HP STORAGEWORKS LIBRARY AND TAPE TOOLS User Manual
HP StorageWorks
Library and Tape Tools User Guide
Product Version: 4.2
HP StorageWorks Library and Tape Tools (L&TT) is a comprehensive application that provides functions for identifying,
testing, updating, and troubleshooting a wide variety of data storage hardware and media.
*5697-6285*
Par t numbe r: 5697–6285
Seventeenth edition: (November 2006)
Legal and notice information
© Copyright 2002-2006 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or
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This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied,
reproduced, or translated into another language without the prior written consent of Hewlett-Packard. The information contained in
this document is subject to change without notice.
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Microsoft®, MS-DOS®, MS Windows®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The O pen Group.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information is
provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Hewlett-Packard Company
products are set forth in the express limited warranty statements for such products. Nothing herein should be construed as
constituting an additional warranty.
Contents
Aboutthisguide .......................... 11
Intendedaudience...................................... 11
Prerequisites ........................................ 11
Documentconventionsandsymbols ............................. 12
HPtechnicalsupport.................................... 13
Subscriptionservice .................................... 13
OtherHPwebsites..................................... 13
1Introduction............................ 15
Softwarefeatures ..................................... 15
Supportedproductsandoperatingsystems .......................... 16
Finding additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Gettingsupport ...................................... 16
2Installation............................ 17
InstallingL&TTforWindows................................. 18
UpgradingfromapreviousversionofL&TT ........................ 18
Windowsinstallationprerequisites ............................ 18
Installationprocedure ................................. 19
InstallingL&TTforNetWare................................. 20
NetWareinstallationprerequisites ............................ 20
Installationprocedure ................................. 20
InstallingL&TTforHP-UX,Tru64,andLinux .......................... 21
HP-UXinstallationprerequisites ............................. 21
Tru64installationprerequisites.............................. 21
Linuxinstallationprerequisites.............................. 22
Installationprocedure ................................. 22
Uninstallingpreviousversions ............................ 22
Installingthelatestversion.............................. 22
InstallingL&TTforHPOpenVMS............................... 24
OpenVMSinstallationprerequisites............................ 24
Installationprocedure ................................. 24
3GettingStartedwithL&TT..................... 25
StartingL&TT(GUI) .................................... 25
UsingtheScanModeSelectionfeature............................ 25
Scanmode...................................... 26
UsingtheSaved/ManualScanscreen ........................ 27
Additionaldevicescanconsiderations ........................ 27
I/Omode ...................................... 28
Skipthisdialoginthefuture............................... 28
Applicationwindowlayout ................................. 29
UsingtheDeviceInformationscreen ............................. 30
Standalonedevices .................................. 31
Libraryandautoloaderproducts............................. 32
UsingtheFirmwareManagementscreen ........................... 34
UsingtheTestsscreen ................................... 35
UsingtheSupportTicketGenerationscreen .......................... 36
StartingL&TT(CSI)..................................... 36
Library and Tape Tools User Guide
3
Navigatingthescreens................................... 38
UsingtheScanModeSelectionscreen ............................ 39
UsingtheSaved/ManualScanscreen ............................ 40
UsingtheDeviceInformationscreen ............................. 40
Standalonedevices .................................. 41
Libraryandautoloaderproducts............................. 42
4 Firmware Management . ..................... 43
Accessing firmwarerevisionandreleasenoteinformation(GUI).................. 43
Acquiring firmware files(GUI)................................ 44
UsingtheGetFilesfromWebfunctionality(GUI)...................... 44
AccessingtheGetFilesfromWebdialogbox ..................... 44
Selecting and downloading updated firmware files................... 45
Viewing firmwarerevisionhistory........................... 46
Uploading firmwaretodevices(GUI)............................. 46
Advancedoptions(GUI) .................................. 47
Acquiring firmware files(CSI) ................................ 48
UsingtheGetFilesfromWebfunctionality(CSI) ...................... 48
Uploading firmwaretodevices(CSI) ............................. 49
Advancedoptions(CSI)................................... 49
Using a firmwareupdate(FUP)tape ............................. 50
Performing the update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
SDLT....................................... 50
DLTVS80/DLT1.................................. 51
DLT4000/7000/8000............................... 52
Ultrium...................................... 53
HPDDS/DAT................................... 54
Compaq/Sony AIT & DDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Converting a firmware update tape to a data tape . . . . . . . . . . . . . . . . . . . . . 55
5Testsandutilityfunctions..................... 57
Runningthetests(GUI)................................... 58
Viewingtestresults................................... 58
Runningthetests(CSI) ................................... 58
Viewingtestresults(CSI) ................................ 58
Testdescriptions...................................... 59
Performancetests ................................... 59
Diagnostictests .................................... 59
Acceptancetest.................................. 60
Assessmenttest .................................. 60
