Hp XW4000, XW4100, XW6000, XW3100, XW5000 User Manual [zh]

Warranty-2006.book Page 1 Monday, November 21, 2005 9:02 PM

HP Global Limited Warranty

and Technical Support

HP Hardware Limited Warranty

Limited Warranty Period

The Limited Warranty Period for this HP Hardware Product is

years on-site service.

or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date unless HP or your reseller informs you otherwise in writing. You may be required to provide proof of purchase or lease as a condition of receiving warranty service.

Warranty Service indicated here reflects base level warranty offerings. Enhancements to base warranty may be included with your HP Hardware Product; for current warranty information contact the nearest HP Sales office.

The Limited Warranty Period starts on the date of purchase or lease from HP,

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP's Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries and may be enforced in any country or region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty. Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service providers offer warranty service for the same product model number, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Standard warranty service response time is subject to change due to local parts availability. If so, your HP authorized service provider can provide you with details.

HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.

3 years parts, 3 years labor, 3

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This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as "HP Hardware Products") sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as "HP") with this Limited Warranty. The term "HP Hardware Product" is limited to the hardware components and required firmware. The term "HP Hardware Product" DOES NOT include any software applications or programs; non-HP products or non-HP branded peripherals. All non-HP products or non-HP branded peripherals external to the HP Hardware Product- such as external storage subsystems, displays, printers and other peripherals-are provided "AS IS" without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you.

HP guarantees that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP, or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability, or (b) with equivalent products to an original product that has been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer. During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty become the property of HP. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP's choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.

Exclusions

HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT.

This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts or supplies not supplied by HP; (d) improper site preparation or maintenance; (e) virus infection; (f) loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user replaceable HP or HP approved parts if available for your product in the servicing country or region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.

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HP is not responsible for any interoperability or compatibility issues that may arise when (1) products, software, or options not supported by HP are used; (2) configurations not supported by HP are used; or (3) parts intended for one system are installed in another system of different make or model.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS-INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP-THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.

Options Warranty

The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as set forth in the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging. If your HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period specified in the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed, whichever period is the longer, but not to exceed three (3) years from the date you purchased the HP option. The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller. Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start date. See your HP Option Limited Warranty for more details. Non-HP options are provided "AS IS." However, non-HP manufacturers and suppliers may provide warranties directly to you.

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Customer Responsibilities

To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be required to:

■

Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished.

■

Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities, and implement temporary procedures or workarounds provided by HP while HP works on permanent solutions.

■

Use HP remote support solutions where applicable. HP strongly encourages you to use available support technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements.

■

Cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options.

■

Make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss. Before returning any HP Hardware Product for warranty support or repairs, back up your files, data, and programs, and remove any confidential, proprietary, or personal information.

■

Remove any options or accessories that would be subject to loss during the repair or replacement process.

■

Perform additional tasks as defined within each type of warranty service listed below and any other actions that HP may reasonably request in order to best perform the warranty support.

Types of Hardware Warranty Service

To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests or use HP remote support solutions where applicable. HP strongly encourages you to accept the use of, or to employ available support technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased.

Customer Self Repair Warranty Service

HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

■

Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

■

Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, this may be done at no

additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.

Parts only warranty service

Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only service, HP will provide replacement parts free of charge. If HP carries out the repair, labor and logistics costs are at your expense.

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Advanced Unit Replacement Warranty Service

Your HP Limited Warranty may include an advanced unit replacement warranty service. Under the terms of the advanced unit replacement warranty service, HP will ship a replacement unit directly to you if the HP Hardware Product you purchased is diagnosed as defective. On receiving the replacement unit, you will be required to return the defective unit back to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally five (5) days. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to return the defective unit may result in HP billing you for the replacement unit. HP provides advanced unit replacement service during standard office hours. Standard office hours are typically 08.00 to 17.00, Monday through Friday, but may vary with local business practices. If your location is outside the customary service zone (typically 50km / 31 miles) response times may be longer or there may be additional charges. To locate the nearest HP authorized service provider refer to the HP Web site at

http://welcome.hp.com/country/us/en/wwcontact.html

Pick Up & Return Warranty Service

Your HP Limited Warranty may include a pick up and return warranty service. Under the terms of pick up and return service, HP will pick up the defective unit from your location, repair it, and return it to your location. HP will incur all repair, logistics, and insurance costs for this type of service.

