HP SURESTORE T4 User Manual
HP
English: C5644-90943
SureStore
T4
Models T4i, T4e
User’s Guide
Front Cover
(Replace with Colour Cover Artwork)
Product Details
Note your tape drive details here so you can find them easily when you need them.
Model name:
Product number:
Serial number:
Date purchased/installed:
SCSI ID:
HP SureStore T4_
Inside Front Cove r
HP SureStore T4
User’s Guide
© Copyright 1998 by Hewlett-Packard Company.
The information contained in this document is
subject to change w it hout notice.
This document contains proprietary information
which is protected by copyright. All rights are
reserved. No part of this document may be photocopied, repro duced or tran slated to anot her lang uage
without the prior written consent of Hewlett-Pa ckard
Company.
Hewlett-Packard shall not be liable for errors
contained herein or for incidental or consequential
damages (inclu ding lost profits) in connection with
the furnishing, performance, or use of this material
whether based on warranty, contract, or other legal
theory.
March 1998
Part Number C5644-90943
Contents
1 Preparing for Installation
Your New HP SureStore T4 Tape Drive 1-2
Before You Start 1-2
Internal Drives 1-3
Check the Contents of the Box 1-3
Installation Overview 1-4
External Drives 1-5
Check the Contents of the Box 1-5
Installation Overview 1-6
Checking System Prerequisites 1-7
Hardware Requirements 1-7
Operating System Requirements 1-8
Backup Software 1-8
Planning the SCSI Bus 1-9
Checking Your Cur r ent SCSI Con figuration 1-9
What Next? 1-10
2 Installing an Internal Tape Drive
Overview of the Installation Process 2-2
Tools You May Need 2-3
Preparing the Computer 2-3
Preparing the Tape Drive 2-5
Installing the Tape Drive in the Bay 2-8
Verifying the Installation 2-11
What Next? 2-12
1
3 Installing an External Tape Drive
Overview of the Installation Process 3-2
Tools You May Need 3-2
Preparing the Tape Drive 3-3
Installing the Tape Drive 3-5
Verifying the Installation 3-8
What Next? 3-8
Contents
4 Caring for Your Tape Drive
Care of the Tape Drive 4-2
Choosing Tapes for Your Tape Drive 4-3
Erasing Tapes 4-3
Inserting and Removing Tape Cartridges 4-4
Write-Protecting a Tape Cartridge 4-6
Caring for Your Tape Cartridges 4-7
Operating Conditions 4-7
Storing Tape Cartridges 4-7
5 Troubleshooting
Save Yourself a Call 5-2
Troubleshooting Tips 5-2
Things to Try First 5-3
TapeAssure 5-3
Problems with Your Co m puter 5-3
Problems with Your Tape Drive 5-4
Contents-2
6 Product Specifications and Ordering Information
Interface A-2
Backup Speed A-2
Tape Format A-2
Reliability Specifications A-3
Power Requirements A-3
Physical Specifications A-3
Certifications A-3
Ordering Information A-4
Tape Cartridges A-4
SCSI Accessories A-4
7 Customer Support
Warranty B-2
Service and Support B-3
Contacting Customer Support B-6
1
Preparing for Installation
This chapter provides an overview of the installation process and tells you what you
will need before installing the HP SureStore T4 tape drive.
Preparing for Installation
Your New HP SureStore T4 Tape Drive
Your New HP SureStore T4 Tape Drive
The HP SureStore T4 tape drive p rovides reliable data protection at an af fordable price.
The HP SureStore T4 integrates easily into your small network server, peer-to-peer
network, or desktop compute r. Based on T rav an (TR-4) technology , each tape cartridge
has a native storage capacity of 4 GB, enough capacity to back up a small server or
peer-to-peer network on a single tape. If your backup application provides software
data compression, a single tape may store up to 8 GB of data (assuming a 2:1
compression ratio).
Before You Start
Before you install your HP SureStore T4 drive:
Check the contents of the box against the list on page 1-3 for internal drives or page
1
page 1-5 for external drives.
Write your drive’s serial number and other details on the inside front cover of this
2
book. The serial number can be found inside the drive’s tape door. The product
number is:
1-2
T4i internal drive: C5644C
•
T4e external drive: C5645B
•
Check that your computer meets the requirements for installation.
3
Collect information about the SCSI configuration of your computer and any other
4
devices attached to it and decide how you are going to configure the drive on the
SCSI bus. You can use the TapeAssure software provided on the
CD-ROM to do this.
