HP XW3400 User Manual

Service and Technical Reference Guide
HP xw3400 Workstation
© Copyright 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.
Service and Technical Reference Guide
HP xw3400 Workstations
First Edition (February 2007)
Document Part Number: 446012–001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
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iv About This Book ENWW
Table of contents
1 Install the operating system
Installing or upgrading device drivers ......................................................................................... 1
Transferring files and settings ..................................................................................................... 2
Creating a disc recovery set ...................................................................................................... 2
2 Computer Setup (F10) utility
Computer Setup (F10) utilities .................................................................................................... 3
Using Computer Setup (F10) utilities ............................................................................ 4
Computer Setup—File ................................................................................................ 5
Computer Setup—Storage .......................................................................................... 6
Computer Setup—Security .......................................................................................... 9
Computer Setup—Power .......................................................................................... 11
Computer Setup—Advanced .................................................................................... 12
Recovering the configuration settings ........................................................................................ 14
3 HP Insight Diagnostics
HP Insight Diagnostics ............................................................................................................ 15
Accessing HP Insight Diagnostics .............................................................................. 15
Survey tab .............................................................................................................. 16
Test tab .................................................................................................................. 16
Status tab ............................................................................................................... 17
Log tab .................................................................................................................. 18
Help tab ................................................................................................................ 18
Saving and printing information in HP Insight Diagnostics ............................................ 18
Downloading the latest version of HP Insight Diagnostics .............................................. 19
Protecting the software ............................................................................................................ 19
Restoring the software ............................................................................................................. 19
4 Desktop management
Initial configuration and deployment ......................................................................................... 21
HP OpenView Agent ............................................................................................... 22
Altiris Deployment Solution Agent .............................................................................. 22
HP Backup and Recovery Manager ........................................................................... 22
Remote system installation ....................................................................................................... 24
Software updating and management ........................................................................................ 24
HP Client Management Interface ............................................................................... 24
HP System Software Manager .................................................................................. 25
HP Client Manager ................................................................................................. 25
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HP ProtectTools Security Manager ............................................................................. 26
HP Client Management Premium Suite ....................................................................... 26
HP Client Foundation Suite ....................................................................................... 27
HP OpenView Client Configuration Manager ............................................................. 27
HP OpenView Workstation Configuration Management solutions .................................. 27
Proactive change notification .................................................................................... 28
Subscriber’s Choice ................................................................................................. 28
Retired solutions ...................................................................................................... 28
ROM Flash ............................................................................................................................ 28
Remote ROM Flash .................................................................................................. 29
HPQFlash ............................................................................................................... 29
Boot Block Emergency Recovery Mode ..................................................................................... 29
Replicating the setup .............................................................................................................. 30
Copying to single workstation ................................................................................... 30
Copying to multiple workstations ............................................................................... 30
Creating a bootable device ...................................................................................... 31
Supported USB flash media device ............................................................. 31
Unsupported USB flash media device ......................................................... 33
Dual-State power button .......................................................................................................... 34
HP web site support ............................................................................................................... 35
Industry standards .................................................................................................................. 35
Asset tracking and security ...................................................................................................... 35
Password security .................................................................................................... 37
Establishing a Setup password using Computer Setup ................................... 38
Establishing a power-on password Using Computer Setup ............................. 38
Entering a power-on password ................................................................... 38
Entering a Setup password ........................................................................ 38
Changing a power-on or Setup password ................................................... 39
Deleting a power-on or Setup password ...................................................... 40
National keyboard delimiter characters ...................................................... 40
Clearing passwords .................................................................................. 40
DriveLock ............................................................................................................... 41
Using DriveLock ....................................................................................... 41
DriveLock applications .............................................................................. 41
Smart Cover Sensor ................................................................................................. 43
Setting the Smart Cover Sensor protection level ............................................ 43
Smart Cover Lock .................................................................................................... 43
Locking the Smart Cover Lock .................................................................... 44
Unlocking the Smart Cover Lock ................................................................. 44
Using the Smart Cover FailSafe Key ........................................................... 44
Cable Lock provision ............................................................................................... 44
Fingerprint identification technology .......................................................................... 45
Fault notification and recovery .................................................................................. 45
Drive protection system ............................................................................................ 45
Surge-tolerant power supply ..................................................................................... 45
Thermal sensor ........................................................................................................ 45
5 Serial and Parallel ATA drive guidelines and features
SATA hard drives ................................................................................................................... 47
SATA hard drive cables .......................................................................................................... 48
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SATA data cable ..................................................................................................... 48
SATA power cable .................................................................................................. 48
PATA device information ......................................................................................................... 49
ATA SMART Drives ................................................................................................................ 49
Hard drive capacities ............................................................................................................. 49
6 Identifying routine care and disassembly preparation
Electrostatic discharge information ........................................................................................... 52
Generating static .................................................................................................... 52
Preventing electrostatic damage to equipment ............................................................. 52
Personal grounding methods and equipment .............................................................. 53
Grounding the work area ......................................................................................... 53
Recommended materials and equipment .................................................................... 53
Operating guidelines .............................................................................................................. 55
Routine care .......................................................................................................................... 55
General cleaning safety precautions .......................................................................... 55
Cleaning the workstation case .................................................................................. 55
Cleaning the keyboard ............................................................................................ 56
Cleaning the monitor ............................................................................................... 56
Cleaning the mouse ................................................................................................. 57
Service considerations ............................................................................................................ 57
Power supply fan .................................................................................................... 57
Tools and software requirements ............................................................................... 57
Screws ................................................................................................................... 57
Cables and connectors ............................................................................................ 58
Hard drives ............................................................................................................ 58
Lithium coin cell battery ............................................................................................ 58
7 Removal and replacement procedures
Preparation for disassembly .................................................................................................... 59
External security devices ......................................................................................................... 60
Installing a cable lock .............................................................................................. 60
Installing a padlock ................................................................................................. 60
Access panel ......................................................................................................................... 61
Front bezel ............................................................................................................................ 62
Front drive bezels ................................................................................................................... 63
Cable management ................................................................................................................ 64
Cable connections ................................................................................................... 65
Memory ................................................................................................................................ 66
Expansion cards .................................................................................................................... 67
Drives ................................................................................................................................... 74
Drive positions ........................................................................................................ 74
Removing an external drive ...................................................................................... 74
Disconnecting optical cables ...................................................................... 75
Disconnecting diskette drive cables ............................................................. 75
Releasing the drives .................................................................................. 76
Installing an external drive ....................................................................................... 76
Replacing an internal hard drive ............................................................................... 79
Chassis fan ........................................................................................................................... 83
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Fan shroud ............................................................................................................................ 84
Front I/O panel housing assembly ........................................................................................... 85
Heatsink ............................................................................................................................... 86
Processor .............................................................................................................................. 87
Speaker ................................................................................................................................ 89
Power supply ......................................................................................................................... 90
System board ........................................................................................................................ 91
Battery .................................................................................................................................. 92
Type 1 Battery Holder .............................................................................................. 93
Type 2 Battery Holder .............................................................................................. 93
Type 3 Battery Holder .............................................................................................. 94
Appendix A Connector pin assignments
Keyboard .............................................................................................................................. 95
Mouse .................................................................................................................................. 95
Ethernet BNC ........................................................................................................................ 95
Ethernet RJ-45 ........................................................................................................................ 96
Ethernet AUI .......................................................................................................................... 96
Parallel interface .................................................................................................................... 97
Serial interface, powered and non-powered .............................................................................. 97
USB ...................................................................................................................................... 98
Microphone .......................................................................................................................... 98
Headphone ........................................................................................................................... 98
Line-in audio .......................................................................................................................... 98
Line-out audio ........................................................................................................................ 98
External infrared transceiver .................................................................................................... 99
Monitor ................................................................................................................................ 99
ATA/ATAPI (IDE) Standard drive cable ................................................................................... 100
24-Pin Power ....................................................................................................................... 100
4-Pin Power (for CPU) ........................................................................................................... 101
SATA data and power .......................................................................................................... 101
PCI Express ........................................................................................................................ 101
PCI Express ........................................................................................................................ 102
DVI connector ...................................................................................................................... 103
Appendix B Power cord set requirements
General requirements ........................................................................................................... 105
Japanese power cord requirements ........................................................................................ 105
Country-specific requirements ................................................................................................ 105
Appendix C POST error messages
Power-On Self-Test (POST) ..................................................................................................... 107
POST numeric codes and text messages .................................................................................. 108
Interpreting POST diagnostic front panel LEDs and audible codes .............................................. 115
Appendix D Troubleshooting without diagnostics
Safety and comfort ............................................................................................................... 119
Before you call for technical support ....................................................................................... 119
Helpful hints ........................................................................................................................ 120
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Solving general problems ...................................................................................................... 122
Solving power problems ....................................................................................................... 126
Solving diskette problems ...................................................................................................... 127
Solving hard drive problems .................................................................................................. 130
Solving media card reader problems ...................................................................................... 132
Solving display problems ...................................................................................................... 134
Solving audio problems ........................................................................................................ 138
Solving printer problems ....................................................................................................... 140
Solving keyboard and mouse problems .................................................................................. 141
Solving hardware installation problems ................................................................................... 143
Solving network problems ..................................................................................................... 145
Solving memory problems ..................................................................................................... 148
Solving processor problems ................................................................................................... 150
Solving CD-ROM and DVD problems ...................................................................................... 151
Solving drive key problems ................................................................................................... 154
Solving front panel component problems ................................................................................. 155
Solving internet access problems ............................................................................................ 156
Solving software problems .................................................................................................... 158
Appendix E System board and riser board reference designators
.......................................................................................................................................... 159
Appendix F Memory
DDR2-SDRAM DIMMs ........................................................................................................... 165
Populating DIMM sockets ...................................................................................................... 166
Index ............................................................................................................................... 169
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1

Install the operating system

CAUTION: Do not add optional hardware or third-party devices to your workstation until the operating
system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might damage the software that runs the workstation or prevent its proper installation.
NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
The first time the workstation is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the operating system being installed. Carefully read and follow the instructions that appear on the screen to complete the installation.
NOTE: If the workstation shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
If the workstation was not shipped with a Microsoft operating system, some portions of this documentation do not apply. For complete operating system installation and configuring instructions, refer to the operating system documentation. Additional information is available in online help.
Microsoft security updates are available on the Microsoft Web site.

Installing or upgrading device drivers

To install optional hardware devices after the operating system installation is complete, the drivers for each of the devices must also be installed.
If prompted for the I386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate
drivers.
Obtain the latest support software, including support software for the operating system from
www.hp.com/support. Select the appropriate country and language then, select Download drivers
and software, enter the model number of the workstation, and press Enter.
You can also obtain the latest support software on CDs. The following Web site provides information on how to purchase a support software CD subscription:
desktops/us/purchase.html.
NOTE: If the workstation has a writable optical drive, install the appropriate application to be able to
write to the drive.
http://h18000.www1.hp.com/support/files/
ENWW Installing or upgrading device drivers 1

Transferring files and settings

Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from an old workstation to a new one. Click Start > All Programs > Accessories > System Tools > Files and
Settings Transfer Wizard. Follow the wizard to transfer the files and settings to the new workstation.

