HP ProLiant ML310 Maintenance and Service Guide

HP ProLiant ML310 Server

Maintenance and Service Guide

April 2003 (Fifth Edition)

Part Number 274429-005

HP CONFIDENTIAL Codename: Son of Beast Part Number: 274429-005 Last Saved On: 4/16/03 8:42 AM

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

Intel and Pentium are trademarks of Intel Corporation in the U.S. and other countries and are used under license.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

HP ProLiant ML310 Server Maintenance and Service Guide

April 2003 (Fifth Edition) Part Number 274429-005

HP CONFIDENTIAL Codename: Son of Beast Part Number: 274429-005 Last Saved On: 4/16/03 8:42 AM

About This Guide

Audience Assumptions............................................................................................................................... vii

Technician Notes........................................................................................................................................ vii

Where to Go for Additional Help.................................................................................................................ix

Integrated Management Log ..................................................................................................................ix

Telephone Numbers...............................................................................................................................ix

Chapter 1

Illustrated Parts Catalog

Mechanical Parts Exploded View ............................................................................................................. 1-2

Mechanical Spare Parts List ...................................................................................................................... 1-3

Server Components Exploded View (ATA Model) .................................................................................. 1-4

Server Components Exploded View (SCSI Model) .................................................................................. 1-5

Server Components Spare Parts List ......................................................................................................... 1-6

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.......................................................................................................... 2-2

Symbols on Equipment ............................................................................................................................. 2-3

Preparation Procedures.............................................................................................................................. 2-4

Powering Down the Server ................................................................................................................. 2-4

Server Warnings and Precautions ....................................................................................................... 2-5

Front Bezel ................................................................................................................................................ 2-6

Access Panel.............................................................................................................................................. 2-7

Storage Devices......................................................................................................................................... 2-8

Bezel Blanks.............................................................................................................................................. 2-9

System Fan .............................................................................................................................................. 2-10

Cable Routing Diagrams ......................................................................................................................... 2-12

ATAPI Tape Drive Cable Routing .......................................................................................................... 2-14

Drive Tray ............................................................................................................................................... 2-15

Removing a Hard Drive Compartment.................................................................................................... 2-16

Hard Drives ............................................................................................................................................. 2-18

Drive Failure Scenarios ........................................................................................................................... 2-20

RAID 0 Configurations..................................................................................................................... 2-20

RAID 1 Configurations..................................................................................................................... 2-20

RAID 1+0 Configurations ................................................................................................................ 2-21

Integrated ATA RAID Configuration Utility.................................................................................... 2-21

Power Switch and LED ........................................................................................................................... 2-24

Removing a Device from a Removable Media Bay ................................................................................ 2-26

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Contents

Expansion Slots........................................................................................................................................2-28

Removing an Expansion Slot Retainer ....................................................................................................2-29

Expansion Board Guide ...........................................................................................................................2-30

Memory Modules.....................................................................................................................................2-31

Removing a Memory Module.................................................................................................................. 2-32

Processor Socket ......................................................................................................................................2-33

Processor and Heatsink with CPU Fan Assembly ...................................................................................2-34

System Board........................................................................................................................................... 2-37

Power Supply........................................................................................................................................... 2-38

Battery...................................................................................................................................................... 2-39

Replacing the Battery ........................................................................................................................2-39

Chapter 3

Diagnostic Tools

Diagnostic Tools Utility Overview............................................................................................................ 3-2

For More Information ................................................................................................................................3-5

Chapter 4

Connectors, Switches, and LEDs

Connectors ................................................................................................................................................. 4-2

System Board Components .................................................................................................................4-2

Rear Panel Connectors ........................................................................................................................4-6

Internal SCSI Components ........................................................................................................................4-7

Internal ATA Components.........................................................................................................................4-8

Switches .....................................................................................................................................................4-9

System Configuration Switch.............................................................................................................. 4-9

System ID Switch Settings ................................................................................................................4-11

LEDs ........................................................................................................................................................4-12

Server LEDs ......................................................................................................................................4-12

System Board LEDs ..........................................................................................................................4-14

Network Controller LEDs .................................................................................................................4-16

