HP Photosmart 1000 User's Guide

hp photosmart 1000

knowledge

user's guide

All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

The information contained in this document is subject to change without notice. Hewlett-Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing, performance, or use of this material.

HP, the HP logo, JetSend, and PhotoSmart are property of Hewlett-Packard Company.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA).

Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.

Other brands and their products are trademarks or registered trademarks of their respective holders.

HP Customer Care

We’re delighted that you’ve chosen an HP PhotoSmart 1000 color printer. To help ensure trouble-free performance, your HP product comes with award-winning HP Customer Care.

Help Us Help You Better

Before you contact HP Customer Care, we’d like to ask you to do a few things. Record your printer’s:

Serial number _______________________

Model number_______________________

Purchase date _______________________

Review this User’s Guide. The fastest way to solve problems is to consult “Troubleshooting” on page 65.

HP Customer Care Online

Click your way to a great solution! HP Customer Care Online

www.hp.com/photosmart

( questions about your HP color printer—24 hours a day, 7 days a week. See the inside back cover for a list of international Web site addresses.

HP Customer Care User Forums

Share in the great ideas and smart suggestions forum moderators and fellow users offer. Review existing messages left by other HP product owners or post your own questions, then check back later for ideas and suggestions. Access the forums directly through

support/home_products

) is a great place to start for answers to

www.hp.com/

HP Customer Care by Phone

Call us direct and connect to a service technician who specializes in your product and who can typically answer your questions in one phone call. See the inside back cover for a list of phone numbers.

Contents

Chapter 1 Getting started..................................................................................................................................1

Unpacking your printer ......................................................................................................................................................... 2

Other items you will need ..................................................................................................................................................... 3

Cables ......................................................................................................................................................................... 3

Memory cards............................................................................................................................................................... 3

HP paper...................................................................................................................................................................... 3

Printer parts......................................................................................................................................................................... 4

Front panel ................................................................................................................................................................... 6

Reading the indicator lights............................................................................................................................................. 7

Installing the Two-Sided Printing Module (optional)................................................................................................................... 8

Replacing or installing print cartridges .................................................................................................................................... 9

Loading paper................................................................................................................................................................... 11

Chapter 2 Getting to know your printer ...........................................................................................................17

Adjusting printer settings ..................................................................................................................................................... 17

Printing a test page...................................................................................................................................................... 17

Default paper type and size.......................................................................................................................................... 17

Page layout ................................................................................................................................................................ 19

Photo brightness .......................................................................................................................................................... 20

Factory default settings ................................................................................................................................................. 20

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hp photosmart 1000 color printer user’s guide

Understanding memory cards ..............................................................................................................................................21

Types of memory cards .................................................................................................................................................21

Inserting a memory card ...............................................................................................................................................21

Understanding infrared .....................................................................................................................................................24

Tips for using infrared...................................................................................................................................................24

Chapter 3 Printing directly from the printer......................................................................................................25

Printing from a memory card................................................................................................................................................26

Deciding which photos to print ......................................................................................................................................26

Choosing photos on the printer’s front panel ..................................................................................................................28

Canceling a photo .......................................................................................................................................................30

Printing photos ..........................................................................................................................................................31

Printing files using infrared (IR) .............................................................................................................................................32

Chapter 4 Printing from a computer ................................................................................................................35

Printing from your Windows PC ...........................................................................................................................................36

Selecting the printer Properties .....................................................................................................................................37

Using the HP Photo Printing software ..............................................................................................................................38

Printing from your Macintosh ...............................................................................................................................................43

Using the Print dialog box .............................................................................................................................................45

Two-sided printing .............................................................................................................................................................46

Using the Two-Sided Printing Module (optional) ...............................................................................................................46

Two-sided printing from your Windows PC......................................................................................................................47

Two-sided printing from your Macintosh..........................................................................................................................50

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Contents

Chapter 5 Saving photos ................................................................................................................................ 53

Saving from a memory card.................................................................................................................................................53

Saving photos from a memory card to your Windows PC ........................................................................................................54

Saving photos from a memory card to your Macintosh .........................................................................................................56

Saving photos using infrared................................................................................................................................................57

Chapter 6 Care and maintenance ................................................................................................................... 59

Using the HP PhotoSmart Toolbox (Windows PC) ...................................................................................................................59

Using the HP PhotoSmart Utility (Macintosh)...........................................................................................................................61

Cleaning the printer............................................................................................................................................................62

Materials you will need.................................................................................................................................................62

Cleaning the print cartridges .........................................................................................................................................62

Cleaning the print cartridge cradle.................................................................................................................................64

