The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intended audience
This guide is for the person who operates, configures, maintains, and troubleshoots UPSs. HP assumes
you are qualified in the servicing of high-voltage equipment and trained in recognizing hazards in
products with hazardous energy levels.
UPS front panel ............................................................................................................................................ 7
UPS front panel controls ................................................................................................................................ 8
UPS front panel LED indicators ....................................................................................................................... 8
HP UPS R/T3000 models .............................................................................................................................. 9
R/T3000 NA and R/T3000j JPN rear panel .................................................................................................. 9
R/T3000h NA and R/T3000h JPN rear panel .............................................................................................. 10
R/T3000 INT rear panel ............................................................................................................................. 11
REPO port ................................................................................................................................................. 11
Preparing to install the hardware ................................................................................................................. 13
Tools and materials .......................................................................................................................... 13
Selecting a site ................................................................................................................................ 14
Readying the equipment ................................................................................................................... 14
Installing the mounting rails ......................................................................................................................... 14
Installing the UPS in a rack .......................................................................................................................... 18
Connecting the battery leads ............................................................................................................. 19
Attaching the UPS front bezel ............................................................................................................ 20
Connecting the serial communications port ......................................................................................... 20
Connecting the USB communications port ........................................................................................... 21
Connecting the REPO port ................................................................................................................. 21
Connecting the ground bonding cable ............................................................................................... 23
Connecting the UPS to utility power.................................................................................................... 24
Connecting devices to the UPS .......................................................................................................... 24
Connecting the UPS cord retention clips ............................................................................................. 25
Charging the UPS batteries ............................................................................................................... 25
Starting power to the load ................................................................................................................. 26
Installing the UPS as a tower ....................................................................................................................... 26
Connecting the battery leads ............................................................................................................. 26
Rotating the logo badge ................................................................................................................... 27
Attaching the UPS front bezel ............................................................................................................ 27
Attaching the tower conversion stands ................................................................................................ 27
Continuing the installation ................................................................................................................. 28
Installing the extension bars (if included) ....................................................................................................... 29
Connecting and securing the power cords .................................................................................................... 30
Installing the ERM in a rack ......................................................................................................................... 30
Connecting the battery leads ............................................................................................................. 31
Attaching the ERM front bezel ........................................................................................................... 32
Connecting the ERM to the UPS ......................................................................................................... 33
Switching on the ERM circuit breaker ................................................................................................. 34
Charging the ERM batteries ................................................................................................
Installing the ERM as a tower....................................................................................................................... 35
Rotating the logo badge ................................................................................................................... 35
............... 34
Attaching the ERM front bezel ........................................................................................................... 35
Attaching the tower conversion stands ................................................................................................ 35
Continuing the installation ................................................................................................................. 37
Modes of operation .................................................................................................................................... 38
Operating the UPS front panel controls ......................................................................................................... 39
Configuring the UPS ................................................................................................................................... 40
Initiating a self-test ...................................................................................................................................... 41
Silencing an audible alarm ......................................................................................................................... 42
Verifying the REPO port connection .............................................................................................................. 42
Powering down the UPS .............................................................................................................................. 42
Removing the UPS front bezel ...................................................................................................................... 43
Removing the ERM front bezel ..................................................................................................................... 43
Replacing the UPS option card .................................................................................................................... 43
Replacing the batteries ............................................................................................................................... 44
Important battery safety information ................................................................................................... 44
Battery care and storage guidelines ................................................................................................... 45
Determining when to replace batteries ................................................................................................ 45
Obtaining new batteries ................................................................................................................... 45
Testing the new battery module .......................................................................................................... 47
Replacing the UPS ...................................................................................................................................... 47
Replacing the ERM ..................................................................................................................................... 48
Updating the UPS firmware ......................................................................................................................... 48
Configuring a USB to serial converter ................................................................................................. 48
Reassigning the USB COM ports........................................................................................................ 49
Power management .................................................................................................................... 51
Power management software ....................................................................................................................... 51
LED troubleshooting .................................................................................................................................... 52
UPS is in Auto-Bypass mode ........................................................................................................................ 53
UPS is in Converter Off mode ...................................................................................................................... 54
General alarm condition ............................................................................................................................. 54
Bypass is out of range ................................................................................................................................ 55
UPS is on battery ........................................................................................................................................ 55
Site wiring condition ................................................................................................................................... 56
UPS does not start ...................................................................................................................................... 57
REPO port specifications ............................................................................................................................. 62
UPS spare parts list..................................................................................................................................... 63
ERM spare parts list .................................................................................................................................... 64
Technical support ........................................................................................................................ 65
Before you contact HP ................................................................................................................................ 65
HP contact information ................................................................................................................................ 65
Warranty information .................................................................................................................. 66
Canadian notice (Avis Canadien) ................................................................................................................ 70
European Union regulatory notice ................................................................................................................ 70
Disposal of waste equipment by users in private households in the European Union .......................................... 70
Japanese notice ......................................................................................................................................... 71
Korean notice ................................................................................................................................
Chinese notice ........................................................................................................................................... 72
Grounding methods to prevent electrostatic discharge .................................................................................... 74
Acronyms and abbreviations ........................................................................................................ 75
Index ......................................................................................................................................... 77
Component identification
UPS R/T3000 overview
The HP UPS R/T3000 features a 2U rack-mount with convertible tower design and offers power protection
for loads up to a maximum of 3300 VA/3000 W (these numbers might vary by model).
To benefit from the latest product enhancements, update to the latest versions of UPS firmware and
software.
NOTE: To download the latest versions of UPS firmware and software, see the HP website
UPS front panel
(http://www.hp.com/go/rackandpower
).
Item Description
1 Battery compartment
2 Front panel display
Component identification 7
UPS front panel controls
Item Description Function
1 Test/Alarm Reset button
2 Off button
3 On button
4 Battery Start button
Silences UPS alarms ("Silencing an audible
alarm" on page 42)
Places the UPS in Standby mode (on page
38)
Powers up the UPS ("Starting power to the
load" on page 26)
Starts the UPS on battery power when
pressed with the On button
UPS front panel LED indicators
Component identification 8
The front panel is shown with the bezel removed.
•
•
•
•
•
•
•
•
•
Item LED description Load level
1 Self Test On—The load level is greater than 10%.
2 Battery Fault On—The load level is greater than 25%.
3 Site Wiring Fault On—The load level is greater than 50%.
4 Overtemperature On—The load level is greater than 75%.
5 Overload On—The load level is greater than 100%.
6 On Bypass
7 On Battery
8 Utility
For more information, see "LED troubleshooting (on page 52)" .