Tape
Select a free bay for an internal drive.
5
or
Select a site for an external drive.
HP SureStore
Internal Drives
Check the Contents of the Box
Check each item that came in the HP SureStore T4 box to make sure you have
everything you need. Take a moment now to write the model name (T4i), product
number (C5644C), and ser ial nu mber (l ook i nside the ta pe do or) of yo ur ta pe drive on
the inside front cover of the
Preparing for Installation
User’s Guide
.
HP SureStore T4i tape drive HP TR-4 mini-cartridge
Rails and screws suitable for mounting
the tape drive in an HP NetServer E
E-series or Vectra computer
User’s Guide
(Please discard the unneeded
languages in the recycling bin.)
Internal Drives
HP SureStore Tape
containing:
•
Colorado Backup
•
Stac Replica Backup for NetW are,
Customer Care Card and label
If anything is missing or appears damaged, contact your deliv ery company or supplier .
HP SureStore Tape Edition
•
Stac Replica Backup for NT, HP
SureStore Tape Edition
•
TapeAssure
•
Driver software
CD-ROM
1-3
Preparing for Installation
Internal Drives
Installation Overview
Installing the HP SureSto r e T4 tape drive is a simple procedure requiring no special
skills, providing that your system meets the prerequisites and you have the right tools.
The hardware installation process should take less than an hou r.
See “Checking System Prerequisites” on page 1-7.
Check System
Prerequisites
Prepare
Computer
Properly installed and configured SCSI controller
•
CD-ROM drive to load software
•
Empty 5¼-in b ay
•
Mounting hardware, if required for your computer
•
SCSI cable with available 50-pin connector
•
See “Preparing the Computer” on page 2-3.
Perform a normal system shutdown
•
Remove power cables
•
Remove cover
•
Remove cover plate and any mounting hardware from
•
bay
Prepare
Tape Drive
Install
Tape Drive
Test
Tape Drive
Install Driver
Software
See “Preparing the Tape Drive” on page 2-5.
Check SCSI ID and reset if necessary
•
Check termination and change if necessary
•
Attach rails or other mounting hardw are if requir ed for
•
your computer
See “Installing the Tape Drive in the Bay” on page 2-8.
Slide drive into bay
•
Attach SCSI cable
•
Attach power cable
•
Secure drive in place with screws
•
Replace computer’s cover
•
Reconnect power cables
•
See “Verifying the Installation” on page 2-11.
Switch on computer and boot up
•
Install TapeAssure from CD-ROM
•
Run TapeAssure and perform a test backup and restore
•
See “What Next?” on page 2-12.
Ensure that the appropriate drivers are installed
•
1-4
External Drives
Check the Contents of the Box
Check each item that came in the HP SureStore T4 box to make sure you have
everything you need. Take a moment now to write the model name (T4e), product
number (C5645B), and ser ial nu mber (l ook i nside the ta pe do or) of yo ur ta pe drive on
the inside front cover of the
HP SureStore T4e tape drive HP TR-4 mini-cartridge
User’s Guide
User’s Guide
(Please discard the unneeded
languages in the recycling bin.)
Preparing for Installation
External Drives
.
SCSI cable
SCSI terminator
Power cable
HP SureStore Tape
containing:
•
Colorado Backup
•
Stac Replica
Backup for
NetWare, HP
SureStore Tape Edition
•
Stac Replica Backup for NT, HP
SureStore Tape Edition
•
TapeAssure
•
Driver software
CD-ROM
Power supply
Stands for vertical mounting
Customer Care Card and label
If anything is missing or appears damaged, contact your deliv ery company or supplier .
1-5
Preparing for Installation
External Drives
Installation Overview
Installing the HP SureSto r e T4 tape drive is a simple procedure requiring no special
skills, providing that your system meets the prerequisites. The hard ware installation
process should take about 15 minutes.
See “Checking System Prerequisites” on page 1-7.
Check System
Prerequisites
Prepare
Tape Drive
Install
Tape Drive
Properly installed and configured SCSI controller
•
CD-ROM drive to load software
•
High-density, 50-pin SCSI connector
•
See “Preparing the Tape Drive” on page 3-3.
Check SCSI ID and reset if necessary
•
Check termination and attach terminator if necessary
•
Attach stands, if desired
•
See “Installing the Tape Drive” on page 3-5.
Perform a normal system shutdown
•
Remove power cables
•
Attach SCSI cable
•
Attach power supply to tape drive
•
Attach power cord to po wer sup ply an d p lug in to ou tlet
•
Reconnect computer’s power cables
•
1-6
Test
Tape Drive
Install Driver
Software
See “Verifying the Installation” on page 3-8.
