HP XW3400 User Manual

Service and Technical Reference Guide

HP xw3400 Workstation

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Service and Technical Reference Guide

HP xw3400 Workstations

First Edition (February 2007)

Document Part Number: 446012–001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage

to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

ENWW iii

iv About This Book ENWW

Table of contents

1 Install the operating system

Installing or upgrading device drivers ......................................................................................... 1

Transferring files and settings ..................................................................................................... 2

Creating a disc recovery set ...................................................................................................... 2

2 Computer Setup (F10) utility

Computer Setup (F10) utilities .................................................................................................... 3

Using Computer Setup (F10) utilities ............................................................................ 4

Computer Setup—File ................................................................................................ 5

Computer Setup—Storage .......................................................................................... 6

Computer Setup—Security .......................................................................................... 9

Computer Setup—Power .......................................................................................... 11

Computer Setup—Advanced .................................................................................... 12

Recovering the configuration settings ........................................................................................ 14

3 HP Insight Diagnostics

HP Insight Diagnostics ............................................................................................................ 15

Accessing HP Insight Diagnostics .............................................................................. 15

Survey tab .............................................................................................................. 16

Test tab .................................................................................................................. 16

Status tab ............................................................................................................... 17

Log tab .................................................................................................................. 18

Help tab ................................................................................................................ 18

Saving and printing information in HP Insight Diagnostics ............................................ 18

Downloading the latest version of HP Insight Diagnostics .............................................. 19

Protecting the software ............................................................................................................ 19

Restoring the software ............................................................................................................. 19

4 Desktop management

Initial configuration and deployment ......................................................................................... 21

HP OpenView Agent ............................................................................................... 22

Altiris Deployment Solution Agent .............................................................................. 22

HP Backup and Recovery Manager ........................................................................... 22

Remote system installation ....................................................................................................... 24

Software updating and management ........................................................................................ 24

HP Client Management Interface ............................................................................... 24

HP System Software Manager .................................................................................. 25

HP Client Manager ................................................................................................. 25

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HP ProtectTools Security Manager ............................................................................. 26

HP Client Management Premium Suite ....................................................................... 26

HP Client Foundation Suite ....................................................................................... 27

HP OpenView Client Configuration Manager ............................................................. 27

HP OpenView Workstation Configuration Management solutions .................................. 27

Proactive change notification .................................................................................... 28

Subscriber’s Choice ................................................................................................. 28

Retired solutions ...................................................................................................... 28

ROM Flash ............................................................................................................................ 28

Remote ROM Flash .................................................................................................. 29

HPQFlash ............................................................................................................... 29

Boot Block Emergency Recovery Mode ..................................................................................... 29

Replicating the setup .............................................................................................................. 30

Copying to single workstation ................................................................................... 30

Copying to multiple workstations ............................................................................... 30

Creating a bootable device ...................................................................................... 31

Supported USB flash media device ............................................................. 31

Unsupported USB flash media device ......................................................... 33

Dual-State power button .......................................................................................................... 34

HP web site support ............................................................................................................... 35

Industry standards .................................................................................................................. 35

Asset tracking and security ...................................................................................................... 35

Password security .................................................................................................... 37

Establishing a Setup password using Computer Setup ................................... 38

Establishing a power-on password Using Computer Setup ............................. 38

Entering a power-on password ................................................................... 38

Entering a Setup password ........................................................................ 38

Changing a power-on or Setup password ................................................... 39

Deleting a power-on or Setup password ...................................................... 40

National keyboard delimiter characters ...................................................... 40

Clearing passwords .................................................................................. 40

DriveLock ............................................................................................................... 41

Using DriveLock ....................................................................................... 41

DriveLock applications .............................................................................. 41

Smart Cover Sensor ................................................................................................. 43

Setting the Smart Cover Sensor protection level ............................................ 43

Smart Cover Lock .................................................................................................... 43

Locking the Smart Cover Lock .................................................................... 44

Unlocking the Smart Cover Lock ................................................................. 44

Using the Smart Cover FailSafe Key ........................................................... 44

Cable Lock provision ............................................................................................... 44

Fingerprint identification technology .......................................................................... 45

Fault notification and recovery .................................................................................. 45

Drive protection system ............................................................................................ 45

Surge-tolerant power supply ..................................................................................... 45

Thermal sensor ........................................................................................................ 45

5 Serial and Parallel ATA drive guidelines and features

SATA hard drives ................................................................................................................... 47

SATA hard drive cables .......................................................................................................... 48

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SATA data cable ..................................................................................................... 48

