HP R/T3000 G2 User Manual

HPE R/T3000 G2 UPS

Abstract

This document includes installation, configuration, and operation information for the HPE R/T3000 G2 UPS. This document is for the person

User Guide

who installs and maintains power products. Hewlett Packard Enterprise assumes you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in products with hazardous energy levels.

Part Number: 651176-003R a November 2015 Edition: 4

The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Component identification ....................................................................................................................... 6

UPS R/T3000 G2 overview ...................................................................................................................................... 6

UPS front panel ........................................................................................................................................................ 6

UPS front panel controls .......................................................................................................................................... 7

UPS front panel LED indicators ................................................................................................................................ 7

UPS R/T3000 models ............................................................................................................................................... 8

R/T3000 NA and R/T3000j JPN rear panel .............................................................................................................. 8

R/T3000h NA and R/T3000h JPN rear panel ........................................................................................................... 9

R/T3000 INT rear panel .......................................................................................................................................... 10

REPO port .............................................................................................................................................................. 10

ERM rear panel ...................................................................................................................................................... 11

Installation ........................................................................................................................................... 12

Precautions ............................................................................................................................................................ 12

Preparing to install the hardware ............................................................................................................................ 12

Tools and materials ..................................................................................................................................... 12

Selecting a site ............................................................................................................................................ 13

Readying the equipment.............................................................................................................................. 13

Installing the mounting rails .................................................................................................................................... 13

Installing the UPS in a rack .................................................................................................................................... 16

Connecting the battery leads ....................................................................................................................... 17

Attaching the UPS front bezel ..................................................................................................................... 19

Connecting the host computer..................................................................................................................... 19

Connecting the REPO port .......................................................................................................................... 20

Connecting the ground bonding cable ......................................................................................................... 22

Connecting the UPS to utility power ............................................................................................................ 23

Connecting devices to the UPS ................................................................................................................... 23

Connecting the UPS cord retention clips ..................................................................................................... 24

Charging the UPS batteries ......................................................................................................................... 24

Starting power to the load............................................................................................................................ 25

Installing the ERM in a rack .................................................................................................................................... 25

Connecting the battery leads ....................................................................................................................... 26

Attaching the ERM front bezel ..................................................................................................................... 27

Connecting the ERM to the UPS ................................................................................................................. 28

Switching on the ERM circuit breaker.......................................................................................................... 29

Charging the ERM batteries ........................................................................................................................ 29

Installing the optional UPS Network Module .......................................................................................................... 30

Connecting the UPS Network Module ......................................................................................................... 31

Installing the UPS as a tower ................................................................................................................................. 31

Connecting the battery leads ....................................................................................................................... 31

Rotating the logo badge .............................................................................................................................. 32

Attaching the UPS front bezel ..................................................................................................................... 33

Attaching the tower conversion stands ........................................................................................................ 33

Continuing the installation ........................................................................................................................... 33

Installing the ERM as a tower ................................................................................................................................. 34

Rotating the logo badge .............................................................................................................................. 34

Attaching the ERM front bezel ..................................................................................................................... 35

Attaching the tower conversion stands ........................................................................................................ 35

Continuing the ERM installation .................................................................................................................. 37

Installing the extension bars (if included) ............................................................................................................... 38

Connecting and securing the power cords ............................................................................................................. 39

UPS operations.................................................................................................................................... 40

Modes of operation ................................................................................................................................................. 40

Standby mode ............................................................................................................................................. 40

Contents 3

Operate mode.............................................................................................................................................. 40

Configure mode ........................................................................................................................................... 41

Battery mode ............................................................................................................................................... 41

Auto-Bypass mode ...................................................................................................................................... 41

Operating the UPS front panel controls .................................................................................................................. 41

Configuring the UPS ............................................................................................................................................... 42

Initiating a self-test ................................................................................................................................................. 43

Silencing an audible alarm ..................................................................................................................................... 43

Verifying the REPO port connection ....................................................................................................................... 44

Powering down the UPS ........................................................................................................................................ 44

Maintenance ........................................................................................................................................ 45

Removing the UPS front bezel ............................................................................................................................... 45

Removing the ERM front bezel .............................................................................................................................. 45

Replacing the batteries ........................................................................................................................................... 45

Important battery safety information ............................................................................................................ 46

Battery care and storage guidelines ............................................................................................................ 46

Determining when to replace batteries ........................................................................................................ 46

Obtaining new batteries ............................................................................................................................... 47

UPS battery replacement procedure ........................................................................................................... 47

Testing the new battery module .................................................................................................................. 48

Replacing the UPS ................................................................................................................................................. 48

Replacing the ERM ................................................................................................................................................ 49

Replacing the UPS option card .............................................................................................................................. 49

Updating the UPS firmware .................................................................................................................................... 50

Configuring a USB to serial converter ......................................................................................................... 50

Reassigning the USB COM ports ................................................................................................................ 51

Power management ............................................................................................................................. 53

Power Protector software ....................................................................................................................................... 53

Troubleshooting ................................................................................................................................... 54

LED troubleshooting ............................................................................................................................................... 54

UPS is in Auto-Bypass mode ................................................................................................................................. 55

UPS is in Converter Off mode ................................................................................................................................ 55

General alarm condition ......................................................................................................................................... 56

Bypass is out of range ............................................................................................................................................ 56

Battery condition ..................................................................................................................................................... 57

UPS is on battery ................................................................................................................................................... 57

Input voltage is out of range ................................................................................................................................... 57

Overtemperature condition ..................................................................................................................................... 57

Internal UPS fault condition .................................................................................................................................... 57

REPO condition ...................................................................................................................................................... 57

Site wiring condition ............................................................................................................................................... 58

Overload condition ................................................................................................................................................. 58

Checksum failure error ........................................................................................................................................... 58

UPS does not start ................................................................................................................................................. 58

Low battery shutdowns ........................................................................................................................................... 58

UPS does not provide the expected backup time .................................................................................................. 59

UPS frequently switches between utility and battery power ................................................................................... 59

Specifications ...................................................................................................................................... 60

UPS physical specifications ................................................................................................................................... 60

ERM physical specifications ................................................................................................................................... 60

UPS input specifications ......................................................................................................................................... 60

UPS output specifications ...................................................................................................................................... 60

Power protection specifications ................................................................................................................... 61

Output tolerance specifications ................................................................................................................... 61

Output feature specifications ....................................................................................................................... 61

Battery specifications ............................................................................................................................................. 61

High-voltage UPS battery runtimes ........................................................................................................................ 62

Low-voltage UPS battery runtimes ......................................................................................................................... 62

Contents 4

Environmental specifications .................................................................................................................................. 62

REPO port specifications ....................................................................................................................................... 62

Spares ................................................................................................................................................. 63

Ordering spares ...................................................................................................................................................... 63

UPS spare parts list ................................................................................................................................................ 63

ERM spare parts list ............................................................................................................................................... 64

Hardware options ................................................................................................................................................... 64

Support and other resources................................................................................................................ 65

Accessing Hewlett Packard Enterprise Support ..................................................................................................... 65

Information to collect ................................................................................................................................... 65

Accessing updates ................................................................................................................................................. 65

Websites ................................................................................................................................................................. 65

Customer Self Repair ............................................................................................................................................. 66

Remote support ...................................................................................................................................................... 73

Warranty and regulatory information .................................................................................................... 74

Warranty information .............................................................................................................................................. 74

Regulatory information ........................................................................................................................................... 74

Safety and regulatory compliance ............................................................................................................... 74

Turkey RoHS material content declaration .................................................................................................. 74

Ukraine RoHS material content declaration ................................................................................................ 74

Acronyms and abbreviations ................................................................................................................ 75

Documentation feedback ..................................................................................................................... 76

Index .................................................................................................................................................... 77

Contents 5

Component identification

Item

Description

Battery compartment

Front panel display

UPS R/T3000 G2 overview

The UPS R/T3000 G2 features a 2U rack-mount with convertible tower design and offers power protection for loads up to a maximum of 3300 VA/3000 W (these numbers might vary by model).

To benefit from the latest product enhancements, update to the latest versions of UPS firmware and software.

