HP xw4000, xw6000 Reference Guide

service reference guide

hp workstation xw4000 hp workstation xw6000

Document Part Number: 304898-002

October 2003

This guide provides removal and replacement procedures for subassemblies and key components of the computers covered. This guide also covers basic operating system installation information.

countries. Intel, Pentium, Intel Inside, and Celeron are trademarks of Intel Corporation in the U.S. and other countries. Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated. All other product names mentioned herein may be trademarks of their respective companies. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for

incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to

equipment or loss of information.

service reference guide hp workstation xw4000 hp workstation xw6000 second edition (October 2003)

Document Part Number: 304898-002

1 Installing or Restoring the Operating System

1.1 Installing the Operating System and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1.1 Installing Microsoft Windows 2000 Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.1.2 Installing Microsoft Windows XP Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.1.3 Installing Red Hat Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.1.4 hp Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.2 Restoring the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.2.1 Microsoft Windows 2000 Professional and Windows XP Professional . . . . . . . . . . . . . . 1–4

1.2.2 Red Hat Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3.1 Windows 2000 Professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3.2 Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.4 Hyper-Threading Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

2 Setup Utilities and Diagnostic Features

2.1 Computer Setup Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.1.1 Using Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

2.1.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

2.2 Computer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.2.1 Create a Diagnostics Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.2.2 Computer Checkup (TEST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

2.2.3 View System Information (INSPECT). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12

2.2.4 Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

2.3.1 Ordering Backup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

2.3.2 Restore CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15

3 Desktop Management

3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.1 Altiris eXpress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.2 PC Transplant Pro and PC Transplant for Compaq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.3 HP Insight Manager LC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.4 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.5 Remote Management Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.6 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.3.7 Remote Security Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.8 Remote Wakeup and Remote Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.9 NIC Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

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Contents

3.3.10Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.3.11Dual-State Power Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

3.3.12Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.13World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.14Desktop Management Interface (DMI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.15Wired for Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.4.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.4.2 Deleting a Power-On or Setup Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–13

3.4.3 Network Server Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.4.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.4.5 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.4.6 Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

3.4.7 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.4.8 Cable Lock Provision. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.4.9 Fingerprint Identification Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.5 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.5.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

3.5.2 Ultra ATA Integrity Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

3.5.3 ECC Fault Prediction and Prefailure Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

3.5.4 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

3.5.5 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

4 Ultra ATA Drive Guidelines and Features

4.1 Ultra ATA Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Ultra ATA Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2.1 Cable Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.3 Drive Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3.1 Device Classes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3.2 Attach Sequence Rules by Class Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3.3 Attach Sequence Worksheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.4 Additional Drive Application Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.4 SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.5 Drive Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

5SCSI Devices

5.1 SCSI Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Using the Multi-Mode SCSI Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.3 Using SCSISelect with SCSI Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.4 SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.5 Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.5.1 Ultra3 SCSI Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.5.2 CD-ROM or DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.5.3 Zip Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

iv Service Reference Guide

6SATA Devices

6.1 SATA guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.2 boot order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2

6.3 hard drive configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–3

7 Identifying the Chassis, Routine Care, and Disassembly Preparation

7.1 Chassis Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1

7.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

7.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

7.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

7.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

7.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

7.3 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.3.1 General Cleaning Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.3.2 Cleaning the Computer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.3.3 Cleaning the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

7.3.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.3.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.4 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.4.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

7.4.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.4.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.4.4 Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

7.4.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

7.4.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8

Contents

8 Removal and Replacement Procedures Security Components

8.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–1

8.2 Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

8.2.1 Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–2

8.2.2 Smart Cover Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–3

8.2.3 Security Lock Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–4

9 Removal and Replacement Procedures Drives

9.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–1

9.2 Removing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–2

9.3 Installing a New Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9–3

9.4 Removing a 3.5-Inch Drive From a 5.25-Inch Drive Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . 9–4

Service Reference Guide v

Contents

10Removal and Replacement Procedures Chassis

10.1Access Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–1

10.2Front Bezel and Related Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

10.2.1Front Bezel Removal - Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–2

10.2.2Subpanel and Bezel Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–3

10.3Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–5

10.4Board Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–6

10.5Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–7

10.6Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–8

10.7Converting a Desktop to a Minitower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10–9

11Removal and Replacement Procedures Expansion Cards and Memory

11.1Memory Expansion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

11.1.1hp workstation xw4000 DDR Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–1

11.1.2hp workstation xw6000 Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–2

