HP Recovery Manager Software for Oracle Licenses User Manual

HP 3PAR Recovery Manager Diagnostics Tool for Oracle User Guide

Abstract

This document describes the diagnostic checks for the Recovery Manager for Oracle using Recovery Manager Diagnostic tool.

HP Part Number: QL226-96989 Published: August 2013 Edition: 1.0

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The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgments

Microsoft®, Windows®, are U.S. registered trademarks of Microsoft Corporation.

Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

Symantec™, NetBackup™, and Enterprise Server™ are trademarks of Symantec Software Corporation.

All other trademarks and registered trademarks are owned by their respective owners.

1 Introduction...............................................................................................4

2 System requirements for installation...............................................................5

Installation prerequisites............................................................................................................5

Hardware and software requirements..........................................................................................5

Supported configuration ...........................................................................................................5

3 Installing and removing the RMD tool............................................................6

Installing the RMD tool on different operating systems....................................................................6

Verifying the installation............................................................................................................6

Removing the RMD tool from different operating systems................................................................6

4 Using the RMD tool....................................................................................7

Launching the RMD tool.............................................................................................................7

Performing the diagnostic checks................................................................................................7

Diagnostic checks for RMO...................................................................................................7

Viewing diagnostic test status.....................................................................................................9

Generating report.....................................................................................................................9

Viewing diagnostic report........................................................................................................10

5 Troubleshooting........................................................................................12

6 Support and other resources......................................................................13

Contacting HP........................................................................................................................13

HP 3PAR documentation..........................................................................................................13

Typographic conventions.........................................................................................................15

HP 3PAR branding information.................................................................................................15

7 Documentation feedback...........................................................................16

Glossary....................................................................................................17

Contents 3

1 Introduction

HP 3PAR Recovery Manager Diagnostics (RMD) tool for Recovery Manager for Oracle (RMO) is a software tool used for identifying discrepancies in the environment running RMO.

The tool scans RMO managed servers (Backup server, Database server, and NetBackup master server) to gather information related to recovery manager environment. The tool uses this information to identify any discrepancies and suggests corrective action to ensure proper functioning of RMO product.

The following are the features of the RMD tool:

• Ability to auto discover RMO Backup server, RMO managed Database server, and NetBackup

master server (if applicable)

• Gathers RMO environment setup information based on the configuration files

• Identifies and provides corrective action for RMO environmental discrepancies

• Gathers information about Oracle databases

• Gathers information about the following backup methods:

Symantec NetBackup◦

◦ HP Data Protector

◦ Oracle RMAN

• Collects HP 3PAR StoreServ information that are connected to Backup and Database servers

• Validates SSH connection between Backup, Database, StoreServ, and backup tool servers

4 Introduction

2 System requirements for installation

This chapter provides an overview of the hardware and software requirements for installing the RMD tool.

Installation prerequisites

RMO must be installed on the RMO Backup and Database servers. The RMO configuration file is created either by using the rmora_config command or RMO GUI. For more information, see HP 3PAR Recovery Manager 4.3.0 or 4.4.0 Software for Oracle - User’s Guide.

Hardware and software requirements

There are no specific hardware and software requirements for installing the RMD tool besides the hardware and software requirements for RMO 4.3 and RMO 4.4 release.

Supported configuration

The RMD tool supports all the supported configuration of RMO 4.3 and RMO 4.4 release. For more information about the supported configuration, see the SPOCK website:

http://spock.corp.hp.com/spock/utility/document.aspx?docurl=Shared%20Documents/sw/ array_3par/3par_rmo.2013_05_17.pdf

Installation prerequisites 5

3 Installing and removing the RMD tool

Before installing the RMD tool, ensure that you meet the system requirements.

Installing the RMD tool on different operating systems

The RMD tool must be installed on the RMO Backup server. The following procedure explains how to install the RMD tool on different operating systems:

1. Click the following link to open the HP Storage Software page:

https://h20392.www2.hp.com/portal/swdepot/displayProductsList.do?category=NAS

2. Download the product HP 3PAR Diagnostics Tool for Recovery Manager for Oracle v1.0 and navigate to the folder containing the executable.

