HP Photosmart 1000 User's Guide

hp photosmart 1000

knowledge

user's guide

All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

The information contained in this document is subject to change without notice. Hewlett-Packard shall not be liable for errors contained herein or for consequential damages in connection with the furnishing, performance, or use of this material.

HP, the HP logo, JetSend, and PhotoSmart are property of Hewlett-Packard Company.

Microsoft and Windows are registered trademarks of Microsoft Corporation.

CompactFlash, CF, and the CF logo are trademarks of the CompactFlash Association (CFA).

Mac, the Mac logo, and Macintosh are registered trademarks of Apple Computer, Inc.

Other brands and their products are trademarks or registered trademarks of their respective holders.

HP Customer Care

We’re delighted that you’ve chosen an HP PhotoSmart 1000 color printer. To help ensure trouble-free performance, your HP product comes with award-winning HP Customer Care.

Help Us Help You Better

Before you contact HP Customer Care, we’d like to ask you to do a few things. Record your printer’s:

Serial number _______________________

Model number_______________________

Purchase date _______________________

Review this User’s Guide. The fastest way to solve problems is to consult “Troubleshooting” on page 65.

HP Customer Care Online

Click your way to a great solution! HP Customer Care Online

www.hp.com/photosmart

( questions about your HP color printer—24 hours a day, 7 days a week. See the inside back cover for a list of international Web site addresses.

HP Customer Care User Forums

Share in the great ideas and smart suggestions forum moderators and fellow users offer. Review existing messages left by other HP product owners or post your own questions, then check back later for ideas and suggestions. Access the forums directly through

support/home_products

) is a great place to start for answers to

www.hp.com/

HP Customer Care by Phone

Call us direct and connect to a service technician who specializes in your product and who can typically answer your questions in one phone call. See the inside back cover for a list of phone numbers.

Contents

Chapter 1 Getting started..................................................................................................................................1

Unpacking your printer ......................................................................................................................................................... 2

Other items you will need ..................................................................................................................................................... 3

Cables ......................................................................................................................................................................... 3

Memory cards............................................................................................................................................................... 3

HP paper...................................................................................................................................................................... 3

Printer parts......................................................................................................................................................................... 4

Front panel ................................................................................................................................................................... 6

Reading the indicator lights............................................................................................................................................. 7

Installing the Two-Sided Printing Module (optional)................................................................................................................... 8

Replacing or installing print cartridges .................................................................................................................................... 9

Loading paper................................................................................................................................................................... 11

Chapter 2 Getting to know your printer ...........................................................................................................17

Adjusting printer settings ..................................................................................................................................................... 17

Printing a test page...................................................................................................................................................... 17

Default paper type and size.......................................................................................................................................... 17

Page layout ................................................................................................................................................................ 19

Photo brightness .......................................................................................................................................................... 20

Factory default settings ................................................................................................................................................. 20

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hp photosmart 1000 color printer user’s guide

Understanding memory cards ..............................................................................................................................................21

Types of memory cards .................................................................................................................................................21

Inserting a memory card ...............................................................................................................................................21

Understanding infrared .....................................................................................................................................................24

Tips for using infrared...................................................................................................................................................24

Chapter 3 Printing directly from the printer......................................................................................................25

Printing from a memory card................................................................................................................................................26

Deciding which photos to print ......................................................................................................................................26

Choosing photos on the printer’s front panel ..................................................................................................................28

Canceling a photo .......................................................................................................................................................30

Printing photos ..........................................................................................................................................................31

Printing files using infrared (IR) .............................................................................................................................................32

Chapter 4 Printing from a computer ................................................................................................................35

Printing from your Windows PC ...........................................................................................................................................36

Selecting the printer Properties .....................................................................................................................................37

Using the HP Photo Printing software ..............................................................................................................................38

Printing from your Macintosh ...............................................................................................................................................43

Using the Print dialog box .............................................................................................................................................45

Two-sided printing .............................................................................................................................................................46

Using the Two-Sided Printing Module (optional) ...............................................................................................................46

Two-sided printing from your Windows PC......................................................................................................................47

Two-sided printing from your Macintosh..........................................................................................................................50

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Contents

Chapter 5 Saving photos ................................................................................................................................ 53

Saving from a memory card.................................................................................................................................................53

Saving photos from a memory card to your Windows PC ........................................................................................................54

Saving photos from a memory card to your Macintosh .........................................................................................................56

Saving photos using infrared................................................................................................................................................57

Chapter 6 Care and maintenance ................................................................................................................... 59

Using the HP PhotoSmart Toolbox (Windows PC) ...................................................................................................................59

Using the HP PhotoSmart Utility (Macintosh)...........................................................................................................................61

Cleaning the printer............................................................................................................................................................62

Materials you will need.................................................................................................................................................62

Cleaning the print cartridges .........................................................................................................................................62

Cleaning the print cartridge cradle.................................................................................................................................64

Cleaning the outside of the printer..................................................................................................................................64

Chapter 7 Troubleshooting ............................................................................................................................. 65

Software solutions ......................................................................................................................................................66

Hardware solutions ......................................................................................................................................................68

Printing solutions ..........................................................................................................................................................73

Automatic two-sided printing solutions ............................................................................................................................84

Infrared (IR) solutions ....................................................................................................................................................86

Error messages ............................................................................................................................................................87

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hp photosmart 1000 color printer user’s guide

Chapter 8 Specifications, regulatory and warranty information ........................................................................ 91

Specifications ..............................................................................................................................................................91

Regulatory and warranty information..............................................................................................................................93

Appendix Connecting your printer ..................................................................................................................97

Connecting the printer to your Windows PC ..........................................................................................................................97

System requirements.....................................................................................................................................................98

Connecting the printer ..................................................................................................................................................99

Connecting the printer to your Macintosh ............................................................................................................................100

System requirements...................................................................................................................................................100

Connecting the printer ................................................................................................................................................101

Connecting the printer to a power source ............................................................................................................................101

Installing the printer software .............................................................................................................................................101

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Chapter 1 Getting started

Thank you for purchasing an HP PhotoSmart 1000 color printer! Your new printer prints

everything from laser quality black and white text documents to color photos. Before you

get started, be sure to set up your printer—see the Quick Start poster included in the

box. If you need more information about setting up your new printer, see “Connecting

your printer” on page 97.

Use your new HP PhotoSmart 1000 printer to:

• Print photos directly from a digital camera’s memory card without using your computer.

To start printing using your memory card, see “Printing from a memory card” on page 26.

• Print files wirelessly from a digital camera using HP JetSend.

To start printing using infrared, see “Printing files using infrared (IR)” on page 32.

• Print high-quality documents and projects such as photo album pages, greeting cards, iron-on transfers, or newsletters from a computer.

To start printing a document or project, see “Chapter 4 Printing from a computer” on page 35.

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hp photosmart 1000 color printer user’s guide

Unpacking your printer

Before you begin, check to be sure you have the following:

Quick Start poster

Documentation

Two-Sided Printing Module (optional accessory)

Macintosh

indows

Printer

Power cord

Software on CD-ROM

Color print cartridge

Black print cartridge

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Other items you will need

Depending on how you are using the printer, you will need additional items (listed below).

Cables

To connect the printer to a computer, you need a

directional IEEE 1284-compliant parallel cable USB cable

. These cables are available where you

bi-

or a

USB cable

purchased your printer or at most computer supply stores, and must be purchased separately.

Memory cards

If you use your digital camera’s memory card with the printer, make sure the memory card is a

CompactFlash Type I or II, IBM Microdrive SmartMedia

memory card. See “Understanding

memory cards” on page 21 for more information.

, or

CompactFlash memory card

HP paper

You can print on many different types and sizes of paper. We recommend using HP custom paper for the best output quality. For example, if you are printing a photo, be sure to print on HP Premium Plus Photo Paper for photo-quality results.

Parallel cable

SmartMedia memory card

HP paper

HP paper can be found at most computer and office supply stores or on the Web at

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hp photosmart 1000 color printer user’s guide

Printer parts

Top cover

Open this cover to change print cartridges

Photo tray

Place 4 x 6 in (102 x 152 mm) photo paper or hagaki paper (for Japan only) in this tray for printing

Slider

Move this slider to engage or disengage the photo tray

LCD

Read this window for information about the status of your printer

Single envelope slot

Place a single envelope in this tray for printing

Output tray

This tray catches your printed photos or documents

Side paper guide

Adjust this guide to the edge of the paper in the paper tray

Paper tray

Place paper or envelopes in this tray for printing

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Front paper guide

Adjust this guide to the edge of the paper in the paper tray

Fine-length paper guide

Adjust this part of the front paper guide to the edge of small paper in the paper tray

Power button

Press this button to turn the printer on and off

Infrared port

Aim a digital camera using HP JetSend here to print your photo wirelessly

SmartMedia memory card slot

Insert a SmartMedia memory card into the slot to begin printing or saving

CompactFlash/IBM Microdrive memory card slot

Insert a CompactFlash or IBM Microdrive memory card into the slot to begin printing or saving

Power cord connection

Connect the power cable (included in the box) here

Parallel port

Use this port to connect the printer to the computer if you are using a bi-directional IEEE 1284-compliant parallel cable

Rear access door

Remove this door to install the Two-Sided Printing Module or to clear a paper jam

Two-Sided Printing Module (optional accessory)

Install this module to enable the printer to automatically print on the second side of a piece of paper

USB port

Use this port to connect the printer to the computer if you are using a USB cable (Windows 98, Windows Me, Windows 2000, or Macintosh)

Printer parts

Note:

This picture shows the Two-Sided Printing Module installed. The Two-Sided Printing Module replaces the rear access door. For more information, see “Installing the Two-Sided Printing Module (optional)” on page 8.

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hp photosmart 1000 color printer user’s guide

Front panel

Copies

Use this button to select the number of copies you want to print

LCD

Read this window for information about the status of your printer

Tip:

Choose Photos

Use this button to choose which photos you want to print or save from the memory card

Cancel/No

Press this button to stop printing or saving, cancel a selection, or answer “no” to a question on the LCD

Save

Press this button to start saving selected photos from the memory card to the computer

Power

Press this button to turn the printer on and off

To get maximum use from your print cartridges, do not unplug the printer or turn off the power source (such as a power strip), until the

Power

light is off.

