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Part number: L2717-90014
Edition 2, 10/2013
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Table of contents
1 Theory of operation .......................................................................................................... 1
Flatbed scanner and ADF assembly ............................................................................................ 3
Hard disk drive memory ......................................................................................... 188
Index ............................................................................................................................... 189
viiiENWW
1Theory of operation
NOTE: The name for this product was changed to include the word “Flow”. There is no functional
difference between the HP Scanjet Enterprise 8500 fn1 (L2717A) and the HP Digital Sender Flow
8500 fn1 (L2719A). Service parts containing the product name have been updated to include the
words “Digital Sender” and “Flow”.
The 8500 fn1 is a fleet-compliant network scanner with an integrated legal-size flatbed scanner and
single-pass duplex automatic document feeder (ADF). The input tray for the ADF holds 100 pages of
standard size paper and can scan at 60 pages per minute (ppm) for simplex scanning and 120 ppm
for duplex scanning.
The product has three hardware subassemblies:
Flatbed scanner and ADF assembly
●
Network electronics assembly
●
User interface (control panel) assembly
●
ENWW1
Figure 1-1 Hardware subassemblies
2Chapter 1 Theory of operationENWW
Flatbed scanner and ADF assembly
The scanner can scan paper up to 216 mm (8.5 in) x 863.6 mm (34 in) in size. Paper must be placed
in the ADF input tray or on the flatbed glass before the scanning can be initiated. Output from the
scanner is in .JPEG format and is transferred to a network using a Hi-Speed USB interface.
The major hardware components associated with this assembly are:
ADF with an integrated scan module
●
Flatbed scanner assembly
●
Scanner control-board assembly
●
ENWW
Flatbed scanner and ADF assembly
3
Network electronics assembly
The network electronics assembly controls all functions within the product and provides a connection to
the external gigabit network interface for the product. This assembly only accepts files from a USB
interface in .JPEG format from the flatbed scanner and ADF assembly. The assembly stores the files on
the encrypted hard disk drive for additional post-scan processing and routing based on the options
selected by the user.
Figure 1-2 Network electronics assembly overview
4Chapter 1 Theory of operationENWW
Table 1-1 Network electronic assembly components
SubassemblySubassemblySubassemblySubassembly
Network electronics (formatter
board)
Interconnect circuit board
(ICB)
Power button board
Power input board
Interface cablesFrom ICBUSB cable to scanner
USB cable to control panel
ICB cable assemblyDC power cable to scanner
Power/reset control to
System power button board
(non-standard voltages)
scanner
The interconnect circuit board (ICB) subassembly within the network electronics assembly is the main
communication interface for all system assemblies. This ICB controls the power sequencing of all
assemblies and the system fan. All communication interfaces are routed through this assembly.
Figure 1-3 ICB connections
ENWW
Network electronics assembly
5
User interface assembly
The user interface assembly has a 203.2 mm (8 in) color LCD display with and integrated touchscreen
and a full physical keyboard. The user interface assembly also includes:
A USB-host interface connection with an integrated cover for sending output files to a USB storage
●
accessory
A fleet-compliant hardware integration pocket (HIP)
●
Status LEDs
●
Physical buttons
●
The user interface assembly communicates with the network electronics assembly using a USB interface
through the ICB assembly.
Table 1-2 User interface assembly components
SubassemblySubassembly
Control-panel assembly
Physical keyboardKeyboard interface board
Cables24-pin FFC from control panel to keyboard interface board
6Chapter 1 Theory of operationENWW
2Removal and replacement
Introduction
●
Removal and replacement strategy
●
Electrostatic discharge
●
Required tools
●
Types of screws
●
Service approach
●
Customer self repair (CSR) assemblies
●
Internal assemblies
●
NOTE: Your product might not appear exactly as the one shown in the photos in this chapter.
Although details such as the color of the external panels and covers might be different than your
product, the procedures in this chapter are appropriate for your product.
ENWW7
Introduction
This chapter describes the removal and replacement of field-replaceable units (FRUs) only.
Replacing FRUs is generally the reverse of removal. Occasionally, notes and tips are included to
provide directions for difficult or critical replacement procedures.
HP does
Note the length, diameter, color, type, and location of each screw. Be sure to return each screw to its
original location during reassembly.
Incorrectly routed or loose wire harnesses can interfere with other internal components and can become
damaged or broken. Frayed or pinched harness wires can be difficult to find. When replacing wire
harnesses, always use the provided wire loops, lance points, or wire-harness guides and retainers.
not
support repairing individual subassemblies or troubleshooting to the component level.
