HP R3000, T3000, R/T3000 User Manual
HP UPS R/T3000
User Guide
Part Number 507932-002
December 2009 (Second Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intended audience
This guide is for the person who operates, configures, maintains, and troubleshoots UPSs. HP assumes
you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in
products with hazardous energy levels.
Contents
Component identification ............................................................................................................... 7
UPS R/T3000 overview ................................................................................................................................ 7
UPS front panel ............................................................................................................................................ 7
UPS front panel controls ................................................................................................................................ 8
UPS front panel LED indicators ....................................................................................................................... 8
HP UPS R/T3000 models .............................................................................................................................. 9
R/T3000 NA and R/T3000j JPN rear panel .................................................................................................. 9
R/T3000h NA and R/T3000h JPN rear panel .............................................................................................. 10
R/T3000 INT rear panel ............................................................................................................................. 11
REPO port ................................................................................................................................................. 11
ERM rear panel .......................................................................................................................................... 12
Installation ................................................................................................................................. 13
Precautions ................................................................................................................................................ 13
Preparing to install the hardware ................................................................................................................. 13
Tools and materials .......................................................................................................................... 13
Selecting a site ................................................................................................................................ 14
Readying the equipment ................................................................................................................... 14
Installing the mounting rails ......................................................................................................................... 14
Installing the UPS in a rack .......................................................................................................................... 18
Connecting the battery leads ............................................................................................................. 19
Attaching the UPS front bezel ............................................................................................................ 20
Connecting the serial communications port ......................................................................................... 20
Connecting the USB communications port ........................................................................................... 21
Connecting the REPO port ................................................................................................................. 21
Connecting the ground bonding cable ............................................................................................... 23
Connecting the UPS to utility power.................................................................................................... 24
Connecting devices to the UPS .......................................................................................................... 24
Connecting the UPS cord retention clips ............................................................................................. 25
Charging the UPS batteries ............................................................................................................... 25
Starting power to the load ................................................................................................................. 26
Installing the UPS as a tower ....................................................................................................................... 26
Connecting the battery leads ............................................................................................................. 26
Rotating the logo badge ................................................................................................................... 27
Attaching the UPS front bezel ............................................................................................................ 27
Attaching the tower conversion stands ................................................................................................ 27
Continuing the installation ................................................................................................................. 28
Installing the extension bars (if included) ....................................................................................................... 29
Connecting and securing the power cords .................................................................................................... 30
Installing the ERM in a rack ......................................................................................................................... 30
Connecting the battery leads ............................................................................................................. 31
Attaching the ERM front bezel ........................................................................................................... 32
Connecting the ERM to the UPS ......................................................................................................... 33
Switching on the ERM circuit breaker ................................................................................................. 34
Charging the ERM batteries ................................................................................................
Installing the ERM as a tower....................................................................................................................... 35
Rotating the logo badge ................................................................................................................... 35
............... 34
Attaching the ERM front bezel ........................................................................................................... 35
Attaching the tower conversion stands ................................................................................................ 35
Continuing the installation ................................................................................................................. 37
UPS operations ........................................................................................................................... 38
Modes of operation .................................................................................................................................... 38
Standby mode ................................................................................................................................. 38
Operate mode ................................................................................................................................. 38
Configure mode ............................................................................................................................... 39
Battery mode ................................................................................................................................... 39
Auto-Bypass mode ............................................................................................................................ 39
Operating the UPS front panel controls ......................................................................................................... 39
Configuring the UPS ................................................................................................................................... 40
Initiating a self-test ...................................................................................................................................... 41
Silencing an audible alarm ......................................................................................................................... 42
Verifying the REPO port connection .............................................................................................................. 42
Powering down the UPS .............................................................................................................................. 42
Maintenance .............................................................................................................................. 43
Removing the UPS front bezel ...................................................................................................................... 43
Removing the ERM front bezel ..................................................................................................................... 43
Replacing the UPS option card .................................................................................................................... 43
Replacing the batteries ............................................................................................................................... 44
Important battery safety information ................................................................................................... 44
Battery care and storage guidelines ................................................................................................... 45
Determining when to replace batteries ................................................................................................ 45
Obtaining new batteries ................................................................................................................... 45
UPS battery replacement procedure ................................................................................................... 46
Testing the new battery module .......................................................................................................... 47
Replacing the UPS ...................................................................................................................................... 47
Replacing the ERM ..................................................................................................................................... 48
Updating the UPS firmware ......................................................................................................................... 48
