HP QV997AV, 8300E, D8C24UT, 8300, D3K66UT User Manual

...

HP Compaq Business PC Maintenance and Service Guide

Elite 8300 Series Convertible Minitower Elite 8300 Series Microtower Elite 8300 Series Small Form Factor Elite 8300 Series Ultra-Slim Desktop

Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Second Edition (December 2012)

First Edition (May 2012)

Document Part Number: 690355-002

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Features ............................................................................................................................................ 1

Standard Configuration Features ......................................................................................................... 1

Convertible Minitower (CMT) Front Panel Components ....................................................................... 3

Microtower (MT) Front Panel Components .......................................................................................... 4

Small Form Factor (SFF) Front Panel Components ............................................................................. 5

Ultra-Slim Desktop (USDT) Front Panel Components ......................................................................... 6

Convertible Minitower (CMT) Rear Panel Components ....................................................................... 7

Microtower (MT) Rear Panel Components ........................................................................................... 8

Small Form Factor (SFF) Rear Panel Components ............................................................................. 9

Ultra-Slim Desktop (USDT) Rear Panel Components ........................................................................ 10

Serial Number Location ...................................................................................................................... 11

2 Activating and Customizing the Software .................................................................................................. 13

Activating and customizing the software in Windows 7 ...................................................................... 13

Activating the Windows operating system ......................................................................... 13

Downloading Windows 7 updates ...................................................................................... 14

Installing or upgrading device drivers ................................................................................ 14

Customizing the monitor display ........................................................................................ 14

Activating and customizing the software in Windows 8 ...................................................................... 14

Activating the Windows Operating System ........................................................................ 14

Downloading Windows 8 updates ...................................................................................... 15

Customizing the monitor display ........................................................................................ 15

3 Computer Setup (F10) Utility ....................................................................................................................... 16

Computer Setup (F10) Utilities ........................................................................................................... 16

Using Computer Setup (F10) Utilities ................................................................................ 17

Computer Setup—File ....................................................................................................... 18

Computer Setup—Storage ................................................................................................ 19

Computer Setup—Security ................................................................................................ 22

Computer Setup—Power ................................................................................................... 27

Computer Setup—Advanced ............................................................................................. 28

Recovering the Configuration Settings ............................................................................................... 30

4 Illustrated parts catalog ............................................................................................................................... 31

Convertible minitower (CMT) chassis spare parts .............................................................................. 31

Computer system components .......................................................................................... 31

Cables ................................................................................................................................ 33

Misc parts .......................................................................................................................... 34

Drives ................................................................................................................................. 35

Misc boards ....................................................................................................................... 36

Sequential part number listing ........................................................................................... 36

Microtower (MT) chassis spare parts ................................................................................................. 40

Computer major components ............................................................................................ 40

Cables ................................................................................................................................ 42

Misc parts .......................................................................................................................... 43

Drives ................................................................................................................................. 44

Misc boards ....................................................................................................................... 45

Sequential part number listing ........................................................................................... 45

Small Form Factor (SFF) chassis spare parts .................................................................................... 49

Computer major components ............................................................................................ 49

Cables ................................................................................................................................ 51

Misc parts .......................................................................................................................... 52

Drives ................................................................................................................................. 54

Misc boards ....................................................................................................................... 54

Sequential part number listing ........................................................................................... 55

Ultra-Slim Desktop (USDT) chassis spare parts ................................................................................ 58

Computer major components ............................................................................................ 58

Cables ................................................................................................................................ 59

Misc parts .......................................................................................................................... 60

Drives ................................................................................................................................. 62

Misc boards ....................................................................................................................... 62

Sequential part number listing ........................................................................................... 62

5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation .................................................... 66

Electrostatic Discharge Information .................................................................................................... 66

Generating Static ............................................................................................................... 66

Preventing Electrostatic Damage to Equipment ................................................................ 67

Personal Grounding Methods and Equipment ................................................................... 67

Grounding the Work Area .................................................................................................. 68

Recommended Materials and Equipment .......................................................................... 68

Operating Guidelines .......................................................................................................................... 69

Routine Care ...................................................................................................................................... 69

General Cleaning Safety Precautions ................................................................................ 69

Cleaning the Computer Case ............................................................................................ 69

Cleaning the Keyboard ...................................................................................................... 70

