HP SURESTORE T4 User Manual

English: C5644-90943

HP SureStore T4

Models T4i, T4e

User’s Guide

Front Cover

(Replace with Colour Cover Artwork)

Product Details

Note your tape drive details here so you can find them easily when you need them.

Model name:

HP SureStore T4_

Product number:

Serial number:

Date purchased/installed:

SCSI ID:

Inside Front Cover

HP SureStore T4

User’s Guide

The information contained in this document is subject to change without notice.

This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Company.

Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages (including lost profits) in connection with the furnishing, performance, or use of this material whether based on warranty, contract, or other legal theory.

March 1998

Part Number C5644-90943

1 Preparing for Installation

Your New HP SureStore T4 Tape Drive 1-2

Before You Start	1-2
Internal Drives	1-3
Check the Contents of the Box			1-3
Installation Overview		1-4
External Drives	1-5
Check the Contents of the Box			1-5
Installation Overview		1-6
Checking System Prerequisites 1-7
Hardware Requirements 1-7
Operating System Requirements			1-8
Backup Software 1-8
Planning the SCSI Bus		1-9

Checking Your Current SCSI Configuration 1-9

What Next? 1-10

2 Installing an Internal Tape Drive

Overview of the Installation Process		2-2
Tools You May Need 2-3
Preparing the Computer	2-3
Preparing the Tape Drive	2-5
Installing the Tape Drive in the Bay		2-8
Verifying the Installation	2-11
What Next? 2-12

3 Installing an External Tape Drive

Overview of the Installation Process 3-2

Tools You May Need 3-2

Preparing the Tape Drive	3-3
Installing the Tape Drive	3-5
Verifying the Installation	3-8
What Next? 3-8

Contents

4	Caring for Your Tape Drive
	Care of the Tape Drive	4-2
	Choosing Tapes for Your Tape Drive 4-3
	Erasing Tapes 4-3
	Inserting and Removing Tape Cartridges 4-4
	Write-Protecting a Tape Cartridge		4-6
	Caring for Your Tape Cartridges		4-7
	Operating Conditions	4-7
	Storing Tape Cartridges 4-7

5 Troubleshooting

Save Yourself a Call	5-2
Troubleshooting Tips	5-2
Things to Try First 5-3
TapeAssure 5-3
Problems with Your Computer		5-3
Problems with Your Tape Drive		5-4

6 Product Specifications and Ordering Information

Interface A-2

Backup Speed A-2

Tape Format A-2

Reliability Specifications A-3

Power Requirements A-3

Physical Specifications A-3

Certifications A-3

Ordering Information A-4

Tape Cartridges A-4

SCSI Accessories A-4

7 Customer Support

Warranty B-2

Service and Support B-3

Contacting Customer Support B-6

Contents-2

Preparing for Installation

This chapter provides an overview of the installation process and tells you what you will need before installing the HP SureStore T4 tape drive.

Preparing for Installation

Your New HP SureStore T4 Tape Drive

The HP SureStore T4 tape drive provides reliable data protection at an affordable price. The HP SureStore T4 integrates easily into your small network server, peer-to-peer network, or desktop computer. Based on Travan (TR-4) technology, each tape cartridge has a native storage capacity of 4 GB, enough capacity to back up a small server or peer-to-peer network on a single tape. If your backup application provides software data compression, a single tape may store up to 8 GB of data (assuming a 2:1 compression ratio).

Before You Start

Before you install your HP SureStore T4 drive:

1Check the contents of the box against the list on page 1-3 for internal drives or page page 1-5 for external drives.

2Write your drive’s serial number and other details on the inside front cover of this book. The serial number can be found inside the drive’s tape door. The product number is:

•T4i internal drive: C5644C

•T4e external drive: C5645B

3Check that your computer meets the requirements for installation.

4Collect information about the SCSI configuration of your computer and any other devices attached to it and decide how you are going to configure the drive on the SCSI bus. You can use the TapeAssure software provided on the HP SureStore Tape CD-ROM to do this.

5Select a free bay for an internal drive.

Select a site for an external drive.

