Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP
shall not be liable for technical or editorial
errors or omissions contained herein.
This document contains proprietary
information that is protected by copyright. No
part of this document may be photocopied,
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Hewlett-Packard Company.
Service and Technical Reference
Guide
HP xw3400 Workstations
First Edition (February 2007)
Document Part Number: 446012–001
About This Book
WARNING!Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION:Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE:Text set off in this manner provides important supplemental information.
ENWWiii
iv About This BookENWW
Table of contents
1 Install the operating system
Installing or upgrading device drivers ......................................................................................... 1
Transferring files and settings ..................................................................................................... 2
Creating a disc recovery set ...................................................................................................... 2
Index ............................................................................................................................... 169
ENWWix
xENWW
1
Install the operating system
CAUTION:Do not add optional hardware or third-party devices to your workstation until the operating
system is successfully installed. Doing so may cause errors and may prevent the operating system from
installing properly. Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION
UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might
damage the software that runs the workstation or prevent its proper installation.
NOTE:Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor to
permit the required airflow.
The first time the workstation is turned on, the operating system is automatically installed. This takes
approximately 10 minutes, depending on the operating system being installed. Carefully read and follow
the instructions that appear on the screen to complete the installation.
NOTE:If the workstation shipped with more than one operating system language on the hard drive, the
installation process could take up to 60 minutes.
If the workstation was not shipped with a Microsoft operating system, some portions of this documentation
do not apply. For complete operating system installation and configuring instructions, refer to the operating
system documentation. Additional information is available in online help.
Microsoft security updates are available on the Microsoft Web site.
Installing or upgrading device drivers
To install optional hardware devices after the operating system installation is complete, the drivers for
each of the devices must also be installed.
If prompted for the I386 directory, replace the path specification with C:\i386, or use the Browse
button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate
drivers.
Obtain the latest support software, including support software for the operating system from
www.hp.com/support. Select the appropriate country and language then, select Download drivers
and software, enter the model number of the workstation, and press Enter.
You can also obtain the latest support software on CDs. The following Web site provides information on
how to purchase a support software CD subscription:
desktops/us/purchase.html.
NOTE:If the workstation has a writable optical drive, install the appropriate application to be able to
write to the drive.
http://h18000.www1.hp.com/support/files/
ENWWInstalling or upgrading device drivers1
Transferring files and settings
Use the Microsoft Windows XP Files and Settings Transfer Wizard to move files and settings from an old
workstation to a new one. Click Start > All Programs > Accessories > System Tools > Files and
Settings Transfer Wizard. Follow the wizard to transfer the files and settings to the new workstation.
Creating a disc recovery set
CAUTION:HP no longer ships the Restore Plus! CD with workstations. Instead, HP Backup and Recovery
Manager is pre-loaded on each system. HP recommends the creation of a recovery CD as soon as the
workstation has been set up. Creating the Restore Plus! CD set is important in the event that you ever need
to restore the system hard drive to its factory installed state.
HP Backup and Recovery Manager can create the Restore Plus CD set, This set includes the Restore Plus
CD, the Operating System CD, and any Supplemental Software CDs.
CAUTION:The Restore Plus CD set will not include any system settings or user data created after the
initial system setup.
To create the Restore Plus CD set:
1.Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open
the Backup and Recovery Wizard, then click Next.
Select Create factory software recovery CDs or DVDs to recover the system.
2.
Follow the instructions in the wizard.
3.
The HP Backup and Recovery Manager can be used to back up data and system files to the hard drive,
to network drives, or to removable media, such as CDs, DVDs, or flash media. If data or system files are
lost, deleted, or corrupted, Backup and Recovery Manager allows you to retrieve data or restore the last
good system image.
CAUTION:HP recommends that a backup schedule be created immediately to ensure continued system
and data protection. Automatic backups can be scheduled using the HP Backup and Recovery Wizard.
Recovery Points, Entire Drive Backups, and File Backups can be automatically backed up without user
intervention. HP recommends scheduling Recovery Points Backups to provide the most comprehensive
coverage.
NOTE:If HP Backup and Recovery Manager is preinstalled, the Restore Plus CD set and the initial
recovery point may be saved to disc as often as necessary, but only a single copy of the Microsoft
Windows CD can be created, due to licensing constraints.
NOTE:You can access a user manual at Start > HP Backup and Recovery > HP Backup and
Recovery Manager Manual.
NOTE:If Create factory software recovery CDs or DVDs to recover the system is
unavailable on the system, the HP Restore Plus CD set can be obtained through product support on
http://welcome/country/us/en/contact_us.html.
2Chapter 1 Install the operating systemENWW
2
Computer Setup (F10) utility
Computer Setup (F10) utilities
Use Computer Setup (F10) utility to do the following:
Change factory default settings.
●
Set the system date and time.
●
Set, view, change, or verify the system configuration, including settings for processor, graphics,
●
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB
●
flash media devices.
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during
●
a Full Boot. You can set the system to:
always Quick Boot (default);
◦
periodically Full Boot (from every 1 to 30 days); or
◦
always Full Boot.
◦
Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST)
●
messages. Post Messages Disabled suppresses most POST messages, such as memory count, product
name, and other non-error text messages. If a POST error occurs, the error is displayed regardless
of the mode selected. To manually switch to Post Messages Enabled during POST, press any key
(except F1 through F12).
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
●
restarted.
Enter the Asset Tag or property identification number assigned by the company to this workstation.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during power-
●
on.
Establish a setup password that controls access to Computer Setup (F10) Utility and the settings
●
described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded
●
NIC, so that they cannot be used until they are unsecured.
Enable or disable removable media boot ability.
●
Enable or disable legacy diskette write ability (when supported by hardware).
●
ENWWComputer Setup (F10) utilities3
Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test
●
(POST).
Replicate the system setup by saving system configuration information on diskette and restoring it on
●
one or more workstations.
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
●
Using Computer Setup (F10) utilities
Computer Setup can be accessed only by turning the workstation on or restarting the system. To access
the Computer Setup Utilities menu, complete the following steps:
1.Turn on or restart the workstation. If you are in Microsoft Windows, click Start > Shut Down >
Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
Select your language from the list and press Enter.
3.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
4.
Power and Advanced.
Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down)
5.
keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu,
press Esc.
6.To apply and save changes, select File > Save Changes and Exit.
●
If you have made changes that you do not want applied, select Ignore Changes and
Exit.
●
To reset to factory settings or previously saved default settings (some models), select Apply
Defaults and Exit. This option will restore the original factory system defaults.
CAUTION:Do NOT turn the workstation power OFF while the BIOS is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the workstation only after exiting
the F10 Setup screen.
Table 2-1 Computer Setup (F10) Utility
HeadingTable
FileTable 2-2 Computer Setup—File on page 5
StorageTable 2-3 Computer Setup—Storage on page 6
SecurityTable 2-4 Computer Setup—Security on page 9
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-2 Computer Setup—File
OptionDescription
System Information
About
Set Time and Date
Flash System ROM
(some models)
Replicated SetupSave to Removable Media
Lists:
Product name
●
SKU number (some models)
●
Processor type/speed/stepping
●
Cache size (L1/L2) (dual core processors have this listed twice)
●
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
System BIOS (includes family name and version)
●
Chassis serial number
●
Asset tracking number
●
Displays copyright notice.
Allows you to set system time and date.
Allows you to select a drive containing a new BIOS.
Saves system configuration, including CMOS, to a formatted 1.44-MB diskette, a USB flash media
device, or a diskette-like device (a storage device set to emulate a diskette drive).
Restore from Removable Media
Restores system configuration from a diskette, a USB flash media device, or a diskette-like device.
Default SetupSave Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults and
Exit
Ignore Changes
and Exit
Save Changes and
Exit
Applies the currently selected default settings and clears any established passwords.
Exits Computer Setup without applying or saving any changes.
Saves changes to system configuration or default settings and exits Computer Setup.
ENWWComputer Setup (F10) utilities5
Computer Setup—Storage
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-3 Computer Setup—Storage
OptionDescription
Device Configuration
Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options may
be presented.
Diskette Type (Legacy Diskettes only)
Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB
and 5.25" 1.2 MB.
Drive Emulation
Allows you to select a drive emulation type for a certain storage device. (For example, a Zip drive
can be made bootable by selecting diskette emulation.)
Drive Type Emulation Options
ATAPI Zip drive:
None (treated as Other).
●
Diskette (treated as diskette drive).
●
Legacy Diskette: No emulation options available.
CD-ROM: No emulation options available.
ATAPI LS-120:
None (treated as Other).
●
Diskette (treated as diskette drive).
●
Hard Disk
●None (prevents BIOS data accesses and disables it as a boot device).
Hard Disk (treated as hard disk).
●
Multisector Transfers(ATA disks only)
Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device
capabilities) are Disabled, 8, and 16.
Transfer Mode(IDE devices only)
Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO,
Enhanced DMA, Ultra DMA 0, and Max UDMA.
Translation Mode(ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to access disks
partitioned and formatted on other systems and may be necessary for users of older versions of UNIX
(e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift, LBA Assisted, User, and None.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not be
changed. If the selected translation mode is not compatible with the translation mode that was active
when the disk was partitioned and formatted, the data on the disk will be inaccessible.
6Chapter 2 Computer Setup (F10) utilityENWW
Table 2-3 Computer Setup—Storage (continued)
Translation Parameters (ATA disks only)
NOTE: This feature appears only when User translation mode is selected.
Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS
to translate disk I/O requests (from the operating system or an application) into terms the hard drive
can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The
number of sectors per track may not exceed 63. These fields are only visible and changeable when
the drive translation mode is set to User.
Default Values IDE/SATA
Allows you to specify the default values for the Multisector Transfers, Transfer Mode, and Translation
Mode for ATA devices.
Storage OptionsRemovable Media Boot
Enables/disables ability to boot the system from removable media.
Legacy Diskette Write
Enables/disables ability to write data to legacy diskettes.
BIOS DMA Data Transfers
Allows you to control how BIOS disk I/O requests are serviced. When Enable is selected, the BIOS
will service ATA disk read and write requests with DMA data transfers. When Disable is selected,
the BIOS will service ATA disk read and write requests with PIO data transfers.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating system. The
only supported option is IDE, which is the deault.
NOTE: RAID is not supported on the xw3400 Workstation.
SATA 0 and 2
Allows you to enable or disable DOS and boot accesses to the Primary channel of the first SATA
controller. This feature only applies when SATA Emulation = IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
SATA 1 and 3
Allows you to enable or disable DOS and boot accesses to the Secondary channel of the first SATA
controller. This feature only applies when SATA Emulation = IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
SATA 4 (some models)
Allows you to enable or disable DOS and boot accesses to the Primary channel of the second SATA
controller. This feature only applies when SATA Emulation = IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
SATA 5 (some models)
Allows you to enable or disable DOS and boot accesses to the Secondary channel of the second SATA
controller. This feature only applies when SATA Emulation = IDE.
NOTE: Advanced operating systems like Windows may reenable the channel.
DPS Self-Test
Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System
(DPS) self-tests.
ENWWComputer Setup (F10) utilities7
Table 2-3 Computer Setup—Storage (continued)
NOTE: This selection will only appear when at least one drive capable of performing the DPS self-
tests is attached to the system.
Boot Order
Allows you to:
Specify the order in which attached devices (such as a USB flash media device, diskette drive,
●
hard drive, optical drive, or network interface card) are checked for a bootable operating system
image. Each device on the list may be individually excluded from or included for consideration
as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
●
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system
has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
workstation and press F9 when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The
workstation then boots from the selected non-default device for this one time.
8Chapter 2 Computer Setup (F10) utilityENWW
Computer Setup—Security
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-4 Computer Setup—Security
OptionDescription
Smart Card Options
(some models)
Setup Password
Power-On Password
Password Options
(This selection appears
only if a power-on
password or setup
password is set.)
Allows you to enable/disable the Smart Card to be used in place of the Power-On Password.
Allows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM,
and make changes to certain plug and play settings under Windows.
See the Troubleshooting Guide on the Documentation and Diagnostics CD for more information.
Allows you to set and enable power-on password. The power-on password prompt appears after a
power cycle. If the user does not enter the correct power-on password, the unit will not boot.
NOTE: This password does not appear on warm boots , such as Ctrl + Alt + Delete or Restart
from Windows, unless enabled in Password Options, below.
See the Troubleshooting Guide on the Documentation and Diagnostics CD for more information.
Allows you to:
Lock legacy resources (appears if a setup password is set)
●
Enable/disable network server mode (appears if a power-on password is set)
●
Specify whether the password is required for warm boot (Ctrl + Alt + Delete) (appears if a power-
●
on password is set)
●Enable/Disable Setup Browse Mode (appears if a setup password is set) (allows viewing, but
not changing, the F10 Setup Options without entering setup password)
See the Desktop Management Guide on the Documentation and Diagnostics CD for more information.