HP UPS R/T3000 models
UPS model Description
R/T3000 NA and R/T3000j
JPN
Domestic/Japanese Low-voltage Nondetachable NEMA L5-30 plug
R/T3000h NA and R/T3000h
JPN
Domestic High-voltage Nondetachable NEMA L6-20 plug
R/T3000 INT
International High-voltage Detachable country-specific plug
Input power receptacle (IEC-320-C19) for country-specific plug
attachment
REPO port
The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at
the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port
Component identification 11
must be connected to a remote, normally-open switch (not supplied). The REPO switch is used in
conjunction with a main disconnect device that removes the AC source from the input of the UPS. When
the switch is closed:
• The REPO feature immediately powers down protected devices and does not utilize the orderly
shutdown procedure initiated by power management software.
• The REPO feature shuts down UPS units operating under either utility or battery power.
NOTE: If the UPS was operating on battery power when the remote switch was closed, no
power is available to the load devices until utility power is restored and the UPS has been
To restore power to the load devices after the REPO feature is activated, press the On button after the AC
source is reconnected to the UPS.
To power down the entire network in the event of an emergency, the REPO ports of multiple UPS units can
be connected to a single switch.
manually powered up.
IMPORTANT: Pressing and holding the On button without utility present normally initiates a
battery start and the UPS assumes the load. However, if the On button is pressed and a REPO
is detected, battery start is inhibited and the UPS is not able to assume the load. The
electronics module fan spins, and the Self Test, Battery Fault, Site Wiring Fault, and
Overtemperature LEDs and an audible alarm are active as long as the On button is held.
ERM rear panel
Item Description
1 Circuit breaker
2 ERM output connector cable (to the UPS)
3 ERM input connector (from another ERM)
Component identification 12
Installation
Precautions
Save these instructions. This document contains important safety instructions that should be followed
during installation, operation, and maintenance of the UPS and batteries.
WARNING: A risk of personal injury from electric shock and hazardous energy levels exists.
The installation of options and routine maintenance and service of this product must be
performed by individuals who are knowledgeable about the procedures, precautions, and
hazards associated with AC power products.
37 kg
82 lb
55 kg
122 lb
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
• Disconnect load devices before disconnecting the UPS from the utility power source.
This symbol indicates that the UPS exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
This symbol indicates that the ERM exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
Preparing to install the hardware
Before installing the hardware:
1. Be sure the necessary tools and materials (on page 13) are available.
2. Select an installation site ("Selecting a site" on page 14).
Tools and materials
3. Prepare the equipment ("Readying the equipment" on page 14) for installation in the rack.
The following tools are required for installation:
• Phillips screwdriver
• 10-mm hex-nut driver
The following items are supplied with the rack:
• Screws
Installation 13
• Hex nuts
• Cage nuts
• Cage nut-fitting tool
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-
When selecting a site, consider the following factors:
• Elevated operating ambient temperature—If the equipment is installed in a closed or multi-unit rack
• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must
• Circuit overloading—Consideration should be given to the connection of the equipment to the supply
• Reliable earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular
controlled indoor environment, free of conductive contaminants.
assembly, the operating ambient temperature of the rack environment might be greater than room
ambient temperature. Install the equipment in an environment compatible with the operating
temperature ("Environmental specifications" on page 61).
not be compromised.
circuit and the effect that overloading of the circuits might have on overcurrent protection and supply
wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing
this concern.
attention should be given to supply connections other than direct connections to the branch circuit,
such as the use of power strips.
• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for
the specific UPS as stated in "Input specifications ("UPS input specifications" on page 59)" .
Readying the equipment
1. Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the
battery recharge date label has passed without the battery being recharged, contact an HP
2. Transport the packaged unit to its installation location.
3. Unpack the equipment near the rack where the unit will be assembled.
authorized service representative for directions.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the
rack. Install the heaviest item first, and continue to populate the rack from the bottom to the
top.
Installing the mounting rails
Installation 14
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
NOTE: If preparing the rails for integrated shipping, follow the same instructions as in
"Installing the UPS ("Installing the UPS as a tower" on page 26, "Installing the UPS in a rack"
on page 18)."
NOTE: Mounting hardware for square- and round-holed racks is included in the UPS kit.
1. Loosen the wing nuts or hex nuts, and then extend the brackets to the desired length.
Installation 15
2.
Insert screws through the rack into the mounting rail and the front of each mounting bracket.
3. Install cage nuts or clip nuts into the rear of the rack.
Installation 16
4.
Insert screws through the mounting rail into the cage nuts or clip nuts.
5. Tighten the wing nuts or hex nuts.
Installation 17
6.
Install the rear stabilization bracket using wing nuts. Wait until the unit is installed and the brackets
are adjusted before tightening the nuts.
Installing the UPS in a rack
Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)."
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of
equipment in the rack might cause the rack to become unstable. Install the heavier
1. Install the mounting rails ("Installing the mounting rails" on page 14).
2. Install the mounting ears on the chassis using the screws provided.
components first, and then continue to populate the rack from the bottom to the top.
3. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.
Installation 18
4.
Attach the chassis to the rack using the supplied screws.
Connecting the battery leads
WARNING: To prevent personal injury from electric shock or damage to the equipment,
remove the battery lead labels, and verify that the ERM circuit breakers are in the Off
position.
Installation 19
Attaching the UPS front bezel
Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the
communications port to the host computer.
IMPORTANT: Power management software requires the communications port to be
appropriately cabled to the host computer.
Installation 20
Connecting the USB communications port
Connecting the REPO port
Installation 21
WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while
connecting the REPO port.
WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11,
a UPS installed in a computer equipment room must be connected to a REPO circuit.
IMPORTANT: The remote switch must be in the Off (open) position to enable power to the
output receptacles.
NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or
equivalent).
Separate wire pairs are attached to a single, normally-open contact in a parallel connection. HP
recommends using different colors for the positive and negative wires.
If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated. To
avoid REPO port disconnect:
Installation 22
• Minimize wire strain while connecting the REPO port.
• Avoid allowing the wires to hang in the rear of the UPS.
• Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS.
For more information about the REPO port, see "REPO port (on page 11)" .
For information about verifying the REPO connection, see "Verifying the REPO port connection (on page
42)" .
Connecting the ground bonding cable
NOTE: UPS appearance might vary depending on the specific unit installed.
The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding
cable if the rack contains any conductors for the purpose of functional grounding or bonding of
ungrounded metal parts.
Installation 23
The ground bonding cable is not included.
Connecting the UPS to utility power
WARNING: To prevent injury from electric shock or damage to the equipment:
• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the
equipment and is easily accessible.
• Do not disable the grounding plug on the input line cord. The grounding plug is an
important safety feature.
• Do not use extension cords.
Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters
Standby mode and begins charging the batteries.
Connecting devices to the UPS
Installation 24
CAUTION: Do not plug laser printers into the UPS output receptacles. The instantaneous
current drawn by this type of printer can overload the UPS.
Before connecting devices, verify that the UPS will not overload by checking that the ratings of the devices
do not exceed the UPS capacity. If the equipment rating is listed in amps, multiply the number of amps by
the selected output voltage to determine the VA.
