HP (Hewlett-Packard) VA 6-XXX User Manual

User’s Guide

HP Vectra VA

6/xxx

Notice

The information contained in this document is subject to change
without notice.

Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard
shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance,
or use of this material.

This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be
photocopied, reproduced, or translated to another language without the
prior written consent of Hewlett-Packard Company.

TM

CompuServe

is a U.S. registered trademark of CompuServe Inc.

Microsoft
trademarks of Microsoft Corporation.

Pentium

Hewlett-Packard France
Commercial Desktop Computing Division
38053 Grenoble Cedex 9
France

®, MS®, MS-DOS® and Windows® are U.S. registered

® is a U.S. registered trademark of Intel Corporation.

 1996 Hewlett-Packard Company

User’s Guide

Who this Manual is For

This manual is for anyone who wants to:

• Set up the PC for the first time

• Configure the PC

• Add accessories to the PC

• Troubleshoot problems on the PC

• Find out where to get more information and support.

Important Safety Information

If you have any doubt that you can lift the PC or display safely, do not
try to move it without help.

For your safety, always connect the equipment to a grounded wall
outlet. Always use a power cord with a properly grounded plug, such as
the one provided with this equipment, or one in compliance with your
national regulations. This PC is disconnected from the power by
removing the power cord from the power outlet. This means the PC
must be located close to a power outlet that is easily accessible.

For your safety, never remove the PC’s cover without first removing the
power cord from the power outlet, and any connection to a
telecommunications network. Always replace the cover on the PC
before switching it on again.

WARNING To avoid electric shock, do not open the power supply.

This HP PC is a class 1 laser product. Do not attempt to make any
adjustment of the laser units.

iv English

Important Ergonomic Information

It is strongly recommended that you read the ergonomic information
before using your PC.

For Windows 95 users and Windows NT, open the Start menu in the
task bar and select Help. Then double-click on the help topic “Working
in Comfort”.

English v

vi English

Contents

1 Setting Up and Using Your PC

Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Connecting the Mouse, Keyboard, Display and Printer . . . . . . . . . . . 3

Connecting Audio Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting the Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Starting and Stopping Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Starting Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Stopping Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Setting Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Setting a User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Additional Information and Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 How to Install Accessories In Your PC

Accessories You Can Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Removing the Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Replacing the Cover after Installing Accessories . . . . . . . . . . . . . . . . . . . 13

Removing the Air Flow Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

English vii

Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Main Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Upgrading the MGA Millennium Board Memory . . . . . . . . . . . . . . . . . . . 17

Installing Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing an Additional Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . 22

Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive . . . . . . . 24

Installing Accessory Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring Accessory Boards with Plug and Play . . . . . . . . . . . . . . . . . 26

Installing the Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing an OverDrive Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3 Troubleshooting Your PC

Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

If Your PC Does Not Start Properly . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 33

If you are Unable to Change any Values in Setup . . . . . . . . . . . . . . . . . . 34

If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

If Your PC Has a Hardware Problem . . . . . . . . . . . . . . . . . . . . . . . . . 37

If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Display Does Not Work Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

If Your Mouse Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

If Your Printer Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

If the Flexible Disk Drive Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . 40

viii English

If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 43

If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 44

If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Technical Information Needed for Troubleshooting. . . . . . . . . . . . . 49

System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Power Consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . . . . . . 51

The HP Summary Screen and Setup Program . . . . . . . . . . . . . . . . . . 52

HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Using the HP Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4 Hewlett Packard Support and Information Services

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

HP SupportPack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

HP Support Assistant CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

English ix

Hewlett-Packard Information Services . . . . . . . . . . . . . . . . . . . . . . . 61

HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

HP BBS Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

HP World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

HP Audio Tips (USA only) HP Automated Support Directory. . . . . . . . 64

Ordering Drivers and BIOS on Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . 65

HP Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Hewlett-Packard Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . 67

Lifeline Telephone Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

HP Network Phone-in Support Service (NPS) . . . . . . . . . . . . . . . . . 69

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Hewlett-Packard Marketing Headquarters . . . . . . . . . . . . . . . . . . . . 71

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

HP Software Product License Agreement . . . . . . . . . . . . . . . . . . . . . . . . 83

HP Software Product Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 84

x English

1

Setting Up and Using Your PC

1 Setting Up and Using Your PC

Unpacking Your PC

Unpacking Your PC

1 When you receive your PC, unpack all the components.

WARNING If you have any doubt that you can lift the PC or display safely, do not

try to move it without help.

Typical Display

Computer

Mouse

Manuals

Keyboard

2 Place the PC on a sturdy desk near to easily accessible power outlets,

with enough space for the keyboard, mouse, and any other
accessories.

3 Position the PC so that its rear connectors are easily accessible. (You

can place the PC on the floor instead of on the table, if desired.)

4 Refer to the display’s manual for information about the display.

Operating System Your PC’s operating system is preloaded on your PC’s hard disk.

Installation Tools No tools are required to set up your PC. However, if you plan to install a

disk drive or an accessory board in your PC, you will need a flat-blade
screwdriver. For further information about installing accessories, refer
to chapter 3, “How to Install Accessories In Your PC”.

2 English

1 Setting Up and Using Your PC

Connecting the Mouse, Keyboard, Display and Printer

Connecting the Mouse, Keyboard, Display and Printer

Connect the mouse, keyboard, and display to the back of the computer.
The connectors are shaped to go in one way only. Tighten the
display cable attachment screws.

Connect the printer cable to the back of the computer and tighten the
attachment screws. Use the connector labeled:

• Parallel (25-pin parallel connector) for a parallel device

• Serial A (9-pin serial connector) for a serial device

• Serial B (9-pin serial connector) for a second serial device.

Serial B

MGA Millennium video display
connector

Serial A

Parallel

Mouse

Keyboard

English 3

1 Setting Up and Using Your PC

Connecting Audio Accessories

Connecting Audio Accessories

Your PC has a Headphones jack and a Microphone jack on the rear
panel. An audio Line In jack, an audio Line Out jack, and a MIDI
interface connector are also located on the rear panel.

NOTE
The internal speaker and the Line Out jack on the rear of your PC, are
deactivated when you use the Headphones jack.
The internal speaker is deactivated when you use the Speaker Out
jack.

LINE IN

MIC IN

LINE OUT

SPK OUT

JOYSTICK

The audio accessories shown
here (headphones, microphone,
speakers, and hifi system) are not
supplied with your PC

WARNING To avoid discomfort from unexpected noise, always turn the volume

down before connecting headphones or speakers.
Listening to loud sounds for prolonged periods may permanently
damage your hearing.
Before putting on headphones, place them around your neck and turn
the volume down. When you put on the headphones, slowly increase
the volume until you find a comfortable listening level, and leave the
volume control in that position.

4 English

1 Setting Up and Using Your PC

Connecting the Power Cables

Connecting the Power Cables

1 Remove the warning label covering the computer’s power connector

at the rear of the computer.

2 Check that the correct voltage is selected for your country. (The

voltage is set during manufacture, and should be already correct.)

230

115

230

230

3 Connect the power cables to the display and the computer. (The

connectors are shaped to go in one way only.)

4 Connect the display’s power cable and the computer’s power cable

to grounded outlets.

WARNING For your safety, always connect the equipment to a grounded wall

outlet. Always use a power cable with a properly grounded plug such
as the one provided with this equipment or in compliance with your
national regulations. This PC is disconnected from the power by
removing the power cable from the power outlet. This means the PC
must be located close to a power outlet that is easily accessible. This
PC is as class 1 laser product.

230

115

English 5

1 Setting Up and Using Your PC

Starting and Stopping Your PC

Starting and Stopping Your PC

Starting Your PC

1 Before you start your PC, always switch on the display first.

2 Start your PC in one of these ways:

• press the power button on the front panel

• press the space bar.

When you switch on the computer, the computer carries out the
Power-On-Self-Test (POST) while the Vectra logo is displayed. If
you wish to view the POST details, press to get the HP
Summary Screen. If there is an error in the POST, the error will
automatically be displayed.

3 If you have set a password in the PC’s Setup program, the password

prompt displays after the POST has completed. If the Password
prompt is displayed, type your password and press to be
able to use the PC.

Stopping Your PC

To stop the PC, make sure that you have exited all programs and the
operating system (if necessary), and then press the power button on
the control panel.

Refer to the operating system manual for details of how to exit the
operating system.

6 English

1 Setting Up and Using Your PC

Setting Passwords

Setting Passwords

You can set two passwords, the administrator password and the user
password, to provide two levels of protection for your PC. You set both
passwords in the Security menu group of the Setup program.

Setting an Administrator Password

Set the Administrator Password to protect the PC’s configuration in
Setup. An Administrator Password can provide a power-on password
prompt to prevent your PC being started or used in your absence. You
can also use this password to start the PC when the keyboard (and
mouse) are locked—you must type the password and press
to unlock the keyboard (refer to “Power-On Password” in the
Administrator Password Submenu of the Security Menu in the HP
Setup program).

If you have set both an Administrator Password and a User Password,
and you enter the Setup program by using the User Password, you will
be restricted in your ability to change setup items. If you enter the
Setup program with an Administrator Password, you will have no
restrictions.

To set an Administrator Password:
1 Start the Setup Program. Refer to "Using the HP Setup Program", on

page 53.

2 Select the Security menu group.
3 Select the “Administrator Password” submenu.
4 Choose the “Set Administrator Password” setup item. You will be

asked to enter your old password and then your new password twice.
Be sure to save your changes before you exit the Setup program.

To remove the password, follow the same procedure as to set a
password, but do not enter anything in the password field. Press

and then press a second time to confirm your

action.

NOTE If you forget your password, refer to "If You Have Forgotten Your

Password", on page 43.

English 7

1 Setting Up and Using Your PC

Setting Passwords

Setting a User Password

A user password can only be set if an Administrator Password has
already been set.

Set a User Password to:

• provide a power-on password prompt to prevent your PC from being

started or used in your absence

• start the PC when the keyboard (and mouse) are locked—you must

type the password and press to unlock the keyboard (refer
to “Power-On Password” in the Administrator Password Submenu of
the Security Menu in the HP Setup program).

If you have set both an Administrator Password and a User Password,
and you enter the Setup program by using the User Password, you will
only be able to change Main setup items. If you enter the Setup
program with an Administrator Password, you will have no restrictions.

To set a User Password:
1 Start the Setup Program. Refer to "Using the HP Setup Program", on

page 53.

2 Select the Security menu group.

3 Select the “User Password” submenu.

4 Choose the “Set User Password” setup item. You will be asked to

enter your old password and then your new password twice. Be sure
to save your changes before you exit the Setup program.

To remove the password, follow the same procedure as to set a
password, but do not enter anything in the password field. Press

and then press a second time to confirm your

action.

NOTE If you forget your password, refer to "If You Have Forgotten Your

Password", on page 43.

8 English

1 Setting Up and Using Your PC

Using Power Management

Using Power Management

Power management enables you to reduce the PC’s power
consumption when you are not using the PC. To configure power
management, refer to the Power Menu in the HP Setup program.

Refer to your operating system documentation for detailed information
about the capabilities of your operating system to implement power
management.

Additional Information and Help

Additional information about your PC is preloaded on your PC’s hard
disk drive. This information includes:

• New features—what is new and special about your PC

• Using your PC—simple, “how-to-use” guidelines about using your PC

• Working in comfort—guidance on ergonomic issues

• Inside your PC—describes the basic parts of your PC, how to

upgrade, and how to optimize performance

• HP support—similar to chapter 4 in this User’s Guide.

