User Service Guide
HP 9000 rp4410 and HP 9000 rp4440
Manufacturing Part Number: A9950-96011-ed4
Fou rth Edition
Sep t
ember 2008
© Co
pyright 2003-2008 Hewlett-Packard Development Company, L.P.
Legal Notices
Copyright Notices. © Copyright 2003-2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Printed in U.S.A.
Intel, Pentium, Intel Inside, Itanium, and the Intel Inside logo are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other countries.
Linux is a U.S. registered trademark of Linus Torvalds.
2
1. Overview
HP 9000 rp4410 and rp4440 Server Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Detailed Server Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
I/O Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Cooling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Front Display Panel, DVD, and Diagnostic Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Mass Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dimensions and Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Controls, Ports, and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Rear Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
VGA Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Serial Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
iLO MP LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Gigabit Ethernet LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
SCSI Port, Ultra 3, 68-Pin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Additional Controls and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Powering the Server On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Power States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Powering On the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Powering Off the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Contents
2. System Specifications
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Dimensions and Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Grounding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
AC Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Circuit Breaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
System Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Power and Cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Environmental Temperature Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Nonoperating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Cooling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Acoustic Noise Specification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Physical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
3. Installing the System
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
3
Contents
Server Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Detailed Server Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
I/O Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Cooling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Front Display Panel, DVD, and Diagnostic Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Mass Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Dimensions and Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Installation Sequence and Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Unpacking and Inspecting the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Verifying Site Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Inspecting the Shipping Containers for Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Unpacking the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Checking the Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Returning Damaged Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Unloading the Server with a Lifter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installing Additional Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Service Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Accessing a Rack-Mounted Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Accessing a Pedestal-Mounted Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Front Panel Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Additional Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Front and Top Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Hot-Swappable Chassis Fan Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
I/O Baseboard Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Installing Power Supplies and Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Installing Processors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Installing Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Hot-Pluggable PCI/PCI-X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Converting SCSI From Simplex to Duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Installing the Server Into a Rack, Non-HP rack, or Pedestal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
HP Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Non-HP Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Pedestal Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
AC Input Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Core I/O Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Applying Standby Power to the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Connecting to the LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Console Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
4
Contents
Setting Up the Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Setup Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Setup Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Configuring the iLO MP LAN Using DHCP and DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring the iLO MP LAN Using ARP Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring the iLO MP LAN Using the RS-232 Serial Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Logging In to the iLO MP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Additional Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Accessing the Host Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Accessing the Host Console With the TUI - CO Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Interacting with the iLO MP Using the Web GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Accessing the Graphic Console Using VGA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Powering the Server ON and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Power States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Powering On the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Powering Off the Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Booting the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Supported Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Booting and Shutting Down HP-UX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Verifying the Server Configuration Using Boot Console Handler . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Troubleshooting Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Troubleshooting Using the Server Power Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Server Does Not Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
BCH Menu is Not Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Operating System Does Not Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Operating System Boots with Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Intermittent Server Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
DVD Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Console Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Downloading and Installing the Latest Version of the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Troubleshooting Using LED Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Information to Collect Before You Contact Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
4. Booting the Operating System
Supported Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Booting and Shutting Down HP-UX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Standard HP-UX Booting Using Boot Console Handler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Booting HP-UX in Single-User Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Booting HP-UX in LVM Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Shutting Down HP-UX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Verifying the Server Configuration Using Boot Console Handler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
5. Troubleshooting
5
Contents
Troubleshooting Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Troubleshooting System Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Using the Front Panel Power Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
System Does Not Successfully Power On and Remain Powered On . . . . . . . . . . . . . . . . . . . . . . . . . 150
Operating System Boots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Operating System Does Not Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Troubleshooting Using Online Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Support Tools Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Event Monitoring Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