After verifying that the UPS will not overload (depending on your model):
• Connect the device power cords to the output receptacles on the rear panel of the UPS.
-or-
• Connect devices to the output receptacles on the rear panel of the UPS using the IEC-to-IEC power
cords included with the UPS.
To provide additional receptacles:
• Plug a PDU into the PDU output receptacle. The PDU output receptacle is part of load segment 1 and
can be turned off and on using power management software (on page 51).
• Plug an extension bar into any IEC-320-C19 receptacle to yield eight additional IEC-320-C13
receptacles.
Connecting the UPS cord retention clips
NOTE: UPS appearance might vary depending on the specific unit installed.
Charging the UPS batteries
With the UPS in Standby mode, allow the batteries to charge before putting the UPS into service.
Installation 25
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 80 percent of their capacity within 3 hours
• 100 percent of their capacity within 48 hours
Starting power to the load
Start power to the load by placing the UPS in Operate mode (on page 38).
IMPORTANT: AC power must be available the first time the UPS is started.
Installing the UPS as a tower
Connecting the battery leads
Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)."
WARNING: To prevent personal injury from electric shock or damage to the equipment,
remove the battery lead labels, and verify that the ERM circuit breakers are in the Off
position.
Installation 26
Rotating the logo badge
Gently pull out the logo badge, rotate it 90 degrees, and then replace it in the bezel.
Attaching the UPS front bezel
Attaching the tower conversion stands
WARNING: To reduce the risk of personal injury or damage to the equipment, the tower
conversion stands must be properly attached when the unit is installed as a tower.
Installation 27
Using the preinstalled screws, attach the tower conversion stands to the unit.
Continuing the installation
To continue the UPS installation, follow the instructions starting with "Connecting the serial
communications port (on page 20)."
Installation 28
Installing the extension bars (if included)
Installation 29
Connecting and securing the power cords
Installing the ERM in a rack
Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)."
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of
equipment in the rack might cause the rack to become unstable. Install the heavier
1. Install the mounting rails ("Installing the mounting rails" on page 14).
2. Install the mounting ears on the chassis using the screws provided.
components first, and then continue to populate the rack from the bottom to the top.
3. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.
Installation 30
4.
Attach the chassis to the rack using the supplied screws.
Connecting the battery leads
Installation 31
Attaching the ERM front bezel
Installation 32
Connecting the ERM to the UPS
1. Remove the ERM connector bracket from the UPS.
2. Plug the ERM cable (2) in the socket (1) at the rear of the UPS.
Installation 33
3.
Attach the ERM connector bracket to the UPS as a cord retention bracket for the ERM cable.
4. To install a second ERM:
a. Remove the ERM connector bracket from the first ERM.
b. Plug the cable from the second ERM into the socket at the rear of the first ERM. Up to two ERM
units can be connected.
c. Attach the ERM connector bracket to the first ERM as a cord retention bracket for the ERM cable.
Switching on the ERM circuit breaker
Charging the ERM batteries
Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, the unit automatically
enters Standby mode and begins charging the ERM batteries. Allow 48 hours for the ERM to fully charge.
Installation 34
Installing the ERM as a tower
Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)."
The tower stands and associated hardware ship with the UPS.
Rotating the logo badge
Gently pull out the logo badge, rotate it 90 degrees, and then replace it in the bezel.
Attaching the ERM front bezel
Attaching the tower conversion stands
Installation 35
WARNING: To reduce the risk of personal injury or damage to the equipment, the tower
conversion stands must be properly attached when the unit is installed as a tower.
1. Using the preinstalled screws, attach the tower conversion stands to the unit.
2. Remove a screw from the inner-most, rear corner of the UPS and ERM.
3. To attach the tower brackets:
o For the front bracket, use the mounting ear screws.
Installation 36
o
For the rear bracket, use the screws removed from the chassis.
Continuing the installation
To continue the ERM installation, follow the instructions starting with "Connecting the ERM to the UPS (on
page 33)."
Installation 37
UPS operations
Modes of operation
The UPS has five modes of operation:
• Standby mode (on page 38)
• Operate mode (on page 38)
• Configure mode (on page 39)
• Battery mode (on page 39)
• Auto-Bypass mode (on page 39)
Standby mode
In Standby mode:
• No power is available at the UPS output receptacles.
• The UPS charges the batteries as necessary.
The UPS can be placed in Standby mode when the UPS is in Operate mode (on page 38).
To place the UPS in Standby mode, press and hold the Off button until the audible alarm sounds and the
Utility LED flashes. Power to the load ceases.
When fault conditions occur in Standby mode, the UPS enters Converter Off mode ("UPS is in Converter
Off mode" on page 54).
IMPORTANT: While in Standby mode, the UPS maintains the charge on the batteries, but no
power is available at the output receptacles. The UPS remains in Standby mode until an
For the location of buttons, see "UPS front panel controls (on page 8)."
For the location of LEDs, see "UPS front panel LED indicators (on page 8)."
alternate mode is selected or until utility power is removed.
Operate mode
In Operate mode:
• Power is available at the UPS receptacles.
• The UPS charges the batteries as necessary.
The UPS can be placed in Operate mode if the UPS is powered up and in Standby mode (on page 38).
To place the UPS in Operate mode, press the On button. The Utility LED illuminates, indicating that power
is available at the UPS output receptacles. The UPS acknowledges compliance with a short beep.
If the UPS is off (no LEDs are illuminated), press the On and Battery Start buttons simultaneously to start the
UPS on battery power.
UPS operations 38
For the location of buttons, see "UPS front panel controls (on page 8)."
For the location of LEDs, see "UPS front panel LED indicators (on page 8)."
Configure mode
The UPS can be placed in Configure mode while in Operate mode (on page 38), Battery mode (on page
39) or Standby mode (on page 38).
In Configure mode:
• Power is available at the UPS receptacles when entered from Operate mode. Power is not available
at the receptacles when entered from Standby mode.
• The UPS charges the batteries as necessary.
• The UPS configuration can be updated.
To place the UPS in Configure mode, press and hold the On and Test/Alarm Reset buttons simultaneously
for 3 seconds. The Load Level indicators flash briefly, and then display the enabled options.
For the location of buttons, see "UPS front panel controls (on page 8)."
For the location of LEDs, see "UPS front panel LED indicators (on page 8)."
Battery mode
When utility power is lost, the UPS automatically transfers from Operate mode (on page 38) to Battery
mode.
In Battery mode, the UPS supplies power without being connected to utility power. When utility power
becomes available, the UPS returns to Operate mode.
After the UPS is initially connected to utility power, it can be started on battery power thereafter. To start
the UPS in Battery mode (no utility power present), press and hold the On and Battery Start buttons
simultaneously for three seconds.
Auto-Bypass mode
The UPS automatically enters Auto-Bypass mode when one of the following conditions occurs:
• The power from the UPS reaches a percentage greater than 110 percent for more than 10 cycles or
between 103 percent and 110 percent for more than 30 seconds.
