HP Recovery Manager Software for VMware vSphere User Manual

HP 3PAR Recovery Manager Diagnostics Tool User Guide

For HP 3PAR Recovery Manager Software for VMware® vSphere™

Abstract

This document describes the diagnostic checks for the Recovery Manager Software for VMware® vSphere™ using the HP 3PAR Recovery Manager Diagnostics tool.

HP Part Number: QL226-97311 Published: February 2014 Edition: 1.0

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft®, Windows®, are U.S. registered trademarks of Microsoft Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. VMware® is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other trademarks and registered trademarks are owned by their respective owners.

1 Introduction...............................................................................................4

2 System requirements for installation...............................................................5

Hardware requirements.............................................................................................................5

Software requirements...............................................................................................................5

3 Installing and removing the RMD tool............................................................6

Installing the RMD tool on the backup server................................................................................6

Verifying installation..................................................................................................................6

Removing the RMD tool.............................................................................................................6

4 Using the RMD tool....................................................................................8

Launching the RMD tool.............................................................................................................8

Performing diagnostic checks.....................................................................................................8

Diagnostic checks................................................................................................................9

Viewing diagnostic test status...................................................................................................10

Viewing diagnostic reports.......................................................................................................11

Viewing archived reports.........................................................................................................12

5 Troubleshooting........................................................................................13

6 Support and other resources......................................................................17

Contacting HP........................................................................................................................17

HP 3PAR documentation..........................................................................................................17

Typographic conventions.........................................................................................................19

HP 3PAR branding information.................................................................................................19

7 Documentation feedback...........................................................................20

Glossary....................................................................................................21

Contents 3

1 Introduction

The RMD tool (HP 3PAR Recovery Manager Diagnostics tool) is a web-based application that identifies discrepancies in the environment running HP 3PAR RMV products. The RMD tool scans the servers managed by Recovery Manager (both RMV and vCenter servers), gathers RMV environment information, identifies discrepancies, and provides corrective actions for proper functioning of the RMV products.

Recovery Manager Diagnostic tool for RMV runs on the RMV server and performs only RMV specific tests. These tests collect RMV application specific information, vCenter and ESX Host information, vCenter and RMV log files, troubleshooting recurrent customer issues in RMV, such as, RMV configuration issues, vCenter and HP 3PAR StoreServ connectivity issues, and so on. RMV refers to RMV application package including RMV Management Plug-in and VASA Provider.

The RMD tool 1.0 is supported on RMV 2.4.0 and RMV 2.4 Patch 01 releases.

4 Introduction

2 System requirements for installation

Hardware requirements

The RMD tool has no specific hardware requirements for installation, except for the hardware requirements for RMV installation.

Software requirements

RMV must be installed and running on the RMV and vCenter servers. The RMD tool must be installed on the RMV server. The RMD tool can diagnose only the RMV Server and vCenter servers managed by the RMV server. If multiple vCenter servers are available, then the RMD tool must be installed on each vCenter server to perform the diagnosis.

The RMD tool uses WMI to perform checks on the backup server and hence you must set the required firewall exception for WMI. For more information about configuring and setting exceptions for WMI, see http://msdn.microsoft.com/.

In the MSDN website, navigate to the Library and search for the following:

• Securing a Remote WMI Connection

• Connecting Through Windows Firewall

Hardware requirements 5

3 Installing and removing the RMD tool

Installing the RMD tool on the backup server

The RMD tool must be installed only on the backup server. To install the RMD tool:

1. Navigate to the folder containing the HP 3PAR Recovery Manager Diagnostics Tool installation executable.

2. Double-click the setup.exe file to start installation. The HP 3PAR Recovery Manager Diagnostics Tool—InstallShield Wizard window appears.

3. Click Next to continue. The End User License Agreement window appears.

4. If you agree with the end user license agreement, select I accept the terms in the license agreement and then click Next.

The Destination Folder window appears.

5. Click Next to install the Tool in the default folder location. The User Credentials window appears.

6. Enter the logged-in user credentials and click Next.

NOTE: If port number 9942 is busy, you are prompted to enter an alternate port number.

7. Click Install. The InstallShield Wizard Completed window appears. The installation takes approximately

two minutes to complete.

8. When the installation is complete, click Finish.

NOTE: After successful installation:

• The HP 3PAR Recovery Manager Diagnostics Tool for Recovery Manager

for VMware vSphere service is created.

• The Recovery Manager Diagnostics Tool for RM for VMware vSphere shortcut

is created on the desktop.

Verifying installation

To verify the installation of the RMD tool for Windows Server 2008 R2:

1. Log on as system administrator.

2. Click Start →Control Panel→Programs and Features.

3. Verify that HP 3PAR Recovery Manager Diagnostics Tool for RM for VMware vSphere appears in the Currently installed programs column.

To verify the installation of the RMD tool for Windows Server 2012:

1. Log on as system administrator.

2. Navigate to the Start page, click Control Panel→Programs→Programs and Features.

3. Verify that HP 3PAR Recovery Manager Diagnostics Tool for RM for VMware vSphere appears in the installed program list.

Removing the RMD tool

To remove the RMD tool from Windows Server 2008 R2:

1. Log on as system administrator.

2. Click Start→Control Panel→Programs and Features.

6 Installing and removing the RMD tool

3. Select HP 3PAR Recovery Manager Diagnostics Tool for RM for VMware vSphere.

4. Click Remove. The Program Maintenance dialog box appears.

5. Select Remove and click Next. The RMD tool is removed from the backup server.

To remove the RMD tool from Windows Server 2012:

1. Log on as system administrator.

2. Navigate to the Start page, click Control Panel→Uninstall a Program.

3. Select HP 3PAR Recovery Manager Diagnostics Tool for RM for VMware vSphere.

4. Click Uninstall. A dialog box appears.

5. Click Yes. The RMD tool is removed from the backup server.

Removing the RMD tool 7

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