HP pavilion ZE4900 Service Manual
Reference Guide
HP Notebook Series
Document Part Number: 370697-001
June 2004
This guide explains how to set up, operate, maintain, and
troubleshoot your notebook. It also provides information on
battery pack and power management, external device
connections, and modem and network connections. The last
chapter provides additional reference material on modem
commands, safety, and regulatory information.
Please check out our eBay auctions for more great
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© Copyright 2004 Hewlett-Packard Development Company, L.P.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Reference Guide
HP Notebook Series
First Edition June 2004
Reference Number: ze4900/nx9020/nx9030/nx9040
Document Part Number: 370697-001
Contents
1 Getting Started with Your Notebook
Identifying Parts of the Notebook . . . . . . . . . . . . . . . . . . 1–1
Front Panel and Right Panel Components . . . . . . . . 1–2
Left Panel and Back Panel Components . . . . . . . . . . 1–3
Bottom Panel Components . . . . . . . . . . . . . . . . . . . . 1–4
Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Setting Up Your Notebook. . . . . . . . . . . . . . . . . . . . . . . . 1–7
Step 1: Insert the Battery Pack . . . . . . . . . . . . . . . . . 1–7
Step 2: Connect AC Power . . . . . . . . . . . . . . . . . . . . 1–8
Step 3: Connect a Phone Line . . . . . . . . . . . . . . . . . . 1–9
Step 4: Turn On the Notebook. . . . . . . . . . . . . . . . . 1–10
Step 5: Set Up Windows . . . . . . . . . . . . . . . . . . . . . 1–11
2Basic Operation
Operating Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Default Power Settings . . . . . . . . . . . . . . . . . . . . . . . 2–2
To Reset the Notebook . . . . . . . . . . . . . . . . . . . . . . . 2–3
To Change the Boot Device. . . . . . . . . . . . . . . . . . . . 2–3
To Use the TouchPad . . . . . . . . . . . . . . . . . . . . . . . . 2–4
To Use the Tap to Click Function of
the TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
To Use the Function Hot Keys . . . . . . . . . . . . . . . . . 2–6
To Use the One-Touch Buttons. . . . . . . . . . . . . . . . . 2–7
To Use the Windows and Applications Keys . . . . . . 2–8
To Type Alternate Graphics Using
the ALT GR Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Reference Guide iii
Contents
Using CDs or DVDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
To Insert or Remove a CD or DVD. . . . . . . . . . . . . 2–10
To Play DVD Movies . . . . . . . . . . . . . . . . . . . . . . . 2–11
To Write to DVD Media (Select Models Only) . . . 2–12
To Create or Copy CDs . . . . . . . . . . . . . . . . . . . . . . 2–12
Securing Your Notebook . . . . . . . . . . . . . . . . . . . . . . . . 2–13
To Set Up Password Protection. . . . . . . . . . . . . . . . 2–13
To Lock Your Notebook . . . . . . . . . . . . . . . . . . . . . 2–13
To Attach an Optional Security Cable. . . . . . . . . . . 2–14
To Protect Against Viruses . . . . . . . . . . . . . . . . . . . 2–14
To Lock the Hard Drive. . . . . . . . . . . . . . . . . . . . . . 2–15
Taking Care of Your Notebook . . . . . . . . . . . . . . . . . . . 2–15
To Protect Your Hard Drive . . . . . . . . . . . . . . . . . . 2–15
To Maintain Your Notebook . . . . . . . . . . . . . . . . . . 2–16
To Safeguard Your Data . . . . . . . . . . . . . . . . . . . . . 2–16
To Extend the Life of the Display . . . . . . . . . . . . . . 2–17
To Clean Your Notebook . . . . . . . . . . . . . . . . . . . . 2–17
3 Battery Packs and Power Management
Managing Power Consumption . . . . . . . . . . . . . . . . . . . . 3–1
How the Notebook Manages Power
Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
To Change Timeout Settings and Create
Power Schemes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
Using Battery Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3
To Check Battery Status . . . . . . . . . . . . . . . . . . . . . . 3–3
To Respond to a Low-Battery Warning . . . . . . . . . . 3–4
To Recharge the Battery Pack . . . . . . . . . . . . . . . . . . 3–5
To Get the Most from Your Battery Packs . . . . . . . . 3–5
Disposing of a Used Battery Pack . . . . . . . . . . . . . . . . . . 3–7
iv Reference Guide
4 Modem and Network Connections
Using the Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
To Connect the Modem . . . . . . . . . . . . . . . . . . . . . . . 4–2
Special Restrictions in Certain Countries . . . . . . . . . 4–3
To Change Your Modem Settings. . . . . . . . . . . . . . . 4–4
Connecting to a Local Area Network (LAN). . . . . . . . . . 4–5
Making Wireless Network Connections (Select
Models Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
To Turn Wireless Communication On and Off. . . . . 4–7
5 Add-On Devices
Connecting External Devices. . . . . . . . . . . . . . . . . . . . . . 5–1
To Insert or Remove a PC Card. . . . . . . . . . . . . . . . . 5–1