• The UPS detects an overtemperature condition (on page 56).
• The UPS detects a fan failure.
• There is an internal UPS failure while in Operate mode (on page 38).
All internal faults transfer the UPS to either Auto-Bypass or Converter Off mode ("UPS is in Converter Off
mode" on page 54), depending on whether the load is being powered at the time the fault is detected.
The UPS can be forced to Converter Off mode from Auto-Bypass mode by pressing the Off button, and
can be sent back to Auto-Bypass mode by pressing the On button.
Operating the UPS front panel controls
UPS operations 39
NOTE: If the On and Off buttons are simultaneously pressed, the Off button has priority over
the On button.
Button
Assertion
time
On
Off 3 seconds
0.5
seconds
Audible alarm
Every 0.5
seconds until the
button is
released
Every 0.5
seconds until the
button is
released
Mode before
assertion
Utility
present ?
Standby Yes
Action
Energizes the load and
resets the bypass entry
count to 0
Operate Yes
Resets the bypass entry
count to 0
Auto-Bypass Yes
Clears the UPS On audible
alarms, resets the bypass
entry count to 0, and
attempts to transfer to
Operate mode
Converter Off Yes
Clears the UPS On audible
alarms, resets the bypass
entry count to 0, and
attempts to transfer to
Operate mode
Operate Yes
Transfers to Standby
mode, and power to the
load ceases
Standby Yes No action
Self Test
0.5
seconds
Battery
Start
Battery
3 seconds Continuously Any Yes or No Initiates a self-test
0.5
seconds
3 seconds Continuously UPS off No
Start and
On
On and
3 seconds Continuously Any Yes or No
Self Test
Configuring the UPS
The UPS automatically detects the number of ERMs connected.
Battery No
Powers down the UPS, and
power to the load ceases
Auto-bypass Yes or No
Transfers to Standby mode
or Converter Off mode,
and power to the load
ceases
Any Yes or No
Silences audible alarms
after 0.5 seconds
Any Yes or No No action
Transfers to battery power,
and begins powering the
load
Enters or exits
Configuration mode
UPS operations 40
In Configure mode, the LED front panel display changes function to enable modification of the UPS
parameters. Each LED is associated with a different parameter.
Available settings Parameter Associated LED Explanation (when LED is illuminated)
Nominal voltage
setting
Wiring fault setting Wiring fault Overload
NOTE: For high voltage UPSs, the Site Wiring Fault function is disabled by default, but can
100/204 Nom Self Test
110/220 Nom Battery Fault
120/230 Nom Site Wiring Fault
127/240 Nom Overtemperature
Nominal output voltage is 100 V for a low
voltage model and 204 V for a high voltage
model
Nominal output voltage is 110 V for a low
voltage model and 220 V for a high voltage
model
Nominal output voltage is 120 V for a low
voltage model and 230 V for a high voltage
model
Nominal output voltage is 127 V for a low
voltage model and 240 V for a high voltage
model
Audible alarm will sound when ground is
missing or line and neutral connections are
reversed
be manually enabled.
To change the UPS configuration parameters:
1. Place the UPS in Configure mode (on page 39).
The LEDs associated with the currently configured parameters illuminate. A flashing cursor indicates
where you are in the configuration process as you scroll through the available settings.
2. Press the On button to scroll through the options. Each time the On button is pressed, the audible
alarm sounds.
3. If the On button is pressed and the UPS does not respond, the UPS is in Operate mode (on page
38). Start over with step 1.
4. Press the Off button once to toggle the selected option on or off.
5. Repeat steps 2 and 3 for each option.
6. To save the configuration settings and exit Configure mode, press and hold the Test/Alarm Reset
button for 3 seconds.
NOTE: Configure mode times out after 2 minutes of inactivity. If the Test/Alarm Reset button
has not been pressed, any new selections are not saved.
For the location of buttons, see "UPS front panel controls (on page 8)."
For the location of LEDs, see "UPS front panel LED indicators (on page 8)."
Initiating a self-test
To initiate a self-test, press and hold the Test/Alarm Reset button ("UPS front panel controls" on page 8)
for three seconds.
If the UPS detects a problem, the appropriate LED ("UPS front panel LED indicators" on page 8)
illuminates and an audible alarm may sound.
UPS operations 41
For information on what to do if the self-test detects a problem, see "Troubleshooting (on page 52)."
Silencing an audible alarm
To silence an alarm, press the Test/Alarm Reset button ("UPS front panel controls" on page 8).
IMPORTANT:
• Although the audible alarm silences, the condition that caused the alarm to sound may still
exist.
• If a utility power failure caused the alarm, the alarm silences after power is restored.
For information about audible alarm conditions, see "LED and audible alarm troubleshooting ("LED
troubleshooting" on page 52)."
Verifying the REPO port connection
NOTE: While testing, operate connected equipment in a safe test mode so the effects do not
After connecting the REPO port (on page 21):
1. Initiate a REPO by closing the REPO contact.
disrupt critical operations.
The Self Test, Battery Fault, Site Wiring Fault, Overtemperature, Overload, and Utility LEDs flash.
CAUTION: If the polarity is reversed while connecting the REPO port, the UPS powers up
normally.
2. Verify proper connection of the REPO port:
a. Power up the UPS ("Starting power to the load" on page 26).
b. Disconnect the REPO port.
c. Reconnect the REPO port.
If the polarity is correct, the REPO connectors can be disconnected, and then reconnected,
without initiating a REPO.
d. Verify that the UPS remains in Operate mode (on page 38).
e. If a REPO is initiated, the polarity is reversed. Check and correct the connections.
Powering down the UPS
1. Shut down all load devices.
2. Press the Off button to take the UPS out of Operate mode. Power to the load receptacles ceases.
The On Battery LED and Load Level indicator flash.
3. Disconnect the UPS from utility power.
4. Wait at least 60 seconds for the UPS internal circuitry to discharge.
UPS operations 42
Maintenance
Removing the UPS front bezel
Removing the ERM front bezel
Replacing the UPS option card
This component is hot-swappable and can be replaced without powering down the UPS.
Maintenance 43
1.
(optional) To replace the component with the UPS powered down, refer to "Powering down the UPS
(on page 42)."
2. Disconnect the communications cable from the option card.
3. Remove the two screws securing the option card and slide the card out.
To replace the component, reverse the removal procedure.
NOTE: Replacing the option card might require power management software to be restarted
or reconfigured.
Replacing the batteries
To replace the batteries:
1. Read and observe the requirements in "Important battery safety information (on page 44)" and
"Battery care and storage guidelines (on page 45)."
Important battery safety information
2. Follow the instructions in "UPS battery replacement procedure (on page 46)."
WARNING: The unit contains sealed lead-acid battery modules. To prevent fire or chemical
burns:
• Do not attempt to recharge batteries after removal from the unit.
• Do not disassemble, crush, or puncture the batteries.
• Do not short the external contacts of the batteries.