iLO MP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Troubleshooting Using Offline Support Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
ODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Troubleshooting PCI/PCI-X Hot-Pluggable Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Troubleshooting Using LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Front Control Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
QuickFind Diagnostic Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
I/O Baseboard LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Memory Extender Boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Disk and I/O Path Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Core I/O Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
System I/O Board Switches and Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
6. Removing and Replacing Components
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Required Service Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Accessing a Rack-Mounted Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Extend the Server from the Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Inserting the Server Into the Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Accessing a Pedestal-Mounted Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Replacing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Front and Top Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Removing the Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Replacing the Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Removing the Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Replacing the Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Memory Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Removing a Memory Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Replacing the Memory Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
System Memory DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Replacing Deallocated Memory Ranks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Removing Memory DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Installing Memory DIMMs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Processor Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Removing the Processor Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
6
Contents
Replacing the Processor Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Replacing Dual Processor Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Dual Processor Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Processor Load Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Removing a Dual Processor Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Installing a Dual Processor Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Hot-Swappable Chassis Fan Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Removing a Hot-Swappable Chassis Fan Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Replacing a Hot-Swappable Chassis Fan Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
I/O Baseboard Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Removing the I/O Baseboard Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Replacing the I/O Baseboard Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Removing and Replacing the I/O Baseboard Locking Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
System Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Battery Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Removing and Replacing PCI/PCI-X Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
PCI/PCI-X Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
OLA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
OLR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Removing a PCI/PCI-X Card Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Installing a PCI Card Offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
OLX Dividers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Removing an OLX Divider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Replacing an OLX Divider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
U320 SCSI Enablement and Conversion Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Time Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Upgrade Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Back Up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Removing Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Removing the SCSI Duplex Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Removing the SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Replacing the SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Installing the SCSI Duplex Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Installing the Server Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Verify the Upgrade Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Converting SCSI From Duplex to Simplex Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Removing and Replacing Core I/O Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Required Service Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
PCI Slot Locations and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Removing the LAN Core I/O Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Installing the LAN Core I/O Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Removing the SCSI Core I/O Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Hot-Pluggable Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Removing a Hot-Pluggable Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
7
Contents
Replacing a Hot-Pluggable Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Removing the SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Replacing the SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Midplane Riser Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Removing the Midplane Riser Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Replacing the Midplane Riser Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Hot-Swappable Power Supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Power Supply Load Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Removing a Hot-Swappable Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Replacing a Hot-Swappable Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Power Distribution Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Removing the Power Distribution Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Replacing the Power Distribution Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Removing a DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Replacing a DVD Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
DVD I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Removing a DVD I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Replacing a DVD I/O Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Display Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Removing the Display Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Replacing the Display Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
QuickFind Diagnostic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Removing the QuickFind Diagnostic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
Replacing the QuickFind Diagnostic Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
A. Replacement Parts
Customer Self Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
B. Utilities
Boot Console Handler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
BCH Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
iLO MP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
C. Physical and Environmental Specifications
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
8
Tables
Table 1. Publishing History Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Table 2. HP-UX 11i Releases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Table 1-1. Server Dimensions and Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Table 1-2. Control Panel LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 1-3. Switch and Button LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 1-4. Power Supply Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Table 1-5. iLO MP LED Status Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Table 1-6. iLO MP LED Status Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Table 1-7. Single-Port GigE LAN LED Status Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Table 1-8. Dual-Port GigE LAN Card LED Status Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Table 1-9. USB Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Table 1-10. Serial Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Table 1-11. iLO MP LAN Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Table 1-12. Gigabit Ethernet LAN Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Table 1-13. SCSI Port Pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Table 1-14. Hot-Pluggable Disk Drive LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Table 1-15. DVD Drive LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Table 1-16. I/O Baseboard LEDs, Buttons, and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Table 1-17. Power States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Table 2-1. Minimum and Maximum Server Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Table 2-2. Server Dimensions and Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Table 2-3. Power Cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Table 2-4. System Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Table 2-5. System Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Table 2-6. Typical Configuration Power Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Table 2-7. Physical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Table 3-1. Server Dimensions and Values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Table 3-2. Installation Sequence Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Table 3-3. Control Panel LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Table 3-4. Switch and Button LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Table 3-5. Hot-Pluggable Disk Drive LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Table 3-6. DVD Drive LED Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Table 3-7. Dual Processor Module Load Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Table 3-8. DIMM Filler Requirements for 16-DIMM Extender Board . . . . . . . . . . . . . . . . . . . . . . . 95