Creating a disc recovery set

CAUTION: HP no longer ships the Restore Plus! CD with workstations. Instead, HP Backup and Recovery
Manager is pre-loaded on each system. HP recommends the creation of a recovery CD as soon as the workstation has been set up. Creating the Restore Plus! CD set is important in the event that you ever need to restore the system hard drive to its factory installed state.
HP Backup and Recovery Manager can create the Restore Plus CD set, This set includes the Restore Plus CD, the Operating System CD, and any Supplemental Software CDs.
CAUTION: The Restore Plus CD set will not include any system settings or user data created after the
initial system setup.
To create the Restore Plus CD set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open
the Backup and Recovery Wizard, then click Next.
Select Create factory software recovery CDs or DVDs to recover the system.
2.
Follow the instructions in the wizard.
3.
The HP Backup and Recovery Manager can be used to back up data and system files to the hard drive, to network drives, or to removable media, such as CDs, DVDs, or flash media. If data or system files are lost, deleted, or corrupted, Backup and Recovery Manager allows you to retrieve data or restore the last good system image.
CAUTION: HP recommends that a backup schedule be created immediately to ensure continued system
and data protection. Automatic backups can be scheduled using the HP Backup and Recovery Wizard. Recovery Points, Entire Drive Backups, and File Backups can be automatically backed up without user intervention. HP recommends scheduling Recovery Points Backups to provide the most comprehensive coverage.
NOTE: If HP Backup and Recovery Manager is preinstalled, the Restore Plus CD set and the initial
recovery point may be saved to disc as often as necessary, but only a single copy of the Microsoft Windows CD can be created, due to licensing constraints.
NOTE: You can access a user manual at Start > HP Backup and Recovery > HP Backup and
Recovery Manager Manual.
NOTE: If Create factory software recovery CDs or DVDs to recover the system is
unavailable on the system, the HP Restore Plus CD set can be obtained through product support on
http://welcome/country/us/en/contact_us.html.
2Chapter 1 Install the operating system ENWW
2

Computer Setup (F10) utility

Computer Setup (F10) utilities

Use Computer Setup (F10) utility to do the following:
Change factory default settings.
Set the system date and time.
Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB
flash media devices.
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during
a Full Boot. You can set the system to:
always Quick Boot (default);
periodically Full Boot (from every 1 to 30 days); or
always Full Boot.
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST)
messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12).
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.
Enter the Asset Tag or property identification number assigned by the company to this workstation.
Enable the power-on password prompt during system restarts (warm boots) as well as during power-
on.
Establish a setup password that controls access to Computer Setup (F10) Utility and the settings
described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded
NIC, so that they cannot be used until they are unsecured.
Enable or disable removable media boot ability.
Enable or disable legacy diskette write ability (when supported by hardware).
ENWW Computer Setup (F10) utilities 3
Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test
(POST).
Replicate the system setup by saving system configuration information on diskette and restoring it on
one or more workstations.
Execute self-tests on a specified ATA hard drive (when supported by drive).
Enable or disable DriveLock security (when supported by drive).

Using Computer Setup (F10) utilities

Computer Setup can be accessed only by turning the workstation on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the workstation. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
Select your language from the list and press Enter.
3.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
4.
Power and Advanced.
Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)
5.
keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
If you have made changes that you do not want applied, select Ignore Changes and Exit.
To reset to factory settings or previously saved default settings (some models), select Apply Defaults and Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the workstation power OFF while the BIOS is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the workstation only after exiting the F10 Setup screen.
Table 2-1 Computer Setup (F10) Utility
Heading Table
File Table 2-2 Computer Setup—File on page 5
Storage Table 2-3 Computer Setup—Storage on page 6
Security Table 2-4 Computer Setup—Security on page 9
Power Table 2-5 Computer Setup—Power on page 11
Advanced Table 2-6 Computer Setup—Advanced (for advanced users)
on page 12
4Chapter 2 Computer Setup (F10) utility ENWW

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-2 Computer Setup—File
Option Description
System Information
About
Set Time and Date
Flash System ROM
(some models)
Replicated Setup Save to Removable Media
Lists:
Product name
SKU number (some models)
Processor type/speed/stepping
Cache size (L1/L2) (dual core processors have this listed twice)
Installed memory size/speed, number of channels (single or dual) (if applicable)
Integrated MAC address for embedded, enabled NIC (if applicable)
System BIOS (includes family name and version)
Chassis serial number
Asset tracking number
Displays copyright notice.
Allows you to set system time and date.
Allows you to select a drive containing a new BIOS.
Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media device, or a diskette-like device.
Default Setup Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults and Exit
Ignore Changes and Exit
Save Changes and Exit
Applies the currently selected default settings and clears any established passwords.
Exits Computer Setup without applying or saving any changes.
Saves changes to system configuration or default settings and exits Computer Setup.
ENWW Computer Setup (F10) utilities 5

Computer Setup—Storage

NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-3 Computer Setup—Storage
Option Description
Device Configuration
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options may be presented.
Diskette Type (Legacy Diskettes only)
Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB.
Drive Emulation
Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive can be made bootable by selecting diskette emulation.)
Drive Type Emulation Options
ATAPI Zip drive:
None (treated as Other).
Diskette (treated as diskette drive).
Legacy Diskette: No emulation options available.
CD-ROM: No emulation options available.
ATAPI LS-120:
None (treated as Other).
Diskette (treated as diskette drive).
Hard Disk
None (prevents BIOS data accesses and disables it as a boot device).
Hard Disk (treated as hard disk).
Multisector Transfers (ATA disks only)
Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16.
Transfer Mode (IDE devices only)
Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.
Translation Mode (ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and None.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be
changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.
6Chapter 2 Computer Setup (F10) utility ENWW
Table 2-3 Computer Setup—Storage (continued)
Translation Parameters (ATA disks only)
NOTE: This feature appears only when User translation mode is selected.
Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.
Default Values IDE/SATA
Allows you to specify the default values for the Multisector Transfers, Transfer Mode, and Translation Mode for ATA devices.
Storage Options Removable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
BIOS DMA Data Transfers
Allows you to control how BIOS disk I/O requests are serviced. When Enable is selected, the BIOS will service ATA disk read and write requests with DMA data transfers. When Disable is selected, the BIOS will service ATA disk read and write requests with PIO data transfers.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system. The only supported option is IDE, which is the deault.
NOTE: RAID is not supported on the xw3400 Workstation.
SATA 0 and 2
Allows you to enable or disable DOS and boot accesses to the Primary channel of the first SATA controller. This feature only applies when SATA Emulation = IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
SATA 1 and 3
Allows you to enable or disable DOS and boot accesses to the Secondary channel of the first SATA controller. This feature only applies when SATA Emulation = IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
SATA 4 (some models)
Allows you to enable or disable DOS and boot accesses to the Primary channel of the second SATA controller. This feature only applies when SATA Emulation = IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
SATA 5 (some models)
Allows you to enable or disable DOS and boot accesses to the Secondary channel of the second SATA controller. This feature only applies when SATA Emulation = IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
DPS Self-Test
Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests.
ENWW Computer Setup (F10) utilities 7
Table 2-3 Computer Setup—Storage (continued)
NOTE: This selection will only appear when at least one drive capable of performing the DPS self-
tests is attached to the system.
Boot Order
Allows you to:
Specify the order in which attached devices (such as a USB flash media device, diskette drive,
hard drive, optical drive, or network interface card) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system
has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the workstation and press F9 when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The workstation then boots from the selected non-default device for this one time.
8Chapter 2 Computer Setup (F10) utility ENWW

Computer Setup—Security

NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-4 Computer Setup—Security
Option Description
Smart Card Options
(some models)
Setup Password
Power-On Password
Password Options
(This selection appears only if a power-on password or setup password is set.)
Allows you to enable/disable the Smart Card to be used in place of the Power-On Password.
Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM,
and make changes to certain plug and play settings under Windows.
See the Troubleshooting Guide on the Documentation and Diagnostics CD for more information.
Allows you to set and enable power-on password. The power-on password prompt appears after a power cycle. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: This password does not appear on warm boots , such as Ctrl + Alt + Delete or Restart
from Windows, unless enabled in Password Options, below.
See the Troubleshooting Guide on the Documentation and Diagnostics CD for more information.
Allows you to:
Lock legacy resources (appears if a setup password is set)
Enable/disable network server mode (appears if a power-on password is set)
Specify whether the password is required for warm boot (Ctrl + Alt + Delete) (appears if a power-
on password is set)
Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but
not changing, the F10 Setup Options without entering setup password)
See the Desktop Management Guide on the Documentation and Diagnostics CD for more information.
Embedded Security
(This menu item only appears after the Embedded Security Device is made available under Device Security.)
Device Security
Allows you to:
Enable/disable the Embedded Security device
Reset the device to Factory Settings
Enable/disable power-on authentication support. (some models)
Reset authentication credential. (some models)
This feature is supported on some models only. See the Desktop Management Guide on the Documentation and Diagnostics CD for more information.
Allows you to set Device Available/Device Hidden for
Serial ports
Parallel port
All USB ports
Front USB ports
System audio
ENWW Computer Setup (F10) utilities 9
Table 2-4 Computer Setup—Security (continued)
Network controllers (some models)
Embedded security device (some models)
Network Service Boot
System IDs
DriveLock Security
OS Security (some
models)
Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.)
Allows you to set:
Asset tag (18-byte identifier) and ownership tag (80-byte identifier displayed during POST). See
the Desktop Management Guide on the Documentation and Diagnostics CD for more information.
Ownership Tag. This tag is a string that is displayed under the POST splash screen that may be
used to identify the owner of the workstation.
Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be
updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)
Keyboard locale setting (for example, U.S. or Deutsch) for System ID entry.
Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is
attached to the system.
See the Desktop Management Guide on the Documentation and Diagnostics CD for more information.
NOTE: An OS Security selection is in effect only if the processor and operating system being used
comprehend and utilize the security feature.
Setup Security Level
Data Execution Prevention (some models) (enable/disable) Helps prevent OS security breaches.
Intel Virtualization Technology (some models) (enable/disable) Changing this setting requires
turning the workstation off and then back on.
Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password.
This feature allows the administrator the flexibility to protect changes to essential setup options, while allowing the user to view system settings and configure nonessential options. The administrator specifies access rights to individual setup options on a case-by-case basis via the Setup Security Level menu. By default, all setup options are assigned Setup Password, indicating the user must enter the correct Setup Password during POST to make changes to any of the options. The administrator may set individual items to None, indicating the user can make changes to the specified options when setup has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if a Power-On Password is enabled.
NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without knowing
the setup password.
10 Chapter 2 Computer Setup (F10) utility ENWW

Computer Setup—Power

NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-5 Computer Setup—Power
Option Description
Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
OS Power Management
processor voltage and frequency when the current software load does not require the full capabilities of the processor.
Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
processors power consumption when the processor is idle.
AC PI S3 Hard D isk Reset— Enabling this causes the BIOS to ensure hard disks are ready to accept
commands after resuming from S3 before returning control to the operating system.
ACPI S3 PS2 Mouse Wakeup—Enables or disables waking from S3 due to PS2 mouse activity.
USB Wake on Device Insertion (some models)—Allows system to wake from Standby on USB
device insertion.
Unique Sleep Blink Rates—This feature is designed to give the user a visual indication of the sleep
state the system is in. Each sleep state has a unique blink pattern:
S0 = Solid green LED.
S3 = 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e., repeated cycles of 3 blinks and a pause.
Hardware Power Management
Thermal
S4 = 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e.,
repeated cycles of 4 blinks and a pause.
S5 = LED is off.
If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3 use 1 blink per second.
SATA power management enables or disables SATA bus and/or device power management.
Fan idle mode—This bar graph controls the minimum permitted fan speed.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically controlled.
ENWW Computer Setup (F10) utilities 11

