HP Recovery Manager Software for Hyper-V User Manual

HP 3PAR Recovery Manager Diagnostics Tool User Guide

For HP 3PAR Recovery Manager Software for Microsoft Hyper-V

Abstract

This document describes the diagnostic checks for the Recovery Manager Software for Microsoft Hyper-V using the HP 3PAR Recovery Manager Diagnostics Tool.

HP Part Number: QL226-96988 Published: July 2013 Edition: 1.0

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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1 Introduction...............................................................................................4

2 System requirements for installation...............................................................5

Hardware requirements.............................................................................................................5

Software requirements...............................................................................................................5

3 Supported configurations.............................................................................6

4 Installing and removing the RMD Tool...........................................................7

Installing the RMD Tool on RMH Server.......................................................................................7

Verifying installation..................................................................................................................7

Removing the RMD Tool.............................................................................................................7

5 Using the RMD Tool....................................................................................9

Launching the RMD Tool............................................................................................................9

Performing diagnostics checks....................................................................................................9

Diagnostics checks.............................................................................................................10

Viewing diagnostics test status..................................................................................................11

Viewing diagnostics reports.....................................................................................................12

6 Troubleshooting........................................................................................14

7 Support and other resources......................................................................15

Contacting HP........................................................................................................................15

HP 3PAR documentation..........................................................................................................15

Typographic conventions.........................................................................................................17

HP 3PAR branding information.................................................................................................17

8 Documentation feedback...........................................................................18

Glossary....................................................................................................19

Contents 3

1 Introduction

HP 3PAR RM for Microsoft Hyper-V is the latest addition to HP 3PAR Solutions portfolio and offers key management capabilities and facilitates the integration of 3PAR Virtual Copy and Microsoft Hyper-V Virtual Machine environment.

HP 3PAR RM for Microsoft Hyper-V is designed to work with Microsoft Hyper-V servers and provides system administrators with important tools to manage and backup critical Virtual Machines involving multiple virtualized machine environments. This application provides essential GUI and command line-based tools to create, manage, browse, and restore application consistent 3PAR Virtual Copies of operating Hyper-V Virtual Machines to a point-in-time.

The Recovery Manager Diagnostics (RMD) Tool is a web-based application that identifies the discrepancies in the RMH server environment. The RMD Tool scans all the RMH managed servers (RMH Server and RMH Agents), gathers RMH environment information, identifies discrepancies, and provides corrective actions for the proper functioning of the RMH.

4 Introduction

2 System requirements for installation

Hardware requirements

There are no specific hardware requirements for installing the RMD Tool other than the hardware requirements for installing RMH.

Software requirements

RMH must be installed and running. The RMD Tool must be installed on the RMH Server. The RMD Tool can diagnose only the RMH Server and the Agents managed by this server. If multiple RMH Servers are available, then the RMD Tool must be installed on each RMH Server for the Tool to perform the diagnosis.

The RMD Tool uses WMI to perform checks on the remote RMH Agents, so you must set the required firewall exception for WMI. For more information about configuring and setting exceptions for WMI, see http://msdn.microsoft.com/.

In the MSDN website, navigate to the Library, and search for the following:

• Securing a Remote WMI Connection

• Connecting Through Windows Firewall

Hardware requirements 5

3 Supported configurations

Table 1 (page 6) lists the supported configurations for RMH.

Table 1 Supported configurations for RMH

Operating System

Supported configurationComponent

RMH Agents

• Windows Server 2008 R2 Service Pack 1 (SP1) or later

• Windows Server 2012 or later

RMH Server

• Any Windows OS that supports .NET Framework 4.5.