English 9

1 Setting Up and Using Your PC

Additional Information and Help

10 English

2

How to Install Accessories In Your PC

This chapter explains how to install accessories, such as extra memory,
accessory boards, and additional disk drives, in your PC.

2 How to Install Accessories In Your PC

Accessories You Can Install

Accessories You Can Install

Please contact your authorized reseller for information about HP
accessory part numbers.

WARNING For your safety, never remove the PC’s cover without first removing

the power cord from the power outlet, and any connection to a
telecommunications network. Always replace the cover on the PC
before switching it on again.

Processor

Main Memory (32-bit EDO, 60 ns)

8 MB kit (2 x 4MB modules)
16 MB kit (2 x 8MB modules)
32 MB kit (2 x 16MB modules)
64 MB kit (2 x 32MB modules)

Pairs of identical modules must be installed.
See “Installing Memory” later in this chapter.

Front-Access Device Shelves

5.25-inch 1.2-MB flexible disk drive
IDE CD-ROM drive
Tape Drive

12 English

Accessory Board Slots

For example, for a LAN adapter
(Some slots may come with
pre-installed boards.)

2 How to Install Accessories In Your PC

Removing and Replacing the Cover

Removing and Replacing the Cover

Removing the Cover

1 Switch off the display and computer.
2 Disconnect all power cables and any telecommunications cables.
3 If necessary, unlock the cover using the key on the front panel.
4 Lift the two latches on the front sides of the computer upwards. Slide

the cover forwards and off the computer.

Replacing the Cover after Installing Accessories

1 Ensure that you have installed all your accessories and that all

internal cables are properly connected and safely routed.

2 Ensure that the two latches on the front sides of the cover are

upwards, and that the lock is unlocked.

3 Slide the cover onto the computer, making sure that the two guides

at the bottom of the case slide into the two rails at the base of the
computer. Firmly slide the cover backwards into position.

4 Lower the two latches on the front sides of the cover.

5 If required, lock the cover using the key provided.

6 Reconnect all the power cables.

English 13

2 How to Install Accessories In Your PC

Removing the Air Flow Guide

Removing the Air Flow Guide

Your PC has an air flow guide to help reduce the heat of the processor.
You must remove this guide before you can access the processor, the
system board switches, the battery, or any accessory board.

To remove the air flow guide, unclip it from the side of the PC after you
have removed the cover.

14 English

NOTE:
The air flow guide on your PC may be
different from the one shown in this
illustration.

2 How to Install Accessories In Your PC

Installing Memory

CAUTION Static electricity can damage electronic components.

Turn all equipment OFF. Don’t let your clothes touch the accessory.
To equalize the static electricity, rest the accessory bag on top of the PC
while you are removing the accessory from the bag. Handle the
accessory as little as possible and with care.

Main Memory Modules

Your PC is supplied with main memory. If you need more main memory
to run your application software, you can install up to a total of
192 MB (6 x 32 MB).

Main memory is available in modules of 4 MB, 8 MB, 16 MB, or 32 MB.
There are three memory “banks”, with each bank requiring two
memory modules. You must install identical modules as pairs in each
bank.

Installing Memory

Bank Memory Modules You can Install

A1 and A2 Comes preloaded with either 16 MB (2 x 8 MB) or 32 MB (2 x 16 MB).

B1 and B2 Any pair of identical modules.

C1 and C2 Any pair of identical modules.

To install a main memory module:
1 Disconnect the computer’s power supply cord and any connection to

a telecommunications network.

2 Remove the computer’s cover.

English 15

2 How to Install Accessories In Your PC

Installing Memory

3 For each memory module, slide it into the slot at 45°. Pivot the

memory module to a perpendicular position and click into place.
Memory modules have a notch on one side that prevents incorrect
insertion. Ensure that you correctly align the notched memory
module with the socket.

C2

C1

B2

B1

A2

A1

B1

A2

A1

C2

C1

B2

4 If you need to remove a main memory module, release the retaining

clip and pull the module forward and out of the socket.

5 Install any other accessories before replacing the cover. Reconnect

all cables and power cords.

6 Check the HP Summary Screen to verify the new configuration.

Refer to "HP Summary Screen", on page 52.

16 English

2 How to Install Accessories In Your PC

Installing Memory

Upgrading the MGA Millennium Board Memory

1 Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables. Remove the
computer’s cover.

2 Unscrew and remove the screw securing the MGA Millennium board.

Put the screw to one side. Note which slot the board is in.

3 Carefully remove the board from its slot, holding the board at each

end by its top edge. Do not bend the board. With its components
facing up, place the board on a clean, flat, solid, static-free surface.
Handle the board by its edges.

4 Install the memory module on the video board. Carefully slide the

board back into its slot. Firmly press the board into the socket. Make
sure that the board’s connector engages completely with the socket
and does not touch components on other boards you may have
installed. Secure the board by replacing the screw.

Carefully install the video
memory module

English 17

2 How to Install Accessories In Your PC

Installing Memory

5 Install any other accessories before replacing the cover and

reconnecting the cables.

6 After switching on the PC, change the video resolution and the

number of colors displayed. Alternatively, use utilities supplied with
the operating system. See your operating system documentation and
online help for more information.

Configuration Switches Two configuration switches are on the Matrox video adapter board.

Switch Use Switch Block to:

1 Flash EEPROM Switch for VGA BIOS:

• OFF to prevent Video BIOS upgrades — DEFAULT

• ON to allow Video BIOS upgrades.

2 Enable or disable VGA for single-screen or dual-screen operation (with a second

VGA controller):

• OFF for single-screen operation — DEFAULT

• ON for dual-screen operation (with a second VGA controller).

Contact your HP representative for further information about
upgrading the VGA BIOS.

VESA Connector

ON

12

18 English

2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Installing Mass Storage Devices

If you need to have extra mass storage space for your application
software, you can install additional mass storage devices, such as a
flexible disk drive, hard disk drive, or tape drive.

Your PC already has one hard disk drive installed in the back shelf. You
can install another hard disk drive in the bottom internal shelf, beneath
the existing hard disk drive.

Your PC has a 3.5-inch flexible disk drive and a CD-ROM drive installed
in two front-access device shelves. Two more front-access device
shelves are available to install flexible disk drives, CD-ROM drives, or
tape drives.

Your PC has the following cables and connectors on the system board
which may be used by mass storage devices:

• An Enhanced IDE (Integrated Drive Electronics) hard disk drive

cable. This supports up to two IDE hard disk drives, one of which is
already connected. On the system board, this cable’s connector is
labeled “Primary IDE”.

• A second Enhanced IDE drive cable with two connectors. If you

install a CD-ROM drive, or a third hard disk drive, or both, connect it
or them to this cable. On the system board, this cable’s connector is
labeled “Secondary IDE”.

• A flexible disk drive cable. This supports up to two flexible disk

drives, one of which is already connected.

NOTE You can install a non-IDE mass storage device, but this requires an

accessory board and driver software. Contact your authorized reseller
for information.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Internal Connectors If you add a flexible disk drive, hard disk drive, CD-ROM drive, or tape

drive, you need to connect it to power and data cables. The data cables
are shown below:

For Bootable Hard Disk Drive

Connectors for Primary
IDE Hard Disk Drives

Connectors for

Connectors for 3.5-inch
Flexible Disk Drive or
Tape Drive

Connector for

5.25-inch
Flexible Disk
Drive

Secondary IDE Drive
for CD-ROM or Hard
Disk drive

Which Connectors to
Use

There are two different cables for IDE drives:

• The first cable is attached to the connector marked “Primary IDE” on

the system board connector, and has two connectors on the cable.
The first connector must be connected to the bootable (master)
hard disk drive. The second (or slave) connector is for a secondary
hard disk drive.

• The second cable is attached to the connector marked “Secondary

IDE” on the system board, and has two connectors on the cable. The
connectors can be used for either CD-ROM drives or hard disk
drives.

NOTE If you install a hard disk drive and connect it to the same cable to which

the CD-ROM drive is connected, the hard disk drive must be connected
to the middle connector, not the end connector. If you have a CD-ROM
drive currently connected to the middle connector, you must reconnect
the CD-ROM drive to the end connector of the cable, and then attach
the new hard disk drive to the middle connector.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

The following table explains which connectors you should use when
you install additional devices.

Configuration Connections to Data Cables

1 Hard Disk Drive 1. Bootable hard disk drive: First connector, Primary IDE Cable
2 Hard Disk Drives 1. Bootable hard disk drive:

2. Second hard disk drive:

3 Hard Disk Drives 1. Bootable hard disk drive:

2. Second hard disk drive:

3. Third hard disk drive:

4 Hard Disk Drives 1. Bootable hard disk drive:

2. Second hard disk drive:

3. Third hard disk drive:

4. Fourth hard disk drive:

First connector, Primary IDE Cable
Second connector, Primary IDE Cable

First connector, Primary IDE Cable
Second connector, Primary IDE Cable
Secondary IDE Drive Cable Connector

First connector, Primary IDE Cable
Second connector, Primary IDE CableCD­Secondary IDE Drive Cable Connector
Secondary IDE Drive Cable Connector

NOTE When connecting hard disk drives, note that if the drives are connected

to the same data cable, and the drives operate in different modes (or
speeds), the slower speed will be used. To avoid possible degradation of
disk performance, it is recommended that, whenever possible, hard disk
drives are placed on different cables.

There are two different types of connectors—these are shown below.

Power Cables for
Hard Disk Drives,
Tape Drives, and
CD-ROM Drives

Power Cable for 3.5­inch Flexible Disk
Drive

Some of the power connectors will already be connected to devices. If
you install a device that requires a different connector, the connector
converter should be supplied with the device.

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Installing an Additional Hard Disk Drive

Refer to the drive’s manuals to see if you must set jumpers or if there is
a special installation procedure to follow. If your new hard disk drive
already has a mounting tray attached, you must remove it before you
can install the drive in your PC.

CAUTION Make sure that you back up your files before you install a hard disk

drive. Refer to your operating system documentation for information on
how to do this.

1 Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables.

2 Remove the computer’s cover (see page 13).

3 Unscrew the access plate on the rear on the computer.
4 Pass the drive through the shelf.

5 Secure the drive to the box, using the four screws provided with the

drive. Two screws must be inserted in each side. Using screws other
than those provided may cause damage to the device.

22 English

Step 3: Unscrew rear access plate.

Step 5: Secure drive to box.

Step 4: Pass drive through shelf.

2 How to Install Accessories In Your PC

Installing Mass Storage Devices

6 Resecure the access plate on the rear of the computer.
7 Connect the power and data cables to the rear of the drive, if you

have not done so already. The connectors are shaped to fit one way
only. Use the end connector on the diskette data cable—see
“Internal Connectors” on page 20 for an illustration of the cables and
connectors.

Data Cable

Connect the power
and data cables

8 Install any other accessories, before replacing the cover.

Power Cable

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2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Installing a Flexible Disk Drive, CD-ROM Drive, or Tape Drive

WARNING To take care to avoid electric shock and harm to your eyes by laser light

from a CD-ROM drive, do not open the CD-ROM drive enclosure. The
drive should be serviced by authorized service personnel only. Refer to
the label on the CD-ROM for power requirements and wavelength. Do
not attempt to make any adjustment of the laser unit.

1 Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables.

2 Remove the computer’s cover (see page 13).
3 If present, remove the small cover plate on the shelf by removing the

two screws and pulling it out.

4 Check that the mounting rails are attached to the device with the

screws provided.

5 Slide the drive completely into the shelf.
6 Connect the power and data cables to the rear of the device (the

connectors are shaped to go in one way only). See “Internal
Connectors” on page 20 for more information about which
connectors to use.

