HP Photosmart Pro B8300 series
HP Photosmart Pro B8300 series
User's Guide
Copyright Information
Acknowledgements
Safety Information
© 2006 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
ENERGY STAR® and the ENERGY STAR
logo® are U.S. registered marks of the
United States Environmental Protection
Agency. Details on the proper use of the
marks are explained in the "Guidelines for
Proper use of the ENERGY STAR® Name
and International Logo."
HP ColorSmart III and HP PhotoREt IV are
trademarks of Hewlett-Packard Company.
Microsoft®, Windows®, Windows XP®, and
Windows NT® are U.S.-registered
trademarks of Microsoft Corporation.
Pentium® is a U.S.-registered trademark of
Intel Corporation.
Always follow basic safety precautions when
using this product to reduce risk of injury from
fire or electric shock.
Read and understand all instructions in the
documentation that comes with the printer.
Use only a grounded electrical outlet when
connecting this product to a power source. If
you do not know whether the outlet is
grounded, check with a qualified electrician.
Observe all warnings and instructions
marked on the product.
Unplug this product from wall outlets before
cleaning.
Do not install or use this product near water,
or when you are wet.
Install the product securely on a stable
surface.
Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
If the product does not operate normally,
see
Troubleshooting.
There are no user-serviceable parts inside.
Refer servicing to qualified service
personnel.
Table of contents
1 Welcome
Special features .................................................................................................................................... 2
Using this guide .................................................................................................................................... 3
Finding other resources for the product ............................................................................................... 4
2 Getting started
Understanding the printer parts and functions ..................................................................................... 6
Front view (trays, cover, and print cartridge cradle) ............................................................ 6
Front view (input tray) .......................................................................................................... 7
Printer lights ......................................................................................................................... 7
Back view ............................................................................................................................. 8
Configuring the printer (Windows) ........................................................................................................ 9
Direct connection ................................................................................................................. 9
Installing printer software and sharing the printer ................................................................ 9
To install the software before connecting the printer .......................................... 9
To connect the printer before installing the software .......................................... 9
To share the printer on a locally shared network .............................................. 10
Configuring the printer (Mac OS) ....................................................................................................... 11
To install the software for a locally shared network or for a direct connection .................. 11
To share the printer on a locally shared network ............................................................... 12
Uninstalling the printer software ......................................................................................................... 13
Customizing the printer software setup program ................................................................................ 14
Installing other software ..................................................................................................................... 15
3 Using print cartridges and accessories
Using the print cartridges ................................................................................................................... 18
Supported print cartridges ................................................................................................. 18
Inserting the print cartridges .............................................................................................. 18
To install or replace a print cartridge ................................................................. 19
Aligning the print cartridges ............................................................................................... 20
Cleaning the print cartridges .............................................................................................. 21
To clean the print cartridges automatically ........................................................ 21
For Windows ..................................................................................... 21
For Macintosh ................................................................................... 22
Maintaining the print cartridges .......................................................................................... 22
Storing the print cartridges ................................................................................ 22
Printing with a single print cartridge ................................................................................... 23
Calibrating the color ........................................................................................................... 24
Installing the optional automatic two-sided printing accessory (duplex unit) ...................................... 25
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4 Printing and loading media
Selecting print media .......................................................................................................................... 28
Tips for selecting and using print media ............................................................................ 28
Understanding specifications for supported media ............................................................ 28
Setting minimum margins .................................................................................................. 35
Loading media in the input tray .......................................................................................................... 37
Using the automatic paper-type sensor .............................................................................................. 39
Changing print settings ....................................................................................................................... 40
Understanding smart software features ............................................................................................. 41
Printing digital photographs ................................................................................................................ 42
Enhanced color printing ..................................................................................................... 42
Understanding digital photography technologies ............................................................... 43
HP Photosmart Essential software .................................................................................... 44
Printing borderless ............................................................................................................................. 45
Printing in grayscale ........................................................................................................................... 47
Printing panoramic photos .................................................................................................................. 48
Printing a document ........................................................................................................................... 50
Printing with the front or rear manual feed slot ................................................................................... 51
Changing the software settings ......................................................................................... 51
Loading the front manual feed slot .................................................................................... 52
Loading the rear manual feed slot ..................................................................................... 53
Printing on various media types ......................................................................................................... 54
Printing on custom-sized paper .......................................................................................................... 55
Printing on envelopes ......................................................................................................................... 56
Printing on cards and smaller-sized media ........................................................................................ 58
Printing multiple pages on a single sheet of paper ............................................................................. 61
Printing booklets ................................................................................................................................. 62
Performing manual booklet printing ................................................................................... 62
Performing automatic booklet printing ............................................................................... 62
Printing posters .................................................................................................................................. 64
Printing banners ................................................................................................................................. 65
Printing labels ..................................................................................................................................... 66
Printing iron-on transfers .................................................................................................................... 67
Printing on both sides (duplexing) ...................................................................................................... 68
Guidelines for printing on both sides of the paper ............................................................. 68
Performing manual duplexing ............................................................................................ 68
Performing auto-duplexing ................................................................................................. 69
Cancelling a print job .......................................................................................................................... 72
Understanding supported media sizes .............................................................. 28
Understanding supported media types ............................................................. 34
Understanding supported media weights and capacities .................................. 35
Guidelines for printing photographs .................................................................. 42
PhotoREt printing .............................................................................................. 43
4800 x 1200 optimized dpi ................................................................................ 43
Printing Exif Print-enhanced photographs ......................................................... 43
Advantages of using the duplex unit ................................................................. 70
5 Using the Toolbox
Toolbox overview ............................................................................................................................... 74
Printer Status tab ................................................................................................................................ 75
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Information tab ................................................................................................................................... 76
Printer Services tab ............................................................................................................................ 80
Using the HP Printer Utility (Macintosh) ............................................................................................. 81
6 Troubleshooting
Troubleshooting tips and resources ................................................................................................... 84
General troubleshooting tips .............................................................................................................. 85
Printing a demo page ......................................................................................................................... 86
Printing a diagnostics page ................................................................................................................ 87
Resolving printing problems ............................................................................................................... 88
HP Instant Support ............................................................................................................ 76
Security and privacy .......................................................................................................... 77
To gain access to HP Instant Support ............................................................................... 77
myPrintMileage .................................................................................................................. 77
How Do I... ......................................................................................................................... 78
Viewing the HP Printer Utility panels ................................................................................. 81
Printer shuts down unexpectedly ....................................................................................... 88
Check power and power connections ............................................................... 88
Check printer vents ........................................................................................... 88
All printer lights are blinking ............................................................................................... 88
A non-recoverable error has occurred. ............................................................. 88
Printer is not responding (nothing prints) ........................................................................... 88
Check printer setup ........................................................................................... 88
Check the print cartridge initialization ............................................................... 88
Check the printer software installation .............................................................. 88
Check cable connections .................................................................................. 88
Check printer setup for network environment ................................................... 89
Check any personal firewall software installed on the computer ...................... 89
Printer does not accept a print cartridge ............................................................................ 89
Print cartridge does not fit the printer ................................................................ 89
Printer does not recognize the print cartridge ................................................... 89
Clean the print cartridge contacts ..................................................................... 89
The printer is rejecting the pen .......................................................................................... 90
Printer takes a long time to print ........................................................................................ 91
Check the system configuration ........................................................................ 91
Verify the number of software programs running on the computer ................... 91
Check the printer software settings ................................................................... 91
A large file is printing ......................................................................................... 91
The printer may be in Ink-backup Printing Mode .............................................. 91
Blank page printed ............................................................................................................. 92
Check for empty print cartridges ....................................................................... 92
The protective tape on the print cartridge nozzle has not been removed. ........ 92
Check media settings ........................................................................................ 92
Something on the page is missing or incorrect .................................................................. 92
Check margin settings ....................................................................................... 92
The printer may be in Ink-backup Printing Mode .............................................. 92
Verify the ink levels of the print cartridges ........................................................ 92
The print cartridges may need to be cleaned .................................................... 92
Check color print settings .................................................................................. 92
Check the print location and length of USB cable ............................................. 93
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Placement of the text or graphics is wrong ........................................................................ 93
Check how the media is loaded ........................................................................ 93
Check the media size ........................................................................................ 93
Check margin settings ....................................................................................... 93
Check the page-orientation setting ................................................................... 93
Check the printer location and length of USB cable .......................................... 93
Poor print quality and unexpected printouts ....................................................................................... 94
Poor quality printouts ......................................................................................................... 94
Check the print cartridges ................................................................................. 94
The printer may be in Ink-backup Printing Mode .............................................. 94
Verify the ink levels of the print cartridges ........................................................ 94
The print cartridges may need to be cleaned .................................................... 94
Check the paper quality .................................................................................... 94
Check the type of media loaded in the printer ................................................... 95
Check rollers in the printer ................................................................................ 95
Check the printer location and length of USB cable .......................................... 95
Meaningless characters print ............................................................................................. 95
Check the cable connections ............................................................................ 95
Check the document file .................................................................................... 95
Ink is smearing ................................................................................................................... 95
Check print settings ........................................................................................... 95
Check the media type ....................................................................................... 95
Check the margin settings ................................................................................. 96
Ink is not filling the text or graphics completely ................................................................. 96
The printer may be in Ink-backup Printing Mode .............................................. 96
Verify the ink levels of the print cartridges ........................................................ 96
The print cartridges may need to be cleaned .................................................... 96
Check the media type ....................................................................................... 96
The print settings may need to be changed ....................................................................... 96
Output is faded or dull colored ........................................................................................... 96
Check the print mode ........................................................................................ 96
You may not be using the best print cartridge for the project ............................ 96
Check the paper type setting ............................................................................ 97
Check the print cartridges ................................................................................. 97
Colors are printed as black and white ................................................................................ 97
Check the print settings ..................................................................................... 97
The printer is printing in Ink-backup Printing Mode ........................................... 97
Wrong colors are printing ................................................................................................... 97
Check the print settings ..................................................................................... 97
Check the print cartridges ................................................................................. 97
Printout shows bleeding colors .......................................................................................... 97
Check the print settings ..................................................................................... 97
Check the print cartridges ................................................................................. 97
Colors do not line up properly ............................................................................................ 98
Check the print cartridges ................................................................................. 98
Check the graphics placement .......................................................................... 98
Lines or dots are missing from text or graphics ................................................................. 98
The printer may be in Ink-backup Printing Mode .............................................. 98
Verify the ink levels of the print cartridges ........................................................ 98
The print cartridges may need to be cleaned .................................................... 98
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Check the print cartridge contact pads .............................................................. 98
Resolving paper-feed problems ......................................................................................................... 99
Another paper feed problem is occurring ........................................................................... 99
Media is not supported for the printer or tray .................................................... 99
Media is not picked up from input tray .............................................................. 99
Media is not coming out correctly ...................................................................... 99
Pages are skewing ............................................................................................ 99
Multiple pages are being picked up ................................................................... 99
Troubleshooting installation issues .................................................................................................. 100
Problems printing an alignment page .............................................................................. 100
Problems installing software ............................................................................................ 100
Verify the computer requirements ................................................................... 100
Verify installation preliminaries ........................................................................ 100
Reinstall the printer software ........................................................................... 100
Clearing jams ................................................................................................................................... 101
Tips for avoiding paper jams ............................................................................................ 103
Resolving photo printing problems ................................................................................................... 104
Resolving borderless printing problems ........................................................................................... 105
Resolving banner printing problems ................................................................................................. 106
Resolving automatic two-sided printing problems ............................................................................ 107
Resolving network printing problems ............................................................................................... 108
7 Printer lights reference
Understanding the printer lights ....................................................................................................... 110
8 HP supplies and accessories
Ordering printing supplies through the Toolbox ............................................................................... 116
Accessories ...................................................................................................................................... 117
Automatic two-sided printing accessory .......................................................................... 117
USB cable ........................................................................................................................ 117
Network interface ............................................................................................................. 117
Supplies ............................................................................................................................................ 118
Print cartridges ................................................................................................................. 118
Photo papers ................................................................................................................... 118
Inkjet papers .................................................................................................................... 119
Transparency films .......................................................................................................... 119
Specialty papers .............................................................................................................. 119
Greeting cards ................................................................................................................. 120
Brochure papers .............................................................................................................. 120
9 Customer support and warranty
Obtaining electronic support ............................................................................................................. 122
HP Instant Support ........................................................................................................................... 123
HP Telephone Support ..................................................................................................................... 124
Before you call ................................................................................................................. 124
Telephone support numbers ............................................................................................ 124
Hewlett-Packard Limited Warranty Statement ................................................................................. 126
10 Printer specifications and Declaration of Conformity
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Printer specifications ........................................................................................................................ 128
Declaration of Conformity ................................................................................................................. 131
11 Regulatory information
FCC statement ................................................................................................................................. 134
Notice to Users in Korea .................................................................................................. 134
Miscellaneous regulatory information ............................................................................................... 135
LEDs classification ........................................................................................................... 135
Regulatory model number ............................................................................................... 135
Environmental product stewardship program ................................................................................... 136
Paper Use ........................................................................................................................ 136
Plastics ............................................................................................................................ 136
Recycling program ........................................................................................................... 136
HP inkjet supplies recycling program ............................................................................... 136
Materials handling ............................................................................................................ 136
Energy consumption - Energy Star .................................................................................. 136
Energy consumption - Federal Energy Management Program ....................................... 137
Disposal of Waste Equipment by Users in Private Households in the European Union .................. 138
Index ................................................................................................................................................................. 139
viii ENWW
1Welcome
Thank you for buying this HP Photosmart printer.