64-bitOS Architecture

4.5.NET Framework

Installed on both RMH Server and RMH AgentsVC++ 2012 Redistributable

Installed on RMH AgentsHyper-V

Version 2.2.1.5 or later installed on RMH AgentsHP 3PAR VSS Provider

HP 3PAR OS Version

HP 3PAR StoreServ Storage License Check

HP 3PAR OS Version 3.1.1 MU1 or later or 3.1.2 MU1 or later

CLI version 3.1.1 or 3.1.2HP 3PAR CLI

HP 3PAR Virtual Copy HP 3PAR Recovery Manager for Microsoft Hyper-V HP 3PAR Virtual Lock VSS Provider for Microsoft Windows

Installed on RMH AgentsMPIO

6 Supported configurations

4 Installing and removing the RMD Tool

Installing the RMD Tool on RMH Server

To install the RMD Tool:

1. Navigate to the folder containing the HP 3PAR Recovery Manager Diagnostics Tool installation executable.

2. Double-click the setup.exe file to start installation. The HP 3PAR Recovery Manager Diagnostics Tool—InstallShield Wizard window appears.

3. Click Next to continue. The End User License Agreement window appears.

4. If you agree with the end user license agreement, select I accept the terms in the license agreement, and then click Next.

The Destination Folder window appears.

5. Click Next to install the Tool in the default folder location. The User Credentials window appears.

6. Enter the logged-in user credentials, and click Next.

NOTE: If port number 9944 is busy, you are prompted to enter an alternate port number.

7. Click Install. The InstallShield Wizard Completed window appears. The installation takes approximately

two minutes to complete.

8. When the installation is complete, click Finish.

NOTE: After successful installation:

• A Recovery Manager Diagnostics Tool service is created.

• A Recovery Manager Diagnostics Tool desktop shortcut is created.

Verifying installation

To verify the installation of the RMD Tool for Windows Server 2008 R2:

1. Log on as System Administrator.

2. Click Start →Control Panel→Programs and Features.

3. Verify that HP 3PAR Recovery Manager Software for Hyper-V Diagnostics Tool appears in the Currently installed programs column.

To verify the installation of the RMD Tool for Windows Server 2012:

1. Log on as System Administrator.

2. Navigate to the Start page, click Control Panel→Programs→Programs and Features.

3. Verify that HP 3PAR Recovery Manager Software for Hyper-V Diagnostics Tool appears in the installed program list.

Removing the RMD Tool

To remove the RMD Tool from Windows Server 2008 R2:

1. Log on as System Administrator.

2. Click Start→Control Panel→Programs and Features.

3. Select HP 3PAR Recovery Manager Software for Hyper-V Diagnostics Tool.

Installing the RMD Tool on RMH Server 7

4. Click Remove.

The Program Maintenance dialog box appears.

5. Select Remove and click Next.

The RMD Tool is removed.

To remove the RMD Tool from Windows Server 2012:

1. Log on as System Administrator.

2. Navigate to the Start page, click Control Panel→Uninstall a Program.

3. Select HP 3PAR Recovery Manager Software for Hyper-V Diagnostics Tool.

4. Click Uninstall. A dialog box appears.

5. Click Yes. The RMD Tool is removed.

8 Installing and removing the RMD Tool

5 Using the RMD Tool

Launching the RMD Tool

To launch and access the RMD Tool, use one of the following methods:

• Double-click the HP 3PAR Recovery Manager Software for Hyper-V Diagnostics Tool shortcut

icon available on the desktop.

• Type the following address in the Web browser address bar:

http://localhost:9944/welcome.html

NOTE: Access to the link is limited to the server on which the RMD Tool is installed.

Performing diagnostics checks

To perform the diagnostics checks:

1. Select the servers to run the diagnostics checks. The RMD Tool automatically discovers and lists all the servers managed by the RMH Server.

By default, all the servers are selected for diagnosis. However, you can also select servers to run the diagnostics checks.

2. Click Enter Credentials to provide the logon credentials if a server requires different logon credentials.

By default, the RMD Tool uses the logon credentials provided during installation to log on to different servers.

NOTE: If the logon credentials are incorrect, then during test execution, RMD Tool displays

the error message Connection to remote machine failed.

Launching the RMD Tool 9

3. Click Start Diagnostics.

The RMD Tool runs the diagnostics checks for all the selected servers.

NOTE:

• To select or clear all the listed servers, click Select All or Deselect All, respectively.

• When there are more than 8 servers, to expand or collapse all the listed servers, click View

more or Collapse, respectively.

Diagnostics checks

Table 2 (page 10) lists the diagnostics checks that you can perform on the RMH Server and RMH

Agents.

