HP Photosmart 1115 User Manual

basics guide
basics guide
basics guide

hp photosmart

1215/1115

© Copyright 2001 Hewlett-Packard Company
All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another

language without the prior written consent of Hewlett-Packard Company.
The information contained in this document is subject to change without notice. Hewlett-Packard shall not be

liable for errors contained herein or for consequential damages in connection with the furnishing,
performance, or use of this material.
Adobe, Acrobat, and Reader are registered trademarks of Adobe Systems, Inc.
CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA).
HP, the HP logo, JetSend, and PhotoSmart are property of Hewlett-Packard Company.
Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM is a registered trademark and Microdrive is a trademark of International Business Machines Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Palm, Palm III, Palm V, and Palm VII are registered trademarks of 3Com Corporation or its subsidiaries.
Pentium is a registered trademark of Intel Corporation.
SmartMedia is a trademark of the SSFDC Forum.
Other brands and their products are trademarks or registered trademarks of their respective holders.

© Copyright 2001 Hewlett-Packard Company
All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett-Packard Company.
The information contained in this document is subject to change without notice. Hewlett-Packard shall not be
liable for errors contained herein or for consequential damages in connection with the furnishing,
performance, or use of this material.
Adobe, Acrobat, and Reader are registered trademarks of Adobe Systems, Inc.
CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA).
HP, the HP logo, JetSend, and PhotoSmart are property of Hewlett-Packard Company.
Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM is a registered trademark and Microdrive is a trademark of International Business Machines Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Palm, Palm III, Palm V, and Palm VII are registered trademarks of 3Com Corporation or its subsidiaries.
Pentium is a registered trademark of Intel Corporation.
SmartMedia is a trademark of the SSFDC Forum.
Other brands and their products are trademarks or registered trademarks of their respective holders.

© Copyright 2001 Hewlett-Packard Company
All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another

language without the prior written consent of Hewlett-Packard Company.
The information contained in this document is subject to change without notice. Hewlett-Packard shall not be

liable for errors contained herein or for consequential damages in connection with the furnishing,
performance, or use of this material.
Adobe, Acrobat, and Reader are registered trademarks of Adobe Systems, Inc.
CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA).
HP, the HP logo, JetSend, and PhotoSmart are property of Hewlett-Packard Company.
Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM is a registered trademark and Microdrive is a trademark of International Business Machines Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Palm, Palm III, Palm V, and Palm VII are registered trademarks of 3Com Corporation or its subsidiaries.
Pentium is a registered trademark of Intel Corporation.
SmartMedia is a trademark of the SSFDC Forum.
Other brands and their products are trademarks or registered trademarks of their respective holders.

contents

Chapter 1 getting started .............................................................................. 1

viewing the onscreen user’s guide ............................................................................... 1

information map ....................................................................................................... 2

printer parts.............................................................................................................. 4

control panel...................................................................................................... 5

indicator lights ................................................................................................... 6

setting up your printer................................................................................................ 6

items you will need ............................................................................................. 6

loading paper .................................................................................................... 8

replacing or installing print cartridges ................................................................. 11

using your printer with a computer ............................................................................ 13

Chapter 2 getting to know your printer........................................................ 15

tools menu.............................................................................................................. 15

adjusting the printer settings from the control panel ..................................................... 16

test page ......................................................................................................... 17

paper type and size.......................................................................................... 17

page layout ..................................................................................................... 18

photo cropping ................................................................................................ 20

photo brightness............................................................................................... 20

photo color (model 1215).................................................................................. 21

factory default settings....................................................................................... 21

understanding memory cards.................................................................................... 22

types of memory cards ...................................................................................... 22

inserting a memory card.................................................................................... 23

Chapter 3 printing without a computer ........................................................ 25

paper type and size settings ..................................................................................... 25

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hp photosmart 1215/1115 color printer

printing photos from a memory card .......................................................................... 26

deciding which photos to print............................................................................ 27

printing an index page ...................................................................................... 27

choosing photos using the control panel ..............................................................28

cancelling a photo ............................................................................................ 30

Chapter 4 troubleshooting ...........................................................................31

important Windows PC information ........................................................................... 31

software problems ................................................................................................... 33

hardware problems ................................................................................................. 34

printing problems .................................................................................................... 37

error messages........................................................................................................ 39

Chapter 5 specifications ..............................................................................41

ii

getting started

Thank you for purchasing an HP PhotoSmart 1215/1115 color printer!
Your new printer prints everything from high-quality black and white text
documents to color photos. Before you get started, be sure to set up your
new printer—use the Setup Guide included in the box.

This guide describes how to use your new printer. It includes a quick
reference to get you acquainted with your new printer and plenty of
detailed printing and troubleshooting information. If you do not find the
information you are looking for in this guide, use the Onscreen User’s
Guide.

viewing the onscreen user’s guide

Note: You must have Adobe® Acrobat® Reader® version 4.0 or later

installed to view the Onscreen User’s Guide. If you do not have
Acrobat Reader, you will be asked to install it from the HP
PhotoSmart CD before you can view the Onscreen User’s Guide.

1

After you have installed the HP PhotoSmart software on your computer,
you can view the Onscreen User’s Guide.

To view the Onscreen User’s Guide:

• Windows PC: From the Start menu, choose Programs, HP PhotoSmart,
Photo Printing, Tools and Information, View printer users guides.

• Macintosh: In the User Docs folder, select your language, then open
the file titled hp photosmart user guide.

