HP t200 Zero, MultiSeat ms6200 Maintenance And Service Manual
Maintenance and Service Guide
HP MultiSeat ms6200 and HP t200 Zero Client
For MultiSeat
© Copyright 2011 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
HP Business PC Maintenance and Guide
HP MultiSeat ms6200 and HP t200 Zero
Client For MultiSeat
First Edition (October 2011)
Document Part Number: 675835-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product Features ............................................................................................................................................ 1
HP MultiSeat ms6200 ........................................................................................................................... 1
Standard Configuration Features ......................................................................................... 1
Front Panel Components ..................................................................................................... 2
Media Card Reader Components ........................................................................................ 3
Rear Panel Components ..................................................................................................... 4
Serial Number Location ....................................................................................................... 4
HP t200 Zero Client .............................................................................................................................. 5
Front Panel Components ..................................................................................................... 5
Rear Panel Components ..................................................................................................... 6
Serial Number Location ....................................................................................................... 6
2 HP MultiSeat Computing Solution – Best Practices .................................................................................... 7
Offerings of Microsoft® Windows® MultiPoint™ Server 2011 ............................................................. 7
OEM Standard ..................................................................................................................... 7
OEM Premium ..................................................................................................................... 7
Academic Volume License .................................................................................................. 8
Description of Modes ............................................................................................................................ 8
Maintenance ........................................................................................................................ 8
Normal ................................................................................................................................. 8
Remapping Stations ............................................................................................................................. 8
Topology ............................................................................................................................................... 9
Topology Examples ........................................................................................................... 10
Private USB ....................................................................................................................... 10
Qualified USB Hubs ........................................................................................................... 10
Best Practices for Setting Up a MultiSeat Environment ..................................................................... 11
USB-connected MultiSeat Environment ............................................................................ 11
Ethernet-connected MultiSeat Environment ...................................................................... 11
Best Practices for Installation of Drivers with the Volume License Operating System ....................... 13
Recommended Method (Automatic Driver Installation) ..................................................... 13
Manual Driver Installation .................................................................................................. 13
Performance Considerations .............................................................................................................. 14
v
Licensing and Support ........................................................................................................................ 14
External Links ..................................................................................................................................... 14
Troubleshooting .................................................................................................................................. 14
LED Codes ......................................................................................................................................... 15
3 Computer Setup (F10) Utility ....................................................................................................................... 16
Computer Setup (F10) Utilities ........................................................................................................... 16
Using Computer Setup (F10) Utilities ................................................................................ 17
Computer Setup—File ....................................................................................................... 18
Computer Setup—Storage ................................................................................................ 19
Computer Setup—Security ................................................................................................ 21
Computer Setup—Power ................................................................................................... 25
Computer Setup—Advanced ............................................................................................. 26
Recovering the Configuration Settings ............................................................................................... 28
4 Routine Care, SATA Drive Guidelines, and Disassembly Preparation .................................................... 29
Electrostatic Discharge Information .................................................................................................... 29
Generating Static ............................................................................................................... 29
Preventing Electrostatic Damage to Equipment ................................................................ 30
Personal Grounding Methods and Equipment ................................................................... 30
Grounding the Work Area .................................................................................................. 31
Recommended Materials and Equipment .......................................................................... 31
Operating Guidelines .......................................................................................................................... 32
Routine Care ...................................................................................................................................... 32
General Cleaning Safety Precautions ................................................................................ 32
Cleaning the Computer Case ............................................................................................ 32
Cleaning the Keyboard ...................................................................................................... 33
Cleaning the Monitor .......................................................................................................... 33
Cleaning the Mouse ........................................................................................................... 34
Service Considerations ...................................................................................................................... 34
Power Supply Fan ............................................................................................................. 34
Tools and Software Requirements .................................................................................... 34
Screws ............................................................................................................................... 34
Cables and Connectors ..................................................................................................... 35
Hard Drives ........................................................................................................................ 35
Lithium Coin Cell Battery ................................................................................................... 35
SATA Hard Drives .............................................................................................................................. 36
SATA Hard Drive Cables .................................................................................................................... 36
SATA Data Cable .............................................................................................................. 36
SMART ATA Drives ............................................................................................................................ 36
Cable Management ............................................................................................................................ 36
vi
5 Removal and Replacement Procedures ..................................................................................................... 38
Preparation for Disassembly .............................................................................................................. 38
Access Panel ...................................................................................................................................... 39