Photo Size

Use this button to choose the printed size for all selected photos

OK/Yes

Press this button to make a selection or answer “yes” to a question on the LCD

Press this button to start printing the selected photos from a memory card

Tools

Use this button to change the printer settings

Infrared port

Aima digital camera using HP JetSend here to wirelessly print or save your photo

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Reading the indicator lights

Power light On

The printer power is on

Blinking

The printer is busy (for example, printing or saving)

Off

The printer power is off

Printer parts

SmartMedia memory card slot light On

The memory card is inserted correctly

Blinking

The memory card in the card slot is being accessed

Off

There is no memory card inserted, the memory card is not inserted correctly, or the other memory card slot is in use

CompactFlash/IBM Microdrive memory card slot light

The memory card is inserted correctly

Blinking

The memory card in the card slot is being accessed

Off

There is no memory card inserted, the memory card is not inserted correctly, or the other memory card slot is in use

Attention light Blinking

Read the LCD for instructions

Caution: Do not remove the memory card while the indicator light is blinking.

Removing a memory card while it is in use may damage the card or the files saved on the card.

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hp photosmart 1000 color printer user’s guide

C6463A

Installing the Two-Sided Printing Module (optional)

The Two-Sided Printing Module enables the printer to automatically print on the second side of a piece of paper. You can purchase the module as an accessory for your HP PhotoSmart 1000 printer. For ordering information visit the HP Web site at

www.hpshopping.com

For more information on how to print using the Two-Sided Printing Module, see “Twosided printing” on page 46.

To... Follow these steps...

Install the Two-Sided Printing Module

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1. Remove the printer’s rear access door: turn the knob on the door counter-clockwise 1/4 turn to the unlock position, then remove the door.

2. Insert the Two-Sided Printing Module (with the top button facing up) into the back of the printer until it “snaps” into place.

Note:

Store the rear access door to avoid damage while it is not in use.

Replacing or installing print cartridges

Do not touch here on print cartridges

Print cartridge

Tape

To get the best performance from your printer, we recommend using only genuine HP supplies, including genuine HP factory-filled print cartridges.

Replacing or installing print cartridges

Caution: Check that you are using the correct print cartridges. Use one black

print cartridge (HP 51645) and one color cartridge (HP C6578). Do not refill print cartridges yourself. Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from HP printer warranty coverage.

To... Follow these steps...

Replace or install print cartridges

(continued on next page)

1. On the printer front panel, press

Power

to turn

the printer on.

2. Open the top cover. The print cartridge cradle moves to the center of the printer.

3. Lift the cradle latch for the print cartridge you want to replace or install.

4. If you are replacing a print cartridge, lift the old print cartridge out and discard it.

Remove the tape

from the new print cartridge:

• Take the print cartridge out of its package.

• Grasp the tab and peel off the tape.

Note:

Do NOT touch the ink nozzles or the copper contacts. Touching these parts may cause print cartridge failure.

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hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Replace or install print cartridges

(continued)

6. Insert the print cartridge:

• Insert the print cartridge into the cradle.

• Close the cradle latch to “lock” the print cartridge in place.

7. Close the top cover.

8. When the LCD prompts you, load plain paper in the paper tray. If you need more information, see “Loading paper” on page 11.

9. On the front panel, press

OK/Yes

. The printer begins printing a calibration page to align the print cartridges.

Calibration page

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Loading paper

HP papers can be found at most computer and office supply stores or on the Web at

www.hpshopping.com

You can load a:

• Stack of paper.

• 4 x 6 inch (102 x 152 mm) photo paper in the printer’s photo tray.

• Single envelope.

•Stack of envelopes.

Loading paper

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hp photosmart 1000 color printer user’s guide

Front paper guide

Side paper guide

To... Follow these steps...

Load paper in the paper tray

Use the printer’s paper tray to print on many different types of paper. You can use everything from plain paper to HP Premium Inkjet Transparency Film.

1. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left

as it will go.

2. Place a stack of paper into the paper tray.

• Load the paper

print side down

. The printer prints on the face-down side of the paper in the paper tray; the printed document faces up in the output tray.

• Always load paper in the portrait direction, with the long edge against the long edge of the paper tray.

• Be careful not to use too much or too little paper. It may be difficult for the printer to “grab” a sheet of paper when there are only one or two sheets in the paper tray. Check that the stack of paper contains several sheets but is no higher than the top of the front paper guide.

• Use one kind and size of paper at a time. Do not mix paper types or sizes in the paper tray.

3. On the output tray, move the slider (visible through the output tray) toward you (away from the inside of the printer) until it stops. This disengages the photo tray.

4. Adjust the side and front paper guides to fit close to the edges of the paper, without bending the paper. This helps the paper feed straight into the printer.

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To... Follow these steps...

Loading paper

Load paper in the photo tray

Use the printer’s photo tray to print on 4 x 6 inch (102 x 152 mm) photo paper. When you use the photo tray, you can leave your regular paper in the paper tray.

Load a single envelope

Use the printer’s single-envelope slot to print one envelope at a time.

1. On the output tray, move the slider (visible through the output tray) toward you (away from the inside of the printer) until it stops. This disengages the photo tray.

2. Lift the output tray.

3. Load paper in the photo tray with the

. If you are using tabbed paper, feed or

down

print side

place the tabbed paper into the printer so the tab feeds in last.

4. Lower the output tray to its original position.

5. On the output tray, move the slider away from you (toward the inside of the printer) until it stops against the edge of the paper. This engages the photo tray.

Note:

When you are finished using the photo tray, disengage it so the printer will use the paper in the paper tray.

• Load the envelope into the single-envelope slot with the address side down and the flap on the left. Slide the envelope in until it stops.

Tip:

See the picture on the printer.

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hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Load a stack of envelopes

You can print multiple envelopes using the paper tray.

1. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go.

2. Place a stack of envelopes into the paper tray.

• Load the envelopes against the right side of

the paper tray.

• Load the envelopes address side down with

the flaps on the left. Check that the envelopes are not batched together with one flap surrounding several envelopes.

• Be careful not to use more than 15–20

envelopes. The stack should fit below the front paper guide.

• Use one kind and size of envelope at a time. Do not mix envelope types or sizes in

the paper tray.

3. Adjust the side and front paper guides to fit close to the edges of the envelopes, without bending them. This helps the envelopes feed into the printer correctly.

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To... Follow these steps...

Loading paper

Load index cards and other small media

Use the printer’s paper tray to print on small media.

1. Pull out the paper tray.

2. Lift the output tray.

3. Pull out the front paper guide on the paper tray and slide the side paper guide as far to the left as it will go.

4. Load paper in the paper tray with the

print side down

5. Adjust the side and fine-length paper guides to fit close to the edges of the paper, without bending them. This helps the paper to feed into the printer correctly.

6. Lower the output tray to its original position.

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hp photosmart 1000 color printer user’s guide

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Chapter 2 Getting to know your printer

OK/Yes button

Tools button

LCD

Adjusting printer settings

You can use the adjust the printer’s settings.

Note:

An asterisk (*) on the LCD indicates the current setting.

button on the printer’s front panel to print a test page or

Tools

Printing a test page

You can print a test page to check your print cartridges and make sure the paper is loaded correctly.

To print a test page:

1. Make sure plain paper is loaded in the paper tray. If you need more information, see “Loading paper” on page 11.

2. On the printer front panel, press asks if you want to print a test page, then press

OK/Yes

The printer begins printing a test page.

until the LCD

Tools

Default paper type and size

If you usually print on one type and size of paper, set the paper type and size default settings. You will still have the option to change the paper type and size for a specific print job.

Test page

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hp photosmart 1000 color printer user’s guide

To select the default paper type and size:

1. On the printer front panel, press default paper type or the default paper size, then press

2. Press the

button until the LCD displays the correct type or size (or

Tools

until the LCD asks if you want to select the

Tools

OK/Yes

if you want to select the paper type and size every time you print using the front panel).

3. Press

OK/Yes

No Default

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Page layout

Photo Album

Paper Saver

The page layout specifies how the printer positions photos on the page. You can choose:

•

Photo Album

the orientation setting from the digital camera. The printer orients the page to fit as many photos as possible. For example, if your photos are all landscape, the page will print landscape. The printer uses the photo orientation setting from the camera to determine how to place the photo on the page.

•

Paper Saver –

as possible on each sheet of paper. Some photos may be turned sideways to fit on the page—they may not print right-side up.

To select the page layout:

1. On the printer front panel, press want to select the page layout, then press

– Select this option if you want to print photos using

Select this option if you want to fit as many photos

until the LCD asks if you

Tools

OK/Yes

Adjusting printer settings

2. Press

3. Press

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again to select

Tools

OK/Yes

Photo Album

Paper Saver

hp photosmart 1000 color printer user’s guide

OK/Yes button

Tools button

Photo brightness

If you want your photos to print lighter or darker than the originals, adjust the photo brightness.

To adjust the photo brightness:

1. On the printer front panel, press the photo brightness, then press

2. Press the the

Tools

3. Press

OK/Yes

right side

button to darken your photos.

of the

Tools

until the LCD asks if you want to adjust

Tools

OK/Yes

button to lighten your photos or the

Factory default settings

You can reset the printer to the original factory settings.

To use the factory settings:

1. On the printer front panel, press the tools settings.

2. Press

OK/Yes

The factory settings are as follows:

• No default paper type or size (the printer asks you the paper type and size

each time).

• Photo Album page layout.

• Middle photo brightness setting.

until the LCD asks if you want to reset all

Tools

left side

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Understanding memory cards

CompactFlash Type I & II

SmartMedia

IBM Microdrive

Understanding memory cards

If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos. The printer steps you through the process.

For more information on how to print files from a memory card, see “Printing from a memory card” on page 26. For more information on how to save files from a memory card to your computer, see “Chapter 5 Saving photos” on page 53.

Types of memory cards

The printer can read

Microdrive,

and vendors and are available in a variety of storage capacities. You can purchase memory cards where you purchased your digital camera or at most computer supply stores.

Caution: Using another type of memory card may damage the memory card,

Inserting a memory card

Once you have taken photos with your digital camera, you can print them immediately or save them directly to your computer using the printer. Before you insert a memory card, be sure the printer is turned ON.

Note:

When the memory card is inserted correctly, the card slot indicator light illuminates. The LCD screen displays memory card, then displays

The printer can only access one memory card slot at a time.

CompactFlash Association (CFA) certified Type I & II, IBM

SmartMedia

the printer, or both.

