HP PAVILION ZE1000, PAVILION XF100 REF GUIDE

HP Notebook PC
Reference Guide
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Notice
This manual and any examples contained herein are provided “as is” and are subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.
Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers.
© Copyright Hewlett-Packard Company 2000–2001. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws.
The programs that control this product are copyrighted and all rights are reserved. Reproduction, adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co. is also prohibited.
Portions of the programs that control this product may also be copyrighted by Microsoft Corporation, Insyde Systems, Conexant Systems Incorporated, VIA Technologies Incorporated, ALPS Electric (USA) Incorporated, and Adobe Systems Incorporated. See the individual programs for additional copyright notices.
Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation. TrackPoint™ is a U.S. trad emark of International Business Machines. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Hewlett-Packard Company HP Notebook Customer Care 1000 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A.
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Important safety information
CAUTION
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack.
When using your notebook with a telephone connection, always follow basic safety precautions to reduce the risk of fire, electric shock, and injury to persons:
Do not use this product with a telephone connection near water, for example, near a
bathtub, sink, swimming pool, or in a wet basement.
Avoid using a telephone connection (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
Do not use a telephone connection of any type to report a gas leak while in the vicinity
of the leak.
Use only the power cord and batteries indicated in this manual. Do not dispose of
batteries in a fire. They may explode. Check with local codes for possible special disposal instructions.
Reference Guide 3
HP Software Product License Agreement
Your HP product contains software programs. CAREFULLY READ THIS LICENSE AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT. PROCEEDING TO OPERATE THE EQUIPMENT INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH THE TERMS OF THE LICENSE AGREEMENT, YOU MUST NOW EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND DESTROY THE MASTER DISKETTES, OR RETURN THE COMPLETE HP PRODUCT AND SOFTWARE FOR A FULL REFUND. PROCEEDING WITH CONFIGURATION SIGNIFIES YOUR ACCEPTANCE OF THE LICENSE TERMS.
UNLESS OTHERWISE STATED BELOW, THIS HP SOFT WARE LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.
Operating system and software applications by Microsoft are licensed to you under the Microsoft License Agreement contained in the Microsoft documentation or displayed on your screen when Microsoft Software Products are launched.
For a PC supplied with a Microsoft operating system: When you start the PC and accept the Microsoft End-user License Agreement (“EULA), your license rights are valid only if a Certificate of Authenticity (“COA”) label corresponding to your Microsoft operating system is provided with your PC. The COA label can usually be found on the bottom of the computer. If the COA label does not correspond to your Microsoft operating system or is missing, contact your HP reseller for details.
Other non-HP Software and Operating Systems are covered by the appropriate vendor license. The following License Terms govern the use of the HP software:
USE. Customer may use the software on any one HP product. Customer may not network the software or otherwise use it on more than one HP product. Customer may not reverse assemble or decompile the software unless authorized by law.
COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner.
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OWNERSHIP. Customer agrees that he/she does not have any title or ownership of the software, other than ownership of the physical media. Customer acknowledges and agrees that the software is copyrighted and protected under the copyright laws. Customer acknowledges and agrees that the software may have been developed by a third party software supplier named in the copyright notices included with the software, who shall be authorized to hold the Customer responsible for any copyright infringement or violation of this Agreement.
PRODUCT RECOVERY CD-ROM. If your HP product was shipped with a product recovery CD-ROM: (i) The product recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP product with which the product recovery CD-ROM was originally provided. (ii) The use of any operating system software by Microsoft contained in any such product recovery CD-ROM shall be governed by the Microsoft License Agreement.
TRANSFER OF RIGHTS IN SOFTW ARE. Custo mer may transfer rights in the software to a third party only as part of the transfer of all rights and only if Customer obtains the prior agreement of the third party to be bound by the terms of this License Agreement. Upon such a transfer, Customer agrees that his/her rights in the software are terminated and that he/she will either destroy his/her copies and adaptations or deliver them to the third party.
SUBLICENSING AND DISTRIBUTION. Customer may not lease, sublicense the software or distribute copies or adaptations of the software to the public in physical media or by telecommunication without the prior written consent of Hewlett-Packard.
TERMINATION. Hewlett-Packard may terminate this software license for failure to comply with any of these terms provided Hewlett-Packard has requested Customer to cure the failure and Customer has failed to do so within thirty (30) days of such notice.
UPDATES AND UPGRADES. Customer agrees that the software does not include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement.
EXPORT CLAUSE. Customer agrees not to export or re-export the software or any copy or adaptation in violation of the U.S. Export Administration regulations or other applicable regulation.
U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclo sure is subject to HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000–2001 Hewlett-Packard Company. All Rights Reserved. Customer further agrees that Software is delivered and licensed as Commercial compute r softwar e as defined in DFARS 252-227-7014 (June 1995) or as a commercial item” as defined in FAR
2.101(a), or as Restricted computer software as defined in FAR 52.227-19 (or any equivalent agency regulation or contract clause), whichever is applicable. The Customer agrees that it has only those rights provided for such Software by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved.
Reference Guide 5
Support Policy for Support Pack of Operating Systems. HP provides end user support for HP PCs that use Microsoft Operating Systems, including its latest service packs. This support will be available within 30 days of the software being released.
Edition History
Edition 1............................................ January 2002
This manual is printed on recycled paper.
