HP Synergy 480 G9 Maintenance And Service Manual
HPE Synergy 480 Gen9 Compute Module Maintenance and Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots the HPE Synergy
system. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
*813168-002*
Part Number: 813168-002
Published: March 2017
Edition: 2
©
2016, 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Contents
Mechanical components............................................................................. 6
System components....................................................................................8
Access panel spare part......................................................................................................................6
Drive backplane spare parts................................................................................................................6
DIMM baffle spare parts...................................................................................................................... 7
Front panel/drive cage assembly spare parts......................................................................................7
Rear heatsink blank spare part............................................................................................................7
Compute module end cap spare part.................................................................................................. 7
Mezzanine assembly spare part..........................................................................................................7
Processor spare parts......................................................................................................................... 8
Processor heatsink spare parts...........................................................................................................9
DIMM spare parts................................................................................................................................9
Drive backplane spare parts..............................................................................................................10
System board spare part................................................................................................................... 10
System battery spare part................................................................................................................. 10
HPE Synergy Internal SATA board spare part...................................................................................10
Compute module options..........................................................................11
Mezzanine option spare parts............................................................................................................11
Storage controller spare parts........................................................................................................... 12
HPE Smart Storage Battery spare part............................................................................................. 12
Drive spare parts............................................................................................................................... 12
SFF SAS HDD spare parts.....................................................................................................12
SFF SATA HDD spare parts................................................................................................... 13
SFF SAS SSD spare parts..................................................................................................... 13
SFF SATA SSD spare parts....................................................................................................14
SFF NVMe SSD spare parts...................................................................................................14
Dual Flash Adapter and SFF SATA uFF SSD spare parts......................................................15
USB and microSD option spare parts................................................................................................15
HP Trusted Platform Module spare part............................................................................................15
Customer self repair..................................................................................17
Removal and replacement procedures....................................................27
Required tools................................................................................................................................... 27
Safety considerations........................................................................................................................ 27
Preventing electrostatic discharge..........................................................................................27
Compute module warnings and cautions................................................................................27
Symbols on equipment........................................................................................................... 27
Compute module preparation............................................................................................................29
Powering down the compute module .....................................................................................29
Removing the compute module..............................................................................................29
Installing the compute module...........................................................................................................30
Removing and replacing an access panel.........................................................................................32
Contents 3
Removing and replacing a drive blank.............................................................................................. 32
Removing and replacing a drive........................................................................................................33
Removing and replacing an SFF flash adapter................................................................................. 33
Removing and replacing a compute module end cap....................................................................... 34
Removing and replacing the front panel/drive cage assembly.......................................................... 34
Removing and replacing a mezzanine option....................................................................................35
Removing and replacing a heatsink blank.........................................................................................35
Removing and replacing DIMM baffles..............................................................................................36
Removing and replacing DIMMs....................................................................................................... 37
Removing and replacing the HPE Smart Storage Battery.................................................................38
Removing and replacing a storage controller....................................................................................39
Removing and replacing a heatsink.................................................................................................. 39
Removing and replacing a processor................................................................................................41
Removing and replacing the drive backplane....................................................................................45
Removing and replacing the internal SATA board.............................................................................45
Removing and replacing the system battery..................................................................................... 46