Chapter 5

Physical and Operating Specifications

Server Unit................................................................................................................................................. 5-2

Memory...................................................................................................................................................... 5-3

Diskette Drive ............................................................................................................................................5-3

IDE CD-ROM Drive..................................................................................................................................5-4

ATA Hard Drives....................................................................................................................................... 5-5

Wide Ultra3 SCSI Hard Drives..................................................................................................................5-6

Integrated 10/100/1000 Wake on LAN Network Interface Controller ......................................................5-7

Integrated Single-Channel Wide Ultra3 SCSI Controller..........................................................................5-7

Integrated Dual-Channel Ultra ATA 100 Controller .................................................................................5-8

Index

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Contents

List of Figures

1-1 Mechanical parts exploded view......................................................................................................... 1-2

1-2 Server components exploded view (ATA model)............................................................................... 1-4

1-3 Server components exploded view (SCSI model) .............................................................................. 1-5

2-1 Removing the front bezel.................................................................................................................... 2-6

2-2 Removing the access panel ................................................................................................................. 2-7

2-3 Storage device drive bay locations ..................................................................................................... 2-8

2-4 Removing a bezel blank...................................................................................................................... 2-9

2-5 Disconnecting the fan power cable from the system board fan connector........................................ 2-10

2-6 Removing the system fan.................................................................................................................. 2-11

2-7 SCSI cable routing ............................................................................................................................ 2-12

2-8 ATA cable routing ............................................................................................................................ 2-13

2-9 ATAPI tape drive cable routing........................................................................................................ 2-14

2-10 Removing a drive tray....................................................................................................................... 2-15

2-11 Disconnecting power and data cables from the ATA hard drive compartment ................................ 2-16

2-12 Disconnecting power and data cables from the SCSI hard drive compartment................................ 2-16

2-13 Removing a hard drive compartment................................................................................................ 2-17

2-14 Removing a hard drive...................................................................................................................... 2-18

2-15 Loosening the diskette drive screws ................................................................................................. 2-19

2-16 Replacing the hard drive ................................................................................................................... 2-19

2-17 Disconnecting the power switch cable from the system board ......................................................... 2-24

2-18 Removing the LED shield................................................................................................................. 2-25

2-19 Removing the power switch and LED .............................................................................................. 2-25

2-20 Removing the removable media tray from the chassis ..................................................................... 2-26

2-21 Removing a device from the removable media bay.......................................................................... 2-27

2-22 Expansion slot locations ................................................................................................................... 2-28

2-23 Removing an expansion board retainer............................................................................................. 2-29

2-24 Removing the expansion board guide............................................................................................... 2-30

2-25 Memory module socket locations (SCSI system board)................................................................... 2-31

2-26 Removing a memory module............................................................................................................ 2-32

2-27 Locating the processor socket........................................................................................................... 2-33

2-28 CPU fan connector location .............................................................................................................. 2-34

2-29 Removing the levers from the heatsink/CPU fan assembly.............................................................. 2-35

2-30 Removing the heatsink/CPU fan assembly....................................................................................... 2-35

2-31 Removing the processor.................................................................................................................... 2-36

2-32 Removing the system board.............................................................................................................. 2-37

2-33 Removing the power supply ............................................................................................................. 2-38

2-34 Locating and removing the battery from the SCSI system board ..................................................... 2-40

2-35 Removing the battery from the ATA system board.......................................................................... 2-40

4-1 SCSI system board components.......................................................................................................... 4-2

4-2 ATA system board components.......................................................................................................... 4-4

4-3 Rear panel connectors ......................................................................................................................... 4-6

4-4 Internal SCSI components .................................................................................................................. 4-7

4-5 Internal ATA components................................................................................................................... 4-8

4-6 System configuration switch default settings...................................................................................... 4-9

4-7 System ID switch default settings..................................................................................................... 4-11

4-8 Server LEDs...................................................................................................................................... 4-12

4-9 System board LEDs .......................................................................................................................... 4-14

4-10 Network controller LEDs.................................................................................................................. 4-16

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Contents

List of Tables

1-1 Mechanical Spare Parts List ................................................................................................................1-3

1-2 Server Components Spare Parts List ...................................................................................................1-6