Configuring a USB to serial converter ................................................................................................. 48
Reassigning the USB COM ports........................................................................................................ 49
Power management .................................................................................................................... 51
Power management software ....................................................................................................................... 51
Troubleshooting .......................................................................................................................... 52
LED troubleshooting .................................................................................................................................... 52
UPS is in Auto-Bypass mode ........................................................................................................................ 53
UPS is in Converter Off mode ...................................................................................................................... 54
General alarm condition ............................................................................................................................. 54
Bypass is out of range ................................................................................................................................ 55
Battery condition ........................................................................................................................................ 55
UPS is on battery ........................................................................................................................................ 55
Input voltage is out of range
Overtemperature condition .......................................................................................................................... 56
Internal UPS fault condition ......................................................................................................................... 56
REPO condition .......................................................................................................................................... 56
Site wiring condition ................................................................................................................................... 56
Overload condition .................................................................................................................................... 57
Checksum failure error ................................................................................................................................ 57
UPS does not start ...................................................................................................................................... 57
Low battery shutdowns ................................................................................................................................ 57
........................................................................................................................ 56
UPS does not provide the expected backup time ........................................................................................... 57
UPS frequently switches between utility and battery power ............................................................................. 58
Specifications ............................................................................................................................. 59
UPS physical specifications ......................................................................................................................... 59
ERM physical specifications ......................................................................................................................... 59
UPS input specifications .............................................................................................................................. 59
UPS output specifications ............................................................................................................................ 59
Power protection specifications .......................................................................................................... 60
Output tolerance specifications .......................................................................................................... 60
Output feature specifications ............................................................................................................. 60
Battery specifications .................................................................................................................................. 61
High-voltage UPS battery runtimes ................................................................................................................ 61
Low-voltage UPS battery runtimes ................................................................................................................. 61
Environmental specifications ........................................................................................................................ 61
REPO port specifications ............................................................................................................................. 62
Spares ....................................................................................................................................... 63
Ordering spares ......................................................................................................................................... 63
UPS spare parts list..................................................................................................................................... 63
ERM spare parts list .................................................................................................................................... 64
Hardware options ...................................................................................................................................... 64
Technical support ........................................................................................................................ 65
Before you contact HP ................................................................................................................................ 65
HP contact information ................................................................................................................................ 65
Warranty information .................................................................................................................. 66
Limited warranty ........................................................................................................................................ 66
$250,000 Computer Load Protection Guarantee ........................................................................................... 66
Pre-Failure Battery Warranty ........................................................................................................................ 66
Recommended duration of use ..................................................................................................................... 67
Regulatory compliance notices ..................................................................................................... 68
Regulatory compliance identification numbers ............................................................................................... 68
Federal Communications Commission notice ................................................................................................. 68
FCC rating label .............................................................................................................................. 68
Class A equipment ........................................................................................................................... 68
Class B equipment ............................................................................................................................ 68
Declaration of conformity for products marked with the FCC logo, United States only ........................................ 69
Modifications ............................................................................................................................................. 69
Cables ...................................................................................................................................................... 69
Canadian notice (Avis Canadien) ................................................................................................................ 70
European Union regulatory notice ................................................................................................................ 70
Disposal of waste equipment by users in private households in the European Union .......................................... 70
Japanese notice ......................................................................................................................................... 71
BSMI notice ............................................................................................................................................... 72
Korean notice ................................................................................................................................
Chinese notice ........................................................................................................................................... 72
Battery replacement notice .......................................................................................................................... 72
Taiwan battery recycling notice ................................................................................................................... 73
Power cord statement for Japan ................................................................................................................... 73
............ 72
Electrostatic discharge ................................................................................................................. 74
Preventing electrostatic discharge ................................................................................................................ 74
Grounding methods to prevent electrostatic discharge .................................................................................... 74
Acronyms and abbreviations ........................................................................................................ 75
Index ......................................................................................................................................... 77
Component identification
UPS R/T3000 overview
The HP UPS R/T3000 features a 2U rack-mount with convertible tower design and offers power protection
for loads up to a maximum of 3300 VA/3000 W (these numbers might vary by model).
To benefit from the latest product enhancements, update to the latest versions of UPS firmware and
software.
NOTE: To download the latest versions of UPS firmware and software, see the HP website
UPS front panel
(http://www.hp.com/go/rackandpower
).