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hp photosmart 1215/1115 color printer

information map

getting started basics guide onscreen guide

unpacking your printer

other items you will need

printer parts

control panel

indicator lights

loading paper

loading paper in the paper tray

loading paper in the photo tray

loading a single envelope

loading a stack of envelopes

loading index cards and other small media

replacing or installing print cartridges

getting to know your printer basics guide onscreen guide

tools menu

adjusting printer settings

understanding memory cards

types of memory cards

inserting a memory card

understanding infrared

printing without a computer basics guide onscreen guide

paper type and size settings

printing photos from a memory card

deciding which photos to print

printing an index page

choosing photos using the control panel

cancelling a photo

printing files using infrared (IR)

printing from a Windows PC basics guide onscreen guide

selecting the printer properties

determining the status of your printer

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2

getting started

hp photosmart 1215/1115 color printer

using the hp photo printing software

printing from a Macintosh basics guide onscreen guide

printing from a software application

printing from the desktop

using the print dialog box

saving photos basics guide onscreen guide

saving from a memory card

saving from a memory card to your Windows PC

saving from a memory card to your Macintosh

saving using infrared

care and maintenance basics guide onscreen guide

using the hp photosmart toolbox (Windows PC)

using the hp photosmart utility (Macintosh)

cleaning the printer

cleaning the outside of the printer

cleaning the print cartridges

troubleshooting basics guide onscreen guide

important Windows PC information

software problems

hardware problems

printing problems

infrared (IR) problems

error messages

specifications basics guide onscreen guide

specifications

connecting your printer to your computer basics guide onscreen guide

connecting the printer to a power source

connecting the printer to your Windows PC

connecting the printer to your Macintosh

installing the printer software

upgrading the printer software

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hp photosmart 1215/1115 color printer

printer parts

OUT tray

This tray catches your
printed photos or
documents

Paper width guide

Adjust this guide to fit
close to the edge of
the paper in the paper
tray

Paper tray

Place paper or
envelopes in this tray
for printing

Photo tray

Place 4 x 6 inch (102
x 152 mm) photo
paper in this tray for
printing

Power cord connection

Connect the power cord
(included in the box) here

Top cover

Open this cover to
change print cartridges

Control panel

See details on next page

SmartMedia memory
card slot

Insert a SmartMedia
memory card into the slot
to begin printing or
saving

CompactFlash/IBM
Microdrive memory
card slot

Insert a CompactFlash or
IBM Microdrive memory
card into the slot to begin
printing or saving

Paper length guide

Adjust this guide to fit close to the
edge of the paper in the paper tray

Parallel port

Use this port to connect the
printer to the computer if you
are using a bi-directional IEEE
1284-compliant parallel cable
(Windows PC only)

4

Rear access door

Remove this door to
clear a paper jam

USB port

Use this port to connect the printer to
the computer if you are using a USB
cable

getting started

control panel

hp photosmart 1215/1115 color printer

Copies

Use this button to select the
number of copies you want
to print

Choose Photos

Use this button to choose
which photos you want to
print or save from the
memory card

Cancel/No

Press this button to stop
printing or saving, cancel a
selection, or answer “no”
to a question on the LCD

Save

Press this button to start
saving selected photos
from the memory card to
the computer

Power light

On when the printer is
turned on, blinking when
the printer is busy

Power

Press this button to turn the
printer on or off

LCD

Read this window for
information about the status
of your printer

Photo Size

Use this button to choose
the printed size for all
selected photos

OK/Yes

Press this button to make a
selection or answer “yes” to
a question on the LCD

Print

Press this button to start
printing the selected photos
from a memory card

Tools

Use this button to change the
printer settings

Attention light

Blinks when an error
message is displayed on the
LCD

Infrared port

Aim an infrared device here
to wirelessly print or save
your photo or document

(1215)

Tip: To get maximum use from your print cartridges, do not unplug

the printer or turn off the power source (such as a power strip),
until the Power light is off.

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hp photosmart 1215/1115 color printer

CF

indicator lights

Attention light
Blinking

- Read the

LCD for instructions

Power light
On

- The printer power is on

Blinking

- The printer is busy
(for example, printing or
saving)

Off

- The printer power is off

Caution: Do not remove the memory card while the card slot light is

setting up your printer

SmartMedia memory card slot light
On

- The memory card is inserted

correctly

Blinking

- The memory card in the card

slot is being accessed

Off

- There is no memory card inserted,
the memory card is not inserted
correctly, or the other memory card
slot is in use

CompactFlash/IBM Microdrive
memory card slot light

On

- The memory card is inserted

correctly

Blinking

- The memory card in the card

slot is being accessed

Off

- There is no memory card inserted,

the memory card is not inserted
correctly, or the other memory card
slot is in use

blinking. Removing a memory card while it is in use may
damage the card or the files saved on the card.

items you will
need

USB cable

6

Depending on how you are using the printer, you may need the following
items:

Parallel cable

HP-designed inkjet
paper

getting started

SmartMedia
memory card

CompactFlash
memory card

Microdrive

IBM Microdrive
(170MB) memory
card

hp photosmart 1215/1115 color printer

cables

To connect the printer to a Windows PC, you need a bi-directional IEEE
1284-compliant parallel cable or a USB compliant interface cable (USB is

preferred). To connect the printer to a Macintosh computer, you need a
USB compliant interface cable. These cables are available where you
purchased your printer or at most computer supply stores, and must be

purchased separately.

memory cards

If you use your digital camera’s memory card with the printer, make sure
the memory card is a CompactFlash Type I or II, IBM Microdrive (170 MB),
or SmartMedia memory card. Memory cards must be less than 528 MB.
See “understanding memory cards” on page 22 for more information.

hp-designed inkjet paper

You can print on many different types and sizes of paper. We recommend
using HP designed inkjet paper for the best output quality. For example, if
you are printing a photo, be sure to print on HP Premium Plus Photo Paper
for photo-quality results.

HP inkjet paper can be found at most computer and office supply stores or
on the Web at www.hpshopping.com.

Note: Model 1215 has automatic paper type and size sensors to help

you get great printing results automatically. The printer uses an
optical sensor to detect paper type and size, then selects the
print mode for great results.

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hp photosmart 1215/1115 color printer

loading paper

You can print on many different types and sizes of paper. We recommend
using HP designed inkjet paper for the best output quality. For example, if
you are printing a photo, be sure to print on HP Premium Plus Photo Paper
for photo-quality results.

HP papers can be found at most computer and office supply stores or on
the Web at www.hpshopping.com.

You can load a:

• Stack of paper

• Stack of 4 x 6 inch (102 x 152 mm) photo paper in the printer’s
photo tray or paper tray

• Single envelope

•Stack of envelopes

See the Onscreen User’s Guide for information about loading envelopes
and loading index cards and other small media.

loading paper in the paper tray

Use the printer’s paper tray to print on many different types of paper. You
can use everything from plain paper to HP Premium Plus Photo Paper and
HP Premium Inkjet Transparency Film.