2-1 Storage Device Drive Bay Description ...............................................................................................2-8

2-2 ATA Cabling Routing ....................................................................................................................... 2-13

2-3 ATAPI Tape Drive Cable Routing ....................................................................................................2-14

2-4 Expansion Slot Locations.................................................................................................................. 2-28

3-1 Diagnostic Tools..................................................................................................................................3-2

4-1 SCSI System Board Components........................................................................................................4-3

4-2 ATA System Board Components ........................................................................................................4-5

4-3 Rear Panel Connectors ........................................................................................................................4-6

4-4 Internal SCSI Components.................................................................................................................. 4-7

4-5 Internal ATA Components ..................................................................................................................4-8

4-6 System Configuration Switch Default Settings................................................................................. 4-10

4-7 System ID Switch Default Settings ...................................................................................................4-11

4-8 Server LEDs ......................................................................................................................................4-13

4-9 System Board LEDs ..........................................................................................................................4-15

4-10 Network Controller LEDs .................................................................................................................4-16

5-1 Server Unit Specifications...................................................................................................................5-2

5-2 Memory Specifications........................................................................................................................5-3

5-3 1.44-MB Diskette Drive Specifications ..............................................................................................5-3

5-4 IDE CD-ROM Specifications.............................................................................................................. 5-4

5-5 ATA Hard Drive Specifications ..........................................................................................................5-5

5-6 Wide Ultra3 SCSI Hard Drive Specifications .....................................................................................5-6

5-7 Integrated 10/100 Wake on LAN NIC Specifications.........................................................................5-7

5-8 Integrated Single-Channel Wide Ultra3 SCSI Controller Specifications............................................ 5-7

5-9 Integrated Dual-Channel Ultra ATA 100 Controller Specifications ...................................................5-8

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This maintenance and service guide can be used for reference when servicing HP ProLiant ML310 servers.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs can create conditions that are hazardous.

Audience Assumptions

This guide is for service technicians. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazard in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

Technician Notes

WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repairs specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Disconnect power from the system by unplugging all power cords from the power supplies.

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

About This Guide

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About This Guide

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.

CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty.

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Where to Go for Additional Help

In addition to this guide, the following information sources are available:

• User documentation

• Service Quick Reference Guide

• Service training guides

• HP service advisories and bulletins

• QuickFind information services

• Insight Manager software

For additional copies, go to

www.hp.com

Integrated Management Log

The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with Insight Manager.

About This Guide

Telephone Numbers

For the name of your nearest HP authorized reseller:

• In the United States, call 1-800-345-1518.

• In Canada, call 1-800-263-5868.

For HP technical support:

• In the United States and Canada, call 1-800-652-6672.

• Outside the United States and Canada, refer to

www.hp.com

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Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and spare parts lists for the HP ProLiant ML310 server with an Intel Pentium 4 processor. Refer to Table 1-1 and Table 1-2 for the names of referenced spare parts.

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Illustrated Parts Catalog

Mechanical Parts Exploded View

Figure 1-1: Mechanical parts exploded view

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Illustrated Parts Catalog

Mechanical Spare Parts List

Table 1-1: Mechanical Spare Parts List

Item Description Spare Part Number

1 Front bezel 287180-001

2 Panel access 307549-001

3 Hardware kit 176618-001

4 Miscellaneous plastics kit 176617-001

Chassis

a) Hood panel (right)

b) Access panel (left)

Miscellaneous

a) Hard drive compartment

b) Removable drive tray

c) Expansion board knockout

d) Hard drive screws

a) Expansion board guide

b) Rubber bumpers*

c) Removable media bezel blank*

d) Cable clips*

e) Miscellaneous clamps*

f) LED shield*

*Not shown

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Illustrated Parts Catalog

Server Components Exploded View (ATA Model)

Figure 1-2: Server components exploded view (ATA model)

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Server Components Exploded View (SCSI Model)

Illustrated Parts Catalog

Figure 1-3: Server components exploded view (SCSI model)

