HP 100 Wireless-N, SuperStack II NetBuilder, SuperStack II PathBuilder Reference Guide

HP Networking Quality Statement
HP Quality Policy:
"Providing products, services, and solutions of the highest quality and delivering more value to our customers that earn their respect and loyalty."
Introduction
HP Networking takes great pride in the quality and reliability of its products and believes the quality
of its products exceeds other vendors. HP Networking’s strong commitment to quality and
confidence in its products is evident in offering an industry-leading warranty, including a lifetime duration warranty on most of the product portfolio. HP Networking is committed to a positive customer experience and believes the quality and reliability of our products will provide customers with a strong return on their investment, low cost of ownership, and a satisfied relationship with HP Networking.
We measure quality in terms of our customer’s experience. We believe we can always do better at
understanding our customer’s expectations. That belief pushes our standards ever higher improving quality generation to generation, product to product.
Quality starts with product concept, design and validation within our Research & Development Lab; to product manufacture and deployment with our Supply Chain; to product support and customer feedback. All are essential parts of the HP Quality Improvement Cycle.
When an error in quality happens, we are the best at responding to customer issues. We utilize the HP Quality Improvement Cycle and Lean Six Sigma Quality programs to continually improve and manage our product quality. We apply the necessary corrective actions to ensure it never happens again.
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Research & Development
Quality practices within the R&D organization are industry leading and an inherent part of the organizational culture. From product conception, through development, validation and deployment
of product, customers can be assured that HP Networking products have quality “designed in” from
the earliest phases of the lifecycle.
Products progress through the development lifecycle adhering to strict rigors of quality design rules and validation. Facilitating this are dedicated program managers that ensure each product passes very specific quality checks at each product development phase. This methodology ensures the necessary “quality assurance” activities take place throughout the entire product lifecycle.
Concept/Definition Phase:
Included here are comprehensive architectural and design reviews, as well as confirmation of customer use cases, quality requirements and product specifications (performance, features, reliability, safety, etc).
Design/Development Phase:
Proper development starts with detailed specifications and stringent requirements around delivering to those specifications. From partnering with only the highest quality of component suppliers and
designing for “x” (manufacturability, reliability, testability, etc), our team is positioned well to “build­in” quality into our products.
Validation Phase:
Our products go through a rigorous series of validation steps to ensure specifications are met, and in many cases exceeded. Test plans are reviewed for completeness and hardware and software is stressed to simulate the most extreme environments. From regulatory, to environmental and safety
testing and comprehensive “system” testing, customers can rest assured that our validation processes
will capture even the most stringent quality standards.
Post-Product Release:
The R&D team works closely with the product Support teams to gather near real-time quality information in order to monitor product quality. Suspected concerns are fed back into the design teams for analysis as part of the HP Quality Improvement Cycle. The “closed-loop” corrective action process results in faster analysis, resolution, and quality improvements.
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