HP Vectra VE5 4, Vectra VE 4/xxx User Manual

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User’s Guide
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Who this Manual is For
This manual is for anyone who wants to:
Configure the PC
Add accessories to the PC
Troubleshoot problems on the PC
Find out where to get more information and support.
WARNING
Important Safety Information
If you have any doubt that you can lift the PC or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet. Always use a power cord with a properly grounded plug, such as the one provided with this equipment, or one in compliance with your national regulations. This PC is disconnected from the power by removing the power cord from the power outlet. This means the PC must be located close to a power outlet that is easily accessible. For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on the PC before switching it on again. To avoid electric shock, do not open the power supply. There are no user serviceable parts inside. This HP PC is a class 1 laser product. Do not attempt to make any adjustment of the laser units.
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WARNING
There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless, in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries to the shop from which you bought them, or to the dealer from whom you purchased your PC, or to HP, so that they can either be recycled or disposed of in an environmentally sound way. Returned used batteries will be accepted free of charge.
Important Ergonomic Information
It is strongly recommended that you read the ergonomic information before using your PC.
For Windows NT 4.0 and Windows 95 users, open the Start menu in the task bar and select Help. Then double-click on the help topic “Working in Comfort”.
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Contents
1 Setting Up and Using Your PC
Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Connecting the Mouse, Keyboard and Display . . . . . . . . . . . . . . . . . . 3
Connecting to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Your PC’s Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Starting and Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Starting Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Starting the PC for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Using the Flexible Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Additional Information and Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
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2 How to Install Accessories In Your PC
Accessories You Can Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removing and Replacing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Replacing the Cover after Installing Accessories . . . . . . . . . . . . . . . . . . 20
Moving and Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . 21
Moving the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Replacing the Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing Main Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing an OverDrive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing the Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Installing the New Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installing Mass Storage Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting IDE Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring an IDE Device After Installation . . . . . . . . . . . . . . . . . . . . . 28
Installing an IDE Hard Disk Drive in the Top Rear Shelf . . . . . . . . . . . . 29
Installing an IDE Hard Disk Drive in the Bottom Rear Shelf . . . . . . . . . 32
Installing a CD-ROM, Tape or Zip Drive in a Front Shelf . . . . . . . . . . . . 35
Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 39
Configuring non-Plug and Play ISA Accessory Boards . . . . . . . . . . . . . . 40
Installing the Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Installing a Security Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
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3 Troubleshooting Your PC
Using the HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
HP Vectra Hardware Diagnostics Utility . . . . . . . . . . . . . . . . . . . . . . 45
If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 47
If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If You Cannot Turn Off Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
If Your PC Has a Hardware Problem. . . . . . . . . . . . . . . . . . . . . . . . . . 51
Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
If the Flexible Disk Drive Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . 54
If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . 58
If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 59
If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 59
If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
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4 Technical Information
Technical Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
System Board Switches. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Acoustic Noise Emission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . . . . . 68
5 Hewlett Packard Support and Information Services
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
HP Support Assistant CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Hewlett-Packard Information Services . . . . . . . . . . . . . . . . . . . . . . . 73
HP Forum on CompuServe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
HP BBS Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
HP Audio Tips (USA only) HP Automated Support Directory. . . . . . . . 76
Ordering Drivers and BIOS on Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . 77
HP Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Hewlett-Packard Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . 79
Lifeline Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
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HP Network Phone-in Support Service (NPS). . . . . . . . . . . . . . . . . . 81
Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Hewlett-Packard Marketing Headquarters. . . . . . . . . . . . . . . . . . . . . 83
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
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1
Setting Up and Using Your PC
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1 Setting Up and Using Your PC
Unpacking Your PC
Unpacking Your PC
WARNING
If you have any doubt that you can lift the PC or display safely, do not try to move it without help.
Typical Display
Computer
Mouse
Keyboard
Operating System
Installation Tools
When you receive your PC, unpack all the components.
1
Place the PC on a sturdy desk near to easily accessible power outlets,
2
with enough space for the keyboard, mouse, and any other accessories. You can either place the PC horizontally (flat on the desk) or vertically (on its side), with the flexible disk drive at the top.
Position the PC so that its rear connectors are easily accessible.
3
Refer to the display’s manual for information about the display.