To Connect an Audio Device . . . . . . . . . . . . . . . . . . 5–3
To Connect a TV to Your Notebook
(Select Models Only). . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Switching the Display to the External Monitor
(Select Models Only). . . . . . . . . . . . . . . . . . . . . . . . . 5–5
To Connect a 1394 Device (Select Models
Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
To Connect an Infrared Device (Select Models
Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Installing Additional RAM (Memory). . . . . . . . . . . . . . . 5–9
To Install a RAM Expansion Module . . . . . . . . . . . . 5–9
To Remove a RAM Expansion Module . . . . . . . . . 5–10
Replacing the Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . 5–12
To Replace the Hard Drive . . . . . . . . . . . . . . . . . . . 5–12
To Replace the Hard Drive Holder . . . . . . . . . . . . . 5–13
To Prepare a New Hard Drive . . . . . . . . . . . . . . . . . 5–14
Contents
6 Troubleshooting
Troubleshooting Your Notebook . . . . . . . . . . . . . . . . . . . 6–1
Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2
CD-ROM and DVD Problems. . . . . . . . . . . . . . . . . . 6–3
Reference Guide v
Contents
Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4
Hard Drive Problems. . . . . . . . . . . . . . . . . . . . . . . . . 6–5
Heat Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
Infrared Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6
Keyboard and Pointing Device Problems . . . . . . . . . 6–7
Local Area Network (LAN) Problems . . . . . . . . . . . 6–8
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9
Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10
PC Card (PCMCIA) Problems . . . . . . . . . . . . . . . . 6–13
Performance Problems. . . . . . . . . . . . . . . . . . . . . . . 6–14
Power and Battery Pack Problems. . . . . . . . . . . . . . 6–15
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 6–18
Serial, Parallel and USB Problems . . . . . . . . . . . . . 6–19
Startup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–20
Wireless Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21
Configuring Your Notebook . . . . . . . . . . . . . . . . . . . . . 6–23
To Run the BIOS Setup Utility . . . . . . . . . . . . . . . . 6–23
Updating Software and Drivers from the Web . . . . . . . 6–28
Using System Recovery Features. . . . . . . . . . . . . . . . . . 6–28
Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . 6–29
Operating System (OS) CD Repair . . . . . . . . . . . . . 6–30
OS CD Reinstall . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31
Reinstalling Drivers. . . . . . . . . . . . . . . . . . . . . . . . . 6–32
Restoring Software Applications. . . . . . . . . . . . . . . 6–32
Index
vi Reference Guide
1
Getting Started with
Your
Notebook
Identifying Parts of the Notebook
Components included with the notebook may vary by
geographical region and the features you selected. The following
tables identify the standard external components included with
most notebook models.
Find the illustrations that closely match your notebook to identify
your components.
Reference Guide 1–1
Getting Started with Your Notebook
Front Panel and Right Panel Components
Main status lights (left to right):
1
power mode, hard drive activity,
and battery
TouchPad, scroll pad, Click
2
buttons, and an on-off button
Power button: turns the notebook
3
on and off
Keyboard status lights
4
One-Touch buttons
5
Notebook open/close latch
6
1–2 Reference Guide
CD-ROM, DVD, or other drive
7
Battery pack
8
Wireless on-off button and
9
indicator light (select
models
only)
Infrared port (select models only)
-
Hard drive
q
Getting Started with Your Notebook
Left Panel and Back Panel Components
AC adapter jack
1
Universal serial bus (USB) ports
2
RJ-45 jack: connects a network
3
cable
S-Video out jack
4
(select models only)
Parallel port (LPT1): use this port
5
for a parallel printer or other
parallel device (select models only)
Serial port (COM1): use this port
6
for a serial mouse, modem, printer,
or other serial device
(select models only)
External monitor port
7
Cable lock slot (security connector)
8
Reference Guide 1–3
RJ-11 jack: connects the
9
modem cable
PC Card and CardBus slot and
-
button (select models only;
location varies by model)
IEEE 1394 port
q
w
e
r
t
models only)
(select
Audio jacks (left to right):
external microphone, audio out
(headphones)
Volume control
Audio mute button and audio
mute light
Diskette drive
(select models only)
Getting Started with Your Notebook
Bottom Panel Components
Hard drive
1
Battery latch
2
RAM (memory) cover
3
CAUTION: To prevent an unresponsive system and the display of a
Ä
warning message, install only a Mini PCI device authorized for use in
your notebook by the governmental agency that regulates wireless
devices in your country. If you install a device and then receive a
warning message, remove the device to restore notebook functionality.