OTE: To download the latest versions of UPS firmware and software, see the Hewlett

Packard Enterprise website (http://www.hpe.com/info/rackandpower).

UPS front panel

Component identification 6

UPS front panel controls

Test/Alarm Reset button

Silences UPS alarms ("Silencing an audible

Off button

Places the UPS in Standby mode (on page

On button

Powers up the UPS ("Starting power to the

Battery Start button

Starts the UPS on battery power when

Item Description Function

alarm" on page 43)

40)

load" on page 25)

pressed with the On button

UPS front panel LED indicators

The front panel is shown with the bezel removed.

Component identification 7

Item LED

Self Test

On—The load level is greater than 10%.

Battery Fault

On—The load level is greater than 25%.

Site Wiring Fault

On—The load level is greater than 50%.

Overtemperature

On—The load level is greater than 75%.

Overload

On—The load level is greater than 100%.

On Bypass

On Battery

Utility

•

Item

Description

UPS option card

USB communications port

Serial communications port

Load segment circuit breaker

Load level

description

For more information, see "LED troubleshooting (on page 54)" .

UPS R/T3000 models

UPS model Description

R/T3000 NA and R/T3000j JPN

R/T3000h NA and R/T3000h JPN

R/T3000 INT

Domestic/Japanese

Low-voltage Nondetachable NEMA L5-30 plug

Domestic High-voltage Nondetachable NEMA L6-20 plug

International High-voltage Detachable country-specific plug

R/T3000 NA and R/T3000j JPN rear panel

Component identification 8

Item

Description

Load segment 1 (two NEMA 5-20R T-Slot receptacles) 6

Load segment circuit breaker

Load segment 2 (two NEMA 5-20R T-Slot receptacles)

PDU output (NEMA L5-30R) receptacle (load segment 1) 9

Cord retention clip attachment location

Ground bonding screw

Power cord with L5-30 plug

UPS option card

USB communications port

Serial communications port

Ground bonding screw

Load segment 1 and 2 (one IEC-320-C19 receptacle) 6

Load segment 1 (three IEC-320-C13 receptacles)

Load segment 2 (three IEC-320-C13 receptacles)

PDU output (L6-20) receptacle (load segment 1)

Cord retention clip attachment location

Ground bonding screw

REPO port

Power cord with L6-20 plug

R/T3000h NA and R/T3000h JPN rear panel

Item Description

Component identification 9

R/T3000 INT rear panel

Item

Description

UPS option card

USB communications port

Serial communications port

Ground bonding screw

Load segment 1 and 2 (one IEC-320-C19 receptacle)

Load segment 1 (three IEC-320-C13 receptacles)

Load segment 2 (three IEC-320-C13 receptacles)

Cord retention clip attachment location

Ground bonding screw

REPO port

Input power receptacle (IEC-320-C20) for country-specific plug

attachment

REPO port

The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port must be connected to a remote, normally-open switch (not supplied). The REPO switch is used in conjunction with a main disconnect device that removes the AC source from the input of the UPS. When the switch is closed:

• The REPO feature immediately powers down protected devices and does not utilize the orderly

shutdown procedure initiated by power management software.

• The REPO feature shuts down UPS units operating under either utility or battery power.

OTE: If the UPS was operating on battery power when the remote switch was closed, no

power is available to the load devices until utility power is restored and the UPS has been manually powered up.

Component identification 10

To restore power to the load devices after the REPO feature is activated, press the On button after the AC

Circuit breaker 2

ERM output connector cable (to the UPS)

ERM input connector (from another ERM)

source is reconnected to the UPS.

IMPORTANT: Pressing and holding the On button without utility present normally initiates a battery start and the UPS assumes the load. However, if the On button is pressed and a REPO is detected, battery start is inhibited and the UPS is not able to assume the load. The electronics module fan spins and the General Alarm LED and an audible alarm are active as long as the On button is held.

To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can be connected to a single switch.

ERM rear panel

Item Description

Component identification 11

Installation

Precautions

Save these instructions. This document contains important safety instructions that should be followed during installation, operation, and maintenance of the UPS and batteries.

WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The installation of options and routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with AC power products.

37 kg

82 lb

45 kg

100 lb

WARNING: To prevent personal injury from earth conductor leakage current:

• Do not operate the UPS while disconnected from the utility power source.

• Disconnect load devices before disconnecting the UPS from the utility power source.

This symbol indicates that the UPS exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

This symbol indicates that the ERM exceeds the recommended weight for one individual to handle safely. WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

Preparing to install the hardware

Before installing the hardware:

1. Be sure the necessary tools and materials (on page 12) are available.

2. Select an installation site ("Selecting a site" on page 13).

Tools and materials

3. Prepare the equipment ("Readying the equipment" on page 13) for installation in the rack.

The following tools are required for installation:

• Phillips screwdriver

• 10-mm hex-nut driver

The following items are supplied with the rack:

• Screws

• Hex nuts

• Cage nuts

• Cage nut-fitting tool

Installation 12

Selecting a site

WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-controlled indoor environment, free of conductive contaminants.

When selecting a site, consider the following factors:

• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack

assembly, the operating ambient temperature of the rack environment might be greater than room ambient temperature. Install the equipment in an environment compatible with the operating temperature ("Environmental specifications" on page 62).

• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must

not be compromised.

• Circuit overloading—Consideration should be given to the connection of the equipment to the supply

circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular

attention should be given to supply connections other than direct connections to the branch circuit, such as the use of power strips.

• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for

the specific UPS as stated in "Input specifications" .

Readying the equipment

1. Check the battery recharge date specified on the label that is affixed to the shipping carton.

IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the

battery recharge date label has passed without the battery being recharged, contact a Hewlett

2. Transport the packaged unit to its installation location.

3. Unpack the equipment near the rack where the unit will be assembled.

Packard Enterprise authorized service representative for directions.

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

Installing the mounting rails

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

If preparing the rails for integrated shipping, follow the same instructions in "Installing the UPS in a rack (on page 16)" or "Installing the UPS as a tower (on page 31)."

component is extended for any reason.

Mounting hardware for square- and round-holed racks is included in the UPS kit.

Installation 13

To install the mounting rails:

1. Loosen the wing nuts or hex nuts, and then extend the brackets to the appropriate length.

2. Insert screws through the rack into the mounting rail and the front of each mounting bracket.

Installation 14

Install cage nuts or clip nuts into the rear of the rack.

4. Insert screws through the mounting rail into the cage nuts or clip nuts.

Installation 15

Tighten the wing nuts or hex nuts.

6. Install the rear stabilization bracket using wing nuts. Wait until the unit is installed and the brackets

are adjusted before tightening the nuts.

Installing the UPS in a rack

lBefore installing the unit, review and adhere to all warnings provided in "Precautions (on page 12)."

WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of equipment in the rack might cause the rack to become unstable. Install the heavier

1. Install the mounting rails.

components first, and then continue to populate the rack from the bottom to the top.

Installation 16

Install the mounting ears on the chassis using the screws provided.

3. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.

4. Attach the chassis to the rack using the supplied screws.

Connecting the battery leads

WARNING: To prevent personal injury from electric shock or damage to the equipment, remove the battery lead labels, and verify that the ERM circuit breakers are in the Off position.

Installation 17

Installation 18

Attaching the UPS front bezel

Connecting the host computer

CAUTION: Only one communications port can be connected to the host computer. Connecting more than one will result in unexpected UPS behavior. If an option card is installed, the serial and USB communications ports are automatically disabled.

Connect the UPS to a host computer using either the USB cable or the DB9 serial cable included with the UPS. Install HPE Power Protector on the host computer. See the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower) to download the latest version.

NOTE: To install and configure the software, see the software user guide. The software user guide is available for download from the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower).

Installation 19

Connecting the serial communications port

CAUTION: Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer.

IMPORTANT: Power protector software requires the communications port to be appropriately cabled to the host computer.

Connecting the USB communications port

Connecting the REPO port

WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while connecting the REPO port.

Installation 20

WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11, a UPS installed in a computer equipment room must be connected to a REPO circuit.

IMPORTANT: The remote switch must be in the Off (open) position to enable power to the output receptacles.

NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or equivalent).