11.1.3DIMM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–5

11.2Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–6

11.3Graphics Sockets with Retention Mechanisms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7

11.3.1AGP Card with a Type 1 Retention Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–7

11.3.2AGP Card with a Type 2 Retention Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11–8

11.3.3AGP Card with Type 1 or Type 2 Retention Mechanism . . . . . . . . . . . . . . . . . . . . . . . . 11–9

12Removal and Replacement Procedures System Board with Major

Components

12.1Identifying the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–1

12.1.1Configuration 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–1

12.1.2Configuration 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2

12.2Heatsink/Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2

12.2.1Preparing the System for Processor Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–2

12.2.2Removing the Heatsink/Processor Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–4

12.2.3Installing the Heatsink/Processor Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–6

12.2.4Multiprocessor Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–7

12.3System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–8

12.4Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–10

12.4.1Type 1 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–11

12.4.2Type 2 Battery Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12–11

13Removal and Replacement Procedures Main Power and Cooling

13.1Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–1

13.2Air Baffle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–2

13.3Chassis Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–3

13.3.1Rear Chassis-Mounted Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–3

13.3.2Front Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13–4

vi Service Reference Guide

A Connector Pin Assignments

Enhanced Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Mouse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Ethernet BNC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Ethernet RJ-45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Ethernet AUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Parallel Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Serial Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3

Headphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

Line-In Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

Line-Out Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

SCSI Low Voltage Differential/Single Ended (LVD/SE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4

SATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5

Ultra SCSI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5

External Infrared Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

ATA/ATAPI (IDE) Standard Drive Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7

MultiBay CD-ROM Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8

Accelerated Graphics Port (AGP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9

Slimline IDE CD-ROM Connector for SFF chassis using 810 and 810e Chipsets. . . . . . . . . . . . A–10

14-Pin Power (BX Chipset-Based Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–10

14-Pin Power (810, 810E, 820, and 845 Chipset-Based Boards) . . . . . . . . . . . . . . . . . . . . . . . . . A–11

20-Pin Power (Deskpro EP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11

20-Pin Power (Deskpro EN) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12

24-Pin Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12

4-Pin/6-Pin Power (for CPU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12

Contents

B Power Cord Set Requirements

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–2

C POST Error Messages

D Diagnostic Indicator Lights

E Diagnostic Error Codes

Special Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–10

Service Reference Guide vii

Contents

F Troubleshooting Without Diagnostics

E-Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1

Preliminary Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–1

Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–7

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–10

Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–13

Resolving Audio Hardware Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–15

Troubleshooting Using HP Intelligent

Manageability Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F–15

G System Board and Riser Board Reference Designators

H Model Number Naming for hp Products

hp workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H–1

Index

viii Service Reference Guide

Installing or Restoring the Operating System

Depending on the workstation model, Microsoft Windo ws 2000 Professional (with latest Service Pack), Microsoft XP Professional, or Red Hat® Linux® is preinstalled. The operating system is configured automatically the first time the computer is turned on.

CAUTION: Do not add optional hardware devices to your computer until the operating system is

successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the installation process might damage the software that runs the computer.

1.1 Installing the Operating System and Software

The following sections discuss the operating system and HP software installation procedures.

1.1.1 Installing Microsoft Windows 2000 Professional

The first time you turn on the computer, you will be prompted to select a language for the operating system. After selecting the language, read and follow the instructions on the screen to complete the installation of the operating system. This takes approximately 10 minutes, depending on the system hardware configuration. During this process, do not turn off your computer unless you are directed to do so.

Installing or Upgrading Device Drivers

To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices.

To locate the most current device drivers go to The I386 directory and its subdirectories provide the HP-specific integration of the operating

system for the computer model and include device drivers supported by Windows 2000. When prompted for the I386 directory on the operating system CD, replace the path specification

with C:\I386 or use the browse button of the dialog box to browse the computer for the I386 folder.

The service pack for Windows 2000 Professional has been integrated into the program.

www.hp.com.

✎

Service Reference Guide 1–1

Installing or Restoring the Operating System

Creating an Emergency Repair Diskette - Windows 2000

1. Click Start > Programs > Accessories > Backup.

2. Select the menu option Tools, then select Create an Emergency Disk.

3. Follow the instructions that appear on the screen.

Using the Emergency Repair Diskette - Windows 2000

1. Insert the diskette into the diskette drive and restart the computer (you may boot the computer to the Windows 2000 CD on some computers).

