HP VL800 User Manual

Download

www.hp.com/go/vectrasupport

hp vectra

vl800

desktop

user’s guide

Notice

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Adobe Systems Incorporated. Microsoft registered trademarks of Microsoft Corporation. Pentium Rambus Direct Rambus™, Direct RDRAM™ and RIMM™ are trademarks of Rambus Inc. Sound Blaster NVIDIA™, GeForce2 GTS™ and GeForce2 MX™ are registered trademarks or trademarks of NVIDIA Corporation.

, Acrobat® and Acrobat® Reader™ are trademarks of Adobe

, MS®, MS-DOS®, Windows®, and Windows NT® are U.S.

is a registered trademark of Intel Corporation.

and RDRAM® are registered trademarks of Rambus Inc.

is a registered trademark of Creative Technology Limited.

HP France Business Desktop Division (BDD) 38053 Grenoble Cedex 9 France

2001 Hewlett-Packard Company



Feb. 2001

User’s Guide

Contents

Important Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Information and Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Information on Ergonomic Aspects . . . . . . . . . . . . . . . . . . . . . . . . . viii

Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

1 Setting Up and Using Your PC . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting and Stopping Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Using Your HP Enhanced Multimedia Keyboard

(some models only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Viewing the Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting Passwords in the HP Setup Program . . . . . . . . . . . . . . . . . 21

Using Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Manageability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Software and Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2 Installing and Replacing Hardware Parts in Your PC . . . . . . 23

Removing and Replacing the Cover and Front Bezel . . . . . . . . . . 24

Removing, Replacing and Upgrading Memory . . . . . . . . . . . . . . . . 26

Installing or Replacing an Accessory Card . . . . . . . . . . . . . . . . . . . 28

Installing Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Replacing the Primary Hard Disk Drive. . . . . . . . . 33

Installing a Second Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . 34

Installing a Device in a Front Access Bay . . . . . . . . . . . . . . . . . . . . 35

Replacing the CD-ROM (or DVD) Drive. . . . . . . . . . . . . . . . . . . . . . 37

Replacing the Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing the Hard Drive Bay and Speaker Assembly . . . . . . . . . 39

Completing the Installation of a Mass Storage Device . . . . . . . . . 42

Replacing the Main Chassis Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the Power Supply Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Replacing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Replacing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Replacing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

iii

User’s Guide

Contents

3 Troubleshooting Your HP PC . . . . . . . . . . . . . . . . . . . . . . . . . 55

If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . 56

If Your PC Has a Hardware Problem. . . . . . . . . . . . . . . . . . . . . . . . . 56

Pre-Boot Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

HP e-DiagTools Hardware Diagnostics Utility . . . . . . . . . . . . . . . . . 59

Image Creation and Recovery CD-ROM . . . . . . . . . . . . . . . . . . . . . . 61

Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

If You Have a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

WARNING

Important Warnings

Avoid Electrical Shocks

To avoid electrical shock, do not open the power supply. There are no userserviceable parts inside.

To avoid electrical shock and harm to your eyes by laser light, do not open the laser module. The laser module should only be serviced by service personnel. Do not attempt to make any adjustment to the laser unit. Refer to the label on the CD-ROM for power requirements and wavelength. This product is a class I laser product.

Electrical Connection

For your safety always connect equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with the equipment, or one in compliance with your national safety standards. This equipment can be disconnected from the power by removing the power cord from the power outlet. This means the equipment must be located close to an easily accessible power outlet.

Multimedia Models

If your PC is a multimedia model, or if you have installed an audio card in your PC, always turn the volume down before connecting the headphones or speakers. This avoids discomfort from unexpected noise or static. Listening to loud sounds for prolonged periods of time may permanently damage your hearing. Before putting on headphones, place them around your neck and turn the volume down. When you put the headphones on, slowly increase the volume until you find a comfortable listening level. When you are able to hear comfortably and clearly, without distortion, leave the volume in that position.

WARNING

Removing and Replacing the Cover

For your safety, never remove the PC's cover without first removing the power cord from the power outlet and any connection to a telecommunications network. Always replace the cover before switching the PC on again.

WARNING

Safety Information

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Only replace the battery with the same or equivalent type, as recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain any heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your PC, or to HP so that they can either be recycled or disposed of in the correct way . Returned batteries will be accepted free of charge.

If you have a modem:

Do not attempt to connect this product to the phone line during a lightning storm. Never install telephone jacks in wet locations unless the telephone line has been disconnected at the network interface. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. Use caution when installing or modifying telephone lines. Avoid using a telephone (other than a cordless type) during an lightning storm. There may be a risk from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Never touch or remove the communications board without first removing the connection to the telephone network.

Unpacking Your PC

WARNING

If you are in any doubt that you can lift the equipment safely, do not try to move it without help.

Static Electricity

CAUTION Static electricity can damage electronic components. Turn OFF all

equipment. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.

Information and Help

If you want to ...

PC Documentation Roadmap

Access Information

Find Information

Set up your computer

Learn how to use your operating system

Learn how to upgrade your computer by installing accessories

Find out about the different support options available, and how to troubleshoot your PC

www

Start ☞ Programs ☞ HP Info ☞

Finding Information

Setup

This guide

Setting Up and Using Your PC

Reference

Operating System Online Help

Help ☞Contents

☞

Start

This guide

Installing and Replacing Hardware Parts in Your PC

Troubleshooting and Support

HP Quick User’s Guide

The paper manual that came with your PC

Troubleshooting Guide

www.hp.com/go/vectrasupport

vii

On HP’s Web Site

The HP web site contains a wide range of information, including downloadable documentation, service and support options, and the latest versions of drivers and utilities.

Downloadable Documentation from HP’s Web Site

HP’s web site lets you download additional documentation for your PC. This documentation is provided in Adobe Acrobat (PDF) format.

The documentation for your PC is available free of charge on the HP web

www.hp.com/go/vectrasupport.

site

This includes:

• Troubleshooting Guide — provides troubleshooting information.

• Technical Reference Manual — provides detailed information about

your PC, including:

System board switches, IRQs, DMAs, and I/O Addresses, power consumption and acoustic noise emission test configurations and Configuring Your Network Connection.

• Service Handbook — provides information on replacement parts,

including HP part numbers.

NOTE To view and print the above guides, you need to have Adobe’s Acrobat

Reader installed on your PC. You can download it free of charge from Adobe Systems Incorporated web site: www.adobe.com.

Information on Ergonomic Aspects

It is strongly recommended that you read the ergonomics information before using your PC.

Basic ergonomics information is available in the Quick User’s Guide (provided with your PC).

You can access more extensive ergonomics information from your PC by clicking the Start button, and then Programs by connecting to HP’s web site

viii

www.hp.com/ergo.

HP Info

➪

Working in Comfort, or

➪

Technical Information

Physical Characteristics (

standard configuration as shipped

Characteristic Description

Weight (configuration with 1 CD-ROM drive, excluding keyboard and display)

Dimensions Width: 42 cm (16.53 in.)

Footprint 0.19 m

Acoustic noise emission (ISO 7779) Operating (idle):

Power Supply

(voltage selection switch)

Power consumption - Windows 2000

• Typical

• Suspend (*)

Available min. output power:

Storage Humidity

Input voltage

Input frequency:

10 kg (22 pounds)

Height: 16.2 cm (6.37 in.) Depth: 45.7 cm (17.99 in.)

(2.06 sq ft)

Sound power LwA < 38 dBA Sound pressure at operator position: LpA

100 - 127, 200 -240 V 7A max or 7/4A 50/60Hz

115V / 60Hz and 230V / 50Hz <70W <5W

250W

8% to 85% (relative)

)

≤

29.8 dBA

NOTE When the computer is turned off with the power button on the front panel,

the power consumption falls below 5 Watts, but is not zero. The special on/off method used by these computers considerably extends the lifetime of the power supply. To reach zero power consumption in “off” mode, either unplug the power outlet or use a power block with a switch.

Setting Up and Using Your PC

WARNING

Installation Tools

If you are in any doubt that you can lift the PC and monitor safely, do not try to move them without help.

1 When you receive your PC, unpack all of the components.

2 Place the PC on a sturdy desk with easily accessible power outlets and

enough space for the keyboard, mouse, and any other accessories.

3 Position the PC so that its rear connectors are easily accessible.

No tools are required to set up your PC. However, if you plan to install a disk drive or an accessory board inside your PC, you will need a flat-blade screwdriver. For more information on installing accessories, refer to "Installing and Replacing Hardware Parts in Your PC", on page 23.

Parallel port

Mouse connector

Keyboard connector

1 Setting Up and Using Your PC

Connecting Devices

For your own safety, it is recommended that you first read the warning notices on pages v and vi.

Dual USB connectors

Serial port A

(some models only)

Serial port B

Connecting the

optical mouse

Line Out (headphone or speaker) connector

Use these audio connectors if your PC does not have a Sound Blaster card. For models with Sound Blaster card, refer to page 14.