Cleaning the outside of the printer..................................................................................................................................64

Chapter 7 Troubleshooting ............................................................................................................................. 65

Software solutions ......................................................................................................................................................66

Hardware solutions ......................................................................................................................................................68

Printing solutions ..........................................................................................................................................................73

Automatic two-sided printing solutions ............................................................................................................................84

Infrared (IR) solutions ....................................................................................................................................................86

Error messages ............................................................................................................................................................87

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Chapter 8 Specifications, regulatory and warranty information ........................................................................ 91

Specifications ..............................................................................................................................................................91

Regulatory and warranty information..............................................................................................................................93

Appendix Connecting your printer ..................................................................................................................97

Connecting the printer to your Windows PC ..........................................................................................................................97

System requirements.....................................................................................................................................................98

Connecting the printer ..................................................................................................................................................99

Connecting the printer to your Macintosh ............................................................................................................................100

System requirements...................................................................................................................................................100

Connecting the printer ................................................................................................................................................101

Connecting the printer to a power source ............................................................................................................................101

Installing the printer software .............................................................................................................................................101

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Chapter 1 Getting started

Thank you for purchasing an HP PhotoSmart 1000 color printer! Your new printer prints

everything from laser quality black and white text documents to color photos. Before you

get started, be sure to set up your printer—see the Quick Start poster included in the

box. If you need more information about setting up your new printer, see “Connecting

your printer” on page 97.

Use your new HP PhotoSmart 1000 printer to:

• Print photos directly from a digital camera’s memory card without using your computer.

To start printing using your memory card, see “Printing from a memory card” on page 26.

• Print files wirelessly from a digital camera using HP JetSend.

To start printing using infrared, see “Printing files using infrared (IR)” on page 32.

• Print high-quality documents and projects such as photo album pages, greeting cards, iron-on transfers, or newsletters from a computer.

To start printing a document or project, see “Chapter 4 Printing from a computer” on page 35.

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hp photosmart 1000 color printer user’s guide

Unpacking your printer

Before you begin, check to be sure you have the following:

Quick Start poster

Documentation

Two-Sided Printing Module (optional accessory)

Macintosh

indows

Printer

Power cord

Software on CD-ROM

Color print cartridge

Black print cartridge

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Other items you will need

Depending on how you are using the printer, you will need additional items (listed below).

Cables

To connect the printer to a computer, you need a

directional IEEE 1284-compliant parallel cable USB cable

. These cables are available where you

bi-

or a

USB cable

purchased your printer or at most computer supply stores, and must be purchased separately.

Memory cards

If you use your digital camera’s memory card with the printer, make sure the memory card is a

CompactFlash Type I or II, IBM Microdrive SmartMedia

memory card. See “Understanding

memory cards” on page 21 for more information.

, or

CompactFlash memory card

HP paper

You can print on many different types and sizes of paper. We recommend using HP custom paper for the best output quality. For example, if you are printing a photo, be sure to print on HP Premium Plus Photo Paper for photo-quality results.

Parallel cable

SmartMedia memory card

HP paper

HP paper can be found at most computer and office supply stores or on the Web at

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hp photosmart 1000 color printer user’s guide

Printer parts

Top cover

Open this cover to change print cartridges

Photo tray

Place 4 x 6 in (102 x 152 mm) photo paper or hagaki paper (for Japan only) in this tray for printing

Slider

Move this slider to engage or disengage the photo tray

LCD

Read this window for information about the status of your printer

Single envelope slot

Place a single envelope in this tray for printing

Output tray

This tray catches your printed photos or documents

Side paper guide

Adjust this guide to the edge of the paper in the paper tray

Paper tray

Place paper or envelopes in this tray for printing

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Front paper guide

Adjust this guide to the edge of the paper in the paper tray

Fine-length paper guide

Adjust this part of the front paper guide to the edge of small paper in the paper tray

Power button

Press this button to turn the printer on and off

Infrared port

Aim a digital camera using HP JetSend here to print your photo wirelessly

SmartMedia memory card slot

Insert a SmartMedia memory card into the slot to begin printing or saving

CompactFlash/IBM Microdrive memory card slot

Insert a CompactFlash or IBM Microdrive memory card into the slot to begin printing or saving

Power cord connection

Connect the power cable (included in the box) here

Parallel port

Use this port to connect the printer to the computer if you are using a bi-directional IEEE 1284-compliant parallel cable

Rear access door

Remove this door to install the Two-Sided Printing Module or to clear a paper jam

Two-Sided Printing Module (optional accessory)

Install this module to enable the printer to automatically print on the second side of a piece of paper

USB port

Use this port to connect the printer to the computer if you are using a USB cable (Windows 98, Windows Me, Windows 2000, or Macintosh)

Printer parts

Note:

This picture shows the Two-Sided Printing Module installed. The Two-Sided Printing Module replaces the rear access door. For more information, see “Installing the Two-Sided Printing Module (optional)” on page 8.