SATA power cable .................................................................................................. 48

PATA device information ......................................................................................................... 49

ATA SMART Drives ................................................................................................................ 49

Hard drive capacities ............................................................................................................. 49

6 Identifying routine care and disassembly preparation

Electrostatic discharge information ........................................................................................... 52

Generating static .................................................................................................... 52

Preventing electrostatic damage to equipment ............................................................. 52

Personal grounding methods and equipment .............................................................. 53

Grounding the work area ......................................................................................... 53

Recommended materials and equipment .................................................................... 53

Operating guidelines .............................................................................................................. 55

Routine care .......................................................................................................................... 55

General cleaning safety precautions .......................................................................... 55

Cleaning the workstation case .................................................................................. 55

Cleaning the keyboard ............................................................................................ 56

Cleaning the monitor ............................................................................................... 56

Cleaning the mouse ................................................................................................. 57

Service considerations ............................................................................................................ 57

Power supply fan .................................................................................................... 57

Tools and software requirements ............................................................................... 57

Screws ................................................................................................................... 57

Cables and connectors ............................................................................................ 58

Hard drives ............................................................................................................ 58

Lithium coin cell battery ............................................................................................ 58

7 Removal and replacement procedures

Preparation for disassembly .................................................................................................... 59

External security devices ......................................................................................................... 60

Installing a cable lock .............................................................................................. 60

Installing a padlock ................................................................................................. 60

Access panel ......................................................................................................................... 61

Front bezel ............................................................................................................................ 62

Front drive bezels ................................................................................................................... 63

Cable management ................................................................................................................ 64

Cable connections ................................................................................................... 65

Memory ................................................................................................................................ 66

Expansion cards .................................................................................................................... 67

Drives ................................................................................................................................... 74

Drive positions ........................................................................................................ 74

Removing an external drive ...................................................................................... 74

Disconnecting optical cables ...................................................................... 75

Disconnecting diskette drive cables ............................................................. 75

Releasing the drives .................................................................................. 76

Installing an external drive ....................................................................................... 76

Replacing an internal hard drive ............................................................................... 79

Chassis fan ........................................................................................................................... 83

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Fan shroud ............................................................................................................................ 84

Front I/O panel housing assembly ........................................................................................... 85

Heatsink ............................................................................................................................... 86

Processor .............................................................................................................................. 87

Speaker ................................................................................................................................ 89

Power supply ......................................................................................................................... 90

System board ........................................................................................................................ 91

Battery .................................................................................................................................. 92

Type 1 Battery Holder .............................................................................................. 93

Type 2 Battery Holder .............................................................................................. 93

Type 3 Battery Holder .............................................................................................. 94

Appendix A Connector pin assignments

Keyboard .............................................................................................................................. 95

Mouse .................................................................................................................................. 95

Ethernet BNC ........................................................................................................................ 95

Ethernet RJ-45 ........................................................................................................................ 96

Ethernet AUI .......................................................................................................................... 96

Parallel interface .................................................................................................................... 97

Serial interface, powered and non-powered .............................................................................. 97

USB ...................................................................................................................................... 98

Microphone .......................................................................................................................... 98

Headphone ........................................................................................................................... 98

Line-in audio .......................................................................................................................... 98

Line-out audio ........................................................................................................................ 98

External infrared transceiver .................................................................................................... 99

Monitor ................................................................................................................................ 99

ATA/ATAPI (IDE) Standard drive cable ................................................................................... 100

24-Pin Power ....................................................................................................................... 100

4-Pin Power (for CPU) ........................................................................................................... 101

SATA data and power .......................................................................................................... 101

PCI Express ........................................................................................................................ 101

PCI Express ........................................................................................................................ 102

DVI connector ...................................................................................................................... 103

Appendix B Power cord set requirements

General requirements ........................................................................................................... 105

Japanese power cord requirements ........................................................................................ 105

Country-specific requirements ................................................................................................ 105

Appendix C POST error messages

Power-On Self-Test (POST) ..................................................................................................... 107

POST numeric codes and text messages .................................................................................. 108

Interpreting POST diagnostic front panel LEDs and audible codes .............................................. 115

Appendix D Troubleshooting without diagnostics

Safety and comfort ............................................................................................................... 119

Before you call for technical support ....................................................................................... 119

Helpful hints ........................................................................................................................ 120

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Solving general problems ...................................................................................................... 122

Solving power problems ....................................................................................................... 126

Solving diskette problems ...................................................................................................... 127

Solving hard drive problems .................................................................................................. 130