To load paper in the paper tray:

1 Pull out the paper length guide on the paper tray and slide the paper

width guide as far to the left as it will go.

Paper width guide

Pap er length guide

8

getting started

hp photosmart 1215/1115 color printer

2 Place a stack of paper into the paper tray.

• Load the paper print side down (the side on which your image

will appear facing down). The printer prints on the face-down
side of the paper in the paper tray; the printed document faces
up in the OUT tray.

• Always load paper in the portrait direction, with the long edge of
the paper against the long edge of the paper tray.

• Be careful not to use too much or too little paper. It may be
difficult for the printer to “grab” a sheet of paper when there are
only one or two sheets in the paper tray. Check that the stack of
paper contains several sheets but is no higher than the top of the
paper length guide.

• Use one kind and size of paper at a time. Do not mix paper
types or sizes in the paper tray.

3 Adjust the paper width and paper length guides to fit close to the

edges of the paper, without bending the paper. This helps the paper
feed straight into the printer.

4 On the OUT tray, move the slider (visible through the OUT tray)

toward you (away from the inside of the printer) until it stops. This
disengages the photo tray.

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hp photosmart 1215/1115 color printer

loading paper in the photo tray

Use the printer’s photo tray to print on 4 x 6 inch (102 x 152 mm) photo
paper. When you use the photo tray, you can leave your regular paper in
the paper tray.

To load paper in the photo tray:

1 On the OUT tray, move the slider (visible through the OUT tray)

toward you (away from the inside of the printer) until it stops. This
disengages the photo tray.

2 Lift the OUT tray.

3 Load paper in the photo tray with the print side down (the side on

which your image will appear faces down). If you are using tabbed
paper, feed or place the tabbed paper into the printer so the tab
feeds in last. Do not put more than 20 sheets of paper in the photo
tray.

10

4 Lower the OUT tray to its original position.

5 On the OUT tray, move the slider away from you (toward the inside

of the printer) until it stops against the edge of the paper. This
engages the photo tray.

6 When you are finished using the photo tray, pull the slider out to

disengage it so the printer will use the paper in the paper tray.

getting started

hp photosmart 1215/1115 color printer

replacing or
installing print
cartridges

To get the best performance from your printer, we recommend using only
genuine HP supplies, including genuine HP factory-filled print cartridges.

Caution: Check that you are using the correct print cartridges. Use one

3-color print cartridge (HP #78) and one black print cartridge
(HP #45). Other print cartridges will not work with your
printer.

Caution: Do not refill print cartridges yourself. Damage resulting from

the modification or refilling of HP print cartridges is specifically
excluded from HP printer warranty coverage.

To replace or install print cartridges:

1 On the Control panel, press the Power button to turn the printer on.

2 Open the printer’s top cover. The print cartridge cradle moves to the

center of the printer.

3 Lift the cradle latch of the print cartridge you want to replace or

install.

Top cover

Print cartridge
cradle latches

4 If you are replacing a print cartridge, lift out the old print cartridge

and discard it.

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hp photosmart 1215/1115 color printer

5 Remove the tape from the new print cartridge:

• Take the print cartridge out of its package.

• Grasp the green tab and peel off the blue tape, being careful not
to damage the copper contacts on the print cartridge.

Note: Do NOT touch the ink nozzles or the copper contacts.

Touching these parts may cause print cartridge failure.

Tape

HP #78 (3-color)

Do not touch here on
the print cartridges

HP #45 (black)

6 Insert the print cartridge:

• Insert the print cartridge into the cradle.

• Press down on the print cartridge handle until you feel the print
cartridge snap into place.

• Close the cradle latch firmly to lock the print cartridge in place.

Cradle
latches

Handles

Tape

12

7 Close the top cover.

8 When the LCD prompts you, load plain paper in the paper tray. For

more information, see “loading paper” on page 8.

getting started

9 On the Control panel, press OK/Yes. The printer begins printing an

automatic calibration page to align the print cartridges.

using your printer with a computer

You can use your HP PhotoSmart 1215/1115 color printer with a
Windows PC or a Macintosh. For information about connecting to a
computer and installing the software see the Onscreen User’s Guide.

You may be able to upgrade your printer’s driver software. If you get an
updated printer driver from the Web, it will not include the HP Photo
Printing Software. The HP Photo Printing Software is used for creating
album pages and greeting cards from the computer. It must be installed
from a CD.

hp photosmart 1215/1115 color printer

Calibration page

• If the printer software is already installed on your computer the HP
Photo Printing Software will not be overwritten when you install the
new printer driver.

• If the printer software is not already installed on your computer (for
example, if you just purchased a new computer) and your original
CD is not available, you may want to order a new CD so that you get
the HP Photo Printing Software along with the printer driver. See the
Services and Support booklet for ordering information.

To download the printer driver software visit www.hp.com/photosmart.

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hp photosmart 1215/1115 color printer

14

getting started

getting to know your
printer

tools menu

2

Access the Tools menu from the Tools button. The Tools menu options
allow you to change the printer settings from the Control panel.

model 1215

Tools menu option Choices

Print a test page

Clean the print cartridges

Select paper settings Manually set

Auto-detect

Select page layout Photo album

Paper s aver

Select photo cropping option Standard crop

Full image (do not crop)

Adjust photo brightness

Color options for next print Color

Black & white
Sepia (brown)
Antique

Select default IR type Automatic

Photo
Document

Reset all tools settings

15

hp photosmart 1215/1115 color printer

model 1115

Tools menu option Choices

Print a test page

Clean the print cartridges

Select default paper type No default

Select default paper size No default

Select page layout Photo album

Photo cropping Standard crop

Adjust photo brightness

Reset all tools settings

Photo paper
Plain paper

8.5 x 11 inches
4 x 6 cm

Paper s aver

Full image (do not crop)

adjusting the printer settings from the control panel

You can use the Tools button on the Control panel to print a test page or
adjust the printer’s settings.