AutoloaderExercisertest .............................. 63
CompareStatisticstest ............................... 64
Connectivitytest.................................. 65
DAT autoloader firmwaretapecreator ........................ 66
DataCompressiontest ............................... 67
DeviceAnalysistest ................................ 68
Device Configurationtest .............................. 69
DeviceSelf-Test .................................. 70
DLTSRAMChecktest(shortandlongversions)..................... 71
ESLVendorIDtest................................. 71
FirmwareTapeCreator(FUPtape)test ........................ 72
ForceTapeEjectutility ............................... 72
FullSweeptest .................................. 73
InitializeElementStatustest ............................. 74
InstallationChecktest ............................... 75
LibraryExercisertest ................................ 76
LTOCoolingChecktest............................... 76
LTOFirmwaretoDataTapeCreator ......................... 77
LTOMediaAssessmenttest ............................. 77
4
LTOStuckTapetest................................. 79
MediaAnalysistest ................................ 80
MediaErasetest.................................. 81
MediaValidationtest................................ 82
MOMediaValidationtest ............................. 82
Movetest..................................... 83
ReadMediaIDstest ................................ 84
Read/WriteStresstest ............................... 84
Read/Writetest.................................. 85
RestoreFactoryDefaultSettings ........................... 86
SDLTTapeEdgeDamage(TED)test.......................... 87
UsingtheDrivePerformancetest............................... 88
UsingtheSystemPerformancetest .............................. 92
PerformingtheSystemPerformanceRestorePre-Test(GUI) .................. 92
PerformingtheSystemPerformanceBackupPre-Test..................... 93
PerformingtheSystemPerformancePre-Tests(CSI)...................... 95
UsingtheDeviceAnalysistest................................ 96
UsingtheRead/Writetest.................................. 97
UsingtheMovetest .................................... 97
UsingtheMediaAnalysistest ................................ 98
UsingtheLibraryExercisertest................................ 98
Usingthenewversion ................................. 98
Usingtheoriginalversion................................ 99
Usingtheutilityfunctions .................................. 100
6Reportsandsupporttickets.................... 103
Usingareportorsupportticket(Windows) .......................... 104
UsingtheSupportscreen................................ 104
Reportandsupportticketcompression ........................ 105
Viewingareportorsupportticket ............................ 106
Settingthedetaillevel ............................... 106
Otherfunctionality................................. 106
Viewingembeddeddata .............................. 107
Savingareportorsupportticket............................. 108
Sendingareportorsupportticketbye-mail ........................ 108
Comparingreportsorsupporttickets ........................... 110
Interpretingareport .................................. 111
Understandingthemarginratings .......................... 111
Thingstolookfor ................................. 112
Device-specificreportanalysis.............................. 113
LTOdrives .................................... 113
LTOmedia .................................... 114
Generatingandviewingasupportticket(CSI) ......................... 115
Supportticketcompression ............................... 116
Sendingasupportticketbye-mail(CSI).......................... 116
Loadingoropeningsupporttickets.............................. 117
UsingXMLsupporttickets.................................. 117
GeneratinganXMLsupportticket(GUI).......................... 117
GeneratinganXMLsupportticket(CSI).......................... 118
Commoninformationreportedforallproducts ......................... 118
Usingtheeventlog .................................... 119
Generatinganeventlog(Windows) ........................... 119
Generatinganeventlog(CSI).............................. 119
7CommandLineFunctionality ................... 121
Overview......................................... 121
Commandlinefunctions .................................. 121
ConfiguringL&TT ................................... 122
Scanningthebus ................................... 122
Library and Tape Tools User Guide
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Runningtests ..................................... 123
Performing a firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Generatingareportorsupportticket........................... 126
Gettingusagehelp .................................. 126
Returnvalues ....................................... 127
Using th e trace file................................... 127
8AdditionalFunctionality ..................... 129
Settingsoftwarepreferences................................. 129
Availableoptions ................................... 131
UsingtheInternetupdatefunctionality ............................ 131
Usingpasswords ..................................... 132
Settingpasswords................................... 132
UsingtheFrontPanelfunction ................................ 133
UsingtheMoveMediafunction ............................... 133
PossibleMoveMediaerrorsituations........................... 134
Performing manual product identification ........................... 135
UsingtheQuietModefeature................................ 135
UsingtheInstallationCheckfeature.............................. 136
UsingL&TTinrestrictedmode ................................ 138
UsingtheToolStatusReport................................. 139
9AdvancedInstallationTopics ................... 141
Otherchangestothesystem(GUI).............................. 141
Rebootcriteria....................................... 141
Running L&TT from a CD-ROM or USB flashdrive........................ 141
Filesinstalledonthesystem................................. 142
Otherchangestothesystem(CSI) ............................ 142
10FrequentlyAskedQuestions ................... 143
Generalquestions..................................... 143
WhyshouldIrunL&TTtests? .............................. 143
Where can I find information about media compatibility with my hardware? . . . . . . . . . . 143