Reading

memory cards. These cards are manufactured by several

for a moment, shows the number of photos found on the

ALL PHOTOS – 1 copy – Index.

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hp photosmart 1000 color printer user’s guide

CompactFlash

IBM Microdrive

Caution: Do not pull out the memory card while the LCD screen says Reading

or while the light is blinking. This may damage the printer, the memory card, or the information on the memory card.

To... Follow these steps...

Insert a CompactFlashor IBM Microdrive memory card

• Insert the memory card into the

bottom

card slot so the front of the card faces away from you and the edge with pin-holes is placed into the printer first.

•

If you do not insert the side with pin-holes into the printer first, you can damage the memory card, the printer, or both.

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To... Follow these steps...

SmartMedia

Understanding memory cards

Insert a SmartMedia memory card

• Insert the memory card into the

card slot so the

top

front of the card (the gold side) faces toward you and the top of the card (the edge with the notch) is placed into the printer first.

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hp photosmart 1000 color printer user’s guide

Infrared port

Understanding infrared

The printer includes an infrared (IR) port that can access and wirelessly print information sent to it by a digital camera that has

HP JetSend

infrared capability. After you transfer the photos, you can print them immediately or save them to your computer.

Note:

Your digital camera must use HP JetSend to transfer information via infrared. Refer to your digital camera documentation to see if your digital camera uses HP JetSend.

For more information on how to print files from infrared, see “Printing files using infrared (IR)” on page 32.

For more information on how to save files using infrared, see “Chapter 5 Saving photos” on page 53.

Tips for using infrared

• When positioning the digital camera for sending photos, be sure there is a clear

line of sight between the digital camera and the printer infrared port. If something is blocking the way, the digital camera and printer will not be able to communicate and photos will not be transferred.

• It may help to place the digital camera on a table and then aim it toward the printer so it

is stationary during the entire transfer process. This helps to avoid any interruptions in communication between the printer and digital camera.

• Your digital camera may have a Send button for infrared. If it does, aim the digital

camera towards the printer infrared port and press the Send button.

• If the printer does not receive the photos, try adjusting the distance between the

digital camera and the printer. Sometimes moving closer or farther away can help you successfully transfer the photos.

• Position the printer and the camera out of direct sunlight. Bright light can interrupt

communication between the two devices.

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Chapter 3 Printing directly from the printer

Your HP PhotoSmart 1000 printer allows you to print directly from a memory card or using infrared without being connected to a computer. You can choose photos on a memory card from the front panel of the printer or send photos from a digital camera with HP JetSend infrared.

If you usually print on one type and size of paper, set the paper type and size default settings. You will still have the option to change the paper type and size for a specific print job, see “Default paper type and size” on page 17. If you want to print photos on 4 x 6 in (102 x 152 mm) photo paper from the photo tray, check that the photo tray is engaged. See “Loading paper” on page 11 if you need more information.

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hp photosmart 1000 color printer user’s guide

Example of an index page

Camera LCD

Printing from a memory card

Printing directly from a memory card is as easy as: inserting the memory card into the printer, choosing the photos you want to print, and pressing

Deciding which photos to print

When you are deciding which photos to print, you can use:

• A printed index page to see all the photos

stored on the memory card (recommended).

• Your digital camera to view photo

thumbnails.

Note:

The index numbers shown with the thumbnails on your digital camera may be different than the printer reference numbers on the printed index page. If you add or delete photos from your memory card, reprint an index page.

Choose Photos button

Print button

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Printing an index page

ALL PHOTOS

1 copy Index

An index page, which may be several pages long, shows thumbnail views of all the photos stored on the memory card. The file name, date and index number appear under each thumbnail.

Printing from a memory card

Use the index number to select photos to print. This number may be different from the number associated with the photo on your

Index number

digital camera. If you add photos to, or delete photos from, your memory card, you will need to reprint the index page to see the new index numbers.

To... Follow these steps...

Print an index page

1. Insert the memory card into the printer. See “Inserting a memory card” on page 21 if you need more information.

2. Check that the printer’s LCD indicates:

If this is not the setting shown on the LCD, press

Cancel/No

3. Press

to get to this setting.

Date

File name

Example of an index page

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hp photosmart 1000 color printer user’s guide

Print button

Cancel/No button

OK/Yes button

Choose Photos button

Choosing photos on the printer’s front panel

Once you have decided which photos to print, choose the corresponding index numbers on the printer’s front panel. You can choose:

• All the photos on the memory card.

• Just selected photos.

• More than one copy of a selected photo.

• A continuous range of photos, such as photos 1–10.

• A Digital Print Order Format (DPOF) file.

Note:

DPOF files are files you create using your digital camera. They are stored on the memory card and contain information such as which photos are selected and how many of each photo is to be printed or saved. The printer can read a DPOF file from a memory card so you don’t have to re-select the photos to print or save. See your digital camera documentation to see if it supports Digital Print Order Format (DPOF).

To... Follow these steps...

Choose all photos on the memory card

1. Insert the memory card into the printer. See “Inserting a memory card” on page 21 if you need more information.

2. Press

3. Press

Choose Photos

OK/Yes

until the printer’s LCD displays

ALL

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To... Follow these steps...

Space for selecting another photo

# 3, 6, _

# 10–15

Printing from a memory card

Choose individual photos

Choose more than one copy of a selected photo

Select a continuous range of photos

1. Press

Choose Photos

until the printer’s LCD displays the index number of a photo you

want to choose.

2. Press

OK/Yes

The LCD displays a space where you can choose another photo.

3. To choose additional photos, press

Choose Photos

to choose, then press

again until the LCD displays the index number of another photo you want

OK/Yes

. Repeat this step to continue selecting additional photos.

You can choose a maximum of 1000 photos.

4. When you have finished selecting photos, press

• Choose the same number more than once.

For example, if you choose two copies of photo number

• Press and hold down

3, 3, 6, 6, 9

, and one copy of photo number 9.

OK/Yes

For example, if you want to choose photos

1. Press

Choose Photos

2. Press and hold down the

until the LCD displays the photo number 10.

OK/Yes

the printer will print two copies of photo number 3,

for about three seconds.

10, 11, 12, 13, 14,

button until a dash

(–) appears on the LCD.

3. Press

Choose Photos

until the photo number 15

appears on the LCD after the dash.

OK/Yes

and 15:

4. Press

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OK/Yes

hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Select a DPOF file

1. Select the photos you want to use by creating a DPOF file on your digital camera. The settings you can specify (such as number of copies) are specific to your camera. See your digital camera documentation for details on how to create a DPOF file.

2. Insert the memory card into the printer.

The printer automatically recognizes the DPOF file on the memory card and asks if you want to use the file.

3. Press

OK/Yes

Canceling a photo

If you are choosing photos to print using the printer’s front panel, you can cancel the last selected photo from your list without canceling all of the photos you have selected.

To... Follow these steps...

Cancel the last selected photo

• Press

Cancel/No

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Printing from a memory card

Photo Size button

Copies button

Printing photos

Use the printer’s front panel to print photos from a memory card. Note that the layout of your photos (how they are placed on the page) depends on several factors:

• Photo size.

• Orientation (selected on your digital camera if it has this option).

• Order in which you choose the photos.

• Photo Album vs. Paper Saver setting. See “Page layout” on page 19 if you need more information.

To... Follow these steps...

Print photos from a memory card

Note:

If you want to print your photos on photo paper, check that the photo tray contains paper and that the tray is engaged, or that the paper tray contains photo paper. See “Loading paper” on page 11 if you need more information.

1. Choose the photos you want to print. See “Choosing photos on the printer’s front panel” on page 28 if you need more information.

2. Select the photo size: press

3. Select the number of copies: press want to print.

4. Press

Photo Size

Copies

until the LCD displays the correct photo size.

until the LCD displays the number of copies you

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hp photosmart 1000 color printer user’s guide

IR port – aim your infrared device here

Printing files using infrared (IR)

If your digital camera has

HP JetSend

infrared capability, you can transfer your photos directly from your digital camera to the printer for fast wireless printing. When you use infrared to transfer photos, your camera and printer must communicate during the entire process. Point the camera toward the printer and leave it there until the process is complete. After you transfer the photos, you can print them immediately or save them to your computer. For information on saving using infrared, see

photos” on page 53

Note:

Your digital camera must use HP JetSend to transfer information via infrared.

www.jetsend.com

“Chapter 5 Saving

Refer to your digital camera documentation to see if your digital camera uses HP JetSend.

To... Follow these steps...

Send photos to the printer

1. If you are going to use the front panel to print the photos you are transferring, preselect the photo size (press and paper size (press

Note:

If you want to print the photo on 4 x 6 photo paper, engage the photo tray by

Photo Size

Tools

until the LCD displays the correct photo size), paper type

to select the correct settings).

moving the slider towards the inside of the printer. on standard-size paper, disengage the photo tray by moving the slider toward you (away from the inside of the printer) until it stops. See “Loading paper” on page 11 if you need more information.

2. Using your digital camera, select the photos you want to print. See your digital camera documentation for details on selecting photos.

If you want to print the photo

(continued on next page)

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To... Follow these steps...

Printing files using infrared (IR)

Print photos

3. Aim your digital camera’s infrared port toward the infrared port on the printer and send the photos. The printer’s LCD displays

Connecting

when it starts communicating with the

camera.

Note:

How you send the photo depends on your digital camera. See your digital camera documentation for details.

4. When the printer LCD asks whether you want to print or save, press

5. Continue to keep the camera aimed at the printer’s infrared port while the printer is receiving the file (

Receiving

6. When the printer has finished receiving the file, the LCD asks:

• If you want to send more photos. To send more photos, select the photos on the

camera, aim the camera’s infrared port toward the port on the printer and send the photos.

• If you want to print the photos. To print the photos, press

Note:

The printer and the camera must communicate without interruption during the

OK/Yes

entire process. Do not move the camera or the printer until the printer has finished receiving the file.

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hp photosmart 1000 color printer user’s guide

34 www.hp.com/photosmart

Chapter 4 Printing from a computer

Your HP PhotoSmart 1000 printer allows you to print documents and projects (such as photo album pages, greeting cards, iron-on transfers or newsletters) from a Windows PC or Macintosh.

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hp photosmart 1000 color printer user’s guide

Printing from your Windows PC

To print from your Windows PC:

1. From your software application’s

Your software application’s Print dialog box displays.

menu, select

File

Note:

The Print dialog box is different for each software application.