Note: The current setting is marked with an asterisk (*) on the LCD.

LCD

OK/Yes

Tools

button

button

16

getting to know your printer

hp photosmart 1215/1115 color printer

test page

paper type
and size

You can print a test page to check your print cartridges and make sure the
paper is loaded correctly.

To print a test page:

1 Make sure plain paper is loaded in the paper tray. If you need more

information, see “loading paper” on page 8.

2 On the Control panel, press the Tools button until the LCD asks if you

want to print a test page, then press OK/Yes.

Printer model number

If these lines are not
solid, you may need
to clean or replace
a print cartridge

Service information
(ink levels and total
pages printed, for
example)

model 1215

The printer automatically detects the paper size and type by scanning the
paper in the paper tray. You can also choose to override the automatic
detection by manually setting the paper size and type.

When the paper size is set to manual, the LCD will ask you to select the
paper size and paper type (plain paper or photo paper) each time you
print.

To manually adjust the paper size:

1 On the Control panel, press the Tools button until the LCD asks if you

want to select paper settings, then press OK/Yes.

2 Press the right side of the Tools button to select Manually set.

3 Press OK/Yes.

When the paper size is set to manual, the LCD will ask you to select the
paper size and paper type (plain paper or photo paper) each time you
print.

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hp photosmart 1215/1115 color printer

model 1115

You can set your printer to print on one type and size of paper by
changing the paper type and size default settings or you can set your
printer to request the paper type and size for each print.

To select the default paper type and size:

1 On the Control panel, press the Tools button until the LCD asks if you

want to select the default paper type or the default paper size, then
press OK/Yes.

2Press the Tools button until the LCD displays the correct type or size. If

you want to select the paper type and size each time you print, select
No Default.

3Press OK/Yes.

page layout

The page layout specifies how the printer positions photos on the page.
You can choose:

• Photo Album – Select this option if you want to print photos using the

orientation setting from the digital camera. The printer turns the
photos on the page to fit as many as possible on each sheet of paper
while maintaining the photo orientation. For example, if all of your
selected photos are landscape, the page will print landscape. The
printer uses the photo orientation setting from the camera to
determine how to place each photo on the page.

Note: Some digital cameras do not store photo orientation

information. In this case, the printer will not be able to
determine how to orient your photo and this setting will have
no effect.

• Paper Saver – Select this option if you want to print as many photos

as possible on each sheet of paper and do not care about the photo
orientation. Some photos may be turned sideways to fit on the
page—they may not all print right-side up.

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getting to know your printer

hp photosmart 1215/1115 color printer

Photo Album

Paper Saver

To select the page layout:

1 On the Control panel, press the Tools button until the LCD asks if you

want to select the page layout, then press OK/Yes.

2 Press Tools again to select Photo Album or Paper Saver.

3 Press OK/Yes.

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hp photosmart 1215/1115 color printer

photo
cropping

The printer automatically crops a photo exactly to the size you select. For
example, if you select a 4 x 6 inch (102 x 152 mm) photo size, the printer
will crop the photo to that size by measuring from the center of the photo.
This is called Standard Crop. If you want to print the entire photo, select
Full Image. Selecting Full Image may result in a print that does not exactly
match the standard dimensions in that it may be slightly wider or shorter.

Standard Crop

To select the full image:

1 On the Control panel, press the Tools button until the LCD asks if you

want to select a photo cropping option, then press OK/Yes.

2Press the right side of the Tools button to select Full Image.

3Press OK/Yes.

An asterisk (*) will appear on the LCD beside the photo size to
indicate that Full Image has been selected.

Full Image

photo
brightness

20

If you want your photos to print lighter or darker than the originals, adjust
the photo brightness.

To adjust the photo brightness:

1 On the Control panel, press the Tools button until the LCD asks if you

want to adjust the photo brightness, then press OK/Yes.

2Press the right side of the Tools button to lighten your photos or the left

side of the Tools button to darken your photos.

3Press OK/Yes.

getting to know your printer

hp photosmart 1215/1115 color printer

photo color
(model 1215)

factory default
settings

When printing directly from the memory card, you can set the printer to
print photos in Color, Black & White, Sepia, or Antique. Photos printed in
Sepia print in brown tones and look similar to photos produced in the
early 1900s. Photos printed in Antique print in the same brown tones as
Sepia but with some pale colors added to give the appearance that they
are hand colored.

Note: This setting is only active when printing from a memory card; it is

inactive when printing from the computer.

To change the photo color:

1 On the Control panel, press the Tools button until the LCD asks if you

want to adjust the color options for the next print, then press OK/Yes.

2 Press the right side of the Tools button again to select Color, Black &

White, Sepia, or Antique.

3 Press OK/Yes.

Note: After you finish printing the photo, the photo color setting

returns to the default setting, Color. If you want to continue
printing in Black & White, Sepia or Antique, you need to
change the photo color setting before each print job.

If you made adjustments to the print settings, you can reset the printer to
the original factory settings.

To use the factory settings:

1 On the Control panel, press the Tools button until the LCD asks if you

want to reset all the tools settings.

2 Press OK/Yes.

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hp photosmart 1215/1115 color printer

understanding memory cards

If your digital camera uses a memory card to store photos, you can insert
the memory card into the printer to print or save your photos. The printer
LCD guides you through the process.

For more information on how to print files from a memory card, see
“printing photos from a memory card” on page 26. For more information
on how to save files from a memory card to your computer, see the
Onscreen User’s Guide.

types of
memory cards

The printer can read CompactFlash Association (CFA) certified Type I or II,
IBM Microdrive (170 MB), and SmartMedia memory cards. Memory cards

must be less than 528 MB. These cards are manufactured by several
vendors and are available in a variety of storage capacities. You can
purchase memory cards where you purchased your digital camera or at
most computer supply stores.

Caution: Using another type of memory card may damage the memory

card, the printer, or both.

CompactFlash

Type I or II

Note: Some compact memory cards may not meet CFA specifications

and will not be recognized by the printer. Check with your card
manufacturer for details or try another brand of memory card.