8Chapter 2 Removal and replacementENWW
Removal and replacement strategy
WARNING! Turn the product off, wait 5 seconds, and then remove the power cord before
attempting to remove an assembly. If this warning is not followed, severe injury can result, in addition
to damage to the product. The power must be on for certain functional checks during troubleshooting.
However, disconnect the power supply during parts removal.
Never operate or service the product with the protective cover removed from the laser/scanner
assembly. The reflected beam, although invisible, can damage your eyes.
The sheet-metal parts can have sharp edges. Be careful when handling sheet-metal parts.
CAUTION: Do not bend or fold the flat flexible cables (FFCs) during removal or installation. Also, do
must
not straighten pre-folds in the FFCs. You
an FFC into a connector can cause a short circuit in a PCA.
NOTE: To install a self-tapping screw, first turn it counterclockwise to align it with the existing thread
pattern, and then carefully turn it clockwise to tighten. Do not overtighten. If a self-tapping screw-hole
becomes stripped, repair the screw-hole or replace the affected assembly.
TIP: For clarity, some photos in this chapter show components removed that would not be removed to
service the product. If necessary, remove the components listed at the beginning of a procedure before
proceeding to service the product.
fully seat all FFCs in their connectors. Failure to fully seat
ENWW
Removal and replacement strategy
9
Electrostatic discharge
CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder
when removing product parts. Always perform service work at an ESD-protected workstation or mat, or
use an ESD strap. If an ESD workstation, mat, or strap is not available, ground yourself by touching the
before
sheet-metal chassis
Protect the ESD-sensitive parts by placing them in ESD pouches when they are out of the product.
touching an ESD-sensitive part.
10Chapter 2 Removal and replacementENWW
Required tools
Torx screwdrivers, size 10, 15, and 20
●
Small flat blade screwdriver
●
Needle-nose pliers
●
ESD mat or ESD strap (if one is available)
●
Penlight (optional)
●
USB thumbdrive
●
ENWW
Required tools
11
Types of screws
This table describes the screws that are used in the product and provides guidelines to help determine
where each type of screw is used. The screws can vary in length depending on the thickness of the
material that is being fastened.
Always note where each type of screw is located and replace each one in its original location.
WARNING! Make sure that components are replaced with the correct screw type. Using the
incorrect screw (for example, substituting a long screw for the correct shorter screw) can cause damage
to the product or interfere with product operation. Do not intermix screws that are removed with one
component with the screws that are removed from another component.
TIP: When you are disassembling the product, place the screws into the chassis holes from which
they were removed. This prevents their loss, and ensures that the proper type and length of screw for
each location is used when the product is reassembled.
Table 2-1 Common fasteners used in this product
Screw type
Silver Torx head 4 x 10 mm screw with cone washer
This screw type is shown in the following figure:
Figure 2-31 Remove the flatbed scanner and ADF assembly (1 of 7) on page 39
●
12Chapter 2 Removal and replacementENWW
Table 2-1 Common fasteners used in this product (continued)
Screw type
Silver Torx head 3 x 8 mm screw with spring washer
This screw type is shown in the following figures:
Figure 2-61 Remove the interconnect PCA on page 56
●
Figure 2-65 Remove the DC controller PCA on page 58
●
Torx head 4 x 34 mm screw
ENWW
This screw type is shown in the following figure:
Figure 2-63 Remove the fan assembly (2 of 3) on page 57
●
Torx head 3 x 10 mm screw
This screw type is shown in the following figures:
Figure 2-32 Remove the flatbed scanner and ADF assembly (2 of 7) on page 40
●
Figure 2-38 Remove the power-button assembly (1 of 3) on page 44
●
Types of screws
13
Table 2-1 Common fasteners used in this product (continued)
12 mm
Screw type
Torx head 3 x 7.25 mm screw
This screw type is shown in the following figures:
Figure 2-35 Remove the flatbed scanner and ADF assembly (5 of 7) on page 41
●
Figure 2-41 Remove the scanner cable, control-panel cable, and interconnect cable (1 of 4) on page 46
●
Figure 2-58 Remove the interconnect PCA, fan assembly, and DC connector PCA (4 of 6) on page 55
●
12 mm
Screw measurement guide
14Chapter 2 Removal and replacementENWW
Service approach
Before performing service
Turn off the power using the power switch.
●
Unplug the power cable and network cable.
●
Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an
●
ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal
chassis
NOTE: Some procedures require that you backup product data prior to replacing the assembly.
Backup product data
To ensure that customer-specific configuration information and data are preserved, back up the product
data to a portable USB storage device prior to removing these assemblies. Restore the data after
replacing the assembly.
NOTE: You can also backup product data using the HP Embedded Web Server (EWS). The EWS
backs up product data to a customer specified network folder instead of the products hard drive. See
the product user guide for information.
before
touching an ESD-sensitive part.