2. Select the print settings:

• Make sure the

HP PhotoSmart 1000 Series

printer is the

selected printer.

• Select the pages you want to print.

• Select the number of copies.

Note:

Where you find these selections depends on the software application you are using. You may need to click a

Setup

button.

3. Click

Properties

The HP PhotoSmart printer Properties dialog box displays.

4. Select the Properties as appropriate for your project (see “Selecting the printer Properties” on page 37).

5. Click

to begin printing.

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Printing from your Windows PC

Selecting the printer Properties

Use the printer Properties to create customized high-quality prints.

Note:

Each tab in the printer Properties contains a

Factory Settings

button. Click this button to return all of the settings on the tab to the factory defaults.

– Use the Setup tab to change page settings such as paper type,

Setup

paper size and print quality.

Features

– Use the Features tab to specify settings such as paper orientation, automatic or manual two-sided printing, the printing sequence and the number of copies to print.

Advanced

– Use the Advanced tab to adjust settings such as color.

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hp photosmart 1000 color printer user’s guide

Using the HP Photo Printing software

If you have the HP Photo Printing software (Windows PC only) you can use the following information to get started. If you need more information, see the online help. To view the online help: from the one of the three tabs,

menu, choose

Help

Contents, Index

Contents and Index

Find

To... Follow these steps...

, then choose a topic from

Start the software

1. From the Windows

Programs, HP PhotoSmart, Photo Printing HP Photo Printing

menu select

Start

. This displays the photo

printing software window. The following options are available:

•

Open Files

– Select files from your computer’s hard disk or the memory card (in the printer’s card slot).

•

Acquire Images

– Use images from your

digital camera or scanner.

•

– Select templates to print

Prints

standard sized photos.

•

– Select templates to create

Album

album pages with different sized photos.

•

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– Print images to your printer.

To... Follow these steps...

Printing from your Windows PC

Create an album page

You can create and print album pages by selecting one or more images and displaying them in different sizes and orientations.

1. Start the HP Photo Printing software.

2. Open files or acquire images to use in your album page. To open

files:

•Click

Open Files

, select a photo, and click

Open

The images you select appear in the gallery (left side of the window). To select additional images, repeat these steps.

3. Create an album page:

•Click

Album

• Select the layout, paper size and orientation of your page.

•Click

4. Place the images on the album page:

• Click on an image in the gallery.

• Drag the image into position on the album page.

5. Adjust the images as needed:

• Double-click the image in the album page.

• In the Image Adjustments window, adjust the Exposure, Color, Rotation, Scaling and Sharpness. See “Adjusting your images” on page 41 for details.

•Click

6. Click

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to print the album page.

hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Make reprints of your photos

You can make reprints of your photos in standard sizes, ranging from 8 x 10 inch to passport size.

1. Start the HP Photo Printing software.

2. Open files or acquire images.

3. Create reprints:

•Click

Prints

• Select the layout and paper size of your page.

•Click

The template appears in the print preview section of the window.

4. Place the images on the page by dragging them from the gallery to the reprints page.

5. Adjust the images as needed.

6. Click

to print the reprints page.

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Adjusting your images

Adjust image

Rotate right

Rotate left

Delete

As you are working with your images, in either the gallery or a template, you can adjust the quality of your images.

First, select the image in the gallery or in the album or reprints page.

• To adjust the image in the gallery, click on the tools at the corners of the image.

• To adjust the image in the album or reprints page, double-click the image.

To... Follow these steps...

Printing from your Windows PC

Adjust the exposure

1. Click

Exposure

2. Drag the buttons on the Highlights, Midtones, and Shadows controls to adjust the lightness and darkness of the image.

Adjust the color

1. Click

Color

2. Click on the Color control to adjust the mix of colors in the image.

3. Drag the button on the Saturation control to adjust the amount of color in the image.

Rotate your image

1. Click

Rotation

2. Click on the Counterclockwise, Flip, and Clockwise controls to adjust the orientation of the image.

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hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Scale your image

1. Click

Scaling

2. Click on the arrow to select the scaling percentage.

Type in the width and height in pixels to customize the scaling.

Adjust the sharpness

1. Click

Sharpness

2. Drag the button on the Sharpness control to sharpen or soften the image.

• Close each dialog when you have finished adjusting the image.

•Click

to save the changes.

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Printing from your Macintosh

You can print documents from a software application or directly from the desktop.

To... Follow these steps...

Printing from your Macintosh

Print from a software application

1. From your software’s

Attributes

2. From your software’s

menu, select

File

menu, select

File

Page Setup

, then select the appropriate

The Print dialog box displays.

3. Select the

General

print settings:

• Select the pages you want to print.

• Select the number of copies.

4. Select the print settings appropriate for your project:

• Click the drop-down menu to select the settings you want to change.

5. When you have finished selecting the settings, click

Page

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hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Print from the desktop

1. Select the document or documents you want to print.

2. Drag the document icons to the HP PhotoSmart printer icon on the desktop.

The Print dialog displays.

3. Select the

General

print settings:

• Select the pages you want to print.

• Select the number of copies.

4. Select the specific print settings appropriate for your project:

• Click the drop-down menu to select the settings you want to change.

5. When you have finished selecting the settings, click

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Using the Print dialog box

Use the Print dialog box to create customized high-quality prints.

General

copies to print and the printing sequence.

– Use the General panel to specify settings such as the number of

Printing from your Macintosh

Paper Type/Quality

– Use the Paper Type/Quality panel to change page settings such as paper type, paper size, and print quality. You can also adjust the ink density and dry time.

Layout

– Use the Layout panel to specify the number of pages printed on each piece of paper, or to specify the number of pieces of paper used to print a poster. You also use this panel to set up the HP PhotoSmart software for two-sided printing.

– Use the Color panel to specify the Image settings (HP Color

Color

Matching, ColorSync, Grayscale, or Black & White). You can also adjust the Saturation, Brightness and Color Tone settings or optimize printing for photocopying or faxing.

Background Printing

– Use the Background Printing panel to specify if

you want to continue working while printing.

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hp photosmart 1000 color printer user’s guide

Two-sided printing

When you are printing from your computer and you want to print on both sides of a sheet of paper, use two-sided printing. If you are using the Two-Sided Printing Module, you can set up your computer to automatically print on the second side of a piece of paper. For a list of supported paper types, visit the Web at If you are not using the Two-Sided Printing Module, you can print on the second side of a piece paper manually. See “Manually reloading paper to print the second side” on page 52” for details.

Note:

For information on how to print two-sided documents from a Windows PC, see “Twosided printing from your Windows PC” on page 47.

For information on how to print two-sided documents from a Macintosh, see “Two-sided printing from your Macintosh” on page 50.

The Two-Sided Printing Module is an optional accessory. For ordering information, visit the Web at

www.hpshopping.com

www.hp.com/photosmart

Using the Two-Sided Printing Module (optional)

The Two-Sided Printing Module enables the printer to automatically print on the second side of a piece of paper when you are printing from your computer. Automatic two-sided printing requires three steps:

1. Install the Two-Sided Printing Module. If you need more information, see “Installing the Two-Sided Printing Module (optional)” on page 8.

2. Set up the HP PhotoSmart printer software. See below for details.

3. When you print, select settings.

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Automatic Two-Sided Printing

in the print

Two-sided printing from your Windows PC

Setting up the HP PhotoSmart printer software for two-sided printing

Before you use the Two-Sided Printing Module for the first time, you need to set up the printer software for automatic two-sided printing.

Two-sided printing

Note:

You only need to set up the printer software once.

To set up the HP PhotoSmart printer software:

1. Open the HP PhotoSmart printer Toolbox: from the Windows

Programs, HP PhotoSmart, 1000

2. Select the

3. Make sure

Configuration

Automatic Two-Sided Printing Module

tab.

4. Close the Toolbox window: click the

, then

HP PhotoSmart 1000 Series Toolbox

is selected, then click

in the upper right corner of the window.

menu, choose

Start

Automatic two-sided printing

1. Load paper in the paper tray. See “Loading paper” on page 11 for details.

2. From your software application’s

Your software application’s Print dialog box displays.

Note:

The Print dialog box is different for each software application.

3. Select the print settings:

• Make sure the HP PhotoSmart 1000 Series is the selected printer.

• Select the pages you want to print.

• Select the number of copies you want to print.

Where you find these settings depends on the software application you are using. You may need to click a

Setup

menu, choose

File

button.

Apply

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hp photosmart 1000 color printer user’s guide

4. Click the

Properties

button.

The printer Properties dialog box displays.

5. Select the

6. Select the choose

Two-Sided Printing

tab and select the print quality, paper type and paper size.

Setup

Features

tab, choose the paper orientation (

Portrait

Landscape

), then

The HP PhotoSmart 1000 printer software may have to increase the margin at the top of the page when automatically printing on both sides of a sheet of paper. This results in adding more pages to your document or reducing the size of content to fit. If you print the second side by manually feeding the paper back into the printer, rather than using the Automatic Two-Sided Printing Module, the top margin will remain as you orignally set it in the document.

7. When the printer software asks you how to set the margins for the paper, select one of the following, then click

•

Reduce content size to fit smaller area

if do not want additional pages

added to your document.

•

Do not reduce content size

if you do not mind additional pages added to

your document.

8. Select a binding option:

•

– if you want to bind your document on the left (like a book).

Book

•

9. S ele ct

48 www.hp.com/photosmart

– if you want to bind your document along the top (like a calendar).

Tablet

Automatic

to turn on automatic two-sided printing.

10. If your document contains a lot of color, you may want to increase the dry time for the first side of the page.

• Select the

Advanced

tab.

Two-sided printing

•In the

Extra Dry Time

area, click and drag the slider to the right to increase

the dry time. Click and drag the slider to the left to decrease the dry time.

11. Click

to close the Properties dialog box, then click OK again to begin printing

your document.

After printing the first side of the page, the printer holds the paper in the output tray while the ink dries. When the ink is dry, the Two-Sided Printing Module pulls the paper back into the printer, and begins printing the second side of the page. When the printer finishes printing both sides of the page, it releases the page in the output tray.

Note:

You can click OK to close the Dry Time Pause dialog box or it will automatically close for you.

Manually reloading paper to print the second side

1. Follow steps 1–9 of “Automatic two-sided printing” above.

2. Make sure

3. Click

Automatic

to close the Properties dialog box, then click OK again to begin printing

your document.