Solving media card reader problems ...................................................................................... 132

Solving display problems ...................................................................................................... 134

Solving audio problems ........................................................................................................ 138

Solving printer problems ....................................................................................................... 140

Solving keyboard and mouse problems .................................................................................. 141

Solving hardware installation problems ................................................................................... 143

Solving network problems ..................................................................................................... 145

Solving memory problems ..................................................................................................... 148

Solving processor problems ................................................................................................... 150

Solving CD-ROM and DVD problems ...................................................................................... 151

Solving drive key problems ................................................................................................... 154

Solving front panel component problems ................................................................................. 155

Solving internet access problems ............................................................................................ 156

Solving software problems .................................................................................................... 158

Appendix E System board and riser board reference designators

.......................................................................................................................................... 159

Appendix F Memory

DDR2-SDRAM DIMMs ........................................................................................................... 165

Populating DIMM sockets ...................................................................................................... 166

Index ............................................................................................................................... 169

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x ENWW

Install the operating system

CAUTION: Do not add optional hardware or third-party devices to your workstation until the operating

system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might damage the software that runs the workstation or prevent its proper installation.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to

permit the required airflow.

The first time the workstation is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the operating system being installed. Carefully read and follow the instructions that appear on the screen to complete the installation.

NOTE: If the workstation shipped with more than one operating system language on the hard drive, the

installation process could take up to 60 minutes.

If the workstation was not shipped with a Microsoft operating system, some portions of this documentation do not apply. For complete operating system installation and configuring instructions, refer to the operating system documentation. Additional information is available in online help.

Microsoft security updates are available on the Microsoft Web site.

Installing or upgrading device drivers

To install optional hardware devices after the operating system installation is complete, the drivers for each of the devices must also be installed.

If prompted for the I386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate

drivers.

Obtain the latest support software, including support software for the operating system from

www.hp.com/support. Select the appropriate country and language then, select Download drivers

and software, enter the model number of the workstation, and press Enter.

You can also obtain the latest support software on CDs. The following Web site provides information on how to purchase a support software CD subscription:

desktops/us/purchase.html.

NOTE: If the workstation has a writable optical drive, install the appropriate application to be able to

write to the drive.

http://h18000.www1.hp.com/support/files/

ENWW Installing or upgrading device drivers 1

Transferring files and settings

Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from an old workstation to a new one. Click Start > All Programs > Accessories > System Tools > Files and

Settings Transfer Wizard. Follow the wizard to transfer the files and settings to the new workstation.

Creating a disc recovery set

CAUTION: HP no longer ships the Restore Plus! CD with workstations. Instead, HP Backup and Recovery

Manager is pre-loaded on each system. HP recommends the creation of a recovery CD as soon as the workstation has been set up. Creating the Restore Plus! CD set is important in the event that you ever need to restore the system hard drive to its factory installed state.

HP Backup and Recovery Manager can create the Restore Plus CD set, This set includes the Restore Plus CD, the Operating System CD, and any Supplemental Software CDs.

CAUTION: The Restore Plus CD set will not include any system settings or user data created after the

initial system setup.

To create the Restore Plus CD set:

1. Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open

the Backup and Recovery Wizard, then click Next.

Select Create factory software recovery CDs or DVDs to recover the system.

Follow the instructions in the wizard.

The HP Backup and Recovery Manager can be used to back up data and system files to the hard drive, to network drives, or to removable media, such as CDs, DVDs, or flash media. If data or system files are lost, deleted, or corrupted, Backup and Recovery Manager allows you to retrieve data or restore the last good system image.

CAUTION: HP recommends that a backup schedule be created immediately to ensure continued system

and data protection. Automatic backups can be scheduled using the HP Backup and Recovery Wizard. Recovery Points, Entire Drive Backups, and File Backups can be automatically backed up without user intervention. HP recommends scheduling Recovery Points Backups to provide the most comprehensive coverage.

NOTE: If HP Backup and Recovery Manager is preinstalled, the Restore Plus CD set and the initial

recovery point may be saved to disc as often as necessary, but only a single copy of the Microsoft Windows CD can be created, due to licensing constraints.

NOTE: You can access a user manual at Start > HP Backup and Recovery > HP Backup and

Recovery Manager Manual.

NOTE: If Create factory software recovery CDs or DVDs to recover the system is

unavailable on the system, the HP Restore Plus CD set can be obtained through product support on

http://welcome/country/us/en/contact_us.html.