2. Press Enter to start the repair process, then choose to repair the system.

3. Select the Emergency Repair Process.

4. Follow the instructions that appear on the screen.

1.1.2 Installing Microsoft Windows XP Professional

Installing or Upgrading Device Drivers

Some existing peripheral devices may not have been shipped with drivers developed for Windows XP. To locate the most current device drivers go to www.hp.com.

Creating a Restore Diskette

To create a restore diskette for Windows XP, go to Start > Programs > Accessories > System Tools > System Restore, and follow the instructions on screen.

1–2 Service Reference Guide

1.1.3 Installing Red Hat Linux

The first time the workstation is booted, the Linux Setup Tool utility displays. This program allows you to enter your password, network, graphics, time, and keyboard settings for your workstation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION

UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process may damage the software that runs the workstation or prevent its proper installation.

When you enable the YPBind feature in the Network tab of the Linux Setup Tool, you may get a

✎

blank screen for about 15-30 seconds after you have selected and saved all of your settings and have exited the utility. This is normal. The boot process continues its execution after the screen returns.

In the Time/Time Zone tab of the Linux Setup Tool utility, the Time Zone Region must be

✎

selected first and then the City, before clicking the Save/Exit button.

upgrading device drivers

Installing or Restoring the Operating System

Should you ever have to upgrade a Linux device driver, visit the HP Web site at:

http://www.hp.com/go/workstationsupport.

You can also visit Red Hat at www.redhat.com to check availability of additional device drivers.

1.1.4 hp Software

The Microsoft Windows 2000 Professional or Windows XP Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on. The following HP software will also be installed at that time on selected models:

■

Setup Utilities and diagnostic features

■ Support Software including device drivers

■ HP Configuration Record

■ Online Safety & Comfort Guide

■ HP Intelligent Manageability

■ HP Insight Manager

■ Diagnostics for Windows

■ DMI Support

■ Power Management with energy saver features

■ Security Management tools

■ Software Support Management tools

Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of two ways:

■ Support CD kit

■ HP web site at www.hp.com

Service Reference Guide 1–3

Installing or Restoring the Operating System

1.2 Restoring the operating system

The following sections discuss the procedures for restoring the operating system and applications software.

1.2.1 Microsoft Windows 2000 Professional and Windows XP Professional

Restore the original operating system and factory-installed software by using the Restore Plus! CD and the OS CD that came with the workstation. Carefully read and follow the instructions provided with the Restore Plus! CD.

1.2.2 Red Hat Linux

Should a recovery of the OS or software be required, insert the hp workstations Red Hat Linux with hp additions (Binary Disk 1/3) CD and follow the prompts on the screen to successfully

complete the recovery process.

1.3 Converting to NTFS

Hard drives are formatted according to a file system format that sets a maximum partition size. With the increase in drive size and changes in operating systems the FAT32 file system format has become outdated. The NTFS file system format is preferred for the latest drive sizes and operating systems.

1.3.1 Windows 2000 Professional

The hard drive may be automatically converted to NTFS when Windows 2000 is configured. On some systems the following procedure may be required.

To convert an existing partition from a FAT 32 partition to an NTFS partition, double-click the NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the screen.

CAUTION: Converting from a FAT32 partition to NTFS may result in loss of data. Back up all data files

before changing the file system format.

1.3.2 Windows XP Professional

During the initial unbundling of the operating system, the system will start out with a FAT32 partition but will automatically convert to NTFS. The Windows XP operating system is not designed to run in a FAT32 partition on these systems.

1–4 Service Reference Guide

1.4 Hyper-Threading Technology

Hyper-Threading T echnology is a high performance technology, developed by Intel®, that allows a single processor to execute multiple threads of instructions simultaneously. Hyper-Threading Technology enables the processor to utilize its execution resources more efficiently, delivering performance increases and improving user productivity. Not all systems benefit from the Hyper-Threading Technology.

To see if Hyper-Threading Technology can benefit you, test your system by turning the feature on using the Computer Setup (F10) system utility. To do this, run F10 Setup during boot up and select Advanced > Device Options > Hyper-Threading, and enable the Hyper-Threading Technology.

Note the following:

■ If your workstation does not support Hyper-Threading Technology, the Hyper-Threading

menu item will not be available on the Computer Setup menu.

■ The Hyper-Threading Technology is recommended for use with Microsoft® Windows® XP

systems. This technology is detected by the system and is turned on in the operating system after it is enabled in the system BIOS.