• Do not immerse the batteries in water.
• Do not expose to temperatures higher than 60°C (140°F).
Maintenance 44
WARNING: To prevent personal injury from hazardous energy:
• Remove watches, rings, or other metal objects.
• Use tools with insulated handles.
• Do not place tools or metal parts on top of batteries.
WARNING: To prevent personal injury, prepare the area and observe all materials-handling
procedures when transporting a battery module. Battery modules weigh 20 kg (44.1 lb).
NOTE: Replace all battery modules at the same time.
Battery care and storage guidelines
• Minimize the amount of time the UPS uses battery power by matching the UPS configuration with the
utility voltage. Refer to "Configuring the UPS (on page 40)."
• Keep the area around the UPS clean and dust-free. If the environment is very dusty, clean the outside
of the UPS regularly with a vacuum cleaner.
• Maintain the ambient temperature at 25°C (77°F).
• If storing a UPS for an extended period, recharge the batteries every 6 months:
CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a
backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep
these batteries charged while in storage is implemented.
a. Connect the UPS to utility power.
b. Allow the UPS to remain in Standby mode.
c. Allow the UPS to charge the batteries for at least 24 hours.
d. Update the battery recharge date label.
Determining when to replace batteries
When the Battery Fault LED illuminates, batteries might need to be replaced within 30 to 60 days.
When a battery alarm sounds, initiate a UPS battery self-test to verify that battery replacement is required.
If the Battery Fault LED remains illuminated, replace the batteries as soon as possible.
For more information on initiating a self-test, see "Initiating a self-test (on page 41)."
For the location of LEDs, see "UPS front panel LED indicators (on page 8)."
Obtaining new batteries
New batteries might be required within 30 to 60 days when the Battery Fault LED illuminates red. Obtain
spare batteries for the UPS when this occurs.
Spare battery modules are available for this UPS. The UPS spare battery kit part number is 517703-001.
Maintenance 45
CAUTION: Because of the short shelf life of the batteries, avoid storing a battery spare as a
backup. Do not maintain an inventory of spare batteries on site unless a procedure to keep
these batteries charged while in storage is implemented.
UPS battery replacement procedure
WARNING: To prevent personal injury from electric shock or damage to the equipment,
remove the battery lead labels, and verify that the ERM circuit breakers are in the Off
This component is hot-swappable and can be replaced without powering down the UPS.
1. (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS
2. Remove the UPS front bezel ("Removing the UPS front bezel" on page 43).
3. Disconnect the battery leads.
4. Remove the UPS battery bracket.
position.
(on page 42)."
CAUTION: When hot-swapping batteries, the UPS is not protected in the event of a utility
power failure.
5. Remove the UPS battery modules.
IMPORTANT: Do not pull the battery leads when removing or installing the batteries.
Maintenance 46
To replace the components, reverse the removal procedure.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 80 percent of their capacity within 3 hours
• 100 percent of their capacity within 48 hours
Testing the new battery module
After installing the new battery module, press the Test/Alarm Reset button to initiate a self-test ("Initiating a
self-test" on page 41).
IMPORTANT: The UPS does not execute a self-test until the batteries are 90 percent charged.
IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to
devices. The batteries charge to:
• 80 percent of their capacity within 3 hours
• 100 percent of their capacity within 48 hours
If the installation has been successful, the Battery Fault LED is not illuminated. If the installation has not
been successful, the Battery Fault LED illuminates. If this occurs, repeat the UPS battery replacement
procedure (on page 46), and check the battery terminal connections. If the Battery Fault LED is still
illuminated, see "LED and audible alarm troubleshooting ("LED troubleshooting" on page 52)."
For the location of buttons, see "UPS front panel controls (on page 8)."
For the location of LEDs, see "UPS front panel LED indicators (on page 8)."
Replacing the UPS
To remove the UPS:
1. Power down all attached load devices.
Maintenance 47
2.
Power down the UPS ("Powering down the UPS" on page 42).
3. Switch the circuit breaker for any attached ERMs to the Off position.
4. Unplug the UPS power cord.
5. Disconnect the communications cable from the option card.
6. Disconnect the ground bonding cable.
7. Disconnect the REPO port.
8. Unplug the load devices.
9. Unplug the ERM connected to the UPS.
10. Remove the UPS front bezel ("Removing the UPS front bezel" on page 43).
11. Disconnect the battery leads.
12. Remove the UPS battery bracket.
13. Remove the UPS battery modules.
14. Remove the screws securing the UPS to the rack.
15. Remove the UPS from the rack.
To replace the component, reverse the removal procedure.
Replacing the ERM
To remove the ERM:
1. Switch the circuit breaker for any attached ERMs to the Off position.
2. Unplug the ERM from the back of the UPS.
3. Unplug the ERM from a second connected ERM.
4. Remove the front bezel ("Removing the ERM front bezel" on page 43) on the ERM that is being
replaced.
5. Disconnect the battery leads.
6. Remove the screws securing the ERM to the rack.
7. Remove the ERM from the rack.
To replace the component, reverse the removal procedure.
Updating the UPS firmware
To update the UPS firmware, see the HP website (http://www.hp.com/go/rackandpower).
Configuring a USB to serial converter
NOTE: This procedure was tested on the Windows
2003 operating systems using the HP USB to serial converter (part number 304098-001).
Depending on your system configuration, a driver download might be required to successfully
install the converter. The driver can be downloaded from the USB-Drivers website
To configure a USB port to the COM 1 port on systems that do not have available serial ports:
Connect the USB to serial converter to the USB port on your system.
2. Click Start, select Control Panel, and then double-click System.
The System Properties screen appears.
3. Click the Hardware tab.
4. Click Device Manager.
The Device Manager screen appears.
5. In the tree displayed in the left panel, click the Ports (COM & LPT) branch to expand.
6. Double-click the port that is assigned to your USB to serial converter device. This port is usually
named with the device manufacturer's name followed by "USB to Serial Bridge (com 4)."
The Port Properties screen appears.
7. Click the Port Settings tab.
The Port Settings screen appears.
8.Click Restore Defaults.
The following default settings appear:
o Bits per second: 9600
o Data Bits: 8
o Parity: None
o Stop bits: 1
o Flow control: None
9. Click Advanced.
The Advanced Settings screen appears.
10. From the COM Port Number drop down menu, select Com 1 for the USB port number.
If COM 1 is being used by another USB port, the following message appears:
This COM name is being used by another device. Using duplicate names can
lead to inaccessible devices and changed settings. Do you want to
continue?
a. Click YES.
b. Reassign the COM ports so that the USB to serial converter is using COM 1. See "Reassigning
the USB COM ports."
11. Reduce the Receive Buffer and Transmit Buffer to the low setting by scrolling down to select low (1).
12. Be sure that the Use FIFO buffers (requires 16550 compatible UART) checkbox is selected.
Depending on your operating system, the USB settings might be different. Choose the lowest, most
dependable Receive and Transmit buffers by using the drop down menus, radio buttons, or other
selection methods.