1-2

Preparing for Installation

Internal Drives

Check the Contents of the Box

Check each item that came in the HP SureStore T4 box to make sure you have everything you need. Take a moment now to write the model name (T4i), product number (C5644C), and serial number (look inside the tape door) of your tape drive on the inside front cover of the User’s Guide.

HP SureStore T4i tape drive

HP TR-4 mini-cartridge

User’s Guide

(Please discard the unneeded languages in the recycling bin.)

Customer Care Card and label

Rails and screws suitable for mounting the tape drive in an HP NetServer E E-series or Vectra computer

HP SureStore Tape CD-ROM containing:

•Colorado Backup

•Stac Replica Backup for NetWare, HP SureStore Tape Edition

•Stac Replica Backup for NT, HP SureStore Tape Edition

•TapeAssure

•Driver software

If anything is missing or appears damaged, contact your delivery company or supplier.

1-3

Preparing for Installation

Internal Drives

Installation Overview

Installing the HP SureStore T4 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites and you have the right tools. The hardware installation process should take less than an hour.

Check System

Prerequisites

Prepare

Computer

Prepare

Tape Drive

Install

Tape Drive

Test

Tape Drive

Install Driver

Software

See “Checking System Prerequisites” on page 1-7.

•Properly installed and configured SCSI controller

•CD-ROM drive to load software

•Empty 5¼-in bay

•Mounting hardware, if required for your computer

•SCSI cable with available 50-pin connector

See “Preparing the Computer” on page 2-3.

•Perform a normal system shutdown

•Remove power cables

•Remove cover

•Remove cover plate and any mounting hardware from bay

See “Preparing the Tape Drive” on page 2-5.

•Check SCSI ID and reset if necessary

•Check termination and change if necessary

•Attach rails or other mounting hardware if required for your computer

See “Installing the Tape Drive in the Bay” on page 2-8.

•Slide drive into bay

•Attach SCSI cable

•Attach power cable

•Secure drive in place with screws

•Replace computer’s cover

•Reconnect power cables

See “Verifying the Installation” on page 2-11.

•Switch on computer and boot up

•Install TapeAssure from CD-ROM

•Run TapeAssure and perform a test backup and restore

See “What Next?” on page 2-12.

•Ensure that the appropriate drivers are installed

1-4

Preparing for Installation

External Drives

Check the Contents of the Box

Check each item that came in the HP SureStore T4 box to make sure you have everything you need. Take a moment now to write the model name (T4e), product number (C5645B), and serial number (look inside the tape door) of your tape drive on the inside front cover of the User’s Guide.

HP SureStore T4e tape drive

User’s Guide

(Please discard the unneeded languages in the recycling bin.)

HP SureStore Tape CD-ROM containing:

• Colorado Backup

• Stac Replica

Backup for

NetWare, HP

SureStore Tape Edition

•Stac Replica Backup for NT, HP SureStore Tape Edition

•TapeAssure

•Driver software

HP TR-4 mini-cartridge

SCSI cable

SCSI terminator

Power cable

Power supply

Stands for vertical mounting

Customer Care Card and label

If anything is missing or appears damaged, contact your delivery company or supplier.

1-5

Preparing for Installation

External Drives

Installation Overview

Installing the HP SureStore T4 tape drive is a simple procedure requiring no special skills, providing that your system meets the prerequisites. The hardware installation process should take about 15 minutes.

Check System

Prerequisites

See “Checking System Prerequisites” on page 1-7.

•Properly installed and configured SCSI controller

•CD-ROM drive to load software

•High-density, 50-pin SCSI connector

Prepare

Tape Drive

See “Preparing the Tape Drive” on page 3-3.

•Check SCSI ID and reset if necessary

•Check termination and attach terminator if necessary

•Attach stands, if desired

Install

Tape Drive

See “Installing the Tape Drive” on page 3-5.

•Perform a normal system shutdown

•Remove power cables

•Attach SCSI cable

•Attach power supply to tape drive

•Attach power cord to power supply and plug into outlet

•Reconnect computer’s power cables

Test

Tape Drive

Install Driver

Software

See “Verifying the Installation” on page 3-8.

