AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by
Hewlett-Packard Company under license.
Intel, Core, and Centrino are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Fifth Edition: July 2012
First Edition: May 2011
Document Part Number: 648073-005
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
Top ....................................................................................................................................................... 7
3 Illustrated parts catalog ............................................................................................................................... 19
Service tag ......................................................................................................................................... 19
Computer major components ............................................................................................................. 20
Index ................................................................................................................................................................. 162
viii
1Product description
CategoryDescription
Product NameHP EliteBook 8560w Mobile Workstation
ProcessorsIntel® Core™i7 processors
i7-2860QM, 2.50GHz (Turbo up to 3.60GHz), quad-core processor, 8MB
i7-2820QM, 2.30GHz (Turbo up to 3.40GHz), quad-core processor, 8MB
i7-2760QM, 2.40GHz (Turbo up to 3.50GHz), quad-core processor, 6MB
i7-2720QM, 2.20GHz (Turbo up to 3.30GHz), quad-core processor, 6MB
i7-2670QM, 2.20GHz (Turbo up to 3.10GHz), quad-core processor, 6MB
i7-2630QM, 2.00GHz (Turbo up to 2.90GHz), quad-core processor, 6MB
i7-2640M, 2.80-GHz (Turbo up to 3.40), dual-core processor 3-MB L3
i7-2620M, 2.70-GHz (Turbo up to 3.40), dual-core processor 4-MB L3
Intel Core i5 processors
i5-2540M, 2.60-GHz (Turbo up to 3.30), dual-core processor, 3-MB L3
i5-2520M, 2.50-GHz (Turbo up to 3.20), dual-core processor, 3-MB L3
L3 Cache, 8 threads, 45W
L3 Cache, 8 threads, 45W
L3 Cache, 8 threads, 45W
L3 Cache, 8 threads, 45W
L3 Cache, 8 threads, 45W
L3 Cache, 8 threads, 45W (not configurable with iAMT)
cache, 4 threads
cache, 4 threads
cache, 4 threads
cache, 4 threads
ChipsetMobile Intel QM67 chipset
GraphicsNVIDIA Quadro 2000M
NVIDIA Quadro 1000M
AMD FirePro M5950
OpenGL Driver Support
PanelAll display assemblies include 3 wireless local area network (WLAN)
antennas and 2 wireless wide area network (WWAN) antennas
39.6 cm (15.6 in) High-Definition Plus (HD+) AntiGlare (AG) LED WVA
1
CategoryDescription
39.6 cm (15.6 in) HD+ AG LED WVA with webcam
39.6 cm (15.6 in) FHD AG LED WVA
39.6 cm (15.6 in) FHD AG LED WVA with webcam (for use with HP lt2510
39.6 cm (15.6 in) FHD RGB UWVA display assembly with DreamColor
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color
39.6 cm (15.6 in) FHD AG RGB LED UWVA Dream Color with webcam
Support privacy filter
Ambient light sensor
MemoryIn models that use quad-core processors, four SODIMM customer-
In models that use dual-core processors, two SODIMM customer-
PC3-10600, 1333-MHz, DDR3
Supports dual-channel memory
Supports the following configurations:
EV-DO/LTE Mobile Broadband Module)
accessible/upgradeable memory module slots supporting up to 32 GB of
RAM
accessible/upgradeable memory module slots supporting up to 16 GB of
RAM
●2048 MB Total System Memory (2048 x 1)
●4096 MB Total System Memory (4096 x 1)
●4096 MB Total System Memory (2048 x 2)
8192 MB Total System Memory (8192 x 1)
●
8192 MB Total System Memory (4096 x 2)
●
8192 MB Total System Memory (2048 x 4) — only available with
●
quad-core processors
16384 MB Total System Memory (8192 x 2)
●
16384 MB Total System Memory (4096 x 4) — only available with
●
quad-core processors
●32768 MB Total System Memory (8192 x 4) — only available with
quad-core processors
Primary location hard driveCustomer-accessible
Supports RAID 0/1
Supports the following 7.0 mm, 9.5-mm, and 12.7 mm SATA hard drives
(6.35 cm (2.50 in) )
●750 GB, 7200 rpm
500 GB, 7200 rpm
●
320 GB, 7200 rpm Self Encrypting Drive
●
●320 GB, 7200 rpm
2Chapter 1 Product description
CategoryDescription
Supports the following 6.35 cm (2.5 in) solid-state drives:
●256 GB
128 GB
●
Upgrade bayFixed (removal of 1 screw required)
Customer-accessible
Serial ATA
Supports 500 GB, 7200 rpm drive
Supports the following 12.7 mm tray load optical drives:
●DVD-ROM Drive
DVD±RW and CD-RW SuperMulti Double Layer (DL) Drive
●
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive
●
●Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive
Supports “No Drive” option
MicrophoneIntegrated dual-array microphone
AudioHD Audio w/ SRS Premium Sound
Stereo speakers
WebcamIntegrated webcam (720p HD)
Modem56K V.92 MDC data/fax modem
Modem cable not included
Supports “No Modem” option
EthernetIntel 82579LM 10/100/1000 network interface card (NIC), with iAMT
S3/S4/S5 wake on LAN
NIC power down technology
Ethernet cable not included
WirelessIntegrated WLAN options by way of wireless module:
●Intel Centrino® Advanced-N 6205, 802.11a/b/g/n, 2 x 2
Intel Centrino Ultimate-N 6300 802.11a/g/n, 3x3
●
Atheros 802.11a/g/n, 3x3
●
Three WLAN antennas built into display assembly
Supports “no WLAN” option
3
CategoryDescription
Integrated WWAN options by way of wireless module:
●HP un2430 EV-DO/HSPA Mobile Broadband Module supporting GPS
(After Market Option available)
HP hs2340 HSPA+ Mobile Broadband Module supporting GPS (After
●
Market Option not available)
HP lt2510 EV-DO/LTE Mobile Broadband Module (available only for
●
the 39.6 cm (15.6 in) FHD AG LED WVA display panel, part number
653275-001)—-After Market Option not available