Separate wire pairs are attached to a single, normally-open contact in a parallel connection. Hewlett Packard Enterprise recommends using different colors for the positive and negative wires.

If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated. To avoid REPO port disconnect:

• Minimize wire strain while connecting the REPO port.

• Avoid allowing the wires to hang in the rear of the UPS.

Installation 21

• Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS.

For more information about the REPO port, see "REPO port (on page 10)".

For information about verifying the REPO connection, see "Verifying the REPO port connection (on page

Connecting the ground bonding cable

44)".

NOTE: UPS appearance might vary depending on the specific unit installed.

The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding cable if the rack contains any conductors for the purpose of functional grounding or bonding of ungrounded metal parts.

Installation 22

The ground bonding cable is not included.

Connecting the UPS to utility power

WARNING: To prevent injury from electric shock or damage to the equipment:

• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the equipment and is easily accessible.

• Do not disable the grounding plug on the input line cord. The grounding plug is an important safety feature.

• Do not use extension cords.

Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters

Connecting devices to the UPS

Standby mode and begins charging the batteries.

Installation 23

CAUTION: Do not plug laser printers into the UPS output receptacles. The instantaneous current drawn by this type of printer can overload the UPS.

Before connecting devices, verify that the UPS will not overload by checking that the ratings of the devices do not exceed the UPS capacity. If the equipment rating is listed in amps, multiply the number of amps by the selected output voltage to determine the VA.

After verifying that the UPS will not overload (depending on your model):

• Connect the device power cords to the output receptacles on the rear panel of the UPS.

-or-

• Connect devices to the output receptacles on the rear panel of the UPS using the IEC-to-IEC power

cords included with the UPS.

To provide additional receptacles:

• Plug a PDU into the PDU output receptacle. The PDU output receptacle is part of load segment 1

and can be turned off and on using power protector software (on page 53).

• Plug an extension bar into any IEC-320-C19 receptacle to yield eight additional IEC-320-C13

receptacles.

Connecting the UPS cord retention clips

NOTE: UPS appearance might vary depending on the specific unit installed.

Charging the UPS batteries

With the UPS in Standby mode, allow the batteries to charge before putting the UPS into service.

IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to devices. The batteries charge to:

• 80 percent of their capacity within 3 hours

• 100 percent of their capacity within 48 hours

Installation 24

Starting power to the load

Start power to the load by placing the UPS in Operate mode (on page 40).

IMPORTANT: AC power must be available the first time the UPS is started.

Installing the ERM in a rack

Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 12)."

WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of equipment in the rack might cause the rack to become unstable. Install the heavier

1. Install the mounting rails.

2. Install the mounting ears on the chassis using the screws provided.

components first, and then continue to populate the rack from the bottom to the top.

3. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.

Installation 25

Attach the chassis to the rack using the supplied screws.

Connecting the battery leads

Installation 26

Attaching the ERM front bezel

Installation 27

Connecting the ERM to the UPS

1. Remove the screws, and then remove the ERM connector bracket from the UPS.

2. Connect the ERM cable (2) in the socket (1) at the rear of the UPS.

Installation 28

Attach the ERM connector bracket to the UPS as a cord retention bracket for the ERM cable.

4. To install a second ERM: a. Remove the ERM connector bracket from the first ERM. b. Connect the cable from the second ERM into the socket at the rear of the first ERM. Up to two

ERM units can be connected.

c. Attach the ERM connector bracket to the first ERM as a cord retention bracket for the ERM cable.

Switching on the ERM circuit breaker

Charging the ERM batteries

Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, the unit automatically enters Standby mode and begins charging the ERM batteries. Allow 48 hours for the ERM to fully charge.

Installation 29

Installing the optional UPS Network Module

NOTE: It is not necessary to power down the UPS before installing the UPS Network Module.

You can purchase the optional UPS Network Module by ordering part number AF465A.

1. Remove the two screws securing the UPS option slot cover plate, and then remove the cover plate.

2. Install the UPS Network Module along the alignment channels in the option slot.

3. Secure the UPS Network Module using the two screws removed in step 1.

Installation 30

If the UPS is powered up, you can be sure that the UPS Network Module is seated properly and communicating with the UPS by verifying that the UPS Data LED illuminates solid green, and then flashes regularly after 2 minutes.

Connecting the UPS Network Module

The UPS Network Module is provided to manage the attached servers. RJ 45 network patch panel cables are required to use this card.

The RJ 45 network patch panel cables are not included.

Installing the UPS as a tower

Connecting the battery leads

Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 12)."

Installation 31

WARNING: To prevent personal injury from electric shock or damage to the equipment, remove the battery lead labels, and verify that the ERM circuit breakers are in the Off position.

Rotating the logo badge

Gently pull out the logo badge, rotate it 90 degrees, and then replace it in the bezel.

Installation 32

Attaching the UPS front bezel

Attaching the tower conversion stands

WARNING: To reduce the risk of personal injury or damage to the equipment, the tower conversion stands must be properly attached when the unit is installed as a tower.

Using the preinstalled screws, attach the tower conversion stands to the unit.

Continuing the installation

To continue the UPS installation, follow the instructions starting with "Connecting the serial communications port (on page 20)."

Installation 33

Installing the ERM as a tower

Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 12)."

The tower stands and associated hardware ship with the UPS.

Rotating the logo badge

Gently pull out the logo badge, rotate it 90 degrees, and then replace it in the bezel.

Installation 34

Attaching the ERM front bezel

Attaching the tower conversion stands

WARNING: To reduce the risk of personal injury or damage to the equipment, the tower conversion stands must be properly attached when the unit is installed as a tower.

Installation 35

Using the preinstalled screws, attach the tower conversion stands to the unit.

2. Remove a screw from the inner-most, rear corner of the UPS and ERM.

3. To attach the tower brackets:

o For the front bracket, use the mounting ear screws.

Installation 36

For the rear bracket, use the screws removed from the chassis.

Continuing the ERM installation

To continue the ERM installation, follow the instructions starting with "Connecting the ERM to the UPS (on page 28)."

Installation 37

Installing the extension bars (if included)

Installation 38

Connecting and securing the power cords

Installation 39

UPS operations

Modes of operation

The UPS has five modes of operation:

• Standby mode (on page 40)

• Operate mode (on page 40)

• Configure mode (on page 41)

• Battery mode (on page 41)

• Auto-Bypass mode (on page 41)

Standby mode

In Standby mode:

• No power is available at the UPS output receptacles.

• The UPS charges the batteries as necessary.

The UPS can be placed in Standby mode when the UPS is in Operate mode (on page 40).

To place the UPS in Standby mode, press and hold the Off button until the audible alarm sounds and the Utility LED flashes. Power to the load ceases.

When fault conditions occur in Standby mode, the UPS enters Converter Off mode ("UPS is in Converter

Off mode" on page 55).

IMPORTANT: While in Standby mode, the UPS maintains the charge on the batteries, but no power is available at the output receptacles. The UPS remains in Standby mode until an

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 7)."

alternate mode is selected or until utility power is removed.

Operate mode

In Operate mode:

• Power is available at the UPS receptacles.

• The UPS charges the batteries as necessary.

The UPS can be placed in Operate mode if the UPS is powered up and in Standby mode (on page 40).

To place the UPS in Operate mode, press the On button. The Utility LED illuminates, indicating that power is available at the UPS output receptacles. The UPS acknowledges compliance with a short beep.

If the UPS is off (no LEDs are illuminated), press the On and Battery Start buttons simultaneously to start the UPS on battery power.

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 7)."

UPS operations 40

Configure mode

The UPS can be placed in Configure mode while in Operate mode (on page 40), Battery mode (on page

41) or Standby mode (on page 40).

In Configure mode:

• Power is available at the UPS receptacles when entered from Operate mode. Power is not available

at the receptacles when entered from Standby mode.

• The UPS charges the batteries as necessary.

• The UPS configuration can be updated.

To place the UPS in Configure mode, press and hold the On and Test/Alarm Reset buttons simultaneously for 3 seconds. The Load Level indicators flash briefly, and then display the enabled options.

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 7)."

Battery mode

When utility power is lost, the UPS automatically transfers from Operate mode (on page 40) to Battery mode.