•Switch on computer and boot up

•Install TapeAssure from CD-ROM

•Run TapeAssure and perform a test backup and restore

See “What Next?” on page 3-8.

•Ensure that the appropriate drivers are installed

1-6

Preparing for Installation

Checking System Prerequisites

Before you install your HP SureStore T4 tape drive on your computer, make sure that you have all the necessary hardware and information you will need.

Hardware Requirements

To install the HP SureStore T4 tape drive, your computer must be a 386-, 486-, or

Pentium-based computer that has:

A properly installed SCSI host adapter (or a SCSI controller on the motherboard) with the appropriate Advanced SCSI Programming Interface (ASPI) driver

A CD-ROM drive to install the software

For an internal drive, you will also need:

An available 5¼-inch, half-height drive bay

Any special tray or rails required to fix the drive into the empty bay (Rails are provided for the HP NetServer E-series servers or Vectra computers.)

A SCSI ribbon cable with an available 50-pin connector. Your computer may already have this cable. If not, contact your dealer.

For an external drive, your computer must have a 50-pin high-density connector.

You may have to open up your computer to determine whether it has the necessary components and to check the SCSI ID settings. See “Preparing the Computer” on page 2-3 for instructions on how to do this.

While installation is similar for all computers, there are variations among them. You may want to have your computer manuals available to help you remove the computer’s cover and identify internal components.

1-7

Preparing for Installation

Checking System Prerequisites

Operating System Requirements

The HP SureStore T4 tape drive is compatible with the following operating systems:

Novell NetWare (v3.12 and 4.11)

Microsoft Windows NT (v3.51 and 4.0)

Microsoft Windows 95

Microsoft Windows (v3.1 and 3.11)

DOS 5.0 or higher

SCO UNIX Open Desktop 3 (3.2v4.2) and OpenServer 5 (3.2v5.02)

You can also use your HP SureStore T4 with many other operating systems, but thirdparty backup software may be required.

Backup Software

To test and use your HP SureStore T4 tape drive, you will need backup software that supports the drive. The tape drive comes with software drivers to support the backup utilities for three common network operating systems:

Microsoft Windows NT Backup utility (no data compression available)

SCO UNIX utilities, such as tar and cpio (no data compression available)

Check the README file on the HP SureStore Tape CD-ROM for the latest information about the software drivers supplied with the tape drive.

For standalone or peer-to-peer systems, the following backup applications and associated documentation are provided on the HP SureStore Tape CD-ROM:

Colorado Backup for Windows (provides data compression)

Colorado Backup for Windows 95 (provides data compression)

Colorado Backup for DOS (provides data compression)

For server systems, the following backup applications and associated documentation are provided on the HP SureStore Tape CD-ROM:

Stac Replica Backup for NetWare, HP SureStore Tape Edition

Stac Replica Backup for NT, HP SureStore Tape Edition

Other commercial backup applications are also available. For the latest list of backup packages and drivers that support this tape drive, refer to our World Wide Web site (http://www.hp.com/go/tape).

1-8

Preparing for Installation

Planning the SCSI Bus

The SCSI controller in your computer links the computer to your tape drive and possibly other devices through the SCSI bus. If you have other SCSI devices in addition to the tape drive, you need to decide where the tape drive will go in relation to the other devices. If the tape drive is going to be the only device on the bus, there is no decision to make: you can use the drive’s defaults.

Each device on a SCSI bus, including the SCSI controller itself, must have a unique address, a number from 0 to 7, called the SCSI ID or target ID. SCSI ID 7 is reserved for the SCSI controller because it has the highest priority on the bus. A SCSI boot disk usually has a SCSI ID of 0. The tape drive should be assigned an unused SCSI ID between 1 and 6. The tape drive’s default is 4. To configure the drive properly when you install it, you will need to identify the SCSI IDs of any other devices on the SCSI bus to be sure that there is no conflict with the tape drive’s SCSI ID.

SCSI buses must be terminated correctly at each physical end of the cable. An internal HP SureStore T4 tape drive comes with a set of resistors that can be removed if the tape drive is not at the end of the SCSI chain. An external T4 drive comes with a terminator block that fits on one of the drive’s SCSI connectors.

