECC functionality all installed DIMMs must be ECC types. Mixing ECC and non-ECC DIMMs is not supported.

CAUTION: Memory module sockets have gold metal contacts. When upgrading the memory, it is

important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

Service Reference Guide 11–1

Removal and Replacement Procedures Expansion Cards and Memory

11.1.2 hp workstation xw6000 Memory

The hp workstation xw6000 system features an Intel E7505 chipset-based system board that provides dual-channel DDR SDRAM memory support. The four memory module slots accept industry-standard 184-pin DDR SDRAM DIMMs and are configured with at least two preinstalled DDR DIMMs (one per channel). To achieve the maximum memory support, you may be required to replace the preinstalled DDR DIMMs with higher-capacity DDR DIMMs. The DDR DIMMs must support CAS Latency 2 or 2.5 (CL = 2 or CL = 2.5) and must also contain the mandatory Joint Electronic Device Engineering Council (JEDEC) Serial Presence Detect (SPD) information. DIMMs constructed with x4 SDRAM are not supported; the system will not start using unsupported DIMMs.

The Intel E7505 chipset supports both PC1600 and PC2100 DDR DIMMs. These systems are shipped with PC2100 DDR DIMMs, which provide optimal (266-MHz) performance. If a mix of PC1600 and PC2100 DDR DIMMs are installed in the computer, the system memory will run at the lower (200-MHz) speed.

When adding, upgrading, or replacing PC2100 DDR SDRAM memory modules in the hp workstation xw6000, care must be taken to avoid incorrect pairing of modules in the same channel. This system does not support mixed DIMM pairing on the same channel.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system

components to cool before touching.

WARNING: To reduce the risk of personal injury when replacing or removing DIMMs, allow the

module being removed from the DIMM socket sufficient time to cool. DIMM temperatures can reach 212° F (100° C).

CAUTION: When handling a memory module, do not touch any of the contacts. Doing so may damage

the module.

CAUTION: Static electricity can damage the electronic components of the workstation or option boards.

Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.

CAUTION: Memory module sockets have gold metal contacts. When upgrading the memory, it is

important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

The Intel E7505 chipset-based systems support ECC memory. To utilize ECC functionality all

✎

installed DIMMs must be ECC types. Mixing ECC and non-ECC DIMMs is not supported.

The xw6000 only suports registered (buffered) DDR DIMMs.

✎

The hp workstation xw6000 can be configured with up to eight gigabytes of memory using 2-GB

✎

DIMMs (when available). Windows XP Server, Windows XP Advanced Server, and Red Hat Linux operating systems support eight gigabytes of memory. The Windows XP Professional and Windows 2000 operating systems support up to four gigabytes of memory.

11–2 Service Reference Guide

Removal and Replacement Procedures Expansion Cards and Memory

■ DIMMs should be installed in pairs.

■ Do not mix DIMMs of different memory speeds. Performance will reflect the speed of the

slowest DIMM.

■ Each DIMM within a pair should be identical in size. For example, a 256MB DIMM must be

paired with a similar 256MB DIMM.

■ Each DIMM within a pair should be identical in technology. For example, you cannot mix a

256 MB 9-device DIMM with a 128MB 18-device DIMM on the same channel.

To identify which DIMM technology you are using, compare the memory size and number of

✎

DRAM components on the module. A 128 MB DIMM has 18 DRAM components that fully populate both sides of the module. A 256MB DIMM has 9 DRAM components; four on one side, five on the other.

■ The first pair of DIMMS should be installed in slots 1 and 2. The DIMM slots are numbered

sequentially. Slot 1 is closest to the CPUs.

■ The second pair of DIMMS, if any, should be installed in slots 3 and 4.

■ DIMMs must be installed correctly. Be sure to match the keyed slot on the DIMM with the

tab on the DIMM socket.

■ For optimal system performance, DIMMs should be installed in identical pairs in the

following three configurations: slot 1 and 2, slot 3 and 4, or all DIMM slots populated in paired format.

■ If you are using a single DIMM configuration, the DIMM should be installed in slot 1 or slot

Although a single-DIMM configuration is possible, it does not provide the optimal system

✎

performance that a dual-DIMM (dual-channel) of matching sizes, configuration provides.