4
Your PC’s operating system is preloaded on your PC’s hard disk drive.
No tools are required to set up your PC. However, if you plan to install a disk drive, you may need a screwdriver. For further information about installing accessories, refer to chapter 2, “How to Install Accessories In Your PC”.
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Connecting the Mouse, Keyboard and Display
Connect the mouse, keyboard, and display to the back of the computer. Tighten the display cable attachment screws. The connectors are shaped to go in one way only.
Connect the printer cable to the back of the computer and tighten the attachment screws. Use the connector labeled:
Parallel (25-pin parallel connector) for a parallel device
Serial (9-pin serial connector) for a serial device.
1 Setting Up and Using Your PC
Connecting the Mouse, Keyboard and Display
Mouse
Keyboard
Parallel Connector
Serial Connector
USB (see note below)
Display
NOTE The Universal Serial Bus (USB) connectors can be used for USB
accessories. Most USB accessories are automatically configured by Windows 95 as soon as they are physically attached to the PC. USB is not supported by all operating systems.
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1 Setting Up and Using Your PC
Connecting to a Network
Connecting to a Network
Let your Network Administrator know you are connecting your PC to the network.
Connect the network cable to the RJ-45 UTP (Unshielded Twisted Pair) LAN connector.
10/100BT Connector
To enable your network connection, refer to the Integrated Network Interface Submenu in the Configuration Menu of the HP Setup program.
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Connecting Audio Accessories
1 Setting Up and Using Your PC
Connecting Audio Accessories
WARNING
To avoid discomfort from unexpected noise, always turn the volume down before connecting headphones or speakers. Listening to loud sounds for prolonged periods may permanently damage your hearing. Before putting on headphones, place them around your neck and turn the volume down. When you put on the headphones, slowly increase the volume until you find a comfortable listening level, and leave the volume control in that position.
If your PC has multimedia capabilities, it will have a multimedia front panel and multimedia rear panel. The front panel has a headphones/speaker jack, a microphone jack, and a volume control
NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the Headphones jack.
Volume Control
Speakers must have built-in amplifiers.
The audio accessories shown here (audio headphones and speakers) are not supplied with your PC.
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1 Setting Up and Using Your PC
Connecting Audio Accessories
The multimedia rear panel has an audio Line In jack, an audio Line Out jack, and a MIDI interface connector (“JOYSTICK”). An additional headphones jack and an additional microphone jack are also on the rear panel.
NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the Headphones jack. The internal speaker is deactivated when you use the Line Out jack.
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The audio accessories shown here (microphone, speakers, joystick, musical instrument, and hifi equipment) are not supplied with your PC.
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If your PC does not have multimedia capabilities and you want to listen to audio CDs on your CD-ROM drive, you can use the headphones jack and the volume control on the front of the CD-ROM drive. To access these controls:
1 Carefully remove the CD-ROM drive’s front bezel. 2 Replace it with the universal front bezel.
1 Setting Up and Using Your PC
Connecting Audio Accessories
You will find a spare universal front bezel inside your PC, or you can order one from an authorized HP reseller.
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1 Setting Up and Using Your PC
Connecting the Power Cables
Connecting the Power Cables
WARNING
For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations. This PC is disconnected from the power by removing the power cable from the power outlet. This means the PC must be located close to a power outlet that is easily accessible.
Connect the power cords to the display and the computer. (The
1
connectors are shaped to go in one way only.)
Connect the display’s power cord and the computer’s power cord to
2
a grounded outlet.
Display Power Cord
Computer Power Cord
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Grounded Outlet
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Your PC’s Control Panel
Your PC’s hardware control panel is on the front of your PC.
1 Setting Up and Using Your PC
Your PC’s Control Panel
Power On/Off Button
Power On/Off Button
Power on Status Light
Volume Control (Optional—see note below)
Hard Disk Activity Light
Speaker Out for Headphones (Optional—see note below)
Microphone connector (Optional—see note below)
Press this button to turn the power on or off to your PC.
Hard Disk Activity Light
This light glows/flickers when your hard disk drive is being accessed. The hard disk activity light will also work if you install a second IDE hard disk drive (supplied by HP). However, if you replace this drive with a SCSI hard disk drive, this light will not illuminate.