Then contact Customer Care.
1–4 Reference Guide
Reset button
4
Mini PCI cover
5
(no user parts inside)
Status Lights
The notebook includes a number of status lights that report power
and battery status, drive activity, and keyboard functions such as
Caps Lock and Num Lock.
The following diagram shows the main status lights on the front
of the notebook.
Getting Started with Your Notebook
Power mode
1
■ On—notebook is on (even if the display is off)
■ Blinking—notebook is in Standby
■ Off—notebook is off or in Hibernation
Hard drive activity
2
On—notebook is accessing the hard drive
Battery status
3
■ Green—AC adapter is connected and the battery pack is fully
charged
■ Amber—AC adapter is connected and the battery pack is
charging
■ Blinking—AC adapter is connected and the battery pack is
missing or has a fault
■ Off—AC adapter is not connected
Reference Guide 1–5
Getting Started with Your Notebook
The keyboard status lights, located above the keyboard, indicate
the states of the keyboard locks.
Caps Lock On: Caps Lock is active.
1
Num Lock On: Num Lock is active. (The Keypad Lock must also be
2
on to use the embedded keypad.)
Keypad Lock On: The embedded keypad is active (Fn+F8). Num
3
Lock must also be on for the numeric keys. Otherwise, cursor control
is active (as marked on an external keyboard).
1–6 Reference Guide
Getting Started with Your Notebook
Setting Up Your Notebook
WARNING: To reduce the risk of serious injury, read the Safety &
Comfort Guide. It describes proper workstation setup, posture, and
Å
health and work habits for computer users, and provides important
electrical and mechanical safety information. This guide is located on
the Web at
Documentation CD that is included with the product.
When you set up your notebook for the first time, you will
connect the AC adapter, charge the battery pack, turn on the
notebook, and run the Microsoft® Windows® Setup program.
Step 1: Insert the Battery Pack
WARNING: Do not mutilate or puncture battery packs. Do not dispose
of battery packs in fire, or they can burst or explode, releasing
Å
hazardous chemicals. Rechargeable battery packs must be recycled or
disposed of properly.
To install the battery pack:
http://www.hp.com/ergo and on the hard drive or on the
1. Turn the notebook upside down.
2. Insert the connector end of the battery pack into the battery
pack compartment, then slide the battery pack in until it
latches.
Reference Guide 1–7
Getting Started with Your Notebook
Step 2: Connect AC Power
CAUTION: Use only the AC adapter included with your notebook (or
other approved adapter that meets the power requirements of the
Ä
notebook). Using the wrong AC adapter could damage the notebook
or adapter, cause data loss, and may void your warranty.
1. Plug the AC adapter into the notebook.
2. Connect the power cord to the AC adapter.
3. Plug the power cord into a wall outlet. The notebook battery
starts charging.
When unplugging the power cord, unplug it from the outlet
✎
before unplugging it from the AC adapter.
While the battery pack is charging, you can continue with the
section
1–8 Reference Guide
“Step 3: Connect a Phone Line.”
Getting Started with Your Notebook
Step 3: Connect a Phone Line
1. Make sure the telephone line is an analog line, sometimes
called a data line. (Do not use a digital line.)
2. Connect the telephone cord (RJ-11) into a telephone jack.
3. Plug the other end of the telephone cord into the RJ-11
modem jack on the notebook.
For details about using the modem, see “Using the Modem.”
Reference Guide 1–9
Getting Started with Your Notebook
Step 4: Turn On the Notebook
Press the power button above the left side of the keyboard. The
notebook boots up, and Windows starts automatically.
If your notebook does not turn on when operating on
✎
battery
the
AC
the battery pack. Charge times will vary.
WARNING: This notebook is designed to run demanding applications
Å
at full power. As a result of increased power consumption, it is normal
for the notebook to feel warm or hot when used continuously. To avoid
potential discomfort or burns, do not block the air vents or use the
notebook on your lap for extended periods. The notebook complies
with
International Standard for Safety of Information Technology Equipment
(IEC 60950).
