HP VL800 User Manual

www.hp.com/go/vectrasupport

hp vectra

vl800

desktop

user’s guide

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Adobe Systems Incorporated. Microsoft registered trademarks of Microsoft Corporation. Pentium Rambus Direct Rambus™, Direct RDRAM™ and RIMM™ are trademarks of Rambus Inc. Sound Blaster NVIDIA™, GeForce2 GTS™ and GeForce2 MX™ are registered trademarks or trademarks of NVIDIA Corporation.

, Acrobat® and Acrobat® Reader™ are trademarks of Adobe

, MS®, MS-DOS®, Windows®, and Windows NT® are U.S.

is a registered trademark of Intel Corporation.

and RDRAM® are registered trademarks of Rambus Inc.

is a registered trademark of Creative Technology Limited.

HP France Business Desktop Division (BDD) 38053 Grenoble Cedex 9 France

2001 Hewlett-Packard Company



Feb. 2001

User’s Guide

Contents

Important Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Information and Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Information on Ergonomic Aspects . . . . . . . . . . . . . . . . . . . . . . . . . viii

Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

1 Setting Up and Using Your PC . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting and Stopping Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using Your HP Enhanced Multimedia Keyboard

(some models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Viewing the Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting Passwords in the HP Setup Program . . . . . . . . . . . . . . . . . 21

Using Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Manageability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Software and Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2 Installing and Replacing Hardware Parts in Your PC . . . . . . 23

Removing and Replacing the Cover and Front Bezel . . . . . . . . . . 24

Removing, Replacing and Upgrading Memory . . . . . . . . . . . . . . . . 26

Installing or Replacing an Accessory Card . . . . . . . . . . . . . . . . . . . 28

Installing Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Replacing the Primary Hard Disk Drive. . . . . . . . . 33

Installing a Second Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing a Device in a Front Access Bay . . . . . . . . . . . . . . . . . . . . 35

Replacing the CD-ROM (or DVD) Drive. . . . . . . . . . . . . . . . . . . . . . 37

Replacing the Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing the Hard Drive Bay and Speaker Assembly . . . . . . . . . 39

Completing the Installation of a Mass Storage Device . . . . . . . . . 42

Replacing the Main Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the Power Supply Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Replacing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

iii

User’s Guide

Contents

3 Troubleshooting Your HP PC . . . . . . . . . . . . . . . . . . . . . . . . . 55

If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . 56

If Your PC Has a Hardware Problem. . . . . . . . . . . . . . . . . . . . . . . . . 56

Pre-Boot Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

HP e-DiagTools Hardware Diagnostics Utility . . . . . . . . . . . . . . . . . 59

Image Creation and Recovery CD-ROM . . . . . . . . . . . . . . . . . . . . . . 61

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

If You Have a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

WARNING

Important Warnings

Avoid Electrical Shocks

To avoid electrical shock, do not open the power supply. There are no userserviceable parts inside.

To avoid electrical shock and harm to your eyes by laser light, do not open the laser module. The laser module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power requirements and wavelength. This product is a class I laser product.

Electrical Connection

For your safety always connect equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the equipment, or one in compliance with your national safety standards. This equipment can be disconnected from the power by removing the power cord from the power outlet. This means the equipment must be located close to an easily accessible power outlet.

Multimedia Models

If your PC is a multimedia model, or if you have installed an audio card in your PC, always turn the volume down before connecting the headphones or speakers. This avoids discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time may permanently damage your hearing. Before putting on headphones, place them around your neck and turn the volume down. When you put the headphones on, slowly increase the volume until you find a comfortable listening level. When you are able to hear comfortably and clearly, without distortion, leave the volume in that position.

WARNING

Removing and Replacing the Cover

For your safety, never remove the PC's cover without first removing the power cord from the power outlet and any connection to a telecommunications network. Always replace the cover before switching the PC on again.

WARNING

Safety Information

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Only replace the battery with the same or equivalent type, as recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain any heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your PC, or to HP so that they can either be recycled or disposed of in the correct way . Returned batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning storm. Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an lightning storm. There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Never touch or remove the communications board without first removing the connection to the telephone network.

Unpacking Your PC

WARNING

If you are in any doubt that you can lift the equipment safely, do not try to move it without help.

Static Electricity

CAUTION Static electricity can damage electronic components. Turn OFF all

equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.

Information and Help

If you want to ...

