HP T250 User Manual

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HP DesignJet T200/T600 Printer series User Guide

Edition 1

Legal notices

The information contained herein is subject to change without notice.

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The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

IPv6-ready

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Table of contents

1 Introduction ............................................................................................................................................................................................... 1

Safety precautions ................................................................................................................................................................... 1

Using this guide ........................................................................................................................................................................ 2

Printer models .......................................................................................................................................................................... 3

Main features ............................................................................................................................................................................. 4

Main components ..................................................................................................................................................................... 4

Turn the printer on and o ...................................................................................................................................................... 7

Front panel ................................................................................................................................................................................ 8

Printer solutions ....................................................................................................................................................................... 9

Mobile Printing ........................................................................................................................................................................ 11

Enable email printing ............................................................................................................................................................. 11

Reports .................................................................................................................................................................................... 11

2 Connecting the printer ........................................................................................................................................................................... 13

Choose which connection method to use .......................................................................................................................... 13

1. Connect the printer to your network .............................................................................................................................. 14

2. Set up your device ............................................................................................................................................................. 15

Other options .......................................................................................................................................................................... 15

3 Setting up the printer ............................................................................................................................................................................. 17

Introduction ............................................................................................................................................................................. 17

Automatic rmware update .................................................................................................................................................. 17

Turn email notications on and o ...................................................................................................................................... 17

Turn alerts on and o ............................................................................................................................................................ 17

Control access to the Embedded Web Server ................................................................................................................... 19

Set Windows driver preferences .......................................................................................................................................... 19

4 Personalizing the printer ....................................................................................................................................................................... 20

Change the language of the front-panel display .............................................................................................................. 20

Access the Embedded Web Server ...................................................................................................................................... 20

Change the language of the Embedded Web Server ....................................................................................................... 20

Access the HP Utility (Windows only) .................................................................................................................................. 21

Change the language of the HP Utility ................................................................................................................................ 21

Change the sleep mode setting ........................................................................................................................................... 21

Congure power button mode ............................................................................................................................................. 21

Change the auto-o setting ................................................................................................................................................. 21

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Change the front-panel display brightness ....................................................................................................................... 22

Congure network settings .................................................................................................................................................. 22

Congure rewall settings .................................................................................................................................................... 23

Embedded Web Server security settings ........................................................................................................................... 24

5 Paper handling ........................................................................................................................................................................................ 26

General paper-loading advice .............................................................................................................................................. 26

Load a roll onto the spindle .................................................................................................................................................. 26

Load a roll into the printer .................................................................................................................................................... 27

Unload a roll ............................................................................................................................................................................ 28

Load a single sheet ................................................................................................................................................................ 28

Unload a single sheet ............................................................................................................................................................ 29

Use the multi-sheet tray ....................................................................................................................................................... 29

View information about the paper ...................................................................................................................................... 30

Maintain paper ........................................................................................................................................................................ 31

Change the drying time ......................................................................................................................................................... 31

Turn the automatic cutter on and o .................................................................................................................................. 31

Form feed and form feed and cut ....................................................................................................................................... 32

6 Printing ..................................................................................................................................................................................................... 33

Mobile Printing ........................................................................................................................................................................ 33

Print using Wi-Fi Direct .......................................................................................................................................................... 34

Easy printing with HP Click ................................................................................................................................................... 36

Printing from an application using a printer driver ........................................................................................................... 37

7 Practical printing examples .................................................................................................................................................................. 43

Print a draft for revision with the correct scale ................................................................................................................. 43

Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ............................................................ 43

Print a document with the correct colors ........................................................................................................................... 44

Print a project using Autodesk AutoCAD ............................................................................................................................ 48

Print a presentation ............................................................................................................................................................... 50

Print and scale from Microsoft Oice .................................................................................................................................. 52

8 Handling ink cartridges and printhead ................................................................................................................................................ 54

About the ink cartridges ........................................................................................................................................................ 54

Storage of anonymous usage information ........................................................................................................................ 54

Check ink cartridge status .................................................................................................................................................... 54

Replace an ink cartridge ........................................................................................................................................................ 55

About the printhead ............................................................................................................................................................... 56

Safe mode ............................................................................................................................................................................... 56

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9 Maintaining the printer .......................................................................................................................................................................... 58

Check printer status ............................................................................................................................................................... 58

Take care of the printer ......................................................................................................................................................... 58

Clean the exterior of the printer .......................................................................................................................................... 58

Print Quality Diagnostic Report ............................................................................................................................................ 58

Clean the printhead ................................................................................................................................................................ 59

Align the printhead ................................................................................................................................................................ 60

Replace the printhead ........................................................................................................................................................... 61

Clean the encoder strip ......................................................................................................................................................... 63

Recalibrate the paper advance ............................................................................................................................................ 64

Move or store the printer ...................................................................................................................................................... 65

Firmware update .................................................................................................................................................................... 65

Software update ..................................................................................................................................................................... 65

Printer maintenance kits ....................................................................................................................................................... 65

HP Support Assistant ............................................................................................................................................................. 66

10 Accessories ............................................................................................................................................................................................ 67

How to order supplies and accessories .............................................................................................................................. 67

Introduction to the accessories ............................................................................................................................................ 68

11 Troubleshooting paper issues ............................................................................................................................................................ 69

Paper cannot be loaded successfully .................................................................................................................................. 69

Paper type is not in the driver .............................................................................................................................................. 71

Printer printed on the wrong paper type ........................................................................................................................... 72

Paper mismatch ..................................................................................................................................................................... 73

Roll has jammed ..................................................................................................................................................................... 73

Prevent a jam .......................................................................................................................................................................... 74

Multi-sheet tray has jammed ............................................................................................................................................... 75

A strip stays on the output tray and generates jams ....................................................................................................... 77

Printer displays out of paper when paper is available ..................................................................................................... 77

Prints do not fall neatly into the bin .................................................................................................................................... 77

Sheet stays in the printer when the print has been completed ..................................................................................... 77

Paper is cut when the print has been completed ............................................................................................................. 78

Cutter does not cut well ........................................................................................................................................................ 78

Roll is loose on the spindle ................................................................................................................................................... 78

12 Troubleshooting print-quality issues ................................................................................................................................................ 79

General printing advice ......................................................................................................................................................... 79

Horizontal lines across the image (banding) ..................................................................................................................... 79

Lines are too thick, too thin or missing ............................................................................................................................... 80

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Lines appear stepped or jagged .......................................................................................................................................... 80

Lines print double or in the wrong colors ........................................................................................................................... 80

Lines are discontinuous ........................................................................................................................................................ 81

Lines are blurred ..................................................................................................................................................................... 81

Line lengths are inaccurate ................................................................................................................................................... 82

Whole image is blurry or grainy ........................................................................................................................................... 82

Paper is not at ...................................................................................................................................................................... 83

Print is scued or scratched ................................................................................................................................................. 83

Ink marks on the paper ......................................................................................................................................................... 84

Black ink comes o when you touch the print .................................................................................................................. 84

Edges of objects are stepped or not sharp ........................................................................................................................ 84

Edges of objects are darker than expected ....................................................................................................................... 85

Vertical lines of dierent colors ........................................................................................................................................... 85

White spots on the print ........................................................................................................................................................ 85

Colors are inaccurate ............................................................................................................................................................. 85

Colors are fading .................................................................................................................................................................... 86

Image is incomplete (clipped at the bottom) ..................................................................................................................... 86

Image is clipped ...................................................................................................................................................................... 86

Some objects are missing from the printed image .......................................................................................................... 87

If you still have a problem ..................................................................................................................................................... 87

13 Troubleshooting ink cartridge and printhead issues ...................................................................................................................... 88

Cannot insert an ink cartridge .............................................................................................................................................. 88

Ink cartridge status messages ............................................................................................................................................. 88

Cannot insert the printhead ................................................................................................................................................. 88

14 Troubleshooting data communication issues ................................................................................................................................. 89

Communication failures between computer and printer ................................................................................................. 89

Wired network issues ............................................................................................................................................................ 90

Wireless network issues ........................................................................................................................................................ 90

Mobile Printing issues ............................................................................................................................................................ 93

Network conguration page ................................................................................................................................................. 93

15 Troubleshooting general printer issues ........................................................................................................................................... 95

Printer does not start ............................................................................................................................................................ 95

Printer does not print ............................................................................................................................................................ 95

Printer seems slow ................................................................................................................................................................ 95

Front panel is frozen .............................................................................................................................................................. 96

Cannot access the Embedded Web Server ........................................................................................................................ 96

Restore factory defaults and settings ................................................................................................................................ 96

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Alerts ........................................................................................................................................................................................ 97

16 Front-panel error messages .............................................................................................................................................................. 98

Text messages and numerical error codes ........................................................................................................................ 98

17 HP Customer Care .............................................................................................................................................................................. 100

Introduction .......................................................................................................................................................................... 100

HP Professional Services .................................................................................................................................................... 100

Customer Self Repair .......................................................................................................................................................... 101

Contact HP Support ............................................................................................................................................................. 101

18 Printer specications ......................................................................................................................................................................... 103

Functional specications .................................................................................................................................................... 103

Mobile Printing specications ............................................................................................................................................ 104

Physical specications ........................................................................................................................................................ 105

Memory specications ........................................................................................................................................................ 105

Power specications ............................................................................................................................................................ 105

Ecological specications ..................................................................................................................................................... 106

Environmental specications ............................................................................................................................................. 106

Acoustic specications ........................................................................................................................................................ 106

Glossary ..................................................................................................................................................................................................... 107

Index ........................................................................................................................................................................................................... 110

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viii ENWW

1 Introduction

Essential safety precautions and an overview of the printer's main features, components, software options and printing possibilities.

Safety precautions

Ensure proper use of the printer to prevent the printer from being damaged.

Follow these precautions at all times:

● Use the power supply voltage specied on the label. Avoid overloading the printer's electrical outlet with

multiple devices.

● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service,

see HP Support Center on page 100.

● Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A

damaged power cord can cause re or electric shock. Replace a damaged power cord with an HP-approved power cord.

● Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the

printer. Doing so may cause re, electric shock, or other serious hazards.

● For printers without a stand:

● Use a support strong enough to hold at least twice the total combined weight of the printer, supplies,

and accessories.

● Ensure the printer ts fully within the support's surface.

● Ensure that the support is used exclusively for the printer.

● Ensure that all the printer rubber bearings are located fully within the support's surface.

● Follow the assembly instructions that came with the printer, and keep them available to ensure safe

usage.

● Power o the printer and unplug the power cord from the power outlet in any of the following cases:

● When placing your hands inside the printer

● If there is smoke or an unusual smell coming from the printer

● If the printer is making an unusual noise not heard during normal operation

ENWW Safety precautions 1

● A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of the printer

● During an electrical storm (thunder and lightning)

● During a power failure

Using this guide

This guide can be downloaded from the HP Support Center.

See http://www.hp.com/go/DesignJetT200/manuals or http://www.hp.com/go/DesignJetT600/manuals.

Introduction

This is a brief introduction to the printer and its documentation for new users.

Use and maintenance

To help you carry out normal printer procedures.

Topics include the following:

● Connecting the printer on page 13

● Setting up the printer on page 17

● Personalizing the printer on page 20

● Paper handling on page 26

● Printing on page 33

● Mobile Printing on page 33

● Practical printing examples on page 43

● Handling ink cartridges and printhead on page 54

● Maintaining the printer on page 58

Troubleshooting

To help you solve problems that may occur while printing.

Included are the following topics:

● Troubleshooting paper issues on page 69

● Troubleshooting print-quality issues on page 79

● Troubleshooting ink cartridge and printhead issues on page 88

● Troubleshooting data communication issues on page 89

● Troubleshooting general printer issues on page 95

● Text messages and numerical error codes on page 98

2 Chapter 1 Introduction ENWW

Accessories, support and specications

Reference information, including customer care, the printer specications, and part numbers for paper types, ink supplies, and accessories.

Accessories on page 67, HP Customer Care on page 100, and Printer specications on page 103.

Glossary

The glossary contains denitions of printing and HP terms used in this documentation.

Glossary on page 107.

Index

In addition to the table of contents, there is an alphabetical index to help you to nd topics quickly.

Warnings and cautions

Symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged.

Follow the instructions marked with these symbols:

WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or

death.

CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or

damage to the printer.

Printer models

This guide covers various printer models. There may be slight dierences depending on the model.

Printer models are normally referred to by their short names for brevity:

Full name Short name

HP DesignJet T210 24-in Printer T210

HP DesignJet T230 24-in Printer T230

HP DesignJet T250 24-in Printer T250

HP DesignJet T630 24-in Printer T630-24

HP DesignJet T650 24-in Printer T650-24

HP DesignJet T630 36-in Printer T630-36

HP DesignJet T650 36-in Printer T650-36

NOTE: The images appearing in this User Guide may not look the same as the printer you have.

ENWW Printer models 3

Main features

HP DesignJet T200/T600 Printer series are four color inkjet printers, designed to deliver CAD / Construction drawings as well as high quality graphics.

Paper up to 610 mm (24 in) or 914 mm (36) wide can be used to print on. Some major features of the printer are shown below:

● Print resolution of up to 2400 × 1200 dpi using the Best print-quality option, the Maximum Detail option

and photo paper

● The printer can be controlled from its front panel or from a remote computer using the Embedded Web

Server, HP DesignJet Utility*. It can also be controlled from your tablet, or from your mobile device with the HP Smart App.

● Handles roll and cut-sheet paper, with a multi-sheet tray which automaticaly switches between both*

● Touch-sensitive front panel in color, with an intuitive graphical user interface

● Supports USB, Ethernet, or Wi-Fi connection

● Includes Web-connected features such as automatic rmware upgrades

● Supports remote printing from mobile devices with HP Smart App, see http://www.hpsmart.com

● Economode for printing economically

● Enables easy printing from desktop with HP Click, see http://www.hp.com/go/designjetclick

● Ink and paper usage information available from the Embedded Web Server, see Access the Embedded Web

Server on page 20

● Supplies information, troubleshooting, and rmware updates available from the HP Utility, see Access the HP Utility (Windows only) on page 21

● Access to the online HP Support Center, see HP Support Center on page 100

● HP Support Assistant supports the printer, see HP Support Assistant on page 66

● Compatible with the HP Applications Center – Poster App, see

http://www.hpapplicationscenter.com

*Windows only

* Multi-sheet tray included in HP DesignJet T600 and available as accessory for HP DesignJet T200 Printer series

Main components

Hardware features of your printer.

Front view (T600 Printer series)

Overview of the front of the printer's main hardware components.

