HP t730 Troubleshooting Guide
Troubleshooting Guide
HP t730 Thin Client
© Copyright 2015, 2016 HP Development
Company, L.P. The information contained
herein is subject to change without notice.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies. AMD is a trademark of Advanced
Micro Devices, Inc.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition (December 2016)
First Edition (November 2015)
Document Part Number: 812515-003
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
About This Book
WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set o in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product features ........................................................................................................................................... 1
Front panel components ........................................................................................................................................ 1
Rear panel components ......................................................................................................................................... 3
Serial number location .......................................................................................................................................... 4
2 Hardware changes ......................................................................................................................................... 5
Warnings and cautions .......................................................................................................................................... 5
Removing and replacing the access panel ............................................................................................................ 5
Removing the access panel ................................................................................................................. 5
Replacing the access panel ................................................................................................................. 7
Locating internal components ............................................................................................................................... 8
Removing and replacing the M.2 ash storage module ........................................................................................ 9
Removing and replacing the battery ................................................................................................................... 11
Replacing a low-prole PCI-Express card ........................................................................................................... 13
Replacing a WLAN module ................................................................................................................................... 15
Installing an internal USB ash drive .................................................................................................................. 17
Installing additional SDRAM system memory ..................................................................................................... 18
SODIMMs ............................................................................................................................................ 18
DDR3L-SDRAM SODIMMs ................................................................................................................... 18
Populating SODIMM sockets ............................................................................................................. 18
Installing SODIMMs ............................................................................................................................ 19
Appendix A Computer Setup (F10) Utility, BIOS Settings .................................................................................... 22
Computer Setup (F10) Utilities ............................................................................................................................ 22
Using Computer Setup (F10) Utilities ................................................................................................ 22
Computer Setup—File ....................................................................................................................... 24
Computer Setup—Storage ................................................................................................................ 25
Computer Setup—Security ............................................................................................................... 26
Computer Setup—Power .................................................................................................................. 28
Computer Setup—Advanced ............................................................................................................. 28
Changing BIOS Settings from the HP BIOS Congure Utility (HPBCU) ................................................................ 30
Updating or restoring a BIOS ............................................................................................................................... 32
Appendix B Diagnostics and troubleshooting .................................................................................................... 34
LEDs ..................................................................................................................................................................... 34
Wake-on LAN ....................................................................................................................................................... 35
v
Power-On Sequence ............................................................................................................................................ 35
Resetting the Setup and Power-on passwords ................................................................................................... 36
Power-on diagnostic tests ................................................................................................................................... 36
Interpreting POST diagnostic front panel LEDs and audible codes .................................................................... 37
POST numeric codes and text messages ............................................................................................................. 39
Troubleshooting ................................................................................................................................................... 41
Basic troubleshooting ....................................................................................................................... 41
Diskless (No-Flash) unit troubleshooting ......................................................................................... 42
Conguring a PXE server ..................................................................................................................................... 43
Appendix C Using HP ThinUpdate to restore the image ...................................................................................... 44
Appendix D Device management ...................................................................................................................... 45
Appendix E Adding an Image Restore Tool ........................................................................................................ 46
Appendix F Power cord set requirements .......................................................................................................... 47
General requirements .......................................................................................................................................... 47
Japanese power cord requirements .................................................................................................................... 47
Country-specic requirements ............................................................................................................................ 48
Appendix G Statement of Volatility .................................................................................................................. 49
Appendix H Specications ............................................................................................................................... 51
Index ............................................................................................................................................................. 52
vi
1 Product features
This guide describes the features of the thin client. For more information about the hardware and software
installed on this thin client, go to http://www.hp.com/go/quickspecs and search for this thin client.
Various options are available for your thin client. For more information about some of the available options,
go to the HP website at http://www.hp.com and search for your specic thin client.
Front panel components
For more information, go to http://www.hp.com/go/quickspecs and search for your specic thin client to nd
the QuickSpecs.
Item Component Item Component
1 Power button 4 USB 3.0 ports (2)
Front panel components 1
Item Component Item Component
2 Flash drive activity LED 5 Headset port
3 USB 2.0 ports (2) 6 Headphone port
2 Chapter 1 Product features
Rear panel components
For more information, go to http://www.hp.com/go/ quickspecs/ and search for your specic thin client to nd
the QuickSpecs.
Item Component Item Component
1 PS/2 mouse port 9 PS/2 keyboard port
2 Parallel port 10 Dual-mode DisplayPort 1.2 ports (4)
3 Serial ports (2) 11 Ethernet RJ-45 port
4 USB 2.0 ports (4) 12 Audio line-in port
5 Low-prole PCIe expansion slot* 13 Audio line-out port
6 Fiber NIC slot* 14 Power
7 Retractable AC power cord retention hook 15 Rear I/O panel latch
8 Cable lock slot
*Optional
Rear panel components 3
Serial number location
Every thin client includes a unique serial number located as shown in the following illustration. Have this
number available when contacting HP customer service for assistance.
4 Chapter 1 Product features
2 Hardware changes
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re:
Disconnect the AC power cord from the AC outlet and allow the internal system components to cool before
you touch them.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Do not disable the AC power cord grounding plug. The grounding plug is an important safety feature.