Table 3-9. DIMM Filler Requirements for 32-DIMM Memory Extender Board . . . . . . . . . . . . . . . . 95
Table 3-10. Hot-Pluggable Hardware and Software Interfaces and OS Availability . . . . . . . . . . . 100
Table 3-11. PCI/PCI-X Card Slot Frequency and Bus Mode Compatibility for Shared Slots . . . . 102
Table 3-12. Hot-Pluggable LED Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Table 3-13. Setup Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Table 3-14. Console Connection Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Table 3-15. LAN Configuration Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Table 3-16. ARP Ping Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Table 3-17. Power States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9
Tables
Table 3-18. Server Power Button Functions When Server is On and at BCH . . . . . . . . . . . . . . . . 137
Table 3-19. Server Power Button Functions When Server is On and OS is Running . . . . . . . . . . 137
Table 3-20. Server Power Button Functions When Server is Off . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Table 3-21. Front Control Panel LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Table 3-22. QuickFind Diagnostic Panel LED Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Table 5-1. Power Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Table 5-2. ODE Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Table 5-3. Front Control Panel LED Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Table 5-4. QuickFind Diagnostic Panel LED Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Table 5-5. I/O Baseboard LEDs, Buttons, and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Table 5-6. 32-DIMM Memory Extender Board LED States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Table 5-7. 16-DIMM Memory Extender Board LED States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Table 5-8. Internal Disk and DVD Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Table 5-9. Extended Core I/O Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Table 5-10. PCI I/O Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Table 5-11. System I/O Board Indicators, Connectors, and Jumpers . . . . . . . . . . . . . . . . . . . . . . . 173
Table 6-1. DIMM Filler Requirements for 16-DIMM Memory Extender Board . . . . . . . . . . . . . . . 189
Table 6-2. DIMM Filler Requirements for 32-DIMM Memory Extender Board . . . . . . . . . . . . . . . 190
Table 6-3. Processor Load Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Table 6-4. PCI/PCI-X Card vs. Slot Frequency/Bus Mode Compatibility for Shared Slots . . . . . . 218
Table 6-5. PCI I/O Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Table 6-6. PCI I/O Hardware Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
Table A-1. Customer Self Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Table A-2. Replacement Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Table B-1. BCH Main Menu, Submenus, and Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Table B-2. Boot Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Table C-1. Physical and Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
10
Figures
Figure 1-1. HP 9000 rp4410/rp4440 Server (Top View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 1-2. HP 9000 rp4410/rp4440 Server with Bezel Removed (Front View). . . . . . . . . . . . . . . . 21
Figure 1-3. HP 9000 rp4410/rp4440 Server (Rear View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 1-4. Control Panel - Front View of Server (with Bezel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 1-5. Accessing the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 1-6. Control Panel LEDs and Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 1-7. Rear Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 1-8. Power Supply Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 1-9. iLO MP LAN LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 1-10. iLO MP LAN LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 1-11. Single-Port GigE LAN Connector and LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 1-12. Dual-Port GigE LAN Card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 1-13. Server Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 1-14. USB Port Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 1-15. Serial Port Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 1-16. iLO MP Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 1-17. Gigabit Ethernet LAN Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 1-18. SCSI Port, Ultra 3, 68-Pin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 1-19. Hot-Pluggable Disk Drive LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 1-20. DVD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 1-21. QuickFind Diagnostic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 1-22. I/O Baseboard LEDs, Buttons, and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 2-1. Airflow Through HP 9000 rp4410 and rp4440 Servers . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 3-1. HP 9000 rp4410 and rp4440 Servers (Top View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Figure 3-2. HP 9000 rp4410 and rp4440 Servers with Bezel Removed (Front View) . . . . . . . . . . . 57
Figure 3-3. HP 9000 rp4410 and rp4440 Servers (Rear View) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Figure 3-4. Accessing T-25 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Figure 3-5. Pedestal-Mounted Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Figure 3-6. Front View with Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Figure 3-7. Accessing the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Figure 3-8. Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Figure 3-9. Hot-Pluggable Disk Drive LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Figure 3-10. DVD or CD-RW/DVD LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Figure 3-11. Removing and Replacing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Figure 3-12. Removing and Replacing the Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Figure 3-13. Removing and Replacing the Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Figure 3-14. Hot-Swappable I/O Fans (Units 0 and 1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Figure 3-15. Hot-Swappable Power Supply Fan (Unit 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Figure 3-16. I/O Baseboard Locking Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Figure 3-17. I/O Baseboard Assembly Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 3-18. System Battery Location on I/O Baseboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Figure 3-19. Metal Cover in Unused Slot P1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Figure 3-20. Volume Filler Installation in Slot 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
11
Figures
Figure 3-21. Disk Drive Installation in Slot 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Figure 3-22. Disk Drive Installation in Slots 1 and 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Figure 3-23. Extender Board Latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 3-24. Removing the Processor Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 3-25. Processor Cable Placed Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Figure 3-26. Processor Cable Placed Incorrectly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 3-27. Installing the Processor on the Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Figure 3-28. 16-DIMM Memory Extender Board Minimum Configuration . . . . . . . . . . . . . . . . . . . 95
Figure 3-29. 32-DIMM Memory Extender Board Minimum Configuration . . . . . . . . . . . . . . . . . . . 97