This section contains the following information:
Special features
●
Using this guide
●
Finding other resources for the product
●
ENWW 1
Special features
This printer is equipped with several exciting features.
Digital photo printing – Print high-quality color and black-and-white photographs.
●
Wide-format printing – Print on sizes up to 330 x 483 mm (13 x 19 inches) or A3+ borderless.
●
Borderless printing – Use the entire page surface when printing photos and cards by using the
●
borderless printing feature. Prints up to 330 x 483 mm (13 x 19 inches) or A3+ borderless.
Ink backup mode – Continue printing with one print cartridge when the other print cartridge runs
●
out of ink.
Color management – The printer software translates the colors of your photo from their current
●
color space to the selected color space in the printer driver. See printer driver online help for more
information.
Automatic paper-type sensor – The printer automatically selects the print settings that are
●
appropriate for the media in the printer, particularly when used with HP media.
Cancel button – Cancel unwanted print jobs at the touch of a button.
●
Power-saving mode – The printer goes into a low-power, energy-efficient mode after it has been
●
idle for 30 minutes.
Toolbox – Get status and maintenance information about your printer. It also provides access to
●
the myPrintMileage Web site, documentation, and online help tools for solving printer problems.
Panoramic printing – Print high-quality panoramic photographs with or without borders.
●
Print multiple pages on a single sheet of paper – Use the printer software to print up to 16 pages
●
on a single sheet of paper.
2 Chapter 1 Welcome ENWW
Using this guide
This guide includes the following sections:
Getting started – Describes the printer parts and explains how to connect using a USB cable, how
●
to install the printer software, how to connect to a network, and how to connect to an external print
server.
Using print cartridges and accessories – Explains how to use the print cartridges and how to
●
install the optional duplex unit.
Printing and loading media – Describes and illustrates how to load print media and explains how
●
to print on various media types and sizes. Explains six-ink printing, which enhances the print quality
of photographs, and how to use the borderless printing feature. Also describes the printer driver
features.
Using the Toolbox – Describes the features of the Toolbox (such as ink level information, print
●
cartridge maintenance, and links to troubleshooting instructions), HP Instant Support, and the
myPrintMileage Web site (which keeps track of printer usage information). Also explains how to
order printing supplies directly through the Toolbox.
Troubleshooting – Helps you solve common printer problems such as paper jams or software
●
installation issues, and printing problems such as borderless or photo printing problems.
Printer lights reference – Describes and illustrates printer light combinations, what they indicate,
●
and what action to take if necessary.
HP supplies and accessories – Lists part numbers of the accessories, media, and print cartridges
●
that can be purchased and used with the printer.
Customer support and warranty – Lists support services to obtain assistance for your printer.
●
Printer specifications and Declaration of Conformity – Lists information such as print speeds,
●
tray capacity, and system requirements. Also contains a Declaration of Conformity.
Regulatory information – Contains an FCC statement and other regulatory information, such as
●
EMI statements, LEDs classification, energy consumption, and the regulatory model number.
ENWW Using this guide 3
Finding other resources for the product
You can obtain product information and further troubleshooting resources that are not included in this
guide from the following resources:
Quick Start Guide – Provides instructions for setting up the printer and information about the
●
warranty and safety issues. Included as a printed guide in the box with the printer.
Readme file and release notes – Provides late-breaking information and troubleshooting tips.
●
Included on the Starter CD.
Toolbox – Provides information about print cartridge ink levels and access to printer maintenance
●
services. See
that includes the Toolbox.
Printer-driver onscreen help (Windows) – Provides an explanation of the features in the printer
●
driver. Available from the printer driver.
HP Printer Utility (Macintosh) – Contains tools to calibrate the printer, clean the print cartridges,
●
print a test page, and find Web site support information. See
(Macintosh) for more information.
HP Instant Support – Helps you quickly identify, diagnose, and resolve printing problems. See
●
HP Instant Support for more information. Available through any standard Web browser or through
the Toolbox (Windows).
Starter CD – Includes printer software, a utility that lets you create customized installation
●
packages, an electronic copy of this user's guide, and ordering information. See
Using the Toolbox for more information. Available if you choose an installation option
Using the HP Printer Utility
Troubleshooting
Diagnostics page – Provides information about the printer hardware, such as the firmware version
●
and model number. See
HP Web sites – Provides the latest printer software, product and support information. Go to
●
http://www.hp.com/support/.
HP telephone support – During the warranty period, this support is often free of charge. See
●
HP Telephone Support.
Printing a diagnostics page.
4 Chapter 1 Welcome ENWW
2 Getting started
This section contains the following information:
Understanding the printer parts and functions
●
Configuring the printer (Windows)
●
Configuring the printer (Mac OS)
●
Uninstalling the printer software
●
Customizing the printer software setup program
●
Installing other software
●
ENWW 5
Understanding the printer parts and functions
Front view (trays, cover, and print cartridge cradle)
6
7
1 Extendable input tray
2
Extendable output tray
3 Front manual feed paper guide
4 Front manual feed slot
5 Top cover
6 Print cartridge latch
7 Print cartridge cradle
6 Chapter 2 Getting started ENWW
Front view (input tray)
1 Input tray lock
2
Small media guide
3 Paper width guide
4 Small media ejector
Printer lights
The printer lights provide visual cues about the status of the printer. For more information, see Printer
lights reference.
1 Right print cartridge light (black, photo, or gray print cartridge)
2
3 Cancel button
Left print cartridge light (tri-color print cartridge)
ENWW Understanding the printer parts and functions 7
4 Resume button and light
5 Power button and light
Back view
6
5
4
3
2
5
1 Universal serial bus (USB) port
1
Rear access panel
2
3 Rear manual feed slot
4 Rear manual feed paper guide
5 Rear access panel release buttons
6 Power input
8 Chapter 2 Getting started ENWW
Configuring the printer (Windows)
You can connect the printer directly to a computer, or you can share the printer on a locally shared
network.
NOTE You must have administrator privileges to install a printer driver in Windows 2000,
Windows Server 2000, or Windows XP.
Direct connection
You can connect the printer directly to your computer with a USB cable.
NOTE If you install the printer software and connect a printer to a computer running Windows,
you can connect additional printers to the same computer with USB cables without reinstalling
the printing software.
Installing printer software and sharing the printer
When setting up the printer, HP recommends that you connect the printer after you install the software
because the installation program is designed to provide you with the easiest setup experience.
However, if you have connected the cable first, see
software.
To connect the printer before installing the
To install the software before connecting the printer
It is recommended that you install the Toolbox, which provides status and maintenance information
about your printer. It also provides access to documentation and online help tools for solving printer
problems. If you do not install the Toolbox you will not see printer error messages on your computer
screen and will not have access to the myPrintMileage Web site. See
1. Close any running applications.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically.
If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Autorun.exe, and then click Open. In the Run dialog box,
click OK.
3. On the CD menu, click Install Printer Driver.
4. Follow the instructions on the screen to complete the installation.
5. When prompted, connect the USB cable to the computer and the printer. The Found New
Hardware wizard appears on the computer screen and the printer icon is created in the Printers
folder.
Using the Toolbox.
NOTE You can also share the printer with other computers using a simple form of
networking known as locally shared networking. See
network.
To share the printer on a locally shared
To connect the printer before installing the software
If you connected the printer to the computer before installing the printer software, the Found New
Hardware wizard appeared on the computer screen.
ENWW Configuring the printer (Windows) 9
NOTE If you have turned on the printer, do not turn off the printer or unplug the cable from the
printer while the installation program is running. If you do so, the installation program will not
finish.
1. In the Found New Hardware dialog box that provides the option for selecting a method to locate
the driver, select the Advanced option and click Next.
NOTE Do not allow the Found New Hardware wizard to perform an automatic search for
the driver.
2. Select the check box for specifying the driver location, and ensure that the other check boxes are
clear.
3. Insert the Starter CD into the CD-ROM drive. If the CD menu appears, close the CD menu.
4. Browse to locate the root directory on the Starter CD (for example, D), and then click OK.
5. Click Next, and then follow the instructions on the screen.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically starts the
installation program (this might take a short while). For Windows 98 and Windows Me, you must
complete the installation program at this point if you want to install a non-English driver.
7. Complete the installation process.
NOTE The setup program provides options to install non-driver components such as the
Toolbox, which you are recommended to install. For instructions about installing these
components, follow the steps outlined in
printer.
You can also share the printer with other computers using a simple form of networking known
as locally shared networking. See
To install the software before connecting the
To share the printer on a locally shared network.
To share the printer on a locally shared network
In a locally shared network, the printer is connected directly to the USB connector on a selected
computer (known as the server) and is shared by other computers (clients).
NOTE When sharing a directly connected printer, use the computer that has the newest
operating system as the server. For example, if you have a computer running Windows 2000 and
another computer running an older version of Windows, use the computer running Windows 2000
as the server.
Use this configuration only in small groups or when usage is low. The computer that is connected
to the printer is slowed down when many users print to the printer.
1. From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and
Faxes.
2. Right-click the printer icon, click Properties, and then click the Sharing tab.
3. Click the option to share the printer, and give the printer a share name.
4. If you are sharing the printer with client computers that use other versions of Windows, you can
click Additional Drivers to install their drivers as a convenience to them. This optional step requires
you to have the Starter CD in your CD drive.
10 Chapter 2 Getting started ENWW
Configuring the printer (Mac OS)
You can use the printer with a single Macintosh computer using a USB cable, or you can share the
printer among other users on a network.
To install the software for a locally shared network or for a direct connection
1. Connect the printer to the computer with the USB cable or to the network with a network cable.
2. Insert the Starter CD into the CD-ROM drive, double-click the CD icon on the desktop, and then
double-click the Setup icon.
-or-
Locate the installer in the Installer folder of the Starter CD.
3. Click Install Driver and follow the instructions on the screen for your connection type.
4. Open the Printer Setup Utility, which is located in the Applications\Utilities folder.
5. To add the printer, click the Printers menu, and select Add.
6. For a direct connection, select USB from the menu.
-or-
For a network connection on an IP network, on the drop-down menu, select Auto or Manual.
7. If you select Auto, select the printer from the printer list.
If you select Manual, type the IP address for the printer and click Connect.
8. Click Add. A mark appears beside the printer name, indicating that this printer is now the default
printer.
9. Close the Print Center or the Printer Setup Utility.
10. If necessary, share the printer with other Macintosh computer users.
Direct connection: Share the printer with the other Macintosh computer users. See
●
the printer on a locally shared network.
Network connection: Individual Macintosh computer users who want to use the network
●
printer must install the printer software on their computers.
To share
ENWW Configuring the printer (Mac OS) 11
To share the printer on a locally shared network
When you connect the printer directly, you can still share the printer with other computers using a simple
form of networking known as locally shared networking. Use this configuration only in small groups or
when usage is low. The computer that is connected to the printer is slowed down when many users print
to the printer.
Basic requirements for sharing in a Macintosh environment include the following items:
The Macintosh computers must be using TCP/IP to communicate, and the Macintosh computers
●
must have IP addresses. (AppleTalk is not supported.)
The printer that is being shared must be connected to a built-in USB port on the host Macintosh
●
computer.
Both the host Macintosh computer and the client Macintosh computers that are using the shared
●
printer must have printer-sharing software installed and the printer driver or PPD for the printer that
is installed. (You can run the Installer program to install the printer sharing software and associated
Help files.)
The client Macintosh computers should have the appropriate HP printer drivers installed.
●
The client Macintosh computers must be PowerMac computers.
●
For more information about USB printer sharing, see the support information that is available on the
Apple Web site
http://www.apple.com or the Mac Help on the computer.
