HP ProLiant MicroServer G10 Maintenance And Service Manual
HPE ProLiant MicroServer Gen10 Maintenance and Service Guide
Abstract
This document contains information on the hardware spare parts supported by the server and
the relevant component replacement procedures. This document is intended for the person
who installs, administers, and troubleshoots server or storage products. Hewlett Packard
Enterprise assumes that you are qualified to service computer equipment, and are trained in
recognizing hazards in products with hazardous energy levels.
Part Number: 872673-003
Published: August 2018
Edition: 3
©
Copyright 2017–2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
AMD Opteron™ is a trademark of Advanced Micro Devices, Inc.
ClearCenter™, ClearOS™, and ClearVM™ are trademarks of ClearCenter.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Contents
Customer self repair............................................................................... 6
Illustrated parts catalog........................................................................16
Removal and replacement procedures...............................................20
System components................................................................................................................... 16
Fan spare part..................................................................................................................16
Four bay non-hot-plug drive cable assembly spare part.................................................. 17
System board assembly spare parts................................................................................17
System battery spare part................................................................................................ 17
DIMM spare parts.............................................................................................................17
Power supply spare part.................................................................................................. 17
Server options.............................................................................................................................18
SSD cable spare parts..................................................................................................... 19
Trusted Platform Module spare part.................................................................................19
Safety considerations..................................................................................................................20
Electrostatic discharge..................................................................................................... 20
Symbols on equipment.....................................................................................................20
Server warnings and cautions..........................................................................................21
Prepare the server for hardware replacement............................................................................ 22
Power down the server.................................................................................................... 22
Remove the front bezel.................................................................................................... 22
Remove the chassis cover............................................................................................... 25
Remove the system board assembly............................................................................... 25
Prepare the server for operation................................................................................................. 27
Install the system board assembly................................................................................... 27
Install the chassis cover................................................................................................... 28
Install the front bezel........................................................................................................ 29
Power up the server......................................................................................................... 30
Replacing an LFF drive...............................................................................................................31
Remove the LFF drive......................................................................................................31
Install the LFF drive..........................................................................................................32
Replacing an SFF drive.............................................................................................................. 33
Remove the SFF drive..................................................................................................... 33
Install the SFF drive......................................................................................................... 34
Replacing an optical drive...........................................................................................................36
Remove the optical drive..................................................................................................36
Install the optical drive......................................................................................................37
Replacing an SSD.......................................................................................................................39
Remove the SSD..............................................................................................................39
Install the SSD..................................................................................................................41
Replacing the SSD cables.......................................................................................................... 42
Replacing the SSD power cable...................................................................................... 42
Replacing the SSD SATA cable....................................................................................... 44
Replacing the non-hot-plug drive cable assembly...................................................................... 47
Remove the non-hot-plug drive cable assembly.............................................................. 47
Install the non-hot-plug drive cable assembly.................................................................. 49
Replacing a DIMM.......................................................................................................................51
Contents 3
Remove the DIMM........................................................................................................... 51
Install a DIMM.................................................................................................................. 52
Replacing an expansion board................................................................................................... 53
Remove the expansion board.......................................................................................... 53
Remove the air baffle from the expansion board............................................................. 54
Install a low-profile bracket on the expansion board........................................................ 54
Install the expansion board.............................................................................................. 55
Replacing an internal USB device.............................................................................................. 56
Remove the internal USB device..................................................................................... 56
Install the internal USB device......................................................................................... 57
Replacing the fan........................................................................................................................ 57
Remove the fan................................................................................................................58
Install the fan....................................................................................................................59
Replacing the power supply........................................................................................................60
Remove the power supply................................................................................................60
Install the power supply....................................................................................................63
System battery replacement....................................................................................................... 65
System battery information...............................................................................................65
Replacing a system battery..............................................................................................65
Replacing the system board assembly....................................................................................... 67
Remove the system board assembly............................................................................... 67
