HP ProLiant DL385 G10 Maintenance And Service Manual
HPE ProLiant DL385 Gen10 Server Maintenance and Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 880927-001
Published: November 2017
Edition: 1
©
Copyright 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
AMD is a trademark of Advanced Micro Devices, Inc.
EPYC™ is a trademark of Advanced Micro Devices, Inc.
Red Hat® Enterprise Linux® are registered trademarks of Red Hat, Inc. in the United States and other
countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
VMware ESXi™ is a trademark of VMware, Inc.
VMware vSphere® is a registered trademark of VMware, Inc.
Contents
Illustrated parts catalog.............................................................................. 7
Mechanical components......................................................................................................................7
Air baffle spare part.................................................................................................................. 7
Access panel spare parts......................................................................................................... 8
Tertiary PCI riser cage spare part.............................................................................................8
Primary and secondary PCI riser cage spare part....................................................................8
Chassis ear spare parts............................................................................................................8
Fan cage spare part..................................................................................................................8
2U bezel spare part.................................................................................................................. 8
Rail kit spare parts....................................................................................................................9
Miscellaneous blank kits spare parts........................................................................................ 9
System components..........................................................................................................................10
DIMM spare parts................................................................................................................... 11
Processor spare parts.............................................................................................................12
Heatsink spare parts...............................................................................................................12
Power supply spare parts....................................................................................................... 12
Controller spare parts............................................................................................................. 13
PCI riser board spare parts.....................................................................................................14
Ethernet adapter spare parts..................................................................................................14
FlexibleLOM adapter spare parts........................................................................................... 14
System board spare part........................................................................................................ 15
System battery spare part.......................................................................................................15
Server options................................................................................................................................... 15
Drive spare parts.................................................................................................................... 16
Fan spare part........................................................................................................................ 20
Backplane board spare parts..................................................................................................20
Chassis Intrusion Detection Switch spare part....................................................................... 21
Rear serial port interface spare part....................................................................................... 21
GPU option spare part............................................................................................................21
HPE 12Gb DL38x Gen10 SAS Expander Card spare part.....................................................21
HPE Smart Storage Battery spare parts.................................................................................21
Power module spare part........................................................................................................22
LFF I/O UID spare parts......................................................................................................... 22
HPE Trusted Platform Module 2.0 spare part.........................................................................22
Cable spare parts................................................................................................................... 22
Thermal grease spare parts....................................................................................................23
Customer self repair..................................................................................24
Removal and replacement procedures....................................................34
Required tools................................................................................................................................... 34
Safety considerations........................................................................................................................ 34
Preventing electrostatic discharge..........................................................................................34
Symbols on equipment........................................................................................................... 34
Server warnings and cautions................................................................................................ 35
Preparation procedures.....................................................................................................................35
Power down the server...........................................................................................................35
Extend the server from the rack..............................................................................................36
Contents 3
Remove the server from the rack........................................................................................... 37
Access the product rear panel................................................................................................37
Access the Systems Insight Display....................................................................................... 37
Remove the access panel...................................................................................................... 38
Remove the air baffle..............................................................................................................38
Release the full-length expansion board retainer................................................................... 39
Removing and replacing a drive blank.............................................................................................. 41
Removing and replacing drives......................................................................................................... 41
Removing and replacing a hot-plug drive............................................................................... 41
Removing and replacing an NVMe drive................................................................................ 42
Removing and replacing an M.2 SSD.....................................................................................42
Removing and replacing the hot-plug fan..........................................................................................43
Removing and replacing a power supply blank.................................................................................44