To share with other computers running Mac OS X (V10.3 and V10.4)
Use the following steps to share the printer among Macintosh computers that are running Mac OS X
(V10.3 and V10.4):
1. Turn on printer sharing on the computer that is connected to the printer (the host).
2. Open System Preferences, click Sharing, click Services, and then select the Printer Sharing
check box.
3. To print from the other Macintosh computers (the clients) on the network, preselect the printer in
Sharing. Then, choose the neighborhood where the printer is shared and select the printer.
12 Chapter 2 Getting started ENWW
Uninstalling the printer software
To uninstall the software for Windows computers
If you are using Windows 2000 or Windows XP, you must have administrator privileges to uninstall the
printer software.
1. If the printer is connected directly to the computer using a USB cable, disconnect the printer.
2. Close any running applications.
3. From the Start menu, open the Control Panel.
4. Double-click Add/Remove Programs.
5. Select the printing software that you wish to remove.
6. Click the button for adding or removing software.
7. Follow the instructions on the screen to complete the removal of the printer software.
NOTE If the uninstallation process fails, restart the computer and complete the steps
above to uninstall the software.
8. (To run the scrubber utility, complete the following steps.) Disconnect the printer from the
computer.
9. On the computer, restart Windows.
10. Insert the Starter CD in the CD drive. If the CD menu appears, exit the CD menu.
11. Locate the scrubber utility on the Starter CD and run the utility.
For Windows 2000 and Windows XP, use the scrub2k.exe file located in the Utils\Scrubber
●
\Win2k_XP folder.
12. Double-click the scrubber.exe file.
Restart your computer, and re-install the printer driver.
13.
To uninstall the software for Macintosh computers
1. If the printer is connected directly to the computer using a USB cable, disconnect the printer.
2. Restart the computer.
NOTE If you do not restart the computer before you uninstall the software, some files are
not removed from your computer when you run the Uninstall option.
3. Insert the Starter CD into the CD drive.
4. Double-click the CD icon on the desktop.
5. Double-click the installer icon located in the Installer folder and follow the instructions on the screen.
6. When the Main Installation dialog box appears, select Uninstall from the drop-down list located
in the upper-left part of the dialog box.
7. Follow the instructions on the screen to remove the printer software.
ENWW Uninstalling the printer software 13
Customizing the printer software setup program
The Starter CD contains a utility that allows system administrators to create customized installation
packages that can be launched silently. System administrators can then distribute a customized
installation package by sharing it from a local or mapped network drive.
To access the utility, select Customization Utility from the CD menu. A software installation package
with the selected language and selected printer components will be created.
To run the print driver from a customized installation package, open the folder that contains the package
and double-click the Install.bat file.
NOTE The Customization Utility is available only for Windows.
14 Chapter 2 Getting started ENWW
Installing other software
Use HP Photosmart Essential to view and edit photos and image files in Windows. To install this
●
software, insert the HP Photosmart Pro software CD, click the HP Photosmart Essential button
on the CD browser menu, and select it from the list of software shown (see
software).
HP Photosmart Essential
For the Linux driver, visit
●
using Linux with HP printers, visit
NOTE If you are using Windows 2000 or Windows XP, you must have administrator privileges
to install a printer driver.
www.linuxprinting.org to download the software. For information about
hp.sourceforge.net.
ENWW Installing other software 15
16 Chapter 2 Getting started ENWW
3 Using print cartridges and accessories
This section contains the following information:
Using the print cartridges
●
Installing the optional automatic two-sided printing accessory (duplex unit)
●
ENWW 17
Using the print cartridges
Supported print cartridges
To print... Insert this print cartridge in the left
Full-color photos HP Tri-color HP Photo
Black-and-white photos HP Tri-color HP Gray Photo
Text and colored line drawings HP Tri-color HP Black
You can obtain a list of supported print cartridges for your printer in the following locations:
In the Quick Start Guide
●
On the label of the print cartridge that you are replacing
●
In Windows: On the Printer Status tab in the Toolbox, click Cartridge Information, and click
●
Order Information.
stall
Insert this print cartridge in the right
stall
In Mac OS: From the HP Inkjet Toolbox, open the supplies panel.
●
To purchase cartridges and other printer supplies, go to:
http://www.hpshopping.com (U.S.)
●
http://www.hpshopping.ca (Canada)
●
http://www.hp.com/eur/hpoptions (Europe)
●
http://www.hp.com/paper (Asia/Pacific)
●
NOTE The availability of print cartridges varies by country/region. The print cartridges might
come in different sizes.
Inserting the print cartridges
Use only the replacement cartridges that have the same cartridge number as the print cartridge that you
are replacing.
18 Chapter 3 Using print cartridges and accessories ENWW
To install or replace a print cartridge
1. Turn on the printer, open the top cover, and lift the print latch.
CAUTION The print cartridge carriage may be moving into its correct position. Be sure the
print cartridge carriage is parked at the right-hand side of the printer before removing or
installing print cartridges.
2. If you are replacing a print cartridge, grasp the installed print cartridge and slide it out of its
cradle. To ensure you are placing the new print cartridge into the correct position, verify the symbols
on the latch match the symbols on the new cartridge.
3. If you are installing a new print cartridge, remove the print cartridge from its package, and then
remove the clear nozzle protective tape by pulling on the pink pull-tab.
CAUTION To prevent clogs, ink failure, and bad electrical connections, do not touch the
print cartridge ink nozzles or copper contacts, and do not remove the copper contacts.
ENWW Using the print cartridges 19
4. Hold the print cartridge with the copper contacts facing the printer, and then slide the print cartridge
into the cradle.
NOTE Depending on the cartridge size, they may not align with each other.
If you have trouble inserting the print cartridge after lifting the carriage latch, verify the printer
is on and wait a few seconds for the carriage to disengage before inserting the print cartridge.
5. Push down on the print cartridge latch until it snaps closed. Make sure the latch does not spring
back open.
NOTE If you are installing a new print cartridge, the printer will automatically align the print
cartridges and use one sheet of paper to print an alignment page. If you have higher-quality
photo media loaded in the input tray, you may want to load a sheet of plain paper before
installing the new print cartridge.
6. Close the top cover.
Aligning the print cartridges
The printer automatically aligns print cartridges whenever a new print cartridge is installed. However, if
your printout is grainy, has stray dots, or jagged edges, you can realign the print cartridges.
20 Chapter 3 Using print cartridges and accessories ENWW
For Windows
You can align the print cartridges from the Toolbox or the printer driver.
1. Load plain paper into the input tray (see
2. Open the Toolbox from the Printer Propertiessettings. See
-or-
Open the printer driver (see
3. Click the Printer Services tab (Toolbox) or Services tab (printer driver).
4. Click Align Print Cartridges and follow the onscreen instructions.
For Macintosh
1. Load plain paper into the input tray (see
2. Open the HP Printer Utility. See
3. In the Configuration Settings area, select Align.
4. Click Align.
Changing print settings.)
Using the HP Printer Utility (Macintosh).
Loading media in the input tray.)
Toolbox overview for more information.
Loading media in the input tray.)
Cleaning the print cartridges
This section contains a procedure for cleaning the print cartridges automatically. For information about
cleaning the cartridges manually, see
The printer is rejecting the pen.
To clean the print cartridges automatically
The print cartridges have microscopic nozzles that can clog when exposed to air for too long. In addition,
if a print cartridge is not used for long periods of time it can also clog, resulting in a noticeable decrease
in print quality. Cleaning the print cartridges unclogs the nozzles.
Clean the print cartridges if the printed characters are incomplete, or if dots or lines are missing from
the printed text or graphics.
NOTE Cleaning the print cartridges when it is not necessary wastes ink and reduces the life of
the print cartridges.
If print quality has degraded, it could be that the cartridge is out of ink. Check the ink level before
proceeding to clean the cartridges. If the cartridge is out of ink, replace it.
For Windows
You can clean the print cartridges from the Toolbox or the printer driver.
1. Load plain paper into the input tray (see
2. Open the Toolbox from the Printer Properties settings. See
information.
-or-
Loading media in the input tray).
Toolbox overview for more
Open the printer driver (see
ENWW Using the print cartridges 21
Changing print settings.)
3. Click the Printer Services tab (Toolbox) or Services tab (printer driver).
4. Click Clean Print Cartridges and follow the onscreen instructions.
5. If you still find a problem in the printout, repeat this cleaning process.
6. If there is still a problem in the printout, either the print cartridge is out of ink and should be replaced
or the cartridge has a problem. Replace the cartridge if it is out of warranty or contact HP customer
service.
For Macintosh
1. Load plain paper into the input tray (see
2. Open the HP Printer Utility.
3. In the Configuration Settings area, select Clean.
4. Click Clean.
5. If you still find a problem in the printout, repeat this cleaning process.
6. If there is still a problem in the printout, either the print cartridge is out of ink and should be replaced
or the cartridge has a problem. Replace the cartridge if it is out of warranty or contact HP customer
service.
Loading media in the input tray.)
Maintaining the print cartridges
The following tips will help maintain HP print cartridges and ensure consistent print quality:
Keep all print cartridges in their sealed packages until they are needed. Print cartridges should be
●
stored at room temperatures between 15˚ to 35˚C (59˚ to 95˚F).
Do not remove the plastic tape covering the ink nozzles until you are ready to install the print
●
cartridge in the printer. If the plastic tape has been removed from the print cartridge, do not attempt
to reattach it. Reattaching the tape damages the print cartridge.
CAUTION Do not drop the print cartridge. Dropping the print cartridge may damage it.
Storing the print cartridges
When a cartridge is removed from the printer, store it in an airtight plastic container or in the Print
Cartridge Protector. A Print Cartridge Protector is shipped with the photo print cartridges.
NOTE If you store the print cartridge in an airtight plastic container, make sure that the tri-color,
photo, and gray photo ink nozzles face down and that the black print cartridges are stored with
the ink nozzles face up.
22 Chapter 3 Using print cartridges and accessories ENWW
To store the print cartridge in the Print Cartridge Protector
1. Insert the print cartridge into the protector and snap it securely in place.
2. To remove the print cartridge from the protector, press down and back on the tab inside the
protector to release the print cartridge, and then remove the print cartridge.
Printing with a single print cartridge
NOTE To place the printer in Ink-backup Printing Mode, remove the empty cartridge.
If one of the print cartridges runs out of ink before you can replace it, you can still print with a single print
cartridge.
Cartridge used Output
Tri-color Color and very dark purple (not true black)
Photo Grayscale for color segments and black for black segments
Black Grayscale
Gray photo Grayscale
ENWW Using the print cartridges 23
NOTE Printing from one print cartridge, rather than two, may be slower and the print quality
may be affected. It is recommended to print with both print cartridges.
If using only the Photo print cartridge, colors may not print correctly.
For borderless printing, the tri-color print cartridge must be installed.
Calibrating the color
Whenever you replace a print cartridge, the printer automatically calibrates the colors to ensure the best
printing quality. If you are not satisfied with the appearance of the colors, you can calibrate colors
manually, as described below.
Toolbox or printer driver (Windows): Click the Printer Services or Services tab. Then, click
●
Calibrate Color and follow the onscreen instructions.
HP Printer Utility (Macintosh): In the Configuration Settings area, select Color Calibration.
●
Click Calibrate Color and follow the onscreen instructions.
NOTE To calibrate color, both tri-color and photo print cartridges must be installed.
24 Chapter 3 Using print cartridges and accessories ENWW
Installing the optional automatic two-sided printing accessory (duplex unit)
The printer can automatically print on both sides of a sheet of paper when a duplex unit is attached to
the back of the printer.
NOTE The duplex unit is an optional accessory that is available for the HP Photosmart Pro
B8300 series printer. It may be purchased separately in some countries/regions (see
and accessories.)
To install the duplex unit
1. Remove the rear access panel by pushing the release buttons toward each other.
2. Pull the rear access panel out of the printer.
3. Insert the duplex unit straight into the back of the printer until both sides snap into place.
NOTE Do not press the buttons on either side of the duplex unit when installing it. Use these
buttons only for removing the duplex unit from the printer.
