HP VC4815 User Manual

Service Reference Guide
HP Compaq vc4815 Thin Client
Document Part Number: 480421-001
January 2008
© 2008 Hewlett-Packard Development Company, L.P. HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of
Hewlett-Packard Company in the U.S. and other countries. Compaq, and the Compaq logo are trademarks of Hewlett-Packard Development
Company, L.P. in the U.S. and other countries. Microsoft, Windows, and Window s NT ar e U.S. registered trademarks of
Microsoft Corporation. Transmeta, the Transmeta logo, Crusoe, the Crusoe logo, and combinations
thereof are trademarks of Transmeta Corporation in the U.S.A. and other countries.
All other product names mentioned herein may be trademarks of their respective companies.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express limited warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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WARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Service Reference Guide
HP Compaq vc4815 Series Thin Client First Edition (Jan 2008)
Document Part Number: 480421-001
Contents
Product Description
Network Firmware ..........................................................................................................1–1
HP Compaq Thin Client vc4815 Series ..........................................................................1–2
Serial Number Location ..................................................................................................1–6
Connecting USB Equipment ...........................................................................................1–6
Locating Additional Information ....................................................................................1–7
Spare Parts Lists
vc4815 Series Spare Parts List ........................................................................................2–1
HP vc4815 Series Setup (F10) Utility
Using HP vc4815 Series Setup (F10) Utility ..................................................................3–1
Diagnostics and Troubleshooting
Diagnostic Front Panel LEDs and Audible Codes ..........................................................4–1
Appendix A vc4815 Serial ports definition
Service Reference Guide www.hp.com iii
Contents
Upload the Flash Image and system BIOS
Upload th e Flash image and BIOS ....................................................................................5–1
Thin Client vc4815 Specifications 6-1
iv
www.hp.com Service Reference Guide
The HP Compaq Thin Client vc4815 Series are Redflag Linux-based terminals that connect over a network to a server where all processing and storage occurs. Because of the nature of the products, troubleshooting is significantly simpler than on a standard PC and previous thin clients.
The Graphical User Interface (GUI) is Chinese on all thin clients. If you are using a foreign language keyboard, you will need to set localized settings to perform the localization between a server-based application and the device, but interaction with the unit itself remains in Chinese.
Network Firmware
PXE (Pre-boot Execution Environment) is supported on all HP Compaq Thin Client vc4815 Series products.
PXE allows a client to boot from a server on a network prior to booting the embedded Operating System (OS) from the local Flash module. As long as the system is connected to AC power, the Network Interface Controller (NIC) on a PXE-enabled client remains powered even when the system is turned off. This allows a network administrator to remotely wake up the unit and perform various management tasks, including loading the operating system and other software onto the device from a server over the network.
1
Product Description
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Product Description
HP Compaq Thin Client vc4815 Series
Front view - vc4815
Power button
1
Power LED
2
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Flash activity LED
3
USB ports (2)
4
Product Description Product Description
HP Compaq Thin Client vc4815 Series
type as recommended by the manufacturer.
Service Reference Guide
Rear View of the vc4815
PS/2 connectors (2)
1
Serial connectors (4)
2
Monitor connector
3
Universal Serial Bus (USB)
4
connectors (2)
CAUTION: The vc4815 Series power cord connector is for use only
with the supplied powe r adap tor . Re place only with the same or equival en t
www.hp.com 1-3
Power connector
5
Lock Slot
6
Ethernet RJ-45 connector
7
Parallel connector
8
Product Description
Serial Number Location
The serial number is displayed on the side of the unit.
Connecting USB Equipment
USB mouse devices and keyboards do not require special drivers and are considered to be plug and play peripherals. Certain USB devices such as printers and modems, however, may require special drivers. For information on requirements for special drivers, refer to the documentation that is included with the USB device.
