HP PRO L7400 User Manual

Download

HP Officejet Pro L7400 All-in-One series

User Guide

Podręcznik użytkownika

HP Officejet Pro L7400 All-inOne series

User Guide

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the device.

2. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician.

3. Observe all warnings and instructions marked on the product.

4. Unplug this product from wall outlets before cleaning.

5. Do not install or use this product near water, or when you are wet.

6. Install the product securely on a stable surface.

7. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

8. If the product does not operate normally, see

troubleshoot.

Maintain and

9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Accessibility

The device provides a number of features that make it accessible for people with disabilities.

Visual

The device software is accessible for users with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's Web site at

accessibility.

For accessibility information for the Mac OS, visit the Apple Web site at

www.apple.com/accessibility.

www.hp.com/

1 Get started

Find other resources for the product .........................................................................................6

Understand the device parts .....................................................................................................7

Front view ...........................................................................................................................8

Printing supplies area .........................................................................................................8

Back view ...........................................................................................................................9

Control panel buttons and lights .........................................................................................9

Connection information .....................................................................................................10

2 Install the accessories

Install the duplexer .................................................................................................................11

Install Tray 2 ...........................................................................................................................11

Turn on accessories in the print driver ....................................................................................12

To turn on accessories on Windows computers ...............................................................13

To turn on accessories on Macintosh computers .............................................................. 13

3 Use the device

Use control panel menus ........................................................................................................14

Control-panel message types .................................................................................................14

Status messages ..............................................................................................................14

Warning messages ...........................................................................................................15

Error messages ................................................................................................................15

Critical error messages .....................................................................................................15

Change device settings ..........................................................................................................15

Use the HP Solution Center (Windows) ..................................................................................16

Use the HP photo and imaging software ................................................................................16

Load originals .........................................................................................................................17

Load an original on the scanner glass ..............................................................................17

Select print media ...................................................................................................................18

Tips for selecting and using print media ...........................................................................18

Understand specifications for supported media ................................................................19

Understand supported sizes .......................................................................................19

Understand supported media types and weights ........................................................22

Set minimum margins .......................................................................................................23

Load media .............................................................................................................................23

Configure trays .......................................................................................................................26

Print on special and custom-sized media ...............................................................................27

Print borderless ......................................................................................................................28

4 Print

Change print settings ..............................................................................................................30

Change settings from an application for current jobs (Windows) ......................................30

Change default settings for all future jobs (Windows) .......................................................30

Change settings (Mac OS) ...............................................................................................30

Print on both sides (duplexing) ...............................................................................................31

Guidelines for printing on both sides of a page .................................................................31

Perform duplexing .............................................................................................................31

Cancel a print job ....................................................................................................................33

5 Copy

Make copies from the control panel ........................................................................................34

Change the copy settings .......................................................................................................34

Set the number of copies ........................................................................................................35

Set the copy paper size ..........................................................................................................35

Set the copy paper type ..........................................................................................................35

Change copy speed or quality ................................................................................................36

Resize an original to fit onto letter or A4 paper .......................................................................37

Copy a legal-size document onto letter paper ........................................................................37

Adjust the lightness and darkness of your copy ......................................................................38

Enhance blurred areas of your copy .......................................................................................38

Enhance light areas of your copy ...........................................................................................39

Cancel a copy job ...................................................................................................................39

6 Scan

Scan an original ......................................................................................................................40

Scan an original to a program on a computer (direct connection) ..................................... 40

Scan from a TWAIN-compliant or a WIA-compliant program ..................................................41

Scan from a TWAIN-compliant program ...........................................................................41

Scan from a WIA-compliant program ................................................................................41

Edit a scanned original ...........................................................................................................41

Edit a scanned photo or graphic .......................................................................................42

Edit a scanned document using optical character recognition (OCR) software ................42

Change scan settings .............................................................................................................42

Cancel a scan job ...................................................................................................................42

7 Configure and manage

Manage the device .................................................................................................................43

Monitor the device ............................................................................................................44

Administer the device .......................................................................................................44

Use device management tools ...............................................................................................44

Toolbox (Windows) ...........................................................................................................45

Open the Toolbox .......................................................................................................45

Toolbox tabs ...............................................................................................................45

HP Printer Utility (Mac OS) ...............................................................................................46

Open the HP Printer Utility ..........................................................................................46

HP Printer Utility panels ..............................................................................................46

HP Instant Support ...........................................................................................................47

Security and privacy ...................................................................................................47

To gain access to HP Instant Support ........................................................................47

myPrintMileage .................................................................................................................48

Understand the self-test diagnostic page ................................................................................48

Contents

Configure the device (Windows) .............................................................................................50

Direct connection ..............................................................................................................50

Install the software before connecting the device (recommended) .............................50

Connect the device before installing the software .......................................................51

Share the device on a locally shared network ............................................................. 51

Configure the device (Mac OS) ..............................................................................................52

Install the software for a direct connection ........................................................................52

Share the device on a locally shared network ..................................................................52

Uninstall and reinstall the software .........................................................................................53

8 Maintain and troubleshoot

Supported ink cartridges .........................................................................................................56

Replace the ink cartridges ......................................................................................................56

Maintain the printheads ..........................................................................................................57

Check printhead health .....................................................................................................58

Print the print quality diagnostic page ...............................................................................58

Align the printheads ..........................................................................................................59

Calibrate the linefeed ........................................................................................................60

Clean the printheads .........................................................................................................60

Clean the printhead contacts manually .............................................................................60

Replace the printheads .....................................................................................................63

Store printing supplies ............................................................................................................64

Store ink cartridges ...........................................................................................................65

Store printheads ...............................................................................................................65

Clean the device .....................................................................................................................65

Clean the scanner glass ...................................................................................................65

Clean the exterior .............................................................................................................66

Troubleshooting tips and resources ........................................................................................66

Solve printing problems ..........................................................................................................66

The device shuts down unexpectedly ...............................................................................67

Error message appears on control-panel display .............................................................. 67

The device is not responding (nothing prints) ...................................................................67

Device does not accept printhead ..................................................................................... 68

Device takes a long time to print .......................................................................................68

Blank or partial page printed .............................................................................................68

Something on the page is missing or incorrect .................................................................69

Placement of the text or graphics is wrong .......................................................................69

The device prints half a page, then ejects the paper ........................................................70

Poor print quality and unexpected printouts ............................................................................70

Poor quality printouts ........................................................................................................71

Meaningless characters print ............................................................................................71

Ink is smearing .................................................................................................................72

Ink is not filling the text or graphics completely .................................................................72

Output is faded or dull colored ..........................................................................................72

Colors are printing as black and white ..............................................................................72

Wrong colors are printing ..................................................................................................73

Printout shows bleeding colors .........................................................................................73

Colors do not line up properly ...........................................................................................73

Lines or dots are missing from text or graphics ................................................................73

Solve paper-feed problems .....................................................................................................73

Optional Tray 2 cannot be inserted ...................................................................................74

Another paper-feed problem is occurring ..........................................................................74

Solve copy problems ..............................................................................................................75

No copy came out .............................................................................................................75

Copies are blank ...............................................................................................................76

Documents are missing or faded ......................................................................................76

Size is reduced .................................................................................................................76

Copy quality is poor ..........................................................................................................76

Copy defects are apparent ...............................................................................................77

The device prints half a page, then ejects the paper ........................................................77

Solve scan problems ..............................................................................................................77

Scanner did nothing ..........................................................................................................78

Scan takes too long ..........................................................................................................78

Part of the document did not scan or text is missing .........................................................78

Text cannot be edited .......................................................................................................79

Error messages appear ....................................................................................................79

Scanned image quality is poor ..........................................................................................79

Scan defects are apparent ................................................................................................80

Troubleshoot installation issues ..............................................................................................81

Hardware installation suggestions ....................................................................................81

Software installation suggestions ...................................................................................... 82

Clear jams ..............................................................................................................................83

Clear a jam in the device ..................................................................................................83

Tips for avoiding jams .......................................................................................................85

A HP supplies and accessories

Order printing supplies online .................................................................................................86

Accessories ............................................................................................................................86

Supplies ..................................................................................................................................86

Ink cartridges ....................................................................................................................86

Printheads ........................................................................................................................87

HP media ..........................................................................................................................87

B Support and warranty

Hewlett-Packard limited warranty statement ...........................................................................89

Obtain electronic support ........................................................................................................90

Obtain HP telephone support .................................................................................................90

Before you call ..................................................................................................................90

Support process ................................................................................................................91

HP support by phone ........................................................................................................91

Phone support period .................................................................................................91

Telephone support numbers .......................................................................................91

Placing a call ............................................................................................................... 93

After the phone support period ...................................................................................93

Additional warranty options ...............................................................................................93

HP Quick Exchange Service (Japan) ................................................................................94

Call HP Korea customer support ......................................................................................94

Contents

Prepare the device for shipment .............................................................................................95

Remove the ink cartridges and printheads before shipment .............................................95

Remove the control-panel faceplate .................................................................................96

Pack the device ......................................................................................................................97

C Device specifications

Physical specifications ............................................................................................................99

Product features and capacities .............................................................................................99

Processor and memory specifications ....................................................................................99

System requirements ............................................................................................................100

Print specifications ................................................................................................................101

Copy specifications ...............................................................................................................101

Scan specifications ...............................................................................................................101

Environmental specifications ................................................................................................101

Electrical specifications .........................................................................................................102

Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............102

D Regulatory information

FCC statement .....................................................................................................................104

Notice to users in Korea .......................................................................................................104

VCCI (Class B) compliance statement for users in Japan ....................................................105

Notice to users in Japan about the power cord .....................................................................105

RoHS notices (China only) ...................................................................................................105

LED indicator statement .......................................................................................................105

Regulatory model number ....................................................................................................105

Declaration of conformity ......................................................................................................106

Environmental product stewardship program .......................................................................107

Paper use .......................................................................................................................107

Plastics ...........................................................................................................................107

Material safety data sheets .............................................................................................107

Product restricted material ..............................................................................................107

Recycling program ..........................................................................................................107

HP inkjet supplies recycling program ..............................................................................107

Disposal of waste equipment by users in private households in the European Union ....108

Energy consumption .......................................................................................................108

Index...........................................................................................................................................109

1 Get started

This guide provides details about how to use the device and to resolve problems.

•

Find other resources for the product Understand the device parts

•

Find other resources for the product

You can obtain product information and further troubleshooting resources that are not included in this guide from the following resources:

Resource Description Location

Setup poster

Readme file and release notes

Toolbox (Microsoft Windows®)

HP Printer Utility (Mac OS) Contains tools to configure

HP Instant Support Helps you quickly identify,

Control panel Provides status, error, and

Logs and reports Provides information about

Self-Test diagnostic page

Provides illustrated setup information.

Provide late-breaking information and troubleshooting tips.

Provides information about printhead health and access to maintenance services.

For more information, see

Toolbox (Windows).

print settings, calibrate the device, clean the printheads, print the configuration page, order supplies online, and find support information from the Web site.

For more information, see

Printer Utility (Mac OS).

diagnose, and resolve printing problems.

For more information, see

Instant Support.

warning information about operations.

events that have occurred.

Device information:

•

Product name

•

Model number

•

A printed version of the document is provided with the device.

Included on the Starter CD.

The Toolbox is typically installed with the device software as an available installation option.

The HP Printer Utility is typically installed with the device software.

Available through any standard Web browser or through the Toolbox (Windows).

For more information, see

Control panel buttons and lights.

For more information, see

Monitor the device.

For more information, see

Understand the self-test diagnostic page.

6 Get started

(continued)

Resource Description Location

Serial number

•

Firmware version

•

number

Number of pages printed

•

from the trays and accessories

Ink levels

•

Printhead health status

•

Print quality diagnostic page Diagnoses issues that affect

HP Web sites Provide the latest printer

HP telephone support Lists information to contact

HP photo and imaging software help

print quality and helps you decide whether to run any maintenance tools to improve the print quality of your printouts.

software, and product and support information.

HP. During the warranty period, this support is often free of charge.

Provides information about using the software.

For more information, see

Print the print quality diagnostic page.

www.hp.com/support

www.hp.com

For more information, see

Obtain HP telephone support.

For more information, see

Use the HP photo and imaging software.

Understand the device parts

• Front view Printing supplies area

• Back view

• Control panel buttons and lights

• Connection information

•

Understand the device parts 7

Chapter 1

Front view

1 Scanner lid

2 Scanner glass

3 Control panel

4 Display

5 Length/width guides

6 Input tray

7 Output tray extension

8 Output tray

Printing supplies area

1 Ink cartridge door

2 Ink cartridges

3 Print-carriage access door

8 Get started

(continued)

4 Printheads

5 Printhead latch

Back view

1 Power input

2 Rear universal serial bus (USB) port

3 Rear access panel

Control panel buttons and lights

The following diagram and related table provide a quick reference to the control panel features.