Removing and replacing the AC power supply..................................................................................44
Removing and replacing the primary or secondary PCIe riser cages............................................... 45
Removing and replacing the tertiary PCIe riser cage........................................................................ 46
Removing and replacing the PCIe riser blank................................................................................... 47
Removing and replacing the PCIe riser board...................................................................................48
Removing and replacing an expansion slot blank............................................................................. 50
Removing and replacing an expansion board................................................................................... 51
Removing and replacing the fan cage...............................................................................................52
Removing and replacing the FlexibleLOM.........................................................................................53
Removing and replacing the small form factor universal media bay................................................. 54
Removing and replacing the LFF power switch module....................................................................55
Removing and replacing the SFF optical drive..................................................................................56
Removing and replacing the LFF optical drive.................................................................................. 58
Removing and replacing the 8SFF drive cage.................................................................................. 59
Removing and replacing the 8SFF drive backplane..........................................................................60
Removing and replacing the 2SFF front drive cage.......................................................................... 61
Removing and replacing the 2SFF rear drive bay and riser cage..................................................... 62
Removing and replacing the 2SFF drive cage.................................................................................. 63
Removing and replacing the 2SFF rear drive backplane.................................................................. 64
Removing and replacing a 4LFF midplane cage...............................................................................65
Removing and replacing a 3LFF rear drive cage.............................................................................. 66
Removing and replacing the LFF backplane assembly.....................................................................67
Removing and replacing a front LFF drive backplane....................................................................... 68
Removing and replacing the 3LFF rear drive backplane...................................................................69
Removing and replacing a rear serial port interface (primary/secondary).........................................70
Removing and replacing a rear serial port interface (tertiary riser)................................................... 71
Removing a rear serial port interface (tertiary)....................................................................... 71
Replacing a rear serial port interface (tertiary)....................................................................... 72
Removing and replacing an SFF power switch module.................................................................... 72
Removing and replacing an LFF chassis ear with power/UID...........................................................73
Removing and replacing an SFF standard chassis ear.....................................................................75
Removing and replacing a GPU enablement board..........................................................................76
Removing and replacing a DIMM...................................................................................................... 77
Removing and replacing a processor................................................................................................78
Removing and replacing the HPE Smart Storage Battery.................................................................81
Removing and replacing a type -a Smart Array Controller................................................................ 82
Removing and replacing the system battery..................................................................................... 83
Removing and replacing the system board....................................................................................... 84
Re-entering the server serial number and product ID.............................................................87
HPE Trusted Platform Module 2.0 Gen10 Option............................................................................. 88
4 Contents
Cabling........................................................................................................89
HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines......................................................... 89
Cabling diagrams...............................................................................................................................89
Cable routing: Front 2SFF SAS side by side for LFF............................................................. 92
Cable routing: Front 2SFF drive option for SFF......................................................................93
Cable routing: Front 2SFF drive option for LFF...................................................................... 93
Cable routing: Front/rear 2Premium SAS (SFF + LFF).......................................................... 94
Cable routing: Front 8SFF SAS/SATA drive options...............................................................95
Cable routing: Midplane 4LFF SAS/SATA drive option...........................................................97
Cable routing: Rear 2SFF SAS/SATA riser drive options....................................................... 97
Cable routing: Rear 3LFF SAS/SATA drive option for system board......................................98
Cable routing: Rear 3LFF SAS/SATA drive option for SAS Expander....................................99
Cable routing: HPE 12G SAS Expander ................................................................................99
Cable routing: Front 2SFF NVMe side-by-side drive options............................................... 100
Cable routing: Front/rear 2SFF Premium............................................................................. 101
Cable routing: Front 8SFF NVMe/SAS premium drive option.............................................. 101
Cable routing: Front 8SFF NVMe drive options....................................................................102
Cable routing: 8NVMe Bay 1 drive options...........................................................................104
Cable routing: Bays 1 and 2 8Premium................................................................................ 104
Cable routing: External USB 2.0 cable................................................................................. 105
Cable routing: Systems Insight Display................................................................................ 105
Diagnostic tools.......................................................................................107
Product QuickSpecs........................................................................................................................107
UEFI System Utilities.......................................................................................................................107
Selecting the boot mode ......................................................................................................107
Secure Boot..........................................................................................................................108
Launching the Embedded UEFI Shell ..................................................................................109
Intelligent Provisioning.....................................................................................................................109