Figure 3-30. Removing the Memory Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Figure 3-31. Inserting DIMM Into the Extender Board Connector . . . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 3-32. Slot ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Figure 3-33. PCI/PCI-X OLX Divider Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Figure 3-34. Inserting PCI/PCI-X Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 3-35. Slider Gate Latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 3-36. Removing the SCSI Jumper Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Figure 3-37. Installing the Duplex Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Figure 3-38. Installing SCSI Cable B to the SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Figure 3-39. Installing SCSI Cable B to the SCSI Adapter Board. . . . . . . . . . . . . . . . . . . . . . . . . 114
Figure 3-40. Ports on Server Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Figure 3-41. iLO MP Setup Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Figure 3-42. Web Login Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Figure 3-43. Status Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Figure 3-44. Front Control Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Figure 3-45. QuickFind Diagnostic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Figure 5-1. PCI/PCI-X LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Figure 5-2. Front Control Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Figure 5-3. QuickFind Diagnostic Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Figure 5-4. I/O Baseboard LEDs, Buttons, and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Figure 5-5. 32-DIMM Memory Extender Board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Figure 5-6. 16-DIMM Memory Extender Board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Figure 6-1. Accessing T-25 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Figure 6-2. Pedestal-Mounted Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Figure 6-3. Removing and Replacing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Figure 6-4. Removing and Replacing the Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Figure 6-5. Removing and Replacing the Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Figure 6-6. Memory Extender Board Latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Figure 6-7. Memory Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Figure 6-8. 16-DIMM Memory Extender Board Slot IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Figure 6-9. 32-DIMM Memory Extender Board Slot IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Figure 6-10. Inserting DIMM into the Extender Board Connector . . . . . . . . . . . . . . . . . . . . . . . . 191
Figure 6-11. Processor Extender Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Figure 6-12. Dipswitch Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
12
Figures
Figure 6-13. Dipswitch Setting for S5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Figure 6-14. Removing the Dual Processor Module from the Processor Extender Board. . . . . . . 198
Figure 6-15. Locate the Socket in Processor Extender Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Figure 6-16. Processor Cable Placed Correctly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Figure 6-17. Processor Cable Placed Incorrectly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Figure 6-18. Installing Dual Processor Module on Processor Extender Board . . . . . . . . . . . . . . . 202
Figure 6-19. Hot-Swappable I/O Chassis Fans Removal and Replacement. . . . . . . . . . . . . . . . . . 204
Figure 6-20. Hot-Swappable Power Supply Chassis Fan Removal and Replacement . . . . . . . . . . 205
Figure 6-21. I/O Baseboard Locking Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Figure 6-22. I/O Baseboard Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Figure 6-23. S5102 Dipswitch Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Figure 6-24. Accessing the S5102 Dipswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Figure 6-25. Battery Location on I/O Baseboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Figure 6-26. Slot ID Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Figure 6-27. PCI/PCI-X OLX Divider Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Figure 6-28. PCI-X Card Latch Opening Sequence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Figure 6-29. Inserting PCI/PCI-X Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Figure 6-30. Slider Gate Latch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Figure 6-31. OLX Divider Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Figure 6-32. OLX Slider Gate Bracket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Figure 6-33. SCSI Cable B Connection to the SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Figure 6-34. Remove the SCSI Duplex Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Figure 6-35. Remove the SCSI Backplane Jumper Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Figure 6-36. Lift the SCSI Backplane Out of the Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Figure 6-37. Aligning the Bracket Tabs on the SCSI Duplex Board . . . . . . . . . . . . . . . . . . . . . . . 238
Figure 6-38. Connecting SCSI Cable B to the SCSI Adapter Board . . . . . . . . . . . . . . . . . . . . . . . 239
Figure 6-39. Unplugging SCSI Cable B from the SCSI Backplane . . . . . . . . . . . . . . . . . . . . . . . . 241
Figure 6-40. Unplug SCSI Cable B from the SCSI Adapter Board . . . . . . . . . . . . . . . . . . . . . . . . 242
Figure 6-41. Removing the Duplex Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Figure 6-42. Installing the SCSI Jumper Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Figure 6-43. LAN I/O Card Latch Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Figure 6-44. Installing the LAN I/O Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Figure 6-45. SCSI I/O Card latch Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Figure 6-46. Install SCSI I/O Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Figure 6-47. Disk Drive Installation in Slots 1 and 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Figure 6-48. Disk Drive Installation in Slot 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Figure 6-49. Volume Filler Installation in Slot 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Figure 6-50. SCSI Backplane Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Figure 6-51. Midplane Riser Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Figure 6-52. Hot-Swappable Power Supply Removal and Replacement . . . . . . . . . . . . . . . . . . . . 260
Figure 6-53. Power Distribution Board Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . 262
Figure 6-54. DVD Drive Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Figure 6-55. DVD I/O Board Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
13
Figures
Figure 6-56. Display Board Removal and Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Figure 6-57. QuickFind Diagnostic Board Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . 270
14
About This Document
This document provides the information and instructions on servicing the HP 9000 rp4410 and rp4440
servers:
The document printing date and part number indicate the document’s current edition. The printing date
changes when a new edition is printed. Minor changes may be made at reprint without changing the printing
date. The document part number changes when extensive changes are made.
Document updates may be issued between editions to correct errors or document product changes. To ensure
you receive the updated or new editions, subscribe to the appropriate product support service. See your HP
sales representative for details.
The latest version of this document can be found on the web at:
http://www.docs.hp.com .
Intended Audience
This document is intended to provide technical product and support information for authorized service
providers, system administrators, and HP support personnel.
This document is not a tutorial.
New and Changed Information in This Edition
This following changes are included in this edition:
• The User Service Guide includes the contents of the Maintenance Guide and the Operations Guide.
• Server specification and installation information.
• I/O baseboard locking lever remove and replace procedures.
• Replacing deallocated memory ranks procedure.
• System power troubleshooting procedures.
• Physical and environmental specifications table.
Publishing History
Table 1 lists the publishing history details for this document.
Table 1 Publishing History Details
Document
Manufacturing
Part Number
A9950-96011-ed4 HP-UX 11i v1
Operating Systems
Supported
HP-UX 11i v2
HP-UX 11i v3
Supported Product Versions Publication Date
HP 9000 rp4410 and rp4440 September 2008
A9950-96011 HP-UX 11i v1
HP-UX 11i v2
HP-UX 11i v3
HP 9000 rp4410 and rp4440 April 2007
15
Table 1 Publishing History Details (Continued)
Document
Manufacturing
Par t Number
A9950-96001
A9950-96002
N/A HP-UX 11i v1 HP 9000 rp4410 and rp4440 July 2003
Operating Systems
Supported
HP-UX 11i v1 HP 9000 rp4410 and rp4440 April 2005
Supported Product Versions Publication Date
Document Organization
This guide is divided into the following chapters:
Chapter 1 Overview: Provides views and descriptions of the server.