Embedded Security
(This menu item only
appears after the
Embedded Security
Device is made available
under Device Security.)
This feature is supported on some models only. See the Desktop Management Guide on the
Documentation and Diagnostics CD for more information.
Allows you to set Device Available/Device Hidden for
Serial ports
●
Parallel port
●
All USB ports
●
Front USB ports
●
System audio
●
ENWWComputer Setup (F10) utilities9
Table 2-4 Computer Setup—Security (continued)
Network controllers (some models)
●
Embedded security device (some models)
●
Network Service
Boot
System IDs
DriveLock Security
OS Security (some
models)
Enables/disables the workstation’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI expansion
card or embedded on the system board.)
Allows you to set:
Asset tag (18-byte identifier) and ownership tag (80-byte identifier displayed during POST). See
●
the Desktop Management Guide on the Documentation and Diagnostics CD for more information.
Ownership Tag. This tag is a string that is displayed under the POST splash screen that may be
●
used to identify the owner of the workstation.
Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be
●
updated if the current chassis serial number is invalid. (These ID numbers are normally set in the
factory and are used to uniquely identify the system.)
Keyboard locale setting (for example, U.S. or Deutsch) for System ID entry.
●
Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is
successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully
provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is
attached to the system.
See the Desktop Management Guide on the Documentation and Diagnostics CD for more information.
NOTE: An OS Security selection is in effect only if the processor and operating system being used
comprehend and utilize the security feature.
Setup Security Level
Data Execution Prevention (some models) (enable/disable) Helps prevent OS security breaches.
●
Intel Virtualization Technology (some models) (enable/disable) Changing this setting requires
●
turning the workstation off and then back on.
Provides a method to allow end-users limited access to change specified setup options, without having
to know the Setup Password.
This feature allows the administrator the flexibility to protect changes to essential setup options, while
allowing the user to view system settings and configure nonessential options. The administrator
specifies access rights to individual setup options on a case-by-case basis via the Setup Security Level
menu. By default, all setup options are assigned Setup Password, indicating the user must enter the
correct Setup Password during POST to make changes to any of the options. The administrator may
set individual items to None, indicating the user can make changes to the specified options when setup
has been accessed with invalid passwords. The choice, None, is replaced by Power-On Password if
a Power-On Password is enabled.
NOTE: Setup Browse Mode must be set to Enable in order for the user to enter Setup without knowing
the setup password.
10Chapter 2 Computer Setup (F10) utilityENWW
Computer Setup—Power
NOTE:Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 2-5 Computer Setup—Power
OptionDescription
Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
OS Power
Management
●
processor voltage and frequency when the current software load does not require the full
capabilities of the processor.
Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
●
processors power consumption when the processor is idle.
AC PI S3 Hard D isk Reset— Enabling this causes the BIOS to ensure hard disks are ready to accept
●
commands after resuming from S3 before returning control to the operating system.
ACPI S3 PS2 Mouse Wakeup—Enables or disables waking from S3 due to PS2 mouse activity.
●
USB Wake on Device Insertion (some models)—Allows system to wake from Standby on USB
●
device insertion.
Unique Sleep Blink Rates—This feature is designed to give the user a visual indication of the sleep
●
state the system is in. Each sleep state has a unique blink pattern:
◦
◦
S0 = Solid green LED.
S3 = 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e.,
repeated cycles of 3 blinks and a pause.
Hardware Power
Management
Thermal
S4 = 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (green LED), i.e.,
◦
repeated cycles of 4 blinks and a pause.
S5 = LED is off.
◦
If this feature is disabled, S4 and S5 both have the LED off. S1 (no longer supported) and S3 use
1 blink per second.
SATA power management enables or disables SATA bus and/or device power management.
Fan idle mode—This bar graph controls the minimum permitted fan speed.
●
NOTE: This setting only changes the minimum fan speed. The fans are still automatically controlled.
ENWWComputer Setup (F10) utilities11
Computer Setup—Advanced
NOTE:Support for specific Computer Setup options may vary depending on the hardware
POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).
●
POST messages (enable/disable).
●
●
F9 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text F9
= Boot Menu during POST. Disabling this feature prevents the text from being displayed.However, pressing F9 will still access the Shortcut Boot [Order] Menu screen. See Storage >
Boot Order for more information.
F10 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text
●
F10 = Setup during POST. Disabling this feature prevents the text from being displayed.
However, pressing F10 will still access the Setup screen.
F12 prompt (enable/disable or hidden/displayed). Enabling this feature will display the text
●
F12 = Network Service Boot during POST. Disabling this feature prevents the text from being
displayed. However, pressing F12 will still force the system to attempt booting from the network.
Option ROM prompt (enable/disable) Enabling this feature will cause the system to display a
●
message before loading option ROMs. (This feature is supported on some models only.)
Remote wakeup boot source (remote server/local hard drive).
●
After Power Loss (off/on/previous state): Setting this option to:
●
Off—causes the workstation to remain powered off when power is restored.
◦
◦On—causes the workstation to power on automatically as soon as power is restored.
On—allows you to power on the workstation using a power strip switch, if the workstation
◦
is connected to an electric power strip.
Previous state—causes the workstation to power on automatically as soon as power is
◦
restored, if it was on when power was lost.
NOTE: If you turn off power to the workstation using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified
●
delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards
that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished.
The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.
I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating
●
Systems to run optimally. This feature must be disabled for certain non-Microsoft Operating
Systems to work properly.
Limit CPUID Maximum Value to 3. Restricts the number of CPUID functions reported by the
●
microprocessor. (Enable this feature if booting to Windows NT.)
Execute Memory
Test (some models)
BIOS Power-On
Onboard Devices
Restarts the workstation and executes the POST memory test.
Allows you to set the workstation to turn on automatically at a time you specify.
Allows you to set resources for or disable onboard system devices (diskette controller, serial port, or
parallel port).
Lists currently installed PCI devices and their IRQ settings.
PCI Devices
●
Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings
●
have no effect under an ACPI-based operating system.
PCI VGA
Configuration
Bus Options
Device Options
Displayed only if there are one or more PCI graphics controllers in the system and the integrated video
is enabled. Allows you to specify which VGA controller will be the “boot” or primary VGA controller.
On some models, allows you to enable or disable:
PCI SERR# generation.
●
PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space;
●
only needed when more than one graphics controller is installed.
To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to
◦
select the Advanced > Device Options menu and set the S5 Wake on LAN feature
to Disable. This obtains the lowest power consumption available on the workstation during
S5. It does not affect the ability of the workstation to Wake on LAN from suspend or
hibernation, but will prevent it from waking from S5 via the network. It does not affect
operation of the network connection while the workstation is on.
If a network connection is not required, completely disable the network controller (NIC) by
◦
using the arrow (left and right) keys to select the Security > Device Security menu. Set
the Network Controller option to Device Hidden. This prevents the network controller
from being used by the operating system and reduces the power used by the workstation
in S5.
Processor cache (enable/disable).
●
Integrated Graphics Memory Size (Automatic, 32M, 64M, 128M, 256M). This allows the user
●
to control the size of the memory used by the integrated graphics controller. Automatic allows
the BIOS to choose the optimal size. Available sizes may be limited by the installed system
memory.
Integrated Video (enable/disable). Allows you to use integrated video and PCI Up Solution video
●
at the same time (available on some models only).
NOTE: After Integrated Video is enabled and changes saved, a new menu item appears under
Advanced to allow you to select the primary VGA controller video device.
Internal speaker (some models) (enable/disable) (does not affect external speakers)
●
Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information.
●
NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option
●
ROM to allow the unit to boot through the network to a PXE server. This is typically used to
download a corporate image to a hard drive. The NIC option ROM takes up memory space
below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited.
This F10 option will allow users to disable the downloading of this embedded NIC option ROM
thus giving more DCH space for additional PCI cards which may need option ROM space. The
default will be to have the NIC option-ROM-enabled.
Surround View (enable/disable). This enables the ATI Surround View option that allows the
●
integrated graphics controller and an ATI PCI Express graphics card to work at the same time
for multi-monitor support.
ENWWComputer Setup (F10) utilities13
Recovering the configuration settings
This method of recovery requires that you first perform the Save to Removable Media command with
the Computer Setup (F10) Utility before Restore is needed. (See
in the Computer Setup—File table.)
NOTE:It is recommended that you save any modified workstation configuration settings to a diskette,
a USB flash media device, or a diskette-like device (a storage device set to emulate a diskette drive) and
save the diskette or device for possible future use.
To restore the configuration, insert the diskette, USB flash media device, or other storage media emulating
a diskette with the saved configuration and perform the Restore from Removable Media command
with the Computer Setup (F10) Utility. (See
Setup—File table.)
Restore from Removable Media on page 5 in the Computer
Save to Removable Media on page 5
14Chapter 2 Computer Setup (F10) utilityENWW
3
HP Insight Diagnostics
HP Insight Diagnostics
NOTE:HP Insight Diagnostics is included on CD with some workstation models only.
The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the
workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility
simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current
configuration of the workstation. From the Survey tab, there is access to several categories of information
about the workstation. Other tabs provide additional information, including diagnostic test options and
test results. The information in each screen of the utility can be saved as an html file and stored on a
diskette or USB HP Drive Key.
Use HP Insight Diagnostics to determine if all the devices installed on the workstation are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available before
placing a call to the Customer Support Center.
NOTE:Third party devices may not be detected by HP Insight Diagnostics.
Accessing HP Insight Diagnostics
You must boot to the Documentation and Diagnostics CD, as described in the steps below, to access HP
Insight Diagnostics.
While the workstation is on, insert the Documentation and Diagnostics CD into an optical drive on
1.
the workstation.
Shut down the operating system and turn off the workstation.
2.
Turn on the workstation. The system will boot to the CD.
3.
NOTE:If the system does not boot to the CD in the optical drive, you may need to change the boot
order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before
booting to the hard drive. Refer to Section 2.2 for more information.
4.Select the appropriate language and click Continue.
ENWWHP Insight Diagnostics15
NOTE:It is recommended that you accept the assigned default keyboard for your language unless
you want to test your specific keyboard.
5.In the End User License Agreement page, click Agree if you agree with the terms. The HP Insight
Diagnostics utility launches with the Survey tab displayed.
Survey tab
The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select
the Advanced view to see all the data in the selected category.
In the Category field, you can select the following categories of information to display:
All—Gives a listing of all categories of information about the workstation.
Overview—Gives you a listing of general information about the workstation.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, asset tag, system serial number, and processor information.
Communication—Shows information about the workstation parallel (LPT) and serial (COM) port
settings, plus USB and network controller information.
Graphics—Shows information about the graphics controller of the workstation.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to
the workstation.
Memory—Shows information about all memory in the workstation. This includes memory slots on the
system board and any memory modules installed.
Miscellaneous—Shows HP Insight Diagnostics version information, workstation configuration memory
(CMOS) information, system board data, and system management BIOS data.
Storage—Shows information about storage media connected to the workstation. This list includes all
fixed disks, diskette drives, and optical drives.
System—Shows information about the workstation model, processor, chassis, and BIOS, plus internal
speaker and PCI bus information.
Test tab
The Test tab allows you to choose various parts of the system to test. You can also choose the type of test
and testing mode.
There are three types of tests to choose from:
●
●
Quick Test—Provides a predetermined script where a sample of each hardware component is
exercised and requires no user intervention in either Unattended or Interactive mode.
Complete Test—Provides a predetermined script where each hardware component is fully tested.
There are more tests available in the Interactive mode, but these require user intervention.
●
Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test
mode allows you to specifically select which devices, tests, and test parameters are run.
16Chapter 3 HP Insight DiagnosticsENWW
For each test type, there are two test modes to choose from:
●
Interactive Mode—Provides maximum control over the testing process. The diagnostic software
will prompt you for input during tests that require your interaction. You may also determine whether
the test passed or failed.
●
Unattended Mode—Does not display prompts and requires no interaction. If errors are found,
they are displayed when testing is complete.
To begin testing:
Select the Test tab.
1.
2.Select the tab for the type of test you want to run: Quick, Complete, or Custom.
3.Select the Test Mode: Interactive or Unattended.
4.Choose how you want the test to be executed, either Number of Loops or Total Test Time.
When choosing to run the test over a specified number of loops, enter the number of loops to perform.
If you desire to have the diagnostic test for a specified time period, enter the amount of time in
minutes.
If performing a Quick Test or Complete Test, select the device to be tested from the drop-down list.
5.
If performing a Custom Test, Click the Expand button and select the devices to be tested or click
the Check All button to select all devices.
6.Click the Begin Testing button at the bottom right corner of the screen to start the test. The Status
tab, which allows you to monitor the progress of the test, is automatically displayed during the testing
process. When the test is complete, the Status tab shows whether the device passed or failed.