1–10 Reference Guide
power, the battery pack may be out of power. Plug in
AC adapter, then press the power button again. Leave the
adapter plugged in for several hours to fully charge
the user-accessible surface temperature limits defined by the
Step 5: Set Up Windows
Your notebook has the Microsoft Windows operating system
preinstalled on its hard drive. The first time you turn on your
notebook, the Windows Setup program runs automatically and
includes opportunities to customize your setup.
1. Follow the Setup program instructions on the screen. If the
program prompts you to enter the Product ID code, locate
code on the bottom of the notebook.
the
2. Check the modem country or region settings. Select Start >
Control Panel > Printers and Other Hardware > Phone and
Modem Options, then choose your country/region.
Getting Started with Your Notebook
Reference Guide 1–11
Basic Operation
Operating Your Notebook
You can start and stop your notebook by using the power button.
At other times, power considerations, types of active connections,
and startup time may cause you to use alternative methods to start
or stop your notebook. This chapter describes several methods.
2
Reference Guide 2–1
Basic Operation
Default Power Settings
Power mode To enter this mode Function
ON—Power status
light will turnon.
OFF—Power status
light will turn off.
Standby—Power
status light will blink.
Hibernation—Power
status light will
turn
off.
Briefly press the power
button.
Select Start > Turn Off
Computer > Turn Off. If the
system has stopped
responding and Windows
shutdown procedures cannot
be used, press and hold the
power button for 4 seconds to
turn off the notebook.
Select Start > Turn Off
Computer > Stand By.
-orAllow the system to time out.
If the notebook is already on,
briefly press the power
button.
-orPress Fn+F12.
-orAllow the system to time out.
Powers on the notebook.
Powers off the notebook.
■ Saves significant
power.
■ Turns off the display
and other
components.
■ Maintains current
session in RAM.
■ Restarts quickly.
■ Restores network
connections.
■ Saves maximum
power.
■ Saves current
session to disk, then
shuts down.
■ Restores network
connections.
You can also customize the way these power modes work. See the
“Battery Packs and Power Management” chapter in this guide.
2–2 Reference Guide
To Reset the Notebook
Occasionally, you may find that Windows or the notebook has
stopped responding and will not let you turn off the notebook. If
this happens, try the following procedures in this order:
■ If possible, shut down Windows. Press ctrl+alt+del, then select
Shut Down > Restart.
-or-
■ Press the power button for at least 4 seconds until the display
shuts down. Unsaved data will be lost. Press the power button
again to restart.
-or-
■ Insert the tip of a paper clip into the reset button on the
bottom of the notebook, then press the power button to
restart.
To Change the Boot Device
The notebook normally boots from its internal hard drive. You
can also boot the notebook from a diskette drive, a CD-ROM
drive, or an internal network interface card.
Basic Operation
1. Select Start > Turn Off Computer > Restart.
2. When the logo screen appears, press
esc to display the
Boot menu.
3. Use the arrow keys to select the boot device, then press
enter.
If you want to boot from a specific device whenever it is present,
change the boot order using the BIOS Setup utility. See
“Configuring Your Notebook” in the “Troubleshooting” chapter
in this guide.
Reference Guide 2–3
Basic Operation
To Use the TouchPad
The TouchPad includes an on-off button so you can turn off the
TouchPad to avoid moving the pointer accidentally when you are
typing. The indicator light turns off when you turn off the
TouchPad.
Click buttons. The Click buttons work like the left and right buttons on
1
a standard mouse
Touch Pad (touch-sensitive pointing device).
2
TouchPad on-off button and indicator light.
3
Scroll pad. The scroll pad scrolls vertically to display
4
the contents of the active window.
2–4 Reference Guide
Basic Operation
To Use the Tap to Click Function of the TouchPad
The Tap to Click function of your TouchPad is enabled by default.
To disable it, follow the instructions included here:
1. Select Start > Control Panel > Printers and Other Hardware >
Mouse. The Mouse Properties dialog box opens.
2. Select the Tapping tab.
3. In the left panel, clear the Tapping check box.
4. Select Apply > OK.
The Tap to Click function is now disabled.
Reference Guide 2–5
Basic Operation
To Use the Function Hot Keys
Fn
The combination of the Fn key plus another key creates a hot
key—a shortcut key sequence—for various system controls. To
use a hot key, press and hold
then release both keys.
This hot key Does this
Fn+F1 Decreases the display brightness.
Fn+F2 Increases the display brightness.
Fn+F5 Toggles the external monitor on and off.
Fn+F8 Toggles the built-in keypad on and off. Does
Fn+F12 Initiates Hibernation.
Fn, press the appropriate second key,
not affect an external keyboard. If Num Lock
is on, then the numeric functions are active;
otherwise, cursor control is active (as marked
on an external keyboard).