Both internal and external drives use passive termination, which should not be mixed on the same bus with active termination. If a SCSI bus has devices or cables that use active termination, the tape drive must not be placed at the end of the SCSI bus. Instead, remove the drive’s termination and place the drive between the SCSI card and the last device on the bus. If this is not possible, purchase an active terminator for the tape drive or install a second SCSI host adapter to support the tape drive.

If you need more information about arranging your SCSI bus, refer to our World Wide Web site (http://www.hp.com/go/tape) or the HP First faxback system (see the telephone numbers listed in Appendix B).

Checking Your Current SCSI Configuration

The TapeAssure software provided on the HP SureStore Tape CD-ROM can be used to check your computer’s current SCSI configuration. If you are not sure what this configuration is, install and run TapeAssure from the CD-ROM. This will check for the presence of a SCSI controller and its driver software and identify the SCSI IDs of existing SCSI devices. Exit the program after you view the SCSI configuration information.

1-9

Preparing for Installation

What Next?

If your computer has all the hardware and software it needs to support the tape drive, you are ready to start installing the drive.

If your drive is internal, go to Chapter 2.

If your drive is external, go to Chapter 3.

1-10

Installing an Internal Tape Drive

This chapter provides directions for installing an HP SureStore T4i drive in your computer.

The entire hardware installation process should take about an hour.

Installing an Internal Tape Drive

Overview of the Installation Process

There are four major steps in the installation process:

1Preparing the computer by shutting down all applications, turning off the power, removing the cover, and checking for cables and mounting hardware.

2Preparing the tape drive by checking the SCSI ID (and changing it if necessary) and attaching any mounting hardware (tray or rails) that may be needed.

3Installing the tape drive in the empty bay and connecting the SCSI and power cables.

4Verifying that the tape drive is properly installed and functional by running TapeAssure.

Figure 2.1 Installing an internal tape drive in your computer

2-2

Installing an Internal Tape Drive

Tools You May Need

You may need the following tools to complete the installation:

A medium-size Phillips screwdriver

A medium-size flat-bladed screwdriver (if your computer uses slotted screws)

A Torx screwdriver (if your computer uses Torx screws)

Needle-nose pliers

A grounding mat or wrist strap (optional but recommended)

Preparing the Computer

Before you begin the installation process, ensure that your computer is equipped with a SCSI host adapter or on-board SCSI controller with its associated driver installed according to the directions in its installation guide.

You may want to have your computer manuals available for reference during this procedure.

Caution Static electricity can damage electronic components. Turn all equipment off before removing the computer’s cover. A grounding mat or wrist strap provides the best protection against static. If you don’t have either of these, always touch the computer’s chassis before touching any internal boards or devices.

1If there are other SCSI devices in your computer, you may want to check their SCSI ID numbers and termination status before you switch off the computer. See “Planning the SCSI Bus” on page 1-9 for more information.

2Close down all applications, switch off the computer and any peripherals, and unplug them from the power outlets.

3Remove the cover from your computer.

Caution As you work inside your computer, you may find that you have to disconnect the internal SCSI cable or power cable from other devices to maneuver the new tape drive into place. If you do this, take note of existing cable connections and their orientation, so you can put them back correctly later.

2-3

Installing an Internal Tape Drive

Preparing the Computer

4Determine whether you need another SCSI cable.

If your SCSI controller has a ribbon cable attached to it and there is an unused connector, you will not need another SCSI cable. Go to step 5.

If your SCSI controller does not have a cable attached to it, you will need a new SCSI cable. Once you have this cable, go to step 5.

If your SCSI host adapter has a cable attached to it but there are no available connectors, you must do one of the following:

•Install a SCSI cable with more connectors (a SCSI host adapter can support up to seven devices)

•Install another SCSI host adapter and cable

Figure 2.2 SCSI cable connections

Terminator block

Other internal

SCSI devices

Tape drive

SCSI cable

Connection to

SCSI controller

5Locate an available 5¼-inch, half-height drive bay in your computer.

6Remove the cover plate and any mounting hardware (screws, rails, or a tray, for example) from the bay. Keep any mounting hardware that can be used to secure the tape drive in the bay.