Chapter 2 System Specifications: Server details such as system configuration, physical
specifications, and requirements.
Chapter 3 Installing the System: Unpacking, installation, and preparation for booting the operating
system.
Chapter 4 Booting and Shutting Down the Operating System: Provides procedures to boot and
shut down the operating system.
Chapter 5 Troubleshooting : Provides diagnostics and basic troubleshooting methodology.
Chapter 6 Removing and Replacing Components: Provides instructions and procedures on how to
remove and replace server components.
Appendix A Replacement Parts: Provides a list of available customer self-repair parts.
Appendix B Utilities: Provides information on the utilities on the server such as Boot Console Handler
(BCH) and Integrity iLO MP.
Appendix C Physical and Environmental Specifications: Provides temperature and airflow
information for minimum, typical, and maximum configurations for the server. It also lists
the server and rack weights and dimensions.
Typographic Conventions
This document uses the following conventions.
WARNING A warning lists requirements that you must meet to avoid personal injury.
CAUTION A caution provides information required to avoid losing data or avoid losing system
functionality.
IMPORTANT Important messages provide essential information to explain a concept or to complete a task.
16
NOTE A note highlights useful information such as restrictions, recommendations, or important
details about HP product features.
TIP Tips provide you with helpful hints for completing a task. A tip is not used to give essential
information, but can be used, for example, to provide an alternate method for completing the
task that precedes it.
Book Title The title of a book. On the web and on the Instant Information CD, it can be a hot link to the
KeyCap The name of a keyboard key or graphical interface item (such as buttons, tabs, and menu
Emphasis Text that is emphasized.
Bold Text that is strongly emphasized.
Bold The defined use of an important word or phrase.
ComputerOut Text displayed by the computer.
UserInput Commands and other text that you type.
Command A command name or qualified command phrase.
Option An available option.
Screen Output Example of computer screen output.
[] The contents are optional in formats and command descriptions. If the contents are a list
{} The contents are required in formats and command descriptions. If the contents are a list
... The preceding element can be repeated an arbitrary number of times.
| Separates items in a list of choices.
book itself.
items).
separated by |, you must select one of the items.
separated by |, you must select one of the items.
Return and Enter both refer to the same key.
HP-UX Release Name and Release Identifier
Each HP-UX 11i release has an associated release name and release identifier. The uname (1) command with
the -r option returns the release identifier.
Table 2 shows the releases available for HP-UX 11i operating system.
Table 2 HP-UX 11i Releases
Release Identifier Release Name Supported Processor Architecture
B.11.20 HP-UX 11i v1.5 PA-RISC
B.11.22 HP-UX 11i v1.6 PA-RISC
B.11.23 HP-UX 11i v2 PA-RISC, Intel® , Itanium
B.11.31 HP-UX 11i v3 PA-RISC, Intel, Itanium
17
Related Documents
You can find other information on HP server hardware management and diagnostic support tools in the
following publications.
Website for HP Technical Documentation:
http://docs.hp.com
Server Hardware Information:
http://docs.hp.com/en/hw.html
Diagnostics and Event Monitoring: Hardware Support Tools
Complete information about HP’s hardware support tools, including online and offline diagnostics and event
monitoring tools, is available at:
http://docs.hp.com/hpux/diag/
This site has manuals, tutorials, FAQs, and other reference material.
Website for HP Technical Support:
http://us-support2.external.hp.com/
Books about HP-UX Published by Prentice Hall
The http://www.hp.com/hpbooks/ website lists the HP books that Prentice Hall currently publishes,
including the following:
• HP-UX 11i System Administration Handbook
http://www.hp.com/hpbooks/prentice/ptr_0130600814.html
• HP-UX Virtual Partitions
http://www.hp.com/hpbooks/prentice/ptr_0130352128.html
HP Books are available worldwide through bookstores, online booksellers, and office and computer stores.
HP Encourages Your Comments
HP encourages your comments concerning this document. We are truly committed to providing
documentation that meets your needs.
Send comments to:
netinfo_feedback@cup.hp.com
Include title, manufacturing part number, and any comments, errors found, or suggestions for improvement
you have concerning this document. Also, please include what we did right so we can incorporate it into other
documents.
18
1 Overview
The HP 9000 rp4410 and the HP 9000 rp4440 servers are designed to be easy to install, service, and
maintain. They deliver performance, reliability, and availability in a compact, rack-dense design to meet the
most demanding enterprise-level computing requirements.