Carry-in Warranty Service

Your HP Limited Warranty may include a carry-in warranty service. Under the terms of carry-in service, you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to and from the service location. In addition, you are responsible for insuring any product shipped or returned to an authorized service location, and you assume risk of loss during shipping.

Mail-in Warranty Service

Your HP Limited Warranty may include a mail-in warranty service. Under the terms of mail-in service, you will be required to ship your HP Hardware Product to an authorized service location for warranty repair. You must prepay any shipping charges, taxes, or duties associated with transportation of the product to the repair location. In addition, you are responsible for insuring any product you ship, and you assume risk of loss during shipping. HP will return the repaired product to you and incur all logistics and insurance costs to return the product to you.

On-site Warranty Service

Your HP Limited Warranty may include an on-site warranty service. Under the terms of on-site service, HP may, at its sole discretion, determine if a defect can be repaired:

■

Remotely

■

By the use of a CSR part

■

By a service call at the location of the defective unit

If HP ultimately determines that an on-site service call is required to repair a defect, the call will be scheduled during standard office hours unless otherwise stated for the HP Hardware Product you purchased. Standard office hours are typically 08:00 to 17:00, Monday through Friday, but may vary with local business practices. If the location of the defective unit is outside the customary service zone (typically 50km/31 miles), response times may be longer or there may be additional charges. To locate the nearest HP authorized service provider, refer to the HP Web site at

http://welcome.hp.com/country/us/en/wwcontact.html

In order to receive on-site support, you must:

■

Have a representative present when HP provides warranty services at your site

■

Notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors

■

Subject to its reasonable security requirements, provide HP with sufficient, free, and safe access to and use of all facilities, information, and systems determined necessary by HP to provide timely support

■

Ensure that all manufacturers labels (such as serial numbers) are in place, accessible, and legible

■

Maintain an environment consistent with product specifications and supported configurations

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Service Upgrades

HP has a range of additional support and service coverage for your product that can be purchased locally. However, some support and related products may not be available in all countries. For information on availability of service upgrades and their prices, you may refer to the HP Care Pack lookup tool at support offering, please go to services in the Business and IT services section.

http://www.hp.com/go/lookuptool/

http://www.hp.com

, select your country and look for packaged

. To get an overview of the full

Software Limited Warranty

EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END-USER LICENSE OR PROGRAM LICENSE AGREEMENT, OR IF OTHERWISE PROVIDED UNDER LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS, FREEWARE (as defined below) OR THE OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED 'AS IS' AND WITH ALL FAULTS, AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON- INFRINGEMENT, ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF VIRUSES. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

HP's only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end-user license or program license agreement provided with that software. If the removable media on which HP distributes the software proves to be defective in materials or workmanship within ninety (90) days of purchase, your sole remedy shall be to return the removable media to HP for replacement. For blank tape removable media please refer to the following Web site.

Document.jsp?objectID=lpg50101

It is your responsibility to contact non-HP manufacturers or suppliers for their warranty support.

http://h20000.www2.hp.com/bizsupport/TechSupport/

Initial Setup and Technical Support for Included Software

Technical Support for your HP Software, HP pre-installed third-party software and third-party software purchased from HP, including initial setup support, is available from HP via multiple contact methods, including electronic media and telephone, for ninety (90) days from date of purchase. See "Contacting HP" for online resources and telephone support. Any exceptions to this will be specified in your End User License Agreement (EULA).

Support includes assistance with:

■

Answering your installation questions (how to, first steps, and prerequisites).