3. Copy the folder to the RMO Backup server.

4. Login as root on the RMO Backup server.

5. Untar the platform specific software bundle and run the required script. The following are the scripts for each operating system:

a. IBM AIX: AIX_local_install.sh b. Red Hat Enterprise Linux and Oracle Enterprise Linux: Linux_local_install.sh c. Sun Solaris: Solaris_local_install.sh d. HP–UX: HPUX_local_install.sh

Verifying the installation

Run the following script to verify the installation:

1. IBM AIX: lslpp -l HP3PARRMDO.rte

2. Red Hat Enterprise Linux and Oracle Enterprise Linux: rpm -qi HP3PARRMODT

3. Sun Solaris: pkginfo -l HP3PARRMODT

4. HP–UX: swlist HP3PARRMODT

Removing the RMD tool from different operating systems

Run the following scripts to remove the RMD tool:

1. IBM AIX: AIX_local_install.sh

2. Red Hat Enterprise Linux and Oracle Enterprise Linux: Linux_local_install.sh

3. Sun Solaris: Solaris_local_install.sh

4. HP–UX: HPUX_local_install.sh

6 Installing and removing the RMD tool

4 Using the RMD tool

This chapter provides information about the following topics:

• Launching the RMD tool

• Performing diagnostics checks

• Viewing diagnostics test status

• Viewing diagnostics reports

Launching the RMD tool

You can launch the RMD tool using the following steps:

1. Login to the RMO Backup server, where the RMD tool is installed.

2. Click the following link to open the RMD tool home page:

http://localhost:9946/RMDWeb/RMOWelcome.jsp

WARNING! Access to the link is limited to the RMO Backup server on which the RMD tool

is installed.

Figure 1 RMD home page

Performing the diagnostic checks

The RMD tool automatically discovers and lists all the database servers managed by RMO. By default, all the servers are selected to run the diagnostic tests. Also, you can manually select a server from the discovered list of servers on which you want to run the diagnostic tests.

Diagnostic checks for RMO

Table 1 (page 8) lists the diagnostic checks that you can perform on the Backup server and

selected RMO managed Oracle database servers.

NOTE: All the tests will run only on Backup, Database, and if applicable, on the NetBackup

master server to collect the information.

Launching the RMD tool 7

Table 1 Diagnostic checks for RMO

Test includesChecks performedDiagnostics checks

System Information

Oracle Application Settings

RMO Software Settings

HP 3PAR StoreServ Information

1. Hostname

2. Platform

3. Processor type

4. OS version

5. Multipath status

6. Distributor

7. Red Hat kernel

1. Is Oracle software installed?

2. Oracle version

3. Oracle status

4. Is ASM installed?

5. ASM version

6. Oracle username

1. Is RMO installed?

2. RMO version

3. Logs and binary path

1. Checks if HP 3PAR StoreServ is connected

to Backup and Database servers.

2. HP 3PAR StoreServ OS version

3. TPDHOST for Backup server

4. RMO license

5. Remote Copy license

6. Virtual Lock license

• The Backup server host name, platform, and

processor type.

• Information about the OS distributor for

Backup and Database servers.

• Database server host name, platform, and

processor type.

• Oracle and ASM related information on the

Backup and Database servers.

• RMO related information on Backup,

Database servers, and Netbackup master server.

• Connected to Backup and Database servers.

• License information required by the RMO

application.

information

Checks for SSH connection between:SSH connection

1. Backup Server to Database Server

2. Backup Server to NBU Master server

3. Database Server to Local StoreServ

4. Backup Server to Local StoreServ

5. Backup Server to Remote StoreServ

Checks for the following:Backup tool

1. Is Symantec NetBackup master server

installed?

2. NetBackup master server version

3. NetBackup master server policies

4. Is NetBackup master server for Oracle Agent

installed?

5. Is DP installed?

6. DP version

7. DP Backup specification

8. Catalog database connection from the

Backup Server

9. Catalog database connection from the

Database Server

10. Check RMAN backup channel allocation

from the Database server

• The SSH connection between Backup and

Database servers.

• The SSH connection between Backup server

and NetBackup master server.

• The SSH connection between Backup server

and local StoreServ.

• The SSH connection between Backup remote

StoreServ.

• NetBackup information on the Backup and

Database servers.

• DP information on the Backup and Database

servers.

• Catalog database connection information

from the Backup server.

• Catalog database connection from the

Database server.

• Catalog database resynchronization from

the Database server.

• Catalog database RMAN allocate channel

information from the Database server.