A rack-dense 4U form-factor maximizes the number of servers for each rack, up to 10 systems for each HP
10000 G2 series rack (42U). They fit easily into the HP 10000 G2 series rack and into many third-party racks
using side-mounted slides and a cable management arm that you can install quickly without tools.
You can equip the servers with up to eight 800 MHz or 1.0 GHz PA-8900 processors with 1.5 MB of on-chip L1
cache for each processor and 64 MB of shared L2 cache for each processor module, up to 128 GB RAM, and six
PCI-X I/O expansion slots.
The blue server identification LED can be activated locally or remotely for easy physical identification of
problem hardware, and the QuickFind diagnostic LED panel speeds problem diagnosis by identifying
defective or mismatched hardware components.
HP 9000 rp4410 Server
The HP 9000 rp4410 server is a PA-8900-based server in a 4U form factor. It is based on the same hardware
as the HP 9000 rp4440 server, but in the rp4410 server, two of the four processor sockets are disabled using
firmware, limiting it to a 2P/2C. Like the HP 9000 rp4440 server, the HP 9000 rp4410 server has full access to
all 16 or 32 memory slots (for a total of up to 128 GB of memory) and full access to all six PCI-X I/O slots.
Because it has a maximum of four processors, the HP 9000 rp4410 server qualifies for Oracle Standard
Edition licensing. The HP 9000 rp4410 server is available in 1P/1C, 1P/2C, and 2P/2C configurations and can
be easily upgraded to an HP 9000 rp4440 server using a firmware upgrade kit.
This chapter addresses the following topics:
• “HP 9000 rp4410 and rp4440 Server Views” on page 20
• “Detailed Server Description” on page 21
• “Controls, Ports, and LEDs” on page 24
• “Powering the Server On and Off” on page 42
Chapter 1
19
Overview
HP 9000 rp4410 and rp4440 Server Views
HP 9000 rp4410 and rp4440 Server Views
Figure 1-1, Figure 1-2, and Figure 1-3 show the top, front, and rear views of the HP 9000 rp4410 and rp4440
servers.
Figure 1-1 HP 9000 rp4410/rp4440 Server (Top View)
20
Chapter 1
Detailed Server Description
Figure 1-2 HP 9000 rp4410/rp4440 Server with Bezel Removed (Front View)
Figure 1-3 HP 9000 rp4410/rp4440 Server (Rear View)
Overview
Detailed Server Description
The following sections list information on the main subsystems within the HP 9000 rp4410 and rp4440
servers.
I/O Subsystem
The following is supported on the HP 9000 rp4410 and rp4440 servers:
• PCI-X slots available - 8.
— Two dedicated PCI slots: Slot 1 is for SCSI; slot 2 is for LAN.
— Four hot-pluggable PCI-X 66 MHz 64-bit 3.3V 25W slots with shared busses and I/O. Slots 3 and 4
share capabilities and slots 5 and 6 share capabilities.
— Two hot-pluggable PCI-X 133 MHz 64-bit 3.3V 15W slots dedicated for core I/O.
Chapter 1
21
Overview
Detailed Server Description
• I/O bandwidth - 4 GBs.
• Pinnacle FXe PCI video card.
• PCI Gigabit, Fast Ethernet Controller with Wake-on-LAN enabled/disabled with BIOS setup.
Internal Core I/O
The following is supported on the HP 9000 rp4410 and rp4440 servers:
• Dual channel SCSI U320 or U160 (PA8800 only) interface or RAID, two internal 68-pin connectors, two
68-pin external connectors.
• SCSI backplane configured as either one or two channels.
• One internal Integrated Drive Electronics (IDE) connector for a slimline optical device (CD and DVD).
• No floppy connector.
• Optional dual channel U320 RAID controller, two internal 68-pin connectors, two 68-pin external
connectors (replaces SCSI interface).
External Core I/O
The following is supported on the HP 9000 rp4410 and rp4440 servers:
• Three external serial ports.
• Two external USB ports.
• Two SCSI U320 or U160 68-pin connectors (U160 for PA8800 only).
• One or two 10/100/1000Base-T ethernet LAN connectors for copper cable.
• Two USB 2.0 ports.
• Three DB-9 ports (console, UPS, and modem).
• Optional dual channel U320 RAID controller, two 68-pin external connectors (replaces SCSI interface).
Processors
The following is supported on the HP 9000 rp4410 and rp4440 servers:
• 800 MHz/1.5 GB cache or 1 GHz/1.5 GB cache per CPU.
• Both processors are available with 32 MB or 64 MB L2 cache per dual processor module.
• HP 9000 rp4410 server can have one processor or both processors of a single dual processor module
enabled, or two processors enabled in each of two dual processor modules.
• HP 9000 rp4440 server can be 1P/2C, 2P/2C, 3P/2C, or 4P/2C.
Memory
The following is supported on the HP 9000 rp4410 and rp4440 servers:
• 16 DIMM slots on standard memory extender board.