In Battery mode, the UPS supplies power without being connected to utility power. When utility power becomes available, the UPS returns to Operate mode.

After the UPS is initially connected to utility power, it can be started on battery power thereafter. To start the UPS in Battery mode (no utility power present), press and hold the On and Battery Start buttons simultaneously for three seconds.

Auto-Bypass mode

The UPS automatically enters Auto-Bypass mode when one of the following conditions occurs:

• The power from the UPS reaches a percentage greater than 110 percent for more than 10 cycles or

between 103 percent and 110 percent for more than 30 seconds.

• The UPS detects an overtemperature condition (on page 57).

• The UPS detects a fan failure.

• There is an internal UPS failure while in Operate mode (on page 40).

All internal faults transfer the UPS to either Auto-Bypass or Converter Off mode ("UPS is in Converter Off

mode" on page 55), depending on whether the load is being powered at the time the fault is detected. The

UPS can be forced to Converter Off mode from Auto-Bypass mode by pressing the Off button, and can be sent back to Auto-Bypass mode by pressing the On button.

Operating the UPS front panel controls

NOTE: If the On and Off buttons are simultaneously pressed, the Off button has priority over the On button.

UPS operations 41

Button Assertion

0.5 seconds

Every 0.5

Standby

Yes

Energizes the load and Operate

Yes

Resets the bypass entry

Auto-Bypass

Yes

Clears the UPS On audible

Converter Off

Yes

Clears the UPS On audible

3 seconds

Every 0.5

Operate

Yes

Transfers to Standby mode,

Standby

Yes

No action

Battery

Powers down the UPS, and

Auto-bypass

Yes or No

Transfers to Standby mode

0.5 seconds

Any

Yes or No

Silences audible alarms 3 seconds

Continuously

Any

Yes or No

Initiates a self-test Start

0.5 seconds

Any

Yes or No

No action On

3 seconds

Continuously

UPS off

Transfers to battery power, On and Self

Test

3 seconds

Continuously

Any

Yes or No

Enters or exits

illuminated)

100/204 Nom

Self Test

Nominal output voltage is 100 V for a low

110/220 Nom

Battery Fault

Nominal output voltage is 110 V for a low

120/230 Nom

Site Wiring Fault

Nominal output voltage is 120 V for a low

time

Off

Self Test

Audible alarm Mode before

assertion

seconds until the button is released

Utility present ?

Action

resets the bypass entry count to 0

count to 0

alarms, resets the bypass entry count to 0, and attempts to transfer to Operate mode

and power to the load ceases

power to the load ceases

or Converter Off mode, and power to the load ceases

after 0.5 seconds

Battery

Battery Start and

Configuring the UPS

The UPS automatically detects the number of ERMs connected.

In Configure mode, the LED front panel display changes function to enable modification of the UPS parameters. Each LED is associated with a different parameter.

Available settings P

Nominal voltage setting

arameter Associated LED Explanation (when LED is

and begins powering the load

Configuration mode

voltage model and 204 V for a high voltage model

voltage model and 220 V for a high voltage model

voltage model and 230 V for a high voltage model

UPS operations 42

Available settings Parameter Associated LED Explanation (when LED is

127/240 Nom

Overtemperature

Nominal output voltage is 127 V for a low

Wiring fault

Overload

Audible alarm will sound when ground is

illuminated)

voltage model and 240 V for a high voltage model

Wiring fault setting

missing or line and neutral connections are reversed

NOTE: For high voltage UPSs, the Site Wiring Fault function is disabled by default, but can be manually enabled.

To change the UPS configuration parameters:

1. Place the UPS in Configure mode (on page 41).

The LEDs associated with the currently configured parameters illuminate. A flashing cursor indicates where you are in the configuration process as you scroll through the available settings.

2. Press the On button to scroll through the options. Each time the On button is pressed, the audible

alarm sounds.

3. If the On button is pressed and the UPS does not respond, the UPS is in Operate mode (on page

40). Start over with step 1.

4. Press the Off button once to toggle the selected option on or off.

5. Repeat steps 2 and 3 for each option.

6. To save the configuration settings and exit Configure mode, press and hold the Test/Alarm Reset

button for 3 seconds.

NOTE: Configure mode times out after 2 minutes of inactivity. If the Test/Alarm Reset button has not been pressed, any new selections are not saved.

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 7)."

Initiating a self-test

To initiate a self-test, press and hold the Test/Alarm Reset button ("UPS front panel controls" on page 7) for three seconds.

If the UPS detects a problem, the appropriate LED ("UPS front panel LED indicators" on page 7) illuminates and an audible alarm may sound.

For information on what to do if the self-test detects a problem, see "Troubleshooting (on page 54)."

Silencing an audible alarm

To silence an alarm, press the Test/Alarm Reset button ("UPS front panel controls" on page 7).

IMPORTANT:

• Although the audible alarm silences, the condition that caused the alarm to sound may still exist.

For information about audible alarm conditions, see "LED and audible alarm troubleshooting ("LED

troubleshooting" on page 54)."

• If a utility power failure caused the alarm, the alarm silences after power is restored.

UPS operations 43

Verifying the REPO port connection

OTE: While testing, operate connected equipment in a safe test mode so the effects do not

disrupt critical operations.

After connecting the REPO port (on page 20):

1. Initiate a REPO by closing the REPO contact.

The Self Test, Battery Fault, Site Wiring Fault, Overtemperature, Overload, and Utility LEDs flash.

AUTION: If the polarity is reversed while connecting the REPO port, the UPS powers up

normally.

2. Verify proper connection of the REPO port: a. Power up the UPS ("Starting power to the load" on page 25). b. Disconnect the REPO port. c. Reconnect the REPO port.

If the polarity is correct, the REPO connectors can be disconnected, and then reconnected, without initiating a REPO.

d. Verify that the UPS remains in Operate mode (on page 40). e. If a REPO is initiated, the polarity is reversed. Check and correct the connections.

Powering down the UPS

1. Shut down all load devices.

2. Press the Off button to take the UPS out of Operate mode. Power to the load receptacles ceases.

The On Battery LED and Load Level indicator flash.

3. Disconnect the UPS from utility power.

4. Wait at least 60 seconds for the UPS internal circuitry to discharge.

UPS operations 44

Maintenance

Removing the UPS front bezel

Removing the ERM front bezel

Replacing the batteries

To replace the batteries:

Maintenance 45

Read and observe the requirements in "Important battery safety information" and "Battery care and storage guidelines (on page 46)."

2. Follow the instructions in "UPS battery replacement procedure (on page 47)."

Important battery safety information

ARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical

burns:

• Do not attempt to recharge batteries after removal from the unit.

• Do not disassemble, crush, or puncture the batteries.

• Do not short the external contacts of the batteries.

• Do not immerse the batteries in water.

• Do not expose to temperatures higher than 60°C (140°F).

ARNING: To prevent personal injury from hazardous energy:

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

• Do not place tools or metal parts on top of batteries.

ARNING: To prevent personal injury, prepare the area and observe all materials-handling

procedures when transporting a battery module. Battery modules weigh 20 kg (44.1 lb).

OTE: Replace all battery modules at the same time.

Battery care and storage guidelines

• Minimize the amount of time the UPS uses battery power by matching the UPS configuration with the

utility voltage. Refer to "Configuring the UPS (on page 42).

• Keep the area around the UPS clean and dust-free. If the environment is very dusty, clean the

out

side of the UPS regularly with a vacuum cleaner.

• Maintain the ambient temperature at 25°C (77°F).

• If storing a UPS for an extended period, recharge the batteries every 6 months:

AUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a

backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep these batteries charged while in storage is implemented.

a. Connect the UPS to utility power. b. Allow the UPS to remain in Standby mode. c. Allow the UPS to charge the batteries for at least 24 hours. d. Update the battery recharge date label.

Determining when to replace batteries

When the Battery Fault LED illuminates, batteries might need to be replaced within 30 to 60 days.

When a battery alarm sounds, initiate a UPS battery self-test to verify that battery replacement is required. If the Battery Fault LED remains illuminated, replace the batteries as soon as possible.

For more information on initiating a self-test, see "Initiating a self-test (on page 43)."