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hp photosmart 1000 color printer user’s guide

Front panel

Copies

Use this button to select the number of copies you want to print

LCD

Read this window for information about the status of your printer

Tip:

Choose Photos

Use this button to choose which photos you want to print or save from the memory card

Cancel/No

Press this button to stop printing or saving, cancel a selection, or answer “no” to a question on the LCD

Save

Press this button to start saving selected photos from the memory card to the computer

Power

Press this button to turn the printer on and off

To get maximum use from your print cartridges, do not unplug the printer or turn off the power source (such as a power strip), until the

Power

light is off.

Photo Size

Use this button to choose the printed size for all selected photos

OK/Yes

Press this button to make a selection or answer “yes” to a question on the LCD

Press this button to start printing the selected photos from a memory card

Tools

Use this button to change the printer settings

Infrared port

Aima digital camera using HP JetSend here to wirelessly print or save your photo

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Reading the indicator lights

Power light On

The printer power is on

Blinking

The printer is busy (for example, printing or saving)

Off

The printer power is off

Printer parts

SmartMedia memory card slot light On

The memory card is inserted correctly

Blinking

The memory card in the card slot is being accessed

Off

There is no memory card inserted, the memory card is not inserted correctly, or the other memory card slot is in use

CompactFlash/IBM Microdrive memory card slot light

The memory card is inserted correctly

Blinking

The memory card in the card slot is being accessed

Off

There is no memory card inserted, the memory card is not inserted correctly, or the other memory card slot is in use

Attention light Blinking

Read the LCD for instructions

Caution: Do not remove the memory card while the indicator light is blinking.

Removing a memory card while it is in use may damage the card or the files saved on the card.

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hp photosmart 1000 color printer user’s guide

C6463A

Installing the Two-Sided Printing Module (optional)

The Two-Sided Printing Module enables the printer to automatically print on the second side of a piece of paper. You can purchase the module as an accessory for your HP PhotoSmart 1000 printer. For ordering information visit the HP Web site at

www.hpshopping.com

For more information on how to print using the Two-Sided Printing Module, see “Twosided printing” on page 46.

To... Follow these steps...

Install the Two-Sided Printing Module

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1. Remove the printer’s rear access door: turn the knob on the door counter-clockwise 1/4 turn to the unlock position, then remove the door.

2. Insert the Two-Sided Printing Module (with the top button facing up) into the back of the printer until it “snaps” into place.

Note:

Store the rear access door to avoid damage while it is not in use.

Replacing or installing print cartridges

Do not touch here on print cartridges

Print cartridge

Tape

To get the best performance from your printer, we recommend using only genuine HP supplies, including genuine HP factory-filled print cartridges.

Replacing or installing print cartridges

Caution: Check that you are using the correct print cartridges. Use one black

print cartridge (HP 51645) and one color cartridge (HP C6578). Do not refill print cartridges yourself. Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from HP printer warranty coverage.

To... Follow these steps...

Replace or install print cartridges

(continued on next page)

1. On the printer front panel, press

Power

to turn

the printer on.

2. Open the top cover. The print cartridge cradle moves to the center of the printer.

3. Lift the cradle latch for the print cartridge you want to replace or install.

4. If you are replacing a print cartridge, lift the old print cartridge out and discard it.

Remove the tape

from the new print cartridge:

• Take the print cartridge out of its package.

• Grasp the tab and peel off the tape.

Note:

Do NOT touch the ink nozzles or the copper contacts. Touching these parts may cause print cartridge failure.

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hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Replace or install print cartridges

(continued)

6. Insert the print cartridge:

• Insert the print cartridge into the cradle.

• Close the cradle latch to “lock” the print cartridge in place.

7. Close the top cover.

8. When the LCD prompts you, load plain paper in the paper tray. If you need more information, see “Loading paper” on page 11.

9. On the front panel, press

OK/Yes

. The printer begins printing a calibration page to align the print cartridges.

Calibration page

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Loading paper

HP papers can be found at most computer and office supply stores or on the Web at

www.hpshopping.com

You can load a:

• Stack of paper.

• 4 x 6 inch (102 x 152 mm) photo paper in the printer’s photo tray.

• Single envelope.

•Stack of envelopes.