Label Name and Description

2 Display: View menus and messages.

6 Lighter/Darker: Allows you to change the darkness of a copy.

Keypad: Enters values.

Reduce/Enlarge: Changes the size of a copy for printing.

Copy Menu: Presents the Copy menu for selecting options.

Number of Copies: Select the number of copies to be printed.

Understand the device parts 9

Chapter 1 (continued)

Label Name and Description

8 Power: Turns the device on or off. The Power button is lit when the device is on. The light

9 START SCAN: Starts a scan job and sends it to the destination you selected using the Scan

17 Setup: Presents the Setup Menu for generating reports and other maintenance settings, and

Scan To: Presents the Scan To menu for selecting a scan destination.

blinks while performing a job.

When the device is turned off, a minimal amount of power is still supplied. To completely disconnect the power supply, turn the device off, and then unplug the power cord.

To button.

Quality: Selects Best, Normal, or Fast quality for copying.

START COPY Color: Starts a color copy job.

START COPY Black: Starts a black-and-white copy job.

Cancel: Stops a job, exits a menu, or exits settings.

Right arrow: Increases values on the display.

OK: Selects a menu or a setting on the display.

Left arrow: Decreases values on the display.

accessing the Help menu. The topic that you select from the Help menu opens a help window on your computer screen.

Connection information

Description Recommended

USB connection

Printer sharing

number of connected computers for best performance

One computer connected with a USB cable to the rear USB

2.0 high-speed port on the device.

Up to five computers.

The host computer must be turned on at all times, or the other computers cannot print to the device.

Supported software features

All features are supported.

All features resident on the host computer are supported. Only print is supported from the other computers.

Setup instructions

Follow the setup poster guide for detailed instructions.

Follow the instructions in Share the device on a

locally shared network.

10 Get started

Install the accessories

This section contains the following topics:

•

Install the duplexer Install Tray 2

• Turn on accessories in the print driver

•

Install the duplexer

NOTE: This feature is available with some models of the device.

You can print on both sides of a sheet of paper automatically when the optional automatic two-sided printing accessory (duplexer) is installed. For information on using the duplexer, see

To install the duplexer

1. Push the buttons on the rear access panel and remove the panel from the device.

2. Slide the duplexer into the device until the unit locks into place. Do not press the

buttons on either side of the duplexer when installing the unit; use them only for removing the unit from the device.

Print on both sides (duplexing).

Install Tray 2

NOTE: This feature is optional with some models of the device.

Install the accessories

Chapter 2

Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see HP

supplies and accessories.

To install Tray 2

1. Unpack the tray, remove the packing tapes and materials, and move the tray to the

prepared location. The surface must be sturdy and level.

2. Turn off the device, and disconnect the power cord.

3. Set the device on top of the tray.

CAUTION: Be careful to keep your fingers and hands clear of the bottom of

the device.

4. Connect the power cord and turn on the device.

5. Enable Tray 2 in the print driver. For more information, see

the print driver.

Turn on accessories in the print driver

• To turn on accessories on Windows computers To turn on accessories on Macintosh computers

•

12 Install the accessories

Turn on accessories in

To turn on accessories on Windows computers

After you install the device software on Windows computers, Tray 2 must be turned on in the print driver in order for it to work with the device. (The duplexer does not need to be turned on.)

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences.

3. Select one of these tabs: Configure, Device Settings, or Device Options. (The

name of the tab depends on the print driver and the operating system.) On the selected tab, click the accessory that you want to turn on, click Installed from the drop-down menu, and then click OK.

To turn on accessories on Macintosh computers

The Mac OS automatically turns on all accessories in the print driver when you install the device software. If you add a new accessory later, follow these steps:

1. Click the Printer Setup Utility icon in the Dock.

2. On the Printer List window, click once on the device you want to set up to select it.

3. From the Printers menu, select Show info.

4. Click the Names and Location drop-down menu and select Installable Options.

5. Check the accessory that you want to turn on.

6. Click Apply Changes.

Turn on accessories in the print driver

3 Use the device

This section contains the following topics:

•

Use control panel menus Control-panel message types

• Change device settings

• Use the HP Solution Center (Windows)

• Use the HP photo and imaging software

• Load originals

• Select print media

• Load media

• Configure trays

• Print on special and custom-sized media

• Print borderless

•

Use control panel menus

The following sections provide a quick reference to top-level menus that appear on the control-panel display. To display a menu, press the menu button for the function you want to use.

• Scan menu: Presents a list of destinations. Some destinations require the HP Photosmart Software to be loaded.

• Copy menu: Menu options include:

• Selecting copy quantities

• Reducing/enlarging

• Selecting media type and size

Control-panel message types

This section contains the following topics:

•

Status messages Warning messages

• Error messages

• Critical error messages

•

Status messages

Status messages reflect the current state of the device. They inform you of normal operation and require no action to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message READY appears if the device is turned on.

14 Use the device

Warning messages

Warning messages inform you of events that require your attention, but they do not prevent the device from operating. An example of a warning message is CYAN INK

LOW. These messages appear until you resolve the condition.

Error messages

Error messages communicate that some action must be performed, such as adding media or clearing a media jam. These messages are usually accompanied by a blinking red Attention light. Take the appropriate action to continue printing.

If the error message shows an error code, press the Power button to turn off the device, and then turn it on again. In most situations, this action solves the problem. If the message persists, your device might need service. Write down the error code, and then go to HP Instant Support to learn more about possible causes for the message. For more information, see

Critical error messages

Critical error messages inform you of a device failure. Some of these messages can be cleared by pressing the Power button to turn off the device, and then turning it on again. If a critical error persists, service is required. For more information, see

and warranty.

Change device settings

You can change the device settings from these places:

• From the control panel.

• From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For more information, see

Use the HP photo and imaging software.

HP Instant Support.

Support

NOTE: When you are configuring settings in HP Solution Center or in the HP

Device Manager, you cannot see the settings that have been configured from the control panel (such as the scan settings).

To change settings from the control panel

1. At the control panel, press the menu button for the function you are using (for

example, Copy Menu).

2. To reach the option that you want to change, use one of the following methods:

• Press a control-panel button, and then use the left or right arrow keys to adjust

the value.

• Select the option from the menu on the control-panel display.

3. Select the value that you want, and then press OK.

To change settings from the HP Solution Center (Windows)

▲ See

Use the HP photo and imaging software.

Change device settings

Chapter 3

To change settings from the HP photo and imaging software (Mac OS)

1. Click the HP Device Manager icon in the Dock.

2. Select the device in the Devices drop-down menu.

3. On the Information and Settings menu, click an item that you want to change.

Use the HP Solution Center (Windows)

On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart Software. Use the HP Solution Center to change print settings, order supplies, and access the onscreen Help.

The features available in the HP Solution Center vary depending on the devices you have installed. The HP Solution Center is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the HP Solution Center.

If the HP Solution Center on your computer does not contain any icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software, and then reinstall the software. For more information, see the onscreen Help that came with the device.

For information about opening the HP Solution Center, see

imaging software.

Use the HP photo and

Use the HP photo and imaging software

You can use the HP photo and imaging software to access many features that are not available from the control panel.

The software is installed on your computer during setup. For further information, see the setup documentation that came with your device.

Access to the HP photo and imaging software differs by operating system (OS). For example, if you have a Windows computer, the HP photo and imaging software entry point is the HP Photosmart Software window. If you have a Macintosh computer, the HP photo and imaging software entry point is the HP Photosmart Studio window.

16 Use the device

Regardless, the entry point serves as the launching pad for the HP photo and imaging software and services.

To open the HP Photosmart Software on a Windows computer

1. Do one of the following:

• On the Windows desktop, double-click the HP Photosmart Software icon.

• In the system tray at the far right of the Windows taskbar, double-click the HP

Digital Imaging Monitor icon.

• On the taskbar, click Start, point to Programs or All Programs, select HP,

and then click HP Photosmart Software.

2. If you have more than one HP device installed, select the tab with your product's name.

NOTE: On a Windows computer, the features available in the HP Photosmart

Software vary depending on the devices you have installed. The software is customized to show icons that are associated with the selected device. If the selected device is not equipped with a particular feature, then the icon for that feature does not appear in the software.

TIP: If the HP Photosmart Software on your computer does not contain any

icons, an error might have occurred during the software installation. To correct this, use the Control Panel in Windows to completely uninstall the HP Photosmart Software; then reinstall the software. For more information, see the setup poster that came with your device.

To open the HP Photosmart Studio software on a Macintosh computer

1. Click the HP Photosmart Studio icon in the Dock.

The HP Photosmart Studio window appears.

2. In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears.

3. Select your device from the Device drop-down menu. From here, you can scan, import documents, and perform maintenance

procedures such as checking the ink levels for the ink cartridges.

NOTE: On a Macintosh computer, the features available in the

HP Photosmart Studio software vary depending on the selected device.

TIP: When the HP Photosmart Studio software is opened, you can gain

access to the Dock menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock.

Load originals

You can load an original for a copy or a scan job on the scanner glass.

Load an original on the scanner glass

You can copy or scan up to letter- or A4-size originals by loading them on the glass.

Load originals 17

Chapter 3

NOTE: Many of the special features will not work correctly if the glass and lid

backing are not clean. For more information, see

To load an original on the scanner glass

1. Lift the scanner lid.

2. Load your original print side down in the right front corner of the glass.

TIP: For more help on loading an original, refer to the engraved guides along

the edge of the glass.

3. Close the lid.

Clean the device.

Select print media

The device is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP Web site at media.

Tips for selecting and using print media

For the best results, observe the following guidelines.

• Always use media that conforms to the device specifications. For more information, see

• Load only one type of media at a time into a tray.

• For Tray 1 and Tray 2, load media print-side down and aligned against the right and back edges of the tray. Tray 2 is available with some models. For more information, see

• Tray 2 is designed to hold only plain paper.

• Do not overload the trays. For more information, see

supported media.

• To prevent jams, poor print quality, and other printing problems, avoid the following media:

• Multipart forms

• Media that is damaged, curled, or wrinkled

• Media with cutouts or perforations

Understand specifications for supported media.

Load media.

www.hp.com for more information about HP

Understand specifications for

18 Use the device

• Media that is heavily textured, embossed, or does not accept ink well

• Media that is too lightweight or stretches easily

Cards and envelopes

• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that are wrinkled, torn, or otherwise damaged.

• Use tightly constructed envelopes, and make sure the folds are sharply creased.

• Load envelopes with the flaps facing up.

Photo media

• Use the Best mode to print photographs. Note that in this mode, printing takes longer and more memory is required from your computer.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Transparencies

• Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the device.

• Use the Normal mode to print transparencies. This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack up may cause smearing.

Custom-sized media

• Use only custom-sized media that is supported by the device.

• If your application supports custom-sized media, set the media size in the application before printing the document. If not, set the size in the print driver. You might need to reformat existing documents to print them correctly on custom-sized media.

Understand specifications for supported media

Use the Understand supported sizes and Understand supported media types and

weights tables to determine the correct media to use with your device, and determine

what features will work with your media.

•

Understand supported sizes Understand supported media types and weights

•

Understand supported sizes

NOTE: Tray 2 and the duplexer are available with some models.

Select print media

Chapter 3

Media size Tray 1 Tray 2

Standard media sizes

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)

8.5 x 13 inches (216 x 330 mm)

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)

U.S. Executive (184 x 267 mm; 7.25 x

10.5 inches)

U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)

B5 (182 x 257 mm; 7.17 x 10.12 inches)

A5 (148 x 210 mm; 5.8 x 8.3 inches)

6 x 8 inches

Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)

Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)

Borderless B5 (182 x 257 mm; 7.17 x

10.12 inches)

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x

9.5 inches)

Monarch Envelope (98 x 191 mm; 3.88 x

7.5 inches)

HP Greeting Card Envelope (111 x 152 mm; 4.38 x 6 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)

C5 Envelope (162 x 229 mm; 6.4 x 9 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)

Duplexer

20 Use the device

(continued)

Media size Tray 1 Tray 2

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

Duplexer

A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)

Borderless A6 card (105 x 148.5 mm;

4.13 x 5.83 inches)

Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)

Photo media

Photo media (76.2 x 127 mm; 3 x 5 inches)

Photo media (102 x 152 mm; 4 x 6 inches)

Photo media (5 x 7 inches)

Photo media (8 x 10 inches)

Photo media (10 x 15 cm)

Photo L (89 x 127 mm; 3.5 x 5 inches)

Borderless photo media (102 x 152 mm; 4 x 6 inches)

Borderless photo media (5 x 7 inches)

Borderless photo media (8 x 10 inches)

Borderless photo media (8.5 x 11 inches)

Borderless photo media (10 x 15 cm)

Borderless Photo L (89 x 127 mm; 3.5 x 5 inches)

Other media

Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to

8.5 inches wide and 5 to 14 inches long)

Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long)

Panorama (4 x 10 inches, 4 x 11 inches, and 4 x 12 inches)

Select print media

Chapter 3

(continued)

Media size Tray 1 Tray 2

Borderless panorama (4 x 10 inches, 4 x

Duplexer

11 inches, and 4 x 12 inches)

** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post.

Understand supported media types and weights

NOTE: Tray 2 and the duplexer are available with some models.