4. When the first side of your document finishes printing, remove the paper from the output tray.

5. Follow the instructions on the screen to determine how to place the paper back into the paper tray.

6. On your computer screen, click

is deselected.

Continue

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hp photosmart 1000 color printer user’s guide

Two-sided printing from your Macintosh

Setting up the HP PhotoSmart printer software for two-sided printing

Before you use the Two-Sided Printing Module for the first time, you need to set up the printer software for automatic two-sided printing.

Note:

You only need to set up the printer software once.

To set up the HP PhotoSmart printer software:

1. From the

Apple

menu, select

Chooser

2. In the left side of the Chooser window, select the

3. In the right side of the

4. In the

5. Click

Duplex Unit

, then close the

Chooser

field, select

Chooser

window, click

Installed

HP PhotoSmart

Setup

icon.

Automatic two-sided printing

1. Load paper in the paper tray. See “Loading paper” on page 11 for details.

2. From your software’s

The Print dialog box displays.

3. Select the

General

• Select the number of copies you want to print.

• Select the pages you want to print.

• Select the print order.

4. Click the drop down menu to select the

menu, choose

File

print settings:

settings you want.

Layout

50 www.hp.com/photosmart

Two-sided printing

5. Select

Print Both Sides

To print the page with the top margin the same on each side, you can:

• Print the second side by manually feeding the paper back into the printer,

rather than using the Automatic Two-Sided Printing Module.

• Select Two-sided safe margin in the Page Setup dialog.

6. Select a binding option:

•

– if you want to bind your document on the left (like a book).

Book

•

7. S e l e c t

– if you want to bind your document along the top (like a calendar).

Tablet

Automatic

to turn on the automatic two-sided printing.

8. Click OK.

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hp photosmart 1000 color printer user’s guide

Manually reloading paper to print the second side

1. Click the drop down menu to select

2. Select

Print Both Sides

Layout

3. Select a binding option:

•

– if you want to bind your document on the left (like a book).

Book

•

4. Select

5. Click

– if you want to bind your document along the top (like a calendar).

Tablet

Manual

6. When the first side of your document finishes printing, remove the paper from the output tray.

7. Follow the instructions on the screen to determine how to place the paper into the paper tray.

8. On your computer screen, click

Continue

52 www.hp.com/photosmart

Chapter 5 Saving photos

Choose Photos button

Save button

Your printer allows you to save directly from a memory card to your computer and also includes an infrared port that can access and save information sent to it by a digital camera.

Note:

Your digital camera must use Refer to your digital camera documentation to see if your digital camera uses HP JetSend.

Saving from a memory card

HP JetSend

to transfer information via infrared.

Saving directly from a memory card is as easy as: inserting the memory card into the printer, choosing the photos you want to save, and pressing

For more information on inserting the memory card, see “Inserting a memory card” on page 21.

For more information on:

• Deciding which photos to save, see “Deciding which

• Choosing the photos on the printer’s front panel,

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Save

photos to print” on page 26.

see“Choosing photos on the printer’s front panel” on page 28.

hp photosmart 1000 color printer user’s guide

Save button

Saving photos from a memory card to your Windows PC

You can save photos directly from your memory card to your Windows PC. You can use the

HP PhotoSmart Save Utility

Computer

to drag and drop files from the memory card to a location on your

computer’s hard drive.

To save photos from a memory card:

1. Choose the photos you want to save. If you need more information, see “Choosing photos on the printer’s front panel” on page 28.

or you can use

Windows Explorer

Note:

If you selected to save

ALL PHOTOS

, the printer will automatically save all files on the memory card, including non-photo files (such as audio files).

2. On the printer front panel, press

Save

A new sub-folder is automatically created using the current date and time for its name. This sub-folder is located in

Note:

54 www.hp.com/photosmart

If you are using Windows 2000 the sub-folder is located in

C:\Documents and Settings\<your username>\My Documents\My Pictures

C:\My Documents\My Pictures

3. If you want to save your photos in a different location:

Click here to save your photos in a different folder on your computer’s hard drive

• Click and select the location.

Saving photos from a memory card to your Windows PC

•De-select

In new sub-folder

if you do not want to create a sub-folder.

If you leave this option selected, a new folder will be created within

4. Click

Note:

the folder you chose in the

Start

Save my photos to

If you do not make any selections within one minute, the Save

field.

dialog box automatically closes and the photos are saved to the specified location.

To save non-photo files:

• If you want to save all files, including non-photo files (such as audio files), from a memory card using the front panel, choose

ALL PHOTOS

when you are selecting the photos you want to save. The non-photo files are automatically saved along with the photo files. If you need more information on how to select photos using the front panel, see “Choosing photos on the printer’s front panel” on page 28.

• If you only want to save specific files (such as one photo and one non-photo file), access the memory card directly using

Windows Explorer

My Computer

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hp photosmart 1000 color printer user’s guide

Save button

Saving photos from a memory card to your Macintosh

You can save photos directly from a memory card to your Macintosh. You can use the

HP PhotoSmart Photo Saver

or you can use

memory card to a location on your computer’s hard drive.

To save photos from a memory card:

1. Choose the photos you want to save. If you need more information, see “Choosing photos on the printer’s front panel” on page 28.

Note:

If you selected to save

ALL PHOTOS

photo files on the memory card. Supported photo formats include the following extensions—jpg, jpe, tif, mpg, and avi. If you want to save all the files saved on the memory card, access the memory card directly from the desktop.

2. On the printer front panel, press

Save

A new sub-folder is automatically created using the current date and time for its name. This sub-folder is located on the hard disk in

Documents\Photos

3. If you want to save your photos in a different location:

• Enter a new name for the sub-folder.

•De-select

Create new sub-folder

if you do not want to create a sub-

folder.

4. Click

Start

to drag and drop files from the

Finder

, you will automatically save all

Note:

If you do not make any selections within one minute, the Save dialog box automatically closes and the photos are saved to the specified location.

56 www.hp.com/photosmart

To save non-photo files:

• If you want to save all files, including non-photo files (such as audio files), from a memory card using the front panel, choose

ALL PHOTOS

• If you only want to save specific files (such as one photo and one non-photo file), access the memory card directly from the desktop.

Saving photos using infrared

If your digital camera has

HP JetSend

infrared capability (such as the HP PhotoSmart C500), you can transfer your photos directly from your digital camera to the printer for fast wireless saving. When you use infrared to transfer photos, your camera and printer must communicate during the entire process. Point the camera toward the printer and leave it there until the process is complete. You can also print photos using infrared. See

“Printing files using infrared (IR)” on page 32

www.jetsend.com

for more

information.

Note:

Your digital camera must use HP JetSend to transfer information via infrared. Refer to your digital camera documentation to see if your digital camera uses HP JetSend.

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hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Send photos to the printer

1. Using your digital camera, select the photos you want to save. See your digital camera documentation for details on selecting photos.

2. Aim your digital camera’s infrared port toward the infrared port on the printer and send the photos.

Note:

How you send the photo depends on your digital camera. See your digital camera documentation for details.

3. The printer’s LCD displays

Connecting

4. When the printer LCD asks whether you want to print or save, press

when it starts communicating with the camera.

Save

5. On the computer, check that you are saving the photos in the desired location, and then click

Start

6. Continue to keep the camera aimed at the printer’s infrared port while the printer is receiving and saving the file (

Note:

The printer and the camera must communicate without interruption during the

Saving photos

entire process. Do not move the camera or the printer until the file has finished saving.

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Chapter 6 Care and maintenance

The printer requires very little maintenance. You can use the HP PhotoSmart 1000 Toolbox to help take care of your printer. Be sure to keep the print cartridges fresh (don’t let them sit unused for long periods of time) and keep the printer clean and in good condition.

Using the HP PhotoSmart Toolbox (Windows PC)

Use the HP PhotoSmart Toolbox to calibrate and clean your printer, and to print a test page. How you open the Toolbox depends on the type of computer system you are using.

Use the Toolbox to:

•

Open the User’s Guide

guide.

•

Calibrate the printer

•

Clean the print cartridges

•

Print a test page

can receive data and print from the computer correctly.

•

Calibrate the photo tray

•

View estimated print cartridge ink levels

•

Adjust the printer’s configuration

to see a portable document format (PDF) version of this

to align the print cartridges.

when lines and dots are missing from your printout.

to check for clarity after cleaning or to verify that the printer

to correctly position your photos.

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hp photosmart 1000 color printer user’s guide

To... Follow these steps...

Open the Toolbox using a Windows PC

•From the Windows

PhotoSmart 1000 Series Toolbox

menu, select

Start

• From the printer

Toolbox

Properties

, select the

Programs, HP PhotoSmart 1000 Series, HP

Services

tab, then click

Open the HP PhotoSmart

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Using the HP PhotoSmart Utility (Macintosh)

Use the HP PhotoSmart Utility to calibrate and clean your printer, and to print a test page. Open the Utility from the Utilities folder on your hard drive.

Use the Utility to:

•

Select the printer

•

Print a WOW!

•

Check the ink level

•

Print a test page

printer can receive data and print from the computer correctly.

•

Clean the print cartridges

print out.

•

Calibrate the printer

•

Find technical support

To... Follow these steps...

sample page to see the printer’s photo print quality.

of the print cartridges.

to check for clarity after cleaning or to verify that the

when lines and dots are missing from your

to align the print cartridges.

via links to HP Customer Care.

Using the HP PhotoSmart Utility (Macintosh)

Open the Utility using a Macintosh

www.hp.com/photosmart 61

• From the computer’s hard drive, open the .

Utility

Utilities

folder, then select

HP PhotoSmart

hp photosmart 1000 color printer user’s guide

Cleaning the printer

Materials you will need

Before you begin, make sure you have the following:

• Cotton swabs or any soft material that will not leave fibers.

• Distilled, filtered, or bottled water.

• Paper to set the print cartridges on while you are cleaning.

Cleaning the print cartridges

If you notice white lines or single-color streaks on your prints, the print cartridges may need to be cleaned.