7.If errors are found, go to the Log tab and click the Error Log to display more detailed information
Status tab
The Status tab displays the status of the selected tests. The type of test executed (Quick, Complete,
or Custom) is also displayed. The main progress bar displays the percent complete of the current set of
tests. While testing is in progress, a Cancel Testing button is displayed for use if you want to cancel the
test.
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest
button will retest the last set of tests executed. This enables you to re-run the set of tests without having to
re-enter the data in the Test tab.
The Status tab also shows:
●
●
●
●
●
and recommended actions.
The devices being tested
The test status (running, passed, or failed) of each device being tested
The overall test progress of all devices being tested
The test progress for each device being tested
The elapsed test times for each device being tested
ENWWHP Insight Diagnostics17
Log tab
The Log tab contains a Test Log tab and an Error Log tab.
The Test Log displays all tests that have been executed, the number of times of execution, the number of
times failed, and the time it took to complete each test. The Clear Test Log button will clear the contents
of the Test Log.
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following columns of information.
●
●
●
●
●
●
The Clear Error Log button will clear the contents of the Error Log.
The Device section displays the device tested.
The Test section displays the type of test run.
The Description section describes the error that the diagnostic test found.
The Recommended Repair will give a recommended action that should be performed to resolve
the failed hardware.
The Failed Count is the number of times the device has failed a test.
The Error Code provides a numerical code for the failure. The error codes are defined in the Help
tab.
Help tab
On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test
Components tab.
The HP Insight Diagnostics tab contains help topics and includes search and index features.
The Error Codes tab provides a description of each numerical error code that may appear in the Error
Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended
Repair action that should help solve the problem. To find an error code description quickly, enter the
code in the box at the top of the tab and click the Find Error Codes button.
The Test Components tab displays low-level information on tests that are run.
Saving and printing information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette
or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will
automat icall y c re at e an ht ml fi le t ha t ha s t he sa me appearance as the information displayed on the screen.
Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys
1.
are not supported.
2.Click Save in the bottom right corner of the screen.
3.Select Save to the floppy or Save to USB key.
4.Enter a file name in the File Name box and click the Save button. An html file will be saved to the
inserted diskette or USB HP Drive Key.
18Chapter 3 HP Insight DiagnosticsENWW
NOTE:Do not remove the diskette or USB key until you see a message indicating that the html file
has been written to the media.
Print the information from the storage device used to save it.
5.
NOTE:To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the screen
then remove the Documentation and Diagnostics CD from the optical drive.
Downloading the latest version of HP Insight Diagnostics
Go to
1.
2.Click the Software & Driver Downloads link.
3.
4.
5.
6.Click the Diagnostic link.
7.Click HP Insight Diagnostics Offline Edition.
8.Select a language and click Download.
NOTE:The download includes instructions on how to create the bootable CD.
http://www.hp.com.
Enter your product number (for example, xw3400) in the text box and press the Enter key.
Select your specific workstation model.
Select your OS.
Protecting the software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
Restoring the software
The HP Backup and Recovery Manager is an easy-to-use, versatile application that is pre-loaded on each
system and allows you to:
create Recovery Points to back up the entire system incrementally
●
back up the entire hard drive in a single archive
●
back up individual files
●
Backups can be scheduled to occur automatically at designated intervals, or they can be initiated
manually. Recovery can be performed from the Recovery Partition on the hard drive or the Recovery Disc
Set . The Recovery Disc Set includes the Restore Plus! CD, the Microsoft Operating System, and any
Supplemental Software CDs.
NOTE:HP highly recommends that you create a Recovery Disc Set immediately before using the
workstation and schedule regular automatic Recovery Point backups.
The HP Backup and Recovery Manager provides two basic recovery methods. The first, recovery of files
and folders, operates in Windows. The second, Workstation Recovery, requires a reboot to the Recovery
ENWWProtecting the software19
Partition or from the Recovery Disc Set. To reboot to the Recovery Partition, press F11 at startup when you
see the message ”Press F11 for Emergency Recovery.”
NOTE:For more information on using HP Backup and Recovery Manager, refer to the HP Backup and
Recovery Manager User Guide by selecting Start > HP Backup and Recovery > HP Backup and
Recovery Manager Manual.
20Chapter 3 HP Insight DiagnosticsENWW
4
Desktop management
HP Client Management Solutions provides standards-based solutions for managing and controlling
desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop
manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal
workstations. HP is a patent holder of manageability technology. Since then, HP has led an industry-wide
effort to develop the standards and infrastructure required to effectively deploy, configure, and manage
desktops, workstations, and notebook PCs. HP develops its own management software and works closely
with leading management software solution providers in the industry to ensure compatibility between HP
Client Management Solutions and these products. HP Client Management Solutions are an important
aspect of our broad commitment to providing you with solutions that assist you in lowering the total cost
of owning and maintaining the PCs throughout their lifecycle.
The key capabilities and features of desktop management are:
Initial configuration and deployment
●
Remote system installation
●
Software updating and management
●
ROM flash
●
Asset tracking and security
●
Fault notification and recovery
●
NOTE:Support for specific features described in this guide may vary by model or software version.
Initial configuration and deployment
The workstation comes with a preinstalled system software image. After a brief software “unbundling”
process, the workstation is ready to use.
You may prefer to replace the preinstalled software image with a customized set of system and application
software. There are several methods for deploying a customized software image. They include:
Installing additional software applications after unbundling the preinstalled software image.
●
Using software deployment tools, such as HP OpenView Client Configuration Manager, HP
●
OpenView Configuration Management Solutions Radia OS Manager, or Altiris Deployment Solution,
to replace the preinstalled software with a customized software image.
Using a disk cloning process to copy the contents from one hard drive to another.
●
The best deployment method depends on your information technology environment and processes. The
Workstation Deployment section of the HP Lifecycle Service Web site (
ENWWInitial configuration and deployment21
http://h20219.www2.hp.com/
services/cache/80906-0-0-225-121.html) provides information to help you select the best deployment
method.
The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of
system software, configuration management and troubleshooting, and power management.
NOTE:See HP Backup and Recovery Manager on page 22 for information on creating the Restore
Plus! CD.
HP OpenView Agent
The Radia Management Agent (RMA) used by both HP OpenView Client Configuration Manager and HP
OpenView Workstation Configuration Management Solutions (Radia) is pre-loaded on the workstation.
When installed, it enables communication with the HP OpenView management console.
To install the Radia Management Agent:
1.Click Start.
2.Click All Programs.
3.Click HP Manageability.
4.Click Radia Management Agent Readme.
Review and follow the instructions contained in the Readme file to install the Radia Management
5.
Agent.
Altiris Deployment Solution Agent
This program is pre-loaded on the workstation. When installed, it enables communication with the
administrator Altiris Deployment Solution console.
To install Altiris Deployment Solution Agent:
1.Click Start.
2.Click All Programs.
3.Click Software Setup.
4.Click Next.
Scroll down and click on the link to install Altiris AClient.
5.
The Altiris Deployment Solution Agent is a key infrastructure component for enabling the HP Client
Foundation Suite and the Client Premium Suite. To learn about the other infrastructure components
necessary for implementing the HP Client Foundation Suite and Client Premium Suite, please visit
www.hp.com/go/easydeploy.
HP Backup and Recovery Manager
CAUTION:HP no longer ships the Restore Plus! CD set with workstations. Instead, HP Backup and
Recovery Manager is pre-loaded on each system. HP recommends that you create a recovery CD set as
soon as you have set up the new workstation. Creating the Restore Plus! CD set is important in the event
that you ever need to restore the system hard drive to its factory installed state.
22Chapter 4 Desktop managementENWW
HP Backup and Recovery Manager can create the Restore Plus! CD set. This set includes the RestorePlus! CD, the Operating System CD, and any Supplemental Software CDs.
CAUTION:The Restore Plus! CD set will not include any system settings or user data created after the
initial system setup.
To create the Restore Plus! CD set:
1.Click Start > HP Backup and Recovery > HP Backup and Recovery Manager to open
the Backup and Recovery Wizard, then click Next.
2.Select Create factory software recovery CDs or DVDs to recover the system.
Follow the instructions in the wizard.
3.
In addition to allowing you to create the Restore Plus! CD set, HP Backup and Recovery Manager can be
used to back up data and system files to the hard drive, to network drives, or to removable media, such
as CDs, DVDs, or flash media. If data or system files are lost, deleted, or corrupted, Backup and Recovery
Manager allows you to retrieve data or restore the last good system image.
CAUTION:HP recommends that a backup schedule be created immediately to ensure continued system
and data protection. Automatic backups can be scheduled using the HP Backup and Recovery Manager
Wizard. Recovery Points, Entire Drive Backups, and File Backups can be automatically backed up without
user intervention. HP recommends scheduling Recovery Point Backups to provide the most comprehensive
coverage.
NOTE:If HP Backup and Recovery Manager is preinstalled, the Restore Plus! CD set and the initial
recovery point may be saved to disc as often as necessary, but only a single copy of the Microsoft
Windows CD can be created, due to licensing constraints.
You can access a user manual at Start > HP Backup and Recovery > HP Backup and RecoveryManager Manual. We suggest that you print this document for easy reference in case of future
emergency.
If Create factory software recovery CDs or DVDs to recover the system is unavailable on
your system, the HP Restore Plus! CD set can be obtained through product support on
Remote System Installation allows you to start and set up the system using the software and configuration
information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote
System Installation feature is usually used as a system setup and configuration tool, and can be used for
the following tasks:
Formatting a hard drive
●
Deploying a software image on one or more new workstations
●
Remotely updating the system BIOS in flash ROM (
●
Configuring the system BIOS settings
●
To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message
appears in the lower-right corner of the HP logo screen when the workstation is booting up. Follow the
instructions on the screen to continue the process. The default boot order is a BIOS configuration setting
that can be changed to always attempt to PXE boot.
Remote ROM Flash on page 29)
Software updating and management
HP provides several tools for managing and updating software on desktops, workstations, and notebooks:
HP Client Manager
●
HP System Software Manager
●
HP ProtectTools Security Manager
●
HP Client Management Premium Suite
●
HP Client Foundation Suite
●
HP OpenView Client Configuration Manager
●
HP OpenView Management Suite for Desktops using Radia
●
HP Proactive Change Notification
●
HP Subscriber's Choice
●
HP Client Management Interface
Regardless of the system management tools your IT department uses, managing both your hardware and
software assets is important to keeping your IT costs low and your business agile.
With the HP Client Management Interface (HP CMI), new HP workstations seamlessly integrate into your
managed IT environment. HP CMI provides an interface that simplifies the integration of HP workstations
with popular industry system management tools (including Microsoft Systems Management Server, IBM
Tivoli Software, and HP OpenView Operations) and custom inhouse developed management
applications. Using HP CMI, systems management tools and applications can request in-depth client
inventory, receive health status information, and manage system BIOS settings by communicating directly
with the client workstation, reducing the need for agent or connector software to achieve integration.
NOTE:The system management tools mentioned above do not automatically connect into HP CMI. Some
script development is typically required to interface with HP CMI.
24Chapter 4 Desktop managementENWW
HP Client Management Interface is based on industry standards that include Microsoft Windows
Management Interface (MS WMI), Web-Based Enterprise Management (WBEM), System Management
BIOS (SMBIOS), and Advanced Configuration and Power Interface (ACPI). HP CMI is a foundation
technology utilized in HP Client Management Solutions. With HP CMI, HP gives you flexibility in choosing
how you manage your HP client workstations.
HP Client Management Interface used in conjunction with system management software can:
Request in-depth client inventory information—Capture detailed information about the processors,
●
hard drives, memory, BIOS, drivers, including sensor information (such as fan speed, voltage, and
temperature)
Receive health status information—Subscribe for a wide range of client hardware alerts (such as
●
over-temperature, fan stall, and hardware configuration changes) to be sent to the system
management console, application, or to the local client workstation. Alerts are sent real-time when
triggered by hardware events.
Manage system BIOS settings—Perform F10 functions including setting and changing the BIOS
●
passwords and workstation boot order remotely from your system management console on any or
all of your client systems without having to visit each machine.
HP System Software Manager
HP System Software Manager (SSM) is a free utility that automates remote deployment of device drivers
and BIOS updates for your networked workstations. When SSM runs, it silently (without user interaction)
determines the revision levels of drivers and BIOS installed on each networked client system and compares
this inventory against system software SoftPaqs that have been tested and stored in a central file store.
SSM then automatically updates any down-revision system software on the networked workstations to the
later levels available in the file store. Since SSM only allows distribution of SoftPaq updates to the correct
client system models, administrators can confidently and efficiently use SSM to keep system software
updated.
System Software Manager integrates with enterprise software distribution tools such as HP OpenView
Management Suite using Radia and Microsoft Systems Management Server (SMS). Using SSM, you can
distribute customer-created or third-party updates that have been packaged in the SSM-format.