Switch on computer and boot up
•
Install TapeAssure from CD-ROM
•
Run TapeAssure and perform a test backup and restore
•
See “What Next?” on page 3-8.
Ensure that the appropriate drivers are installed
•
Checking System Prerequisites
Before you instal l your HP SureStore T4 tape drive o n y our computer , m a k e s ure t hat
you have all the necessary hardware and information you will need.
Hardware Requirements
To install the HP SureStore T4 tape drive, your computer must be a 386-, 486-, or
Pentium-based computer that has:
A properly installed SCSI host adapter (or a SCSI controller on the motherboard)
with the appropriate Advanced SCSI Programming Interface (ASPI) driver
A CD-ROM drive to install the software
Preparing for Installation
Checking System Prerequisites
For an
internal
An available 5¼-inch, half-height drive bay
Any special tray or rails required to fix the drive into the empty bay (Rails are
provided for the HP NetS erver E-series servers or Vectra computers.)
A SCSI ribbon cable with an available 50-pin connector. Your computer may
already have this cable. If not, contact your dealer.
For an
external
You may have to open up your computer to determine whether it has the necessary
components and to check the SCSI ID settings. See “Preparing the Computer” on
page 2-3 for instructions on how to do this.
While installation is similar for all computers, there are variations among them. You
may want to h av e your comput er manuals a v ailable to hel p you remo ve the computer’ s
cover and identify internal components.
drive, you will also need:
drive, your computer must have a 50-pin high-density connector.
1-7
Preparing for Installation
Checking System Prerequisites
Operating System Requirements
The HP SureStore T4 tape drive is compatible with the following operating systems:
Novell NetWare (v3.12 and 4.11)
Microsoft Windows NT (v3.51 and 4.0)
Microsoft Windows 95
Microsoft Windows (v3.1 and 3.11)
DOS 5.0 or higher
SCO UNIX Open Desktop 3 (3.2v4.2) and OpenServer 5 (3.2v5.02)
You can also use your HP SureStore T4 with many other operating sy st ems , but thirdparty backup software may be required.
Backup Software
To test and use your HP SureStore T4 tape drive, you will need backup software that
supports the drive. The tape drive comes with software drivers to support the backup
utilities for three common network operating systems:
Microsoft Windows NT Backup utility (no data compression available)
SCO UNIX utilities, such as
Check the README file on the
information about the software drivers supplied with the tape drive.
and
tar
cpio
HP SureStore Tape
(no data compression available)
CD-ROM for the latest
1-8
For standalone or peer-to-peer systems, the following backup applications and
associated documentation are provided on the
Colorado Backup for Windows (provides data compression)
Colorado Backup for Windows 95 (provides data compression)
Colorado Backup for DOS (provides data compression)
HP SureStore Tape
CD-ROM:
For server systems, the following backup applications and associated documentation
are provided on the
Stac Replica Backup for NetWare, HP SureStore Tape Edition
Stac Replica Backup for NT, HP SureStore Tape Edition
HP SureStore Tape
CD-ROM:
Other commercial backup applications are also available. For the latest list of backup
packages and drivers that support this tape drive, refer to our World Wide Web site
(
http://www.hp.com/go/tape
).
Planning the SCSI Bus
The SCSI controller in your computer links the computer to your tape drive and
possibly other devices through the SCSI bus. If you have other SCSI devices in
addition to the tape drive, you need to decide where the tape drive will go in relation
to the other devices. If the tape dri ve is going to be the only device on the b us, there is
no decision to make: you can use the drive’s defaults.
Each device on a SCSI bus, including the SCSI controller itself, must have a unique
address, a number from 0 to 7, called the
for the SCSI controller because it has the highest priority on the bus. A SCSI boot disk
usually has a SCSI ID of 0. The tape drive should be assigned an unused SCSI ID
between 1 and 6. The tape drive’s default is 4. To configure the drive properly when
you install it, you will need to identify the SCSI IDs of any other devices on the SCSI
bus to be sure that there is no conflict with the tape drive’s SCSI ID.
SCSI buses must be terminated correctly at each physical end of the cable. An internal
HP SureStore T4 tape drive comes with a set of resistors that can be removed if th e tape
drive is not at the end of the SCSI chain. An external T4 driv e comes with a terminator
block that fits on one of the drive’s SCSI connectors.