■ If you are installing two DIMMs of different sizes, they can only be installed in slot 1 and

slot 3 with each DIMM occupying either slot.

Although a mixed size dual-DIMM configuration is possible, it does not provide the optimal

✎

system performance that a dual-DIMM (dual-channel) of matching sizes, configuration provides.

■ No other memory configurations are supported. Attempts to install memory in other

configurations will result in unpredictable system performance.

The following table provides acceptable pairing configurations but do not cover all module

✎

capacities. However, the same pairing configuration applies regardless of the module type and capacity.

Service Reference Guide 11–3

Removal and Replacement Procedures Expansion Cards and Memory

Available Memory Configurations for the xw6000

Channel A Channel B

Module

Total

29-device Empty 9-device Empty

2Empty18-device Empty 18-device

218-device Empty 18-device Empty

2Empty

418-device9-device 18-device 9-device

49-device

NOTE: Modules must be paired as indicated in this table where slots indicated by like shading must contain like modules.

Slot

XMM1

Slot

XMM3

9-device Empty 9-device

18-device 9-device 18-device

Slot

XMM2

Slot

XMM4

11–4 Service Reference Guide

HP xw4000, xw6000 Reference Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1.1 Installing the Operating System and Software

1.1.1 Installing Microsoft Windows 2000 Professional

Installing or Upgrading Device Drivers

Creating an Emergency Repair Diskette - Windows 2000

Using the Emergency Repair Diskette - Windows 2000

1.1.2 Installing Microsoft Windows XP Professional

Installing or Upgrading Device Drivers

Creating a Restore Diskette

1.1.3 Installing Red Hat Linux

upgrading device drivers

1.1.4 hp Software

1.2 Restoring the operating system

1.2.1 Microsoft Windows 2000 Professional and Windows XP Professional

1.2.2 Red Hat Linux

1.3 Converting to NTFS

1.3.1 Windows 2000 Professional

1.3.2 Windows XP Professional

1.4 Hyper-Threading Technology

Power-On Self-Test (POST)

2.1 Computer Setup Utilities

2.1.1 Using Computer Setup Utilities

2.1.2 Computer Setup Menu

2.2 Computer Diagnostics

2.2.1 Create a Diagnostics Diskette

DOS-Based

Windows-Based

2.2.2 Computer Checkup (TEST)

Running TEST

2.2.3 View System Information (INSPECT)

Running INSPECT

2.2.4 Diagnostics for Windows

Using Diagnostics for Windows

Running Diagnostic Tests

2.3 Protecting the Software

2.3.1 Ordering Backup Software

2.3.2 Restore CD

3.1 Initial Configuration and Deployment

3.2 Remote System Installation

3.3 Software Updating and Management

3.3.1 Altiris eXpress

3.3.2 PC Transplant Pro and PC Transplant for Compaq

3.3.3 HP Insight Manager LC

3.3.4 System Software Manager

3.3.5 Remote Management Setup Utilities

3.3.6 Remote ROM Flash

Using Remote ROM Flash

FailSafe Boot Block ROM

3.3.7 Remote Security Management

3.3.8 Remote Wakeup and Remote Shutdown

3.3.9 NIC Alert

3.3.10 Replicating Your Setup

3.3.11 Dual-State Power Button

3.3.12 Power Management

3.3.13 World Wide Web Site

3.3.14 Desktop Management Interface (DMI)

3.3.15 Wired for Management

3.4 Asset Tracking and Security

3.4.1 Password Security

Establishing a Setup Password Using Computer Setup

Establishing a Power-On Password Using Computer Setup

Entering a Power-On Password

Entering a Setup Password

Changing a Power-On or Setup Password

3.4.2 Deleting a Power-On or Setup Password

National Keyboard Delimiter Characters

Clearing Passwords

3.4.3 Network Server Mode

3.4.4 DriveLock

Using DriveLock

DriveLock Applications

3.4.5 Smart Cover Sensor

Setting the Smart Cover Sensor Protection Level

3.4.6 Smart Cover Lock

Locking the Smart Cover Lock

Unlocking the Smart Cover Lock