■

Setting up and configuring the software and options supplied or purchased with HP Hardware

Products (how-to and first steps.) Excludes system optimization, customization and network

configuration.

■

Interpreting system error messages.

■

Isolating system problems to software usage problems.

■

Obtaining support pack information or updates for software supplied or purchased with HP

Hardware Products. Support does NOT include assistance with:

■

Generating or diagnosing user generated programs or source codes

■

Installation of non-HP products.

■

System optimization, customization, and network configuration.

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Freeware Operating Systems and Applications

HP does not provide technical support for software provided under public license by third parties, including operating systems or applications ("Freeware"). Technical support for Freeware provided with HP Hardware Products is provided by the Freeware vendor. Please refer to the Freeware operating system or other Freeware application support statement included with your HP Hardware Product.

Contacting HP

If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, you can receive support by doing the following:

■

Locate your nearest HP Support location via the World Wide Web at:

http://welcome.hp.com/country/us/en/wwcontact.html

■

Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP:

❏

Product serial number, model name, and model number

❏

Applicable error messages

❏

Add-on options

❏

Operating system

❏

Third-party hardware or software

❏

Detailed questions

How to Check Warranty and Support Entitlement

You may check your warranty entitlement by entering your model number and serial numbers at:

http://www2.itrc.hp.com/service/ewarranty/warrantyInput.do

HP Care Pack Services registration can be checked at:

http://www.hp.com/go/lookuptool/

Response Times

Response times are based on local standard business days and working hours. Unless otherwise stated, all responses are measured from the time the customer calls until HP has either established a mutually acceptable time for support to be performed, or HP has begun to provide support or remote diagnostics. Response times (including Next Business Day Warranty Service, if available) are based on commercially reasonable effort. In some countries and under certain supplier constraints, response time may vary. If your location is outside the customary service zone, response time may be longer or there may be an additional charge. Contact your local HP service organization for response time availability in your area.

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Jaminan Terbatas di Seluruh Dunia dan

Dukungan Teknis HP

Jaminan Terbatas Perangkat Keras HP

Masa Jaminan Terbatas

Masa Jaminan Terbatas untuk Produk Perangkat Keras HP ini adalah

pengerjaan, 3 tahun layanan di tempat.

atau sewa-guna dari HP atau sejak tanggal penyelesaian penginstalan oleh HP. Tanda terima penjualan atau pengiriman yang bertanggal dan mencantumkan tanggal pembelian atau tanggal sewa-guna (lease) produk ini, adalah bukti tanggal pembelian atau sewa-guna, kecuali HP atau penjual memberitahukan lain kepada Anda secara tertulis. Anda mungkin diharuskan untuk menunjukkan bukti pembelian atau bukti sewa-guna sebagai syarat untuk memperoleh layanan jaminan.

Layanan Jaminan yang tercantum di sini adalah penawaran jaminan pada tingkat dasar. Peningkatan terhadap jaminan tingkat dasar mungkin diberikan bersama Produk Perangkat Keras HP Anda. Untuk mendapatkan informasi tentang jaminan saat ini, hubungi kantor Penjualan HP terdekat.

Masa Jaminan Terbatas dimulai sejak tanggal pembelian

Persyaratan Umum

Jaminan Terbatas untuk Perangkat Keras HP ini, memberikan Anda, sebagai pelanggan, hak-hak jaminan terbatas eksplisit dari HP sebagai produsen. Untuk penjelasan lengkap tentang hak jaminan terbatas, lihat situs web HP. Selain itu, Anda juga mungkin memiliki hak hukum lain menurut peraturan hukum setempat yang berlaku atau berdasarkan perjanjian tertulis khusus yang dibuat dengan HP.