HP supplies
ENWW Installing the optional automatic two-sided printing accessory (duplex unit) 25
26 Chapter 3 Using print cartridges and accessories ENWW
4 Printing and loading media
This section contains the following information:
Selecting print media
●
Loading media in the input tray
●
Using the automatic paper-type sensor
●
Changing print settings
●
Understanding smart software features
●
Printing digital photographs
●
Printing borderless
●
Printing in grayscale
●
Printing panoramic photos
●
Printing a document
●
Printing with the front or rear manual feed slot
●
Printing on various media types
●
Printing on custom-sized paper
●
Printing on envelopes
●
Printing on cards and smaller-sized media
●
Printing multiple pages on a single sheet of paper
●
Printing booklets
●
Printing posters
●
Printing banners
●
Printing labels
●
Printing iron-on transfers
●
Printing on both sides (duplexing)
●
Cancelling a print job
●
ENWW 27
Selecting print media
Your printer is designed to print on a variety of media types (such as photo paper, plain paper, envelopes,
and transparencies) and sizes. The printer works well with most office paper types, and provides the
best results on paper that accepts ink well. Always use media that conforms with the types, sizes, and
weights listed in
It is best to test a variety of media types before buying large quantities. Find a media type that works
well.
NOTE Use HP media for optimum print quality. These print media types are specifically
designed to work well with the printer. For ordering information, see
accessories.
Tips for selecting and using print media
Paper that is too thin, has a slick texture, or stretches easily can feed improperly through the
●
printer's paper path.
Paper that is heavily textured or does not accept ink well can cause poorly filled graphics or text.
●
To ensure that media feeds properly, load only one type of media at a time in the input tray or the
●
manual feed slots.
Do not use media that is damaged, curled, or wrinkled. It is recommended not to use paper with
●
cutouts or perforations or paper that is heavily textured or embossed.
Understanding specifications for supported media.
HP supplies and
Try to use a paper type that has previously worked well with your printer.
●
If you are printing more than one page on transparencies, photo paper, or other special paper, the
●
printing pauses and the Resume light blinks after each page is printed. This allows the printed page
to dry before printing the next page. You can press the Resume button if you do not want to wait
for the printed page to dry before printing the following page; however, it is recommended to allow
each page to dry.
See the following sections for more information:
Understanding specifications for supported media
●
Setting minimum margins
●
Understanding specifications for supported media
This section provides information regarding the sizes, types, and weights of media that the printer
supports.
Understanding supported media sizes
●
Understanding supported media types
●
Understanding supported media weights and capacities
●
Understanding supported media sizes
The following table lists the sizes of media you can use with each paper path.
28 Chapter 4 Printing and loading media ENWW
Media size Input tray Front manual
feed slot
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
A3
297 x 420 mm
(11.7 x 16.5 inches)
A3+
330 x 483 mm
(13 x 19 inches)
A4
210 x 297 mm
(8.27 x 11.69 inches)
A5
148 x 210 mm
(5.83 x 8.27 inches)
A6
105 x 148 mm
(4.13 x 5.83 inches)
B4
257 x 364 mm
(10.1 x 14.3 inches)
B5 (JIS)
182 x 257 mm
(7.17 x 10.2 inches)
Banner A3
297 x 420 mm
(11.7 x 16.5 inches)
Banner A4
210 x 297.4 mm
(8.27 x 11.69 inches)
Banner Letter
215.9 x 279.4 mm
(8.5 x 11 inches)
Banner Tabloid
279 x 432 mm
(11 x 17 inches)
Envelope #10
104.9 x 241.3 mm
(4.13 x 9.5 inches)
Envelope A2
ENWW Selecting print media 29
Media size Input tray Front manual
feed slot
111 x 146 mm
(4.37 x 5.75 inches)
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Envelope C5
162 x 229 mm
(6.38 x 9.02 inches)
Envelope C6
114 x 162 mm
(4.49 x 6.38 inches)
Envelope DL
110 x 220 mm
(4.33 x 8.66 inches)
Envelope Monarch
98.5 x 190.5 mm
(3.88 x 7.5 inches)
Executive
184.15 x 266.7 mm
(7.25 x 10.5 inches)
HP Greeting Card
Envelope
111.25 x 152.4 mm
(4.38 x 6 inches)
Index card
76.2 x 127 mm
(3 x 5 inches)
Index card
101.6 x 152.4 mm
(4 x 6 inches)
Index card
127 x 203.2 mm
(5 x 8 inches)
Panorama A4
210 x 594 mm
(8.27 x 23.39 inches)
Panorama
101.6 x 254 mm
(4 x 10 inches)
Panorama
101.6 x 279.4 mm
(4 x 11 inches)
30 Chapter 4 Printing and loading media ENWW
Media size Input tray Front manual
feed slot
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Panorama
101.6 x 304.8 mm
(4 x 12 inches)
Photo
76.2 x 127 mm
(3 x 5 inches)
Photo
88.9 x 127 mm (3.5 x 5
inches)
Photo
101.6 x 152.4 mm
(4 x 6 inches)
Photo with tab
101.6 x 152.4 mm
(4 x 6 inches)
Photo
127 x 177.8 mm
(5 x 7 inches)
Photo
203.2 x 254 mm
(8 x 10 inches)
Photo
279.4 x 355.6 mm
(11 x 14 inches)
Photo
304.8 x 304.8 mm
(12 x 12 inches)
Photo 10 x 15 cm
100 x 150 mm (4 x 6 inches)
Photo 10 x 15 cm with tab
100 x 150 mm (4 x 6 inches)
Legal
215.9 x 355.6 mm
(8.5 x 14 inches)
Letter
215.9 x 279.4 mm
(8.5 x 11 inches)
ENWW Selecting print media 31
Media size Input tray Front manual
feed slot
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Statement
129.7 x 215.9 mm
(5.5 x 8.5 inches)
Super B
330 x 483 mm
(13 x 19 inches)
Tabloid
279.4 x 431.8 mm
(11 x 17 inches)
Borderless Photo
Panorama A4
210 x 594 mm
(8.27 x 23.39 inches)
Borderless Photo
Panorama
101.6 x 254 mm
(4 x 10 inches)
Borderless Photo
Panorama
101.6 x 279.4 mm
(4 x 11 inches)
Borderless Photo
Panorama
101.6 x 304.8 mm
(4 x 12 inches)
Borderless Photo
101.6 x 152.4 mm
(4 x 6 inches)
Borderless Photo with tab
101.6 x 152.4 mm
(4 x 6 inches)
Borderless Photo
127 x 177.8 mm
(5 x 7 inches)
Borderless Photo
203.2 x 254 mm
(8 x 10 inches)
Borderless Photo
32 Chapter 4 Printing and loading media ENWW
Media size Input tray Front manual
feed slot
215.9 x 279.4 mm
(8.5 x 11 inches)
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Borderless Photo
279.4 x 355.6 mm
(11 x 14 inches)
Borderless Photo
304.8 x 304.8 mm
(12 x 12 inches)
Borderless Photo
88,9 x 127 mm (3.5 x 5
inches)
Borderless Photo
10 x 15 cm
100 x 150 mm
(3.93 x 5.9 inches)
Borderless Photo
10 x 15 cm with tab
100 x 150 mm
(3.93 x 5.9 inches)
Borderless Photo A3
297 x 420 mm
(11.7 x 16.5 inches)
Borderless Photo A4
210 x 297 mm
(8.27 x 11.69 inches)
Borderless Photo A5
148 x 210 mm
(5.83 x 8.27 inches)
Borderless Photo A6
105 x 148 mm
(4.13 x 5.83 inches)
Borderless Photo B5
182 x 257 mm
(7.17 x 10.12 inches)
Borderless Super B
330 x 483 mm
(13 x 19 inches)
Borderless Photo Tabloid
ENWW Selecting print media 33
Media size Input tray Front manual
feed slot
279 x 432 mm
(11 x 17 inches)
Custom
Rear manual
feed slot
Automatic twosided printing
accessory
(duplex unit)
Understanding supported media types
All media support up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will print more slowly.
The following table lists the types of media you can use.
Media type Input tray and front
and rear manual
feed slots
Standard paper
Plain paper
Thick plain paper
HP Bright White Paper
HP Premium Paper
HP Premium Presentation Paper
Other inkjet papers
Photo papers
HP Photo Paper
Other photo papers
Transparencies
HP transparencies
Other transparency films
Manual duplex Auto duplex Borderless printing
Specialty papers
HP Banner Paper
HP iron-on transfers
HP labels
HP note cards
HP holiday photo cards
Other specialty papers
Greeting cards
34 Chapter 4 Printing and loading media ENWW
Media type Input tray and front
and rear manual
feed slots
HP greeting cards
HP photo greeting cards
Other greeting cards
Brochure papers
HP brochure papers
Other brochure papers
Manual duplex Auto duplex Borderless printing
Understanding supported media weights and capacities
The following table provides information about the media weights and capacity that the paper paths can
support.
Tray Type Weight Capacity
Input tray Paper, envelopes, cards
Transparencies or labels Up to 30
Front manual feed slot Paper, envelopes, cards
Transparencies or labels Up to 8
Rear manual feed slot Paper, envelopes, cards
Transparencies or labels One at a time
Automatic two-sided printing
accessory (duplex unit)
Output tray Up to 75 sheets
Paper
(Does not support banners,
index cards, or envelopes.)
60 to 135 g/m2 (16 to 36 lb
bond)
65 to 135 g/m2 (17 to 36 lb
bond)
Up to 280 g/m2 (74 lb bond)
Up to 135 g/m2 (36 lb bond)
Up to 19 mm (0.75 inches) or
up to 150 sheets plain paper;
up to 15 envelopes; up to 60
cards
Up to 10 sheets plain paper;
up to 5 envelopes or cards
One at a time; thick media (up
to 0.3 mm)
Setting minimum margins
The document margins must match (or exceed) these minimum margin settings in portrait orientation.
Media Left and right margins Top margin Bottom margin
Photos 3.2 mm (0.13 inch) 3.2 mm (0.13 inch) 3.1 mm (0.12 inch)
Photo with tab
10 x 15 cm (4 x 6 inches)
3.2 mm (0.13 inch) 3.2 mm (0.13 inch) 3.2 mm (0.13 inch)
ENWW Selecting print media 35
Media Left and right margins Top margin Bottom margin
Letter, Tabloid, A3, A3+, A4,
A5, A6, B4, B5, Super B,
Statement, Executive, Legal
Cards 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch)
Envelopes 3.2 mm (0.13 inch) 14.2 mm (0.56 inch) 14.2 mm (0.56 inch)
Panorama media 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch)
Banner 3.2 mm (0.13 inch) 0 mm (0 inch) 0 mm (0 inch)
Custom-sized media 3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch)
3.2 mm (0.13 inch) 1.8 mm (0.07 inch) 14.2 mm (0.56 inch)
36 Chapter 4 Printing and loading media ENWW
Loading media in the input tray
This section explains how to load plain paper and standard media sizes and types into the input tray.
Following are general guidelines for loading media into trays:
If you are printing on thick or photo paper, you can use the rear manual feed slot. See
●
Printing with
the front or rear manual feed slot.
If you are printing cards or envelopes, see
●
Printing on cards and smaller-sized media and Printing
on envelopes.
If you are printing one or just a few envelopes or sheets of paper, you can use the front manual
●
feed slot and leave your regular media in the input tray. See
Printing with the front or rear manual
feed slot.
To load media in the input tray
1. Raise the output tray. If the output tray is extended, close the tray.
2. Press the input tray lock and extend the input tray.
NOTE If the small media guide is in its open position, close it by moving it 90
˚
counterclockwise.
3. Press the button on top of the paper width guide and slide the guide to the left to its outermost
position.
H
P
D
e
skjet
9
8
0
0
4. Insert up to 150 sheets of paper or a stack of media that does not exceed the height of the paper
width guide, print-side down along the right side of the input tray until it stops.
Transparencies: Insert up to 30 transparencies, rough-side down and the adhesive strip pointing
forward, along the right side of the input tray until it stops.
5. Press the button on top of the paper width guide and slide the guide to the right until it stops at the
edge of the media.
6. Press the input tray lock and retract the tray until it stops at the edge of the media.
NOTE When 215.9 x 279.4 mm (8.5 x 11 inch) paper is loaded in the input tray, the tray
extension will close to the edge of the paper and leave a slight gap between the extension
and the tray. The tray extends further to accommodate larger-sized media.
ENWW Loading media in the input tray 37
7. Lower the output tray to its horizontal position.
8. Extend the output tray if necessary.
H
P
D
e
s
kje
t 9
8
0
0
38 Chapter 4 Printing and loading media ENWW
Using the automatic paper-type sensor
The automatic paper-type sensor automatically selects the print settings appropriate for the media in
the printer, particularly when used with HP media.
The sensor scans the first page of the loaded media, determines the media type, and selects the most
suitable settings for your document, and then prints the document.
NOTE If you know the media type, you can select the media in the Paper Type drop-down list.
Following are guidelines for using the automatic paper-type sensor:
When printing with higher-quality media, it is recommended that you select the specific paper type
●
in the printer driver.