Tray Type Weight Capacity

Tray 1 Paper

Transparencies Up to 70 sheets

Photo media

Labels Up to 100 sheets

Envelopes

Cards

Tray 2 Plain paper only

Duplexer Paper

Output tray

All supported media Up to 150 sheets of

60 to 105 g/m

(16 to 28 lb bond)

280 g/m

(75 lb bond)

75 to 90 g/m

(20 to 24 lb bond envelope)

Up to 200 g/m

(110 lb index)

60 to 105 g/m

(16 to 28 lb bond)

60 to 105 g/m

(16 to 28 lb bond)

Up to 250 sheets of plain paper

(25 mm or 1 inch stacked)

(17 mm or 0.67 inch stacked)

Up to 100 sheets

(17 mm or 0.67 inch stacked)

Up to 30 sheets

(17 mm or 0.67 inch stacked)

Up to 80 cards

Up to 350 sheets of plain paper

(35 mm or 1.38 inch stacked)

Not applicable

plain paper (text printing)

22 Use the device

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

Media (1) Left

U.S. Letter

U.S. Legal

U.S. Executive

U.S. Statement

8.5 x 13 inch

Cards

Custom-sized media

Photo media

Envelopes 3.3 mm (0.13

* To achieve this margin setting on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Margins.

Load media

This section provides instructions for loading media into the device.

NOTE: Tray 2 is optional with some models of the device.

margin

3.3 mm (0.13 inch)

inch)

(2) Right margin

3.3 mm (0.13 inch)

(3) Top margin

3.3 mm (0.13 inch)

16.5 mm (0.65 inch)

(4) Bottom margin*

3.3 mm (0.13 inch)

16.5 mm (0.65 inch)

Load media

Chapter 3

To load Tray 1 (main tray)

1. Lift the output tray.

2. Insert the media print-side down along the right of the tray. Make sure the stack of

media aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.

NOTE: Do not load paper while the device is printing.

3. Slide the media guides in the tray to adjust them for the media size that you have

loaded, and then lower the output tray.

24 Use the device

4. Pull out the extension on the output tray.

To load Tray 2

1. Pull the tray out of the device by grasping under the front of the tray.

2. Insert the paper print-side down along the right of the tray. Make sure the stack of

paper aligns with the right and back edges of the tray, and does not exceed the line marking in the tray.

NOTE: Tray 2 can be loaded only with plain paper.

3. Slide the media guides in the tray to adjust them for the size that you have loaded.

Load media

Chapter 3

4. Gently reinsert the tray.

5. Pull out the extension on the output tray.

Configure trays

NOTE: Tray 2 is optional with some models. For ordering information, see Order

printing supplies online.

By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws media from Tray 2 (if it is installed and loaded with media). You can change this default behavior by using the following features:

• Tray Lock: Use this feature to protect special media such as letterhead or

preprinted media from accidental use. If the device runs out of media while printing a document, it will not use media from a locked tray to complete the print job.

• Default Tray: Use this feature to determine the first tray from which the device

draws media.

NOTE: To use the tray lock and default tray settings, you must select the

automatic tray selection option in the device software. If the device is on a network and you set a default tray, the setting will affect all users of the device.

Tray 2 is designed to hold only plain paper.

The following table lists possible ways you can use the tray settings to meet your printing needs.

I want to... Follow these steps

Load both trays with the same media, and have the device pick media from one tray if the other one is empty.

Have both special media (such as transparencies or letterhead) and plain paper loaded in the trays.

Load media in both trays but have the device pick media from a specific tray first.

26 Use the device

Load media in Tray 1 and Tray 2. For

•

more information, see Load media. Make sure tray lock is disabled.

•

Load special media in Tray 1 and plain

•

paper in Tray 2. Make sure tray lock is set to Tray 1.

•

Load media in Tray 1 and Tray 2.

•

Make sure default tray is set to the

•

appropriate tray.

To configure the trays

1. Make sure the device is turned on.

2. Perform one of the following:

• Print driver (Windows): Click the Printer services button on either the

Features or Color tab, and then select Paper Handling.

• Toolbox (Windows): Click the Services tab and click Paper Handling.

• HP Printer Utility (Mac OS): Click Paper Handling from the Printer Settings

panel.

• Control panel: Press the Setup button, select Preferences, and then select

Default Tray or Tray Lock.

3. Click OK or Apply after changing the desired tray settings.

Print on special and custom-sized media

To print on special or custom-sized media (Windows)

1. Load the appropriate media. For more information, see

2. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences.

3. Click the Paper/Features tab.

4. Select the media size from the Size is drop-down list.

To set a custom media size: a. Click the Custom button. b. Type a name for the new custom size. c. In the Width and Height boxes, type the dimensions, and then click Save. d. Click OK twice to close the properties or preferences dialog box. Open the

dialog box again.

e. Select the new custom size.

5. To select the media type: a. Click More in the Type is drop-down list. b. Click the desired media type, and then click OK.

6. Select the media source from the Source is drop-down list.

7. Change any other settings, and then click OK.

8. Print your document.

Load media.

To print on special or custom-sized media (Mac OS)

1. Load the appropriate media. For more information, see

2. On the File menu, click Page Setup.

3. Select the media size.

4. To set a custom media size: a. Click Manage Custom Sizes in the Paper Size pull-down menu. b. Click New and type a name for the size in the Paper Size Name box.

Print on special and custom-sized media

Load media.

Chapter 3

c. In the Width and Height boxes, type the dimensions and set the margins, if

desired.

d. Click Done or OK, and then click Save.

5. On the File menu, click Page Setup, and then select the new custom size.

6. Click OK.

7. On the File menu, click Print.

8. Open the Paper Handling panel.

9. Under Destination Paper Size, click the Scale to fit paper size tab, and then

select the customized paper size.

10. Change any other desired settings, and then click OK or Print.

Print borderless

Borderless printing lets you print to the edges of certain media types and a range of standard media sizes.

NOTE: Open the file in a software application and assign the image size. Make

sure the size corresponds to the media size on which you are printing the image.

You can also gain access to this feature from the Printing Shortcuts tab. Open the printer driver, select the Printing Shortcuts tab, and select the printing shortcut for this print job drop-down list.

To print a borderless document (Windows)

1. Load the appropriate media. For more information, see

2. Open the file that you want to print.

3. From the application, open the print driver: a. Click File, and then click Print. b. Click Properties or Setup.

4. Click the Paper/Quality tab.

5. Select the media size from the Size is drop-down list.

6. Select the Borderless Printing check box.

7. Select the media source from the Source is drop-down list.

8. Select the media type from the Type is drop-down list.

9. If you are printing photos, select Best from the Print Quality drop-down list.

Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi* for optimum print quality. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly.

10. Change any other print settings, and then click OK.

11. Print the document.

12. If you printed on photo media with a tear-off tab, remove the tab to make the

document completely borderless.

Load media.

28 Use the device

To print a borderless document (Mac OS)

1. Load the appropriate media. For more information, see

Load media.

2. Open the file that you want to print.

3. Click File, and then click Page Setup.

4. Select the borderless media size, and then click OK.

5. Click File, and then click Print.

6. Open the Paper Type/Quality panel.

7. Click the Paper tab, and then select the media type from the Paper type drop-

down list.

8. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi*. *Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly.

9. Select the media source. If you are printing on thick or photo media, select the manual feed option.

10. Change any other print settings, and then click Print.

11. If you printed on photo media with a tear-off tab, remove the tab to make the

document completely borderless.

Print borderless 29

4 Print

This section contains the following topics:

•

Change print settings Print on both sides (duplexing)

• Cancel a print job

•

Change print settings

You can change print settings (such as paper size or type) from an application or the printer driver. Changes made from an application take precedence over changes made from the printer driver. However, after the application is closed, the settings return to the defaults configured in the driver.

NOTE: To set print settings for all print jobs, make the changes in the printer

driver.

For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the documentation that came with the application.

Change settings from an application for current jobs (Windows)

To change the settings

1. Open the document that you want to print.

2. On the File menu, click Print, and then click Setup, Properties, or Preferences.

(Specific options may vary depending on the application that you are using.)

3. Change the settings that you want, and then click OK, Print, or a similar command.

Change default settings for all future jobs (Windows)

To change the settings

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences.

3. Change the settings that you want, and then click OK.

Change settings (Mac OS)

To change the settings

1. On the File menu, click Page Setup.

2. Change the settings that you want (such as paper size), and then click OK.

30 Print

3. On the File menu, click Print to open the print driver.

4. Change the settings that you want (such as media type), and then click OK or Print.

Print on both sides (duplexing)

You can print on both sides of a sheet of media either manually, or automatically using the optional duplexer.

NOTE: Duplexing is available with some models of the device.

• Guidelines for printing on both sides of a page Perform duplexing

•

Guidelines for printing on both sides of a page

• Always use media that conforms to the device specifications. For more information, see

• Specify two-sided printing options in your application or in the printer driver.

• Do not print on both sides of transparencies, envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m

). Jams might occur with these media types.

• Several kinds of media require a specific orientation when you print on both sides of a page, such as letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the device prints the first side of the media first. Load the media with the print side facing down.

• For auto-duplexing, when printing finishes on one side of the media, the device holds the media and pauses while the ink dries. Once the ink dries, the media is pulled back into the device and the second side is printed. When printing is complete, the media is dropped onto the output tray. Do not grab it before printing is complete.

• You can print on both sides of supported custom-sized media by turning the media over and feeding it into the device again. For more information, see

specifications for supported media.

Understand specifications for supported media.

) or heavier than 28 lb bond (105 g/

Understand

Perform duplexing

To print manually on both sides of a page (Windows)

1. Load the appropriate media. For more information, see

both sides of a page and Load media.

2. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences.

3. Click the Features tab.

4. Select the Two-sided printing drop-down list.

5. To automatically resize each page to match the document's onscreen layout,

ensure Preserve Layout is selected. Clearing this option might result in unwanted page breaks.

6. Select or clear the Flip Pages Up check box depending on which way you want the binding. See the graphics in the print driver for examples.

Guidelines for printing on

Print on both sides (duplexing)

Chapter 4

7. Choose a booklet layout from the Booklet Layout drop-down list, if you want.

8. Change any other settings, and then click OK.

9. Print your document.

To print manually on both sides of a page (Mac OS)

1. Load the appropriate media. For more information, see

Guidelines for printing on

both sides of a page and Load media.

2. With the document open, click Print on the File menu.

3. From the drop-down list, select Paper Handling, click Print: Odd numbered pages, and then press Print.

4. Flip the paper over, and then print the even-numbered pages.

To print automatically on both sides of a page (Windows)

1. Load the appropriate media. For more information, see

Guidelines for printing on

both sides of a page and Load media.

2. Make sure the duplexer is properly installed. For more information, see

Install the

duplexer.

3. With a document open, click Print on the File menu, and then click Setup, Properties, or Preferences.

4. Click the Features tab.

5. Select the Two-sided printing drop-down list. For auto-duplexing, ensure that Automatic is selected.

6. To automatically resize each page to match the document's onscreen layout,

ensure Preserve Layout is selected. Clearing this option might result in unwanted page breaks.

7. Select or clear the Flip Pages Up check box depending on which way you want the binding. See the graphics in the print driver for examples.

8. Choose a booklet layout from the Booklet Layout drop-down list, if you want.

9. Change any other settings, and then click OK.

10. Print your document.

32 Print

To print automatically on both sides of a page (Mac OS)

1. Load the appropriate media. For more information, see

Guidelines for printing on

both sides of a page and Load media.

2. Make sure the duplexer is properly installed. For more information, see

duplexer.

3. On the File menu, click Print.

4. Open the Two-Sided Printing panel.

5. Select the option to print on both sides.

6. Select the binding orientation by clicking the appropriate icon.

7. Change any other settings, and then click Print.

Install the

Cancel a print job

You can cancel a print job using one of the following methods.

Control panel: Press currently processing. It does not affect jobs waiting to be processed.

Windows: Double-click the printer icon that appears in the lower-right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard.

Mac OS: Double-click the printer in the Printer Setup Utility. Select the print job, click Hold, and then click Delete.

(Cancel button). This clears the job that the device is

Cancel a print job

5 Copy

You can produce high-quality color and grayscale copies on a variety of paper types and sizes.

This section contains the following topics:

NOTE: Copying from the HP photo and imaging software is only available on the

Mac OS.

• Make copies from the control panel Change the copy settings

• Set the number of copies

• Set the copy paper size

• Set the copy paper type

• Change copy speed or quality

• Resize an original to fit onto letter or A4 paper

• Copy a legal-size document onto letter paper

• Adjust the lightness and darkness of your copy

• Enhance blurred areas of your copy

• Enhance light areas of your copy

• Cancel a copy job

•

Make copies from the control panel

You can make quality copies from the control panel.