Fn+NumLock Toggles Scroll Lock on and off.
Fn+Page Up Increases the audio volume and cancels the
Fn+Page Down Decreases the audio volume.
Fn+Backspace Mutes/unmutes the audio output.
2–6 Reference Guide
mute setting.
To Use the One-Touch Buttons
Your notebook includes 5 One-Touch buttons that can start
application or open a document or Web site by pressing a
any
single key.
Press a One-Touch button to open the corresponding application,
document, or Web site.
Basic Operation
To program a One-Touch button:
1. Select Start > All Programs > Utilities > One-Touch.
2. On the One-Touch tab, select the button you want to
reprogram.
3. Type a label for the button, then select the application,
document, folder, or Web site you want the button to open.
4. If you want a label to appear onscreen when you press a
One-Touch button, select that option on the Onscreen
Display
Reference Guide 2–7
tab.
Basic Operation
To Use the Windows and Applications Keys
The Windows key brings up the Windows Start menu. This is the
same as selecting the Start button on the taskbar.
The Applications key brings up the shortcut menu for the selected
item. This is the same menu that appears when you right-click
while pointing at the selected item.
This key combination Does this
Windows key+E Runs Windows Explorer
Windows key+F1 Runs Windows Help
Windows key+F Runs Windows Find: Search
Windows key+M Minimizes all displayed windows
Shift+Windows key+M Returns all minimized windows to
Windows key+R Runs the Windows Run dialog box
2–8 Reference Guide
original
size
Basic Operation
To Type Alternate Graphics Using the
GR Key
ALT
Non-U.S. keyboards have an ALT GR key to the right of the
spacebar and keys on the keyboard that show International
characters. These special characters appear on the lower-right
corner of some keys on the keyboard. For example:
1
2
1
2
3
Shifted
Unshifted
ALT GR
3
» To type an ALT GR character, press and hold the ALT GR key,
then press the key containing the ALT GR character you want
to display.
If your keyboard does not have an ALT GR key, you can use the
✎
ALT key instead of the ALT GR key to get the same result.
Reference Guide 2–9
Basic Operation
Using CDs or DVDs
To Insert or Remove a CD or DVD
CAUTION: Do not remove a CD or DVD while the notebook is reading
it, or the notebook could stop responding and you could lose data. To
Ä
avoid damage to the disk or drive, be sure to press the CD or DVD firmly
onto the spindle.
The location of the CD or DVD drive varies by model.
✎
1. Press the button on the face of the CD or DVD drive. If you
are using this drive for the first time, be sure to remove the
cardboard packing insert if present.
2. Press the CD or DVD gently but firmly onto the spindle (label
facing up).
-orRemove the CD or DVD.
3. Slide the tray back into the module to close it.
If your notebook loses power, you can manually open the drive to
✎
remove a CD. Insert a straightened paper clip into the recessed
hole on the front of the drive to open it.
2–10 Reference Guide
To Play DVD Movies
If your notebook is equipped with a DVD or other DVD readable
drive, it also includes DVD player software that lets you play
DVD movies.
» Select Start > All Programs > Multimedia > DVD Player >
InterVideo WinDVD.
For best performance while playing movies on battery power, set
✎
the Control Panel Power Scheme to Portable/Laptop.
DVDs can have regional codes embedded in the disc data. These
✎
codes prevent DVD movies from being played outside the region
of the world in which they are sold. If you get a region code error,
you are trying to play a DVD intended for a different region.
Most DVD drives let you change the region code only a limited
number of times (usually no more than 4). When you reach this
limit, your last change to the region code will be hard-coded on
the DVD drive and will be permanent. Your warranty does not
cover the expense of correcting this situation. Refer to the
for your DVD player software for details about setting
Help
region codes.
Basic Operation
Reference Guide 2–11
Basic Operation
To Write to DVD Media (Select Models Only)
If your notebook is equipped with a DVD+RW/R and CD-RW
Combo Drive, you must install your DVD burning software from
the CDs included with your notebook before you can write to
DVD media.
When writing to DVD+R or DVD+RW media, observe the
following guidelines:
■ Place the notebook on a flat, stable surface.
■ Ensure that the AC adapter is connected to the notebook and
an AC electrical outlet.
■ Close and exit all other software applications, except the CD
burning software (when writing a data disc) or DVD burning
software (when writing a video disc).
To Create or Copy CDs
If your notebook is equipped with a DVD/CD-RW Combo Drive,
it also includes CD software that lets you copy or create CDs.
Follow the instructions that are included with the software. Read
and write quality may vary by media.
2–12 Reference Guide
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