Do not place the printer in direct sunlight. Direct sunlight can interfere with the automatic paper-
●
type sensor.
If you want to set the automatic paper-type sensor as your default setting, see
●
settings.
For Windows
1. Open the printer driver (see
2. Click the Features tab.
3. Select Automatic from the Paper Type drop-down list.
4. Change any other desired print settings and click OK.
For Macintosh
1. Click File, and then click Print.
2. Open the Paper Type/Quality panel.
3. Click the Paper tab.
4. Select Automatic from the Paper type drop-down list.
5. Change any other desired print settings and click Print.
Printing a document).
Changing print
ENWW Using the automatic paper-type sensor 39
Changing print settings
You can change print settings (such as media size or type) from an application or the printer driver.
Changes made from an application take precedence over changes made from the printer driver.
However, after the application is closed, the settings return to the defaults configured in the printer driver.
NOTE To set print settings for all print jobs, make the changes in the printer driver. For more
information about printer driver features in Windows, see the printer driver online help. For more
information about printing from a specific application, see the documentation for that application.
You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select
the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-
down list.
To change settings from an application for current jobs (Windows)
1. Open the document you want to print.
2. On the File menu, click Print, and then click Setup or Properties.
Specific options may vary depending on the application you are using.
3. Change any other desired settings and click OK, Print, or a similar command.
To change default settings for all future jobs (Windows)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
2. Right-click the printer icon, and then choose Properties, Document Defaults, or Printing
Preferences.
3. Change any other desired settings and click OK.
To change settings (Macintosh)
1. On the File menu, click Page Setup.
2. Change any desired settings and click OK.
3. On the File menu, click Print.
4. Change any desired settings and click Print.
40 Chapter 4 Printing and loading media ENWW
Understanding smart software features
The printer driver provides the following smart software features. To access the printer driver, see
Printing a document.
NOTE Some features are only available in Windows. To find more information on a specific
feature in the Windows printer driver, right-click the feature and select What's This?
You can access some of these features from the Printing Shortcuts tab. Open the printer driver,
select the Printing Shortcuts tab, and select the feature from the What do you want to do?
drop-down list.
Borderless Printing: Use the entire page surface when printing photos and cards using the
●
borderless printing feature. See
Resizing Options: Enlarge or reduce the size of your documents with virtually no loss in print
●
quality or resolution. On the Effects tab, select the Print Document On check box, and then select
the desired document size, followed by the Scale to Fit check box. You can also select Center
On Page to center your document on the printed page.
Alternatively, you can use the % of Normal Size scroll bar to adjust the document size. You can
zoom from 25 to 400% of the original document size, but page content may get truncated at times.
Two-sided printing: Print on both sides of the paper to create professional looking brochures and
●
catalogs. See
Printing on both sides (duplexing).
Printing borderless.
Minimize Margins: Print closer to the bottom edge of the page. On the Advanced tab, select
●
Minimize Margins, and then reduce the document margins by adjusting the page setup settings
in the application being used.
HP Digital Photography: Improve the quality of your printed photographs. The Full setting should
●
be used for high-resolution images (600 dpi or higher) printed on photo-quality paper. On the
Features tab, select Full from the Photo fix drop-down list after you have selected a photo
media.
Booklet Layout: Produce booklets without worrying about pagination. All you need to do is fold
●
the pages and bind them into a booklet. You can choose to bind the booklet on the left or right side
by selecting left or right edge binding. See
Pages per Sheet: Arrange up to 16 pages on a single sheet of paper to reduce printing costs. You
●
can arrange the order of the layout. See
Tiling or poster printing: Take a one-page document and enlarge it up to five times (5 x 5) for
●
documents up to A3+ (13 x 19 inch) size. The enlarged document can be printed on several sheets
and assembled to form a large billboard. See
Mirror Image: Flip a page horizontally. This lets you write on the underside of a transparency film,
●
leaving the top side available for annotations with marker pens. The Mirror Image option is located
on the Advanced tab.
Banner printing: Print large images and bold, oversized fonts on continuous feeds of paper.
●
See
Printing banners.
Printing booklets.
Printing multiple pages on a single sheet of paper.
Printing posters.
ENWW Understanding smart software features 41
Print in Sepia: Print images in a brownish tone to give them an antique look. On the Color tab,
●
select the Print in Sepia check box.
Print in Grayscale: Both black-and-white and color documents can be converted to grayscale. For
●
Windows, on the Color tab, select the Print in Grayscale check box. For Macintosh, on the
Paper tab and under the Color drop-down list, select Grayscale.
Printing digital photographs
Enhanced color printing
Your printer uses six ink colors to enhance the quality of printed photographs. To obtain a list of
supported print cartridges for your printer, see
NOTE You can print high-quality black-and-white photographs using a gray photo print
cartridge, combined with the tri-color print cartridge.
NOTE After you install a new print cartridge, the printer will automatically align the print
cartridges and use one sheet of paper to print an alignment page. If you have higher-quality photo
media loaded in the input tray, you may want to load a sheet of plain paper before installing the
new print cartridge.
Guidelines for printing photographs
Supported print cartridges.
For the best results when printing photographs and images, choose Best mode and select an
●
HP photo paper in the printer driver. Best mode uses HP's unique PhotoREt IV color-layering
technology and ColorSmart III color optimization technology to create realistic photo images, vivid
color output, and extremely sharp text. With PhotoREt IV, a greater range of colors, lighter tones,
and smoother gradations between tones can be achieved, ensuring the best photo and image print
quality.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi* for optimum
print quality. See
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily
use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if
present, further enhances the print quality.
To print borderless photographs, see
●
It is recommended to remove each sheet of paper as it prints and set it aside to dry.
●
If the printed colors visibly shift towards yellow, cyan or magenta, or there is a tinge of color in the
●
gray shades, you need to calibrate the color. See
Align the photo print cartridges for the best possible print quality. You do not need to align the print
●
cartridges every time you install a photo print cartridge, only when necessary. See
print cartridges.
To store a print cartridge, see
●
4800 x 1200 optimized dpi.
Printing borderless.
Calibrating the color.
Aligning the
Storing the print cartridges.
Always hold photo paper by the edges. Fingerprints on photo paper reduce print quality.
●
Photo paper should be flat before printing. If the corners of the photo paper curl more than 10 mm
●
or (3/8 inch), flatten the paper by putting it in the resealable storage bag, then rolling the bag on a
table edge until the paper is flat.
42 Chapter 4 Printing and loading media ENWW
To print digital photographs
1. Load the photo paper:
If you are loading a stack of photo paper, see
●
If you are printing one or just a few sheets, you can use the front manual feed slot. If you are
●
printing on thick paper and desire a straight paper path, you can use the rear manual feed
slot. If you are using either manual feed slot, load paper in a later step.
If you are printing 4 x 6 inch photos, you can use the input tray or rear manual feed slot.
●
2. Print your photographs. See
Also see
3. If you are using the front or rear manual feed slot, see
slot for media loading instructions.
Guidelines for printing photographs.
Printing a document.
Loading media in the input tray.
Printing with the front or rear manual feed
Understanding digital photography technologies
In addition to six-ink color printing, the printer software offers several features for printing digital
photographs.
NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer
driver, click the Printing Shortcuts tab, and select the feature from the What do you want to
do? drop-down list.
PhotoREt printing
●
4800 x 1200 optimized dpi
●
Printing Exif Print-enhanced photographs
●
PhotoREt printing
PhotoREt offers the best combination of print speed and quality for your image.
To print with PhotoREt technology, select Best as the print quality on the Features tab in the printer
driver. See
Printing a document for instructions on changing settings in the printer driver.
4800 x 1200 optimized dpi
4800 x 1200 optimized dpi* is the highest-quality resolution for this printer. When Maximum dpi is
selected as the print quality, the tri-color print cartridge prints in the 4800 x 1200 optimized dpi mode.
To print with 4800 x 1200 optimized dpi, select Maximum dpi as the print quality on the Features tab
in the printer driver. See
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily
use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if present,
further enhances the print quality.
Printing a document for instructions on changing settings in the printer driver.
Printing Exif Print-enhanced photographs
Exif (Exchangeable Image File Format 2.2) Print is an international digital imaging standard that
simplifies digital photography and enhances printed photographs. When a photograph is taken with an
Exif Print-enabled digital camera, Exif Print captures information such as exposure time, type of flash,
ENWW Printing digital photographs 43
and color saturation, and stores it in the image's file. The printer software then uses this information to
automatically perform image-specific enhancements, resulting in outstanding photographs.
Printing Exif Print-enhanced photos requires:
A digital camera that supports Exif Print
●
Exif Print-enabled photo software
●
To print Exif Print-enhanced photographs:
1. Open the file you wish to print using Exif Print-enabled photo software.
2. See
Enhanced color printing for printing instructions.
HP Photosmart Essential software
HP Photosmart Essential is a Windows software application that provides a fast and easy way to make
prints of your photos or to purchase prints online. It also provides access to other basic HP Photosmart
software features, such as saving, viewing, and sharing your photos.
To open HP Photosmart Essential: On the taskbar, click Start, point to Programs or All Programs,
point to HP, and then click HP Photosmart Express.
44 Chapter 4 Printing and loading media ENWW
Printing borderless
Borderless printing lets you print to the edges of certain paper types and a range of standard paper sizes
from 101.6 x 152.4 mm (4 x 6 inches) to 330 x 482.6 mm (13 x 19 inches), or A6 to A3+.
NOTE Open the file in a software application and assign the image size. Make sure the size
corresponds to the paper size on which you are printing the image.
You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select
the Printing Shortcuts tab, and select the Photo Printing-Borderless option.
For Windows
1. Load the appropriate paper:
If you are printing one or just a few sheets, you can use the front or rear manual feed slot. If
●
so, continue with the steps below and load the paper in a later step.
If you are using the input tray, see
●
2. Open the file you wish to print.
3. Open the printer driver (see
4. Click the Features tab.
5. Select the paper size from the Size drop-down list.
6. Select the Borderless check box.
7. Select the paper source from the Paper Source drop-down list. If you are printing on thick or photo
paper, select the Photo Tray option.
8. Select the paper type from the Paper Type drop-down list. Do not select Automatic.
9. Select the Scale to paper size check box to automatically resize the image to print without a border.
10. If you are printing photos, select Best from the Print Quality drop-down list. Alternatively, select
Maximum dpi, which provides up to 4800 x 1200 optimized dpi* for optimum print quality.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily
use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if
present, further enhances the print quality.
11. Change any other desired print settings and click OK.
Printing a document).
Loading media in the input tray.
12. Print your document.
13. If you are using the front or rear manual feed slot, see
slot.
14. If you printed on photo paper with a tear-off tab, remove the tab to make the document completely
borderless.
ENWW Printing borderless 45
Printing with the front or rear manual feed
For Macintosh
1. Load the appropriate paper:
If you are printing one or just a few sheets, you can use the front or rear manual feed slot. If
●
so, continue with the steps below and load the paper in a later step.
If you are using the input tray, see
●
Loading media in the input tray.
2. Open the file you wish to print.
3. Click File, and then click Page Setup.
4. Select the borderless paper size and click OK.
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Click the Paper tab and select the media type from the Paper type drop-down list.
8. If you are printing photos, under the Quality drop-down list, select Best. Alternatively, select
Maximum dpi, which provides up to 4800 x 1200 optimized dpi*.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting might temporarily
use a large amount of hard disk space (400 MB or more) and will print slower. Photo cartridge, if
present, further enhances the print quality.
9. Select the paper source. If you are printing on thick or photo paper, select the manual feed option.
10. Change any other desired print settings and click Print.
11. If you are printing on thick or photo paper, insert paper into the rear manual feed slot at the back
of the printer. (For instructions on feeding paper manually, see
Printing with the front or rear manual
feed slot.)
12. If you printed on photo paper with a tear-off tab, remove the tab to make the document completely
borderless.
46 Chapter 4 Printing and loading media ENWW
Printing in grayscale
The grayscale printing feature allows you to print high-quality, black-and-white photographs in shades
of gray using a gray photo print cartridge.
For Windows
1. Load the print media (see
2. Open the Printer Properties dialog box.
3. Click Color.
4. In the Print in grayscale drop-down list, click one of the following:
High quality: Use this option for high-quality printouts.
●
Black ink only: Use this option for fast, economical printing.
●
5. Select any other print settings that you want, such as Print Quality, and then click OK.
For Macintosh
1. Click File and then click Print.
2. Open the Paper Type/Quality panel.
3. Click the Paper tab and under the Color drop-down list, select Grayscale.
4. Change any other desired print settings and click Print.
Loading media in the input tray).