SSM may be downloaded at no charge by visiting
HP Client Manager
HP Client Manager, developed with Altiris, is available free for all supported HP business desktop,
notebook, and workstation models. SSM is integrated into HP Client Manager, and enables central
tracking, monitoring, and management of the hardware aspects of HP client systems.
Use HP Client Manager to:
Get valuable hardware information such as CPU, memory, video, and security settings
●
Monitor system health to fix problems before they occur
●
Automatically acquire and install drivers and BIOS updates without visiting each workstation
●
Remotely configure BIOS and security settings
●
Automate processes to quickly resolve hardware problems
●
www.hp.com/go/ssm.
ENWWSoftware updating and management25
Tight integration with HP Instant Support tools reduces hardware troubleshooting time.
Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models
●
System Health Scan—check for known hardware issues in your installed base of HP client systems
●
Active Chat—connect to HP customer support to resolve issues
●
HP Knowledgebase—link to expert information
●
Automated SoftPaq collection and delivery process for fast resolution of hardware problems
●
Identify, inventory, and initialize systems with HP ProtectTools embedded security chip
●
Option for health alerts to display locally on the client system
●
Report basic inventory information for non-HP clients
●
For more information on HP Client Manager, visit
www.hp.com/go/clientmanager.
HP ProtectTools Security Manager
ProtectTools Security Manager software provides security features that help protect against unauthorized
access to the workstation, networks, and critical data. Enhanced security functionality is provided by the
following modules:
Smart Card Security for ProtectTools
●
Embedded Security for ProtectTools
●
BIOS Configuration for ProtectTools
●
Credential Manager for ProtectTools
●
The modules available for your workstation may vary depending on your model. For example, Embedded
Security for ProtectTools requires that the Trusted Platform Module (TPM) embedded security chip (some
models only) be installed on your workstation, and Smart Card Security for ProtectTools requires an
optional smart card and reader.
ProtectTools modules may be preinstalled, preloaded, or available for purchase from the HP Web site.
http://www.hp.com/products/security for more information.
Visit
HP Client Management Premium Suite
HP Client Premium Suite (HP CPS) is designed for organizations wanting full client hardware and software
lifecycle management from a single, Web-based management console. It combines:
HP Client Manager
●
HP Systems Insight Manager Connector
●
HP OpenView Connector
●
Altiris Client Manager Suite - Level 1
●
Altiris Connector Solution
●
Altiris Local Recovery Pro
●
Altiris AuditExpress
●
26Chapter 4 Desktop managementENWW
For more information on HP Client Management Premium Suite, visit www.hp.com/go/easydeploy.
HP Client Foundation Suite
The HP Client Foundation Suite (HP CFS) is designed for organizations wanting essential client
management functionality. It combines:
HP Client Manager
●
HP Systems Insight Manager Connector
●
Altiris Migration Suite
●
Altiris Local Recovery Pro
●
For more information about the HP Client Foundation Suite, visit
HP OpenView Client Configuration Manager
HP OpenView Client Configuration Manager is a simplified, out-of-the-box, and easy-to-use solution that
solves immediate workstation software configuration management needs.
Integrated software management
●
Inventory collection
◦
Operating system deployment and settings migration
◦
Patch management
◦
Software distribution
◦
Software usage metering
◦
Integrated hardware management
●
Remote control
◦
HP alert monitoring
◦
HP hardware driver and BIOS updates
◦
http://www.hp.com/go/easydeploy.
Integration with HP ProtectTools
◦
Free add-on support for Intel Active Management Technology (AMT)
◦
For more information about the HP OpenView Client Configuration Manager, visit
HP OpenView Workstation Configuration Management solutions
HP OpenView Configuration Management solutions automate the management of software such as
operating systems, applications, patches, content, and configuration settings to ensure that each
computing device is maintained in the right configuration.
Proven across enterprises of every size and complexity, HP’s adaptive, policy-based model for software
Configuration Management, automates the entire software lifecycle management process - from discovery,
deployment, and ongoing management through to migration and retirement.
ENWWSoftware updating and management27
By substituting automation for manual intervention, HP helps its customers lower costs, significantly reduce
software related problems, and ensure the software supporting their business operations is reliable and
secure.
For more information on HP OpenView Workstation Configuration Management Solution, visit
Bulletins, and Driver alerts for most commercial workstations and servers
You create your own profile to ensure that you only receive the information relevant to a specific IT
environment. To learn more about the Proactive Change Notification program and create a custom profile,
http://h30046.www3.hp.com/subhub.php
visit
Subscriber’s Choice
Subscriber’s Choice is a client-based service from HP.
Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver
and support alerts/notifications.
Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the
information you subscribed to in your profile is available for review and retrieval. To learn more about
Subscriber’s Choice and create a custom profile, visit
Retired solutions
Two software packages, Altiris Local Recovery, and Dantz Retrospect, will no longer be shipping on HP
business desktops, notebooks, or workstations. Starting with new business desktops, notebooks, and
workstations released in 2006, all will ship with HP Backup and Recovery Manager.
ROM Flash
The workstation's BIOS is stored in a programmable flash ROM (read only memory). By establishing a
setup password in the Computer Setup (F10) Utility, you can protect the ROM from being unintentionally
updated or overwritten. This is important to ensure the operating integrity of the workstation. Should you
need or want to upgrade the BIOS, you may download the latest BIOS images from the HP driver and
support page,
CAUTION:For maximum ROM protection, be sure to establish a setup password. The setup password
prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set
the setup password on one or more PCs simultaneously. For more information, visit
go/ssm.
http:///www.hp.com/support/files.
http://h30046.www3.hp.com/subhub.php.
http://www.hp.com/
28Chapter 4 Desktop managementENWW
Remote ROM Flash
Remote ROM Flash allows the system administrator to safely upgrade the BIOS on remote HP workstations
directly from the centralized network management console. Enabling the system administrator to perform
this task remotely on multiple workstations results in a consistent deployment of, and greater control over,
HP workstation BIOS images over the network. It also results in greater productivity and lower total cost
of ownership.
NOTE:The workstation must be powered on, or turned on through Remote Wakeup, to take advantage
of Remote ROM Flash.
For more information on Remote ROM Flash, refer to the HP Client Manager Software or System Software
Manager at
http://h18000.www1.hp.com/im/prodinfo.html.
HPQFlash
The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a Windows
operating system.
For more information on HPQFlash, visit
of the workstation when prompted.
http://www.hp.com/support/files and enter the model number
Boot Block Emergency Recovery Mode
Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure.
For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete.
This would render the system BIOS unusable. The Boot Block is a flash-protected section of the ROM that
contains code that checks for a valid system BIOS image when the system is turned on.
If the system BIOS image is valid, the system starts normally.
●
If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to
●
search removable media for BIOS image files. If an appropriate BIOS image file is found, it is
◦
automatically flashed into the ROM.
start the system from bootable removable media that automatically invokes system BIOS
◦
upgrade utilities.
When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink
every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing
the video option ROM image is not corrupt, Boot Block Emergency Recovery Mode will be
displayed on the screen.
To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following steps:
Turn off the power.
1.
Insert a diskette, CD, or USB flash device containing the desired BIOS image file in the root directory.
2.
NOTE:The media must be formatted using the FAT12, FAT16, or FAT32 file system.
Turn on the workstation.
3.
If no appropriate BIOS image file is found, the failsafe Boot Block BIOS will attempt to start the system
from a bootable device. If no bootable device is found, you will be prompted to insert media
containing a BIOS image file or BIOS upgrade utility.
ENWWBoot Block Emergency Recovery Mode29
If the system successfully reprograms the ROM, the system will automatically power off.
Remove the removable media used to upgrade the BIOS.
4.
Turn the power on to restart the workstation.
5.
Replicating the setup
The following procedures give an administrator the ability to easily copy one setup configuration to other
workstations of the same model. This allows for faster, more consistent configuration of multiple
workstations.
NOTE:Both procedures require a diskette drive or a supported USB flash media device, such as an HP
Drive Key.
Copying to single workstation
CAUTION:A setup configuration is model-specific. File system corruption may result if source and target
workstations are not the same model. For example, do not copy the setup configuration from a xw3400
Workstation to a xw3400 Workstation.
Select a setup configuration to copy. Turn off the workstation. If you are in Windows, click
1.
Start > Shut Down > Shut Down.
If you are using a USB flash media device, insert it now.
2.
Turn on the workstation.
3.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
4.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
If you are using a diskette, insert it now.
5.
6.Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the
screen to create the configuration diskette or USB flash media device.
Turn off the workstation to be configured and insert the configuration diskette or USB flash media
7.
device.
Turn on the workstation to be configured.
8.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
9.
Computer Setup. Press Enter to bypass the title screen, if necessary.
10. Click File > Replicated Setup > Restore from Removable Media, and follow the instructions
on the screen.
Restart the workstation when the configuration is complete.
11.
Copying to multiple workstations
CAUTION:A setup configuration is model-specific. File system corruption may result if source and target
workstations are not the same model. For example, do not copy the setup configuration from a xw3400
Workstation to a xw3400 Workstation.
30Chapter 4 Desktop managementENWW
This method takes a little longer to prepare the configuration diskette or USB flash media device, but
copying the configuration to target workstations is significantly faster.
NOTE:A bootable diskette is required for this procedure or to create a bootable USB flash media
device. If Windows XP is not available to use to create a bootable diskette, use the method for copying
to a single workstation instead (see
Copying to single workstation on page 30).
Create a bootable diskette or USB flash media device. See
1.
on page 31 or Unsupported USB flash media device on page 33.
CAUTION:Not all workstations can be booted from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the workstation
can be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
Select a setup configuration to copy. Turn off the workstation. If you are in Windows, click
2.
Start > Shut Down > Shut Down.
If you are using a USB flash media device, insert it now.
3.
Turn on the workstation.
4.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
5.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
If you are using a diskette, insert it now.
6.
7.Click File > Replicated Setup > Save to Removable Media. Follow the instructions on the
screen to create the configuration diskette or USB flash media device.
Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette
8.
or USB flash media device. To obtain this utility, go to
enter the model number of the workstation.
Supported USB flash media device
tap//welcome.hp.com/support/files and
On the configuration diskette or USB flash media device, create an autoexec.bat file containing the
9.
following command:
repset.exe
Turn off the workstation to be configured. Insert the configuration diskette or USB flash media device
10.
and turn the workstation on. The configuration utility will run automatically.
Restart the workstation when the configuration is complete.
11.
Creating a bootable device
Supported USB flash media device
Supported devices have a preinstalled image to simplify the process of making them bootable. All HP or
Compaq and most other USB flash media devices have this preinstalled image. If the USB flash media
device being used does not have this image, use the procedure later in this section (see
flash media device on page 33).
ENWWReplicating the setup31
Unsupported USB
To create a bootable USB flash media device, you must have:
a supported USB flash media device
●
a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may
●
be used, but all existing files on the USB flash media device will be lost.)
a workstation that is bootable from a USB flash media device
●
CAUTION:Some older PCs may not be bootable from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the workstation can
be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
Turn off the workstation.
1.
Insert the USB flash media device into one of the workstation's USB ports and remove all other USB
2.
storage devices except USB diskette drives.
Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a
3.
diskette drive and turn on the workstation to boot to the DOS diskette.
4.Run FDISK from the A:\ prompt by typing FDISK and pressing Enter. If prompted, click Yes (Y) to
enable large disk support.
Enter Choice [5] to display the drives in the system. The USB flash media device will be the drive
5.
that closely matches the size of one of the drives listed. It will usually be the last drive in the list. Note
the letter of the drive.
USB flash media device drive: __________
CAUTION: If a drive does not match the USB flash media device, do not proceed. Data loss can
occur. Check all USB ports for additional storage devices. If any are found, remove them, reboot the
workstation, and proceed from step 4. If none are found, either the system does not support the USB
flash media device or the USB flash media device is defective. DO NOT proceed in attempting to
make the USB flash media device bootable.
6.Exit FDISK by pressing the Esc key to return to the A:\ prompt.
If your bootable DOS diskette contains SYS.COM, go to step 8. Otherwise, go to step 9.
7.
8.At the A:\ prompt, enter SYS x: where x represents the drive letter noted above.
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
After the system files have been transferred, SYS will return to the A:\ prompt. Go to step 13.
Copy any files you want to keep from your USB flash media device to a temporary directory on
9.
another drive (for example, the system's internal hard drive).
10. At the A:\ prompt, enter FORMAT /S X: where X represents the drive letter noted before.
CAUTION: Be sure that you have entered the correct drive letter for the USB flash media device.
FORMAT will display one or more warnings and ask you each time whether you want to proceed.
Enter Y each time. FORMAT will format the USB flash media device, add the system files, and ask
for a Volume Label.
Press Enter for no label or enter one if desired.
11.
32Chapter 4 Desktop managementENWW
Copy any files you saved in step 9 back to your USB flash media device.
12.