8 Using the RMD tool

Viewing diagnostic test status

The RMD tool displays details of the checks executed on selected servers. A green tick mark against a test indicates that the test execution is successfully completed on the server under diagnosis.

Similarly, a red cross indicates that the test execution is failed on the server under diagnosis.

Figure 2 Test execution status

The RMD tool displays the following details during test execution:

• Target Application

• Executed \ Total Number of Servers

• Target Server

• Tests Executed

• Total Number of Tests to be Executed in this Server

You can stop the diagnosis by clicking STOP. Click BACK to return to the RMD tool Home page.

NOTE: When you return to the Home page, the RMD tool automatically discovers and lists all

the servers managed by RMO.

Generating report

Click View Report at the end of test execution to generate the report.

Viewing diagnostic test status 9

Figure 3 View reports

Viewing diagnostic report

The following are the categories of the test result:

• Success

• Warning

• Failure

The Test Report window has the following summary sections:

• Report by Product– Lists the test result summary for each server selected for diagnostics under

the RMO product. Click the appropriate server name to view the test result.

• Report by Server– Lists the test result summary for each test executed under each server. Click

the appropriate test links listed below a server to view the test results.

Figure 4 Viewing diagnostic report

10 Using the RMD tool

NOTE:

• Click the server link to view the details and statuses of all the tests associated with a particular

server.

• Click the test link to view a detailed information about the particular test.

• The Report Summary section lists all the warnings and failures.

• The Test Summary section list all the exceptions occurred during the test execution on a

particular server.

• HP recommends you to save the report for future reference.

Viewing diagnostic report 11

5 Troubleshooting

This chapter describes common errors with appropriate resolutions. Q1. The test execution status displays timed out. A1. Increase the test execution timeout in seconds in the RMO_Config.xml file, which is located

in theapplicationConfigurationXml folder at the following location:

• Folder location for Linux, Solaris, and HPUX: /opt/rmodt/RMODTTomcat/webapps/

RMDWeb/resources/applications/applicationConfigurationXml/

• Folder Location for AIX: /usr/local/rmodt/RMODTTomcat/webapps/RMDWeb/

resources/applications/applicationConfigurationXml/

• Restart the RMD tool for the changes to take effect.

Q2. The session is timed out and displays the message Your Session has expired while running the RMD tool.

A2. Close the browser and restart the RMD tool. Q3. An exception occurred while refreshing the RMD tool browser window. A3. Close the browser and restart the RMD tool.

12 Troubleshooting

6 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

Before contacting HP, collect the following information:

• Product model names and numbers

• Technical support registration number (if applicable)

• Product serial numbers

• Error messages

• Operating system type and revision level

• Detailed questions

HP 3PAR documentation

Table 2

See:For information about:

Supported hardware and software platforms

HP 3PAR storage system software

configure and administer HP 3PAR storage systems

storage systems

to manage host configuration and connectivity information

Information Model (CIM) to manage HP 3PAR storage systems

The Single Point of Connectivity Knowledge for HP Storage Products (SPOCK) website:

http://www.hp.com/storage/spock

The HP 3PAR StoreServ Storage site:Locating HP 3PAR documents

http://www.hp.com/go/3par

To access HP 3PAR documents, click the Support link for your product.

HP 3PAR StoreServ Storage Concepts GuideStorage concepts and terminology

HP 3PAR Management Console User's GuideUsing the HP 3PAR Management Console (GUI) to

HP 3PAR Command Line Interface Administrator’s ManualUsing the HP 3PAR CLI to configure and administer

HP 3PAR Command Line Interface ReferenceCLI commands

HP 3PAR System Reporter Software User's GuideAnalyzing system performance

HP 3PAR Host Explorer User’s GuideInstalling and maintaining the Host Explorer agent in order

HP 3PAR CIM API Programming ReferenceCreating applications compliant with the Common

another

Configuring the Secure Service Custodian server in order to monitor and control HP 3PAR storage systems

Copy

HP 3PAR-to-3PAR Storage Peer Motion GuideMigrating data from one HP 3PAR storage system to

HP 3PAR Secure Service Custodian Configuration Utility Reference

HP 3PAR Remote Copy Software User’s GuideUsing the CLI to configure and manage HP 3PAR Remote

HP 3PAR Upgrade Pre-Planning GuideUpdating HP 3PAR operating systems

Contacting HP 13

Table 2 (continued)

See:For information about:

Identifying storage system components, troubleshooting information, and detailed alert information

