HP R/T3000 G2 User Manual
HPE R/T3000 G2 UPS
Abstract
This document includes installation, configuration, and operation information for the HPE R/T3000 G2 UPS. This document is for the person
User Guide
who installs and maintains power products. Hewlett Packard Enterprise assumes you are qualified in the servicing of high-voltage
equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 651176-003R a
November 2015
Edition: 4
© Copyright 2011, 2015 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Contents
Component identification ....................................................................................................................... 6
UPS R/T3000 G2 overview ...................................................................................................................................... 6
UPS front panel ........................................................................................................................................................ 6
UPS front panel controls .......................................................................................................................................... 7
UPS front panel LED indicators ................................................................................................................................ 7
UPS R/T3000 models ............................................................................................................................................... 8
R/T3000 NA and R/T3000j JPN rear panel .............................................................................................................. 8
R/T3000h NA and R/T3000h JPN rear panel ........................................................................................................... 9
R/T3000 INT rear panel .......................................................................................................................................... 10
REPO port .............................................................................................................................................................. 10
ERM rear panel ...................................................................................................................................................... 11
Installation ........................................................................................................................................... 12
Precautions ............................................................................................................................................................ 12
Preparing to install the hardware ............................................................................................................................ 12
Tools and materials ..................................................................................................................................... 12
Selecting a site ............................................................................................................................................ 13
Readying the equipment.............................................................................................................................. 13
Installing the mounting rails .................................................................................................................................... 13
Installing the UPS in a rack .................................................................................................................................... 16
Connecting the battery leads ....................................................................................................................... 17
Attaching the UPS front bezel ..................................................................................................................... 19
Connecting the host computer..................................................................................................................... 19
Connecting the REPO port .......................................................................................................................... 20
Connecting the ground bonding cable ......................................................................................................... 22
Connecting the UPS to utility power ............................................................................................................ 23
Connecting devices to the UPS ................................................................................................................... 23
Connecting the UPS cord retention clips ..................................................................................................... 24
Charging the UPS batteries ......................................................................................................................... 24
Starting power to the load............................................................................................................................ 25
Installing the ERM in a rack .................................................................................................................................... 25
Connecting the battery leads ....................................................................................................................... 26
Attaching the ERM front bezel ..................................................................................................................... 27
Connecting the ERM to the UPS ................................................................................................................. 28
Switching on the ERM circuit breaker.......................................................................................................... 29
Charging the ERM batteries ........................................................................................................................ 29
Installing the optional UPS Network Module .......................................................................................................... 30
Connecting the UPS Network Module ......................................................................................................... 31
Installing the UPS as a tower ................................................................................................................................. 31
Connecting the battery leads ....................................................................................................................... 31
Rotating the logo badge .............................................................................................................................. 32
Attaching the UPS front bezel ..................................................................................................................... 33
Attaching the tower conversion stands ........................................................................................................ 33
Continuing the installation ........................................................................................................................... 33
Installing the ERM as a tower ................................................................................................................................. 34
Rotating the logo badge .............................................................................................................................. 34
Attaching the ERM front bezel ..................................................................................................................... 35
Attaching the tower conversion stands ........................................................................................................ 35
Continuing the ERM installation .................................................................................................................. 37
Installing the extension bars (if included) ............................................................................................................... 38
Connecting and securing the power cords ............................................................................................................. 39
UPS operations.................................................................................................................................... 40
Modes of operation ................................................................................................................................................. 40
Standby mode ............................................................................................................................................. 40
Contents 3
Operate mode.............................................................................................................................................. 40
Configure mode ........................................................................................................................................... 41
Battery mode ............................................................................................................................................... 41
Auto-Bypass mode ...................................................................................................................................... 41
Operating the UPS front panel controls .................................................................................................................. 41
Configuring the UPS ............................................................................................................................................... 42
Initiating a self-test ................................................................................................................................................. 43
Silencing an audible alarm ..................................................................................................................................... 43
Verifying the REPO port connection ....................................................................................................................... 44
Powering down the UPS ........................................................................................................................................ 44
Maintenance ........................................................................................................................................ 45
Removing the UPS front bezel ............................................................................................................................... 45
Removing the ERM front bezel .............................................................................................................................. 45
Replacing the batteries ........................................................................................................................................... 45