Front Bezel ......................................................................................................................................... 40
Bezel Blanks ....................................................................................................................................... 41
Memory .............................................................................................................................................. 41
DIMMs ............................................................................................................................... 41
DDR3-SDRAM DIMMs ...................................................................................................... 41
Populating DIMM Sockets ................................................................................................. 42
Installing DIMMs ................................................................................................................ 43
Expansion Card .................................................................................................................................. 44
System Board Connections ................................................................................................................ 48
Drives ................................................................................................................................................. 49
Drive Positions ................................................................................................................... 49
Installing and Removing Drives ......................................................................................... 50
Removing a 5.25-inch Drive from a Drive Bay .................................................. 51
Installing a 5.25-inch Drive into a Drive Bay ..................................................... 52
Removing a 3.5-inch Drive from a Drive Bay .................................................... 53
Installing a 3.5-inch Drive into a Drive Bay ....................................................... 55
Removing and Replacing the Primary 3.5-inch Internal Hard Drive .................. 56
Fan duct ............................................................................................................................................. 59
Front Fan Assembly ........................................................................................................................... 60
Hood Sensor ...................................................................................................................................... 62
Front I/O, Power Switch Assembly ..................................................................................................... 63
Speaker .............................................................................................................................................. 65
Heat sink ............................................................................................................................................ 66
Processor ........................................................................................................................................... 68
Power Supply ..................................................................................................................................... 70
System Board ..................................................................................................................................... 71
Battery ................................................................................................................................................ 72
Type 1 Battery Holder ........................................................................................................ 73
Type 2 Battery Holder ........................................................................................................ 73
Type 3 Battery Holder ........................................................................................................ 74
Using the Small Form Factor Computer in a Tower Orientation ........................................................ 75
Appendix A Connector Pin Assignments ...................................................................................................... 76
Keyboard ............................................................................................................................................ 76
Mouse ................................................................................................................................................. 76
Ethernet RJ-45 ................................................................................................................................... 77
Serial Interface, Powered and Non-Powered ..................................................................................... 77
vii
USB .................................................................................................................................................... 77
Microphone ......................................................................................................................................... 78
Headphone ......................................................................................................................................... 78
Line-in Audio ...................................................................................................................................... 78
Line-out Audio .................................................................................................................................... 78
Monitor ............................................................................................................................................... 79
4-Pin Power (for CPU) ........................................................................................................................ 79
SATA Data and Power ....................................................................................................................... 80
PCI Express ....................................................................................................................................... 81
PCI Express ....................................................................................................................................... 82
DVI Connector .................................................................................................................................... 83
DisplayPort Connector ....................................................................................................................... 84
Appendix B Power Cord Set Requirements .................................................................................................. 85
General Requirements ....................................................................................................................... 85
Japanese Power Cord Requirements ................................................................................................ 85
Country-Specific Requirements .......................................................................................................... 86
Appendix C POST Error Messages ................................................................................................................ 87
POST Numeric Codes and Text Messages ....................................................................................... 88
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ................................................ 96
Appendix D Password Security and Resetting CMOS ............................................................................... 100
Resetting the Password Jumper ...................................................................................................... 101
Clearing and Resetting the CMOS ................................................................................................... 102
Appendix E Drive Protection System (DPS) ................................................................................................ 104
Accessing DPS Through Computer Setup ....................................................................................... 105
Appendix F Specifications ............................................................................................................................ 106
ms6200 ............................................................................................................................................. 106
t200 Specifications ........................................................................................................................... 107
Index ................................................................................................................................................................. 108
viii
1 Product Features
HP MultiSeat ms6200
Standard Configuration Features
Features may vary depending on the model. For a complete listing of the hardware and software
installed in the computer, run the diagnostic utility (included on some computer models only).
Figure 1-1 Small Form Factor Configuration
NOTE: The MultiSeat computer can also be used in a tower orientation. For more information, see
Using the Small Form Factor Computer in a Tower Orientation on page 75 in this guide.
HP MultiSeat ms6200 1
Front Panel Components
Drive configuration may vary by model. Some models have a bezel blank covering one or more drive
bays.
Figure 1-2 Front Panel Components
Table 1-1 Front Panel Components
1 5.25-inch Optical Drive 5 Microphone/Headphone Connector
2 Dual-State Power Button 6 3.5-inch Media Card Reader (optional)
3 Power On Light 7 Hard Drive Activity Light
4 USB (Universal Serial Bus) Ports 8 Headphone Connector
NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with
the computer and it is displaying a diagnostic code.