Line In connector

Microphone connector

1 Setting Up and Using Your PC

Connecting Devices

NOTE Un

(For information about HP accessories, connect to HP’s web site

www.hp.com/go/pcaccessories

automatically configured as soon as they are physically attached to the PC. USB is supported by Window 2000, Windows 98 and Windows 95 SR 2.1 only.

Line Out Jack

Line Out jack. External speakers should have a built-in power supply.

Connecting the Monitor

Connect the monitor according to the model of graphics card you have, as shown below.

iversal Serial Bus (USB)

. The internal audio speaker is deactivated when you use the

connectors can be used for USB accessories.

.) Most USB accessories are

Matrox MGA 450

VGA Connector 1

VGA Connector 2

nVidia GeForce2 GTS

S-Video

nVidia GeForce2 MX

VGA

DVI-I (for digital LCD monitors)

VGA

1 Setting Up and Using Your PC

Connecting Devices

Connecting the Sound Blaster Audio Card (Some Models Only)

If your PC has a Sound Blaster audio card, connect your audio devices as shown.

If your PC does not have a Sound Blaster audio card, refer to page 12.

Digital I/O

Line In

Microphone

Front Stereo Speakers or Headphones

Rear Stereo Speakers

MIDI/Joystick

1 Setting Up and Using Your PC

Starting and Stopping Your PC

Starting Your PC for the First Time

If your PC has preinstalled software, it is initialized the first time you start the PC. The software initialization process takes a few minutes. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized).

Starting Your PC

1 Before you start your PC, first switch on the display.

2 Start your PC in one of these ways:

• Press the power button on the front panel.

• Press the keyboard space bar (multimedia models only).

The keyboard power-on feature will work only if the appropriate system board switch is set (the default setting is enabled).

When you switch on the computer, it carries out the Power-On-SelfTest (POST) while the PC’s logo is displayed. If you wish to view the details of this test, press the the error will automatically be displayed.

3 If you have set a password in the PC’s Setup program, the password

prompt displays after the POST has completed. If the Password prompt is displayed, type your password and press PC.

Esc

key. If there is an error in the POST,

Enter to be able to use the

1 Setting Up and Using Your PC

Starting and Stopping Your PC

Initializing Your Software

NOTE Do NOT switch OFF the PC while the software is being initialized—this

could cause unexpected results.

To initialize your software:

1 Turn on the display first, then the PC.

When the PC is switched on, the HP PC’s logo is displayed. The PC performs a Power-On-Self-Test (POST).

2 The software initialization process starts. It displays the software license

agreement, gives you an opportunity to read Working in Comfort (ergonomics advice for computer users), then asks questions about the PC.

3 While the initialization process is running, you can complete the

Warranty Registration card that came with this manual.

4 When the initialization process has finished, click OK and the PC will

restart.

Creating an Emergency Repair Disk

During the initialization of your software, it is very important that you create an Emergency Repair Disk for the operating system, when prompted. HP recommends that you use new diskettes for this purpose.

For more information on how to create these diskettes, refer to the documentation that came with your application software or operating system.

Stopping Your PC

To stop the PC, first make sure that you have exited all applications and then use the shutdown command in the the power button on your PC.

CAUTION Do not power off using the power button until prompted to do so otherwise

you may lose any unsaved data from open applications.

Start

menu. When prompted, press

Keyboard connector

Headphone and

microphone jacks (to be connected to the PC’s rear panel)

Using Your HP Enhanced Multimedia Keyboard (some models only)

1 Setting Up and Using Your PC

Using Your HP Enhanced Multimedia Keyboard (some models only)

The HP enhanced keyboard includes soft keys you can use to:

• Display and configure the actions assigned to keys.

• Perform one-touch shortcuts to start applications, open files, or open

web sites on the Internet.

• Launch the Internet browser supplied with your system.

• Lock or suspend your PC.

• Access HP TopTools and customer information.

• Mute or adjust the volume of the audio system.

• A headphone and microphone can be connected directly to the

keyboard. For this option to work, the headphone and microphone connectors must be connected to their associated rear panel jacks.

Sockets for headphone and microphone (located on the top edge)

HP TopTools

Shortcut key

Internet key

Menu key

Lock/Suspend key

HP Customer Information

Mute key

Menu Key

Volume control keys

Space bar power on

Shortcut keys

Pressing the “?” Menu soft key displays the soft key section of the HP enhanced keyboard control panel on your screen. Click any of the keys on the screen to display the action assigned to an individual key or to change or assign an action to a key. Shortcut keys are provided specifically for userdefined actions.

1 Setting Up and Using Your PC

Viewing the Summary Screen

The Summary Screen gives you a summary of the current configuration of your PC (for example: BIOS version, CPU speed, memory module size, and installed mass storage devices).

It is recommended that you check the configuration of your PC when you first use it and each time after you install, remove, or upgrade accessories. To check the configuration:

1 Turn on the display and then the PC. If the PC is already turned on, save

your data and exit all programs, then restart the PC. Consult your operating system documentation for any special instructions concerning turning off and restarting your PC.

2 When the start-up logo appears on your display, press

you to the Summary Screen. (To go immediately into the Setup program, and bypass the Summary Screen, press The Summary Screen is displayed for only a short time.

Esc. This takes

F2 instead of Esc).

1 Setting Up and Using Your PC

Using the HP Setup Program

Use the Setup program to configure your PC (for example: setting up system and user passwords, installing and upgrading mass storage devices), and to solve configuration problems.

It is recommended that you take note of any changes to the system setup.

Starting the HP

1 Turn on the display and then the PC. If the PC is already turned on, save

your data and exit all programs, then restart the PC.

2 Press

The opening screen of the PC’s Setup program is displayed. The Main Menu presents a list of fields, for example, the installed BIOS version or Date and Time.

A band along the top of the screen offers a list of menus. A menu is selected by using either the left or right arrow keys.

Main Menu

The Main Menu presents a list of fields, for example, the installed BIOS version; “Reset Configuration Data”; “System Time”; “System Date”; “Key Click”; “Key Auto-Repeat Speed”; Delay Before Auto-Repeat” and “NumLock at Power-on”.

By default the “Reset Configuration Data” item is set to No. Selecting Yes will clear the system configuration data and return to the default settings.

Advanced Menu

The Advanced Menu offers a list of sub-menus allowing you to:

• Configure memory caching, USB ports, Integrated I/O Ports and

• Enable floppy disk drives, IDE devices (Primary and Secondary)

• PCI Devices.

while F2 If you fail to press need to restart your PC and go through the POST again so you can press

Integrated Audio Devices

Program

Setup

F2 in time and the start-up process continues, you will

is displayed at the bottom of the screen.

1 Setting Up and Using Your PC

Using the HP Setup Program

Security Menu

Sub-menus are presented for changing the characteristics and values of the System Administrator Password, User Password, Power-on Password, Fixed Disk Boot Sector and for preventing unauthorized start-up from the Floppy, CD-ROM and IDE-HDD drives (refer to “Setting Passwords in the HP Setup Program” on page 21).

Boot Menu

Select the order of the devices from which you want the BIOS to attempt to boot the operating system. The QuickBoot mode option allows the system to skip certain tests while booting. This decreases the time needed to boot the system.

Power Menu

The Network Interface option enables the system to return to normal speed when a specific command is received by the network interface.

NOTE Setup changes system behavior by modifying the power-on initialization

parameters. Setting incorrect values may cause system boot failure. Should this occur, press F9 to load the Setup default values to recover.

1 Setting Up and Using Your PC

Setting Passwords in the HP Setup Program

You can set passwords to provide different levels of protection for your PC, the Administrator password, the User password and the Power-on password. You set these passwords using the Security menu in the Setup program.

The Administrator can access and change all settings in the Setup program, while the User can only access and modify certain items in the Main menu.

When the Power-on Password option is enabled, you need to enter a password every time you boot the PC. Either the Administrator or User Password can be used.

Setting a Password

To set a password:

1 Start the Setup program

2 Select the Security menu.

3 Select the Administrator or User password submenu.

4 Choose the Set Administrator or User password setup item. You will be asked

to enter your password twice.

To enable the Power-on Password, select the Enabled setup item.

5 To save your changes and exit the Setup program press

Exit Menu, then Exit Saving Changes.

To remove the password, follow the same procedure as to set a password. You will be asked to enter the existing password first. Then, for the new password, leave the password field blank and press choice, press

Enter a second time.

Enter. To confirm your

Esc or select

1 Setting Up and Using Your PC

Using Power Management

Power management enables you to reduce the PC’s overall power consumption by slowing down the PC’s activity when it is idle. For more information on power consumption data, refer to the PC’s data sheet on HP’s web site at:

www.hp.com/desktops/vectra

Operating System

Operating systems differ in their power management capabilities. Refer to your operating system documentation for more information.