Intelligent Provisioning operation.......................................................................................... 110
HPE Insight Remote Support...........................................................................................................110
USB support.....................................................................................................................................111
External USB functionality.....................................................................................................111
HPE Smart Storage Administrator................................................................................................... 111
Troubleshooting.......................................................................................112
Troubleshooting resources.............................................................................................................. 112
Component identification........................................................................113
Front panel components.................................................................................................................. 113
Front panel LEDs and buttons......................................................................................................... 115
UID button functionality.........................................................................................................119
Power fault LEDs.................................................................................................................. 119
Systems Insight Display LEDs..............................................................................................120
Systems Insight Display combined LED descriptions...........................................................121
Rear panel components.................................................................................................................. 123
Rear panel LEDs............................................................................................................................. 123
System board components..............................................................................................................125
System maintenance switch descriptions............................................................................. 126
DIMM slot locations......................................................................................................................... 127
Processor and socket components................................................................................................. 128
Drives.............................................................................................................................................. 128
SAS/SATA drive components and LEDs...............................................................................128
NVMe drive components and LEDs......................................................................................129
Contents 5
uFF drive components and LEDs......................................................................................... 130
Fan bay numbering..........................................................................................................................131
Drive box identification.................................................................................................................... 132
Drive bay numbering....................................................................................................................... 133
Drive bay numbering: Smart Array controller........................................................................134
Drive bay numbering: SAS expander................................................................................... 135
Drive bay numbering: NVMe drives...................................................................................... 138
uFF drive bay numbering......................................................................................................138
Specifications.......................................................................................... 140
Environmental specifications...........................................................................................................140
Mechanical specifications................................................................................................................140
Power supply specifications............................................................................................................ 141
HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply.................................. 142
HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply.................................. 143
HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply.................................. 143
HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply................................. 144
HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply................................... 145
HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply................................ 146
Acronyms and abbreviations................................................................. 147
Documentation feedback........................................................................ 149
6 Contents
Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (
info/partssurfer).
http://www.hpe.com/
Item Description
1 Air baffle spare part on page 7
2 Access panel spare parts on page 8
3 Tertiary PCI riser cage spare part on page 8
4 Primary and secondary PCI riser cage spare part
5 Chassis ear spare parts on page 8
6 Fan cage spare part on page 8
7 2U bezel spare part on page 8
8 Rail kit spare parts on page 9
9 Miscellaneous blank kits spare parts on page
1
Not shown.
For more information, see Removal and replacement procedures on page 34.
Air baffle spare part
Customer self repair on page 24: mandatory
on page 8
1
9
1
1
1
Illustrated parts catalog 7
Description Spare part number
Air baffle P00659-001
Access panel spare parts
Customer self repair on page 24: mandatory
Description Spare part number
Access panel (SFF model) P00660-001
Access panel (LFF model) P00661-001
Tertiary PCI riser cage spare part
Customer self repair on page 24: optional
Description Spare part number
Tertiary PCI riser cage P01087-001
Primary and secondary PCI riser cage spare part
Customer self repair on page 24: mandatory
Description Spare part number
Primary and secondary PCI riser cage P01088-001
Chassis ear spare parts
Customer self repair on page 24: mandatory
Description Spare part number
SFF standard left and right chassis ears kit 875083-001
LFF power/UID left and right chassis ears kit 875084-001
Fan cage spare part
Customer self repair on page 24: mandatory
Description Spare part number
Fan cage 875055-001
2U bezel spare part
Customer self repair on page 24: mandatory
Description Spare part number
2U bezel 875065-001
8 Access panel spare parts
Rail kit spare parts
Customer self repair on page 24: mandatory
Description Spare part number
SFF 2U easy install rail kit 744114-001
LFF 2U easy install rail kit 744115-001
2U cable management arm for easy install rail kit 744116-001
SFF 2U BB rail kit 662535-001
LFF 2U BB rail kit 692480-001
2U cable management arm for BB rail kit 675606-001
Miscellaneous blank kits spare parts
Front miscellaneous blanks kit spare parts
Customer self repair on page 24: mandatory
Description Spare part number
Front miscellaneous blanks kit. Includes:
• 2 SFF Flex Bay hard drive blank
• Hard drive box, standard blank
• Hard drive box blank, NVMe
• LFF hard drive box blank
Rear miscellaneous blanks kit spare parts
Customer self repair on page 24: mandatory
Description Spare part number
Rear miscellaneous blanks kit. Includes:
• 4LFF backplane bracket (3)
• Rear 2SFF serial blank
• Secondary PCI blank
• PCI riser cage blank for optional board
875069-001
875067-001
• PCI riser cage blank for optional board, with
screw
• Optional PCI serial blank
Rear 2SFF/miscellaneous blanks and bracket kit spare parts
Customer self repair on page 24: mandatory
Rail kit spare parts 9
Description Spare part number
Rear 2SFF/miscellaneous blanks and bracket kit.