7 Secure the device in position using the screws provided with the

device.

8 To allow access to the device, remove the relevant shelf cover plate

from the cover by pulling the plate from the left and unhinging its
right-hand side. Store it in a safe place.

9 Install any other accessories before replacing the cover.

24 English

To Install a Drive:

2 How to Install Accessories In Your PC

Installing Mass Storage Devices

Step 3: Remove the cover plate (if present).

Step 6: Connect the power and data cables.

Step 5: Slide the drive into the shelf.

Step 7: Secure the device in position.

Step 8: Remove the shelf cover plate

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2 How to Install Accessories In Your PC

Installing Accessory Boards

Installing Accessory Boards

The PC has six accessory board slots with seven connector sockets.
These slots allow you to install upgrade boards as follows:

• Slot 1 (innermost) can be used for a 16-bit ISA or a 32-bit PCI board

(26cm/10.2-inch maximum length)

• Slots 2 and 3 can be used for 32-bit PCI boards

• Slot 4 can be used for a full-length 16-bit ISA or a 32-bit PCI board

• Slots 5 and 6 can be used for full-length 16-bit ISA boards.

CAUTION Static electricity can damage electronic components. Turn all

equipment off. Don’t let your clothes touch the accessory.
To equalize the static electricity, rest the accessory bag on top of the
computer while you are removing the accessory from the bag. Handle
the accessory as little as possible and with care.

Configuring Accessory Boards with Plug and Play

Plug and Play is an industry standard for automatically configuring
your PC's hardware resources and the accessory boards installed in it.
If your operating system supports Plug and Play, your PC has
configurable support for Plug and Play in the BIOS.

All PCI accessory boards are Plug and Play, although not all ISA boards
are. Check the accessory board’s documentation if you are unsure.

When you start your PC after installing an accessory board, the Plug
and Play BIOS automatically detects which hardware resources (IRQs,
DMAs, memory ranges, and I/O addresses) are used by the system­based components.

Configuring non-Plug and Play ISA Accessory Boards

If you install an ISA accessory board that is not Plug and Play you will
need to configure the board before your PC can use it.

Refer to the documentation supplied with the operating system for
details on your operating system’s capabilities and restrictions
concerning how to configure non-Plug and Play accessory boards.

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2 How to Install Accessories In Your PC

Installing Accessory Boards

Installing the Board

1 Switch off the display and computer, and disconnect the power

supply cables and any telecommunications cables. Remove the
computer’s cover.

2 Remove the air flow guide (refer to "Removing the Air Flow Guide",

on page 14).

3 Find a free accessory board slot with the correct type of connector

socket (PCI or ISA). Some boards may have preferred locations, in
which case special installation instructions should be detailed in
their manuals.

4 Unscrew and remove the accessory board slot cover. Store it in a safe

place. If the slot cover is tight, loosen the screws on the adjacent
slots.

Step 4: Unscrew and
remove the accessory
board slot cover.

Step 5: Slide the board into a
free slot.

5 Hold the board vertically with the connector towards the socket.

Slide it into the free slot from which you have just removed the slot
cover. Do not bend the board.

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2 How to Install Accessories In Your PC

Installing Accessory Boards

6 Align the board’s connector with the slot’s socket. Firmly press the

board into the socket. Ensure that the board’s connector engages
completely with the socket and does not touch components on other
boards. The connector is fully in the socket when the board is aligned
with the other slot covers.

7 Secure the board by replacing the slot cover screw.

If you loosened the screws on adjacent slots, tighten them.

8 If you have installed a VESA-standard video adapter board, connect

the accessory board’s cable to the VESA pass-through connector on
the Matrox MGA Millennium video board.

Step 7: Secure the board.

9 Install any other accessories before replacing the cover and

reconnecting the cables.

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2 How to Install Accessories In Your PC

Installing an OverDrive Processor

Installing an OverDrive Processor

You can install an Intel OverDriveTM processor in your PC. Contact
your authorized reseller for more details about the availability of the
Intel OverDrive processor for your PC.

1 Disconnect the computer power cords from the power outlets, and

disconnect the PC from any telecommunications network.

2 Remove the computer’s cover.

3 Remove the air flow guide (refer to "Removing the Air Flow Guide",

on page 14).

4 If the heatsink is not directly attached to the processor, unclip it. (Be

careful not to let the heatsink fall when you unclip it.)

5 Raise the lever on the socket to unlock the processor and lift out the

processor. (Be sure not to let the processor fall when you unlock and
lift it out.)

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2 How to Install Accessories In Your PC

Installing an OverDrive Processor

6 To install the new processor:

a Locate the corner markers:

• on the processor—a dot or notch (“broken” corner)

• on the processor socket—a dot.

b Position the processor over the socket, with it’s corner marker

facing the corner marker on the socket.

c Place the processor into the socket.
d Lower the lever to lock the processor into place.
e Replace the heatsink and fasten the clip, if the heatsink is not

directly attached to the processor.

CAUTION Do not change the system board switches after you install an OverDrive

processor processor.

7 Replace the PC’s cover. Reconnect all cables and power cords.

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3

Troubleshooting Your PC

This chapter can help you solve problems that you may encounter
when using your PC. It also introduces the HP Summary Screen and
the HP Setup Program.

3 Troubleshooting Your PC

Solving Problems

Solving Problems

This chapter can help you solve most problems you might have with
your PC.

If you are unable to solve your problem after following the advice in
this chapter, refer to "Hewlett Packard Support and Information
Services", on page 57.

HP Summary Screen

The HP Summary Screen provides information about your PC’s current
configuration. To view the Summary Screen, press just after your
PC is switched on and while the Vectra Logo appears during the Power­on-Self-Test (POST). Refer also to "HP Summary Screen", on page 52.

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

If Your PC Does Not Start Properly

Use this section if your PC does not start properly when you turn it on,
and you experience one of the following symptoms:

• Your PC’s display is blank and there are no error messages.

• You cannot change any values in the Setup program.

• A POST error message is displayed.

Display is Blank and There Are No Error Messages

If your display is blank and there are no error messages when you turn
on your PC, follow this procedure:

1 Check external items.
2 Check internal items.

3 Rebuild your PC’s components.

Check External Items Be sure the following external items are functioning properly:

• Check that the computer and display are turned on. (The power light

should be illuminated.)

• Check the display’s contrast and brightness settings.

• Make sure that all cables and power cords are firmly plugged in.

• Make sure the power outlet is working.

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

Check Internal Items If the PC still does not start properly, follow this procedure to check the

internal items:

1 Turn off the display, the computer, and all external devices.
2 Unplug all power cords and cables, noting their positions. Disconnect

the PC from any telecommunications network.

3 Remove the cover.
4 Check the following items:

Action Reference

Check all internal cables. Ensure they are correctly attached and firmly in place.
Check that the processor is

correctly installed.
Check that the processor speed

switches have been set correctly.
Check that the memory modules

are correctly installed.
Check that accessory boards are

firmly seated in their slots.
Verify that any switches and

jumpers on the accessory boards
are properly set.

Check that the switches on the
system board are properly set.

Refer to “Installing an OverDrive Processor” on page 29.

Refer to “System Board Switches” on page 49.

Refer to “Installing Memory” on page 15.

Refer to “Installing Accessory Boards” on page 26.

Refer to the manuals that came with each board.

Refer to “System Board Switches” on page 49.

Rebuild Your PC’s
Components

5 Replace the cover.
6 Reconnect all cables and power cords.
7 Turn on the display and computer.

If your PC still does not start properly, remove all boards and
accessories, except the hard disk drive. Start the PC. If the PC now
works, add the boards and accessories one at a time to determine which
one is causing the problem.

If you are Unable to Change any Values in Setup

If the Secure Switch on the system board is set to “closed”, you cannot
change any of the values in Setup.

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

1 Turn off the display, the computer, and all external devices.
2 Unplug all power cords and cables, noting their positions. Disconnect

the PC from any telecommunications network.

3 Remove the cover.
4 Check the system board switches. Refer to "System Board Switches",

on page 49. Be sure the Secure Switch is set to “open”.

5 Replace the cover.
6 Reconnect all cables and power cords.
7 Turn on the display and computer.

If a POST Error Message is Displayed

The Power-On-System-Test (POST) can detect both an error and a
change to the configuration. In either case, an error code and short
description is displayed. Depending on the kind of error, you will have
one or more of these choices available on screen:

• Press to ignore the message and continue.

• Press to run Setup and correct a system configuration error. HP

recommends that you correct the error before proceeding, even if
the PC appears to start successfully.

• Press to accept (validate) the change and update Setup’s

configuration information.

• Press to see more details about the message. After viewing

these details, you will be returned to the original POST display
screen. If the message is actually a change to the configuration you
have made (for example, you have just removed some memory), you
can then press to accept the change and update Setup’s
configuration information. Otherwise, press to ignore the
message and continue, or press to run Setup and correct a
system configuration error. (The number of choices you will have
available are dependent on the kind of error.)

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3 Troubleshooting Your PC

If Your PC Does Not Start Properly

Clearing the PC’s Configuration Memory

If the PC then starts, but POST still persists in reporting an error, clear
the current configuration memory values and reinstall the built-in
default values:

1 Turn off the PC, disconnect the power and cables, and remove the

cover. Disconnect the PC from any telecommunications network.
a Set the system board switch 6 (CMOS STATUS) to CLOSED to

clear the configuration.

b Replace the cover, and reconnect the power cable only.
c Turn on the PC. This will erase the CMOS memory.
d Wait until the PC has started. A message will be displayed similar

to this:

“Configuration has been cleared, set switch 6 to the OPEN

position before rebooting.”

Turn off the PC, disconnect the power cable, and remove the
cover.

e Set the system board switch 6 (CMOS STATUS) on the switch

block to OPEN to re-enable the configuration.

2 Replace the cover, and reconnect the power and cables.
3 Switch on the PC. An error message will be displayed similar to this:

“Incorrect PC configuration”

The PC will stop. Press any key to continue. A “pop-up” screen will
appear stating that the:

“CMOS checksum is invalid.
Default values will be loaded.
Press any key to continue”.

4 Run Setup by pressing . CMOS default values will be

automatically downloaded and saved.

5 Make any other changes you want and press to save the

configuration and exit from Setup.

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If Your PC Has a Hardware Problem

This section describes what to do if you have problems with your
keyboard, display, disk drives, printer, accessory board, or mouse.

If Your Keyboard Does Not Work

• Ensure that the keyboard is correctly connected.

• If you turn on your PC, the operating system boots, the keyboard is

correctly connected, but your keyboard is still not available, the
power-on password may be set to “keyboard locked”. You will need
to enter a password to unlock the keyboard (and mouse). You can
change this setting in the Setup program. Refer to the Power Menu
in the HP Setup program.

Display Does Not Work Properly

If Your Display is Blurred or Unreadable

If you have selected the wrong display, the display screen may become
blurred or unreadable. To correct this problem:

• Select the correct display by refering to the display options section

in the HP-provided online user setup information that came with
your PC.

• Alternatively, select the correct display by using the procedures in

the operating system on your PC. Refer to your PC’s operating
system documentation for details.

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If Nothing is Displayed on the Screen

If nothing is displayed on the screen, but the PC starts and the
keyboard, disk drives, and other peripheral devices seem to operate
properly:

• Make sure that the display is plugged in and switched ON.

• Check that the brightness and contrast controls are properly set.

• Ensure that the display video cable is correctly connected.

• Switch off the display, and unplug it from the power outlet.

Disconnect the video cable and examine the video cable connector
pins. If the pins are bent, carefully straighten them.