4 Chapter 1 Introduction ENWW

1. Multi-sheet tray

2. Front panel

3. Main door

4. Ink cartridges

5. Carriage

6. Stand

Rear view (T600 Printer series)

Overview of the back of the printer's main hardware components.

ENWW Main components 5

1. Paper roll

2. Communication ports

3. Fast Ethernet port, to connect to a network

4. Speed USB device port, to connect a computer

5. Power button

6. Power socket

7. Multi-sheet tray

Rear view (T200 Printer Series)

Overview of the back of the printer's main hardware components.

NOTE: The multi-sheet tray is an accessory for this model.

6 Chapter 1 Introduction ENWW

1. Blue stop

2. Spindle

3. Paper roll

4. Fast Ethernet port, to connect to a network

5. Speed USB device port, to connect a computer

6. Power button

7. Power socket

Turn the printer on and o

The power key is located at the back of the printer.

The power key can also be used to put the printer into sleep mode. See Congure power button mode

on page 21. The key is illuminated when the printer is on. It ashes when the printer is in transition between on

and o.

However, if you plan to store the printer for a long period or the power key does not seem to work, you are recommended to unplug the power cord.

ENWW Turn the printer on and o 7

To turn it back on, plug in the power cord.

When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead.

NOTE: When the printer has not been used for a certain period of time (the default time is determined by

Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display, or sending a new job to print, returns it to active mode, and it can resume printing immediately. To change the sleep mode time, see Change the sleep mode setting on page 21.

Front panel

Located on the front left of the printer there is a touch-sensitive screen with a graphical user interface. From it, you can print, view information, change settings, and perform calibrations and tests, etc.

The front panel also displays alerts (warning and error messages) when needed.

1. Dashboard icons

The front panel dashboard lets you access the icons on the display, check the status of the printer, or monitor and manage current and scheduled printer tasks.

Tap or swipe down the tab at the top of a screen to open the dashboard:

● Tap to change printer settings.

● Tap to view ink information.

● Tap to view printhead information.

8 Chapter 1 Introduction ENWW

● Tap to view connectivity status information and to perform network conguration. If a network cable is

connected, is displayed instead.

NOTE: It is not possible to use wireless and wired network connections simultaneously.

● Tap to view information about Wi-Fi Direct.

● Tap to view information and congure ePrint to print from a computer or mobile device, sending an

email to the printer.

If the printer is left idle for some time, it goes into sleep mode and switches o the front-panel display. See how

congure the power management: Congure power button mode on page 21.

2. Home screen dynamic icons

The front panel has a central area to display dynamic information and icons.

The following items are displayed when you tap the paper icon :

● Tap to load, unload, and change options for roll paper.

● Tap to change options for the multi-sheet tray, or to activate it.

● Tap to load, unload, and change options for single sheets.

To change the printer settings or print reports, use the options available in: .

NOTE:

The active paper source is indicated by a slightly larger icon, with a white tick in a green circle: .

3. Fixed icons

On the lower side of the screen up to 3 xed icons can be seen at dierent times. Normally they are not all displayed at the same time.

● Tap to return to the home screen.

● Tap to view help about the current screen.

● Tap to go back to the previous screen without discarding changes.

Printer solutions

Drivers and other tools are provided with your printer to raster, review, print locally/remotely, and access support if required.

The following software is available for your printer at: http://123.hp.com or http://www.hp.com/go/

DesignJetT200/software or http://www.hp.com/go/DesignJetT600/software:

● Driver for Windows and Mac

ENWW Printer solutions 9

● The HP DesignJet driver that oers a preview, which enables you to see a basic preview of how your job will

● The Embedded Web Server that allows you to manage the printer from a remote computer, update the

printer's rmware and change various printer settings, etc.

See Access the Embedded Web Server on page 20.

● The HP Utility (Windows only) that allows you to manage the printer from a remote computer:

See Access the HP Utility (Windows only) on page 21.

NOTE: New versions of all printer software can be expected to appear from time to time. In some cases, when

you receive your printer there may already be later versions available on HP's website of some of the software provided with it.

10 Chapter 1 Introduction ENWW

Mobile Printing

Your printer can be connected to the Internet and the Web, providing various benets.

● Automatic rmware updates (see Firmware update on page 65)

● Print on HP printers from almost anywhere with HP Smart App

● Print on HP printers from almost any device, including smartphones and tablet computers

To take advantage of these benets, your printer must be connected to the Internet.

For the latest information, see http://www.hp.com/go/designjetmobility.

Enable email printing

Turn on Web Services to allow your printer to communicate securely over the Internet with web-connected printing services.

1. Make sure that your printer is correctly connected to the Internet.

2. Enable Web Services during initial setup of the printer, or later by touching on the home screen and

following the instructions on the front panel. The printer may need to restart if it has updated its rmware.

3. Retrieve the printer’s email address by touching on the home screen at any time.

4. This is an optional step: If you are the printer administrator, log in at HP Smart (http://www.hpsmart.com)

to customize your printer’s email address or manage user access for remote printing.

For the latest information, support, and terms of use of the HP Smart see http://www.hpsmart.com. You can also benet from automatic rmware updates after following this setup.

Reports

The internal prints give various kinds of information about your printer. They can be requested from the front panel.

Before requesting any internal print, check that the printer and the paper are ready for printing. The loaded paper should be at least A4 portrait—210 mm ((8.27 in)) wide—otherwise the print may be clipped.

To print any internal print, tap , then scroll down to Reports and tap it, then select the internal print you want. These are some of the prints available:

● Demo prints that show some of the capabilities of the printer

● User info prints

– Drawing demo

– Rendering demo

– GIS map demo

● Printer status report

● Print quality report

● Web access test report

● Network conguration

ENWW Mobile Printing 11

● Wireless test report

● Job log

● Error log

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2 Connecting the printer

Printing has never been easier, and your printer comes with various options for connecting to help you do so.

Choose which connection method to use

Your printer can be connected via Wireless, Gigabit Ethernet, or Hi-Speed USB.

Table 2-1 Connectivity methods

Step 1: Connect the printer to your network:

OPTION B

Use the front panel to choose one of these options:

OPTION A

Using your mobile

If you connect a new printer, the HP Smart App ( available in App Store and Play Store) can lead you through the process. Please note that both printer and device must be connected to the same Wi-Fi

Step 2: Set up your device:

- Printer and devices must be connected to the same network

- If required you can nd your printer's IP by scrolling down from the top of the screen

Connect to Wi-Fi

- If the printer is new, just follow the steps in the front panel

- Printer and device must be connected to the same Wi-Fi

Connect to Ethernet

If printer is new, connect the Ethernet cable before turning it on

Connect to USB

Use Hi-Speed USB cable, male USB type A to male USB type B

Automatic setup

Go to http://123.hp.com to download the HP software and driver

For advanced setup or additional software:

Go to the support page for your printer series:

http://www.hp.com/go/DesignJetT200/software

or http://www.hp.com/go/DesignJetT600/

software

NOTE: If you connect an Ethernet cable, it turns o the wireless capability of the printer.

ENWW Choose which connection method to use 13

NOTE: Wireless connections can be aected by the location of the network router and the device. In order to

improve a wireless connection:

1. Position the wireless access point in a more central position within the work place.

2. Place the wireless access point away from dense materials. Metal, concrete, double thick walls are the hardest to penetrate, wood and plasterboard are easier. Consider this when you position the printer.

3. Change the wireless channel to one that is not being used. Preferably 1, 6, or 11, as these are non-overlapping channels.

4. Extend the range of the wireless network with the use of a simple wireless extender or add more wireless access points.

1. Connect the printer to your network

If this is the rst time you are using the printer: Connect your printer by using the HP Smart App.

NOTE: Use the HP Smart APP for printer Setup during initialization. If your printer is not new and you want to

use the HP Smart App you need to go to the Default Conguration mode.

Set up using the HP Smart App

You can use the HP Smart App to set up the printer on your wireless network.

The HP Smart App is supported on iOS, Android, and Windows devices. For information, see Print from Apple iOS

or Android with HP Smart App on page 33.

1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses

Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.)

NOTE: The HP Smart App uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.

2. Open the HP Smart App.

3. Windows: On the home screen, tap Set Up a New Printer and follow the onscreen instructions to add a

printer to your network.

Android: On the home screen, tap the + icon and then tap Add Printer. Follow the onscreen instructions to add a printer to your network.

Set up the printer on your wireless network

On the front panel, use the Wireless Setup Wizard or Wi-Fi Protected Setup to set up wireless communication.

1. From the front panel, tap or swipe down the tab at the top of the screen to open the dashboard, and then

tap

Tap .

3. Tap Wireless Settings.

4. Tap Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the front panel instructions to complete the setup.

If you are already using the printer with a dierent type of connection, such as a USB connection, to change see

Mobile Printing on page 33.

14 Chapter 2 Connecting the printer ENWW

2. Set up your device

Prepare your printer with the correct software for your device.

Install the software (Windows)

Make sure to connect the printer and computer or mobile device to the same network.

Download the software from http://123.hp.com or go to http://www.hp.com/go/DesignJetT200/software or

http://www.hp.com/go/DesignJetT600/software.

Install the software (Mac OS X)

Make sure to connect the printer and computer or mobile device to the same network.

Download the software from http://123.hp.com or go to http://www.hp.com/go/DesignJetT200/software or

http://www.hp.com/go/DesignJetT600/software.

Add your printer

Add a printer to a network under Mac OS X.

▲ Go to System Preferences►Printers and Scanners, and then tap + to add a new printer.

● If you installed the driver: Select the IP tab, enter your IP address, and select the protocol HP JetdirectSocket. Tap Continue.

● If you want to use AirPrint: Choose your printer from the list of displayed network printers, and tap Add. Then, in the Use menu, select Secure AirPrint or AirPrint, and then tap Add.

To see the bonjour name on the front panel, open the printer's dashboard and tap the or icon.

TIP:

Other options

There are other ways to connect your printer directly to a computer.

Connect a computer to the printer by USB cable (Windows)

You can connect your printer directly to a computer without going through a network, by using the printer's builtin Hi-Speed USB device port. A USB connection may be faster than a network connection, but it has some disadvantages that you should bear in mind.

● The cable is of limited length.

It is more diicult to share the printer.

●

● You cannot use Web Services.

● You cannot use automatic rmware updates.

NOTE: The use of non-certied USB cables can lead to connectivity problems. Only cables certied by the USB

Implementor's Forum ( http://www.usb.org/) should be used with this printer.

Printer sharing considerations

Any other users sharing your USB-connected printer will be able to send print jobs, but will not be able to receive information from the printer—which aects status reports, administration and troubleshooting.

ENWW 2. Set up your device 15

TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the

network. See Connecting the printer on page 13.

16 Chapter 2 Connecting the printer ENWW

3 Setting up the printer

Set automatic rmware updates, email notications and driver preferences, and control access to the Embedded Web Server.

Introduction

There are various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use.

Automatic rmware update

The printer can automatically check for a rmware update periodically.

See Firmware update on page 65

Turn email notications on and o

In order to receive email notications from the printer, you must have congured the email server.

● SMTP server: The IP address or hostname of the outgoing mail server (SMTP) that will process all email

messages from the printer. If the mail server requires authentication, email notications will not work.

● Printer email address: Each email message sent by the printer must include a return address, which does

not need to be a real, functional email address, but it should be unique, so that recipients of the message can identify the printer that sent it.

You can turn specic email notications on or o by clicking Email alerts in the Embedded Web Server tab.

Turn alerts on and o

Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of your printing jobs changes its status. The alerts are displayed by the printer's front panel, by the HP Utility, by the printer driver and by the Embedded Web Server.

You can change the alert settings in various ways to display all, some, or none of the available alerts.

To access alert settings under Windows:

● Click Alert Settings in the Tools menu of the Embedded Web Server.

● Right-click the HP DesignJet Utility's system icon, and click Alert Settings.

In the Alert Settings window, you can use the Alerting slider to turn o alerts completely.

ENWW Introduction 17

Alternatively, you can choose when, if ever, to display critical or non-critical alerts.

To access alert settings under Mac OS X:

● Open HP Printer Monitor preferences, select your printer, and then Customize Alerts, so that you can set

each individual alert to appear in specic cases and with a specic time interval.

● You can turn o alerts completely by unchecking the Show monitor status in menu bar box in the

Notications tab of the HP Printer Monitor preferences. If you leave that box checked but uncheck the Notify

me when alert appears box (as below), the alerts will be available in the HP Printer Monitor, but will not pop up in the Dock screen.

18 Chapter 3 Setting up the printer ENWW

Control access to the Embedded Web Server

You can prevent users from modifying important device settings by setting a password in the Embedded Web Server.

Users without the password can see only the Information tabs. Once set, the password is required to view or change any parameters in the other tabs.

Set Windows driver preferences

You can change some default settings in your printer driver according to your own preferences, for instance to set color or paper-saving options.

To change default settings, click the Start or Search button on your computer’s screen (depending on your version of Windows), then click Devices and Settings, Devices and printers or Print Management. Then right-click your printer's icon and click Printing preferences or Set Printing Defaults. Any settings you change in the Printing Preferences window will be saved as default values for the current user.

To set the default values for all the users of your system, right-click the printer’s icon again, click Printer Properties, go to the Advanced tab, and click Printing Defaults. Any settings you change in the Printing Defaults window will be saved for all users.

ENWW Control access to the Embedded Web Server 19

4 Personalizing the printer

You can set your printer preferences such as language, sleep mode, rewall, and front panel brightness settings etc.

Change the language of the front-panel display

Your printer includes many language options to choose from.

To change the language of the front-panel menus and messages:

If you can understand the current front-panel display language, tap then Preferences > language. Select your preferred language.

Access the Embedded Web Server

Manage your printer remotely using an ordinary web browser running on any computer.

To access the Embedded Web Server on any computer, open your Web browser and type the IP address of your printer.

You can see your printer's IP address on the front panel, open the dashboard and tap or .

To access the Embedded Web Server, you must have a TCP/IP connection to your printer. You can access the Embedded Web Server indirectly through the HP Utility, if you connect to your printer with a TCP/IP connection (wired or wireless).

The rst time you access the Embedded Web Server, the computer requests your username and password to prevent unauthorized users from remotely conguring the printer, or viewing printer settings. The password is required to change or view printer settings. By default the user is admin. The PIN is found behind the printer.

You can print the printer status report: Setup►Reports►Printer status report.

NOTE: The status report has the PIN. If your changed the initial PIN by default and forgot it, go to Troubleshooting general printer issues on page 95.

The following browsers are known to be compatible with the Embedded Web Server:

● Microsoft Internet Explorer 11 and later for Windows 7 and later

● Apple Safari 8 and later for OS X 10.10 and later

● Mozilla Firefox (latest version)

● Google Chrome (latest version)

If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access

the Embedded Web Server on page 96.