Important battery safety information ............................................................................................................ 46
Battery care and storage guidelines ............................................................................................................ 46
Determining when to replace batteries ........................................................................................................ 46
Obtaining new batteries ............................................................................................................................... 47
UPS battery replacement procedure ........................................................................................................... 47
Testing the new battery module .................................................................................................................. 48
Replacing the UPS ................................................................................................................................................. 48
Replacing the ERM ................................................................................................................................................ 49
Replacing the UPS option card .............................................................................................................................. 49
Updating the UPS firmware .................................................................................................................................... 50
Configuring a USB to serial converter ......................................................................................................... 50
Reassigning the USB COM ports ................................................................................................................ 51
Power management ............................................................................................................................. 53
Power Protector software ....................................................................................................................................... 53
Troubleshooting ................................................................................................................................... 54
LED troubleshooting ............................................................................................................................................... 54
UPS is in Auto-Bypass mode ................................................................................................................................. 55
UPS is in Converter Off mode ................................................................................................................................ 55
General alarm condition ......................................................................................................................................... 56
Bypass is out of range ............................................................................................................................................ 56
Battery condition ..................................................................................................................................................... 57
UPS is on battery ................................................................................................................................................... 57
Input voltage is out of range ................................................................................................................................... 57
Overtemperature condition ..................................................................................................................................... 57
Internal UPS fault condition .................................................................................................................................... 57
REPO condition ...................................................................................................................................................... 57
Site wiring condition ............................................................................................................................................... 58
Overload condition ................................................................................................................................................. 58
Checksum failure error ........................................................................................................................................... 58
UPS does not start ................................................................................................................................................. 58
Low battery shutdowns ........................................................................................................................................... 58
UPS does not provide the expected backup time .................................................................................................. 59
UPS frequently switches between utility and battery power ................................................................................... 59
Specifications ...................................................................................................................................... 60
UPS physical specifications ................................................................................................................................... 60
ERM physical specifications ................................................................................................................................... 60
UPS input specifications ......................................................................................................................................... 60
UPS output specifications ...................................................................................................................................... 60
Power protection specifications ................................................................................................................... 61
Output tolerance specifications ................................................................................................................... 61
Output feature specifications ....................................................................................................................... 61
Battery specifications ............................................................................................................................................. 61
High-voltage UPS battery runtimes ........................................................................................................................ 62
Low-voltage UPS battery runtimes ......................................................................................................................... 62
Contents 4
Environmental specifications .................................................................................................................................. 62
REPO port specifications ....................................................................................................................................... 62
Spares ................................................................................................................................................. 63
Ordering spares ...................................................................................................................................................... 63
UPS spare parts list ................................................................................................................................................ 63
ERM spare parts list ............................................................................................................................................... 64
Hardware options ................................................................................................................................................... 64
Support and other resources................................................................................................................ 65
Accessing Hewlett Packard Enterprise Support ..................................................................................................... 65
Information to collect ................................................................................................................................... 65
Accessing updates ................................................................................................................................................. 65
Websites ................................................................................................................................................................. 65
Customer Self Repair ............................................................................................................................................. 66
Remote support ...................................................................................................................................................... 73
Warranty and regulatory information .................................................................................................... 74
Warranty information .............................................................................................................................................. 74
Regulatory information ........................................................................................................................................... 74
Safety and regulatory compliance ............................................................................................................... 74
Turkey RoHS material content declaration .................................................................................................. 74
Ukraine RoHS material content declaration ................................................................................................ 74
Acronyms and abbreviations ................................................................................................................ 75
Documentation feedback ..................................................................................................................... 76
Index .................................................................................................................................................... 77
Contents 5
Component identification
Item
Description
1
Battery compartment
Front panel display
UPS R/T3000 G2 overview
The UPS R/T3000 G2 features a 2U rack-mount with convertible tower design and offers power protection
for loads up to a maximum of 3300 VA/3000 W (these numbers might vary by model).