Cleaning the Monitor .......................................................................................................... 70

Cleaning the Mouse ........................................................................................................... 71

Service Considerations ...................................................................................................................... 71

Power Supply Fan ............................................................................................................. 71

Tools and Software Requirements .................................................................................... 71

Screws ............................................................................................................................... 71

Cables and Connectors ..................................................................................................... 72

Hard Drives ........................................................................................................................ 72

Lithium Coin Cell Battery ................................................................................................... 72

SATA Hard Drives .............................................................................................................................. 73

SATA Hard Drive Cables .................................................................................................................... 73

SATA Data Cable .............................................................................................................. 73

SMART ATA Drives ............................................................................................................................ 73

Cable Management ............................................................................................................................ 73

6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis ..................................... 75

Preparation for Disassembly .............................................................................................................. 75

Access Panel ...................................................................................................................................... 76

Front Bezel ......................................................................................................................................... 77

Front Bezel Security ........................................................................................................................... 78

Bezel Blanks ....................................................................................................................................... 80

System Board Connections ................................................................................................................ 81

Memory .............................................................................................................................................. 82

DIMMs ............................................................................................................................... 82

DDR3-SDRAM DIMMs ...................................................................................................... 82

Populating DIMM Sockets ................................................................................................. 83

Installing DIMMs ................................................................................................................ 84

Expansion Card .................................................................................................................................. 85

Drives ................................................................................................................................................. 89

Drive Positions ................................................................................................................... 90

Removing a Drive from a Drive Bay .................................................................................. 91

Installing Drives ................................................................................................................. 95

Installing a 5.25-inch Drive into a Drive Bay ..................................................... 97

Installing a Hard Drive into an Internal Drive Bay ............................................. 99

Hood Sensor .................................................................................................................................... 104

Front I/O, USB Assembly ................................................................................................................. 105

Power Switch Assembly ................................................................................................................... 107

Speaker ............................................................................................................................................ 108

vii

Rear Chassis Fan ............................................................................................................................. 109

Fan sink ............................................................................................................................................ 110

Processor ......................................................................................................................................... 112

Power Supply ................................................................................................................................... 115

System Board ................................................................................................................................... 116

Changing from a Minitower to a Desktop Configuration ................................................................... 117

Changing from a Desktop to a Minitower Configuration ................................................................... 119

7 Removal and Replacement Procedures Microtower (MT) Chassis ........................................................ 122

Preparation for Disassembly ............................................................................................................ 122

Computer Access Panel ................................................................................................................... 123

Front Bezel ....................................................................................................................................... 124

Front Bezel Security ......................................................................................................................... 125

Bezel Blanks ..................................................................................................................................... 127

Memory ............................................................................................................................................ 128

DIMMs ............................................................................................................................. 128

DDR3-SDRAM DIMMs .................................................................................................... 128

Populating DIMM Sockets ............................................................................................... 128

Installing DIMMs .............................................................................................................. 129

Expansion Cards .............................................................................................................................. 130

System Board Connections .............................................................................................................. 136

Drives ............................................................................................................................................... 138

Drive Positions ................................................................................................................. 140

Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay ............................................... 140

Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay .................................................. 142

Removing a Hard Drive from a Drive Bay ........................................................................ 144

Installing a Hard Drive into an Internal Drive Bay ............................................................ 144

Front Fan Assembly ......................................................................................................................... 147

Front I/O Assembly ........................................................................................................................... 149

Power Switch/LED Assembly ........................................................................................................... 150

Heat sink .......................................................................................................................................... 151

Processor ......................................................................................................................................... 153

Speaker ............................................................................................................................................ 156

Rear Chassis Fan ............................................................................................................................. 157

Power Supply ................................................................................................................................... 159

System Board ................................................................................................................................... 161

8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis .......................................... 163

Preparation for Disassembly ............................................................................................................ 163

Access Panel .................................................................................................................................... 164

Front Bezel ....................................................................................................................................... 165

viii

Front Bezel Security ......................................................................................................................... 166

Bezel Blanks ..................................................................................................................................... 168

Memory ............................................................................................................................................ 169

DIMMs ............................................................................................................................. 169

DDR3-SDRAM DIMMs .................................................................................................... 169

Populating DIMM Sockets ............................................................................................... 169

Installing DIMMs .............................................................................................................. 170

