HP Synergy 480 Gen10 Maintenance And Service Manual
HPE Synergy 480 Gen10 Compute Module Maintenance and Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots the HPE Synergy
system. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 876832-003
Published: January 2018
Edition: 3
©
Copyright 2017, 2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, Itanium®, Pentium®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation in the
United States and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.
Contents
Illustrated parts catalog.............................................................................. 6
Mechanical components......................................................................................................................6
Access panel spare part........................................................................................................... 6
SFF HDD blank assembly spare part....................................................................................... 7
DIMM baffle spare parts........................................................................................................... 7
Front panel/drive cage assembly spare parts...........................................................................7
Rear heatsink blank spare part.................................................................................................7
Compute module end cap spare part....................................................................................... 7
Mezzanine assembly spare part...............................................................................................7
System components............................................................................................................................7
System battery spare part.........................................................................................................8
DIMM spare parts..................................................................................................................... 8
HPE 16GB NVDIMM spare part............................................................................................... 8
Processor heatsink spare parts................................................................................................ 9
System board spare part.......................................................................................................... 9
Drive backplane spare parts.....................................................................................................9
Processor spare parts...............................................................................................................9
Compute module options...................................................................................................................11
M.2 SSD adapter board spare part......................................................................................... 11
M.2 flash drive spare parts..................................................................................................... 12
HPE Trusted Platform Module 2.0 spare part.........................................................................12
HPE Smart Storage Battery spare part...................................................................................12
Mezzanine option spare parts.................................................................................................12
HPE Synergy Internal SATA board spare part........................................................................12
Drive spare parts.................................................................................................................... 13
SFF SAS HDD spare parts.......................................................................................... 13
SFF SATA HDD spare parts.........................................................................................14
SFF SAS SSD spare parts...........................................................................................14
SFF SATA SSD spare parts.........................................................................................14
SFF NVMe SSD spare parts........................................................................................15
Dual Flash Adapter and SFF SATA uFF SSD spare parts...........................................15
USB and microSD option spare parts.....................................................................................16
Storage controller spare parts................................................................................................ 16
Customer self repair..................................................................................17
Removal and replacement procedures....................................................27
Required tools................................................................................................................................... 27
Safety considerations........................................................................................................................ 27
Preventing electrostatic discharge..........................................................................................27
Compute module warnings and cautions................................................................................27
Symbols on equipment........................................................................................................... 27
Compute module preparation............................................................................................................29
Powering down the compute module .....................................................................................29
Removing the compute module..............................................................................................30
Installing the compute module................................................................................................31
Removing and replacing an access panel.........................................................................................32
Removing and replacing a drive blank.............................................................................................. 33
Contents 3
Removing and replacing a drive........................................................................................................34
Removing and replacing an SFF flash adapter................................................................................. 34
Removing and replacing the M.2 SSD adapter board and flash drive ..............................................35
Removing and replacing a compute module end cap....................................................................... 36
Removing and replacing the front panel/drive cage assembly.......................................................... 37
Removing and replacing a mezzanine option card............................................................................37
Removing and replacing a heatsink blank.........................................................................................38
Removing and replacing DIMM baffles..............................................................................................39
Removing and replacing DIMMs....................................................................................................... 40
Removing and replacing an NVDIMM............................................................................................... 41
DIMM and NVDIMM population information........................................................................... 42
NVDIMM sanitization.............................................................................................................. 42
NVDIMM relocation guidelines............................................................................................... 43
Recovering restored data from an NVDIMM-N DRAM........................................................... 43
Configuring the compute module for NVDIMMs .................................................................... 44
Removing and replacing the HPE Smart Storage Battery.................................................................45
Removing and replacing a storage controller....................................................................................45
Removing and replacing the drive backplane....................................................................................46
Removing and replacing the internal SATA board.............................................................................47
Removing and replacing the system battery..................................................................................... 48
Removing and replacing the mezzanine assembly........................................................................... 49
Removing and replacing the system board....................................................................................... 50
HPE Trusted Platform Module 2.0 Gen10 Option............................................................................. 53