• Check that the video upgrade is properly installed if you have one.

• Check that an accessory board doesn’t use the same I/O address as

the integrated video interface (03B0h to 03DFh). Refer to the
manual supplied with the accessory for further information.

• If the display works correctly during the Power-On-Self-Test

(POST), but goes blank when Windows starts, check that you have
enough memory for the video mode you have selected.

• If your screen’s refresh rate is set too high, the screen might be

blank. Check the refresh settings to ensure they are not too high.

Other Display Problems

If the display image is not aligned with the screen, use the display’s
controls to center the image (refer to the display manual for
instructions). If the screens generated by the applications do not
appear to be correct, check the application’s manual to find out which
video standard is required. Also check your display manual to find out
which refresh rate is required. Use Setup, or your operating system’s
procedures, to select the correct refresh rate

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If Your Mouse Does Not Work

• Ensure that the mouse is correctly connected.

• Ensure that the mouse driver supplied with the preloaded software

is installed correctly. (Choose a Logitech® mouse driver.)

• Clean the mouse ball and rollers as shown in the figure below (use a

non-residual contact cleaner).

Cleaning the mouse ball

Cleaning the mouse rollers

If Your Printer Does Not Work

• Make sure the printer’s power switch is ON.

• Verify that the power cord is plugged into the power outlet and the

printer.

• Verify that you have the correct cable for the printer. Make sure that

it is securely connected to the correct connector (port) on the PC
and printer.

• Check that the printer is online.

• Examine the paper feed mechanism for a paper jam.

• Make sure that the printer is configured correctly for the PC and for

the application.

a Ensure the PC’s port has been correctly configured using Setup.
b Make sure the printer is correctly set up in your operating

system’s configuration.

c Ensure the application program’s “print” menu has been correctly

set up. (Refer to the manual supplied with the application
software.)

• Check that the PC’s port is working properly by running another

peripheral connected to the port.

• If you receive an error message, refer to the printer’s manual for help.

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If the Flexible Disk Drive Does Not Work

• Ensure you are using a formatted diskette and it is inserted

correctly.

• Check you are using a diskette that is the right density.

• Check that your flexible disk drive is correctly configured in the

Setup Configuration menu.

• Check the option on the Setup Configuration menu which

enables or disables the on-board flexible disk controller.

• Clean the flexible disk drive using a diskette cleaning kit.

• Check that the flexible disk drive has been enabled in Setup.

• Flexible disk drive (refer to the Hardware Protection Submenu of

the Security Menu in the Setup Program)

• Boot on flexible disk drive (refer to the Start-up Center Submenu

of the Security Menu in the Setup Program)

• Write on flexible disk drives (refer to the Start-up Center

Submenu of the Security Menu in the Setup Program).

• Check that the disk power and data cables are correctly connected.

If the Hard Disk Does Not Work

• Check that the disk power and data cables are correctly connected

(refer to "Internal Connectors", on page 20).

• Check that the hard disk drive has been “enabled” (refer to the

Hardware Protection Submenu of the Security Menu in the Setup
Program). There is also an option in the Setup program that lets you
disable or enable boot on hard disk drive (refer to the Start-up
Center Submenu of the Security Menu in the Setup Program).

• Check that the hard disk drive has been detected (refer to the IDE

Devices Submenu of the Configuration Menu in the Setup Program).

• Check that the on-board Bus IDE is enabled if you are using the

integrated IDE controller (refer to the IDE Devices Submenu of the
Configuration Menu in the Setup Program).

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

If the Hard Disk
Activity Light Does
Not Work

If the hard disk activity light does not flicker when the PC is accessing
the hard disk drive:

• Check that the control panel connector is firmly attached to the

system board.

• Check that the disk power and data cables are correctly connected.

NOTE If you are using a hard disk drive with a controller board (a SCSI hard

disk, for example), the activity light does not flicker when the PC is
accessing the hard disk drive

If the CD-ROM Drive Has a Problem

WARNING Be sure to disconnect the power cord and any telecommunication

cables from your computer before you remove the cover to check the
cable connections or jumper settings.
To avoid electric shock and harm to your eyes by laser light, do not
open the CD-ROM drive enclosure. The CD-ROM drive should be
serviced by qualified service personnel only. Do not attempt to make
any adjustment of the unit. Refer to the label on the CD-ROM for power
requirements and wavelength. This PC is a class 1 laser product.

No Sound from the CD-ROM Drive

If you are having problems with sound when playing a CD:

• Check that the volume control (if present) on the CD-ROM drive

front panel is not set to the minimum.

• Ensure that the disk in the CD-ROM drive is an audio disk and not a

Photo CD or data CD.

• If using headphones or external speakers, check that they are

properly connected.

• Check that the CD audio cable is correctly installed and is connected

to the system board.

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3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

CD-ROM Drive is Idle

If the CD-ROM drive does not appear to be working, try accessing the
disk by clicking on the CD-ROM drive icon or drive letter assigned to
the CD-ROM drive by your operating system.

CD-ROM Drive Does Not Work

• Check that the cables have been properly connected.

• Check that a CD is inserted in the drive.

• Verify that the CD-ROM is declared as “CD” in the Setup program

(refer to the IDE Devices Submenu of the Configuration Menu in the
Setup Program).

• Verify that the Bus IDE Adapters item is set to Both in Setup

(refer to the IDE Devices Submenu of the Configuration Menu in the
Setup Program).

• If you intend to boot on CD-ROM, make sure that this option is

enabled in Setup (refer to the Start-up Center Submenu of the
Security Menu in the Setup Program).

• For further information refer to the CD-ROM documentation.

If an Accessory Board Does Not Work

Carry out the following checks:

• Ensure the board has been firmly installed in the accessory board

slot.

• Check that the accessory board has been correctly configured with

the ISA Configuration Utility if necessary.

• Ensure the board is not using memory, I/O addresses, an IRQ, or

DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses
Used by Your PC", on page 51. Refer to the board’s manual for further
details.

• Check that the PC has been configured correctly in Setup.

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3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your PC Has a Software Problem

If You Have Forgotten Your Password

❒ If you forget the User Password, but not the Administrator password,

carry out the following procedure:

1 Switch off the PC.
2 Restart the PC. If the keyboard is locked, enter the administrator

password.

3 Wait for
4 Press to start Setup.
5 Enter the Administrator Password to access the Security/User

Password menu.

6 Move to the User Password field and set a new User Password. This

will replace the old password which you had forgotten.

7 Press to save the new Password and exit Setup.

F2=Setup to be displayed.

❒ If you forget both the User Password and the Administrator

Password:

1 Switch off the PC.
2 Remove the computer’s cover.
3 Set switch 7 on the system board switch block to CLOSED.
4 Replace the PC’s cover.
5 Switch on the PC and allow it to complete its startup routine.

The message “Passwords have been cleared, power-off
your PC and set switch 7 to open position before
restarting” will be displayed.

6 Switch off the computer and remove the PC’s cover.
7 Reset switch 7 to OPEN.
8 Replace the computer’s cover.
9 Switch on the PC and allow it to complete its startup routine.
10After the Power-On Self-Test has completed, press when

prompted to use Setup.

11 Set new User and System Administrator Passwords.
12 Press to save the new passwords and exit Setup.

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3 Troubleshooting Your PC

If Your PC Has a Software Problem

If Your Application Software Does Not Work

If the PC reports the system is OK and the indicator light over the
power switch is illuminated, but some software won’t run:

• Refer to the operating system and application software manuals.

• If Windows does not run properly, refer to the Windows manual for

guidance.

If the Date and Time are Incorrect

The date and time can be incorrect for the following reasons:

• the time has changed for the seasons

• the PC has been unplugged from the power too long, and the battery

is discharged.

To change the date and time, use your operating system utilities or the
Setup program.

44 English

If Your PC Has an Audio Problem

3 Troubleshooting Your PC

If Your PC Has an Audio Problem

No Sound When
Running Any
Applications

No Output from the 8­bit or 16-bit Digitized
Sounds

First, check that the output volume is not set to zero. Use the volume
control on the front panel. Make sure the headphones are not
connected directly to the CD-ROM drive (see the connection
information in chapter 1).

Remember also that plugging the headphones into the front panel cuts
out sound to the internal speaker and to external speakers connected
to the audio Stereo Out jack.

When your PC starts up, the integrated audio interface may have no
IRQ or DMA settings. These settings are initialized by software upon
startup. Your system files may not have the necessary entries. Run the
Setup program to configure the IRQ and DMA settings.

Absence of sound can also be caused by a hardware conflict. Hardware
conflicts occur when two or more peripheral devices compete for the
same signal lines or channels. Conflicts between your audio interface
and another peripheral device might be due to the settings of the I/O
addresses, IRQ channel, or DMA channel. To resolve the conflict,
change the settings either of the audio interface or of any other ISA
accessory in your system.

This might be due to the DMA channel selected. If you hear no output
from both the 8-bit and 16-bit digitized sounds, this might be due to an
interrupt conflict. Use the HP Setup program or your operating
system’s audio control software to change the audio interface’s DMA
channel or IRQ setting.

The Volume is Too Low The computer has two output jacks, Stereo Out on the rear of the

computer and a headphones jack on the front panel, which provide the
same output signal. This is a low-distortion output that cannot drive
(without amplification) low-impedance devices such as speakers. If you
plug devices with a low-impedance (less than 32 ohms) into the Stereo
Out jack or the headphones jack, the volume will be low.

English 45

3 Troubleshooting Your PC

If Your PC Has an Audio Problem

Audio Input from the
Microphone is Too Low,
or No Audio At All

Check that the microphone specifications meet the requirements of the
16-bit sound components. The microphone should be a 600-ohm
dynamic type.

Humming Noise If the power grounding of your audio components is inadequate, a

humming noise may be generated. This may happen if your PC is
connected to a hifi system. Plug all devices into adjacent power outlets
(outlets within 5 cm / 2 inches of each other), or use line filters.

Occasional Crackles
When Playing Back
Sounds

The PC Hangs While
Recording

These crackles are usually the result of your PC being unable to transfer
audio samples within the required time. A solution is to use a lower
sampling rate. Recording and playing back at 22 kHz is less demanding
upon system resources than recording audio at 44 kHz.

Uncompressed digital audio can eventually fill your hard disk. For
example, one minute of stereo sound recorded at a resolution of 44 kHz
will occupy about 10.5 MB. Before recording, check that there is enough
free space on your hard disk.

Data compression can reduce the space required. The A-law and µ-law
hardware compression used by the audio interface enables the
sampling of sound at a resolution of 16-bits, but it generates the same
quantity of data as an 8-bit sample.

46 English

3 Troubleshooting Your PC

Changing the Battery

MS-DOS Games Give
“Not enough memory”
Errors

Many games require a large amount of base memory and may not
execute if many drivers or TSR (Terminate and Stay Resident)
programs are installed. You may solve this problem by loading device
drivers and TSRs into high memory. Refer to your MS-DOS manual for
details of how to do this.

Changing the Battery

WARNING There is a danger of explosion if the battery is incorrectly installed. For

your safety, never attempt to recharge, disassemble, or burn the old
battery. Replace the battery only with the same or equivalent type
recommended by the manufacturer. The battery in this PC is a lithium
battery which does not contain heavy metals, nevertheless, in order to
protect the environment, do not dispose of batteries in household
waste. Please return used batteries to the shop from which you bought
them, or to the dealer from whom you purchased your PC, or to HP, so
that they can either be recycled or disposed of in an environmentally
sound way. Returned used batteries will be accepted free of charge.