Service Reference Guide
www.hp.com 1-4
Locating Additional Information
The following documentation is available to support these products:
Quick Setup Hardware Reference Guide Redflag Linux User manual Customer and Service Notifications, Bulletins and Advisories Quickspecs
Documentation, white papers, and drivers are subject to change. For the
latest HP thin client documentation, visit the following Web site:
http: //h18004.www1.hp.com/products/thinclients/software.html
Product Description
Service Reference Guide
www.hp.com 1-5
Spare Parts Lists
vc4815 Series Spare Parts List
The spare parts tables that follow provide a listing of the spare parts available for the Thin Client vc4815 Series.
vc4815 Series Spare Parts Table
Description Spare Part
SPS-Base, vc4815 512F/512R Linux 458813-001 SPS-Base, vc4815 1GBF/512R Linux 458814-001 SPS-Base, vc4815 2GBF/512R Linux 458815-001 SPS-KYBD USB, Basic, Vista-PRC 435382-AA1 SPS-MOUSE,OPTICAL CARBONITE 390938-001
For a full list of supported and leveraged Hewlett-Packard and third party options, go to:
http://h18004.www1.hp.com/products/thinclients/software.html
2
Number
Service Reference Guide www.hp.com 1-6
HP vc4815 Series Setup
(F10) Utility
Using HP vc4815 Series Setup (F10) Utility
The Setup utility can be accessed only by turning the co mputer on or restarting the system. To access the Setup Utility menu, complete the following steps:
1. Turn on or restart the computer.
2. When the F10 <BIOS Setup> message displays in the task bar
at the bottom of the screen, press the
If you do not press the F10 key while the message is displayed, you
must restart the computer again to access the utility. When the F10 Post Screen display is set to zero seconds, it may be necessary to press and hold
3. A choice of five menu headings and five task headings appears in
the Setup Utility menu: Menu Headings: System Information, Standard CMOS Features,
Advanced BIOS Features, Integrated Peripherals, and Power Management Setup.
Task Headings: Load Defaults Setting, Set Supervisor Password, Set User Password, Save Setting and Exit, and Exit without Saving.
F10 on the keyboard, then power on the computer.
F10 key.
3
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HP vc4815 Series Setup (F10) Utility
4. Use the arrow (up and down, or left and right) keys to select the
appropriate heading, then press the Setup Utility menu, press the
5. To apply and save changes, select Save Setting and Exit Setup.
If you have made changes that you do not want applied, select
To reset to factory settings, select Load Defaults Setting. This
option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the ROM
is saving your F10 Setup changes because the CMOS could become corrupted. It is safe to turn off power to the computer ONLY after you exit the F10 Setup screen.
vc4815 Series Setup Utility
Heading Option Description
System Information
Enter key. To return to the
Esc key.
Exit without Saving.
Lists:
- Product name
- BIOS Version
- BIOS Release Date
- System Chipset Type
- Processor type
- Processor Speed
- CPU ID
- DDR Memory Size
- UUID (Universal Unique ID)
- Chassis Serial Number
- Set Asset TAG number
- Asset Tag Number
Service Reference Guide
Support for specific Setup o p tions may vary depending on y our
hardware configuration.
www.hp.com 3-2
HP vc4815 Series Setup (F10) Utility
vc4815 Series Setup Utility (Continued)
Heading Option Description
Standard CMOS Features
Advanced BIOS Features
System Date Allows you to set the date
System Time Allows you to set the time. IDE channel 0
Indicates ATA Flash settings
Master IDE Channel 1
Master Halt on Allows you to select system response
when POST Error has been detected.
Quick Power On Self Test
Hard Disk Boot Priority
First Boot Device
Second Boot Device
Third Boot Device
Allows the system to skip certain tests while booting so the unit has a faster boot.
Allows Setting of ATA Flash Disk or Bootable Add-in Cards Boot Priority
Select Boot Device Priority. The default is set to Hard Disk.
Select Boot Device Priority
Select Boot Device Priority
Service Reference Guide
Boot other Device
Bootup NumLock Status
Security Option
Enable/disable boot from other device
Select Power On state for NumLock.