Manageability

Your PC is highly manageable. HP TopTools is a device management tool that can help you in troubleshooting and makes remote administration easier. For more information about TopTools, connect to HP’s web site at:

www.hp.com/toptools.

Software and Drivers

In the “Software and Drivers” section of the HP support site

www.hp.com/go/vectrasupport, you can download the latest drivers

and BIOS for your PC.

You can also register to obtain information on new driver availability automatically.

Contact your dealer for an up-to-date list of supported devices or check the HP web site:

www.hp.com/go/vectrasupport

Installing and Replacing Hardware Parts in Your PC

This chapter provides information about installing accessories and replacing hardware parts in your PC.

Main Chassis Fan

Secondary Hard Disk Drive tray

Primary Hard Disk Drive Bay

Up to six accessory cards can be installed:

- One AGP 4X slot (graphics)

- Five 32-bit PCI slots

Power Supply Unit

Front Access Cage

Front Access Bays, for

- 5.25-inch drives

- 3.5-inch 1.44 MB floppy disk drive

HP Master Key Lock

Memory module sockets supporting four RDRAM modules

Processor (heatsink not shown)

Secondary IDE Connector

Floppy Disk Drive Connector

Primary IDE Connector

2 Installing and Replacing Hardware Parts in Your PC

Removing and Replacing the Cover and Front Bezel

Contact your dealer for an up-to-date list of supported devices or connect to

www.hp.com/go/pcaccessories then select vl800 in the menu.

For the list of non-HP devices compatible with your PC, consult the Tested Product List at (when available).

www.hp.com/desktops/vectra/vl800/tpl.html

Removing and Replacing the Cover and Front Bezel

Removing the Cover

For your own safety, it is recommended that you first read the warning notices on pages v and vi.

1 Switch off the monitor and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 If necessary, unlock the

cover using the key on the front panel.

3 Unscrew the thumb screw

at the back of the PC.

4 Push the two release

latches inwards.

5 Slide the cover towards the

rear of the PC until it stops, then lift off the PC chassis.



➋

➍

➎

➍

2 Installing and Replacing Hardware Parts in Your PC

Removing and Replacing the Cover and Front Bezel

Removing the Front Bezel

If required, remove the front bezel. To remove the bezel:

1 Push down on the two grey retaining clips.

2 Then push the blue clip inwards.

3 Tilt the bezel forwards and lift it off.



➋





Replacing the Cover and Front Bezel

1 Ensure that all internal cables are properly connected and safely routed.

2 If necessary, replace the front bezel. To do this, align the three guide

pins located at the bottom of the bezel with their associated slots on the front of the chassis and gently push forward until the bezel snaps into place.

3 Lower the cover onto the PC chassis (aligning the rails on the inside

edges of the cover with the sides of the PC chassis), and firmly slide the cover forwards until it clicks into position.

4 Tighten the thumb screw at the rear of the PC.

5 If required, lock the cover using the key provided. Reconnect all the

power and telecommunications cables.

2 Installing and Replacing Hardware Parts in Your PC

Removing, Replacing and Upgrading Memory

NOTE Use only HP memory modules specifically designed for your PC model. To

find out about available accessories for your PC, refer to the HP Accessories Web site at:

Upgrading Memory

Your PC has two pairs of memory sockets for installing either two or four PC800 RAMBUS Direct RAM (RDRAM) memory modules.

NOTE Each pair of memory sockets must contain identical memory modules

(identical in size, speed and type). That is, sockets identical modules, and sockets (or continuity modules).

www.hp.com/go/pcaccessories.

and B2 must contain identical modules

A1 and B1 must contain

Power Supply

Secondary IDE

A1 and

Connector

Floppy

Primary IDE

If only two RDRAM modules are installed, use the sockets marked

B1. The other two sockets (A2 and B2) must contain continuity modules.

B2B2

A2 A1

Processor

2 Installing and Replacing Hardware Parts in Your PC

Memory modules for your PC are available from HP or from your Authorized HP Reseller. To see which memory modules are available, connect to and

www.hp.com/go/pcaccessories, then select HP Memory

vl800 in the menus.

Removing, Replacing and Upgrading Memory

Removing and Installing a Memory Module

Installing or Replacing a Memory Module

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover (refer to page 24 for instructions).

3 If you are installing

additional memory modules then you will need to remove the continuity modules. Open the two retaining clips and remove the continuity module from the socket. If you are replacing an existing memory module then open the two retaining clips and remove the existing memory module the socket

Always store any removed memory or continuity module in a safe place for future use.

4 Install your new memory

modules, ensuring that the two notches on the bottom edge of each memory module is aligned with those of the socket. With the two retaining clips open, press the memory module fully into the socket until the retaining clips click into position. You can also close the retaining clips by hand to ensure that the module is correctly inserted.

5 Replace the PC’s cover (refer to page 25). Reconnect all the power and

telecommunications cables.

6 Check the Summary Screen to verify the new configuration (refer to

“Viewing the Summary Screen” on page 18)

2 Installing and Replacing Hardware Parts in Your PC

Installing or Replacing an Accessory Card

Your PC has five 32-bit 33 MHz PCI (PCI 2.2) accessory card slots and one AGP slot on the system board. The AGP slot accepts standard 25W 1.5V AGP graphics cards.

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover (refer to page 24 for instructions).

3 If you are installing a new accessory card, unscrew and remove the slot

panel. Store it in a safe place. If the slot cover is tight, loosen the screws on the adjacent slots.

4 If you are replacing an existing accessory card, remove any cables

connected to the accessory card. Remove the screw that holds the old card in place and carefully pull it out. If you are removing an AGP graphics card, release the plastic clip before removing the card.

NOTE Some cards may have preferred locations and special installation

instructions detailed in their manuals.

5 Aligning the new card carefully, slide it into position, then press it firmly

into the slot and tighten the retaining screw.

6 If you are installing or replacing the AGP graphics card, remember to

secure the card with the plastic latch on the AGP connector.

7 If you are installing or replacing a SCSI card, reconnect the disk activity

LED connector to the system board (refer to page 51 for the location of the system board connectors).

8 If you are installing or replacing a Sound Blaster audio card, reconnect

the CD drive’s audio cable to the Sound Blaster card. (If you do not have a Sound Blaster card, the CD drive’s audio cable connects to the system board – refer to page 51 for the location of the system board connectors.)

9 Install any other accessories before replacing the cover (refer to page

25). Reconnect all the power and telecommunications cables.

Installing Mass Storage Devices

The PC has an integrated Ultra ATA-100 controller that supports up to four IDE devices. Removable media IDE devices, such as CD-ROM drives, DVD drives, tape drives and Zip drives, require front access. In addition to the floppy disk drive, your PC can support another 3.5-inch internal device plus two front-access 5.25-inch devices. Note that one front-access shelf may already have an optical drive installed in it.

You can physically install up to two 7.2 or 10 Krpm hard disk drives in the desktop chassis.

Refer to the drive’s manual to see if you must set jumpers or if there is a special installation procedure to follow.

Cables and Connectors (all models)

If you add an IDE Zip drive, hard disk drive, DVD drive, CD-ROM drive, CDRW drive, or tape drive, you need to connect it to power and data cables. The data cables and connectors provided are shown below:

Secondary IDE cable for access devices such as CD-ROM Drives or Zip Drives

2 Installing and Replacing Hardware Parts in Your PC

Installing Mass Storage Devices

Two IDE data cables each with two connectors for IDE Drives

Secondary IDE Connector

Primary IDE cable supports two Hard Disk Drives

Cable with one 34-pin connector for

3.5-inch Floppy Disk Drive

Floppy Disk Drive Connector

Primary IDE Connector

2 Installing and Replacing Hardware Parts in Your PC

Installing Mass Storage Devices

Which IDE Data Connectors to Use

There are three or four data cables inside your PC. Two of these are for IDE devices.

• The ATA IDE cable supports two IDE devices. This cable is connected

to the Primary IDE connector on the system board. The bootable hard disk drive is connected to this cable via the MASTER connector. A second hard disk drive could be installed by using the SLAVE connector.

• A second IDE drive cable supports two IDE devices. If you install a CD-

ROM drive, a DVD drive or a Zip drive, connect it to this cable.

• The third cable has one connector for a floppy drive.

• SCSI models have an additional cable and connectors. For more

information, refer to “Cables and Connectors (SCSI Models)” on page 31.

The following table explains which data connectors you should use when you install additional devices.