Where can I find information about hardware and software compatibility? . . . . . . . . . . . 144
Where can I findinformationaboutdrivecleaningrequirements?............... 144
HowdoIinstallL&TT? ................................. 145
How do I use L&TT to findmydriveserialnumber? ..................... 145
How do I verify that my drive’s firmwareisuptodate? ................... 145
HowdoIcheckifmydriveisOK?............................ 145
WhyistheAssessmenttestrecommended? ........................ 145
IsmyLTOtapeOK? .................................. 146
Ismynon-LTOtapeOK? ................................ 146
Wasmybackupsuccessful(LTOonly)? .......................... 146
Howmanymoreusesareleftinthiscleaningcartridge(LTOonly)? .............. 146
Howfastwillmybackupsbe?.............................. 146
Howfastwillmyrestoresbe? .............................. 147
How do I verify the capacity of a tape? . . . . . . . . . . . . . . . . . . . . . . . . . . 147
HowdoIsendasupportticket? ............................. 147
HowdoIsendanL&TTeventlog?............................ 147
Windowsquestions .................................... 148
How do I run L&TT from a CD-ROM or USB flashdrive?................... 148
HowdoIshutdowntheapplicationinthetaskbar?..................... 148
When installing L&TT for Windows, should I uninstall my previous version first? ......... 149
Whycan’tIuninstallL&TTorinstallanewversion?..................... 149
HowdoIeraseanLTOFUPtape? ............................ 149
How do I configuree-mailtosendsupporttickets? ..................... 149
DoesL&TTuseanysystemresourcesinthebackground?................... 150
6
I am using an authenticated proxy at my site. How do I configure L&TT to connect to the HP website to
download firmware updates? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
L&TT starts in “restricted” mode and most functionality is unavailable. What is happening? . . . . 150
Why doesn’t L&TT for Windows “see” devices that are connected to a computer running HP-UX? . 150
Whydoesn’tL&TTforWindows“see”myUSBdrives?.................... 150
CSIquestions....................................... 151
HowdoIsetthepassword?............................... 151
Why does my display not show any text or only a single line of text on my HP-UX system? . . . . 151
Whydoesn’tL&TTforHP-UX“see”someofmydevices?................... 151
Why am I unable to download firmware/script files using the download option in the CSI (HP-UX,
Linux)?........................................ 152
Whydoesn’tL&TTforTru64“see”someofmydevices?................... 152
Whydoesn’tL&TTforLinux"see"someofmydevices? ................... 152
Why doesn’t L&TT for Windows “see” devices that are connected to a computer running HP-UX? . 153
HowdoIdisconnectaSCSIdeviceinTru64? ....................... 153
HowdoIconnect/disconnectaSCSIdeviceinLinuxwithoutrebooting?............ 153
Whydoesn’tL&TTforOpenVMS“see”mymediachanger? ................. 153
Why am I getting "Error a ctivating image PTHREAD$RTL" while running L&TT on OVMS 7.3-1? . . 153
11 Troubleshooting . . . ..................... 155
TroubleshootingL&TT.................................... 155
Troubleshootingdevices................................... 155
UsingL&TTtotroubleshoottapedevices.......................... 155
Areyouperformingregularmaintenance?....................... 156
Isthedriveconnectedproperly?........................... 156
Isthedriveworkingasexpected? .......................... 156
Is the drive firmwareuptodate?........................... 157
Isthedriveperformingasexpected? ......................... 157
Isthemediaingoodcondition? ........................... 157
Knownissues..................................... 157
Deviceaccessissues(RSMonWindows) ....................... 157
Deviceperformanceissues ............................. 158
FirmwareissueswithUltriumdrives.......................... 159
Additionalinteractivedevicetroubleshootingcontent .................... 159
Troubleshootingthird-partysoftware ............................. 159
Backupfailed..................................... 159
Index .............................. 161
Library and Tape Tools User Guide
7
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L&TTsplashscreen ............................... 26
Saved/ManualScanscreen ........................... 27
L&TTmainscreen................................ 29
Compatibledatacartridgesscreen ........................ 32
DeviceInformationscreenshowingalibrary .................... 32
FirmwareManagementscreen .......................... 34
Testsscreen .................................. 35
SupportTicketGenerationscreen......................... 36
CommandHelpscreenaccessedfromtheMainscreen................ 38
ScanModeSelectionscreen........................... 39
Saved/Ma
CSIMainscreen ................................ 40
DeviceInformationscreenforastandalonedevice.................. 41
DeviceInformationscreenforalibrary....................... 42
GetFilesfromWebdialogbox—Firmwaretab ................... 45
FirmwareUpdatescreen............................. 46
FactoryFirmwareOverridesdialogbox ...................... 47
DrivePerformancescreen ............................ 89
Device P
RestorePre-TesttaboftheSystemPerformancescreen ................ 92
BackupPre-TesttaboftheSystemPerformancescreen ................ 94
BackupPre-Testscreen(CSI) ........................... 95
Restor
Supportscreen................................. 105
Examplereport................................. 106
Supportticketwithembeddeddata........................ 107
E-ma
Supportticketcomparisonresults ......................... 111
L&TTPreferencesdialogbox(defaultsettingsshown)................. 130
L&TTpreferencesdialogbox(CSIversion) ..................... 130
Fron
MoveMediascreen............................... 134
InstallationCheckwizard ............................ 137
ToolStatusReportscreen(GUI).......................... 139
ToolStatusReportscreen(CSI) .......................... 140
nualScanscreen(CSI)......................... 39
erformanceToolscreen.......................... 90
ePre-Testscreen(CSI) ........................... 96
ilsupportticketdialogbox.......................... 109
tpanelscreen ............................... 133
8
Tables
1
2
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Documentconventions.............................. 12
..