PC Documentation Roadmap

Access Information

Find Information

Set up your computer

Learn how to use your operating system

Learn how to upgrade your computer by installing accessories

Find out about the different support options available, and how to troubleshoot your PC

www

Start ☞ Programs ☞ HP Info ☞

Finding Information

Setup

This guide

Setting Up and Using Your PC

Reference

Operating System Online Help

Help ☞Contents

☞

Start

This guide

Installing and Replacing Hardware Parts in Your PC

Troubleshooting and Support

HP Quick User’s Guide

The paper manual that came with your PC

Troubleshooting Guide

www.hp.com/go/vectrasupport

vii

On HP’s Web Site

The HP web site contains a wide range of information, including downloadable documentation, service and support options, and the latest versions of drivers and utilities.

Downloadable Documentation from HP’s Web Site

HP’s web site lets you download additional documentation for your PC. This documentation is provided in Adobe Acrobat (PDF) format.

The documentation for your PC is available free of charge on the HP web

www.hp.com/go/vectrasupport.

site

This includes:

• Troubleshooting Guide — provides troubleshooting information.

• Technical Reference Manual — provides detailed information about

your PC, including:

System board switches, IRQs, DMAs, and I/O Addresses, power consumption and acoustic noise emission test configurations and Configuring Your Network Connection.

• Service Handbook — provides information on replacement parts,

including HP part numbers.

NOTE To view and print the above guides, you need to have Adobe’s Acrobat

Reader installed on your PC. You can download it free of charge from Adobe Systems Incorporated web site: www.adobe.com.

Information on Ergonomic Aspects

It is strongly recommended that you read the ergonomics information before using your PC.

Basic ergonomics information is available in the Quick User’s Guide (provided with your PC).

You can access more extensive ergonomics information from your PC by clicking the Start button, and then Programs by connecting to HP’s web site

viii

www.hp.com/ergo.

HP Info

➪

Working in Comfort, or

➪

Technical Information

Physical Characteristics (

standard configuration as shipped

Characteristic Description

Weight (configuration with 1 CD-ROM drive, excluding keyboard and display)

Dimensions Width: 42 cm (16.53 in.)

Footprint 0.19 m

Acoustic noise emission (ISO 7779) Operating (idle):

Power Supply

(voltage selection switch)

Power consumption - Windows 2000

• Typical

• Suspend (*)

Available min. output power:

Storage Humidity

Input voltage

Input frequency:

10 kg (22 pounds)

Height: 16.2 cm (6.37 in.) Depth: 45.7 cm (17.99 in.)

(2.06 sq ft)

Sound power LwA < 38 dBA Sound pressure at operator position: LpA

100 - 127, 200 -240 V 7A max or 7/4A 50/60Hz

115V / 60Hz and 230V / 50Hz <70W <5W

250W

8% to 85% (relative)

)

≤

29.8 dBA

NOTE When the computer is turned off with the power button on the front panel,

the power consumption falls below 5 Watts, but is not zero. The special on/off method used by these computers considerably extends the lifetime of the power supply. To reach zero power consumption in “off” mode, either unplug the power outlet or use a power block with a switch.

Setting Up and Using Your PC

WARNING

Installation Tools

If you are in any doubt that you can lift the PC and monitor safely, do not try to move them without help.

1 When you receive your PC, unpack all of the components.

2 Place the PC on a sturdy desk with easily accessible power outlets and

enough space for the keyboard, mouse, and any other accessories.

3 Position the PC so that its rear connectors are easily accessible.

No tools are required to set up your PC. However, if you plan to install a disk drive or an accessory board inside your PC, you will need a flat-blade screwdriver. For more information on installing accessories, refer to "Installing and Replacing Hardware Parts in Your PC", on page 23.

Parallel port

Mouse connector

Keyboard connector

1 Setting Up and Using Your PC

Connecting Devices

For your own safety, it is recommended that you first read the warning notices on pages v and vi.

Dual USB connectors

Serial port A

(some models only)

Serial port B

Connecting the

optical mouse

Line Out (headphone or speaker) connector

Use these audio connectors if your PC does not have a Sound Blaster card. For models with Sound Blaster card, refer to page 14.

Line In connector

Microphone connector

1 Setting Up and Using Your PC

Connecting Devices

NOTE Un

(For information about HP accessories, connect to HP’s web site

www.hp.com/go/pcaccessories

automatically configured as soon as they are physically attached to the PC. USB is supported by Window 2000, Windows 98 and Windows 95 SR 2.1 only.

Line Out Jack

Line Out jack. External speakers should have a built-in power supply.