Examples of multiple IDE drive combinations

Configuration Connections to data cables

1 Hard disk drive Bootable hard disk drive: Master connector, Primary IDE Cable

1 Hard disk drive 1 CD-ROM drive

2 Hard disk drives 1 CD-ROM drive

1 Hard disk drive 1 CD-ROM drive 1 Zip drive

2 Hard disk drives 1 CD-ROM drive 1 Zip drive

Bootable hard disk drive: CD-ROM drive:

Bootable hard disk drive: Second hard disk drive: CD-ROM drive:

Bootable hard disk drive: CD-ROM drive: Zip drive:

Bootable hard disk drive: Second hard disk drive: CD-ROM drive: Zip drive:

Master connector, Primary IDE Cable Master connector, Secondary IDE Cable

Master connector, Primary IDE Cable Slave connector, Primary IDE Cable Master connector, Secondary IDE Cable

Master connector, Primary IDE Cable Master connector, Secondary Cable Slave connector, Secondary IDE Cable

Master connector, Primary IDE Cable Slave connector, Primary IDE Cable Master connector, Secondary IDE Cable Slave connector, Secondary IDE Cable

Before Installing an IDE Hard Disk

Refer to the drive’s installation guide to check jumper settings or if there is a special installation procedure to follow.

Cables and Connectors (SCSI Models)

16-bit SCSI Terminator fitted on cable

16-bit Internal U160 68-pin SCSI connector

16-bit SCSI cable with three 68-pin connectors

External 68-pin SCSI connector (two screws) accessible from the rear of the PC.

2 Installing and Replacing Hardware Parts in Your PC

Installing Mass Storage Devices

IDE data cable with two connectors for optical drives

Cable with one 34-pin connector for

3.5-inch Floppy Disk Drive

Which SCSI Connectors to Use

SCSI Card in PCI Slot

Models with a SCSI card can be connected to up to three internal SCSI devices.

Secondary IDE Connector

Primary IDE Connector

Floppy Disk Drive Connector

Additional devices can be added outside the PC by connecting directly to the rear panel SCSI connector. The SCSI card allows up to 15 devices to be connected, three internal and 12 external SCSI devices.

NOTE The total length of the external SCSI cables should not exceed 3 meters

(approximately 10 feet).

Before Installing a SCSI Hard Disk (Selected Models Only)

If you are installing an additional SCSI drive, you should configure an unused SCSI ID to this accessory. SCSI IDs range from 0 to 15 for

Ultrawide 16-bit SCSI. SCSI ID 0 is used by the first SCSI hard disk drive and SCSI ID 7 is reserved for the integrated SCSI controller (the default for narrow and wide SCSI devices).

You should assign an unused SCSI ID to the second SCSI hard disk drive (for example, SCSI ID 1).

2 Installing and Replacing Hardware Parts in Your PC

Installing Mass Storage Devices

The SCSI ID is usually configured with jumpers on the SCSI hard disk drive. Refer to the installation guide supplied with the drive for information on selecting a SCSI ID.

Some SCSI disk drives may have termination resistors that must be removed or disabled before installation in your PC. Refer to the drive’s installation guide for more details and to see if there is a special installation procedure to follow.

Power Connectors

Power Cable for 3.5-inch Floppy Disk Drive

Power Cables for Hard Disk Drives, Zip Drives, Tape Drives, CD-RW, CD-ROM Drives and DVD drives

2 Installing and Replacing Hardware Parts in Your PC

Removing and Replacing the Primary Hard Disk Drive

CAUTION Handle the hard disk drive with care. Avoid shocks and violent movement as

this can cause damage to the hard disk drive’s internal components. Make sure that you back up your files before you install a hard disk drive. Refer to your operating system documentation for information on how to do this.

Removing the Existing Drive

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover and front bezel (refer to page 25).

3 Remove the two

retaining screws from the chassis located on the front of the PC and pull the primary hard disk drive out of the hard disk drive bay.

4 Disconnect the

data and power cables from the hard disk drive.

CAUTION Take care when handling the hard disk drive during installation. A one-

quarter inch drop can damage it.

Installing the New Drive

1 Connect the data and power connectors to the hard disk drive.

2 Slide the new drive into the hard disk drive bay (with the correct

orientation) and tighten the two retaining screws you removed earlier.

3 Replace the front bezel and PC’s cover (refer to page 25). Reconnect all

the power and telecommunications cables.

4 Go to page 42 to complete the installation.

2 Installing and Replacing Hardware Parts in Your PC

Installing a Second Hard Disk Drive

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover and front bezel (refer to page 25 for these

instructions).

3 Remove the two

retaining screws from the hard disk drive tray located on the front of the chassis, then carefully slide the tray towards the rear of the PC

4 Insert the new

drive into the drive tray and secure it to the tray using the screw provided with the hard disk drive tray. Only one screw is required.

5 Carefully put the drive tray back into the PC, and secure it in position

using the two retaining screws that you removed earlier.

6 Connect the power cable and the data cable to the rear of the new hard

disk drive. The connectors are shaped to go in one way only. If you are not sure which connector to use, refer to "Installing Mass Storage Devices", on page 29.

7 Replace the front bezel and PC’s cover (refer to page 25). Reconnect all

the power and telecommunications cables.

8 Go to page 42 to complete the installation.

2 Installing and Replacing Hardware Parts in Your PC

Installing a Device in a Front Access Bay

Removing the Front Access Drive Cage

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover and the front bezel (refer to page 24 for

instructions).

3 Remove the retaining screw from the front access cage, and slide it

forwards until it stops.

4 Disconnect the power and data cables from the installed drives.

5 Lift the front access cage upwards and out from the PC. Place the cage

on a table/desk top.

Installing the Device

1 Remove the 5.25-inch plastic filler plate. Use a screwdriver to unclip the

two latches located on the left-hand side of the filler plate, then pivot it out. Store the filler plate in a safe place for future use hurt your fingers when you remove the plate.

2 If the new device has a tray, attach it to the front access cage. Some

devices may require an HP-supplied tray before they can be installed. The tray is available as an accessory. CD-ROM drives do not require a tray.

3 Slide the new drive into the shelf. Ensure that the front of the new device

is aligned with the other drive or filler plate. Secure the device in position using the screws supplied with it.

Take care not to

2 Installing and Replacing Hardware Parts in Your PC

Installing a Device in a Front Access Bay

Replacing the Front Access Drive Cage

1 Place the front access cage back into the PC. The front access cage

retainers should be correctly aligned with the bottom of the chassis.

2 Connect the power and data cables to the installed devices. For

convenience, it is recommended to start from the bottom and work upwards. The connectors are shaped to go in one way only. If you are not sure which connector to use, refer to "Installing Mass Storage Devices", on page 29.

3 Ensure that the metal guides on the front access cage are aligned with

those on the chassis. (There are two on either side.) Slide the front access cage into the chassis until it snaps into place.

NOTE To verify that the front access cage is correctly in position, check that the

“ALIGN” mark on top of the front access cage is parallel with the one on chassis.

4 Secure the front access cage in position using the retaining screw you

removed earlier.

5 Replace the front bezel and PC’s cover (refer to page 25). Reconnect all

the power and telecommunications cables.

6 Turn to page 42 to complete the installation.

2 Installing and Replacing Hardware Parts in Your PC

Replacing the CD-ROM (or DVD) Drive

Removing the Existing Drive

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover and front bezel (refer to page 24).

3 Refer to “Removing the Front Access Drive Cage” on page 35 for

instructions on removing the front access cage.

4 Remove the screws attaching the drive to the cage and slide the drive out

of the cage.

Installing the New Drive

1 Slide the new drive into the drive tray (with the correct orientation).

Ensure that the front of the new device is aligned with the other drive or filler plate. Secure the drive in position using the screws.

2 Put the front access cage back into the PC. Refer to “Replacing the Front

Access Drive Cage” on page 36 to complete the installation.

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Floppy Disk Drive

Removing the Floppy Disk Drive

1 Refer to

“Removing the Front Access Drive Cage” on page 35 for instructions on removing the front access cage.

2 Remove the

screws (one metallic, one black) on the side of the drive tray and remove the old drive.

3 Remove the

screws from the drive tray holder.

black screw

➋

metallic

screw

➋

➌

Installing the Floppy Disk Drive

1 Secure the floppy disk drive to the drive tray holder.

2 Slide the new drive into the cage (with the correct orientation) and

tighten the screws, ensuring that you use the correct screws.

3 Put the front access cage back into the PC. Refer to “Replacing the Front

Access Drive Cage” on page 36 to complete the installation.

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Hard Drive Bay and Speaker Assembly

Removing the Assembly

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover and front bezel (refer to page 25 for these

instructions).

3 Remove the two

primary hard disk retaining screws located on the front left side of the chassis and lift the primary hard disk drive out of the hard disk drive bay.

4 Disconnect the

data and power cables from the primary hard disk drive. If you have a second hard disk drive installed, disconnect its data and power cables.

5 Remove the two

secondary disk tray retaining screws located on the front centre of the chassis, then slide the tray towards the rear of the PC and remove it

6 Disconnect the speaker and control panel cables from their connectors

on the system board.

➌

➎

2 Installing and Replacing Hardware Parts in Your PC



➒

Retention clip

Replacing the Hard Drive Bay and Speaker Assembly

7 From the front of the PC: (a) push the two plastic clips located on the

left-hand side inwards; (b) repeat this procedure for the other two clips on the right-hand side.