If your digital camera supports multiple file types, it may also be able to
save photos in several different file formats such as JPEG, uncompressed
TIFF, FlashPix, and RAW. You can print JPEG and uncompressed TIFF files
directly from the printer, or you can print and save any file type from your
computer.

(170 MB)

SmartMediaIBM Microdrive

22

getting to know your printer

hp photosmart 1215/1115 color printer

inserting a
memory card

Once you have taken photos with your digital camera, you can print them
immediately or save them directly to your computer using the printer.
Before you insert a memory card, be sure the printer is turned on.

Note: The printer can only access one memory card slot at a time.

When the memory card is inserted correctly, the card slot light illuminates.
The LCD screen says Reading for a moment, shows the number of photos
found on the memory card, then shows the current print job setup.

Caution: Do not pull out the memory card while the LCD screen says

“Reading” or while the card slot light is blinking. This may
damage the printer or the memory card, or corrupt the
information on the memory card.

To insert a CompactFlash or IBM Microdrive memory card:

• Insert the memory card into the

bottom card slot so the front of the
card faces away from you and the
edge with pin-holes is placed into the
printer first.

Caution: If you do not insert the edge

with pin-holes into the printer
first, you can damage the
memory card, the printer, or
both.

To insert a SmartMedia memory card:

CompactFlash

or

IBM Microdrive

(170 MB)

• Insert the memory card into the top

card slot so the front of the card (the
black side) faces toward you and the
top of the card (the edge with the
notch) is placed into the printer first.

SmartMedia

23

hp photosmart 1215/1115 color printer

24

getting to know your printer

printing without a
computer

3

Your HP PhotoSmart 1215/1115 color printer allows you to print directly
from a memory card or use infrared without being connected to a
computer. You can use the Control panel to choose photos on a memory
card or send a file or photos from an infrared (IR) device. This chapter
describes printing from a memory card. For information about printing via
infrared, see the Onscreen User’s Guide.

paper type and size settings

If you want to print photos on 4 x 6 inch (102 x 152 mm) photo paper
from the photo tray, check that the photo tray is engaged. See “loading
paper in the photo tray” on page 10 if you need more information.

Model 1215 has automatic paper type and size sensors to help you get
great printing results automatically. The printer uses an optical sensor to
detect paper type and size, then selects the print mode for great results.

25

hp photosmart 1215/1115 color printer

Model 1115 gives you the option to set the default paper type and size.
Use this if you usually print on one type and size of paper, so that you do
not have to select these options each time you print. Note that you will still
have the option to change the paper type and size for a specific print job.
For more information, see “paper type and size” on page 17.

printing photos from a memory card

Use the Control panel to print photos from a memory card. The layout of
your photos (how they are placed on the page) depends on several
factors:

• Photo size.

• Orientation selected on your digital camera, if it has this option.

• Order in which you choose the photos.

• Photo Album vs. Paper Saver setting. See “page layout” on page 18
if you need more information.

Photo SizeCopies

26

Print

To print photos from a memory card:

Note: If you want to print your photos on photo paper, check that the

photo tray contains photo paper and that the tray is engaged, or
that the paper tray contains photo paper. See “loading paper”
on page 8 if you need more information.

1 Choose the photos you want to print. See “choosing photos using the

control panel” on page 28 if you need more information.

2Press Photo Size until the LCD displays the photo size you want.

3Press Copies until the LCD displays the number of copies you want to

print.

4Press Print.

printing without a computer

hp photosmart 1215/1115 color printer

deciding which
photos to print

When you are deciding which photos to print, you can use:

• A printed index page to see all the photos stored on the memory card
(recommended).

• Your digital camera LCD to view photo thumbnails.

Note: The index number shown with the thumbnail on your digital

camera may be different than the printer reference number on
the printed index page. If you add or delete photos from your
memory card, reprint the index page.

Index page

Camera LCD

printing an
index page

An index page, which may be several pages long, shows thumbnail views
of all the photos stored on the memory card. The file name, date and
index number appear under each thumbnail.

Date

Index
number

File name

Index page

Use the index numbers to select photos to print. The printer’s index number
for your photo may be different from the number associated with the photo
on your digital camera. If you add photos or delete photos from your
memory card, reprint the index page to see the new index numbers.

27

hp photosmart 1215/1115 color printer

To print an index page:

1 Insert the memory card into the printer. See “inserting a memory

card” on page 23 if you need more information.

2 Check that the printer’s LCD indicates:

If this is not the setting shown on the LCD, press Cancel/No to get to
this setting.

3Press Print.

ALL PHOTOS

1 copy Index

choosing
photos using
the control
panel

Once you have decided which photos to print, choose the corresponding
index numbers on the Control panel. You can choose:

• All the photos on the memory card.

• Individual photos.

• Multiple copies of photos.

• A continuous range of photos, such as photos 1–10.

• A Digital Print Order Format (DPOF) file.

Note: DPOF files are files you create using your digital camera.

They are stored on the memory card and contain
information such as which photos are selected and how
many of each photo is to be printed. The printer can read a
DPOF file from the memory card so you do not have to re­select the photos to print or save. Check your digital camera
documentation to see if your camera supports DPOF files.

Choose Photos

Cancel/No

OK/Yes

Print

28

printing without a computer

hp photosmart 1215/1115 color printer

To choose all photos on the memory card:

1 Insert the memory card into the printer. See “inserting a memory

card” on page 23 if you need more information.

2 Press Choose Photos until the printer’s LCD displays ALL.

3 Press OK/Yes.

To choose individual photos:

1 Press Choose Photos until the printer’s LCD displays the index number

of a photo you want to choose.

2 Press OK/Yes.

# 3, 6, _

Space for selecting
another photo

The LCD displays a space where you can choose another photo.

3 To choose additional photos, press Choose Photos again until the LCD

displays the index number of another photo you want to choose, then
press OK/Yes. Repeat this step to continue selecting additional
photos. You can choose a maximum of 1000 photos.

4 When you have finished selecting photos, press OK/Yes.

To choose more than one copy of a selected photo:

• Choose the same number more than once.