For the location of LEDs, see "UPS front panel LED indicators (on page 7)."

Maintenance 46

Obtaining new batteries

New batteries might be required within 30 to 60 days when the Battery Fault LED illuminates. Obtain spare batteries for the UPS when this occurs.

Spare battery modules are available for this UPS. The UPS spare battery kit part number is 517703-001.

CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep these batteries charged while in storage is implemented.

UPS battery replacement procedure

ARNING: To prevent personal injury from electric shock or damage to the equipment,

remove the battery lead labels, and verify that the ERM circuit breakers are in the Off position.

This component is hot-swappable and can be replaced without powering down the UPS.

1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS

(on page 44)."

AUTION: When hot-swapping batteries, the UPS is not protected in the event of a utility

power failure.

2. Remove the UPS front bezel ("Removing the UPS front bezel" on page 45).

3. Disconnect the battery leads.

4. Remove the UPS battery bracket.

5. Remove the UPS battery modules.

MPORTANT: Do not pull the battery leads when removing or installing the batteries.

Maintenance 47

To replace the components, reverse the removal procedure.

MPORTANT: Charge the batteries for at least 24 hours before supplying backup power to

devices. The batteries charge to:

• 80 percent of their capacity within 3 hours

• 100 percent of their capacity within 48 hours

Testing the new battery module

After installing the new battery module, press the Test/Alarm Reset button to initiate a self-test ("Initiating

a self-test" on page 43).

MPORTANT: The UPS does not execute a self-test until the batteries are 90 percent

charged.

MPORTANT: Charge the batteries for at least 24 hours before supplying backup power to

devices. The batteries charge to:

• 80 percent of their capacity within 3 hours

• 100 percent of their capacity within 48 hours

If the installation has been successful, the Battery Fault LED is not illuminated. If the installation has not been successful, the Battery Fault LED illuminates. If this occurs, repeat the UPS battery replacement procedure (on page 47), and check the battery terminal connections. If the Battery Fault LED is still illuminated, see "LED and audible alarm troubleshooting ("LED troubleshooting" on page 54)."

For the location of buttons, see "UPS front panel controls (on page 7)."

For the location of LEDs, see "UPS front panel LED indicators (on page 7)."

Replacing the UPS

To remove the UPS:

1. Power down all attached load devices.

2. Power down the UPS ("Powering down the UPS" on page 44).

3. Switch the circuit breaker for any attached ERMs to the Off position.

Maintenance 48

Unplug the UPS power cord.

5. Disconnect the communications cable from the option card.

6. Disconnect the ground bonding cable.

7. Disconnect the REPO port.

8. Unplug the load devices.

9. Unplug the ERM connected to the UPS.

10. Remove the UPS front bezel ("Removing the UPS front bezel" on page 45).

11. Disconnect the battery leads.

12. Remove the UPS battery bracket.

13. Remove the UPS battery modules.

14. Remove the screws securing the UPS to the rack.

15. Remove the UPS from the rack.

To replace the component, reverse the removal procedure.

Replacing the ERM

To remove the ERM:

1. Switch the circuit breaker for any attached ERMs to the Off position.

2. Unplug the ERM from the back of the UPS.

3. Unplug the ERM from a second connected ERM.

4. Remove the front bezel ("Removing the ERM front bezel" on page 45) on the ERM that is being

replaced.

5. Disconnect the battery leads.

6. Remove the screws securing the ERM to the rack.

7. Remove the ERM from the rack.

To replace the component, reverse the removal procedure.

Replacing the UPS option card

This component is hot-swappable and can be replaced without powering down the UPS.

1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS

(on page 44)."

2. Disconnect the communications cable from the option card.

Maintenance 49

Remove the two screws securing the option card and slide the card out.

To replace the component, reverse the removal procedure.

NOTE: Replacing the option card might require power protector software to be restarted or reconfigured.

Updating the UPS firmware

To update the UPS firmware, see the Hewlett Packard Enterprise website

Configuring a USB to serial converter

(http://www.hpe.com/info/rackandpower).

NOTE: This procedure was tested on the Windows 2003, and Windows

Vista Enterprise operating systems using the USB to serial converter (part number 304098-001). Depending on your system configuration, a driver download might be required to successfully install the converter. The driver can be downloaded from the USB-Drivers website (http://www.usb-drivers.com/drivers/123/123294.htm).

To configure a USB port to the COM 1 port on systems that do not have available serial ports:

1. Connect the USB to serial converter to the USB port on your system.

2. For Windows Vista, click Start, select Control Panel, double-click System and Maintenance, and

then skip to step 4.

-orFor Windows XP, click Start, select Control Panel, click Performance and Maintenance, and then

click System.

-orFor Windows Server, click Start, select Control Panel, and then double-click System.

3. Click the Hardware tab.

4. Click Device Manager. The Device Manager screen appears.

5. In the tree displayed in the left panel, click the Ports (COM & LPT) branch to expand.

XP Professional, Windows Server®

Maintenance 50

Double-click the port that is assigned to your USB to serial converter device. This port is usually named with the device manufacturer's name followed by one of the following:

o USB to Serial Bridge (COM 4)

o USB Serial port

o Communications Port (COM1)

The Port Properties screen appears.

7. Click the Port Settings tab. The Port Settings screen appears.

8. Click Restore Defaults. The following default settings appear:

o Bits per second: 9600

o Data Bits: 8

o Parity: None

o Stop bits: 1

o Flow control: None

9. Click Advanced. The Advanced Settings screen appears.

10. From the COM Port Number drop down menu, select Com 1 for the USB port number, and then click

OK.

If COM 1 is being used by another USB port, the following message appears:

This COM name is being used by another device. Using duplicate names can lead to inaccessible devices and changed settings. Do you want to continue?

If this message appears, click YES. It might be necessary to disable the program accessing COM 1.

a. Click OK. b. For Windows Vista, skip to step 13.

11. For Windows Server, reduce the Receive Buffer and Transmit Buffer to the low setting by scrolling

down to select low (1).

12. Be sure that the Use FIFO buffers (requires 16550 compatible UART) checkbox is selected.

For Windows XP, the USB settings might be different. Choose the lowest, most dependable Receive and Transmit buffers by using the list menus, radio buttons, or other selection methods.

13. Click OK to close the Advanced screen.

14. Click OK to close the Device Manager screen.

15. Run the firmware Flash batch file program. Follow the instructions provided with the program.

Reassigning the USB COM ports

To reassign a device from COM 1 to another port:

1. From the open Device Manager screen, locate the USB device that is assigned to COM 1.

2. Double-click the port name.

The Port Properties screen appears.

3. Click the Port Settings tab.

The Port Settings screen appears.

4. Click Advanced.

The Advanced Settings screen appears.

5. Select an available USB port number from the COM Port Number drop down menu.

6. Click OK to close the Advanced screen.

7. Click OK to close the Port Settings screen.

Maintenance 51

Verify that the Device Manager screen shows that the USB to serial converter is assigned to COM 1, and that the other USB device is assigned to a different port.

If the Device Manager screen does not automatically refresh to show the change:

a. Click Action.

The Action Menu appears.

b. Click Scan for hardware changes to refresh the screen and display the changes.

Maintenance 52

Power management

Power Protector software

HPE Power Protector software ensures maximum power reliability of computer systems through comprehensive control of UPSs. The easy-to-use browser interface enables novice users to configure and manage power protection settings. To download the latest version of HPE Power Protector software, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower).

NOTE: To install and configure the software, see the software user guide. The software user guide is available for download from the Hewlett Packard Enterprise website

HPE Power Protector:

• Does not require complex management systems, which simplifies deployment, configuration, and

• Manages a graceful shutdown of attached devices during utility power failures.

(http://www.hpe.com/info/rackandpower).

management of UPS-protected environments.

• Prioritize the shutdown timing of attached computers.

• Customizes alert generation with modifiable dialog boxes, command execution, and email and

broadcast messages.

• Monitors the status of the UPS and reports alarms.

• Displays a power log for analysis.

• Manages independent UPS load segments to provide separate power control of attached load

devices.