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Contents
Getting Started with Your HP Notebook......................................................................11
Taking Inventory.........................................................................................................12
Whats in the box?.................................................................................................12
To buy accessories.................................................................................................13
To find more information......................................................................................13
Identifying Parts of the Notebook...............................................................................14
Front view..............................................................................................................14
Back view..............................................................................................................15
Bottom view..........................................................................................................16
Status lights ........................................................................................................... 17
Setting Up Your Notebook..........................................................................................19
Step 1: Install the battery.......................................................................................19
Step 2: Connect AC power....................................................................................21
Step 3: Connect a phone line.................................................................................22
Step 4: Turn on the notebook................................................................................23
Step 5: Set up Windows.........................................................................................23
Step 6: Register your notebook..............................................................................24
To connect to the Internet......................................................................................24
Basic Operation...............................................................................................................25
Operating Your Notebook...........................................................................................26
To turn the notebook on and off............................................................................26
To reset your notebook..........................................................................................27
To change the boot device.....................................................................................28
To use the touch pad..............................................................................................28
To use the Fn hot keys...........................................................................................30
To use the One-Touch buttons...............................................................................31
To use the Windows and Applications keys..........................................................32
To use the embedded keypad.................................................................................32
To adjust the display..............................................................................................33
To adjust the volume.............................................................................................34
To insert or remove a CD or DVD........................................................................34
To play DVD movies.............................................................................................36
To create or copy CDs...........................................................................................37
Securing Your Notebook.............................................................................................38
To set up password protection...............................................................................38
To attach a security cable......................................................................................38
To protect against viruses......................................................................................39
Working in Comfort with a Notebook PC...................................................................40
Taking Care of Your Notebook...................................................................................42
To protect your hard disk drive.............................................................................42
Reference Guide 7
To maintain your notebook....................................................................................42
To safeguard your data..........................................................................................43
To extend the life of the display............................................................................43
To clean your notebook.........................................................................................44
Batteries and Power Management ................................................................................45
Managing Power Consumption...................................................................................46
How the notebook manages power automatically..................................................46
To manage power manually...................................................................................48
Using Battery Power...................................................................................................49
To check battery status..........................................................................................49
To respond to a low-battery warning.....................................................................50
To recharge the battery..........................................................................................50
To get the most from your batteries.......................................................................50
Modem and Network Connections................................................................................53
Using the Modem........................................................................................................54
To connect the modem..........................................................................................54
To connect to the Internet......................................................................................56
To disconnect from the Internet.............................................................................57
To dial in to a network...........................................................................................57
To change your modem settings............................................................................57
To send and receive e-mail....................................................................................58
To send and receive faxes......................................................................................59
Connecting to a LAN..................................................................................................61
To connect to a LAN.............................................................................................61
Add-On Devices...............................................................................................................63
Connecting PC Cards..................................................................................................64
To insert or remove a PC card ...............................................................................64
Connecting External Devices ......................................................................................66
To identify connectors for external devices...........................................................66
To connect a printer or other parallel device.........................................................67
To connect a USB device......................................................................................67
To connect an audio device...................................................................................68
To use an external monitor....................................................................................68
Installing Additional RAM ..........................................................................................70
To install a RAM expansion module.....................................................................70
To remove a RAM expansion module...................................................................71
Replacing the Hard Disk Drive...................................................................................72
To replace the hard disk drive...............................................................................72
To replace the hard disk drive holder....................................................................73
To prepare a new hard disk drive..........................................................................73
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Troubleshooting and Maintenance................................................................................75
Troubleshooting Techniques.......................................................................................76
Audio problems.....................................................................................................77
CD and DVD problems.........................................................................................78
Display problems................................................................................................... 80
Hard disk drive problems......................................................................................82
Heat problems........................................................................................................82
Keyboard, touch pad, and mouse problems...........................................................83
LAN problems.......................................................................................................84
Memory problems..................................................................................................85
Modem problems...................................................................................................85
One-Touch button problems..................................................................................88
Parallel and USB problems ...................................................................................89
PC card (PCMCIA) problems................................................................................90
Performance problems...........................................................................................91
Power and battery problems ..................................................................................92
Printing problems..................................................................................................93
Startup problems....................................................................................................94
Standby and resume problems...............................................................................95
Testing the Hardware..................................................................................................96
To run the e-DiagTools diagnostic tests................................................................96
Configuring Your Notebook .......................................................................................98
To run the BIOS configuration utility....................................................................98
Reinstalling and Updating Software..........................................................................100
To recover the factory installation of your hard disk...........................................100
To replace damaged Recovery CDs.....................................................................101
To update the notebook BIOS.............................................................................102
To update Windows drivers.................................................................................103
HP Service and Support...............................................................................................105
Getting Assistance for Your Notebook .....................................................................106
To get help from HP Instant Support...................................................................106
To get help from the web.....................................................................................106
To contact HP for support or service...................................................................106
To receive repair service .....................................................................................108
To prepare your notebook for shipment ..............................................................109
Hewlett-Packard Limited Warranty Statement..........................................................110
Reference Information..................................................................................................113
Hardware Specifications............................................................................................114
Modem Reference Information .................................................................................116
AT commands (Conexant)...................................................................................116
S parameters (Conexant).....................................................................................122
Selected result codes (Conexant).........................................................................122
Safety Information.....................................................................................................123
Reference Guide 9
Power cords.........................................................................................................123
Ergonomics..........................................................................................................124
Battery safety.......................................................................................................124
Laser safety..........................................................................................................125
Regulatory Information.............................................................................................126
U.S.A...................................................................................................................126
Index...............................................................................................................................129
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Getting Started with Your HP Notebook
Reference Guide 11
Getting Started with Your HP Notebook
Taking Inventory
Taking Inventory
Congratulations! Your HP notebook computer sets a new standard in personal computing. Although compact and easy to carry, your notebook is made with the quality and attention to detail that are the hallmark of Hewlett-Packard.