Computer Setup—Advanced

NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-6 Computer Setup—Advanced (for advanced users)
Option Heading
Power-On Options
Allows you to set:
POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).
POST messages (enable/disable).
F9 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F9
= Boot Menu during POST. Disabling this feature prevents the text from being displayed. However, pressing F9 will still access the Shortcut Boot [Order] Menu screen. See Storage > Boot Order for more information.
F10 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text
F10 = Setup during POST. Disabling this feature prevents the text from being displayed. However, pressing F10 will still access the Setup screen.
F12 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text
F12 = Network Service Boot during POST. Disabling this feature prevents the text from being displayed. However, pressing F12 will still force the system to attempt booting from the network.
Option ROM prompt (enable/disable) Enabling this feature will cause the system to display a
message before loading option ROMs. (This feature is supported on some models only.)
Remote wakeup boot source (remote server/local hard drive).
After Power Loss (off/on/previous state): Setting this option to:
Off—causes the workstation to remain powered off when power is restored.
On—causes the workstation to power on automatically as soon as power is restored.
On—allows you to power on the workstation using a power strip switch, if the workstation
is connected to an electric power strip.
Previous state—causes the workstation to power on automatically as soon as power is
restored, if it was on when power was lost.
NOTE: If you turn off power to the workstation using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified
delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.
I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating
Systems to run optimally. This feature must be disabled for certain non-Microsoft Operating Systems to work properly.
Limit CPUID Maximum Value to 3. Restricts the number of CPUID functions reported by the
microprocessor. (Enable this feature if booting to Windows NT.)
Execute Memory Test (some models)
BIOS Power-On
Onboard Devices
Restarts the workstation and executes the POST memory test.
Allows you to set the workstation to turn on automatically at a time you specify.
Allows you to set resources for or disable onboard system devices (diskette controller, serial port, or parallel port).
12 Chapter 2 Computer Setup (F10) utility ENWW
Table 2-6 Computer Setup—Advanced (for advanced users) (continued)
Lists currently installed PCI devices and their IRQ settings.
PCI Devices
Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings
have no effect under an ACPI-based operating system.
PCI VGA Configuration
Bus Options
Device Options
Displayed only if there are one or more PCI graphics controllers in the system and the integrated video is enabled. Allows you to specify which VGA controller will be the “boot” or primary VGA controller.
On some models, allows you to enable or disable:
PCI SERR# generation.
PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space;
only needed when more than one graphics controller is installed.
Allows you to set:
Printer mode (Bi-Directional, EPP + ECP, Output Only).
Num Lock state at power-on (off/on).
S5 Wake on LAN (enable/disable).
To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to
select the Advanced > Device Options menu and set the S5 Wake on LAN feature to Disable. This obtains the lowest power consumption available on the workstation during S5. It does not affect the ability of the workstation to Wake on LAN from suspend or hibernation, but will prevent it from waking from S5 via the network. It does not affect operation of the network connection while the workstation is on.
If a network connection is not required, completely disable the network controller (NIC) by
using the arrow (left and right) keys to select the Security > Device Security menu. Set the Network Controller option to Device Hidden. This prevents the network controller from being used by the operating system and reduces the power used by the workstation in S5.
Processor cache (enable/disable).
Integrated Graphics Memory Size (Automatic, 32M, 64M, 128M, 256M). This allows the user
to control the size of the memory used by the integrated graphics controller. Automatic allows the BIOS to choose the optimal size. Available sizes may be limited by the installed system memory.
Integrated Video (enable/disable). Allows you to use integrated video and PCI Up Solution video
at the same time (available on some models only).
NOTE: After Integrated Video is enabled and changes saved, a new menu item appears under
Advanced to allow you to select the primary VGA controller video device.
Internal speaker (some models) (enable/disable) (does not affect external speakers)
Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information.
NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option
ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option-ROM-enabled.
Surround View (enable/disable). This enables the ATI Surround View option that allows the
integrated graphics controller and an ATI PCI Express graphics card to work at the same time for multi-monitor support.
ENWW Computer Setup (F10) utilities 13

Recovering the configuration settings

This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See in the Computer Setup—File table.)
NOTE: It is recommended that you save any modified workstation configuration settings to a diskette,
a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive) and save the diskette or device for possible future use.
To restore the configuration, insert the diskette, USB flash media device, or other storage media emulating a diskette with the saved configuration and perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See Setup—File table.)
Restore from Removable Media on page 5 in the Computer
Save to Removable Media on page 5
14 Chapter 2 Computer Setup (F10) utility ENWW
3

HP Insight Diagnostics

HP Insight Diagnostics

NOTE: HP Insight Diagnostics is included on CD with some workstation models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the workstation. From the Survey tab, there is access to several categories of information about the workstation. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on the workstation are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.
NOTE: Third party devices may not be detected by HP Insight Diagnostics.

Accessing HP Insight Diagnostics

You must boot to the Documentation and Diagnostics CD, as described in the steps below, to access HP Insight Diagnostics.
While the workstation is on, insert the Documentation and Diagnostics CD into an optical drive on
1.
the workstation.
Shut down the operating system and turn off the workstation.
2.
Turn on the workstation. The system will boot to the CD.
3.
NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot
order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to Section 2.2 for more information.
4. Select the appropriate language and click Continue.
ENWW HP Insight Diagnostics 15
NOTE: It is recommended that you accept the assigned default keyboard for your language unless
you want to test your specific keyboard.
5. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight
Diagnostics utility launches with the Survey tab displayed.

Survey tab

The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category.
In the Category field, you can select the following categories of information to display:
All—Gives a listing of all categories of information about the workstation.
Overview—Gives you a listing of general information about the workstation.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, asset tag, system serial number, and processor information.
Communication—Shows information about the workstation parallel (LPT) and serial (COM) port
settings, plus USB and network controller information.
Graphics—Shows information about the graphics controller of the workstation.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to
the workstation.
Memory—Shows information about all memory in the workstation. This includes memory slots on the system board and any memory modules installed.
Miscellaneous—Shows HP Insight Diagnostics version information, workstation configuration memory (CMOS) information, system board data, and system management BIOS data.
Storage—Shows information about storage media connected to the workstation. This list includes all fixed disks, diskette drives, and optical drives.
System—Shows information about the workstation model, processor, chassis, and BIOS, plus internal speaker and PCI bus information.

Test tab

The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode.
There are three types of tests to choose from:
Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode.
Complete Test—Provides a predetermined script where each hardware component is fully tested. There are more tests available in the Interactive mode, but these require user intervention.
Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run.
16 Chapter 3 HP Insight Diagnostics ENWW
For each test type, there are two test modes to choose from:
Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed.
Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they are displayed when testing is complete.
To begin testing:
Select the Test tab.
1.
2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.
3. Select the Test Mode: Interactive or Unattended.
4. Choose how you want the test to be executed, either Number of Loops or Total Test Time.
When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes.
If performing a Quick Test or Complete Test, select the device to be tested from the drop-down list.
5.
If performing a Custom Test, Click the Expand button and select the devices to be tested or click the Check All button to select all devices.
6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status
tab, which allows you to monitor the progress of the test, is automatically displayed during the testing process. When the test is complete, the Status tab shows whether the device passed or failed.
7. If errors are found, go to the Log tab and click the Error Log to display more detailed information

Status tab

The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test.
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab.
The Status tab also shows:
and recommended actions.
The devices being tested
The test status (running, passed, or failed) of each device being tested
The overall test progress of all devices being tested
The test progress for each device being tested
The elapsed test times for each device being tested
ENWW HP Insight Diagnostics 17

Log tab

The Log tab contains a Test Log tab and an Error Log tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.
The Clear Error Log button will clear the contents of the Error Log.
The Device section displays the device tested.
The Test section displays the type of test run.
The Description section describes the error that the diagnostic test found.
The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware.
The Failed Count is the number of times the device has failed a test.
The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab.

Help tab

On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab.
The HP Insight Diagnostics tab contains help topics and includes search and index features.
The Error Codes tab provides a description of each numerical error code that may appear in the Error
Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the
code in the box at the top of the tab and click the Find Error Codes button.
The Test Components tab displays low-level information on tests that are run.

Saving and printing information in HP Insight Diagnostics

You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automat icall y c re at e an ht ml fi le t ha t ha s t he sa me appearance as the information displayed on the screen.
Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys
1.
are not supported.
2. Click Save in the bottom right corner of the screen.
3. Select Save to the floppy or Save to USB key.
4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the
inserted diskette or USB HP Drive Key.
18 Chapter 3 HP Insight Diagnostics ENWW
NOTE: Do not remove the diskette or USB key until you see a message indicating that the html file
has been written to the media.
Print the information from the storage device used to save it.
5.
NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the screen
then remove the Documentation and Diagnostics CD from the optical drive.

Downloading the latest version of HP Insight Diagnostics

Go to
1.
2. Click the Software & Driver Downloads link.
3.
4.
5.
6. Click the Diagnostic link.
7. Click HP Insight Diagnostics Offline Edition.
8. Select a language and click Download.
NOTE: The download includes instructions on how to create the bootable CD.
http://www.hp.com.
Enter your product number (for example, xw3400) in the text box and press the Enter key.
Select your specific workstation model.
Select your OS.

Protecting the software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

Restoring the software

The HP Backup and Recovery Manager is an easy-to-use, versatile application that is pre-loaded on each system and allows you to:
create Recovery Points to back up the entire system incrementally
back up the entire hard drive in a single archive
back up individual files
Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Recovery can be performed from the Recovery Partition on the hard drive or the Recovery Disc Set . The Recovery Disc Set includes the Restore Plus! CD, the Microsoft Operating System, and any Supplemental Software CDs.
NOTE: HP highly recommends that you create a Recovery Disc Set immediately before using the
workstation and schedule regular automatic Recovery Point backups.
The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, Workstation Recovery, requires a reboot to the Recovery
ENWW Protecting the software 19
Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message ”Press F11 for Emergency Recovery.”
NOTE: For more information on using HP Backup and Recovery Manager, refer to the HP Backup and
Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and
Recovery Manager Manual.
20 Chapter 3 HP Insight Diagnostics ENWW
4

Desktop management

HP Client Management Solutions provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal workstations. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide effort to develop the standards and infrastructure required to effectively deploy, configure, and manage desktops, workstations, and notebook PCs. HP develops its own management software and works closely with leading management software solution providers in the industry to ensure compatibility between HP Client Management Solutions and these products. HP Client Management Solutions are an important aspect of our broad commitment to providing you with solutions that assist you in lowering the total cost of owning and maintaining the PCs throughout their lifecycle.
The key capabilities and features of desktop management are:

Initial configuration and deployment

Remote system installation
Software updating and management
ROM flash
Asset tracking and security
Fault notification and recovery
NOTE: Support for specific features described in this guide may vary by model or software version.
Initial configuration and deployment
The workstation comes with a preinstalled system software image. After a brief software “unbundling” process, the workstation is ready to use.
You may prefer to replace the preinstalled software image with a customized set of system and application software. There are several methods for deploying a customized software image. They include:
Installing additional software applications after unbundling the preinstalled software image.
Using software deployment tools, such as HP OpenView Client Configuration Manager, HP
OpenView Configuration Management Solutions Radia OS Manager, or Altiris Deployment Solution, to replace the preinstalled software with a customized software image.
Using a disk cloning process to copy the contents from one hard drive to another.
The best deployment method depends on your information technology environment and processes. The Workstation Deployment section of the HP Lifecycle Service Web site (
ENWW Initial configuration and deployment 21
http://h20219.www2.hp.com/
services/cache/80906-0-0-225-121.html) provides information to help you select the best deployment
method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.
NOTE: See HP Backup and Recovery Manager on page 22 for information on creating the Restore
Plus! CD.

HP OpenView Agent

The Radia Management Agent (RMA) used by both HP OpenView Client Configuration Manager and HP OpenView Workstation Configuration Management Solutions (Radia) is pre-loaded on the workstation. When installed, it enables communication with the HP OpenView management console.
To install the Radia Management Agent:
1. Click Start.
2. Click All Programs.
3. Click HP Manageability.
4. Click Radia Management Agent Readme.
Review and follow the instructions contained in the Readme file to install the Radia Management
5.
Agent.