Includes:
• Rear 2SFF 2U bracket
• Rear 2SFF module blank assembly
• Tertiary riser blank assembly
875068-001
Fan blank, Smart Storage Battery latch, and PCIe retainer kit spare parts
Customer self repair on page 24: mandatory
Description Spare part number
Fan blank, Smart Storage Battery latch, and PCIe
retainer kit. Includes:
• Smart Storage Battery latch
• PCIe GPU retainer assembly
• Tertiary PCI riser cage retainer assembly
• Fan blank (2)
875066-001
Optical drive blank spare part
Customer self repair on page 24: mandatory
Description Spare part number
Optical drive blank 707300-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/
info/partssurfer).
10 Fan blank, Smart Storage Battery latch, and PCIe retainer kit spare parts
Item Description
1 DIMM spare parts on page 11
2 Processor spare parts on page 12
3 Heatsink spare parts on page 12
4 Power supply spare parts on page 12
5 Controller spare parts on page 13
6 PCI riser board spare parts on page 14
7 FlexibleLOM adapter spare parts on page 14
8 System board spare part on page 15
9 System battery spare part on page 15
1
Not shown.
For more information, see Removal and replacement procedures on page 34.
DIMM spare parts
Customer self repair on page 24: mandatory
Ethernet adapter spare parts on page 14
1
Description Spare part number
DIMM, 8GB PC4-2666V-R, 1Gx8 868841-001
DIMM, 16GB PC4-2666V-R, 2Gx4 868842-001
DIMM, 16GB PC4-2666V-R, 1Gx8 870840-001
DIMM, 32GB PC4-2666V-R, 2Gx4 868843-001
Table Continued
DIMM spare parts 11
Description Spare part number
DIMM, 64GB PC4-2666V-L, 2Gx4 868844-001
DIMM, 128GB PC4-2666V-L, 2Gx4 868845-001
Processor spare parts
Customer self repair on page 24: optional
Description Spare part number
2.0 G AMD EPYC 7251 processor 882443-001
2.1 G AMD EPYC 7281 processor P00657-001
2.2 G AMD EPYC 7301 processor P00655-001
2.4 G AMD EPYC 7351 processor P00654-001
2.0 G AMD EPYC 7401 processor P00653-001
2.3 G AMD EPYC 7451 processor P00652-001
2.0 G AMD EPYC 7501 processor P00651-001
2.0 G AMD EPYC 7551 processor P00650-001
2.2 G AMD EPYC 7601 processor 882447-001
Heatsink spare parts
Customer self repair on page 24: no
Description Spare part number
Standard heatsink 1U P00248-001
Standard heatsink 2U P00249-001
High-performance heatsink 2U P00250-001
Power supply spare parts
Customer self repair on page 24: mandatory
Description Spare part number
HPE 800W Flex Slot Universal Hot-Plug Low
Halogen Power Supply
HPE 800W Flex Slot -48VDC Hot-Plug Low Halogen
Power Supply
HPE 500W Flex Slot Platinum Hot-plug Low Halogen
Power Supply
HPE 800W Flex Slot Platinum Hot-Plug Low Halogen
Power Supply
866727-001
866728-001
866729-001
866730-001
12 Processor spare parts
Table Continued
Description Spare part number
HPE 800W Flex Slot Titanium Hot-Plug Low Halogen
Power Supply
HPE 1600W Flex Slot Platinum Hot-Plug Low
Halogen Power Supply
Controller spare parts
Smart Array controller spare parts
Customer self repair on page 24: mandatory
Description Spare part number
HPE Smart Array E208i-a Controller 836259-001
HPE Smart Array P408i-a Controller 836260-001
HPE Smart Array P816i-a Controller 836261-001
HPE Smart Array E208i-p Controller 836266-001
HPE Smart Array E208e-p Controller 836267-001
HPE Smart Array P408i-p Controller 836269-001
HPE Smart Array P408e-p Controller 836270-001
866793-001
863373-001