Remove the diskette and reboot the workstation. The workstation will boot to the USB flash media
13.
device as drive C.
NOTE:The default boot order varies from workstation to workstation, and it can be changed in
the Computer Setup (F10) Utility.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to Copying to multiple workstations on page 30.
Unsupported USB flash media device
To create a bootable USB flash media device, you must have:
a USB flash media device
●
a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may
●
be used, but all existing files on the USB flash media device will be lost.)
a workstation that is bootable from a USB flash media device
●
CAUTION:Some older PCs may not be bootable from a USB flash media device. If the default boot
order in the Computer Setup (F10) Utility lists the USB device before the hard drive, the workstation can
be booted from a USB flash media device. Otherwise, a bootable diskette must be used.
If there are any PCI cards in the system that have SCSI or SATA drives attached, turn off the
1.
workstation and unplug the power cord.
CAUTION:The power cord MUST be unplugged.
Open the workstation and remove the PCI cards.
2.
Insert the USB flash media device into one of the workstation's USB ports and remove all other USB
3.
storage devices except USB diskette drives. Close the workstation cover.
Plug in the power cord and turn on the workstation.
4.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
5.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
6.Go to Advanced > PCI Devices to disable both the PATA and SATA controllers. When disabling
the SATA controller, note the IRQ to which the controller is assigned. You will need to reassign the
IRQ later. Exit setup, confirming the changes.
SATA IRQ: __________
Insert a bootable DOS diskette with FDISK.COM and either SYS.COM or FORMAT.COM into a
7.
diskette drive and turn on the workstation to boot to the DOS diskette.
Run FDISK and delete any existing partitions on the USB flash media device. Create a new partition
8.
and mark it active. Exit FDISK by pressing the Esc key.
ENWWReplicating the setup33
If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to the
9.
DOS diskette.
10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash media
device, add the system files, and ask for a Volume Label.
Press Enter for no label or enter one if desired.
11.
Turn off the workstation and unplug the power cord. Open the workstation and re-install any PCI
12.
cards that were previously removed. Close the workstation cover.
Plug in the power cord, remove the diskette, and turn on the workstation.
13.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
14.
Computer Setup. Press Enter to bypass the title screen, if necessary.
15. Go to Advanced > PCI Devices and re-enable the PATA and SATA controllers that were disabled
in step 6. Put the SATA controller on its original IRQ.
Save the changes and exit. The workstation will boot to the USB flash media device as drive C.
16.
NOTE:The default boot order varies from workstation to workstation, and it can be changed in
the Computer Setup (F10) Utility. Refer to Section 2.2 for instructions.
If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If
you do not want this screen, add a zero-length file named LOGO.SYS to the root directory of the
USB flash media device.
Return to Copying to multiple workstations on page 30.
Dual-State power button
With Advanced Configuration and Power Interface (ACPI) enabled, the power button can function either
as an on/off switch or as a standby button. The standby feature does not completely turn off power, but
instead causes the workstation to enter a low-power standby state. This allows you to power down quickly
without closing applications and to return quickly to the same operational state without any data loss.
To change the power button’s configuration, complete the following steps:
1.Left click on the Start Button, then select Control Panel > Power Options.
2.In the Power Options Properties, select the Advanced tab.
3.In the Power Button section, select Stand by.
After configuring the power button to function as a standby button, press the power button to put the system
in a very low power state (standby). Press the button again to quickly bring the system out of standby to
full power status. To completely turn off all power to the system, press and hold the power button for four
seconds.
CAUTION:Do not use the power button to turn off the workstation unless the system is not responding;
turning off the power without operating system interaction could cause damage to or loss of data on the
hard drive.
34Chapter 4 Desktop managementENWW
HP web site support
HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop
operating system specific support software, to ensure performance, compatibility, and reliability for HP
workstations.
When making the transition to new or revised operating systems, it is important to implement the support
software designed for that operating system. If you plan to run a version of Microsoft Windows that is
different from the version included with the workstation, you must install corresponding device drivers and
utilities to ensure that all features are supported and functioning properly.
HP has made the task of locating, accessing, evaluating, and installing the latest support software easier.
You can download the software from
The Web site contains the latest device drivers, utilities, and flashable ROM images needed to run the
latest Microsoft Windows operating system on the HP workstation.
Industry standards
HP management solutions integrate with other systems management applications, and are based on
industry standards, such as:
Web-Based Enterprise Management (WBEM)
●
Windows Management Interface (WMI)
●
http://www.hp.com/support.
Wake on LAN Technology
●
ACPI
●
SMBIOS
●
Pre-boot Execution (PXE) support
●
Asset tracking and security
Asset tracking features incorporated into the workstation provide key asset tracking data that can be
managed using HP Systems Insight Manager, HP Client Manager, HP OpenView Configuration
Management and Asset Management solutions, or other system management applications. Seamless,
automatic integration between asset tracking features and these products enables you to choose the
management tool that is best suited to the environment and to leverage the investment in existing tools.
HP also offers several solutions for controlling access to valuable components and information. HP
Embedded Security for ProtectTools, if installed, prevents unauthorized access to data and checks system
integrity and authenticates third-party users attempting system access. (For more information, refer to
the HP ProtectTools Security Manager Guide at
Security for ProtectTools, the Smart Cover Sensor and the Smart Cover Lock, available on some models,
help to prevent unauthorized access to the internal components of the personal workstation. By disabling
parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable
data assets. Memory Change and Smart Cover Sensor alerts can be automatically forwarded to system
management applications to deliver proactive notification of tampering with a workstation’s internal
components.
www.hp.com.) Security features such as HP Embedded
NOTE:HP Embedded Security for ProtectTools, the Smart Cover Sensor, and the Smart Cover Lock are
available as options on some systems.
ENWWHP web site support35
Use the following utilities to manage security settings on the HP workstation:
Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide on the
●
Documentation and Diagnostics CD included with the workstation for additional information and
instructions on using the Computer Setup Utilities. Some workstations also have HP BIOS
Configuration for ProtectTools, which is a Windows-based component of ProtectTools that allows
administrators to configure BIOS security settings from within the running OS.
Remotely, using HP Client Manager Software or System Software Manager. This software enables
●
the secure, consistent deployment and control of security settings from a simple command-line utility.
The following table and sections refer to managing security features of the workstation locally through the
Computer Setup (F10) Utilities.
Table 4-1 Security Features Overview
OptionDescription
Setup PasswordAllows you to set and enable setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup
options, flash the ROM, and make changes to certain plug and play settings
under Windows.
See the Computer Setup (F10) Utility Guide on the Documentation andDiagnostics CD for more information.
Power-On PasswordAllows you to set and enable power-on password.
See the Computer Setup (F10) Utility Guide on the Documentation andDiagnostics CD for more information.
Password Options
(This selection will appear only if a
power-on password is set.)
Pre-Boot AuthorizationAllows you to enable/disable the Smart Card to be used in place of the Power-
Smart CoverAllows you to:
Embedded SecurityAllows you to:
Allows you to specify whether the password is required for warm boot (Ctrl+Alt
+Del).
See the Computer Setup (F10) Utility Guide on the Documentation andDiagnostics CD for more information.
On Password.
Enable/disable the Cover Lock.
●
Enable/disable the Cover Removal Sensor.
●
NOTE: Notify User alerts the user that the sensor has detected that the cover
has been removed. Setup Password requires that the setup password be
entered to boot the workstation if the sensor detects that the cover has been
removed.
This feature is supported on some models only. See the Computer Setup (F10)Utility Guide on the Documentation and Diagnostics CD for more information.
Enable/disable the Embedded Security device.
●
Reset the device to Factory Settings.
●
This feature is supported on some models only. See the HP ProtectTools Security
Manager Guide at
Device SecurityEnables/disables serial ports, parallel port, front USB ports, system audio,
network controllers (some models), and SCSI controllers (some models).
www.hp.com
36Chapter 4 Desktop managementENWW
Table 4-1 Security Features Overview (continued)
OptionDescription
Network Service BootEnables/disables the workstation’s ability to boot from an operating system
System IDsAllows you to set:
DriveLock (some models)Allows you to assign or modify a master or user password for ATA hard drives.
installed on a network server. (Feature available on NIC models only; the
network controller must reside on the PCI bus or be embedded on the system
board.)
Asset tag (18-byte identifier) and ownership Tag (80-byte identifier
●
displayed during POST). See the Computer Setup (F10) Utility Guide on
the Documentation and Diagnostics CD for more information.
Chassis serial number or Universal Unique Identifier (UUID) number. The
●
UUID can only be updated if the current chassis serial number is invalid.
(These ID numbers are normally set in the factory and are used to uniquely
identify the system.)
Keyboard locale setting (for example, English or German) for System ID entry.
When this feature is enabled, the user is prompted to provide one of the
DriveLock passwords during POST. If neither is successfully entered, the hard
drive will remain inaccessible until one of the passwords is successfully
provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one ATA drive that
supports the ATA Security command set is attached to the system.
See the Computer Setup (F10) Utility Guide on the Documentation andDiagnostics CD for more information.
For more information about Computer Setup, see the Computer Setup (F10) Utility Guide on the Documentation andDiagnostics CD.
Support for security features may vary depending on the specific workstation configuration.
Password security
The power-on password prevents unauthorized use of the workstation by requiring entry of a password
to access applications or data each time the workstation is turned on or restarted. The setup password
specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the
power-on password. That is, when prompted for the power-on password, entering the setup password
instead will allow access to the workstation.
A network-wide setup password can be established to enable the system administrator to log in to all
network systems to perform maintenance without having to know the power-on password, even if one has
been established.
ENWWAsset tracking and security37
Establishing a Setup password using Computer Setup
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager
Guide at
of the workstation (use of the Computer Setup (F10) utility) until the password is entered.
1.Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
2.
3.Select Security, then select Setup Password and follow the instructions on the screen.
4.Before exiting, click File > Save Changes and Exit.
www.hp.com. Establishing a setup password through Computer Setup prevents reconsideration
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
Establishing a power-on password Using Computer Setup
Establishing a power-on password through Computer Setup prevents access to the workstation when
power is turned on, unless the password is entered. When a power-on password is set, Computer Setup
presents Password Options under the Security menu. Password options include Password Prompton Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be
entered each time the workstation is rebooted.
1.Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
3.Select Security, then Power-On Password and follow the instructions on the screen.
4.Before exiting, click File > Save Changes and Exit.
Entering a power-on password
To enter a power-on password, complete the following steps:
1.Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the
Computer.
When the key icon appears on the monitor, type the current password, then press Enter.
2.
NOTE:Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries,
you must turn off the workstation, then turn it on again before you can continue.
Entering a Setup password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager
Guide at
38Chapter 4 Desktop managementENWW
www.hp.com.
If a setup password has been established on the workstation, you will be prompted to enter it each time
you run Computer Setup.
1.Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
When the key icon appears on the monitor, type the setup password, then press Enter.
3.
NOTE:Type carefully; for security reasons, the characters you type do not appear on the screen.
If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries,
you must turn off the workstation, then turn it on again before you can continue.
Changing a power-on or Setup password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager
Guide at
1.Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the
www.hp.com.
Computer.
To change the Power-On password, go to step 3.
2.
To change the Setup password, as soon as the workstation is turned on, press F10 when the monitor
light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
When the key icon appears, type the current password, a slash (/) or alternate delimiter character,
3.
the new password, another slash (/) or alternate delimiter character, and the new password again
as shown: current password/new password/new password
NOTE:Type carefully; for security reasons, the characters you type do not appear on the screen.
Press Enter.
4.
The new password takes effect the next time you turn on the workstation.
NOTE:Refer to the National keyboard delimiter characters on page 40 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed using
the Security options in Computer Setup.
ENWWAsset tracking and security39
Deleting a power-on or Setup password
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager
Guide at
www.hp.com.
1.Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the
Computer.
To delete the Power-On password, go to step 3.
2.
To delete the Setup password, as soon as the workstation is turned on, press F10 when the monitor
light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
When the key icon appears, type the current password followed by a slash (/) or alternate delimiter
3.
character as shown: current password/
Press Enter.
4.
NOTE:Refer to National keyboard delimiter characters on page 40 for information about the
alternate delimiter characters. The power-on password and setup password may also be changed
using the Security options in Computer Setup.
National keyboard delimiter characters
Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use to
change or delete the password depend on the keyboard that came with the workstation.
National Keyboard Delimiter Characters
Arabic
Belgian=Hebrew.Slovakian-
BHCSY*-Hungarian-Spanish-
Brazilian/Italian-Swedish/Finnish/
Chinese/Japanese/Swiss-
Czech-Korean/Taiwanese/
Danish-Latin American-Thai/
French!Norwegian-Turkish.
French CanadianéPolish-U.S. English/
German-Portuguese-
* For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia
Clearing passwords
/Greek-Russian/
If you forget the password, you cannot access the workstation. Refer to the Troubleshooting Guide on
the Documentation and Diagnostics CD for instructions on clearing passwords.