13. Click OK to close the Advanced screen.
14. Click OK to close the Device Manager screen.
15. Run the firmware Flash batch file program. Follow the instructions provided with the program.
Reassigning the USB COM ports
To reassign a device from COM 1 to another port:
Maintenance 49
1.
From the open Device Manager screen, locate the USB device that is assigned to COM 1.
2. Double-click the port name.
The Port Properties screen appears.
3. Click the Port Settings tab.
The Port Settings screen appears.
4. Click Advanced.
The Advanced Settings screen appears.
5. Select an available USB port number from the COM Port Number drop down menu.
6. Click OK to close the Advanced screen.
7. Click OK to close the Port Settings screen.
8. Verify that the Device Manager screen shows that the USB to serial converter is assigned to COM 1,
and that the other USB device is assigned to a different port.
If the Device Manager screen does not automatically refresh to show the change:
a. Click Action.
The Action Menu appears.
b. Click Scan for hardware changes to refresh the screen and display the changes.
Maintenance 50
Power management
Power management software
HP Power Manager software ensures maximum power reliability of computer systems through
comprehensive control of UPSs. The easy-to-use browser interface enables novice users to configure and
manage power protection settings. To download the latest version of HP Power Manager software, see
the HP website (http://www.hp.com/go/rackandpower
NOTE: To install and configure the software, see the software user guide. The software user
guide is available for download from the HP website
HP Power Manager:
(http://www.hp.com/go/rackandpower
• Does not require complex management systems, which simplifies deployment, configuration, and
management of UPS-protected environments.
).
).
• Manages a graceful shutdown of attached devices during utility power failures.
• Prioritizes the timing of attached load device shutdowns.
• Shuts down and reboots any UPS and attached load devices based on a user-specified schedule.
• Customizes alert generation with modifiable dialog boxes, command execution, and email and
broadcast messages.
• Monitors the status of the UPS and reports alarms.
• Displays a power log for analysis.
• Manages independent UPS load segments to provide separate power control of attached load
devices.
• Delays reboot by load segment after a power outage to sequence the startup of system components.
Power management 51
Troubleshooting
LED troubleshooting
Utility
LED
On
Batter
y LED
On—
Load
<10%
Flashin
g
Off Off On
Flashing Flashing Flashin
Off Off
Off Off Off * * * Off
On
Bypas
s LED
g
Self
Test
LED
On—
Load
>10%
On—
Load
>10%
Off Off Off Off Off
Battery
Fault
LED
On—
Load
>25%
On—
Load
>25%
Site
Wiring
Fault
LED
On—
Load
>50%
On—
Load
>50%
Over
Temp
LED
On—
Load
>75%
On—
Load
>75%
Overloa
d LED
Off
Off
Condition
UPS is in Operate mode (on
page 38)
UPS is in Standby mode (on
page 38)
UPS is in Auto-Bypass mode
(on page 39)
UPS is in Converter Off mode
(on page 54)
Off Off Off Off Off Off Flashing Flashing
On Off
* Off * Off Flashing * * *
Off
Flashin
g
Flashin
g
Off Off Off Off Off Off
* * * * *
General alarm condition (on
page 54)—UPS is in AutoBypass mode
Bypass is out of range (on
page 55)
Battery condition (on page
55)—Batteries are
disconnected or battery test
failure
Low battery (no utility power)
("UPS is on battery" on page
55)
Troubleshooting 52
Off On Off
* * * Off * * Flashing *
Off Off On Flashing Flashing Flashing Flashing Flashing
Flashin
g
* Off * Off * Flashing * *
* Off * On On On On Flashing
* Off * Off * * * Flashing
Off On Off
Off On Off Off Off Off Flashing Flashing
Off
Flashing Flashing Flashin
* This LED can be in any state.
Off Off Flashing Flashing Flashing Flashing Flashing
Flashin
g
Off Flashing Flashing Flashing Flashing Flashing Unit is powering down
g
On—
Battery
capacity
<25%
On—
Battery
capacity
<25%
Flashing Flashing Flashing Flashing Flashing
On—
Battery
capacity
>25%
On—
Battery
capacity
>25%
On—
Battery
capacity
>50%
On—
Battery
capacity
>50%
On—
Battery
capacity
>75%
On—
Battery
capacity
>75%
Off
Flashing
UPS is on battery (on page
55)—No utility power
Overtemperature condition
(on page 56)
Internal UPS fault condition
(on page 56)
REPO condition (on page
56)
Site wiring condition (on
page 56)
Overload condition (on page
57)—UPS power capacity is
exceeded with no other faults
Overload condition (on page
57)—UPS power capacity is
exceeded while other faults
exist
Overload condition (on page
57)—UPS power capacity is
exceeded while on battery
with no other faults
Overload condition (on page
57)—UPS power capacity is
exceeded while on battery
with overtemperature fault
Checksum failure error (on
page 57)
For the location of individual LEDs, see "UPS front panel LED indicators (on page 8)."
UPS is in Auto-Bypass mode
The UPS transfers from Operate mode (on page 38) to Auto-Bypass when one of the following fault
conditions is detected:
• Inverter AC over voltage
• Inverter AC under voltage
• Rectifier input over current
• Inverter output over current
• Inverter fault
• Heat sink over temperature
• Fan failure
Troubleshooting 53
• Overload
The load is supported, but not protected while in Auto-Bypass mode.
Action:
1. If power management software is being used, check the log files to obtain specific error information
to help identify the problem.
For more information about the causes of a general fault condition, see the HP Power Manager user
guide available for download from the HP website (http://www.hp.com/go/rackandpower
).
2. Verify that no blockage of airflow to the front bezel and rear panel exists.
UPS is in Converter Off mode
Fault conditions cause the UPS to transfer to Converter Off mode from Standby mode (on page 38) only.
If the UPS is powering the load, fault conditions cause the UPS to transfer to Auto-Bypass mode instead.
If a fault condition exist and the UPS is running in Auto-Bypass mode (on page 39), press the Off button to
transfer the UPS to Converter Off mode.
The load is not supported while in Converter Off mode.
The following fault conditions trigger Converter Off mode:
• Inverter AC over voltage
• Inverter AC under voltage
• Rectifier input over current
• Inverter output over current
• Inverter fault
• Heat sink over temperature
Action:
1. If power management software is being used, check the log files to obtain specific error information
to help identify the problem.
For more information about the causes of a general fault condition, see the HP Power Manager user
guide available for download from the HP website (http://www.hp.com/go/rackandpower
2. Verify that no blockage of airflow to the front bezel and rear panel exists.
General alarm condition
Action:
1. If power management software is being used, check the log files to obtain specific error information
to help identify the problem.
For more information about the causes of a general alarm condition, see the HP Power Manager
user guide available for download from the HP website (http://www.hp.com/go/rackandpower
2. Check the batteries:
a. Allow the UPS batteries to charge for 24 hours.