Select whether the Password is required every time the system boots or only when you enter Setup.
Support for specific Setup options may vary depending on your
hardware configuration.
www.hp.com 3-3
HP vc4815 Series Setup (F10) Utility
vc4815 Series Setup Utility (Continued)
Heading Option Description
Integrated Peripherals
USB Controller Enable/disable USB controller
Power Manage­ment Setup
Integrated Audio
Network Controller
Onboard Serial port 1
Onboard Serial port 2
Onboard Serial port 3
Onboard Serial port 4
Onboard Parallel Port
Parallel Mode Select parallel port transfer mode
ECP Mode Use DMA
Restore On AC/Power Loss
Resume on PME
Wake on Ring
Enable/disable onboard AC97 audio controller
Enable/disable onboard LAN de vice
Select serial port base IO port address and IRQ
Select parallel port base IO port address and IRQ
Select DMA channel if parallel is Operated in ECP mode.
Allows you to set off, On, Last State
Enable/disable system wakeup capability for onboard LAN device and PCI Card Enable/disable Wake on Ring
Service Reference Guide
Load Defaults Setting
Resume On Alarm
Select Yes or No (Y/N)
Enable/disable Resume On Alarm, allow to set Date(of month), Resume Time(hh:mm:ss)
Support for specific Setup o p tions may vary depending on y our
hardware configuration.
www.hp.com 3-4
HP vc4815 Series Setup (F10) Utility
Heading Option Description
HP vc4815 Series Setup (F10) Utility
vc4815 Series Setup Utility
Heading Option Description
Set Supervisor Password
Allows you to set and enable the administrative password. If the administrative password is set, it
(Continued)
is required to change the Setup options, flash the ROM, and make changes to certain plug and play settings under Windows
Set User Password
Allows you to set and enable the user password. When the user password is set,
it prevents unauthorized access to the user’s setup. User password provides read-only access to Setup options.
Save Setting and Exit
Exit without Saving
Saves data to CMOS
Exits the Setup Utility without saving any
changes.
Support for specific Setup o ptions may vary depending on your
hardware configuration.
Service Reference Guide
www.hp.com 3 -5
4 Diagnostics and Troubleshooting
POST Diagnostic Front Panel LEDs and Audible Codes
Diagnostic Front Panel LEDs and Audible Codes
Possible Cause
This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.
If you see flashing LEDs on a PS/2 keyboard look for flashing LEDs on the front
panel of the computer and refer to the following table to determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they
should be performed.
Beeps & LED blink
Activity Recommended Action
Computer on. None Green Power LED On. None
Pre-video memory 5
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Green Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved.
CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
1. Reseat DIMMs.
2. Replace DIMMs one at a time to isolate the faulty module.
3. Replace third-Party memory with HP memory.
4.Replace the system board
Diagnostic Front Panel LEDs and Audible Codes
Possibl e Cause
System unable to power on.
Beeps
Activity Recommended Action & LED blink
None System does
not power on
and LEDs are
not flashing.
Press and hold the power button for less than 4 seconds.
If the hard drive LED turns green, the power butto n is working correctly. Then, Replace th e system board.
OR If the hard drive LED does not turn on green then:
1. Check that the unit is plugged into a working AC outlet.
2. Check that both power supply cables are proper ly connected
to the system board.
3. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button
harness. If the problem persists, replace the system board.
4. If the 5V_aux light on the system board is not turned on, remove the expansion cards one a t a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power adapter.
* Replacing the system board should ONLY be the last resort.
** Replacing the power supply should ONLY be the last resort.
Service Reference Guide www.hp.com 4-2
5
Reload Flash Image and BIOS
System Requirements
To create a recovery device for the purpose of reflashing or restoring the software image on the ROM, you will need the following:
One or more HP Compaq vc4815 Series Thin Clients USB flash device 512MB Compatible USB flash devices (drive
keys) are available from
www.diskonkey.com.
This restore method will not work with all USB flash devices.