2 Chapter 1 Product Features
Media Card Reader Components
The media card reader is an optional device available on some models only. Refer to the following
illustration and table to identify the media card reader components.
Figure 1-3 Media Card Reader Components
Table 1-2 Media Card Reader Components
No. Slot Media
1 xD ● xD-Picture Card (xD)
2 MicroSD
3 Media Card Reader
Activity Light
4 SD/MMC+/miniSD ● Secure Digital (SD)
5 USB ● USB (Universal Serial
6 CompactFlash I/II ● CompactFlash Card
7 MS PRO/MS PRO DUO ● Memory Stick (MS)
MicroSD (T-Flash)
●
Secure Digital High
●
Capacity (SDHC)
MiniSD
●
Bus) Port
Type 1
MagicGate Memory
●
Stick (MG)
MagicGate Memory
●
Duo
MicroSDHC
●
● MiniSDHC
MultiMediaCard
●
(MMC)
Reduced Size
●
MultiMediaCard (RS
MMC)
● CompactFlash Card
Type 2
● Memory Stick Select
Memory Stick Duo
●
(MS Duo)
Memory Stick PRO
●
(MS PRO)
● MultiMediaCard 4.0
(MMC Plus)
● Reduced Size
MultiMediaCard 4.0
(MMC Mobile)
● MMC Micro (adapter
required)
● MicroDrive
● Memory Stick PRO
Duo (MS PRO Duo)
Memory Stick PRO-
●
HG Duo
● Memory Stick Micro
(M2) (adapter
required)
8 1394
1394 Port (available
●
on select models
only)
HP MultiSeat ms6200 3
Rear Panel Components
Figure 1-4 Rear Panel Components
1 RJ-45 Network Connector 6 DisplayPort Monitor Connector
2
3
4 Power Cord Connector 9
5
Serial Connector 7 VGA Monitor Connector
PS/2 Mouse Connector (green) 8 PS/2 Keyboard Connector (purple)
Universal Serial Bus (USB) ports 10 Line-In Audio Connector (blue)
Serial Number Location
Each computer has a unique serial number and a product ID number that are located on the top
cover of the computer. Keep these numbers available for use when contacting customer service for
assistance.
Figure 1-5 Small Form Factor Serial Number and Product ID Location
Line-Out Connector for powered audio
devices (green)
4 Chapter 1 Product Features
HP t200 Zero Client
Front Panel Components
For more information, http://www.hp.com and search for your specific t200 Zero Client model to find
the model-specific QuickSpecs.
Figure 1-6 Front panel components
(1) Power LED (3) Line-out (headphone) audio connector
(2) Line-in (microphone) connector (4) USB 2.0 connectors (4)
NOTE: If the optional DC adapter is not
connected, the t200 Zero Client supports a standard
USB keyboard and USB mouse plus one 100 mA
USB device (low power), such as some flash drives.
If the optional DC adapter is connected to a working
power outlet or to the monitor, the t200 Zero Client
supports a USB keyboard, a USB mouse, and two
500 mA (high power) USB devices.
HP monitors with power-pass-through (such as the
HP LE1851wt 18-inch Widescreen LCD Monitor)
can supply power to the t200 Zero Client.
HP t200 Zero Client 5
Rear Panel Components
For more information, http://www.hp.com and search for your specific t200 Zero Client model to find
the model-specific QuickSpecs.
Figure 1-7 Rear panel components
(1) On/off switch (5) DC power connector
(2) Reset button (6) Ethernet RJ-45 connector
(3) VGA connector (7) Security clip slot
(4) USB PC connector to host PC (USB Type A/B cable
included)
Serial Number Location
Figure 1-8 Serial number location
Every t200 Zero Client includes a unique serial number located as shown in the following illustration.
Have this number available when contacting HP customer service for assistance.