Dual 8Gb microSD Enterprise Midline USB device........................................................................... 53
Documentation and troubleshooting resources for HPE Synergy....... 54
HPE Synergy documentation............................................................................................................ 54
HPE Synergy Configuration and Compatibility Guide.............................................................54
HPE Synergy Frame Link Module User Guide....................................................................... 54
HPE OneView User Guide for HPE Synergy..........................................................................54
HPE OneView Global Dashboard...........................................................................................54
HPE Synergy Image Streamer User Guide............................................................................ 54
HPE Synergy Image Streamer GitHub................................................................................... 55
HPE Synergy Software Overview Guide................................................................................ 55
HPE Synergy Firmware Update Overview..............................................................................55
Best Practices for HPE Synergy Firmware and Driver Updates............................................. 55
HPE OneView Support Matrix for HPE Synergy.....................................................................55
HPE Synergy Image Streamer Support Matrix....................................................................... 55
HPE Synergy Glossary...........................................................................................................55
HPE Synergy troubleshooting resources...........................................................................................55
Troubleshooting within HPE OneView....................................................................................56
HPE Synergy Troubleshooting Guide.....................................................................................56
Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy........................... 56
HPE OneView Help and HPE OneView API Reference......................................................... 56
HPE Synergy QuickSpecs......................................................................................................56
HPE Synergy document overview (documentation map)...................... 57
4 Contents
Component identification......................................................................... 59
Front panel LEDs and buttons...........................................................................................................59
Front panel components....................................................................................................................60
Serial label pull tab information...............................................................................................61
Drive numbering................................................................................................................................ 61
Hot-plug drive LED definitions...........................................................................................................62
SFF flash adapter components and LED definitions......................................................................... 63
NVMe SSD components....................................................................................................................64
System board components................................................................................................................66
System maintenance switch................................................................................................... 66
Mezzanine connector definitions............................................................................................ 67
DIMM slot locations................................................................................................................ 68
DIMM label identification.........................................................................................................68
NVDIMM identification............................................................................................................ 69
NVDIMM 2D Data Matrix barcode............................................................................... 70
NVDIMM LED identification.................................................................................................... 71
NVDIMM-N LED combinations.................................................................................... 71
NVDIMM Function LED patterns..................................................................................71
Enterprise Midline USB...........................................................................................................72
LEDs.......................................................................................................................................72
Component and LED identification for HPE Synergy hardware........................................................ 73
Cabling........................................................................................................74
Cabling resources..............................................................................................................................74
HPE Smart Storage Battery cabling.................................................................................................. 74
P416ie-m Smart Array Controller cabling.......................................................................................... 74
Specifications............................................................................................ 76
Compute module environmental specifications................................................................................. 76
Compute module physical specifications...........................................................................................76
Acronyms and abbreviations................................................................... 77
Websites.....................................................................................................78
Support and other resources................................................................... 79
Accessing Hewlett Packard Enterprise Support................................................................................ 79
Accessing updates............................................................................................................................ 79
Customer self repair.......................................................................................................................... 80
Remote support.................................................................................................................................80
Warranty information......................................................................................................................... 80
Regulatory information...................................................................................................................... 81
Documentation feedback...................................................................................................................81
Contents 5
Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. See the
Enterprise PartSurfer website for complete and current supported parts information.
Hewlett Packard
Item Description
1 Access panel spare part
2 SFF HDD blank assembly spare part
3 DIMM baffle spare parts
4 Front panel/drive cage assembly spare parts
5 Heatsink blank spare part
6 Compute module end cap spare part
7 Mezzanine frame assembly spare part
See Removal and replacement procedures for more information.
Access panel spare part
Customer self repair on page 17: mandatory
Description Spare part number
Access panel 873077-001
6 Illustrated parts catalog
SFF HDD blank assembly spare part
Customer self repair: mandatory
Description Part number
SFF HDD blank assembly 670033-001
DIMM baffle spare parts
Customer self repair on page 17: mandatory
Description Spare part number
DIMM baffles 873078-001
Front panel/drive cage assembly spare parts
Customer self repair on page 17: mandatory
Description Spare part number
Front panel/drive cage assembly, standard 873079-001
Front panel/drive cage assembly, no drives 830892-001
HPE Synergy 480 Gen10 pull tab 873074-001
Rear heatsink blank spare part
Customer self repair on page 17: mandatory
Description Spare part number
Rear heatsink blank 873080-001
Compute module end cap spare part
Customer self repair on page 17: mandatory
Description Spare part number
Compute module end cap 813579-001
Mezzanine assembly spare part
Customer self repair on page 17: mandatory
Description Spare part number
Mezzanine assembly 801369-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. See the Hewlett Packard
Enterprise PartSurfer website for complete and current supported parts information.