Connecting the Monitor

Connect the monitor according to the model of graphics card you have, as shown below.

iversal Serial Bus (USB)

. The internal audio speaker is deactivated when you use the

connectors can be used for USB accessories.

.) Most USB accessories are

Matrox MGA 450

VGA Connector 1

VGA Connector 2

nVidia GeForce2 GTS

S-Video

nVidia GeForce2 MX

VGA

DVI-I (for digital LCD monitors)

VGA

1 Setting Up and Using Your PC

Connecting Devices

Connecting the Sound Blaster Audio Card (Some Models Only)

If your PC has a Sound Blaster audio card, connect your audio devices as shown.

If your PC does not have a Sound Blaster audio card, refer to page 12.

Digital I/O

Line In

Microphone

Front Stereo Speakers or Headphones

Rear Stereo Speakers

MIDI/Joystick

1 Setting Up and Using Your PC

Starting and Stopping Your PC

Starting Your PC for the First Time

If your PC has preinstalled software, it is initialized the first time you start the PC. The software initialization process takes a few minutes. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized).

Starting Your PC

1 Before you start your PC, first switch on the display.

2 Start your PC in one of these ways:

• Press the power button on the front panel.

• Press the keyboard space bar (multimedia models only).

The keyboard power-on feature will work only if the appropriate system board switch is set (the default setting is enabled).

When you switch on the computer, it carries out the Power-On-SelfTest (POST) while the PC’s logo is displayed. If you wish to view the details of this test, press the the error will automatically be displayed.

3 If you have set a password in the PC’s Setup program, the password

prompt displays after the POST has completed. If the Password prompt is displayed, type your password and press PC.

Esc

key. If there is an error in the POST,

Enter to be able to use the

1 Setting Up and Using Your PC

Starting and Stopping Your PC

Initializing Your Software

NOTE Do NOT switch OFF the PC while the software is being initialized—this

could cause unexpected results.

To initialize your software:

1 Turn on the display first, then the PC.

When the PC is switched on, the HP PC’s logo is displayed. The PC performs a Power-On-Self-Test (POST).

2 The software initialization process starts. It displays the software license

agreement, gives you an opportunity to read Working in Comfort (ergonomics advice for computer users), then asks questions about the PC.

3 While the initialization process is running, you can complete the

Warranty Registration card that came with this manual.

4 When the initialization process has finished, click OK and the PC will

restart.

Creating an Emergency Repair Disk

During the initialization of your software, it is very important that you create an Emergency Repair Disk for the operating system, when prompted. HP recommends that you use new diskettes for this purpose.

For more information on how to create these diskettes, refer to the documentation that came with your application software or operating system.

Stopping Your PC

To stop the PC, first make sure that you have exited all applications and then use the shutdown command in the the power button on your PC.

CAUTION Do not power off using the power button until prompted to do so otherwise

you may lose any unsaved data from open applications.

Start

menu. When prompted, press

Keyboard connector

Headphone and

microphone jacks (to be connected to the PC’s rear panel)

Using Your HP Enhanced Multimedia Keyboard (some models only)

1 Setting Up and Using Your PC

Using Your HP Enhanced Multimedia Keyboard (some models only)

The HP enhanced keyboard includes soft keys you can use to:

• Display and configure the actions assigned to keys.

• Perform one-touch shortcuts to start applications, open files, or open

web sites on the Internet.

• Launch the Internet browser supplied with your system.

• Lock or suspend your PC.

• Access HP TopTools and customer information.

• Mute or adjust the volume of the audio system.

• A headphone and microphone can be connected directly to the

keyboard. For this option to work, the headphone and microphone connectors must be connected to their associated rear panel jacks.

Sockets for headphone and microphone (located on the top edge)

HP TopTools

Shortcut key

Internet key

Menu key

Lock/Suspend key

HP Customer Information

Mute key

Menu Key

Volume control keys

Space bar power on

Shortcut keys

Pressing the “?” Menu soft key displays the soft key section of the HP enhanced keyboard control panel on your screen. Click any of the keys on the screen to display the action assigned to an individual key or to change or assign an action to a key. Shortcut keys are provided specifically for userdefined actions.

1 Setting Up and Using Your PC

Viewing the Summary Screen

The Summary Screen gives you a summary of the current configuration of your PC (for example: BIOS version, CPU speed, memory module size, and installed mass storage devices).

It is recommended that you check the configuration of your PC when you first use it and each time after you install, remove, or upgrade accessories. To check the configuration:

1 Turn on the display and then the PC. If the PC is already turned on, save

your data and exit all programs, then restart the PC. Consult your operating system documentation for any special instructions concerning turning off and restarting your PC.