6 Chapter 1 Product Features
2 HP MultiSeat Computing Solution –
Best Practices
Offerings of Microsoft® Windows® MultiPoint™ Server 2011
OEM Standard
HP MultiSeat ms6200 Desktop (the host PC) ships preinstalled from the factory with Windows
●
MultiPoint Server 2011, which includes the server Certificate of Authenticity (COA) and the host
station Client Access License (CAL)
● HP zero clients sell separately; client operating system CAL is included
HP preinstalls Windows MultiPoint Server 2011 in 18 languages
●
Domain join not allowed
●
Operating system maximum number of users: ten (see
●
on page 14)
Maximum memory: 8 GB
●
OEM Premium
HP MultiSeat ms6200 Desktop (the host PC) ships preinstalled from the factory with Windows
●
MultiPoint Server 2011, which includes the server Certificate of Authenticity (COA) and the host
station Client Access License (CAL)
HP zero clients sell separately; client operating system CAL is included
●
HP preinstalls Windows MultiPoint Server 2011 in 18 languages
●
Domain join allowed
●
Operating system maximum number of users: 20 (see
●
on page 14)
Maximum memory: 16 GB
●
Performance Considerations
Performance Considerations
Offerings of Microsoft® Windows® MultiPoint™ Server 2011 7
Academic Volume License
● HP MultiSeat ms6200 Desktop sold with FreeDOS installed and no Client Access License (CAL)
provided
Requires the purchase of the Academic Volume License version of MultiPoint Server 2011
●
● Device drivers must be downloaded from HP and installed
● HP zero clients do not include the user CAL
Available in multiple languages: 18 fully localized, 20 with operating system localized (MultiPoint
●
Manager is not localized)
● Domain join allowed
Operating system maximum number of users: 20 (see
●
on page 14)
Description of Modes
Microsoft Windows MultiPoint Server 2011 can operate in two different modes described below:
Maintenance, see
●
Normal, see
●
Maintenance
Maintenance mode is the state of the MultiPoint Server 2011 system in which the administrative user
performs maintenance tasks. No stations switch to this mode—this mode ends all user sessions. All
software and driver installations are performed in Maintenance mode, including updating system
settings.
Maintenance Mode can be accessed by choosing "Switch to Maintenance Mode" from within the
MultiPoint Manager.
Normal
Normal mode is the default mode. Users normally log in and perform individual task on each station in
Normal mode. Each session runs a separate RDP session. Software updates and driver installations
should not be performed in Normal mode.
Maintenance on page 8
Normal on page 8
Performance Considerations
Remapping Stations
MultiSeat uses an auto-mapping function to associate each attached zero client. If the auto-mapping
function fails to work, then the user can manually associate their workstation with this function. Automapping does not apply to the host PC station. The remap function could be used to reconfigure the
host PC station’s association if the configuration has changed.
To perform this action, choose "Remap all stations" from the MultiPoint Manager.
8 Chapter 2 HP MultiSeat Computing Solution – Best Practices
Topology
Windows MultiPoint Server 2011
●
◦
◦
◦
NOTE: The maximum cable length supported by USB 2.0 specification is five meters.
You cannot mix t100 or t150 clients with t200 Zero Clients connected to the same MultiSeat host
PC, but you can mix t100 and t150 client devices.
HP MultiSeat Thin Client t100 Series (t100 and t150 client devices)
●
Windows MultiPoint Server 2011 supports PS/2 keyboard/mouse on the host system.
Windows MultiPoint Server 2011 supports audio and microphone on the host PC station.
NOTE: For this to function, the host stations must be configured using PS/2 keyboard and
mouse. It will not function with USB keyboard or mouse.
Windows MultiPoint Server 2011 supports daisy-chaining of client devices connected by
USB cable. Daisy-chaining can simplify cabling and extend the distance between the host
and a station without additional USB hubs.
NOTE: Daisy-chaining is not supported for Ethernet-connected zero clients.
HP supports no more than three client devices per chain.
All clients in the chain must be AC powered.
◦ All t100 series client devices are connected by USB cable directly to the host system.
The MultiSeat Thin Client t100 has ports for PS/2 keyboard/mouse, microphone, speakers/
◦
headphones, and a VGA monitor.
◦ The MultiSeat Thin Client t150 has two USB ports and a power connector, which can be
used with an AC adapter or with an HP monitor with power-pass-through (such as the HP
LE1851wt 18–inch Widescreen LCD Monitor). (AC adapter and monitor are sold
separately).
If the optional DC adapter is not connected, the t150 client supports only one 100 mA USB
◦
device (low power), such as some flash drives.
● HP t200 Zero Client for MultiSeat
NOTE: The host PC must be an HP MultiSeat ms6200 Desktop. The t200 Zero Client is not
supported with the HP MultiSeat ms6000 Desktop.
The t200 Zero Clients may be connected by Ethernet or by USB cable directly to the host
◦
system.
The t200 Zero Client has ports for Ethernet, microphone, speakers/headphones, and a
◦
VGA monitor.
The t200 Zero Client has four USB ports and a power connector, which can be used with
◦
an AC adapter or with an HP monitor with power-pass-through (such as the HP LE1851wt
18–inch Widescreen LCD Monitor). (AC adapter and monitor are sold separately).