HP TIDAK MEMBERIKAN JAMINAN ATAU KETENTUAN EKSPLISIT LAIN BAIK SECARA TERTULIS MAUPUN LISAN DAN HP SECARA TEGAS AKAN MENGABAIKAN SEMUA JAMINAN DAN KETENTUAN YANG TIDAK TERCANTUM DALAM JAMINAN TERBATAS INI. SEPANJANG DIPERBOLEHKAN OLEH PERATURAN HUKUM SETEMPAT DI LUAR WILAYAH HUKUM AMERIKA SERIKAT, HP MENOLAK SELURUH JAMINAN ATAU KETENTUAN TERSIRAT, TERMASUK JAMINAN TERSIRAT ATAS KEADAAN YANG DAPAT DIPERJUALBELIKAN DAN KESESUAIAN UNTUK TUJUAN TERTENTU. UNTUK SEMUA TRANSAKSI YANG TERJADI DI AMERIKA SERIKAT, JAMINAN ATAU KETENTUAN TERSIRAT APAPUN TENTANG KEADAAN YANG DAPAT DIPERJUALBELIKAN, KUALITAS YANG MEMUASKAN, ATAU KESESUAIAN UNTUK MAKSUD TERTENTU, DIBATASI SELAMA MASA JAMINAN TERTULIS YANG DINYATAKAN DI ATAS. SEBAGIAN NEGARA BAGIAN ATAU NEGARA/KAWASAN TIDAK MEMPERBOLEHKAN PEMBATASAN JANGKA WAKTU BERLAKUNYA JAMINAN TERSIRAT, PENGECUALIAN ATAU PEMBATASAN KERUGIAN INSIDENTAL ATAU KONSEKUENSIAL PADA PRODUK KONSUMEN. DI NEGARA BAGIAN ATAU NEGARA/KAWASAN TERSEBUT, SEJUMLAH PENGECUALIAN ATAU PEMBATASAN PADA JAMINAN TERBATAS INI MUNGKIN TIDAK BERLAKU BAGI ANDA.

UNTUK TRANSAKSI PELANGGAN DI AUSTRALIA DAN SELANDIA BARU, PERSYARATAN JAMINAN TERBATAS YANG TERCANTUM DALAM PERNYATAAN INI, KECUALI JIKA DIIZINKAN OLEH HUKUM YANG BERLAKU,

3 tahun komponen, 3 tahun

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TIDAK MENGECUALIKAN, MEMBATASI, ATAU MENGUBAH, NAMUN MERUPAKAN TAMBAHAN DARI HAK-HAK YANG DIWAJIBKAN OLEH HUKUM YANG BERLAKU TERHADAP PENJUALAN PRODUK INI KEPADA ANDA.

KETENTUAN JAMINAN TERBATAS YANG TERCANTUM DALAM PERNYATAAN INI, KECUALI SEJAUH YANG DIIZINKAN OLEH HUKUM, TIDAK MENGECUALIKAN, MEMBATASI, ATAU MENGUBAH, NAMUN MERUPAKAN TAMBAHAN UNTUK HAK-HAK YANG SECARA HUKUM WAJIB BERLAKU TERHADAP PENJUALAN PRODUK INI KEPADA ANDA.

Jaminan Terbatas ini berlaku di semua negara/kawasan dan dapat diberlakukan di negara/kawasan di mana HP atau penyedia layanan resminya menawarkan layanan jaminan untuk nomor model produk yang sama sesuai dengan persyaratan dan ketentuan yang tercantum dalam Jaminan Terbatas ini.