SCSI ID
or
target ID
Preparing for Installation
Planning the SCSI Bus
. SCSI ID 7 is reserved
Both internal and external drives use
on the same bus with
active termination, the tape drive must not be placed at the end of the SCSI bus. Instead,
remove the drive’s termination and place the drive between the SCSI card and the last
device on the bus. If this is not possible, purchase an activ e terminator for the tape drive
or install a second SCSI host adapter to support the tape drive.
If you need more i nformation about ar ranging you r SCSI bus , refer to our World Wide
Web site (
the telephone numbers listed in Appendix B).
http://www.hp.com/go/tape
active termination
passive termination
. If a SCSI bus has devices or cables that use
Checking Your Current SCSI Configuration
The T apeAssure softw are provided on the
check your computer’s current SCSI configuration. If you are not sure what this
configuration is, install and run TapeAssure from the CD-ROM. This will check for the
presence of a SCSI controller and its driver software and identify the SCSI IDs of
existing SCSI devices. Exit the program after you view the SCSI configuration
information.
HP SureStore T ape
, which should not be mixed
) or the HP First faxback system (see
CD-ROM can be used to
1-9
Preparing for Installation
What Next?
What Next?
If your computer has all the hardware and software it needs to support the tape drive,
you are ready to start installing the drive.
If your drive is internal, go to Chapter 2.
If your drive is external, go to Chapter 3.
1-10
2
Installing an Internal Tape Drive
This chapter provides directions for installing an HP SureStore T4i drive in your
computer.
The entire hardware installation process should take about an hour.
Installing an Internal Tape Drive
Overview of the Installation Process
Overview of the Installation Process
There are four major steps in the installation process:
Preparing the computer by shutting down all applications, turning off the power,
1
removing the cover, and checking for cables and mounting hardware.
Preparing the tape drive by checking the SCSI ID (and changing it if necessary) and
2
attaching any mounting hardware (tray or rails) that may be needed.
Installing the tape drive in the empty bay and connecting the SCSI and power
3
cables.
Verifying that the tape drive is properly installed and functional by running
4
TapeAssure.
Figure 2.1 Installing an internal tape drive in your computer
2-2
Tools You May Need
You may need th e following tools to complete the installation:
A medium-size Phillips screwdriver
A medium-size flat-bladed screwdriver (if your computer uses slotted screws)
A Torx screwdriver (if your computer uses Torx screws)
Needle-nose pliers
A grounding mat or wrist strap (optional but recommended)
Preparing the Computer
Before you begin the inst allati on process , ensure th at your comp uter is equip ped with
a SCSI host adapter or on-board SCSI controller with its associated driver installed
according to the directions in its installation guide.
You may want to have your computer manuals available for reference during this
procedure.
Installing an Internal Tape Drive
Tools You May Need
Caution
Caution
Static electricity can damage electronic components. Turn all equipment off before
removing the computer’s cover. A grounding mat or wrist strap provides the be st
protection against static. If you don’t have either of these, always touch the
computer’s chassis before touching any internal boards or devices.
If there are other SCSI devices in your computer, you may want to check their SCSI
1
ID numbers and termination status before you switch off the computer. See “Planning
the SCSI Bus” on page 1-9 for more information.
Close down all applications, switch of f th e comp uter and an y perip herals, and unp lug
2
them from the power outlets.
Remove the cover from your computer.
3
As you work inside your computer, you may find that you have to disconnect the
internal SCSI cable or power cable fr om other de vices to maneuv er the ne w tap e dri v e
into place. If you do this, take note of existing cable connections and their orientation,
so you can put them back correctly later.
2-3
Installing an Internal Tape Drive
Preparing the Computer
Determine whether you need another SCSI cable.
4
If your SCSI controller has a ribbon cable attached to it and there is an unused
connector, you will not need another SCSI cable. Go to step 5.
If your SCSI controller does not have a cable attached to it, you will need a new
SCSI cable. Once you have this cable, go to step 5.
If your SCSI host adapter has a cable attached to it but there are no available
connectors, you must do one of the following:
Install a SCSI cable with more connectors (a SCSI host adapter can support up
•
to seven devices)
Install another SCSI host adapter and cable
•
Figure 2.2 SCSI cable connections
Terminator block
Other internal
SCSI devices
Tape
drive
SCSI cable
Connection to
SCSI controller
Locate an available 5¼-inch, half-height drive bay in your computer.
5
Remove the cover plate and any mounting hardware (screws, rails, or a tray, for
6
example) from the bay. Keep any mounting hardware that can be used to secure the
tape drive in the bay.