If your computer requires special mounting hardware that you do not have, you must purchase this hardware before continuing.

7Make sure the available SCSI connector reaches the back of the empty bay in which you plan to install the new tape drive, as shown in figure 2.2.

8Locate an available internal power cable and make sure it reaches the back of the empty bay.

2-4

Installing an Internal Tape Drive

Preparing the Tape Drive

To prepare the tape drive for installation, you need to make sure that it has the correct SCSI ID and termination settings. Each SCSI device requires a unique SCSI ID. You need to change the tape drive’s default SCSI ID setting of 4 only if the computer already has a device with ID 4. See “Planning the SCSI Bus” on page 1-9 for more information about SCSI IDs and SCSI bus termination.

1Check the tape drive’s SCSI ID setting to ensure that it is set to the number you expect.

If you do not need to change the SCSI ID, note the default SCSI ID of 4 on the inside front cover of this book and then go to step 4.

To change the tape drive’s SCSI ID, continue with the next step.

Caution Static electricity can damage electronic components. To equalize the static electricity between the tape drive and the computer, rest the tape drive in its plastic bag on top of the computer’s chassis while you remove the drive from the bag. Handle the drive as little as possible during the installation procedure.

2Locate the jumper block on the edge of the circuit board that runs along the back of the tape drive. (See figure 2.4.) Set the SCSI ID by moving the jumpers to the correct position. (See figure 2.3.) Use needle-nose pliers or your fingers to move the jumpers. Make a note of the SCSI ID setting on the inside front cover of this book for future reference.

Figure 2.3 SCSI ID jumper settings

Jumpers

Circuit board on back edge of drive

Default

Bottom of

Setting

tape drive

2-5

Installing an Internal Tape Drive

Preparing the Tape Drive

3Determine whether the tape drive should be terminated or unterminated.

•If the tape drive is the last device or the only device on the internal SCSI bus and the computer’s SCSI ribbon cable has no active termination, the tape drive’s terminating resistors should remain in place. Any other device between the SCSI controller and the tape drive must not be terminated. Go to step 4.

•If the tape drive is not the last device on the internal SCSI bus and/or the computer’s SCSI ribbon cable has active termination (a terminator block on the end of the cable or an in-line terminator), you must remove the terminating resistors from the bottom of the tape drive, as shown in figure 2.4.

Figure 2.4 Removing the terminating resistors

Bottom of tape drive

SCSI ID jumper

Lift the three resistors straight out of their sockets using needle-nose pliers

2-6

Installing an Internal Tape Drive

Preparing the Tape Drive

4If your computer requires special rails or other hardware to install the tape drive, mount them on the tape drive in this step. Many computers require no special mounting hardware, however. If other devices in your computer are not mounted with special rails or tray, proceed with the next section, “Installing the Tape Drive in the Bay” on page 2-8.

If you are installing the drive in an HP NetServer E-series or an HP Vectra, attach the HP rails to tape drive with the screws provided, as shown in figure 2.5.

If your computer uses mounting hardware (either rails or a tray) and you have a spare set, attach them to the tape drive as directed in your computer documentation.

If you do not have the appropriate mounting hardware for your computer, contact your computer dealer or manufacturer to purchase it. Attach the mounting hardware to the tape drive, then proceed with the next section, “Installing the Tape Drive in the Bay” on page 2-8.

Figure 2.5 Attaching rails for an HP NetServer E-Series or Vectra computer

Screws go into bottom set of holes on both rails and tape drive

2-7

Installing an Internal Tape Drive

Installing the Tape Drive in the Bay

1Slide the tape drive into the open bay. (See figure 2.6.) If your computer uses rails, align them with the slots or fittings in the bay. Do not secure the drive with screws at this point because you may have to move the drive a bit to get the cables into place.

Figure 2.6 Fitting the tape drive into an empty bay

Your drive may or may not use rails to slide into the empty bay.

Half-height drive bay

2Attach the SCSI cable to the tape drive, as shown in figure 2.7 and figure 2.8.

Align the raised square on the cable’s connector with the slot on the tape drive’s connector.

Press the connectors gently but firmly together.

2-8

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