To benefit from the latest product enhancements, update to the latest versions of UPS firmware and
software.
OTE: To download the latest versions of UPS firmware and software, see the Hewlett
N
Packard Enterprise website (http://www.hpe.com/info/rackandpower).
UPS front panel
2
Component identification 6
UPS front panel controls
Test/Alarm Reset button
Silences UPS alarms ("Silencing an audible
Off button
Places the UPS in Standby mode (on page
On button
Powers up the UPS ("Starting power to the
Battery Start button
Starts the UPS on battery power when
Item Description Function
1
2
3
4
alarm" on page 43)
40)
load" on page 25)
pressed with the On button
UPS front panel LED indicators
The front panel is shown with the bezel removed.
Component identification 7
Item LED
1
Self Test
On—The load level is greater than 10%.
2
Battery Fault
On—The load level is greater than 25%.
3
Site Wiring Fault
On—The load level is greater than 50%.
4
Overtemperature
On—The load level is greater than 75%.
5
Overload
On—The load level is greater than 100%.
6
On Bypass
7
On Battery
8
Utility
•
•
•
•
•
•
•
•
•
Item
Description
1
UPS option card
2
USB communications port
3
Serial communications port
4
Load segment circuit breaker
Load level
description
For more information, see "LED troubleshooting (on page 54)" .
UPS R/T3000 models
UPS model Description
R/T3000 NA and R/T3000j JPN
R/T3000h NA and R/T3000h
JPN
R/T3000 INT
Domestic/Japanese
Low-voltage
Nondetachable NEMA L5-30 plug
Domestic
High-voltage
Nondetachable NEMA L6-20 plug
International
High-voltage
Detachable country-specific plug
R/T3000 NA and R/T3000j JPN rear panel
Component identification 8
Item
Description
Load segment 1 (two NEMA 5-20R T-Slot receptacles)
6
Load segment circuit breaker
7
Load segment 2 (two NEMA 5-20R T-Slot receptacles)
PDU output (NEMA L5-30R) receptacle (load segment 1)
9
Cord retention clip attachment location
10
Cord retention clip attachment location
11
Ground bonding screw
12
Power cord with L5-30 plug
1
UPS option card
2
USB communications port
3
Serial communications port
4
Ground bonding screw
Load segment 1 and 2 (one IEC-320-C19 receptacle)
6
Load segment 1 (three IEC-320-C13 receptacles)
7
Load segment 2 (three IEC-320-C13 receptacles)
8
PDU output (L6-20) receptacle (load segment 1)
9
Cord retention clip attachment location
10
Cord retention clip attachment location
11
Cord retention clip attachment location
12
Ground bonding screw
13
REPO port
14
Power cord with L6-20 plug
5
8
R/T3000h NA and R/T3000h JPN rear panel
Item Description
5
Component identification 9
R/T3000 INT rear panel
Item
Description
1
UPS option card
2
USB communications port
3
Serial communications port
4
Ground bonding screw
5
Load segment 1 and 2 (one IEC-320-C19 receptacle)
6
Load segment 1 (three IEC-320-C13 receptacles)
7
Load segment 2 (three IEC-320-C13 receptacles)
8
Cord retention clip attachment location
9
Cord retention clip attachment location
10
Cord retention clip attachment location
11
Ground bonding screw
12
REPO port
Input power receptacle (IEC-320-C20) for country-specific plug
13
attachment
REPO port
The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at
the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port
must be connected to a remote, normally-open switch (not supplied). The REPO switch is used in
conjunction with a main disconnect device that removes the AC source from the input of the UPS. When
the switch is closed:
• The REPO feature immediately powers down protected devices and does not utilize the orderly
shutdown procedure initiated by power management software.