Altiris Deployment Solution Agent

This program is pre-loaded on the workstation. When installed, it enables communication with the administrator Altiris Deployment Solution console.
To install Altiris Deployment Solution Agent:
1. Click Start.
2. Click All Programs.
3. Click Software Setup.
4. Click Next.
Scroll down and click on the link to install Altiris AClient.
5.
The Altiris Deployment Solution Agent is a key infrastructure component for enabling the HP Client Foundation Suite and the Client Premium Suite. To learn about the other infrastructure components necessary for implementing the HP Client Foundation Suite and Client Premium Suite, please visit
www.hp.com/go/easydeploy.

HP Backup and Recovery Manager

CAUTION: HP no longer ships the Restore Plus! CD set with workstations. Instead, HP Backup and
Recovery Manager is pre-loaded on each system. HP recommends that you create a recovery CD set as soon as you have set up the new workstation. Creating the Restore Plus! CD set is important in the event that you ever need to restore the system hard drive to its factory installed state.
22 Chapter 4 Desktop management ENWW
HP Backup and Recovery Manager can create the Restore Plus! CD set. This set includes the Restore Plus! CD, the Operating System CD, and any Supplemental Software CDs.
CAUTION: The Restore Plus! CD set will not include any system settings or user data created after the
initial system setup.
To create the Restore Plus! CD set:
1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open
the Backup and Recovery Wizard, then click Next.
2. Select Create factory software recovery CDs or DVDs to recover the system.
Follow the instructions in the wizard.
3.
In addition to allowing you to create the Restore Plus! CD set, HP Backup and Recovery Manager can be used to back up data and system files to the hard drive, to network drives, or to removable media, such as CDs, DVDs, or flash media. If data or system files are lost, deleted, or corrupted, Backup and Recovery Manager allows you to retrieve data or restore the last good system image.
CAUTION: HP recommends that a backup schedule be created immediately to ensure continued system
and data protection. Automatic backups can be scheduled using the HP Backup and Recovery Manager Wizard. Recovery Points, Entire Drive Backups, and File Backups can be automatically backed up without user intervention. HP recommends scheduling Recovery Point Backups to provide the most comprehensive coverage.
NOTE: If HP Backup and Recovery Manager is preinstalled, the Restore Plus! CD set and the initial
recovery point may be saved to disc as often as necessary, but only a single copy of the Microsoft Windows CD can be created, due to licensing constraints.
You can access a user manual at Start > HP Backup and Recovery > HP Backup and Recovery Manager Manual. We suggest that you print this document for easy reference in case of future emergency.
If Create factory software recovery CDs or DVDs to recover the system is unavailable on your system, the HP Restore Plus! CD set can be obtained through product support on
http://welcome.hp.com/country/us/en/contact_us.html.
ENWW Initial configuration and deployment 23

Remote system installation

Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:
Formatting a hard drive
Deploying a software image on one or more new workstations
Remotely updating the system BIOS in flash ROM (
Configuring the system BIOS settings
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen when the workstation is booting up. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.
Remote ROM Flash on page 29)

Software updating and management

HP provides several tools for managing and updating software on desktops, workstations, and notebooks:
HP Client Manager
HP System Software Manager
HP ProtectTools Security Manager
HP Client Management Premium Suite
HP Client Foundation Suite
HP OpenView Client Configuration Manager
HP OpenView Management Suite for Desktops using Radia
HP Proactive Change Notification
HP Subscriber's Choice

HP Client Management Interface

Regardless of the system management tools your IT department uses, managing both your hardware and software assets is important to keeping your IT costs low and your business agile.
With the HP Client Management Interface (HP CMI), new HP workstations seamlessly integrate into your managed IT environment. HP CMI provides an interface that simplifies the integration of HP workstations with popular industry system management tools (including Microsoft Systems Management Server, IBM Tivoli Software, and HP OpenView Operations) and custom inhouse developed management applications. Using HP CMI, systems management tools and applications can request in-depth client inventory, receive health status information, and manage system BIOS settings by communicating directly with the client workstation, reducing the need for agent or connector software to achieve integration.
NOTE: The system management tools mentioned above do not automatically connect into HP CMI. Some
script development is typically required to interface with HP CMI.
24 Chapter 4 Desktop management ENWW
HP Client Management Interface is based on industry standards that include Microsoft Windows Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation technology utilized in HP Client Management Solutions. With HP CMI, HP gives you flexibility in choosing how you manage your HP client workstations.
HP Client Management Interface used in conjunction with system management software can:
Request in-depth client inventory information—Capture detailed information about the processors,
hard drives, memory, BIOS, drivers, including sensor information (such as fan speed, voltage, and temperature)
Receive health status information—Subscribe for a wide range of client hardware alerts (such as
over-temperature, fan stall, and hardware configuration changes) to be sent to the system management console, application, or to the local client workstation. Alerts are sent real-time when triggered by hardware events.
Manage system BIOS settings—Perform F10 functions including setting and changing the BIOS
passwords and workstation boot order remotely from your system management console on any or all of your client systems without having to visit each machine.

HP System Software Manager

HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers and BIOS updates for your networked workstations. When SSM runs, it silently (without user interaction) determines the revision levels of drivers and BIOS installed on each networked client system and compares this inventory against system software SoftPaqs that have been tested and stored in a central file store. SSM then automatically updates any down-revision system software on the networked workstations to the later levels available in the file store. Since SSM only allows distribution of SoftPaq updates to the correct client system models, administrators can confidently and efficiently use SSM to keep system software updated.
System Software Manager integrates with enterprise software distribution tools such as HP OpenView Management Suite using Radia and Microsoft Systems Management Server (SMS). Using SSM, you can distribute customer-created or third-party updates that have been packaged in the SSM-format.
SSM may be downloaded at no charge by visiting

HP Client Manager

HP Client Manager, developed with Altiris, is available free for all supported HP business desktop, notebook, and workstation models. SSM is integrated into HP Client Manager, and enables central tracking, monitoring, and management of the hardware aspects of HP client systems.
Use HP Client Manager to:
Get valuable hardware information such as CPU, memory, video, and security settings
Monitor system health to fix problems before they occur
Automatically acquire and install drivers and BIOS updates without visiting each workstation
Remotely configure BIOS and security settings
Automate processes to quickly resolve hardware problems
www.hp.com/go/ssm.
ENWW Software updating and management 25
Tight integration with HP Instant Support tools reduces hardware troubleshooting time.
Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models
System Health Scan—check for known hardware issues in your installed base of HP client systems
Active Chat—connect to HP customer support to resolve issues
HP Knowledgebase—link to expert information
Automated SoftPaq collection and delivery process for fast resolution of hardware problems
Identify, inventory, and initialize systems with HP ProtectTools embedded security chip
Option for health alerts to display locally on the client system
Report basic inventory information for non-HP clients
For more information on HP Client Manager, visit
www.hp.com/go/clientmanager.

HP ProtectTools Security Manager

ProtectTools Security Manager software provides security features that help protect against unauthorized access to the workstation, networks, and critical data. Enhanced security functionality is provided by the following modules:
Smart Card Security for ProtectTools
Embedded Security for ProtectTools
BIOS Configuration for ProtectTools
Credential Manager for ProtectTools
The modules available for your workstation may vary depending on your model. For example, Embedded Security for ProtectTools requires that the Trusted Platform Module (TPM) embedded security chip (some models only) be installed on your workstation, and Smart Card Security for ProtectTools requires an optional smart card and reader.
ProtectTools modules may be preinstalled, preloaded, or available for purchase from the HP Web site.
http://www.hp.com/products/security for more information.
Visit

HP Client Management Premium Suite

HP Client Premium Suite (HP CPS) is designed for organizations wanting full client hardware and software lifecycle management from a single, Web-based management console. It combines:
HP Client Manager
HP Systems Insight Manager Connector
HP OpenView Connector
Altiris Client Manager Suite - Level 1
Altiris Connector Solution
Altiris Local Recovery Pro
Altiris AuditExpress
26 Chapter 4 Desktop management ENWW
For more information on HP Client Management Premium Suite, visit www.hp.com/go/easydeploy.

HP Client Foundation Suite

The HP Client Foundation Suite (HP CFS) is designed for organizations wanting essential client management functionality. It combines:
HP Client Manager
HP Systems Insight Manager Connector
Altiris Migration Suite
Altiris Local Recovery Pro
For more information about the HP Client Foundation Suite, visit

HP OpenView Client Configuration Manager

HP OpenView Client Configuration Manager is a simplified, out-of-the-box, and easy-to-use solution that solves immediate workstation software configuration management needs.
Integrated software management
Inventory collection
Operating system deployment and settings migration
Patch management
Software distribution
Software usage metering
Integrated hardware management
Remote control
HP alert monitoring
HP hardware driver and BIOS updates
http://www.hp.com/go/easydeploy.
Integration with HP ProtectTools
Free add-on support for Intel Active Management Technology (AMT)
For more information about the HP OpenView Client Configuration Manager, visit
http://www.managementsoftware.hp.com/products/ccm/index.html.

HP OpenView Workstation Configuration Management solutions

HP OpenView Configuration Management solutions automate the management of software such as operating systems, applications, patches, content, and configuration settings to ensure that each computing device is maintained in the right configuration.
Proven across enterprises of every size and complexity, HP’s adaptive, policy-based model for software Configuration Management, automates the entire software lifecycle management process - from discovery, deployment, and ongoing management through to migration and retirement.
ENWW Software updating and management 27
By substituting automation for manual intervention, HP helps its customers lower costs, significantly reduce software related problems, and ensure the software supporting their business operations is reliable and secure.
For more information on HP OpenView Workstation Configuration Management Solution, visit
http://h20229.www2.hp.com/solutions/ascm/index.html.

Proactive change notification

The Proactive Change Notification program uses the Subscriber's Choice Web site in order to proactively and automatically:
Send you Proactive Change Notification (PCN) e-mail informing you of hardware and software
changes to most commercial workstations and servers, up to 60 days in advance
Send you e-mail containing Customer Bulletins, Customer Advisories, Customer Notes, Security
Bulletins, and Driver alerts for most commercial workstations and servers
You create your own profile to ensure that you only receive the information relevant to a specific IT environment. To learn more about the Proactive Change Notification program and create a custom profile,
http://h30046.www3.hp.com/subhub.php
visit

Subscriber’s Choice

Subscriber’s Choice is a client-based service from HP.
Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver and support alerts/notifications.
Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval. To learn more about Subscriber’s Choice and create a custom profile, visit

Retired solutions

Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP business desktops, notebooks, or workstations. Starting with new business desktops, notebooks, and workstations released in 2006, all will ship with HP Backup and Recovery Manager.

ROM Flash

The workstation's BIOS is stored in a programmable flash ROM (read only memory). By establishing a setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. Should you need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and support page,
CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit
go/ssm.
http:///www.hp.com/support/files.
http://h30046.www3.hp.com/subhub.php.
http://www.hp.com/
28 Chapter 4 Desktop management ENWW

Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP workstations directly from the centralized network management console. Enabling the system administrator to perform this task remotely on multiple workstations results in a consistent deployment of, and greater control over, HP workstation BIOS images over the network. It also results in greater productivity and lower total cost of ownership.
NOTE: The workstation must be powered on, or turned on through Remote Wakeup, to take advantage
of Remote ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or System Software Manager at
http://h18000.www1.hp.com/im/prodinfo.html.