Your notebook has several features that make it convenient to use:
The power button provides convenient options for starting and stopping the notebook.
The notebook includes a variety of connectors that enable you to use it with a wide
range of printers, drives, audio equipment, and other external devices. In addition, most connectors are on or near the back of the notebook, keeping cables
away from your working area.
This manual shows how to set up and operate your notebook, as well as what to do if you run into trouble.
Whats in the box?
Your HP notebook PC is shipped with these items:
Battery (installed).
AC adapter and power cord.
Quick Start sheet.
Startup Guide.
Recovery CDs, for restoring Windows and all software included with your notebook.
Microsoft Windows manual.
Telephone cord.
In addition, your notebook includes a variety of preinstalled software. (The exact software installed depends on your particular notebook model.)
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Getting Started with Your HP Notebook
Taking Inventory
To buy accessories
You can buy accessories for your notebook online. For the latest accessories and options, visit the HP Notebook web site at www.hp.com/notebooks.
HP offers a wide variety of accessories, such as the following:
AC adapters
Primary lithium ion battery.
Additional RAM.
Ethernet, modem, and LAN cards.
To find more information
The following table lists sources of information about your notebook and related products.
Source Description and Location
Quick Start sheet This pictorial introduction shows you how to get your notebook up and running
quickly.
Startup Guide This printed manual introduces your HP notebook computer, and contains setup
instructions, basic operation guidelines, troubleshooting information, and warranty information.
Online Reference Guide
Online HP Notes These contain information that became available after the manuals were completed.
Microsoft Windows manual
HP Notebook web site
HP Business Support web site
The Reference Guide is shipped on the notebook’s hard drive, and provides a complete source for operating and maintaining the notebook. Click Start, All Programs, HP Library, HP Notebook Reference Guide, or look on the Recovery CDs in \hp\library.
Click Start, All Programs, HP Library, HP Notes, or look on the Recovery CDs in \hp\library.
This is shipped with your notebook and contains information about using the version of Microsoft Windows shipped with your notebook.
www.hp.com/notebooks. www.europe.hp.com/notebooks (European mirror).
www.hp.com/go/bizsupport.
Reference Guide 13
Getting Started with Your HP Notebook
Identifying Parts of the Notebook
Identifying Parts of the Notebook
Front view
1 One-Touch buttons (programmable). 6 Left and right click buttons. 2 Power button. 7 Speakers. 3 Touch pad (pointing device). 8 CD, DVD, CD-RW, or CD-RW/DVD drive
(with eject button).
4 Scroll up/down toggle. 9 Keyboard status lights (see Status lights" on
page 17).
5 Power/battery status lights (see "Status lights"
on page 17).
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10 Latch.
Getting Started with Your HP Notebook
Identifying Parts of the Notebook
Back view
11 Kensington lock slot (security connector). 16 Modem port. 12 AC adapter jack. 17 LAN port and indicators (selected models). 13 USB ports (2). 18 Headphone jack (colored lime green) and
external microphone jack (colored pink). 14 External monitor (VGA) port (colored blue). 19 PC card slot and eject button. 15 Parallel port (colored burgundy). 20 Floppy disk drive.
Reference Guide 15
Getting Started with Your HP Notebook
Identifying Parts of the Notebook
Bottom view
21 Battery. 24 RAM expansion cover. 22 Hard disk drive. 25 System-off switch. 23 Battery latch.
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Getting Started with Your HP Notebook
Identifying Parts of the Notebook
Status lights
The status lights on the front of the notebook report battery and power status.
1. Battery charge.
Green: the AC adapter is connected and the battery is fully charged.
Amber: the AC adapter is connected and the battery is charging.
Red: the AC adapter is connected and the battery has a fault.
Off: the AC adapter is not connected or the battery is missing.
2. Power mode.
Steady green: the notebook is on (even if the display is off).
Flashing green: the notebook is on standby.
Off: the notebook is off or in hibernation.
Reference Guide 17
Getting Started with Your HP Notebook
Identifying Parts of the Notebook
The status lights above the keyboard indicate the states of the keyboard locks, as well as hard disk, floppy disk, and CD/DVD drive activity.
1. Caps Lock. Caps Lock is active.
2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the
embedded keypad.)
3. Scroll Lock. Scroll Lock is active.
4. Floppy disk drive activity. The notebook is accessing the floppy disk drive.
5. Hard disk drive activity. The notebook is accessing the hard disk drive.
6. CD/DVD drive activity. The notebook is accessing the CD/DVD drive.
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Getting Started with Your HP Notebook
Setting Up Your Notebook
Setting Up Your Notebook
WARNING
WARNING
Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see “Working in Comfort” in the online HP Library, or visit our ergonomics web site, www.hp.com/ergo. For a summary about working with a notebook computer, see “Working in Comfort with a Notebook PC” on page 40.
If you are using your notebook as your primary computer, or using it for extended periods, you should use it with a full-size keyboard, monitor, and mouse. This can reduce the risk of ergonomic injury. See “Working in Comfort” in the online HP Library.
When you set up your notebook for the first time, youll need to install and charge the battery, connect the AC adapter and a phone line, turn on the notebook, run the Windows setup program, and register the notebook.
Step 1: Install the battery
Do not mutilate or puncture batteries. Do not dispose of batteries in fire, o r t hey can burst or explode, releasing hazardous chemicals. Rechargeable batteries must be recycled or disposed of properly.
Your notebook is shipped with the battery installed. If the battery has been removed, install it as follows:
Insert the battery into the battery compartment, then press it in until it clicks into
place.