Item Description
1 Battery compartment
2 Front panel display
Component identification 7
UPS front panel controls
Item Description Function
1 Test/Alarm Reset button
2 Off button
3 On button
4 Battery Start button
Silences UPS alarms ("Silencing an audible
alarm" on page 42)
Places the UPS in Standby mode (on page
38)
Powers up the UPS ("Starting power to the
load" on page 26)
Starts the UPS on battery power when
pressed with the On button
UPS front panel LED indicators
Component identification 8
The front panel is shown with the bezel removed.
•
•
•
•
•
•
•
•
•
Item LED description Load level
1 Self Test On—The load level is greater than 10%.
2 Battery Fault On—The load level is greater than 25%.
3 Site Wiring Fault On—The load level is greater than 50%.
4 Overtemperature On—The load level is greater than 75%.
5 Overload On—The load level is greater than 100%.
6 On Bypass
7 On Battery
8 Utility
For more information, see "LED troubleshooting (on page 52)" .
HP UPS R/T3000 models
UPS model Description
R/T3000 NA and R/T3000j
JPN
Domestic/Japanese
Low-voltage
Nondetachable NEMA L5-30 plug
R/T3000h NA and R/T3000h
JPN
Domestic
High-voltage
Nondetachable NEMA L6-20 plug
R/T3000 INT
International
High-voltage
Detachable country-specific plug
R/T3000 NA and R/T3000j JPN rear panel
Component identification 9
Item Description
1 REPO port
2 Ground bonding screw
3 USB communications port
4 Serial communications port
5 Load segment 1 (two NEMA 5-20T receptacles)
6 Load segment 2 (two NEMA 5-20T receptacles)
7 PDU output (NEMA L - 0R) receptacle (load segment 1)
5 3
8 ERM connector
9 Cord retention clip attachment locations
10 Load segment circuit breakers
11 Power cord with L5-30 plug
12 Option slot
R/T3000h NA and R/T3000h JPN rear panel
Item Description
1 Option slot
2 USB port
3 Serial communications port
4 Load segment 1 (one IEC-320-C19 receptacle)
5 Load segment 2 (one IEC-320-C19 receptacle)
6 Load segment 1 (three IEC-320-C13 receptacles)
7 Load segment 2 (three IEC-320-C13 receptacles)
8 PDU output (L6-20) receptacle (load segment 1)
9 ERM connector
Component identification 10
Item Description
10 Cord retention clip attachment locations
11 Ground bonding screw
12 REPO port
13 Power cord with L6-20 plug
R/T3000 INT rear panel
Item Description
1 Option slot
2 USB port
3 Serial communications port
4 Load segment 1 (one IEC-320-C19 receptacle)
5 Load segment 2 (one IEC-320-C19 receptacle)
6 Load segment 1 (three IEC-320-C13 receptacles)
7 Load segment 2 (three IEC-320-C13 receptacles)
8 ERM connector
9 Cord retention clip attachment locations
10 Ground bonding screw
11 REPO port
12
Input power receptacle (IEC-320-C19) for country-specific plug
attachment
REPO port
The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at
the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port
Component identification 11
must be connected to a remote, normally-open switch (not supplied). The REPO switch is used in
conjunction with a main disconnect device that removes the AC source from the input of the UPS. When
the switch is closed:
• The REPO feature immediately powers down protected devices and does not utilize the orderly
shutdown procedure initiated by power management software.
• The REPO feature shuts down UPS units operating under either utility or battery power.
NOTE: If the UPS was operating on battery power when the remote switch was closed, no
power is available to the load devices until utility power is restored and the UPS has been
To restore power to the load devices after the REPO feature is activated, press the On button after the AC
source is reconnected to the UPS.
To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can
be connected to a single switch.
manually powered up.
IMPORTANT: Pressing and holding the On button without utility present normally initiates a
battery start and the UPS assumes the load. However, if the On button is pressed and a REPO
is detected, battery start is inhibited and the UPS is not able to assume the load. The
electronics module fan spins, and the Self Test, Battery Fault, Site Wiring Fault, and
Overtemperature LEDs and an audible alarm are active as long as the On button is held.
ERM rear panel
Item Description
1 Circuit breaker
2 ERM output connector cable (to the UPS)
3 ERM input connector (from another ERM)
Component identification 12
Installation
Precautions
Save these instructions. This document contains important safety instructions that should be followed
during installation, operation, and maintenance of the UPS and batteries.
WARNING: A risk of personal injury from electric shock and hazardous energy levels exists.
The installation of options and routine maintenance and service of this product must be
performed by individuals who are knowledgeable about the procedures, precautions, and
hazards associated with AC power products.