2Chapter 1 Install the operating system ENWW

Computer Setup (F10) utility

Computer Setup (F10) utilities

Use Computer Setup (F10) utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

Set, view, change, or verify the system configuration, including settings for processor, graphics,

●

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB

●

flash media devices.

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during

●

a Full Boot. You can set the system to:

always Quick Boot (default);

◦

periodically Full Boot (from every 1 to 30 days); or

◦

always Full Boot.

◦

Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST)

●

messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12).

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or

●

restarted.

Enter the Asset Tag or property identification number assigned by the company to this workstation.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during power-

●

on.

Establish a setup password that controls access to Computer Setup (F10) Utility and the settings

●

described in this section.

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded

●

NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

●

Enable or disable legacy diskette write ability (when supported by hardware).

●

ENWW Computer Setup (F10) utilities 3

Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test

●

(POST).

Replicate the system setup by saving system configuration information on diskette and restoring it on

●

one or more workstations.

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

●

Using Computer Setup (F10) utilities

Computer Setup can be accessed only by turning the workstation on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the workstation. If you are in Microsoft Windows, click Start > Shut Down >

Restart.

As soon as the workstation is turned on, press F10 when the monitor light turns green to enter

Computer Setup. Press Enter to bypass the title screen, if necessary.

NOTE: If you do not press F10 at the appropriate time, you must restart the workstation and again

press F10 when the monitor light turns green to access the utility.

Select your language from the list and press Enter.

A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,

Power and Advanced.

Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)

keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc.

6. To apply and save changes, select File > Save Changes and Exit.

●

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select Apply Defaults and Exit. This option will restore the original factory system defaults.

CAUTION: Do NOT turn the workstation power OFF while the BIOS is saving the Computer Setup (F10)

changes because the CMOS could become corrupted. It is safe to turn off the workstation only after exiting the F10 Setup screen.

Table 2-1 Computer Setup (F10) Utility

Heading Table

File Table 2-2 Computer Setup—File on page 5

Storage Table 2-3 Computer Setup—Storage on page 6

Security Table 2-4 Computer Setup—Security on page 9

Power Table 2-5 Computer Setup—Power on page 11

Advanced Table 2-6 Computer Setup—Advanced (for advanced users)

on page 12

4Chapter 2 Computer Setup (F10) utility ENWW

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-2 Computer Setup—File

Option Description

System Information

About

Set Time and Date

Flash System ROM

(some models)

Replicated Setup Save to Removable Media

Lists:

Product name

●

SKU number (some models)

●

Processor type/speed/stepping

●

Cache size (L1/L2) (dual core processors have this listed twice)

●

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

System BIOS (includes family name and version)

●

Chassis serial number

●

Asset tracking number

●

Displays copyright notice.

Allows you to set system time and date.

Allows you to select a drive containing a new BIOS.

Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive).

Restore from Removable Media

Restores system configuration from a diskette, a USB flash media device, or a diskette-like device.

Default Setup Save Current Settings as Default

Saves the current system configuration settings as the default.

Restore Factory Settings as Default

Restores the factory system configuration settings as the default.

Apply Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Applies the currently selected default settings and clears any established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration or default settings and exits Computer Setup.

ENWW Computer Setup (F10) utilities 5

Computer Setup—Storage

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-3 Computer Setup—Storage

Option Description

Device Configuration

Lists all installed BIOS-controlled storage devices.

When a device is selected, detailed information and options are displayed. The following options may be presented.

Diskette Type (Legacy Diskettes only)

Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB.

Drive Emulation

Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive can be made bootable by selecting diskette emulation.)

Drive Type Emulation Options

ATAPI Zip drive:

None (treated as Other).

●

Diskette (treated as diskette drive).

●

Legacy Diskette: No emulation options available.

CD-ROM: No emulation options available.

ATAPI LS-120:

None (treated as Other).

●

Diskette (treated as diskette drive).

●

Hard Disk

● None (prevents BIOS data accesses and disables it as a boot device).

Hard Disk (treated as hard disk).

●

Multisector Transfers (ATA disks only)

Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16.

Transfer Mode (IDE devices only)

Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.

Translation Mode (ATA disks only)

Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and None.

CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be

changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

6Chapter 2 Computer Setup (F10) utility ENWW

Table 2-3 Computer Setup—Storage (continued)

Translation Parameters (ATA disks only)

NOTE: This feature appears only when User translation mode is selected.

Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

Default Values IDE/SATA

Allows you to specify the default values for the Multisector Transfers, Transfer Mode, and Translation Mode for ATA devices.

Storage Options Removable Media Boot

Enables/disables ability to boot the system from removable media.