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Getting Started with Your HP Notebook
Setting Up Your Notebook
Once you have installed the battery, you can connect the AC adapter to the notebook and charge the battery while you work.
To remove the battery
Slide the batterys release latch, then pull the battery out of its compartment.
WARNING
Do not mutilate, puncture, or dispose of batteries in fire. A battery can burst or explode, releasing hazardous chemicals. A rechargeable battery must be recycled or disposed of properly.
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Getting Started with Your HP Notebook
Setting Up Your Notebook
Step 2: Connect AC power
CAUTION
Use only the HP AC adapter included with your notebook, or another approved HP adapter. Using any other AC adapter can damage the notebook, and may void your warrantysee "Hewlett-Packard Limited Warranty Statement" on page 110.
Plug the AC adapter into the power source (the adapters LED lights), then connect it
to the AC adapter jack on the back of the notebook. The notebook’s battery then begins charging.
While the battery is charging, you can continue with step 3.
Reference Guide 21
Getting Started with Your HP Notebook
Setting Up Your Notebook
Step 3: Connect a phone line
Your notebook includes a built-in modem. If you prefer, you can instead use a PC card modem or an external modem to connect a phone line.
1. Make sure the telephone line is an analog line. You must not use a digital line. (Many office and some home lines are digital.)
2. Plug the telephone cord into the notebook’s modem jack, or into a PC card or external modem. Make sure the cord clicks into place.
3. Plug the other end of the cord into a telephone jack. If the plug on the phone cord doesnt fit your telephone jack, you may need to use an adapter.
For details about using the modem, see Using the Modem on page 54.
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Getting Started with Your HP Notebook
Setting Up Your Notebook
Step 4: Turn on the notebook
Press the power button located above the keyboard. The notebook then boots up, and
Windows starts automatically.
Hint
Note
If your notebook does not turn on when using only its battery, the battery may be discharged. Connect the AC adapter and press the power button again. Leave the AC adapter connected for at least an hour.
Step 5: Set up Windows
Your notebook has Microsoft Windows XP preinstalled on its hard disk drive. The first time you turn on your notebook, a Windows setup program runs automatically.
1. Follow the setup programs instructions as they appear on the screen.
2. Check the modem’s country or region settings: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. On the Dialing Rules tab, verify the settings for your location, or create a new location.
If you need the Windows XP Product ID code, youll find it on the bottom of the notebook.
Reference Guide 23
Getting Started with Your HP Notebook
Setting Up Your Notebook
Step 6: Register your notebook
Be sure to register your notebook. Registering is free and fast, and ensures that you will receive quicker, more personalized support. The information you provide during registration is used to provide you with better products and services.
Registering your notebook does the following:
Records your ownership of the notebook with Hewlett-Packard and provides access to
service, support, and information.
Records your ownership of the Windows XP operating system with Microsoft.
You can register while setting up Windows, or later in any of three ways: by modem, by phone, or by fax. For some countries and models, an HP notebook registration icon is available on the desktop.
By modem
If you decide not t o register while setting up Windows, you can register later by modem by double-clicking the HP Notebook Registration icon on the desktop. Make sure the phone line is connected and follow the onscreen instructions. The icon disappears after you register.
By phone
You can register your notebook by calling your HP Customer Care Center—see “To contact HP for support or service on page 106.
By fax
If you have a printer connected to your notebook, you can print a registration form that you can fax to HP. Double-click the HP Notebook Registration icon on the desktop, and print the registration form. You will find the fax number on the form.
To connect to the Internet
You can use your notebooks modem or LAN port (selected models) to connect to the Internet. For details, see Using the Modem on page 54 or Connecting to a LAN on page 61.
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Basic Operation
Reference Guide 25
Basic Operation
Operating Your Notebook
Operating Your Notebook
You can start and stop your notebook using its power button. However, at certain times you may want to use other methods to start or stop the notebookdepending on power considerations, types of active connections, and start-up time.
Note
Power mode To enter this mode To turn on again On
Power mode status light is green. Standby
Saves significant power. Turns off the display and other components. Maintains the current session in RAM. Restarts quickly. Restores network connections. Power mode status light flashes green.
Hibernation Saves maximum power. Saves the current session to disk, then turns off. Restores network connections. Power mode status light is off.
Turn off Saves maximum power. Turns off without saving the current session. At startup, resets everything, starts a new session, and restores network connections. Power mode status light is off.
This manual describes your notebook in its original factory configuration, with all settings at their default values.
To turn the notebook on and off
Press the power button.
Click Start, Turn Off Computer, Stand By. –or– Press the power button. –or– Allow timeout.
Click Start, Turn Off Computer, then press and hold Shift and click Hibernate. –or– Allow timeout.
Click Start, Turn Off Computer, Turn Off. –or– Press and hold the power button for four seconds. (Do this only if the Start menu procedure doesn’t work.)
Press the power button to quickly resume your session.
Press the power button to resume your session.
Press the power button to start with a new session.
You can customize how these power modes work, and the ways in which you can put the notebook into them. See Managing Power Consumption on page 46.
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Basic Operation
Operating Your Notebook
To reset your notebook
Occasionally, you may find that Windows or the notebook has stopped responding. If this happens, try the following in the order listed.
If possible, turn off the notebook from Windows: click Start, Turn Off Computer,
Restart (or Turn Off).
Press Ctrl+Alt+Del, then click Shut Down, Restart (or Turn Off).
Press and hold the power button for four seconds, then release it.
If the notebook still does not turn off, use a straightened paper clip to press the
system-off switch on the bottom of the notebook, near the RAM access door.