HPQFlash

The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a Windows operating system.
For more information on HPQFlash, visit of the workstation when prompted.
http://www.hp.com/support/files and enter the model number

Boot Block Emergency Recovery Mode

Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete. This would render the system BIOS unusable. The Boot Block is a flash-protected section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on.
If the system BIOS image is valid, the system starts normally.
If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to
search removable media for BIOS image files. If an appropriate BIOS image file is found, it is
automatically flashed into the ROM.
start the system from bootable removable media that automatically invokes system BIOS
upgrade utilities.
When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing the video option ROM image is not corrupt, Boot Block Emergency Recovery Mode will be displayed on the screen.
To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following steps:
Turn off the power.
1.
Insert a diskette, CD, or USB flash device containing the desired BIOS image file in the root directory.
2.
NOTE: The media must be formatted using the FAT12, FAT16, or FAT32 file system.
Turn on the workstation.
3.
If no appropriate BIOS image file is found, the failsafe Boot Block BIOS will attempt to start the system from a bootable device. If no bootable device is found, you will be prompted to insert media containing a BIOS image file or BIOS upgrade utility.
ENWW Boot Block Emergency Recovery Mode 29
If the system successfully reprograms the ROM, the system will automatically power off.
Remove the removable media used to upgrade the BIOS.
4.
Turn the power on to restart the workstation.
5.

Replicating the setup

The following procedures give an administrator the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations.
NOTE: Both procedures require a diskette drive or a supported USB flash media device, such as an HP
Drive Key.

Copying to single workstation

CAUTION: A setup configuration is model-specific. File system corruption may result if source and target
workstations are not the same model. For example, do not copy the setup configuration from a xw3400 Workstation to a xw3400 Workstation.
Select a setup configuration to copy. Turn off the workstation. If you are in Windows, click
1.
Start > Shut Down > Shut Down.
If you are using a USB flash media device, insert it now.
2.
Turn on the workstation.
3.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
4.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
If you are using a diskette, insert it now.
5.
6. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the
screen to create the configuration diskette or USB flash media device.
Turn off the workstation to be configured and insert the configuration diskette or USB flash media
7.
device.
Turn on the workstation to be configured.
8.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
9.
Computer Setup. Press Enter to bypass the title screen, if necessary.
10. Click File > Replicated Setup > Restore from Removable Media, and follow the instructions
on the screen.
Restart the workstation when the configuration is complete.
11.

Copying to multiple workstations

CAUTION: A setup configuration is model-specific. File system corruption may result if source and target
workstations are not the same model. For example, do not copy the setup configuration from a xw3400 Workstation to a xw3400 Workstation.
30 Chapter 4 Desktop management ENWW
This method takes a little longer to prepare the configuration diskette or USB flash media device, but copying the configuration to target workstations is significantly faster.
NOTE: A bootable diskette is required for this procedure or to create a bootable USB flash media
device. If Windows XP is not available to use to create a bootable diskette, use the method for copying to a single workstation instead (see
Copying to single workstation on page 30).
Create a bootable diskette or USB flash media device. See
1.
on page 31 or Unsupported USB flash media device on page 33.
CAUTION: Not all workstations can be booted from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the workstation can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
Select a setup configuration to copy. Turn off the workstation. If you are in Windows, click
2.
Start > Shut Down > Shut Down.
If you are using a USB flash media device, insert it now.
3.
Turn on the workstation.
4.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
5.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
If you are using a diskette, insert it now.
6.
7. Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the
screen to create the configuration diskette or USB flash media device.
Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette
8.
or USB flash media device. To obtain this utility, go to enter the model number of the workstation.
Supported USB flash media device
tap//welcome.hp.com/support/files and
On the configuration diskette or USB flash media device, create an autoexec.bat file containing the
9.
following command:
repset.exe
Turn off the workstation to be configured. Insert the configuration diskette or USB flash media device
10.
and turn the workstation on. The configuration utility will run automatically.
Restart the workstation when the configuration is complete.
11.

Creating a bootable device

Supported USB flash media device
Supported devices have a preinstalled image to simplify the process of making them bootable. All HP or Compaq and most other USB flash media devices have this preinstalled image. If the USB flash media device being used does not have this image, use the procedure later in this section (see
flash media device on page 33).
ENWW Replicating the setup 31
Unsupported USB
To create a bootable USB flash media device, you must have:
a supported USB flash media device
a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may
be used, but all existing files on the USB flash media device will be lost.)
a workstation that is bootable from a USB flash media device
CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the workstation can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
Turn off the workstation.
1.
Insert the USB flash media device into one of the workstation's USB ports and remove all other USB
2.
storage devices except USB diskette drives.
Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a
3.
diskette drive and turn on the workstation to boot to the DOS diskette.
4. Run FDISK from the A:\ prompt by typing FDISK and pressing Enter. If prompted, click Yes (Y) to
enable large disk support.
Enter Choice [5] to display the drives in the system. The USB flash media device will be the drive
5.
that closely matches the size of one of the drives listed. It will usually be the last drive in the list. Note the letter of the drive.
USB flash media device drive: __________
CAUTION: If a drive does not match the USB flash media device, do not proceed. Data loss can
occur. Check all USB ports for additional storage devices. If any are found, remove them, reboot the workstation, and proceed from step 4. If none are found, either the system does not support the USB flash media device or the USB flash media device is defective. DO NOT proceed in attempting to make the USB flash media device bootable.
6. Exit FDISK by pressing the Esc key to return to the A:\ prompt.
If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9.
7.
8. At the A:\ prompt, enter SYS x: where x represents the drive letter noted above.
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
After the system files have been transferred, SYS will return to the A:\ prompt. Go to step 13.
Copy any files you want to keep from your USB flash media device to a temporary directory on
9.
another drive (for example, the system's internal hard drive).
10. At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before.
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
FORMAT will display one or more warnings and ask you each time whether you want to proceed. Enter Y each time. FORMAT will format the USB flash media device, add the system files, and ask
for a Volume Label.
Press Enter for no label or enter one if desired.
11.
32 Chapter 4 Desktop management ENWW
Copy any files you saved in step 9 back to your USB flash media device.
12.
Remove the diskette and reboot the workstation. The workstation will boot to the USB flash media
13.
device as drive C.
NOTE: The default boot order varies from workstation to workstation, and it can be changed in
the Computer Setup (F10) Utility.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the USB flash media device.
Return to Copying to multiple workstations on page 30.
Unsupported USB flash media device
To create a bootable USB flash media device, you must have:
a USB flash media device
a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may
be used, but all existing files on the USB flash media device will be lost.)
a workstation that is bootable from a USB flash media device
CAUTION: Some older PCs may not be bootable from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the workstation can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
If there are any PCI cards in the system that have SCSI or SATA drives attached, turn off the
1.
workstation and unplug the power cord.
CAUTION: The power cord MUST be unplugged.
Open the workstation and remove the PCI cards.
2.
Insert the USB flash media device into one of the workstation's USB ports and remove all other USB
3.
storage devices except USB diskette drives. Close the workstation cover.
Plug in the power cord and turn on the workstation.
4.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
5.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
6. Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. When disabling
the SATA controller, note the IRQ to which the controller is assigned. You will need to reassign the IRQ later. Exit setup, confirming the changes.
SATA IRQ: __________
Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a
7.
diskette drive and turn on the workstation to boot to the DOS diskette.
Run FDISK and delete any existing partitions on the USB flash media device. Create a new partition
8.
and mark it active. Exit FDISK by pressing the Esc key.
ENWW Replicating the setup 33
If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to the
9.
DOS diskette.
10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash media
device, add the system files, and ask for a Volume Label.
Press Enter for no label or enter one if desired.
11.
Turn off the workstation and unplug the power cord. Open the workstation and re-install any PCI
12.
cards that were previously removed. Close the workstation cover.
Plug in the power cord, remove the diskette, and turn on the workstation.
13.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
14.
Computer Setup. Press Enter to bypass the title screen, if necessary.
15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were disabled
in step 6. Put the SATA controller on its original IRQ.
Save the changes and exit. The workstation will boot to the USB flash media device as drive C.
16.
NOTE: The default boot order varies from workstation to workstation, and it can be changed in
the Computer Setup (F10) Utility. Refer to Section 2.2 for instructions.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the USB flash media device.
Return to Copying to multiple workstations on page 30.

Dual-State power button

With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either as an on/off switch or as a standby button. The standby feature does not completely turn off power, but instead causes the workstation to enter a low-power standby state. This allows you to power down quickly without closing applications and to return quickly to the same operational state without any data loss.
To change the power button’s configuration, complete the following steps:
1. Left click on the Start Button, then select Control Panel > Power Options.
2. In the Power Options Properties, select the Advanced tab.
3. In the Power Button section, select Stand by.
After configuring the power button to function as a standby button, press the power button to put the system in a very low power state (standby). Press the button again to quickly bring the system out of standby to full power status. To completely turn off all power to the system, press and hold the power button for four seconds.
CAUTION: Do not use the power button to turn off the workstation unless the system is not responding;
turning off the power without operating system interaction could cause damage to or loss of data on the hard drive.
34 Chapter 4 Desktop management ENWW

HP web site support

HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP workstations.
When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft Windows that is different from the version included with the workstation, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from
The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on the HP workstation.

Industry standards

HP management solutions integrate with other systems management applications, and are based on industry standards, such as:
Web-Based Enterprise Management (WBEM)
Windows Management Interface (WMI)
http://www.hp.com/support.
Wake on LAN Technology
ACPI
SMBIOS
Pre-boot Execution (PXE) support

Asset tracking and security

Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager, HP OpenView Configuration Management and Asset Management solutions, or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.
HP also offers several solutions for controlling access to valuable components and information. HP Embedded Security for ProtectTools, if installed, prevents unauthorized access to data and checks system integrity and authenticates third-party users attempting system access. (For more information, refer to the HP ProtectTools Security Manager Guide at Security for ProtectTools, the Smart Cover Sensor and the Smart Cover Lock, available on some models, help to prevent unauthorized access to the internal components of the personal workstation. By disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a workstation’s internal components.
www.hp.com.) Security features such as HP Embedded
NOTE: HP Embedded Security for ProtectTools, the Smart Cover Sensor, and the Smart Cover Lock are
available as options on some systems.
ENWW HP web site support 35
Use the following utilities to manage security settings on the HP workstation:
Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the
Documentation and Diagnostics CD included with the workstation for additional information and instructions on using the Computer Setup Utilities. Some workstations also have HP BIOS Configuration for ProtectTools, which is a Windows-based component of ProtectTools that allows administrators to configure BIOS security settings from within the running OS.
Remotely, using HP Client Manager Software or System Software Manager. This software enables
the secure, consistent deployment and control of security settings from a simple command-line utility.
The following table and sections refer to managing security features of the workstation locally through the Computer Setup (F10) Utilities.
Table 4-1 Security Features Overview
Option Description
Setup Password Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup
options, flash the ROM, and make changes to certain plug and play settings under Windows.
See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.
Power-On Password Allows you to set and enable power-on password.
See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.
Password Options
(This selection will appear only if a power-on password is set.)
Pre-Boot Authorization Allows you to enable/disable the Smart Card to be used in place of the Power-
Smart Cover Allows you to:
Embedded Security Allows you to:
Allows you to specify whether the password is required for warm boot (Ctrl+Alt +Del).
See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.
On Password.
Enable/disable the Cover Lock.
Enable/disable the Cover Removal Sensor.
NOTE: Notify User alerts the user that the sensor has detected that the cover
has been removed. Setup Password requires that the setup password be entered to boot the workstation if the sensor detects that the cover has been removed.
This feature is supported on some models only. See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.
Enable/disable the Embedded Security device.
Reset the device to Factory Settings.
This feature is supported on some models only. See the HP ProtectTools Security Manager Guide at
Device Security Enables/disables serial ports, parallel port, front USB ports, system audio,
network controllers (some models), and SCSI controllers (some models).
www.hp.com
36 Chapter 4 Desktop management ENWW
Table 4-1 Security Features Overview (continued)
Option Description
Network Service Boot Enables/disables the workstation’s ability to boot from an operating system
System IDs Allows you to set:
DriveLock (some models) Allows you to assign or modify a master or user password for ATA hard drives.
installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.)
Asset tag (18-byte identifier) and ownership Tag (80-byte identifier
displayed during POST). See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.
Chassis serial number or Universal Unique Identifier (UUID) number. The
UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)
Keyboard locale setting (for example, English or German) for System ID entry.
When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one ATA drive that
supports the ATA Security command set is attached to the system.
See the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD for more information.
For more information about Computer Setup, see the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD.
Support for security features may vary depending on the specific workstation configuration.

