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HP ProLiant DL385 G7 Server User Guide
Part Number 588708-001
March 2010 (First Edition)
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© Copyright 2010 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intended audience
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
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Contents
Component identification ............................................................................................................... 7
Front panel components ................................................................................................................................ 7
Front panel LEDs and buttons ......................................................................................................................... 7
Systems Insight Display LEDs ......................................................................................................................... 8
Systems Insight Display LEDs and health LED combinations ............................................................................... 9
Rear panel components .............................................................................................................................. 10
Rear panel LEDs and buttons ....................................................................................................................... 11
Non-hot-plug PCI riser board slot definitions .................................................................................................. 11
System board components .......................................................................................................................... 12
System board switches ...................................................................................................................... 13
NMI functionality ............................................................................................................................. 14
DIMM slots ...................................................................................................................................... 15
Hard drive numbering ................................................................................................................................ 15
SAS and SATA hard drive LEDs ................................................................................................................... 16
SAS and SATA hard drive LED combinations ................................................................................................ 16
PCI riser cage LEDs .................................................................................................................................... 17
Battery pack LEDs ....................................................................................................................................... 18
FBWC module LEDs .................................................................................................................................... 20
Hot-plug fans ............................................................................................................................................. 20
Operations................................................................................................................................. 22
Power up the server .................................................................................................................................... 22
Power down the server ............................................................................................................................... 22
Extend the server from the rack .................................................................................................................... 22
Remove the access panel ............................................................................................................................ 23
Install the access panel ............................................................................................................................... 24
Remove the full-length expansion board retainer ............................................................................................ 24
Remove the PCI riser cage ........................................................................................................................... 25
Install the PCI riser cage .............................................................................................................................. 26
Install the full-length expansion board retainer ............................................................................................... 26
Access the product rear panel ..................................................................................................................... 27
Cable management arm with left-hand swing ...................................................................................... 27
Cable management arm with right-hand swing .................................................................................... 28
Remove the air baffle .................................................................................................................................. 28
Hot-plug fan operation ................................................................................................................................ 29
Setup ......................................................................................................................................... 31
Optional installation services ....................................................................................................................... 31
Rack planning resources ............................................................................................................................. 31
Optimum environment................................................................................................................................. 32
Space and airflow requirements ........................................................................................................ 32
Temperature requirements ................................................................................................................. 33
Power requirements .......................................................................................................................... 33
Electrical grounding requirements ...................................................................................................... 33
Rack warnings ........................................................................................................................................... 34
Identifying the contents of the server shipping carton ...................................................................................... 34
Installing hardware options ......................................................................................................................... 34
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Installing the server into the rack .................................................................................................................. 35
Installing the operating system ..................................................................................................................... 37
Powering up and configuring the server ........................................................................................................ 37
Registering the server.................................................................................................................................. 37
Hardware options installation ....................................................................................................... 38
Introduction ............................................................................................................................................... 38
Processor option......................................................................................................................................... 38
HP Trusted Platform Module option .............................................................................................................. 44
Installing the Trusted Platform Module board ....................................................................................... 45
Retaining the recovery key/password ................................................................................................. 47
Enabling the Trusted Platform Module ................................................................................................. 47
Memory configurations ............................................................................................................................... 47
Advanced ECC memory .................................................................................................................... 47
Population order .............................................................................................................................. 48
Population rules ............................................................................................................................... 48
Population guidelines........................................................................................................................ 49
Memory bus speed ........................................................................................................................... 49
Installing DIMMs .............................................................................................................................. 50
Hot-plug SAS hard drive options .................................................................................................................. 51
Installing a hot-plug SAS hard drive ................................................................................................... 51
Removing a hot-plug SAS hard drive .................................................................................................. 52
Expansion board options ............................................................................................................................ 53
Removing expansion slot covers ......................................................................................................... 53
Installing a half-length expansion board ............................................................................................. 55
Installing a full-length expansion board ............................................................................................... 55
PCI riser board option ................................................................................................................................ 56
Cabling ..................................................................................................................................... 57
SAS hard drive cabling ............................................................................................................................... 57
FBWC battery cabling ................................................................................................................................ 58
BBWC battery cabling ................................................................................................................................ 58
Configuration and utilities ............................................................................................................ 59
Configuration tools ..................................................................................................................................... 59
SmartStart software .......................................................................................................................... 59
HP ROM-Based Setup Utility .............................................................................................................. 59
Array Configuration Utility ................................................................................................................ 61
Option ROM Configuration for Arrays................................................................................................ 62
Re-entering the server serial number and product ID ............................................................................. 62
Management tools...................................................................................................................................... 63