To make a copy from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original face down on the scanner glass. For more information, see

Load originals.

3. Do one of the following:

• Press START COPY Black to start a black-and-white copy job.

• Press START COPY Color to start a color copy job.

NOTE: If you have a color original, pressing START COPY Black produces a

black-and-white copy of the color original, while pressing START COPY Color produces a full-color copy of the color original.

Change the copy settings

You can customize the copy settings to handle nearly any task.

34 Copy

When you change copy settings, the changes are for the current copy job only. You must set the changes as defaults for the settings to apply to all future copy jobs.

To save the current settings as defaults for future jobs

1. Make any necessary changes to the settings in the Copy Menu.

2. Press Copy Menu, and then press the arrow keys until Set New Defaults appears.

3. Press the arrow keys to select Yes, and then press OK.

Set the number of copies

You can set the number of copies that you want to print by using the Number of Copies option on the control panel.

To set the number of copies from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original face down on the scanner glass.

3. In the Copy area, press Copy Menu repeatedly until Number of Copies appears.

4. Press

5. Press START COPY Black or START COPY Color.

NOTE: Copy functions can also be performed using the HP Photosmart Software

(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information.

or use the keypad to enter the number of copies, up to the maximum.

TIP: If you hold down either of the arrow buttons, the number of copies

changes by increments of 5 to make it easier to set a large number of copies.

Set the copy paper size

You can set the paper size on the device. The paper size you select should match what is loaded in your input tray.

To set the paper size from the control panel

1. In the Copy area, press Copy Menu repeatedly until Copy Paper Size appears.

2. Press

3. Press START COPY Black or START COPY Color.

NOTE: Copy functions can also be performed using the HP Photosmart Software

(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information.

until the appropriate paper size appears.

Set the copy paper type

You can set the paper type on the device.

Set the number of copies

Chapter 5

To set the paper type for copies from the control panel

1. In the Copy area, press Copy Menu repeatedly until Paper Type appears.

2. Press

until the appropriate paper type appears.

3. Press START COPY Black or START COPY Color.

Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.

Paper type Control panel setting

Copier paper or letterhead Plain Paper

HP Bright White Paper Plain Paper

HP Premium Plus Photo Paper, Glossy Premium Photo

HP Premium Plus Photo Paper, Matte Premium Photo

HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper Premium Photo

HP Premium or Premium Plus Inkjet Transparency Film Transparency

Other transparency film Transparency

Plain Hagaki Plain Paper

Glossy Hagaki Premium Photo

L (Japan only) Premium Photo

NOTE: Copy functions can also be performed using the HP Photosmart Software

(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information.

Change copy speed or quality

The device provides three options that affect copy speed and quality:

• Best produces the highest quality for all paper and eliminates the banding (striping) effect that sometimes occurs in solid areas. Best copies slower than the other quality settings.

• Normal delivers high-quality output and is the recommended setting for most of your copying. Normal copies faster than Best and is the default setting.

• Fast copies faster than the Normal setting. The text is comparable to the quality of the Normal setting, but the graphics might be lower quality. The Fast setting uses less ink and extends the life of your print cartridges.

To change the copy quality from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original face down on the glass.

3. In the Copy area, press Quality until the appropriate quality setting is lit.

4. Press START COPY Black or START COPY Color.

36 Copy

NOTE: Copy functions can also be performed using the HP Photosmart Software

(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information.

Resize an original to fit onto letter or A4 paper

If the image or text on your original fills the entire sheet with no margins, use Fit to Page or Full Page 91% to reduce your original and prevent unwanted cropping of the

text or images at the edges of the sheet.

TIP: You can also use Fit to Page to enlarge a small photo to fit within the

printable area of a full-size page. In order to do this without changing the proportions of the original or cropping the edges, the device might leave an uneven amount of white space around the edges of the paper.

To resize a document from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original face down on the scanner glass.

3. In the Copy area, press the Reduce/Enlarge button.

4. Press

5. Press START COPY Black or START COPY Color.

NOTE: Copy functions can also be performed using the HP Photosmart Software

(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information.

until Full Page 91% appears.

Copy a legal-size document onto letter paper

You can use the Legal > Ltr 72% setting to reduce a copy of a legal-size document to a size that fits onto letter paper.

NOTE: The percentage in the example, Legal > Ltr 72%, might not match the

percentage that appears in the display.

Resize an original to fit onto letter or A4 paper

Chapter 5

To copy a legal-size document onto letter paper

1. Make sure you have paper loaded in the input tray.

2. Place your original face down on the scanner glass.

3. In the Copy area, press the Reduce / Enlarge button.

4. Press

5. Press START COPY Black or START COPY Color.

until Legal > Ltr 72% appears.

Adjust the lightness and darkness of your copy

You can use the Lighter / Darker option to adjust the contrast of the copies you make.

To adjust the copy contrast from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original face down on the scanner glass.

3. In the Copy area, press Copy Menu repeatedly until Lighter / Darker appears.

4. Do one of the following:

• Press

5. Press START COPY Black or START COPY Color.

NOTE: Copy functions can also be performed using the HP Photosmart Software

(Windows) or HP Photosmart Studio Software (Mac OS). See the software's Help for more information.

to darken the copy. to lighten the copy.

Enhance blurred areas of your copy

You can use the Enhancements feature to adjust the quality of text documents by sharpening edges of black text or adjust photographs by enhancing light colors that might otherwise appear white.

The Mixed enhancement is the default option. Use the Mixed enhancement to sharpen edges of most originals.

38 Copy

To copy a blurred document from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original face down on the scanner glass.

3. In the Copy area, press Copy Menu repeatedly until Enhancements appears.

4. Press

5. Press START COPY Black or START COPY Color.

If any of the following occur, turn off Text enhancement by selecting Photo or None:

• Stray dots of color surround some text on your copies

• Large, black typefaces look splotchy (not smooth)

• Thin, colored objects or lines contain black sections

• Horizontal grainy or white bands appear in light- to medium-gray areas

until the Text setting appears.

Enhance light areas of your copy

You can use Photo enhancements to enhance light colors that might otherwise appear white. You can also use Photo enhancements to eliminate or reduce any of the following that might occur when copying with Text enhancements:

• Stray dots of color surround some text on your copies

• Large, black typefaces look splotchy (not smooth)

• Thin, colored objects or lines contain black sections

• Horizontal grainy or white bands appear in light- to medium-gray areas

To copy an overexposed photo from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original face down on the scanner glass.

3. In the Copy area, press Copy Menu repeatedly until Enhancements appears.

4. Press

5. Press START COPY Color.

until the Photo enhancement setting appears.

Cancel a copy job

To stop copying, press Cancel on the control panel.

Enhance light areas of your copy

6 Scan

You can scan originals and send them to a variety of destinations, such as a folder on the network or a program on a computer. You can use the control panel, the HP photo and imaging software, and TWAIN-compliant or WIA-compliant programs on a computer.

This section contains the following topics:

•

Scan an original Scan from a TWAIN-compliant or a WIA-compliant program

• Edit a scanned original

• Change scan settings

• Cancel a scan job

•

Scan an original

You can start a scan from a computer or from the control panel. This section explains how to scan from the control panel only.

NOTE: You can also use the HP Photosmart Software to scan an image,

including panorama images. Using this software, you can edit a scanned image and create special projects using a scanned image. For information about how to scan from the computer, and how to adjust, resize, rotate, crop, and sharpen your scans, see the onscreen HP Photosmart Software Help that came with your software.

To use the scan features, your device and computer must be connected and turned on. The printer software must also be installed and running on your computer prior to scanning. To verify that the printer software is running on a computer running Windows, look for the device icon in the system tray at the lower-right side of the screen, near the clock. To verify this on a computer using the Mac OS, open the HP Device Manager, and click Scan Picture. If a scanner is available, it will launch the HP ScanPro application. If it is not available, a message appears to let you know that a scanner was not found.

NOTE: Closing the HP Digital Imaging Monitor icon in your Windows system tray

can cause your device to lose some of its scan functionality and result in the No Connection error message. If this happens, you can restore full functionality by

restarting your computer or by starting the HP Photosmart Software.

Scan an original to a program on a computer (direct connection)

Use the following steps if your device is directly connected to a computer via a USB cable.

When the scan is complete, the program that you have selected opens and displays the document that you have scanned.

40 Scan

To send a scan to a program on a computer from the HP photo and imaging software

1. On the computer, open the HP photo and imaging software. For more information,

Use the HP photo and imaging software.

see

2. See the onscreen Help for further instructions.

To send a scan to a program on a computer from the control panel (direct connect)

1. Load the original on the scanner glass. For more information, see

2. Press the Scan Menu or Scan To button.

3. Press the arrow keys to select the program that you want to use (such as the HP photo and imaging software), and then press OK.

4. Press START SCAN.

Load originals.

Scan from a TWAIN-compliant or a WIA-compliant program

The device is TWAIN-complaint and WIA-compliant and works with programs that support TWAIN-compliant and WIA-compliant scanning devices. While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning feature and scan an image directly into the program.

TWAIN is supported in all Windows and Mac OS operating systems.

In Windows operating systems, WIA is supported only for Windows XP and Vista direct connections. WIA is not supported for the Mac OS.

Scan from a TWAIN-compliant program

Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program is compliant or you do not know what the command is called, see the software program Help or documentation.

Start the scan from within the TWAIN-compliant program. See the software program Help or documentation for information about the commands and steps to use.

Scan from a WIA-compliant program

Generally, a software program is WIA-compliant if it has a command such as Picture/ From Scanner or Camera in the Insert or File menu. If you are unsure whether the

program is compliant or you do not know what the command is called, see the software program Help or documentation.

Start the scan from within the WIA-compliant program. See the software program Help or documentation for information about the commands and steps to use.

Edit a scanned original

You can edit a scanned image using the HP Photosmart Software. You can also edit a scanned document by using your Optical Character Recognition (OCR) software.

Scan from a TWAIN-compliant or a WIA-compliant program

Chapter 6

Edit a scanned photo or graphic

You can edit a scanned photo or graphic using the HP Photosmart Software. Use this software to adjust the brightness, contrast, color saturation, and more. You can also rotate the image using the HP Photosmart Software.

For more information, see the onscreen HP Photosmart Software Help.

Edit a scanned document using optical character recognition (OCR) software

You can use OCR software to import scanned text into your preferred word-processing program for editing. This allows you to edit letters, newspaper clippings, and many other documents.

You can specify the word-processing program that you want to use for editing. If the word-processing icon is not present or active, either you do not have word-processing software installed on your computer, or the scanner software did not recognize the program during the installation. See the onscreen Help for the HP photo and imaging software for information about how to create a link to the word-processing program.

The OCR software does not support scanning colored text. Colored text is always converted to black-and-white text before being sent to OCR. Thus, all text in the final document is in black and white, regardless of the original color.

Because of the complexity of some word-processing programs and their interaction with the device, it is sometimes preferable to scan to Wordpad (a Windows accessory), and then cut and paste the text into the preferred word-processing program.

Change scan settings

To change scan settings

• HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Scan Preferences from the drop-down list.

• Windows: Open the device software, select Settings, select Scan Settings and Preferences, then select from the available options and make your selections.

Cancel a scan job

To cancel a scan job, press Cancel on the control panel.

42 Scan

7 Configure and manage

This section is intended for the administrator or individual who is responsible for managing the device. This section contains information about the following topics.

•

Manage the device Use device management tools

• Understand the self-test diagnostic page

• Configure the device (Windows)

• Configure the device (Mac OS)

• Uninstall and reinstall the software

•

Manage the device

The following, common tools can be used to manage the device. For information about accessing and using the tools, see

NOTE: Specific procedures might include other methods.

Windows

• Device control panel

• Printer driver

• Toolbox

• myPrintMileage

Use device management tools.

NOTE: For more information about myPrintMileage, visit the myPrintMileage Web

site.

The Toolbox is not available on computers running Windows 2000.

Mac OS

• Device control panel

• HP Printer Utility

Monitor the device

• Administer the device

•

Configure and manage 43

Chapter 7

Monitor the device

This section provides instructions for monitoring the device.

Use this tool... to obtain the following information....

Control panel Obtain information about the status of jobs

Toolbox (Windows) Ink cartridge information: Click the

HP Printer Utility (Mac OS) Ink cartridge information: Open the

* The ink levels shown are an estimate only. Actual ink volumes may vary.

Administer the device

This section provides information about administering the device and modifying settings.

Use this tool... to do the following...

Control panel

Toolbox (Windows)

HP Printer Utility (Mac OS)

that are being processed, the operating status of the device, and the status of ink cartridges and printheads.