If the optional DC adapter is not connected, the t200 Zero Client supports a standard USB
◦
mouse and keyboard and one 100 mA USB device (low power), such as some flash drives.
Topology 9
If the optional DC adapter is connected to a working power outlet or to the monitor, the t200
Zero Client supports a USB keyboard, a USB mouse, and two 500 mA (high power) USB
devices.
Topology Examples
● HP MultiSeat Thin Clients t100 Series
◦ Six sessions: five t100 series clients connected directly to the host PC + host station
Ten sessions: nine t100 series clients connected directly to the host PC + host station
◦
(configured with PS/2 mouse and keyboard)
● HP t200 Zero Clients for MultiSeat
Five sessions: four t200 Zero Clients connected directly via USB cable to the host PC +
◦
host station
◦ Six sessions: five t200 Zero Clients and the host station, each connected to the LAN (local
area network) via Ethernet cable
◦ Seven sessions: three t200 Zero Clients daisy-chained (the first connected to the second
which is connected to the third which is connected directly via USB cable to the host PC +
host station) and three t200 Zero Clients and the host station, each connected to the LAN
via Ethernet cable
Private USB
Windows MultiPoint Server 2011 now provides private USB functionality on client stations. For
example, a USB flash drive connected to a USB port on a t150 client or a t200 Zero Client will be
accessible only to the user on that station. A USB flash drive connected to the host PC, however, will
be accessible to all users. Refer to the
USB device types.
Qualified USB Hubs
Belkin 4-port, powered USB 2.0 hub: HP p/n A519110
●
Belkin 7-port, powered USB 2.0 hub: HP p/n A519109
●
Belkin 7-port, lighted hub: vendor p/n F5U700-BLK
●
Belkin Hi-Speed USB 2.0 4-port lighted hub: vendor p/n F5U403TTBLK
●
Microsoft TechNet page for details of the behavior with various
10 Chapter 2 HP MultiSeat Computing Solution – Best Practices
Best Practices for Setting Up a MultiSeat Environment
A USB-connected environment is ideal when plug-and-play simplicity is desired or in settings with no
Ethernet network infrastructure. An Ethernet-connected environment is ideal when the distance
needed between the host PC and its clients must be greater than USB allows. It can also help reduce
cable clutter around the host PC.
NOTE: If the t200 Zero Client drivers are not preinstalled on your host PC, please download them
from the HP website. Go to hp.com, click SUPPORT & DRIVERS, click Drivers & Software, type the
host PC model number (ms6200) in the field, and click SEARCH to find the latest t200 Zero Client
drivers.
USB-connected MultiSeat Environment
This setup is suitable for either t100 series clients or t200 Zero Clients.
NOTE: You cannot mix t100 series clients and t200 Zero Clients connected to the same MultiSeat
host PC, but you can mix t100 and t150 client devices.
▲ Connect the zero clients to the host PC:
Connect singleton zero clients (not in a daisy chain) via USB cable directly to the host PC.
●
To connect zero clients in a daisy chain, connect each client via USB cable to the next, and
●
then connect one end of the daisy chain via USB cable to the host PC.
NOTE: Up to three zero clients may be connected by USB cable in a daisy chain.
Each zero client in a daisy chain must be powered using the optional power adapter
connected to an AC power source or an HP monitor with power-pass-through.
Ethernet-connected MultiSeat Environment
This setup is suitable for the t200 Zero Client only.
● Daisy chaining off an Ethernet-connected zero client is not supported.
With no USB connection to supply power, zero clients must have another source of power: either
●
an optional power adapter connected to an AC power source or an HP monitor with power-passthrough.
An Ethernet network infrastructure is required.
●
This should be a 100 Mb or one Gb system.
◦
◦ DHCP is highly recommended.
Can only see t200 Zero Clients on same subnet as host PC.
◦
Best Practices for Setting Up a MultiSeat Environment 11
Ethernet-connected t200 Zero Clients look like local USB devices to the operating system as
●
displayed in MultiPoint Manager.
There are two types of hardware reset:
●
Clear assignment—hold recessed reset button while powering on until LED blinks blue/
◦
amber
Clear all (factory defaults)—hold the reset button for seven seconds until the LED goes out.
◦
This does not need to be during power on, but the device must NOT be connected to a host
(according to the Network Stations tab in MultiPoint Manager).
1. Connect the host PC to the LAN via Ethernet cable.
2. Connect the t200 Zero Clients to the LAN via Ethernet cable.
3. (Recommended) Power on one at a time or small groups at a time.