Note:

To clean the print cartridges using the front panel:

1. Make sure plain paper is loaded in the paper tray. If you need more information,

2. On the printer front panel, press

3. When the LCD asks you to load plain paper, press

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You can also clean the print cartridges using the HP PhotoSmart Toolbox (Windows PC) or the HP PhotoSmart Utility (Macintosh). If you need more information, see “Using the HP PhotoSmart Toolbox (Windows PC)” on page 59 or “Using the HP PhotoSmart Utility (Macintosh)” on page 61.

see “Loading paper” on page 11.

until the LCD asks if you want to clean the

Tools

print cartridges, then press

The printer begins cleaning the print cartridges and the Power light begins blinking. When the printer has finished cleaning the print cartridges, it stops making noises AND the Power light stops blinking. The printer then begins printing a test page. If the test page has white streaks or missing colors, we suggest cleaning the print cartridges manually.

OK/Yes

To clean the print cartridges manually:

Don’t touch here.

1. Remove the print cartridges. If you need more information, see “Replacing or installing print cartridges” on page 9.

Cleaning the printer

Note:

To keep the ink from drying out, make sure you replace the print cartridges in the printer within thirty minutes.

2. Grasp one of the print cartridges by the top.

Note:

Be careful not to get ink on your hands or clothing.

3. Dip a clean cotton swab into distilled water and squeeze any excess water from the swab.

4. Clean the face and edges of the print cartridge.

DO NOT

wipe the

nozzle plate (this could damage the cartridge).

5. Replace the print cartridge in the print cartridge holder. If you need more information, see “Replacing or installing print cartridges” on page 9.

6. Repeat these steps to clean the other print cartridge.

Note:

If you need more information about the print cartridges, see the documentation that comes with the cartridges.

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hp photosmart 1000 color printer user’s guide

Cleaning the print cartridge cradle

If you notice vertical streaks or lines on your prints, the print cartridge cradles may need to be cleaned.

Note:

Be careful not to get ink on your hands or clothing.

To clean the print cartridge cradles:

1. Remove the print cartridges. If you need more information, see “Replacing or installing print cartridges” on page 9.

Note:

To keep the ink from drying out, make sure you replace the print cartridges in the printer within thirty minutes.

2. Place the print cartridges (wide-side down) on a piece of paper to prevent staining any surfaces. Be careful not to touch or cover the print cartridge nozzles (on the bottom of the cartridge).

3. On the printer’s front panel, press

Unplug

the power cord from the back of the printer.

to turn the printer power OFF.

Power

5. Position yourself so you can see the underside of the print cartridge holder.

6. Using clean, lightly moistened cotton swabs, gently wipe the underside of the print cartridge cradle where paper fibers, dust, and ink may collect and come in contact with the paper. Repeat this process until you no longer see any ink residue on a clean cotton swab.

7. Replace the print cartridges in the print cartridge cradle. If you need more information, see “Replacing or installing print cartridges” on page 9.

Cleaning the outside of the printer

• To clean the outside of the printer, use a cloth that has been lightly moistened with water. Do not use any other type of cleaner, as cleansers may damage the printer’s finish.

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Chapter 7 Troubleshooting

The printer is designed to be reliable and easy to use. The following pages offer tips and advice for addressing frequently asked questions. Before you begin, make sure:

• All the cable connections between your printer and computer are secure.

• You are using the correct cable for your operating system—a parallel or a USB cable. If you need more information about using the correct cable, see the Appendix.

Find answers to your questions quickly on the following pages:

• The printer software will not install.

• The printer is very slow.

See “Hardware solutions” on page 68

• My photos are not printing correctly.

• Automatic two-sided printing is not available.

solutions” on page 84

See “Software solutions” on page 66

See “Printing solutions” on page 73

See “Automatic two-sided printing

• The printer cannot establish communication with the other infrared device.

“Infrared (IR) solutions” on page 86

• There is an error message on the printer’s LCD.

See “Error messages” on page

See

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hp photosmart 1000 color printer user’s guide

Software solutions

Problem Possible cause Solution

I inserted the printer software CD, but the computer could not read it.

The software did not install correctly.

You need to uninstall the printer software for any reason.

(continued on next page)

The CD was not properly installed.

The CD player may be damaged.

The CD may be damaged.

There may be a conflict with your virus protection program.

There may be a conflict with another software program.

There may be a conflict with a peripheral device connected to the printer.

1. Reinsert the CD and try again.

2. Try inserting a CD that you know works. If that CD does not work, you may need to service your CD player.

3. If other CDs work but the printer software CD does not, you may have a damaged CD. You can download the printer software from the HP Web site or call the software distribution center. See the inside back cover of this guide for contact information.

Windows PC

Remove the printer software and then reinstall it.

• Insert the printer software CD into the computer.

•Click

Remove HP PhotoSmart 1000 Series software

• Follow the instructions on your computer screen to uninstall the software.

• When the uninstall is completed, turn the computer

again.

and then

OFF

• Reinstall the software. See the separate software installation instructions.

If you are still having problems with the software installation, see the inside back cover of this guide for HP Customer Care contact information.

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Problem Possible cause Solution

Troubleshooting

The software did not install correctly.

You need to uninstall the printer software for any reason.

The binding margin appears in the wrong place.

There may be a conflict with your virus protection program.

There may be a conflict with another software program.

There may be a conflict with a peripheral device connected to the printer.

You may not have chosen the correct paper orientation.

Macintosh

1. Uninstall your printer software. Insert the printer software CD into your computer, select

Uninstall

from the Installer, then follow the

instructions on your computer screen.

2. Close any active virus protection programs.

3. Exit all software programs.

4. Reinstall the printer software.

If you are still having problems with the software installation, see the inside back cover of this guide for HP Customer Care contact information.

Windows PC

• Make sure you have chosen the correct paper orientation for Two-Sided Printing, either

Book

Tablet

, on the

Features

tab

of Printer Properties.

Macintosh

• Make sure you have chosen the correct

panel in the Print dialog.

Layout

Binding

option on the

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hp photosmart 1000 color printer user’s guide

Hardware solutions

Problem Possible cause Solution

My printer is connected with a USB cable through another USB device or a hub and when I try to print I get a message saying “There was an error writing to <name of USB port>.”

I've connected my printer using a USB cable, and when I try to print I get a message saying “There was an error writing to Dot4.”

(Windows PC only)

Your printer may not be getting good data from the other device or hub.

Two-way communication between the printer and the computer was interrupted by another device attached to the hub.

You may not have plugged your USB cable in before installing the software.

• Connect the printer directly to the USB port on the computer.

• Try disconnecting other USB devices from the hub and print your document again.

1. Disconnect the USB cable from your printer and your computer.

2. Remove the printer software and then reinstall it.

• Insert the printer software CD into the computer.

•Click

Remove HP PhotoSmart 1000 Series software

• Follow the instructions on your computer screen to uninstall the software.

3. Reconnect the USB cable to your printer and your computer. The USB installation dialog should appear on your computer screen.

4. Reinstall the printer software. See the separate software installation instructions.

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Problem Possible cause Solution

Troubleshooting

When I connect a USB cable between the printer and my computer, the “New Hardware Wizard” message does not appear.

(Windows PC only)

You may not be using Windows 98, 2000, or Me.

Your USB cable may not be working or may not be connected properly.

You may not have USB enabled.

Make sure your computer’s operating system is Windows 98, 2000, or Me and that your computer is connected using a USB cable. If you do not have Windows 98, 2000, or Me, you need to use a parallel cable.

1. Disconnect and then reconnect the USB cable from your printer.

2. Make sure the cable is securely attached both to the computer and to the printer.

3. If you are still having problems, try using another USB cable.

1. In Windows 98, 2000, or Me, click

Panel

2. Double-click the

3. Click the

Device Manager

System

icon.

tab.

Start, Settings, Control

4. Click the (+) icon next to the Universal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer’s documentation or contact the manufacturer for more information on enabling and setting up USB.

If you cannot enable USB, you can always use a parallel cable to connect your printer to your computer.

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hp photosmart 1000 color printer user’s guide

Problem Possible cause Solution

When I connected a USB cable between the printer and my computer, the “New Hardware Wizard” message appeared once, but the printer did not install. Now the “New Hardware Wizard” will not appear again.

(Windows PC only)

When I connect a USB cable between the printer and my computer, an “Unknown device” message appears.

(Windows PC only)

Installation was not completed, it was canceled, or there was an error.

Static electricity has built up in the cable between your computer and printer.

You may have a defective USB cable.

The software could not identify the new printer; the printer-USB connection may be defective.

1. Disconnect the printer from your computer and then reconnect it.

• Unplug the USB cable, then plug it back in.

2. Remove the printer software and then reinstall it.

• Insert the printer software CD into the computer.

•Click

Remove HP PhotoSmart 1000 Series software

• Follow the instructions on your computer screen to uninstall the software.

• When the uninstall is completed, turn the computer

again.

then

OFF

and

• Reinstall the software. See the separate software installation instructions.

1. Disconnect the USB cable from your printer.

2. Disconnect the power cable from the printer.

3. Wait approximately 30 seconds.

4. Plug the power cable back into the printer.

5. Plug the USB cable back into the printer.

6. If “Unknown device” continues to appear in the “New hardware found” dialog, check the Web for updates or contact HP Customer Care. See the back cover for contact information.

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Problem Possible cause Solution

Troubleshooting

The printing is very slow.

(continued on next page)

Your computer may have less than the recommended system requirements.

Too many software programs may be running at the same time.

You may be using outdated printer software.

You may be printing a complex document containing graphics or photographs.

Check the amount of RAM (memory) and Processor speed in your computer. See the Appendix for system requirements.

Close all unnecessary software programs.

Check the printer driver you are using. Check HP’s Web site for the most recent software updates. See the inside back cover of this guide for a list of Web site addresses.

• Free up some space on your hard drive. Having less than 100MB of free space of your computer’s hard drive can mean longer processing time.

• Be patient. Large, complex documents containing graphics or photographs print slower than text documents.

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hp photosmart 1000 color printer user’s guide

Problem Possible cause Solution

The printing is very slow. You may have chosen

2400 x 1200

dpi.

You may be trying to print a photo.

You may be using a USB cable and other USB devices are in use.

The printer will not turn on. The printer may have

drawn too much power.

The power light is blinking. The printer may be

processing information.

The attention light is

The printer needs attention. Read the printer LCD for instructions.

blinking.

Windows PC

• In Printer Properties, in instead of

2400 x 1200

Photo Paper Printing

dpi, then print your document again.

, select

PhotoREt

Macintosh

1. On the

Paper Type/Quality

High Resolution Photo

panel, select

quality instead

Best

2. Try printing again.

• Attach the printer’s USB cable directly to the computer rather than to a hub (if one is being used).