Two WWAN antennas built into display assembly
Subscriber identity module (SIM) security (customer-accessible in battery
bay)
Supports “no WWAN” option
Integrated personal area network (PAN) options by way of
HP Integrated Module with Bluetooth 2.1 Wireless Technology
Supports “no WPAN” option
External media cardOne ExpressCard/54 slot
Integrated Media Card Reader supports Secure Digital Card (SD), SD
PortsAudio-in (stereo microphone)
Audio-out (stereo headphone)
DisplayPort (1.1a for models having NVIDIA graphics cards, 1.2 for
RJ-11 (modem)
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2)
eSATA/USB 2.0 combo
VGA (Dsub 15-pin)
Bluetooth® module:
High Capacity (SDHC), SD eXtended-Capacity (SDXC), MultiMediaCard
(MMC), and MMCplus (MMC+) formats
modules having AMD graphics cards)
1394a
3-pin AC power
Docking connector
Microphone Input (mono)
Multi-pin AC
DockingHP Docking Station
HP Advanced Docking Station
Keyboard/pointing devicesFull-size keyboard with separate numeric keypad and TouchPad scroll
4Chapter 1 Product description
zone
CategoryDescription
Backlit full-size keyboard with separate numeric keypad and TouchPad
Dual point (pointing stick and TouchPad) with 3 pointing stick buttons, 3
Spill-resistant design, DuraKey coating
Chemically strengthened glass cover on TouchPad
Taps and gestures enabled by default: 2-finger scrolling, 2-finger zoom
Four launch buttons (QuickWeb/browser, wireless on/off, calculator, and
Power requirementsAC adapter with localized cable plug support (3-wire plug with ground pin,
8-cell 2.8 Ah (83 Wh) Li-ion battery
8-cell 2.8 Ah (75 Wh) Li-ion battery (Long-life)
Support for 9-cell 73 Wh polymer HP ST09 Extended Life Battery (does
scroll zone (select models only)
TouchPad buttons, and scroll zone
(pinch)
mute volume)
supports 3-pin DC connector):
200W SLIM Smart AC Adapter
●
150W SLIM Smart AC Adapter
●
120W SLIM Smart AC Adapter
●
not support HP Fast Charge)
Support for 9-cell 100 Wh cylindrical HP BB09 Ultra-Capacity Extended
Life Battery (does not support HP Fast Charge)
HP Fast Charge Technology
SecurityIntegrated fingerprint reader
Full volume encryption
Integrated smart card reader
Security cable slot
Trusted Platform Module (TPM) V.1.2
Preboot authentication (password, smart card)
Operating systemPreinstalled operating systems:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Premium 64
Windows Vista Home Basic 32
FreeDOS
Microsoft® Office preinstalled with operating system:
Windows 7 Professional 32 with Microsoft® Office 2010 Starter
Windows 7 Professional 64 with Microsoft Office 2010 Starter
5
CategoryDescription
Web download:
SRDVD Red Hat Enterprise Linux (RHEL)
SRDVD SuSE Linux Enterprise (SLED)
Restore Media:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 7 Home Premium 64
DRDVD Windows 7
Windows Vista Home Basic 32 (available to service only)
Windows XP Professional 64 (available to service only)
DRDVD Windows Vista (available to service only)
Web-only support:
Windows XP Professional 32
Windows XP Professional 64
Windows Vista Business 32
Windows Vista Business 64
Windows Vista Enterprise 32
Windows Vista Enterprise 64
Windows 7 Enterprise 32
Windows 7 Enterprise 64
Windows 7 Ultimate 32
Windows 7 Ultimate 64
Certified:
Microsoft WHQL
SuSE Linux
Novell
ServiceabilityEnd-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory module
Optical drive
Mini-PCI components (WLAN, WWAN, SIM)
6Chapter 1 Product description
2External component identification
Top
TouchPad
ComponentDescription
(1)Left pointing stick buttonFunctions like the left button on an external mouse.
(2)Center pointing stick buttonFunctions like the center button on an external mouse.
(3)Pointing stickMoves the pointer and selects or activates items on the
(4)Right pointing stick buttonFunctions like the right button on an external mouse.
(5)Right TouchPad buttonFunctions like the right button on an external mouse.
(6)Center TouchPad button Functions like the center button on an external mouse.
(7)Left TouchPad buttonFunctions like the left button on an external mouse.
(8)TouchPadMoves the pointer and selects or activates items on the
(9)TouchPad on/off buttonTurns the TouchPad on and off.
screen.
screen.
Top7
Lights
ComponentDescription
(1)TouchPad on/off light
(2)Caps lock lightOn: Caps lock is on.
(3)
(4)Num lock lightOn: Num lock is on.
(5)
(6)
(7)
Power light ●On: The computer is on.
Wireless light
Mute light
QuickWeb light
Off: The TouchPad is on.
●
●Amber: The TouchPad is off.
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
NOTE: When the num lock light is on, the numeric
functions on the integrated numeric keypad are available.
White: An integrated wireless device, such as a
●
wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
Amber: All wireless devices are off.
●
Amber: Computer sound is off.
●
●White: Computer sound is on.
On: The computer is on.
●
●Off: The computer is off or in Hibernation.
(8)
Calculator light●On: The Windows® calculator function is on.
8Chapter 2 External component identification
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help.
Blinking: When the calculator button is pressed, the
●
light blinks 4 times, and then the Windows calculator
opens.
Buttons and fingerprint reader
ComponentDescription
(1)TouchPad on/off button Turns the TouchPad on and off.
(2)
(3)
(4)
Power button●When the computer is off, press the button to turn on
Wireless buttonTurns the wireless feature on or off but does not establish a
Volume mute buttonMutes and restores speaker sound.
the computer.
When the computer is on, press the button briefly to
●
initiate Sleep.