Host bus adapter spare parts
Customer self repair on page 24: mandatory
Description Spare part number
HPE SN1600Q 32Gb 1p FC HBA 868140-001
HPE SN1600Q 32Gb 2p FC HBA 868141-001
HPE SN1600E 32Gb 2p FC HBA 869999-001
HPE SN1600E 32Gv 2p FC HBA 870000-001
HPE SN1200E 16Gb 1p FC HBA 870001-001
HPE SN1200E 16Gb 2p FC HBA 870002-001
HPE SN1100Q 16Gb 1p FC HBA 863010-001
HPE SN1100Q 16Gb 2p FC HBA 853011-001
Converged network adapter spare parts
Customer self repair on page 24: mandatory
Description Spare part number
HPE CN1100R 2P Converged Network Adapter 706801-001
HPE StoreFabric CN1100R-T 10Gb Converged
Network Adapter
872605-001
Table Continued
Controller spare parts 13
Description Spare part number
HPE StoreFabric CN1200E 10Gb Converged
Network Adapter
HPE StoreFabric CN1200E-T 10Gb Converged
Network Adapter
PCI riser board spare parts
Customer self repair on page 24: optional
Description Spare part number
2x8 x16 PCIe M.2 riser 877946-001
2x8 x16 PCIe riser 875058-001
x16 x16 PCIe S1/2 riser 875059-001
x16 x16 PCIe S2/3 riser 875060-001
x16 PCIe tertiary riser 875061-001
2 Slim SAS tertiary riser 875062-001
1-S x16 1U riser 875085-001
3 x8/x1 Slim SAS riser 875086-001
767078-001
827607-001
Quad Slim SAS riser 875087-001
Ethernet adapter spare parts
Customer self repair on page 24: mandatory
Description Spare part number
Ethernet 1Gb 4-port 331T Adapter 649871-001
Ethernet 1Gb 2-port 332T Adapter 616012-001
Ethernet 1Gb 2-port 361T Adapter 656241-001
Ethernet 1Gb 4-port 366T Adapter 816551-001
Ethernet 10Gb 2-port 521T Adapter 869573-001
Ethernet 10Gb 2-port 535T Adapter 815669-001
Ethernet 10Gb 2-port 562SFP+ Adapter 790316-001
Ethernet 10/25Gb 2-port 631SFP28 Adapter 840130-001
Ethernet 10/25Gb 2-port 640SFP28 Adapter 840140-001
FlexibleLOM adapter spare parts
Customer self repair on page 24: mandatory
14 PCI riser board spare parts
Description Spare part number
HPE Ethernet 1Gb 4-port 331FLR adapter 789897-001
HPE Ethernet 1Gb 4-port 366FLR Adapter 669280-001
HPE Ethernet 10Gb 2-port 535FLR-T Adapter 854177-001
HPE FlexFabric 10Gb 4-port 536FLR-T Adapter 768082-001
HPE Ethernet 10Gb 2-port 562FLR-SFP+ Adapter 790317-001
HPE Ethernet 10/25Gb 2-port 631FLR-SFP28
Adapter
HPE Ethernet 10/25Gb 2-port 640FLR-SFP28
Adapter
System board spare part
Customer self repair on page 24: optional
Description Spare part number
System board P00648-001
System battery spare part
Customer self repair on page 24: mandatory
Description Spare part number
System battery 319603-001
Server options
840133-001
840139-001
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website (http://www.hpe.com/
info/partssurfer).
System board spare part 15
Item Description
1 Drive spare parts on page 16
2 Fan spare part on page 20
3 Backplane board spare parts on page 20
4 Chassis Intrusion Detection Switch spare part on
page 21
5 Rear serial port interface spare part on page 21
6 GPU option spare part on page 21
7 HPE 12Gb DL38x Gen10 SAS Expander Card
spare part on page 21
8 HPE Smart Storage Battery spare parts on page
21
9 Power module spare part on page 22
10 LFF I/O UID spare parts on page 22
1
11 HPE Trusted Platform Module 2.0 spare part on
12 Cable spare parts on page 22
13 Thermal grease spare parts on page 23
1
Not shown.
For more information, see Removal and replacement procedures on page 34.