Plug the AC power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup,
posture, and health and work habits for computer users, and provides important electrical and mechanical
safety information. The Safety & Comfort Guide is located on the HP website at http://www.hp.com/ergo.
WARNING! Energized parts inside.
Disconnect power to the equipment before removing the enclosure.
Replace and secure the enclosure before re-energizing the equipment.
CAUTION: Static electricity can damage the electrical components of the thin client or optional equipment.
Before beginning the following procedures, be sure that you are discharged of static electricity by briey
touching a grounded metal object.
When the thin client is plugged into an AC power source, voltage is always applied to the system board. To
prevent damage to internal components, you must disconnect the AC power cord from the power source
before opening the thin client.
Removing and replacing the access panel
Removing the access panel
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
re, ALWAYS operate the thin client with the access panel in place. In addition to enhancing safety, the access
panel may provide important instructions and identication information, which may be lost if the access
panel is not used. DO NOT use any access panel except the one that is provided by HP for use with this thin
client.
Before removing the access panel, be sure that the thin client is turned o and the AC power cord is
disconnected from the AC outlet.
To remove the access panel:
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
Warnings and cautions 5
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage
to the internal components of the thin client.
5. Remove the stand from the thin client.
6. Lay the unit at on a stable surface with the right side up.
7. Release the latch (1) on the left side of the rear I/O panel, rotate the I/O panel (2) to the right, and then
lift it o the thin client.
8. Move the access panel latch (1) down to release the access panel.
9. Slide the access panel approximately 6 mm (.24 in) toward the back of the chassis, and then lift the
panel o of the thin client (2).
6 Chapter 2 Hardware changes
Replacing the access panel
To replace the access panel:
1. Position the access panel on the chassis, approximately 6 mm (.24 in) inside the edge of the chassis.
Slide the panel toward the front of the chassis (1) until it locks into place.
2. Move the access panel latch (2) up to secure the access panel.
3. Insert the hooks on the right side of the rear I/O panel (1) into the right side of the back of the chassis,
rotate the left side (2) to the chassis, and then press it to the chassis until it locks in place.
Removing and replacing the access panel 7
Locating internal components
Item Component Item Component
1 Memory compartment 4 PCIe riser connector
2 M.2 socket with ash storage module installed 5 M.2 socket with Wi-Fi module installed
3 USB 3.0 port 6 Battery
8 Chapter 2 Hardware changes
Removing and replacing the M.2 ash storage module
To remove the M.2 ash storage module:
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage
to the internal components of the thin client.
5. Remove the stand from the thin client.
6. Lay the unit at on a stable surface with the right side up.
7. Remove the thin client access panel. See Removing and replacing the access panel on page 5.
8. Locate the M.2 socket for ash storage module on the system board. See Locating internal components
on page 8.
9. Loosen the screw securing the ash storage module until the end of the module can be raised.
10. Pull the ash storage module out of the socket.
Removing and replacing the M.2 ash storage module 9
11. Pull the screw kit o of the ash storage module and attach it to the replacement ash storage module.
12. Slide the new ash storage module into the M.2 socket on the system board and press the module
connectors rmly into the socket.
NOTE: A ash storage module can be installed in only one way.
10 Chapter 2 Hardware changes
13. Press the ash storage module down and use a screwdriver to tighten the screw and secure the module
to the system board.
14. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing
the access panel on page 5.
15. Replace the thin client stand.
16. Reconnect the AC power cord and turn on the thin client.
17. Lock any security devices that were disengaged when the thin client access panel was removed.
Removing and replacing the battery
WARNING! Before removing the access panel, be sure that the thin client is turned o and the AC power cord
is disconnected from the AC outlet.
To remove and replace the battery:
1. Remove/disengage any security devices that prohibit opening the thin client.
2. Remove all removable media, such as USB ash drives, from the thin client.
3. Turn o the thin client properly through the operating system, and then turn o any external devices.
4. Disconnect the AC power cord from the AC outlet, and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as
the system is plugged into an active AC outlet. You must disconnect the AC power cord to avoid damage
to the internal components of the thin client.
5. Remove the stand from the thin client.
6. Lay the unit at on a stable surface with the right side up.
7. Remove the thin client access panel. See Removing and replacing the access panel on page 5.
8. Locate the battery on the system board. See Locating internal components on page 8.
9. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the
battery. When the battery pops up, lift it out (1).
Removing and replacing the battery 11
10. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the
positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2).
11. Replace and latch the access panel, and then reinstall the rear I/O panel. See Removing and replacing
the access panel on page 5.
12. Replace the thin client stand.
13. Reconnect the AC power cord and turn on the thin client.
14. Lock any security devices that were disengaged when the thin client access panel was removed.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, go to http://www.hp.com and search for “recycle”.
Batteries, battery packs, and accumulators should not be disposed of together with the general household
waste. In order to forward them to recycling or proper disposal, please use the public collection system or
return them to HP, an authorized HP partner, or their agents.
The Taiwan EPA requires dry battery manufacturing or importing rms, in accordance with Article 15 or the
Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or promotions.
Contact a qualied Taiwanese recycler for proper battery disposal.
12 Chapter 2 Hardware changes
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