Change the language of the Embedded Web Server

The default language is the same as your browser but if it is not supported, it will appear in English. You can change it to any supported one.

20 Chapter 4 Personalizing the printer ENWW

Embedded Web Server supported languages are English, Portuguese, Spanish, French, Italian, German, Polish, Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese. There is a tab at the top right of the window to select them from.

Access the HP Utility (Windows only)

Manage your printer from a computer with a USB, TCP/IP, or Wi-Fi connection.

The rst time you access to the application you need to enter the printer information. Enter the printer's IP address or hostname to add it to the printer list. Alternatively, select General search to nd all HP DesignJet and HP PageWide XL printers on your network.

● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > HP >

HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the HP DesignJet printers installed on your computer.

● When you select your printer in the left pane, everything that appears in the right pane is specic to that

printer.

Change the language of the HP Utility

Choose from English, Portuguese, Spanish, Catalan (Windows only), French, Italian, German, Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese.

● Under Windows, the language will be adjusted to your regional language settings as dened in the

Windows Control Panel.

Change the sleep mode setting

If the printer is left switched on but unused for a certain period of time, it automatically goes to sleep to save power.

To change the time the printer waits before it goes into sleep mode, go to the front panel and tap , then Power management > Sleep mode. Select the wait time you want.

Congure power button mode

You can set the printer to turn itself o or enter into sleep mode.

Go to , then Power Management►Power Button Mode and select the option you want.

To change the time that elapses before sleep mode, tap , then Power Management►Sleep Mode. You can set a time between 5 minutes and the maximum time allowed by the current energy savings regulations.

The printer wakes from sleep mode and switches on the front-panel display whenever there is some external interaction with it.

Information about specic uses of the front panel can be found throughout this guide.

Change the auto-o setting

The printer can be set to turn the itself o automatically which is useful for power management control.

ENWW Access the HP Utility (Windows only) 21

For example, setting the printer's auto-o feature to 2 hours would turn the printer o after 2 hours of inactivity. In this way, you can save more energy. However, the auto-o feature is automatically disabled when the printer is connected to a network, to avoid inconveniencing network users.

If you are using a USB connection, you can set the printer to turn itself o completely after 2 to 12 hours of inactivity. At the front panel, tap , then Power Management > Auto-o.

Change the front-panel display brightness

The level of brightness displayed can be adjusted.

To change the brightness of the front-panel display, tap , then Preferences > Screen brightness and select the value you want. Tap Done to set the value.

Congure network settings

You can view and congure the network settings from the Embedded Web Server, the HP Utility or the front panel.

● From the Embedded Web Server: Select the Network tab.

From the HP Utility: You can access the Embedded Web Server through the HP Utility.

●

● From the front panel: Swipe down the dashboard, tap then scroll down the menu and touch Network

setup.

The following options are available:

● Print the start Guide to print the instructions

● Enable/Disable wireless turns the wireless connection on or o.

● Wireless setup wizard provides an easy way to connect to a wireless network.

● Wi-Fi protected setup allows you to set up a connection with a wireless network using WPS (pushbutton or

pin) encryption.

● View wireless details displays information about the wireless network

● IP settings allows you to select the IP address -automatic or manual (Static)

● Print Wireless test report print information about the wireless network

● Print wireless network test runs diagnostic tests of wireless connectivity

● Ethernet settings view and print ethernet details

● Advanced setup

● Link speed sets the speed at which data are transmitted over the network. The default is Automatic.

● IP settings allows you to view or change the IP address, subnet mask, default gateway, and DNS

address.

● General settings

○ Hostname allows you to change the hostname.

○ Proxy settings allows you to change the proxy settings

○ Bonjour name allows you to change the bonjour name

22 Chapter 4 Personalizing the printer ENWW

● Restore network defaults

Congure rewall settings

Firewall features provide network-layer security on both IPv4 and IPv6 networks. The rewall provides simple control of IP addresses that are allowed access.

NOTE: In addition to rewall protection at the network layer, the printer also supports open secure sockets

layer (SSL) standards at the transport layer for secure client-server applications, such as client-server authentication or HTTPS Web browsing.

For rewall operation on the printer, you must congure a rewall policy to apply to specied IP traic. Firewall policy pages are accessed through the Embedded Web Server and displayed by your Web browser. After a policy is congured, it is not activated until you click Apply in the Embedded Web Server.

Creating and using rewall rules

Control IP traic and allow or drop IP traic based on IP addresses and services.

Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those addresses and services.

Create a rewall rule

Set up a new rule from the Embedded Web Server.

1. Open the Embedded Web Server.

2. Tap the Settings tab, then Firewall►Firewall Rules.

3. Select Enable Firewall.

4. Tap , and then follow the onscreen instructions.

NOTE: After you tap Apply, the connection to the Embedded Web Server might be temporarily disrupted for a

short period of time. If the IP address was unchanged, the Embedded Web Server connection will be enabled again. However, if the IP address was changed, use the new IP address to open the Embedded Web Server.

Change the priority of rewall rules

You can move a rule up or down in the priority list.

1. Open the Embedded Web Server.

2. Tap the Settings tab, then Firewall►Firewall Rules Priority.

3. Select the priority from the Rule Precedence list, with 10 having the highest priority and 1 having the lowest

priority.

4. Tap Apply.

Change rewall options

Options can always be edited at a later date.

1. Open the Embedded Web Server.

2. Tap the Settings tab, then Firewall►Firewall Options.

3. Change whatever options you wish, then tap Apply.

ENWW Congure rewall settings 23

NOTE: After you tap Apply, the connection to the Embedded Web Server might be temporarily disrupted for a

Reset rewall settings

Restore the printer’s network settings to reset to factory defaults.

Limitations to rules, templates, and services

There is a limit per item that can be created and stored at any one time.

Table 4-1 Limitations per item

Item Limit

Maximum number of rules 10 (one default rule)

Maximum number of address templates 12

Maximum number of user-dened address templates 5

Maximum number of services you can add to a user-dened service template

NOTE: The predened All Services template is not subject to this limitation and includes all services

supported by the print server.

Maximum number of services you can add to the policy

NOTE: For a given rule, only one address template and one service template can be added.

Maximum number of service templates in the policy 10

Maximum number of user-dened custom service templates 5

Reset network settings

The administrator password and network settings can be restored.

Go to the front panel, swipe down the dashboard and tap , then scroll down the menu and tap Network setup > Restore network settings

NOTE: Print the network conguration page and check that the network settings have been reset.

NOTE: Resetting the printer’s network settings also resets the printer’s rewall settings.

Embedded Web Server security settings

Set a password and create an administrator account to control access and changes.

From the Embedded Web Server menu, tap Settings►Security.

Password settings:

You can set a password to prevent unauthorized users from remotely conguring the printer or viewing printer settings from the embedded web server (EWS). Once set, this password is required to change or view many printer settings from the EWS.

To disable the password, leave the boxes blank.

24 Chapter 4 Personalizing the printer ENWW

Administrator password:

You can control access to the printer by specifying an administrator account to control access to the Embedded Web Server. You can customize your printer by enabling or disabling the features available. After a feature has been disabled, it is not available from the EWS or printer's front panel.

ENWW Embedded Web Server security settings 25

5 Paper handling

To print you can load rolls, single sheets, or use the multi-sheet tray. View paper information and use the printer's cutting tool.

General paper-loading advice

You can load paper into the printer in three dierent ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray (if you have one). Switching from one to another is automatic.

CAUTION: If your model has a stand, make sure the printer wheels are locked (the brake lever is pressed down)

to prevent the printer from moving.

CAUTION: All paper must be 280 mm (11 in) or wider. A4 and letter paper should not be loaded in landscape

orientation.

TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.

CAUTION: Keep the bin closed throughout the loading process.

Load a roll onto the spindle

Rolls of dierent widths can be loaded onto the printer.

1. Remove the spindle from the printer.

WARNING! Do not insert your ngers into the spindle supports during the removal process.

2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a

new roll; it slides along the spindle to hold rolls of dierent widths. Remove the blue paper stop from the end of the spindle.

26 Chapter 5 Paper handling ENWW

3. If the roll is long, rest the spindle horizontally on a table and load the roll on the table.

4. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the

roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the correct orientation.

NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder.

Ensure both ends of the roll are as close to the spindle stops as possible.

5. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.

6. Ensure the blue paper stop is pushed in as far as it goes. Check that there is no space between the roll and

the stops at both ends.

If you are a regular user of dierent paper types, you can change rolls more quickly if you preload rolls of dierent paper types on dierent spindles. Extra spindles are available for purchase, see Accessories

on page 67.

Load a roll into the printer

Before you start this procedure, you must have a roll loaded on the spindle.

See Load a roll onto the spindle on page 26.

1. From the front panel, tap , then .

This step is optional: if you just start feeding in roll paper, the printer recognizes that you want to load a roll.

2. Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left, as viewed

from the front of the printer.

ENWW Load a roll into the printer 27

3. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the

paper slightly and cut a straight edge.

4. Insert the edge of the paper into the printer.

WARNING! Do not push your ngers inside the printer's paper path.

5. Roll the paper into the printer until you feel resistance and the paper exes slightly. When the printer

detects the paper, it beeps, and feeds in the paper automatically.

6. The front panel prompts you to select the paper category and type.

If you do not see your paper type in the front panel, tap More paper types. If you still cannot nd your paper type in the whole list, see Paper type is not in the driver on page 71 .

7. The printer checks the alignment and measures the width. If the roll is not correctly aligned, follow the

instructions on the front-panel display.

NOTE: If you have an unexpected issue at any stage of the paper loading process, see Paper cannot be loaded successfully on page 69 .

Unload a roll

If there is paper on the roll, you can unload it from the front panel.

Tap , then , then Unload roll. Afterwards, the multi-sheet tray will become the default active paper source.

If the end of the paper is no longer attached to the core, the front panel asks you to unload the roll manually.

After unloading, the multi-sheet tray is the default active paper source.

Load a single sheet

Roll paper and single sheets use the same input slot in the printer.

NOTE: If you have a multi-sheet tray see Use the multi-sheet tray on page 29.

NOTE: Sheets of width 329 mm ((12.95 in)) or less should be loaded from the multi-sheet tray.

At the front panel, tap , then .

2. If a roll is already loaded, you have to wait while it is automatically unloaded.

3. Open the roll cover.

4. Select your paper category and type. If you do not see your paper type in the front panel, tap More paper

types. If you still cannot nd your paper type in the whole list, see Paper type is not in the driver

on page 71.

28 Chapter 5 Paper handling ENWW

5. When prompted by the front panel, insert the sheet into the right-hand side of the input slot.

WARNING! Do not push your ngers inside the printer's paper path.

6. Align the sheet with the blue line.

7. Tap OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is

especially important with thicker papers.

8. The printer checks the alignment and measures the sheet.

NOTE: Depending on the width of the sheet, it feeds out the front of the printer.

9. If the sheet is not correctly aligned, you may be asked to reload it.

NOTE: If you have an unexpected problem at any stage of the paper loading process, see Paper cannot be loaded successfully on page 69 .

Unload a single sheet

Sheets are unloaded from the front of the printer.

To unload a sheet, go to the front panel and tap , then then Unload.

Either catch the sheet manually or allow it to fall into the bin.

After unloading, the multi-sheet tray is the default active paper source.

Use the multi-sheet tray

You can load multiple sheets and ease single sheet printing.

1. If no roll is loaded or the roll has run out of paper, the multi-sheet tray is active by default.

Alternatively, at the front panel, tap , then .

ENWW Unload a single sheet 29

2. Adjust the input tray extensions depending on the length of the paper: the rst extension for A4 and the

second extension for A3 paper.

3. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of

the same size.

4. Adjust the tray to t the width of the paper.

View information about the paper

Tap the icon of the active paper source.

The following information is displayed on the front panel:

30 Chapter 5 Paper handling ENWW

● Paper type you have selected

● Roll or sheet status

● Width of the paper

If no roll and no single-sheet paper is loaded, the message Out of paper is displayed.

Maintain paper

Always protect your paper and sheets to print at the highest quality.

● Store rolls covered by another piece of paper or cloth

● Store cut sheets covered and clean or brush them before loading them in the printer

● Clean input and output platens

● Always keep the top cover of your printer closed

NOTE: Photo and coated paper requires careful handling, see Print is scued or scratched on page 83.

Change the drying time

You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of higher importance or when you need to be sure ink is dry before handling.

Tap , then Printer preferences > Print retrieval > Select drying time. You can select:

● Extended, to set a longer than recommended time to ensure ink is completely dry

● Optimized, to set the default and recommended time for your selected paper (this is the default setting)

● None, to disable the drying time and remove your print as soon as it nishes printing

CAUTION: If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the

print.

NOTE: If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to

the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the paper until after the printhead maintenance has completed.

Turn the automatic cutter on and o

You can change the cutter option to suit your requirements for each print job.

To turn the printer's paper cutter on or o, go to the front panel and tap , then Print Settings and change the cutter option.

The default setting is On.

NOTE: If the cutter is turned o, it will not cut the paper between jobs, but it will continue to cut the paper on

loading and unloading rolls.

TIP: To cut roll paper while the automatic cutter is disabled, see Form feed and form feed and cut on page 32.

ENWW Maintain paper 31

Form feed and form feed and cut

You can advance the paper with, or without cutting it.

Go to the front panel and tap , then Form feed. There are 2 options: Form Feed and Form feed and Cut. The Form feed option advances the paper without cutting it. Form feed and cut advances the paper and makes a

straight cut across the front edge. There are at least two possible reasons why you might want to do this:

● To trim the leading edge of the paper if it is damaged or not straight.

● To feed and cut the paper when the automatic cutter has been disabled.

NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process completes, so

you may notice a delay.

CAUTION: Remove the cut piece from the output platen. If strips or short prints are left on the output platen,

the printer could jam. Check also that there are no pieces of paper in the cutter guide.

NOTE: Photo and coated paper requires careful handling, see Print is scued or scratched on page 83.

32 Chapter 5 Paper handling ENWW

6 Printing

Printing has never been easier or more exible. Print from computers and mobile devices with the use of a variety software, customizable options and advanced settings.

Mobile Printing

You can print to your printer from many mobile devices using direct printing by connection to the same network.

Print from mobile devices

With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few simple steps.

● Apple iOS printing is enabled through AirPrint, which comes pre-installed in iOS devices.

● For Android printing, install the HP Print Service Plugin from Google Play (if you do not have it already pre-

installed in your mobile device).

For more information, see http://www.hp.com/go/designjetmobility.

Print from Android

Install and enable the HP Print Service App from Google Play.