ENWW Printing in grayscale 47
Printing panoramic photos
This section contains information about printing panoramic photos that contain borders and photos that
are borderless. Following are guidelines for printing panoramic photos:
For high-quality results, use a photo print cartridge in combination with the tri-color print cartridge.
●
For maximum fade resistance, use HP Premium Plus Photo Paper and photo print cartridges in
●
the printer.
To learn how to use the photo printing features, see
●
Use HP Everyday Photo Paper, Semi-gloss to save money and ink when printing photos.
●
Verify that the photo paper that you are using is flat. If the photo paper is not flat, put the paper in
●
the resealable storage bag, and roll the bag on a table edge until the paper is flat.
Do not exceed the input tray capacity: up to 25 sheets.
●
To set up the printer
1. Verify that the printer is turned on.
2. Raise the output tray, and then remove all of the paper from the input tray.
3. Slide the paper-width guide all the way to the left, and then either push the tray in or use the small
media guide.
4. Verify that the photo paper is flat.
5. Place the photo paper in the input tray with the side to be printed on facing down.
6. Slide the paper guides firmly against the paper.
NOTE Some panoramic paper sizes may extend beyond the edge of the tray. When
printing on such papers, be sure to slide the paper width-guide firmly against the edge of
the paper.
Printing digital photographs.
7. Lower the output tray.
To set up the software
NOTE If your software program includes a photo printing feature, follow the instructions that
are provided with the software program. Otherwise, follow these instructions.
1. Open the Printer Properties dialog box.
2. On the Printing Shortcuts tab, click Photo printing-with white borders as the type of document,
and then select the following options:
Print quality: Normal, Best, or Max dpi
●
Paper size: The appropriate photo paper size
●
Paper type: The appropriate photo paper type
●
Orientation: Portrait or Landscape
●
48 Chapter 4 Printing and loading media ENWW
3. Set the following options as appropriate on the Features and Color tabs:
Photo fix options
●
Advanced color options
●
Color management
●
Grayscale quality
●
4. Select any other desired print settings, and then click OK.
ENWW Printing panoramic photos 49
Printing a document
The steps to print a document vary depending on the software program. In general, follow this procedure
to print a document.
NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer
driver, select the Printing Shortcuts tab, and select the feature from the What do you want to
do? drop-down list.
1. Open the file you wish to print.
2. Click File, and then click Print.
3. To print with the printer's default print settings, click OK or Print.
-or-
To change the print settings for the document, open the printer driver:
For Windows: Click Properties or Setup.
For Macintosh: Click Print or Page Setup.
The path to the printer driver will vary depending on the software program.
4. Change any desired print settings and click OK or Print.
To find more specific printing instructions, see other sections in this section. Following are two additional
references for printing documents:
For descriptions of the printer driver features, see
●
To make print settings apply to all documents printed by the printer, see
●
Understanding smart software features.
Changing print settings.
50 Chapter 4 Printing and loading media ENWW
Printing with the front or rear manual feed slot
If you are printing one or just a few photos, envelopes, or sheets of paper, you can use the front manual
feed slot and leave your regular media in the input tray.
The rear manual feed slot uses a straight paper path and is designed for printing single sheets on thick
paper (up to 280 g/m
For information on media types and sizes supported by the manual feed slots, see
specifications for supported media.
Printing from the manual feed slots is performed in two stages: 1) changing the software settings, and
2) loading the media. The following sections contain procedures for performing each stage.
NOTE If the duplex unit accessory is installed and you want to print using the rear manual feed
slot, replace the duplex unit with the rear access panel.
2
) like cardstock and photo paper.
Understanding
Changing the software settings
For Windows:
1. Open the printer driver (see
2. Click the Features tab.
3. Select the manual feed option from the Paper Source drop-down list.
4. Change any other desired print settings and click OK.
5. Print your document.
Printing a document).
For Macintosh:
1. Click File, and then click Page Setup.
2. Select the media size and click OK.
3. Click File, and then click Print.
4. Open the Paper Type/Quality panel.
5. Click the Paper tab and select the media type and source.
6. Change any other desired print settings and click Print.
ENWW Printing with the front or rear manual feed slot 51
Loading the front manual feed slot
NOTE If there are any printouts on the output tray, remove them before using the front manual
feed slot.
1. Extend the output tray.
2. Slide the paper guide to the left to its outermost position.
3. Lift the clear plastic flap and insert the media into the narrow opening between the output tray and
the plastic flap. Insert up to 10 sheets of paper or 5 cards or envelopes, print-side down into the
right side of the slot until the media stops. Insert envelopes with the flaps facing up and to the right.
4. Slide the paper guide to the right until it stops at the edge of the paper.
5. Press the Resume button to proceed with printing.
To resume printing from the input tray, remove the paper from the front manual feed slot.
52 Chapter 4 Printing and loading media ENWW
Loading the rear manual feed slot
1. Before you load the paper, adjust the paper guide to the size of paper you are printing by aligning
it with the appropriate icon below the rear manual feed slot.
2. Insert a single sheet of paper print-side up into the left side of the rear manual feed slot. The
printer grips the paper.
3. Press the Resume button to proceed with printing. If you are printing more than one page, press
the Resume button after inserting each sheet of paper.
ENWW Printing with the front or rear manual feed slot 53
Printing on various media types
NOTE Use HP media for optimum print quality. These media types are specifically designed to
work with your printer. See
If you are printing transparencies, HP recommends removing each transparency as it prints and
setting it aside to dry.
For Windows
HP supplies and accessories for ordering information.
1. Load the print media (see
2. Open the printer driver (see
3. Click the Features tab.
4. Select the media type from the Paper Type drop-down list.
5. Select the media size from the Size drop-down list.
6. Select the paper source from the Paper Source drop-down list.
7. Change any other desired print settings and click OK.
8. Print your document.
For Macintosh
1. Load the print media (see
2. Click File, and then click Page Setup.
3. Select the media size and click OK.
4. Click File, and then click Print.
5. Open the Paper Type/Quality panel.
Loading media in the input tray).
Printing a document).
Loading media in the input tray).
6. Click the Paper tab and select the media type and source.
7. Change any other desired print settings and click Print.
54 Chapter 4 Printing and loading media ENWW
Printing on custom-sized paper
NOTE The paper width must be between 76.2 and 330.2 mm (3 and 13 inches); the paper
length must be between 127 and 1,270 mm (5 and 50 inches)
For Windows
1. Load the print media (see
2. Open the printer driver (see
3. Click the Features tab.
4. Select Custom in the Size drop-down list.
If you are using Windows XP or Windows 2000, type a name and click Save.
5. In the custom paper size dialog box, type values for the width and length.
6. Choose any of the predefined names from the Name drop-down list and click Save to save the
custom settings.
7. Click OK.
8. From the Size drop-down list, select the name of the custom paper size that you created .
9. Select the paper source from the Paper Source drop-down list.
10. Change any other desired print settings and click OK.
11. Print your document.
For Macintosh
1. Load the print media (see
Loading media in the input tray).
Printing a document).
Loading media in the input tray).
2. Click File, and then click Page Setup.
3. From the Paper Size drop-down list, select Custom Page Sizes.
4. Click +, and then type values for the width, height, and margins.
5. Click OK and click Save.
6. Click File, and then click Page Setup.
7. Select the custom paper size just created and click OK.
8. Click File and click Print.
9. Change any other desired print settings and click Print.
ENWW Printing on custom-sized paper 55
Printing on envelopes
NOTE If you are printing one or just a few envelopes, you can use the front manual feed slot.
Printing with the front or rear manual feed slot.
See
Avoid using envelopes that have clasps or windows; have thick, irregular, or curled edges; are
shiny or embossed; or are wrinkled, torn, or otherwise damaged.
1. Raise the output tray and remove any media from the input tray.
2. Insert up to 15 envelopes along the right side of the input tray, with the flaps facing up and to the
right, until they stop.
3. Press the button on top of the paper width guide and slide the guide to the right until it stops at the
edge of the envelopes.
4. Press the input tray lock and retract the tray until it stops at the edge of the envelopes.
5. Lower the output tray.
6. For Windows:
a. Open the printer driver (see
b. Click the Features tab.
c. Select the envelope size from the Size drop-down list.
d. Change any other desired print settings and click OK.
e. Print your file.
For Macintosh:
a. Click File, and then click Page Setup.
b. Select the envelope size and click OK.
Printing a document).
56 Chapter 4 Printing and loading media ENWW
c. Click File and then click Print.
d. Change any other desired print settings and click Print.
7. When you have finished printing, remove the remaining media:
a. Raise the output tray. Press the input tray lock and extend the tray.
b. Remove the media and reload the desired media into the input tray (see
input tray).
Loading media in the
ENWW Printing on envelopes 57
Printing on cards and smaller-sized media
NOTE If you are printing on thick paper (such as cardstock), you can use the rear manual feed
slot. See
Printing with the front or rear manual feed slot.
If you wish to print to the edge of the cards, see
1. Raise the output tray and remove any media from the input tray.
2. Insert up to 60 cards, or a stack of media that does not exceed the height of the paper width guide,
print-side down along the right side of the input tray until it stops.
3.
Open the small media guide by moving it 90
4. Press the button on top of the paper width guide and slide the guide to the right until it stops at the
edge of the cards.
Printing borderless.
˚
clockwise from the start position to the end position.
5. Press the input tray lock and retract the tray until the small media guide stops at the edge of the
cards. As you retract the tray, the small media guide extends until it touches the edge of the media.
58 Chapter 4 Printing and loading media ENWW
6. Lower the output tray.
7. For Windows:
a. Open the printer driver (see
Printing a document).
b. Click the Features tab.
c. Select the size of the cards from the Size drop-down list.
For instructions on printing custom-sized cards, see
Printing on custom-sized paper.
d. Select the paper type from the Paper Type drop-down list.
e. Change any other desired print settings and click OK.
f. Print your file.
For Macintosh:
a. Click File, and then click Page Setup.
b. Select the size of the cards and click OK.
For instructions on printing custom-sized cards, see
Printing on custom-sized paper.
c. Click File, and then click Print.
d. Open the Paper Type/Quality panel.
e. Click the Paper tab and select the media type from the Paper type drop-down list.
f. Change any other desired print settings and click Print.
8. When you have finished printing, remove the remaining media:
a. Raise the output tray.
ENWW Printing on cards and smaller-sized media 59
b. Press the input tray lock and extend the tray.
a
b
c.
Close the small media guide by moving it 90
d. Eject the media by pulling out the small media ejector.
e. After removing the media, push the small media ejector back to the original position.
˚
counterclockwise.
f. Reload the desired media into the output tray (see Loading media in the input tray).
60 Chapter 4 Printing and loading media ENWW
Printing multiple pages on a single sheet of paper
You can print multiple pages of a document on a single sheet of paper. The printer software automatically
resizes the document text and images to fit on the printed page.
For Windows
1. Load the appropriate paper (see
2. Open the printer driver (see
3. Click the Features tab.
4. Select the number of pages you want to appear on each sheet of paper from the Pages Per
Sheet drop-down list.
5. If you want a border to appear around each page image printed on the sheet of paper, select
the Print Page Borders check box.
6. Select a layout for each sheet of paper from the Page Order drop-down list.
7. Change any other desired print settings and click OK.
8. Print your document.
For Macintosh
1. Load the appropriate paper (see
2. Click File, and then click Print.
3. Open the Layout panel.
4. Select the number of pages you wish to appear on each sheet of paper from the Pages per
Sheet drop-down list.
Loading media in the input tray).
Printing a document).
Loading media in the input tray).
5. If you want a border to appear around each page image printed on the sheet of paper, select the
required border from the Border drop-down list.
6. Change any other desired print settings and click Print.
ENWW Printing multiple pages on a single sheet of paper 61
Printing booklets
Booklet printing automatically arranges and resizes the pages of a document so when the document is
folded into a booklet, the page order is correct.
Performing manual booklet printing
For Windows
1. Load the appropriate paper (see
2. Open the printer driver (see
3. Click the Features tab.
4. On the Two-sided printing drop-down list, select Manual.
5. Select Flip Pages Up to change the page orientation, if desired.
6. Select a booklet layout from the Booklet Layout drop-down list.
7. See
Performing manual duplexing, steps 7 through 10.
Loading media in the input tray).
Printing a document).
Performing automatic booklet printing
You can print booklets automatically if a duplex unit is installed on the printer (see Installing the optional
automatic two-sided printing accessory (duplex unit)).