When the computer is in the Sleep state, press the
●
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
Windows 7—Select Start > Control Panel > System
●
and Security > Power Options.
Windows Vista—Select Start > Control Panel >
●
System and Maintenance>Power Options
Or refer to the HP Notebook Reference Guide.
●
wireless connection.
Top9
ComponentDescription
(5)
(6)
(7)Fingerprint readerAllows a fingerprint logon to Windows, instead of a
QuickWeb button
Calculator buttonOpens the Windows calculator function.
When the computer is off or in Hibernation, press the
●
button to open HP QuickWeb.
When the computer is in Microsoft Windows, press the
●
button to open the default Web browser.
●When the computer is in HP QuickWeb, press the
button to open the default Web browser.
NOTE: For more information, refer to “HP QuickWeb” in
this guide and to the HP QuickWeb software Help. If your
computer does not have HP QuickWeb software, the button
does not perform any action or function.
password logon.
10Chapter 2 External component identification
Keys
ComponentDescription
(1)esc keyDisplays system information when pressed in combination
with the fn key.
(2)Function keysExecute frequently used system functions when pressed in
combination with the fn key.
(3)fn keyExecutes frequently used system functions when pressed
in combination with a function key, or the esc key.
(4)
(5)
(6)Integrated numeric keypadWhen the keypad has been enabled, the keys can be used
(7)num lk keyEnables/disables the integrated numeric keypad when
Windows logo keyDisplays the Windows Start menu.
Windows applications keyDisplays a shortcut menu for items beneath the pointer.
like an external numeric keypad.
pressed.
Top11
Front
ComponentDescription
(1)Wireless light
(2)Power light ●On: The computer is on.
(3)Battery light
(4)Drive light
White: An integrated wireless device, such as a wireless
●
local area network (WLAN) device and/or a Bluetooth®
device, is on.
●Amber: All wireless devices are off.
Blinking: The computer is in the Sleep state.
●
Off: The computer is off or in Hibernation.
●
Amber: A battery is charging.
●
●White: A battery is close to full charge capacity.
●Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
Off: If the computer is plugged into an external power
●
source, the light turns off when all batteries in the computer
are fully charged. If the computer is not plugged into an
external power source, the light stays off until the battery
reaches a low battery level.
Blinking white: The hard drive or optical drive is being
●
accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(5)Display release latchOpens the computer.
(6)Media Card ReaderSupports the following digital card formats:
(7)Speakers (2)Produce sound.
12Chapter 2 External component identification
●MultiMediaCard
MultiMediaCardplus (MMC+)
●
Secure Digital (SD) Card
●
●Secure Digital HC (SDHC) Card
Secure Digital XC (SDXC) Card
●
NOTE: To use the SRS Premium Sound software, select Start
(6)Upgrade bay (Optical drive shown)Reads and writes (select models only) to an optical disc.
(7)Optical drive eject buttonEjects the optical drive.
Audio-out (headphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset, or
television audio.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety and Environmental Notices.
NOTE: When a device is connected to the headphone
jack, the computer speakers are disabled.
Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
USB 3.0 ports (2) (select models only)Connect optional USB devices.
External monitor portConnects an external VGA monitor or projector.
NOTE: The upgrade bay can hold either a hard drive, an
optical drive, or support a weight saver option.
Top13
Left
ComponentDescription
(1)
(2)
(3)Vents (2)Enables airflow to cool internal components.
(4)
(5)
(6)
(7)
Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
RJ-45 (network) jackConnects a network cable.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
DisplayPortConnects an optional digital display device, such as a high-
performance monitor or projector.
eSATA/USB 2.0 combo portConnects a high-performance eSATA component, such as
an eSATA external hard drive, or connects an optional USB
device.
USB 2.0 portConnects an optional USB device.
USB charging port Connects an optional USB device.
(8)
(9)
1394 portConnects an optional IEEE 1394 or 1394a device, such as
ExpressCard slot Supports optional ExpressCards.
14Chapter 2 External component identification
a camcorder.
Display
ComponentDescription
(1)Internal display switchTurns off the display or initiates Sleep if the display is closed
while the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
(2)WLAN antennas (3)*Send and receive wireless signals to communicate with wireless
(3)WWAN antennas (2)*Send and receive wireless signals to communicate with wireless
(4)Internal microphones (2)Record sound.
(5)Webcam light (select models only)On: The webcam is in use.
(6)Webcam (select models only)Records video and captures still photographs.
(7)Ambient light sensor Automatically adjusts the display brightness based on the
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safetyand Environmental Notices that applies to your country or region. These notices are located in Help and Support.
local area networks (WLAN).
wide-area networks (WWAN).
To use the webcam, select Start > All Programs > HP >HP Webcam.
lighting conditions in your environment.
Top15
Rear
ComponentDescription
(1)
(2)
RJ-11 (modem) jack (select models only)Connects a modem cable.
Power connectorConnects an AC adapter.
16Chapter 2 External component identification
Bottom
ComponentDescription
(1)Battery bayHolds the battery.
(2)
(3)
(4)Accessory battery connectorConnects an optional accessory battery.
(5) Docking connector Connects an optional docking device.
(6)
(7)Vents (4)Enable airflow to cool internal components.
SIM slotSupports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.
Battery release latchReleases the battery from the battery bay.
Bottom cover release latch Releases the bottom cover from the computer.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Top17
ComponentDescription
(8)
(9)
Bluetooth compartmentContains a Bluetooth device (select models only).
Wireless and memory module
compartments, and hard drive bay
Contains the hard drive, the wireless LAN module slot,
and the memory module slot.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact technical support
through Help and Support.
18Chapter 2 External component identification
3Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Product name (1). This is the product name affixed to the front of the computer.
●
Serial number (2). This alphanumeric identifier is unique to each product.
●
●Product part number (3). This identifier provides specific information about the product's
hardware components. The part number helps a service technician to determine what
components and parts are needed.