After the notebook turns off, press the power button to turn it on again.
Reference Guide 27
Basic Operation
Operating Your Notebook
To change the boot device
The notebook normally boots from its internal hard disk. You can also boot the notebook from a floppy disk drive, the CD/DVD drive, or a local area network (LAN).
1. Restart the notebook: click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press Esc to display the Boot menu.
3. Use the arrow keys to select the boot device, and press Enter.
If you want to boot from a specific device whenever it is present, change the boot order using the BIOS configuration utility—see “To run the BIOS configuration utility on page 98.
To use the touch pad
Your notebook includes a built-in touch pad, scroll toggle switch, and click buttons.
1. Left click buttonworks like the left button on a standard mouse.
2. Scroll up / down togglescrolls the contents of a window.
3. Right click buttonworks like the right button on a standard mouse.
4. Touch padpressure-sensitive pointing and clicking device.
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Basic Operation
Operating Your Notebook
Moving and selecting using t he touch pad and click buttons
To move the pointer, move your thumb or finger acro ss the touch pad.
Use the click buttonswhich function like the left and right buttons on a mouseto
make your selection. You can also tap on the touch pad instead of clic king a button.
To open an application or document, move the pointer over the icon, then either press
the left click button twice rapidly (double-click), or tap twice quickly on the touch pad.
To make a menu selection, move the pointer to the item and click the left click button.
To open the shortcut menu for an item, move the pointer over the item and click the
right click butt on.
To drag an item, move the pointer over the item. Press and hold the left click button
while you move the pointer to the new location, then release the button.
To scroll up or down, press the upper or lower portion of the scroll toggle.
You can customize the operation of many of these devices: you can change the click button actions, double-click speed, pointer speed, and more: click Start, Control Panel, Printers and Other Hardware, Mouse, or double-click the touch pad icon in the taskbar.
Reference Guide 29
Basic Operation
Operating Your Notebook
To use the Fn hot keys
The combination of the Fn key plus another key creates a hot key—a shortcut key sequencefor various system controls.
To use a hot key, press and hold Fn, press the appropriate second key, then release
both keys.
Hot key Does this
Fn+F1 Decreases the displays brightness. Fn+F2 Increases the displays brightness. Fn+F5 Switches among the built-in display, an external display, and
simultaneous display on both.
Fn+F8 Toggles the embedded numeric keypad on and off (see To use
the embedded keypad on page 32). Fn+F9 Toggles Num Lock on and off. Fn+F10 Toggles Scroll Lock on and off (except on an external keyboard). Fn+Home Toggles the sound on and off (mutes sound). Fn+Page Up Increases sound volume (except on an external keyboard). Fn+Page Down Decreases sound volume (except on an external keyboard).
External keyboards do not support Fn hot keys.
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Basic Operation
Operating Your Notebook
To use the One-Touch buttons
Your notebook includes four One-Touch buttons that can start any application or open a document or web site with a single press. The buttons are pre-configured for specific applications, but you can set them to start any applications you want.
Press the One-Touch button to open the corresponding application, document, or
web site.
Note
To configure a One-Touch button
1. Click Start, Control Panel, Printers and Other Hardware, Keyboard.
2. On the HP One-Touch tab, click the button you want to reprogram.
3. Type a label for the button, then select the application, document, folder, or web site you want the button to open.
4. If you want a label to appear onscreen when you press a One-Touch button, select that option on the Onscreen Display tab.
Pressing a One-Touch button will resume the notebook from standby or hibernation, or turn the notebook on. It will not, however, bypass any password protection you have in place.
Reference Guide 31
Basic Operation
Operating Your Notebook
To use the Windows and Applications keys
The Windows key brings up the Windows Start menu. This is the same as clicking t he Start button on the taskbar.
The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you cli ck the right mouse button while pointing at the application.
Windows key combinations
Key combination Does this
Windows key+BREAK Opens System Properties. Windows key+E Opens My Computer. Windows key+F1 Opens Help and Support. Windows key+F Opens the Search dialog. Windows key+M Minimizes all displayed windows. Shift+Windows key+M Returns all minimized windows to original size. Windows key+R Opens the Run dialog. Windows key+U Opens the Utility Manager.
To use the embedded keypad
Your notebooks built-in keyboard includes an embedded keypad you can use to type numbers and arithmetic operators or to move the cursor. The keys in the embedded keypad are marked using light blue characters.
Press Fn+F8 to turn on the embedded keypad.
Hold Fn while typing a key to turn the embedded keypad on temporarily.
When the embedded keypad is active, you can use Num Lock to change how the keypad functions. Press Fn+F9 to turn number lock on or off.
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Hint
Basic Operation
Operating Your Notebook
Num Lock on: The keys enter the numbers and arithmetic operator printed in light
blue on the keyboard.
Num Lock off: The keys move the cursor, in the same way as is marked on external
keyboards.
To adjust the display
Changing the brightness
To decrease the brightness, press Fn+F1.
To increase the brightness, press Fn+F2.
To adjust display settings, click Start, All Programs, Hewlett-Packard, Notebook,
HP Display Settings, HP Display Settings. You can also display a settings icon in the taskbar for quick access.
When you are using battery power, the display dims automatically to conserve power. You can use the brightness controls to override this adjustment.
To maximize your battery s op e rating time, set the brightness to the lowest level you can view comfortably.
Changing display settings
You can customize a number of display settings for your notebook, such as color depth and screen area.