NOTE If your PC comes with an audio board, the front panel will have controls
for the audio board.
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1 Setting Up and Using Your PC
Starting and Stopping Your PC
Starting and Stopping Your PC
NOTE If you are starting your PC for the first time, refer to "Starting the PC
for the First Time", on page 11.
Starting Your PC
Before you start your PC, first switch on the display.
1
Start your PC in one of these ways:
2
Press the power button on the front panel.
Press the keyboard space bar.
The keyboard power-on feature will work only if it is enabled in the Setup program (refer to chapter 3) and the system board switch 9 is CLOSED (refer to chapter 4).
When you switch on the computer, it carries out the Power-On-Self­Test (POST) while the Vectra logo is displayed. If you wish to view the POST details, press to view the HP Summary Screen. If there is an error in the POST, the error will automatically be displayed. For details, refer to chapter 3.
If you have set a password in the PC’s Setup program and the option
3
At Start-up
is selected, the password prompt displays after the POST has completed. If the Password prompt is displayed, type your password and press to be able to use the PC.
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Starting the PC for the First Time
If your PC has preinstalled software, it is initialized the first time you start the PC. The software initialization process takes a few minutes. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized).
Choice of Operating System
For the best performance and reliability, you must specify which operating system is used by your PC.
If you are using Windows 95, or any other Plug and Play operating system, set the program to
Plug & Play OS
. For all other operating systems, set this field to No. To
Yes
learn how to access the PC’s Setup program, refer to chapter 3.
field in the
1 Setting Up and Using Your PC
Starting and Stopping Your PC
menu of the Setup
Main
Changing the operating system
If you change the operating system used by your PC, ensure that the
Plug & Play OS
field in the Setup program is correctly set.
Initializing Your Software
NOTE Do NOT switch OFF the PC while the software is being initialized—this
could cause unexpected results.
To initialize your software:
Turn on the display first, and then the PC.
1
When the PC is switched on, the Vectra Logo is displayed. The PC performs a Power-On-Self-Test (POST). Press if you want to view the POST details in the HP Summary Screen (refer to chapter
3).
If an error is detected during the Power-On-Self-Test, the PC will automatically display the error. You may be prompted to press to start the Setup program to correct the error.
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1 Setting Up and Using Your PC
Starting and Stopping Your PC
2 The software initialization routine starts. It displays the software
license agreement, gives you an opportunity to read Working in Comfort (ergonomic advice for computer users), and then asks questions about the PC. For example:
The name of the person who will use the PC and your company
name. (If necessary, the name of the user can be modified later.)
3 While the initialization program is running, you can complete the
reply card that came with this manual.
4 When the initialization routine has finished, click on OK and the PC
will restart.
After Your PC Has Restarted
Set the keyboard to a comfortable position.
Adjust the display screen’s brightness and contrast to suit your
needs. If the picture does not fill the screen or is not centered, adjust it using the controls on the display. Refer to the display’s manual for details.
Stopping Your PC
To stop the PC, press the power button on the control panel. If you have any unsaved documents, you will be prompted to save the data before the PC performs a system shutdown.
Refer to the preloaded online documents for more information about the preloaded HP software which provides this data protection feature.
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Using the Flexible Disk Drive
Your PC has a flexible disk drive for 3½-inch flexible disks. Ensure that you insert the flexible disk correctly when using the drive.
1 Setting Up and Using Your PC
Using the Flexible Disk Drive
Inserting a disk Ejecting a disk
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1 Setting Up and Using Your PC
Setting Passwords
Setting Passwords
You can set two passwords, the Administrator password and the User password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program.
Setting an Administrator Password
Set the Administrator password to protect the PC’s configuration in Setup. An Administrator password can provide a power-on password prompt to prevent your PC being started or used in your absence. You can also use this password to start the PC when the keyboard is locked—you must type the password and press to unlock the keyboard (refer to "Power-On Password", in the HP Setup program).
If you have set both an Administrator password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items. If you enter the Setup program with an Administrator password, you will have no restrictions.
To set an Administrator Password:
Start the Setup Program. Refer to chapter 3 for instructions.
1
Select the Security menu group.
2
Select the “Administrator Password” submenu.