For example, if you choose 3, 3, 6, 6, 9 the printer will print two
copies of photo number 3, two copies of photo number 6, and one
copy of photo number 9.

To select a continuous range of photos:

• Press and hold down OK/Yes for about three seconds.

For example, if you want to choose photos 10, 11, 12, 13, 14, and 15:

1 Press Choose Photos until the LCD displays the photo number 10.

2 Press and hold down the OK/Yes button until a dash (–) appears on

the LCD.

# 10–15

29

hp photosmart 1215/1115 color printer

3Press Choose Photos until the photo number 15 appears on the LCD

after the dash.

4Press OK/Yes.

To select a DPOF file:

1 Select the photos you want to use by creating a DPOF file on your

digital camera. The settings you can specify (such as number of
copies) are specific to your camera. See your digital camera
documentation for details on how to create a DPOF file.

2 Insert the memory card into the printer.

The printer automatically recognizes the DPOF file on the memory
card and asks if you want to use the file. The printer supports
DPOF1.0.

3Press OK/Yes.

cancelling a
photo

If you are choosing photos to print using the Control panel, you can
cancel the last selected photo from your list without cancelling all of the
photos you have selected.

To cancel the last selected photo:

•Press Cancel/No.

30

printing without a computer

troubleshooting

The printer is designed to be reliable and easy to use. The following
pages offer tips and advice for addressing frequently asked questions.
See the Onscreen User’s Guide for additional troubleshooting tips.

Before you begin, make sure:

• All the cable connections between your printer and computer are
secure.

• You are using the correct cable for your operating system. For more
information, see “cables” on page 7.

Find answers to your questions quickly on the following pages:

• Windows is displaying a “connection lost” message.

See “important Windows PC information” on page 31.

• The printer software will not install.

See “software problems” on page 33.

• The printer is very slow.

See “hardware problems” on page 34.

• My photos are not printing correctly.

See “printing problems” on page 37.

• There is an error message on the printer’s LCD.

See “error messages” on page 39.

4

important Windows PC information

If you are using your HP PhotoSmart printer with a Windows PC, the
printer requires a continuous connection to the computer. The computer
uses this communication link to access and read the status of memory
cards in the printer, as well as print cartridge ink levels, and other
feedback from the printer.

31

hp photosmart 1215/1115 color printer

If the connection between your Windows PC and your HP PhotoSmart
printer has been lost, a warning message appears on your computer
screen.

• The computer might not be plugged into the printer or the power
source. Try checking the printer’s power and computer cables.

• Using hubs or docking stations that can have multiple devices
connected to them can temporarily break the connection to the printer
while the other devices are being accessed. Wait until the other
device is no longer being accessed, or try connecting the printer
directly to the computer.

Your Windows Taskbar will display the Yellow Caution icon whenever a
connection is broken.

• Click the icon and select Connect to try to re-establish a connection.

Note: If you want the connection to remain broken, click Cancel. When

you are ready to re-connect, click the Taskbar icon and select
Connect.

Additional messages will appear while the computer tries to establish the
connection to the printer. When this is finished, one of the following
messages will appear:

• Found hp photosmart printer - Printing and card access are now
available.

• Can not find the hp photosmart printer - Printing may be available but
card access is NOT available.

32

troubleshooting

software problems

See the Onscreen User’s Guide for additional troubleshooting tips.

Problem Possible cause Solution

hp photosmart 1215/1115 color printer

I inserted the printer
software CD, but the
computer could not
read it.

The software did not
install correctly.
OR
You need to uninstall
the printer software
for any reason.

The CD was not properly
installed.
The CD-ROM drive may be
damaged.
The CD may be damaged.

There may be a conflict
with your virus protection
program.
There may be a conflict
with another software
program.
There may be a conflict
with another device
already connected to the
computer.

1 Reinsert the CD and try again.
2 Try inserting a CD that you know works.

If that CD does not work, you may need
to service your CD-ROM drive.

3 If other CDs work but the printer

software CD does not, you may have a
damaged CD. You can download the
printer software from the HP Web site or
call the software distribution center. See
the Services and Support booklet for
contact information.

Windows PC

1 Uninstall the printer software. Insert the

printer software CD into your computer,
click Remove HP PhotoSmart software,
then follow the onscreen instructions.

2 When the uninstall is completed, shut

down Windows, turn the computer OFF
and then turn it back ON.

3 Close any active virus protection

programs.

4 Reinstall the printer software.

Macintosh

1 Uninstall your printer software. Insert the

printer software CD into your computer,
select Uninstall from the Installer, then
follow the onscreen instructions.

2 Close any active virus protection

programs.
3 Exit all software programs.
4 Reinstall the printer software.

33

hp photosmart 1215/1115 color printer

hardware problems

See the Onscreen User’s Guide for additional troubleshooting tips.

Problem Possible cause Solution

My printer is
connected with a USB
cable through another
USB device or a hub
and when I try to print
I get a message
saying “There was an
error writing to
<name of USB port>.”

I've connected my
printer using a USB
cable, and when I try
to print I get a
message saying
“There was an error
writing to Dot4.”
(Windows PC only)

Your printer may not be
getting good data from the
other device or hub.
Two-way communication
between the printer and
the computer was
interrupted by another
device attached to the
hub.

You may not have
plugged your USB cable in
before installing the
software.

• Connect the printer directly to the USB
port on the computer.

• Try disconnecting other USB devices from
the hub and print your document again.

1 Disconnect the USB cable from your

printer and your computer.

2 Remove the printer software and then

reinstall it.

• Insert the printer software CD into
the computer.

•Click Remove HP PhotoSmart
software.

• Follow the onscreen instructions to
uninstall the software.

3 Reconnect the USB cable to your printer

and your computer. The USB installation
dialog should appear on your computer
screen.

4 Reinstall the printer software.

When I connect a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message does not
appear.
(Windows PC only)
(continued on next
page)

34

You may be using an
unsupported operating
system.

Make sure your computer’s operating system
is Windows 98, 2000, Me, or XP.

troubleshooting

Problem Possible cause Solution

hp photosmart 1215/1115 color printer

When I connect a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message does not
appear.
(Windows PC only)
(continued from
previous page)

Your USB cable may not
be working or may not be
connected properly.

