HP RP2 2000, RP2 2020, RP2 2030, RP7 7800 Getting Started Guide

Getting Started

HP Retail Systems

Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Getting Started

HP Retail Systems

First Edition: May 2012

Second Edition: December 2013

Document Part Number: 697963-002

Product Notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality.

http://www.microsoft.com for details.

See

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See

http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

Accessing User Guides and HP Diagnostics (Windows systems)

The menu and books are displayed in the language chosen during initial system setup or as specified later in the Windows Regional Settings. If the Regional Settings do not match one of the supported languages, the menu and books are displayed in English.

To access HP user guides:

Select Start > All Programs > HP Help and Support > HP User Manuals.

▲

To access Vision Diagnostics:

▲ Refer to Accessing Vision Diagnostics in this guide.

To access the Safety and Comfort Guide:

Select Start > All Programs > HP Help and Support > HP User Manuals > Safety and

▲

Comfort Guide.

How to Check Warranty and Support Entitlement

Your warranty is available on the hard drive (some models). To access your warranty:

Select Start > All Programs > HP Help and Support > Warranty

▲

You may check your warranty entitlement by entering your product model number and serial number at:

http://www.hp.com/support/warranty-lookuptool

HP Care Pack Services registration can be checked at:

http://www.hp.com/go/lookuptool/

iii

iv About This Book

Table of contents

Getting Started .................................................................................................................................................... 1

Installing and customizing the software ................................................................................................ 1

Installing the Windows Operating system ............................................................................ 1

Downloading Microsoft Windows updates ........................................................................... 2

Installing or upgrading device drivers (Windows systems) .................................................. 2

Customizing the monitor display (Windows systems) .......................................................... 2

Accessing disk image (ISO) files ......................................................................................... 3

Protecting the software ......................................................................................................................... 3

Using HP Diagnostic Solutions ............................................................................................................. 3

Vision Diagnostics (select models only) .............................................................................. 3

Accessing Vision Diagnostics (select models only) ............................................ 4

HP PC Hardware Diagnostics (select models only) ............................................................. 4

Why run HP PC Hardware Diagnostics ............................................................... 4

How to access and run HP PC Hardware Diagnostics ....................................... 5

Downloading HP PC Hardware Diagnostics to a USB device ............................ 5

Turning off the computer ...................................................................................................................... 5

Finding more information ...................................................................................................................... 6

Before you call for technical support .................................................................................................... 6

Helpful hints .......................................................................................................................................... 7

Basic troubleshooting ........................................................................................................................... 8

Interpreting POST diagnostic front panel LEDs and audible codes ..................................... 8

Backing up, restoring, and recovering in Windows 7 and POSReady 7 .............................................. 8

Creating recovery media ...................................................................................................... 9

Creating recovery media using HP Recovery Manager (select models only) ..... 9

Creating recovery discs with HP Recovery Disc Creator (select models only) . 10

Creating recovery discs .................................................................... 11

Backing up your information .............................................................................. 11

System Restore ................................................................................................................. 12

System Recovery ............................................................................................................... 12

System Recovery when Windows is responding .............................................. 13

System Recovery when Windows is not responding ........................................ 13

System Recovery using recovery media (select models only) .......................... 14

Using HP Recovery Disc operating system discs (select models only) ............ 15

Backing up, restoring, and recovering in Windows 8.1, Windows 8, or Industry 8.1 .......................... 16

Creating recovery media and backups .............................................................................. 16

Restoring and recovering using Windows tools ................................................................. 16

Using Reset when the system is not responding .............................................. 17

Recovery using the Windows recovery USB flash drive ................................... 17

Recovery using Windows operating system media (purchased separately) ..... 18

Using, updating, and maintaining your PC (Windows 7, POSReady 7, Windows 8.x, and

Industry 8.1 systems) ......................................................................................................................... 18

Getting Started

Installing and customizing the software

If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly.

Installing the Windows Operating system

The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER

UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive,

the installation process could take up to 60 minutes.

Installing and customizing the software 1

Downloading Microsoft Windows updates

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on

the screen.

2. In Windows 7, POSReady 7, Windows XP, and POSReady 9, click Start > All Programs >

Windows Update.

In Windows 7 and POSReady 7, the Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the

instructions on the screen.

In Windows XP and POSReady 2009, you will be directed to the Microsoft Windows Update Web site. If you see one or more pop-up windows that ask you to install a program from

http://www.microsoft.com, click Yes to install the program. Follow the instructions on the

Microsoft Web site to scan for updates and install critical updates and service packs.

In Windows 8.x and Industry 8.1, point to the upper-right or lower-right corner of the Start screen to display the charms. Select Settings > Change PC Settings > Windows Update and follow the instructions on the screen.

It is recommended that you install all of the critical updates and service packs.

3. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure

to save any files or documents that you may have open before rebooting. Then select Yes to reboot the machine.

4. Run Windows Update monthly thereafter.

Installing or upgrading device drivers (Windows systems)

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system from

http://www.hp.com/support. Select your country and language, select Drivers & Downloads, enter

the model number of the computer, and click the Go button.

Customizing the monitor display (Windows systems)

If you wish, you can select or change the monitor model, refresh rates, screen resolution, color settings, font sizes, and power management settings.

To change display settings in Windows XP, right-click on the Windows Desktop and select Properties.

To change display settings in Windows 7 and POSReady 7, right-click on the Windows Desktop and select Personalize.

In Windows 8.x and Industry 8.1, you can customize display settings for the Start screen and Desktop. To customize the Start screen, point to the upper-right or lower-right corner of the Start screen to display the charms. Select Settings > Change PC Settings > Personalize and change the

2 Getting Started

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