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Illustrated Parts Catalog

Server Components Spare Parts List

Table 1-2: Server Components Spare Parts List

Item Description Spare Part Number

Mass Storage Devices

5 IDE CD-ROM drive 48X 288894-001

6 Diskette drive 233409-001

7 Hard drive

a) 36-GB Wide Ultra3 hard drive, 10K RPM (SCSI model) 177986-001

b) 40-GB ATA hard drive (ATA model) 232008-001

c) 18-GB Wide Ultra3 hard drive, 10K RPM (SCSI model)* 152191-001

Server Components

8 System fan 287179-001

9 ECC Registered DDR SDRAM DIMM

a) 128-MB* 301691-001

b) 256-MB 300699-001

c) 512-MB* 300700-001

d) 1-GB* 300701-001

Boards

10 System board

a) 533-MHz front side bus SCSI

b) 533-MHz front side bus ATA

c) 400-MHz front side bus SCSI*

d) 400-MHz front side bus ATA*

NOTE: Both 533-MHz and 400-MHz front side bus system boards are supported in systems with a processor speed of 2.2-GHz or less, but only 533-MHz front side bus system boards are supported in systems with a 2.53-GHz processor.

11 Pentium 4 processor

a) 2.0-GHz*

b) 2.2-GHz*

c) 2.53-GHz*

d) 2.8-GHz

Power

12 CE Mark-compliant power supply, 300 W 292480-001

13 Heatsink and CPU fan 294988-001

313026-001

313025-001

287176-001

287175-001

287177-001

287178-001

311403-001

311404-001

*Not shown

continued

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Illustrated Parts Catalog

Table 1-2: Server Components Spare Parts List continued

Item Description Spare Part Number

14 CR2032 lithium battery 234556-001

15 Power cable kit 287181-001

a) Power button assembly

b) Power shield cable*

c) Power extension cable*

16 Enhanced keyboard* 244000-001

a) European keyboard—UK* 244000-031

b) European keyboard—GR* 244000-041

c) European keyboard—FR* 244000-051

d) Spacesaver keyboard—JP* 244000-291

17 Signal cable kit* 253826-001

a) ATA ribbon cable assembly*

b) Diskette drive cable assembly*

c) CD cable assembly*

18 Ultra3 SCSI cable* 289229-001

19 Rack enabling kit* 302569-001

20 Country kit* 308250-001

21 Return kit* 176621-001

Miscellaneous

*Not shown

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Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for the HP ProLiant ML310 server. Run the diagnostics program to be sure that all components are operating properly.

To service the server, you might need the following:

•

Torx T-15 screwdriver

•

Phillips screwdriver

•

Diagnostics software from the SmartStart CD

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Removal and Replacement Procedures

Electrostatic Discharge Information

An electrostatic discharge (ESD) can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:

•

Transport products in static-safe containers such as conductive tubes, bags, or boxes.

•

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

•

Cover workstations with approved static-dissipating material. Use a wrist strap connected to the work surface, and properly grounded (earthed) tools and equipment.

•

Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and foam packing.

•

Be sure that you are always properly grounded when touching a static-sensitive component or assembly.

•

Avoid touching pins, leads, or circuitry.

•

Always place drives with the Printed Circuit Board (PCB) assembly-side down.

•

Use conductive field service tools.

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Symbols on Equipment

These symbols may be located on equipment in areas where hazardous conditions may exist.

This symbol, in conjunction with any of the following symbols, indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user- or field-serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol, on an RJ-45 receptacle, indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

This symbol indicates that the component exceeds the recommended weight for one individual to safely handle.

Weight in kg

Weight in lb

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

Removal and Replacement Procedures

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Removal and Replacement Procedures

Preparation Procedures

WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that

you are properly grounded (earthed) before beginning any installation procedure. Refer to “Electrostatic Discharge Information” in this chapter for more information.

Powering Down the Server

To power down the server:

CAUTION: Failure to follow these directions could result in damage to equipment or loss of information.

1. Back up the server data and record configuration information.

2. Shut down the operating system as directed in the operating system instructions.

3. If necessary, power down the server by pressing the power button on the front of the server.

IMPORTANT: To completely remove all power from the server, you must disconnect the power cord. The front panel power button may not completely shut down power to the server.