1. Click Start, Control Panel, Appearance and Themes, Display.
2. Click the Settings tab, then adjust the settings you want.
3. Click the Appearance tab to customize fonts, icons, menus, and other display elements used throughout Windows XP.
The notebook has an LCD display, which behaves differently than a typical computer monitor. If you change the display resolution, the desktop changes size, but the objects on the desktop do not. You normally wont need to change the resolution except to use an external monitor.
Using an external monitor
Your notebook includes a connector that enables you to attach an external monitorsee To use an external monitor on page 68.
Reference Guide 33
Basic Operation
Operating Your Notebook
To adjust the volume
From the keyboard
To increase the volume, press Fn+Page Up.
To decrease the volume, press Fn+Page Down.
In Windows
1. Click the speaker symbol in the taskbar (if not present, see Windows Help).
2. Drag the volume control bar up or down to adjust the volume.
Muting the speakers
Your notebook also provides ways to mute its speakers without changing the volume setting. This ca n be handy when you want to block all speaker output regardless of what the notebook is doing. To mute the speakers, do either of the following:
Press Fn+Home.
Click the speaker icon in the taskbar, then click Mute.
CAUTION
To insert or remove a CD or DVD
Do not remove a CD or DVD while the notebook is reading it. Otherwise, the notebook could stop responding and you could lo se data. Before opening the drive, use the stop or eject control in your multimedia player software to make sure the drive is not running.
Be sure to press the disk onto the spindle. You can damage the disk or drive if you only lay it on the tray.
1. Press the button on the face of the drive. If you are using this drive for the first time, be sure to remove any packing material that may be present.
34 Reference Guide
Basic Operation
Operating Your Notebook
2. Place the disk into the drive (label facing up) and gently press down until the disk snaps onto the spindle.
–or– Remove the disk.
3. Slide the tray back into the drive to close it.
If the notebook loses power, you can manually open the drive:
Use a pin or straightened paper clip to press the release switch on the drive door.
Reference Guide 35
Important
Basic Operation
Operating Your Notebook
To play DVD movies
If your notebook came with a DVD drive, it also includes DVD player software that lets you play DVD movies.
Click Start, All Programs, Multimedia, DVD Player, InterVideo WinDVD. (The name
of the DVD player program can vary.) –or– Click Start, All Programs, Windows Media Player.
If you need to install the DVD player software, click Start, Run, type C:\HP\PROGRAMS\DVD\SETUP.EXE, then press Enter.
DVDs have regional codes embedded in their disk data. These codes prevent DVD movies from being played outside the region of the world in which they are sold.
Most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation.
Refer to the help for your DVD player software for details about setting region codes.
Note
The DVD player in your notebook performs to high and advanced specifications. It would not benefit from the installation of a software program called PC Friendly that is included with many DVDs. HP recommends against installing PC Friendly on your notebook, as it can cause your DVD player to perform erratically and produce errors. If this happens, uninstall PC Friendly and restart your notebook.
36 Reference Guide
Basic Operation
Operating Your Notebook
To create or copy CDs
If your notebook came with a CD-RW or DVD/CD-RW drive, it also includes software that lets you copy or create CDs.
Click Start, All Programs, Multimedia, CD Writer, RecordNow. (The name of the
CD-RW software can vary.) –or– Click Start, All Programs, Windows Media Player. You can also use Windows
Explorer to create data CDs using a CD-RW or DVD/CD-RW drive.
If you need to install the CD-RW software, run Setup on the software CD. Refer to the softwares help for details about creating or copying CDs. For best results use
HP certified media. While other media may work, HP cannot guarantee compatibility.
Reference Guide 37
Basic Operation
Securing Your Notebook
Securing Your Notebook
It is important to maintain security of your notebook and your data. You can improve security by locking your notebook with a cable and setting up virus protection.
To set up password protection
You can protect your notebook from unauthorized access by setting up password protection through Windo ws. This provide s protectio n when the notebook is restarted by requiring the user to enter the password.
1. Click Start, Control Panel, User Accounts, then select your account.
2. Click Create a Password, then set a password.
3. Click Start, Control Panel, Performance and Maintenance, Power Options.
4. On the Advanced tab, select the option to prompt for a password when the notebook resumes from standby.
To cancel password protection, set an empty password.
To attach a security cable
Your notebook includes a built-in connector you can use to secure the notebook with a cable and a lock (such as the Kensington MicroSaver lock system, available at many computer stores).
1. Wrap the cable around a stationary object, such as a table leg.
2. Loop the cable to create a slipknot around the stationary objectmake sure it can’t slip off.
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Basic Operation
Securing Your Notebook
3. Insert the lock into the notebook’s security connector and release the key. Store the key in a safe place away from the notebook.
To protect against viruses
Virus-protection software can help protect the integrity of your data. This is especially important if you use the Internet.
Your notebook includes Norton AntiVirus software. If this software is not already installed, install it as follows:
1. Click Start, All Programs, Norton AntiVirus, Install Norton AntiVirus.
2. Follow the instructions as they appear on the screen.
Once installed, you can get detailed instructions from the softwares online help.
Reference Guide 39
Basic Operation
Working in Comfort with a Notebook PC
Working in Comfort with a Notebook PC
You can use your HP notebook computer virtually anywhere, anytime. The following recommendations should help you work more comfortably.
Note that if you are using your portable computer as your primary computer or for extended periods, you should use it with a full-size keyboard, monitor, and mouse. This will give your notebook the adjustability and comfort features of a desktop unit. More information on how to prepare your workspace environment and set up your HP equipment is available in Working in Comfort, which is preloaded on the hard disk in the HP Library (click Start, Help and Support, HP Library) and available on the Recovery CDs in \hp\library—as well as at www.hp.com/ergo.