SFF HDD blank assembly spare part 7
Item Description
1 System battery spare part
2 DIMM spare parts
3 Processor heatsink spare parts
4 Drive backplane spare parts
5 Processor spare parts
See Removal and replacement procedures for more information.
System battery spare part
Customer self repair on page 17: optional
Description Spare part number
System battery 234556-001
DIMM spare parts
Customer self repair on page 17: mandatory
Description Spare part number
8-GB, 1Gx8, PC4-2666V-R 850879-001
16-GB, 2Gx4, PC4-2666V-R 850880-001
16-GB, 1Gx8, PC4-2666V-R 868846-001
32-GB, 2Gx4, PC4-2666V-L 850881-001
64-GB, 2Gx4, PC4-2666V-L 850882-001
HPE 16GB NVDIMM spare part
Customer self repair on page 17: mandatory
8 System battery spare part
Description Spare part number
NVDIMM 16GB 1Rx4 NN4-2666V-R 874540-001
Processor heatsink spare parts
Customer self repair on page 17: no
Description Spare part number
Rear processor heatsink (processors 3 and 4) 873081-001
Front processor heatsink (processors 1 and 2) 873082-001
System board spare part
Customer self repair on page 17: optional
Description Spare part number
System board 870841-001
Drive backplane spare parts
Customer self repair on page 17: mandatory
Description Spare part number
Standard drive backplane 873075-001
Premium drive backplane 873076-001
Processor spare parts
Customer self repair on page 17: no
All Intel Xeon processors in this HPE ProLiant server must have the same cache size, speed, number of
cores, and rated maximum power consumption.
Description Spare part number
8180M SKL Xeon-P 28c 205W 878089-001
8176M SKL Xeon-P 28c 165W 878088-001
8170M SKL Xeon-P 26c 165W 878087-001
8160M SKL Xeon-P 24c 150W 878086-001
6142M SKL Xeon-G 16c 150W 878085-001
6140M SKL Xeon-G 18c 140W 878084-001
6134M SKL Xeon-G 8c 130W 878083-001
CPU 5115 SKL Xeon-G 10c 85W 878082-001
Xeon-P 8158 12c 150W 875733-001
Xeon-P 8156 4c 105W 875732-001
Table Continued
Processor heatsink spare parts 9
Description Spare part number
Xeon-P 8180 28c 205W 875731-001
Xeon-P 8168 24c 205W 875730-001
Xeon-P 8164 26c 150W 875729-001
Xeon-P 8153 16c 120W 875728-001
Xeon-G 6154 18c 200W 875727-001
Xeon-G 6146 12c 165W 875726-001
Xeon-G 6144 8c 150W 875725-001
Xeon-G 6136 12c 875724-001
Xeon-G 6134 8c 130W 875723-001
Xeon-G 6132 14c 133W 875722-001
Xeon-G 6128 6c 115W 875721-001
Xeon-G 6126 12c 125W 875720-001
Xeon-G 5122 4c 105W 875719-001
Xeon-G 51xx 14c 105W 875718-001
Xeon-G 51xx 12c 105W 875717-001
Xeon-S 41xx 12c 85W 875716-001
Xeon-S 41xx 4c 85W 875714-001
Xeon-S 41xx 10c 85W 875713-001
Xeon-S 41xx 8c 85W 875712-001
Xeon-S 41xx 8c 85W 875711-001
Xeon-B 31xx 8c 85W 875710-001
Xeon-B 31xx 6c 85W 875709-001
Xeon-G 6130 16c 2.1G 125W 874736-001
Xeon-G 6138 20c 2.0G 125W 874735-001
Xeon-G 6140 18c 2.3G 140W 874734-001
Xeon-G 6142 16c 2.6G 150W 874733-001
Xeon-G 6148 20c 2.4G 150W 874732-001
Xeon-G 6150 18c 2.7G 165W 874731-001
Xeon-G 6152 22c 2.1G 140W 874730-001
Xeon-P 8160 24C 2.1G 150W 874729-001
Xeon-P 8170 26c 2.1G 165W 874728-001
Xeon-P 8176 28c 2.1G 165W 874727-001
10 Illustrated parts catalog
Compute module options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website.