NOTE The duplex unit is an optional accessory that is available for the
HP Photosmart Pro B8300 series printer. It can be purchased separately in some
countries/regions (see
For Windows 2000 and Windows XP, verify that the duplex unit is installed and that the
auto-duplex feature is enabled. Open the print driver, select Properties and select Device
Settings. Make sure that Allow Manual Duplexing is disabled.
HP supplies and accessories).
You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select
the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-
down list.
For Windows
1. Load the appropriate paper (see
2. Open the printer driver (see
3. Click the Features tab.
4. On the Two-sided printing drop-down list, select Use Auto-Duplex Unit.
5. Select Preserve Layout.
6. Select a binding option on the Booklet Layout drop-down list.
7. Change any other desired print settings and click OK.
8. Print your document.
62 Chapter 4 Printing and loading media ENWW
Loading media in the input tray).
Printing a document).
For Macintosh
1. Load the appropriate paper (see
Loading media in the input tray).
2. Click File, and then click Print.
3. Open the Two-Sided Printing panel.
4. Select Print Both Sides.
5. Select the desired binding orientation by clicking the appropriate icon.
6. Change any other desired print settings and click Print.
ENWW Printing booklets 63
Printing posters
You can enlarge your document from a single page to multiple tiles that can be pasted together into a
poster. You can use this feature to enlarge a single-page document to many tiles depending on the size
of your document.
NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer
driver, select the Printing Shortcuts tab, and select the feature from the What do you want to
do? drop-down list.
For Windows
1. Load the appropriate media into the input tray (see
2. Open the printer driver (see
3. Click the Advanced tab.
4. In the Poster Printing drop-down list, select the number of sheets for your poster.
5. To print specific tiles in the poster, click Select Tiles.
6. Change any other desired print settings and click OK.
7. Print your document.
After the sections of a poster have been printed, trim the edges of the sheets, then tape the sheets
together.
Printing a document).
Loading media in the input tray).
64 Chapter 4 Printing and loading media ENWW
Printing banners
You can print large images and bold, oversized fonts on continuous feeds of paper. Following are some
guidelines for printing banners:
Use HP banner paper for great results.
●
Remove any perforated strips from the banner paper before loading it in the input tray.
●
Input tray capacity: up to 20 continuous sheets.
●
For Windows
1. Load the appropriate media (see
Make sure the unattached edge is on top of the paper stack pointing towards the printer.
2. If your software program includes a banner-printing feature, follow the instructions provided with
the software program. Otherwise, follow the instructions below.
3. Open the printer driver (see
4. Click the Features tab.
5. Select the required banner size.
6. Select HP Banner Paper from the Paper Type drop-down list.
7. Change any other desired print settings and click OK.
8. Print your document.
For Macintosh
1. Load the appropriate media (see
Make sure the unattached edge is on top of the paper stack pointing towards the printer.
2. If your software program includes a banner-printing feature, follow the instructions provided with
the software program. Otherwise, follow the instructions below.
Loading media in the input tray).
Printing a document).
Loading media in the input tray).
3. Click File, and then click Page Setup.
4. Select the correct banner paper size and click OK.
5. Click File, and then click Print.
6. Change any other desired print settings and click Print to print your document.
ENWW Printing banners 65
Printing labels
Following are guidelines for printing labels:
Use only paper labels that are designed specifically for your printer.
●
Use only full sheets of labels.
●
Verify that the labels are not sticky, wrinkled, or pulling away from the protective backing.
●
Do not use plastic or clear labels. The ink will not dry on these labels.
●
Input tray capacity: up to 20 continuous sheets.
●
For Windows
1. Fan the edges of the label sheets to separate them, and then align the label edges.
2. Load up to 20 label sheets, label side down, in the input tray (see
tray).
3. Open the printer driver (see
4. Click the Features tab.
5. Select A4 or US Letter paper size.
6. Select HP Labels, Glossy, or HP Labels, Matte.
7. Ensure the option to print on both sides is cleared.
8. Change any other desired print settings and click OK.
9. Print your document.
For Macintosh
1. Fan the edges of the label sheets to separate them, and then align the label edges.
2. Load up to 20 label sheets, label side down, in the input tray (see
tray).
3. Click File, and then click Page Setup.
4. Select A4 or US Letter paper size and click OK.
Printing a document).
Loading media in the input
Loading media in the input
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Select Automatic or the appropriate paper type.
8. Change any other desired print settings and click Print.
66 Chapter 4 Printing and loading media ENWW
Printing iron-on transfers
Following are guidelines for printing iron-on transfers:
Use HP iron-on t-shirt transfer paper for great results.
●
When printing a mirror image, the text and pictures are horizontally reversed from what appears
●
on the computer screen.
Input tray capacity: up to 20 sheets.
●
Iron-on transfers are available in Windows only.
●
To print iron-on transfers
1. Load iron-on transfer paper in the input tray print-side down (see
tray).
2. If your software program includes an iron-on transfer feature, follow the instructions provided with
the software program. Otherwise, follow the instructions below.
3. Open the printer driver (see
4. Click the Features tab.
5. Select HP Iron-On Transfer from the Paper Type drop-down list.
6. Click the Advanced tab.
7. Set Mirror Image to On.
8. Change any other desired print settings and click OK.
9. Print your document.
Printing a document).
Loading media in the input
ENWW Printing iron-on transfers 67
Printing on both sides (duplexing)
This section contains guidelines and procedures for printing on both sides of the media.
Guidelines for printing on both sides of the paper
Always use media that conforms to the printer specifications. See
●
supported media for sizes and types of media supported by the duplex unit. For unsupported media
types, print on both sides manually.
Increasing the dry time may prevent ink smudges when printing on both sides.
●
For Windows, adjust the ink drying time on the Advanced tab in the printer driver.
For Macintosh, adjust the ink drying time by clicking the Ink tab in the Paper Type/Quality panel.
For best results, do not print on paper heavier than 135 g/m
●
or transparencies, or on both sides of pages that are covered densely with ink. Jams can occur
when using these types of media for printing on both sides, and damage to the printer can occur
when printing on both sides of labels.
Specify duplex options in your application or in the printer driver.
●
Do not print on both sides of transparencies, banner media, envelopes, photo paper, glossy media,
●
or paper lighter than 16 lb bond (60 g/m
with these media types.
Several kinds of media require a specific orientation when you print on both sides of a page, such
●
as letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print
from a computer running Windows, the printer prints the first side of the media first. When you print
from a computer using the Macintosh, the printer prints the second side first. Load the media with
the front side facing down.
2
) or heavier than 24 lb bond (90 g/m2). Jams might occur
Understanding specifications for
2
(36 lb bond), on both sides of labels
When printing finishes on one side of the media, the printer holds the media and pauses while the
●
ink dries. Once the ink dries, the media is pulled back into the printer and the second side is printed.
When printing is complete, the media is dropped onto the output tray. Do not grab it before printing
is complete.
You can print on both sides of supported custom-sized media by using the printer's manual duplex
●
capabilities. (For a list of supported custom-sized media, see
supported media.)
NOTE You can also access this feature from the Printing Shortcuts tab. Open the printer
driver, select the Printing Shortcuts tab, and select the feature from the What do you want to
do? drop-down list.
See the following sections for printing instructions:
Performing manual duplexing
●
Performing auto-duplexing
●
Understanding specifications for
Performing manual duplexing
You can print on both sides of a sheet of paper by manually turning the paper over and feeding it into
the printer again.
68 Chapter 4 Printing and loading media ENWW
For Windows
1. Load the appropriate paper (see
2. Open the printer driver (see
Loading media in the input tray).
Printing a document).
3. Click the Features tab.
4. On the Two-sided printing drop-down list, select Manual.
5. Select Flip Pages Up to change the page orientation, if desired.
6. Select a booklet layout from the Booklet Layout drop-down list, if you want one.
7. If you are using the manual feed slot, select Manual Feed in the Paper Source drop-down list.
Change any other appropriate print settings and click OK.
8. Print your document.
9. After one side of the page is printed, follow the onscreen instruction to reload the printed pages to
print on the other side of the paper. If you are printing from the rear manual feed slot, ignore the
onscreen instruction and go to step 10.
10. If you are printing from the rear manual feed slot, maintaining the order of the printed pages, reinsert
the pages one at a time, last printed page first, with the printed side facing down, and press the
Resume button.
NOTE The direction to reload the printed pages depends on whether you have selected
the Flip Pages Up option.
1 If you have selected Flip Pages Up, reinsert one page at a time, printed side down and reversed, with the blank
side facing up.
If you have not selected Flip Pages Up, reinsert one page at a time, printed side down and forward, with the blank
2
side facing up.
Performing auto-duplexing
You can print on both sides of a sheet of paper automatically if a duplex unit is installed on the printer
Installing the optional automatic two-sided printing accessory (duplex unit)).
(see
ENWW Printing on both sides (duplexing) 69
NOTE The duplex unit is an optional accessory that is available for the
HP Photosmart Pro B8300 series printer. It may be purchased separately in some
countries/regions (see
HP supplies and accessories.)
To make automatically printing on both sides the default setting for your printer, see
print settings.
You can also access this feature from the Printing Shortcuts tab. Open the printer driver, select
the Printing Shortcuts tab, and select the feature from the What do you want to do? drop-
down list.
For Windows 2000 and Windows XP, verify that the duplex unit is installed and that the
auto-duplex feature is enabled. Open the print driver, select Properties, and then select Device
Settings. Be sure Allow Manual Duplexing is disabled.
Advantages of using the duplex unit
Print on both sides of a page without manually reloading the page.
●
Print long documents quickly and efficiently.
●
Use less paper by printing on both sides of paper.
●
Create professional-looking brochures, reports, newsletters, and other special items.
●
NOTE After the first side of the page is printed, the printer pauses while the ink dries. Once the
ink is dry, the paper is pulled back into the duplex unit and the reverse side of the page is printed.
For Windows
Changing
1. Load the appropriate paper (see
2. Open the printer driver (see
3. Click the Features tab.
4. In the Two-sided printing drop-down list, select Use Auto-Duplex Unit.
5. To automatically resize each page to match the document's onscreen layout, select Preserve
Layout. Clearing this option may result in unwanted page breaks.
6. Select Flip Pages Up to change the page orientation, if desired.
7. Choose a booklet layout from the Booklet Layout drop-down list, if desired.
8. Change any other desired print settings and click OK.
9. Print your document.
For Macintosh
1. Load the appropriate paper (see
2. Click File, and then click Print.
3. Open the Two-Sided Printing panel.
4. Select Print Both Sides.
Loading media in the input tray).
Printing a document).
Loading media in the input tray).
70 Chapter 4 Printing and loading media ENWW
5. Select the desired binding orientation by clicking the appropriate icon.
6. Change any other desired print settings and click Print.
ENWW Printing on both sides (duplexing) 71
Cancelling a print job
You can cancel a print job using one of the following methods:
Control panel: Press the Cancel button. This will clear the job that the printer is currently
●
processing. It does not affect jobs waiting to be processed.
Windows: Double-click the printer icon that appears in the lower right corner of the computer
●
screen. Select the print job, and then press the Delete key on the keyboard.
Macintosh: Click the Printer Setup Utility icon, and then double-click the printer icon. Select the
●
print job and click Delete.
72 Chapter 4 Printing and loading media ENWW
5 Using the Toolbox
This section contains the following information:
Toolbox overview
●
Printer Status tab
●
Information tab
●
Printer Services tab
●
Using the HP Printer Utility (Macintosh)
●
ENWW 73
Toolbox overview
The Toolbox provides status and maintenance information about your printer. It also provides access
to documentation and online help tools for solving printer problems.
NOTE The Toolbox is available for Windows only. For Macintosh, see Using the HP Printer
Utility (Macintosh).
To open the Toolbox:
1. Click the Start menu.
2. Select the Printer and Faxes settings.
3. Right-click the HP Photosmart Pro B8300 series icon, and select Printer Preferences.
74 Chapter 5 Using the Toolbox ENWW
Printer Status tab
The Printer Status tab displays ink level information for each print cartridge and also printer status.
The printer selection drop-down list lets you select the printer you wish to use with the Toolbox utilities.
It lists printers that are compatible with the Toolbox. The status window displays messages related to
current printer status, such as Printing job, Top cover open, and Print cartridge empty.
Click this button... To...
Ink Cartridge Information Display the order numbers for the print cartridges compatible
with the printer.
Supplies Information View information on HP supplies, as well as ordering
Preferences Open a dialog box where you can select the types of printer
information.
error or warning messages that will appear on your computer
screen when problems occur. You can choose to be notified
by an audio alert when this happens. You can also choose to
enable myPrintMileage AutoSend, which will provide you with
a closer forecast of your printer usage in the myPrintMileage
Web site.