L&TTinstallationdirectorylocations........................ 142
Library and Tape Tools User Guide
9
10
About this guide
This user guide provides information to help you:
• Understand features and functionality of L&TT
• Effectively use the full functionality of L&TT to o b tain maximum performance from your storage
hardware, and to test, diagnose, and resolve hardware issues
“About this Guide” topics include:
• Overview
• Conventions
• Getting Help
Intended audience
This book is intended for:
to use L&TT to conveniently update firmware in their storage hardware
• Users who wan
• Users who need to test, diagnose, and resolve storage hardware issues
• Support technicians
• Call center
t
personnel
Prerequisites
Before you attempt to use L&TT, you should have a basic understanding of the following technologies:
• Storage hardware functionality and operation
• SCSI operation
Library and Tape Tools User Guide
11
Document conventions and symbols
conventions
Table 1 Documen
t
Convention
Blue text: Table 1
Blue, underlin
www.hp.com
Bold text
Italic text Text emphasis
Monospace text
Monospace, italic text
Monospace, bold text
ed
text: h
ttp://
Element
Cross-reference links and e-mail addresses
Website addresses
• Keys that are pressed
Text typed into a GUI element, such as a box
•
GUI elements that are clicked or selected, such as menu and
•
list items, buttons, tabs, and check boxes
• File and directory names
System output
•
•
Code
Commands, their arguments, and argument values
•
• Code variables
Command variables
•
Emphasized monospace text
WARNING!
Indicates that failure to follow directions could result in bodily harm or death.
CAUTION:
Indicates that failure to follow directions could result in damage to equipment or data.
IMPORTANT:
Provides clarifying information or specific instructions.
NOTE:
Provides additional information.
TIP:
Provides helpful hints and shortcuts.
12
About this guide
HP technical support
Telephone numbers for worldwide technical support are listed on the HP suppor t website:
http://www.hp.com/support/.
Collect the f
• Technical support registration number (if applicable)
• Product serial numbers
• Product mod
• Error messages
• Operating system type and revision level
• Detailed q
For continuous quality improvement, calls may be recorded or monitored.
ollowing information before calling:
el names
uestions
and numbers
Subscription service
HP strongly recommends that customers register online using the Subscriber’s choice website:
h
ttp://www.hp.com/go/e-updates.
Subscribing to this service provides you with e-mail updates on the latest product enhancements, newest
driver versions, and firmware documentation updates as well as instant access to numerous other product
resources.
After subscribing, locate your products by selecting Business support and then Storage under Product
Category.
Other HP websites
For addi
• h
• http://www.hp.com/go/storage
• http:/
• http://www.docs.hp.com
• http://www.hp.com/support/tapetools
• http:
tional information, see the following HP websites:
ttp://www.hp.com
/www.hp.com/service_locator
//www.hp.com/support/lttcompatibility
Library and Tape Tools User Guide
13
14
About this guide
1Introduction
HP StorageWorks Library and Tape Tools (L&TT) is a collection of storage hardware management and
diagnostic tools for Nearline Tape, Nearline Tape Automation, and Nearline Archival products. L&TT
assembles these tools into a single, convenient p rogram.
IMPORTANT:
This user guide is intended for L&TT version 4.2. Certain features from previous versions of L&TT are no
longer supported with this version and are therefore not documented here. HP strongly recommends
that you install and use the latest version of L&TT. However, if you must use an earlier version, refer to
the online help that is bundled with that version of the program.
Software features
L&TT offers the following features:
• Installation Check—L&TT guides you through a basic installation check of your product. The
software assists the user in choosing an appropriate HBA and SCSI IDs, ensuring that the device
is
detected by the system, and verifying key device functionality.
• Device Identification—L&TT clearly identifies the storage products connected to the system, along
with key information on product configuration and status.
• Troubleshooting Tests—L&TT provides various tests to verify product functionality or to isolate
product issues. Tests include device self-tests, read/write tests on drives, exerciser tests for
autoloaders and libraries, and specific device utilities.
• Firmware Upgrades—L&TT provides a convenient way of updating product firmware, enabling
users with an Internet connection to take advantage of ongoing enhancements. The software can
be
configured to check the Web automatically for firmware updates for connected devices, or
users can manually check the Web for updates if the automatic update feature is not desired.
If
updated firmware is available, the program notifies the user, and the updates can easily be
copied to the system. With libraries, users can upgrade the library and the embedded drive
firmware in thesameoperation.
• Support Ticket Generation—If you experience a problem with a storage product, L&TT can
generate a suppor t ticket that includes essential information for troubleshooting the problem.
As an
alternative to phone support, you can e-mail the support ticket to a support center for
assistance. This information streamlines the support process and enables the suppor t staff to
better serve you if a support call is made later.
When a support ticket for a device is generated, L&TT performs a Device Analysis test on the device.
The s upport ticket contains generic information about a device, as well as the results of the Device
Analysis test. The Device Analysis test can be performed by itself, but HP recommends generating a
support ticket because the resulting data is presented in a more useful format.
• Automatic Notification of Web Updates—If a connection to the Internet is present and web
updates are enabled in the tool preferences, L&TT automatically informs you of the following
updates, if available, each time the program is started:
•New versions of L&TT
•New firmware files for connected devices
• New device-specific functionality for connected devices
Library and Tape Tools User Guide
15
Supported products and operating systems
For a complete listing of compatible products, refer to the specifications page at
h
ttp://www.hp.com/support/lttcompatibility.