Item Description
1 M.2 SSD flash drive and adapter board spare parts
2 HPE Trusted Platform Module 2.0 spare part
3 HPE Smart Storage Battery spare part
4 Mezzanine option card (Type C) spare parts
5 HPE Synergy Internal SATA board spare part
6 Drive spare parts
• SFF SAS HDD spare parts
• SFF SATA HDD spare parts
• SFF SAS SSD spare parts
• SFF SATA SSD spare parts
• SFF NVMe SSD spare parts
• Dual Flash Adapter and SFF SATA uFF SSD spare parts
• M.2 flash drive spare parts
7 Mezzanine option card (Type D) spare part
8 Storage controller spare parts
For more information, see Removal and replacement procedures.
M.2 SSD adapter board spare part
Customer self repair: optional
Compute module options 11
Description Spare part number
M.2 SSD adapter board kit 873086-001
M.2 flash drive spare parts
Customer self repair on page 17: mandatory
Description Spare part number
480 GB SATA M.2 2280 RI DS 875836-001
150 GB SATA M.2 2280 RI DS 875835-001
120 GB 6G SATA RI 781565-001
340 GB SATA RI 781566-001
HPE Trusted Platform Module 2.0 spare part
Customer self repair on page 17: no
Description Spare part number
HPE Trusted Platform Module 2.0 Gen 10 kit, TAA 872159-001
HPE Smart Storage Battery spare part
Customer self repair on page 17: mandatory
Description Spare part number
HPE Smart Storage Battery with cable, 96W 878644-001
Mezzanine option spare parts
Customer self repair: mandatory
Description Spare part number
HPE Synergy 2820C 10Gb CNA 815670-001
HPE Synergy 3820C 10/20Gb CNA 782833-001
HPE Synergy 3830C 16G FC Host Bus Adapter 782829-001
HPE Synergy 480 AMD FirePro S7100X 849147-001*
HPE Synergy 480 NVIDIA Quadro M3000SE 869002-001*
HPE Synergy 480 NVIDIA Tesla M6 808409-001*
* This spare part number is for the graphics option card only. Spare part numbers for heatsink and adapter
board are shown in Mechanical components. You must order the thermal grease kit (PN 874039-001) with
the graphics option card spare part.
For more information, see Removal and replacement procedures.
HPE Synergy Internal SATA board spare part
Customer self repair: mandatory
12 M.2 flash drive spare parts
Description Spare part number
HPE Synergy Internal SATA board 873085-001
Drive spare parts
SFF SAS HDD spare parts
Customer self repair on page 17: mandatory
Description Spare part number
600 GB SAS 15,000-rpm, SFF SC DS HDD 870794-001
900 GB SAS 15,000-rpm, SFF SC DS HDD 870795-001
600 GB SAS 15,000-rpm, SFF SC 512e DS HDD 870797-001
900 GB SAS 15,000-rpm, SFF SC 512e DS HDD 870798-001
300 GB SAS 10,000-rpm, SFF SC DS HDD 872735-001
600 GB SAS 10,000-rpm, SFF SC DS HDD 872736-001
1.2 TB SAS 10,000-rpm, SFF SC DS HDD 872737-001
1.8 TB SAS 10,000-rpm, SFF SC 512e DS HDD 872738-001
600 GB SAS 10,000-rpm, SFF SC HDD 781577-001
1.2 TB SAS 10,000-rpm, SFF SC HDD 781578-001
300 GB SAS 10,000-rpm, SFF SC HDD 785410-001
900 GB SAS 10,000-rpm, SFF SC HDD 785411-001
1.8 TB SAS 10,000-rpm, SFF SC 512e HDD 791055-001
1 TB SAS 7.2K SFF SC 512e DS HDD 765872-001
2 TB SAS 7.2K SFF SC 512e DS HDD 765873-001
1 TB SAS 7.2K SFF SC DS HDD 832984-001
HDD BLANK SFF 670033-001
Drive spare parts 13
SFF SATA HDD spare parts
Customer self repair on page 17: mandatory
Description Spare part number
1 TB SATA 7,200-rpm, SFF SC 512e DS HDD 765868-001
2 TB SATA 7,200-rpm, SFF SC 512e DS HDD 765869-001
1 TB SATA 7,200-rpm, SFF SC DS HDD 656108-001
SFF SAS SSD spare parts
Customer self repair on page 17: mandatory
Description Spare part number
3.2TB 12G, MU SC 872511-001
1.6TB 12G, MU SC 872509-001
800GB 12G, MU SC 872506-001
400GB 12G, MU SC 872505-001
3.84TB 12G, RI SC 872434-001
1.92TB 12G, RI SC 872433-001
960GB 12G, RI SC 872432-001
SFF SATA SSD spare parts
Customer self repair on page 17: mandatory
14 SFF SATA HDD spare parts
Description Spare part number
400 GB SATA, 6G, WI, SFF SC DS SSD 872512-001
800 GB SATA, 6G, WI, SFF SC DS SSD 872514-001
1.6 TB SATA,, 6G, WI, SFF SC DS SSD 872516-001
240 GB SATA, 6G, RI, SFF SC DS SSD 868924-001
480 GB SATA, 6G, RI, SFF SC DS SSD 868936-001
960 GB SATA, 6G, RI, SFF SC DS SSD 868928-001
1.92 TB SATA, 6G, RI, SFF SC DS SSD 868930-001
3.84 TB SATA, 6G, RI, SFF SC DS SSD 868932-001
480 GB SATA, 6G, MU, SFF SC DS SSD 872518-001
960 GB SATA, 6G, MU, SFF SC DS SSD 872520-001
1.92 TB SATA, 6G, MU, SFF SC DS SSD 872522-001
SFF NVMe SSD spare parts
Customer self repair on page 17: mandatory
Description Spare part number
400 GB NVMe x4 WI SFF SC SSD 765059-001
800 GB NVMe x4 WI SFF SCN SSD 765060-001
1.6 TB NVMe x4 WI SFF SCN SSD 765061-001
2 TB NVMe x4 WI SFF SCN SSD 765062-001
Dual Flash Adapter and SFF SATA uFF SSD spare parts
Customer self repair on page 17: mandatory
SFF NVMe SSD spare parts 15
Description Spare part number
Dual flash adapter spare 830452-001
uFF SSD 120 GB 831995-001
uFF SSD 340 GB 830453-001
USB and microSD option spare parts
Customer self repair on page 17: mandatory
Description Spare part number
HPE Dual 8GB microSD EM USB device 799057-001
8-GB USB flash media key 743503-001
8-GB micro SDHC flash media card 738576-001
Storage controller spare parts
Customer self repair on page 17: mandatory
Description Spare part number
HPE Smart Array P204i-c Controller 836274-001
HPE Smart Array P416ie-m Controller 873947-001
HPE Smart Array P208i-c Controller 836276-001
HPE Synergy 3530C 16G FC HBA 782830-001
HPE Synergy 3830C 16G GC HBA 782829-001
HPE Synergy P552D x16 Smart Array Controller 836275-001
16 USB and microSD option spare parts
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)
identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship
that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise
to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy
the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the
part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help