You should order replacement battery HP 1420-0356 from your local
Sales and Service office, or the equivalent “CR2032”, which is available
from most local stores.

English 47

3 Troubleshooting Your PC

Changing the Battery

After removing the computer’s cover and the air flow guide:
1 Remove the old battery by sliding it from under the retaining clip

(note the position of the cross).

2 Place the new battery in the battery holder, with the cross in the

same position as the old battery, and ensure that it is properly
seated. Ensure that the clip is in place and holds the battery firmly.

After installing the battery, replace the computer’s cover and run the
Setup program to reconfigure the computer.

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3 Troubleshooting Your PC

Technical Information Needed for Troubleshooting

Technical Information Needed for Troubleshooting

System Board Switches

System Board Switches

Switch Switch function:
1 - 5 Processor speed, see next table
6 Clear setup configuration:

7 Clear Passwords:

8 Keyboard power-on:

9-10 Reserved for test.

Processor

Frequency

180 MHz 60 MHz Closed Open Open Closed Open
200 MHz 66 MHz Open Open Open Closed Open
233 MHz 66 MHz Open Open Open Closed Closed
266 MHz 66 MHz Open Open Closed Open Open

Open = Normal operation (default)
Closed = Clear CMOS

Open = Normal operation (default)
Closed = Clear User and Administrator passwords

Open = disabled
Closed = enabled (default)

Set to Open for normal operation (default setting)

Bus

Frequency

Switch1 Switch 2 Switch 3 Switch 4 Switch 5

OPEN

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3 Troubleshooting Your PC

Technical Information Needed for Troubleshooting

Power Consumption

All measurements are in watts (rms).

Consumption at 115V / 60Hz Consumption at 230V / 50Hz

180 MHz 200 MHz 180 MHz 200 MHz
Off 1.3 1.3 1.4 1.5
Windows NT

HDD Accessories

1. No sleep mode, suspend mode or any APM available under Windows NT.

1

with

55.2 55.5 54.5 54.6

NOTE When the PC is turned off with the power button on the front panel, the

power consumption falls below 5 Watts, but is not zero. The special
on/off method used by this PC considerably extends the lifetime of the
power supply. To reach zero power consumption in “off” mode, either
unplug the PC from the power outlet or use a power block with a switch.

Typical Power Consumption/Availability for ISA Accessory Slots

+5 V 4.5A limit per slot (limited by system board)
+12 V 1.5A limit per slot (limited by system board)

-5 V 0.1A total power limit (limited by power supply)

-12 V 0.3A total power limit (limited by power supply)

Typical Power Consumption/Availability for PCI Accessory Slots

+5 V 4.5A maximum per slot
+12 V 0.5A maximum per slot

-12 V 0.1A maximum per slot

There is a maximum per-slot limit of 25 W between all supply rails.

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3 Troubleshooting Your PC

Technical Information Needed for Troubleshooting

IRQs, DMAs, and I/O Addresses Used by Your PC

IRQs used by PC

The IRQ, DMA, and I/O address
mappings shown here are for a
PC with a basic configuration.
The resources used by your PC
may vary, depending upon
which accessory boards are
bundled with the PC.

DMAs used by PC DMA 0 free

I/O Addresses used by PC 2Eh - 2Fh, integrated I/O controller

IRQ0 system timer
IRQ1 keyboard
IRQ2 system cascade

IRQ3 free if not used for serial port 2
IRQ4 free if not used for serial port 1
IRQ5 free if not used for parallel port 2
IRQ6 flexible disk drive controller
IRQ7 free if not used for parallel port 1
IRQ8 real-time clock
IRQ9 available for PCI devices, if not used by ISA board
IRQ10 available for PCI devices, if not used by ISA board
IRQ11 available for PCI devices, if not used by ISA board
IRQ12 mouse
IRQ13 co-processor
IRQ14 integrated IDE hard disk drive controller
IRQ15 free if not used by second IDE controller

DMA 1 free if not used for parallel port in Setup
DMA 2 flexible disk drive controller
DMA 3 free if not used for parallel port in Setup
DMA 4 used to cascade DMA channels 0-3
DMA 5 free
DMA 6 free
DMA 7 free

96h - 97h, “Little Ben”
E0h - E7h, HP reserved
170h - 177h, 376h IDE secondary channel
1F0h - 1F7h, 3F6h IDE primary channel
278h - 27Fh parallel port 2
2E8h - 2EFh serial port 4
2F8h - 2FFh serial port 2
378h - 37Fh parallel port 1
3B0h - 3DFh integrated video graphics controller
3E8h - 3EFh serial port 3
3F0h - 3F5h, 3F7h integrated flexible disk controller
3F8h - 3FFh serial port 1
496h - 497h HP reserved
678h - 67Dh parallel port if ECP mode is selected
778h - 77Dh parallel port if ECP mode is selected

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3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

The HP Summary Screen and Setup Program

This section introduces the HP Summary Screen and the HP Setup
program. You can use the Summary Screen and the Setup program to
configure your PC and solve configuration problems with your PC

HP Summary Screen

Check your PC’s configuration when you first use the PC and each time
after you install, remove, or upgrade accessories. To check the
configuration:

1 Turn on the display and then the PC. If the PC is already turned on,

save your data and exit all programs, then restart the PC. Consult
your operating system documentation for any special instructions
concerning turning off and then restarting your PC.

2 While the Vectra logo appears on your display, press . This will

take you to the HP Summary Screen. (To go immediately into the
Setup program, and bypass the Summary Screen, press instead
of ). The Summary Screen will appear for only a short time. To
retain the screen indefinitely (until you decide to leave it), press

.

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3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

When you press , the HP Summary Screen, similar to the
following one, will appear:

VA/6xxx - Copyright 1995 Hewlett-Packard - GZ.xx.xx

BIOS Version : GZ.xx.xx PC Serial Number : FR54011111
CPU Date Code : N/A
System RAM : 16 MB COM1 : 3F8H (Serial A)
Bank A : 8 MB (EDO) COM2 : 2F8H (Serial B)
Bank B : None COM3 : None
Bank C : None COM4 : None
Video RAM : 1 MB LPT1 : 378H
System Cache : None LPT2 : None
Video Device :Matrox LPT3 : None
1st IDE Device : HDD 848 MB Flexible Disk A : 1.44 MB
2nd IDE Device : None Flexible Disk B : None
3rd IDE Device : None Display type : Not Available
4th IDE Device : None
ISA PnP : Not Installed PCI Slot #1 : Not Installed
ISA PnP : Not Installed PCI Slot #2 : Not Installed
ISA PnP : Not Installed PCI Slot #3 : Not Installed

PCI Slot #4 : Not Installed

<F1> to continue, <F2> to run Setup, <F10>to power off, <F5> to retain

This screen gives you a summary of the current configuration
settings of your PC.

Using the HP Setup Program

1 Turn on the display and then the PC. If the PC is already turned on,

save your data and exit all programs, then restart the PC. Consult
your operating system documentation for any special instructions
concerning turning off and then restarting your PC.

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3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

2 Press while F2=Setup is displayed at the bottom of the screen.

F2=Setup appears for a short period, during the POST (Power-On-

Self-Test). If you fail to press in time and the start-up process
continues, you will need to restart your PC to go through the POST
again so you can press .

3 A display of the PC’s Setup program will appear, similar to the one

below. Note that “Main” is initially highlighted.

PhoenixBIOS Setup — Copyright 1985-95 Phoenix Technologies Ltd.

Copyright 1995 Hewlett-Packard Rev. GZ.xx.xx

Main Configuration Security Power Exit

Item-Specific Help

Running Windows 95 [No] If you are not running Windows

95, the BIOS setup program
System Time [13:06:48]
System Date

Key click [On]
Key auto-repeat speed
Delay before auto-repeat [0.5 Second]
Numlock at POWER-ON [On]

[11/16/1995]

[21.8 per Second]

will offer you some of the

Windows 95 features and

optimize the use of hardware

resources.

F1 Help

ESC Exit

á

ßà

Select Item F7/F8 Change Values F9 Setup Defaults

â

Select Menu Enter Select > Sub-Menu F10 Previous Values

NOTE In addition to the Exit menu, you can also use the key to save your

settings and exit the Setup program.

54 English

3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

You move through the Setup program by using the following keys:

• The or arrows, and or keys can be

used to select fields in the current menu.

• The key moves to the previous page and the key moves to

the next page in a scrollable menu.

• The key moves to the top item, and the key moves to the

Home

bottom item, of the current menu.

• Within a field selects the next lower value and selects the

next higher value.

• displays a sub-menu for menu items marked with a solid

right arrow .

• or + allows you to exit from a sub-menu.

• The and arrows select menus from the menu bar.

• loads factory-installed default values.

• restores previous values from CMOS.

• or + displays the general help screen.

• exits from the general help screen.

• Use the key to save your settings and exit Setup.

Pressing the or arrow keys while you are on a main menu
screen, will take you to the next menu option. If, however, you are on a
sub-menu screen and you press these arrows, you will stay on that
screen.

Use the and arrow keys to scroll through the items on the
general help screen.

English 55

3 Troubleshooting Your PC

The HP Summary Screen and Setup Program

56 English

4

Hewlett Packard Support and
Information Services

4 Hewlett Packard Support and Information Services

Introduction

Introduction

Hewlett Packard computers are engineered for quality and reliability to
give you many years of trouble-free service. To ensure that your
desktop system maintains its reliability and to keep you up-to-date with
the latest developments, HP and a worldwide network of trained and
authorized resellers provide a comprehensive range of service and
support options which are listed below:

• HP Authorized Reseller

• HP SupportPack

• HP Support Assistant CD-ROM

• HP Information Services

Service Means of Access

HP Forum on CompuServe Modem

HP Forum on America Online (US only) Modem

HP BBS Library Modem

HP World Wide Web Site World Wide Web Access

HP FIRST Faxback Phone and Fax

Audio Tips (US only) Phone

HP Drivers/BIOS diskettes Delivered by mail

• HP Support Services

Technical phone support
Lifeline phone support
Network phone-in support.

NOTE When calling any of the international telephone numbers listed in this

chapter, replace the ‘+’ with your international telephone access code.

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4 Hewlett Packard Support and Information Services

Your HP Authorized Reseller

Your HP Authorized Reseller

HP Authorized Resellers have been trained on HP Vectra equipment
and are familiar with its configuration and environment. Authorized
Resellers can also answer questions regarding non-HP hardware,
software and systems as well as answer queries about usage not
intended for, or not commonly used with the HP Vectra.

Authorized HP Resellers can also offer consulting services tailored to
your specific needs regarding product development or custom
installations, as will third party support services, or the HP Customer
Support organization in your country.

HP SupportPack

HP’s three-year SupportPack is available from your local reseller. It
must be purchased within 30 days of purchasing your HP Vectra.

The concept of SupportPack is simple. It allows you to extend your
one-year on-site hardware warranty to a three-year on-site hardware
warranty, offering next day on-site response.

SupportPack is valid for the piece of equipment for which it was
bought, but is not transferable from one piece of equipment to another.

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4 Hewlett Packard Support and Information Services

HP Support Assistant CD-ROM

HP Support Assistant CD-ROM

HP Support Assistant is a yearly subscription service on two CD-ROMs:
one for software; and another one for support documentation.

The software CD-ROM is updated monthly and contains the latest HP
drivers and utilities. The documentation CD-ROM is also updated
monthly and contains:

• Product manuals and service manuals

• Installation and configuration information

• Troubleshooting information

• Technical reference manuals.