Table 2 Diagnostics checks for RMH

ParametersDiagnostics checks

Checks for both RMH Server and RMH Agents:Application Settings

1. Microsoft Visual C++ 2012 Redistributable installation

2. RMH version

3. .NET Framework 4.5 installation

Checks only for RMH Agents:

1. Hyper-V installation

2. Hyper-V writer status

3. MPIO installation

Checks for RMH Agents onlyArray Connection

1. StoreServ Details

2. Inform OS Details

3. Licenses in StoreServ

Checks only for RMH Agents:Cluster Information

1. Is cluster disk a CSV disk

2. Cluster Info

3. Cluster Log

4. Cluster Resource

5. Cluster Dependencies

Checks only for RMH Agents:Driver Information Collects information about the following drivers:

1. Adapter Port Drivers

2. Emulex Drivers

3. Multipath Disk Drivers

4. Qlogic Drivers

Checks only for RMH Agents:HBA Information

1. Adapter name

2. portWWN/NodeWWN

3. Port name

Checks only for RMH Agents:Hyper-V Virtual Machine Details

1. VM Name

2. VM GUID

3. Enabled State

4. Health State

5. Snapshot Path

6. Configuration Path

7. VHD Paths

10 Using the RMD Tool

Table 2 Diagnostics checks for RMH (continued)

ParametersDiagnostics checks

Checks only for RMH Agents:LUN Details

1. Available copyspace in LUN

2. All VM associated LUNs must be HP 3PAR LUNs

Checks for both RMH Server and Agents:RMH Information

1. RMH install path

2. RMH install path drive type

3. RMH log level value

4. RMH log path

5. RMH session timeout value

6. RMH StoreServ timeout value

7. Port

8. Is RMH Server check

9. Is RMH Agent check

Checks only for RMH Server:

1. Service check for the RMH Server

Checks only for RMH Agents:

1. Service check

Checks only for RMH Agents:Software Settings

1. CLI Version on RMH Agents

2. HP 3PAR VSS Provider installed on RMH Agents

Viewing diagnostics test status

The Diagnostics Tool displays the following details during diagnosis:

• Target Application

• Executed\Total Number of Servers

• Target Server

• Tests Executed

• Total Number of Tests to be Executed in this Server

The RMD Tool displays details of the checks executed on selected servers. A green check mark against a test indicates that the test execution is complete. A red cross indicates that the test execution is not complete.

Checks for both RMH Server and Agents:System Information

1. System Name

2. Windows version for:

• RMH Server

• RMH Agent

3. Processor

4. Processor Type

NOTE: The green check mark indicates that the test execution is complete. However, this does

not imply that the test result is always successful.

Viewing diagnostics test status 11

You can stop the diagnosis by clicking STOP. Click BACK to return to the RMD Tool home page.

NOTE: When you return to the home page, the RMD Tool automatically discovers and lists all

the servers managed by the RM.

Viewing diagnostics reports

The RMD Tool does not generate the report if you press STOP or BACK during test execution. All the tests must be completed for successful report generation.

Click View Report to view a detailed report of all the diagnostics checks.

12 Using the RMD Tool

The Test Report window has the following summary sections:

• Report by Product—Lists the servers with the corresponding test status. Click the required server

link to view the test details.

• Report by Server—Lists the tests with the corresponding test status. Click the required test link

to view the test details.

The test result status can be any of the following:

• Success—indicates that there are no failures or warnings in the test result.

• Warning—indicates that there are no failures in the test result, however, there are one or more

warnings.

• Failure—indicates that there are one or more failures in the test result.

CAUTION: Ensure that you resolve all the failures and warnings before starting the RMH supported

functionality. Ignoring failures can cause failure of RMH functionality.

NOTE: The Report Summary section for a test lists the warnings or failures, if any.

Viewing diagnostics reports 13

6 Troubleshooting

Q1. During installation of the RMD Tool, I see the error RMD components were successfully installed, but unable to start service with given credential.

A1. Ensure that the Login Account Service is set correctly. If the Login Account Service is incorrect, then enter the correct details, and restart the service.