Removing and replacing the mezzanine assembly........................................................................... 47
Removing and replacing the system board....................................................................................... 48
HP Trusted Platform Module............................................................................................................. 54
Dual 8Gb microSD Enterprise Midline USB device........................................................................... 54
Documentation and troubleshooting resources for HPE Synergy....... 55
HPE Synergy documentation............................................................................................................ 55
HPE Synergy Configuration and Compatibility Guide.............................................................55
HPE OneView User Guide for HPE Synergy..........................................................................55
HPE OneView Global Dashboard...........................................................................................55
HPE Synergy Image Streamer User Guide............................................................................ 55
HPE Synergy Image Streamer GitHub................................................................................... 55
HPE Synergy Software Overview Guide................................................................................ 55
Best Practices for HPE Synergy Firmware and Driver Updates............................................. 56
HPE OneView Support Matrix for HPE Synergy.....................................................................56
HPE Synergy Image Streamer Support Matrix....................................................................... 56
HPE Synergy Glossary...........................................................................................................56
HPE Synergy troubleshooting resources...........................................................................................56
Troubleshooting within HPE OneView....................................................................................56
HPE Synergy Troubleshooting Guide.....................................................................................56
HPE Error Message Guide for HPE Synergy......................................................................... 57
HPE OneView and HPE OneView REST API scripting help.................................................. 57
HPE Synergy QuickSpecs......................................................................................................57
4 Contents
Component identification......................................................................... 58
Front panel LEDs and buttons...........................................................................................................58
Front panel components....................................................................................................................59
Serial label pull tab information...............................................................................................59
Drive numbering................................................................................................................................ 59
Hot-plug drive LED definitions...........................................................................................................60
SFF flash adapter components and LED definitions......................................................................... 61
NVMe SSD components....................................................................................................................62
System board components................................................................................................................63
System maintenance switch................................................................................................... 63
Mezzanine connector definitions............................................................................................ 64
DIMM slot locations................................................................................................................ 65
Components........................................................................................................................... 66
LEDs.......................................................................................................................................66
Component and LED identification for HPE Synergy hardware........................................................ 67
Cabling........................................................................................................68
Cabling resources..............................................................................................................................68
HPE Smart Storage Battery cabling.................................................................................................. 68
HPE Smart Array P542D Controller cabling...................................................................................... 68
Specifications............................................................................................ 69
Environmental specifications ............................................................................................................69
Compute module specifications.........................................................................................................69
Acronyms and abbreviations................................................................... 70
Documentation feedback.......................................................................... 71
Contents 5
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the
Hewlett Packard Enterprise PartSurfer website.
Item Description
1 Access panel spare part
2 Drive backplane spare parts
3 DIMM baffle spare parts
4 Front panel/drive cage assembly spare parts
5 Rear heatsink blank spare part
6 Compute module end cap spare part
7 Mezzanine assembly spare part
For more information, see Removal and replacement procedures.
Access panel spare part
Customer self repair: mandatory
Description Spare part number
Access panel 801372-001
Drive backplane spare parts
Customer self repair: mandatory
6 Mechanical components
Description Spare part number
Standard drive backplane 801373-001
NVMe-enabled drive backplane 801364-001
DIMM baffle spare parts
Customer self repair: mandatory
Description Spare part number
DIMM baffles 801371-001
Front panel/drive cage assembly spare parts
Customer self repair: mandatory
Description Spare part number
Front panel/drive cage assembly, standard 801370-001
Front panel/drive cage assembly, no drives 830892-001
Rear heatsink blank spare part
Customer self repair: mandatory
Description Spare part number
Rear heatsink blank 801366-001
Compute module end cap spare part
Customer self repair: mandatory
Description Spare part number
Compute module end cap 813579-001
Mezzanine assembly spare part
Customer self repair: mandatory
Description Spare part number
Mezzanine assembly 801369-001
DIMM baffle spare parts 7
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the
Hewlett Packard Enterprise PartSurfer website.
Item Description
1 Processor spare parts
2 Processor heatsink spare parts
3 DIMM spare parts
4 Drive backplane spare parts
5 System board spare part
6 System battery spare part
7 HPE Synergy Internal SATA board spare part
For more information, see Removal and replacement procedures.
Processor spare parts
Customer self repair: optional
All Intel Xeon processors in this HPE ProLiant server must have the same cache size, speed, number of
cores, and rated maximum power consumption.