■ Hyper-Threading is not recommended for use with Windows 2000-based workstations.

Installing or Restoring the Operating System

■ The Hyper-Threading Technology is compatible with Linux-based systems. An SMP kernel

must be installed on your system before this technology can be enabled.

■ For more information about the Hyper-Threading Technology, you can visit the Intel Web

site at www.intel.com.

Service Reference Guide 1–5

Installing or Restoring the Operating System

1–6 Service Reference Guide

Setup Utilities and Diagnostic Features

Setup Utilities (F10) and diagnostic features provide information needed about the computer system when contacting HP Customer Support. These tools can also be used to:

■ Change factory default settings and to set or change the system configuration, which may be

necessary when you add or remove hardware.

■ Determine if all of the devices installed on the computer are recognized by the system and

functioning properly.

■ Determine information about the operating environment of the computer.

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Establish and manage passwords and other security features.

■ Establish and manage energy-saving timeouts.

All features identified in this chapter may not be available on all HP products.

✎

Power-On Self-Test (POST)

POST is a series of diagnostic tests that runs automatically when the system is turned on, POST checks the following items to ensure that the computer system is functioning properly:

■ Keyboard

■ Memory modules

■ Diskette drives

■ All IDE and SCSI mass storage devices

■ Processors

■ Controllers

If the Power-On Password is set, a key icon appears on the screen while POST is running. You

✎

will need to enter the password before continuing. Refer to Chapter 3 for information on setting, deleting, or bypassing the password.

If POST finds an error in the system, an audible and/or visual message occurs. Refer to Appendix C for POST error messages and their solutions.

Service Reference Guide 2–1

Setup Utilities and Diagnostic Features

2.1 Computer Setup Utilities

Use Computer Setup Utilities (F10) to:

■ Modify or restore factory default settings.

■ Set the system date and time.

■ Set, view, change, or verify the system configuration including settings for processor,

graphics, memory, audio, storage, communications, and input devices.

■ Modify the boot order of bootable devices such as hard drives, diskette drives, CD-ROM

drives, DVD-ROM drives, or PD-CD drives.

■ Configure Quiet Drive options (for drives that support this feature).

■ Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests

run during a Full Boot. You can set your system to:

❏ Always Quick Boot (default); ❏ Periodically Full Boot (from every 1 to 30 days); or ❏ Always Full Boot.

■ Enable or disable Network Server Mode, which allows the computer to boot the operating

system when the power-on password is enabled. The keyboard and mouse remain locked until the power-on password is entered.

■ Select POST Messages Enabled or Disabled to change the display status of Power-On

Self-Test (POST) messages. POST Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key (except F10 or F12).

■ Establish Ownership Tag, the text of which is displayed each time the system is turned on or

restarted.

■ Enter the Asset Tag or property identification number assigned to this computer.

■ Enable power-on password prompting during system restarts (warm boots) as well as during

power-on.

■ Establish a setup password that controls access to Computer Setup and the settings described

in this section.

■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports; audio; or

embedded NIC, so that they cannot be used until they are unsecured.

■ Enable or disable Master Boot Record (MBR) Security.

■ Enable or disable removable media boot ability.

■ Enable or disable removable media write ability.

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Replicate your system setup by saving system configuration information on diskette and

restoring it on one or more computers.

■ Execute self-tests on a specified IDE hard drive.

■ Configure various energy-saving features including energy saver mode, system and hard

drive timeouts, power button mode, and power LED behavior.

2–2 Service Reference Guide

2.1.1 Using Computer Setup Utilities

To access the Computer Setup Utilities (F10) menu, complete the following steps:

1. Turn on or restart the computer. To restart the computer in Windows click Start > Shut Down > Restart the Computer.

Setup Utilities and Diagnostic Features

2. When the F10 Setup message appears in the lower-right corner of the screen, press the key. Press Enter to bypass the title screen, if necessary (for English only).

If you do not press the F10 key while the message is displayed, you must turn the computer off,

✎

then on again, to access the utility. Pressing the F12 key initiates Network Service Boot for Remote System Installation.

A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security , Power , and Adv anced. Section 2.1.2 in this chapte r provides more information about the features that are available.

3. Using the arrow keys or the Tab key, select the option you w ant and press Enter. To return to the Computer Setup Utilities menu, press Esc.

