HP RP3 3100 Hardware Reference Manual

Hardware Reference Guide

HP RP3 Retail System Model 3100

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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Hardware Reference Guide

HP RP3 Retail System Model 3100

First Edition (October 2012)

Document Part Number: 704405-001

About This Book

This guide provides basic information for upgrading this computer model.

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Features ............................................................................................................................................ 1

Standard Configuration Features ......................................................................................................... 1

Front Panel Components ..................................................................................................................... 2

Rear Panel Components ...................................................................................................................... 3

Serial Number Location ........................................................................................................................ 3

2 Hardware Upgrades ........................................................................................................................................ 4

Warnings and Cautions ........................................................................................................................ 4

Removing the Computer Access Panel ................................................................................................ 5

Replacing the Computer Access Panel ................................................................................................ 6

Removing the Front Bezel .................................................................................................................... 7

Replacing the Front Bezel .................................................................................................................... 8

System Board Connections .................................................................................................................. 8

Installing Memory ............................................................................................................................... 10

DDR3-SDRAM SODIMM ................................................................................................... 10

Replacing a SODIMM ........................................................................................................ 10

Installing an Expansion Card .............................................................................................................. 12

Installing an Optional Powered Serial Port Expansion Card .............................................. 13

Configuring Powered Serial Ports ...................................................................................... 16

Installing an Optional 12-Volt Powered USB Expansion Card ........................................... 17

Replacing the Riser Card ................................................................................................................... 20

Replacing the Hard Drive ................................................................................................................... 25

Replacing the Battery ......................................................................................................................... 29

Appendix A External Security Devices .......................................................................................................... 32

Installing a Security Lock .................................................................................................................... 32

HP Keyed Cable Lock ........................................................................................................ 32

Padlock .............................................................................................................................. 32

HP Business PC Security Lock .......................................................................................... 33

Front Bezel Security .......................................................................................................... 37

Appendix B Electrostatic Discharge .............................................................................................................. 39

Preventing Electrostatic Damage ....................................................................................................... 39

Grounding Methods ............................................................................................................................ 39

Appendix C Computer Operating Guidelines, Routine Care and Shipping Preparation .......................... 40

Computer Operating Guidelines and Routine Care ............................................................................ 40

Shipping Preparation .......................................................................................................................... 40

Index ................................................................................................................................................................... 42

1 Product Features

Standard Configuration Features

Features may vary depending on the model. For a complete listing of the hardware and software installed on the computer, run the diagnostic utility (included on some computer models only).

Figure 1-1 Configuration

NOTE: This product features optional Powered USB ports. In the retail industry, “Powered USB” is

also referred to as “USB + Power,” “USB Plus Power,” and “Retail USB.” In this document, these ports are referred to as “Powered USB.”

Standard Configuration Features 1

Front Panel Components

Figure 1-2 Front Panel Components

Table 1-1 Front Panel Components

1 Dual-State Power Button 5 USB Port

2 Power On Light 6 Hard Drive Activity Light

3 NIC Link Light 7 NIC Activity Light

4 Microphone Port 8 Headphone Port

NOTE: The USB, microphone, and headphone ports are located behind a sliding door.

The NIC link light indicates a network connection. The NIC activity light indicates network activity.

The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to the Maintenance and Service Guide to interpret the code.

2 Chapter 1 Product Features

Rear Panel Components

Figure 1-3 Rear Panel Components

Table 1-2 Rear Panel Components

1 Power Cord Connector 8 Cash Drawer Connector

2 Powered USB 24V 9 USB Ports (4)

3 RJ-45 Network Connector 10 Powered USB 12V

4 Expansion Slot Cover 11 VGA Connector

5 Parallel Port 12 DisplayPort

6 PS/2 Mouse Connector (green) 13 PS/2 Keyboard Connector (purple)

7 Serial Connector (COM1) 14 Serial Connector (COM2)

NOTE: Arrangement and number of connectors may vary by model.