Description Spare part number
E5-2697A v4, 2.2-GHz 841035-001
E5-2699 v4, 2.2-GHz 835618-001
E5-2698 v4, 2.2-GHz 835617-001
E5-2697 v4, 2.3-GHz 835616-001
8 System components
Table Continued
Description Spare part number
E5-2695 v4, 2.1-GHz 835615-001
E5-2683 v4, 2.1-GHz 835614-001
E5-2667 v4, 2.9-GHz 835613-001
E5-2643 v4, 3.2-GHz 835612-001
E5-2637 v4, 3.4-GHz 835611-001
E5-2623 v4, 2.6-GHz 835610-001
E5-2650L v4, 1.7-GHz 835609-001
E5-2630L v4, 1.7-GHz 835608-001
E5-2690 v4, 2.6-GHz 835607-001
E5-2680 v4, 2.4-GHz 835606-001
E5-2660 v4, 2.0-GHz 835605-001
E5-2650 v4, 2.2-GHz 835604-001
E5-2640 v4, 2.4-GHz 835603-001
E5-2630 v4, 2.2-GHz 835602-001
E5-2620 v4, 1.7-GHz 835601-001
E5-2609 v4, 1.7-GHz 835600-001
E5-2603 v4, 1.7-GHz 835599-001
Processor heatsink spare parts
Customer self repair: optional
Description Spare part number
Processor 1 heatsink 801368-001
Processor 2 heatsink 801367-001
Processor 1 high-performance heatsink 813578-001
Processor 2 high-performance heatsink 813577-001
DIMM spare parts
Customer self repair: optional
Description Spare part number
8-GB, 1Gx8, PC4-2400T-R 819410-001
16-GB, 2Gx4, PC4-2400T-R 819411-001
32-GB, 2Gx4, PC4-2400T-R 819412-001
32-GB, 2Gx4, PC4-2400T-L 819414-001
64-GB, 2Gx4, PC4-2400T-L 819413-001
Processor heatsink spare parts 9
Drive backplane spare parts
Customer self repair: mandatory
Description Spare part number
Standard drive backplane 801373-001
NVMe-enabled drive backplane 801364-001
System board spare part
Customer self repair: optional
Description Spare part number
System board with base pan 801374-001
System battery spare part
Customer self repair: optional
Description Spare part number
System battery 234556-001
HPE Synergy Internal SATA board spare part
Customer self repair: mandatory
Description Spare part number
HPE Synergy Internal SATA board 801365-001
10 Drive backplane spare parts
Compute module options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the
Item Description
1 Mezzanine option spare parts
2 Storage controller spare parts
Hewlett Packard Enterprise PartSurfer website.
3 HPE Smart Storage Battery spare part
4 Drive spare parts
• SFF SAS HDD spare parts
• SFF SATA HDD spare parts
• SFF SAS SSD spare parts
• SFF SATA SSD spare parts
• SFF NVMe SSD spare parts
• Dual Flash Adapter and SFF SATA uFF SSD spare parts
5 HP Trusted Platform Module spare part
For more information, see Removal and replacement procedures.
Mezzanine option spare parts
Customer self repair: mandatory
Description Spare part number
HPE Synergy 2820C 10Gb CNA 815670-001
HPE Synergy 3820C 10/20Gb CNA 782833-001
HPE Synergy 3830C 16G FC Host Bus Adapter 782829-001
NVIDIA Tesla M6 FIO Adapter for HPE Synergy 480 808409-001
For more information, see Removal and replacement procedures.
Compute module options 11
Storage controller spare parts
Customer self repair: mandatory
Description Spare part number
HPE Smart Array P240nr Controller 754595-001
HPE H240nr Smart Host Bus Adapter 784512-001
HPE Smart Array P542D Controller 789883-001
HPE Smart Array P542D SAS cable 847711-001
HPE Smart Storage Battery spare part
Customer self repair: mandatory
Description Spare part number
HPE Smart Storage Battery with cable, 96W 827349-001
Drive spare parts
SFF SAS HDD spare parts
Customer self repair: mandatory
Description Spare part number
146 GB, 15,000-rpm, ENT, 6G 653950-001
300 GB, 10,000-rpm, ENT, 12G 785410-001
300 GB, 15,000-rpm, ENT, 12G 759546-001
450 GB, 15,000-rpm, ENT, 12G 759547-001
500 GB, 7,200-rpm, MDL, 6G 653953-001
600 GB, 10,000-rpm, ENT, 12G 781577-001
600 GB, 15,000-rpm, ENT, 12G 759548-001
600 GB, 15,000-rpm, 512e, 12G 748435-001
900 GB, 10,000-rpm, ENT, 12G 785411-001
1.0 TB, 7,200-rpm, MDL, 6G 653954-001
1.0 TB, 7,200-rpm, MDL, 12G 832984-001
Table Continued
12 Storage controller spare parts
Description Spare part number
1.0 TB, 7,200-rpm, 512e, 12G 765872-001
1.2 TB, 10,000-rpm, ENT, 12G 781578-001
1.2 TB, 10,000-rpm, ENT, 6G 718292-001
1.8 TB, 10,000-rpm, 512e, 12G 791055-001
2.0 TB, 7,200-rpm, 512e, 12G 765873-001
SFF SATA HDD spare parts
Customer Self Repair: mandatory
Description Spare part number
500 GB, 7,200-rpm, MDL, 6G 656107-001
1.0 TB, 7,200-rpm, MDL, 6G 656108-001
SFF SAS SSD spare parts
Customer self repair: mandatory
Description Spare part number
200-GB, ME, H2, 12G 780430-001
200-GB, WI, 12G 802905-001
400-GB, ME, EM, H2, 12G 780432-001
400-GB, WI, 12G 802907-001
400-GB, MU-3, 12G 822784-001
480-GB, RI-3, 12G 817047-001
800-GB, ME, EM, H2, 12G 780434-001
800-GB, WI, 12G 802909-001
800-GB, WI-1, 12G 846622-001
Table Continued
SFF SATA HDD spare parts 13
Description Spare part number
800-GB, MU-1, 12G 846624-001
800-GB, VE, EV, 12G 762749-001
800-GB, MU-3, 12G 822786-001
960-GB, RI-3, 12G 817049-001
1.6-TB, ME, EM, H2, 12G 780436-001
1.6-TB, VE, EV, 12G 762751-001
1.6-TB, WI-1, 12G 846623-001
1.6-TB, MU-1, 12G 846625-001
1.6-TB, MU-3, 12G 822788-001
1.9-TB, RI, 12G 802911-001
1.92-TB, RI-3, 12G 817051-001
3.2-TB, MU-3, 12G 822790-001
3.84-TB, RI-3, 12G 817053-001
SFF SATA SSD spare parts
Customer self repair: mandatory
Description Spare part number
120-GB, VE, EV, M1, 6G 765013-001
240-GB, VE, EV M1, 6G 765014-001
480-GB, VE, EV M1, 6G 765015-001
800-GB, VE, EV M1, 6G 765016-001
SFF NVMe SSD spare parts
Customer self repair: mandatory
14 SFF SATA SSD spare parts
Description Spare part number
400 GB, PCIe, MU 765063-001
400 GB, PCIe, RI 765067-001
400 GB, PCIe, WI 765059-001
800 GB, PCIe, MU 765064-001
800 GB, PCIe, WI 765060-001
1.2 TB, PCIe, RI 765068-001
1.6 TB, PCIe, MU 765065-001
1.6 TB, PCIe, WI 765061-001
2.0 TB, PCIe, MU 765066-001
2.0 TB, PCIe, RI 765069-001
Dual Flash Adapter and SFF SATA uFF SSD spare parts
Customer self repair: mandatory
Description Spare part number
Dual flash adapter, 120-GB, 6G, RI 831995-001
uFF SSD, 120-GB, 6G, VE 830452-001
Dual flash adapter, 340-GB, 6G, RI 830452-001
uFF SSD, 340-GB, 6G, RI 830453-001
USB and microSD option spare parts
Customer self repair: mandatory
Description Spare part number
HPE Dual 8GB microSD EM USB device 799057-001
32-GB microSD Mainstream flash media 704502-001
8-GB USB flash media key 743503-001
8-GB micro SDHC flash media card 738576-001
HP Trusted Platform Module spare part
Customer self repair: no
Dual Flash Adapter and SFF SATA uFF SSD spare parts 15