The level of fun
and the degree o
ctionality that L&TT offers for each device varies depending on features of the device,
device integration into L&TT.
f
Finding additional information
The HP website provides the current version of L&TT for download, and general information about the
tool. Access the website at:
http://www.hp.com/support/tapetools
Getting support
E-mail support is available from ltt_team@hp.com. You can expect a response within 24 hours (usually
sooner) during a normal business week.
Use this address to obtain support for L&TT to report bugs, to provide feedback on this manual, to report
any issues with the L&TT website, or to provide enhancement suggestions. HP appreciates feedback on
how to make improvements for future versions of L&TT.
NOTE:
is intended to provide support for L&TT software. This address is
This addres
troubleshooting hardware products. Refer to the documentation that comes with your hardware for
support
s
options for that product.
not
for assistance in
16
Introduction
2 Installation
This chapter outlines the procedure for installing L&TT on a Microsoft® Windows®, Novell NetWare,
HP-UX, HP Tru64, Linux, or HP OpenVMS platform. The Windows version of L&TT uses a graphical user
interface (GUI). All other versions of the program use a command screen interface (CSI).
The information in this chapter and in subsequent chapters is presented for both the GUI and CSI versions
of L&TT. When using an electronic version of this documentation, click the appropriate link at the
beginning of the chapter to quickly jump to the section of documentation that applies to your op erating
system (OS) or user interface.
Select your OS:
Installing L&TT for Windows
Installing L&TT for NetWare
Installing L&TT for HP-UX, Tru64, and Linux
Installing L&TT for HP O penVMS
Library and Tape Tools User Guide
17
Installing L&TT for Windows
The Windows version of L&TT uses the InstallShield application. InstallShield lets you choose the
installation directory and select other options. It also sets up shortcuts to launch the application in the
on the desktop. The Start menu shortcuts also provi de access to the online help, the
Start menu an
readme
Upgrading from a previous version of L&TT
Beginning with version 4.0, the L&TT installer automatically uninstalls any previous versions before
installing the current version, so it is not necessary to ma nually uninstall your previous version.
Windows installation prerequisites
Download link http://www.hp.com/support/tapetools
Install time (typical) 1-5 minutes
d
file, the report viewer, and the L&TT Installation Check feature.
Reboot re
ments
Software dependenc
sites
quire-
ies/prerequi-
required only if your system requires ASPI or an upgrade
A reboot i
to
the cu
installer detects a previously installed version of ASPI older than v4.57,
it will install a more recent version of ASPI, which will require a reboot.
On Windo
system
option in the installation process. If you choose not to install ASPI, you must
use the Miniport driver (Miniport I/O mode) to scan for devices.
Issues
that
the
may be necessary to shut down any running backup/storage application
servi
ASPI I
her
furt
Device drivers for the connected tape devices/libraries or default
devi
NOTE
L&TT
L&T
s
rrently installed version. On systems that require ASPI, if the
ws NT and 2000, ASPI is not installed as part of the operating
If a reboot is unacceptable, do not select the checkbox for this
.
may arise, however, when using the Miniport I/O mode with devices
use non-standard OS drivers, or are “claimed” by other applications or
OS. When using the Miniport I/O mode when a device is claimed, it
ces to make the device accessible to L&TT. Alternatively, using the
/O modemay make thedeviceaccessiblewithout requiring any
action.
driver should be present.
ce
:
can be run from a CD ROM or USB flash drive. See "Running
TfromaCD-ROM or USB flash drive"on page 141.
Known issues When downloading the L&TT application from the Web to your local
system, make sure you name the download folder to something other
than HP StorageWorks Library and Tape Tools or the
installation will fail if you attempt to install from that folder. The failure
error will indicate that a different instance of the installer is already
running.
Also, do not rename the L&TT installation file. Renaming the file may create
aconflictthatpreventsL&TT from installing.
18
Installation
Installation pr
To install the current Windows version of L&TT:
1. Download or cop
IMPORTANT:
Do not rename th
2. Double-click the self-extracting executable file to launch the installer. The InstallShield Wizard
screen is displayed.
3. Click Next. Read the program license agreement and click Yes if you agree to and accept
the
4. Read the readme file for any last-minute changes to the documentation, then click Next.The
Select Features screen is displayed.
5. Select the d esired components to install and click Next.
In most cases, the default settings of this screen are adequate. Windows NT 4.0®, Windows 2000,
and
support. HP does not recommend installing ASPI support unless you have a good reason to do so.
ASPI support is beneficial when installed storage applications cannot be shut down, and those
applications have locked access to the device through the Miniport driver. If ASPI is installed, it is
generally not necessary to shut down these applications to access devices through L&TT (although
the
on a
using ASPI is not realized the firsttimeL&TTisrun,but it is realized on subsequent runs.
ocedure
the self-extracting executable file to a temporary location.
y
file. Renaming the file may create a conflict that prevents L&TT from installing.
is
terms of the license agreement.
Windows XP users have the option to install Advanced SCSI Programming Interface (ASPI)
applications should not be accessing the devices while L&TT is running). ASPI lets you run L&TT
locked device without rebooting, but a reboot is required after installing ASPI. The benefitof
One drawback of ASPI is that USB drives are not supported. If you have USB drives, you must
use the Miniport driver.