4. (Recommended) In the Network Stations tab of the MultiPoint Manager, change the Name and/
or Location.
5. (Recommended) Label each unit.
6. Use one of two methods of assigning t200 Zero Clients to a host PC:
Client-based (hotkey)
●
Host-based (GUI)
●
Client-based (hotkey) Assignment
1. In the Network Stations tab of the MultiPoint Manager, set up hotkeys on hosts.
Each host in the subnet must have a unique hotkey.
2. Ensure that the t200 Zero Client is not already assigned to a host by confirming that the LED
blinks alternately blue and amber. Refer to the reset methods above, if needed.
3. On the keyboard connected to the t200 Zero Client, press the key that matches the hotkey set
on the host PC to which you want this client assigned.
4. Wait 30 seconds to one minute until device is ready for login.
Host-based (GUI) Assignment
1. Go to the Network Stations tab in MultiPoint Manager.
2. Select the client(s) you want to assign to this host.
3. Choose Assign to this server from the task area on the right.
NOTE: You may include USB-connected t200 Zero Clients and daisy-chained t200 Zero Clients
along with Ethernet-connected t200 Zero Clients on a host PC. They must be connected as described
USB-connected MultiSeat Environment on page 11.
in
12 Chapter 2 HP MultiSeat Computing Solution – Best Practices
Best Practices for Installation of Drivers with the Volume License Operating System
Recommended Method (Automatic Driver Installation)
Before installing the Windows MultiPoint Server 2011 Volume License operating system from DVD,
go to www.hp.com and search for drivers for your host PC model. Choose the MultiPoint 2011 OS
then locate and download the "HP Install Assistant" Softpaq. (Using this method, you will not need to
download any other driver Softpaqs.) Extract the Softpaq contents and carefully follow the included
PDF instructions. This will create a USB flash drive that when inserted during the DVD install of the
OS, will automatically install all of the necessary drivers.
Manual Driver Installation
If manual installation of the drivers is required, heed the following advice:
● Perform all driver and software installations in Maintenance mode.
● Do not connect the client to the host system until all drivers are installed.
Install the graphics driver BEFORE installing the other drivers; otherwise, the solution may not
●
operate correctly.
● Install all system drivers (drivers for each HP host PC models are available on the HP.com
website). You do not need to download the "HP Install Assistant" Softpaq when installing drivers
manually.
Switch back into Maintenance mode as necessary until all drivers are installed.
●
●
Use the 32-bit version of Internet Explorer
Player).
Ensure that the latest Microsoft updates are installed.
●
Verify that the BIOS on the HP MultiSeat host PC is the latest version to be found on HP.com.
●
Follow the Quick Setup Poster sequence to connect the clients after the drivers are loaded.
●
Re-launch into Normal mode when all drivers and software are installed.
●
®
to install browser add-ons (e.g., Adobe® Flash
®
Best Practices for Installation of Drivers with the Volume License Operating System 13
Performance Considerations
Consider the following when evaluating performance on a MultiSeat solution:
Each client session, including the host system, will offer native resolution of the monitor attached
●
to the client/host. The MultiPoint operating system does not attempt to reduce the resolution or
color depth of each session.
Performance will be a factor of the application running in each session and the number of client
●
sessions running per host system.
Some Flash-enabled websites can be highly CPU-intensive, even for a single-desktop system.
●
Understandably, running several MultiSeat terminals with Flash will cause the CPU to run very
high. This in turn can cause performance degradation at the clients including, but not limited to,
slow mouse and keyboard response. If this happens, reduce the number of clients until you get
an acceptable response.
The best and simplest path to gain better performance is to ensure the best fit of the MultiSeat
●
host system, Essential or Extended configurations, with the main use of the MultiSeat solution.
MultiPoint operating system user sessions have the Internet Explorer 8 browser installed. It is
●
strongly recommend that compatibility mode is used to mitigate any compatibility issues with
older websites.
Next, you must ensure the best fit for the number of clients attached to each host system. The
●
best reference for this is the Microsoft TechNet. See
External Links on page 14.
Licensing and Support
Several support options are available—these must be purchased separately:
WMS VL Support Link for Professional Customers
●
Microsoft Volume Licensing Service Center (VLSC)
●
External Links
HP MultiSeat Solution
●
Microsoft Windows MultiPoint Server Forum
●
Microsoft TechNet for Windows MultiPoint Server 2011
●
Microsoft Partner Network
●
Troubleshooting
Windows MultiPoint is unable to display the monitor's native or recommended resolutions for some larger
monitors.