Legacy Diskette Write

Enables/disables ability to write data to legacy diskettes.

BIOS DMA Data Transfers

Allows you to control how BIOS disk I/O requests are serviced. When Enable is selected, the BIOS will service ATA disk read and write requests with DMA data transfers. When Disable is selected, the BIOS will service ATA disk read and write requests with PIO data transfers.

SATA Emulation

Allows you to choose how the SATA controller and devices are accessed by the operating system. The only supported option is IDE, which is the deault.

NOTE: RAID is not supported on the xw3400 Workstation.

SATA 0 and 2

Allows you to enable or disable DOS and boot accesses to the Primary channel of the first SATA controller. This feature only applies when SATA Emulation = IDE.

NOTE: Advanced operating systems like Windows may reenable the channel.

SATA 1 and 3

Allows you to enable or disable DOS and boot accesses to the Secondary channel of the first SATA controller. This feature only applies when SATA Emulation = IDE.

NOTE: Advanced operating systems like Windows may reenable the channel.

SATA 4 (some models)

Allows you to enable or disable DOS and boot accesses to the Primary channel of the second SATA controller. This feature only applies when SATA Emulation = IDE.

NOTE: Advanced operating systems like Windows may reenable the channel.

SATA 5 (some models)

Allows you to enable or disable DOS and boot accesses to the Secondary channel of the second SATA controller. This feature only applies when SATA Emulation = IDE.

NOTE: Advanced operating systems like Windows may reenable the channel.

DPS Self-Test

Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests.

ENWW Computer Setup (F10) utilities 7

Table 2-3 Computer Setup—Storage (continued)

NOTE: This selection will only appear when at least one drive capable of performing the DPS self-

tests is attached to the system.

Boot Order

Allows you to:

Specify the order in which attached devices (such as a USB flash media device, diskette drive,

●

hard drive, optical drive, or network interface card) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

Specify the order of attached hard drives. The first hard drive in the order will have priority in

●

the boot sequence and will be recognized as drive C (if any devices are attached).

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system

has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the workstation and press F9 when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The workstation then boots from the selected non-default device for this one time.

8Chapter 2 Computer Setup (F10) utility ENWW

Computer Setup—Security

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-4 Computer Setup—Security

Option Description

Smart Card Options

(some models)

Setup Password

Power-On Password

Password Options

(This selection appears only if a power-on password or setup password is set.)

Allows you to enable/disable the Smart Card to be used in place of the Power-On Password.

Allows you to set and enable setup (administrator) password.

NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM,

and make changes to certain plug and play settings under Windows.

See the Troubleshooting Guide on the Documentation and Diagnostics CD for more information.

Allows you to set and enable power-on password. The power-on password prompt appears after a power cycle. If the user does not enter the correct power-on password, the unit will not boot.

NOTE: This password does not appear on warm boots , such as Ctrl + Alt + Delete or Restart

from Windows, unless enabled in Password Options, below.

See the Troubleshooting Guide on the Documentation and Diagnostics CD for more information.

Allows you to:

Lock legacy resources (appears if a setup password is set)

●

Enable/disable network server mode (appears if a power-on password is set)

●

Specify whether the password is required for warm boot (Ctrl + Alt + Delete) (appears if a power-

●

on password is set)

● Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but

not changing, the F10 Setup Options without entering setup password)

See the Desktop Management Guide on the Documentation and Diagnostics CD for more information.

Embedded Security

(This menu item only appears after the Embedded Security Device is made available under Device Security.)

Device Security

Allows you to:

Enable/disable the Embedded Security device

●

Reset the device to Factory Settings

●

Enable/disable power-on authentication support. (some models)

●

Reset authentication credential. (some models)

●

This feature is supported on some models only. See the Desktop Management Guide on the Documentation and Diagnostics CD for more information.

Allows you to set Device Available/Device Hidden for

Serial ports

●

Parallel port

●

All USB ports

●

Front USB ports

●

System audio

●

ENWW Computer Setup (F10) utilities 9

Table 2-4 Computer Setup—Security (continued)

Network controllers (some models)

●

Embedded security device (some models)

●

Network Service Boot

System IDs

DriveLock Security

OS Security (some

models)

Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.)

Allows you to set:

Asset tag (18-byte identifier) and ownership tag (80-byte identifier displayed during POST). See

●

the Desktop Management Guide on the Documentation and Diagnostics CD for more information.

Ownership Tag. This tag is a string that is displayed under the POST splash screen that may be

●

used to identify the owner of the workstation.

Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be

●

updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

Keyboard locale setting (for example, U.S. or Deutsch) for System ID entry.