You can download the App from: https://play.google.com/store/apps/details?id=com.hp.android.printservice, if it is not already installed in your device. You must have Android Lollipop 5.0 or later.

1. Open the document or photo you want to print, and tap the menu icon, then Print.

2. Choose your printer from the list.

3. Check the print settings, then tap Print.

iOS (iPhone, iPad) with AirPrint

Printing with AirPrint is simple, all you have to do is make sure your device and printer are operating on the same network.

Follow the steps below:

1. Choose your content. Open the document or photo you want to print, then tap the share button.

2. Select print icon.

3. Conrm that the correct printer and print setting are selected. Tap Print and collect your printed documents.

Print from Apple iOS or Android with HP Smart App

Connect and print wirelessly from an Android or Apple smartphone or tablet.

Download from the Apple Store (https://itunes.apple.com/us/app/hp-all-in-one-printer-remote/id469284907?

mt=8) or from Google Play (https://play.google.com/store/apps/details?id=com.hp.printercontrol).

ENWW Mobile Printing 33

1. Open HP Smart App and browse for the document or photo you want to print.

2. Go to Edit to adjust the output if necessary.

3. Tap Print.

With HP Smart App you can also print even when your mobile device and your printer are not in the same network.

Remote Printing feature can be enabled either during the initialization process if you choose to do it with HP Smart. Otherwise, it can be enabled later.

NOTE: Inside HP Smart, enable your printer for remote printing by pressing the printer icon. Check the option

Print Anywhere in printer options and follow the steps in the app.

NOTE: Remote Printing feature requires that device and printer are connected to Internet.

NOTE: Remote Printing feature requires to have an HPSmart.com account. If you don´t have an account, HP

Smart will guide you to create one.

If Remote Printing feature is congured in your printer, the owner of the printer can manage the remote printing access to share the printer with other users:

1. Open HP Smart App, select your printer and press the printer icon.

2. If you are the owner of the printer, you will see an option called Manage Print Anywhere. Tap it.

3. Decide whether to share the printer with others or grant/revoke access individually.

NOTE: The owner of the printer is the HPSmart.com user that has registered the printer in their account.

Print using Wi-Fi Direct

With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device —without connecting to an existing wireless network.

Guidelines for using Wi-Fi Direct

There are essential prerequisites to using Wi-Fi Direct.

● Make sure your computer or mobile device has the necessary software.

34 Chapter 6 Printing ENWW

● If you are using a computer, make sure you have installed the HP printer software.

● If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and

then install the printer software. Select Wireless when prompted by the printer software for a connection type.

● If you are using a mobile device, make sure you have installed a compatible printing app. For more

information, visit the HP Mobile Printing website at http://www.hp.com/go/mobileprinting. If a local version of this website is not available in your country/region or language, you might be directed to the HP Mobile Printing website in another country/region or language.

● Make sure Wi-Fi Direct for your printer is turned on.

● Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.

● Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to a

network using a wireless connection.

● Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.

Turn on Wi-Fi Direct

You can turn on Wi-Fi Direct directly from the front panel, or alternatively from the EWS.

1. From the printer front panel, tap or swipe down the tab at the top of the screen to open the dashboard, and

then tap .

2. Tap .

3. If the display shows that Wi-Fi Direct is O, tap Wi-Fi Direct and then switch it on.

4. You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Access the Embedded Web Server on page 20.

Change connection method

You can change the Wi-Fi Direct connection method, and choose between automatic and manual.

1. From the printer front panel, tap or swipe down the tab at the top of the screen to open the dashboard, and

then tap .

2. Tap .

3. Tap Connection Method and then select Automatic or Manual:

● If Automatic was selected during Wi-Fi Direct setup on the printer, the mobile device automatically

connects to the printer.

● If Manual was selected during the Wi-Fi Direct setup on the printer, acknowledge the connection on

the printer display or enter the printer PIN on your mobile device. The PIN is provided by the printer when a connection attempt is made.

Print from a wireless-capable mobile device that supports Wi-Fi Direct

Make sure you have installed the latest version of HP Print Service Plugin on your mobile device.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

ENWW Print using Wi-Fi Direct 35

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with the

mobile device.

3. From your mobile device, select a document from a print enabled application, and then select the option to

print the document.

The list of available printers appears.

4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DesignJet

T200 Printer or DIRECT-**-HP DesignJet T600 Printer (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device.

5. Print your document.

Print from a wireless-capable mobile device that does not support Wi-Fi Direct

Make sure you have installed a compatible printing app on your mobile device.

For more information, visit http://www.hp.com/global/us/en/eprint/mobile_printing_apps.html.

1. Make sure you have turned on Wi-Fi Direct on the printer.

2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation provided

with the mobile device.

NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.

3. From the mobile device, connect to a new network. Use the process you normally use to connect to a new

wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP DesignJet T200 Printer or DIRECT-**-HP DesignJet T600 Printer (where ** are the unique characters to identify your printer).

4. Enter the Wi-Fi Direct password when prompted.

5. Print your document.

Print from a wireless-capable computer (Windows)

To use Wi-Fi Direct, your computer must support Wi-Fi.

This example is for Windows 10.

1. Go to Start ►Settings►Devices►Printers & scanners, and tap Add a printer or scanner to add the Printer.

NOTE: If your printer is not listed, you may need to wait until the Show Wi-Fi Direct printers link appears.

2. Identify your Wi-Fi Direct, its name starts with the suix DIRECT-XX-HP... followed by the model name.

3. Depending on the Wi-Fi Direct connection method congured for your printer, you may need to accept the

connection by tapping the message in the front panel.

4. When connection is established, Windows downloads the appropriate driver and adds the printer to your

system.

5. Once added, the printer is ready for use with any Windows application.

Easy printing with HP Click

HP Click is an easy-to-use tool designed for people who want a simple way of printing on large format printers.

36 Chapter 6 Printing ENWW

Ideal for a broad range of graphics and technical applications, including posters, roll-up banners, info-graphic presentations, maps, and CAD documents. See http://www.hp.com/go/clickDesignJet.

Printing from an application using a printer driver

This is the traditional way of printing from an application.

The correct printer driver must be installed on the computer (see Connecting the printer on page 13), and the computer must be connected to the printer by network or USB cable.

When the printer driver has been installed and the computer is connected to the printer, you can print from a software application by using the application's own

Advanced print settings

Advanced print settings can be used when the defaults do not meet your requirements.

The rest of this chapter explains the various print settings that you can use. These methods oer a relatively large number of settings in order to satisfy all requirements.

TIP: In general you are recommended to use the default settings unless you know that they do not meet your

requirements.

TIP: If you intend to reuse a particular group of settings repeatedly, you can save those settings under a name

of your own choice and recall them later. A saved group of settings is known as a 'quick set' in the Windows printer driver.

Print command and selecting the correct printer.

Select print quality

The printer has various print-quality options because best-quality printing requires some loss of speed, while fast printing implies some reduction in print quality.

You can select the options: Best, Normal and Fast. If you select Fast, you can also select Economode, which consumes less ink, increases printing speed even further, but reduces print quality. Economode can only be selected from the advanced options.

There are supplementary custom options that may have an eect on print quality: Maximum detail. See High-

quality printing on page 41.

● In the Windows driver dialog: Go to Print quality, then depending on the selection, more specic options

such as Economode or Maximum detail which can only be selected from the advanced options.

● In the Mac OS X Print dialog: go to the Paper/Quality panel and look at the Quality Options section. If you

select Standard quality options, you will see a simple slider with which you can select speed or quality. If you select Custom quality options, you will see the more specic options described above.

NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front panel.

NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received

(even if they have not started to print yet).

Select paper size

The paper size can be specied and the document can be rescaled if necessary.

NOTE: The paper size specied should be the paper size the document was created at. It is possible to rescale

the document to a dierent size for printing. See Rescale a print on page 39.

ENWW Printing from an application using a printer driver 37

● In the Windows driver dialog: Select the paper size from the Document Size list.

● In the Mac OS X Print dialog: Select your printer from the Printer list, then select your paper size from the

Paper Size list.

NOTE: If your application oers no Page Setup dialog, use the Print dialog.

NOTE: If the paper size is set from your computer, it overrides the paper size setting in the front panel.

Custom paper sizes

If you want to choose a paper size that is not included in the list of standard paper sizes, there are various dierent ways to specify it.

Use the Windows printer driver

You can create and save custom paper sizes to suit your requirements.

1. Go to Basic > Document size.

2. Open the drop-down list, scroll down to the Custom section and tap on Create.

3. Enter the name, unit, and size of the new paper custom size.

4. Tap the Save button.

Custom paper sizes created with the printer driver have the following characteristics:

● The paper size is permanent and does not disappear if the driver is closed or the computer is turned o.

● The paper size is local to the printer queue and not seen from other printer queues in the same computer.

● In Domain server networks, the paper size is local to the computer and not seen from other computers

sharing the printer queue.

● In Workgroup networks, the paper size is shared among all the computers that share the printer queue.

● If the printer queue is deleted, the paper size is deleted with it.

Use Windows forms

Unrestricted users can create a new Windows form.

1. From the Start menu or the front panel, tap Printers > File, and select Server Properties.

Windows 7: From the Start menu or the front panel, tap Devices and Printers, then Select Printer.

2. In the Forms tab, check the Create a new form box.

3. Enter the name and dimensions of the new paper size. Leave the margins as 0.00.

4. Tap the Save form button.

5. Go to the printer driver and select the document size.

6. Select your new paper size from the group of Custom sizes.

Paper sizes created with Windows forms have the following characteristics:

● The paper size is permanent and does not disappear if the driver is closed or the computer is turned o.

● Restricted users cannot create paper forms. The manage documents role in the Windows Active Directory is

the minimum required.

38 Chapter 6 Printing ENWW

● The paper size is local to the computer and is seen in all the printer queues created on the computer that support paper that size.

● If a printer queue is shared, this paper size appears in all the client's computers.

● If a printer queue is shared from another computer, this paper size doesn't appear on the driver´s

document size list. A Windows form in a shared queue must be created in the server.

● If the printer queue is deleted, the paper size does not disappear.

Use Mac OS X printer driver

You can manage paper customs sizes from the driver.

1. Go to the Print dialog.

2. Select Paper Size►Manage Custom Sizes.

Select margins options

By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper. However, you can change this behavior in the following way:

● In the Windows driver dialog: Select the correct option in the Margin layout area.

● In the Mac OS X Print dialog: Select the Margins/Layout panel.

At least some of the following options appear:

● Standard or Use application settings. Your image will be printed on a page of the size you have selected,

with the default margin between the edges of the image and the edges of the paper. The image should be small enough to t between the margins.

● Oversize. You should load paper that is larger than the size you selected in the application or driver. If you

cut o the margins after printing, you will be left with a page of the size you selected, with no margins remaining between your image and the edges of the paper. This is useful when you want your image to cover the whole area of the paper.

● Clip Contents By Margins. Your image will be printed on a page of the size you have selected, with the

default margin between the edges of the image and the edges of the paper. In this case, if the image is the same size as the page, the printer assumes that the extreme edges of the image are either white or unimportant, and do not need to be printed. This may be useful when your image already contains a border.

Print on loaded paper

You can print a job on whichever substrate is loaded in the printer.

● In the Windows driver dialog: Select Use printer settings in the Paper Type option of your printer driver.

● In the Mac OS X Print dialog: Select the Paper/Quality panel, then in the Paper Type drop-down list, select

Any.

NOTE: Use printer settings is the default Paper Type selection.

Rescale a print

You can send an image to the printer at a certain size but tell the printer to rescale it to a dierent size (normally larger). This may be useful:

ENWW Printing from an application using a printer driver 39

● If your software does not support large formats

● If your le is too large for the printer's memory; in which case you can reduce the paper size in your

● You can rescale an image from the Windows driver dialog: Go to the Advance options > Scale.

● In the Mac OS X Print dialog: Select the Paper Handling panel, then Scale to t paper size, and select the

If you are printing to a single sheet, you must ensure that the image ts onto the sheet, if not the image will be clipped.

Preview a print

If you preview a print on the screen you can check the layout before you print, which may help avoid paper and ink wastage.

● To preview a print under Windows, you have the following options:

software and then scale it up again using the front panel option

● By selecting a paper size, the image size is adjusted to the paper size you have selected. For example, if you have selected ISO A2 and you print an A3-sized image, it is enlarged to t the A2 paper. If the ISO A4 size is selected, the printer reduces a larger image to t the A4 size.

● The percentage of actual size option enlarges the printable area of the original paper size by the percentage indicated, and then adds the margins to create the output paper size.

paper size to which you want to scale the image. If you want to increase the size of the image, make sure that the Scale down only box is unchecked.

● To preview a print under macOS, you have the following options:

Print a draft

You can specify this to save time and cost.

– Use the HP Print Preview application:

Check the Show preview before printing box, which you can nd in the right bottom corner of the driver dialog. Click Print, then wait a few seconds for the HP Print Preview application to be launched.

Check that the job preview is as you wanted, and if it is, click Print. If it isn't as you wanted, then modify the Print Preview options and check again, or click Cancel.

NOTE: You can readjust the driver settings before you try again.

NOTE: The Show preview before printing box appears in the driver dialog only if HP Print Preview is

installed in your computer. If not installed, a download link is displayed.

– Use your application's print preview option.

– There is no Preview button at the bottom of the Print dialog box in the latest versions of macOS. A

print preview is always shown at the upper left of the Print dialog box for most applications.

– Choose the HP Print Preview option from the PDF menu at the bottom of the Print dialog box. The

print preview is displayed by a separate HP Print Preview application.

● In the Windows driver dialog: Go to Print quality and select Fast.

You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for documents containing only text and line drawings:

40 Chapter 6 Printing ENWW

● In the Windows driver dialog: Go to Print quality, set the quality level to Fast and check the Economode box.

● In the Mac OS X Print dialog: Go to the Paper/Quality panel and move the print-quality slider to the extreme

left (Speed).

High-quality printing

For unrivaled image quality.

● In the Windows driver dialog: Go to Print quality and select Best.

● In the Mac OS X Print dialog: Go to the Paper/Quality panel and move the print-quality slider to the extreme

right (Quality).

If you have a high-resolution image

You can improve print sharpness when using glossy paper.

If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print Quality Options), print sharpness may be improved by selecting the Maximum Detail option.

This option is available only if you are printing on photo paper and you have selected Best print quality.

NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not increase the

amount of ink used.

Use paper economically

You may be able to save some of your roll paper by removing blank areas and/or by image rotation.

● In the Windows driver dialog: Check the Remove blank areas box.

You can also select one of the Rotation options.