• The REPO feature shuts down UPS units operating under either utility or battery power.
N
OTE: If the UPS was operating on battery power when the remote switch was closed, no
power is available to the load devices until utility power is restored and the UPS has been
manually powered up.
Component identification 10
To restore power to the load devices after the REPO feature is activated, press the On button after the AC
Circuit breaker
2
ERM output connector cable (to the UPS)
3
ERM input connector (from another ERM)
source is reconnected to the UPS.
IMPORTANT: Pressing and holding the On button without utility present normally initiates a
battery start and the UPS assumes the load. However, if the On button is pressed and a REPO
is detected, battery start is inhibited and the UPS is not able to assume the load. The
electronics module fan spins and the General Alarm LED and an audible alarm are active as
long as the On button is held.
To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units
can be connected to a single switch.
ERM rear panel
Item Description
1
Component identification 11
Installation
Precautions
Save these instructions. This document contains important safety instructions that should be followed
during installation, operation, and maintenance of the UPS and batteries.
WARNING: A risk of personal injury from electric shock and hazardous energy levels exists.
The installation of options and routine maintenance and service of this product must be
performed by individuals who are knowledgeable about the procedures, precautions, and
hazards associated with AC power products.
37 kg
82 lb
45 kg
100 lb
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
• Disconnect load devices before disconnecting the UPS from the utility power source.
This symbol indicates that the UPS exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
This symbol indicates that the ERM exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
Preparing to install the hardware
Before installing the hardware:
1. Be sure the necessary tools and materials (on page 12) are available.
2. Select an installation site ("Selecting a site" on page 13).
Tools and materials
3. Prepare the equipment ("Readying the equipment" on page 13) for installation in the rack.
The following tools are required for installation:
• Phillips screwdriver
• 10-mm hex-nut driver
The following items are supplied with the rack:
• Screws
• Hex nuts
• Cage nuts
• Cage nut-fitting tool
Installation 12
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and
humidity-controlled indoor environment, free of conductive contaminants.
When selecting a site, consider the following factors:
• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack
assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
temperature ("Environmental specifications" on page 62).
• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must
not be compromised.
• Circuit overloading—Consideration should be given to the connection of the equipment to the supply
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.
• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
attention should be given to supply connections other than direct connections to the branch circuit,
such as the use of power strips.
• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for
the specific UPS as stated in "Input specifications" .
Readying the equipment
1. Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the
battery recharge date label has passed without the battery being recharged, contact a Hewlett
2. Transport the packaged unit to its installation location.
3. Unpack the equipment near the rack where the unit will be assembled.
Packard Enterprise authorized service representative for directions.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.
Installing the mounting rails
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
If preparing the rails for integrated shipping, follow the same instructions in "Installing the UPS in a rack
(on page 16)" or "Installing the UPS as a tower (on page 31)."
component is extended for any reason.
Mounting hardware for square- and round-holed racks is included in the UPS kit.
Installation 13
To install the mounting rails:
1. Loosen the wing nuts or hex nuts, and then extend the brackets to the appropriate length.
2. Insert screws through the rack into the mounting rail and the front of each mounting bracket.
Installation 14
3.
Install cage nuts or clip nuts into the rear of the rack.
4. Insert screws through the mounting rail into the cage nuts or clip nuts.
Installation 15
5.
Tighten the wing nuts or hex nuts.
6. Install the rear stabilization bracket using wing nuts. Wait until the unit is installed and the brackets
are adjusted before tightening the nuts.
Installing the UPS in a rack
lBefore installing the unit, review and adhere to all warnings provided in "Precautions (on page 12)."