Dalam program Jaminan Terbatas Global HP, produk yang dibeli di salah satu negara/kawasan dapat dikirim ke negara/kawasan lain, di tempat HP atau penyedia layanan resmi HP menawarkan layanan jaminan untuk nomor model produk yang sama, tanpa membatalkan jaminan tersebut. Persyaratan jaminan, ketersediaan layanan, dan waktu tanggapan layanan dapat bervariasi di setiap negara/kawasan. Waktu tanggapan standar dari layanan jaminan dapat berubah, tergantung pada ketersediaan komponen setempat. Jika demikian halnya, penyedia layanan resmi HP setempat dapat memberikan informasi lebih rinci kepada Anda. HP tidak bertanggung jawab atas pajak atau cukai impor yang mungkin timbul dalam pengiriman produk. Pengiriman produk tersebut mungkin akan terkena ketentuan ekspor yang dikeluarkan oleh pemerintah Amerika Serikat atau negara/kawasan lain. Jaminan Terbatas ini hanya berlaku untuk perangkat keras merek HP dan Compaq (secara bersama di dalam Jaminan Terbatas ini disebut "Produk Perangkat Keras HP") yang dijual oleh atau disewa-guna dari Hewlett-Packard Company, seluruh anak perusahaan, afiliasi, tempat penjualan resmi, atau distributornya di dunia (secara bersama dalam Jaminan Terbatas ini disebut "HP") dengan Jaminan Terbatas ini. Istilah "Produk Perangkat Keras HP" terbatas pada komponen perangkat keras dan firmware yang diperlukan. Istilah “Produk Perangkat Keras HP” TIDAK mencakup aplikasi perangkat lunak atau program apapun; produk non-HP ataupun periferal merek non-HP. Semua produk non-HP atau periferal merek non-HP yang tidak termasuk dalam Produk Perangkat Keras HP - seperti subsistem penyimpanan eksternal, layar, printer, dan periferal lain disediakan secara “APA ADANYA” tanpa jaminan HP. Namun, produsen, pemasok, atau penerbit non-HP dapat memberikan jaminan mereka sendiri langsung kepada Anda. HP menjamin bahwa Produk Perangkat Keras HP yang Anda beli atau sewa-guna dari HP bebas dari cacat material maupun pembuatan jika digunakan secara normal selama Masa Jaminan Terbatas. Masa Jaminan Terbatas dimulai sejak tanggal pembelian atau sewa-guna dari HP atau sejak tanggal penyelesaian penginstalan oleh HP. Tanda terima penjualan atau pengiriman yang mencantumkan tanggal pembelian atau sewa-guna produk adalah bukti tanggal pembelian atau sewa-guna produk Anda. Anda mungkin diharuskan untuk menunjukkan bukti pembelian atau bukti sewa-guna sebagai syarat untuk memperoleh layanan jaminan. Anda berhak memperoleh layanan jaminan perangkat keras sesuai persyaratan dan ketentuan pada dokumen ini jika Produk Perangkat Keras HP yang Anda miliki perlu diperbaiki selama Masa Jaminan Terbatas masih berlaku.

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Kecuali jika dinyatakan lain dan sejauh diizinkan oleh peraturan hukum setempat, Produk Perangkat Keras HP yang baru mungkin dibuat menggunakan bahan baru atau gabungan bahan baru dan bekas yang kinerja dan keandalannya setara dengan bahan baru. HP dapat memperbaiki atau mengganti Produk Perangkat Keras HP (a) dengan produk atau komponen baru atau bekas yang kinerja dan keandalannya setara dengan yang baru atau (b) dengan produk yang setara dengan produk asli yang sudah tidak diproduksi lagi. Komponen pengganti dijamin bebas dari cacat material atau cacat pembuatan selama sembilan puluh (90) hari atau selama sisa Masa Jaminan Terbatas dari Produk Perangkat Keras HP yang diganti atau yang dipasang komponen tersebut, mana yang lebih lama. Selama Masa Jaminan Terbatas, HP akan, berdasarkan pertimbangannya, memperbaiki atau mengganti komponen yang rusak. Semua suku cadang komponen atau produk perangkat keras yang dilepas sesuai dengan ketentuan dalam Jaminan Terbatas ini akan menjadi milik HP. Jika Produk Perangkat Keras HP mengalami kegagalan berulang (sesuatu yang hampir tidak pernah terjadi), maka atas pertimbangannya sendiri, HP dapat menentukan untuk (a) memberi Anda unit pengganti yang ditentukan oleh HP yang kinerjanya sama atau setara dengan Produk Perangkat Keras Anda atau (b) mengembalikan uang Anda sebesar harga pembelian atau sewa-guna (dikurangi bunga) sebagai penggantian. Ini merupakan satu-satunya ganti rugi yang dapat Anda peroleh untuk produk yang cacat.