● In the Mac OS X Print dialog: Select Finishing panel►Remove Blank Areas.

Use ink economically

There are some recommendations you can follow to save ink.

● Check the print preview on your computer before you print and avoid wasting paper on prints containing

obvious mistakes. See Preview a print on page 40.

● For draft prints use plain paper, select Print quality, then Fast. For more economy, select Economode.

● Clean the printhead only when needed. Cleaning the printhead can be useful, but it uses a small amount of

ink.

● Leave the printer permanently turned on so that it can maintain the printhead in good condition

automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to maintain the printhead.

● Wide prints make more eicient use of ink than narrow prints, because printhead maintenance uses some

ink, and its frequency is related to the number of passes made by the printhead.

Color management

Your printer has been engineered with advanced hardware and software features to ensure predictable and dependable color results.

ENWW Printing from an application using a printer driver 41

● State-of-the-art HP printheads and HP inks

● Dedicated color resources for most available paper types

Color management options

Reproduce colors as accurately as possible on all devices. When you print an image, you see very similar colors to the image on your monitor.

Color management is highly dependent on the paper type loaded on the printer, so take care to select the correct preset for the paper type used. The color management options for your printer can be selected from the Color options section in the Windows driver dialog. In some applications you can make the choice in the application itself. Consult HP Support Center on page 100 for information about how to use the color management options in your application.

● Application-Managed Colors: Your application must convert the image colors to the color space of your

printer and paper type, using the ICC prole embedded in the image and the ICC prole of your printer and paper type.

● Printer-Managed Colors: Your application sends the image to the printer without any color conversion, and

the printer converts the colors to sRGB. This source prole emulates the characteristics of the average computer monitor. This standard space is endorsed by many hardware and software manufacturers and has become the default color space for many scanners, cameras, printers, and software applications.

Printer color management is completed using a set of stored color tables. ICC proles are not used. This method can produce very good results with supported HP paper types.

Printing in grayscale or black-and-white

There are a number of ways to convert all the colors in your image to shades of gray.

● In your application program: Many applications provide this option.

● In the Windows driver dialog: In the Color mode selection, tap Print in Grayscale. Only black ink is used to

print, except if the paper loaded is glossy, in which case colored inks are used to compose the gray shades. You can also select Print in pure black and white for black and white output only, with no gray shades. In this case only black ink is used to print. The Print in pure black and white option is not supported when you print on glossy paper.

● In the Mac OS X Print dialog: Go to the Color Options panel and from the Mode drop-down list, select

Grayscale. Only black ink is used for printing, unless the paper loaded is glossy, in which case the other inks are used to compose gray shades. You can also select Pure black and white for black and white output only, with no gray shades. In this case, only black ink is used for printing. The Print in pure black and white option is not supported when printing on glossy paper.

42 Chapter 6 Printing ENWW

7 Practical printing examples

Step by step examples to print drafts, projects, presentations etc. to help you follow correct procedure with your jobs.

Print a draft for revision with the correct scale

Page size and orientation may not always be set as you require. This can be altered.

Using Adobe Acrobat

Print a revision draft with the correct scale.

1. In the Acrobat window, bring the mouse cursor to the bottom left corner of the document pane to check

the page size.

2. Select File > Print and ensure that Page Sizing & Handling is set to Actual size.

NOTE: The page size will not be automatically selected according to the drawing size.

3. Click the Properties button.

4. Choose whatever Document Size and Print Quality you want to use. If you want to dene a new custom

paper size, follow the instructions in Custom paper sizes on page 38.

5. Select Rotation, then Autorotate.

6. Click OK, and check that the print preview in the Print dialog box seems correct.

Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro

Set up for a multipage job is a quick and simple process.

ENWW Print a draft for revision with the correct scale 43

Using a raster driver

You can print a multipage job from Adobe Acrobat.

1. Open a multipage job in Adobe Acrobat Reader or Adobe Acrobat Pro (HP recommends always using the

latest version).

2. Click File > Print.

3. Select the printer and driver.

4. Check the Choose paper source by PDF page size box.

5. Adjust other properties in the driver properties window, as required.

6. Click the Print button.

The pages will be printed on the standard page size closest to the page size in the original document.

Print a document with the correct colors

Print a document from Adobe Acrobat and Adobe Photoshop, with the emphasis on color management.

Using Adobe Acrobat Reader

The print process is very simple. Acrobat Reader is the most basic application for PDF les; several color management tools common in more sophisticated applications are not explicitly present, and work by default with presets that cannot be changed.

For example, there is no way to select a working color space; a default color space, most likely sRGB, is applied. This color space is used for screen display, for example. Also, as an alternative color prole when no other is specied by a le, as will be explained later.

1. Click File > Print.

44 Chapter 7 Practical printing examples ENWW

2. Select the printer and driver from the Printer drop-down menu in the Print dialog box. Driver settings can

be adjusted by clicking the Properties button.

3. Adjust the color settings in the driver properties window. Click the Properties button in the Print dialog and

set the Color option in the Color mode section. Click OK.

4. Click the Advanced button in the Print dialog box to set color management options. Check the box Let

printer determine colors.

5. If the document contains several color proles and you are not sure what the result will be, you can atten

the document rst and print it as seen on the screen. To do this, check the box Print As Image in the Advanced Print Setup dialog box. In this case, the rasterization is performed by Acrobat Reader before calling the driver; whereas, if you do not check this box, the rasterization is performed by the driver. So checking the box may have a visible eect on the look of the printed document.

ENWW Print a document with the correct colors 45

Using Adobe Acrobat Pro

This is a professional application that allows full color management. See briey described, the options to select a working color space, convert images to a desired color space, and print.

1. PDF les may not contain a color prole. In the absence of a color prole, Acrobat uses a working color

space by default. To choose a working color space, rst click Edit > Preferences.

2. In the Preferences dialog box, you can choose RGB, CMYK, and grayscale working color spaces.

3. PDF les can contain elements with dierent color proles. Some may have color proles, some may not.

The working color space will aect only those without a color prole. If you want to attach a specic color prole to the document, you must convert the contents of the document as follows. First, select Convert Colors from View > Tools > Print Production or by clicking the icon in the status bar.

46 Chapter 7 Practical printing examples ENWW

4. Select the elements you want to convert by specifying matching criteria (object type and/or color type) and

then the conversion attributes. If you want to change the embedded color prole, you can select Any Object and Any Colorspace in the Matching Criteria section. In the Conversion Attributes section you can choose, for example, to embed an Adobe RGB (1998) prole by selecting it as the Conversion Prole, checking the Embed box, clicking the OK button, and saving the le to keep the changes. The saved le will have an embedded Adobe RGB color prole.

. To print the document, choose a printer from the Print dialog box, click the Properties button, and in the

Color mode section, set the color options.

IMPORTANT: Select Print in color and Printer managed colors.

6. In the Print dialog box, click the Print button to print the document.

Using Adobe Photoshop

The printer can manage colors directly.

1. In Photoshop, click File > Print, then select your printer.

2. In the Color Management section, set the Color Handling option to Printer Manages Colors.

3. In the driver’s Color section, ensure that the color management option is Printer managed colors. This is the

correct option because you have already selected Printer Manages Colors in Photoshop.

ENWW Print a document with the correct colors 47

Print a project using Autodesk AutoCAD

Set up a plot to print from a model or a layout.

1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.

2. Click the Plot icon at the top of the window.

3. The Plot window opens.

48 Chapter 7 Practical printing examples ENWW

4. You can see further options by clicking the circular button in the lower right corner of the window.

NOTE: The Quality option here does not refer to the nal print quality but to the quality of AutoCAD

viewport objects that are sent for printing.

5. Select your printer and click the Properties button.

6. Select the Device and Document Settings tab, and click the Custom Properties button.

7. In the Driver, select the paper type that you intend to use.

8. Select the print quality.

9. If you intend to print on roll paper, you must decide where the printer should cut the paper.

● With the Windows driver: Select Margin Layout options > Clip content by margins.

10. Select the Rotation option Autorotate. Autorotation can help to avoid wasting paper.

11. Click the OK button and save your conguration changes to a PC3 le.

12. When you have clicked the OK button in the Plot window, the printer will construct a print preview.

ENWW Print a project using Autodesk AutoCAD 49

Print a presentation

Setup AutoCAD or Photoshop presentations.

Using Autodesk AutoCAD

Print a presentation with Autodesk AutoCAD.

1. Open the AutoCAD le and select a layout.

2. Click the Plot icon at the top of the window.

3. Ensure that the correct printer is selected, then click the Properties button.

50 Chapter 7 Practical printing examples ENWW

4. Select the Device and Document Settings tab, and click the Custom Properties button.

5. In the Driver, select the paper type that you intend to use.

NOTE: If you select neither the paper source nor the paper type, the printer will not print on any protected

roll.

6. Select the print quality.

7. If you intend to print on roll paper, you must decide where the printer should cut the paper.

● With the Windows driver: Select Margin Layout options > Clip content by margins.

8. Select the Rotation option Autorotate. Autorotation can help to avoid wasting paper.

9. Click the OK button and save your conguration changes to a PC3 le.

10. When you have clicked the OK button in the Plot window, the printer will construct a print preview.

Using Adobe Photoshop

Print a presentation with Adobe Photoshop.

1. In Photoshop, click File > Print and then select your printer.

2. Click Print settings, then select the Document size option.

3. Choose from the available paper sizes.

If you don't nd your desired paper size, create it by following the instructions in Custom paper sizes

on page 38.

4. Select Show preview before printing. You may also wish to change the default paper source, paper type and

print quality.

5. In the Color section, the default color management option is Printer managed colors, which is the correct

option as you have already selected Printer Manages Colors in Photoshop.

ENWW Print a presentation 51

Print and scale from Microsoft Oice

With the scale options you can scale documents to print at a particular size.

Using Microsoft PowerPoint

Scale a job to t your page size and clip content by margins.

1. Click File > Print, and select the name of your printer.

2. Click the Scale option to scale the document to a particular size.

3. Select the Paper Source and Paper Type.

4. Depending on your driver version:

● With the Windows driver: Select the Margin Layout options, then Clip content by margins.

Using Microsoft Project

Use the proper scale option to scale a document to a particular size.

1. Click File > Print.

2. Select your printer's name.

52 Chapter 7 Practical printing examples ENWW

3. In the Settings section, you can choose the pages to print, the orientation, and the paper size.

4. Click Page Setup to choose the Paper Size you want.

5. Select Options to go to the printer driver.

The default options are probably suitable: Paper source: Automatic and Paper Type: Use Printer Settings.

6. Click Proper scale option to scale the document to a particular size. Alternatively, you can scale the

document in Project.

ENWW Print and scale from Microsoft Oice 53

8 Handling ink cartridges and printhead

There are 4 replaceble ink cartridges that supply the printhead. You can check status information, and easily change an ink cartridge when required.

About the ink cartridges

Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper.

To purchase additional cartridges, see Accessories on page 67

CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices. Avoid

touching pins, leads and circuitry.

NOTE: Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip.

Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More at:

http://www.hp.com/go/learnaboutsupplies.

Storage of anonymous usage information

Each ink cartridge contains a memory chip that assists in the operation of the printer.

The memory chip stores a limited set of anonymous information about the usage of the printer, which can include the following: the date when the cartridge was rst installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the frequency of printing, the printing modes used, any printing errors that may have occurred, and the product model. This information helps HP to design future products to meet our customers' printing needs.

The data collected by the memory chip does not include information that could be used to identify a customer or user of the cartridge or printer.

HP collects a sample of the memory chips from ink cartridges returned to HP's free return and recycling program (HP Planet Partners: http://www.hp.com/recycle). The sampled memory chips are read and studied in order to improve future HP products.

HP partners who assist in recycling ink cartridges may also have access to the data. Any third party possessing the cartridge may be able to access the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can turn o the memory chip's ability to collect printer usage information. To do so, access the front panel and tap

send printer data, or access the Embedded Web Server, and click Settings►Preferences►Data Collection settings. This does not prevent the cartridge from working normally in other respects. However, if you change your mind later, you can restore the factory defaults to resume collecting printer usage information.

Check ink cartridge status

Information about the evolution of the ink cartridges.

To view the ink levels of your ink cartridges, swipe down the dashboard and tap on the front panel. For more information, tap the specic cartridge.

, then Preferences►Automatically

54 Chapter 8 Handling ink cartridges and printhead ENWW

You can also get this information from the HP Utility (Windows only):

● In the EWS go to Home►Estimated Cartridges Levels or Tools►Supply Status; In the HP DesignJet Utility,

go to the Supplies tab to see each cartridge's status.

For an explanation of the ink cartridge status messages, see Ink cartridge status messages on page 88 .

Replace an ink cartridge

There are two occasions when you need to replace an ink cartridge.

● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can

use up the remaining ink in the rst cartridge at a more convenient time).

● The ink cartridge is empty or faulty, and you must replace it to continue printing.

CAUTION: Do not try to remove an ink cartridge while printing.

CAUTION: Remove an ink cartridge only if you are ready to insert another one.

NOTE: When a cartridge runs out of ink, the current job is cancelled.

1. Make sure the printer is turned on.

2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to

prevent the printer from moving.

3. Open the window.

4. Press the ink cartridge to unlock it.

ENWW Replace an ink cartridge 55

5. Remove the ink cartridge.

6. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same

colored letter as the cartridge you are installing.

7. Close the window.

About the printhead

The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink onto the paper.

CAUTION: Observe precautions when handling the printhead, because it is an ESD-sensitive device. Avoid

touching pins, leads, and circuitry.

For information on replacing printheads, see Replace the printhead on page 61.

Safe mode

Under certain conditions, including printer operation outside of environmental specications, and when a used, relled, or counterfeit ink cartridge has been detected, the printer will operate in safe mode.

56 Chapter 8 Handling ink cartridges and printhead ENWW

HP is unable to warrant the performance of the printing system when operated outside of environmental specications or when a used, relled, or counterfeit ink cartridge is installed. Safe mode is designed to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the printer’s front panel and by the Embedded Web Server and HP Utility.

For optimal performance, use original HP ink cartridges. HP DesignJet printing systems, including original HP inks and printheads, are designed and engineered together to provide uncompromising print quality, consistency, performance, durability, and value—with every print.

NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove the continuous

ink system and install genuine HP (or compatible) cartridges.

NOTE: This printer is designed for ink cartridges to be used until they are empty. Relling cartridges prior to

depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing.

NOTE: Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip.

Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More at:

http://www.hp.com/go/learnaboutsupplies.

ENWW Safe mode 57

9 Maintaining the printer

Checking printer status and maintenance are essential to keep your equipment in prime condition. Keep your printer clean, diagnose issues, calibrate, replace the printhead when required, and keep your software up to date.