4. Disconnect and remove the AC power cord from the AC outlet, and then from the server.

WARNING: To reduce the risk of injury from electric shock or damage to the equipment when installing hardware, be sure that the power to the server is turned off. Remove any AC power cords to completely disconnect power from the server. The front panel power button may not completely remove power to the server.

5. Disconnect any other external equipment connections to the server.

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Server Warnings and Precautions

WARNING: To reduce the risk of injury from electric shock, disconnect all power cords to completely remove power from the server.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal server components to cool before touching them.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes, and keeps the server in operation during a power failure.

CAUTION: The server must always be operated with server unit covers on. Proper cooling is not achieved when the server unit covers are removed.

Removal and Replacement Procedures

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Removal and Replacement Procedures

Front Bezel

WARNING: To reduce the risk of personal injury and to prevent damage to the equipment, before removing the front bezel, be sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet.

To remove the front bezel:

1. Complete the preparation procedures. Refer to “Preparation Procedures” in this chapter.

2. Pull up on the latch at the bottom of the front bezel, applying enough pressure to release the latch from the chassis (1).

3. Swing the bezel upward, and then slide it out and away from the chassis (2). You may need to exert a small amount of force to release the bezel from the chassis.

Figure 2-1: Removing the front bezel

NOTE: When replacing the front bezel, be sure that the top hinge points are properly placed in the

chassis before rotating the front bezel back into its original position.

To replace the front bezel, reverse steps 2 and 3.

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Access Panel

To remove the access panel:

1. Perform the preparation procedures. Refer to “Preparation Procedures” in this chapter.

2. Remove the front bezel. Refer to “Front Bezel” in this chapter.

3. Remove the thumbscrew located on the left side of the front chassis (1).

Removal and Replacement Procedures

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal server components to cool before touching them.

WARNING: To reduce the risk of personal injury and to prevent damage to the equipment or loss of information, before removing the access panel, be sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet.

CAUTION: Do not operate the server while the access panel is removed. This panel is an

integral part of the cooling system, and removing the panel while the server is running may adversely affect data integrity.

4. Slide the access panel forward, pull from the top of the access panel, and then lift the

panel from the chassis (2).

Figure 2-2: Removing the access panel

NOTE: Turn the access panel over to locate the server configuration label. This label provides

information about the system board of the server.

To replace the access panel, reverse steps 3 and 4.

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Removal and Replacement Procedures

Storage Devices

The ProLiant ML310 server ships standard with seven drive bays, five of which are available. Table 2-1 shows the corresponding drive bay descriptions.

Figure 2-3: Storage device drive bay locations

Table 2-1: Storage Device Drive Bay Description

Drive Position Description

1 5.25 x 1.6 inch IDE CD-ROM drive bay

2 5.25 x 1.6 inch removable media drive bay, available

3 5.25 x 1.6 inch removable media drive bay, available

4 5.25 x 1.6 inch removable media drive bay, available

5 3.5 x 1 inch diskette drive bay

6 3.5 x 1 inch hard drive bay

7 3.5 x 1 inch hard drive bay

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Bezel Blanks

To remove a bezel blank from the front bezel:

NOTE: It is not necessary to remove a bezel blank when installing a hard drive into a removable media bay.

1. Remove the front bezel. Refer to “Front Bezel” in this chapter.

2. On the back of the front bezel, pinch the tabs on each end of the bezel blank toward each

other (1), and then push the bezel blank through the front bezel (2).

Removal and Replacement Procedures

Figure 2-4: Removing a bezel blank

To replace a bezel blank, reverse steps 1 and 2.

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Removal and Replacement Procedures

System Fan

To remove the system fan:

1. Complete the preparation procedures. Refer to “Preparation Procedures” in this chapter.

2. Remove the access panel. Refer to “Access Panel” in this chapter.

3. Disconnect the fan power cable from the system board fan connector.

Figure 2-5: Disconnecting the fan power cable from the system board fan connector

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Removal and Replacement Procedures

4. Use a Torx T-15 screwdriver to remove the four mounting screws from the rear of the

server (1).

5. Pull the fan out and away from the chassis (2).

Figure 2-6: Removing the system fan

To replace the system fan, reverse steps 2 through 5.

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