Estimated Ink Levels tab to view the inklevel information, and then scroll to display the Cartridge Details button. Click the Cartridge Details button to view information about replacement ink cartridges and expiration dates.*

Information and Support panel and click Supplies Status. *

Language and country/region: Press Setup,

•

and then open the Preferences menu. Set the date and time: Press Setup, press

•

Tools, and then press Date and Time. Set the scanner bulb time: Press Setup,

•

select Preferences, and then select Set Bulb

Time.

Change tray settings: Click Paper Handling

•

on the Services tab. Perform device maintenance tasks: Click the

•

Services tab.

Change tray settings: Click Paper Handling

•

from the Printer Settings panel. Perform device maintenance tasks: Open

•

the Information and Support panel, and then click the option for the task that you want to perform.

Use device management tools

• Toolbox (Windows) HP Printer Utility (Mac OS)

•

44 Configure and manage

• HP Instant Support myPrintMileage

•

Toolbox (Windows)

The Toolbox provides maintenance information about the device.

NOTE: The Toolbox can be installed from the Starter CD by selecting the full

installation option if the computer meets the system requirements.

Open the Toolbox

• From the HP Solution Center, click the Settings menu, point to Print Settings, and then click Printer Toolbox.

• Right-click the HP Digital Imaging Monitor in the taskbar, point to Printer Model

Name and then click Display Printer Toolbox.

Toolbox tabs

The Toolbox contains the following tabs.

Tabs Contents

Estimated Ink Level

Information

Ink Level Information: Shows estimated ink

•

level for each cartridge.

NOTE: The ink levels shown are an estimate

only. Actual ink volumes may vary.

Shop Online: Provides access to a Web site

•

from which you can order printing supplies for the device online.

Order by Phone: Shows telephone numbers

•

that you can call to order supplies for the device. Telephone numbers are not available for all countries/regions.

Cartridge Details: Shows order numbers and

•

expiration dates of the installed ink cartridges.

Printer Information: Provides a link to myPrintMileage and shows the device hardware and printhead health information. Information tab options include:

Hardware information

•

myPrintmileage (if installed)

•

HP Instant Support

•

HP printhead health

•

Use device management tools 45

Chapter 7

(continued)

Tabs Contents

Services

HP Printer Utility (Mac OS)

The HP Printer Utility contains tools to configure print settings, calibrate the device, clean the printheads, print the self-test diagnostic page, order supplies online, and find Web site support information.

Print PQ (print quality) Diagnostic Page:

•

Allows you to diagnose issues affecting the print quality of the device. For more information, see

diagnostic page.

Print Self-Test Diagnostic Page: Allows you

•

to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see

diagnostic page.

Align Printheads: Guides you through

•

aligning the printheads. For more information, see

Align the printheads.

Clean Printheads: Guides you through

•

cleaning the printheads. For more information, see

Clean the printheads.

Calibrate Linefeed: Allows you to perform

•

linefeed calibration. For more information, see

Calibrate the linefeed.

Print the print quality

Understand the self-test

Open the HP Printer Utility

To open the HP Printer Utility from the Desktop

1. From the Finder, select Computer from the Go menu.

2. Select Library, and then select Printers.

3. Select HP, select Utilities, and then select HP Printer Selector.

4. Select the device and click Launch Utility.

To open the HP Printer Utility from the Printer Setup Utility

1. From the Finder, select Computer from the Go menu.

2. Select the device from the list, and then press Utility.

3. Select the device from the menu, and then press Launch Utility.

HP Printer Utility panels

Information and Support panel

• Supplies Status: Shows the information about currently installed printheads and

ink cartridges.

• Supply Info: Shows the ink cartridge replacement options.

46 Configure and manage

• Device Information: Displays information about the model and serial number. Also allows you to print the self-test diagnostic page of the device. This page contains information about the device and the supplies. For more information, see

Understand the self-test diagnostic page.

• Print Quality Diagnostics: Allows you to diagnose issues affecting the print quality of the device. For more information, see

• Clean: Guides you through cleaning the printheads. For more information, see

Clean the printheads.

• Align: Guides you through aligning the printheads. For more information, see

the printheads.

• Calibrate Linefeed: Allows you to perform linefeed calibration. For more information, see

• HP Support: Gain access to the HP Web site where you can find support for the device, register the device, and find information about returning and recycling used printing supplies.

Printer Settings panel Trays Configuration: Set the default media type and size for the input tray.

HP Instant Support

HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly identify, diagnose, and resolve printing problems.

HP Instant Support provides the following information about your device:

• Easy access to troubleshooting tips: Provides tips that are customized for your device.

• Resolution of specific device errors: Provides immediate access to information that can help you resolve error messages specific to your device.

• Notification of print driver updates: Alerts you when there is an update for the printer driver. A message appears on the HP Instant Support homepage; click the link within the message to go directly to the download section of the HP Web site.

• Managing ink and media usage (myPrintMileage): Helps you manage and forecast device supplies usage.

Print the print quality diagnostic page.

Align

Calibrate the linefeed.

Security and privacy

When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (

NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer

and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View menu in your Web browser.

To gain access to HP Instant Support Toolbox (Windows): Click the Information tab, and then click HP Instant Support.

welcome.hp.com/country/us/en/privacy.html).

Use device management tools 47

Chapter 7

NOTE: Do not bookmark the Web pages that are used to open HP Instant

Support. If you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information.

myPrintMileage

myPrintMileage is a service that HP provides to help you track and forecast your device usage and plan the purchase of supplies.

To use myPrintMileage, you must have the following:

• Internet connection

• Device connected

On the myPrintMileage Web site, you can see the print analysis, such as the amount of ink you have used, whether you use more black or color ink, and the estimated number of pages you can print with the remaining amount of ink

To gain access to myPrintMileage

• Toolbox (Windows): Click the Information tab, and then click myPrintMileage

and follow the onscreen instructions.

• Windows taskbar: Right-click the HP Digital Imaging icon in the Windows taskbar, choose the device you wish to view, and then click myPrintMileage.

NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If

you bookmark the site and connect to it by using the bookmark, the pages do not contain the current information.

Understand the self-test diagnostic page

Use the self-test diagnostic page to:

• View current device information, ink cartridge status, and printhead health status

• Help troubleshoot problems

The self-test diagnostic page also contains a log of recent events.

48 Configure and manage

If you need to call HP, it is often useful to print the self-test diagnostic page before calling.

1. Printer Information: Shows device information (such as the product name, model

number, serial number, and firmware version number), and the number of pages printed from the tray.

2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical

form as gauges) and the part numbers and expiration dates of the ink cartridges.

NOTE: The ink levels shown are an estimate only. Actual ink volumes may

vary.

3. Printhead Status: Shows the status of the printhead health and the part numbers,

first-installation dates, and end-of-warranty dates of the printheads, as well as the accumulated ink usage. The status options for the printhead are: good, fair, and replace. If the status is 'fair,' then the print quality must be monitored, but the printhead does not need to replaced. If the status is 'replace,' then the printhead should be replaced, as the device will not function until it is.

Event Log: Shows a log of recent events that have occurred.

Understand the self-test diagnostic page

Chapter 7

To print the Self-Test Diagnostic Page

• Control panel: Press Setup, select Print Report, select Self-Test Report, and then press OK.

• Toolbox (Windows): Click the Services tab, and then click Print Self-Test Diagnostic Page.

• HP Printer Utility (Mac OS): Click Device Information from the Information and

Support panel, and then click Print Configuration Page.

Configure the device (Windows)

NOTE: Microsoft Internet Explorer 6.0 or higher must be installed on the

computer system to run the installation program.

In addition, you must have administrator privileges to install a printer driver on Windows 2000 or Windows XP.

When setting up the device, HP recommends that you connect it after you install the software because the installation program is designed to provide you with the easiest setup experience. However, if you have connected the cable first, see

device before installing the software.

Direct connection

You can connect the device directly to your computer using a USB cable.

Connect the

NOTE: If you install the device software and connect the device to a computer

running Windows, you can connect additional devices to the same computer with USB cables without reinstalling the device software.

When setting up the device, HP recommends that you connect the device after you install the software because the installation program is designed to provide you with the easiest setup experience. However, if you have connected the cable first, see

Connect the device before installing the software.

Install the software before connecting the device (recommended)

To install the software

1. Close any applications that are running.

2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD

menu does not start automatically, double-click the setup icon on the Starter CD.

3. On the CD menu, click Install and follow the onscreen instructions.

4. When prompted, turn on the device and connect it to the computer using a USB

cable. The Found New Hardware wizard appears on the computer screen, and the device icon is created in the Printers folder.

50 Configure and manage

NOTE: You may connect the USB cable at a later time when you need to use the

device.

You can also share the device with other computers using a simple form of networking known as locally shared networking. For more information, see

the device on a locally shared network.

Connect the device before installing the software

If you connected the device to the computer before installing the device software, the

Found New Hardware wizard displays on the computer screen.

NOTE: If you turned on the device, do not turn it off or unplug the cable from the

device while the installation program is running. If you do so, the installation program will not finish.

To connect the device

1. In the Found New Hardware dialog box that displays methods for locating the printer driver, select the Advanced option, and then click Next.

NOTE: Do not allow the Found New Hardware wizard to perform an

automatic search for the printer driver.

2. Select the check box for specifying the driver location, and ensure that the other check boxes are clear.

3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.

4. Browse to locate the root directory on the Starter CD (for example, D), and then click OK.

5. Click Next and follow the onscreen instructions.

6. Click Finish to close the Found New Hardware wizard. The wizard automatically

starts the installation program (this might take a short while).

7. Complete the installation process.

NOTE: You can also share the device with other computers using a simple form

of networking known as locally shared networking. For more information, see

Share the device on a locally shared network.

Share the device on a locally shared network

In a locally shared network, the device is connected directly to the USB connector of a selected computer (known as the server) and is shared by other computers (clients).

NOTE: When sharing a directly connected device, use the computer with the

newest operating system as the server. For example, if you have a computer running Windows XP and another computer running an older version of Windows, use the computer running Windows XP as the server.

Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device.

Only the printing function is shared. Scan and Copy functions are not shared.

Configure the device (Windows)

Chapter 7

To share the device

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Right-click the device icon, click Properties, and then click the Sharing tab.

3. Click the option to share the device, and give it a share name.

4. To share the device with client computers that use other versions of Windows,

click Additional Drivers to install those drivers as a convenience to the users. You must have the Starter CD in your CD drive.

Configure the device (Mac OS)

You can use the device with a single Macintosh computer using a USB cable, or you can share it among other users on a network.

This section contains the following topics:

•

Install the software for a direct connection Share the device on a locally shared network

•

Install the software for a direct connection

To install the software

1. Connect the device to your computer with a USB cable.

2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,

and then double-click the setup icon. Also, you can locate the Installer folder on the Starter CD.

3. Click Install Software and follow the onscreen instructions.

4. If necessary, share the device with other Macintosh computer users. Direct connection: Share the device with the other Macintosh computer users.

For more information, see

Share the device on a locally shared network.

Share the device on a locally shared network

When you connect the device directly, you can share it with other computers using a simple form of networking known as locally shared networking. Use this configuration only in small groups or when usage is low. The connected computer is slowed down when many users print to the device.

Basic requirements for sharing in the Mac OS environment include the following items:

• The Macintosh computers must be communicating on the network using TCP/IP, and they must have IP addresses. (AppleTalk is not supported.)

• The device that is being shared must be connected to a built-in USB port on the host Macintosh computer.

• Both the host Macintosh computer and the client Macintosh computers that are using the shared device must have device sharing software installed, and the driver or PPD for the device that is installed. (You can run the installation program to install the device sharing software and associated Help files.)

52 Configure and manage

For more information about USB device sharing, see the support information on the Apple Web site (

To share the device among computers running Mac OS

1. Turn on printer sharing on all Macintosh computers (host and clients) that are

connected to the printer. Depending on the OS version you are using, do one of the following:

• Mac OS 10.3: Open System Preferences, click Print & Fax, and then check the box next to Share my printers with other computers.

• Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing tab, check the box next to Share these printers with other computers, and then select the printer to be shared.

2. To print from the other Macintosh computers (the clients) on the network, do the

following:

a. Click File, and then select Page Setup in the document you want to print. b. In the drop-down menu next to Format for, select Shared Printers, and then

select your device.

c. Select the Paper Size, and then click OK. d. In the document, click File, and then select Print. e. From the drop-down menu next to Printer, select Shared Printers, and then

select your device.

f. Make additional settings, if necessary, and then click Print.

www.apple.com) or the Apple Macintosh Help on the computer.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the device application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the device.

There are three methods to uninstall the software on a Windows computer, and one method to uninstall on a Macintosh computer.

To uninstall from a Windows computer, method 1

1. Disconnect the device from your computer. Do not connect it to your computer until

after you have reinstalled the software.

2. Press the Power button to turn off the device.

3. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet Pro L7400 Series, and then click Uninstall.

4. Follow the onscreen instructions.

5. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

6. Restart your computer.

7. To reinstall the software, insert the device Starter CD into your computer's CD-

ROM drive, follow the onscreen instructions, and also see

before connecting the device (recommended).