Warranty (4). This number describes the duration (in years) of the warranty period for the
653277-00139.6-cm (15.6 in) FHD RGB UWVA display assembly with DreamColor for computer models without
653278-00139.6-cm (15.6 in) FHD RGB UWVA display assembly with DreamColor for computer models with webcams
cables)
webcams
653434-001128 GB solid-state drive (SSD) (includes hard drive bracket and screws)
653435-001256 GB solid-state drive (SSD) (includes hard drive bracket and screws)
655547-001Hard drive upgrade bay
656213-002System board with dual-core processors for use only in the People's Republic of China and Ukraine (does
656214-002System board with quad-core processors for use only in the People's Republic of China and Ukraine (does
657408-001Raw Panel Support Kit (includes a display enclosure with display cable, WLAN antennas and cables,
657409-001i5-2520M, 2.50 GHz (Turbo up to 3.20) processor 3 MB L3 cache, 4 threads
657410-001i5-2540M, 2.60 GHz (Turbo up to 3.30) processor 3 MB L3 cache, 4 threads
657411-001i7-2620M, 2.70 GHz (Turbo up to 3.40) processor 4 MB L3 cache, 4 threads
657412-001i7-2630QM, 2.00 GHz (Turbo up to 2.90 GHz), processor 6 MB L3 Cache, 8 threads, 45 W (not
657413-001i7-2720QM, 2.20 GHz (Turbo up to 3.30 GHz), processor 6 MB L3 Cache, 8 threads, 45W
657414-001i7-2820QM, 2.30 GHz (Turbo up to 3.40 GHz), processor 8 MB L3 Cache, 8 threads, 45W
not include Alcor chip upgrade; includes replacement thermal material and VGA support bracket)
not include Alcor chip upgrade; includes replacement thermal material and VGA support bracket)
WWAN antennas, and cables, and cable routing tray)
configurable with iAMT)
40Chapter 3 Illustrated parts catalog
Spare part
number
660578-001Upgrade bay bezel
Description
665116-002i7-2670QM, 2.20 GHz (Turbo up to 3.10 GHz), processor 6 MB L3 Cache, 8 threads, 45 W (not
666173-002i7-2640M, 2.80 GHz (Turbo up to 3.40 GHz), processor 3 MB L3 Cache, 8 threads, 45 W
666174-002i7-2760QM, 2.40 GHz (Turbo up to 3.30 GHz), processor 6 MB L3 Cache, 8 threads, 45 W
666175-002i7-2860QM, 2.50 GHz (Turbo up to 3.60 GHz), processor 6 MB L3 Cache, 8 threads, 45 W
670940-001Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 for eSTAR
681120-001128 GB solid-state drive (SSD), SATA III (includes hard drive bracket and screws)
681121-001256 GB solid-state drive (SSD), SATA III (includes hard drive bracket and screws)
684318-001(Alcor chip upgrade) System board with dual-core processors for use in all countries and regions except for
684319-001(Alcor chip upgrade) System board with quad-core processors for use only in all countries and regions
684320-001(Alcor chip upgrade) System board with dual-core processors for use only in the People's Republic of China
684321-001(Alcor chip upgrade) System board with quad-core processors for use only in the People's Republic of
684564-001256 GB solid-state drive (SSD), Self-Encrypting Drive (SED) (includes hard drive bracket and screws)
configurable with iAMT)
the People's Republic of China and Ukraine (includes replacement thermal material and VGA support
bracket)
except for the People's Republic of China and Ukraine (includes replacement thermal material and VGA
support bracket)
and Ukraine (includes replacement thermal material and VGA support bracket)
China and Ukraine (includes replacement thermal material and VGA support bracket)
684793-001ExpressCard assembly board for use in models with the Alcor chip upgrade
684794-001Plastics Kit for use in models with the Alcor chip upgrade
Sequential part number listing41
4Removal and replacement procedures
Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screwdriver
●Phillips P0 and P1 screwdrivers
Torx 9 screwdriver
●
Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE:As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION:Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
42Chapter 4 Removal and replacement procedures
Cables and connectors
CAUTION:When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex
cables with extreme care; these cables tear easily.
Drive handling
CAUTION:Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is off or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least 2.5 cm (one inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Preliminary replacement requirements43
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, and then degrade in the internal layers,
reducing its life expectancy.
CAUTION:To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines
described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION:A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event10%40%55%
Walking across carpet35,000 V15,000 V7,500 V
Walking across vinyl floor12,000 V5,000 V3,000 V
Motions of bench worker6,000 V800 V400 V
Removing DIPS from plastic tube2,000 V700 V400 V
Removing DIPS from vinyl tray11,500 V4,000 V2,000 V
Removing DIPS from Styrofoam14,500 V5,000 V3,500 V
Removing bubble pack from PCB26,500 V20,000 V7,000 V
Packing PCBs in foam-lined box21,000 V11,000 V5,000 V
44Chapter 4 Removal and replacement procedures
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
Protect ESD-sensitive parts and assemblies with conductive or approved containers or
●
packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
●
foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
●
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded
●
tools and equipment.
●Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe
●
materials.
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.
Avoid contact with pins, leads, or circuitry.
●
●Turn off power and input signals before inserting or removing connectors or test equipment.
Preliminary replacement requirements45
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug
connectors, use alligator clips to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
●
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive strips
must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
●Conductive tabletop workstations with ground cords of one megohm resistance
●Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
●Metal tote boxes
●Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
MaterialUseVoltage protection level
Antistatic plasticBags1,500 V
Carbon-loaded plasticFloor mats7,500 V
Metallized laminateFloor mats5,000 V
46Chapter 4 Removal and replacement procedures
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed,
replaced, or loosened when servicing the computer. Make special note of each screw and screw lock
size and location during removal and replacement.
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
Product name (1). This is the product name affixed to the front of the computer.
●
●Serial number (2). This alphanumeric identifier is unique to each product.
Product part number (3). This identifier provides specific information about the product's
●
hardware components. The part number helps a service technician to determine what
components and parts are needed.