Expansion Card ................................................................................................................................ 172

System Board Connections .............................................................................................................. 177

Drives ............................................................................................................................................... 178

Drive Positions ................................................................................................................. 178

Installing and Removing Drives ....................................................................................... 179

Removing a 5.25-inch Drive from a Drive Bay ................................................ 180

Installing a 5.25-inch Drive into a Drive Bay ................................................... 181

Removing a 3.5-inch Drive from a Drive Bay .................................................. 184

Installing a 3.5-inch Drive into a Drive Bay ..................................................... 185

Removing and Replacing the Primary 3.5-inch Internal Hard Drive ................ 187

Fan duct ........................................................................................................................................... 190

Front Fan Assembly ......................................................................................................................... 191

Hood Sensor .................................................................................................................................... 193

Front I/O, Power Switch Assembly ................................................................................................... 194

Speaker ............................................................................................................................................ 196

Heat sink .......................................................................................................................................... 197

Processor ......................................................................................................................................... 198

Power Supply ................................................................................................................................... 202

System Board ................................................................................................................................... 204

Using the Small Form Factor Computer in a Tower Orientation ...................................................... 206

9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis ...................................... 207

Preparation for Disassembly ............................................................................................................ 207

Access Panel .................................................................................................................................... 208

Front Bezel ....................................................................................................................................... 209

Front Bezel Security ......................................................................................................................... 210

Bezel Blank ...................................................................................................................................... 212

System Board Connections .............................................................................................................. 213

Memory ............................................................................................................................................ 214

SODIMMs ........................................................................................................................ 214

DDR3-SDRAM SODIMMs ............................................................................................... 214

Populating SODIMM Sockets .......................................................................................... 215

Installing SODIMMs ......................................................................................................... 216

Front Fan .......................................................................................................................................... 218

Optical Drive ..................................................................................................................................... 219

Removing the Optical Drive ............................................................................................. 219

Preparing the New Optical Drive ..................................................................................... 220

Installing the New Optical Drive ....................................................................................... 221

Hard Drive ........................................................................................................................................ 222

Optical Drive Rail .............................................................................................................................. 227

Card Reader ..................................................................................................................................... 228

Speaker ............................................................................................................................................ 230

Heat sink .......................................................................................................................................... 231

Processor ......................................................................................................................................... 233

WLAN Module .................................................................................................................................. 236

Hood Sensor .................................................................................................................................... 238

Graphics Board ................................................................................................................................ 239

System Board ................................................................................................................................... 241

Rear Fan .......................................................................................................................................... 243

Antennas .......................................................................................................................................... 244

Changing from Desktop to Tower Configuration .............................................................................. 248

Port Cover ........................................................................................................................................ 249

Power Supply, External .................................................................................................................... 250

10 Troubleshooting Without Diagnostics .................................................................................................... 251

Safety and Comfort .......................................................................................................................... 251

Before You Call for Technical Support ............................................................................................. 251

Helpful Hints ..................................................................................................................................... 252

Solving General Problems ................................................................................................................ 254

Solving Power Problems .................................................................................................................. 258

Solving Hard Drive Problems ........................................................................................................... 260

Solving Media Card Reader Problems ............................................................................................. 263

Solving Display Problems ................................................................................................................. 265

Solving Audio Problems ................................................................................................................... 270

Solving Printer Problems .................................................................................................................. 272

Solving Keyboard and Mouse Problems .......................................................................................... 274

Solving Hardware Installation Problems ........................................................................................... 276

Solving Network Problems ............................................................................................................... 278

Solving Memory Problems ............................................................................................................... 281

Solving Processor Problems ............................................................................................................ 283

Solving CD-ROM and DVD Problems .............................................................................................. 283

Solving USB Flash Drive Problems .................................................................................................. 285

Solving Front Panel Component Problems ...................................................................................... 287

Solving Internet Access Problems .................................................................................................... 287

Solving Software Problems .............................................................................................................. 289

Contacting Customer Support .......................................................................................................... 291

11 POST Error Messages .............................................................................................................................. 292

POST Numeric Codes and Text Messages ..................................................................................... 293

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 301

12 Password Security and Resetting CMOS ............................................................................................... 305

Resetting the Password Jumper ...................................................................................................... 306

Clearing and Resetting the CMOS ................................................................................................... 307