Loading paper

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hp photosmart 1000 color printer user’s guide

Front paper guide

Side paper guide

To... Follow these steps...

Load paper in the paper tray

Use the printer’s paper tray to print on many different types of paper. You can use everything from plain paper to HP Premium Inkjet Transparency Film.

1. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left

as it will go.

2. Place a stack of paper into the paper tray.

• Load the paper

print side down

. The printer prints on the face-down side of the paper in the paper tray; the printed document faces up in the output tray.

• Always load paper in the portrait direction, with the long edge against the long edge of the paper tray.

• Be careful not to use too much or too little paper. It may be difficult for the printer to “grab” a sheet of paper when there are only one or two sheets in the paper tray. Check that the stack of paper contains several sheets but is no higher than the top of the front paper guide.

• Use one kind and size of paper at a time. Do not mix paper types or sizes in the paper tray.

3. On the output tray, move the slider (visible through the output tray) toward you (away from the inside of the printer) until it stops. This disengages the photo tray.

4. Adjust the side and front paper guides to fit close to the edges of the paper, without bending the paper. This helps the paper feed straight into the printer.

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To... Follow these steps...

Loading paper

Load paper in the photo tray

Use the printer’s photo tray to print on 4 x 6 inch (102 x 152 mm) photo paper. When you use the photo tray, you can leave your regular paper in the paper tray.

Load a single envelope

Use the printer’s single-envelope slot to print one envelope at a time.

1. On the output tray, move the slider (visible through the output tray) toward you (away from the inside of the printer) until it stops. This disengages the photo tray.

2. Lift the output tray.

3. Load paper in the photo tray with the

. If you are using tabbed paper, feed or

down

print side

place the tabbed paper into the printer so the tab feeds in last.

4. Lower the output tray to its original position.

5. On the output tray, move the slider away from you (toward the inside of the printer) until it stops against the edge of the paper. This engages the photo tray.

Note:

When you are finished using the photo tray, disengage it so the printer will use the paper in the paper tray.

• Load the envelope into the single-envelope slot with the address side down and the flap on the left. Slide the envelope in until it stops.

Tip:

See the picture on the printer.

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hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Load a stack of envelopes

You can print multiple envelopes using the paper tray.

1. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go.

2. Place a stack of envelopes into the paper tray.

• Load the envelopes against the right side of

the paper tray.

• Load the envelopes address side down with

the flaps on the left. Check that the envelopes are not batched together with one flap surrounding several envelopes.

• Be careful not to use more than 15–20

envelopes. The stack should fit below the front paper guide.

• Use one kind and size of envelope at a time. Do not mix envelope types or sizes in

the paper tray.

3. Adjust the side and front paper guides to fit close to the edges of the envelopes, without bending them. This helps the envelopes feed into the printer correctly.

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To... Follow these steps...

Loading paper

Load index cards and other small media

Use the printer’s paper tray to print on small media.

1. Pull out the paper tray.

2. Lift the output tray.

3. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go.

4. Load paper in the paper tray with the

print side down

5. Adjust the side and fine-length paper guides to fit close to the edges of the paper, without bending them. This helps the paper to feed into the printer correctly.

6. Lower the output tray to its original position.

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hp photosmart 1000 color printer user’s guide

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Chapter 2 Getting to know your printer

OK/Yes button

Tools button

LCD

Adjusting printer settings

You can use the adjust the printer’s settings.

Note:

An asterisk (*) on the LCD indicates the current setting.

button on the printer’s front panel to print a test page or

Tools

Printing a test page

You can print a test page to check your print cartridges and make sure the paper is loaded correctly.

To print a test page:

1. Make sure plain paper is loaded in the paper tray. If you need more information, see “Loading paper” on page 11.

2. On the printer front panel, press asks if you want to print a test page, then press

OK/Yes

The printer begins printing a test page.

until the LCD

Tools

Default paper type and size

If you usually print on one type and size of paper, set the paper type and size default settings. You will still have the option to change the paper type and size for a specific print job.

Test page

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hp photosmart 1000 color printer user’s guide

To select the default paper type and size:

1. On the printer front panel, press default paper type or the default paper size, then press

2. Press the

button until the LCD displays the correct type or size (or

Tools

until the LCD asks if you want to select the

Tools

OK/Yes

if you want to select the paper type and size every time you print using the front panel).

3. Press

OK/Yes

No Default

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Page layout

Photo Album

Paper Saver

The page layout specifies how the printer positions photos on the page. You can choose:

•

Photo Album

the orientation setting from the digital camera. The printer orients the page to fit as many photos as possible. For example, if your photos are all landscape, the page will print landscape. The printer uses the photo orientation setting from the camera to determine how to place the photo on the page.