40Chapter 4 Desktop managementENWW
If the system is equipped with an embedded security device, refer to the HP ProtectTools Security ManagerGuide at
www.hp.com.
DriveLock
DriveLock is an industry-standard security feature that prevents unauthorized access to the data on ATA
hard drive. DriveLock has been implemented as an extension to Computer Setup. It is only available when
hard drives that support the ATA Security command set are detected. DriveLock is intended for HP
customers for whom data security is the paramount concern. For such customers, the cost of the hard drive
and the loss of the data stored on it is inconsequential when compared with the damage that could result
from unauthorized access to its contents. In order to balance this level of security with the practical need
to accommodate a forgotten password, the HP implementation of DriveLock employs a two-password
security scheme. One password is intended to be set and used by a system administrator while the other
is typically set and used by the end-user. There is no "back-door" that can be used to unlock the drive if
both passwords are lost. Therefore, DriveLock is most safely used when the data contained on the hard
drive is replicated on a corporate information system or is regularly backed up. In the event that both
DriveLock passwords are lost, the hard drive is rendered unusable. For users who do not fit the previously
defined customer profile, this may be an unacceptable risk. For users who do fit the customer profile, it
may be a tolerable risk given the nature of the data stored on the hard drive.
Using DriveLock
When one or more hard drives that support the ATA Security command set are detected, the DriveLock
option appears under the Security menu in Computer Setup. The user is presented with options to set the
master password or to enable DriveLock. A user password must be provided in order to enable DriveLock.
Since the initial configuration of DriveLock is typically performed by a system administrator, a master
password should be set first. HP encourages system administrators to set a master password whether they
plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock
settings if the drive is locked in the future. Once the master password is set, the system administrator may
enable DriveLock or choose to keep it disabled.
If a locked hard drive is present, POST will require a password to unlock the device. If a power-on
password is set and it matches the device’s user password, POST will not prompt the user to re-enter the
password. Otherwise, the user will be prompted to enter a DriveLock password. On a cold boot, either
the master or the user password may be used. On a warm boot, enter the same password used to unlock
the drive during the preceding cold-boot. Users will have two attempts to enter a correct password. On a
cold boot, if neither attempt succeeds, POST will continue but the drive will remain inaccessible. On a
warm boot or restart from Windows, if neither attempt succeeds, POST will halt and the user will be
instructed to cycle power.
DriveLock applications
The most practical use of the DriveLock security feature is in a corporate environment. The system
administrator would be responsible for configuring the hard drive which would involve, among other
things, setting the DriveLock master password and a temporary user password. In the event that the user
forgets the user password or the equipment is passed on to another employee, the master password can
always be used to reset the user password and regain access to the hard drive.
HP recommends that corporate system administrators who choose to enable DriveLock also establish a
corporate policy for setting and maintaining master passwords. This should be done to prevent a situation
where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the
company. In such a scenario, the hard drive would be rendered unusable and require replacement.
Likewise, by not setting a master password, system administrators may find themselves locked out of a
hard drive and unable to perform routine checks for unauthorized software, other asset control functions,
and support.
ENWWAsset tracking and security41
For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in
this category include personal users or users who do not maintain sensitive data on their hard drives as
a common practice. For these users, the potential loss of a hard drive resulting from forgetting both
passwords is much greater than the value of the data DriveLock has been designed to protect. Access to
Computer Setup and DriveLock can be restricted through the Setup password. By specifying a Setup
password and not giving it to end users, system administrators are able to restrict users from enabling
DriveLock.
42Chapter 4 Desktop managementENWW
Smart Cover Sensor
CoverRemoval Sensor, available on some models, is a combination of hardware and software technology
that can alert you when the workstation cover or side panel has been removed. There are three levels of
protection, as described in the following table.
Table 4-2 Smart Cover Sensor Protection Levels
LevelSettingDescription
Level 0DisabledSmart Cover Sensor is disabled (default).
Level 1Notify UserWhen the workstation is restarted, the screen displays a message
indicating that the workstation cover or side panel has been removed.
Level 2Setup PasswordWhen the workstation is restarted, the screen displays a message
NOTE: These settings can be changed using Computer Setup. For more information about Computer Setup, see
the Computer Setup (F10) Utility Guide on the Documentation and Diagnostics CD.
indicating that the workstation cover or side panel has been removed.
You must enter the setup password to continue.
Setting the Smart Cover Sensor protection level
To set the Smart Cover Sensor protection level, complete the following steps:
1.Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
3.Select Security > Smart Cover > Cover Removal Sensor, and select the desired security level.
4.Before exiting, click File > Save Changes and Exit.
Smart Cover Lock
The Smart Cover Lock is a software-controllable cover lock featured on some HP computers. This lock
prevents unauthorized access to the internal components. Computers ship with the Smart Cover Lock in
the unlocked position.
CAUTION:For maximum cover lock security, be sure to establish a setup password. The setup password
prevents unauthorized access to the Computer Setup utility.
NOTE:The Smart Cover Lock is available as an option on some systems.
ENWWAsset tracking and security43
Locking the Smart Cover Lock
To activate and lock the Smart Cover Lock, complete the following steps:
1.Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart.
As soon as the workstation is turned on, press F10 when the monitor light turns green to enter
2.
Computer Setup. Press Enter to bypass the title screen, if necessary.
NOTE:If you do not press F10 at the appropriate time, you must restart the workstation and again
press F10 when the monitor light turns green to access the utility.
4.Before exiting, click File > Save Changes and Exit.
Using the Smart Cover FailSafe Key
If you enable the Smart Cover Lock and cannot enter the password to disable the lock, you will need a
Smart Cover FailSafe Key to open the workstation cover. You will need the key in any of the following
circumstances:
Power outage
●
Startup failure
●
Workstation component failure (such as processor or power supply)
●
Forgotten password
●
CAUTION:The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order
this key before you need oneat an authorized reseller.
To obtain the FailSafe Key, call the appropriate number listed in the warranty.
For more information about using the Smart Cover FailSafe Key, consult the Hardware Reference Guide
on the Documentation and Diagnostics CD.
Cable Lock provision
The rear panel of the workstation accommodates a cable lock so that the workstation can be physically
secured to a work area.
For illustrated instructions, please see the Hardware Reference Guide on the Documentation andDiagnostics CD.
44Chapter 4 Desktop managementENWW
Fingerprint identification technology
Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network
security, simplifies the login process, and reduces the costs associated with managing corporate networks.
Affordably priced, it is not just for high-tech, high-security organizations anymore.
NOTE:Support for Fingerprint Identification Technology varies by model.
For more information, visit:
http://h18004.www1.hp.com/products/security/.
Fault notification and recovery
Fault Notification and Recovery features combine innovative hardware and software technology to prevent
the loss of critical data and minimize unplanned downtime.
If the workstation is connected to a network managed by HP Client Manager, the workstation sends a
fault notice to the network management application. With HP Client Manager Software, you can also
remotely schedule diagnostics to automatically run on all managed PCs and create a summary report of
failed tests.
Drive protection system
The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some HP
computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive
replacement.
When HP computers are built, each installed hard drive is tested using DPS, and a permanent record of
key information is written onto the drive. Each time DPS is run, test results are written to the hard drive.
You can use this information to help diagnose conditions that caused you to run the DPS software.
Surge-tolerant power supply
An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an
unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts
without incurring any system downtime or data loss.
Thermal sensor
The thermal sensor is a hardware and software feature that tracks the internal temperature of the
workstation. This feature displays a warning message when the normal range is exceeded, which gives
you time to take action before internal components are damaged or data is lost.
ENWWAsset tracking and security45
46Chapter 4 Desktop managementENWW
5
Serial and Parallel ATA drive
guidelines and features
NOTE:Serial ATA = SATA
Parallel ATA = PATA
HP only supports the use of SATA hard drives on these models of workstation. The USDT model is the only
product that supports a PATA optical drive. No PATA drives are supported on any other model.
SATA hard drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable7/7
Number of pins in power cable15
Maximum data cable length39.37 in (100 cm)
Data interface voltage differential400-700 mV
Drive voltages3.3 V, 5 V, 12 V
Jumpers for configuring driveN/A
Data transfer rate3.0 Gb/s
SATA connectors on the system board are color coded to make identification easier.
SATA IdentificationColorPortAttachment Sequence
Primary channel, device 0Dark blueSATA 01
Primary channel, device 1Light BlueSATA 24
Secondary channel, device 0WhiteSATA 12
Secondary channel, device 1OrangeSATA 33
NOTE:If there is an error on the application of the attach rules, a POST error message may be
displayed.
ENWWSATA hard drives47
SATA hard drive cables
SATA data cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5
Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never
bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. As shown in
the table, each cable has 3 grounds, and 4 transmit/receive pins.
Pin NumberUsageDevice PlugHost Plug
P1GroundGroundGround
P2*A+Transmit dataReceive data
P3*A-Transmit dataReceive data
P4GroundGroundGround
P5**B-Receive dataTransmit data
P6**B+Receive dataTransmit data
P7GroundGroundGround
*P2 and P3 differential signal pair
**P5 and P6 differential signal pair
SATA power cable
PinUsageNotesPinUsageNotes
P1V3.33.3 V powerP9V55 V power
P2V3.33.3 V powerP10Ground
P3V3.33.3 V powerP11Ground
P4GroundP12Ground
P5GroundP13V1212 V power
P6GroundP14V1212 V power
P7V55 V powerP15V1212 V power
P8V55 V power
48Chapter 5 Serial and Parallel ATA drive guidelines and featuresENWW
PATA device information
The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported
on any other model.
ATA SMART Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication
parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive
determines that a failure is imminent, it generates a fault alert.
Hard drive capacities
The combination of the file system and the operating system used in the workstation determines the
maximum usable size of a drive partition. A drive partition is the largest segment of a drive that may be
properly accessed by the operating system. A single hard drive may therefore be subdivided into a number
of unique drive partitions in order to make use of all of its space.
Because of the differences in the way that drive sizes are calculated, the size reported by the operating
system may differ from that marked on the hard drive or listed in the workstation specification. Drive size
calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to
the base 2.
50Chapter 5 Serial and Parallel ATA drive guidelines and featuresENWW
6
Identifying routine care and
disassembly preparation
This chapter provides general service information for the workstation. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION:When the workstation is plugged into an AC power source, voltage is always applied to
the system board. You must disconnect the power cord from the power source before opening the
workstation to prevent system board or component damage.
ENWW51
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows that:
Different activities generate different amounts of static electricity.
●
Static electricity increases as humidity decreases.
●
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs* from plastic tube
Removing DIPs* from vinyl tray
Removing DIPs* from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
55%40%10%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
NOTE:700 volts can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent damage to
electric components and accessories.
Relative Humidity
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
●
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
●
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
●
Place items on a grounded surface before removing them from their container.
●
Always be properly grounded when touching a sensitive component or assembly.
●
52Chapter 6 Identifying routine care and disassembly preparationENWW
Avoid contact with pins, leads, or circuitry.
●
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
●
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to equipment:
●
Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.
●
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both
feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, use the following precautions:
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to
●
the work surface and properly grounded tools and equipment.
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
●
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
●
Handle them only at static-free work areas.
Turn off power and input signals before inserting and removing connectors or test equipment.
●
Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
●
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
●
Styrofoam.
Voltage
1,500
7,500
15,000
Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
●
Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:
Antistatic tape
●
Antistatic smocks, aprons, or sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
ENWWElectrostatic discharge information53
Conductive foam
●
Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
●
Static-dissipative table or floor mats with hard tie to ground
●
Field service kits
●
Static awareness labels
●
Wrist straps and footwear straps providing one-megohm +/- 10% resistance
●
Material handling packages
●
Conductive plastic bags
●
Conductive plastic tubes
●
Conductive tote boxes
●
Opaque shielding bags
●
Transparent metallized shielding bags
●
Transparent shielding tubes
●
54Chapter 6 Identifying routine care and disassembly preparationENWW
Operating guidelines
To prevent overheating and to help prolong the life of the workstation:
Keep the workstation away from excessive moisture, direct sunlight, and extremes of heat and cold.
●
Operate the workstation on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented
●
sides of the workstation and above the monitor to permit the required airflow.
Never restrict the airflow into the workstation by blocking any vents or air intakes. Do not place the
●
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.
Occasionally clean the air vents on all vented sides of the workstation. Lint, dust, and other foreign
●
matter can block the vents and limit the airflow. Be sure to unplug the workstation before cleaning
the air vents.
Never operate the workstation with the cover or side panel removed.
●
Do not stack computers on top of each other or place computers so near each other that they are
●
subject to each other’s re-circulated or preheated air.
If the workstation is to be operated within a separate enclosure, intake and exhaust ventilation must
●
be provided on the enclosure, and the same operating guidelines listed above will still apply.