13 HP PC Hardware Diagnostics .................................................................................................................. 309

Why run HP PC Hardware Diagnostics – UEFI ................................................................................ 309

How to access and run HP PC Hardware Diagnostics - UEFI ......................................................... 309

Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 310

14 Backup and Recovery .............................................................................................................................. 311

Restoring and recovering in Windows 7 ........................................................................................... 311

System Restore ............................................................................................................... 311

System Recovery ............................................................................................................. 311

System Recovery when Windows is responding ............................................ 312

System Recovery when Windows is not responding ...................................... 313

System recovery using recovery media .......................................................... 313

Creating recovery media ................................................................ 314

Using recovery media ..................................................................... 315

Backup and recovery in Windows 8 ................................................................................................. 316

Backing up your information ............................................................................................ 316

Performing a system recovery ......................................................................................... 317

Using the Windows recovery tools .................................................................. 317

Using f11 recovery tools .................................................................................. 318

Using Windows 8 operating system media (purchased separately) ............... 318

Appendix A Battery Replacement ................................................................................................................ 319

Appendix B Removing and Replacing a Removable 3.5-inch SATA Hard Drive ..................................... 322

Appendix C Unlocking the Smart Cover Lock ............................................................................................ 327

Smart Cover FailSafe Key ................................................................................................................ 327

Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock ......................................... 328

Appendix D Power Cord Set Requirements ................................................................................................ 330

General Requirements ..................................................................................................................... 330

Japanese Power Cord Requirements .............................................................................................. 330

Country-Specific Requirements ........................................................................................................ 331

Appendix E Specifications ............................................................................................................................ 332

CMT Specifications .......................................................................................................................... 332

MT Specifications ............................................................................................................................. 333

SFF Specifications ........................................................................................................................... 335

USDT Specifications ........................................................................................................................ 336

Index ................................................................................................................................................................. 337

xii

1 Product Features

Standard Configuration Features

Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).

Figure 1-1 Convertible Minitower Configuration

NOTE: The HP Compaq Convertible Minitower computer can be easily converted to a desktop. For

more information, see guide.

Figure 1-2 Microtower Configuration

Changing from a Minitower to a Desktop Configuration on page 117 in this

Standard Configuration Features 1

Figure 1-3 Small Form Factor Configuration

NOTE: The Small Form Factor computer can also be used in a tower orientation. For more

information, see

Using the Small Form Factor Computer in a Tower Orientation on page 206 in this

guide.

Figure 1-4 Ultra-Slim Desktop Configuration

2 Chapter 1 Product Features

Convertible Minitower (CMT) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.

Figure 1-5 Front Panel Components

Table 1-1 Front Panel Components

1 5.25-inch Optical Drives 5 Microphone/Headphone Connector

2 5.25-inch Media Card Reader (optional) 6 Power On Light

3 Dual-State Power Button 7 Headphone Connector

4 Hard Drive Activity Light 8 USB (Universal Serial Bus) Ports

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Realtek HD Audio Manager icon in the Windows taskbar.

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 301 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

Convertible Minitower (CMT) Front Panel Components 3

Microtower (MT) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.

Table 1-2 Front Panel Components

1 5.25-inch Optical Drives 5 3.5-inch Media Card Reader (optional)

2 Hard Drive Activity Light 6 Dual-State Power Button

3 Microphone/Headphone Connector 7 Power On Light

4 USB (Universal Serial Bus) 2.0 Ports 8 Headphone Connector

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 301 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

4 Chapter 1 Product Features

Small Form Factor (SFF) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays.

Figure 1-6 Front Panel Components

Table 1-3 Front Panel Components

1 5.25-inch Optical Drive 5 Microphone/Headphone Connector

2 Dual-State Power Button 6 3.5-inch Media Card Reader (optional)

3 Power On Light 7 Hard Drive Activity Light

4 USB (Universal Serial Bus) Ports 8 Headphone Connector

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 301 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

Small Form Factor (SFF) Front Panel Components 5

Ultra-Slim Desktop (USDT) Front Panel Components

Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay.