You may not have USB
enabled.

Your printer may not be
turned on.

1 Disconnect and then reconnect the USB

cable from your printer.

2 Make sure the cable is securely

attached both to the computer and to
the printer.

3 If you are still having problems, try

using another USB cable.

1 In Windows 98, 2000, Me, or XP, click

Start, Settings, Control Panel.
2Double-click the System icon.
3Click the Device Manager tab.
4 Click the (+) icon next to the Universal

Serial Bus Controller option. If you see a

USB host controller and a USB root hub

listed, USB is probably enabled. If you

do not see these devices listed, refer to

your computer’s documentation or

contact the manufacturer for more

information on enabling and setting up

USB.
If you cannot enable USB, you can use a
parallel cable to connect your printer to your
computer.

Make sure the USB cable is connected
securely and the printer is connected to a
working power source.
Turn the printer on.

35

hp photosmart 1215/1115 color printer

Problem Possible cause Solution

When I connected a
USB cable between
the printer and my
computer, the “New
Hardware Wizard”
message appeared
once, but the printer
did not install. Now
the “New Hardware
Wizard” will not
appear again.
(Windows PC only)

When I connect a
USB cable between
the printer and my
computer, an
“Unknown device”
message appears.
(Windows PC only)

Installation was not
completed, it was
cancelled, or there was an
error.

Static electricity has built
up in the cable between
your computer and printer.
You may have a defective
USB cable.
The software could not
identify the new printer;
the printer-USB connection
may be defective.

1 Unplug the USB cable, then plug it back

in.

2 Remove the printer software and then

reinstall it.

• Insert the printer software CD into

the computer.

•Click Remove HP PhotoSmart

software.

• Follow the onscreen instructions to

uninstall the software.

• When the uninstall is completed,

turn the computer OFF and then ON

again.

• Close any active virus protection

software.

• Reinstall the software.

1 Disconnect the USB cable from your

printer.

2 Disconnect the power cord from the

printer.

3 Wait approximately 30 seconds.
4 Plug the power cord back into the

printer.

5 Plug the USB cable back into the printer.
6 If “Unknown device” continues to

appear in the “New hardware found”
dialog, check the Web for updates or
contact HP Services and Support. See
the Services and Support booklet for
contact information.

The power light is
blinking.

The attention light is
blinking.

36

The printer may be
processing information.

The printer needs
attention.

Be patient. The printer needs some time to
finish processing the information.

Read the printer LCD for instructions.

troubleshooting

printing problems

See the Onscreen User’s Guide for additional troubleshooting tips.

Problem Possible cause Solution

hp photosmart 1215/1115 color printer

No page came out of
the printer.
(continued on next
page)

The printer needs
attention.

Power may be off or there
may be a loose
connection.

You may not have any
paper in the paper tray.

The printer’s top cover
may be open.

A problem may exist with
one of the print cartridges.

There may be a paper
jam.

Read the printer LCD for instructions.

1 Make sure the power is on.
2 Make sure that all cable connections

are secure.

Check that paper is placed in the paper tray
correctly.

Close the printer’s top cover.

Replace the print cartridge.

1 Check the printer’s LCD for any

instructions.
2 Pull the paper out of either the paper

tray or the OUT tray.

If you were printing labels, make sure a

label did not become unglued from the

label sheet while going through the

printer.
3 If the paper jam has cleared, print your

document again.
If the paper jam has not cleared, try
removing the rear access door.

1 Unplug the printer, open the rear access

door by turning the knob counter-

clockwise, and remove the door.
2 Gently pull the jammed paper out of the

printer, then replace the rear access

door.
3 Plug the printer back in and turn it on.
4 When you have cleared the paper jam,

print your document again.

37

hp photosmart 1215/1115 color printer

Problem Possible cause Solution

No page came out of
the printer.
(continued from
previous page)

A blank page came
out of the printer.

There is a paper jam in the
back of the printer and the
Automatic Two-Sided
Printing Module is
attached.

1Turn your printer off.
2 Simultaneously press the release

buttons, located on each side of the
Automatic Two-Sided Printing Module,
to remove the Module.

3 Gently pull the jammed paper out of the

printer, then replace the Module.

4 Turn your printer back on.
5 Print your document again.

The rear access door or
the Automatic Two-Sided
Printing Module may be
missing.

1 Attach either the rear access door or the

Automatic Two-Sided Printing Module to
the back of the printer.

2 Print your document again.

You may be out of ink. Replace the print cartridge.

You may have forgotten to
remove the vinyl tape from
the print cartridge.

You may be trying to print
a fax.

Make sure you have removed the protective
piece of vinyl tape on each of the print
cartridges.

1 Save the fax in a graphic format, such

as TIFF.

2 Place it in a word processing document

and print it from there.

You may have previously
begun a print job and then
cancelled it.

If you cancel a print job before the file has
printed, the printer may have already loaded
paper in preparation for printing. When you
start the next print job, the printer ejects the
blank page before continuing with the current
job.

38

troubleshooting

error messages

LCD Message Problem Solution

hp photosmart 1215/1115 color printer

Some photos are
corrupted.
Some files are
corrupted.

Photo is too large.
File is too large.

Some photos are
missing.

Photo type is not
supported.
File type is not
supported.

Some photos are not
on the card. Job was
cancelled. Press OK.
Some photos are not
on the card. Check
the DPOF file. Press
OK.

Cannot print photos.
Cannot print files.

The printer detects that
one or more files specified
in the job are corrupted
and cannot be accessed.

The file received from the
camera via infrared is too
large to be processed.

One or more photos
specified for the job are
missing from the card.

The file specified for the
job is not of a supported
file type.

At the beginning of the
print job or during the
print job, the printer
checks the photo selection
and detects that some of
the specified photos are
missing or have been
deleted.

Some files specified for the
print job have errors or
are corrupted. If there are
more than 10 errors the
printer will cancel the print
job.

•Press OK/Yes. The printer may not print

the file or it may not print the file correctly.