Keep liquids away from the workstation and keyboard.
●
Never cover the ventilation slots on the monitor with any type of material.
●
Install or enable power management functions of the operating system or other software, including
●
sleep states.
Routine care
General cleaning safety precautions
Never use solvents or flammable solutions to clean the workstation.
1.
Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then
2.
use the cloth on the component.
Always unplug the workstation when cleaning with liquids or damp cloths.
3.
Always unplug the workstation before cleaning the keyboard, mouse, or air vents.
4.
Disconnect the keyboard before cleaning it.
5.
Wear safety glasses equipped with side shields when cleaning the keyboard.
6.
Cleaning the workstation case
Follow all safety precautions in General cleaning safety precautions on page 55 before cleaning the
workstation.
ENWWOperating guidelines55
To clean the workstation case, follow the procedures described below:
To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.
●
For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a
●
cloth or swab dampened with clear water.
For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
●
evaporate quickly and not leave a residue.
After cleaning, always wipe the unit with a clean, lint-free cloth.
●
Occasionally clean the air vents on the workstation. Lint and other foreign matter can block the vents
●
and limit the airflow.
Cleaning the keyboard
Follow all safety precautions in General cleaning safety precautions on page 55 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in
workstation case on page 55.
When cleaning debris from under the keys, review all rules in
on page 55 before following these procedures:
CAUTION:Use safety glasses equipped with side shields before attempting to clean debris from under
the keys.
Visible debris underneath or between the keys may be removed by vacuuming or shaking.
●
Canned, pressurized air may be used to clean debris from under the keys. Caution should be used
●
as too much air pressure can dislodge lubricants applied under the wide keys.
If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is
●
available through many electronic supply outlets.
CAUTION:Never remove a wide leveled key (like the space bar) from the keyboard. If these keys
are improperly removed or installed, the keyboard may not function properly.
Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
●
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.
Cleaning the monitor
Cleaning the
General cleaning safety precautions
Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
●
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the
housing and damage a component. Never use solvents or flammable liquids on the monitor.
To clean the monitor body follow the procedures in
●
56Chapter 6 Identifying routine care and disassembly preparationENWW
Cleaning the workstation case on page 55.
Cleaning the mouse
Before cleaning the mouse, ensure that the power to the workstation is turned off.
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any
●
debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.
To clean the mouse body, follow the procedures in
●
Service considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the workstation.
Power supply fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION:The cooling fan is always on when the workstation is in the “On” mode. The cooling fan is
off when the workstation is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the workstation to prevent
system board or component damage.
Tools and software requirements
To service the workstation, you need the following:
Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)
●
Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)
●
Cleaning the workstation case on page 55.
Screws
Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)
●
Phillips #2 screwdriver
●
Diagnostics software
●
HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamper-resistant
●
bits (Smart Cover FailSafe Key, PN 166527-002)
The screws used in the workstation are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage
the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that
was removed, then returned to their proper locations.
CAUTION:Metric screws have a black finish. U.S. screws have a silver finish and are used on hard
drives only.
CAUTION:As each subassembly is removed from the workstation, it should be placed away from the
work area to prevent damage.
ENWWService considerations57
Cables and connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to
avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal
from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or
twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or
snagged by parts being removed or replaced.
CAUTION:When servicing this workstation, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the workstation.
Hard drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
●
packaging and label the package “Fragile: Handle With Care.”
Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective
●
packaging until they are actually mounted in the CPU.
Avoid dropping drives from any height onto any surface.
●
If you are inserting or removing a hard drive, turn off the workstation. Do not remove a hard drive
●
while the workstation is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
●
avoid touching the connector. For more information about preventing electrostatic damage, refer
Electrostatic discharge information on page 52
to
Do not use excessive force when inserting a drive.
●
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
●
such as monitors or speakers.
Lithium coin cell battery
The battery that comes with the workstation provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this guide
for instructions on the replacement procedures.
WARNING!This workstation contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in
water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE:Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. In order to forward them to recycling or proper disposal, please use the public collection
system or return them to HP, their authorized partners, or their agents.
58Chapter 6 Identifying routine care and disassembly preparationENWW
7
Removal and replacement
procedures
Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify
that all components operate properly.
NOTE:Not all features listed in this guide are available on all workstations.
Preparation for disassembly
See Identifying routine care and disassembly preparation on page 51 for initial safety procedures.
Remove/disengage any security devices that prohibit opening the workstation (
1.
devices on page 60).
Close any open software applications.
2.
Exit the operating system.
3.
Remove any diskette or compact disc from the workstation.
4.
Turn off the workstation and any peripheral devices that are connected to it.
5.
CAUTION:Turn off the workstation before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the system
is plugged into an active AC outlet. In some systems the cooling fan is on even when the workstation
is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before
servicing a unit.
Disconnect the power cord from the electrical outlet and then from the workstation.
6.
Disconnect all peripheral device cables from the workstation.
7.
NOTE:During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION:The screws used in the workstation are of different thread sizes and lengths; using the wrong
screw in an application may damage the unit.
External security
ENWWPreparation for disassembly59
External security devices
The following security devices are used to prevent unauthorized access to the internal components of the
workstation and/or secure the workstation to a fixed object.
Installing a cable lock
The cable lock may be used to secure the workstation access panel to the chassis and, at the same time,
secure the workstation to a fixed object.
Insert the cable lock in the location shown below.
Installing a padlock
A padlock may be used by itself to secure the access panel to the workstation chassis. A padlock may
also be used with a security cable to secure the workstation to a fixed object.
60Chapter 7 Removal and replacement proceduresENWW
Access panel
Prepare the workstation for disassembly (
1.
CAUTION:Before removing the workstation access panel, ensure that the workstation is turned
off and that the power cord is disconnected from the electrical outlet.
Loosen the captive thumbscrew (1) that secures the access panel to the workstation chassis.
2.
Slide the access panel (2) back about 1.3 cm (1/2 inch ), then lift it off the unit.
3.
NOTE:You may want to lay the workstation on its side to install internal parts. Be sure the side with the
access panel is facing up.
Preparation for disassembly on page 59).
To install the access panel, reverse the removal procedure.
ENWWAccess panel61
Front bezel
Prepare the workstation for disassembly (
1.
Remove the access panel (
2.
To remove the front bezel, press the green latch on the bottom right of the chassis (1) to release the
3.
bottom of the bezel, then swing the bottom of the bezel away from the chassis (2) to release the top
of the bezel.
Access panel on page 61).
Preparation for disassembly on page 59).
To reinstall the front bezel:
Position the chassis in the upright position.
1.
Insert the two hooks on the top of the bezel into the rectangular holes on the chassis (1) then rotate
2.
the bottom of the bezel onto the chassis (2) so that the bottom two hooks on the bezel snap into place.
62Chapter 7 Removal and replacement proceduresENWW
Front drive bezels
Follow these steps when removing or installing a front drive bezel.
Prepare the workstation for disassembly (
1.
Remove the access panel (
2.
Remove the front bezel (
3.
Press the two retaining tabs on the inside of the bezel towards the outer edge of the bezel (1) and
4.
pull the bezel blank inwards to remove it (2).
Access panel on page 61).
Front bezel on page 62).
Preparation for disassembly on page 59).
To install a bezel blank, reverse the removal procedure.
ENWWFront drive bezels63
Cable management
Always follow good cable management practices when working inside the workstation.
Keep cables away from major heat sources like the heatsink.
●
Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are
●
not designed to take excessive pressure on them.
Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the
●
parts are moved.
When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
●
wires.
Some flat ribbon cables come prefolded. Never change the folds on these cables.
●
Do not bend any cable sharply. A sharp bend can break the internal wires.
●
Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.
●
Never crease a SATA data cable.
●
Do not rely on components like the drive cage, power supply, or access panel to push cables down
●
into the chassis. Always position the cables to lay properly by themselves.
When removing the power supply power cables from the P1 or P3 connectors on the system board, always
follow these steps:
Squeeze on the top of the retaining latch attached to the cable end of the connector (1).
1.
Grasp the cable end of the connector and pull it straight up (2).
2.
CAUTION:Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.
64Chapter 7 Removal and replacement proceduresENWW
Cable connections
System board connectors are color-coded to make it easier to find the proper connection.
CableToCable Designator
Power SupplySystem boardP1
Power SupplyCPU powerP3
Power Supply2nd SATA Hard driveP4
Power Supply1st SATA Hard driveP5
Power Supply1st Optical driveP7
Power Supply2nd Optical driveP8
Power SupplyDiskette driveP9
CableToPCA Designator
Front power button/LEDSystem boardP5
SpeakerSystem boardP6 (White)
Chassis fanSystem boardP9 (Red)
Diskette driveSystem boardP10, FLOPPY (Black)
Second ODD Audio cableSystem boardP11 AUX (if required)
Front I/O USBSystem boardP24 (Yellow)
Serial port BSystem boardP52
1st SATA Hard driveSystem boardP60, SATA 0 (Dark Blue)
1st ODD or 2nd Hard drive if no ODD
present
2nd or 4th Hard drive if no ODD present System boardP62, SATA 2 (Light blue)
2nd ODD or 3rd HDD if no ODD
present
Heatsink fanSystem boardP70
Media Card ReaderSystem boardP150
System boardP61, SATA 1 (White)
System boardP63, SATA 3 (Orange)
ENWWCable management65
Memory
CAUTION:The memory module sockets have gold metal contacts. When upgrading the memory, it is
important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting
from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the workstation or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object. Refer to
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
Electrostatic discharge information on page 52 for more information.
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
WARNING!To reduce risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
Open both latches of the memory module socket (1), and insert the memory module into the socket
3.
(2). Refer to the
modules to get optimal performance.
Memory on page 165 appendix for the correct sequence for installing memory
Access panel on page 61).
Preparation for disassembly on page 59).
NOTE:A memory module can be installed in only one way. Match the notch on the module with
the tab on the memory socket. It may be easier to install a memory module in some cases if the main
power cable from the power supply to the system board is temporarily disconnected. The workstation
automatically recognizes the additional memory when the workstation is turned on.
Push the module down into the socket, ensuring that the module is fully inserted and properly seated.
4.
Make sure the latches are in the closed position (3).
To reassemble the workstation, reverse the removal procedure.
66Chapter 7 Removal and replacement proceduresENWW
Expansion cards
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
On the rear of the workstation, a sliding slot cover lock secures the expansion card brackets and
3.
expansion slot covers in place. Remove the captive thumbscrew that holds the slot cover lock in place
(1) and slide the slot cover lock up and off the chassis (2).
Access panel on page 61).
Preparation for disassembly on page 59).
Before installing an expansion card, remove the expansion slot cover or the existing expansion card.
4.
ENWWExpansion cards67
NOTE:Before removing an installed expansion card, disconnect any cables that may be attached
to the expansion card.
If you are installing an expansion card in a vacant socket, remove the appropriate expansion
a.
slot cover on the back of the chassis. Pull the slot cover straight up from the socket then away
from the inside of the chassis.
If removing a standard PCI expansion card, hold the card at each end, and carefully rock it
b.
back and forth until the connectors pull free from the socket. Pull the expansion card straight up
from the socket (1) then away from the inside of the chassis (2) to release it from the chassis
frame. Be sure not to scrape the card against the other components.
68Chapter 7 Removal and replacement proceduresENWW
c.Low Profile PCI Express Card with Rigid Hold-down Bracket: If your workstation is
configured with a low profile PCI Express x16 card and a rigid, non-hinged hold-down bracket
(as shown in the following illustration), you must first remove screws 3, 4, and 5 and then remove
the bracket (2) before removing the card (1). Retain the screws for reinstallation of the bracket
and proceed to Step f. to remove the card. After you replace or reinstall a low profile PCI Express
x16 card, reverse this process to reinstall the hold-down bracket after inserting the card.
ENWWExpansion cards69
d.Full Height PCI Express Card with Rigid Hold-down Bracket: If your workstation is
configured with a full height PCI Express x16 card (1) and a rigid, non-hinged hold-down
bracket (2), as shown below, you must first remove screws 3 and 4 and then remove the bracket
before removing the card. Retain the screws for reinstallation of the bracket and proceed to
Step f. to remove the card. After you reinstall or replace the full height PCI Express x16 card,
reverse this process to reinstall the hold-down bracket after inserting the card.
70Chapter 7 Removal and replacement proceduresENWW
e.Low Profile or Full Height PCI Express Card with Dual Purpose Hold-down
Bracket: If your workstation is configured with a dual purpose (both low profile and full height)
hinged PCI Express x16 card hold-down bracket, as shown below, do not remove any screws
from the bracket. Merely rotate the hinged upper portion of the bracket (2) upward and back
over the hinge (3), away from the top of the card (1) before removing the card, and proceed
to Step f. to remove the card. After you reinstall or replace the PCI Express x16 card, rotate the
upper portion hold-down bracket back over the card so that it rests on top edge of the card (as
shown in the following illustration) before replacing the chassis cover panel.