Warranty (4). This number describes the duration (in years) of the warranty period for the
●
computer.
Component replacement procedures47
Battery
DescriptionSpare part number
8-cell, 83-Wh Li-ion battery632427-001
8-cell, 75-Wh Li-ion battery632425-001
9-cell, 73-Wh Li-ion extended life battery634089-001
9-cell, 100-Wh Li-ion ultra-capacity extended life battery634087-001
Before disassembling the computer, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Remove the battery:
1.Turn the computer upside-down on a flat surface, with the battery bay toward you.
2.Slide the battery release latch (1) to release the battery.
3.Rotate the battery (2) forward, and then remove it from the computer (3) from the computer.
Install the battery by inserting it into the battery bay until you hear a click.
48Chapter 4 Removal and replacement procedures
SIM
NOTE:If there is a SIM inserted in the SIM slot, it must be removed before disassembling the
computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer.
Before removing the SIM, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
Remove the SIM:
1.Inside the battery bay, press in on the SIM (1). (The module is partially ejected from the SIM
slot.)
2.Remove the SIM (2) from the SIM slot.
Battery on page 48).
Reverse this procedure to install the SIM.
Component replacement procedures49
Service access cover
DescriptionSpare part number
Service access cover652648-001
Before removing the service access cover, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
Battery on page 48).
Remove the service access cover:
1.Position the computer upside down, with the front of the computer toward you.
2.Slide the service access cover release latch to the left (1).
3.Slide the service access cover toward you (2).
4.Remove the service access cover (3).
50Chapter 4 Removal and replacement procedures
Expansion memory modules
NOTE:Expansion memory slots are located in a compartment on the bottom of the computer.
A computer having a system board with spare part number 652637-001, 656213-002, 684318-001, or
684320-001 has two memory module slots, which are called primary memory slots in this MSG.
When you add or replace memory modules, slot 1 must be populated before slot 2 is populated.
A computer having a system board with spare part number 652638-001, 656214-002, 684319-001, or
684321-001 has four memory slots. On these computers, in both the expansion memory slots (on the
bottom of the computer) and the primary memory slots (under the keyboard), slot 1 must be
populated before slot 2 is populated.
DescriptionSpare part number
2 GB (PC3-10600, 1333 MHz, DDR3)621565-001
4 GB (PC3-10600, 1333 MHz, DDR3)621569-001
8 GB (PC3-10600, 1333 MHz, DDR3)634091-001
Before removing a memory module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
Remove the memory module:
1.Position the computer upside-down, with the front toward you.
2.Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures51
3.Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE:Memory modules are designed with a notch (3) to prevent incorrect insertion into the
memory module slot.
Reverse this procedure to install a primary expansion memory module.
52Chapter 4 Removal and replacement procedures
RTC battery
DescriptionSpare part number
RTC battery652650-001
Before removing the RTC battery, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
Remove the RTC battery:
1.Position the computer upside-down, with the front toward you.
2.Disconnect the RTC battery cable (1) from the system board.
3.Gently pull the battery (2) from the double-sided tape that secures it to the system board and
remove it from the computer.
Reverse this procedure to install the RTC battery.
Component replacement procedures53
WLAN module
CAUTION:The WLAN module and the WWAN module are not interchangeable.
Intel Centrino Advanced N 6205, 2x2 a/b/g/n WiFi Adapter631954-001
Before removing the WLAN module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
Remove the WLAN module:
1.Position the computer upside-down, with the front toward you.
2.Disconnect the WLAN antenna cables (1), (2), and (3) from the terminals on the WLAN module.
NOTE:The black WLAN antenna cable is connected to the WLAN module “Main” terminal.
The white WLAN antenna cable is connected to the WLAN module “Aux” terminal. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable is
connected to the middle terminal on the WLAN module.
3.Remove the two Phillips M2.5×3.0 screws (4) that secure the WLAN module to the computer.
(The edge of the module opposite the slot rises away from the computer.)
54Chapter 4 Removal and replacement procedures
4.Remove the WLAN module (5) by pulling the module away from the slot at an angle.
NOTE:WLAN modules are designed with a notch (6) to prevent incorrect insertion.
Reverse this procedure to install the WLAN module.
Component replacement procedures55
WWAN module
CAUTION:The WWAN module and the WLAN module are not interchangeable.
DescriptionSpare part number
HP hs2340 HSPA+ Mobile Broadband Module632155-001
HP un2430 EV-DO/HSPA Mobile Broadband Module634400-001
HP lt2510 EV-DO/LTE Mobile Broadband Module (requires Long Term Evolution panel)634513-001
Before removing the WWAN module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
Remove the WWAN module:
1.Position the computer right-side up with front toward you.
2.Disconnect the WWAN antenna cables (1) and (2) from the terminals on the WWAN module.
NOTE:The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The
blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
3.Remove the two Phillips M2.5×3.0 screws (3) that secure the WWAN module to the computer.
(The edge of the module opposite the slot rises away from the computer.)
56Chapter 4 Removal and replacement procedures
4.Remove the WWAN module (4) by pulling the module away from the slot at an angle.
NOTE:WWAN modules are designed with a notch (5) to prevent incorrect insertion.
Reverse this procedure to install the WWAN module.
Component replacement procedures57
Bluetooth module
NOTE:The Bluetooth module spare part kit does not include a Bluetooth module cable. The
Bluetooth module cable is included in the Cable Kit, spare part number 652662-001. For information
about Cable Kit contents, see
DescriptionSpare part number
Bluetooth module537921-001
Before removing the Bluetooth module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Cable Kit on page 30.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
Remove the Bluetooth module:
1.Position the computer upside-down, with the front toward you.
2.Remove the tape from the top of the Bluetooth module (1).
3.Remove the tape from the Bluetooth cable (2).
4.Disconnect the Bluetooth cable (3) from the system board.
5.Disconnect the Bluetooth module cable (4) from the Bluetooth module.