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of
equipment in the rack might cause the rack to become unstable. Install the heavier
1. Install the mounting rails.
components first, and then continue to populate the rack from the bottom to the top.
Installation 16
2.
Install the mounting ears on the chassis using the screws provided.
3. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.
4. Attach the chassis to the rack using the supplied screws.
Connecting the battery leads
WARNING: To prevent personal injury from electric shock or damage to the equipment,
remove the battery lead labels, and verify that the ERM circuit breakers are in the Off position.
Installation 17
Installation 18
Attaching the UPS front bezel
Connecting the host computer
CAUTION: Only one communications port can be connected to the host computer.
Connecting more than one will result in unexpected UPS behavior. If an option card is installed,
the serial and USB communications ports are automatically disabled.
Connect the UPS to a host computer using either the USB cable or the DB9 serial cable included with the
UPS. Install HPE Power Protector on the host computer. See the Hewlett Packard Enterprise website
(http://www.hpe.com/info/rackandpower) to download the latest version.
NOTE: To install and configure the software, see the software user guide. The software user
guide is available for download from the Hewlett Packard Enterprise website
(http://www.hpe.com/info/rackandpower).
Installation 19
Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the
communications port to the host computer.
IMPORTANT: Power protector software requires the communications port to be
appropriately cabled to the host computer.
Connecting the USB communications port
Connecting the REPO port
WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while
connecting the REPO port.
Installation 20
WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11,
a UPS installed in a computer equipment room must be connected to a REPO circuit.
IMPORTANT: The remote switch must be in the Off (open) position to enable power to the
output receptacles.
NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or
equivalent).
Separate wire pairs are attached to a single, normally-open contact in a parallel connection. Hewlett
Packard Enterprise recommends using different colors for the positive and negative wires.
If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated. To
avoid REPO port disconnect:
• Minimize wire strain while connecting the REPO port.
• Avoid allowing the wires to hang in the rear of the UPS.
Installation 21
• Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS.
For more information about the REPO port, see "REPO port (on page 10)".
For information about verifying the REPO connection, see "Verifying the REPO port connection (on page
Connecting the ground bonding cable
44)".
l
NOTE: UPS appearance might vary depending on the specific unit installed.
The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding
cable if the rack contains any conductors for the purpose of functional grounding or bonding of
ungrounded metal parts.
Installation 22
The ground bonding cable is not included.
Connecting the UPS to utility power
WARNING: To prevent injury from electric shock or damage to the equipment:
• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the
equipment and is easily accessible.
• Do not disable the grounding plug on the input line cord. The grounding plug is an important
safety feature.
• Do not use extension cords.
Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters
Connecting devices to the UPS
Standby mode and begins charging the batteries.
Installation 23
CAUTION: Do not plug laser printers into the UPS output receptacles. The instantaneous
current drawn by this type of printer can overload the UPS.
Before connecting devices, verify that the UPS will not overload by checking that the ratings of the devices
do not exceed the UPS capacity. If the equipment rating is listed in amps, multiply the number of amps by
the selected output voltage to determine the VA.
After verifying that the UPS will not overload (depending on your model):
• Connect the device power cords to the output receptacles on the rear panel of the UPS.
-or-
• Connect devices to the output receptacles on the rear panel of the UPS using the IEC-to-IEC power
cords included with the UPS.
To provide additional receptacles:
• Plug a PDU into the PDU output receptacle. The PDU output receptacle is part of load segment 1
and can be turned off and on using power protector software (on page 53).
• Plug an extension bar into any IEC-320-C19 receptacle to yield eight additional IEC-320-C13
receptacles.
Connecting the UPS cord retention clips
NOTE: UPS appearance might vary depending on the specific unit installed.
Charging the UPS batteries
With the UPS in Standby mode, allow the batteries to charge before putting the UPS into service.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 80 percent of their capacity within 3 hours
• 100 percent of their capacity within 48 hours
Installation 24
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