• 32 DIMM slots on optional memory extender board.
• Maximum memory size of 128 GB (4 GB DIMMs on 32-slot memory extender board).
• Supports up to 32 Double Data Rate (DDR) registered ECC memory, in PC2100 DIMMs.
22
Chapter 1
Detailed Server Description
• Supported DDR DIMM sizes:
— 128 MB, 256 MB, 512 MB, 1 GB, 2 GB, and 4 GB
— Standard 184 pins 2.5V DDR266, CL2, registered, ECC
• 133 MHz memory bus frequency, 266 MTransfers/s data, 8.5 GB/s peak data bandwidth.
• DIMMs loaded by quads enable interleaved mode and chip spare.
• Requires that DIMMs within each group of four (quad) be identical.
Cooling
Six cooling fans with N+1 redundancy.
Power Supply Unit
The following is supported on the HP 9000 rp4410 and rp4440 servers:
• One 1200 W hot-swappable power supply.
• Optional second 1200 W hot-swappable power supply for N+1 redundancy.
Overview
Front Display Panel, DVD, and Diagnostic Panel
The following is supported on the HP 9000 rp4410 and rp4440 servers:
• Front panel that provides the controls and indicators commonly used for operation.
• DVD+RW drive (with CD-write capability); IDE interface; 48x speed.
• Optional slimline DVD drive.
• Power button and LED indicators for system status.
• LED-based diagnostic panel.
Mass Storage
The following is supported on the HP 9000 rp4410 and rp4440 servers:
• Up to two SCSI hot-pluggable hard disk drives.
• Integrated Ultra-3 SCSI dual channel controller; 80 MB/s transfer rate with two 68-pin connectors. The
SCSI backplane is configured as either one or two channels.
• Maximum internal storage of two 73 MB, 15K drives.
• Optional integrated HP RAID controller.
Firmware
Firmware consists of many individually linked binary images that are bound together by a single framework
at run time. Internally, the firmware employs a software database called a device tree to represent the
structure of the hardware platform and to provide a means of associating software elements with hardware
functionality.
Chapter 1
23
Overview
Dimensions and Values
The firmware incorporates the BCH which provides an interface between the operating system and the
platform firmware. BCH uses data tables that contain platform-related information, and boot and run-time
service calls available to the operating system and its loader to provide a standard environment for booting.
The firmware supports the HP-UX 11i version 1 (or higher) operating system through the HP 9000 processor
family standards and extensions, and has no operating system-specific functionality included. The operating
system is presented with the same interface to system firmware, and all features are available to the
operating system.
Event IDs for Errors and Events
The server firmware generates event IDs similar to chassis codes for errors, events, and forward progress to
the Integrity Integrated Light-Out Management Processor (iLO MP) through common shared memory. The
Integrity iLO MP interprets and stores event IDs. Reviewing these events helps you diagnose and
troubleshoot problems with the server.
Dimensions and Values
Table 1-1 lists the dimensions and their values of the HP 9000 rp4410 and rp4440 servers.
Table 1-1 Server Dimensions and Values
Dimension Value
Height 6.8 in (17.3 cm)
Width 19 in (48.2 cm)
Depth 27.2 in (69.0 cm)
Weight Unloaded 88 lbs (40 kg)
Fully loaded 100 lbs (45.4 kg)
Controls, Ports, and LEDs
This section describes the controls, ports, and LEDs found on the front panel, rear panel, and internal
locations of the HP 9000 rp4410 and rp4440 servers.
Front Panel
The front panel of the server provides the controls and indicators commonly used for operation.
24
Chapter 1
Figure 1-4 shows the control panel on the server front.
Figure 1-4 Control Panel - Front View of Server (with Bezel)
Control Panel
Overview
Controls, Ports, and LEDs
Figure 1-5 shows how to access the control panel. The front control panel access door is on the bezel.
Figure 1-5 Accessing the Control Panel
Chapter 1
25
Overview
Controls, Ports, and LEDs
Figure 1-6 shows the control panel LEDs and buttons.
Figure 1-6 Control Panel LEDs and Buttons
Power LED
Power Button
TOC/NMI Button
Table 1-2 lists the control panel LED status and descriptions.
Table 1-2 Control Panel LED Definitions
System LED
Disk LED
Thermal LED
Locator
Button/LED
LED or
Button
System LED Running Steady Green System normal, OS up and running.
System LED Booting Flashing at 0.5 Hz Green OS booting or at BCH.
System LED Attention Flashing at 1 Hz Yellow Warning-system needs attention.
System LED Fault Flashing at 2 Hz Red Hard fault. system halted.
System LED Off Off N/A System off.
Power LED On Steady Green Power normal.
Power LED On Flashing at 1 Hz Yellow Housekeeping voltage present.
Power LED Off Off Off Power off.