Uninstall and reinstall the software 53

Install the software

Chapter 7

8. After the software is installed, connect the device to your computer.

9. Press the Power button to turn the device on.

After connecting and turning on the device, you might have to wait several minutes for all of the Plug and Play events to complete.

10. Follow the onscreen instructions.

When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. On the Windows taskbar, click Start, select Settings, select Control Panel, and

then click Add/Remove Programs.

- Or Click Start, click Control Panel, and then double-click Programs and Features.

2. Select HP Officejet Pro All-in-One Series, and then click Change/Remove or Uninstall/Change.

Follow the onscreen instructions.

3. Disconnect the device from your computer.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your

computer. Do not connect the device to your computer until after you have reinstalled the software.

5. Insert the device Starter CD into your computer's CD-ROM drive and then start the Setup program.

6. Follow the onscreen instructions and also see

connecting the device (recommended).

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Insert the device Starter CD into your computer's CD-ROM drive, and then start

the Setup program.

2. Disconnect the device from your computer.

3. Select Uninstall and follow the onscreen directions.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your

computer. Do not connect the device to your computer until after you have reinstalled the software.

5. Start the Setup program for the device again.

6. Select Install.

7. Follow the onscreen instructions and also see

connecting the device (recommended).

54 Configure and manage

Install the software before

To uninstall from a Macintosh computer

1. Launch HP Device Manager.

2. Click Information and Settings.

3. Select Uninstall HP AiO Software from the pull-down menu.

Follow the onscreen instructions.

4. After the software is uninstalled, restart your computer.

5. To reinstall the software, insert the device Starter CD into your computer's CD-

ROM drive.

6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.

7. Follow the onscreen instructions and also see

Install the software for a direct

connection.

Uninstall and reinstall the software 55

8 Maintain and troubleshoot

This section contains the following topics:

•

Supported ink cartridges Replace the ink cartridges

• Maintain the printheads

• Store printing supplies

• Clean the device

• Troubleshooting tips and resources

• Solve printing problems

• Poor print quality and unexpected printouts

• Solve paper-feed problems

• Solve copy problems

• Solve scan problems

• Troubleshoot installation issues

• Clear jams

•

Supported ink cartridges

The availability of ink cartridges varies by country/region. The ink cartridges might come in different sizes. To obtain a list of supported ink cartridges for your device, print the self-test diagnostic page and read the information in the ink cartridge status section. (For more information, see

You can find the ink cartridge number in the following places:

• On the self-test diagnostic page (see

• On the label of the ink cartridge you are replacing.

• Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.

• Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.

Understand the self-test diagnostic page .)

Understand the self-test diagnostic page).

NOTE: Ink from the cartridges is used in the printing process in a number of

different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see

Replace the ink cartridges

You can check the estimated ink levels from the Toolbox (Windows) or the HP Printer Utility (Mac OS). For information about using these tools, see

tools. You can also print the self-test diagnostic page to view this information (see Understand the self-test diagnostic page).

56 Maintain and troubleshoot

www.hp.com/go/inkusage.

Use device management

NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.

After removing a cartridge from its package, install it right away. Do not remove a cartridge from the device for long periods of time.

To find out which ink cartridges work with your device, see

To replace the ink cartridges

1. Gently pull open the ink cartridge cover.

2. Remove the ink cartridge that requires replacement by grasping it between your

thumb and forefinger and pulling it firmly toward you.

Supplies.

3. Remove the new ink cartridge from its package.

4. Align the cartridge with its color-coded slot and insert the cartridge into the slot.

Press down firmly on the cartridge to ensure proper contact.

5. Close the ink cartridge cover.

Maintain the printheads

If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged and you might need to clean the printheads.

Maintain the printheads

Chapter 8

When the quality of printouts deteriorates, complete the relevant steps based on the following sequence:

1. Check the health of the printheads. For more information, see

health.

2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see

Print the print quality diagnostic page.

3. Manually clean the printhead contacts. For more information, see

printheads.

4. Replace the printheads if the problems persist after cleaning. For more information, see

CAUTION: HP is not responsible for damage to the device that results from

modifying the printheads.

Check printhead health

Use one of the following means to check the printhead health. If the status of any printhead is not good or fair, then perform one or more of the maintenance functions, or clean or replace the printhead.

• Self-Test Diagnostic page: Print the self-test diagnostic page on a clean sheet of white paper, and check the printhead health section. For more information, see

Understand the self-test diagnostic page.

• Toolbox (Windows): Open the Toolbox. For more information, see

Toolbox. Click the Information tab, and then click Printhead Health.

• HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information,

Open the HP Printer Utility. Select Supply Status tab, and then click Printhead.

see

Check printhead

Clean the

Replace the printheads.

Open the

Print the print quality diagnostic page

Use the print quality diagnostic page to diagnose issues affecting the print quality. This will help you decide whether to run any maintenance tools to improve the print quality of your printouts. You can also view the ink level information, and the printhead health status on the page.

• Control panel: Press the Setup button, select Print Report, select Print Quality Page, and then press OK.

• Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions.

• HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the Information and Support panel.

58 Maintain and troubleshoot

1 Printer Information: Shows device information (such as the product model number, serial

number, and firmware version number), the number of pages printed from the tray, the ink level information, and the printhead health status.

2 Test Pattern 1: If the lines are not straight and connected, align the printheads. For more

information, see Align the printheads.

3 Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the

printheads. For more information, see Clean the printheads.

4 Test Pattern 3: If there are dark lines or white gaps where the arrows are pointing,

calibrate the linefeed. For more information, see Calibrate the linefeed.

Align the printheads

Whenever you replace a printhead, the device automatically aligns the printheads to ensure the best print quality. However, if the appearance of your printed pages indicates that the printheads are misaligned, you can start the alignment process manually.

• Control panel: Press the Setup button, select Tools, select Align Printer, and then press OK. Press OK when the alignment is done to continue.

• Toolbox (Windows): Click the Services tab, and then click Align Printheads and follow the onscreen instructions.

• HP Printer Utility (Mac OS): Click Align from the Information and Support panel.

Maintain the printheads

Chapter 8

Calibrate the linefeed

• Control panel: Press the Setup button, select Tools, select Calibrate Linefeed, and then press OK.

• Toolbox (Windows): Click the Services tab, and then click Calibrate Linefeed and follow the onscreen instructions.

• HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and

Support panel.

Clean the printheads

NOTE: Cleaning uses ink, so clean the printheads only when necessary.

The cleaning process takes up to 3.5 minutes. Some noise might be generated in the process.

• Control panel: Press the Setup button, select Tools, and then select Clean Printhead.

• Toolbox (Windows): Click the Services tab, and then click Clean Printheads and follow the onscreen instructions.

• HP Printer Utility (Mac OS): Click Clean from the Information and Support panel.

Clean the printhead contacts manually

After the printheads are installed, you might get a control panel message telling you the device will not print. If you receive this message, you might need to clean the electrical contacts on the printheads and in the device.

CAUTION: Clean the electrical contacts only after you have attempted to clean

the printheads. Electrical contacts contain sensitive electronic components that can be damaged easily. For more information, see

To clean the printhead contacts manually

1. Open the top cover.

2. If the carriage does not move to the left automatically, press and hold the OK

button for five seconds. Wait for the carriage to stop moving, and then unplug the power cord from the printer.

3. Lift the printhead latch.

60 Maintain and troubleshoot

Clean the printheads.

4. Lift the handle of the printhead (which corresponds to the control panel message)

and use it to pull the printhead out of its slot.

5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include

paper coffee filters and eyeglass lens cleaning paper.

CAUTION: Do not use water.

6. Wipe the electrical contacts on the printhead but do not touch the nozzles.

NOTE: The electrical contacts are small copper-color squares, grouped on

one face of the printhead.

The nozzles are on a different face of the printhead. Ink will be visible on the nozzles.

Maintain the printheads

Chapter 8

CAUTION: Touching the nozzles can cause permanent nozzle damage. Also,

ink can permanently mark clothing.

7. After cleaning, place the printhead on a sheet of paper or paper towel. Make sure the nozzles are facing up and are not in contact with the paper.

8. Clean the electrical contacts in the printhead slot inside the device with a clean, dry, soft and lint-free cloth.

9. Plug in the power cord and turn on the device. The control panel should indicate that the printhead is missing.

10. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead latch). Press down firmly on the printhead to ensure proper contact.

11. Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch.

12. Where necessary, repeat the above steps for the remaining printhead.

13. Close the top cover.

14. If the control panel message remains, repeat the cleaning procedure described

above for the printhead which corresponds to the message.

15. If the control panel message remains, replace the printhead which corresponds to the message.

16. Wait while the device initializes the printheads and prints the alignment pages. If the device does not print the pages, start the alignment process manually. For more information, see

62 Maintain and troubleshoot

Align the printheads.

Replace the printheads

NOTE: To find out which printheads work with your printer, see Supplies.

To replace the printheads

1. Open the top cover.

2. If the carriage does not move to the left automatically, press and hold the OK

button for 5 seconds. Wait for the carriage to stop moving.

3. Lift the printhead latch.

4. Lift the handle of a printhead and use it to pull the printhead out of its slot.

Maintain the printheads

Chapter 8

5. Before installing a printhead, shake the printhead up and down at least six times while the printhead is still in its packaging.

6. Remove the new printhead from its package, and then remove its orange protective caps.

CAUTION: Do not shake printheads after the caps are removed.

7. Insert the printhead into its color-coded slot (the label on the printhead must match

the label on the printhead latch). Press down firmly on the printhead to ensure proper contact.

8. Pull the printhead latch all the way forward, and then press down to ensure that the latch is properly engaged. You might have to apply some pressure to engage the latch.

9. Close the top cover.

10. Wait while the device initializes the printheads and prints the alignment pages. If

the device does not print the pages, start the alignment process manually. For more information, see

Store printing supplies

This section covers the following topics:

•

Store ink cartridges Store printheads

•

64 Maintain and troubleshoot

Align the printheads.

Store ink cartridges

Ink cartridges can be left in the device for extended periods of time. If you remove the ink cartridges, place them in an airtight container, such as a resealable plastic bag.

Store printheads

Printheads can be left in the device for extended periods of time. If you remove the printheads, place them in an airtight container, such as a resealable plastic bag.

Clean the device

This section provides instructions for keeping the device in top working condition. Perform these maintenance procedures as necessary.

Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.

Clean the scanner glass

To clean the scanner glass

1. Turn off the device.

2. Lift the scanner lid.

3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild

glass cleaner. Dry the glass with a dry, soft, lint-free cloth.

CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners

that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass.

CAUTION: Do not spray the glass cleaner directly on the glass. If too much

glass cleaner is applied, the cleaner could leak under the glass and damage the scanner.

4. Close the scanner lid, and turn on the device.

Clean the device

Chapter 8

Clean the exterior

NOTE: Before cleaning the device, turn off the power and unplug the power cord

from the electrical socket.

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior of the device does not require cleaning. Keep fluids away from the interior of the device, as well as from the control panel.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

• For a paper jam, see

• For paper-feed problems, such as the paper skew and paper pick, see

paper-feed problems.

• Verify that:

• The Power light is on and not blinking. When the device is turned on for the

first time, it takes approximately 12 minutes to initialize it after the printheads are installed.

• No error messages appear on the computer screen.

• The power cord and other cables are working, and are firmly connected to the

device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see

Electrical specifications.

• Media is loaded correctly in the tray and is not jammed in the device.

• Printheads and ink cartridges are properly installed in their correct color-coded

slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the orange protective caps from each printhead.

• Printhead latch and all covers are closed.

• The rear access panel or optional duplexer is locked into place.

• All packing tapes and materials are removed.

• The device can print a self-test diagnostic page. For more information, see

Understand the self-test diagnostic page.

• The device is set as the current or default printer. For Windows, set it as the

default in the Printers folder. For the Mac OS, set it as the default in the Printer Setup Utility. See your computer's documentation for more information.

• Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task.

Close programs that you are not using or restart the computer before attempting the task again.

Clear a jam in the device.

Solve

Solve printing problems

• The device shuts down unexpectedly Error message appears on control-panel display

• The device is not responding (nothing prints)

• Device does not accept printhead

•

66 Maintain and troubleshoot

• Device takes a long time to print Blank or partial page printed

• Something on the page is missing or incorrect

• Placement of the text or graphics is wrong

• The device prints half a page, then ejects the paper

•

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see

Electrical specifications.

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (

support) for the latest troubleshooting information, or product fixes and updates.

The device is not responding (nothing prints)

Check the print queue

A print job might be stuck in the print queue. To fix, open the print queue, cancel the printing of all documents in the queue, and then reboot the computer. After the computer reboots, try printing again. See your operating system help for information on opening the print queue and canceling print jobs.

www.hp.com/

Check the device setup

For more information, see

Check the printhead initialization

When printheads are installed or replaced, the device automatically prints a few alignment pages to align the printheads. This process takes about 12 minutes. Until this process is complete, only the automatic alignment pages can be printed.