Pengecualian

HP TIDAK MENJAMIN BAHWA PENGOPERASIAN PRODUK INI TIDAK AKAN TERGANGGU ATAU BEBAS DARI KESALAHAN. HP TIDAK BERTANGGUNG JAWAB ATAS KERUSAKAN YANG TERJADI AKIBAT KELALAIAN ANDA UNTUK MENGIKUTI PETUNJUK PRODUK PERANGKAT KERAS HP TERSEBUT.

Jaminan Terbatas ini tidak berlaku untuk komponen yang dapat habis dan tidak mencakup produk yang nomor serinya sudah hilang, rusak, atau dianggap cacat akibat (a) kecelakaan, penyalahgunaan, perlakuan kasar, kontaminasi, pemeliharaan atau kalibrasi yang tidak benar atau tidak memadai atau sebab-sebab eksternal lain; (b) pengoperasian di luar parameter penggunaan yang dicantumkan dalam dokumentasi pengguna yang disertakan bersama produk; (c) perangkat lunak, interfacing, komponen atau bahan pakai yang tidak dipasok oleh HP; (d) persiapan atau pemeliharaan lokasi yang tidak benar; (e) infeksi virus; (f) kehilangan atau kerusakan dalam perjalanan; atau (g) modifikasi atau layanan oleh pihak lain selain (i) HP, (ii) tempat layanan resmi HP, atau (iii) pemasangan yang Anda lakukan sendiri atas komponen HP yang dapat diganti pengguna atau komponen yang-disetujui HP, jika komponen tersebut tersedia untuk produk Anda di negara/kawasan tempat layanan diberikan.

ANDA HARUS SECARA BERKALA MEMBUAT SALINAN CADANGAN DATA YANG DISIMPAN DALAM HARD DRIVE ATAU PERANGKAT PENYIMPANAN LAIN, SEBAGAI TINDAKAN PENCEGAHAN TERHADAP KEMUNGKINAN KEGAGALAN, PERUBAHAN, ATAU KEHILANGAN DATA. SEBELUM MENGEMBALIKAN SALAH SATU UNIT UNTUK PERBAIKAN, PASTIKAN DATA SUDAH DICADANGKAN DAN HAPUS SEMUA INFORMASI YANG BERSIFAT RAHASIA, KEPEMILIKAN, ATAU PRIBADI. HP TIDAK BERTANGGUNG JAWAB ATAS KERUSAKAN ATAU HILANGNYA PROGRAM, DATA, ATAU MEDIA PENYIMPANAN LEPAS. HP TIDAK BERTANGGUNG JAWAB ATAS PENGEMBALIAN ATAU PENGINSTALAN-ULANG PROGRAM ATAU DATA SELAIN PERANGKAT LUNAK YANG DIINSTAL HP KETIKA PRODUK INI DIBUAT.

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HP tidak bertanggung jawab atas masalah interoperabilitas (pengoperasian antar perangkat) atau kompatibilitas yang mungkin muncul apabila (1) Anda menggunakan produk, perangkat lunak, atau perangkat tambahan yang tidak didukung oleh HP; (2) Anda menggunakan konfigurasi yang tidak didukung oleh HP; atau (3) komponen yang ditujukan untuk suatu sistem dipasang pada sistem lain yang berbeda jenis atau model.