1.From the Home screen on the product control panel, touch the Device Maintenance button.
2.Open the following menus:
Backup/Restore
●
Backup Data
●
Backup Now
●
NOTE: Backups are stored on the hard disk drive, including regularly scheduled backups. You
can export backups to a USB storage device from the hard disk drive.
3.Insert the portable USB storage device.
4.Touch Export Last Backup
5.Enter the password and confirm the password. Touch OK.
After performing service
Connect the network cable, and then plug in the power cable.
●
NOTE: Some procedures require that you perform a restore step after to replacing the assembly.
ENWW
Service approach
15
Restore product data
To ensure that customer-specific configuration information and data are preserved, back up the product
data to a portable USB storage device prior to removing these assemblies. Restore the data after
replacing the assembly.
NOTE: You can also restore product data using the Embedded Web Server (EWS). See the product
user guide for information.
1.From the Home screen on the product control panel, touch the Device Maintenance button.
2.Open the following menus:
Backup/Restore
●
Restore Data
●
3.Insert the portable USB storage device.
4.Select the backup file, and then touch Restore.
5.Touch Restore.
Save and repair process
The save and repair process occurs automatically whenever the formatter PCA, interconnect PCA, or
encrypted hard disk drive (HDD) are replaced. This process is transparent to the user.
CAUTION: Replacing the formatter PCA and interconnect PCA at the same time or swapping these
assemblies between products can render the product unusable.
Formatter PCA: When a replacement formatter PCA is installed and the product is turned on,
●
NVRAM values from the interconnect PCA are transferred automatically to the replacement
formatter PCA. This process allows the product to return to normal operation with all of the
necessary product history.
Interconnect PCA: When a replacement interconnect PCA is installed, NVRAM values from the
●
formatter PCA are transferred automatically to the replacement interconnect PCA. This process
allows the product to return to normal operation with all of the necessary product history.
Hard disk drive (HDD): When a replacement hard disk drive is installed and product is turned on,
●
the replacement hard disk drive is locked to the formatter PCA of the product. The encryption key
is placed in the NVRAM of the formatter PCA and copied to the NVRAM of the interconnect PCA.
This allows the backed up NVRAM values from the interconnect PCA to be restored to a
replacement formatter PCA when either the formatter PCA or interconnect PCA are replaced. This
process also allows the hard disk drive to function when it is transferred from a defective formatter
PCA to a replacement formatter PCA. The hard disk drive cannot be used in another product or
accessed from outside the product.
Post-service test
Perform the following test to verify that the repair or replacement was successful.
16Chapter 2 Removal and replacementENWW
Quality test
1.Verify that you have completed the necessary reassembly steps.
2.Verify that the power cord and network cable are correctly connected, and then turn on the
3.Verify that the control panel shows the product in Ready mode.
4.Perform the scanning features of the product to ensure the product is functioning correctly. See the
5.If necessary, restore any customer-specified settings.
6.Clean the outside of the product with a damp cloth.
product.
product user guide for information.
ENWW
Service approach
17
Customer self repair (CSR) assemblies
ADF rollers
NOTE: Always replace the separation pad when replacing the ADF rollers. The ADF rollers and
separation pad are included in the ADF roller replacement kit.
The ADF roller replacement kit is a consumable and is not covered under warranty or standard service
agreements.
NOTE: HP recommends that you replace the rollers every 100,000 scans.
Remove the ADF rollers:
CAUTION: Do not touch the rollers. Oils from your fingers can impact performance.
NOTE: If the product is on and you open and close the ADF hatch, the attention message If
document feeder roller cleanup is complete, clear message displays. Touch Cancel to clear
the message.
1.Open the automatic document feeder (ADF) hatch.
Figure 2-1 Remove the ADF rollers (1 of 1)
18Chapter 2 Removal and replacementENWW
2.Slide your fingertip behind the tab on the roller assembly door, and then pull gently forward and
down to open the door.
TIP: Lift the ADF input tray slightly to make it easier to reach the tab.
Figure 2-2 Remove the ADF rollers (1 of 2)
ENWW
Customer self repair (CSR) assemblies
19
3.Holding the roller assembly door down and out of the way, grasp the roller assembly and slide it
to the left to release it from the enclosure.
NOTE: You might feel a slight resistance when sliding the roller assembly.
CAUTION: Take care not to press down on the alignment tabs or against the tab to the right of
the roller assembly.
Figure 2-3 Remove the ADF rollers (1 of 3)
4.Remove the roller assembly.
Figure 2-4 Remove the ADF rollers (1 of 4)
20Chapter 2 Removal and replacementENWW
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