58Chapter 4 Removal and replacement procedures
6.Remove the Bluetooth module.
Reverse this procedure to install the Bluetooth module.
Component replacement procedures59
Hard drive
DescriptionSpare part number
750 GB, 7200 rpm hard drive633252-001
500 GB, 7200 rpm hard drive634926-001
320 GB, 7200 rpm, Self Encrypting hard drive626978-001
Hard Drive Hardware Kit (includes hard drive bracket and screws)644694-001
Before disassembling the computer, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
Remove the hard drive:
1.Position the computer upside-down, with the front toward you.
2.Remove the tape from the top of the smart card reader door (1).
60Chapter 4 Removal and replacement procedures
3.Loosen the two Phillips M2.0×5.0 captive screws (2) that secure the smart card reader door to
the computer.
4.Open the smart card reader door until it rests on its hinges (1).
5.Remove three Phillips M2.50×6.0 spring-loaded screws (2) that secure the hard drive to the
computer.
6.Grasp the tab on the hard drive, pull the hard drive to the left (3), and remove the hard drive (4)
from the hard drive bay.
Component replacement procedures61
7.If it is necessary to replace the hard drive bracket, remove the four Phillips M3.0×3.0 hard drive
bracket screws (1) from the sides of the hard drive.
8.Lift the bracket (2) straight up to remove it from the hard drive.
Reverse this procedure to reassemble and install the hard drive.
62Chapter 4 Removal and replacement procedures
Smart card reader
DescriptionSpare part number
Smart card reader (includes door and cable)652672-001
Before removing the smart card reader, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
6.Remove the hard drive (see
Battery on page 48).
Service access cover on page 50).
Hard drive on page 60).
Remove the smart card reader:
1.If you need to replace the smart card reader door, close the door (1).
2.Open the zero insertion force (ZIF) connector for the smart card reader cable (2) and then
disconnect the cable from the system board (3).
Component replacement procedures63
3.Reopen the door (1), and then lift the smart card reader door straight up from the computer (2).
4.If it is necessary to replace the smart card reader, remove the two Phillips M2.0×3.0 screws (1)
that secure the smart card reader to the smart card reader door.
5.Slide the smart card reader out of the smart card reader door (2) while allowing the cable to slide
out of the door guide (3).
Reverse this procedure to reassemble and install the smart card reader.
64Chapter 4 Removal and replacement procedures
Optical drive
NOTE:All optical drive spare part kits include an optical drive bezel.
DescriptionSpare part number
DVD-ROM Drive 653019-001
DVD±RW and CD-RW SuperMulti DL Combo Drive 653020-001
Blu-ray Disc ROM DVD±RW SuperMulti DL Combo Drive653021-001
Blu-ray Disc R/RE DVD±RW SuperMulti DL Drive653022-001
Upgrade bay bezel (not illustrated)660578-001
Before removing the optical drive, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
6.Remove the hard drive (see
Battery on page 48).
Service access cover on page 50).
Hard drive on page 60).
Remove the optical drive:
1.Position the computer upside-down with the front side toward you.
2.Remove the Phillips M2.5×12.0 locking screw (1) that secures the optical drive to the computer.
3.Insert a small tool (2) into the drive release opening and press the optical drive tab to the left.
4.Remove the optical drive (3) from the computer.
Component replacement procedures65
5.If it is necessary to replace the optical drive bracket, position the optical drive with the rear
toward you.
6.Remove the three Phillips M2.0×3.0 screws (1) that secure the optical drive bracket to the optical
drive.
7.Remove the optical drive bracket (2).
Reverse this procedure to install an optical drive.
66Chapter 4 Removal and replacement procedures
Keyboard
NOTE:For spare part numbers, see Computer major components on page 20.
Before removing the keyboard, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
the computer on, and then shut it down through the operating system.
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
6.Remove the optical drive (see
Remove the keyboard:
1.Turn the computer upside-down, with the rear toward you.
2.Loosen the three Phillips captive spring-loaded screws (1) that secure the keyboard to the
computer.
Battery on page 48).
Service access cover on page 50).
Optical drive on page 65).
3.Open the computer and turn it on its side.
4.Insert a finger into the finger hole (1), and press on the keyboard until it disengages from the
base enclosure.
NOTE:The center of the keyboard is the release point. If the keyboard does not easily
disengage, press on the keyboard through the opening in the optical drive area (2).
5.Turn the opened computer right-side up, with the front toward you.
Component replacement procedures67
6.Lift the rear edge of the keyboard and then rotate the keyboard (3) forward until it rests upside-
down on top of the TouchPad.
7.Release the ZIF connector for the keyboard cable (1), and then disconnect the cable from the
system board (2).
8.Release the ZIF connector for the pointing stick cable (3) and then disconnect the cable from the
system board (4).
9.Remove the keyboard (5).
68Chapter 4 Removal and replacement procedures
Reverse this procedure to install the keyboard.
Primary memory module
NOTE:Primary memory is installed under the keyboard.
A computer having a system board with spare part number 652637-001, 656213-002, 684318-001, or
684320-001 has two memory slots (primary memory slots). When adding or replacing memory
modules, slot 1 must be populated before slot 2 is populated.
A computer having a system board with spare part number 652638-001, 656214-002, 684319-001, or
684321-001 has four memory slots (expansion memory slots) (on the bottom of the computer) and
the primary memory slots (under the keyboard). Slot 2 cannot be populated if slot 1 is not populated.
DescriptionSpare part number
2 GB (PC3-10600, 1333 MHz, DDR3)621565-001
4 GB (PC3-10600, 1333 MHz, DDR3)621569-001
8 GB (PC3-10600, 1333 MHz, DDR3)634091-001
Before removing a memory module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Keyboard (see
Hard drive on page 60)
Keyboard on page 67)
Remove the memory module:
1.Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The edge of the module opposite the slot rises away from the computer.)
Component replacement procedures69
2.Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE:Memory modules are designed with a notch (3) to prevent incorrect insertion into the
memory module slot.