Upaya Hukum Eksklusif

SEJAUH DIIZINKAN OLEH HUKUM SETEMPAT YANG BERLAKU, PERSYARATAN DAN KETENTUAN INI ADALAH PERJANJIAN JAMINAN LENGKAP DAN EKSKLUSIF ANTARA ANDA DAN HP DALAM HAL PERANGKAT KERAS HP YANG TELAH ANDA BELI ATAU SEWA-GUNA. PERSYARATAN DAN KETENTUAN INI LEBIH DIPRIORITASKAN DARI SEGALA PERJANJIAN ATAU PERNYATAAN SEBELUMNYA - TERMASUK PERNYATAAN YANG TERCANTUM DALAM DOKUMEN PENJUALAN HP ATAU SARAN YANG ANDA TERIMA DARI HP, AGEN, ATAU KARYAWAN HP - YANG MUNGKIN PERNAH DIBUAT DALAM KAITANNYA DENGAN PEMBELIAN ATAU PENYEWA-GUNAAN PRODUK PERANGKAT KERAS HP INI. Perubahan pada ketentuan Jaminan Terbatas ini hanya sah jika dilakukan secara tertulis dan ditandatangani oleh perwakilan resmi HP.

Pembatasan Pertanggungjawaban

JIKA PRODUK PERANGKAT KERAS HP ANDA GAGAL BERFUNGSI SEBAGAIMANA DIJAMIN DI ATAS, TANGGUNG JAWAB MAKSIMAL HP MENURUT JAMINAN TERBATAS INI SECARA JELAS TERBATAS PADA JUMLAH YANG LEBIH RENDAH ANTARA HARGA PEMBELIAN PRODUK INI ATAU BIAYA PERBAIKAN ATAU PENGGANTIAN KOMPONEN PERANGKAT KERAS YANG GAGAL BERFUNGSI DALAM KONDISI PENGGUNAAN NORMAL. KECUALI SEPERTI YANG DICANTUMKAN DI ATAS, MAKA HP TIDAK BERTANGGUNG JAWAB ATAS KERUGIAN YANG DISEBABKAN OLEH PRODUK ATAU KEGAGALAN KINERJA PRODUK, TERMASUK KERUGIAN MATERI, KEHILANGAN DATA YANG DISIMPAN, KERUSAKAN KHUSUS, INSIDENTAL, ATAU KONSEKUENSIAL. HP TIDAK BERTANGGUNG JAWAB ATAS KLAIM YANG DILAKUKAN PIHAK KETIGA ATAU YANG ANDA LAKUKAN UNTUK PIHAK KETIGA.

PEMBATASAN PERTANGGUNGJAWABAN INI BERLAKU DALAM HAL TUNTUTAN GANTI RUGI ATAU JIKA KLAIM DIAJUKAN MENURUT JAMINAN TERBATAS INI ATAU SEBAGAI KLAIM KERUGIAN (TERMASUK KELALAIAN DAN PERTANGGUNGJAWABAN PRODUK YANG SESUAI), KLAIM KONTRAK ATAU KLAIM LAINNYA. PEMBATASAN TANGGUNG JAWAB INI TIDAK DAPAT DIABAIKAN ATAU DIUBAH OLEH SIAPAPUN JUGA. PEMBATASAN TANGGUNG JAWAB INI TETAP BERLAKU WALAUPUN ANDA TELAH MEMBERI TAHU HP ATAU PERWAKILAN RESMI HP TENTANG KEMUNGKINAN ADANYA KERUSAKAN TERSEBUT. NAMUN PEMBATASAN PERTANGGUNGJAWABAN INI TIDAK BERLAKU UNTUK KLAIM CEDERA PRIBADI.

JAMINAN TERBATAS INI MEMBERIKAN HAK HUKUM TERTENTU KEPADA ANDA. ANDA JUGA MUNGKIN MEMILIKI HAK LAIN YANG BERVARIASI, TERGANTUNG NEGARA/KAWASAN ANDA BERDOMISILI DAN

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MENGGUNAKAN PERANGKAT INI. SEBAIKNYA PELAJARI UNDANG-UNDANG NEGARA/KAWASAN ATAU PROVINSI YANG BERLAKU UNTUK MENGETAHUI SECARA PASTI HAK ANDA.