●

Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is

attached to the system.

See the Desktop Management Guide on the Documentation and Diagnostics CD for more information.

NOTE: An OS Security selection is in effect only if the processor and operating system being used

comprehend and utilize the security feature.

Setup Security Level

Data Execution Prevention (some models) (enable/disable) Helps prevent OS security breaches.

●

Intel Virtualization Technology (some models) (enable/disable) Changing this setting requires

●

turning the workstation off and then back on.

Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password.

This feature allows the administrator the flexibility to protect changes to essential setup options, while allowing the user to view system settings and configure nonessential options. The administrator specifies access rights to individual setup options on a case-by-case basis via the Setup Security Level menu. By default, all setup options are assigned Setup Password, indicating the user must enter the correct Setup Password during POST to make changes to any of the options. The administrator may set individual items to None, indicating the user can make changes to the specified options when setup has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if a Power-On Password is enabled.

NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without knowing

the setup password.

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Computer Setup—Power

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-5 Computer Setup—Power

Option Description

Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce

OS Power Management

●

processor voltage and frequency when the current software load does not require the full capabilities of the processor.

Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the

●

processors power consumption when the processor is idle.

AC PI S3 Hard D isk Reset— Enabling this causes the BIOS to ensure hard disks are ready to accept

●

commands after resuming from S3 before returning control to the operating system.

ACPI S3 PS2 Mouse Wakeup—Enables or disables waking from S3 due to PS2 mouse activity.

●

USB Wake on Device Insertion (some models)—Allows system to wake from Standby on USB

●

device insertion.

Unique Sleep Blink Rates—This feature is designed to give the user a visual indication of the sleep

●

state the system is in. Each sleep state has a unique blink pattern:

◦

S0 = Solid green LED.

S3 = 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e., repeated cycles of 3 blinks and a pause.

Hardware Power Management

Thermal

S4 = 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e.,

◦

repeated cycles of 4 blinks and a pause.

S5 = LED is off.

◦

If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3 use 1 blink per second.

SATA power management enables or disables SATA bus and/or device power management.

Fan idle mode—This bar graph controls the minimum permitted fan speed.

●

NOTE: This setting only changes the minimum fan speed. The fans are still automatically controlled.

ENWW Computer Setup (F10) utilities 11

Computer Setup—Advanced

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 2-6 Computer Setup—Advanced (for advanced users)

Option Heading

Power-On Options

Allows you to set:

POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).

●

POST messages (enable/disable).

●

F9 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F9

= Boot Menu during POST. Disabling this feature prevents the text from being displayed. However, pressing F9 will still access the Shortcut Boot [Order] Menu screen. See Storage > Boot Order for more information.

F10 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text

●

F10 = Setup during POST. Disabling this feature prevents the text from being displayed. However, pressing F10 will still access the Setup screen.

F12 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text

●

F12 = Network Service Boot during POST. Disabling this feature prevents the text from being displayed. However, pressing F12 will still force the system to attempt booting from the network.

Option ROM prompt (enable/disable) Enabling this feature will cause the system to display a

●

message before loading option ROMs. (This feature is supported on some models only.)

Remote wakeup boot source (remote server/local hard drive).

●

After Power Loss (off/on/previous state): Setting this option to:

●

Off—causes the workstation to remain powered off when power is restored.

◦

◦ On—causes the workstation to power on automatically as soon as power is restored.

On—allows you to power on the workstation using a power strip switch, if the workstation

◦

is connected to an electric power strip.

Previous state—causes the workstation to power on automatically as soon as power is

◦

restored, if it was on when power was lost.

NOTE: If you turn off power to the workstation using the switch on a power strip, you will not be

able to use the suspend/sleep feature or the Remote Management features.

POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified

●

delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.

I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating

●

Systems to run optimally. This feature must be disabled for certain non-Microsoft Operating Systems to work properly.

Limit CPUID Maximum Value to 3. Restricts the number of CPUID functions reported by the

●

microprocessor. (Enable this feature if booting to Windows NT.)

Execute Memory Test (some models)

BIOS Power-On

Onboard Devices

Restarts the workstation and executes the POST memory test.

Allows you to set the workstation to turn on automatically at a time you specify.

Allows you to set resources for or disable onboard system devices (diskette controller, serial port, or parallel port).

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Table 2-6 Computer Setup—Advanced (for advanced users) (continued)

Lists currently installed PCI devices and their IRQ settings.

PCI Devices

●

Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings

●

have no effect under an ACPI-based operating system.