Reverse this procedure to install a primary memory module.
70Chapter 4 Removal and replacement procedures
Top cover
The top covers include TouchPad button and bracket.
DescriptionSpare part number
For use on computer models with a fingerprint reader652652-001
Before removing the top cover, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
the computer on, and then shut it down through the operating system.
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Remove the top cover:
1.Turn the computer right-side up, with the front toward you.
2.Release the following ZIF connectors (1) and disconnect the corresponding cables (2) from the
system board:
Power button ZIF connector
●
TouchPad ZIF cable
●
TouchPad buttons ZIF cable
●
Fingerprint reader ZIF cable
●
Application buttons ZIF cable
●
Component replacement procedures71
3.Remove the following screws that secure the top cover to the base enclosure:
Four Torx 9M2.5×4.0 screws in the battery bay (1)
●
Three Torx 9M2.0×4.0 screws in the optical drive bay (2)
●
Five Torx 9M2.5×6.0 screws from the front edge and middle of the computer (3)
●
Three Phillips M2.5×3.0 screws from the hard drive bay (4)
●
72Chapter 4 Removal and replacement procedures
4.Pull up the back edge (1) of the top cover, and then lift the cover (2) away at an angle.
Reverse this procedure to install the top cover.
Component replacement procedures73
Power button board
DescriptionSpare part number
Power button board652654-001
Before removing the power button board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Top cover on page 71)
Remove the power button board:
1.Position the top cover upside-down, with the front toward you.
2.Remove the two pieces of tape from the top of the power button board (1).
3.Release the ZIF connector (2) for the power button board cable and then disconnect the cable
(3).
74Chapter 4 Removal and replacement procedures
4.Remove the two Torx 9M2.5×4.0 screws (4) that secure the power button board to the top cover
and then remove the power button board (5).
Reverse this procedure to install the power button board.
Component replacement procedures75
Function button board
DescriptionSpare part number
Function button board (includes cable)652665-001
Before removing the function button board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Top cover on page 71)
Remove the function button board:
1.Position the top cover upside-down, with the front toward you.
2.Remove the tape (1) from the top of the function button board.
3.Remove the two Torx 9M2.5×4.0 screws (2) that secure the function button board to the top
cover.
4.Lift the function button board (3) from the top cover.
76Chapter 4 Removal and replacement procedures
5.Disconnect the function button board cable (4) from the function button board.
Reverse this procedure to install the function button board.
Before removing the fingerprint reader board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Top cover on page 71)
Remove the fingerprint reader board:
1.Position the top cover upside-down, with the front toward you.
2.Remove the Phillips M2.0×3.0 screw (1) that secures the fingerprint reader board to the top
cover.
3.Remove the fingerprint reader board bracket (2) from the fingerprint reader board.
78Chapter 4 Removal and replacement procedures
4.Lift the fingerprint reader board (3) from the top cover.
Reverse this procedure to install the fingerprint reader board.
Component replacement procedures79
TouchPad button board
DescriptionSpare part number
TouchPad button board (included with top cover, spare part number 652652-001)
Before removing the TouchPad button board, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Top cover on page 71)
Remove the TouchPad button board:
1.Position the top cover upside-down, with the front toward you.
2.Release the ZIF connector (1) for the TouchPad button board cable and then disconnect the
cable (2).
3.Remove the four Torx 9M2.5×4.0 screws (3) that secure the TouchPad button board to the top
cover.
80Chapter 4 Removal and replacement procedures
4.Lift the TouchPad button board (4) from the top cover.
Reverse this procedure to install the TouchPad button board.
Component replacement procedures81
VGA port
DescriptionSpare part number
VGA port652656-001
Before removing the VGA port, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
the computer on, and then shut it down through the operating system.
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Top cover on page 71)
Remove the VGA port:
1.Position the computer right-side up with the front toward you.
2.Remove the Phillips M2.5×9.0 screw (1) that secures the VGA port to the base enclosure.
3.Remove the two Torx 9M2.5×3.0 screws (2) that secure the VGA port to the base enclosure.
82Chapter 4 Removal and replacement procedures
4.Lift and remove the port from the base enclosure (3).
Reverse this procedure to install the VGA port.
Component replacement procedures83
Video card fan/heat sink assembly
DescriptionSpare part number
Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 and NVIDIA
Quadro 1000M graphics cards
Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 for eSTAR670940-001
Video card fan/heat sink assembly for use in computers with NVIDIA Quadro 2000M graphics
cards
652675-001
652677-001
Before removing the video card fan/heat sink assembly, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
Hard drive on page 60)
Optical drive on page 65)
c.Keyboard (see
d.Top cover (see
Keyboard on page 67)
Top cover on page 71)
Remove the video card fan/heat sink assembly:
1.Position the computer right-side up, with the front toward you.
2.Disconnect the fan cable (1) from the system board.
3.Remove the three Torx 9M2.5×6.0 screws (2) that secure the fan to the base enclosure.
NOTE:The screw closest to the display may be hidden under display cables.
4.Loosen the four captive screws (3) that secure the video card heat sink to the base enclosure.
84Chapter 4 Removal and replacement procedures
5.Lift the video card fan/heat sink assembly from the base enclosure (4).
NOTE:The thermal material must be thoroughly cleaned from the surfaces of the heat sink (1), (2),
(3), and (4) and the system board (5), (6), (7), and (8), each time the heat sink is removed.
Replacement thermal material is included with all heat sink and system board spare part kits.
Reverse this procedure to install the video card fan/heat sink assembly.
NOTE:To properly ventilate the computer, allow at least a 7.6 cm (3 in) clearance on the left side of
the computer.
The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is
designed to turn on automatically when high temperature conditions exist. These conditions are
affected by high external temperatures, system power consumption, power management/battery
conservation configurations, battery fast charging, and software requirements. Exhaust air is
displaced through the ventilation grill located on the left side of the computer.