WARNING
Improper use of keyboards and other input devices has been associated with ergonomic injury. For more information about reducing your risk, visit our ergonomics web site or see Working in Comfort in the online HP Library.
Your mobile work environment
Use a chair that provides good support for your lower back. If an adjustable chair is
not available, you can use a pillow or rolled-up towel to provide lower back support.
Try to keep your thighs parallel to the floor and your feet flat on the floor. In a mobile
environment, you can do this by using a phone book or briefcase to support your feet.
Adjust the height of either your work surface or chair to keep your arms in a neutral
position. Your arms should be relaxed and loose, elbows at your sides, with the forearms and hands parallel with the floor.
Position your notebooks display to minimize glare and reflection. For example, on an
airplane, lower the window shade; or in a hotel room, draw the curtains. You should also maintain a comfortable viewing distanceapproximately 40 to 60 cm (16 to 24 inches). Adjust the angle of your display to help keep your head angled slightly downward in a comfortable position.
40 Reference Guide
Basic Operation
Working in Comfort with a Notebook PC
Using your notebook computer
Position the notebook so your wrists and hands are in a neutral position. Your wrists
should be as straight as possible and should not have to bend sideways or more than 10 degrees up or down. Your HP notebook computer has a built-in palm rest, which is ideal for this purpose.
Try to type as lightly as possible. The notebook’s keyboard requires little force to
activate.
Take frequent, short rest breaksthis is especially important in a mobile computing
environment.
Portable computers weigh between approximately 1.5 and 4 kilograms (approximately
3 to 8 pounds). When traveling, be sure to carry your notebook computer properly to minimize strain on your body. Shift the bag containing your notebook equipment frequently between your l eft and right hands and shoulders.
Reference Guide 41
Basic Operation
Taking Care of Your Notebook
Taking Care of Your Notebook
Use the following recommendations to maintain your notebook during everyday use and prevent potential damage or data loss.
To protect your hard disk drive
Hard disk drives, like other internal notebook components, can be damaged by inappropriate handling and operation.
Avoid bumping or jolting the notebook.
Do not operate the notebook while traveling over bumpy terrain.
Turn off the notebook or put it on standby or into hibernation before transporting it.
This turns off the hard drive. A drop of even a few inches while the hard drive is operating could destroy data or damage the drive.
Carry the notebook in a padded case to protect against bumps and jolts.
Set the notebook down gently.
To maintain y our notebook
Provide adequate ventilation around the notebook. Make sure there is adequate
clearance at the back of the notebook, so that its fan vent is not blocked.
Always set the notebook on a flat surface, so that air can flow freely around and
underneath it. Do not place an operating notebook on carpeting, clothing, or other soft surface, as this can block the fans air intake on the bottom of the notebook.
Always turn off the notebook or put it into hibernation before placing it in a carrying
case or other enclosed space.
Do not pick up or carry the notebook by its display.
Observe the temperature limits and other specifications listed in Hardware
Specifications on page 114. Do not use the notebook outside in the rain or snow (inclement weather). If the notebook is cold, warm it gradually to avoid condensation.
42 Reference Guide
Basic Operation
Taking Care of Your Notebook
To safeguard your data
Do not touch the touch pad or activate any other device that interrupts operation while
the system is starting up, turning off, or entering into or resuming from standby or hibernation.
Back up your work regularly. Copy files to floppy disk, tape, CD-RW, or network
drives.
Use a virus-scanning p rogram (such as the N orton AntiVirus p rogram included with
your notebook) to check the integrity of your files and operating system. Since new viruses appear frequently, you should also update the program’s virus definitions from time to time. Updates for Nor ton AntiVirus are ava ilable at www.s y mantec.com.
Check the notebook’s hard disk periodically: click Start, My Computer, and select the
disk you want to scan. Click File, Properties, then select the Tools tab and click Check Now.
To extend the life of the display
Set the display brightness to the lowest comfortable level (Fn+F1).
When working at your desk, connect an external monitor and turn off the internal
display (Fn+F5).
If you are not using an external monitor, set the Turn off monitor timeouts (for both
AC and battery operation) to the shortest comfortable interval.
Avoid using a screen saver or other software that prevents the notebook from going on
standby after a timeout period. If you use a screen saver, enable the option to shut off the display after a time delay.
Do not disable the standby timeout.
If you are using AC power and have no external monitor attached, put the notebook on
standby or into hibernation when not in use.
See To adjust the display on page 33 for details about adjusting the display, and To set power management properties on page 47 for information about setting timeouts.
Reference Guide 43
Basic Operation
Taking Care of Your Notebook
To clean your notebook
You can clean your notebook with a soft cloth dampened with clean water or with water containing a mild detergent.
Do not use an excessively wet cloth or allow water inside the case.
Do not use abrasive cleaners, especially on the display. Do not apply any type of
cleaner directly to the display: instead, apply the cleaner to a soft cloth, then gently wipe the display.
You can clean the keyboard with a vacuum cleaner to remove accumulated dust.
44 Reference Guide
Batteries and Power Management
Reference Guide 45
Batteries and Power Management
Managing Power Consumption
Managing Power Consumption
When you’re running your not ebook on battery power, youll want to maximize operating time without compromising performance. Your notebook includes several power-saving features that will help you do this.
During idle periods, the notebook automatically enters power-saving modes after
specified timeout periods. You can adjust these timeouts to suit your working habits.
You can also manually send the notebook into a power-saving mode whenever you
needsee To manage power manually on page 48.
How the notebook manages power automatically
Your notebook automatically turns off the hard disk and display, goes on standby, and goes into hibernation based on values set in Power Options in Control Panel.