Subscriptions to HP Support Assistant can be obtained with an order
form which is available from the HP FIRST Faxback system. Request
document number 9025 (US and Asia Pacific) or 19025 (Europe).
Subscriptions can also be obtained by contacting the following
numbers:

Region Phone Number Fax Number

Asia-Pacific [phone] [phone]

Europe [phone] [phone]

Latin America [phone] [phone]

US/Canada 1 [phone] [phone]

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

Hewlett-Packard Information Services

Hewlett Packard Electronic Information Services are available 24 hours
per day, 7 days per week, ensuring that the most up-to-date
information is always available.

HP Forum on CompuServe

The HP Systems Forum on CompuServe is an on-line service,
accessible via modem. This service provides information about your HP
PC, and allows you to communicate with other HP users through an
on-line user forum. HP users share their knowledge and experience
with you, and you will be able to ask, or answer, technical questions
about your HP Vectra PC, and HP products.

You can also download the latest versions of drivers, BIOS and software
utilities for HP Vectra PCs.

As a preferred Hewlett Packard customer, you are invited to join
CompuServe at no initial charge.

For the United States and the United Kingdom, call the number shown
below and ask for representative 51. For all other locations, first call
the worldwide number to obtain the number of your local sales office,
then call your local sales office and ask for representative 51.

Country Local Call / Freephone

Number

United States 1 [phone] [phone]

United
Kingdom

Worldwide — [phone]

[phone] [phone]

Direct Number

CompuServe will send you a free introductory membership
immediately, including information on how to access CompuServe.

At the CompuServe

English 61

! prompt, type GO HP.

4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

HP Forum on America Online

The HP Forum on America Online is an electronic information and
communication service which can be accessed via modem.

To access the HP Forum:

• select Keyword Search from the menu,

• type HP,

• press .

This will load the HP Home Page directly onto your screen.

In the HP Forum you can ask and answer questions about HP products
and you can also download drivers, software application notes, or
utilities for HP products.

Membership information can be obtained by calling 1(800) 827-6364,
giving the preferred customer number 1118.

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

HP BBS Library

The HP electronic bulletin board library service contains the latest
versions of drivers, BIOS, and utilities, which you can download to your
PC using a modem. Support documentation is also available.

Country Number Baud Rate

United States [phone], 1200, 2400, 4800, 9600, 14400

United Kingdom [phone] up to 14400

Worldwide [phone], 1200, 2400, 4800, 9600, 14400

Set your modem for no parity, 8 data bits, and 1 stop bit (N, 8, 1).

HP World Wide Web Site

The HP World Wide Web site gives you access to information about HP,
its products, including product data sheets, service and support
information, electronic newsletters and technical tips. You can also
download the latest versions of drivers, BIOS and software utilities.

The Access Guide Directory guides you through the information and
services available.

World-Wide Web URL http://www.hp.com

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

HP FAXback on Demand—HP FIRST

HP FIRST is a service where you can select documents, support and
technical information, data sheets and pre-sales information, which are
then faxed to you. To access this service, you can use a touch-tone
phone and have the fax sent to the fax machine of your choice, or use
the handset on your fax machine and dial one of the numbers given
below:

Country/Region Number Access Method

United States 1 [phone] Phone or fax

U.K. [phone] Phone or fax

Australia [phone] Phone or fax

Singapore + 65 291-7951 Phone or fax

Hong Kong + 852 2506-2422 Phone or fax

New Zealand + 64 (9) 356-6642 Phone or fax

Europe + 31 (20) 681-5792 Phone or fax

Worldwide + 1 [phone] Fax

A complete description of Hewlett-Packard electronic services is
provided in document #9020.

HP Audio Tips (USA only) HP Automated Support Directory

HP Audio Tips is an automated system containing recordings which can
direct you to Hewlett Packard support services. Live support is not
available through this service.

Dial 1 [phone] and press 3, to access HP Audio Tips.

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Information Services

Ordering Drivers and BIOS on Diskette

You can order diskettes from HP, with the latest versions of drivers,
BIOS and software utilities. The diskettes will be delivered by mail.

Information for ordering diskettes is set out in the table below:

North and Latin America Europe

Phone [phone]
Monday - Saturday
24 hours per day

Fax [phone] Fax [phone]

Mail
US Driver Fulfillment for
Hewlett-Packard
PO Box 1754, Greeley,
Colorado 80632
USA

Australia Asia - Pacific

Phone + 61 (2) 565 6099
Monday - Friday

8.30 a.m. - 5.30 p.m.
Australian Eastern Time

Fax + 61 (2) 519 5631 Fax + 65 740 4499

Mail
Fulfill: Plus Pty Ltd.,
Private Bag 75,
Alexandria NSW
Australia 2015

Phone [phone]
Monday - Friday

8.30 a.m. - 6.00 p.m.
Central European Time

Mail
European Fulfillment for
Hewlett-Packard
c/o StarPak International, Ltd.,
Hartlepool, Cleveland,TS25 2YP
United Kingdom

Phone + 65 740 4477
Monday - Friday

8.30 a.m. - 5.30 p.m.
Singapore Time

Mail
Fulfill: Plus Pte Ltd.,
No 51, Ubi Ave. 3,
Singapore 1440

To identify a specific BIOS, driver or utility for your PC, please follow
the steps listed below prior to placing your order.

• Contact your authorized HP reseller for assistance in selecting the

appropriate driver.

• If your reseller is unable to help you, call HP FIRST for the most up-

to-date list of drivers.

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4 Hewlett Packard Support and Information Services

HP Support Services

HP Support Services

Hewlett-Packard provides a three year hardware warranty which
includes on-site service during the first year after purchase, and a
return service during the second and third years after purchase. This
warranty coverage will apply from the nearest HP or HP authorized
service outlet.

HP telephone support for your Vectra PC is available during the first
year of your hardware warranty. This service will also provide technical
assistance with the basic configuration and setup of your Vectra PC and
for the bundled or pre-loaded operating system.

Lifeline Telephone support is available during the second and third
years of hardware warranty, via the Lifeline program, which is a fee­based service.

HP does NOT provide support for Vectra PCs configured as network
servers. We recommend HP NetServers for your network server
requirements.

NOTE Reloading the software bundled or pre-loaded on your PC is not covered

by the HP three-year warranty.
For your bundled application, HP recommends that you keep the
master CD-ROM.

Your HP authorized reseller offers various service contracts which can
be tailored to your particular support needs.

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Telephone Support

Hewlett-Packard Telephone Support

HP North American
Customer Support
Center

HP European Customer
Support Center

Assistance from the HP North American Customer Support Center is
available Monday to Friday, 7:00 am to 6:00 pm Mountain time.

The number is: [phone]

Assistance from the HP European Customer Support Center is available
Monday to Friday, 8:30 am to 6:00 pm Central European time.

Country Language Local Number

United Kingdom English 0171 512 5202
Ireland English 01 662 5525
Netherlands Dutch 020 606 8751
Belgium Dutch 02 626 8806

French 02 626 8807

Switzerland French 084 880 1111

German 084 880 1111
Germany German 0180 525 8143
France French 04 50 43 9853
Austria German 0660 6386

1

Norway Norwegian 22 11 6299
Denmark Danish 3929 4099
Sweden Swedish 08 619 2170
Italy Italian 02 26410350
Spain Spanish 902 321 123
Portugal Portuguese 01 441 7199

1. For non-listed European countries, support is available in English by
calling [phone].

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4 Hewlett Packard Support and Information Services

Lifeline Telephone Support

Please have the following information ready when you call so that your
enquiry can be dealt with quickly:

• your HP Vectra model number and serial number

• the operating system version and the configuration

• a description of the software installed and the accessories used.

Lifeline Telephone Support

Lifeline is a fee-based telephone support program for Vectra PCs
available after the one-year telephone support provided as part of the
hardware warranty has expired.

Your call can either be charged to your phone bill at a per minute rate
or to your credit card (Visa, Mastercard or American Express) at a flat
fee.

The charge begins AFTER you have been put in contact with a support
technician. If your problem is found to be covered by the HP Hardware
Warranty, no charge will be applied.

In the US please call the appropriate number listed below.

Number Method of Payment Charge Type

1 [phone] Charged to phone bill per minute rate

1 [phone] Charged to credit card Flat fee

In Europe, please call the telephone support center ([phone]

5202).

Free access to HP information services is not affected by this service.
You are encouraged to access HP Information Services throughout the
life of your PC, whether in or out of warranty.

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4 Hewlett Packard Support and Information Services

HP Network Phone-in Support Service (NPS)

HP Network Phone-in Support Service (NPS)

The HP Network Phone-in Support Service (NPS) provides fast access
to HP experts in networked Multivendor environments.

It can help you to:

• resolve complex network problems,

• leverage HP’s alliances with leading Network Operating Systems and

Network manufacturers,

• support your HP and non-HP products with a single telephone call,

• increase network uptime.

You can purchase the HP NPS service as an annual contract, billable in
advance annually, bi-annually, quarterly, or at an hourly rate. This
contract service provides unlimited toll-free access to HP Response
Center Engineers (RCEs).

To obtain an HP NPS contract, contact your HP authorized reseller, or
if you are in the US call [phone].

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4 Hewlett Packard Support and Information Services

Summary

Summary

The table below summarizes the services and support available from
HP or authorized resellers.

Service Covers Period

covered

Basic
Warranty

HP
SupportPack
on-site
service

HP Support
Assistant

Electronic
services

Technical
Phone
support

Lifeline
phone
support

Parts and labor for HP
products:
first year on-site,
second and third year
return to HP.

Parts and labor for HP
products.

CD-ROM containing:
Product Manuals,
Technical Information
and Product features.

Technical information,
drivers, utilities, tools
and diagnostics.

Basic assistance for
PC setup,
configuration,
start-up and
hardware diagnosis.

Basic assistance for
PC setup,
configuration,
start-up and
hardware diagnosis.

Three years from
date of purchase.

First three years. Next working day. One fee which

Released
quarterly.

Anytime. 24-hour access. No charge. Anytime. HP BBS,

First year. Business hours. No charge. At time of

After first year. Business hours. Per- call fee,

Response

Fee When

time

Next working day
for on-site.

N/A Annual

No charge. At time of

covers the three
years.

subscription.

no time limit.

available

purchase.

Within 30 days
of purchase.

Anytime. HP.

purchase.

Anytime after
first year.

from

HP.

HP Authorized
reseller.

WWW,
CompuServe,
America
Online.

HP.

HP.

Purchase

HP Network
Phone-in
support

Service
Contracts

Advanced remote
technical support for
multivendor
networked
environments.

Technical Support. Customer

Annual contract. Business hours:

defined.

24-hour/ 7-day
service also
available.

As required. Annual fee, or

Annual fee, or
minimum fee
per incident.

fee per incident.

Anytime. HP Authorized

reseller.

Anytime. Reseller.

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Marketing Headquarters

Hewlett-Packard Marketing Headquarters

Should you wish to contact Hewlett-Packard, check your local
telephone directory for the HP Sales and Service Office near you. If you
cannot find a convenient HP office, you can write to one of the major
HP Sales and Service Offices or one of the Worldwide Marketing
Headquarters listed here.

ASIA
Far East Sales Region Hdqtrs
Hewlett-Packard Asia Ltd.
22/F Peregrine Tower
Lipp Centre
89 Queensway, Central
Hong Kong

EUROPE
European Operations Hdqtrs
Hewlett-Packard S.A.
150, route du Nant-d’Avril
P.O. Box 1217
Meyrin 2/Geneva
Switzerland

MIDDLE EAST / AFRICA
Middle East / Central Africa Sales Hdqtrs
Hewlett-Packard S.A.
Rue de Veyrot 39
CH-1217 Meyrin 1/Geneva
Switzerland

Hewlett-Packard LATIN AMERICA
Prolongación Reforma No. 700
Col. Lomas de Santa Fe
Del. Alvaro Obregón
México
01210 Mexico, D.F.