Figure 1-7 Front Panel Components

Table 1-4 Front Panel Components

1 Optical Drive 5 Microphone/Headphone Connector

2 Power On Light 6 USB (Universal Serial Bus) Ports

3 SD Media Card Reader (optional) 7 Hard Drive Activity Light

4 Headphone Connector 8 Dual-State Power Button

NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with

the computer and it is displaying a diagnostic code. Refer to

Audible Codes on page 301 to interpret the code.

Interpreting POST Diagnostic Front Panel LEDs and

6 Chapter 1 Product Features

Convertible Minitower (CMT) Rear Panel Components

Figure 1-8 Rear Panel Components

Table 1-5 Rear Panel Components

1 Power Cord Connector 7 Line-Out Connector for powered audio

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

An optional second serial port and an optional parallel port are available from HP.

When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by doubleclicking the Realtek HD Audio Manager icon in the Windows taskbar.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

If a graphics card is installed into one of the system board slots, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors.

PS/2 Keyboard Connector (purple) 8 Line-In Audio Connector (blue)

VGA Monitor Connector 9 PS/2 Mouse Connector (green)

DisplayPort Monitor Connector 10 Serial Connector

USB 2.0 ports (black) 11 RJ-45 Network Connector

USB 3.0 ports (blue)

devices (green)

Convertible Minitower (CMT) Rear Panel Components 7

Microtower (MT) Rear Panel Components

Figure 1-9 Rear Panel Components

Table 1-6 Rear Panel Components

1 Power Cord Connector 6 Line-Out Connector for powered audio

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

An optional second serial port and an optional parallel port are available from HP.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

If a graphics card is installed into one of the motherboard slots, the connectors on the graphics card and the system board may be used at the same time. Some settings may need to be changed in Computer Setup to use both connectors.

Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple)

PS/2 Mouse Connector (green) 8 VGA Monitor Connector

Serial Connector 9 DisplayPort Monitor Connector

RJ-45 Network Connector 10 USB 3.0 ports (blue)

devices (green)

USB 2.0 ports (black)

8 Chapter 1 Product Features

Small Form Factor (SFF) Rear Panel Components

Figure 1-10 Rear Panel Components

1 RJ-45 Network Connector 7 DisplayPort Monitor Connector

4 Power Cord Connector 10

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

An optional second serial port and an optional parallel port are available from HP.

The monitor connectors on the system board are inactive when a graphics card is installed in the computer.

Serial Connector 8 VGA Monitor Connector

PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple)

Line-Out Connector for powered audio devices (green)

USB 2.0 ports (black) 11 Line-In Audio Connector (blue)

USB 3.0 ports (blue)

Small Form Factor (SFF) Rear Panel Components 9

Ultra-Slim Desktop (USDT) Rear Panel Components

Figure 1-11 Rear Panel Components

Table 1-7 Rear Panel Components

1 Line-Out Connector for powered audio

NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.

If an MXM graphics card is installed, all three monitor ports are active. The integrated graphics operate DisplayPort2 (top port). The MXM/ATI drivers operate DisplayPort1 (bottom port) and VGA. If the integrated graphics are disabled in the BIOS settings, DisplayPort2 (top port) will not be active.

If an MXM graphics card is not installed, all three monitor ports are driven by the integrated graphics on the Intel 3rd Generation configurations. On some models, all three monitor ports are active but there are some limitations. For example, if a DisplayPort to DVI or HDMI adapter is installed, the VGA port will not be active. On other models, only one DisplayPort can be active. Either DisplayPort will function, but only one can be used.

When a DisplayPort to single-link DVI or DisplayPort to HDMI adapter is installed, the VGA port will not be active. This is because when one of the above adapters is used, it is not considered a true DisplayPort and will function as the other type of port. This is not an issue with a DisplayPort to dual-link DVI adapter.

devices (green)

DisplayPort Monitor Connectors 7 Power Cord Connector

USB 3.0 ports (blue) 8 Line-In Audio Connector (blue)

USB 2.0 ports (black) 9 RJ-45 Network Connector

PS/2 Keyboard Connector (purple) 10 PS/2 Mouse Connector (green)

6 VGA Monitor Connector

10 Chapter 1 Product Features

Serial Number Location

Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.

Figure 1-12 Convertible Minitower Serial Number and Product ID Location

Figure 1-13 Microtower Serial Number and Product ID Location

Serial Number Location 11

Figure 1-14 Small Form Factor Serial Number and Product ID Location

Figure 1-15 Ultra-Slim Desktop (USDT) Serial Number and Product ID Location

12 Chapter 1 Product Features

2 Activating and Customizing the

Software

NOTE: This chapter provides information for both Windows 7 and Windows 8.