3
Choose the “Set Administrator Password” setup item. You will be
4
asked to enter your password twice. Save your changes when you exit the Setup program by selecting “Exit”, then “Save and Exit”.
To remove the password, follow the same procedure as to set a password. You will be asked to enter the existing password first. Then, for the new password, leave the password field blank and press
. To confirm your choice, press a second time.
NOTE If you forget your password, refer to chapter 3 for information on
deleting the password.
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Setting a User Password
A User password can only be set if an Administrator password has already been set.
Set a User Password to:
provide a power-on password prompt to prevent your PC being
started or used in your absence
start the PC when the keyboard is locked—you must type the
password and press to unlock the keyboard (refer to "Power-On Password", in the HP Setup program).
If you have set both an Administrator password and a User password, and you enter the Setup program by using the User password, you will be restricted in your ability to change setup items. If you enter the Setup program with an Administrator password, you will have no restrictions.
1 Setting Up and Using Your PC
Setting Passwords
To set a User Password:
Start the Setup Program. Refer to chapter 3 for instructions.
1
Select the Security menu group.
2
Select the “User Password” submenu.
3
Choose the “Set User Password” setup item. You will be asked to
4
enter your password twice. Save your changes when you exit the Setup program by selecting “Exit”, then “Save and Exit”.
To remove the password, follow the same procedure as to set a password. You will be asked to enter the existing password first. Then, for the new password, leave the password field blank and press
. To confirm your choice, press a second time.
NOTE If you forget your password, refer to chapter 3 for information on
deleting the password.
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1 Setting Up and Using Your PC
Using Power Management
Using Power Management
Power management enables you to reduce the PC’s power consumption when you are not using the PC. Refer to the preloaded online documents for more information about the power management features provided by the preloaded HP software.
This PC’s power management complies with the Energy Star Computers Program initiated by the United States Environmental Protection Agency.
Additional Information and Help
Additional information about your PC is preloaded on your PC’s hard disk drive. This information includes:
New features—what is new and special about your PC
Using your PC—simple, “how-to-use” guidelines about using your PC
Working in comfort—guidance on ergonomic issues
Inside your PC—describes the basic parts of your PC and how to
optimize performance
HP support—similar to chapter 4 in this User’s Guide
Glossary.
Users of Windows 95 and Windows NT 4.0 can access this information by opening the Start menu in the task bar and selecting Help.
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How to Install Accessories In Your PC
This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.
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Accessories You Can Install
Accessories You Can Install
Up to Four Accessory Boards
(Some slots may come with pre-installed boards)
Main Memory Modules (SDRAM):
16 MB kit SDRAM modules 32 MB kit SDRAM modules 64 MB kit SDRAM modules
One or Two Free Front-Access Device Shelves
Zip Drive Tape Drive CD-ROM Drive (already installed on some models)
One Free Internal Mass Storage Shelf or Supplementary PCI Accessory Board Slot
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Removing and Replacing the Cover
2 How to Install Accessories In Your PC
Removing and Replacing the Cover
WARNING
For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover before switching the PC on again.
Removing the Cover
Switch off the display and the PC.
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Disconnect the power cords from the power outlets, the PC, and the
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display. Disconnect any connection to a telecommunications network.
Press the central latch down to unlock the front panel.
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Remove the front panel by pressing the two tabs down, pivoting the
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front panel downward, and lifting it off.
If necessary, unlock the cover using the key provided with the PC.
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Placing your hands on the sides of the cover, push the cover forward
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by about 2 cm (about 1 inch) and lift the cover off.
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2 How to Install Accessories In Your PC
Removing and Replacing the Cover
Replacing the Cover after Installing Accessories
Check that you have installed all your accessories.
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Make sure that all internal cables are properly connected and safely
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routed so they will not be entangled when you replace the cover.
Ensure that the cover lock is unlocked.
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Lower the cover onto the computer (aligning the front of the cover
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with the inner front edge of the computer frame), and firmly slide it forwards into position.
If required, lock the cover using the key.
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Replace the front panel by first inserting the two lower hinges then
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pivoting it upwards into place. The two tabs will click into place.
Close the central latch on top of the front panel.
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Reconnect all cables and power cords.
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