4. To apply and save changes, select File > Save Changes and Exit.

❏ If you selected an option that automatically restarted the computer, changes were applied

at that time.

❏ If you have made changes that you do not want applied, select Ignore Changes and Exit. ❏ If you have already applied changes you now want to eliminate, select Set Defaults and

Exit. This option will restore the original system defaults.

Be sure to configure new options and drivers in the operating system after they have been

✎

configured by the Setup Utility.

F10

Service Reference Guide 2–3

Setup Utilities and Diagnostic Features

2.1.2 Computer Setup Menu

Heading Option Description

File System

Information

About Provides copyright information

Set Time and Date

Save to Diskette Saves system configuration, including CMOS, to a formatted

Restore from Diskette

Set Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Storage Device

Configuration

Lists product name/type/speed/stepping, cache size, system ROM family and version, installed memory size, system board revision, chassis serial number, integrated MAC for enabled or embedded NIC (if applicable), and asset tracking number.

Allows you to set system time and date.

blank 1.44-MB diskette.

Restores system configuration from a diskette.

Restores factory default settings and clears all passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration and exits Computer Setup.

Lists all installed storage devices. The following options appear when a device is selected:

Diskette Type (For legacy diskette drives only)

Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB, 3.5" 720 KB, 5.25"

1.2 MB, 5.25" 360 KB, and Not Installed.

Drive Emulation (IDE devices only) Allows you to select a drive emulation type for a storage device. (For example, a Zip drive can be made bootable by selecting disk emulation.)

Drive Type Emulation Options

Hard disk No emulation options available.

Diskette None (treated as diskette drive)

Disk (treated as hard drive)

CD-ROM None (treated as CD-ROM drive)

Diskette (treated as diskette drive)

Disk (treated as hard drive)

Other (e.g., Zip drive)

2–4 Service Reference Guide

None (treated as Other)

CD-ROM (treated as CD-ROM drive)

Diskette (treated as diskette drive)

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

Disk (treated as hard drive)

Storage (continued)

Device Configuration (continued)

Transfer Mode (IDE devices only) Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.

Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix (e.g., SCO Unix 3.2). Options are Bit-Shift, LBA Assisted, User, and None.

Ordinarily, the translation mode selected automatically by the

BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation Parameters (IDE Disks only) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed

1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

Multisector Transfers (IDE ATA devices only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16.

Quiet Drive (available on select drives only)

•Performance

Allows the drive to operate at maximum performance.

•Quiet

Reduces noise from the drive during operation. When set to Quiet, the drive will not operate at maximum performance.

If the drive does not support Quiet mode, the Quiet Drive

✎

option will not be displayed.

Options Removable Media Boot

Enables/disables ability to boot the system from removable media.

After saving changes to Removable Media Boot, the

✎

computer will restart. Manually, turn the computer off, then on.

Primary IDE Controller

Allows you to enable or disable the primary IDE controller.

Secondary IDE Controller Allows you to enable or disable the secondary IDE controller.

Service Reference Guide 2–5

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

Storage (continued)

Options (continued)

DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of

Controller Order Allows you to specify the order of the attached hard drive

SCSI Narrow Termination

Boot Order Allows you to specify boot order of installed peripheral devices

Diskette MBR Validation

Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR).

If you use a bootable diskette image that you know to be

✎

valid, and it does not boot with Diskette MBR Validation enabled, you may need to disable this option in order to use the diskette.

performing the Drive Protection System (DPS) self-tests.

This selection will only appear when at least one drive

✎

capable of performing the IDE DPS self-tests is attached to the system.

controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached.

The selection will not appear if all hard drives are attached to the embedded IDE controllers.

Allows you to configure SCSI termination on the external SCSI connector for narrow SCSI drives. The feature should only be enabled if using a narrow SCSI drive to terminate the external SCSI channel.

(such as LS-120 drive, diskette drive, hard drive, SCSI drive, CD-ROM drive, or DVD-ROM drive).

Security Setup Password Enables setup (administrator) password.

See Section 3.4, “Asset Tracking and Security,” for more information.

Power-On Password

Password Options

Smart Cover Enables/disables Smart Cover Sensor and Cover Lock. (Feature

Enables power-on password. See Section 3.4, “Asset Tracking and Security,” for more

information.