Check printer status

There are various ways you can check the current printer status.

● If you start the HP Utility (Windows only) and select your printer, you see a page of information describing

the status of the printer and its paper and ink supplies.

● If you access the Embedded Web Server, you see information about the general status of the printer.

● From the front panel, you can get information about the loaded paper and the ink levels.

Take care of the printer

The printer is not designed for any purpose other than printing.

It is not recommended to use the printer as a table, for two reasons:

● The surface can easily be damaged.

● Anything that falls into the printer can cause more serious damage.

Clean the exterior of the printer

Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation with a soft cloth and a mild household cleaner such as non-abrasive liquid soap.

WARNING! To avoid an electric shock, make sure that the printer is turned o and unplugged before you clean

it. Do not let water get inside the printer.

CAUTION: Do not use abrasive cleaners on the printer.

Print Quality Diagnostic Report

There are two test patterns designed to highlight printhead reliability problems.

To print the Print Quality Diagnostic Report

Check the performance of the printhead that is currently installed in your printer, and whether it suers from clogging or alignment problems.

1. Use the same paper type that you were using when you detected a problem. The test patterns are easiest

to evaluate on plain white paper.

2. Check that the selected paper type is the same as the paper type loaded into the printer. See View information about the paper on page 30.

At the printer's front panel, tap , then Image Reports > Print Quality Report.

58 Chapter 9 Maintaining the printer ENWW

NOTE: The report can also be requested from the Embedded Web Server.

It takes about two minutes to print the Print Quality Diagnostic Report.

Corrective actions

If you have an issue with the diagnostic page, there are steps you can take, depending on the problem.

1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the printhead on page 60).

2. If any of the colored blocks in Test Pattern 2 show white lines, are faded or completely missing, clean the

printhead (see Clean the printhead on page 59). Follow the front-panel prompts and perform all three levels of cleaning if necessary.

3. If the problem remains, clean the printhead again.

4. If the problem remains, replace the ink cartridge (see Replace an ink cartridge on page 55) corresponding to

the streaked, faded, or missing color block in Test Pattern 2.

5. If the problem remains, replace the printhead (see Replace the printhead on page 61). If the printhead is

still in warranty, contact HP Support (see Contact HP Support on page 101).

Clean the printhead

If your print is streaked or has incorrect or missing colors, the printhead may need to be cleaned.

There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should initiate the next phase of cleaning only if the print quality is poor.

If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead.

NOTE: Cleaning uses ink, so clean the printhead only when necessary.

NOTE: Failing to turn o the printer correctly can cause print-quality problems.

ENWW Clean the printhead 59

Clean the printhead from the front panel

When your print quality seems poor, and you are next to the printer, this is a simple method to address the issue.

1. Make sure there is paper in the input tray or a roll loaded.

Go to the front panel and tap , then Printer Maintenance►Clean the Printhead.

Clean the printhead from the Embedded Web Server

You can clean the printhead remotely using an ordinary Web browser running on any computer.

1. Make sure there is paper in the input tray or a roll loaded.

2. In the Tools tab on the Embedded Web Server, then tap Tools►Utilities►Print Quality Toolbox►Clean

Printhead, and follow the instructions on the screen.

Clean the printhead from the HP Utility (Windows only)

You can manage this and clean the printhead from a computer with a USB, TCP/IP, or Wi-Fi connection.

1. Make sure there is paper in the input tray or a roll loaded.

2. In the Support tab of the HP Utility, click Printhead Cleaning, and follow the instructions on the screen.

Align the printhead

Precise printhead alignment is essential for accurate colors, smooth color transitions, and sharp edges in graphical elements.

Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced. You may need to align the printhead after a paper jam or if you are experiencing print-quality problems.

IMPORTANT: Load A4 and letter in portrait. Do not load them in landscape.

1. Load the paper you wish to use, see Paper handling on page 26. You can use a roll or a cut sheet; plain

white paper is recommended.

CAUTION: Do not use transparent or semi-transparent paper to align the printhead.

2. Ensure that the window is closed, as a strong light source near the printer during printhead realignment can

aect alignment.

3. From the front panel, tap , then Printer Maintenance►Align the Printhead.

NOTE: Printhead alignment can also be started from the Embedded Web Server (Tools►Utilities►Print

Quality Toolbox►Optimize and Improve►Align Printhead), or from the HP Utility (Windows: Support > Printhead Alignment; Mac OS X: Information and Print Quality > Align).

4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.

5. The process takes about ve minutes. Wait until the front-panel display shows the process complete before

using the printer.

If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and try again.

60 Chapter 9 Maintaining the printer ENWW

Replace the printhead

When the printhead is out of ink or has an issue that cannot be xed, you must replace it. After replacement, the printer will automatically perform a printhead alignment on the loaded paper.

TIP: If you would like to perform the printhead alignment on a dierent paper (perhaps from the multi-sheet

tray), you could change the paper before starting this procedure. Plain white paper is recommended. A4 and letter paper should not be loaded in landscape orientation.

1. Make sure the printer is turned on.

2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to

prevent the printer from moving.

3. From the front panel, tap , then Printer Maintenance > Replace printhead.

4. From the front panel, tap Continue to proceed.

5. Open the main door.

6. Press each ink cartridge to unlock it.

7. Remove all the inks cartridges, then tap Next.

ENWW Replace the printhead 61

8. Open the printhead latch.

9. Remove the printhead, keeping it vertical to avoid getting ink on the connections.

10. Insert the new printhead.

62 Chapter 9 Maintaining the printer ENWW

11. When nished, close the latch and tap Next.

12. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same

colored label as the cartridge you are installing.

IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for

successful printhead replacement.

13. Close the main door.

14. The front panel recommends a printhead alignment.

Clean the encoder strip

You can use a small damp cloth to remove unwanted residue.

1. Turn o the printer: Press the power key and unplug the power cable.

2. Using tap water and a small cloth that will not leave bers in the printer, dampen the cloth and remove any

excess water, so that the cloth is damp but not wet.

3. Open the main door.

ENWW Clean the encoder strip 63

4. Hold the cloth in an inverted U shape around the encoder strip and carefully wipe until no further ink

residue appears on the cloth. Be very careful not to scratch the encoder strip with your ngernails or any other object. Make sure that you are holding the cloth correctly.

NOTE: Do not move the carriage away from the service station.

5. Close the main door.

6. Turn the printer on.

Recalibrate the paper advance

Accurate paper advance is important to image quality because it is part of controlling the proper placement of dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark bands appear in the print and image grain may increase.

The printer is calibrated to advance correctly with all the papers appearing in the front panel. When you select the type of loaded paper, the printer adjusts the rate at which to advance the paper while printing. However, if you are not satised with the default calibration of your paper, you may need to recalibrate the rate at which the paper advances. See Troubleshooting print-quality issues on page 79 to determine whether paper advance calibration will solve your issue.

Recalibrating the paper advance procedure

The recalibration procedure takes approximately three minutes.

TIP: It is recommended to only have the paper loaded that you want to calibrate.

1. From the front panel, tap , then Printer Maintenance > Paper advance calibration > Calibrate ready

paper. When prompted by the front panel, conrm the paper source and type. The printer automatically recalibrates the paper advance and prints a paper advance calibration image.

2. Wait until the front panel displays the status screen and re-print your print.

NOTE: Do not worry about the paper advance calibration image.

If you are satised with your print, continue using this calibration for your paper type. If you see improvement in your print, continue with the next step. If you are dissatised with the recalibration, return to the default calibration, see Return to default calibration on page 64.

3. If you would like to ne tune the calibration, or are using a transparent paper, swipe down the dashboard

and tap , then scroll down the menu and tap Image quality maintenance►Paper advance calibration►Adjust paper advance.

4. Select the percentage of change from –99% to +99%. To correct light banding decrease the percentage. To

correct dark banding increase the percentage.

5. To save the value, tap OK on the front panel.

6. Wait until the front panel displays the status screen and reprint your print.

Return to default calibration

This sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration.

From the front panel, tap , then Printer Maintenance►Paper advance calibration►Reset ready paper.

2. Wait until the front panel displays the operation has completed successfully.

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Move or store the printer

If you need to move the printer, take care to prepare it correctly to avoid possible damage.

To prepare the printer:

1. Do not remove the ink cartridges or printhead.

2. Make sure that no paper is loaded.

3. Turn o the printer using the Power key at the back.

4. Unplug the printer's power cord.

5. Disconnect any cables connecting the printer to a network or a computer.

CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage.

When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the printhead. Preparing the printhead normally takes just over a minute. However, if the printer has been o for a six weeks or more, preparing the printhead could take up to 45 minutes.

CAUTION: If the printer remains o for a long period of time, the printhead may become unusable. In this case,

you need to replace the printhead with a new one.

Firmware update

There are various ways to download and install rmware updates; choose the one you nd most convenient.

NOTE: A rmware update package can be large; you may want to consider whether there are any implications

for your network or Internet connection.

You can congure the printer to download rmware updates automatically whenever they become available: see

Automatic rmware update on page 17.

● Using the front panel, tap , then Printer Maintenance►Update the Printer►Check Now to check

whether new rmware is available. If new rmware is available, you are given the opportunity to download and install it.

● Using the Embedded Web Server, click Tools►Printer Updates►Firmware Updates►Check Now.

● Using the HP DesignJet Utility under Windows, select your printer, the Support tab, then Firmware Update.

The rmware includes a set of the most commonly used paper presets.

Software update

Manual updates of printer drivers and other software are available for your printer.

Go to: http://www.hp.com/go/DesignJetT200/software or http://www.hp.com/go/DesignJetT600/software.

Printer maintenance kits

Three maintenance kits are available for your printer, containing components that may need to be replaced after long use.

When one of them is needed, a message is displayed on the front panel and by the HP Utility and you should contact HP Support (see ) and request the maintenance kit. The kits are installed by service engineers only.

ENWW Move or store the printer 65

HP Support Assistant

This helps you maintain your computer and printer. It helps you avoid or resolve issues.

The HP Support Assistant guides you to expert support when required and helps you maintain peak performance and resolve problems through automatic updates, built-in diagnostics, self-help, and a variety of assistance options. A wealth of information and support resources for your HP computers and printers is only a few clicks away.

HP Support Assistant is pre-installed on HP computers sold after October 2012, running Windows 7, Windows 8, or Windows 10 operating systems.

NOTE: Features may vary depending on the version installed, your computer model, and your location.

HP Support Assistant can also be installed used on non-HP computers.

If HP Support Assistant is not installed on your computer running Windows 7, Windows 8, or Windows 10, you can download the latest version by selecting it on the printer driver installer package, or clicking:

http://www.hp.com/go/hpsupportassistant.

66 Chapter 9 Maintaining the printer ENWW

10 Accessories

Supplies and accessories can be ordered for your printer.

How to order supplies and accessories

There are two ways to order supplies or accessories for your printer.

● Visit http://www.hplfmedia.com on the Web.

● Contact HP Support (see HP Support Center on page 100).

The rest of this chapter lists the available supplies and accessories, and their part numbers.

Order ink supplies

Ink cartridges can be ordered singularly of in packs of 3. There is also a printhead replacement kit you can order for your printer.

Table 10-1 Ink cartridges

Cartridge Part number

HP 712 29ml Cyan DesignJet Ink Cartridge 3ED67A

HP 712 29ml Magenta DesignJet Ink Cartridge 3ED68A

HP 712 29ml Yellow DesignJet Ink Cartridge 3ED69A

HP 712 38ml Black DesignJet Ink Cartridge 3ED70A

HP 712 80ml Black DesignJet Ink Cartridge 3ED71A

HP 712 Cyan DesignJet Ink Cartridge 3-Pack 3ED77A

HP 712 Magenta DesignJet Ink Cartridge 3-Pack 3ED78A

HP 712 Yellow DesignJet Ink Cartridge 3-Pack 3ED79A

HP 712B 38ml Black DesignJet Ink Cartridge 3ED28A

HP 712B 80ml Black DesignJet Ink Cartridge 3ED29A

Table 10-2 Printhead

Printhead Part number

HP 713 DesignJet Printhead Replacement Kit 3ED58A

Order paper

HP printers can use a wide range of paper.

To check the lastest information related to papers supported by your printer, go to: http://www.hplfmedia.com.

ENWW How to order supplies and accessories 67

Order accessories

There are accessories available for your printer.

Name Product number

HP DesignJet T200/T600 Roll Cover 9GF94A

HP DesignJet T200/T600 Automatic Sheet Feeder 8AJ60A

HP DesignJet T200/T600 24-in Printer Stand 3C753A

HP DesignJet 24-in Spindle B3Q36A

HP DesignJet 36-in Spindle B3Q37A

Introduction to the accessories

You can increase your printer's possibilities with accessories.

Automatic sheet feeder

The automatic sheet feeder is only provided with the T600 series, it is not provided by the T200 series but may be purchased as an accessory. It allows you to send to print multiple sheet sizes (A4/A & A3/B) without manually switching the media source (sheet to roll).

Roll cover

The roll cover is provided with specic models of the T600 series only, but may be purchased as an accessory. It allows for a more integrated design, and protects loaded media from dust and external agents.

Stand

The stand is provided with the T600 Printer Series. It is not provided with the T200 Printer Series, but may be purchased as an accessory.

Spindle

With extra spindles, you can quickly change from one paper type to another.

68 Chapter 10 Accessories ENWW

11 Troubleshooting paper issues

Step by step instructions are provided to help you identify and resolve paper issues.

Paper cannot be loaded successfully

There are various reasons why you may have issues loading the paper.

● Ensure that no paper is already loaded.

● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper.

● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-

panel display. The printer automatically attempts to straighten the paper.

● The paper may be crumpled, or warped, or may have irregular edges.

Unsuccessful roll load

There are checks to make and steps to correct any problems.

● Check that the roll is at least 280 mm (11 in) wide: narrower rolls are not supported.

● Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove the initial 20

mm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.

● Check that the roll ends are tight against the spindle ends.

● Check that the spindle is correctly inserted.

● Check that the output tray is closed. The roll will not load when it is open.

● Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.

● Check that all roll end plugs have been removed.

● Check that the paper is wound tightly on the roll.

● Do not touch the roll or paper at during the alignment process.

If the paper has not been inserted straight, follow the instructions on the front panel.

If you would like to start the load process again, cancel the process on the front panel and rewind the roll from the end of the spindle until the edge is removed from the printer.

NOTE: If the roll has become loose around the core, the printer cannot load the paper.

Unsuccessful sheet load

There are checks to make and steps to correct any problems.

● Check that the sheet is more than 329 mm (12.95 in) wide (A3+). If it is that width or less, load it from the

multi-sheet tray.