To open the Services window in Windows Server 2008, click Start→Run. Enter services.msc and click OK. The Services window appears.

To open the Services window in Windows Server 2012, click Search. Enter services.msc. Press

Enter. The Services window appears. Q2. The login user password is changed. A2. Update the service login credential using the Windows Services panel, and restart the service. Q3. Test execution failed due to the large number of array connectivity tests and network traffic. A3. Increase testExecutionTimeoutInSeconds in Application_Folder\3PAR\RMD\RMH\tomcat\

webapps\RMDWeb\resources\applications\applicationConfigurationXml\ RMH_Config.xml and restart the "HP 3PAR RM Diagnostics Tool Server Hyper-V" service,

where, Application_Folder is the folder where the RMD Tool for RMH is installed.

NOTE: The default timeout value is 600 seconds.

Q4. The session timed out and displays the message Your Session has expired while

running the RMD Tool.

A4. Close the browser and restart the RMD Tool. Q5. An exception occurred while refreshing the RMD Tool browser window. A5. Close the browser and restart the RMD Tool.

14 Troubleshooting

7 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

Before contacting HP, collect the following information:

• Product model names and numbers

• Technical support registration number (if applicable)

• Product serial numbers

• Error messages

• Operating system type and revision level

• Detailed questions

HP 3PAR documentation

Table 3 Documentation list

See:For information about:

Supported hardware and software platforms

HP 3PAR storage system software

configure and administer HP 3PAR storage systems

storage systems

to manage host configuration and connectivity information

Information Model (CIM) to manage HP 3PAR storage systems

The Single Point of Connectivity Knowledge for HP Storage Products (SPOCK) website:

http://www.hp.com/storage/spock

The HP 3PAR StoreServ Storage site:Locating HP 3PAR documents

http://www.hp.com/go/3par

To access HP 3PAR documents, click the Support link for your product.

HP 3PAR StoreServ Storage Concepts GuideStorage concepts and terminology

HP 3PAR Management Console User's GuideUsing the HP 3PAR Management Console (GUI) to

HP 3PAR Command Line Interface Administrator’s ManualUsing the HP 3PAR CLI to configure and administer

HP 3PAR Command Line Interface ReferenceCLI commands

HP 3PAR System Reporter Software User's GuideAnalyzing system performance

HP 3PAR Host Explorer User’s GuideInstalling and maintaining the Host Explorer agent in order

HP 3PAR CIM API Programming ReferenceCreating applications compliant with the Common

another

Configuring the Secure Service Custodian server in order to monitor and control HP 3PAR storage systems

Copy

HP 3PAR-to-3PAR Storage Peer Motion GuideMigrating data from one HP 3PAR storage system to

HP 3PAR Secure Service Custodian Configuration Utility Reference

HP 3PAR Remote Copy Software User’s GuideUsing the CLI to configure and manage HP 3PAR Remote

HP 3PAR Upgrade Pre-Planning GuideUpdating HP 3PAR operating systems

Contacting HP 15

Table 3 Documentation list (continued)

See:For information about:

Identifying storage system components, troubleshooting information, and detailed alert information

Policy Server

Planning for HP 3PAR storage system setup

Hardware specifications, installation considerations, power requirements, networking options, and cabling information

for HP 3PAR storage systems

HP 3PAR 10000 storage systems

Installing and maintaining HP 3PAR 7200 and 7400 storage systems

the Service Processor

storage systems

HP 3PAR F-Class, T-Class, and StoreServ 10000 Storage Troubleshooting Guide

HP 3PAR Policy Server Installation and Setup GuideInstalling, configuring, and maintaining the HP 3PAR HP 3PAR Policy Server Administration Guide

HP 3PAR StoreServ 7000 Storage Site Planning ManualHP 3PAR 7200 and 7400 storage systems

HP 3PAR StoreServ 10000 Storage Physical Planning Manual

HP 3PAR StoreServ 10000 Storage Third-Party Rack Physical Planning Manual

HP 3PAR StoreServ 7000 Storage Installation GuideInstalling 7200 and 7400 storage systems and initializing HP 3PAR StoreServ 7000 Storage SmartStart Software User’s