Activating and customizing the software in Windows 7

If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully activated. Doing so may cause errors and prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Activating the Windows operating system

The first time you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation.

We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive,

the activation process could take up to 60 minutes.

Activating and customizing the software in Windows 7 13

Downloading Windows 7 updates

Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on

the screen.

2. After an Internet connection has been established, click the Start > All Programs > Windows

Update.

3. Run Windows Update monthly thereafter.

Installing or upgrading device drivers

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system, from

http://www.hp.com/support. Select your country and language, select Download drivers and

software (and firmware), enter the model number of the computer, and press Enter.

Customizing the monitor display

If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings.

For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor.

Right-click on the Windows desktop, then click Personalize to change display settings.

Activating and customizing the software in Windows 8

Additional information is available in online help after you activate the operating system.

NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Activating the Windows Operating System

We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

14 Chapter 2 Activating and Customizing the Software

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL

THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation.

Downloading Windows 8 updates

Run Windows Update as soon as possible after you set up your computer.

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings > Windows Update.

3. Run Windows Update monthly thereafter.

Customizing the monitor display

You can customize display settings for Windows 8 separately for the Start screen and the Desktop.

To customize the Start screen:

1. Point to the upper-right or lower-right corner of the Start screen to display the charms.

2. Click Settings > Change PC Settings.

3. Click Personalize to change the display settings.

To customize the Desktop:

1. Click the Desktop app on the Start screen.

2. Right-click on the desktop, and then click Personalize to change display settings.

Activating and customizing the software in Windows 8 15

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

● Set, view, change, or verify the system configuration, including settings for processor, graphics,

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash

●

media devices.

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run

●

during a Full Boot. You can set the system to:

always Quick Boot (default);

❑

periodically Full Boot (from every 1 to 30 days); or

❑

always Full Boot.

❑

● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test

(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12).

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or

●

restarted.

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during

●

power-on.

Establish a setup password that controls access to the Computer Setup (F10) Utility and the

●

settings described in this section.

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or

●

embedded NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

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16 Chapter 3 Computer Setup (F10) Utility

Solve system configuration errors detected but not automatically fixed during the Power-On Self-

●

Test (POST).

Replicate the system setup by saving system configuration information on a USB device and

●

restoring it on one or more computers.

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

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Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer.

2. Repeatedly press F10 when the monitor light turns green to access the utility.

You can also press Esc to a menu that allows you to access different options available at startup, including the Computer Setup utility.

NOTE: If you do not press F10 at the appropriate time, you must restart the computer and

again repeatedly press F10 when the monitor light turns green to access the utility.

3. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,

Power, and Advanced.

4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and

down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc.

5. To apply and save changes, select File > Save Changes and Exit.

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select

●

Apply Defaults and Exit. This option will restore the original factory system defaults.

NOTE: Not all settings shown in the following sections are available for all models

CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.

Table 3-1 Computer Setup (F10) Utility

Heading Table

File

Storage

Security

Power

Computer Setup—File on page 18

Computer Setup—Storage on page 19

Computer Setup—Security on page 22

Computer Setup—Power on page 27

Advanced

Computer Setup—Advanced on page 28

Computer Setup (F10) Utilities 17

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-2 Computer Setup—File

Option Description

System Information Lists:

Product name

●

SKU number

●

● Processor type/speed/stepping

● Cache size (L1/L2/L3) (dual core processors have this listed twice)

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

● System BIOS (includes family name and version)

Chassis serial number

●

Asset tracking number

●

ME firmware version

●

ME Management mode

●

About Displays copyright notice.

Set Time and Date Allows you to set system time and date.

Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media.

Replicated Setup Save to Removable Media

Saves system configuration to a formatted USB flash media device.

Restore from Removable Media

Restores system configuration from a USB flash media device.

Default Setup Save Current Settings as Default

Saves the current system configuration settings as the default.

Restore Factory Settings as Default

Restores the factory system configuration settings as the default.

Apply Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Applies the currently selected default settings and clears any established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration or default settings and exits Computer Setup.

18 Chapter 3 Computer Setup (F10) Utility

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