The HPE UPS Network Module (P/N AF465A) is a Minislot with an easy-to-use browser interface, which gives you comprehensive control of the UPS and enables you to monitor and effectively manage power environments. The UPS Network Module supports either a single UPS configuration or a dual redundant UPS configuration for no single-point-of-failure.

The UPS Network Module can be configured to send alert traps to HPE Systems Insight Manager and other SNMP management programs or used as a stand-alone management system. This flexibility enables you to monitor and manage UPSs through the network. To facilitate day-by-day maintenance tasks, the embedded management software provides detailed system logs.

The UPS Network Module provides remote management of a UPS by connecting the UPS directly to the network. Configuration and management of the UPS from anywhere and at any time through a standard web browser.

The UPS Network Module (Minislot) is ideal for:

• Small to enterprise-sized customers that will benefit from remotely managing their UPS.

• Adding protection via the redundant UPS configuration.

• Gracefully performing scheduled shut-downs of attached equipment.

• Notifying administrative personnel in the event of a power failure.

• Prioritizes the timing of attached load device shutdowns.

• Delays reboot by load segment after a power outage to sequence the startup of system components.

Power management 53

Troubleshooting

Off

On—Loa

Off

UPS is in Operate mode (on

Off

Off * * * Off

UPS is in Standby mode (on

Off

On—Loa

Off

UPS is in Auto-Bypass mode

Flashing

Off

UPS is in Converter Off mode

Off

Flashing

General alarm condition (on Off

Flashing

* * * * *

Bypass is out of range (on

Off * Off

Flashing

* * *

Battery condition (on page Flashing

Off

Low battery (no utility power)

Off

On—Batt

<25%

On—Batt

>25%

On—Batt

>50%

On—Batt

>75%

Off

UPS is on battery (on page

* * Off * *

Flashing

Overtemperature condition

Off

Flashing

Internal UPS fault condition Flashing

Off

Flashing

REPO condition (on page 57)

Off * Off * Flashing

* * Site wiring condition (on page

Off * On

Flashing

Overload condition (on page

Off * Off * * * Flashing

Overload condition (on page

LED troubleshooting

Utility LED

On—Lo ad <10%

Flashing

Off

Flashing

Off

On Batter y LED

On Bypas s LED

Self Test LED

d >10%

ery capacity

Battery Fault LED

d >25%

ery capacity

Site Wiring Fault LED

d >50%

ery capacity

Over Temp LED

d >75%

ery capacity

Overloa d LED

Condition

page 40)

(on page 41)

(on page 55)

page 56)—UPS is in Auto-Bypass mode

page 56)

57)—Batteries are

disconnected or battery test failure

("UPS is on battery" on page

57)

57)—No utility power

Off

(on page 57)

58)

58)—UPS power capacity is

exceeded with no other faults

58)—UPS power capacity is

exceeded while other faults exist

Troubleshooting 54

Off

On—Batt

Flashing

Overload condition (on page

Off

Flashing

Overload condition (on page

Off

Flashing

Off

Flashing

Unit is powering down

Flashing

Checksum failure error (on

Off

Flashing

* This LED can be in any state.

For the location of individual LEDs, see "UPS front panel LED indicators (on page 7)."

ery capacity <25%

ery capacity >25%

ery capacity >50%

UPS is in Auto-Bypass mode

The UPS transfers from Operate mode (on page 40) to Auto-Bypass when one of the following fault conditions is detected:

• Inverter AC over voltage

• Inverter AC under voltage

• Rectifier input over current

• Inverter output over current

ery capacity >75%

58)—UPS power capacity is

exceeded while on battery with no other faults

58)—UPS power capacity is

exceeded while on battery with overtemperature fault

page 58)

• Inverter fault

• Heat sink over temperature

• Fan failure

• Overload

The load is supported, but not protected while in Auto-Bypass mode.

Action:

1. If power management software is being used, check the log files to obtain specific error information

to help identify the problem.

For more information about the causes of a general fault condition, see the HPE Power Manager user guide available for download from the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower).

2. Verify that no blockage of airflow to the front bezel and rear panel exists.

UPS is in Converter Off mode

Fault conditions cause the UPS to transfer to Converter Off mode from Standby mode (on page 40) only. If the UPS is powering the load, fault conditions cause the UPS to transfer to Auto-Bypass mode instead.

If a fault condition exist and the UPS is running in Auto-Bypass mode (on page 41), press the Off button to transfer the UPS to Converter Off mode.

The load is not supported while in Converter Off mode.

The following fault conditions trigger Converter Off mode:

• Inverter AC over voltage

• Inverter AC under voltage

Troubleshooting 55

• Rectifier input over current

• Inverter output over current

• Inverter fault

• Heat sink over temperature

Action:

1. If power management software is being used, check the log files to obtain specific error information

to help identify the problem.

2. Verify that no blockage of airflow to the front bezel and rear panel exists.

General alarm condition

Action:

1. If power management software is being used, check the log files to obtain specific error information

to help identify the problem.

For more information about the causes of a general alarm condition, see the HPE Power Manager user guide available for download from the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower).

2. Check the batteries: a. Allow the UPS batteries to charge for 24 hours. b. If the Battery Fault LED illuminates, replace the batteries ("UPS battery replacement procedure" on

page 47).

3. Reduce the load: a. Power down the UPS ("Powering down the UPS" on page 44). b. Remove one or more load devices to reduce the power requirements. c. Wait at least 5 seconds and restart the UPS. d. If the condition persists, verify that the load devices are not defective.

4. Allow the UPS to cool: a. Power down the UPS ("Powering down the UPS" on page 44). b. Clear vents and remove any heat sources. c. Verify that the airflow around the UPS is not restricted.

5. Wait at least 5 minutes and restart the UPS.

6. If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.

Bypass is out of range

The input voltage is not within ±12 percent of nominal voltage.

The UPS is receiving utility power that might be unstable or in brownout conditions. The UPS continues to supply power to the connected equipment. If conditions worsen, the UPS might switch to battery power.

Bypass out of range is only a status and does not keep the UPS from transferring to Auto-Bypass mode (on page 41).

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 42).

Troubleshooting 56

Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Battery condition

Action:

1. Install the battery module. If the battery module is already installed, remove and reinsert the module.

2. Allow the UPS batteries to charge for 24 hours.

3. If the LED does not turn off, replace the batteries ("UPS battery replacement procedure" on page

47).

4. If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.

UPS is on battery

Action:

1. Save files and shut down connected equipment.

2. Allow the UPS batteries to charge for 24 hours.

Input voltage is out of range

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 42).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Overtemperature condition

Possible cause: The UPS internal temperature is too high, or a fan has failed. Action:

1. Power down the UPS ("Powering down the UPS" on page 44).

2. Allow the UPS to cool: a. Clear vents and remove any heat sources. b. Be sure that the that the airflow around the UPS is not restricted.

3. Wait at least 5 minutes, and then restart the UPS.

4. If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.

Internal UPS fault condition

Action:

1. Power down the UPS ("Powering down the UPS" on page 44).

2. If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.

REPO condition

Action:

• If the remote switch is closed, then open the switch to enable power to the output receptacles.

Troubleshooting 57

• If the condition occurred while reconnecting a disconnected REPO port, then verify the polarity of the

REPO connector pins.

For more information about REPO ports, see "Connecting the REPO port (on page 20)."

Site wiring condition

Action: Contact a qualified electrician to be sure that:

• The line and neutral wires are not reversed in the wall outlet.

• A ground wire connection does not exist.

Overload condition

All the load LEDs are illuminated.

Action:

1. Power down the UPS ("Powering down the UPS" on page 44).

2. Remove one or more load devices to reduce the power requirements.

3. Wait at least 5 seconds and restart the UPS.

4. If the condition persists, verify that the load devices are not defective.

Checksum failure error

A Checksum failure error occurs when executing a bad load sequence, or having an incorrect EEPROM map while loading software through the serial or USB port.

Action:

1. Rerun the firmware upgrade.

2. If the condition persists, contact a Hewlett Packard Enterprise authorized service representative.

UPS does not start

Action:

1. Be sure that the power cord is plugged in to a utility power receptacle.

2. Check the power source at the utility power receptacle.

Low battery shutdowns

Ungraceful shutdown of attached servers occurs when the UPS is in a low battery condition.