37 kg
82 lb
55 kg
122 lb
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
• Disconnect load devices before disconnecting the UPS from the utility power source.
This symbol indicates that the UPS exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
This symbol indicates that the ERM exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
Preparing to install the hardware
Before installing the hardware:
1. Be sure the necessary tools and materials (on page 13) are available.
2. Select an installation site ("Selecting a site" on page 14).
Tools and materials
3. Prepare the equipment ("Readying the equipment" on page 14) for installation in the rack.
The following tools are required for installation:
• Phillips screwdriver
• 10-mm hex-nut driver
The following items are supplied with the rack:
• Screws
Installation 13
• Hex nuts
• Cage nuts
• Cage nut-fitting tool
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-
When selecting a site, consider the following factors:
• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack
• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must
• Circuit overloading—Consideration should be given to the connection of the equipment to the supply
• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
controlled indoor environment, free of conductive contaminants.
assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
temperature ("Environmental specifications" on page 61).
not be compromised.
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.
attention should be given to supply connections other than direct connections to the branch circuit,
such as the use of power strips.
• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for
the specific UPS as stated in "Input specifications ("UPS input specifications" on page 59)" .
Readying the equipment
1. Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the
battery recharge date label has passed without the battery being recharged, contact an HP
2. Transport the packaged unit to its installation location.
3. Unpack the equipment near the rack where the unit will be assembled.
authorized service representative for directions.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the
top.
Installing the mounting rails
Installation 14
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
NOTE: If preparing the rails for integrated shipping, follow the same instructions as in
"Installing the UPS ("Installing the UPS as a tower" on page 26, "Installing the UPS in a rack"
on page 18)."
NOTE: Mounting hardware for square- and round-holed racks is included in the UPS kit.
1. Loosen the wing nuts or hex nuts, and then extend the brackets to the desired length.
Installation 15
2.
Insert screws through the rack into the mounting rail and the front of each mounting bracket.
3. Install cage nuts or clip nuts into the rear of the rack.
Installation 16
4.
Insert screws through the mounting rail into the cage nuts or clip nuts.
5. Tighten the wing nuts or hex nuts.
Installation 17
6.
Install the rear stabilization bracket using wing nuts. Wait until the unit is installed and the brackets
are adjusted before tightening the nuts.
Installing the UPS in a rack
Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)."
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of
equipment in the rack might cause the rack to become unstable. Install the heavier
1. Install the mounting rails ("Installing the mounting rails" on page 14).
2. Install the mounting ears on the chassis using the screws provided.
components first, and then continue to populate the rack from the bottom to the top.
3. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.
Installation 18
4.
Attach the chassis to the rack using the supplied screws.
Connecting the battery leads
WARNING: To prevent personal injury from electric shock or damage to the equipment,
remove the battery lead labels, and verify that the ERM circuit breakers are in the Off
position.
Installation 19
Attaching the UPS front bezel
Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the
communications port to the host computer.
IMPORTANT: Power management software requires the communications port to be
appropriately cabled to the host computer.
Installation 20
Connecting the USB communications port
Connecting the REPO port
Installation 21
WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while
connecting the REPO port.
WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11,
a UPS installed in a computer equipment room must be connected to a REPO circuit.
IMPORTANT: The remote switch must be in the Off (open) position to enable power to the
output receptacles.
NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or
equivalent).
Separate wire pairs are attached to a single, normally-open contact in a parallel connection. HP
recommends using different colors for the positive and negative wires.
If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated. To
avoid REPO port disconnect:
Installation 22
• Minimize wire strain while connecting the REPO port.
• Avoid allowing the wires to hang in the rear of the UPS.
• Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS.
For more information about the REPO port, see "REPO port (on page 11)" .
For information about verifying the REPO connection, see "Verifying the REPO port connection (on page
42)" .
Connecting the ground bonding cable
NOTE: UPS appearance might vary depending on the specific unit installed.
The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding
cable if the rack contains any conductors for the purpose of functional grounding or bonding of
ungrounded metal parts.
Installation 23
The ground bonding cable is not included.
Connecting the UPS to utility power
WARNING: To prevent injury from electric shock or damage to the equipment:
• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the
equipment and is easily accessible.
• Do not disable the grounding plug on the input line cord. The grounding plug is an
important safety feature.
• Do not use extension cords.
Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters
Standby mode and begins charging the batteries.
Connecting devices to the UPS
Installation 24
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