Description Spare part number
HP Trusted Platform Module 505836-001
HP Trusted Platform Module 2.0 812119-001
16 Compute module options
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)
identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship
that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise
to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help
you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to
Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms
of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =
réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon
le type de garantie applicable à votre produit.
Customer self repair 17
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige
que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la
mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour
même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents
envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui
retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq
(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne
retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts
de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais
d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur
Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett
Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans
ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service
vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i
prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati
direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o
un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante
un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono
due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il
servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un
centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno
lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo
solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di
supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett
Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad
Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro
un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve
essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione
del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso
di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
18 Customer self repair
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza
di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le
parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le
spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten
zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett
Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das
Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard
Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an
Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an
Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,
in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.
Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und
Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der
Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt
Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
Customer self repair 19
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett
Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo
de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el
envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los
componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que
sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de
tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse
con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso
requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y
devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard
Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para
Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de
componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise
le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de
reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard
Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan
worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks
naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
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• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in
rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de
klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner
worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard
Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett
Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel
aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard
Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode,
gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met
de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten
in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor
het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/
transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise
website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente
(CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com
defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da
Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett
Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo
cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado
substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Customer self repair 21
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise
especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida
à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à
Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard
Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito
deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça,
a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a
transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise,
entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as
peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
22 Customer self repair
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