Check the device software installation

If the device is turned off when printing, an alert message should appear on your computer screen; otherwise, the device software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the device software. For more information, see

Check the cable connections

Make sure both ends of the USB cable are secure.

Troubleshooting tips and resources.

Uninstall and reinstall the software.

Solve printing problems

Chapter 8

Device does not accept printhead

Check the printhead latch

Make sure the printhead latch is properly closed.

Check the printhead

• Make sure the printhead is inserted into its correct color-coded slot. For more information, see

• Remove the printhead, and check to make sure the orange protective caps have been removed from the printhead.

Clean the printhead

Complete the printhead cleaning procedure. For more information, see

printheads.

Turn off the device after removing the printhead

After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After the device has restarted, reinsert the printhead.

Replace the printheads.

Device takes a long time to print

Maintain the

Check the system resources

Make sure your computer has enough resources to print the document in a reasonable amount of time. If the computer meets only the minimum system requirements, documents might take longer to print. For more information on minimum and recommended system requirements, see computer is too busy running other programs, documents can print more slowly.

Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For more information, see

Change print settings.

Blank or partial page printed

Check for empty ink cartridges

Check the control panel to see which cartridge is low or empty. The Toolbox (Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see

Understand the self-test diagnostic page) provide information about ink levels. If you

are printing black text and a blank page prints, the black cartridge might be empty. For more information, see

Check the printhead latch

Make sure the printhead latch is properly closed.

System requirements. In addition, if the

Replace the ink cartridges.

68 Maintain and troubleshoot

Check the printhead

• Make sure the printhead is inserted into its correct color-coded slot. For more information, see

• Remove the printhead, and check to make sure the orange protective caps have been removed from the printhead.

Clean the printhead

Complete the printhead cleaning procedure. For more information, see

printheads.

Turn off the device after removing the printhead

After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.

Replace the printheads.

Something on the page is missing or incorrect

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see

Print the print quality diagnostic page.

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see

Set minimum margins.

Maintain the

Check the color print settings

Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Change print settings.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see

media.

Solve printing problems

Load

Chapter 8

Check the media size

• Content on a page might be cut off if the document size is larger than the media that you are using.

• Make sure the media size selected in the printer driver match the size of media loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your device. For more information, see

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see

Check the device location and length of USB cable

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings properly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Set minimum margins.

Change print settings.

The device prints half a page, then ejects the paper

Check the ink cartridges

The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, see

Replace the ink cartridges.

Poor print quality and unexpected printouts

• Poor quality printouts Meaningless characters print

• Ink is smearing

• Ink is not filling the text or graphics completely

• Output is faded or dull colored

• Colors are printing as black and white

• Wrong colors are printing

• Printout shows bleeding colors

• Colors do not line up properly

• Lines or dots are missing from text or graphics

•

70 Maintain and troubleshoot

Poor quality printouts

Check the printheads and ink cartridges

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see

Print the print quality diagnostic page.

Check the paper quality

The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see

Check the type of media loaded in the device

• Make sure the tray supports the type of media you have loaded. For more information, see

• Make sure you have selected the tray in the print driver that contains the media that you want to use.

Check the device location and length of USB cable

Understand specifications for supported media.

Meaningless characters print

If an interruption occurs to a job that is printing, the device might not recognize the rest of the job.

Cancel the print job and wait for the device to return to the ready state. If the device does not return to the ready state, cancel all jobs and wait again. When the device is ready, resend the job. If prompted by the computer to retry the job, click Cancel.

Select print media.

Check the cable connections

If the device and computer are connected with a USB cable, the problem may be due to a poor cable connection. Make sure the cable connections at both ends are secure. If the problem persists, turn off the device, disconnect the cable from the device, turn on the device without connecting the cable, and delete any remaining jobs from the print spooler. When the Power light is on and not flashing, reconnect the cable.

Check the document file

The document file may be damaged. If you can print other documents from the same application, try printing a backup copy of your document, if available.

Poor print quality and unexpected printouts

Chapter 8

Ink is smearing

Check the print settings

• When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features (Windows) or ink features (Mac OS). However, note that decreasing ink saturation might give printouts a "washed-out" quality.

• Color documents that have rich, blended colors can wrinkle or smear when printed using the Best print quality. Try using another print mode, such as Normal, to reduce ink, or use HP Premium Paper designed for printing vivid color documents. For more information, see

Check the media type

Some types of media do not accept ink well. For these types of media, ink will dry more slowly and smearing may occur. For more information, see

Change print settings.

Ink is not filling the text or graphics completely

Check the media type

Some media types are not suitable for use with the device. For more information, see

Select print media.

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see

Print the print quality diagnostic page.

Output is faded or dull colored

Check the print mode

The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is good for printing drafts. To get better results, select Normal or Best. For more information, see

Check the paper type setting

When printing on transparencies or other special media, select the corresponding media type in the print driver. For more information, see

sized media.

Change print settings.

Colors are printing as black and white

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see

72 Maintain and troubleshoot

Change print settings.

Print on special and custom-

Wrong colors are printing

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. For information on changing this setting, see

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see

Print the print quality diagnostic page.

Printout shows bleeding colors

Check the ink cartridges

Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the device or printhead. HP does not guarantee or support refilled ink cartridges. For ordering information, see

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see

Print the print quality diagnostic page.

Change print settings.

HP supplies and accessories.

Colors do not line up properly

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see

Print the print quality diagnostic page.

Check the graphics placement

Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page.

Lines or dots are missing from text or graphics

Check the printheads

Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions. For more information, see

Print the print quality diagnostic page.

Solve paper-feed problems

For information on resolving jams, see Clear a jam in the device.

Solve paper-feed problems

Chapter 8

Optional Tray 2 cannot be inserted

• Reinsert the tray. Make sure it is aligned with the device opening.

• Check for a paper jam. For more information, see

Another paper-feed problem is occurring

Media is not supported for the printer or tray

Use only media that is supported for the device and the tray being used. For more information, see

Media is not picked up from a tray

• Make sure media is loaded in the tray. For more information, see the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

• When using thin special media, make sure that the tray is completely loaded. If you are using special media that is only available in small quantities, try placing the special media on top of other paper of the same size to help fill the tray. (Some media is picked up more easily if the tray is full.)

• If you are using thick special media (such as brochure paper), load media so that the tray is between 1/4 and 3/4 full. If necessary, place the media on top of other paper of the same size so that the stack height is within this range.

Understand specifications for supported media.

Clear a jam in the device.

Load media. Fan

Media is not coming out correctly

• Make sure the output tray extension is extended; otherwise, printed pages may fall off the device.

• Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.

74 Maintain and troubleshoot

Pages are skewing

• Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the device and reload the media properly, making sure that the paper guides are properly aligned.

• Make sure the rear access panel or optional duplexer is properly installed.

• Load media into the device only when it is not printing.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure the tray is not overloaded with paper.

• When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing the device to jam or pick multiple sheets at one time.

• Use HP media for optimum performance and efficiency.

Solve copy problems

If the following topics do not help, see Support and warranty for information about HP support.

No copy came out

• Check the power Make sure that the power cord is securely connected, and the device turned on.

• Check the status of the device

• The device might be busy with another job. Check the control-panel display for

information about the status of jobs. Wait for any job that is processing to finish.

• The device might be jammed. Check for jams. See

• Check the trays Make sure that media is loaded. See

Clear jams.

Load media for more information.

Solve copy problems

Chapter 8

Copies are blank

• Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See

• Check the settings The contrast setting might be set too light. Use the Copy button on the control

panel to create darker copies.

Documents are missing or faded

• Check the media The media might not meet Hewlett-Packard media specifications (for example, the

media is too moist or too rough). See

• Check the settings The quality setting of Fast (which produces draft-quality copies) might be

responsible for the missing or faded documents. Change to the Normal or Best setting.

• Check the original

• The accuracy of the copy depends on the quality and size of the original. Use

the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast.

• Colored backgrounds might cause images in the foreground to blend into the

background, or the background might appear in a different shade.

Select print media for more information.

Size is reduced

• The reduce/enlarge or other copy feature might have been set from the control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size.

• The HP photo and imaging software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP photo and imaging software for more information.

Copy quality is poor

• Take steps to improve the copy quality

• Use quality originals.

• Load the media correctly. If the media is loaded incorrectly, it might skew,

causing unclear images. See

• Use or make a carrier sheet to protect your originals.

• Check the device

• The scanner lid might not be closed properly.

• The scanner glass or lid backing might need cleaning. See

for more information.

Select print media for more information.

Clean the device

76 Maintain and troubleshoot

Copy defects are apparent

•

Vertical white or faded stripes

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See

•

Too light or dark

Try adjusting the contrast and copy-quality settings.

•

Unwanted lines

The scanner glass, lid backing, or frame might need cleaning. See

device for more information.

•

Black dots or streaks

Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the device. See information.

•

Unclear text

• Try adjusting the contrast and copy-quality settings.

• The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see

•

Incompletely filled text or graphics

Try adjusting the contrast and copy-quality settings.

•

Large, black typefaces look splotchy (not smooth)

The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see

•

Horizontal grainy or white bands in light-gray to medium-gray areas

The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see

Select print media for more information.

Clean the

Clean the device for more

Change the copy settings.

The device prints half a page, then ejects the paper

Check the ink cartridges

The ink cartridges may have run out of ink, and the print job was cancelled. Replace the ink cartridges, and then resend the print job to the device. For more information, see

Replace the ink cartridges.

Solve scan problems

If the following topics do not help, see Support and warranty for information about HP support.

NOTE: If you are starting the scan from a computer, see the software Help for

troubleshooting information.

Solve scan problems

Chapter 8

Scanner did nothing

• Check the original

Make sure that the original is placed on the scanner glass correctly. For more information, see

• Check the device

The device might be coming out of PowerSave mode after a period of inactivity, which delays processing a short while. Wait until the device reaches the READY state.

Scan takes too long

• Check the settings

• If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results when scanning or copying, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly.

• If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information.

• Check the status of the device

If you sent a print or copy job before you tried to scan, the scan starts if the scanner is not busy. However, the printing and scanning processes share memory, which means that the scan might be slower.

Load an original on the scanner glass.

Part of the document did not scan or text is missing

• Check the original

• Make sure that you loaded the original correctly. For more information, see

Load originals.

• Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original.

• Check the settings

• Make sure that the input media size is large enough for the original that you are scanning.

• If you are using the HP photo and imaging software, the default settings in the HP photo and imaging software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP photo and imaging software for instructions about changing the properties.

78 Maintain and troubleshoot

Text cannot be edited

• Check the settings

• Make sure that the OCR software is set to edit text.

• When you scan the original, make sure that you select a document type that creates editable text. If text is classified as a graphic, it is not converted to text.

• Your OCR program might be linked to a word-processing program that does not perform OCR tasks. See the product software Help for more information about linking programs.

• Check the originals

• Make sure that you placed the original correctly on the scanner glass. For more information, see

• The OCR program might not recognize text that is tightly spaced. For example, if the text that the OCR program converts has missing or combined characters, "rn" might appear as "m."

• The accuracy of the OCR program depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality.

• Colored backgrounds can cause images in the foreground to blend too much. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. If you are performing an OCR operation on an original, any colored text on the original does not scan well, if at all.

Error messages appear

"Unable to activate TWAIN source" or "An error occurred while acquiring the image"

• If you are acquiring an image from another device, such as a digital camera or another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the device software.

• Make sure that you have connected the USB Device Cable to the correct port on the back of your computer.

• Verify that the correct TWAIN source is selected. In the software, check the TWAIN source by selecting Select Scanner on the File menu.

Load originals.

Scanned image quality is poor

The original is a second-generation photo or picture

Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which degrades the quality. Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of the original.

• To eliminate the patterns, try reducing the size of the image after scanning.

• Print the scanned image to see if the quality is better.

• Make sure that the resolution and color settings are correct for the type of scan job.

Solve scan problems

Chapter 8

Text or images on the back of a two-sided original appear in the scan

Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent.

The scanned image is skewed (crooked)

The original might have been placed incorrectly. Be sure to use the media guides when you place the original on the scanner glass. For more information, see

Load

originals.

The image quality is better when printed

The image that appears on the screen is not always an accurate representation of the quality of the scan.

• Try adjusting your computer monitor settings to use more colors (or levels of gray).

On Windows computers, you typically make this adjustment by opening Display on the Windows control panel.

• Try adjusting the resolution and color settings.

The scanned image shows blots, lines, vertical white stripes, or other defects

• If the scanner glass is dirty, the image produced does not have optimum clarity. See

Clean the device for cleaning instructions.

• The defects might be on the original and not a result of the scanning process.

Graphics look different from the original

The graphics settings might not be suitable for the type of scan job that you are performing. Try changing the graphics settings.

Take steps to improve the scan quality

• Use high-quality originals.

• Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see

Load originals.

• Adjust the software settings according to how you plan to use the scanned page.