Password security

The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data each time the workstation is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the workstation.
A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established.
ENWW Asset tracking and security 37
Establishing a Setup password using Computer Setup
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at
of the workstation (use of the Computer Setup (F10) utility) until the password is entered.
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
2.
3. Select Security, then select Setup Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
www.hp.com. Establishing a setup password through Computer Setup prevents reconsideration
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
Establishing a power-on password Using Computer Setup
Establishing a power-on password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. Password options include Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the workstation is rebooted.
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
3. Select Security, then Power-On Password and follow the instructions on the screen.
4. Before exiting, click File > Save Changes and Exit.
Entering a power-on password
To enter a power-on password, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the
Computer.
When the key icon appears on the monitor, type the current password, then press Enter.
2.
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue.
Entering a Setup password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at
38 Chapter 4 Desktop management ENWW
www.hp.com.
If a setup password has been established on the workstation, you will be prompted to enter it each time you run Computer Setup.
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
When the key icon appears on the monitor, type the setup password, then press Enter.
3.
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue.
Changing a power-on or Setup password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the
www.hp.com.
Computer.
To change the Power-On password, go to step 3.
2.
To change the Setup password, as soon as the workstation is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
When the key icon appears, type the current password, a slash (/) or alternate delimiter character,
3.
the new password, another slash (/) or alternate delimiter character, and the new password again as shown: current password/new password/new password
NOTE: Type carefully; for security reasons, the characters you type do not appear on the screen.
Press Enter.
4.
The new password takes effect the next time you turn on the workstation.
NOTE: Refer to the National keyboard delimiter characters on page 40 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.
ENWW Asset tracking and security 39
Deleting a power-on or Setup password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at
www.hp.com.
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the
Computer.
To delete the Power-On password, go to step 3.
2.
To delete the Setup password, as soon as the workstation is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
When the key icon appears, type the current password followed by a slash (/) or alternate delimiter
3.
character as shown: current password/
Press Enter.
4.
NOTE: Refer to National keyboard delimiter characters on page 40 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.
National keyboard delimiter characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use to change or delete the password depend on the keyboard that came with the workstation.
National Keyboard Delimiter Characters
Arabic
Belgian = Hebrew . Slovakian -
BHCSY* - Hungarian - Spanish -
Brazilian / Italian - Swedish/Finnish /
Chinese / Japanese / Swiss -
Czech - Korean / Taiwanese /
Danish - Latin American - Thai /
French ! Norwegian - Turkish .
French Canadian é Polish - U.S. English /
German - Portuguese -
* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Clearing passwords
/ Greek - Russian /
If you forget the password, you cannot access the workstation. Refer to the Troubleshooting Guide on the Documentation and Diagnostics CD for instructions on clearing passwords.
40 Chapter 4 Desktop management ENWW
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at
www.hp.com.

DriveLock

DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA hard drive. DriveLock has been implemented as an extension to Computer Setup. It is only available when hard drives that support the ATA Security command set are detected. DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents. In order to balance this level of security with the practical need to accommodate a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator while the other is typically set and used by the end-user. There is no "back-door" that can be used to unlock the drive if both passwords are lost. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up. In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile, this may be an unacceptable risk. For users who do fit the customer profile, it may be a tolerable risk given the nature of the data stored on the hard drive.
Using DriveLock
When one or more hard drives that support the ATA Security command set are detected, the DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable DriveLock or choose to keep it disabled.
If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. On a cold boot, either the master or the user password may be used. On a warm boot, enter the same password used to unlock the drive during the preceding cold-boot. Users will have two attempts to enter a correct password. On a cold boot, if neither attempt succeeds, POST will continue but the drive will remain inaccessible. On a warm boot or restart from Windows, if neither attempt succeeds, POST will halt and the user will be instructed to cycle power.
DriveLock applications
The most practical use of the DriveLock security feature is in a corporate environment. The system administrator would be responsible for configuring the hard drive which would involve, among other things, setting the DriveLock master password and a temporary user password. In the event that the user forgets the user password or the equipment is passed on to another employee, the master password can always be used to reset the user password and regain access to the hard drive.
HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement. Likewise, by not setting a master password, system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support.
ENWW Asset tracking and security 41
For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and DriveLock can be restricted through the Setup password. By specifying a Setup password and not giving it to end users, system administrators are able to restrict users from enabling DriveLock.
42 Chapter 4 Desktop management ENWW

Smart Cover Sensor

CoverRemoval Sensor, available on some models, is a combination of hardware and software technology that can alert you when the workstation cover or side panel has been removed. There are three levels of protection, as described in the following table.
Table 4-2 Smart Cover Sensor Protection Levels
Level Setting Description
Level 0 Disabled Smart Cover Sensor is disabled (default).
Level 1 Notify User When the workstation is restarted, the screen displays a message
indicating that the workstation cover or side panel has been removed.
Level 2 Setup Password When the workstation is restarted, the screen displays a message
NOTE: These settings can be changed using Computer Setup. For more information about Computer Setup, see
the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD.
indicating that the workstation cover or side panel has been removed. You must enter the setup password to continue.
Setting the Smart Cover Sensor protection level
To set the Smart Cover Sensor protection level, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Removal Sensor, and select the desired security level.
4. Before exiting, click File > Save Changes and Exit.

Smart Cover Lock

The Smart Cover Lock is a software-controllable cover lock featured on some HP computers. This lock prevents unauthorized access to the internal components. Computers ship with the Smart Cover Lock in the unlocked position.
CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password
prevents unauthorized access to the Computer Setup utility.
NOTE: The Smart Cover Lock is available as an option on some systems.
ENWW Asset tracking and security 43
Locking the Smart Cover Lock
To activate and lock the Smart Cover Lock, complete the following steps:
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Lock > Lock option.
4. Before exiting, click File > Save Changes and Exit.
Unlocking the Smart Cover Lock
1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
3. Select Security > Smart Cover > Cover Lock > Unlock.
4. Before exiting, click File > Save Changes and Exit.
Using the Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter the password to disable the lock, you will need a Smart Cover FailSafe Key to open the workstation cover. You will need the key in any of the following circumstances:
Power outage
Startup failure
Workstation component failure (such as processor or power supply)
Forgotten password
CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order
this key before you need oneat an authorized reseller.
To obtain the FailSafe Key, call the appropriate number listed in the warranty.
For more information about using the Smart Cover FailSafe Key, consult the Hardware Reference Guide on the Documentation and Diagnostics CD.

Cable Lock provision

The rear panel of the workstation accommodates a cable lock so that the workstation can be physically secured to a work area.
For illustrated instructions, please see the Hardware Reference Guide on the Documentation and Diagnostics CD.
44 Chapter 4 Desktop management ENWW

Fingerprint identification technology

Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced, it is not just for high-tech, high-security organizations anymore.
NOTE: Support for Fingerprint Identification Technology varies by model.
For more information, visit:
http://h18004.www1.hp.com/products/security/.

Fault notification and recovery

Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.
If the workstation is connected to a network managed by HP Client Manager, the workstation sends a fault notice to the network management application. With HP Client Manager Software, you can also remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of failed tests.

Drive protection system

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some HP computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.
When HP computers are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. You can use this information to help diagnose conditions that caused you to run the DPS software.

Surge-tolerant power supply

An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

Thermal sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.
ENWW Asset tracking and security 45
46 Chapter 4 Desktop management ENWW
5

Serial and Parallel ATA drive guidelines and features

NOTE: Serial ATA = SATA
Parallel ATA = PATA
HP only supports the use of SATA hard drives on these models of workstation. The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model.

SATA hard drives

Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable 7/7
Number of pins in power cable 15
Maximum data cable length 39.37 in (100 cm)
Data interface voltage differential 400-700 mV
Drive voltages 3.3 V, 5 V, 12 V
Jumpers for configuring drive N/A
Data transfer rate 3.0 Gb/s
SATA connectors on the system board are color coded to make identification easier.
SATA Identification Color Port Attachment Sequence
Primary channel, device 0 Dark blue SATA 0 1
Primary channel, device 1 Light Blue SATA 2 4
Secondary channel, device 0 White SATA 1 2
Secondary channel, device 1 Orange SATA 3 3
NOTE: If there is an error on the application of the attach rules, a POST error message may be
displayed.
ENWW SATA hard drives 47

SATA hard drive cables

SATA data cable

Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As shown in the table, each cable has 3 grounds, and 4 transmit/receive pins.
Pin Number Usage Device Plug Host Plug
P1 Ground Ground Ground
P2* A+ Transmit data Receive data
P3* A- Transmit data Receive data
P4 Ground Ground Ground
P5** B- Receive data Transmit data
P6** B+ Receive data Transmit data
P7 Ground Ground Ground
*P2 and P3 differential signal pair
**P5 and P6 differential signal pair

SATA power cable

Pin Usage Notes Pin Usage Notes
P1 V3.3 3.3 V power P9 V5 5 V power
P2 V3.3 3.3 V power P10 Ground
P3 V3.3 3.3 V power P11 Ground
P4 Ground P12 Ground
P5 Ground P13 V12 12 V power
P6 Ground P14 V12 12 V power
P7 V5 5 V power P15 V12 12 V power
P8 V5 5 V power
48 Chapter 5 Serial and Parallel ATA drive guidelines and features ENWW

PATA device information

The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model.

ATA SMART Drives

The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.