OR

•Press Cancel/No to cancel the print job.
OR

• If you are printing from a memory card,
try saving the file from the memory card to
your computer, and then print the file from
your computer software. See the
Onscreen User’s Guide for information
about saving photos from your memory
card.

OR

• If a photo is missing, check that you have
not accidently deleted the photo from the
memory card.

Make sure that you have not accidently
deleted any photos from the memory card.
Print a new index page to see the index
numbers associated with each photo. See
“printing an index page” on page 27 for
more information.

Select another file and restart the print job.

File directory structure
is corrupted.

Card access error. The printer cannot access

Card may be
damaged.

The inserted memory card
is corrupted and cannot
be accessed.

the files on the memory
card.

The printer cannot access
the memory card.

• Use another memory card.

OR

• Reformat the memory card using your
digital camera.

OR

• Copy the files to your computer using your
digital camera.

39

hp photosmart 1215/1115 color printer

LCD Message Problem Solution

Printer memory is full.
Job was cancelled.
Press OK.

Paper is too long. See
PC screen.
Paper is too short.
See PC screen.

Paper size mismatch.
Load correct paper
size. Press OK to
continue or press
CANCEL to cancel
the job.

Media scan failed.
Press OK to retry or
press CANCEL to
cancel the job.

The printer is out of
memory and the job has to
be cancelled.

The paper size is too long
or too short to be used in
the Automatic Two-Sided
Printing Module.

The paper size has
changed in the middle of
the job.

The printer cannot detect
the size of the paper in the
paper tray.

1 Press OK/Yes.
2 Print files one at a time.

1 Read the computer screen for

instructions.

2 Press Cancel/No.
3 Remove the Automatic Two-Sided

Printing Module.
4 Reinstall the rear access door.
5 Change the software settings from

Automatic to Manual.
6 Manually feed the paper into the printer

for two-sided printing.

Load the correct sized paper, and then press
OK/Yes.

In the printer settings, override Automatic
paper size by selecting the appropriate
paper size.

Wrong paper size.
Cropping may occur.
Press OK to continue.
Or you can CANCEL
the job.

Transfer was
interrupted.
Photo transfer was
interrupted.
(1210/1000)

PC data was not
received. Check PC
connection. Press OK
to continue.

40

The size of paper to be
printed does not match the
specified size.

The infrared transmission
of files from the infrared
device has been
interrupted.

The printer has not
received data sent from
the computer.

• Load appropriate sized paper, then press

OK/Yes to continue.

OR

• Press Cancel/No to quit the print job.

1 Press OK/Yes.
2 Re-send the file.

Check that the connection cable is securely
attached to the printer and to the computer.

troubleshooting

specifications

5

Paper Trays 2 paper trays: one letter size, one 4 x 6 inch (102 x 152 mm) photo

Input Capacity 100 sheets letter, 20 sheets 4 x 6 inch (102 x 152 mm) photo, 15

envelopes, 20 banners, 30 cards, 30 transparencies, 20 sheets of
labels

Output Capacity 50 sheets (for Normal and Best print quality), 35 sheets (for Draft

print quality)

Duplex Printing Automatic Two-Sided Printing Module (C6463A) can be purchased

separately

Media Types Paper (plain, inkjet, photo, and banner), envelopes, transparencies,

labels, cards (index, greeting), iron-on transfers

Media Sizes, Standard Letter, legal, executive (3 x 3 inch to 8.5 x 14 inch, 4 x 6 inch

photo) (76 x 76 mm to 216 x 356 mm, 102 x 152 mm photo)

Memory Models 1215 and 1115: 16 MB

Memory Card
Compatibility

Memory Card Supported
File Formats

Connectivity, Standard IEEE 1284-compliant bi-directional parallel, USB, infrared (IR) with

Connectivity, Optional
(Model 1215)

CompactFlash Type I or II, IBM Microdrive (170 MB only),
SmartMedia

Printing directly from the printer: JPEG (baseline data),
uncompressed TIFF (RGB and Ycbcr), and DCF files created by a
digital camera.

Printing and saving from the computer: all file types.

the 1215 only

HP JetDirect external print servers
1215 printer 70x (Windows PC)

41

hp photosmart 1215/1115 color printer

Print Quality, Black 600 dpi with REt (Resolution Enhancement Technology)

Print Quality, Color HP PhotoREt lll (up to 2400 x 1200 dpi)

Technology, Black Print

REt (Resolution Enhancement Technology)

Resolution

Print Technology Drop on-demand thermal inkjet printing

Print Cartridges 1 black (HP#45), 1 color (HP#78)

Technology, Color HP PhotoREt lll, HP ColorSmart III, HP SmartFocus, Automatic

Contrast Enhancement

Print language HP PCL 3 enhanced

Minimum System
Requirements

Windows PC (Windows 98, Me, 2000, XP): Pentium 233 MHz
Processor, 64 MB RAM, 250 MB free disk space, 800 x 600 16-bit
color display, 4x CD-ROM drive

Macintosh: Mac OS 8.6 or higher, G3 or G4-based system with
built-in USB, 64 MB RAM, 200 MB free disk space, 800 x 600 16­bit color video display, 4x CD-ROM drive

Dimensions 17 x 8 x 15 inches (440 x 204 x 375 mm)

Weight 14 lb (6.5 kg)

42

specifications

Printed on recycled paper
Printed in U.S., 8/01

Printed on recycled paper
Printed in U.S., 8/01

Printed on recycled paper
Printed in U.S., 8/01

ENERGY STAR® is a U.S. registered mark.
As an ENERGY STAR® partner,
Hewlett-Packard Company has determined
that this product meets the ENERGY STAR®
guidelines for energy efficiency.

ENERGY STAR® is a U.S. registered mark.
As an ENERGY STAR® partner,
Hewlett-Packard Company has determined
that this product meets the ENERGY STAR®
guidelines for energy efficiency.

ENERGY STAR® is a U.S. registered mark.
As an ENERGY STAR® partner,
Hewlett-Packard Company has determined
that this product meets the ENERGY STAR®
guidelines for energy efficiency.

www.hp.com/photosmart

©2001 Hewlett-Packard Company

C8639-90152