Enables/disables network server mode. Specifies prompting for power-on password. See Section 3.4, “Asset Tracking and Security,” for more

information. This selection will appear only if a power-on password is set

and the network server mode is disabled.

supported on select models only.) Lists most recent cover removal. (Feature supported on select

models only.) See Section 3.4, “Asset Tracking and Security,” for more

information.

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Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

Security (continued)

DriveLock* Allows you to assign or modify a master or user password for

certain hard drives. When enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system.

Master Boot Record Security*

Allows you to enable or disable Master Boot Record (MBR) Security. When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the computer is powered on or rebooted, the BIOS compares the MBR of the bootable disk to the previously saved MBR. If changes are detected, you are given the option of saving the MBR on the current bootable disk, restoring the previously saved MBR, or disabling MBR security, You must know the password if one is set.

Disable MBR Security before intentionally changing the

✎

formatting or partitioning of the current bootable disk. Several disk utilities (such as FDISK and FORMAT) attempt to update the MBR. If MBR Security is enabled and disk accesses are being serviced by the BIOS, write requests to the MBR are rejected, causing the utilities to report errors. If MBR Security is enabled and disk accesses are being serviced by the operating system, any MBR change will be detected by the BIOS during the next reboot, and an MBR Security warning message will be displayed.

Save Master Boot Record*

Saves a backup copy of the Master Boot Record of the current bootable disk.

✎

Restore Master Boot Record*

Restores the backup Master Boot Record to the current bootable disk.

✎

Device Security Enables/disables serial ports A & B; parallel and USB ports;

system audio; network controller (some models); and SCSI controllers.

Network Service Boot

*Option not supported on all products.

Enables/disables Network Service Boot. (Feature supported on select models only.)

Only appears if MBR Security is enabled.

Only appears if all of the following conditions are true:

MBR Security is enabled. A backup copy of the MBR has been previously saved. The current bootable disk is the same disk from which the

backup copy of the MBR was saved.

Service Reference Guide 2–7

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

Security (continued)

Power Energy Saver Allows you to set energy saver mode to Advanced, Disabled, or

System IDs Allows you to set Asset Tag and Ownership Tag.

Allows setting of Chassis Serial Number if current number is invalid.

Also allows you to set keyboard locale setting (e.g., English or German) for System ID entry.

Allows setting of Ownership Tag and Universal Unique Identifier (UUID).

See Section 3.4, “Asset Tracking and Security,” for more information.

Minimal.

In the minimal energy saver mode setting, the hard drive and

✎

system do not go into energy saver mode, but the setting allows you to press the power button to suspend the system.This option does not apply under ACPI-enabled operating systems.

Timeouts Allows you to enable/disable or manually select timeout values.

This selection will appear only when energy saver mode is

✎

set to advanced.This option does not apply under ACPI-enabled operating systems.

Energy Saver Options

Allows you to set power button configuration (on/off or sleep/wakeup.)

Allows user to enable/disable power LED blink in suspend mode.

This selection will appear only if the energy saver mode is

✎

enabled. This option does not apply under ACPI-enabled operating systems.

Advanced** Power-On

Options

Onboard Devices

**These options should be used by advanced users only.

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Allows you to set POST mode (QuickBoot or FullBoot every n days where n = 1 to 30), enables/disables POST messages, and delay POST.

Enables/disables Safe Post, F9 prompt, F10 prompt, F12 prompt, option ROM prompt, UUID, I/O APIC Mode, USB Buffer @ Top of Memory, and Hot-Pluggable MB Floppy.

Allows you to select the wakeup boot source (local hard drive or remote server).

Allows you to select computer state after a power loss (On or Off).

The suspend/sleep feature of Remote Management cannot

✎

be used if If the computer was turned off using a power strip.

Allows you to set resources for onboard system devices (serial port, parallel port, diskette controller, etc.).

Setup Utilities and Diagnostic Features

Heading Option Description (Continued)

PCI Devices Lists currently installed PCI devices and their IRQ settings.

Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an APIC-based operating system.

Advanced (continued)**

Bus Options Enables/disables PCI bus mastering, PCI VGA palette

snooping, PCI SERR# generation, and ECC on select models.

Device options Allows you to set printer mode (EEP+ECP), Output only,

bidirectional, and NumLock state at power-on. Enable/disable Power Management Events (PME) wakeup

events, processor cache, processor number, ACPI thermal mode, and ACPI S3 support. (When ACPI S3 is enabled you may also enable/disable ACPI S3 video repost, PS/2 mouse wakeup, and hard disk reset.)