2 When the start-up logo appears on your display, press

you to the Summary Screen. (To go immediately into the Setup program, and bypass the Summary Screen, press The Summary Screen is displayed for only a short time.

Esc. This takes

F2 instead of Esc).

1 Setting Up and Using Your PC

Using the HP Setup Program

Use the Setup program to configure your PC (for example: setting up system and user passwords, installing and upgrading mass storage devices), and to solve configuration problems.

It is recommended that you take note of any changes to the system setup.

Starting the HP

1 Turn on the display and then the PC. If the PC is already turned on, save

your data and exit all programs, then restart the PC.

2 Press

The opening screen of the PC’s Setup program is displayed. The Main Menu presents a list of fields, for example, the installed BIOS version or Date and Time.

A band along the top of the screen offers a list of menus. A menu is selected by using either the left or right arrow keys.

Main Menu

The Main Menu presents a list of fields, for example, the installed BIOS version; “Reset Configuration Data”; “System Time”; “System Date”; “Key Click”; “Key Auto-Repeat Speed”; Delay Before Auto-Repeat” and “NumLock at Power-on”.

By default the “Reset Configuration Data” item is set to No. Selecting Yes will clear the system configuration data and return to the default settings.

Advanced Menu

The Advanced Menu offers a list of sub-menus allowing you to:

• Configure memory caching, USB ports, Integrated I/O Ports and

• Enable floppy disk drives, IDE devices (Primary and Secondary)

• PCI Devices.

while F2 If you fail to press need to restart your PC and go through the POST again so you can press

Integrated Audio Devices

Program

Setup

F2 in time and the start-up process continues, you will

is displayed at the bottom of the screen.

1 Setting Up and Using Your PC

Using the HP Setup Program

Security Menu

Sub-menus are presented for changing the characteristics and values of the System Administrator Password, User Password, Power-on Password, Fixed Disk Boot Sector and for preventing unauthorized start-up from the Floppy, CD-ROM and IDE-HDD drives (refer to “Setting Passwords in the HP Setup Program” on page 21).

Boot Menu

Select the order of the devices from which you want the BIOS to attempt to boot the operating system. The QuickBoot mode option allows the system to skip certain tests while booting. This decreases the time needed to boot the system.

Power Menu

The Network Interface option enables the system to return to normal speed when a specific command is received by the network interface.

NOTE Setup changes system behavior by modifying the power-on initialization

parameters. Setting incorrect values may cause system boot failure. Should this occur, press F9 to load the Setup default values to recover.

1 Setting Up and Using Your PC

Setting Passwords in the HP Setup Program

You can set passwords to provide different levels of protection for your PC, the Administrator password, the User password and the Power-on password. You set these passwords using the Security menu in the Setup program.

The Administrator can access and change all settings in the Setup program, while the User can only access and modify certain items in the Main menu.

When the Power-on Password option is enabled, you need to enter a password every time you boot the PC. Either the Administrator or User Password can be used.

Setting a Password

To set a password:

1 Start the Setup program

2 Select the Security menu.

3 Select the Administrator or User password submenu.

4 Choose the Set Administrator or User password setup item. You will be asked

to enter your password twice.

To enable the Power-on Password, select the Enabled setup item.

5 To save your changes and exit the Setup program press

Exit Menu, then Exit Saving Changes.

To remove the password, follow the same procedure as to set a password. You will be asked to enter the existing password first. Then, for the new password, leave the password field blank and press choice, press

Enter a second time.

Enter. To confirm your

Esc or select

1 Setting Up and Using Your PC

Using Power Management

Power management enables you to reduce the PC’s overall power consumption by slowing down the PC’s activity when it is idle. For more information on power consumption data, refer to the PC’s data sheet on HP’s web site at:

www.hp.com/desktops/vectra

Operating System

Operating systems differ in their power management capabilities. Refer to your operating system documentation for more information.

Manageability

Your PC is highly manageable. HP TopTools is a device management tool that can help you in troubleshooting and makes remote administration easier. For more information about TopTools, connect to HP’s web site at:

www.hp.com/toptools.

Software and Drivers

In the “Software and Drivers” section of the HP support site

www.hp.com/go/vectrasupport, you can download the latest drivers

and BIOS for your PC.

You can also register to obtain information on new driver availability automatically.

Contact your dealer for an up-to-date list of supported devices or check the HP web site:

www.hp.com/go/vectrasupport

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