).
).
Troubleshooting 54
b.
If the Battery Fault LED is red, replace the batteries ("UPS battery replacement procedure" on
page 46).
3. Reduce the load:
a. Power down the UPS ("Powering down the UPS" on page 42).
b. Remove one or more load devices to reduce the power requirements.
c. Wait at least 5 seconds and restart the UPS.
d. If the condition persists, verify that the load devices are not defective.
4. Allow the UPS to cool:
a. Power down the UPS ("Powering down the UPS" on page 42).
b. Clear vents and remove any heat sources.
c. Verify that the airflow around the UPS is not restricted.
5. Wait at least 5 minutes and restart the UPS.
6. If the condition persists, contact an HP authorized service representative.
Bypass is out of range
The input voltage is not within ±12 percent of nominal voltage.
The UPS is receiving utility power that might be unstable or in brownout conditions. The UPS continues to
supply power to the connected equipment. If conditions worsen, the UPS might switch to battery power.
Bypass out of range is only a status and does not keep the UPS from transferring to Auto-Bypass mode (on
page 39).
Action:
1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 40).
2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.
Battery condition
Action:
1. Install the battery module. If the battery module is already installed, remove and reinsert the module.
2. Allow the UPS batteries to charge for 24 hours.
3. If the LED does not turn off, replace the batteries ("UPS battery replacement procedure" on page 46).
4. If the condition persists, contact an HP authorized service representative.
UPS is on battery
Action:
1. Save files and shut down connected equipment.
2. Allow the UPS batteries to charge for 24 hours.
Troubleshooting 55
Input voltage is out of range
Action:
1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 40).
2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.
Overtemperature condition
Possible cause: The UPS internal temperature is too high, or a fan has failed.
Action:
1. Power down the UPS ("Powering down the UPS" on page 42).
2. Allow the UPS to cool:
a. Clear vents and remove any heat sources.
b. Be sure that the that the airflow around the UPS is not restricted.
3. Wait at least 5 minutes, and then restart the UPS.
4. If the condition persists, contact an HP authorized service representative.
Internal UPS fault condition
Action:
1. Power down the UPS ("Powering down the UPS" on page 42).
2. If the condition persists, contact an HP authorized service representative.
REPO condition
Action:
• If the remote switch is closed, then open the switch to enable power to the output receptacles.
• If the condition occurred while reconnecting a disconnected REPO port, then verify the polarity of the
REPO connector pins.
For more information about REPO ports, see "Connecting the REPO port (on page 21)."
Site wiring condition
Action: Contact a qualified electrician to be sure that:
• The utility power receptacle is grounded.
• There is a ground wire in the UPS power cord.
• The line and neutral wires are not reversed in the wall outlet.
Troubleshooting 56
Overload condition
All the load LEDs are illuminated.
Action:
1. Power down the UPS ("Powering down the UPS" on page 42).
2. Remove one or more load devices to reduce the power requirements.
3. Wait at least 5 seconds and restart the UPS.
4. If the condition persists, verify that the load devices are not defective.
Checksum failure error
A Checksum failure error occurs when executing a bad load sequence, or having an incorrect EEPROM
map while loading software through the serial or USB port.
Action:
1. Rerun the firmware upgrade.
2. If the condition persists, contact an HP authorized service representative.
UPS does not start
Action:
1. Be sure that the power cord is plugged in to a utility power receptacle.
2. Check the power source at the utility power receptacle.
Low battery shutdowns
Ungraceful shutdown of attached servers occurs when the UPS is in a low battery condition.
Action:
1. Verify that the power management software is not delaying the shutdown of attached servers when
the UPS is in a low battery condition.
2. Allow the UPS batteries to charge for 24 hours.
3. If the Battery Fault LED is red, replace the batteries ("UPS battery replacement procedure" on page
46).
UPS does not provide the expected backup time
Action:
1. If the Overload LED ("UPS front panel controls" on page 8) is illuminated, remove one or more load
devices to reduce the power requirements.
2. Power down the UPS ("Powering down the UPS" on page 42).
3. Allow the UPS batteries to charge for 24 hours.
4. Initiate a self-test ("Initiating a self-test" on page 41).
Troubleshooting 57
5.
During extended power outages, save your work, power down the load devices, and then power
down the UPS ("Powering down the UPS" on page 42) to conserve battery power.
UPS frequently switches between utility and battery
power
Action:
1. Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 40).
2. Contact a qualified electrician to verify that the utility power is suitable for the UPS.
Troubleshooting 58
Specifications
UPS physical specifications
Parameter Value
Height 8.9 cm (3.5 in)
Depth 63.5 cm (25 in)
Width 44.5 cm (17.5 in)
Weight 37 kg (82 lb)
ERM physical specifications
Parameter Value
Height 8.9 cm (3.5 in)
Depth 63.5 cm (25 in)
Width 44.5 cm (17.5 in)
Weight 55 kg (122 lb)
UPS input specifications
UPS model
R/T3000
NA/JPN
R/T3000h
NA/JPN
R/T3000 INTL 50/60
1
The output voltage is 204 for this setting.
Utility voltage
frequency (Hz)
50/60 100, 110, 120, 127 30
50/60
Available settings
utility voltage (VAC)
200/2081, 220, 230,
240
200/208, 220, 230,
240
Branch circuit
rating (A)
20
16
Line cord
Nondetachable power
cord with NEMA L5-30
plug
Nondetachable power
cord with NEMA L6-20
plug
Detachable power cord
with country-specific
plug
UPS output specifications
UPS model Load segment Output receptacles
R/T3000 NA/JPN 1 2 x 5-20T
1 x L5-30R
Specifications 59
UPS model Load segment Output receptacles
R/T3000h NA/JPN 1 3 x IEC-320-C13
2 2 x 5-20T
1 x IEC-320-C19
2 3 x IEC-320-C13
1 x L6-20R
1 x IEC-320-C19
R/T3000 INTL 1 3 x IEC-320-C13
2 3 x IEC-320-C13
1 x IEC-320-C19
1 x IEC-320-C19
Power protection specifications
UPS model VA
R/T3000
NA/JPN
R/T3000h
NA/JPN
R/T3000 INTL 3300 3000 204, 220, 230, 240
2880 2700 100, 110, 120, 127
3300 3000 204, 220, 230, 240
Nominal power rating
(W)
Nominal voltage
setting
Output tolerance specifications
Source of power Regulation
Utility power (nominal
range)
Battery power ±5% of nominal output voltage rating
-10% to +6% of nominal output voltage rating
(within the guidelines of the Computer
Business Equipment Manufacturers
Association)
Output feature specifications
Feature Specification
Online efficiency 94% nominal input voltage
Voltage wave shape Sine wave; 5% THD with typical PFC load
Surge suppression 300J via MOVs
Noise filtering
EN 55022 line filter for normal and common mode
use
Specifications 60
Battery specifications
Feature Specification
Type
Voltage The battery modules have a battery string voltage of 120 V.