USA
Intercon Operations Hdqtrs
Hewlett-Packard Company
3495 Deer Creek Road
P.O. Box 10495
Palo Alto, CA 94303-0896
USA

CANADA
Hewlett-Packard Ltd.
6877 Goreway Drive
Mississauga
Ontario L4V 1M8
Canada

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4 Hewlett Packard Support and Information Services

Hewlett-Packard Marketing Headquarters

72 English

Glossary

adapter An accessory board, that
connects to the system board via an
accessory board slot.

BBS Bulletin Board System. A
computer that uses a modem and
software to serve as an information
source for other computers equipped
with a modem. Hewlett-Packard has a
BBS that can be reached at +1 (408)
553-3500.

BIOS Basic Input-Output System.
Software that provides an interface
between the computer hardware and
the operating system.

bus An electrical connection over
which information is transported.

cache A block of high-speed memory
used for the temporary storage of
data.

CD-ROM Compact Disc Read Only
Memory. A mass storage device that
uses compact disc technology. CDs
can store data, but most cannot be
written to.

device driver Software that enables
the computer to interface with a
specific peripheral, such as a printer
or display.

EPA energy star program A
standard for power management
which requires automatic power­down to less than 30 W.

expansion slot A slot inside the
computer, connected to the system
board, that can be used for accessory
boards.

extended memory Memory which
can be addressed by the processor in
the area of memory above the first
1 MB.

HP Utilities Software provided by
Hewlett-Packard to perform certain
tasks, for example, changing the date
and time.

IDE Integrated Device Electronics.
An interface standard for
communications between the
computer and a hard disk or CD-ROM.

CMOS memory An area of your
computer’s memory whose contents
are preserved when you turn off the
computer. CMOS memory stores
information that must be maintained,
such as your computer’s
configuration.

controller A device that enables
another device (such as a hard disk)
to communicate with the computer.

IRQ Interrupt Request. A signal,
which, when received by the
processor, halts the current process
and allows a different task to be
undertaken.

jumper An electrically-conductive
part that is used to connect two or
more points on a circuit board.
Commonly used to select
configuration options.

English 73

Glossary

mass storage Any device used to
store large amounts of data. Usually
refers to hard disks and tape backup
units.

memory modules Miniature boards
containing memory chips. Used for
increasing the amount of memory
available in the computer.

multimedia Combining static media
(such as text and pictures) with
dynamic data (such as sound, video,
and animation) on the same system.

network server mode A security
feature that prevents unauthorized
use of an input device (like a
keyboard or mouse) while your
computer is running as an unattended
network server.

pixel Picture element. The smallest
addressable spot on the screen.

POST Power-On-Self-Test. A series
of tests your computer performs
when you switch the computer on.

RAM Random Access Memory. This
memory is used to hold programs and
data temporarily.

resolution A measure of the visible
detail on a screen or printout. Screen
resolution is measured in ‘pixels
across’ by ‘pixels down’ by ‘number of
colors’. Printer resolution is measured
in dpi (dots-per-inch).

ROM Read-Only Memory. Computer
memory used to store parts of the
computer’s operating system
permanently. ROM chips can contain
instructions and data.

SCSI Small Computer System
Interface. A high-speed data bus used
for connecting hard disks, tape drives,
and other accessories to your
computer.

SCSI chain Devices connected on a
single SCSI bus.

Setup program Used to inform the
computer about its configuration, for
example the amount of memory
installed. The setup program is stored
in ROM on the system board.

shadow RAM A method of
relocating the system and/or video
BIOS from slower ROM chips to faster
RAM to improve system performance.

SIMM Single In-line Memory
Module. A small board containing
several RAM chips.

terminator A resistor at the end of a
SCSI cable that prevents the signal
from reflecting back along the cable.

video controller A chip or
expansion card which converts
signals in the computer into
displayable signals.

video RAM Memory that enables or
speeds up drawing to the screen or
increases resolution or color options.

74 English

Index

A

accessories

installing, 11–??

accessory board

installing, 26
problems, 42

Accessory boards, configuring in Win-

dows 3.11, 26
air flow guide, 14
America Online

HP Forum, 62

audio

connectors, 4
problems, 45

B

BBS library

access numbers, 63

BIOS

obtaining via HP BBS, 63
obtaining via World Wide Web, 63
ordering by mail, 65
updating video BIOS, 18

C

cables

keyboard, 3

CD-ROM drive

installing, 24
CD-ROM drive, does not work, 41
Changing the battery, 47
CompuServe

free introductory membership, 61

HP forum, 61
connecting

display, 3

keyboard, 3

power cables, 5
connectors

audio, 4

headphones, 4

microphone, 4

MIDI, 4

printer, 3
cover

replacing, 13
cover, removing, 13

D

display

connecting, 3

DMA Channels

used by the PC, 51

drivers

obtaining via HP BBS, 63
obtaining via World Wide Web, 63
ordering by mail, 65

E

error message, 35

F

flexible disk drive

installing, 24
problems, 40

G

glossary, 73

H

hard disk

problems, 40

headphones jack

location of connector, 4

Hewlett-Packard

BBS library, 63
information services, 61
marketing headquarters, 71
support and information services, 57
World Wide Web access, 63

HP Forum

on America Online, 62
on CompuServe, 61

I

I/O addresses

used by the PC, 51

IDE drives, 19

installing, 22

replacing, 22
information services, 61
Installing

main memory, 15

memory, 15
installing

accessories, 11–??

accessory boards, 26
CD-ROM drive, 24
flexible disk drive, 24
IDE drives, 22
mass storage devices, 19
printer, 3
processor upgrade, 29

tape drive, 24
Installing memory, 15
Interrupt Request Channels

used by the PC, 51

J

jumper location, 49

K

keyboard

connecting, 3
keyboard, problems, 37

L

LINE IN jack

location of connector, 4
LINE OUT jack

location of connector, 4

M

mass storage devices

connectors, 19

installing, 19
Memory

installing, 15
memory

installing main memory, 15
microphone

location of connector, 4
MIDI

connector, 4
mouse

problems, 39

N

network

telephone support, 69

P

parallel port

location, 3

75

Index

password

setting, 7

PC

starting, 6

stopping, 6
PC, unpacking, 2
power cables, connecting, 5
printer

connector, 3

installing, 3

problems, 39
problems

with accessory board, 42

with software, 43

with the audio interface, 45

with the flexible disk drive, 40

with the hard disk, 40

with the printer, 39
processor upgrade

installing, 29

R

removing the cover, 13
replacing

IDE drives, 22
Replacing cover, 13

S

serial port

location, 3
setting

passwords, 7
Setup program, 52
SETUP, can’t change values, 34
software

problems, 43
starting

PC, 6
Starting and Stopping Your PC, 6
stopping

PC, 6
support

by telephone, 67, 68

information services, 57

Network Phone-in Support, 69

summary of services, 70
Support Assistant

ordering information, 60

switch location, 49
System board, 49
system board, 49

jumper location, 49
switch location, 49

System board, switches, 49

T

tape drive, installing, 24
telephone support

for networks, 69
out of warranty, 68

under warranty, 67
tools required for installation, 2
troubleshooting, 31

U

unpacking the PC, 2
URL

for HP World Wide Web site, 63

V

video board

flash BIOS, 18

W

World Wide Web

access to HP, 63

76

Regulatory Information and Warranty

Regulatory Information

DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: HEWLETT-PACKARD

Manufacturer’s Address: 5 Avenue raymond Chanas

38320 Eybens, FRANCE

Declares that the product:

Product Name: Personal Computer
Model Number: HP Vectra VA 6/xxx

Models DT and MT

Conforms to the following Product Specifications:

upplementary information: The product herewith complies with the requirements of the EMC Directive

S

89/336/EEC amended by Directive 93/68/EEC and the Low Voltage Directive 73/23/EEC, and carries the
CE marking accordingly.

Grenoble Jean-Marc JULIA
January 1997 Product Quality Manager

SAFETY

EMC

International: IEC 950: 1991+A1+A2 +A3
Europe: EN 60950: 1992+A1+A2

EN 60825-1994

CISPR 22: 1993 /EN 55022: 1994 Class B
EN 50082-1: 1992

IEC 801-2: 1992 / prEN 55024-2: 1992 - 4 kV CD, 8 kV AD
IEC 801-3: 1984 / prEN 55024-3: 1991 - 3 V/m
IEC 801-4: 1988 / prEN 55024-4: 1992 - 0.5 kV Signal Lines,

1 kV Power Lines

IEC 555-2:1982 + A1:1985 / EN 60555-2:1987

IEC 1000-3-3:1994 / EN 61000-3-3:1995

français78 français

FCC (for USA only)

Federal Communications Commission Radio Frequency Interference Statement
Warning:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates and uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to correct the interference by one or more of the
following measures:

• reorient or relocate the receiving antenna

• increase the separation between the equipment and the receiver

• connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• consult the dealer or an experienced radio/TV technician for help.
Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP
shielded cables, such as those you receive with your system. Changes or modifications not expressly approved
by Hewlett-Packard could void the user’s authority to operate the equipment.

Notice for Canada

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la Class B respecte toutes les exigences du Règlement sur le matériel brouilleur du
Canada.

Safety Warning for the USA and Canada

If the power cord is not supplied with the computer, select the proper power cord according to your local
national electric code.

USA: use a UL listed type SVT or SJT detachable power cord.
Canada: use a CSA certified detachable power cord.

For your safety, never remove the PC’s cover without first removing the power cord and any connection to a
telecommunication network. Always replace the cover before switching on again.

Si le cordon secteur n’est pas livré avec votre ordinateur, utiliser un cordon secteur en accord avec votre code
electrique national.

USA: utiliser un cordon secteur “UL listed”‚ de type SVT ou SJT.
Canada: utiliser un cordon secteur certifié CSA.

Pour votre sécurité, ne jamais retirer le capot de l’ordinateur sans avoir préalablement débranché le cordon
secteur et toute connection à un réseau de télecommunication. N’oubliez pas de replacer le capot avant de
rebrancher le cordon secteur.

Changing a battery

There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge,
disassemble or burn the old battery. Replace the battery only with the same or equivalent type recommended by
the manufacturer.The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless,
in order to protect the environment, do not dispose of batteries in household waste. Please return used batteries
to the shop from which you bought them, to the dealer from whom you purchased the PC, or to Hewlett
Packard, so that they can either be recycled or disposed of in an environmentally sound way. Returned used
batteries will be accepted free of charge.

NL

Bij dit apparaat zijn batterijen geleverd. Wanneer deze leeg zijn, moet U ze niet weggooien maar inleveren als
KCA.

Changement de la pile

Il y a danger d’explosion lorsque la pile n’est pas installée correctement. Pour votre sécurité, ne jamais essayer
de recharger, de démonter ou de brûler l’ancienne pile. Remplacer uniquement avec une pile du même type ou
d’un type équivalent recommandé par HP. La pile de cet ordinateur est une pile au lithium qui ne contient pas de
métaux lourds, néanmoins, afin de protéger l’environnement, il ne faut pas la jeter dans les ordures ménagères
mais la rendre au magasin ou vous l’avez achetée, ou revendeur où vous avez acheté l’ordinateur, ou à Hewlett
Packard, pour qu’elle soit recyclée, ou stockée de manière qui ne nuit pas à l’environnement. Les piles usées
seront acceptées gratuitement.

françaisfrançais 79

Notice for the United Kingdom

The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public
Telecommunication Systems within the United Kingdom.