● Guide the sheet, especially thick papers, when the printer initially feeds the sheet.

● Ensure that the sheet is aligned with the reference line on the roll cover.

ENWW Paper cannot be loaded successfully 69

● Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel

display.

● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.

In case of any problem, follow the instructions given on the front-panel display.

If you would like to start the load process again, cancel the process on the front panel; the printer ejects the sheet from the front of the printer.

Unsuccessful load from the multi-sheet tray

There are checks to make and steps to correct any problems.

● Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends

on the paper thickness: around 50 sheets of plain, standard paper.

● Check that the sheets are correctly loaded into the tray.

● Check that the sheets are correctly adjusted and centered in the tray.

● Check that you have extended the input and output trays correctly: the rst extension for A4, the second

for A3 paper.

If the paper is hanging over the back of the input tray as shown, it may fail to load.

70 Chapter 11 Troubleshooting paper issues ENWW

NOTE: Try to avoid leaving sheets of paper loaded in the printer for a signicant length of time, because they

will deform.

Paper loading error messages

There is a list of front-panel messages related to paper loading, with the suggested corrective action.

Table 11-1 Error Messages

Front-panel message Suggested action

Paper loaded with too much skew During the paper load process the printer detected that the paper had too much skew. Tap

Paper not detected During the paper load process the printer did not detect any paper. Ensure the paper is

Paper too far from lateral edge Reload the cut sheet, aligning the right edge against the black stop on the spindle.

OK to unload the roll automatically, then restart the process.

inserted fully and is not transparent.

Paper load failed. Paper width is smaller than the minimum size supported by the selected paper source.

Sheet too big During the load process the printer has detected that the sheet of paper is either too wide

Sheet too small During the load process the printer detected that the sheet of paper is too narrow or too

Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray.

or too long to be loaded correctly. Tap to stop the load process. See Functional

specications on page 103.

short to be loaded in the printer. Tap to stop the load process. See Functional

specications on page 103.

Paper type is not in the driver

To work with a paper not in the driver, you can use your paper as one of the presets already in the driver, however, you must identify whether your paper is transparent or translucent, photo or bond, coated or technical.

NOTE: For glossy paper, it is important to select a glossy paper type, as the printer adjusts its use of ink for

glossy paper.

Transparent or translucent lm

You may use clear of matte lm.

If your paper is a transparent lm (for example, a transparency), select paper type Film > Transparent/Clear lm.

ENWW Paper type is not in the driver 71

If your paper is a translucent paper or lm (for example, technical paper), select paper type Film > Matte lm.

Photo paper

There are dierent types of photo paper nishes that you can apply.

If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select paper type Photo Gloss Paper. For Semi-gloss, Satin, Pearl, or Luster nishes, select paper type Photo Semi-gloss/Satin Paper.

To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal Satin Photo Paper, depending on the nish.

Bond and coated or technical paper

Your paper type selection for generic paper depends on the paper’s ink absorption capacity.

● For natural tracing papers, select paper type Natural Tracing Paper < 65 g/m2 or Natural Tracing Paper >

65 g/m2, depending on the weight of the paper.

● For thin papers (< 90 g/m2) or uncoated papers (for example plain paper or bright white paper), select

paper type

●

For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HP Coated Paper.

● For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight

Coated Paper.

Bond and Coated Paper > Plain Paper. You can also select Recycled Bond Paper.

Black ink is easily removed when touched

This happens when your paper is incompatible with matte black ink.

To use an optimized ink combination, select paper type Photo Paper > Photo Gloss Paper.

After printing, the paper has wrinkles or there is too much ink

This happens when too much ink is used.

To use less ink, select a thinner category. Matte paper categories from thinnest to thickest are:

● Plain Paper

● Coated Paper

● Heavyweight Coated Paper

For other print-quality problems, see Troubleshooting print-quality issues on page 79.

Printer printed on the wrong paper type

This happens when the printer prints your job before you were able to load your desired paper.

You may have Use printer settings selected for the Paper Type in the printer driver.

When Use printer settings is selected the printer will print immediately on whichever paper is loaded. Load your desired paper, see Paper handling on page 26, and select your paper type specically in the driver.

● In the Windows driver dialog: Select your paper type from the Paper Type list.

● In the Mac OS X Print dialog: Select the Paper/Quality panel, then from the Paper Type list, select your paper

type.

72 Chapter 11 Troubleshooting paper issues ENWW

NOTE: Use printer settings is the driver default.

Paper mismatch

If the paper currently loaded in the printer is not suitable for a particular job, the printer stops and waits for you to decide what to do. There are several ways in which the loaded paper may be considered unsuitable.

● The paper type is not as specied for the job.

● The paper source (roll, multi-sheet tray, or manual feed) is not as specied for the job.

●

The paper size is smaller than specied for the job.

If you do not specify these things for a particular job, the printer will print on whatever paper is loaded.

● Load the correct paper and resume printing.

● Print the job on the already-loaded paper. The print may be clipped if the paper is not large enough.

● Cancel the job.

Roll has jammed

When a paper jam occurs, you normally see a message about it in the front-panel display.

1. Open the roll cover.

2. Open the main door.

ENWW Paper mismatch 73

3. Rewind the roll to create a loop. Cut the paper, if needed.

4. Carefully remove any of the jammed paper that you can from the top of the printer.

5. Carefully remove any of the jammed paper from the front window.

6. Reload the roll, or load a new sheet; see Paper handling on page 26.

NOTE: If you nd that there is still some paper causing an obstruction within the printer, restart the procedure

and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see Multi-sheet tray has

jammed on page 75).

Prevent a jam

Depending on substrate type, roll condition, environmental conditions, image content, print mode etc. a jam may be prevented by opening the main door halfway.

74 Chapter 11 Troubleshooting paper issues ENWW

Multi-sheet tray has jammed

Paper can jam in the multi-sheet tray for a variety of reasons and there are steps to follow to correct an issue.

Proceed as follows:

1. Remove as much paper as you can from the multi-sheet tray.

2. Push down the multi-sheet tray extensions, which will make the tray easier to handle.

ENWW Multi-sheet tray has jammed 75

3. Unlock the tray, using the rotary switch behind it.

4. Pull out the tray.

5. Remove all paper from the tray.

6. Put the tray in again.

76 Chapter 11 Troubleshooting paper issues ENWW

7. Lock the tray.

A strip stays on the output tray and generates jams

If a small piece of paper has been cut, such as before printing a new roll, or after the front panel option Form feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is not printing, reach into the tray and remove the strip.

Printer displays out of paper when paper is available

If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If possible, tighten the paper to its core or load a new roll.

Prints do not fall neatly into the bin

There are steps you can follow if there is an issue with the bin.

● Ensure the bin is correctly installed.

● Ensure the bin is open.

● Ensure the bin is not full.

● Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or

remove prints manually as they are completed.

Sheet stays in the printer when the print has been completed

The printer holds the paper to allow the print to dry after printing.

See Change the drying time on page 31. If the paper is only partially ejected after the drying time, gently pull the sheet out of the printer. If the automatic cutter is disabled, use the Form feed and cut option in the front panel, see Form feed and form feed and cut on page 32.

ENWW A strip stays on the output tray and generates jams 77

Paper is cut when the print has been completed

By default the printer cuts the paper after the drying time has been completed. You can disable the cutter.

See Change the drying time on page 31. You can disable the cutter, see Turn the automatic cutter on and o

on page 31.

Cutter does not cut well

By default, the printer is set to cut the paper automatically after the drying time has been completed.

If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles, and check that there are no pieces of paper in the cutter groove.

Roll is loose on the spindle

The roll may need to be replaced or reloaded.

78 Chapter 11 Troubleshooting paper issues ENWW

12 Troubleshooting print-quality issues

Step by step instructions are provided for you to identify and resolve your issue.

General printing advice

To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories.

● Genuine manufacturer's supplies and accessories have been thoroughly tested to give trouble-free

performance and best-quality prints. For details of recommended papers, see Order paper on page 67.

● Make sure that the paper type selected in the front panel is the same as the paper type loaded into the

printer (see View information about the paper on page 30). Also make sure that the paper type selected in your software is the same as the paper type loaded into the printer.

CAUTION: If you have the wrong paper type selected, you could experience poor print quality and

incorrect colors, and perhaps even damage to the printhead.

● Check that you are using the most appropriate print-quality settings for your purposes (see Printing

on page 33). You are likely to see lower print quality if you have set the quality level to Fast.

● Check that your environmental conditions (temperature, humidity) are in the recommended range. See

Environmental specications on page 106.

Horizontal lines across the image (banding)

If your printed image suers from added horizontal lines as shown (the color may vary).

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in

your software. See View information about the paper on page 30.

2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 33). In

some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality level to Fast, try setting it to Best.

3. Print the Print Quality Diagnostic Report. See To print the Print Quality Diagnostic Report on page 58.

4. If the printhead is working correctly, perform paper advance calibration: see Recalibrate the paper advance on page 64.

If the problem persists despite all the above actions, contact your customer service representative for further support.

ENWW General printing advice 79

Lines are too thick, too thin or missing

Check the paper type and settings, and run a report.

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in

your software. See View information about the paper on page 30.

2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 33). Try

turning on the Maximum detail option (if available under the Color and Quality settings).

3. If lines are too thin or missing, print the Print Quality Diagnostic Report. See To print the Print Quality Diagnostic Report on page 58 .

4. If the problem remains, perform paper advance calibration: see Recalibrate the paper advance on page 64.

If the problem persists despite all the above actions, contact your customer service representative for further support.

Lines appear stepped or jagged

Check your original image, and print-quality settings.

1. The problem may be inherent in the image. Try to improve the image with the application you are using to

edit it.

2. Check that you are using appropriate print-quality settings. See Printing on page 33.

3. Turn on the Maximum detail option (if available under the Color and Quality settings).

Lines print double or in the wrong colors

This problem can have various visible symptoms.

● Colored lines are printed double, in dierent colors.

80 Chapter 12 Troubleshooting print-quality issues ENWW

● The borders of colored blocks are wrongly colored.

To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See To print the Print Quality Diagnostic Report on page 58.

Lines are discontinuous

Check your print-quality settings and print a Print Quality Diagnostic Report.

1. Check that you are using appropriate print-quality settings. See Printing on page 33.

2. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See To print the Print Quality Diagnostic Report on page 58.

Lines are blurred

Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy.

Try the following:

1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing.

See Environmental specications on page 106.

2. Check that the paper type selected in the front panel is the same as the paper type you are using. See View information about the paper on page 30.

ENWW Lines are discontinuous 81

3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper.

4. Select a lower print quality (such as Fast); the printer will then use less ink.

5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to

use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper.

6. If you are using glossy paper, try changing to a dierent type of glossy paper.

7. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See To print the Print Quality Diagnostic Report on page 58.

Line lengths are inaccurate

If you have measured your printed lines and nd that the lengths are not suiciently accurate for your purposes, you can try to improve line length accuracy.

Try the following:

1. Print on HP Matte Film, for which your printer's line length accuracy is specied. See Functional specications on page 103.

Polyester lm is about ten times more dimensionally stable than paper. However, using lm that is thinner or thicker than HP Matte Film will reduce line length accuracy.

2. Set Print Quality to Best.

3. Maintain the room at a steady temperature between 10 and 30°C (50 and 86°F).

4. Load the roll of lm and let it rest for ve minutes before printing.

5. If you are still not satised, try recalibrating the paper advance. See Recalibrate the paper advance on page 64.

Whole image is blurry or grainy

There are a series of steps and checks you can make to deal with this issue. Check the paper, settings, run reports to nd the issue etc.

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in

your software. See View information about the paper on page 30.

2. Check that you are printing on the correct side of the paper.

82 Chapter 12 Troubleshooting print-quality issues ENWW

3. Check that you are using appropriate print-quality settings (see Printing on page 33). In some cases, you

can overcome a print-quality problem merely by selecting a higher print-quality level. For instance, if you have set the Print Quality to Fast, try using Best.

4. Print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See To print the Print Quality Diagnostic Report on page 58.

5. If the problem remains, perform paper advance calibration: see Recalibrate the paper advance on page 64.

If the problem persists despite all the above actions, contact your customer service representative for further support.

Paper is not at

If the paper does not lie at when it comes out of the printer, but has shallow waves in it, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink.

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in

your software. See View information about the paper on page 30.

2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper.

3. Select a lower print quality (such as Fast); the printer will then use less ink.

4. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to

use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper.

Print is scued or scratched

The black ink pigment can be scued or scratched when touched by a nger, a pen or some other object. This is particularly noticeable on coated paper.

Glossy paper may be extremely sensitive to the bin or to anything else that it contacts soon after printing, depending on the amount of ink used and the environmental conditions at the time of printing.

● Handle prints carefully.

● Avoid stacking prints on top of each other.

● Catch your prints as they are cut from the roll and do not let them fall into the bin. Alternatively, leave a

sheet of paper in the bin so that freshly printed sheets do not make direct contact with the bin.

● Increase the drying time. At the front panel, tap , then Setup > Print Settings > Drying Time > Extended.

ENWW Paper is not at 83

Ink marks on the paper

This problem can occur for several dierent reasons.

Horizontal smears on the front of coated paper

If a lot of ink is used on plain or coated paper, the paper absorbs the ink quickly and expands. As the printhead moves over the paper, the printhead may come into contact with the paper and smear the printed image.

This problem is normally seen only on cut sheets of paper (not on roll paper).

Whenever you notice this problem, cancel the printing job immediately. Tap and also cancel the job from your computer application. Soaked paper can damage the printhead.

If you notice poor print quality after this has happened, clean the printhead. See Clean the printhead on page 59.

1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in

your software. See View information about the paper on page 30.

2. Use a recommended paper type (see Order paper on page 67) and the correct print settings.

3. If using sheet paper, try rotating the sheet 90 degrees. The orientation of the paper bers may aect

performance.

4. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper.

5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to

use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper.

6. Try to increase the margins by relocating the image to the center of the page using your software

application.

Ink marks on the back of the paper

Clean the platen with a soft cloth. Clean each rib separately.

Black ink comes o when you touch the print

This problem may be caused by printing with matte black ink on glossy paper. The printer will not use matte black ink if it knows that the paper will not retain it.

To be sure of avoiding matte black ink, you can select Photo Glossy Paper as the paper type (in the Photo Paper category).

Edges of objects are stepped or not sharp

If edges of objects or lines appear to be poorly dened or lighter in density, and you have already set the printquality slider to Best.

84 Chapter 12 Troubleshooting print-quality issues ENWW

See Printing on page 33 for more information.