• Avoid using other devices attached to the hub while printing.

Disconnect the printer from the power cord for approximately 10 seconds. Reconnect the power cord and press the

Power

button to

turn on the printer.

Be patient. The printer needs some time to finish processing the information.

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Printing solutions

Problem Possible cause Solution

Troubleshooting

No page came out of the printer.

(continued on next page)

The printer needs attention. Read the printer LCD for instructions.

Power may be off or there may be a loose connection.

You may not have any paper in the paper tray.

The printer’s top cover may be open.

A problem may exist with one of the print cartridges.

The printer may still be processing information.

1. Make sure the power is on.

2. Make sure that all cable connections are secure.

Check that paper is placed in the paper tray correctly.

Close the printer’s top cover.

Replace the print cartridge.

See “The printing is very slow.” on page 71.

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hp photosmart 1000 color printer user’s guide

Problem Possible cause Solution

No page came out of the printer.

(continued on next page)

There may be a paper jam. 1. Check the printer’s LCD for any instructions.

2. Pull the paper out of either the paper tray or the output tray.

• If you were printing labels, make sure a label did not become unglued from the label sheet while going through the printer.

3. If the paper jam has cleared, print your document again.

If the paper jam has not cleared, try removing the rear access door.

1. Unplug the printer, open the rear access door by turning the knob counter-clockwise, and remove the door.

2. Gently pull the jammed paper out of the printer, then replace the rear access door.

3. Plug the printer back in and turn it on.

When you have cleared the paper jam, print your document again.

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Problem Possible cause Solution

Troubleshooting

No page came out of the printer.

There may be a paper jam in the Automatic Two-Sided Printing Module.

There is a paper jam in the back of the printer and the Automatic Two-Sided Printing Module is attached.

The rear access door or the Automatic Two-Sided Printing Module may be missing.

1. Turn your printer off.

2. Press the button on top of the Automatic Two-Sided Printing Module and lower the access door.

3. Gently pull the jammed paper out of the Module, then close the access door.

4. Turn your printer back on.

5. Print your document again.

Note:

If you are still having problems, try removing the Automatic Two-Sided Printing Module and reinstalling the rear access door.

1. Turn your printer off.

2. Simultaneously press the release buttons, located on each side of the Automatic Two-Sided Printing Module, to remove the Module.

3. Gently pull the jammed paper out of the printer, then replace the Module.

4. Turn your printer back on.

5. Print your document again.

1. Attach either the rear access door or the Automatic Two-Sided Printing Module to the back of the printer.

2. Print your document again.

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hp photosmart 1000 color printer user’s guide

Problem Possible cause Solution

A blank page came out of the printer.

The document printed at an angle or is off-center.

The document did not print using the selected default print settings.

You may be out of ink. Replace the print cartridge.

You may have forgotten to remove the vinyl tape from

Make sure you have removed the protective piece of vinyl tape on each of the print cartridges.

the print cartridge.

You may be trying to print a fax.

You may have previously begun a print job and then cancelled it.

1. Save the fax in a graphic format, such as tiff.

2. Place it in a word processing document and print it from there.

If you cancel a print job before the file has printed, the printer may have already loaded paper in preparation for printing. When you start the next print job, the printer ejects the blank page before continuing with the current job.

Paper may not be loaded correctly.

The printer’s default print

1. Make sure the paper is correctly oriented in the paper tray.

2. Make sure the paper guides fit snugly against the paper.

Select the appropriate print settings within the application. settings may be different from the application’s print settings. In this situation, the application’s print settings will be used.

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Problem Possible cause Solution

Troubleshooting

Parts of the document are missing or are in the wrong place.

(continued on next page)

You may have selected the wrong paper orientation.

You may have selected the wrong paper size.

You may have selected the wrong margins.

Windows PC

• Make sure you have selected the correct orientation (portrait or landscape) on the

Features

tab of Printer Properties.

Macintosh

• Make sure you have selected the correct orientation (portrait or landscape) on the Page Setup dialog.

Windows PC

• Make sure you have selected the correct paper size on the

tab of Printer Properties.

Setup

Macintosh

• Make sure you have selected the correct paper size in the Page Setup dialog.

Make sure the margins are within the printable areas.

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hp photosmart 1000 color printer user’s guide

Problem Possible cause Solution

Parts of the document are missing or are in the wrong place.

You may have accidentally left

Poster Printing

on.

You may have incorrectly scaled text or graphics.

Windows PC

• Uncheck

Poster Printing

on the

Features

tab of Printer

Properties.

Macintosh

• Uncheck

Poster Printing

on the

panel in the Print

Layout

dialog.

Windows PC

• Make sure text or graphics are scaled correctly using on the

Fit

Setup

tab.

Scale to

Macintosh

• Make sure text and graphics are scaled correctly in your

document.

78 www.hp.com/photosmart

Problem Possible cause Solution

Troubleshooting

Print quality is poor.

(continued on next page)

You may be running out of ink.

You may not be using the best paper type.

You may be printing on the wrong side of the paper.

You may not have selected the correct paper type in the printer software.

You may need to clean the print cartridges.

Windows PC

• Check the print cartridge status in the

HP PhotoSmart Toolbox

Macintosh

• Check the print cartridge status in the

HP PhotoSmart Utility

If you are running out of ink, replace the print cartridge.

• Make sure you are using a paper type intended for the printer.

• Choose paper that is specifically designed for the output (photographs, for example) rather than plain paper.

Make sure the paper is loaded

print side down

Windows PC

• Make sure you have selected the correct paper type on the tab of Printer Properties.

Setup

Macintosh

• Make sure you have selected the correct paper type on the

Paper Type/Quality

panel.

See “Cleaning the print cartridges” on page 62.

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hp photosmart 1000 color printer user’s guide

Problem Possible cause Solution

Print quality is poor.

(continued on next page)

Your print cartridges may be out of alignment.

You may be printing in

mode.

Draft

Windows PC

• If the color and black ink are not lining up on the printed page, go to the and click

Printer Services Calibrate the Printer

tab of the

HP PhotoSmart Toolbox

Macintosh

• If the color and black ink are not lining up on the printed page, go to the

Align

Calibrate

tab of the

HP PhotoSmart Utility

and click

Windows PC

•Click

Normal

instead of

Best

Draft

on the

Setup

tab.

Macintosh

• If printing appears faded or dull, click

Draft

on the

Paper Type/Quality

Normal

panel.

Best

instead

80 www.hp.com/photosmart

Problem Possible cause Solution

Troubleshooting

Print quality is poor. If you have smearing, you

may be using too much ink.

Windows PC

1. Click

Normal

Draft

instead of

Best

on the

2. Reduce the amount of ink by going to the using the

Ink Volume

3. Increase the dry time by going to the the

Dry Time

slider.

Advanced

Macintosh

1. Click

Normal

Quality

2. Reduce the amount of ink. On the select the

3. Increase the dry time. On the the

Ink

Draft

instead of

Best

on the

panel.

Paper Type/Quality

tab. Use the sliders to adjust ink density.

Ink

Paper Type/Quality

tab. Use the sliders to adjust dry time.

Setup

Advanced

tab and using

Paper Type/

tab.

tab and

panel,

panel, select

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hp photosmart 1000 color printer user’s guide

Problem Possible cause Solution

Photos are not printing correctly.

(continued on next page)

You may not have inserted the photo paper correctly.

The photo paper may not be fully engaged.

You may not have selected the appropriate paper type or paper size.

Insert the photo paper

print side down

1. Insert the photo paper as far as it will go into the paper tray.

2. Make sure that the paper guides rest snugly against the photo paper. See “Loading paper” on page 11 for more information.

Windows PC

1. Go to the

2. Select the appropriate HP Photo Paper as the

tab in the printer software.

Setup

Paper Type

. See

the paper’s packaging.

3. Select the photo paper’s size as the

Paper Size

Macintosh

1. From the Page Setup dialog, select

mm (with tear-off tab)

2. In the Print dialog, on the

Premium Plus Photo Paper

3. Click

Save Settings

as the paper size.

Paper Type/Quality

Photo 4x6 in, 102 x152

Glossy

as the

Paper Type

panel, select

4. Print your document.

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Problem Possible cause Solution

Troubleshooting

Photos are not printing correctly.

Banners are not printing correctly.

You may not have selected

print quality.

Best

You may have forgotten to raise the output tray.

You may have forgotten to select

Banner

in the printer

software.

You may have problems with the banner paper.

Windows PC

1. In the Printer Properties, select the

2. Select

print quality.

Best

Setup

tab.

Macintosh

1. In the Print dialog, select the

2. Select

print quality.

Best

Paper Type/Quality

panel.

Make sure that the output tray is up.

Windows PC

• Make sure that you have selected

Banner

on the

Setup

Macintosh

• Make sure you selected the paper size

Banner

in the Page Setup dialog.

U.S. Letter Banner

• If several sheets feed into the printer together, unfold and refold the paper.

• If the paper does not feed into the printer correctly, be sure that the unattached edge of the banner paper stack is toward the printer.

• If the paper creases going through the printer, the paper might be unsuitable for banner printing.

tab.

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hp photosmart 1000 color printer user’s guide

Automatic two-sided printing solutions

Problem Possible cause Solution

Windows PC

In the Two-Sided Printing section of the the

Automatic

Features

option is

tab,

missing.

Macintosh

In the Layout panel, the

Automatic

option is

missing.

Windows PC

In the Two-Sided Printing section of the

Features

tab,

you cannot select the

Automatic

option.

The Automatic Two-Sided Printing Module is not enabled in the Toolbox.

The Automatic Two-Sided Printing Module is not enabled in Chooser.

You may have selected an unsupported paper type or size on the

Setup

tab of

Printer Properties.

1. Go to the

2. Check

Apply

3. Go to the

4. Select

Configuration

Automatic Two-Sided Printing Module

Features

Two-Sided Printing

5. Choose a content size option and click

6. Make sure

1. From the

2. Select the side of the

3. In the

4. Click

On the

Setup

Automatic

menu, select

Apple

HP PhotoSmart

Chooser

Duplex Unit

, then close the

tab in Printer Properties, make sure you have selected

tab of the HP PhotoSmart Toolbox.

and click

tab of the Printer Properties dialog.

is selected.