Jaminan Perangkat Tambahan

Persyaratan dan ketentuan Jaminan Terbatas untuk sebagian besar perangkat pilihan merek HP (Perangkat Pilihan HP) tercantum dalam Jaminan Terbatas yang berlaku atas Perangkat Pilihan HP tersebut dan disertakan dalam kemasan produk Perangkat Pilihan HP. Jika Perangkat Pilihan HP diinstal pada Produk Perangkat Keras HP, maka HP dapat menyediakan layanan jaminan untuk jangka waktu yang ditentukan dalam dokumen jaminan (Masa Jaminan Terbatas Perangkat Pilihan HP) yang disertakan bersama Perangkat Pilihan HP tersebut atau untuk sisa masa jaminan Produk Perangkat Keras HP yang dipasang Perangkat Pilihan HP tersebut, mana yang lebih lama, namun tidak lebih dari tiga (3) tahun sejak tanggal pembelian Perangkat Pilihan HP. Masa Jaminan Terbatas Perangkat Pilihan HP dimulai sejak tanggal pembelian dari HP atau dari penjual resmi HP. Tanda terima penjualan atau tanda terima pengiriman yang mencantumkan tanggal pembelian Perangkat Pilihan HP tersebut, adalah tanggal dimulainya jaminan tersebut. Lihat Jaminan Terbatas Perangkat Pilihan HP Anda untuk rincian lebih lanjut. Perangkat pilihan non-HP disediakan secara “APA ADANYA.” Namun, para produsen dan pemasok non-HP dapat menyediakan jaminan mereka sendiri langsung kepada Anda.

Tanggung Jawab Pelanggan

Agar HP dapat menyediakan dukungan dan layanan sebaik mungkin selama Masa Jaminan Terbatas, Anda diharuskan untuk:

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Menyelenggarakan lingkungan yang memadai dan semestinya, dan menggunakan Produk

Perangkat Keras HP sesuai dengan petunjuk yang diberikan.

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Memeriksa kebenaran konfigurasi, memuatkan firmware terbaru, menginstal patch (perbaikan)

perangkat lunak, menjalankan diagnostik dan utilitas HP, dan menerapkan prosedur atau

perbaikan temporer yang diberikan HP sementara HP mengerjakan solusi permanen.

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Menggunakan solusi dukungan jarak jauh HP, bilamana berlaku. HP sangat menyarankan agar

Anda memanfaatkan teknologi dukungan yang disediakan oleh HP. Jika kapabilitas dukungan

jarak jauh yang tersedia tidak dimanfaatkan, Anda mungkin akan dikenakan biaya tambahan

atas meningkatnya kebutuhan akan sumber daya dukungan.

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Bekerja sama dengan HP dalam mengupayakan pemecahan masalah melalui telepon. Hal ini

dapat mencakup menjalankan prosedur diagnostik rutin, menginstal pembaruan atau patch

perangkat lunak tambahan, menghapus perangkat pilihan dari pihak ketiga, dan/atau

mengganti perangkat pilihan.

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Melakukan pencadangan secara berkala atas file, data, atau program yang disimpan dalam hard

drive atau perangkat penyimpanan lain sebagai tindakan pencegahan atas kemungkinan

kegagalan, perubahan, atau kehilangan data. Sebelum mengembalikan Perangkat Keras HP

untuk dukungan atau perbaikan jaminan, buatlah cadangan file, data, dan program, serta hapus

semua informasi konfidensial, hak milik, atau pribadi.

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Melepaskan semua perangkat pilihan atau aksesori yang datanya dapat rusak sewaktu proses

perbaikan atau penggantian.

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Menjalankan tugas tambahan sebagaimana ditentukan dalam setiap jenis layanan jaminan yang

tercantum di bawah ini serta tindakan lain yang dapat secara wajar diminta oleh HP demi

menyediakan dukungan jaminan terbaik.

Jenis Layanan Jaminan Perangkat Keras

Agar HP dapat menyediakan dukungan dan layanan terbaik selama Masa Jaminan Terbatas, Anda mungkin diminta oleh HP untuk memeriksa konfigurasi, mengambil firmware terbaru, menginstal patch perangkat lunak, menjalankan tes diagnostik HP atau menggunakan solusi dukungan jarak jauh HP, jika berlaku.

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