Cause Solution
The MultiSeat zero client has a lower maximum resolution
than some larger monitors can display.
14 Chapter 2 HP MultiSeat Computing Solution – Best Practices
The maximum resolution supported by the t200 Zero Client is
2048 x 1152.
Switching from USB to PS/2 mouse or keyboard (and vice versa) requires the stations to be remapped.
Cause Solution
The MultiPoint operating system stores the previous
mapping of keyboards and mice to each display, and it
attempts to continue to use that mapping.
The host USB mouse has failed on some USB ports after re-associating .
Cause Solution
Not all pairs of USB ports on the host PC can be used for a
USB keyboard and mouse.
WMSReserved and SRCShell user accounts are found.
Cause Solution
These user accounts exist on purpose. These user accounts are a critical part of the Windows
Auto-Logon did not work properly.
Cause Solution
Use the Remap all stations feature in the MultiPoint
Manager when changing keyboard or mouse configurations
in any way.
HP highly recommends using a PS/2 keyboard and a PS/2
mouse on the host PC.
MultiPoint 2011 operating system and should not be deleted
or tampered with.
The MP2011 Auto-Login feature cannot work if the user
account used does not have a password.
LED Codes
Table 2-1 USB-connected HP t200 Zero Client for MultiSeat
Solid amber USB-powered
Solid blue DC-powered
Table 2-2 Ethernet–connected HP t200 Zero Client for MultiSeat
Blinking alternately blue and amber not assigned to a host PC
Blinking amber looking for host that matches hotkey
Blinking blue looking for host which is currently assigned
Solid blue connected to assigned host
Set a password on the user account.
LED Codes 15
3 Computer Setup (F10) Utility
Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
Change factory default settings.
●
Set the system date and time.
●
● Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash
●
media devices.
Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
●
during a Full Boot. You can set the system to:
always Quick Boot (default);
❑
periodically Full Boot (from every 1 to 30 days); or
❑
always Full Boot.
❑
● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).
Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
●
restarted.
Enter the Asset Tag or property identification number assigned by the company to this computer.
●
Enable the power-on password prompt during system restarts (warm boots) as well as during
●
power-on.
Establish a setup password that controls access to the Computer Setup (F10) Utility and the
●
settings described in this section.
Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
●
embedded NIC, so that they cannot be used until they are unsecured.
Enable or disable removable media boot ability.
●
16 Chapter 3 Computer Setup (F10) Utility
Solve system configuration errors detected but not automatically fixed during the Power-On Self-
●
Test (POST).
Replicate the system setup by saving system configuration information on a USB device and
●
restoring it on one or more computers.
Execute self-tests on a specified ATA hard drive (when supported by drive).
●
Enable or disable DriveLock security (when supported by drive).
●
Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Press either Esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at
the bottom of the screen.
Pressing Esc displays a menu that allows you to access different options available at startup.
NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer
and again press Esc or F10 when the monitor light turns green to access the utility.
3. If you pressed Esc, press F10 to enter Computer Setup.
4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.
5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.
6. To apply and save changes, select File > Save Changes and Exit.
If you have made changes that you do not want applied, select Ignore Changes and Exit.
●
To reset to factory settings or previously saved default settings (some models), select
●
Apply Defaults and Exit. This option will restore the original factory system defaults.
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Table 3-1 Computer Setup (F10) Utility
Heading Table
File
Storage
Security
Computer Setup—File on page 18
Computer Setup—Storage on page 19
Computer Setup—Security on page 21
Power
Advanced
Computer Setup—Power on page 25
Computer Setup—Advanced on page 26
Computer Setup (F10) Utilities 17
Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—File
Option Description
System Information Lists:
Product name
●
SKU number (some models)
●
● Processor type/speed/stepping
● Cache size (L1/L2/L3) (dual core processors have this listed twice)
Installed memory size/speed, number of channels (single or dual) (if applicable)
●
Integrated MAC address for embedded, enabled NIC (if applicable)
●
● System BIOS (includes family name and version)
Chassis serial number
●
Asset tracking number
●
ME firmware version
●
ME Management mode
●
About Displays copyright notice.
Set Time and Date Allows you to set system time and date.
Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media.
Replicated Setup Save to Removable Media
Saves system configuration, including CMOS, to a formatted USB flash media device.
Restore from Removable Media
Restores system configuration from a USB flash media device.
Default Setup Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.
Apply Defaults and
Exit
Ignore Changes
and Exit
Save Changes and
Exit
Applies the currently selected default settings and clears any established passwords.