Install the system board assembly................................................................................... 69
Re-entering the system serial and SKU numbers............................................................ 70
Replacing the external RDX backup system...............................................................................70
HP Trusted Platform Module.......................................................................................................71
Troubleshooting....................................................................................72
Troubleshooting resources..........................................................................................................72
Diagnostic tools.................................................................................... 73
Product QuickSpecs................................................................................................................... 73
Aptio Setup Utility........................................................................................................................73
Using the Aptio Setup Utility ............................................................................................73
Restoring and customizing configuration settings............................................................73
Clearing the BIOS configuration settings......................................................................... 74
Marvell Storage Utility ................................................................................................................ 76
Installing the Marvell Storage Utility................................................................................. 76
Marvell BIOS Utility..................................................................................................................... 76
Accessing the Marvell BIOS Utility under UEFI boot mode............................................. 76
Accessing the Marvell BIOS Utility under legacy boot mode........................................... 77
HPE Smart Storage Administrator.............................................................................................. 77
USB support ...............................................................................................................................78
Keeping the system current........................................................................................................ 78
Firmware ......................................................................................................................... 78
Firmware update.............................................................................................................. 78
Drivers, firmware, and software updates .........................................................................80
Component identification.....................................................................81
Front panel components............................................................................................................. 81
Front panel LEDs and buttons.................................................................................................... 82
Rear panel components..............................................................................................................83
Rear panel LEDs.........................................................................................................................84
System board components......................................................................................................... 85
4 Contents
DIMM slot locations..........................................................................................................86
DIMM identification...........................................................................................................86
PCIe slot description........................................................................................................ 88
Drive numbering..........................................................................................................................89
Drive screws................................................................................................................................89
Cabling...................................................................................................90
Cabling overview ........................................................................................................................90
Four-bay non-hot-plug drive cabling........................................................................................... 90
Solid state drive cabling.............................................................................................................. 91
Optical drive cabling....................................................................................................................92
Fan cabling................................................................................................................................. 93
Power supply cabling.................................................................................................................. 93
Specifications........................................................................................94
Environmental specifications...................................................................................................... 94
Server specifications...................................................................................................................94
Power supply specifications........................................................................................................94
200 W power supply specifications.................................................................................. 95
Websites................................................................................................ 96
Support and other resources...............................................................97
Accessing Hewlett Packard Enterprise Support......................................................................... 97
ClearCARE technical support..................................................................................................... 97
Accessing updates......................................................................................................................97
Warranty information...................................................................................................................98
Regulatory information................................................................................................................98
Documentation feedback............................................................................................................ 99
Acronyms and abbreviations.............................................................100
Contents 5
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
6 Customer self repair
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
Customer self repair 7
un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
8 Customer self repair
Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
Customer self repair 9
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
10 Customer self repair
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 11
12 Customer self repair
Customer self repair 13
14 Customer self repair
Customer self repair 15
Illustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1 Fan spare part on page 16
2 Four bay non-hot-plug drive cable assembly spare part on page 17
3 System board assembly spare parts on page 17
4 System battery spare part on page 17
5 DIMM spare parts on page 17
6 Power supply spare part on page 17
Fan spare part
Customer self repair on page 6: Mandatory
Description Spare part number
Fan 874740-001
For more information on the removal and replacement procedures, see Replacing the fan on page 57.
16 Illustrated parts catalog
Four bay non-hot-plug drive cable assembly spare part
Customer self repair on page 6: Mandatory
Description Spare part number
Four bay non-hot-plug drive cable assembly 874741-001
For more information on the removal and replacement procedures, see Replacing the non-hot-plug
drive cable assembly on page 47.
System board assembly spare parts
Customer self repair on page 6: Mandatory
The system board assembly spare includes the system board attached to the tray, with the heatsink and
the rear USB EMI shield installed.
Description Spare part number
System board assembly with AMD Opteron X3216 APU 874737-001
System board assembly with AMD Opteron X3418 APU P07949-001
System board assembly with AMD Opteron X3421 APU 874738-001
For more information on the removal and replacement procedures, see Replacing the system board
assembly on page 67.
System battery spare part
Customer self repair on page 6: Mandatory
Description Spare part number
3.3-V, 220-mAh lithium battery coin 319603-001
For more information on the removal and replacement procedures, see System battery replacement on
page 65.