Hard drive capacities

The combination of the file system and the operating system used in the workstation determines the maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be properly accessed by the operating system. A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the operating system may differ from that marked on the hard drive or listed in the workstation specification. Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2.
Drive/Partition Capacity Limits
File System Controller Type Operating System Partition Drive
FAT 32 ATA XP 32 GB 2 TB
NTFS ATA XP 2 TB 2 TB
Maximum Size
ENWW PATA device information 49
50 Chapter 5 Serial and Parallel ATA drive guidelines and features ENWW
6

Identifying routine care and disassembly preparation

This chapter provides general service information for the workstation. Adherence to the procedures and precautions described in this chapter is essential for proper service.
CAUTION: When the workstation is plugged into an AC power source, voltage is always applied to
the system board. You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage.
ENWW 51

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

Generating static

The following table shows that:
Different activities generate different amounts of static electricity.
Static electricity increases as humidity decreases.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs* from plastic tube
Removing DIPs* from vinyl tray
Removing DIPs* from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
55% 40% 10%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
NOTE: 700 volts can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.
Relative Humidity
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
Place items on a grounded surface before removing them from their container.
Always be properly grounded when touching a sensitive component or assembly.
52 Chapter 6 Identifying routine care and disassembly preparation ENWW
Avoid contact with pins, leads, or circuitry.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate

Grounding the work area

To prevent static damage at the work area, use the following precautions:
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to
the work surface and properly grounded tools and equipment.
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.
Turn off power and input signals before inserting and removing connectors or test equipment.
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.
Voltage
1,500
7,500
15,000
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

Materials and equipment that are recommended for use in preventing static electricity include:
Antistatic tape
Antistatic smocks, aprons, or sleeve protectors
Conductive bins and other assembly or soldering aids
ENWW Electrostatic discharge information 53
Conductive foam
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
Static-dissipative table or floor mats with hard tie to ground
Field service kits
Static awareness labels
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
Material handling packages
Conductive plastic bags
Conductive plastic tubes
Conductive tote boxes
Opaque shielding bags
Transparent metallized shielding bags
Transparent shielding tubes
54 Chapter 6 Identifying routine care and disassembly preparation ENWW

Operating guidelines

To prevent overheating and to help prolong the life of the workstation:
Keep the workstation away from excessive moisture, direct sunlight, and extremes of heat and cold.
Operate the workstation on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented
sides of the workstation and above the monitor to permit the required airflow.
Never restrict the airflow into the workstation by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow.
Occasionally clean the air vents on all vented sides of the workstation. Lint, dust, and other foreign
matter can block the vents and limit the airflow. Be sure to unplug the workstation before cleaning the air vents.
Never operate the workstation with the cover or side panel removed.
Do not stack computers on top of each other or place computers so near each other that they are
subject to each other’s re-circulated or preheated air.
If the workstation is to be operated within a separate enclosure, intake and exhaust ventilation must
be provided on the enclosure, and the same operating guidelines listed above will still apply.
Keep liquids away from the workstation and keyboard.
Never cover the ventilation slots on the monitor with any type of material.
Install or enable power management functions of the operating system or other software, including
sleep states.

Routine care

General cleaning safety precautions

Never use solvents or flammable solutions to clean the workstation.
1.
Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then
2.
use the cloth on the component.
Always unplug the workstation when cleaning with liquids or damp cloths.
3.
Always unplug the workstation before cleaning the keyboard, mouse, or air vents.
4.
Disconnect the keyboard before cleaning it.
5.
Wear safety glasses equipped with side shields when cleaning the keyboard.
6.

Cleaning the workstation case

Follow all safety precautions in General cleaning safety precautions on page 55 before cleaning the workstation.
ENWW Operating guidelines 55
To clean the workstation case, follow the procedures described below:
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a
cloth or swab dampened with clear water.
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.
After cleaning, always wipe the unit with a clean, lint-free cloth.
Occasionally clean the air vents on the workstation. Lint and other foreign matter can block the vents
and limit the airflow.

Cleaning the keyboard

Follow all safety precautions in General cleaning safety precautions on page 55 before cleaning the keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in
workstation case on page 55.
When cleaning debris from under the keys, review all rules in
on page 55 before following these procedures:
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
Canned, pressurized air may be used to clean debris from under the keys. Caution should be used
as too much air pressure can dislodge lubricants applied under the wide keys.
If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is
available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys
are improperly removed or installed, the keyboard may not function properly.
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

Cleaning the monitor

Cleaning the
General cleaning safety precautions
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.
To clean the monitor body follow the procedures in
56 Chapter 6 Identifying routine care and disassembly preparation ENWW
Cleaning the workstation case on page 55.

Cleaning the mouse

Before cleaning the mouse, ensure that the power to the workstation is turned off.
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any
debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
To clean the mouse body, follow the procedures in

Service considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the workstation.

Power supply fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the workstation is in the “On” mode. The cooling fan is
off when the workstation is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage.

Tools and software requirements

To service the workstation, you need the following:
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
Cleaning the workstation case on page 55.

Screws

Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
Phillips #2 screwdriver
Diagnostics software
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-resistant
bits (Smart Cover FailSafe Key, PN 166527-002)
The screws used in the workstation are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard
drives only.
CAUTION: As each subassembly is removed from the workstation, it should be placed away from the
work area to prevent damage.
ENWW Service considerations 57

Cables and connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this workstation, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the workstation.

Hard drives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”
Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective
packaging until they are actually mounted in the CPU.
Avoid dropping drives from any height onto any surface.
If you are inserting or removing a hard drive, turn off the workstation. Do not remove a hard drive
while the workstation is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector. For more information about preventing electrostatic damage, refer
Electrostatic discharge information on page 52
to
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.

Lithium coin cell battery

The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.
WARNING! This workstation contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents.
58 Chapter 6 Identifying routine care and disassembly preparation ENWW
7

Removal and replacement procedures

Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.
NOTE: Not all features listed in this guide are available on all workstations.

Preparation for disassembly

See Identifying routine care and disassembly preparation on page 51 for initial safety procedures.
Remove/disengage any security devices that prohibit opening the workstation (
1.
devices on page 60).
Close any open software applications.
2.
Exit the operating system.
3.
Remove any diskette or compact disc from the workstation.
4.
Turn off the workstation and any peripheral devices that are connected to it.
5.
CAUTION: Turn off the workstation before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the workstation is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.
Disconnect the power cord from the electrical outlet and then from the workstation.
6.
Disconnect all peripheral device cables from the workstation.
7.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION: The screws used in the workstation are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
External security
ENWW Preparation for disassembly 59

External security devices

The following security devices are used to prevent unauthorized access to the internal components of the workstation and/or secure the workstation to a fixed object.

Installing a cable lock

The cable lock may be used to secure the workstation access panel to the chassis and, at the same time, secure the workstation to a fixed object.
Insert the cable lock in the location shown below.

Installing a padlock

A padlock may be used by itself to secure the access panel to the workstation chassis. A padlock may also be used with a security cable to secure the workstation to a fixed object.
60 Chapter 7 Removal and replacement procedures ENWW

Access panel

Prepare the workstation for disassembly (
1.
CAUTION: Before removing the workstation access panel, ensure that the workstation is turned
off and that the power cord is disconnected from the electrical outlet.
Loosen the captive thumbscrew (1) that secures the access panel to the workstation chassis.
2.
Slide the access panel (2) back about 1.3 cm (1/2 inch ), then lift it off the unit.
3.
NOTE: You may want to lay the workstation on its side to install internal parts. Be sure the side with the
access panel is facing up.
Preparation for disassembly on page 59).
To install the access panel, reverse the removal procedure.
ENWW Access panel 61

Front bezel

Prepare the workstation for disassembly (
1.
Remove the access panel (
2.
To remove the front bezel, press the green latch on the bottom right of the chassis (1) to release the
3.
bottom of the bezel, then swing the bottom of the bezel away from the chassis (2) to release the top of the bezel.
Access panel on page 61).
Preparation for disassembly on page 59).
To reinstall the front bezel:
Position the chassis in the upright position.
1.
Insert the two hooks on the top of the bezel into the rectangular holes on the chassis (1) then rotate
2.
the bottom of the bezel onto the chassis (2) so that the bottom two hooks on the bezel snap into place.
62 Chapter 7 Removal and replacement procedures ENWW

Front drive bezels

Follow these steps when removing or installing a front drive bezel.
Prepare the workstation for disassembly (
1.
Remove the access panel (
2.
Remove the front bezel (
3.
Press the two retaining tabs on the inside of the bezel towards the outer edge of the bezel (1) and
4.
pull the bezel blank inwards to remove it (2).
Access panel on page 61).
Front bezel on page 62).
Preparation for disassembly on page 59).
To install a bezel blank, reverse the removal procedure.
ENWW Front drive bezels 63

Cable management

Always follow good cable management practices when working inside the workstation.
Keep cables away from major heat sources like the heatsink.
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are
not designed to take excessive pressure on them.
Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the
parts are moved.
When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
wires.
Some flat ribbon cables come prefolded. Never change the folds on these cables.
Do not bend any cable sharply. A sharp bend can break the internal wires.
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
Never crease a SATA data cable.
Do not rely on components like the drive cage, power supply, or access panel to push cables down
into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cables from the P1 or P3 connectors on the system board, always follow these steps:
Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
1.
Grasp the cable end of the connector and pull it straight up (2).
2.
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
64 Chapter 7 Removal and replacement procedures ENWW

Cable connections

System board connectors are color-coded to make it easier to find the proper connection.
Cable To Cable Designator
Power Supply System board P1
Power Supply CPU power P3
Power Supply 2nd SATA Hard drive P4
Power Supply 1st SATA Hard drive P5
Power Supply 1st Optical drive P7
Power Supply 2nd Optical drive P8
Power Supply Diskette drive P9
Cable To PCA Designator
Front power button/LED System board P5
Speaker System board P6 (White)
Chassis fan System board P9 (Red)
Diskette drive System board P10, FLOPPY (Black)
Second ODD Audio cable System board P11 AUX (if required)
Front I/O USB System board P24 (Yellow)
Serial port B System board P52
1st SATA Hard drive System board P60, SATA 0 (Dark Blue)
1st ODD or 2nd Hard drive if no ODD present
2nd or 4th Hard drive if no ODD present System board P62, SATA 2 (Light blue)
2nd ODD or 3rd HDD if no ODD present
Heatsink fan System board P70
Media Card Reader System board P150
System board P61, SATA 1 (White)
System board P63, SATA 3 (Orange)
ENWW Cable management 65

Memory

CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is
important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the workstation or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.
Electrostatic discharge information on page 52 for more information.
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
Open both latches of the memory module socket (1), and insert the memory module into the socket
3.
(2). Refer to the modules to get optimal performance.
Memory on page 165 appendix for the correct sequence for installing memory
Access panel on page 61).
Preparation for disassembly on page 59).
NOTE: A memory module can be installed in only one way. Match the notch on the module with
the tab on the memory socket. It may be easier to install a memory module in some cases if the main power cable from the power supply to the system board is temporarily disconnected. The workstation automatically recognizes the additional memory when the workstation is turned on.
Push the module down into the socket, ensuring that the module is fully inserted and properly seated.
4.
Make sure the latches are in the closed position (3).
To reassemble the workstation, reverse the removal procedure.
66 Chapter 7 Removal and replacement procedures ENWW