Exits Computer Setup without applying or saving any changes.
Saves changes to system configuration or default settings and exits Computer Setup.
18 Chapter 3 Computer Setup (F10) Utility
Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Storage
Option Description
Device Configuration Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
CD-ROM: Size, model, firmware version, serial number, connector color (not included for USB
CD-ROM).
Hard Disk: Size, model, firmware version, serial number, connector color.
SMART (ATA disks only)
●
● Translation mode (ATA disks only)
Connector color(ATA disks only)
●
Lets you select the translation mode to be used for the device. This enables the BIOS to
access disks partitioned and formatted on other systems and may be necessary for users of
older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift,
LBA Assisted, User, and Off.
Available only when the drive translation mode is set to User, allows you to specify the
parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate
disk I/O requests (from the operating system or an application) into terms the hard drive can
accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256.
The number of sectors per track may not exceed 63.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not
be changed. If the selected translation mode is not compatible with the translation mode that
was active when the disk was partitioned and formatted, the data on the disk will be
inaccessible.
Diskette: Model and firmware version.
NOTE: Displays for USB diskette drives.
Default Values (ATA disks only)
SATA Defaults
See Translation Mode above for details.
Computer Setup (F10) Utilities 19
Table 3-3 Computer Setup—Storage (continued)
Storage Options eSATA Port (some models)
Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled.
This setting affects only the port with the black connector, labeled as eSATA on the system board.
This port should have the eSATA back panel connector attached to use eSATA drives. For more
information, see the eSATA white paper at
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are three supported options: IDE, RAID, and AHCI (default).
IDE - This is the most backwards-compatible setting of the three options. Operating systems
usually do not require additional driver support in IDE mode.
RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver
loaded in the operating system to take advantage of RAID features.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/
AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver
installed, the system will crash (blue screen). RAID volumes may become corrupted if they are
booted to after disabling RAID.
NOTE: RAID is not available on USDT systems.
www.hp.com.
Removable Media Boot
Enables/disables ability to boot the system from removable media. Default is enabled.
Max eSATA Speed (some models)
Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed
is limited to 1.5 Gbps for maximum reliability.
CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed.
Some drive and cable combinations may not run reliably at 3.0 Gpbs.
NOTE: eSATA is not available on USDT systems.
20 Chapter 3 Computer Setup (F10) Utility
Table 3-3 Computer Setup—Storage (continued)
DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
Boot Order Allows you to:
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS
self-tests is attached to the system.
Specify the order in which EFI boot sources (such as a internal hard drive, USB hard drive,
●
USB optical drive, or internal optical drive) are checked for a bootable operating system
image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.
● Specify the order in which legacy boot sources (such as a network interface card, internal
hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating
system image. Each device on the list may be individually excluded from or included for
consideration as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
●
the boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: You can use F5 to disable individual boot items, as well as disable EFI boot and/or
legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping
the boot menu) when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.
Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Security
Option Description
Setup Password Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.
See the Desktop Management Guide for more information.
Computer Setup (F10) Utilities 21
Table 3-4 Computer Setup—Security (continued)
Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears
after a power cycle. If the user does not enter the correct power-on password, the unit will not
boot.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.
See the Desktop Management Guide for more information.
Password Options
(This selection appears
only if a power-on
password or setup
password is set.)
Smart Cover (some
models)
Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:
Allows you to enable/disable:
● Lock Legacy Resources (appears if a setup password is set). Default is enabled.
Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing,
●
the F10 Setup Options without entering setup password). Default is enabled.
● Password prompt on F9, F11, & F12 (allows access to menus without entering setup
password). Default is enabled.
Network Server Mode (appears if a power-on password is set). Default is disabled.
●
See the Desktop Management Guide for more information.
Allows you to:
● Lock/unlock the Cover Lock.
Set the Cover Removal Sensor to Disable/Notify User/Setup Password.
●
NOTE: Notify User alerts the user that the sensor has detected that the cover has been
removed. Setup Password requires that the setup password be entered to boot the computer if
the sensor detects that the cover has been removed.
This feature is supported on some models only. See the Desktop Management Guide for more
information.
● Embedded security device (some models)
System audio
●
Serial ports (some models)
●
● Parallel port (some models)
Network controller
●
NOTE: You must disable AMT before trying to hide the network controller.
● SATA0
SATA1
●
SATA2 (some models)
●
SATA3 (some models)
●
SATA4 (some models)
●
22 Chapter 3 Computer Setup (F10) Utility
Loading...