Action:

1. Verify that the power management software is not delaying the shutdown of attached servers when

the UPS is in a low battery condition.

2. Allow the UPS batteries to charge for 24 hours.

3. If the Battery Fault LED illuminates, replace the batteries ("UPS battery replacement procedure" on page

47).

Troubleshooting 58

UPS does not provide the expected backup time

Action:

1. If the Overload LED ("UPS front panel controls" on page 7) is illuminated, remove one or more load

devices to reduce the power requirements.

2. Power down the UPS ("Powering down the UPS" on page 44).

3. Allow the UPS batteries to charge for 24 hours.

4. Initiate a self-test ("Initiating a self-test" on page 43).

5. During extended power outages, save your work, power down the load devices, and then power

down the UPS ("Powering down the UPS" on page 44) to conserve battery power.

UPS frequently switches between utility and battery power

Action:

1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 42).

2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.

Troubleshooting 59

Specifications

Parameter

Value

Height

8.9 cm (3.5 in)

Depth

63.5 cm (25 in)

Width

44.5 cm (17.5 in)

Weight

37 kg (82 lb)

Parameter

Value

Height

8.9 cm (3.5 in)

Depth

63.5 cm (25 in)

Width

44.5 cm (17.5 in)

Weight

45 kg (100 lb)

50/60

100, 110, 120, 127

Nondetachable power

50/60

200/2081, 220, 230, 240

Nondetachable power

50/60

200/208, 220, 230, 240

Detachable power cord

UPS model

Load segment

Output receptacles

R/T3000 NA/JPN

2 x 5-20R T-Slot

—

1 x L5-30R

—

2 x 5-20R T-Slot

R/T3000h NA/JPN

3 x IEC-320-C13

—

1 x IEC-320-C19

—

1 x L6-20R

—

3 x IEC-320-C13

UPS physical specifications

ERM physical specifications

UPS input specifications

UPS model Utility voltage

frequency (Hz)

R/T3000 NA/JPN

R/T3000h NA/JPN

R/T3000 INTL

The output voltage is 204 for this setting.

Available settings utility voltage (VAC)

Branch circuit rating (A)

Line cord

cord with NEMA L5-30 plug

cord with NEMA L6-20 plug

with country-specific plug

UPS output specifications

Specifications 60

UPS model

Load segment

Output receptacles

—

1 x IEC-320-C19

R/T3000 INTL

3 x IEC-320-C13

—

1 x IEC-320-C19

—

3 x IEC-320-C13

—

1 x IEC-320-C19

rating (W)

setting

2880 / 2400

2700 / 2250

120/100 R/T3000h NA/JPN

3300

3000

204

R/T3000 INTL

3300

3000

230

Source of power

Regulation

-10% to +6% of nominal output voltage rating (within the guidelines of the Computer Business

Battery power

±5% of nominal output voltage rating

Online efficiency

94% nominal input voltage

Voltage wave shape

Sine wave; 5% THD with typical PFC load

Surge suppression

300J via MOVs

EN 55022 line filter for normal and common mode

Feature

Specification

12 V, 5 AH, sealed, maintenance-free, rechargeable, valve

Voltage

The battery modules have a battery string voltage of 120 V.

Complete charge takes no more than 48 hours. After

Power protection specifications

UPS model VA Nominal power

R/T3000 NA/JPN

Output tolerance specifications

Utility power (nominal range)

Equipment Manufacturers Association)

Output feature specifications

Feature Specification

Nominal voltage

Noise filtering

use

Battery specifications

Type

Charging

regulated lead-acid batteries with a 3-5 year service life at 25°C (77°F).

approximately 3 hours, the batteries reach 80% charge at default nominal utility voltage and no load.

Specifications 61

runtime

40 minutes

125 minutes

225 minutes

12 minutes

50 minutes

89 minutes

6 minutes

30 minutes

54 minutes

100

4 minutes

24 minutes

43 minutes

45 minutes

142 minutes

256 minutes

15.5 minutes

55 minutes

99 minutes

7 minutes

34 minutes

60 minutes

100

5 minutes

26 minutes

47 minutes

10°C to 40°C (50°F to 104°F); UL-tested at 25°C temperature

-15°C to 40°C (-5°F to 104°F) Relative humidity

20% to 80%; noncondensing

Operating altitude

Up to 3,000 m (9,842 ft) above sea level

Nonoperating altitude

15,000 m (49,212 ft) above sea level

Less than 45 dBA, normal operation

High-voltage UPS battery runtimes

Load, percent Estimated battery

Runtime with one ERM Runtime with two ERMs

Low-voltage UPS battery runtimes

Load, percent Estimated battery

Runtime with one ERM Runtime with two ERMs

runtime

Environmental specifications

Feature Specification

Operating temperature

Nonoperating

(77°F)

Audible noise

Less than 50 dBA, on battery power

REPO port specifications

The REPO port meets the requirements of NFPA 70 and NEC Articles 645-10 and 645-11 for a Disconnecting Means.

Specifications 62

Spares

UPS unit

—

a) NA/JPN

638840-001

b) HV NA/JPN*

638841-001

c) INTL*

638842-001 2

UPS Network Module

636934-001

Battery module

517703-001

Mounting rails with screws*

419181-001

UPS/ERM mounting brackets*

582931-001

Cord retention clips (6)*

407409-001

Serial download cable*

397642-001

Ordering spares

To order a spare, visit the Hewlett Packard Enterprise website (http://www.hpe.com/info/hpparts).

To replace parts under warranty, contact a Hewlett Packard Enterprise authorized service representative.

UPS spare parts list

Item Description Spare part number

* not shown

Spares 63

ERM spare parts list

ERM unit

517702-001

UPS/ERM mounting brackets*

582931-001 3

Mounting rails with screws*

419181-001

Item Description Spare part number

* not shown

Hardware options

For information on the supported hardware options, see the Hewlett Packard Enterprise website (http://www.hpe.com/info/rackandpower).

Spares 64

Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website

(http://www.hpe.com/assistance).

• To access documentation and support services, go to the Hewlett Packard Enterprise Support

Information to collect

Center website (http://www.hpe.com/support/hpesc).

• Technical support registration number (if applicable)

• Product name, model or version, and serial number

• Operating system name and version

• Firmware version

• Error messages

• Product-specific reports and logs

• Add-on products or components

• Third-party products or components

Accessing updates

• Some software products provide a mechanism for accessing software updates through the product

interface. Review your product documentation to identify the recommended software update method.

• To download product updates, go to either of the following:

o Hewlett Packard Enterprise Support Center Get connected with updates page

(http://www.hpe.com/support/e-updates)

o Software Depot website (http://www.hpe.com/support/softwaredepot)

• To view and update your entitlements, and to link your contracts and warranties with your profile, go

to the Hewlett Packard Enterprise Support Center More Information on Access to Support

Materials page (http://www.hpe.com/support/AccessToSupportMaterials).

IMPORTANT: Access to some updates might require product entitlement when accessed

through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements.

Websites

• Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs)

• Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc)

• Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance)

Support and other resources 65

• Subscription Service/Support Alerts (http://www.hpe.com/support/e-updates)

• Software Depot (http://www.hpe.com/support/softwaredepot)

• Customer Self Repair (http://www.hpe.com/support/selfrepair)

• Insight Remote Support (http://www.hpe.com/info/insightremotesupport/docs)

• Serviceguard Solutions for HP-UX (http://www.hpe.com/info/hpux-serviceguard-docs)

• Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix

(http://www.hpe.com/storage/spock)

• Storage white papers and analyst reports (http://www.hpe.com/storage/whitepapers)

Customer Self Repair

Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:

• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard

Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.

• Optional—Parts for which customer self repair is optional. These parts are also designed for

customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.

Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.

For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the North American program, go to the Hewlett Packard Enterprise CSR website (http://www.hpe.com/support/selfrepair).

Réparation par le client (CSR)

Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :

Support and other resources 66

• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à

Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.

• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont

également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.

Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone. Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.

Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).

Riparazione da parte del cliente

Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:

• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida

la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.

• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di

componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.

NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.

In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di

Support and other resources 67

spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web (http://www.hpe.com/support/selfrepair).