Beginning with version 4.0, L&TT supports Microsoft Storport technology. Storport is a new storage
driver model created by Microsoft for Windows Server 2003 and future Windows® operating
systems. Storport offers a higher performance architecture and better Fibre Channel compatibility
in Windows systems. If Storport drivers are installed, L&TT automatically uses Storport when you
select Miniport I/O.
NOTE:
ASPI is not officially supported by Windows Server 2003. However, in most cases, it will function
properly. If ASPI is installed with Windows Server 2003, L&TT can make use of it if the ASPI I/O
mode is selected. However, HP recommends that you use the default NT MiniPort I/O option
with Windows Server 2003.
6. Select a destination location to install the program. You can accept the default location or click
Browse to install to a different location. After choosing the destination location, click Next.
7. Indicate the program directory in which you want the setup program to create program icons
and
click Next. The program directory is created in the Programs directory of the Start menu.
8. On the Ready to start installation process screen, click Next. If you need to review or change
installation settings, click Back.
9. When installation is complete, the InstallShield wizard displays its final screen.
Select
Start HP L&TT or Run LTT InstallCheck if you would like the wizard to start
Library and Tape Tools User Guide
19
L&TT or the Installation Check test.Click Finish to close the InstallShield wizard.
Installing L&TT for NetWare
NetWare
Installation procedure
installation prerequisites
Downloa
Install time (typical) Less than 2 minutes
Reboot require- None
ments
Software depen- • Deviceshouldberecognizedbythe NWPA subsystem.
dencies/prerequisites
Known issues None
To install the NetWare version of L&TT:
dlink
http://
• Device drivers for the connected tape devices/libraries or default
•L&TT
www.hp.com/ support/tapetools
device driver should be present.
gurations.
confi
NetWare currently does not support clustering
on
1. Download the L&TT for NetWare file to a temporary directory.
20
Installation
2. From a client workstation, use any standard unzip utility* to extract the file to the SYS:System\
directory on the NetWare server. Make sure that the option to create a directory is enabled
in the
archiving software.
NOTE:
* The unzip NLM that comes with later versions of NetWare has not been tested and should not be
used to unzip the archive.
Installing L&TT for HP-UX, Tru64, and Linux
HP-UX installation prerequisites
Download link http://www.hp.com/support/tapetools
Install time (typical) Less than 3 minutes
Reboot require- None
ments
Software depen- •
dencies/prerequisites
• The sctl driver must be installed for L&TT to access the device you
• Devices must NOT be listed as "NO HARDWARE" in ioscan. If the
Known issues To install L&TT, you must first uninstall any previous versions.
Tru64 installation prerequisites
Download link http://www.hp.com/support/tapetools
Install time (typical) Less than 3 minutes
Devices do not need to be claimed by the operating system with
ioscan for L&TT to access them.
want to test. L&TT builds its own pass-through SCSI device files
using the sctl driver, so that driver must be installed; however, L&TT
does not need the operating system to list any of the devices as
"CLAIMED." They maybelistedthatway (ifthe appropriatedriver
is
installed), but they don’t need to be for L&TT to fully access them
(beginning
device you want to test with L&TT is listed as "NO HARDWARE" in
ioscan, the communication path between the host and the device
is not
communicate with the device.
with L&TT v3.3).
working and must be fixedbeforeL&TTwillbe ableto
Reboot require- A reboot occurs only if hardware manager failed to recognize the
ments connected device.
Software depen- • Device should be recognized by Hardware Manager and SCU
dencies/prerequi- subsystem.
sites
• Device drivers for the connected tape devices/libraries or default
device driver should be present.
Library and Tape Tools User Guide
21
Known issues None
Linux installation prerequisites
Download link http://www.hp.com/support/tapetools
• L&TT on Tru64 UNIX currently does not support clustering
configurations.
Install time
Reboot require- None
ments
Software depen- •
dencies/p
sites
Known issues To install L&TT, you must first uninstall any p revious versions.
(typical)
rerequi-
Installation procedure
Uninstalling previous versions
Before installing L&TT on Linux or H P-UX, you must first uninstall any previous versions.
Uninstalling HP-UX version
To determine if L&TT is already installed, use the following command:
swlist | grep ltt
To remove a previous version of L&TT, use the following command:
swremove HP_LTT<xx>
Less than 3 mi
Deviceshouldberecognizedbyproc/SCSI subsystem.
• Device drivers for the connected tape devices/libraries or default
device dri
nutes
ver should be present.
where <xx>isthe versionnumber.
Uninstalling Linux version
To determine if L&TT is already installed, use the following command:
rpm -qa | grep ltt
previous version of L&TT, use the following command:
To remov
rpm -e ltt
e a
Installing the latest version
To install L&TT for HP-UX, Tru64, or Linux:
1. Log in as root.
2. Navigate to the temporary directory:
cd /tmp
22
Installation
3. Download or copy the L&TT tar file, hp_ltt<xx>.tar (where <xx>isthe versionnumber) to
this directory. If you are copying the file from a different location, enter the following (substitute
the
directory in which the file currently resides for <directory name>):
cp /<directory name>/hp_ltt<xx>.tar /tmp
NOTE:
The Tru64 tar filename uses the letter “o” in place of zeroes. For L&TT 4.2, the filename is
hp_ltt42.tar.