Allows you to select AGP aperture size (4, 8, 16, 32, 64, 128, or 256 MB).

Enables monitor tracking.

PCI VGA Configuration

Allows users to specify which VGA controller will be the “boot” or primary VGA controller.

Appears only if there are multiple PCI video adapters in the system.

*Option not supported on all products. **These options should be used by advanced users only.

Service Reference Guide 2–9

Setup Utilities and Diagnostic Features

2.2 Computer Diagnostics

The following section applies only to computers equipped with a diskette drive and running an

✎

OS that supports the production of a Diagnostics diskette.

HP strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer. This is a bootable diskette that allows you to test and inspect the hardware outside of the operating system by running the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. The diskette will play an important role in the restoration process if you ever experience a major system failure.

Another diagnostic feature is Diagnostics for Windows, described in Section 2.2.4.

2.2.1 Create a Diagnostics Diskette

DOS-Based

To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44-MB diskettes), Insert a blank 1.44MB formatted diskette into the diskette drive, then run C:\DIAGDISK\PDIAG\MAKEDISK.BAT

To obtain the SoftPaq executable filename, run DIR C:\DIAGDISK\SP*.EXE

run the SoftPaq executable file found in C:\DIAGDISK\ to extract the necessary files.

✎

Windows-Based

NOTE: Not all versions of Windows support this feature. Using the Windows operating system: Click Start > Compaq Information Center > Create Diagnostics Disk. Insert a diskette into the

diskette drive and follow the instructions on the screen.

2.2.2 Computer Checkup (TEST)

Use Computer Checkup (TEST) in the following instances to:

■ Determine if all the devices installed on the computer are recognized by the system and

functioning properly. Running TEST is optional but recommended after installing or connecting a new device.

Third-party devices not supported by HP may not be detected.

✎

■ Save, print, or display the information generated by TEST. You should run TEST and have

the printed report available before placing a call to the Compaq Customer Support Center.

■ Reproduce the same environment on another computer for testing.

Before you run TEST, you must create a diagnostics diskette. See Section 2.2.1, “Create a

✎

Diagnostics Diskette,” for instructions.

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Setup Utilities and Diagnostic Features

Running TEST

1. Turn off the computer.

2. Disconnect all peripheral devices other than the keyboard and monitor . Do not disconnect the printer if you want to test it or use it to log error messages.

3. Install loop-back and terminating plugs to test external ports if desired.

4. Cold boot the computer from the diagnostics diskette you have created. Press Enter to bypass the title screen, if necessary.

5. Select Computer Checkup (TEST).

6. Select the option to view the device list. A list of installed hardware devices appears.

7. Verify that TEST correctly detected the devices installed. This utility will detect all devices manufactured or supported by HP; devices from other manufacturers may not be detected.

❏ If the list is correct, select OK and go to step 8. ❏ If the list is incorrect, be sure that any new devices are installed properly.

8. Select one of the following from the test option menu:

❏ Quick Check Diagnostics—This option runs a quick, general test on each device with a

minimal number of prompts. If errors occur, they are displayed when the testing is complete. This option will only test the first 16 MB of memory.

❏ Automatic Diagnostics—This option runs unattended, maximum testing of each device

with minimal prompts. You can choose how many times to run the tests, to stop on errors, or to print or file a log of errors.

❏ Prompted Diagnostics—This option allows maximum control over the device testing

process. You can choose attended or unattended testing, decide to stop on errors, or choose to print or file a log of errors.

If attended testing is selected, the test itself may result in data loss.

✎

Follow the instructions on the screen as the diagnostic tests are run on the devices. When the testing is complete, the TEST option menu is displayed again.

9. To exit TEST, press the Esc key to reach the Exit option. Then press Enter.

Refer to Appendix E for a listing of the Diagnostic Error Codes.

✎

Service Reference Guide 2–11

Setup Utilities and Diagnostic Features

2.2.3 View System Information (INSPECT)

Use View System Information (INSPECT) to:

■ View information about the system once it has been configured.

■ Save, print, or display the information generated by INSPECT. You should run INSPECT

and have the printed report available before placing a call to the HP Customer Support Center.

■ Assist your HP/Compaq authorized dealer, reseller, or service provider in analyzing the

system by allowing the service provider to reproduce the same environment on another computer for testing.