•

Paper Saver –

as possible on each sheet of paper. Some photos may be turned sideways to fit on the page—they may not print right-side up.

To select the page layout:

1. On the printer front panel, press want to select the page layout, then press

– Select this option if you want to print photos using

Select this option if you want to fit as many photos

until the LCD asks if you

Tools

OK/Yes

Adjusting printer settings

2. Press

3. Press

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again to select

Tools

OK/Yes

Photo Album

Paper Saver

hp photosmart 1000 color printer user’s guide

OK/Yes button

Tools button

Photo brightness

If you want your photos to print lighter or darker than the originals, adjust the photo brightness.

To adjust the photo brightness:

1. On the printer front panel, press the photo brightness, then press

2. Press the the

Tools

3. Press

OK/Yes

right side

button to darken your photos.

of the

Tools

until the LCD asks if you want to adjust

Tools

OK/Yes

button to lighten your photos or the

Factory default settings

You can reset the printer to the original factory settings.

To use the factory settings:

1. On the printer front panel, press the tools settings.

2. Press

OK/Yes

The factory settings are as follows:

• No default paper type or size (the printer asks you the paper type and size

each time).

• Photo Album page layout.

• Middle photo brightness setting.

until the LCD asks if you want to reset all

Tools

left side

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Understanding memory cards

CompactFlash Type I & II

SmartMedia

IBM Microdrive

Understanding memory cards

If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos. The printer steps you through the process.

For more information on how to print files from a memory card, see “Printing from a memory card” on page 26. For more information on how to save files from a memory card to your computer, see “Chapter 5 Saving photos” on page 53.

Types of memory cards

The printer can read

Microdrive,

and vendors and are available in a variety of storage capacities. You can purchase memory cards where you purchased your digital camera or at most computer supply stores.

Caution: Using another type of memory card may damage the memory card,

Inserting a memory card

Once you have taken photos with your digital camera, you can print them immediately or save them directly to your computer using the printer. Before you insert a memory card, be sure the printer is turned ON.

Note:

When the memory card is inserted correctly, the card slot indicator light illuminates. The LCD screen displays memory card, then displays

The printer can only access one memory card slot at a time.

CompactFlash Association (CFA) certified Type I & II, IBM

SmartMedia

the printer, or both.

Reading

memory cards. These cards are manufactured by several

for a moment, shows the number of photos found on the

ALL PHOTOS – 1 copy – Index.

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hp photosmart 1000 color printer user’s guide

CompactFlash

IBM Microdrive

Caution: Do not pull out the memory card while the LCD screen says Reading

or while the light is blinking. This may damage the printer, the memory card, or the information on the memory card.

To... Follow these steps...

Insert a CompactFlashor IBM Microdrive memory card

• Insert the memory card into the

bottom

card slot so the front of the card faces away from you and the edge with pin-holes is placed into the printer first.

•

If you do not insert the side with pin-holes into the printer first, you can damage the memory card, the printer, or both.

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To... Follow these steps...

SmartMedia

Understanding memory cards

Insert a SmartMedia memory card

• Insert the memory card into the

card slot so the

top

front of the card (the gold side) faces toward you and the top of the card (the edge with the notch) is placed into the printer first.

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hp photosmart 1000 color printer user’s guide

Infrared port

Understanding infrared

The printer includes an infrared (IR) port that can access and wirelessly print information sent to it by a digital camera that has

HP JetSend

infrared capability. After you transfer the photos, you can print them immediately or save them to your computer.

Note:

Your digital camera must use HP JetSend to transfer information via infrared. Refer to your digital camera documentation to see if your digital camera uses HP JetSend.

For more information on how to print files from infrared, see “Printing files using infrared (IR)” on page 32.

For more information on how to save files using infrared, see “Chapter 5 Saving photos” on page 53.

Tips for using infrared

• When positioning the digital camera for sending photos, be sure there is a clear

line of sight between the digital camera and the printer infrared port. If something is blocking the way, the digital camera and printer will not be able to communicate and photos will not be transferred.

• It may help to place the digital camera on a table and then aim it toward the printer so it

is stationary during the entire transfer process. This helps to avoid any interruptions in communication between the printer and digital camera.

• Your digital camera may have a Send button for infrared. If it does, aim the digital

camera towards the printer infrared port and press the Send button.

• If the printer does not receive the photos, try adjusting the distance between the

digital camera and the printer. Sometimes moving closer or farther away can help you successfully transfer the photos.

• Position the printer and the camera out of direct sunlight. Bright light can interrupt

communication between the two devices.

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