Chooser

icon, and then click

Setup

window.

field, select

Chooser

Installed

in the right

a paper type and size supported by the Automatic Two-Sided Printing Module. See HP’s Web site for a list of supported paper types.

84 www.hp.com/photosmart

Problem Possible cause Solution

Troubleshooting

Macintosh

In the

Layout

panel, you

cannot select the

Automatic

option.

Windows PC

When Automatic

two-sided printing is selected on the Features tab, the paper size automatically changes.

Macintosh

When Automatic two-sided printing is selected in the Layout panel, the paper size automatically changes.

Automatic two-sided printing was selected, but printing is only on one side of the paper.

You may have selected an unsupported paper type or size in the

Layout

panel of

the Print dialog.

The paper size selected on the

tab in Printer

Setup

Properties is not supported by the Automatic Two-Sided Printing Module.

The paper size selected in the

Page Setup

dialog is not supported by the Automatic Two-Sided Printing Module.

The application you are using to print supports only manual two-sided printing. It does not support automatic two-sided printing.

On the

panel in the Print dialog, make sure you have selected

Layout

a paper type and size supported by the Automatic Two-Sided Printing Module. See HP’s Web site for a list of supported paper types.

On the

tab in Printer Properties, make sure you have selected

Setup

a paper size supported by the Automatic Two-Sided Printing Module. See HP’s Web site for a list of supported paper types.

In the

Page Setup

dialog, make sure you have selected a paper size supported by the Automatic Two-Sided Printing Module. See HP’s Web site for a list of supported paper types.

Print using the manual two-sided printing feature.

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hp photosmart 1000 color printer user’s guide

Infrared (IR) solutions

Problem Possible cause Solution

A connection cannot be established or the transmission seems to be taking longer than usual.

The printer prints only part of a page or document.

The device from which you are trying to print may not support HP JetSend.

The IR device from which you are trying to print and the printer are not positioned properly.

Bright lights may be interfering with the signal.

The device from which you are printing may have been moved out of range of the printer’s infrared lens.

Refer to the IR device’s documentation to check that it uses HP JetSend IR protocol.

• Position the IR device from which you are printing up to 3 feet (1 meter) from the printer and within a 30-degree total angle from the printer’s infrared lens.

• Make sure the path between the two infrared devices is clear of obstacles.

• Make sure the two infrared lenses are clean—free from dirt and grease.

• Make sure that no bright light of any type is shining directly into either infrared lens.

• Position the device from which you are printing closer to the infrared lens on the printer.

Try to realign the devices within approximately 3–30 seconds. If the print job does not resume, you must begin the printing process again.

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Error messages

LCD Message Problem Solution

Troubleshooting

Some photos are corrupted. The printer detects that one

or more photos specified in the job are corrupted and cannot be accessed.

Photo is too large. The photo received from the

camera via infrared is too large to be processed.

Photo type is not supported.

File type is not supported.

Printer memory is full. Press OK.

The file specified for the job is not of a supported file type.

The printer runs out of memory to store photos sent using infrared.

• Press

OK/Yes

. The printer may not print the file or it may not

print the file correctly.

• Press

Cancel/No

to cancel the print job.

• If you are printing from a memory card, try saving the photo from the memory card to your computer, and then print the photo from your computer software. See “Saving from a memory card” on page 53 for more information.

• If a photo is missing, check that you have not accidently deleted the photo from the memory card.

Press

OK/Yes

and send the photos one by one.

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hp photosmart 1000 color printer user’s guide

LCD Message Problem Solution

Some photos are not on the card. Job was cancelled. Press OK.

Some photos are not on the card. Check the DPOF file. Press OK.

File directory structure is corrupted.

At the begining of the print job or during the print job, the printer checks the photo selection and detects that some of the specified photos are missing or have been deleted.

The printer detects that the file directory on the inserted memory card is corrupted and cannot be accessed.

Card access error. The printer cannot access

the files on the memory card.

Card may be damaged. The printer cannot access

the memory card.

Printer memory is full. Job was cancelled. Press OK.

The printer is out of memory and the job has to be cancelled.

Make sure that you have not accidently deleted any photos from the memory card.

Print a new index page to see the index numbers associated with each photo. See “Printing an index page” on page 27 for more information.

• Use another memory card.

• Reformat the memory card.

1. Press

OK/Yes

2. Print files one at a time.

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LCD Message Problem Solution

Troubleshooting

Paper is too long. See PC screen.

Paper is too short. See PC screen.

Wrong paper size. Cropping may occur. Press OK to continue. Or you can CANCEL the job.

Photo transfer was interrupted. Send more or press OK if done.

PC data was not received. check PC connection. Press OK to continue.

Use only 1 card. Please remove a memory card.

The paper size is too long or too short to be used in the Automatic Two-Sided Printing Module.

The size of paper to be printed does not match the specified size.

The infrared transmission from the camera has been interrupted.

The printer has not received data sent from the computer.

The printer can access only one memory card slot at a time.

1. Press

Cancel/No

2. Remove the Automatic Two-Sided Printing Module.

3. Reinstall the rear access door.

4. Change the software settings from

Automatic

Manual

5. Manually feed the paper into the printer for two-sided printing.

• Load appropriate sized paper, then press

OK/Yes

to continue.

• Press

Cancel/No

OK/Yes

to quit the print job.

. to continue.

• Resend the photos.

Check that the connection cable is securely attached to the printer and to the computer.

Remove one of the memory cards from the printer.

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hp photosmart 1000 color printer user’s guide

LCD Message Problem Solution

Memory card in backwards.

Card is not fully inserted. Push card in a little more.

The memory card was inserted backwards.

The memory card was not inserted correctly.

See “Inserting a memory card” on page 21 for more information.

90 www.hp.com/photosmart

Chapter 8 Specifications, regulatory and warranty information

Specifications

Paper Trays

Input Capacity

Output Capacity

Duplex Printing

Media Types

Media Sizes, Std

Memory

Memory Card Compatibility

Connectivity, Standard

Print Quality, Black

Print Quality, Color

Technology, Black Print Resolution

Print Technology

Print Cartridges

1 letter-size, 1 4 x 6 inch photo

100 sheets letter, 20 sheets 4 x 6 in photo, 15 envelopes, 20 banners, 30 cards, 30 transparencies, 20 sheets of labels

50 sheets (for Normal and Best print quality), 35 sheets (for Draft print quality)

Yes, automatic accessory optional with 1000

Paper (plain, inkjet, photo, and banner), envelopes, transparencies, labels, cards (index, greeting), iron-on transfers

Letter, legal, executive (3 x 3 inch to 8.5 x 14 inch, 4 x 6 inch photo)

8 MB

CompactFlash Type I and II, IBM Microdrive, SmartMedia

IEEE 1284-compliant bi-directional parallel, USB (Windows 98, 2000, Me, and Mac OS 8.6 or higher only), infrared (IR)

600 dpi with REt (Resolution Enhancement Technology)

HP PhotoREt lll (up to 2400 x 1200 dpi)

REt (Resolution Enhancement Technology)

Drop on-demand thermal inkjet printing

1 black, 1 color

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hp photosmart 1000 color printer user’s guide

Prints Color

Technology, Color

Print languages

System Requirements

Dimensions

Weight

Yes

HP PhotoREt lll, HP ColorSmart III, HP SmartFocus, Automatic Contrast Enhancement

HP PCL 3 enhanced

Windows (95, 98, Me, NT 4.0, 2000): Pentium 233, 64–128 MB RAM, 200-500 MB free disk space, 800 x 600 16-bit color display, 4X CD-ROM

Mac OS 8.6 or higher, G3–G4 based system with built-in USB, 64 MB RAM

17 x 8 x 15 in. (17 x 8 x 17 in. with Two-Sided Printing Module)

440 x 204 x 375 mm (440 x 204 x 435 mm with Two-Sided Printing Module)

14 lb (15.5 lb with Two-Sided Printing Module)

6.5 kg (7 kg with Two-Sided Printing Module)

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Regulatory and warranty information

Regulatory notices

U.S.A.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Canada

This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Japan

Korea

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hp photosmart 1000 color printer user’s guide

Hewlett-Packard Limited Warranty Statement

HP Product

Duration of Limited

Warranty

HP Photo Printing software 90 Days HP PhotoSmart 1000 color

1 Year

printer

A. Extent of Limited Warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in material and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free.

3. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and does not cover any other problems, including those which arise as a result of:

a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; or c. Operation outside the product’s specifications.

4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, are available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer.

B. Limitations of Warranty

1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of Liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

D. Local Law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from

limiting the statutory rights of a consumer (e.g. the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or

limitations; or

c. Grant the customer additional warranty rights, specify the duration of

implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.

3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

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HP Photosmart 1000 User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Chapter 1 Getting started

Unpacking your printer

Other items you will need

Cables

Memory cards

HP paper

Printer parts

Front panel

Reading the indicator lights

Installing the Two-Sided Printing Module (optional)

Replacing or installing print cartridges

Loading paper

Chapter 2 Getting to know your printer

Adjusting printer settings

Printing a test page

Default paper type and size

Page layout

Photo brightness

Factory default settings

Understanding memory cards

Types of memory cards

Inserting a memory card

Understanding infrared

Tips for using infrared

Chapter 3 Printing directly from the printer

Printing from a memory card

Deciding which photos to print

Choosing photos on the printer’s front panel

Canceling a photo

Printing photos

Printing files using infrared (IR)

Chapter 4 Printing from a computer

Printing from your Windows PC

Selecting the printer Properties

Using the HP Photo Printing software

Printing from your Macintosh

Using the Print dialog box

Two-sided printing

Using the Two-Sided Printing Module (optional)

Two-sided printing from your Windows PC

Two-sided printing from your Macintosh

Chapter 5 Saving photos

Saving from a memory card

Saving photos from a memory card to your Windows PC

Saving photos from a memory card to your Macintosh

Saving photos using infrared

Chapter 6 Care and maintenance

Using the HP PhotoSmart Toolbox (Windows PC)

Using the HP PhotoSmart Utility (Macintosh)

Cleaning the printer

Materials you will need

Cleaning the print cartridges

Cleaning the print cartridge cradle

Cleaning the outside of the printer

Chapter 7 Troubleshooting

Software solutions

Hardware solutions

Printing solutions

Automatic two-sided printing solutions

Infrared (IR) solutions

Error messages

Chapter 8 Specifications, regulatory and warranty information

Specifications

Regulatory and warranty information