Component replacement procedures85
Processor heat sink
All heat sink spare part kits include replacement thermal material.
DescriptionSpare part number
NOTE: The processor heat sink is included with the video card fan/heat sink assembly.
Video card fan/heat sink assembly for use in computers with AMD FirePro M5950 and NVIDIA
Quadro 1000M graphics cards
Video card fan/heat sink assembly for use in computers with NVIDIA Quadro 2000M graphics
cards
652675-001
652677-001
Before removing the processor heat sink, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
Hard drive on page 60)
Optical drive on page 65)
c.Keyboard (see
d.Top cover (see
e.Video card fan/heat sink assembly (see
Keyboard on page 67)
Top cover on page 71)
Video card fan/heat sink assembly on page 84)
Remove the processor heat sink:
1.Position the computer right-side up, with the front toward you.
2.Loosen the four captive screws (1) that secure the processor heat sink to the base enclosure.
86Chapter 4 Removal and replacement procedures
3.Remove the heat sink (2) from the computer.
NOTE:The thermal material must be thoroughly cleaned from the surfaces of the processor heat
sink components (1) and system board components (2) each time the processor heat sink is
removed. Thermal material is included with all heat sink and processor spare part kits.
Reverse this procedure to install the processor heat sink.
Component replacement procedures87
Graphics card
NOTE:All graphics card spare part kits include replacement thermal material.
DescriptionSpare part number
NVIDIA Quadro 1000M graphics card652673-001
NVIDIA Quadro 2000M graphics card652674-001
AMD FirePro M5950 graphics card652676-001
Before removing the graphics card, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
e.Video card fan/heat sink assembly (see
f.Processor heat sink (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Top cover on page 71)
Video card fan/heat sink assembly on page 84)
Processor heat sink on page 86)
Remove the graphics card:
1.Position the computer right-side up, with the front toward you.
2.Remove the two Torx 9M2.5×6.0 screws (1) that secure the graphics card to the computer. (The
edge of the board opposite the graphics card slot rises away from the computer.)
88Chapter 4 Removal and replacement procedures
3.Remove the graphics card (2) by sliding it away from the slot at an angle.
NOTE:The thermal material must be thoroughly cleaned from the surfaces of the graphics card
components (1), (2), (3), and (4) and the system board components (5), (6), (7), and (8), each time
the graphics card is removed. Replacement thermal material is included with all graphics card and
system board spare part kits.
Reverse this procedure to install the graphics card.
Component replacement procedures89
Processor
NOTE:All processor spare part kits include replacement thermal material.
DescriptionSpare part number
Intel Core i7 processors, quad-core
i7-2860QM, 2.50-GHz (Turbo up to 3.60) processor 8-MB L3 cache, 8 threads666175-002
i7-2820QM, 2.30-GHz (Turbo up to 3.40) processor 8-MB L3 cache, 8 threads657414-001
i7-2760QM, 2.40-GHz (Turbo up to 3.50) processor 6-MB L3 cache, 8 threads666174-002
i7-2720QM, 2.20-GHz (Turbo up to 3.30) processor 6-MB L3 cache, 8 threads657413-001
i7-2670QM, 2.20-GHz (Turbo up to 3.10) processor 6-MB L3 cache, 8 threads (not configurable
with iAMT)
i7-2630QM, 2.00-GHz (Turbo up to 2.90) processor 6-MB L3 cache, 8 threads (not configurable
with iAMT)
Intel Core i7 processor, dual-core
i7-2640M, 2.80-GHz (Turbo up to 3.40) processor 3-MB L3 cache, 8 threads666173-002
i7-2620M, 2.70-GHz (Turbo up to 3.40) processor 4-MB L3 cache, 4 threads657411-001
Intel Core i5 processors, dual-core
i5-2540M, 2.60-GHz (Turbo up to 3.30) processor 3-MB L3 cache, 4 threads657410-001
i5-2520M, 2.50-GHz (Turbo up to 3.20) processor 3-MB L3 cache, 4 threads657409-001
665116-002
657412-001
Before removing the processor, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
4.Remove the battery (see
Battery on page 48).
5.Remove the service access cover (see
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Top cover on page 71)
e.Video card fan/heat sink assembly (see
f.Processor heat sink (see
Processor heat sink on page 86)
90Chapter 4 Removal and replacement procedures
Service access cover on page 50).
Video card fan/heat sink assembly on page 84)
Remove the processor:
1.Position the computer right-side up, with the front toward you.
2.Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn
counterclockwise until you hear a click.
3.Lift the processor (2) straight up and remove it.
NOTE:The gold triangle (3) on the processor must be aligned with the triangle embossed on
the processor slot when you install the processor.
Reverse this procedure to install the processor.
Component replacement procedures91
Modem module
NOTE:The modem module spare part kit does not include a modem module cable. The modem
module cable is included in the Cable Kit, spare part number 652662-001. For information about
Cable Kit contents, see
DescriptionSpare part number
56k v.92 MDC data/fax modem module628824-001
Before removing the modem module, follow these steps:
1.Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.Disconnect all external devices connected to the computer.
3.Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer.
Cable Kit on page 30.
4.Remove the battery (see
5.Remove the service access cover (see
Battery on page 48).
Service access cover on page 50).
6.Remove the following components:
a.Hard drive (see
b.Optical drive (see
c.Keyboard (see
d.Top cover (see
e.Video card fan/heat sink assembly (see
f.Processor heat sink (see
g.Processor (see
Hard drive on page 60)
Optical drive on page 65)
Keyboard on page 67)
Top cover on page 71)
Video card fan/heat sink assembly on page 84)
Processor heat sink on page 86)
Processor on page 90)
Remove the modem module:
1.Turn the computer right-side up, with the front toward you.
2.Remove the two Phillips M2.0×3.0 barrel screws (1) that secure the modem module to the
system board.
3.Disconnect the modem module (2) from the system board by lifting it straight up.
92Chapter 4 Removal and replacement procedures
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