Drive spare parts
16 Drive spare parts
page 22
1
1
1
Hot-plug drive spare parts
Customer self repair on page 24: mandatory
Description Spare part number
1 TB SAS 7.2K SFF SC DS HDD 832984-001
1 TB SAS 7.2K SFF SC 512e DS HDD 765872-001
1 TB SATA 7.2K LFF SC DS HDD 862128-001
1 TB SAS 7.2K LFF SC DS HDD 846612-001
1 TB SATA 7.2K SFF SC 512e DS HDD 765868-001
1 TB SATA 7.2K SFF SC DS HDD 656108-001
2 TB SAS 7.2K SFF SC 512e DS HDD 765873-001
2 TB SAS 12G 7.2K LFF SC DS HDD 872744-001
2 TB SATA 7.2K SFF SC 512e DS HDD 765869-001
2.4 TB SAS 10K SFF SC 512e DS HDD 881507-001
3 TB SATA 7.2K LFF SC DS HDD 862129-001
3 TB SAS 7.2K LFF SC DS HDD 846614-001
4 TB SAS 7.2K LFF SC 512e DS HDD 862141-001
4 TB SAS 12G 7.2K LFF SC DS HDD 872745-001
4 TB SATA 7.2K 6G LFF SC DS HDD 872772-001
4 TB SATA 7.2K LFF SC 512e DS HDD 862139-001
6 TB SATA 7.2K LFF SC DS HDD 846608-001
6 TB SATA 7.2K LFF SC 512e DS HDD 862138-001
6 TB SAS 7.2K LFF SC 512e DS HDD 862140-001
8 TB SATA 7.2K LFF SC He 512e DS HDD 861609-001
8 TB SATA 7.2K LFF SC 512e DS HDD 820033-001
10 TB SATA 7.2K LFF SC He 512e DS HDD 857967-001
12 TB SATA 7.2K LFF SC He 512e DS HDD 881785-B21
12 TB SAS 7.2K LFF SC He 512e DS HDD 881779-B21
8 TB SAS 7.2K LFF SC He 512e DS HDD 861607-001
8 TB SAS 7.2K LFF SC 512e DS HDD 820032-001
10 TB SAS 7.2K LFF SC He 512e DS HDD 857965-001
300 GB SAS 10K SFF SC DS HDD 872735-001
600 GB SAS 10K SFF SC DS HDD 872736-001
1.2 TB SAS 10K SFF SC DS HDD 872737-001
1.8 TB SAS 10K SFF SC 512e DS HDD 872738-001
Table Continued
Hot-plug drive spare parts 17
Description Spare part number
300 GB SAS 15K SFF SC DS HDD 870792-001
600 GB SAS 15K SFF SC DS HDD 870794-001
600 GB SAS 15K SFF SC 512e DS HDD 870797-001
900 GB SAS 15K SFF SC DS HDD 870795-001
900 GB SAS 15K SFF SC 512e DS HDD 870798-001
Solid state NVMe spare parts
Customer self repair on page 24: mandatory
Description Spare part number
400 GB NVMe x4 MU SFF SCN SSD 875874-001
480 GB NVMe x4 RI SFF SCN SSD 875871-001
800 GB NVMe x4 MU SFF SCN SSD 875875-001
960 GB NVMe x4 RI SFF SCN SSD 875872-001
1.6 TB NVMe x4 MU SFF SCN SSD 875876-001
1.92 TB NVMe x4 RI SFF SCN SSD 875873-001
Solid state drive uFF M.2 spare parts
Customer self repair on page 24: mandatory
Description Spare part number
150 GB SATA RI M.2 2280 SSD 875835-001
2x150 GB SATA M.2 RI uFF to SFF SCM SSD 882402-001
240 GB SATA MU M.2 2280 SSD 875850-001
480 GB SATA RI M.2 2280 SSD 875836-001
2x480 GB SATA M.2 RI uFF to SFF SCM SSD 882403-001
Universal SATA HH M.2 kit 835802-001
Solid state drive SAS spare parts
Customer self repair on page 24: mandatory
Description Spare part number
400 GB SAS 12G MU SFF SC DS SSD 872505-001
400 GB SAS 12G MU SFF SC DS SSD 873566-001
400 GB SAS 12G WI SFF SC DS SSD 873563-001
480 GB SAS RI SFF SC DS SSD 875681-001
800 GB SAS 12G MU SFF SC DS SSD 872506-001
800 GB SAS 12G MU LFF SCC DS SSD 872507-001
18 Solid state NVMe spare parts
Table Continued
Description Spare part number
800 GB SAS 12G WI SFF SC DS SSD 873564-001
800 GB SAS 12G MU SFF SC DS SSD 873569-001
960 GB SAS RI SFF SC DS SSD 875682-001
960 GB SAS RI SFF SC DS SSD 872432-001
1.6 TB SAS 12G MU SFF SC DS SSD 873570-001
1.6 TB SAS 12G WI SFF SC DS SSD 873565-001
1.6 TB SAS 12G MU SFF SC DS SSD 872509-001
1.92 TB SAS 12G RI SFF SC DS SSD 872433-001
1.92 TB SAS RI SFF SC DS SSD 875684-001
3.2 TB SAS 12G MU SFF SC DS SSD 873571-001
3.2 TB SAS 12G MU SFF SC DS SSD 872511-001
3.84 TB SAS RI SFF SC DS SSD 875686-001
3.84 TB SAS RI SFF SC DS SSD 872434-001
7.68 TB SAS 12G RI SFF SC DS SSD 870460-001
15.3 TB SAS 12G RI SFF SC DS SSD 870462-001
Solid state drive SATA spare parts
Customer self repair on page 24: mandatory
Description Spare part number
240GB SATA MU SFF SC DS SSD 875703-001
240GB SATA MU SFF SC DS SSD 882219-001
240GB SATA 6G RI SFF SC DS SSD 868924-001
240GB SATA 6G RI SFF SC DS SSD 878844-001
480GB SATA RI SFF SC DS SSD 875655-001
480GB SATA MU LFF SCC DS Spl SSD 875864-001
480GB SATA MU SFF SC DS SSD 875863-001
480GB SATA RI SFF SC DS SSD 878846-001
480GB SATA 6G RI SFF SC DS SSD 868926-001
480GB SATA 6G MU SFF SC DS SSD 872518-001
480GB SATA 6G MU LFF SCC DS SSD 872519-001
480GB SATA MU SFF SC DS SSD 879013-001
960GB SATA RI SFF SC DS SSD 875656-001
960GB SATA MU SFF SC DS SSD 875865-001
960GB SATA MU LFF SCC DS Spl SSD 875866-001
Table Continued
Solid state drive SATA spare parts 19
Description Spare part number
960GB SATA MU LFF SCC DS SSD 879017-001
960GB SATA RI SFF SC DS SSD 878849-001
960GB SATA 6G RI SFF SC DS SSD 868928-001
960GB SATA 6G MU SFF SC DS SSD 872520-001
960GB SATA 6G MU LFF SCC DS SSD 872521-001
960GB SATA MU SFF SC DS SSD 879016-001
1.92TB SATA RI SFF SC DS SSD 875657-001
1.92TB SATA MU LFF SCC DS SSD 875868-001
1.92TB SATA MU SFF SC DS SSD 875867-001
1.92TB SATA MU LFF SCC DS SSD 879020-001