PCI VGA Configuration

Bus Options

Device Options

Displayed only if there are one or more PCI graphics controllers in the system and the integrated video is enabled. Allows you to specify which VGA controller will be the “boot” or primary VGA controller.

On some models, allows you to enable or disable:

PCI SERR# generation.

●

PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space;

●

only needed when more than one graphics controller is installed.

Allows you to set:

Printer mode (Bi-Directional, EPP + ECP, Output Only).

●

Num Lock state at power-on (off/on).

S5 Wake on LAN (enable/disable).

●

To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to

◦

select the Advanced > Device Options menu and set the S5 Wake on LAN feature to Disable. This obtains the lowest power consumption available on the workstation during S5. It does not affect the ability of the workstation to Wake on LAN from suspend or hibernation, but will prevent it from waking from S5 via the network. It does not affect operation of the network connection while the workstation is on.

If a network connection is not required, completely disable the network controller (NIC) by

◦

using the arrow (left and right) keys to select the Security > Device Security menu. Set the Network Controller option to Device Hidden. This prevents the network controller from being used by the operating system and reduces the power used by the workstation in S5.

Processor cache (enable/disable).

●

Integrated Graphics Memory Size (Automatic, 32M, 64M, 128M, 256M). This allows the user

●

to control the size of the memory used by the integrated graphics controller. Automatic allows the BIOS to choose the optimal size. Available sizes may be limited by the installed system memory.

Integrated Video (enable/disable). Allows you to use integrated video and PCI Up Solution video

●

at the same time (available on some models only).

NOTE: After Integrated Video is enabled and changes saved, a new menu item appears under

Advanced to allow you to select the primary VGA controller video device.

Internal speaker (some models) (enable/disable) (does not affect external speakers)

●

Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information.

●

NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option

●

ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option-ROM-enabled.

Surround View (enable/disable). This enables the ATI Surround View option that allows the

●

integrated graphics controller and an ATI PCI Express graphics card to work at the same time for multi-monitor support.

ENWW Computer Setup (F10) utilities 13

Recovering the configuration settings

This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See in the Computer Setup—File table.)

NOTE: It is recommended that you save any modified workstation configuration settings to a diskette,

a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive) and save the diskette or device for possible future use.

To restore the configuration, insert the diskette, USB flash media device, or other storage media emulating a diskette with the saved configuration and perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See Setup—File table.)

Restore from Removable Media on page 5 in the Computer

Save to Removable Media on page 5

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HP Insight Diagnostics

NOTE: HP Insight Diagnostics is included on CD with some workstation models only.

The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the workstation. From the Survey tab, there is access to several categories of information about the workstation. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP Drive Key.

Use HP Insight Diagnostics to determine if all the devices installed on the workstation are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

NOTE: Third party devices may not be detected by HP Insight Diagnostics.

Accessing HP Insight Diagnostics

You must boot to the Documentation and Diagnostics CD, as described in the steps below, to access HP Insight Diagnostics.

While the workstation is on, insert the Documentation and Diagnostics CD into an optical drive on

the workstation.

Shut down the operating system and turn off the workstation.

Turn on the workstation. The system will boot to the CD.

NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot

order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to Section 2.2 for more information.

4. Select the appropriate language and click Continue.

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NOTE: It is recommended that you accept the assigned default keyboard for your language unless

you want to test your specific keyboard.

5. In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight

Diagnostics utility launches with the Survey tab displayed.

Survey tab

The Survey tab displays important system configuration information.

In the View level field, you can select the Summary view to see limited configuration data or select the Advanced view to see all the data in the selected category.

In the Category field, you can select the following categories of information to display:

All—Gives a listing of all categories of information about the workstation.

Overview—Gives you a listing of general information about the workstation.

Architecture—Provides system BIOS and PCI device information.

Asset Control—Shows product name, asset tag, system serial number, and processor information.

Communication—Shows information about the workstation parallel (LPT) and serial (COM) port

settings, plus USB and network controller information.

Graphics—Shows information about the graphics controller of the workstation.

Input Devices—Shows information about the keyboard, mouse, and other input devices connected to

the workstation.

Memory—Shows information about all memory in the workstation. This includes memory slots on the system board and any memory modules installed.

Miscellaneous—Shows HP Insight Diagnostics version information, workstation configuration memory (CMOS) information, system board data, and system management BIOS data.

Storage—Shows information about storage media connected to the workstation. This list includes all fixed disks, diskette drives, and optical drives.

System—Shows information about the workstation model, processor, chassis, and BIOS, plus internal speaker and PCI bus information.