• Use or make a carrier sheet to protect your originals.

• Clean the scanner glass. See

Clean the scanner glass for more information.

Scan defects are apparent

•

Blank pages

Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass.

•

Too light or dark

• Try adjusting the settings. Be sure to use the correct resolution and color

settings.

• The original image might be very light or dark or might be printed on colored

paper.

•

Unwanted lines

Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass. Try cleaning the scanner glass. See

80 Maintain and troubleshoot

Clean the device for more information.

•

Black dots or streaks

• Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass, the scanner glass might be dirty or scratched, or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. See more information. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced.

• The defects might be on the original and not a result of the scanning process.

•

Unclear text

Try adjusting the settings. Make sure that the resolution and color settings are correct.

•

Size is reduced

The HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

•

Hardware installation suggestions Software installation suggestions

•

Hardware installation suggestions

Check the device

• Make sure that all packing tape and material have been removed from outside and inside the device.

• Make sure that the device is loaded with paper.

• Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the control panel.

• Make sure that the device can print a self-test diagnostic page.

Clean the device for

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the device and to a working power outlet.

Check the printheads and ink cartridges

• Make sure that you have removed the orange caps from the printheads.

• Make sure that all of the printheads and ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The device cannot work if they are not all installed.

• Make sure that the printhead latch is closed properly.

• If the display shows a printhead error message, clean the contacts on the printheads.

Troubleshoot installation issues

Chapter 8

Check the computer system

• Make sure that your computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

Check the device to ensure the following

• Power light is on and not blinking. When the device is first turned on, it takes approximately 45 seconds to warm up.

• The device is in the Ready state, and no other lights on the control panel are lit or blinking. If lights are lit or blinking, see the message on the control panel.

• Ensure power cord and other cables are working, and are firmly connected to the device.

• All packing tapes and materials are removed from the device.

• Rear access panel or duplexer is locked into place.

• Paper is loaded correctly in the tray, and is not jammed in the device.

• Ensure the orange protective caps have been removed from each printhead.

• Printheads and ink cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact.

• Printhead latch and all covers are closed.

Software installation suggestions

Verify installation preliminaries

• Make sure to use the Starter CD that contains the correct installation software for your operating system.

• Before installing software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (

www.hp.com/support).

Check or perform the following

• Make sure the computer meets the system requirements.

• Before installing software on a Windows computer, ensure all other programs are closed.

• If the computer does not recognize the path to the CD drive that you typed, ensure you are specifying the correct drive letter.

• If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the device driver from the HP Web site (

support).

82 Maintain and troubleshoot

www.hp.com/

• In the Windows device manager, make sure that the USB drivers have not been disabled.

• If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver.

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.

• Make sure that you are printing with media that meets specifications. For more information, see

• Make sure that you are printing with media that is not wrinkled, folded, or damaged.

• Make sure that the device is clean. For more information, see

• Make sure that the trays are loaded correctly and are not too full. For more information, see

Clear a jam in the device

To clear a jam

1. Remove all media from the output tray.

2. Check the rear access panel or the duplexer. a. Push the button on either side of the rear access panel or the duplexer, and

then remove the panel or unit.

Select print media.

Clean the device.

Load media.

b. Locate any jammed media inside the device, grasp it with both hands and then

pull it toward you.

Clear jams

Chapter 8

c. If the jam is not there, push the latch on the top of the duplexer and lower its

cover. If the jam is inside, carefully remove it. Close the cover.

d. Reinsert the rear access panel or the duplexer into the device.

3. If you cannot locate the jam, lift the output tray and check for a jam in Tray 1. If

media is jammed in the tray, do the following:

a. Raise the output tray. b. Pull the paper toward you.

c. Lower the output tray.

4. Open the print carriage access door. If there is paper remaining inside the device,

ensure the carriage has moved to the right of the device, free any paper scraps or wrinkled media, and pull the media towards you through the top of the device.

WARNING! Do not reach into the device when it is on and the carriage is

stuck. When you open the print carriage access door, the carriage should return to its position on the right side of the device. If it does not move to the right, turn off the device before you remove any jam.

5. After clearing the jam, close all covers, turn on the device (if you turned it off) and

resend the print job.

84 Maintain and troubleshoot

Tips for avoiding jams

• Make sure that nothing is blocking the paper path.

• Do not overload the trays. For more information, see

supported media.

• Load paper properly and when the device is not printing. For more information, see

Load media.

• When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the device, causing it to jam or pick multiple sheets at one time.

• Do not use media that is curled or crumpled.

• Always use media that conforms with specifications. For more information, see

Select print media.

• Make sure the output tray is not overly full.

• Make sure media is aligned against the right side of a tray.

• Make sure the media length and width guides are adjusted snugly against the media, but do not crinkle or bend it.

Understand specifications for

Clear jams

HP supplies and accessories

This section provides information on HP supplies and accessories for the device. The information is subject to changes, visit the HP Web site ( may also make purchases through the Web site.

•

Order printing supplies online

•

Accessories

• Supplies

Order printing supplies online

Besides the HP Web site, you may order printing supplies using the following tools:

• Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.

• HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support panel, click the Shop for HP Supplies drop-down menu, and then choose Online.

Accessories

HP automatic two-sided printing accessory

350-sheet input tray CB007A Optional second tray for up to 350

HP Jetdirect 175x Print Server-Fast Ethernet*

HP Jetdirect en3700 Fast Ethernet Print Server*

HP Jetdirect ew2400 802.11g Wireless Print Server*

C9278A Auto-duplexer allowing printing on

J6035C External print server (USB 1.0)

J7942A External print server (USB 2.0)

J7951A Wireless or wired external print server

www.hpshopping.com) for the latest updates. You

both sides of a sheet of paper automatically

pages of plain paper

*Only supports print functionality.

Supplies

• Ink cartridges

• Printheads

• HP media

Ink cartridges

Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replacing. You can find the cartridge number in the following places:

• On the self-test diagnostic page. For more information, see

diagnostic page.

• On the label of the ink cartridge you are replacing.

• Toolbox (Windows): Click the Estimated Ink Level tab, and then click the Cartridge Details button to view information about replacement ink cartridges.

• HP Printer Utility (Mac OS): Open the Information and Support panel, and then click Supply Info.

86 HP supplies and accessories

Understand the self-test

NOTE: The availability of ink cartridges varies by country/region. If you live in Europe, go to

www.hp.com/eu/hard-to-find-supplies to locate information on HP ink cartridges.

Printheads

HP 88 Black and Yellow C9381A

HP 88 Magenta and Cyan C9382A

HP media

To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.

Choose your country/region, and then select Buy or Shopping.

Supplies 87

Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

Hewlett-Packard limited warranty statement

•

• Obtain electronic support

•

Obtain HP telephone support

• Prepare the device for shipment

• Pack the device

88 Support and warranty

Hewlett-Packard limited warranty statement

Appendix B

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

• Access online support pages.

• Send HP an e-mail message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for software updates.

You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which provide easy, step-by-step solutions to common printing problems. For more information, see

Toolbox (Windows) or HP Printer Utility (Mac OS).

Support options and availability vary by product, country/region, and language.

Obtain HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

This section contains the following topics:

•

Before you call

• Support process

•

HP support by phone

• Additional warranty options

• HP Quick Exchange Service (Japan)

•

Call HP Korea customer support

Before you call

Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.

To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP.

1. Print the self-test diagnostic page of the device. For more information, see

self-test diagnostic page. If the device does not print, get the following information ready:

• Device model

• Model number and serial number (check the back of the device)

2. Check the operating system that you are using, such as Windows XP.

3. If the device is connected to the network, check the network operating system.

4. Note how the device is connected to your system, such as through USB or network

connection.

5. Obtain the version number of the printer software. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.)

6. If you have a problem printing from a particular application, note the application and version number.

90 Support and warranty

Understand the

Support process

If you have a problem, follow these steps

1. Check the documentation that came with the device.

2. Visit the HP online support Web site at

to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the HP All-in-One

• Valuable troubleshooting information for common problems

• Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3. Call HP support. Support options and availability vary by device, country/region, and language.

www.hp.com/support. HP online support is available

HP support by phone

This section contains the following topics:

• Phone support period

• Telephone support numbers

• Placing a call

•

After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see

www.hp.com/support.

Obtain HP telephone support

Appendix B

92 Support and warranty

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide the following information:

• Model number (located on the label on the front of the device)

• Serial number (located on the back or bottom of the device)

• Messages that appear when the situation occurs

• Answers to these questions:

• Has this situation happened before?

• Can you re-create it?

• Did you add any new hardware or software to your computer at about the time that this situation began?

• Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: the support phone number for your country/region to learn more about support options.

www.hp.com/support. Contact your HP dealer or call

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/

support, select your country/region and language, then explore the services and warranty area for

information about the extended service plans.

Obtain HP telephone support

Appendix B

HP Quick Exchange Service (Japan)

For instructions on how to pack your device for exchange, see Pack the device.

Call HP Korea customer support

94 Support and warranty

Prepare the device for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and keep the following items before returning your device:

• The ink cartridges and printheads

• The control-panel faceplate

• The power cord, USB cable, and any other cable connected to the device

• Any paper loaded in the input tray

• Remove any originals you might have loaded in the device

This section contains the following topics:

•

Remove the ink cartridges and printheads before shipment

• Remove the control-panel faceplate

Remove the ink cartridges and printheads before shipment

Before you return the device, make sure you remove your ink cartridges and printheads.

NOTE: This information does not apply to customers in Japan.

To remove ink cartridges before shipment

1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn

on, skip this step and go to step 2.

NOTE: If the device does not turn on, you can unplug the power cord and then

manually slide the print carriage to the far right side to remove the ink cartridges.

2. Gently pull open the ink cartridge cover.

Prepare the device for shipment

Appendix B

3. Remove the ink cartridges from their slots by grasping each between your thumb and

forefinger and pulling it firmly toward you.

4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them

aside. Do not send them with the device unless the HP customer support call agent instructs you to.

5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to its

home position (on the left side).

6. After the scanner is idle and has returned to its parked position, press the Power button to

turn off the device.

To remove printheads before shipment

1. Open the top cover.

2. If the carriage does not move to the left automatically, press and hold the OK button for 5

seconds. Wait for the carriage to stop moving.

3. Lift the printhead latch.

4. Lift the handle of a printhead and use it to pull the printhead out of its slot.

5. Place the printheads in an airtight plastic container so they will not dry out, and put them

aside. Do not send them with the device unless the HP customer support call agent instructs you to.

6. Close the top cover.

7. After the scanner is idle and has returned to its parked position, press the Power button to

turn off the device.

Remove the control-panel faceplate

Complete the following steps once you have removed the ink cartridges and printheads.

NOTE: This information does not apply to customers in Japan.

CAUTION: The device must be unplugged before following these steps.

CAUTION: The replacement device will not be shipped with a power cord. Store the power

cord in a safe place until the replacement arrives.

To remove the control-panel faceplate

1. Press the Power button to turn off the device.

2. Unplug the power cord, and then disconnect it from the device. Do not return the power cord

with the device.

96 Support and warranty

HP PRO L7400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1 Get started

Find other resources for the product

Understand the device parts

Front view

Printing supplies area

Back view

Control panel buttons and lights

Connection information

Install the accessories

Install the duplexer

Install Tray 2

Turn on accessories in the print driver

To turn on accessories on Windows computers

To turn on accessories on Macintosh computers

3 Use the device

Use control panel menus

Control-panel message types

Status messages

Warning messages

Error messages

Critical error messages

Change device settings

Use the HP Solution Center (Windows)

Use the HP photo and imaging software

Load originals

Load an original on the scanner glass

Select print media

Tips for selecting and using print media

Understand specifications for supported media

Understand supported sizes

Understand supported media types and weights

Set minimum margins

Load media

Configure trays

Print on special and custom-sized media

Print borderless

4 Print

Change print settings

Change settings from an application for current jobs (Windows)

Change default settings for all future jobs (Windows)

Change settings (Mac OS)

Print on both sides (duplexing)

Guidelines for printing on both sides of a page

Perform duplexing

Cancel a print job

5 Copy

Make copies from the control panel

Change the copy settings

Set the number of copies

Set the copy paper size

Set the copy paper type

Change copy speed or quality

Resize an original to fit onto letter or A4 paper

Copy a legal-size document onto letter paper

Adjust the lightness and darkness of your copy

Enhance blurred areas of your copy

Enhance light areas of your copy

Cancel a copy job

6 Scan

Scan an original

Scan an original to a program on a computer (direct connection)

Scan from a TWAIN-compliant or a WIA-compliant program

Scan from a TWAIN-compliant program

Scan from a WIA-compliant program

Edit a scanned original

Edit a scanned photo or graphic

Edit a scanned document using optical character recognition (OCR) software

Change scan settings

Cancel a scan job

7 Configure and manage

Manage the device

Monitor the device

Administer the device

Use device management tools

Toolbox (Windows)