4. Un-tar the L&TT tar file:
tar -xvf hp_ltt<xx>.tar
5. Run the install script in the /tmp directory:
./install_hpltt
NOTE:
For Linux, the L&TT installer verifies that the operating system you are installing on is supported.
If
the Linux distribution or release is unsupported, the install script displays a message indicating
an installation failure and lists the supported operating systems.
6. After the software is successfully installed, enter the following commands to remove the
/tmp/ltt
directory and its contents:
cd /tmp
rm -rf ltt
rm -rf install_hpltt
Library and Tape Tools User Guide
23
Installing L&TT for HP OpenVMS
OpenVMS installation prerequisites
Download link http://www.hp.com/support/tapetools
Install time (typical) Less than 4 minutes
Reboot requirements
Known issues None
Installation procedure
NOTE:
with version 4.1, L&TT is only supported on OpenVMS v 7.3-2 and OpenVMS 8.2 Alpha.
Beginnin
1. Download or copy the install file hp-axpvms-ltt-v<xx>-1.pcsi (where <xx> is the version
2. Navigate to the directory you copied the install file to and enter the following c om m and to
3. Set the term to vt100 using the following command:
4. Define the logical name USR so that it points to the directory sys$sysdevice:[vms$com-
g
number) to a temporary directory.
install L&TT:
product install
The installation procedure creates the directory structure opt.ltt in sys$sysdevice:[vms$com-
mon] and installs a ll the required files for L&TT.
set term /dev=vt100
mon.opt.ltt.misc.usr] using the following command:
define usr sys$sysdevice:[vms$common.opt.ltt.misc.usr]
None
24
Installation
3 Getting Started with L&TT
This chapter describes how to start L&TT and the basic operation of the software. This chapter is divided
into
two sections: one for using L&TT in a GUI environment (Windows) and one for using L&TT in a
CSI environment (NetWare, HP-UX, Tru64, Linux, and OpenVMS). To quickly jump to the appropriate
section, click one of the following links:
Starting L&TT (GUI)
Starting L&TT (CSI)
Starting L&T
To start L&TT, do one of the following:
• Double-click the L&TT icon on the desktop (if present).
• Click Start >
T(GUI)
Programs > HP StorageWorks Library and Tape Tools > HP L&TT.
Using the Scan Mode Selection feature
When L&TT starts, the splash screen opens. The splash screen gives you the o pportunity to exit the
application if it was started unintentionally and before any SCSI bus activity occurs. This prevents the
program from interfering with any backup or other storage applications that currently may be running.
Library and Tape Tools User Guide
25
Figure 1 L&TT splash screen
The splash screen also lets you select the initial scan mode and the SCSI I/O mode (if more than one
option is available).
Scan mode
When L&TT
directly or through a SAN. In large SAN environments, a full scan can take a long time. The first time
L&TT is run, it must perform a full hardware scan (Hardware Scan option). After that i s done, the results
of the
can
list of available d evices will be empty.
NOTE:
If you previously selected the Skip this dialog in the future checkbox on the splash screen, L&TT performs
a
full hardware scan. To re-enable the splash screen and change the scan option, select Preferences from
the Opt
Select multiple devices to be scanned from the Saved/Manual Scan screen. In addition, automatically
save device selections and reuse them in a later session.
To access the Saved/Manual Scan screen, select the Saved/Manual Scan option and click Continue
on the
starts, it performs a device scan to identify all the devices connected to the computer, either
scan a re automatically saved, so the next time L&TT is started, the Saved/Manual Scan option
ed. If the Saved/Manual Scan option is selected before a hardware scan is done, the
be us
ions menu. Check the Display splash screen at startup option and restart L&TT.
splash screen.
26
Getting Started with L&TT
Figure 2 Saved/Manual Scan sc reen
Using the Saved/Manual Scan screen
The left panel of the Saved/Manual Scan screen d isplays the devices that were detected in the last saved
scan. If this list is incomplete (for example, if new hardware has been added since the last scan), click
Scan Hardware Now to rescan the system for new devices. If you want to m anually add a device to the
list of devices to be scanned without performing a full hardware scan, click Enter Address Manually.
Use the Select All, Remove All, Select,and Remove buttons to select devices. Selected devices are
displayed in the right panel of the screen, and only selected devices will be scanned and identified by
L&TT. Devices that are skipped will not be displayed in the Device List on the L&TT main screen.
After selecting all of the devices that you want L&TT to scan and identify, click Continue to perform the
scan and proceed to the L&TT main screen. L&TT saves the list of selected devices so the next time you
start L&TT and display the Saved/Manual Scan screen, L&TT displays all of the previously selected
devices in the right panel.
Additional device scan considerations
After the initial scan is complete and saved, future full system hardware scans become unnecessary in
most cases. You must perform a hardware scan after any of these actions have occurred (Windows in
NT
Miniport I/O mode of operation):
• After the hardware configuration has been changed
• After power cycling more than one of the tape drives on the system
• After updating firmware in more than one of the tape drives on the system
To perform a hardware scan, exit and restart L&TT. On the splash screen, select the Hardware scan option
rather than Saved scan. If you do not do this, the Windows operating system might get out of sync with the
L&TT saved scan because Windows device rediscovery assigns new logical device names to the devices.