If your computer requires special mounting hardware that you do not have, you must
purchase this hardware before continu i ng.
Make sure the available SCSI connector reaches the back of the empty bay in which
7
you plan to install the new tape drive, as shown in figure 2.2.
Locate an available internal po wer cable and make sure it reaches the back of the em pty
8
bay.
2-4
Preparing the Tape Drive
To prepare the tape drive for installation, you need to make sure that it has the correct
SCSI ID and termination settings. Each SCSI device requires a unique SCSI ID. You
need to change the tape drive’s default SCSI ID setting of 4 only if the computer
already has a device with ID 4. See “Planning the SCSI Bus” on page 1-9 for more
information about SCSI IDs and SCSI bus termination.
Check the tape drive’s SCSI ID setting to ensure that it is set to the number you expect.
1
If you do not need to change the SCSI ID
inside front cover of this book and then go to step 4.
Installing an Internal Tape Drive
Preparing the Tape Drive
, note the default SCSI ID of 4 on the
To change the tape drive’s SCSI ID
Caution
Static electricity can damage electronic components. To equalize the static electricity
between the tape drive and the comp uter , rest the tape drive in its plastic bag on top of
the computer’s chassis while you remove the drive from the bag. Handle the drive as
little as possible during the installatio n procedure.
Locate the jumper block on the edge of th e circuit board that runs along the back of the
2
tape drive. (See figure 2.4.) Set the SCSI ID by moving the jumpers to the correct
position. (See figure 2.3.) Use needle-nose pliers or your fingers to move the jumpers.
Make a note of the SCSI ID setting on the inside front cover of this book for future
reference.
Figure 2.3 SCSI ID jumper settings
Default
Setting
, continue with the next step.
Jumpers
Circuit board
on back edge
of drive
Bottom of
tape drive
2-5
Installing an Internal Tape Drive
s
Preparing the Tape Drive
Determine whether the tape drive should be terminated or unterminated.
3
If the tape drive is the last device or the only dev ice on the internal SCSI bus and
•
the computer’s SCSI ribbon cable has no active termination, the tape drive’s
terminating resistors should remain in place. Any other device between the SCSI
controller and the tape drive must not be terminated. Go to step 4.
If the tape drive is not the last device on the internal SCSI bus and/or the
•
computer’s SCSI ribbon cable has active termination (a terminator block on the
end of the cable or an in-line terminator), you must remove the terminating
resistors from the bottom of the tape drive, as shown in figure 2.4.
Figure 2.4 Removing the terminating resistors
Bottom of
tape drive
SCSI ID jumper
Lift the three resistors
straight out of their
sockets usin g
needle-nose pliers
2-6
If your computer requires special rails or other hardware to install the tape drive, mount
4
them on the tape drive in this step. Many computers require no special mounting
hardware, however. If other devices in your computer are not mounted with special
rails or tray, proceed with the next section, “Installing the Tape Drive in the Bay” on
page 2-8.
If you are installing the drive in an HP NetServer E-series or an HP Vectra, attach
the HP rails to tape drive with the screws provided, as shown in figure 2 .5.
If your computer uses mounting hardware (either rails or a tray) and you have a
spare set, attach them to the tape dri ve as directed in your computer docu mentation.
If you do not have the appropriate mounting hardware for your computer, contact
your computer dealer or manufacturer to p urchase it. Attach the mounting hardware
to the tape drive, then proceed with the next section, “Installing the Tape Drive in
the Bay” on page 2-8.
Figure 2.5 Attaching rails for an HP NetServer E-Series or Vectra computer
Installing an Internal Tape Drive
Preparing the Tape Drive
Screws go into
bottom set of holes
on both rails and
tape drive
2-7
Installing an Internal Tape Drive
Installing the Tape Drive in the Bay
Installing the Tape Drive in the Bay
Slide the tape drive into the open bay. (See figure 2.6.) If your computer uses rails,
1
align them with the slots or fittings in the bay. Do not secure the drive with screws at
this point because you may have to move the drive a bit to get the cables into place.
Figure 2.6 Fitting the tape drive into an empty bay
Your drive may or may
not use rails to slide in to
the empty bay.
Half-height
drive bay
2-8
Attach the SCSI cable to the tape drive, as shown in figure 2.7 and figure 2.8.
2
Align the raised square on the cable’s connector with the slot on the tape drive’s
connector.
Press the connectors gently but firmly together.
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