USB flash devices with multiple partitions generally do not support this restore method. The range of USB flash devices available on the market is constantly changing. Not all USB flash devices (drive keys) have been tested with the HP Compaq Thin Client Imaging Tool.
USB CD-ROM drive for thin client (if using the ISO Image
option)
Before using the utility, you must download the appropriate image
http://www.hp.com/products/thinclientsoftware.
from
Service Reference Guide www.hp.com 5-14
Reload image and system BIOS
Hainan Image Reloading
1, Download the Image file *.gho from web. 2, Make a DOS Bootable USB flash drive(>=512M). Copy the image file and ghost.exe (ver11.0.1) to the USB flash drive. 3, Boot from the USB device. Run ghost.exe.
System BIOS Update
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
3. Choose one of the following three options when presented:
- Create BIOS Flash Diskette,
- Create BIOS Flash DriveKey 4, Boot Unit with the diskette or Flash DriveKey made last in step. Do not power off or reset the unit during flash BIOS process.
Service Reference Guide
www.hp.com 5-2
GV665PA#AB2 vc4815 vc4815 LNX 512F/512R PRC
GV666PA#AB2 vc4815 LNX 1GBF/512R PRC
GV667PA#AB2 vc4815 LNX 2GBF/512R PRC
6
Thin Client vc4815 Specifications
Specifications - vc4815 Series
Item Description
Processor VIA C7 1GHz Chipset VIA CN700 + 8237R Operating System Redflag Linux (Chinese version only) Flash Memory Apacer ADMII series 44PIN 180 degree DOM,
512 MB, 1GB, 2GB 2 slots
Memory HP 512 MB DDR2 533 SDRAM or DDR2 667 SDRAM downgraded
to 533 One slot
(NOTE: 16 MB of system RAM is reserved for graphics memory)
Graphics VIA S3 Unichromo Pro Graphic integrated PCI Expansion No Browser Firefox Explorer with java support Client Management
Software Terminal Personalities
Standard Power adapter 65W Keyboard USB or PS/2 (both supported)
Mouse USB or PS/2 (both supported)
Foot stand Yes
Altiris Deployment Solution (client agen t)
Yes, terminal emulation tool under Linux
Keyboard included with every thin client. Type of included keyboard (USB or PS/2) varies by region
Keyboard included with every thin client. Type of included keyboard (USB or PS/2) varies by region
Service Reference Guide
www.hp.com 6-1
Thin Client vc4815 Specifications
Specifications - vc4815 Series
Item Description
Flash Memory 512 MB , 1GB, 2GB, Apacer ADMII series 44PIN 180 degree DOM Memory System Memory 512 MB DDR-II SDRAM
NOTE: 16 MB of system RAM is reserved for graphics memory
Graphics
VIA S3 Unichromo Pro VGA integrated Mode Refresh Rates Color Depth 800 x 600 60-120 Hz 16/32 bit 1024 x 768 60-100 Hz 16/32 bit 1152 X 864 60-85 Hz 16/24 bit 1280 x 1024 60-85 Hz 16/32 bit 1600 x 1200 60-85 Hz 16/24 bit
640x480