The information provided by INSPECT includes:

■ Contents of the operating system startup files

■ Current memory configuration

■ ROM versions

■ Type of processor and co-processor

■ Diskette, CD-ROM, DVD-ROM, tape, or hard drives installed

■ Active printer and communications interfaces

■ Modem type installed

■ Graphics settings

■ Windows WIN.INI file details

Categories or items of information displayed by INSPECT are similar to but may vary slightly

✎

from those available in Diagnostics for Windows. Before you run INSPECT, you must create a diagnostics diskette. See Section 2.2.1, “Create a

Diagnostics Diskette,” for instructions.

Running INSPECT

1. Cold boot the computer from the diagnostics diskette you have created. Press Enter to bypass the title screen, if necessary.

2. Select View System Information (INSPECT).

3. Select one of the available options using the Esc key:

❏ Print the INSPECT status. ❏ Save the INSPECT status to a file. ❏ Add comments to a parameter status. ❏ Exit the utility.

4. To exit INSPECT, press the Esc key to reach the Exit option. Then press Enter.

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2.2.4 Diagnostics for Windows

Diagnostics for Windows is a component of Intelligent Manageability that allows you to view:

■ System overview

■ AssetControl information

■ Input devices

■ Communications ports

■ Storage devices

■ Graphics information

■ Memory configuration

■ Security management settings

■ System health

■ Operating system

■ Windows version

Depending on the version, Diagnostics for Windows may include diagnostic tests to determine if all the devices installed on the computer are recognized by the system and are functioning properly.

Setup Utilities and Diagnostic Features

Using Diagnostics for Windows

1. Select the Diagnostics for Windows icon, located in the Control Panel.

2. The screen displays an overview of the computer hardware and software.

3. For specific hardware and software information, select a category from the Categories menu or from the toolbar.

As you move your cursor over the toolbar icons, the corresponding category names appear near

✎

the cursor.

4. To display more detailed information in a selected category, click More in the Information Level box.

Categories or items of information displayed by Diagnostics for Windows are similar to but may

✎

vary slightly from the information presented in View System Information (INSPECT).

5. Review and print this information.

To print the information, click File, then select Print. Select one of the following options:

✎

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.

6. To ex it Diagnostics for Windows, click File, then click Exit.

Service Reference Guide 2–13

Setup Utilities and Diagnostic Features

Running Diagnostic Tests

If your version of Diagnostics for Windows includes diagnostic testing utilities, four tabs will appear next to Overview: Test, Status, Log, and Error.

1. Select the Test tab.

2. Select one of the following options:

❏ Quick Test—Runs a quick, general test on each device with a minimal number of

prompts.

❏ Complete Test—Runs maximum testing of each device with minimal prompts. ❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the

device in the list, then click the box beside each test to select or deselect it. When selected, a red check mark appears in the box.

3. Select Interactive Mode or Unattended Mode.

4. In Interactive Mode, the diagnostic software will prompt you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode.

5. Click the Begin Testing button.

6. Test Status is displayed, showing the progress and result of each test.

7. If errors are found, click the Error tab to display more detailed information and recommended actions. By following the recommended actions, you may be able to solve some problems yourself.

8. Click Print or Save the error information in case you need to contact your HP authorized dealer, reseller, or service provider for assistance.

9. To ex it Diagnostics for Windows, click File, then click Exit.

2.3 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. The Restore CD or the Restore Plus! CD that accompanies many desktop and workstation models enables the user to selectively restore the original system software. You can order a replacement copy of the Restore CD from HP at nominal cost for all of the software preinstalled on the computer . Refer to the operating system or backup utility documentation for instructions on making backup copies of data files.

2–14 Service Reference Guide

2.3.1 Ordering Backup Software

You can order all software that shipped with the product from HP as a single set, or you can order the various software packages separately.

Before calling HP to place your order, be sure to have the serial number of the computer

✎

available. This number is necessary for all diskette purchases.

2.3.2 Restore CD

The Windows-based systems ship with either the Restore CD or the Restore Plus! CD that offer easy deployment and recovery of system software. Along with the Microsoft operating system CD, the Restore and Restore Plus! CDs enable the user to selectively restore the original system software. This can be extremely helpful in the ev ent of hard drive failure or corruption. Required drivers that are not included on the Restore CD or the Restore Plus! CD may be downloaded from the HP web site at www.hp.com.

Setup Utilities and Diagnostic Features

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