Guide

HP 3PAR StoreServ 7000 Storage Service GuideMaintaining, servicing, and upgrading 7200 and 7400

HP 3PAR StoreServ 7000 Storage Troubleshooting GuideTroubleshooting 7200 and 7400 storage systems

HP 3PAR host application solutions

Backing up Oracle databases and using backups for disaster recovery

Backing up Exchange databases and using backups for disaster recovery

Backing up SQL databases and using backups for disaster recovery

Backing up VMware databases and using backups for disaster recovery

Installing and using the HP 3PAR VSS (Volume Shadow Copy Service) Provider software for Microsoft Windows

Best practices for setting up the Storage Replication Adapter for VMware vCenter

Troubleshooting the Storage Replication Adapter for VMware vCenter Site Recovery Manager

Installing and using vSphere Storage APIs for Array Integration (VAAI) plug-in software for VMware vSphere

HP 3PAR Service Processor Software User GuideMaintaining the Service Processor HP 3PAR Service Processor Onsite Customer Care (SPOCC)

User's Guide

HP 3PAR Recovery Manager Software for Oracle User's Guide

HP 3PAR Recovery Manager Software for Microsoft Exchange 2007 and 2010 User's Guide

HP 3PAR Recovery Manager Software for Microsoft SQL Server User’s Guide

HP 3PAR Management Plug-in and Recovery Manager Software for VMware vSphere User's Guide

HP 3PAR VSS Provider Software for Microsoft Windows User's Guide

HP 3PAR Storage Replication Adapter for VMware vCenter Site Recovery Manager Implementation Guide

HP 3PAR Storage Replication Adapter for VMware vCenter Site Recovery Manager Troubleshooting Guide

HP 3PAR VAAI Plug-in Software for VMware vSphere User's Guide

16 Support and other resources

Typographic conventions

Table 4 Document conventions

ElementConvention

Bold text

Monospace text

Bold monospace text

• Keys that you press

• Text you typed into a GUI element, such as a text box

• GUI elements that you click or select, such as menu items, buttons,

and so on

• File and directory names

• System output

• Code

• Commands, their arguments, and argument values

• Code variables

• Command variables

• Commands you enter into a command line interface

• System output emphasized for scannability

WARNING! Indicates that failure to follow directions could result in bodily harm or death, or in

irreversible damage to data or to the operating system.

CAUTION: Indicates that failure to follow directions could result in damage to equipment or data.

NOTE: Provides additional information.

Required

Indicates that a procedure must be followed as directed in order to achieve a functional and supported implementation based on testing at HP.

HP 3PAR branding information

• The server previously referred to as the "InServ" is now referred to as the "HP 3PAR StoreServ

Storage system."

• The operating system previously referred to as the "InForm OS" is now referred to as the "HP

3PAR OS."

• The user interface previously referred to as the "InForm Management Console (IMC)" is now

referred to as the "HP 3PAR Management Console."

• All products previously referred to as “3PAR” products are now referred to as "HP 3PAR"

products.

Typographic conventions 17

8 Documentation feedback

HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

18 Documentation feedback

Glossary

GUID Globally Unique Identifier LUN Logical Unit Number MPIO Multipath I/O MSDN Microsoft Developer Network RAC Real Application Clusters RM Recovery Manager RMD Recovery Manager Diagnostics RMH HP 3PAR Recovery Manager Software for Microsoft Hyper-V WMI Windows Management Interface

HP Recovery Manager Software for Hyper-V User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

HP 3PAR Recovery Manager Diagnostics Tool User Guide

Contents

1 Introduction

2 System requirements for installation

Hardware requirements

Software requirements

3 Supported configurations

4 Installing and removing the RMD Tool

Installing the RMD Tool on RMH Server

Verifying installation

Removing the RMD Tool

5 Using the RMD Tool

Launching the RMD Tool

Performing diagnostics checks

Diagnostics checks

Viewing diagnostics test status

Viewing diagnostics reports

6 Troubleshooting

7 Support and other resources

Contacting HP

HP 3PAR documentation

Typographic conventions

HP 3PAR branding information

8 Documentation feedback

Glossary