Noise Declaration for Germany

Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland)
LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.

Notice for Japan

Notice for Korea

français80 français

HP Hardware Warranty

Important: This is your hardware product warranty statement. Read it carefully.
Warranty terms may be different in your country. If so, your Authorized HP Dealer or

Hewlett-Packard Sales and Service Office can give you details.

Three Year Limited Hardware Warranty

Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a
period of three years from receipt by the original end-user purchaser.

The three year warranty includes on-site service during the first year of use, and return service provided by an
HP Service Center or a participating Authorized HP Personal Computer Dealer Repair Center, during the second
and third years of use.

If HP receives notice of above defined defects during the warranty period, HP will either, at its option, repair or
replace products which prove to be defective.

Should HP be unable to repair or replace the product within a reasonable amount of time, the customer’s
alternate exclusive remedy shall be a refund of the purchase price upon return of the product.

Limitation of Warranty

The above warranty shall not apply to defects resulting from: misuse; unauthorized modification; operation or
storage outside the environmental specifications for the product; in-transit damage; improper maintenance; or
defects resulting from use of non-HP software, accessories, media, supplies, consumables, or such items not
designed for use with the product.

HP makes no other express warranty, whether written or oral, with respect to this product.
Any implied warranty of merchantability or fitness is limited to the three-year duration of this written warranty.
Some states or provinces do not allow limitations on how long an implied warranty lasts, so the above limitation

or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state,

or province to province.

Limitation of Liability and Remedies

The remedies provided above are the customer’s sole and exclusive remedies.
In no event shall HP be liable for any direct, indirect, special, incidental, or consequential damages, whether

based on warranty, contract, tort, or any other legal theory.
The foregoing limitation of liability shall not apply in the event that any HP product sold hereunder is

determined by a court of competent jurisdiction to be defective and to have directly caused bodily injury, death,
or property damage; provided, that in no event shall HP’s liability for property damage exceed the greater of
$50,000 or the purchase price of the specific product that caused such damage.

Some states or provinces do not allow the exclusion or limitation of incidental or consequential
damages–including lost profit–so the above limitation or exclusion may not apply to you.

Obtaining On-Site Warranty Service

To obtain on-site warranty service, the customer must contact an HP Sales and Service Office (in the US, call
the HP Customer Support Center at [phone]) or a participating Authorized HP Personal Computer
Dealer Repair Center and arrange for on-site repair of the product. The customer must be prepared to supply
proof of the purchase date.

This warranty is extended worldwide to products purchased from HP or an Authorized HP Personal Computer
Dealer which are reshipped by the original purchaser either for use by the original purchaser or provided as an
incidental part of systems integrated by the original purchaser. Service is provided in the same manner as if the
product was purchased in the country of use and can only be provided in countries where the product is
designed to operate. If the product is not normally sold by HP in the country of use, it must be returned to the
country of purchase for service.

The system processor unit, keyboard, mouse, and Hewlett-Packard accessories inside the system processor
unit–such as video adapters, mass storage devices, and interface controllers–are covered by this warranty.

françaisfrançais 81

Customer-replaceable components–such as the keyboard or mouse–may be serviced through expedited part
shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on
replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be
returned.

HP products external to the system processor unit–such as external storage subsystems, displays, printers, and
other peripherals–are covered by the applicable warranties for those products; HP software is covered by the
HP Software Product Limited Warranty.

On-site visits caused by non-Hewlett-Packard products–whether internal or external to the system processor
unit–are subject to standard per-incident travel and labor charges.

On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel
Areas–areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit
routine travel–service is provided on a negotiated basis at extra charge.

Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP
holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second
business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and
negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and
Service Office.

Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or
distributor.

Service contracts which provide after-hour or weekend coverage, faster response time, or service in an
Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional
charge.

Customer Responsibilities

The customer may be required to run HP-supplied diagnostic programs before an on-site visit or replacement
part will be dispatched.

The customer is responsible for the security of its proprietary and confidential information and for maintaining a
procedure external to the products for reconstruction of lost or altered files, data, or programs.

For on-site service, the customer must provide: access to the product; adequate working space and facilities
within a reasonable distance of the product; access to and use of all information and facilities determined
necessary by HP to service the product; and operating supplies and consumables such as the customer would
use during normal operation.

When service is being performed on-site, a representative of the customer must be present at all times. The
customer must state if the product is being used in an environment which poses a potential health hazard to
repair personnel; HP or the servicing dealer may require that the product be maintained by customer personnel
under direct HP or dealer supervision.

Obtaining Return Warranty Service

When return warranty service applies, the product must be returned to a service facility designated by HP.
Customer must enclose a copy of a document proving date of purchase.

The customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP for
warranty service. HP shall pay for return of products to the customer except for products returned to the
customer from another country.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.

français82 français

HP Software Product License Agreement and Software & Product Limited Warranty

Your HP Vectra PC contains preinstalled software programs. Please read the Software License Agreement
before proceeding.

CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE
PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON
THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE
AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE
TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT,
YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE
MASTER DISKETTES, OR RETURN THE COMPLETE COMPUTER AND SOFTWARE FOR A FULL REFUND.

PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS.

HP Software Product License Agreement

UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE PRODUCT LICENSE AGREEMENT SHALL
GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE
HP COMPUTER PRODUCT. IT SHALL SUPERSEDE ANY NON-HP SOFTWARE LICENSE TERMS THAT MAY
BE FOUND ON-LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE
COMPUTER PRODUCT PACKAGING.

Note: Operating System Software by Microsoft is licensed to you under the Microsoft End User License
Agreement (EULA) contained in the Microsoft documentation. The following License Terms govern the use of
the software:

USE

. Customer may use the software on any one computer. Customer may not network the software or
otherwise use it on more than one computer. Customer may not reverse assemble or decompile the software
unless authorized by law.

COPIES AND ADAPTATIONS.

purposes or (b) when copying or adaptation is an essential step in the use of the software with a computer so
long as the copies and adaptations are used in no other manner.

OWNERSHIP.

ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and
protected under the copyright laws. Customer acknowledges and agrees that the software may have been
developed by a third party software supplier named in the copyright notices included with the software, who
shall be authorized to hold the Customer responsible for any copyright infringement or violation of this
Agreement.

PRODUCT RECOVERY CD-ROM

product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the
HP computer with which the product recovery CD-ROM was originally provided.(ii) The use of any operating
system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the
Microsoft End User License Agreement (EULA).

TRANSFER OF RIGHTS IN SOFTWARE.

as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be
bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that his/her rights in the
software are terminated and that he/she will either destroy his/her copies and adaptations or deliver them to the
third party.

SUBLICENSING AND DISTRIBUTION.

copies or adaptations of the software to the public in physical media or by telecommunication without the prior
written consent of Hewlett-Packard.

TERMINATION.

terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so
within thirty (30) days of such notice.

UPDATES AND UPGRADES.

which may be available from Hewlett-Packard under a separate support agreement.

EXPORT CLAUSE.

violation of the U.S. Export Administration regulations or other applicable regulation.

U.S. GOVERNMENT RESTRICTED RIGHTS.

subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause in DFARS 252.227-7013. Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA
94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.227­19(c)(1,2).

Customer agrees that he/she does not have any title or ownership of the software, other than

Hewlett-Packard may terminate this software license for failure to comply with any of these

Customer agrees not to export or re-export the software or any copy or adaptation in

Customer may make copies or adaptations of the software (a) for archival

. If your computer was shipped with a product recovery CD-ROM: (i) The

Customer may transfer rights in the software to a third party only

Customer may not lease, sublicense the software or distribute

Customer agrees that the software does not include updates and upgrades

Use, duplication, or disclosure by the U.S. Government is

françaisfrançais 83

HP Software Product Limited Warranty

THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL SOFTWARE THAT IS PROVIDED
TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT, INCLUDING ANY OPERATING
SYSTEM SOFTWARE. IT SHALL SUPERSEDE ANY NON-HP WARRANTY TERMS THAT MAY BE FOUND ON­LINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT
PACKAGING.

Ninety-Day Limited Software Warranty.

the purchase that the software product will execute its programming instructions when all files are properly
installed. HP does not warrant that the software will be uninterrupted or error free. In the event that this
software product fails to execute its programming instructions during the warranty period, Customer’s remedy
shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time,
Customer’s alternate remedy shall be a refund of the purchase price upon return of the product and all copies.

Removable Media (If supplied).

recorded to be free from defects in materials and workmanship under normal use for a period of NINETY (90)
DAYS from the date of purchase. In the event the media proves to be defective during the warranty period,
Customer’s remedy shall be to return the media to HP for replacement. Should HP be unable to replace the
media within a reasonable amount of time, Customer’s alternate remedy shall be a refund of the purchase price
upon return of the product and destruction of all other non removable media copies of the software product.

Notice of Warranty Claims.

(30) days after the expiration of the warranty period.

Limitation of Warranty.

product. Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90-day
duration of this written warranty. Some states or provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation or exclusion may not apply to you. This warranty gives specific legal
rights, and you may also have other rights which vary from state to state, or province to province.

Limitation of Liability and Remedies.

EXCLUSIVE REMEDIES. IN NO EVENT SHALL HP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFIT) WHETHER BASED ON
WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY. Some states or provinces do not allow the
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not
apply to you.

Obtaining Warranty Service.

location indicated in the owner’s manual or service booklet.
Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not

apply and shall not affect the statutory rights of a Consumer.
(Rev. 19/11/96)

Customer must notify HP in writing of any warranty claim not later than thirty

HP makes no other express warranty, whether written or oral with respect to this

Warranty service may be obtained from the nearest HP sales office or other

HP warrants for a period of NINETY (90) DAYS from the date of

HP warrants the removable media, if supplied, upon which this product is

THE REMEDIES PROVIDED ABOVE ARE CUSTOMER’S SOLE AND

français84 français

Your HP Vectra PC Physical Characteristics

Characteristic Description

Weight (excluding display and
keyboard)

Dimensions Width: 21 cm (8.27”), Height: 41.5 cm (16.34”),

Footprint 0.085 m
Storage temperature -40 ºC to 70º (-40 ºF to 158 ºF)
Storage humidity 8% to 80% (relative)
Operating temperature 5 ºC to 40ºC (40 ºF to 104 ºF)
Operating humidity 15% to 80% (relative)
Power supply Input voltage: 100 - 127 & 200 - 240 V ac

Acoustic noise emission: Sound Power LwA:

Maximum output power 160 W continous

15 kg (33 pounds)

Depth: 40.5 cm (15.95”)

2

(0.91 ft2)

Input frequency: 50/60 Hz

<40 dB

50%

PC Documentation Roadmap

If you want to ...

Setup

Set up your computer

Learn how to use your HP
Vectra PC’s hardware and
software

Learn how to use your
operating system

Learn how to upgrade your
computer by installing
accessories

&

:

:

&

:

&

HP User’s Guide

Setting Up and Using Your PC

Reference

HP Help

Start ☞ Help ☞Contents

Operating System Online Help

Start ☞ Help ☞Contents

Operating System
User’s Guide

HP Help

Start ☞ Help ☞Contents

HP User’s Guide

How to Install Accessories Inside
Your PC

Troubleshooting and Support

Find out about the
different support options
available, and how to
troubleshoot your
computer

Paper not bleached with chlorine

:

&

HP Help

Start ☞ Help ☞Contents

HP User’s Guide

HP Support and Information Services

Part Number

Printed in

D4210-90101