Customer Self Repair

Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:

• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie

den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet.

• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für

Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.

HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).

Reparaciones del propio cliente

Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

Support and other resources 68

• Obligatorio—componentes cuya reparación por parte del usuario es obligatoria. Si solicita a

Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

• Opcional—componentes cuya reparación por parte del usuario es opcional. Estos componentes

también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.

Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR (http://www.hpe.com/support/selfrepair).

Customer Self Repair

Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:

• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard

Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.

• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn

ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.

OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".

Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.

Support and other resources 69

Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt gebruikt.

Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website (http://www.hpe.com/support/selfrepair).

Reparo feito pelo cliente

Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:

• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard

Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas

para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.

Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).

Support and other resources 70

Support and other resources 71

Support and other resources 72

Remote support

Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support.

For more information and device support details, go to the Insight Remote Support website (http://www.hpe.com/info/insightremotesupport/docs).

Support and other resources 73

Warranty and regulatory information

Warranty information

HPE ProLiant and x86 Servers and Options (http://www.hpe.com/support/ProLiantServers-Warranties)

HPE Enterprise Servers (http://www.hpe.com/support/EnterpriseServers-Warranties)

HPE Storage Products (http://www.hpe.com/support/Storage-Warranties)

HPE Networking Products (http://www.hpe.com/support/Networking-Warranties)

Regulatory information

Safety and regulatory compliance

For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise

Turkey RoHS material content declaration

Ukraine RoHS material content declaration

website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts).

Warranty and regulatory information 74

Acronyms and abbreviations

EEPROM

electrical erasable programmable read only memory

ERM

extended runtime module

IEC

International Electrotechnical Commission

MOV

metal oxide varistor

PDU

power distribution unit

PFC

power factor corrected

REPO

remote emergency power off

THD

total harmonic distortion

UPS

uninterruptible power system

USB

universal serial bus

Acronyms and abbreviations 75

Documentation feedback

Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

Documentation feedback 76

Index

alarms, silencing 43 authorized reseller 65 Auto-Bypass mode 41, 55

backup time, insufficient 59 batteries, care and storage 46 batteries, charging 24, 29 batteries, connecting 26 batteries, obtaining 47 batteries, replacing 45, 46, 47 batteries, runtime 60, 61, 62 batteries, specifications 61 batteries, testing 48 battery bracket 47 battery condition 57 Battery Fault LED, location 7 Battery Fault LED, troubleshooting 54 Battery mode 41 battery replacement notice 74 battery warranty 74 bezel, attaching 27 bezel, removing 45 bracket, battery 47 BSMI notice 74 bypass is out of range 56

Canadian notice 74 charging batteries 24, 29 checksum failure error 58 circuit breakers, location 10 circuit breakers, switching on 29 components, identification 6, 7, 10 configuration of system 42 Configure mode 41 connecting batteries 17, 26 contacting Hewlett Packard Enterprise 65 Converter Off mode 55 converter, serial to USB 50 cord retention clip locations 10

dimensions, ERM 60 dimensions, UPS 60 disposal, battery 74

electrical requirements 13 environmental specifications 62 ERM circuit breaker, turning on 29 ERM, identifying components 11 ERM, installing 25, 34 ERM, replacing 49 European Union notice 74

Federal Communications Commission (FCC)

notice 74 firmware, updating 50 frequent switching between battery and utility

power 59 front panel buttons 7 front panel components 6, 7 front panel LEDs 7 front panel, 41

general alarm condition 56

hardware options 64 hardware, preparing to install 12 Hewlett Packard Enterprise Technical Support 65 high-current output receptacle, location

input specifications 60 input voltage is out of range 57 installation instructions 12, 16, 25, 31, 34 installing the ERM 25, 34 installing the UPS 16, 31 internal UPS fault condition 57 International model 10

Declaration of Conformity 74 devices, connecting 23 diagnostics 43

Japanese notice 74

Index 77

LEDs, testing 43 LEDs, troubleshooting 54 limited warranty 74 load protection guarantee 74 load segments, location 10 low battery shutdowns 58

maintenance 45 modes of operation 40, 55 modifications, FCC notice 74

nominal voltage, configuring 42

obtaining new batteries 47 On Battery LED, location 7 On Battery LED, troubleshooting 54 On button, location 7 On Bypass LED, troubleshooting 54 Operate mode 40 operating front panel controls 41 operations, UPS 40 optional items 64 ordering spares 63 output feature specifications 62 output specifications 60 output tolerance specifications 61 overload condition 58 Overload LED, location 7 Overload LED, troubleshooting 54 Overtemperature LED, location 7 Overtemperature LED, troubleshooting 54 overview, REPO port 10

replacing the batteries 45, 47 replacing the ERM 49 replacing the UPS 48 REPO condition 57 REPO port, location 10 REPO port, specifications 62 REPO port, verifying connection 44 required tools 12 Reset button, location 7 runtime specifications 62

safety considerations 12, 74 selecting a site 13 series number 74 site requirements 13 site wiring condition 58 Site Wiring Fault LED, location 7 Site Wiring Fault LED, troubleshooting 54 spares 63 specifications 60 Standby mode 40 storing batteries 46 support 65 supported hardware 64 system configuration settings 42

Taiwan battery recycling notice 74 technical support 65 telephone numbers 65 temperature ranges (environmental) 62 Test/Alarm Reset button, location 7 testing batteries 48 tools 12 tower conversion stands 35 troubleshooting 54

phone numbers 65 physical specifications 60 power management 53 power protection specifications 60, 61 powering down 44 preparation procedures 12

R/T3000 ERM 11 R/T3000 INTL 10 R/T3000 models 8 rack-to-tower conversion 31, 34 rear panel connectors 10, 11 regulatory compliance identification numbers 54, 74 regulatory compliance notices 74

updating the firmware 50 UPS does not start 58 UPS firmware, updating 50 UPS is on battery 57 UPS operations 40 UPS, configuring 42 UPS, installing 12, 16, 31 UPS, replacing 48 Utility LED, location 7 Utility LED, troubleshooting 54 utility power, connecting 23

voltage, configuring 42

Index 78

website, Hewlett Packard Enterprise 65 weight, ERM 60 weight, UPS 60

Index 79

HP R/T3000 G2 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Abstract

Contents

Component identification

UPS R/T3000 G2 overview

UPS front panel

UPS front panel controls

UPS front panel LED indicators

UPS R/T3000 models

R/T3000 NA and R/T3000j JPN rear panel

R/T3000h NA and R/T3000h JPN rear panel

R/T3000 INT rear panel

REPO port

ERM rear panel

Installation

Precautions

Preparing to install the hardware

Tools and materials

Selecting a site

Readying the equipment

Installing the mounting rails

Installing the UPS in a rack

Connecting the battery leads

Attaching the UPS front bezel

Connecting the host computer

Connecting the serial communications port

Connecting the USB communications port

Connecting the REPO port

Connecting the ground bonding cable

Connecting the UPS to utility power

Connecting devices to the UPS

Connecting the UPS cord retention clips

Charging the UPS batteries

Starting power to the load

Installing the ERM in a rack

Connecting the battery leads

Attaching the ERM front bezel

Connecting the ERM to the UPS

Switching on the ERM circuit breaker

Charging the ERM batteries

Installing the optional UPS Network Module

Connecting the UPS Network Module

Installing the UPS as a tower

Connecting the battery leads

Rotating the logo badge

Attaching the UPS front bezel

Attaching the tower conversion stands

Continuing the installation

Installing the ERM as a tower

Rotating the logo badge

Attaching the ERM front bezel

Attaching the tower conversion stands

Continuing the ERM installation

Installing the extension bars (if included)

Connecting and securing the power cords

UPS operations

Modes of operation

Standby mode

Operate mode

Configure mode

Battery mode

Auto-Bypass mode

Operating the UPS front panel controls

Configuring the UPS

Initiating a self-test

Silencing an audible alarm

Verifying the REPO port connection

Powering down the UPS

Maintenance

Removing the UPS front bezel

Removing the ERM front bezel

Replacing the batteries

Important battery safety information

Battery care and storage guidelines

Determining when to replace batteries

Obtaining new batteries

UPS battery replacement procedure