8 Unclip the retention clip located on the right-hand side and middle of the

hard disk drive bay and speaker assembly.

9 Slide the hard disk drive bay and speaker assembly towards the system

board until it is well clear of the chassis edge (located between the hard disk drive bay and speaker assembly and front access cage).

10 Lift the hard disk drive bay and speaker assembly upwards to remove it

from the computer.

Replacing the Assembly

1 Ensure that there are no cables underneath the hard disk drive bay and

speaker assembly.

2 Align the two plastic tabs (control panel side) of the hard disk drive bay

and speaker assembly with their associated notches.

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Hard Drive Bay and Speaker Assembly

3 Ensure that the plastic clips on the front of the hard disk drive bay and

speaker assembly are lined-up with their associated locations.

4 From the front of the PC, gently push towards you the right-hand side of

the hard disk drive bay and speaker assembly until it clicks in place. Repeat this procedure on the left-hand side of the hard disk drive bay and speaker assembly.

5 Reconnect the speaker and control panel cables to their connectors on

the system board.

6 Reconnect the data and power cables. Replace the primary hard disk

drive, the secondary hard disk drive tray, and their retaining screws.

7 Replace the PC’s cover and front bezel (refer to page 25). Reconnect all

the power and telecommunications cables.

2 Installing and Replacing Hardware Parts in Your PC

Completing the Installation of a Mass Storage Device

IDE Drive 1 Switch on the computer.

2 To verify the configuration of your hard disk drive, press

Setup when the HP logo appears. Once in Setup, select the Advanced menu, then the IDE Devices submenu. In the Primary Master item, check that the details for the device have been correctly detected by the Setup program.

3 Press

4 Refer to the operating system documentation for information on

5 If an IDE drive is removed, switch on the computer. The system BIOS

to save and exit Setup.

partitioning and formatting a drive.

will detect that the device is missing. Press to remove the device. The system configuration will be updated automatically.

F2 to enter

F4 to confirm that you want

SCSI Drive on SCSI Models

CD-ROM, CD-RW or DVD -Dr ive

Floppy Drive

1 Switch on the computer.

2 To enter the SCSI Configuration Utility press

during the PC’s start-up routine.

3 Verify or modify the configuration of your new SCSI hard disk drive.

For more information on configuring a SCSI hard disk drive, refer to the SCSI User’s Guide.

4 When configuration is complete, exit the SCSI Configuration Utility and

reboot the computer to save any changes.

1 Switch on the computer and press

2 In the Setup program, select the

Devices

the IDE channel.

3 Press

1 Switch on the computer and press

2 In the Setup program, select the

Disk Drives

3 Press

submenu. Check that the CD-ROM drive has been detected on

F3 to save and exit the program.

submenu, and check that the drive has been detected.

F3 to save and exit the program

F2 when the HP logo appears.

Advanced menu, then the

when the HP logo appears.

Advanced menu, then the Floppy

Ctrl-C when prompted

IDE

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Main Chassis Fan

Removing the Fan

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover (refer to page 24 for instructions).

3 Disconnect the fan cable from the system board.

4 From the rear of the PC, use a screwdriver to gently push the two

retaining clips inwards, then lift the fan up and out of the chassis.

Replacing the Fan

NOTE Ensure that all cables are clear of the fan and will not easily come into

contact with the fan during normal use or following transportation.

1 The fan unit can only be installed in one way. The distance between the

two retaining clips is shorter at the top than the bottom. Align the fan clips with their corresponding holes.

2 Gently push the fan downwards until it clicks into place.

3 Connect the fan cable to the main chassis fan connector on the system

board (refer to page 53 for location).

4 Replace the PC’s cover (refer to page 25). Reconnect all the power and

telecommunications cables.

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Power Supply Unit

WARNING

Removing the Power Supply Unit

Hewlett-Packard does not support power supply upgrades. This information is provided to help you replace a defective power supply unit. For your safety, only replace a power supply unit with a unit provided by HP support services.

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover (refer to page 24 for instructions).

3 Remove all internal power supply connectors.

4 Remove the two screws located on the rear of the chassis that secure the

power supply unit in position.

Installing the Power Supply Unit

5 Lift the front of the power supply unit up and move it forwards to

disengage the hinge on the rear.

1 Insert the new power supply unit.

2 Secure it in position using the screws you previously removed.

3 Reconnect all internal power supply connectors (there are two

connectors on the system board).

4 Replace the PC’s cover (refer to page 25). Reconnect all the power and

telecommunications cables.

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Processor

CAUTION Before removing the heatsink or processor, ensure that you have a new piece

of thermal interface material (provided with system board or processor replacement kit). When you re-attach the heatsink to the processor, use the new piece of thermal interface material. This will ensure the cooling properties of the heatsink are fully utilized.

Removing the Existing Processor

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover (refer to page 24 for instructions).

3 Remove the heatsink power connector from the system board.

4 Remove the four heatsink screws (and springs) then lift off the heatsink.

You may need to twist the heatsink to detach the thermal interface material. Keep the screws and springs in a safe place; you will need them to install the new processor.

➎

➍

5 Lift the Zero Insertion Force (ZIF) lever, located at the side of the

processor socket, until it is in the vertical position, then carefully lift out the processor. To avoid bending the processor pins, keep the processor perfectly flat when removing it.

6 Store the processor in an anti-static bag (for example, the one provided

with the replacement processor).

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Processor

Installing the New Processor

1 First ensure the processor is correctly oriented, then carefully lower the

new processor into place ZIF lever.

2 Carefully remove all thermal bonding material from the underside of the

heatsink.

When the processor is fully inserted, close the

3 Remove the two paper protectors from the thermal interface material

then affix it to the top of the processor.

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Processor

4 Attach the heatsink to the processor then secure it in place using the

four springs and four screws.

5 Connect the heatsink power connector to the system board.

6 Replace the PC’s cover (refer to page 24 for instructions). Reconnect all the

power and telecommunications cables. When you start the PC, you should check that the processor has been correctly identified (refer to “Viewing the Summary Screen” on page 18).

2 Installing and Replacing Hardware Parts in Your PC



Replacing the System Board

Removing the System Board

1 Switch off the display and PC. Disconnect all power cables and any LAN

or telecommunications cables.

2 Remove the PC’s cover and front bezel (refer to page 25).

3 Disconnect any cables attached to the system board.

4 Move the front access cage forward (described on page 35).

5 Remove the main memory, processor, heatsink and any accessory cards

from the old system board (described in this chapter).

6 Remove the external screw located on the rear of the PC near the AGP

slot

7 Lift the system board out, being careful not to damage the PC’s rear

connectors.

8 Unclip the metal retaining bracket from the system board. This bracket

must be re-installed on the new system board (refer to “Installing the New System Board” on page 49).

➏

➑

2 Installing and Replacing Hardware Parts in Your PC

Replacing the System Board

Installing the New System Board

1 Clip the retaining metal bracket onto the new system board.

2 Aligning the rear connectors with their corresponding sockets, insert the

system board and lower it onto the guide pins. Ensure that all hooks are correctly positioned. Check that the rear connectors are correctly aligned in their sockets.

CAUTION When inserting the system board, be careful not to damage or bend the metal

fingers on the rear connector EMI shield. If the shield is damaged it can be very difficult to install the system board correctly.

3 Replace the rear screw to secure the system board in place.







4 Slide the front access cage back into position (described on page 36).

5 Replace the main memory, processor, heatsink and any accessory cards

in the new system board (described in this chapter). When reinstalling the heatsink, remember to replace the thermal interface (described on page 46).

6 Reconnect any cables you disconnected earlier from the system board.

Note that there are two power connectors on the system board – you must connect both. To find out the positions of system board connectors, refer to page 53 or to the label located on the PC chassis.

7 Check the system board switches to ensure they are correctly set. Refer

to page 51 for more information.

8 Replace the PC’s cover and front bezel (refer to page 25). Reconnect all

the power and telecommunications cables.

2 Installing and Replacing Hardware Parts in Your PC

Replacing the System Board

9 After installing the system board, you need to update your BIOS.

NOTE The latest BIOS for your PC and instructions on updating the BIOS are

available from: www.hp.com/go/vectrasupport.

2 Installing and Replacing Hardware Parts in Your PC

System Board Switches

There are ten system board switches used for configuration, numbered from 1 to 10. Of these a certain number are reserved and should not be modified, otherwise it could lead to a system failure.

Switch Default Position To Configure:

1-5

OFF Reserved. Do Not change Default Settings

ON Enables keyboard power-on.

OFF disables this option.

OFF Enables normal modes.

ON enables the BIOS recovery mode at next boot.

OFF Retains CMOS memory.

ON clears CMOS memory at next boot.

OFF Enables User and System Administrator passwords.

ON clears the passwords at next boot.