you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to
Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms
of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =
réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
Customer self repair 17
Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon
le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige
que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la
mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour
même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents
envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui
retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq
(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne
retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts
de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais
d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur
Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett
Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans
ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service
vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i
prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati
direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o
un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante
un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono
due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il
servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un
centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno
lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo
solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di
supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett
Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad
Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro
un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve
18 Customer self repair
essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione
del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso
di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza
di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le
parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le
spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten
zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett
Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das
Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard
Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an
Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an
Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,
in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.
Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und
Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der
Hewlett Packard Enterprise Website unter.
Customer self repair 19
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt
Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett
Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo
de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el
envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los
componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que
sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de
tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse
con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso
requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y
devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard
Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para
Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de
componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise
le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
20 Customer self repair
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de
reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard
Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan
worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks
naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in
rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de
klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner
worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard
Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett
Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel
aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard
Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode,
gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met
de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten
in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor
het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/
transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise
website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente
(CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com
defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da
Customer self repair 21
Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett
Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo
cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado
substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise
especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida
à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à
Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard
Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito
deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça,
a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a
transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise,
entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as
peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
22 Customer self repair
Customer self repair 23
24 Customer self repair
Customer self repair 25
Loading...