DIMM spare parts
Customer self repair on page 6: Mandatory
Description Spare part number
8 GB, single-rank x8 PC4-2400T-E 869537-001
16 GB, dual-rank x8 PC4-2400T-E 869538-001
For more information on the removal and replacement procedures, see Replacing a DIMM on page 51.
Power supply spare part
Customer self repair on page 6: Mandatory
Four bay non-hot-plug drive cable assembly spare part 17
Description Spare part number
200 W power supply 874739-001
For more information on the removal and replacement procedures, see Replacing the power supply on
page 60.
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1 Optical drive
For more information on the removal and replacement procedures, see Replacing an
optical drive on page 36.
2 Solid state drive
For more information on the removal and replacement procedures, see Replacing an SSD
on page 39.
3 LFF non-hot-plug hard drive
For more information on the removal and replacement procedures, see Replacing an LFF
drive on page 31.
4 Network controller
For more information on the removal and replacement procedures, see Replacing an
expansion board on page 53.
Table Continued
18 Server options
Item Description
5 Storage controller
For more information on the removal and replacement procedures, see Replacing an
expansion board on page 53.
6 SSD cable spare parts on page 19*
7 Trusted Platform Module spare part on page 19*
*Not shown
SSD cable spare parts
Customer self repair on page 6: Mandatory
Description Spare part number
SSD power cable, SSD SATA cable 874742-001
For more information on the removal and replacement procedures, see Replacing the SSD cables.
Trusted Platform Module spare part
Customer self repair on page 6: No
Description Spare part number
TPM 2.0 812119-001
SSD cable spare parts 19
Removal and replacement procedures
This chapter provides detailed instructions on how to remove and replace component spare parts.
Safety considerations
Before performing service procedures, review all the safety information.
Electrostatic discharge
Be aware of the precautions you must follow when setting up the system or handling components. A
discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the system or component.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly. Use one or
more of the following methods when handling or installing electrostatic-sensitive parts:
◦ Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords.
To provide proper ground, wear the strap snug against the skin.
◦ Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet
when standing on conductive floors or dissipating floor mats.
◦ Use conductive field service tools.
◦ Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller
install the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
20 Removal and replacement procedures
This symbol indicates the presence of electric shock hazards. The area contains no
user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
disconnect power from the system completely.
Server warnings and cautions
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
disconnect the power cord to remove power from the server. Pressing the Power On/Standby button
does not shut off system power completely. Portions of the power supply and some internal circuitry
remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating
UPS. This device protects the hardware from damage caused by power surges and voltage spikes
and keeps the server in operation during a power failure.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server with the
media bay blank, chassis cover, or the front bezel removed.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Server warnings and cautions 21
CAUTION: To avoid data loss, Hewlett Packard Enterprise recommends that you back up all server
data before installing or removing a hardware option, or performing a server maintenance or
troubleshooting procedure.
Prepare the server for hardware replacement
Prerequisites
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
Procedure
1. Power down the server on page 22.
2. Disconnect the power cord from the AC source, and then from the server.
3. Disconnect all peripheral cables from the server.
4. To access some components and perform certain service procedures, do one or more of the following
procedures:
• Remove the front bezel on page 22.
• Remove the chassis cover on page 25.
• Remove the system board assembly on page 25.
5. Place the server on a flat, level work surface.
Power down the server
Prerequisites
Before powering down the server for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
Procedure
• Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server enters
standby mode.
• Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter
standby mode.
This method forces the server to enter standby mode without properly exiting applications and the OS.
If an application stops responding, you can use this method to force a shutdown.
The system power LED changes to red indicating that the server is in standby mode. Auxiliary power
is still present in the system in this mode.
Remove the front bezel
To access the drive bays, remove the front bezel.
22 Prepare the server for hardware replacement
Removing a locked front bezel
Prerequisites
1. Power down the server on page 22.
2. Disconnect the power cord from the AC source, and then from the server.
3. Disconnect all peripheral cables from the server.
4. Remove the chassis cover on page 25.
Procedure
1. To unlock the front bezel from the chassis, slide the release tab upward.
2. Open the front bezel.
The front bezel is a removable part. Opening the bezel will loosen it from the front panel.