800x600 1024x768 1280x720 1280x768 1280x800 1280x1024 1360x768 1366x768 1440x900 1600x1200 1920x 1440 1440x 900 1680 x 1050 1920x1200
Input/Output/ Peripheral Support
Keyboard HP USB or PS2 Standard Keyboard Mouse HP USB or PS2 two-button scroll mouse
60-160 Hz 60-120 Hz 60-100 Hz 60-85 Hz 60-85 Hz 60-85 Hz 60-85 Hz 60-85 Hz 60-85 Hz 60-85 Hz 60-85 Hz 60-75Hz 60 Hz 60 Hz 60 Hz
Printer Local and/or network printers (RDP, ICA, LPD) as per the printer
support statement
Video VIA S3 Unichromo Pro VGA integrated
Security One security lock slot (cable lock sold separately) Terminal Server
Protocols
Integrated rdesktop RDP client (1.4.1) and Citrix ICA 10.0 client support. Terminal Emulation software re-development for finance
Networking 10/100 BaseT Fast Ethernet, twisted pair (RJ-45) TCP/IP with DNS and DHCP, Direct Connection through RS-232 Point-to-Point Protocol (PPP),PPPoE, PPTP, EAP, PEAP, Wake on LAN (WOL), PXE
Service Reference Guide
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I/O ports and
Four USB ports (two in front, two in rear), 4 serial, one parallel, one RJ-45, two PS/2
connectors Resident Operating
Redflag Linux
System Session Allocation
Managers/Session Brokers
Server OS Compatibility/ Support
HP PC Session Allocation Manager Software for the Consolidated Client Infrastructure, Citrix Desktop Broker for Virtual Desktop Infrastructure
Open source Terminal Emulation: CT100, VT100, VT220, VT382, Xenix, ANSI
Terminal service: Microsoft® Windows® NT 4.0 Server, Windows NT 4.0 Terminal Server Edition, Windows 2000/2003 Server families, Windows 2000/2003 Server Terminal Services, Windows 2000 Advanced Server, Windows 2000 Advance Server Terminal Services Citrix:
Citrix Presentation Server 4.0, including the Desktop Broker feature, Citrix Metaframe Presentation Server 3.0, Citrix Metaframe XP Presentation Server, Citrix M etaframe 1.x, and Linux Server versions
Software Included HP Connection Administrator, Firefox Browser, Citrix ICA, rdesktop RDP client (for RDP),
Altiris Deployment Solution 6. 8 (client agent) preinstalled. Terminal Emulation software re-development for finance system.
Printing: support screen print, transparent print , 4 auxiliary serial ports terminal emulation & Graphic display
Flash Player suppor t, txtpad , control panel support Chinese input: Pinyin, Wu bi, Qu wei Note: Altiris Deployment Solution (management console) available as free download
from Altiris at:
www.altiris.com/hptc
Other software available as add-ons (see
www.hp.com/support for latest list of
available add-ons)
Languages Chinese only
Dimensions H x W x D
n
p
n
s
(approximate)
Weight (approximate) Without stand 1.9 kg Environmental
Regulatory Compliance
Emulations
Without stand 235 x 60 x 195 mm