OFF

Location of system board switches

2 Installing and Replacing Hardware Parts in Your PC

Replacing the Battery

WARNING

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery is a lithium battery which does not contain heavy metals. Nevertheless, in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC, or to HP, so that they can be either recycled or disposed of in an environmentally sound way. Returned batteries will be accepted free of charge.

If your PC repeatedly loses its configuration settings you should consider changing the battery. Replace it with a CR2032 coin type manganese/lithium battery, available from most PC stores.

To change the battery:

1 Disconnect the PC’s power supply cord and any connection to a

telecommunications network.

2 Remove the PC’s cover (refer to page 25).

3 Remove the old battery by sliding it from under the retaining clip.

Location of battery

4 Place the new battery in the battery holder and ensure that it is properly

seated. Ensure that the clip holds the battery firmly in place.

5 Replace the cover (refer to page 25). Reconnect all cables and power

cords.

6 Run the Setup program to reconfigure the PC.

2 Installing and Replacing Hardware Parts in Your PC

System Board Connectors

B2B2

System Board Connectors

MT chassis

intrusion

CD-ROM audio in

PCI slots

Memory slots

DT chassis intrusion

Main chassis fan

Pen tiu m 4

processor

(socket 423)

i850 MCH

ATX12V power

AGP Slo t

Battery socket

SCSI LED

A2 A1

i850 ICH2

Supply

Main Power

Processor fan

Primary IDE

Secondary IDE

System

board

switches

Floppy

MT internal speaker

MT = Minitower DT = D e s kt o p

Wake On LAN

DT Internal Speaker

DT status panel

MT status panel

2 Installing and Replacing Hardware Parts in Your PC

System Board Connectors

Troubleshooting Your HP PC

This chapter provides summary information that can help you solve problems you may have when using your PC.

• Dealing with common PC and hardware problems.

• Using HP e-DiagTools hardware diagnostics program.

• Using the HP Image Creation and Recovery CD-ROM.

• Frequently Asked Questions.

• What to do if you need more help.

• What to do before contacting HP Support.

For more detailed information, refer to the Troubleshooting Guide, available on HP’s web site at select

HP Vectra VL800 from the drop-down menu.

www.hp.com/go/vectrasupport, then

HP Instant Support

You can also use HP Instant Support, the web-based problem resolution service that automates and speeds up troubleshooting. This service is available free of charge. For more information about HP Instant Support, go to

www.hp.com/go/vectrasupport

Support

in the left-hand menu.

, then click

HP Instant

3 Troubleshooting Your HP PC

If Your PC Does Not Start Properly

The PC Doesn’t Power On

Check that... How

The PC’s power cord is correctly connected. Connect the power cord to a working grounded power outlet and the PC.

The Power Button LED Flashes RED

Check that... How

The internal hardware components are correctly installed. Refer to the Troubleshooting Guide available from HP’s web site at:

www.hp.com/go/vectrasupport

The Power-On Self Test Results In an Error,

The Power Button LED Flashes Red, or

The PC Doesn’t Start and Makes a Noise or Beeps

An on-screen error message or a beep sequence when the PC starts up means there is a configuration problem with your PC.

Check that... How

The part of your configuration for which the Power-On Self Test has detected an error.

Refer to "Pre-Boot Diagnostics", on page 58.

Refer to the Troubleshooting Guide available from HP’s web site at:

www.hp.com/go/vectrasupport

If Your PC Has a Hardware Problem

The Monitor Doesn’t Work...

The PC’s power indicator light works but the monitor remains blank.

Check that... How

The monitor is switched ON (LED is on). Refer to the monitor manual for an explanation of the LED signals (green,

orange, or blinking).

The monitor’s power cord is correctly connected. Connect the power cord – ensure it is plugged into a working grounded power

outlet and into the monitor. The monitor’s brightness and contrast settings are correctly set.

You see an image during boot but then the screen goes blank or unstable.

Check that... How

The monitor settings in your PC are compatible with your monitor.

Check the settings using the monitor’s OSD (on-screen display) or using

controls on the front of the monitor.

Windows NT: Enter VGA mode when prompted during start-up, then

•

reset the resolution.

Windows 98: Restart the PC. When the HP screen is displayed, press

•

and then start the PC in safe mode. Double-click on the your PC’s Control Panel sliding control to reset the resolution.

then click on the

Settings

Display icon in

button. Use the

3 Troubleshooting Your HP PC

If Your PC Has a Hardware Problem

The Keyboard Doesn’t Work...

Check that... How

The keyboard cable is correctly connected. Plug the cable into the correct connector on the back of the PC. The keyboard is clean and no keys are stuck down. Check all keys are at the same height, and none are stuck. The keyboard itself is not defective. Either replace the keyboard by a known working unit or try the

keyboard with another PC.

If the PC starts but you still have a problem...

Run e-DiagTools. See page 59.

The Mouse Doesn’t Work...

Check that... How

The mouse cable is correctly connected. 1 Switch off the PC.

2 Plug the cable into the correct connector on the

back of the PC.

The mouse and keyboard connectors have not been switched. Check the connectors at the rear of the PC. The

connectors are color coded. Match the colors. Refer to page 12 for more information.

You are using the correct driver. If you are using HP’s mouse, ensure that the correct driver is installed. This driver is delivered with the HP scrolling mouse

Download the latest drivers from HP’s web at:

www.hp.com/go/vectrasupport

accessory. The mouse is clean. Clean the mouse ball. The mouse itself is not defective. Replace the mouse by a known working unit or try the

mouse with another PC.

If the PC starts but you still have a problem...

Run e-DiagTools. See page 59.

The Power-On Self Test Displays an Error

What to do

Press the F2 key to enter Setup.

1. For more information on the Setup program, refer to the Troubleshooting Guide, available on the HP web at:

www.hp.com/go/vectrasupport

3 Troubleshooting Your HP PC

Pre-Boot Diagnostics

When your PC starts up, the BIOS performs Pre-Boot Diagnostics and a Power-on Self Test (POST) to test your hardware configuration for any problems. If a problem is detected during the POST, an error is displayed on your PC’s monitor.

If, however, your PC is unable to display an error message (for example, when you graphics controller has failed), the Pre-Boot Diagnostics will emit an audio signal.

The Pre-Boot Diagnostics emits an audio sequence with two kinds of sounds. The first is an unusual series of tones that indicate an anomaly has been detected. This series of sounds also contains an electronic signal that can be sent through a telephone line to an authorized helpdesk or HP Support, if necessary. This signal cannot be interpreted by the human ear. However, it can be decoded by helpdesk equipment to extract the PC model and serial number.

The second type of sound is a series of long beeps that indicate a particular error. If you hear a series of beeps, you should count them as this will help you detect the cause of the problem.

Number

of Beeps

1 Processor absent, not correctly connected or ZIP socket not closed

2 Power supply is in protected mode

3 No memory, bad memory modules, incompatible memory module

4 Graphics card problem

5 PnP/PCI initialization problem

6 Corrupted BIOS. You need to activate crisis recovery procedure

7 Defective system board

Meaning

Please note that Memory (code 3), Video Card (code 4), and PnP/PCI (code

5) errors will only be detected after a 15-second timeout.

If You Miss the Beep Code

If you miss the beep code, turn off the PC by pressing the on/off power button for five seconds or more, then listen for the signal again.

3 Troubleshooting Your HP PC

HP e-DiagTools Hardware Diagnostics Utility

HP e-DiagTools is an accurate and reliable utility that helps you diagnose any potential hardware-related problems. With this utility you can:

• Check the hardware configuration and verify that it is functioning

correctly.

• Test individual hardware components.

• Diagnose hardware-related problems.

• Obtain a complete hardware configuration.

• Provide precise information to an HP support agent so they can solve

any problems quickly and effectively.

For more information about this utility, refer to the e-DiagTools Hardware Diagnostics User's Guide, available on the HP web site in PDF (Adobe Acrobat) format.

Where Can I Get HP e-DiagTools?

HP e-DiagTools is available from the following sources:

• Installed on your hard disk drive in the special “Utility” partition.

• Image Creation and Recovery CD-ROM delivered with your computer.

• HP DiagTools CD-ROM obtained from the HP web site at

www.hp.com/desktops/diagtools

Before Using HP e-DiagTools

Decide how you are going to run the diagnostics utility: using either the utility partition on the hard disk drive or one of the CD-ROM options. Both provide the same range of extensive test but the full range of e-DiagTools features are only available when you run e-DiagTools from the hard drive. If you are running the diagnostics from a CD-ROM, then the CD-ROM drive must be configured to boot before the hard disk drive.

Starting HP e-DiagTools

From the hard disk drive:

1 Close all applications if you have not already done so.

2 Shutdown the computer with the Restart option.

3 When the HP start-up logo appears, the following message will be

displayed for a few seconds:

diagnostics or any other key to proceed”.

Press the F10 key to start HP e-DiagTools.

