HP Sprocket Select Printer
Print and relive memories with HP Sprocket Select!
Parts and Controls
Supplied Items
Product Overview
Power Button
How to Reset your HP Sprocket Select
Caring for your HP Sprocket Select
Lighting and Troubleshooting
Status LED Indicator Light
Troubleshooting
Getting Started
Installing Mobile App
Loading Paper
Charging Battery and Power On/O
Pairing a Mobile Device and the HP Sprocket Select
Specications
Technical Information
The information contained herein is subject to change without notice.
© Copyright 2019 HP Development Company, L.P.
Parts and Controls
Supplied Items
HP Sprocket Select printer
Setup Instructions
HP Sprocket 2.3 x 3.4” (5.8 x 8.7 cm) Photo Paper (10 sheets included)
USB Charging Cable
Regulatory Information
Product Overview
1. Power Button
2. Micro-USB Charging Port
3. Status LED Indicator Light
4. Charge LED Indicator Light
5. Paper Cover
6. Paper Output Slot
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How to Reset your HP Sprocket Select
There are two ways you might need to reset your sprocket printer:
Hardware Reset
If the printer isn't responding or won't connect to your mobile device, try performing a hardware reset. Remove the
Paper Cover and press and hold the small round button near the Paper Tray until the printer turns o. The printer will
automatically restart.
When you complete a hardware reset, your personalized settings will be saved (Custom Name, Personal Color, etc.).
Factory Reset
Perform a factory reset to return to the default settings if you want to gift your sprocket to someone else. A factory
reset might also be used if Privacy is turned on for your mobile device and the device is lost. Completing a factory reset
would allow a new phone to connect. Before completing a factory reset, update your printer rmware.
You can initiate a factory reset by using the steps below. A factory reset can only be completed when the USB
charging cable is NOT connected to the printer.
1. Hold the power button for about 7 seconds total. After 3 seconds, the Status LED light will turn o to indicate
the printer is shutting down; continue to hold the Power button until the LED lights start to ash.
2. Release the power button. The LEDs will continue blinking for about 6 seconds.
3. While the LEDs are blinking, press and release the power button. The device will remain o until you power on
again.
4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory
defaults (Custom Name, LED color, Sleep Time, Auto-O, etc.)
If you decide you do NOT want to reset the printer to factory defaults, you can abandon the reset. While the LEDs are
blinking, do not press the Power button as directed in step three above. This will also cancel the factory reset.
Note:
If you want to pair again with your device after a Factory Reset, make sure to also "forget" your device in your operating
system's Paired Devices list. Then, re-pair in the sprocket app.
Caring for your HP Sprocket Select
• Remove ngerprints, dust, and dirt from the printer using a dry microber cloth.
• Keep the Paper Cover closed to prevent dust and debris from entering the paper path.
• Update the printer rmware. Make sure your mobile device is connected to the Internet and then open the
sprocket app. Turn on the printer and connect it to the sprocket app. If there is a rmware update available, a
rmware update screen displays. Follow the on-screen prompts to complete the update. Your printer must be
charged to 25% or higher before a rmware update.
• Keep your sprocket app updated. If you don’t have your mobile app set to automatically update, go to the
appropriate app store and make sure the latest version is installed.
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Lighting and Troubleshooting
Status LED Indicator Light
The color of the Status LED Indicator Light can be personalized in the sprocket app. The default color is Light blue,
indicated in this table.
Color/Status HP Sprocket Condition Description
O Powered o/Sleep Device is turned o, in Sleep mode, the lid is o, or the
battery is completely drained. If the battery is Critically
Low or drained, you cannot print.
Light blue (default)
(Or owner's personal
color)
Light blue (default),
Blinking
(Or owner's personal
color)
Personal or Assigned
Guest Color
(Yellow, Blue, Green,
Purple, Pink. Color set in
the sprocket app)
Owner/Guest color,
Blinking slowly or solid
Red, Blinking slowly Printer Error State Printer might be out of paper. Check the Charge LED light
Solid Red Printer Error State The battery is low. Charge the printer.
Idle Printer is idle. The color of this LED can be personalized in
the sprocket app.
Sprocket is printing from the
Owner's mobile device
Sprocket is printing from a
Guest mobile device
Sprocket is overheated The printer will pause printing until temperature returns
The LED will quickly ash light blue/personal color three
times when a print job is sent from an Owner's mobile
device. While printing, the LED will slowly pulse white/
personal color.
The LED will quickly ash the owner/guest’s color three
times when a print job is sent by a particular user. While
printing, the LED will slowly pulse the owner/guest's color.
to normal and resume automatically.
for power bank status. Resolve the error to continue
printing.
Red, Blinking fast Printer Error State The printer might have a paper jam or is in an
unrecoverable state. Complete a hardware reset to
resolve.
Alternating colors,
Sparkling
Firmware Update Printer rmware updating. Make sure not to close the
sprocket app or unplug from power during the update.
Charge LED Indicator Light
Charge LED: USB cable not connected
Color/Status HP Sprocket Condition Description
Green Fully Charged Device is fully charged, 90-100%
Amber Medium Charge Device charge is between 16-89%
Blinking Red Low Charge Device has a low battery and will need to be
charged soon (4-15%).
If the USB cable is not connected and your printer battery is critically low (1-3% charged), the Status LED light will turn o and you
won't be able to print and the printer will become nonresponsive. The Charge LED will continue to blink red. Charge the printer as
soon as possible.
Charge LED: USB cable connected
Green Fully Charged Device is fully charged.
Amber Medium Charge Device charge is 16-99%
Red Low and Critically Low
Charge
Device has a low battery and is charging.
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