ENWW Printer Status tab 75
Information tab
Use the Information tab to register the printer and display printer hardware information. This tab also
provides access to online troubleshooting through HP Instant Support, as well as information about your
printer usage, using the printer, troubleshooting, and contacting HP.
Click this button... To...
myPrintMileage Access the myPrintMileage Web site and your printer usage
Printer Hardware Display the printer model and firmware version number.
HP Instant Support Access the HP Instant Support Web site for support services
Register Your Printer Register your printer online. You must have Internet access to
How Do I... Display help for performing common printer tasks.
information. You must have Internet access to perform this
operation.
and troubleshooting tips. You must have Internet access to
perform this operation.
perform this operation.
Troubleshooting View help for solutions to common printer problems such as
Contact HP Obtain information on how to contact HP.
paper jams or software installation issues, and printing
problems such as borderless or photo printing problems.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. HP Instant Support helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
Easy access to troubleshooting tips
●
Provides tips that are customized for your device.
Resolution of specific device errors
●
Provides immediate access to information that can help you resolve error messages specific to
your device.
To see a description of the problem, and recommendations for solving or preventing the problem,
click the link within the message. To see a list of past device errors, click Alerts on the left side of
the HP Instant Support page.
Notification of device driver and firmware updates
●
Alerts you when a firmware or driver update is available. A message appears on the HP Instant
Support homepage. Click the link within the message to go directly to the download section of the
HP Web site.
Obtaining support services
●
Provides a list of the support services that are available for your device.
Managing ink and media usage (myPrintMileage)
●
76 Chapter 5 Using the Toolbox ENWW
Helps you manage and forecast printer supplies usage.
Self diagnostic testing for your device
●
Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support
page to start diagnosing the devices. HP Instant Support checks the computer, and a list of
configured devices appears. When you select the device that you want to diagnose, HP Instant
Support can help you with such tasks as making sure that you have the latest device driver available
and gaining access to reports about the device status and detailed device-diagnostic information.
If any errors are detected during this process, you are given the option to perform updates to the
device drivers or to perform detailed diagnostic tests on the device.
HP expert help online (Active Chat)
●
Provides personalized help from an HP support expert over the Web at any time. Simply submit a
question or a description of your problem. Your recent device history, system configuration, and
any actions that you have attempted are automatically forwarded to HP (upon your approval) so
that you will not need to describe the problem again. An HP support expert will respond online to
solve your problem through a real-time Web chat.
Knowledge database
●
Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information according
to the guidelines that are outlined in the HP Online Privacy Statement (
eng/privacy.htm).
NOTE To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page
Source (for Netscape) from the View menu in your Web browser.
http://www.hp.com/country/us/
To gain access to HP Instant Support
Use the Toolbox (Windows) to access HP Instant Support. In Toolbox, click the Information tab, and
then click HP Instant Support.
NOTE Do not bookmark the Web pages that are used to open HP Instant Support. If you
bookmark the site and connect to it by using the bookmark, the pages will not contain the current
information.
myPrintMileage
myPrintMileage is a service that HP provides to help you keep track of your device usage to help you
forecast device usage and plan the purchase of supplies. It consists of two parts:
myPrintMileage Web site
●
myPrintMileage AutoSend, a utility that periodically updates the device usage information on the
●
myPrintMileage Web site
ENWW Information tab 77
To use myPrintMileage, you must have the following:
Toolbox (Windows) installed
●
Internet connection
●
Device connected
●
NOTE HP recommends that you enable myPrintMileage to send data for three to six months
to allow a meaningful amount of data to accumulate on the myPrintMileage Web site.
To use the Print accounting features, you must register for the service through the myPrintMileage
site.
On the myPrintMileage Web site, you can see the following items:
Print analysis, such as the amount of ink you have used, whether you use more black or color ink,
●
and the estimated number of pages you can print with the remaining amount of ink.
Print accounting, which allows you to generate reports showing usage data, cost per page, or cost
●
per job for a specific time period; export this data as Microsoft Excel spreadsheet files; and
configure the e-mail alerts and notifications to receive print accounting reports.
To gain access to myPrintMileage
From the Toolbox (Windows): On the Information tab, click myPrintMileage, and then follow the
▲
onscreen instructions.
-or-
From the Windows taskbar: Right-click the Toolbox icon, click myPrintMileage, and then
select View my print usage.
How Do I...
The following list contains common printer tasks. Click an item in the list to get step-by-step help with
that task:
Changing print settings
●
Cancelling a print job
●
Clearing jams
●
Loading media in the input tray
●
Printing on various media types
●
Printing on cards and smaller-sized media
●
Printing digital photographs
●
Printing borderless
●
Printing with the front or rear manual feed slot
●
Installing the optional automatic two-sided printing accessory (duplex unit)
●
Inserting the print cartridges
●
78 Chapter 5 Using the Toolbox ENWW
Aligning the print cartridges
●
Cleaning the print cartridges
●
Understanding the printer lights
●
Ordering printing supplies through the Toolbox
●
ENWW Information tab 79
Printer Services tab
The Printer Services tab provides utilities that help you maintain and test your printer. You can align
and clean your print cartridges, or print a demo page.
Click this button... To...
Align Print Cartridges Align the print cartridges. See Aligning the print cartridges for
more information.
Clean Print Cartridges Clean the print cartridges. See Cleaning the print cartridges for
Calibrate Color Balance color tints on printed pages. See Calibrating the
Print a Demo Page Send a demo page to the printer to verify that the printer is
more information.
color for more information.
connected to the computer correctly and is working properly.
80 Chapter 5 Using the Toolbox ENWW
Using the HP Printer Utility (Macintosh)
The HP Printer Utility contains tools to calibrate the printer, clean the print cartridges, print a test page,
print a configuration page for the printer, and find Web site support information.
Opening the HP Printer Utility
1. Double-click the Macintosh HD icon on the desktop.
2. Select Applications, select Utilities, and then select HP Printer Selector.
3. Select Photosmart Pro B8300 series and click Launch Utility.
Viewing the HP Printer Utility panels
The following options are available on the HP Inkjet Toolbox Panel menu:
Sample Page: Prints a sample page to view the print output quality.
●
Supplies Status: Shows print-cartridge ink levels.
●
Test: Prints a test page or a configuration page.
●
Clean: Cleans the print cartridges.
●
Align: Aligns the print cartridges.
●
Color Calibration: Adjusts color to correct tint problems. Color calibration only occurs when the
●
color and photo print cartridges are installed.
Supply Info: Shows print-cartridge replacement information.
●
HP Support: Provides access to the HP Web site where you can register the printer and find
●
support for the printer and information about HP products and supplies.
ENWW Using the HP Printer Utility (Macintosh) 81
82 Chapter 5 Using the Toolbox ENWW
6 Troubleshooting
This section contains the following information:
Troubleshooting tips and resources
●
General troubleshooting tips
●
Printing a demo page
●
Printing a diagnostics page
●
Resolving printing problems
●
Poor print quality and unexpected printouts
●
Resolving paper-feed problems
●
Troubleshooting installation issues
●
Clearing jams
●
Resolving photo printing problems
●
Resolving borderless printing problems
●
Resolving banner printing problems
●
Resolving automatic two-sided printing problems
●
Resolving network printing problems
●
ENWW 83
Troubleshooting tips and resources
For a paper jam problem, see
●
For paper-feed problems, such as the paper skew, see
●
Some printer problems can be resolved by resetting the printer.
To reset the printer
1. Press the Power button to turn off the printer.
2. Disconnect the power cord from the printer.
3. Wait about 20 seconds, and then reconnect the power cord.
4. Press the Power button to turn on the printer.
Clearing jams.
Resolving paper-feed problems.
84 Chapter 6 Troubleshooting ENWW
General troubleshooting tips
Ensure the following:
Power light is on and not blinking. When the printer is first turned on, it takes approximately 45
●
seconds to warm up.
Make sure the printer is in the Ready state. If lights are on or blinking, see
●
reference.
No error messages appear on the computer screen.
●
Power cord and other cables are working and firmly connected to the printer. Make sure the printer
●
is connected firmly to a functioning alternating current (AC) power outlet and is turned on. See
Printer specifications and Declaration of Conformity for voltage requirements.
Media is loaded correctly in the tray and is not jammed in the printer.
●
Print cartridges are properly installed in their correct color-coded slots. Press down firmly on each
●
one to ensure proper contact. Ensure you have removed the tape from each print cartridge.
Print cartridge cradle latches and all covers are closed. See
●
Rear access panel or duplex unit is locked into place.
●
All packing tapes and materials are removed from the printer.
●
Printer can print a diagnostics page. See
●
Printer is set as the current or default printer. For Windows, set the printer as the default in the
●
Printers folder. For Mac OS, set the printer as the default in the Printer Setup Utility. See your
computer's documentation for more information.
Pause Printing is not selected if you are using a computer running Windows.
●
Printing a diagnostics page.
Inserting the print cartridges.
Printer lights
You are not running too many programs when you are performing a task. Close programs that you
●
are not using or restart the computer before attempting the task again.
ENWW General troubleshooting tips 85
Printing a demo page
Printing a demo page without being connected to a computer verifies whether the printer is set up
correctly.
1. Make sure the printer is turned on.
2. Press and hold the Resume button for a few seconds.
The printer prints a demo page.
86 Chapter 6 Troubleshooting ENWW
Printing a diagnostics page
This page is useful to HP Technical Support if you have a printer problem.
1. Make sure the printer is turned on.
2. Press and hold the Power button, press the Resume button four times, and then release the
Power button.
The printer prints a diagnostic page.
NOTE You can also print a diagnostics page from the printer driver. Right-click the printer icon.
Select Printing Preferences. On the Services tab, click Print Configuration Page.
ENWW Printing a diagnostics page 87
Resolving printing problems
Printer shuts down unexpectedly
Check power and power connections
Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See
Printer specifications and Declaration of Conformity for voltage requirements.
Check printer vents
The printer vents are located on the sides of the printer. If the vents are covered and the printer
overheats, the printer automatically turns off. Make sure the vents are not covered and the printer is in
a cool, dry location. See
environment for the printer.
All printer lights are blinking
A non-recoverable error has occurred.
Reset the printer. See To reset the printer.
Printer specifications and Declaration of Conformity for the required operating
If the problem persists, contact HP. See
Customer support and warranty.
Printer is not responding (nothing prints)
Check printer setup
See Troubleshooting tips and resources.
Check the print cartridge initialization
When print cartridges are installed or replaced, the printer automatically prints an alignment page to
align the print cartridges. This process takes about seven minutes. Until this process is complete, only
the automatic alignment page can be printed.
Check the printer software installation
Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is
turned on. See
Check cable connections
Make sure both ends of the USB cable are secure.
If the printer is connected to a network, check the following:
Printer specifications and Declaration of Conformity for voltage requirements.
Make sure you are not using a phone cord to connect the printer.
●
The network hub, switch, or router is on and working properly.
●
88 Chapter 6 Troubleshooting ENWW
Check printer setup for network environment
Ensure the correct printer driver and printer driver port are being used. For more information about
network connections, see
documentation provided by your network vendors.
Configuring the printer (Windows), Configuring the printer (Mac OS), or the
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from intrusion. However,
the firewall might block communication between the computer and the printer. If there is a problem
communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall
is not the source of the communication problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the printer, you might want to assign the printer
a static IP address and re-enable the firewall.
Printer does not accept a print cartridge
Print cartridge does not fit the printer
Verify that the print cartridge is in the correct print cartridge cradle. The symbol on the print cartridge
and the print cartridge latch should match.
Printer does not recognize the print cartridge
Verify that the nozzle protective tape has been removed from the cartridge and that the cartridge is
properly installed with the latch closed. See
Inserting the print cartridges.
Clean the print cartridge contacts
Complete the print cartridge cleaning procedure. See Cleaning the print cartridges.
Remove the print cartridge and ensure the print cartridge latch is closed. Turn off the printer without the
print cartridge installed. Restart the printer and reinsert the print cartridge (see
cartridges).
After removing the print cartridge, turn the printer off, and then turn on the printer without the print
cartridge installed. After the printer has restarted, reinsert the print cartridge.
Inserting the print
ENWW Resolving printing problems 89
The printer is rejecting the pen
Poor contact between the print cartridges and print cartridge cradles may cause the pen to be rejected.
When this occurs, try cleaning the electrical contacts on the print cartridges and print cartridge cradles:
1. Remove the print cartridge from the printer (see
2. Clean the electrical contacts on the print cartridge cradle with a dry cotton swab.
Inserting the print cartridges).
90 Chapter 6 Troubleshooting ENWW
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