Temperature range on 50° to 104° F (10° to 40° C) Temperature range off -22° to 140° F (-30° to 60° C) Humidity 20% to 80% condensing
10% to 95% non-condensing
1
Power
Agency CCC and CB Environmental CECP (to be applied after product launch), ROHS complia ESD 4KV for Direct, and 8KV for discharge Three-year limited hardware warranty Warranty
NOTE: Certain restrictions apply. Consult the HP Customer Support Center for detail
Emulation Terminal ID
ANSI CT100 VT100 VT100, VT220, VT382 Xenix
Worldwide auto-sensing 100-240 V AC, 50-60 Hz, energy-savi
automatic power-down, surge-tolerant, 65-watt power sup
Service Reference Guide www.hp.com 6-4
Appendix A
HP Compaq vc4815 系列串口定义用户指南
HP Compaq vc4815终端默认具有4个串口,分别为串口一、串口二,串口三、 串口四。
引脚
1
主口
(串口1
DCD/ +5V +5V / DCD +5V / DCD +5V / DCD
辅口1
(串口2
辅口2
(串口3
TTL
辅口3
(串口4
2 3 4 5 6 7 8
9
RXD RXD RXD/TXD RXD
TXD TXD TXD/RXD TXD
DTR/ +12V DTR/+5V /+12V NC/DTR DTR/+5V /+12V
GND GND GND GND
DSR DSR NC/DSR DSR
RTS/+12V RTS/+12V NC/RTS RTS/+12V
CTS/RXD
TTL
RI/TXD
TTL
CTS RXD/TXD(TTL) CTS
RI TXD/RXD(TTL) RI
HP Compaq vc4815终端默认出厂设置
主口
引脚
1
(串口1
DCD DCD DCD DCD
辅口1
(串口2
辅口2
(串口3
TTL
辅口3
(串口4
2 3 4 5 6 7 8 9
注:辅口2 2、3脚为RS23289脚为TTL 主串一的1脚可以提供+5V供电,8,9脚可跳选为RXD/TXDTTL模式
RXD RXD RXD RXD
TXD TXD TXD TXD DTR DTR NC DTR
GND GND GND GND
DSR DSR NC DSR
RTS RTS NC RTS CTS CTS RXD CTS
RI RI TXD RI
主口(串口1)定义:
主口
引脚
1
(串口1
DCD/ +5V
2 3 4 5 6 7 8
9
RXD TXD
DTR/ +12V
GND
DSR
RTS/+12V
CTS/RXD
TTL
RI/TXD
TTL
跳线器默认如上图所示
COMA_JP1:更改跳线器将其置左(2连接3),可为主口(串口1)的1脚取+5V COMA_JP2:更改跳线器将其置左(2连接3),可为主口(串口1)的4脚取+12V COMA_JP3:更改跳线器将其置左(2连接3),可为主口(串口1)的7脚取+12V COMA_JP4:更改跳线器将其置左(2连接3),可为主口(串口1)的8脚取RXD TTL电平) COMA_JP5:更改跳线器将其置左(2连接3),可为主口(串口1)的8脚取TXD TTL电平)
辅口2(串口3)(TTL)定义:
引脚
1
(串口3
+5V / DCD
辅口2
TTL
2 3 4 5 6 7 8 9
RXD/TXD TXD/RXD
NC/DTR
GND
NC/DSR
NC/RTS RXD/TXD(TTL) TXD/RXD(TTL)
跳线器默认如上图所示 COMB_JP1:更改跳线器将其置右(2连接3),可为辅口2(串口3)(TTL)的1脚取
+5V COMB_JP2:更改跳线器将其置左(2连接3),可为辅口2(串口3)(TTL)的2脚取 TXD(RS232)信号 COMB_JP3:更改跳线器将其置左(2连接3),可为辅口2(串口3)(TTL)的3脚取 RXD(RS232)信号 COMB_JP4:更改跳线器将其置左(2连接3),可为辅口2(串口3)(TTL)的8脚取TXD TTL电平)信号 COMB_JP5:更改跳线器将其置左(2连接3),可为辅口2(串口3)(TTL)的9脚取RXD TTL电平)信号 COMB_JP6:插上跳线器 (1连接2),可为辅口2(串口3)(TTL)
信号
COMB_JP7:插上跳线器 (1连接2),可为辅口2(串口3)(TTL)的6脚取RTS (RS232)
信号
COMB_JP8:插上跳线器 (1连接2),可为辅口2(串口3)(TTL)的7脚取DSR (RS232)
信号
4脚取DTR (RS232)
辅口1(串口2)与 辅口3(串口4)定义:
辅口1
引脚
1
(串口2
+5V / DCD +5V / DCD
辅口3
(串口4
2 3 4 5 6 7 8 9
DTR/+5V /+12V DTR/+5V /+12V
RTS/+12V RTS/+12V
RXD RXD TXD TXD
GND GND
DSR DSR
CTS CTS
RI RI
跳线器默认如上图所示 COMC_JP1:更改跳线器将其置下(2连接3),可为辅口1(串口2)的1脚取+5V COMC_JP2:更改跳线器将其置下(2连接3),可为辅口1(串口2)的7脚取+12V COMCD_JP1 COMCD_JP1 DTR +5V +5V +12V
辅口1 4脚 7连接9 5连接7 3连接5 1连接3 辅口4 4 8连接10 6连接8 4连接6 2连接4
COMD_JP1:更改跳线器将其置下(2连接3),可为辅口3(串口4)的1脚取+5V COMD_JP2:更改跳线器将其置下(2连接3),可为辅口3(串口4)的7脚取+12V
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