Library and Tape Tools User Guide
27
Also, if you power cycle or update firmware in a device while using a saved scan, the device may not be
accessible untilitisrediscoveredbyWindows. Ifyou select the devicebeforeitisrediscovered, L&TT
generates an error. After Windows has rediscovered the device, the device can be selected without
causing an error.
If you are running in saved scan mode and want to rescan the bus for devices, clicking the Rescan button
on the
choose the hardware scan option on the splash screen to execute a hardware scan.
I/O mode
L&TT selects
However, thi
operates in the following two I/O modes:
• NT Miniport—uses an interface that is native to Windows NT 4.0, 2000, XP, and Windows
• ASPI—uses an optional I/O programming interface that is available on all versions of Windows.
Scan tab of L&TT does not initiate a hardware scan. You must exit and restart L&TT, and then
input/output (I/O) mode that is most appropriate for the system it is running on.
the
initial screen allows for manual selection of the I/O mode in certain cases. L&TT currently
s
Thisisthe preferredI/O mode on systemswhere it is available because it does not
Server 2003
require the installation of the ASPI interface. However, there are some limitations to the Windows
NT
Miniport I/O mode related to using devices that are “claimed” by other applications, or
that are used with non-standard OS drivers. In those cases, selecting the ASPI I/O mode can
make a devi
Beginning with version 4.0, L&TT supports Microsoft Storport technology. Storport is a new storage
driver m o d el created by Microsoft for Windows Server 2003 and future Windows® operating systems.
Storport offers a higher performance architecture and better Fibre Channel compatibility in Windows
systems. If Storport drivers are installed, L&TT automatically uses Storport when you select NT Miniport.
This I/O mode can be used with any Windows operating system. It may require the installation or
update of additional OS components, possibly requiring a reboot of the system during installation.
.
accessible.
ce
NOTE:
ASPI is not officially supported by Windows Server 2003. However, in most cases, it will function
ly. If ASPI is installed with Windows Server 2003, L&TT can make use of it if the ASPI I/O
proper
mode is selected. However, HP recommends that you use the default NT MiniPort I/O option with
Windows Server 2003.
Skip this dialog in the future
If this checkbox is selected when you click Continue, the splash screen is not displayed on subsequent
uses of L&TT. The program will continue to use the settings that you selected the last time the splash
screen was viewed.
To re-enable the splash screen, select Preferences from the Options menu. Check the Display splash
screen at startup
option and restart L&TT.
28
Getting Started with L&TT
Application window layout
After the I/O mode i s selected, click Continue on the splash screen. The L&TT main screen opens.
Figure 3 L&TT main screen
The three sections of the L&TT main screen are:
1. Taskb
2. Device List—This is a multi-function window that offers several options on the following tabs:
ar—This section contains but tons that provide quick access to the main functions of L&TT
and
to the online help system.
NOTE:
Above the Taskbar is the standard Windows menu bar that provides alternate navigation to tool
functions, as well as access to a number of other features.
• Scan—Provides either a summary status or detailed information (depending on whether
Show Details or Hide Details is
problem is encountered during the scan, this information m ay help in determining the
cause. When the scan completes successfully, the device list automatically switches to the
By
Product tab.
The Scan tab also lets you rescan the bus. If any devices have been hot-swapped or powered on
after the OS has booted, in most cases, the rescan feature can discover those devices without
requiring a reboot of the system.
selected) about the bus scanning process. If a
Library and Tape Tools User Guide
29
CAUTION:
Swapping SCSI devices, including connecting and disconnectin g cables and/ or terminators, can
cause the system to hang or crash.
CAUTION:
On WindowsNT4.0,2000,XP, andWindows Server 2003, changingdevices at aspecific
SCSI address c a n cause unpredictable behavior. Parts of the operating system may not detect
that the device or device type has changed.
• By Product—Shows alistofall theproductsconnected to thesystem. The list isgrouped
into the following four categories:
• Libraries and autoloaders
•Drives
• Enclosures and processors
• Other devices
fields listed after the device represent the device address. Each field in the
The three num
address is separated by a period: the first field represents the HBA channel, the second field
represents the SCSI ID, and the third field represents the LUN.
NOTE:
When using the Miniport I/O mode, the HBA channel field is shown as “A/B,” where A is the
channel and
ber
is the subchannel.
B
• By Connection—Shows all products connected to the system, grouped by the HBA they
are connected to. This view makes it easy to see which devices are connected to the same bus
as the device in question, and may help in understanding system I/O performance issues.
• Instructions—Contains brief instructions on how to use the selected screen. This view
canbe disabledinthe software preferences.
3. Device Information screen—All the main functions of the program are displayed in this window.
The content of this window depends on the device and tool function selected.
Using the Device Information screen
When you select a product from the Device List, the Device Information screen displays information
relevant to the device. The Device List also changes to display instructions on this page ( if the instructions
preference is enabled). If another tool function is currently active, then clicking Identity on the toolbar
opens the Device Information screen.
The Device Information screen provides an overview of the selected hardware device and its current
configuration and status.
30
Getting Started with L&TT
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