4 When e-DiagTools starts, it will display a welcome screen. Follow the

on-screen instructions to perform the diagnostic tests.

“Press <F10> to start hardware

3 Troubleshooting Your HP PC

HP e-DiagTools Hardware Diagnostics Utility

From either the Image Creation and Recovery CD-ROM or HP DiagTools CD-ROM:

1 Insert the CD-ROM into the CD-ROM drive and restart the computer.

2 Press the

F8 key to set the boot order so that the PC boots from the

CD-ROM first.

3 The PC will boot from the CD-ROM.

If you are using the Image Creation and Recovery CD-ROM, a menu will be displayed. Select the option to run e-DiagTools.

4 When e-DiagTools starts, it will display a welcome screen. Follow the

on-screen instructions to perform the diagnostic tests.

The diagnostics utility will automatically detect the complete hardware configuration of your system before any tests are performed.

Producing a Support Ticket

To produce a complete record of your system’s configuration and test results, you will need to create a Support Ticket. This is a simple text file that contains essential information and is designed to assist your local or HP support agent.

If you are using HP e-DiagTools from the hard disk drive and your PC is connected to a LAN using TCP/IP (Internet) protocols, you have the option of e-mailing your Support Ticket from within e-DiagTools.

If you are using HP e-DiagTools from a CD-ROM, you can create the Support Ticket file on either the hard disk drive or floppy disk drive.

You can also view the Support Ticket file using the “Support Ticket Viewer” program.

The Support Ticket file can be easily be sent, via email or fax.

3 Troubleshooting Your HP PC

Image Creation and Recovery CD-ROM

The PC Image Engineer — Image Creation and Recovery CD-ROM enables you to restore your computer to its original factory configuration, change or reconfigure the operating system and reinstall drivers or other factory-supplied software components. The drivers and software utilities, including documentation and navigational aids, help you to recover either the full set of pre-loaded software or subset of it.

What Functions Are Available?

NOTE Some of the operations that can be performed using the Image Creation

Some of the available functions on the Image Creation and Recovery CD-ROM are described below:

• Full Recovery: Restores the operating system, drivers, utilities and

Special Disk Partition as supplied by default. A full recovery also automatically erases any viruses that might be present on the Master Boot Record. It should be noted however, that this function reformats your hard disk drive. It is highly recommended, if possible, that you save all data files and software installations.

• Minimal Recovery: Restores only the operating system and SCSI driver

for access to a SCSI hard disk drive.

• Partial Recovery: Restores individual drivers which are supplied in a

“browseable area” of the CD-ROM.

• Copy OS Master Files: For use when Windows prompts you to insert the

operating system media when installing additional drivers.

• HP e-DiagTools: Checks the system configuration and operation. Also

described on page 59.

and Recovery CD-ROM will permanently erase the current contents of your hard disk. You should always backup your data and personal files before using the CD-ROM.

Requirements

Before performing a recovery, upgrade or downgrade, it is advisable that you make a checklist for each type of function. You will require to have the Administrator password to make any changes to the Setup program and it is recommended that you make a note of any changes.

3 Troubleshooting Your HP PC

Image Creation and Recovery CD-ROM

Performing a Recovery or Downgrade (Windows 2000 to Windows NT4)

The PC model must match the CD-ROM (the CD-ROM is locked to a

❒

specific PC model).

Backup all data files and, if necessary, software applications.

❒

It is recommended upgrading to the latest BIOS version.

❒

Setup program settings: Clear any BIOS-level passwords. In the Security

❒

menu, set all Hardware Protection items to “Enabled” or “Unlocked” (if applicable). Check also that Booting from the CD-ROM is enabled; in the Boot menu, the CD-ROM drive is configured to boot before the hard disk drive in the Boot Device Priority List.

Ensure that you have the Certificate of Authenticity from Microsoft

❒

available. (This may be a label on the side of your PC.)

Running HP e-DiagTools

The PC model must match the CD-ROM (the CD-ROM is locked to a

❒

specific PC model).

CD-ROM drive has been configured to boot before the hard disk drive.

❒

Performing a Full Recovery

Depending on the hardware configuration, a full system recovery should take from 30 minutes to 2 hours.

NOTE Remember, this procedure will erase everything from the hard disk drive

(primary partition if defined). Ensure that all data files and software applications have been saved.

1 Shutdown the Operating System and switch-off your PC.

2 Remove any non-standard components that were added after you

received the PC to restore the PC to its original factory configuration.

3 Insert the recovery CD-ROM into the CD-ROM drive and start the PC.

4 Press the

F8 key and select the CD-ROM to boot first.

5 The computer will boot from the CD-ROM and display a DOS-style

menu. Select the option to recover the hard disk drive. In some cases, you might have to go through the menu item “Partitioning & Formatting”. In this case, there are two options:

• Automatic (recommended).

• Custom (for advanced users only).

Unless you have a specific requirement, select Automatic.

3 Troubleshooting Your HP PC

Image Creation and Recovery CD-ROM

6 Follow the on-screen instructions.

7 The hard disk drive will be formatted first. Several reboots will be carried

out. This is normal: do not interrupt the process. Wait until a message indicates that the operation has been successfully completed.

8 Remove the recovery CD-ROM from the CD-ROM drive.

9 The operating system and drivers will be installed. In this phase, you will

be required to enter the operating system settings.

Completing a Full Recovery

The full recovery function will restore the original disk image of your computer. However, it is recommended installing updated drivers which are available from the HP web site

www.hp.com/go/vectrasupport.

You will also be required to install drivers for any accessory boards that have been added to the original model. All data files and software applications that were saved before performing the full recovery will also need to be restored on the hard disk drive.

Minimal Recovery

To recover the operating system only, follow the instructions indicated above. In step 5, select the option to perform a minimal recovery.

The minimal recovery will install the Service Pack originally delivered with your PC. However, it is possible to uninstall it later.

To complete the recovery, you will need to install drivers recommended by Hewlett-Packard which are available from the HP web site, or other drivers.

Performing a Partial Recovery

Insert the recovery CD-ROM in the CD-ROM drive with the operating system running. A web browser can be used to navigate through the CD-ROM to obtain the required driver(s). You can also use Windows Explorer to browse through the driver directories.

To install a driver, follow the driver’s instructions given in the Readme file.

3 Troubleshooting Your HP PC

Frequently Asked Questions

Q: How can I reinstall my PC’s operating system?

A: Use the Image Creation and Recovery CD-ROM provided with your PC.

Q: Why is my PC running slowly/producing strange messages?

A: Your PC may have been infected by a virus. Run an antivirus utility on your PC. If the problem continues, update your PC’s BIOS. You can download the BIOS and updating instructions from

www.hp.com/go/vectrasupport.

Try reducing your demands on the PC by closing applications when you are not using them. Refer to your Operating System documentation (online or paper) for information on performance monitoring.

Q: I’ve been experiencing problems with my PC ever since I installed some new software. What can I do?

A: Uninstall the software to see whether this solves the problem. If the problem continues, contact the software manufacturer for help or information on known compatibility problems.

Q: How do I disable the integrated sound features on my PC if I install an add-on sound card (on Windows NT, Windows 95 and Windows 98)?

A: Use the HP Setup program to disable the Audio item in the Advanced menu. Refer to refer to “Using the HP Setup Program” on page 19.

Q: Can I use USB hardware devices with all the operating systems preloaded on my PC?

A: USB is supported by Windows 98 and Windows 2000 only.

Q: An application says I need more free memory on my PC. How do I free memory?

A: Quit any open applications that you are not using. Delete any unnecessary files on your hard disk.

Q: Where can I get information about the latest HP drivers?

www.hp.com/go/vectrasupport

Need More Help?

Refer to the from HP’s web site at:

Troubleshooting Guide

for more detailed help. This manual is available

www.hp.com/go/vectrasupport

3 Troubleshooting Your HP PC

Troubleshooting Tips

• Restart your PC and see if the problem recurs.

• Run HP e-DiagTools. You can create a hardware profile of your PC

(Support Ticket) that can be faxed or mailed to support. Refer to page 59 for information on using e-DiagTools.

• Visit the HP support web site

see if you are experiencing a known problem.

• Update your PC’s BIOS. The latest BIOS for your PC and instructions on

updating the BIOS are available from HP’s support web site at:

www.hp.com/go/vectrasupport

• Record the details of the problem so that you can describe it accurately.

Refer to page 66 for advice on what information is required.

• Think of anything you may have done recently before you first

experienced the problem.

• If possible, have your system up and running and close by when you call.

• We recommend you contact your HP dealer, or contact HP support

outside of peak times (mid-morning and early evening). Refer to the HP Quick User’s Guide for more information. You can learn more about HP service and support from the support web site:

www.hp.com/go/vectrasupport

www.hp.com/go/vectrasupport to

3 Troubleshooting Your HP PC

If You Have a Problem

• Check you have your product receipt.