Expansion cards

Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
On the rear of the workstation, a sliding slot cover lock secures the expansion card brackets and
3.
expansion slot covers in place. Remove the captive thumbscrew that holds the slot cover lock in place (1) and slide the slot cover lock up and off the chassis (2).
Access panel on page 61).
Preparation for disassembly on page 59).
Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
4.
ENWW Expansion cards 67
NOTE: Before removing an installed expansion card, disconnect any cables that may be attached
to the expansion card.
If you are installing an expansion card in a vacant socket, remove the appropriate expansion
a.
slot cover on the back of the chassis. Pull the slot cover straight up from the socket then away from the inside of the chassis.
If removing a standard PCI expansion card, hold the card at each end, and carefully rock it
b.
back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis (2) to release it from the chassis frame. Be sure not to scrape the card against the other components.
68 Chapter 7 Removal and replacement procedures ENWW
c. Low Profile PCI Express Card with Rigid Hold-down Bracket: If your workstation is
configured with a low profile PCI Express x16 card and a rigid, non-hinged hold-down bracket (as shown in the following illustration), you must first remove screws 3, 4, and 5 and then remove the bracket (2) before removing the card (1). Retain the screws for reinstallation of the bracket and proceed to Step f. to remove the card. After you replace or reinstall a low profile PCI Express x16 card, reverse this process to reinstall the hold-down bracket after inserting the card.
ENWW Expansion cards 69
d. Full Height PCI Express Card with Rigid Hold-down Bracket: If your workstation is
configured with a full height PCI Express x16 card (1) and a rigid, non-hinged hold-down bracket (2), as shown below, you must first remove screws 3 and 4 and then remove the bracket before removing the card. Retain the screws for reinstallation of the bracket and proceed to Step f. to remove the card. After you reinstall or replace the full height PCI Express x16 card, reverse this process to reinstall the hold-down bracket after inserting the card.
70 Chapter 7 Removal and replacement procedures ENWW
e. Low Profile or Full Height PCI Express Card with Dual Purpose Hold-down
Bracket: If your workstation is configured with a dual purpose (both low profile and full height)
hinged PCI Express x16 card hold-down bracket, as shown below, do not remove any screws from the bracket. Merely rotate the hinged upper portion of the bracket (2) upward and back over the hinge (3), away from the top of the card (1) before removing the card, and proceed to Step f. to remove the card. After you reinstall or replace the PCI Express x16 card, rotate the upper portion hold-down bracket back over the card so that it rests on top edge of the card (as shown in the following illustration) before replacing the chassis cover panel.
NOTE: The dual purpose hinged hold-down bracket can be used to hold down either a low
profile or full height PCI Express x16 card, depending on how the bracket is mounted in the workstation chassis. For example, if the bracket is currently configured to hold down a low profile card, you can remove the two bracket mounting screws, then use them to reinstall the bracket up-side-down from its original installation in order to hold down a full height card. The following illustration shows the hold-down bracket mounted in position to retain a full height PCI Express x16 card.
ENWW Expansion cards 71
With the hold-down bracket either removed or rotated away from the top of the card (depending
f.
on workstation configuration), pull the retention arm on the PCI Express x16 card (located on the back of the expansion socket) away from the card, and carefully rock the card back-and­forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.
Store the removed card in anti-static packaging.
5.
If not replacing the old expansion card with a new expansion card, install an expansion slot cover
6.
to close the open slot. Insert the metal slot cover in the opened slot and slide the slot cover lock down to secure the slot cover in place.
CAUTION: After removing an expansion card, you must replace it with a new card or expansion
slot cover for proper cooling of internal components during operation.
72 Chapter 7 Removal and replacement procedures ENWW
If replacing or adding a new expansion card, hold the card just above the expansion slot on the
7.
system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion slot on the system board (2).
NOTE: When installing an expansion card, press firmly on the card so that the whole connector
seats properly in the expansion card slot.
If you are replacing an expansion card, store the old card in the anti-static packaging that contained
8.
the new card.
While holding the expansion card bracket against the chassis, slide the slot cover lock down toward
9.
the expansion card brackets and slot covers (1) to secure them in place and replace the thumbscrew (2) that secures the slot cover lock.
Connect external cables to the installed card, if needed. Connect internal cables to the system board,
10.
if needed.
ENWW Expansion cards 73

Drives

The workstation supports up to five drives that may be installed in various configurations.
This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.
CAUTION: Make sure personal files on the hard drive are backed up to an external storage device
before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.

Drive positions

Drive Positions
Description
Ite m
1 Two 5.25-inch, half-height bays for optional drives (optical drives shown)
2 One 3.5-inch external drive bay for optional drive (1.44-MB diskette drive shown)
3 Primary 3.5-inch internal hard drive bay
4 Secondary internal hard drive bay for optional hard drive

Removing an external drive

Remove any removable media, such as a compact disc or diskette, from the drive.
1.
Prepare the workstation for disassembly (
2.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
3.
make it easier to work on (
Access panel on page 61).
Preparation for disassembly on page 59).
74 Chapter 7 Removal and replacement procedures ENWW
Remove the front bezel (
4.
Disconnect the power and data cables from the back of the drive, as shown in the following
5.
illustrations.
Front bezel on page 62).
Disconnecting optical cables
NOTE: Some products use straight cable connectors while others use right angle connectors.
Disconnecting diskette drive cables
ENWW Drives 75
Releasing the drives
A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the
1.
latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2).
Remove the four guide screws (two on each side) from the old drive. You will need these screws to
2.
install a new drive.

Installing an external drive

CAUTION: To prevent loss of work and damage to the workstation or drive:
If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the workstation. Do not remove a hard drive while the workstation is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Refer to preventing electrostatic damage.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
NOTE: An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo
drive.
The system does not support Parallel ATA (PATA) optical drives.
Install four guide screws (two on each side) into the new drive. The screws help guide the drive into
1.
its proper position in the bay.
If this is a new installation, guide screws are provided on the front of the chassis under the front
bezel.
Electrostatic discharge information on page 52 for more information about
If this is a replacement drive, use the screws removed from the old drive.
76 Chapter 7 Removal and replacement procedures ENWW
NOTE: There are a total of eight extra guide screws on the front of the chassis. Four have 6-32
standard threads and four have M3 metric threads. Standard screws are used for hard drives and have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure to install the appropriate guide screws into the drive.
Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until
2.
the drive snaps into place.
Reconnect the power and data cables to the drive as shown in the following illustrations.
3.
ENWW Drives 77
NOTE: Refer to Serial and Parallel ATA drive guidelines and features on page 47 for information
on attaching the cabling to get optimum performance.
Refer to the illustration below to connect optical drive cables.
a.
NOTE: Some products use straight cable connectors while others use right angle connectors.
Refer to the illustration below to connect diskette drive cables.
b.
Install the front bezel (
4.
Install the access panel (
5.
Turn on the workstation.
6.
Front bezel on page 62).
Access panel on page 61).
78 Chapter 7 Removal and replacement procedures ENWW

Replacing an internal hard drive

CAUTION: To prevent loss of work and damage to the workstation or drive:
If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the workstation. Do not remove a hard drive while the workstation is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Refer to preventing electrostatic damage.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers.
Remove any removable media, such as a compact disc or diskette, from the drive.
1.
Electrostatic discharge information on page 52 for more information about
Prepare the workstation for disassembly (
2.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
3.
make it easier to work on (
Remove the front bezel (
4.
Disconnect the power (1) and data (2) cables from the back of the drive.
5.
Access panel on page 61).
Front bezel on page 62).
Preparation for disassembly on page 59).
ENWW Drives 79
Remove the power cable (1) and primary data cable (2) and secondary data cable (if necessary)
6.
(3) from the cable retainers to make it easier to access the drive.
Release the drive by pulling the green release tab away from the drive (1) and sliding the drive out
7.
of the bay (2).
Remove the four guide screws (two on each side) from the old drive. You will need these screws to
8.
install a new drive.
80 Chapter 7 Removal and replacement procedures ENWW
Install the four guide screw (two on each side) that were removed from the old drive into the new
9.
drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are provided on the front of the chassis under the front bezel.
NOTE: There are a total of eight extra guide screws on the front of the chassis. Four have 6-32
standard threads and four have M3 metric threads. Standard screws are used for hard drives and have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure to install the appropriate guide screws into the drive.
Slide the drive into the drive bay, making sure to align the guide scews with the guide slots, ubtil the
10.
drive snaps into place. The upper bay is for the primatry hard drive. The bottom bay is for the optional secondary hard drive.
ENWW Drives 81
Connect the power 1 and data 2 cables to the back of the hard drive.
11.
NOTE: If you are installing a primary hard drive, use the power connector labeled P5. If you are
installing a secondary hard drive use the power cable labeled P4.
If installing a new drive, connect the opposite end of the data cable to the appropriate system board
12.
connector.
NOTE: If your system only has one SATA hard drive, you must connect the hard drive cable to the
dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to the next available (unpopulated) SATA connector in the system board in the following order: SATA0, SATA1, SATA3, SATA2.
Route the power and data cables into their cable retainers.
13.
Replace the front bezel and workstation access panel.
14.
Reconnect the power cord and any external devices, then turn on the workstation.
15.
NOTE: If you replaced the primary hard drive, use the Restore Plus! CD set that was created when
starting the workstation for the first time. When the restore process has completed, reinstall any personal files that were backed up before replacing the hard drive.
82 Chapter 7 Removal and replacement procedures ENWW

Chassis fan

Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Disconnect the power cable that connects the chassis fan to the system board (1).
3.
Remove the four screws from the exterior rear of the chassis that secure the fan (2).
4.
Remove the fan from the chassis.
5.
Access panel on page 61).
Preparation for disassembly on page 59).
To install the chassis fan, reverse the removal procedure.
ENWW Chassis fan 83

Fan shroud

Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard
3.
drives.
Lift the shroud straight up (1) about 5-mm (3/16-in) before pulling it into the chassis (2) to remove it.
4.
Access panel on page 61).
Preparation for disassembly on page 59).
NOTE: To install the shroud, reverse the removal process.
84 Chapter 7 Removal and replacement procedures ENWW

Front I/O panel housing assembly

Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard
3.
drives.
Remove the shroud from the chassis (
4.
Disconnect the power switch/LED cable, the front USB cable, and the front audio cable from the
5.
system board.
Remove the single screw that secure the housing to the chassis (1), then push the housing to the inside
6.
of the chassis (2).
Access panel on page 61).
Preparation for disassembly on page 59).
Fan shroud on page 84).
To install the housing assembly, reverse the removal procedures.
NOTE: When installing the housing, insert the power-button end into the opening and then rotate the
USB end into position before inserting the retaining screw.
ENWW Front I/O panel housing assembly 85

Heatsink

Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Disconnect the heatsink fan cable from the system board.
3.
Loosen the four captive screws (1) that secure the heatsink to the system board.
4.
CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an
X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Lift the heatsink from atop the processor (2) and set it on its side to keep from contaminating the work
5.
area with thermal grease.
Access panel on page 61).
Preparation for disassembly on page 59).
When reinstalling the heatsink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
86 Chapter 7 Removal and replacement procedures ENWW

Processor

Prepare the workstation for disassembly (
1.
Remove the access panel (
2.
Disconnect the heatsink control cable from the system board and remove the heatsink (
3.
on page 86).
Rotate the locking lever to its full open position (1).
4.
Raise and rotate the microprocessor retainer to its fully open position (2).
5.
Carefully lift the processor from the socket (3).
6.
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.
The heatsink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
Access panel on page 61).
Preparation for disassembly on page 59).
Heatsink
To install a new processor:
Place the processor in its socket and close the retainer.
1.
Secure the locking lever. If reusing the existing heatsink, go to step 3. If using a new heatsink, go to
2.
step 6.
If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad provided in the
3.
spares kit.
CAUTION: Before reinstalling the heatsink you must clean the top of the processor and the bottom
of the heatsink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
Apply the thermal grease provided in the spares kit to the top of the processor and install the heatsink
4.
atop the processor.
ENWW Processor 87
Go to step 7.
5.
If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it
6.
in position atop the processor.
Secure the heatsink to the system board and system board tray with the four captive screws and
7.
attach the heatsink control cable to the system board.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an
X) to evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure
that the latest version of the BIOS is being used on the workstation. The latest system BIOS can be found on the Web at:
http://h18000.www1.hp.com/support/files.
88 Chapter 7 Removal and replacement procedures ENWW

Speaker

Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard
3.
drives.
Remove the shroud from the chassis (
4.
Disconnect the speaker wire from the system board connector.
5.
Remove the two screws (1) that secure the speaker to the chassis.
6.
Remove the speaker by lifting it up (2) and out of the retaining clips.
7.
Access panel on page 61).
Preparation for disassembly on page 59).
Fan shroud on page 84).
To install the speaker, reverse the removal procedures making sure that the speaker wire is at the upper left of the speaker when viewed from inside the chassis.
ENWW Speaker 89

Power supply

WARNING! Voltage is always present on the system board when the workstation is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the workstation and/or the AC outlet before opening the workstation.
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Disconnect all power cables from the mass storage devices and from the system board.
3.
Remove the screws that connect the power supply to the chassis (1).
4.
Pull the power supply towards the front of the chassis then, lift the power supply from the chassis (2).
5.
Access panel on page 61).
Preparation for disassembly on page 59).
To install the power supply, reverse the removal procedure.
90 Chapter 7 Removal and replacement procedures ENWW
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