Disk LED Flashing at rate of
Thermal
LED
Thermal
LED
State Flash Rate Color Description
Redundancy lost, component failure pending.
Green Disk activity.
disk activity
OK Steady Green Thermal OK.
Warning Flashing at 1 Hz Yellow Thermal warning.
Locator
Button or
LED
26
Flashing at 1 Hz Blue System locator LED can be remotely or
locally activated or deactivated. There is also
a locator button on the rear panel of the
server. Pressing either button turns both
LEDs on or off and enables or disables the
locator function.
Chapter 1
Controls, Ports, and LEDs
Table 1-3 lists LED definitions for the switches and buttons.
Table 1-3 Switch and Button LED Definitions
Switch and Button Description
Power Button Controls the power supply (turns system power on or off) if power is available to
the power supply. (Controls both power supplies if two are installed).
If power is off but power is available to the power supplies, pressing the power
button does the following:
• From zero to five turns on the power supplies and applies power to server
circuits.
• More than five seconds then released, has no effect.
If power is on and the system is at initial system loader, pressing the power
button:
• Momentarily (less than one second) has no effect.
• More than one second, but less than five seconds—do not use. This initiates
e-buzzer functions that are not supported in the server.
Overview
• More than five seconds then released causes an immediate hard power off.
If power is on and the system is at BCH, pressing the power button does the
following:
• From zero to five sceonds has no effect.
• More than five seconds then released causes an immediate hard power off.
If power is on but the OS has been shut down, pressing the power button:
• Momentarily (less than one second) has no effect.
• More than one second, but less than five seconds—do not use. This initiates
e-buzzer functions that are not supported in the servers.
• More than five seconds then released causes an immediate hard power off.
If the OS is running, pressing the power button does the following:
• Momentarily (less than one second) has no effect.
• More than one second, but less than five seconds—do not use. This initiates
e-buzzer functions that are not supported in the servers.
• More than five seconds then released causes an immediate hard power off.
NMI Button Use a paper clip to press this button. Press the non-maskable interrupt (NMI)
button before restarting the system after a the system hangs. NMI provides crash
dump capture capability. Obtain a system hardware status dump to use in root
cause analysis and debugging. The same function is available with the CM>TC iLO
MP command.
Chapter 1
27
Overview
Controls, Ports, and LEDs
Rear Panel
The server rear panel includes communication ports, I/O ports, ac power connectors, two power supply bays,
attention LED indicators for the hot-pluggable PCI boards, and the locator LED button. LEDs located on the
rear panel of the server signal the operational status of the following components:
• Power supplies
•i L O M P L A N
• Gigabit Ethernet card LAN
•P C I s l o t s 3 - 8
Figure 1-7 shows the rear panel LEDs.
Figure 1-7 Rear Panel LEDs
Gigabit Ethernet LAN LEDs
iLO MP LAN LEDs
Locator Button/LED
Power Supply Status LEDs
Each power supply unit has three status LEDs located on the power supply rear side. The front control panel
power status LED reports a consolidated status of all power supplies.
28
6 PCI Attention LEDs
Chapter 1
Figure 1-8 show the power supply status LEDs.
Figure 1-8 Power Supply Status LED
Overview
Controls, Ports, and LEDs
Predict Fail
LED (Amber)
Table 1-4 lists power supply status LED information.
Table 1-4 Power Supply Status LED
Pow e r LED
(Green)
Predict Fail
LED (Amber)
Fail LED
(Amber)
Power LED (Green)
Fail LED (Amber)
Status
Off Off Off No ac power is applied to all PSUs.
Off Off On No ac power is applied to this PSU only.
Blinking Off Off ac present and the standby outputs are on.
On Off Off PSU dc outputs are on and OK.
Off Off On Power supply failure.
On Blinking Off Predictive failure. The PSU is about to fail because of a
poorly performing fan.
On Off Blinking Current limit on 48 VDC output.
Chapter 1
29
Overview
Controls, Ports, and LEDs
iLO MP LAN LEDs
NOTE There are two different iLO MP cards that were installed in this server. They have different
LEDs on them. Both of them are shown below.
One of the iLO MP LAN cards has the amber LED on the left abd the green LED on the right. It is shown in
Figure 1-9. The internal Integrity iLO MP LAN uses an RJ-45 type connector. This connector has two LEDs
(LAN link and LAN activity) that signal status and activity.
Figure 1-9 iLO MP LAN LEDs
100 M Link/Activity, Amber LED
USB Ports
Table 1-5 provides iLO MP LED status descriptions.
10 M Link/Activity, Green LED
Locator Button and LED
Table 1-5 iLO MP LED Status Descriptions
LED Condition Status
100 M amber On Linked at 100 MBs. No activity.
100 M amber Blinking Linked at 100 MBs. Activity present.
10 M green On Linked at 10 MBs. No activity.
10 M green Blinking Linked at 10 MBs. Activity present.
30
Chapter 1