1.92TB SATA MU SFF SC DS SSD 879019-001
1.92TB SATA RI SFF SC DS SSD 878852-001
1.92TB SATA 6G RI SFF SC DS SSD 868930-001
1.92TB SATA 6G MU SFF SC DS SSD 872522-001
3.84TB SATA RI SFF SC DS SSD 878855-001
3.84TB SATA 6G RI SFF SC DS SSD 868932-001
Optical drive spare parts
Customer self repair on page 24: mandatory
Description Spare part number
9.5 mm SATA DVD-ROM Gen9 optical drive 652296-001
9.5 mm SATA DVD-RW Gen9 optical drive 652297-001
Mobile USB Non-Leaded System DVD RW drive 775676-001
Fan spare part
Customer self repair on page 24: mandatory
Description Spare part number
Standard fan 875075-001
High-performance fan 875076-001
Backplane board spare parts
Customer self repair on page 24: optional
20 Optical drive spare parts
Description Spare part number
8SFF SAS backplane, 12 Gbs 878543-001
8SFF 6 SAS/2 NVMe hard drive backplane 874933-001
2SFF SAS rear backplane 875064-001
2SFF SAS/SATA backplane 775401-001
2SFF NVMe backplane 875080-001
3LFF SAS rear backplane 875081-001
4LFF SAS backplane 875082-001
8SFF NVMe backplane 872971-001
Chassis Intrusion Detection Switch spare part
Customer self repair on page 24: mandatory
Description Spare part number
Chassis Intrusion Detection Switch 878412-001
Rear serial port interface spare part
Customer self repair on page 24: mandatory
Description Spare part number
Rear serial port interface 875571-001
GPU option spare part
Customer self repair on page 24: optional
Description Spare part number
HPE NVIDIA Tesla P100 PCIe 16GB Module 868585-001
HPE 12Gb DL38x Gen10 SAS Expander Card spare part
Customer self repair on page 24: optional
Description Spare part number
HPE 12Gb DL38x Gen10 SAS Expander Card kit 876907-001
HPE Smart Storage Battery spare parts
Customer self repair on page 24: mandatory
Description Spare part number
HPE Smart Storage Battery 878643-001
Chassis Intrusion Detection Switch spare part 21
Power module spare part
Customer self repair on page 24: mandatory
Description Spare part number
Power/SID module P00845-001
LFF I/O UID spare parts
Customer self repair: optional
Description Spare part number
LFF I/O UID 875088-001
HPE Trusted Platform Module 2.0 spare part
Customer self repair on page 24: no
Description Spare part number
HPE Trusted Platform Module 2.0 Gen 10 kit, TAA 872159-001
Cable spare parts
Customer self repair on page 24: mandatory
Description Spare part number
2SFF Mini-SAS cable 784625-001
8SFF Mini-SAS cable kit 784621-001
12LFF H240 SAS cable kit 784627-001
SFF Mini-SAS cable kit 875089-001
LFF Mini-SAS cable kit 875090-001
4P Slim SAS NVMe primary riser cable, box 3 cable
kit
Slim SAS NVMe direct attach cables kit 875092-001
Mini-SAS 12G 2SFF side-by-side SATA 882066-001
Mini-SAS 12G rear 3LFF to SATA, M.2 882068-001
Mini-SAS 12G front/rear 2Premium SATA P00698-001
8NVMe to Slim SAS 869812-001
Front 2SFF NVMe to side-by-side to Slim SAS 869812-001
875091-001
8NVMe Bay 1/2 to tertiary NVMe riser 869812-001
USB front 2.0-3.0 + DB9-MB kit 869817-001
HPE DL385 Gen10 Mini-SAS 3POS cable kit P00658-001
22 Power module spare part
Table Continued
Description Spare part number
HPE Smart Array type-a controller to 12G SAS
expander cable kit
Expander Host Controller Cable Set 784629-001
MIni-SAS to 12G SAS expander cable kit 875094-001
Data cables kit 875095-001
DVD SATA cable 784623-001
Power cables kit 875096-001
GPU cables kit 875097-001
Thermal grease spare parts
Customer self repair on page 24: no
Description Spare part number
2.0g thermal grease (1g per processor) 777298-001
875093-001
Thermal grease spare parts 23
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)
identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship
that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise
to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help
you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to
Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms
of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =
réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
24 Customer self repair
Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon
le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige
que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la
mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour
même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents
envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui
retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq
(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne
retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts
de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais
d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur
Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett
Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans
ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service
vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i
prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati
direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o
un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante
un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono
due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il
servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un
centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno
lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo
solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di
supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett
Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad
Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro
un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve
Customer self repair 25
essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione
del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso
di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza
di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le
parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le
spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten
zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett
Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das
Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard
Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an
Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an
Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,
in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.
Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und
Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der
Hewlett Packard Enterprise Website unter.
26 Customer self repair
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt
Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett
Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo
de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el
envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los
componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que
sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de
tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse
con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso
requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y
devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard
Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para
Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de
componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise
le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
Customer self repair 27
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de
reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard
Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan
worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks
naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in
rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de
klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner
worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard
Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett
Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel
aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard
Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode,
gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met
de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten
in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor
het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/
transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise
website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente
(CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com
defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da
28 Customer self repair
Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett
Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo
cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado
substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise
especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida
à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à
Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard
Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito
deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça,
a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a
transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise,
entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as
peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 29
30 Customer self repair
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