Test tab

The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode.

There are three types of tests to choose from:

●

Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode.

Complete Test—Provides a predetermined script where each hardware component is fully tested. There are more tests available in the Interactive mode, but these require user intervention.

●

Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test mode allows you to specifically select which devices, tests, and test parameters are run.

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For each test type, there are two test modes to choose from:

●

Interactive Mode—Provides maximum control over the testing process. The diagnostic software will prompt you for input during tests that require your interaction. You may also determine whether the test passed or failed.

●

Unattended Mode—Does not display prompts and requires no interaction. If errors are found, they are displayed when testing is complete.

To begin testing:

Select the Test tab.

2. Select the tab for the type of test you want to run: Quick, Complete, or Custom.

3. Select the Test Mode: Interactive or Unattended.

4. Choose how you want the test to be executed, either Number of Loops or Total Test Time.

When choosing to run the test over a specified number of loops, enter the number of loops to perform. If you desire to have the diagnostic test for a specified time period, enter the amount of time in minutes.

If performing a Quick Test or Complete Test, select the device to be tested from the drop-down list.

If performing a Custom Test, Click the Expand button and select the devices to be tested or click the Check All button to select all devices.

6. Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status

tab, which allows you to monitor the progress of the test, is automatically displayed during the testing process. When the test is complete, the Status tab shows whether the device passed or failed.

7. If errors are found, go to the Log tab and click the Error Log to display more detailed information

Status tab

The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete, or Custom) is also displayed. The main progress bar displays the percent complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the test.

After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab.

The Status tab also shows:

●

and recommended actions.

The devices being tested

The test status (running, passed, or failed) of each device being tested

The overall test progress of all devices being tested

The test progress for each device being tested

The elapsed test times for each device being tested

ENWW HP Insight Diagnostics 17

Log tab

The Log tab contains a Test Log tab and an Error Log tab.

The Test Log displays all tests that have been executed, the number of times of execution, the number of times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents of the Test Log.

The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information.

●

The Clear Error Log button will clear the contents of the Error Log.

The Device section displays the device tested.

The Test section displays the type of test run.

The Description section describes the error that the diagnostic test found.

The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware.

The Failed Count is the number of times the device has failed a test.

The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab.

Help tab

On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab.

The HP Insight Diagnostics tab contains help topics and includes search and index features.

The Error Codes tab provides a description of each numerical error code that may appear in the Error

Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the

code in the box at the top of the tab and click the Find Error Codes button.

The Test Components tab displays low-level information on tests that are run.

Saving and printing information in HP Insight Diagnostics

You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automat icall y c re at e an ht ml fi le t ha t ha s t he sa me appearance as the information displayed on the screen.

Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys

are not supported.

2. Click Save in the bottom right corner of the screen.

3. Select Save to the floppy or Save to USB key.

4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the

inserted diskette or USB HP Drive Key.

18 Chapter 3 HP Insight Diagnostics ENWW

NOTE: Do not remove the diskette or USB key until you see a message indicating that the html file

has been written to the media.

Print the information from the storage device used to save it.

NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the screen

then remove the Documentation and Diagnostics CD from the optical drive.

Downloading the latest version of HP Insight Diagnostics

Go to

2. Click the Software & Driver Downloads link.

6. Click the Diagnostic link.

7. Click HP Insight Diagnostics Offline Edition.

8. Select a language and click Download.

NOTE: The download includes instructions on how to create the bootable CD.

http://www.hp.com.

Enter your product number (for example, xw3400) in the text box and press the Enter key.

Select your specific workstation model.

Select your OS.

Protecting the software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

Restoring the software

The HP Backup and Recovery Manager is an easy-to-use, versatile application that is pre-loaded on each system and allows you to:

create Recovery Points to back up the entire system incrementally

●

back up the entire hard drive in a single archive

●

back up individual files

●

Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Recovery can be performed from the Recovery Partition on the hard drive or the Recovery Disc Set . The Recovery Disc Set includes the Restore Plus! CD, the Microsoft Operating System, and any Supplemental Software CDs.

NOTE: HP highly recommends that you create a Recovery Disc Set immediately before using the

workstation and schedule regular automatic Recovery Point backups.

The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files and folders, operates in Windows. The second, Workstation Recovery, requires a reboot to the Recovery

ENWW Protecting the software 19

Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you see the message ”Press F11 for Emergency Recovery.”

NOTE: For more information on using HP Backup and Recovery Manager, refer to the HP Backup and

Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and

Recovery Manager Manual.

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