3. To completely detach the bezel from the front panel, pull the bezel hinges from the chassis.
Retain the bezel for later use.
Removing a locked front bezel 23
Removing an unlocked front bezel
Prerequisites
1. Power down the server on page 22.
2. Disconnect the power cord from the AC source, and then from the server.
3. Disconnect all peripheral cables from the server.
Procedure
1. Open the front bezel.
The front bezel is a removable part. Opening the bezel will loosen it from the front panel.
2. To completely detach the bezel from the front panel, pull the bezel hinges from the chassis.
Retain the bezel for later use.
24 Removing an unlocked front bezel
Remove the chassis cover
To access the front bezel lock and the internal components, remove the chassis cover.
Procedure
1. If installed, unlock and remove the security padlock and/or the Kensington security lock.
For more information, see the lock documentation.
2. Remove the chassis cover thumbscrews.
If the thumbscrews are too tight, use a T-15 screwdriver to remove it.
3. Slide the chassis cover toward the rear panel, and then lift it from the server.
Remove the system board assembly
To install or remove hardware components on the system board or to access the CMOS header, remove
the system board assembly.
Remove the system board assembly
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. If installed, remove the internal USB device.
2. To serve as a reference for system cable connections when the system board assembly is installed
back into the server, take a picture of the current system board cable connections.
3. Disconnect the following system cables:
Remove the chassis cover 25
• Power supply cable
• Optical drive or SSD SATA cable (optional)
• LFF/SFF drive SATA cable – This cable can either be connected to the system board or to an
installed HBA.
• Fan cable
4. Remove the system board assembly screw.
5. Place a finger in the notch on both sides of the system board assembly, and then pull out the
assembly.
26 Removal and replacement procedures
Prepare the server for operation
Procedure
1. Depending on what hardware was replaced, do one or more of the following:
• Install the system board assembly on page 27.
• Install the chassis cover on page 28.
• Install the front bezel on page 29.
2. If removed, attach the security padlock and/or the Kensington security lock.
For more information, see the lock documentation.
3. Connect all peripheral cables to the server.
4. Connect the power cord to the server power jack, and then to the AC source.
5. Secure the power cord and rear panel cables based on the standard cable management practices.
6. Power up the server on page 30.
Install the system board assembly
To secure the system board inside the chassis, install the system board assembly.
Install the system board assembly
Prerequisites
Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
Procedure
1. Slide the system board assembly into the chassis.
2. Press against the system board assembly until it clicks into place.
3. Install the system board assembly screw.
Prepare the server for operation 27
4. Connect the following system cables:
• Power supply cable
• Optical drive or SSD SATA cable (optional)
• LFF/SFF drive SATA cable – This cable can either be connected to the system board or to an
installed HBA.
• Fan cable
5. If removed, install the internal USB device.
Install the chassis cover
To prevent access to the front bezel lock and the internal components, install the chassis cover.
28 Install the chassis cover
Install the chassis cover
Prerequisites
1. Verify that all internal cables are properly connected and are secured in their respective cable ties.
2. Verify that the drive cables are not blocking the fan blades.
Procedure
1. Insert the tabs on the bottom left and right sides of the chassis cover into the corresponding slots on
the chassis.
2. Slide the chassis cover towards the front panel.
3. Install the chassis thumbscrews.
4. If removed, install the security padlock and/or the Kensington security lock.
For more information, see the lock documentation.
Install the front bezel
To cover the drive bays, install the front bezel.
Procedure
1. Attach the bezel to the front panel, and then close it.
Install the chassis cover 29
2. If you prefer to secure the bezel to the chassis, do the following:
a. If installed, remove the chassis cover.
b. Slide the release tab downwards to lock the bezel to the chassis.
c. Install the chassis cover on page 28.
Power up the server
Press the Power On/Standby button.
The server exits standby mode and applies full power to the system. The system power LED changes to
green.
30 Power up the server
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