• Run HP e-DiagTools (refer to page 59).

• Check your warranty entitlement (refer to the Quick User’s Guide that

came with your PC).

• Contact your local Customer Care Center (for the phone numbers, refer

to the Quick User’s Guide that came with your PC) or your HP Authorized Service Provider.

It is recommended that before contacting HP Support you note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently:

PC Description

Model number See label on the right side of your PC.

Serial number See label on the right side of your PC.

Memory

Number of megabytes installed

•

Is it HP supplied memory or memory

•

from another source?

Write down a brief description of the problem

Frequency How often has the problem occurred?

Run OK? How long has the PC been running normally?

Recent changes to the PC Have there been any recent changes made to the PC?

Which BIOS version is used? The BIOS version is displayed in the Setup program main menu, accessed by pressing F2

Any BIOS parameter changes? Did the problem occur after changes were made to the BIOS using the Setup program?

Make a list of slots and interrupts used by additional cards (for example, LAN, sound and SCSI)

The total amount of memory installed is displayed in the Setup program main menu,

•

accessed by pressing F2 during start-up. There may be some compatibility problems with non-HP memory modules. HP supports

•

and recommends only HP supplied memory modules.

Question or Problem

Hardware Configuration

during start-up.

This is to check for interrupt conflicts. You can find IRQs by running e-DiagTools

(see page 59).

Operating System... refer to next page



Are you using the original operating system software that came preloaded on your PC?

If not, what is the operating system version?

Any operating system-generated error messages?

Any errors during boot (Power-On Self Test)? This test checks all installed components.

3 Troubleshooting Your HP PC

If You Have a Problem

Operating System

Select Settings ➪ Control Panel from the Start menu, then click on the System icon.

The operating system version is displayed under System.

Please note down exact text of error message.

Any POST errors will be displayed on your monitor screen or signalled by beep codes.

3 Troubleshooting Your HP PC

If You Have a Problem

Index

battery

replacing, 52

BIOS

updating, 65 version, 66

BIOS recovery mode

system board switch, 51

bracket

system board retaining, 48

CD-ROM drive

installing, 37

removing, 37 Certificate of Authenticity from Microsoft, 62 CMOS memory

system board switch, 51 completing the installation

with a DVD-Drive, 42

with an IDE drive, 42 connecting

graphics card, 13

keyboard, 12

monitor, 13

mouse, 12

optical mouse, 12

Sound Blaster card, 13, 14 connectors

system board, 53 cover

removing, 24

replacing, 25 CPU bracket, 49

diagnosing hardware problems, 59 disabling sound, 64 disk drives

installing, 29 downloadable documentation, viii drivers

downloading, 22

latest HP, 64

e-DiagTools, 59 electrical

important warnings, v enhanced keyboard, 17

purpose, 17 ergonomic information

accessing, viii errors

at startup, 58

FastRaid, 31 floppy disk drive

replacing, 38

front access bay

installing a device, 35 position, 23

front bezel

removing, 25 replacing, 25

front cover

replacing, 25

graphics card

connecting, 13

hard disk drive

IDE, 30 replacing primary, 33 SCSI, 31

hard disk drive & speaker assembly

replacing, 39, 40

hardware problems

diagnosing, 59 troubleshooting, 56

HP e-DiagTools, 55, 59, 61

availability, 59 requirements before using, 59

starting, 59 HP Image Creation and Recovery CD-ROM, 55 HP Master Key Lock, 23 HP TopTools, 22

IDE

hard disk, 30 Image Creation and Recovery CD-ROM

available functions, 61

before using, 61

completing a full recovery, 63

partial recovery, 63

performing a full recovery, 62

recovery, 62

running HP DiagTools, 62 important warnings

avoid electrical shocks, v

electrical, v

multimedia models, v

removing and replacing the cover, v

safety information, vi

Index

information and help, vii initializing

software, 16

installing

accessory board, 28 accessory in the front access cage, 35 disk drives, 29 mass storage devices, 29 memory module, 27 power supply unit, 44 second hard disk drive, 34 Sound Blaster card, 28 system board, 49

installing and replacing hardware parts, 23

key lock, 23 keyboard, 17

connecting, 12 troubleshooting, 57

keyboard power-on

system board switch, 51

lock (cover), 23

manageability, 22 mass storage device

completing the installation, 42

memory

installing, 27 replacing, 27

Microsoft

Certificate of Authenticity, 62

monitor

connecting, 13 troubleshooting, 56

mouse

connecting, 12 troubleshooting, 57

multimedia models

important warning, v

notice

trademarks, ii

optical mouse

connecting, 12

password

setting, 21

passwords

system board switch, 51

overview, 23 starting, 15 starting and stopping, 15 starting first time, 15 stopping, 16 troubleshooting, 55

unpacking, 11 physical characteristics, ix POST errors, 58 power management

using, 22 power supply unit

installing, 44

replacing, 44 Power-On Self-Test (POST)

screen, 16 primary hard disk drive

completing installation, 33 problems

Frequently Asked Questions, 64

PC doesn’t start, 56

POST error, 57 processor

replacing, 45

removing

hard disk drive & speaker assembly, 39

power supply unit, 44

system fan, 43 removing and replacing

cover, 24

front bezel, 24

primary hard disk drive, 33 removing and replacing the cover

important warning, v replacing

accessory board, 28

battery, 52

CD-ROM drive, 37

floppy disk drive, 38

front bezel, 25

front cover, 25

hard disk drive & speaker assembly, 39

memory module, 27

power supply unit, 44

primary hard disk drive, 33

processor, 45

system board, 48

system fan, 43

Index

retaining bracket, 48

safety information, vi SCSI

hard disk, 31

setting

password, 21

Setup program

checking configuration, 18 menus, 19 setting passwords, 21 starting, 19 using, 19 viewing the summary screen, 18

software

downloading, 22 initializing, 16 license agreement, 16

Sound Blaster card

connecting, 13, 14 installing, 28

starting

and stopping PC, 15 HP e-DiagTools, 59 PC, 15 PC first time, 15 Setup program, 19

stopping

PC, 16

summary screen

viewing current configuration, 18

system board

connectors, 53 installing, 49

removing, 48

replacing, 48 system board bracket, 48 system board switches, 51 system fan

replacing, 43

technical information

physical characteristics, ix

power consumption, ix troubleshooting

Frequently Asked Questions, 64

keyboard, 57

monitor, 56

mouse, 57

PC doesn’t start, 56

tips, 65 troubleshooting your PC, 55

unpacking the PC, 11 updating

BIOS, 65 URL

for downloadable documentation, viii

for downloading software and drivers, 22

for HP TopTools information, 22

for latest HP drivers, 64

for obtaining HP e-DiagTools, 59

for support, 55, 57

for updating the BIOS, 64 USB devices, 64 using

power management, 22

Index

HP VL800 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Notice

Technical Information

Setting Up and Using Your PC

Connecting Devices

Connecting the Monitor

Connecting the Sound Blaster Audio Card (Some Models Only)

Starting and Stopping Your PC

Starting Your PC for the First Time

Starting Your PC

Initializing Your Software

Creating an Emergency Repair Disk

Stopping Your PC

Using Your HP Enhanced Multimedia Keyboard (some models only)

Viewing the Summary Screen

Using the HP Setup Program

Setting Passwords in the HP Setup Program

Setting a Password

Using Power Management

Manageability

Software and Drivers

Installing and Replacing Hardware Parts in Your PC

Removing and Replacing the Cover and Front Bezel

Removing the Cover

Removing the Front Bezel

Replacing the Cover and Front Bezel

Removing, Replacing and Upgrading Memory

Upgrading Memory

Removing and Installing a Memory Module

Installing or Replacing an Accessory Card

Installing Mass Storage Devices

Cables and Connectors (all models)

Cables and Connectors (SCSI Models)

Power Connectors

Removing and Replacing the Primary Hard Disk Drive

Removing the Existing Drive

Installing the New Drive

Installing a Second Hard Disk Drive

Installing a Device in a Front Access Bay

Replacing the CD-ROM (or DVD) Drive

Replacing the Floppy Disk Drive

Replacing the Hard Drive Bay and Speaker Assembly

Completing the Installation of a Mass Storage Device

Replacing the Main Chassis Fan

Removing the Fan

Replacing the Fan

Replacing the Power Supply Unit

Replacing the Processor

Removing the Existing Processor

Installing the New Processor

Replacing the System Board

Removing the System Board

Installing the New System Board

System Board Switches

Replacing the Battery

System Board Connectors

Troubleshooting Your HP PC

If Your PC Does Not Start Properly

If Your PC Has a Hardware Problem

Pre-Boot Diagnostics

Producing a Support Ticket

Image Creation and Recovery CD-ROM

Requirements

Performing a Full Recovery

Minimal Recovery

Performing a Partial Recovery

Frequently Asked Questions

Troubleshooting Tips

If You Have a Problem