NOTE:The dual purpose hinged hold-down bracket can be used to hold down either a low
profile or full height PCI Express x16 card, depending on how the bracket is mounted in the
workstation chassis. For example, if the bracket is currently configured to hold down a low
profile card, you can remove the two bracket mounting screws, then use them to reinstall the
bracket up-side-down from its original installation in order to hold down a full height card. The
following illustration shows the hold-down bracket mounted in position to retain a full height PCI
Express x16 card.
ENWWExpansion cards71
With the hold-down bracket either removed or rotated away from the top of the card (depending
f.
on workstation configuration), pull the retention arm on the PCI Express x16 card (located on
the back of the expansion socket) away from the card, and carefully rock the card back-andforth until the connectors pull free from the socket. Pull the expansion card straight up from the
socket then away from the inside of the chassis to release it from the chassis frame. Be sure not
to scrape the card against the other components.
Store the removed card in anti-static packaging.
5.
If not replacing the old expansion card with a new expansion card, install an expansion slot cover
6.
to close the open slot. Insert the metal slot cover in the opened slot and slide the slot cover lock down
to secure the slot cover in place.
CAUTION:After removing an expansion card, you must replace it with a new card or expansion
slot cover for proper cooling of internal components during operation.
72Chapter 7 Removal and replacement proceduresENWW
If replacing or adding a new expansion card, hold the card just above the expansion slot on the
7.
system board then move the card toward the rear of the chassis (1) so that the bracket on the card
is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion
slot on the system board (2).
NOTE:When installing an expansion card, press firmly on the card so that the whole connector
seats properly in the expansion card slot.
If you are replacing an expansion card, store the old card in the anti-static packaging that contained
8.
the new card.
While holding the expansion card bracket against the chassis, slide the slot cover lock down toward
9.
the expansion card brackets and slot covers (1) to secure them in place and replace the thumbscrew
(2) that secures the slot cover lock.
Connect external cables to the installed card, if needed. Connect internal cables to the system board,
10.
if needed.
ENWWExpansion cards73
Drives
The workstation supports up to five drives that may be installed in various configurations.
This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15
screwdriver is needed to remove and install the guide screws on a drive.
CAUTION:Make sure personal files on the hard drive are backed up to an external storage device
before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard
drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.
Drive positions
Drive Positions
Description
Ite
m
1Two 5.25-inch, half-height bays for optional drives (optical drives shown)
2One 3.5-inch external drive bay for optional drive (1.44-MB diskette drive shown)
3Primary 3.5-inch internal hard drive bay
4Secondary internal hard drive bay for optional hard drive
Removing an external drive
Remove any removable media, such as a compact disc or diskette, from the drive.
1.
Prepare the workstation for disassembly (
2.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
3.
make it easier to work on (
Access panel on page 61).
Preparation for disassembly on page 59).
74Chapter 7 Removal and replacement proceduresENWW
Remove the front bezel (
4.
Disconnect the power and data cables from the back of the drive, as shown in the following
5.
illustrations.
Front bezel on page 62).
Disconnecting optical cables
NOTE:Some products use straight cable connectors while others use right angle connectors.
Disconnecting diskette drive cables
ENWWDrives75
Releasing the drives
A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the
1.
latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2).
Remove the four guide screws (two on each side) from the old drive. You will need these screws to
2.
install a new drive.
Installing an external drive
CAUTION:To prevent loss of work and damage to the workstation or drive:
If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the
workstation. Do not remove a hard drive while the workstation is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector. Refer to
preventing electrostatic damage.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such
as monitors or speakers.
NOTE:An optical drive is a CD-ROM, CD-R/RW, DVD-ROM, DVD+R/RW, or CD-RW/DVD Combo
drive.
The system does not support Parallel ATA (PATA) optical drives.
Install four guide screws (two on each side) into the new drive. The screws help guide the drive into
1.
its proper position in the bay.
If this is a new installation, guide screws are provided on the front of the chassis under the front
●
bezel.
Electrostatic discharge information on page 52 for more information about
If this is a replacement drive, use the screws removed from the old drive.
●
76Chapter 7 Removal and replacement proceduresENWW
NOTE:There are a total of eight extra guide screws on the front of the chassis. Four have 6-32
standard threads and four have M3 metric threads. Standard screws are used for hard drives and
have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure
to install the appropriate guide screws into the drive.
Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until
2.
the drive snaps into place.
Reconnect the power and data cables to the drive as shown in the following illustrations.
3.
ENWWDrives77
NOTE:Refer to Serial and Parallel ATA drive guidelines and features on page 47 for information
on attaching the cabling to get optimum performance.
Refer to the illustration below to connect optical drive cables.
a.
NOTE:Some products use straight cable connectors while others use right angle connectors.
Refer to the illustration below to connect diskette drive cables.
b.
Install the front bezel (
4.
Install the access panel (
5.
Turn on the workstation.
6.
Front bezel on page 62).
Access panel on page 61).
78Chapter 7 Removal and replacement proceduresENWW
Replacing an internal hard drive
CAUTION:To prevent loss of work and damage to the workstation or drive:
If you are inserting or removing a hard drive, shut down the operating system properly, then turn off the
workstation. Do not remove a hard drive while the workstation is on or in standby mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid
touching the connector. Refer to
preventing electrostatic damage.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such
as monitors or speakers.
Remove any removable media, such as a compact disc or diskette, from the drive.
1.
Electrostatic discharge information on page 52 for more information about
Prepare the workstation for disassembly (
2.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
3.
make it easier to work on (
Remove the front bezel (
4.
Disconnect the power (1) and data (2) cables from the back of the drive.
5.
Access panel on page 61).
Front bezel on page 62).
Preparation for disassembly on page 59).
ENWWDrives79
Remove the power cable (1) and primary data cable (2) and secondary data cable (if necessary)
6.
(3) from the cable retainers to make it easier to access the drive.
Release the drive by pulling the green release tab away from the drive (1) and sliding the drive out
7.
of the bay (2).
Remove the four guide screws (two on each side) from the old drive. You will need these screws to
8.
install a new drive.
80Chapter 7 Removal and replacement proceduresENWW
Install the four guide screw (two on each side) that were removed from the old drive into the new
9.
drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are
provided on the front of the chassis under the front bezel.
NOTE:There are a total of eight extra guide screws on the front of the chassis. Four have 6-32
standard threads and four have M3 metric threads. Standard screws are used for hard drives and
have a silver finish. Metric screws are used for all other drives and have a black finish. Make sure
to install the appropriate guide screws into the drive.
Slide the drive into the drive bay, making sure to align the guide scews with the guide slots, ubtil the
10.
drive snaps into place. The upper bay is for the primatry hard drive. The bottom bay is for the optional
secondary hard drive.
ENWWDrives81
Connect the power 1 and data 2 cables to the back of the hard drive.
11.
NOTE:If you are installing a primary hard drive, use the power connector labeled P5. If you are
installing a secondary hard drive use the power cable labeled P4.
If installing a new drive, connect the opposite end of the data cable to the appropriate system board
12.
connector.
NOTE:If your system only has one SATA hard drive, you must connect the hard drive cable to the
dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are
adding a second hard drive, connect the data cable to the next available (unpopulated) SATA
connector in the system board in the following order: SATA0, SATA1, SATA3, SATA2.
Route the power and data cables into their cable retainers.
13.
Replace the front bezel and workstation access panel.
14.
Reconnect the power cord and any external devices, then turn on the workstation.
15.
NOTE:If you replaced the primary hard drive, use the Restore Plus! CD set that was created when
starting the workstation for the first time. When the restore process has completed, reinstall any personal
files that were backed up before replacing the hard drive.
82Chapter 7 Removal and replacement proceduresENWW
Chassis fan
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Disconnect the power cable that connects the chassis fan to the system board (1).
3.
Remove the four screws from the exterior rear of the chassis that secure the fan (2).
4.
Remove the fan from the chassis.
5.
Access panel on page 61).
Preparation for disassembly on page 59).
To install the chassis fan, reverse the removal procedure.
ENWWChassis fan83
Fan shroud
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard
3.
drives.
Lift the shroud straight up (1) about 5-mm (3/16-in) before pulling it into the chassis (2) to remove it.
4.
Access panel on page 61).
Preparation for disassembly on page 59).
NOTE:To install the shroud, reverse the removal process.
84Chapter 7 Removal and replacement proceduresENWW
Front I/O panel housing assembly
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard
3.
drives.
Remove the shroud from the chassis (
4.
Disconnect the power switch/LED cable, the front USB cable, and the front audio cable from the
5.
system board.
Remove the single screw that secure the housing to the chassis (1), then push the housing to the inside
6.
of the chassis (2).
Access panel on page 61).
Preparation for disassembly on page 59).
Fan shroud on page 84).
To install the housing assembly, reverse the removal procedures.
NOTE:When installing the housing, insert the power-button end into the opening and then rotate the
USB end into position before inserting the retaining screw.
ENWWFront I/O panel housing assembly85
Heatsink
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Disconnect the heatsink fan cable from the system board.
3.
Loosen the four captive screws (1) that secure the heatsink to the system board.
4.
CAUTION:Heatsink retaining screws should be removed in diagonally opposite pairs (as in an
X) to even the downward forces on the processor. This is especially important as the pins on the
socket are very fragile and any damage to them may require replacing the system board.
Lift the heatsink from atop the processor (2) and set it on its side to keep from contaminating the work
5.
area with thermal grease.
Access panel on page 61).
Preparation for disassembly on page 59).
When reinstalling the heatsink, make sure that its bottom has been cleaned with an alcohol wipe and
fresh thermal grease has been applied to the top of the processor.
CAUTION:Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to
evenly seat the heatsink on the processor. This is especially important as the pins on the socket are very
fragile and any damage to them may require replacing the system board.
86Chapter 7 Removal and replacement proceduresENWW
Processor
Prepare the workstation for disassembly (
1.
Remove the access panel (
2.
Disconnect the heatsink control cable from the system board and remove the heatsink (
3.
on page 86).
Rotate the locking lever to its full open position (1).
4.
Raise and rotate the microprocessor retainer to its fully open position (2).
5.
Carefully lift the processor from the socket (3).
6.
CAUTION:Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
The heatsink must be installed within 24 hours of installing the processor to prevent damage to the
processor’s solder connections.
Access panel on page 61).
Preparation for disassembly on page 59).
Heatsink
To install a new processor:
Place the processor in its socket and close the retainer.
1.
Secure the locking lever. If reusing the existing heatsink, go to step 3. If using a new heatsink, go to
2.
step 6.
If reusing the existing heatsink, clean the bottom of the heatsink with the alcohol pad provided in the
3.
spares kit.
CAUTION:Before reinstalling the heatsink you must clean the top of the processor and the bottom
of the heatsink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated,
apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
Apply the thermal grease provided in the spares kit to the top of the processor and install the heatsink
4.
atop the processor.
ENWWProcessor87
Go to step 7.
5.
If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it
6.
in position atop the processor.
Secure the heatsink to the system board and system board tray with the four captive screws and
7.
attach the heatsink control cable to the system board.
CAUTION:Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an
X) to evenly seat the heatsink on the processor. This is especially important as the pins on the socket
are very fragile and any damage to them may require replacing the system board.
NOTE:After installing a new processor onto the system board, always update the system ROM to ensure
that the latest version of the BIOS is being used on the workstation. The latest system BIOS can be found
on the Web at:
http://h18000.www1.hp.com/support/files.
88Chapter 7 Removal and replacement proceduresENWW
Speaker
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Remove the hard drive cables from the plastic shroud at the front of the chassis and from the hard
3.
drives.
Remove the shroud from the chassis (
4.
Disconnect the speaker wire from the system board connector.
5.
Remove the two screws (1) that secure the speaker to the chassis.
6.
Remove the speaker by lifting it up (2) and out of the retaining clips.
7.
Access panel on page 61).
Preparation for disassembly on page 59).
Fan shroud on page 84).
To install the speaker, reverse the removal procedures making sure that the speaker wire is at the upper
left of the speaker when viewed from inside the chassis.
ENWWSpeaker89
Power supply
WARNING!Voltage is always present on the system board when the workstation is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should
be disconnected from the workstation and/or the AC outlet before opening the workstation.
Prepare the workstation for disassembly (
1.
Remove the access panel and rotate the workstation so the system board is parallel to the table to
2.
make it easier to work on (
Disconnect all power cables from the mass storage devices and from the system board.
3.
Remove the screws that connect the power supply to the chassis (1).
4.
Pull the power supply towards the front of the chassis then, lift the power supply from the chassis (2).
5.
Access panel on page 61).
Preparation for disassembly on page 59).
To install the power supply, reverse the removal procedure.
90Chapter 7 Removal and replacement proceduresENWW
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