The expansion slot can be populated with an optional 2-port serial card or an optional 3-port powered USB 12V card available from HP.

The serial ports can be configured as 5V or 12V powered serial ports.

CAUTION: You must peel off the metallic tape over the cash drawer connector to connect a cash

drawer. The cash drawer connector is similar in size and shape to a telephone jack. To avoid damage to the computer, DO NOT plug a telephone cable into the cash drawer connector.

Serial Number Location

Each computer has a unique serial number and product ID number located on the back or side of the computer. Keep these numbers available for use when contacting customer service for assistance.

Rear Panel Components 3

2 Hardware Upgrades

Warnings and Cautions

Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.

WARNING! To reduce the risk of personal injury from electrical shock, hot surfaces, or fire:

Disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

Do not plug telecommunications or telephone connectors into the network interface controller (NIC) receptacles.

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

Plug the power cord in a grounded (earthed) outlet that is easily accessible at all times.

To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation, setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information. This guide is located on the Web at

WARNING! Energized and moving parts inside.

http://www.hp.com/ergo.

Disconnect power to the equipment before removing the enclosure.

Replace and secure the enclosure before re-energizing the equipment.

CAUTION: Static electricity can damage the electrical components of the computer or optional

equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See information.

When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent damage to internal components.

Electrostatic Discharge on page 39 for more

4 Chapter 2 Hardware Upgrades

Removing the Computer Access Panel

To access internal components, you must remove the access panel:

1. Remove/disengage any security devices that prohibit opening the computer.

2. Remove all removable media, such as USB flash drives, from the computer.

3. Turn off the computer properly through the operating system, then turn off any external devices.

4. Disconnect the power cord from the power outlet and disconnect any external devices.

CAUTION: Regardless of the power-on state, voltage is always present on the system board

as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.

5. Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the rear

of the computer, then lift it off (2).

Figure 2-1 Removing the Computer Access Panel

Removing the Computer Access Panel 5

Replacing the Computer Access Panel

1. Align the tabs on the panel with the slots on the chassis then slide the panel towards the front of

the chassis until it stops (1).

2. Tighten the thumbscrew to secure the access panel (2).

Figure 2-2 Replacing the Computer Access Panel

6 Chapter 2 Hardware Upgrades

Removing the Front Bezel

NOTE: The front bezel does not need to be removed for any of the procedures in this guide. It only

needs to be removed if you are replacing the bezel or replacing the speaker or front I/O.

1. Remove/disengage any security devices that prohibit opening the computer.

2. Remove all removable media, such as USB flash drives, from the computer.

3. Turn off the computer properly through the operating system, then turn off any external devices.

4. Disconnect the power cord from the power outlet and disconnect any external devices.

CAUTION: Regardless of the power-on state, voltage is always present on the system board

as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer.

5. Remove the computer access panel.

6. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).

Figure 2-3 Removing the Front Bezel

Removing the Front Bezel 7

Replacing the Front Bezel

Insert the three hooks on the bottom side of the bezel into the rectangular holes on the chassis (1) then rotate the top side of the bezel onto the chassis (2) and snap it into place.

Figure 2-4 Replacing the Front Bezel

System Board Connections

Refer to the following illustration and table to identify the system board connectors.

Figure 2-5 System Board Connections

No. System Board Connector System Board Label Color Component

1 USB MEDIA2 black 12-volt Powered USB Card

2 USB MEDIA1 green 12-volt Powered USB Card

8 Chapter 2 Hardware Upgrades

No. System Board Connector System Board Label Color Component

3 Riser Card Socket RPOS RISER white Riser Card

4 Memory Socket DIMM1 black Memory

5 SATA 3.0 SATA0 dark blue Hard Drive

6 Battery Holder BAT black Battery

7 Mini PCI Express x1 X1PCIEXP1 black Expansion Card (for example,

WLAN card)

System Board Connections 9

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