Automatic Server Recovery ................................................................................................................ 63
ROMPaq utility ................................................................................................................................. 63
Integrated Lights-Out 3 technology ..................................................................................................... 63
Erase Utility ..................................................................................................................................... 64
Redundant ROM support
USB support .................................................................................................................................... 64
Diagnostic tools ......................................................................................................................................... 65
HP Insight Diagnostics ...................................................................................................................... 65
HP Insight Diagnostics survey functionality .......................................................................................... 65
Integrated Management Log .............................................................................................................. 65
Remote support and analysis tools ............................................................................................................... 66
HP Insight Remote Support software ................................................................................................... 66
Keeping the system current .......................................................................................................................... 66
................................................................................................................... 64
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Drivers ............................................................................................................................................ 66
Version control ................................................................................................................................. 67
ProLiant Support Packs ...................................................................................................................... 67
Operating System Version Support ..................................................................................................... 67
Firmware ......................................................................................................................................... 67
HP Smart Update Manager ............................................................................................................... 68
Change control and proactive notification .......................................................................................... 68
Care Pack ....................................................................................................................................... 68
Troubleshooting .......................................................................................................................... 69
Troubleshooting resources ........................................................................................................................... 69
Pre-diagnostic steps .................................................................................................................................... 69
Important safety information .............................................................................................................. 69
Symptom information ........................................................................................................................ 71
Prepare the server for diagnosis ......................................................................................................... 72
Loose connections ...................................................................................................................................... 72
Service notifications .................................................................................................................................... 73
Troubleshooting flowcharts .......................................................................................................................... 73
Start diagnosis flowchart ................................................................................................................... 73
General diagnosis flowchart .............................................................................................................. 74
Server power-on problems flowchart .................................................................................................. 76
POST problems flowchart .................................................................................................................. 79
OS boot problems flowchart .............................................................................................................. 80
Server fault indications flowchart ....................................................................................................... 82
POST error messages and beep codes ......................................................................................................... 84
Battery replacement .................................................................................................................... 85
Regulatory compliance notices ..................................................................................................... 86
Regulatory compliance identification numbers ............................................................................................... 86
Federal Communications Commission notice ................................................................................................. 86
FCC rating label .............................................................................................................................. 86
Class A equipment ........................................................................................................................... 86
Class B equipment ............................................................................................................................ 86
Declaration of conformity for products marked with the FCC logo, United States only ........................................ 87
Modifications ............................................................................................................................................. 87
Cables ...................................................................................................................................................... 87
Canadian notice (Avis Canadien) ................................................................................................................ 88
European Union regulatory notice ................................................................................................................ 88
Disposal of waste equipment by users in private households in the European Union .......................................... 89
Japanese notice ......................................................................................................................................... 89
BSMI notice ............................................................................................................................................... 89
Korean notice ............................................................................................................................................ 90
Chinese notice ........................................................................................................................................... 90
Laser compliance ....................................................................................................................................... 90
Battery replacement notice ................................................................................................
Taiwan battery recycling notice ................................................................................................................... 91
Power cord statement for Japan ................................................................................................................... 91
.......................... 90
Electrostatic discharge ................................................................................................................. 92
Preventing electrostatic discharge ................................................................................................................ 92
Grounding methods to prevent electrostatic discharge .................................................................................... 92
Specifications ............................................................................................................................. 93
Environmental specifications ........................................................................................................................ 93
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Server specifications ................................................................................................................................... 93
Power supply specifications ......................................................................................................................... 94
Technical support ........................................................................................................................ 97
Before you contact HP ................................................................................................................................ 97
HP contact information ................................................................................................................................ 97
Customer Self Repair .................................................................................................................................. 97
Acronyms and abbreviations ...................................................................................................... 105
Index ....................................................................................................................................... 108
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Component identification
Front panel components
Item Description
1 Quick release levers (2)
2 Serial number label
3 Systems Insight Display
4 Hard drive bays
5 SATA optical drive bay
6 Video connector
7 USB connectors (2)
Front panel LEDs and buttons
Item Description Status
1 UID LED button Blue = Activated
Flashing blue = System being remotely managed
Off = Deactivated
Component identification 7
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Item Description Status
2 Health LED Green = Normal
Flashing amber = System degraded. To identify a component in a
degraded state, see "Systems Insight Display LEDs (on page 8)."
Flashing red = System critical. To identify a component in a
critical state, see "Systems Insight Display LEDs (on page 8)."
3
Power On/Standby button
and system power LED
Green = System on
Flashing green = Waiting for power due to group power capping
Amber = System shut down, but power still applied
Off = Power cord not attached or power supply failure
Systems Insight Display LEDs
Item Description Status
1 NIC LEDs Off = No link to network
Flashing green = Network link and activity
Green = Network link
2 Power Cap LED Off = Server in standby
Flashing amber = Power cap exceeded
Green = Power cap configured
3 AMP Status LED Off = Not enabled
Green = Configured and running
Amber = Failure has occurred.
Flashing amber = Memory configuration is not valid.
-- All other LEDs Off = Normal
Amber = Failure
Component identification 8
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Systems Insight Display LEDs and health LED
•
•
•
•
•
•
•
•
combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a
health event. Combinations of illuminated system LEDs and the health LED indicate system status.
Systems Insight Display
LED and color
Processor (amber) Red One or more of the following conditions may exist:
DIMM (amber) Red DIMM in slot X has failed.
Health LED
color
Amber Processor in socket X is in a pre-failure condition.
Amber DIMM in slot X is in a pre-failure condition.