Edges of objects are darker than expected

If edges of objects seem darker than expected, and you have already set the print-quality to Best, try setting the quality to Fast.

See Printing on page 33 for more information.

Vertical lines of dierent colors

If your print has vertical bands of dierent colors along it try changing the paper and/or adjusting the printquality settings.

1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated

Paper. See Order paper on page 67.

2. Try using higher print-quality settings (see Printing on page 33). For instance, if you have set the Print

Quality to Fast, try setting it to Best.

White spots on the print

You may notice white spots on the print. This is probably due to paper bers, dust or loose coating material.

To avoid this problem:

1. Try cleaning the paper manually with a brush before printing, to remove any loose bers or particles.

2. Always keep the cover of your printer closed.

3. Protect your paper rolls and sheets by storing them in bags or boxes.

Colors are inaccurate

If the colors of your print do not match your expectations, there are steps you can take.

Try the following:

ENWW Edges of objects are darker than expected 85

1. Check that the paper type you have loaded corresponds to the paper type selected.

2. Check that you are printing on the correct side of the paper.

3. Check that you are using appropriate print-quality settings. For the most accurate colors, select Normal or

Best quality.

4. Print the Print Quality Diagnostic Report. See To print the Print Quality Diagnostic Report on page 58.

Colors are fading

If you print on instant-dry photo paper, your prints will fade rapidly. If you plan to display the prints for more than two weeks, you should laminate them to achieve longer life.

Prints on swellable coated papers will fade much less rapidly. However, lamination will increase the life of prints (depending on the type of lamination) with all paper types. For more information, consult your laminate provider.

Image is incomplete (clipped at the bottom)

If the image is incomplete you may have cut the data being received, or there could be a communication issue.

● Did you tap Cancel before all the data were received by the printer? If so, you have ended the data

transmission and will have to print the page again.

● There may be a communications problem between your computer and the printer. Check your USB or

network cable, or your Wi-Fi connection.

● Check to make sure that your software settings are correct for your current page size (for example, long-

axis prints).

● If you are using network software, make sure it has not timed out.

Image is clipped

Clipping normally indicates a discrepancy between the actual printable area on the loaded paper and the printable area as understood by your software.

● Check the actual printable area for the paper size you have loaded.

printable area = paper size – margins

● Check what your software understands to be the printable area (which it may call "printing area" or

"imageable area"). For example, some software applications assume standard printable areas that are larger than those used in this printer.

● If you have dened a custom page size with very narrow margins, the printer may impose its own minimal

margins, clipping your image slightly. You may want to consider using a larger paper size.

● If your image contains its own margins, you may be able to print it successfully by using the Clip Contents

by Margins option (see Select margins options on page 39).

● If you are trying to print a very long image on a roll, check that your software is capable of printing an

image of that size.

● You may have asked to rotate the page from portrait to landscape on a paper size that is not wide enough.

● If necessary, reduce the size of the image or document in your software application, so it ts between the

margins.

86 Chapter 12 Troubleshooting print-quality issues ENWW

Some objects are missing from the printed image

Large quantities of data may be necessary to print a high-quality large-format print job, and in some specic workows there may be issues that can lead to some objects missing from the output.

Here are some suggestions to help you to avoid this problem:

● Select a smaller page size and scale to the desired nal page size in the driver or in the front panel.

● Save the le in another format, such as TIFF or EPS, and open it with another application.

● Reduce the resolution of bitmap images in your application software.

NOTE: If you're using Adobe applications, ensure that you have installed the latest version.

These options are suggested for troubleshooting purposes and may adversely aect the nal output quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to solve the problem.

If you still have a problem

If you still experience print-quality problems after applying the advice then there are other steps you can try.

Here are some further things that you can do:

● Try using a higher print-quality option. See Printing on page 33.

● Check the driver you are using to print with. If it is a non-HP driver, consult the driver vendor about the

problem. You could also try using the correct HP driver, if feasible. The latest HP drivers can be downloaded from http://www.hp.com/go/DesignJetT200/software or http://www.hp.com/go/DesignJetT600/software.

● Check that your printer's rmware is up to date. See Firmware update on page 65.

● Check that you have the right settings in your software application.

ENWW Some objects are missing from the printed image 87

13 Troubleshooting ink cartridge and printhead

issues

Step by step instructions are provided for you to identify and resolve your issue.

Cannot insert an ink cartridge

It is important that you are using the correct type of cartridge, and that it is well placed in its slot.

1. Check that you have the correct type of cartridge (model number).

2. Check that the colored label on the cartridge is the same color as the label on the slot.

3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side

up and readable.

CAUTION: Never clean inside the ink cartridge slots.

Ink cartridge status messages

There are ink cartridge status messages to alert you to an issue.

● OK: The cartridge is working normally, with no known problems.

● Missing or Damaged: There is no cartridge present, or it is not correctly connected to the printer (shown

with an X on the status screen).

● Low: The ink level is low.

● Out of ink: The cartridge is empty.

● Not genuine HP: The cartridge is not a genuine HP cartridge.

● Wrong slot: The cartridge has been inserted into the wrong slot.

● Incompatible: The cartridge is incompatible with this printer.

Cannot insert the printhead

It is important that you are using the correct type of printhead, and that it is well placed in its slot.

1. Check that you have the correct type of printhead (model number).

2. Check that you have removed the orange protective cap from the printhead.

3. Check that the printhead is correctly oriented.

4. Check that you have correctly latched the printhead, see Replace the printhead on page 61.

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14 Troubleshooting data communication issues

Step by step instructions are provided for you to identify and resolve your issue.

Communication failures between computer and printer

Some symptoms are apparent when there is an issue.

● The front-panel display does not show the Printing message when you have sent an image to the printer.

● Your computer displays an error message when you are trying to print.

● Your computer or printer hangs (stays idle), while communication is taking place.

● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.)

● Ensure that you have selected the correct printer in your application, see Printing on page 33.

● Ensure that the printer works correctly when printing from other applications.

● Remember that very large prints may take some time to receive, process and print.

● If the printer is connected to a network, check the printer connectivity status: the printer should have an IP

address and it should match the IP address specied in the printing computer. If the addresses do not match, then congure it correctly; if the issue persists, check your network conguration or try connecting to the printer by USB cable.

● Try another interface cable.

● If the printer is connected by USB cable, try disconnecting and reconnecting the USB cable. Also try using a

● If the printer is connected to a wireless network, you can request a diagnostic report from the front panel:

● Increase the lease time of your DHCP server device.

● Set a xed IP address for your printer that will not be changed by DHCP.

● Congure the printer and driver to refer to the hostname instead of the numeric IP address.

Fixed IP

Set a xed IP address for the printer from the front panel.

1. Go to the front panel and tap or .

2. At the bottom of the screen, tap Settings > Advanced setup > IP settings > OK > Manual, and enter the IP

Hostname

dierent USB port on the computer.

tap , then Settings > Print Wireless Network Test. Alternatively, try moving the printer closer to the wireless router, or try connecting the printer by wired network or USB cable.

address, the subnet mask, and the gateway (those settings should be provided by your network administrator).

You can use the hostname instead of the numeric IP address.

ENWW Communication failures between computer and printer 89

1. Go to the front panel and tap or .

2. Take a note of the IP address and the hostname (HPXXXXXX format).

3. If your computer is running Windows, go to Control Panel > Printers, right-click the printer and click

Properties > Ports > Congure Port, and in the Printer name or IP address eld enter the hostname.

Wired network issues

If you are unable to install the HP software provided with the printer, then youneed check some things.

Check that:

● All cable connections to the computer and the printer are secure.

● The network is operational and the network hub is turned on.

● All applications, including virus protection programs, spyware protection programs, and rewalls, are closed

or disabled for computers running Windows.

● The printer is installed on the same subnet as the computers that use the printer.

If the installation program cannot discover the printer, print the network conguration page, and enter the IP address manually in the installation program. For more information, see Network conguration page

on page 93.

Though it is not recommended that you assign a static IP address to the printer, you might resolve some installation problems (such as a conict with a personal rewall) by doing so. See Communication failures

between computer and printer on page 89

Network port created does not match printer IP address (Windows)

If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer's IP address.

1. Print the printer’s network conguration page.

2. Click Start, point to Settings, then click Printers or Printers and Faxes.

– or –

Click Start, click Control Panel, then double-click Printers.

3. Right-click the printer icon, click Properties, and then click the Ports tab.

4. Select the TCP/IP port for the printer, and then click Congure Port.

5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the

network conguration page. If the IP addresses are dierent, change the IP address in the dialog box to match the address on the network conguration page.

6. Click OK twice to save the settings and close the dialog boxes.

Wireless network issues

Step by step instructions are provided for you to identify and resolve your issue.

Wireless network troubleshooting

Check that the wireless is on, that there are no issues with cable connections or the network.

90 Chapter 14 Troubleshooting data communication issues ENWW

1. Make sure the wireless (802.11) light at the top left of the front panel is turned on .

If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on wireless, tap , then Settings > Wireless > On.

2. Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable

turns o the printer's wireless capabilities.

3. Restart components of the wireless network.

Turn o the router and the printer, and then turn them back on in this order: router rst and then the printer. If you still are unable to connect, turn o the router, printer, and your computer. Sometimes, turning o the power and then turning it back on can solve a network communication issue.

4. Run the Wireless Network Test.

For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, tap

, then Settings > Print Wireless Network Test. If a problem is detected, the printed test report includes

recommendations that could help to solve the problem.

Advanced wireless network troubleshooting

If you have tried to x the problem, and are still unable to connect to your printer to the wireless network, then there are steps you can take.

Try the following:

1. Make sure that your computer's wireless networking has been turned on. For more information, see the

documentation that came with your computer.

2. If you are not using a unique network name (SSID), then it is possible that your computer could be

connected to a nearby network that is not yours. The following steps can help you to determine whether your computer is connected to your network.

Windows:

a. Click Start, click Control Panel, point to Network Connections, then click View Network Status and

Tasks.

– or –

Click Start, then Settings, click Control Panel, double-click Network Connections, click the View menu, then select Details.

Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status of your computer should

change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status should change to Connected.

Mac OS X:

▲ Click in the menu bar at the top of the screen. From the menu that appears, you can determine if

the Wi-Fi is turned on and which wireless network your computer is connected to.

TIP: For more detailed information about your Wi-Fi connection, click System Preferences in the

Dock. If the wireless connection is working correctly, a green dot appears next to the list of connections. For more information, click the Help button in the window.

ENWW Wireless network issues 91

If you are unable to get your computer connected to your network, contact the person/company that set up your network or the router manufacturer as there may be a hardware issue with your router or computer.

3. Print the printer's Wireless Conguration page (see Network conguration page on page 93). After the

page has been printed, check the Network Status and URL. The Network Status is Ready if the printer is actively connected to a network, or Oine if it is not (in the latter case, run the Wireless Network Test). The URL is the network address assigned to the printer by your router; you need it to connect to the printer's Embedded Web Server.

4. If you have established that the computer and the printer both have active connections to a network, you

can check whether they are on the same network by trying to access the printer's Embedded Web Server

Access the Embedded Web Server on page 20).

(see

5. If you cannot access the Embedded Web Server and are sure that both the computer and printer have

active connections to the same network, the rewall security software could be blocking communication. Temporarily turn o any rewall security software running on your computer, and try to access the Embedded Web Server again. If you can access it, try using the printer for printing.

If you are able to access the Embedded Web Server and use your printer with the rewall turned o, you need to recongure your rewall settings to allow the computer and printer to communicate with each other over the network.

If you are able to access the Embedded Web Server, but are still unable to use the printer even with the rewall turned o, try enabling the rewall software to recognize the printer.

6. If you have the HP software installed, you can check the printer’s status from your computer to check

whether the printer is paused or oine, preventing you from using it.

Windows:

a. Click Start, point to Settings, then click Printers or Printers and Faxes.

– or –

Click Start, click Control Panel, then double-click Printers.

b. If the printers on your computer are not being displayed in Details view, click the View menu, then

click Details.

c. Do one of the following, depending on the printer status:

● If the printer is Oine, right-click the printer, and click Use Printer Online.

● If the printer is Paused, right-click the printer, and click Resume Printing.

d. Try using the printer over the network.

Mac OS X:

a. Click System Preferences in the dock, then click Printers & Scanners.

b. Select the printer, then click Print Queue.

c. If Jobs Stopped appears in the resulting window, click Start Jobs.

7. If you install the HP software a second time, the installer may create a second version of the printer driver

in your Printers or Printers and Faxes folder (Windows only). If you have diiculties printing or connecting to the printer, make sure the correct version of the Windows printer driver is set as the default.

a. Click Start, point to Settings, then click Printers or Printers and Faxes.

– or –

92 Chapter 14 Troubleshooting data communication issues ENWW

HP T250 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Introduction

Safety precautions

Using this guide

Introduction

Use and maintenance

Troubleshooting

Glossary

Index

Warnings and cautions

Printer models

Main features

Main components

Front view (T600 Printer series)

Rear view (T600 Printer series)

Rear view (T200 Printer Series)

Front panel

1. Dashboard icons

2. Home screen dynamic icons

3. Fixed icons

Printer solutions

Mobile Printing

Enable email printing

Reports

2 Connecting the printer

Choose which connection method to use

1. Connect the printer to your network

Set up using the HP Smart App

Set up the printer on your wireless network

2. Set up your device

Install the software (Windows)

Install the software (Mac OS X)

Add your printer

Other options

Connect a computer to the printer by USB cable (Windows)

Printer sharing considerations

3 Setting up the printer

Introduction

Control access to the Embedded Web Server

Set Windows driver preferences

4 Personalizing the printer

Change the language of the front-panel display

Access the Embedded Web Server

Change the language of the Embedded Web Server

Access the HP Utility (Windows only)

Change the language of the HP Utility

Change the sleep mode setting

Change the front-panel display brightness

Limitations to rules, templates, and services

Reset network settings

Embedded Web Server security settings

5 Paper handling

General paper-loading advice

Load a roll onto the spindle

Load a roll into the printer

Unload a roll

Load a single sheet

Unload a single sheet

Use the multi-sheet tray

View information about the paper

Maintain paper

Change the drying time

Form feed and form feed and cut

6 Printing

Mobile Printing

Print from mobile devices

Print from Android

iOS (iPhone, iPad) with AirPrint

Print from Apple iOS or Android with HP Smart App

Print using Wi-Fi Direct

Guidelines for using Wi-Fi Direct

Turn on Wi-Fi Direct

Change connection method

Print from a wireless-capable mobile device that supports Wi-Fi Direct

Print from a wireless-capable mobile device that does not support Wi-Fi Direct

Print from a wireless-capable computer (Windows)

Easy printing with HP Click