Charging
12 V, 5 AH, sealed, maintenance-free, rechargeable, valve
regulated lead-acid batteries with a 3-5 year service life at
25°C (77°F).
Complete charge takes no more than 48 hours. After
approximately 3 hours, the batteries reach 80% charge at
default nominal utility voltage and no load.
High-voltage UPS battery runtimes
Load, percent
Estimated battery
runtime
20 40 minutes 125 minutes 225 minutes
50 12 minutes 50 minutes 89 minutes
80 6 minutes 30 minutes 54 minutes
100 4 minutes 24 minutes 43 minutes
Runtime with one ERM Runtime with two ERMs
Low-voltage UPS battery runtimes
Load, percent
Estimated battery
Runtime with one ERM Runtime with two ERMs
runtime
20 45 minutes 142 minutes 256 minutes
50 15.5 minutes 55 minutes 99 minutes
80 7 minutes 34 minutes 60 minutes
100 5 minutes 26 minutes 47 minutes
Environmental specifications
Feature Specification
Operating temperature
Nonoperating
temperature
Relative humidity 20% to 80%; noncondensing
Operating altitude Up to 2,000 m (6,600 ft) above sea level
Nonoperating altitude 15,000 m (49,212 ft) above sea level
Audible noise Less than 45 dBA, normal operation
10°C to 40°C (50°F to 104°F); UL-tested at 25°C
(77°F)
-20°C to 50°C (-4°F to 122°F)
Less than 50 dBA, on battery power
Specifications 61
REPO port specifications
The REPO port meets the requirements of NFPA Articles 645-10 and 645-11 for a Disconnecting Means.
Specifications 62
Spares
Ordering spares
To order a spare, visit the HP website (http://www.hp.com/buy/parts).
To replace parts under warranty, contact an HP authorized service representative.
UPS spare parts list
Item Description Spare part number
1 UPS unit NA/JPN 517699-001
* UPS unit HV NA/JPN 517700-001
* UPS unit INTL 517701-001
2 X-slot serial card 419180-001
3 Battery module 517703-001
* Mounting rails with screws 419181-001
* UPS/ERM mounting brackets 582931-001
* Cord retention clips 407409-001
* Serial download cable 397642-001
* not shown
Spares 63
ERM spare parts list
Item Description Spare part number
1 ERM unit 517702-001
*
* Mounting rails with screws 419181-001
* not shown
UPS/ERM mounting
brackets
Hardware options
For information on the supported hardware options, see the HP website
(http://www.hp.com/go/rackandpower
582931-001
).
Spares 64
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.
$250,000 Computer Load Protection Guarantee
In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the
original equipment manufacturer) is offered.
IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The
The $250,000 Computer Load Protection Guarantee only applies if:
• The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters,
• The UPS installation complies with all applicable electrical and safety codes specified by the NEC.
• The UPS is used under normal operating conditions and users comply with all instructions and labels.
• The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse.
• The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a
United States and Canada.
other ground wires, or other electrical connections.
o The Guarantee applies only to the original end-user and is non-transferable.
o The Guarantee does not include reimbursement for or restoration of any data loss.
server, workstation, or personal computer, or the UPS is connected directly to a server, workstation,
or personal computer.
Pre-Failure Battery Warranty
The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited
warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that
the battery is replaced free of charge when a notification that the battery might fail is received from
power management software. The battery warranty coverage is 3 years for parts. The warranty for the
first year of ownership includes parts and labor. If battery spares are not available for a particular UPS
model, the entire UPS, including its battery, is replaced.
A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or
both of the following ways:
• An LED showing the battery is low
• Notification from power management software
Warranty information 66
Recommended duration of use
Although tests and a multitude of customer experiences have shown no noticeable performance issues
with UPSs for significant time periods after expiration of the 3-year limited warranty, we strongly
recommend considering replacing UPSs after a maximum of 5 to 6 years of use to assure full functionality
and a safe operating environment. This recommendation does not extend or in any way alter the warranty
for UPSs which is limited to a time period of 3 years and a coverage as stated in the applicable warranty
statement.
Warranty information 67
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned
a unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance
information for this product, always refer to this regulatory model number. The regulatory model number is
Federal Communications Commission notice
not the marketing name or model number of the product.
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A
and B, depending upon their intended installation. Class A devices are those that may reasonably be
expected to be installed in a business or commercial environment. Class B devices are those that may
reasonably be expected to be installed in a residential environment (for example, personal computers).
The FCC requires devices in both classes to bear a label indicating the interference potential of the device
as well as additional operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices
have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After
you determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case the user will be required to correct
the interference at personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
Regulatory compliance notices 68
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded
or monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
• 1-281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are
not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the
equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices 69
Canadian notice (Avis Canadien)
Class A equipment
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel
brouilleur du Canada.
European Union regulatory notice
This product complies with the following EU Directives:
• Low Voltage Directive 2006/95/EC
• EMC Directive 2004/108/EC
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this
product or product family.
This compliance is indicated by the following conformity marking placed on the product:
This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
This marking is valid for EU non-harmonized Telecom products.
*Notified body number (used only if applicable—refer to the product label)
The official EU CE declaration of conformity for this device can be found on the HP website
(http://www.hp.com/go/certificates
).
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 70
This symbol on the product or on its packaging indicates that this product must not be
disposed of with your other household waste. Instead, it is your responsibility to dispose of
your waste equipment by handing it over to a designated collection point for the recycling of
waste electrical and electronic equipment. The separate collection and recycling of your
waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact
your local city office, your household waste disposal service or the shop where you
purchased the product.
Japanese notice
Regulatory compliance notices 71
BSMI notice
Korean notice
Class A equipment
Class B equipment
Chinese notice
Class A equipment
Battery replacement notice
WARNING: Power products contain sealed lead-acid battery modules. A risk of fire and
burns exists if the battery is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
The battery might explode.
Regulatory compliance notices 72
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system
or return them to HP, an authorized HP Partner, or their agents.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of
the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or
promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Regulatory compliance notices 73
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the
system or handling parts. A discharge of static electricity from a finger or other conductor may damage
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the
device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic
discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
• Use conductive field service tools.
• Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
hardware options 64
hardware, preparing to install 13
high-current output receptacle, connecting 24
high-current output receptacle, location 9, 10, 11
high-current output receptacle, specifications 59
HP Power Manager 51
HP technical support 65
I
input specifications 59
input voltage is out of range 56
installation instructions 13, 18, 26, 30, 35
installing the batteries 46
installing the ERM 30, 35
installing the rails 14
installing the UPS 18, 26
internal UPS fault condition 56
International model 11
phone numbers 65
physical specifications 59
power cord 73
power management 51
power protection specifications 60
powering down 42
powering up 26
preparation procedures 13
problem diagnosis 52