Status
Processor in socket X has failed.
Processor X is not installed in the socket.
Processor X is unsupported.
ROM detects a failed processor during POST.
DIMM (amber) Red
Overtemperature (amber) Amber
Fan (amber) Amber One fan is failed or removed.
Power supply (amber) Red Only one power supply is installed and is in standby.
Red
Red Two or more fans have failed or are missing.
One or more DIMMs have failed. Test each bank of
DIMMs by removing all other DIMMs. Isolate the failed
DIMM by replacing each DIMM in a bank with a known
working DIMM.
The Health Driver has detected a cautionary temperature
level.
The server has detected a hardware critical temperature
level.
Power supply fault
System board fault
Power supply (amber) Amber
Redundant power supply is installed and only one power
supply is functional.
AC power cord not plugged into redundant power
supply
Redundant power supply fault
Power supply (amber) Amber
Power supply mismatch at POST or power supply
mismatch through hot add
Component identification 9
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Rear panel components
Item Description Color
1 PCI slot 5 —
2 PCI slot 6 —
3 PCI slot 4 —
4 PCI slot 2 —
5 PCI slot 3 —
6 PCI slot 1 —
7 Power supply 2 —
8 Power supply 2 connector —
9 Power supply 1 —
10 Power supply 1 connector —
11 USB connectors (2) Black
12 Video connector Blue
13 NIC 1 connector —
14 NIC 2 connector —
15 Mouse connector Green
16 Keyboard connector Purple
17 Serial connector —
18 iLO 3 connector —
19 NIC 3 connector —
20 NIC 4 connector —
Component identification 10
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Rear panel LEDs and buttons
Item Description Status
1
2
3 UID LED button Blue = Activated
4
5
Power supply 2
power LED
Power supply 1
power LED
NIC and iLO 3
activity LED
NIC and iLO 3
link LED
Green = Normal
Off = System is off or power supply has failed.
Green = Normal
Off = System is off or power supply has failed.
Flashing blue = System being remotely managed
Off = Deactivated
Green = Network activity
Flashing green = Network activity
Off = No network activity
Green = Network link
Off = No network link
Non-hot-plug PCI riser board slot definitions
Secondary (slot
- form factor)
4 - FL/FH 1 - FL/FH
5 - LP 2 - HL/FH
6 - LP 3 - HL/FH
Primary (slot
- form factor)
PCIe2 riser
slot
description
PCIe2 x16
(8,4,2,1)
PCIe2 x8
(4,2,1)
PCIe2 x8
(4,2,1)
PCIe2 riser
slot
description
PCIe2 x16
(8,4,2,1)
PCIe2x16
(8,4,2,1)
— —
PCIe2 x16
riser slot
description
PCIe2 x16
(16,8,4,2,1)
—
PCIe2/PCI-X
riser slot
description
PCI-X 64
bit/100 MHz
PCI-X 64
bit/100 MHz)
PCIe2 x8
(8,4,2,1)
Notes:
• "Primary" denotes the risers are installed in the primary riser connector.
• "Secondary" denotes the risers are installed in the secondary riser connector.
Component identification 11
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• Installing the risers listed in the table above in either the primary or secondary riser connectors
determines the form factor of the PCI cards supported by those risers.
• FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile.
• The PCIe2 x16 riser supports a maximum power of 225W with an HP power cable. This cable must
be used for PCIe card wattages greater than 75W.
System board components
Item Description
1 Processor 2 memory sockets
2 Front I/O connector
3 USB tape connector*
4 SATA optical drive connector
5 USB connector
6 Power supply backplane connector
7 System maintenance switch
Component identification 12
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Item Description
8 System battery connector
9 TPM connector
10 NMI jumper
11 Primary riser connector
12 SD card connector
13 Secondary riser connector
14 Secondary SAS power connector
15 Primary SAS power connector
16 Diagnostics LEDs
17 Primary SAS data connector
18 Secondary SAS data connector
19 SAS cache connector
20 Fan 1 connector
21 Processor 1 memory sockets
22 Fan 2 connector
23 Fan 3 connector
24 Fan 4 connector
25 Processor 1 socket
26 Fan 5 connector
27 Processor 2 socket
28 Fan 6 connector
*Connect the USB tape power connector to the secondary SAS power connector.
System board switches
System maintenance switch
Position Default Function
S1 Off Off = iLO 3 security is enabled.
S2 Off Off = System configuration can be changed.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
S6 Off Off = No function
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
On = iLO 3 security is disabled.
On = System configuration is locked.
On = Power-on password is disabled.
On = ROM reads system configuration as invalid.
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CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. There is an
RBSU setting that erases default settings and fixed disk partitions, which causes a loss of data.
Diagnostic LEDs
Position Position Function
S7 S8 Diagnostic LEDs
Off Off Port 85
Off On Port 84
On Off iLO 3
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to cycle the system power. Resetting the system erases any
information that could support problem analysis, but the NMI feature preserves that information by
performing a memory dump before a hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do
either of the following:
• Short the NMI jumper pins
• Use the iLO Virtual NMI feature
For more information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf
).
Component identification 14
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