Installing, configuring, and maintaining the HP 3PAR Policy Server

Planning for HP 3PAR storage system setup

Hardware specifications, installation considerations, power requirements, networking options, and cabling information

for HP 3PAR storage systems

HP 3PAR 10000 storage systems

Installing and maintaining HP 3PAR 7200 and 7400 storage systems

Installing 7200 and 7400 storage systems and initializing the Service Processor

storage systems

Maintaining the Service Processor

HP 3PAR F-Class, T-Class, and StoreServ 10000 Storage Troubleshooting Guide

HP 3PAR Policy Server Installation and Setup GuideHP 3PAR Policy Server Administration Guide

HP 3PAR StoreServ 7000 Storage Site Planning ManualHP 3PAR 7200 and 7400 storage systems

HP 3PAR StoreServ 10000 Storage Physical Planning ManualHP 3PAR StoreServ 10000 Storage Third-Party Rack Physical Planning Manual

HP 3PAR StoreServ 7000 Storage Installation GuideHP 3PAR StoreServ 7000 Storage SmartStart Software User’s Guide

HP 3PAR StoreServ 7000 Storage Service GuideMaintaining, servicing, and upgrading 7200 and 7400

HP 3PAR StoreServ 7000 Storage Troubleshooting GuideTroubleshooting 7200 and 7400 storage systems

HP 3PAR Service Processor Software User GuideHP 3PAR Service Processor Onsite Customer Care (SPOCC) User's Guide

HP 3PAR host application solutions

Backing up Oracle databases and using backups for disaster recovery

Backing up Exchange databases and using backups for disaster recovery

Backing up SQL databases and using backups for disaster recovery

Backing up VMware databases and using backups for disaster recovery

Installing and using the HP 3PAR VSS (Volume Shadow Copy Service) Provider software for Microsoft Windows

Best practices for setting up the Storage Replication Adapter for VMware vCenter

Troubleshooting the Storage Replication Adapter for VMware vCenter Site Recovery Manager

Installing and using vSphere Storage APIs for Array Integration (VAAI) plug-in software for VMware vSphere

HP 3PAR Recovery Manager Software for Oracle User's Guide

HP 3PAR Recovery Manager Software for Microsoft Exchange 2007 and 2010 User's Guide

HP 3PAR Recovery Manager Software for Microsoft SQL Server User’s Guide

HP 3PAR Management Plug-in and Recovery Manager Software for VMware vSphere User's Guide

HP 3PAR VSS Provider Software for Microsoft Windows User's Guide

HP 3PAR Storage Replication Adapter for VMware vCenter Site Recovery Manager Implementation Guide

HP 3PAR Storage Replication Adapter for VMware vCenter Site Recovery Manager Troubleshooting Guide

HP 3PAR VAAI Plug-in Software for VMware vSphere User's Guide

14 Support and other resources

Typographic conventions

Table 3 Document conventions

ElementConvention

Bold text

Monospace text

Bold monospace text

• Keys that you press

• Text you typed into a GUI element, such as a text box

• GUI elements that you click or select, such as menu items, buttons,

and so on

• File and directory names

• System output

• Code

• Commands, their arguments, and argument values

• Code variables

• Command variables

• Commands you enter into a command line interface

• System output emphasized for scannability

WARNING! Indicates that failure to follow directions can result in bodily harm or death, or in

irreversible damage to data or to the operating system.

CAUTION: Indicates that failure to follow directions can result in damage to equipment or data.

NOTE: Provides additional information.

Required

Indicates that a procedure must be followed as directed in order to achieve a functional and supported implementation based on testing at HP.

HP 3PAR branding information

• The server previously referred to as the "InServ" is now referred to as the "HP 3PAR StoreServ

Storage system."

• The operating system previously referred to as the "InForm OS" is now referred to as the "HP

3PAR OS."

• The user interface previously referred to as the "InForm Management Console (IMC)" is now

referred to as the "HP 3PAR Management Console."

• All products previously referred to as “3PAR” products are now referred to as "HP 3PAR"

products.

Typographic conventions 15

7 Documentation feedback

HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

16 Documentation feedback

Glossary

ASM Automatic Storage Management DP HP Data Protector RMAN Oracle Recovery Manager RMD Recovery Manager Diagnostics RMO Recovery Manager for Oracle SPOCK Single Point of Connectivity Knowledge