Automatic action Occurs after… To resume… Turns off hard disk.
Turns off the hard disk drive. This is usually set to occur shortly after the display is turned off.
Turns off display.
Turns off the display to conserve battery power and extend the life of the display.
Enters standby.
Maintains your current session in RAM, and turns off the display and other components to conserve battery power.
Enters hibernation. Saves your current session to the hard disk, then turns off the notebook. Provides maximum power savings while still allowing you to recover your current session.
No hard disk access for the specified interval.
No keyboard, pointing device, or other input activity for the specified interval.
No keyboard or pointing device activity, no disk drive access, and no port activity for the specified interval.
The notebook stays on standby for the specified interval, or when the battery becomes critically low (see To respond to a low-battery warning on page 50).
Begin using the notebook: the hard disk turns on when needed.
Press any key or move a pointing device to turn on the display.
Press the power button to quickly resume your session.
Press the power button to resume your session.
46 Reference Guide
Batteries and Power Management
Managing Power Consumption
CAUTION
Note
Make a habit of saving your work before allowing your noteboo k to g o on standby. If power is interrupted while the notebo ok is on standby, any unsaved data w ill be lost.
The notebook can go on standby, go into hibernation, or turn off if battery power reaches a critically low level. (See To respond to a low-battery warning on page 50.) If this happens, you will find on resuming that your data has been saved, but some functions may be disabled. To resume normal operation, restore power by connecting the AC adapter or installing a charged battery, then turn the notebook off and restart it.
To set power management properties
You can adjust the periods of non-use after which your notebook automatically shuts down components or enters a power-saving mode. You can also save these settings as a power scheme.
In addition, you can specify how the notebook acts when battery power drops to low levels, and how it responds when you press the power button or close the lid.
1. Click Start, Control Panel, Performance and Maintenance, Power Options.
2. On the Power Schemes tab, enter the timeout settings you prefer. If you dont want a particular timeout to occur, set the value to Never. (This is not recommended for hibernation.)
If you want to save the settings as a power scheme, click Save As and enter a name for the scheme.
CAUTION
3. Click the Alarms tab, and specify the actions the notebook takes when battery power drops to a low or critical level.
4. Click the Hibernate tab, and make sure hibernation support is enabled.
If hibernation is not enabled, you will lose any unsaved data if the notebook’s battery runs down completely.
5. Click the Advanced tab, and set the actions the notebook takes when you close the lid or press the power button.
See Windows Help and Support for details.
Reference Guide 47
Batteries and Power Management
Managing Power Consumption
To manage power manually
In addition to allowing the notebook to enter its power-saving modes automatically, you can also put it into any of the following three modes whenever you need to.
Power mode Does this Use when To enter this mode Standby
Hibernation
Off
Maintains your current session in RAM, and turns off the display and other components.
Saves the current session to the hard disk, then turns off. Provides maximum power savings while still allowing you to recover the current session. Restores network connections.
Turns off your notebook for maximum power savings. The current session is not saved, and any unsaved data is lost.
You will be away from your notebook for up to several hours.
You will be away from your notebook for a day or more, but want to continue your session.
Youre done with your work.
Click Start, Turn Off Computer, Stand By. – or – Press the power button.
Click Start, Turn Off Computer, then press and hold Shift and click Hibernate.
Click Start, Turn Off Computer, Turn Off. – or – Press and hold the power button for four seconds. (Do this only if the Start menu procedure doesn’t work).
CAUTION
Make a habit of saving your work before putting your notebook on standby. If power is interrupted while the noteboo k is on sta ndby, any unsaved data will be lost.
You can also turn off the display by closing the lid. In addition, you can configure the notebook so that closing the lid or pressing the power
button puts the notebook on standby or into hibernation, or turns it off—see “To set power management properties on page 47.
48 Reference Guide
Batteries and Power Management
Using Battery Power
Using Battery Power
To check battery status
From the battery charge light
The battery charge light on the front of the notebook shows whether the notebook’s battery is charging or fully charged—see “Status lights on page 17.
From the Windows taskbar
The Windows taskbar includes a power icon that provides detailed battery status information (see Windows Help and Support for details). The icon looks like a battery when AC is not connected.
Place the pointer over the power icon to display the remaining battery charge. This
value is shown as either a percentage of charge remaining, or as time remaining.
Double-click the power icon to open the Power Meter window.
Click the power icon to display a menu of the available power schemes.
Right-click the power icon to view the options for displaying power information.
From the Windows Control Panel
Click Start, Control Panel, Performance and Maintenance, Power Options, then click
the Power Meter tab to see battery status. The Alarms and Advanced tabs provide additional power-information options.
On the battery
1. Remove the battery from the notebooksee "Step 1: Install the battery" on page 19.
2. Press the contact pad on the side of the battery. The number of lights that turn on indicates the remaining charge: each light represents 20% of a full charge.
Reference Guide 49
Batteries and Power Management
Using Battery Power
To respond to a low-battery warning
The notebook automatically alerts you when battery power drops to a critically low level. If you do not restore power within a short time, the system goes into hibernation.
Once the notebook enters hibernation in this way, you wont be able to turn it on again until you restore power by doing one of the following:
Connect the AC adapter (see "Step 2: Connect AC power" on page 21).
Replace the battery with one that is charged (see "Step 1: Install the battery" on page
19).
Note
CAUTION
If you connect the AC adapter, you can continue to work while your battery recharges.
To recharge the battery
The AC adapter is normally warm whenever plugged into an AC outlet. The notebooks battery is normally warm while recharging. Do not recharge the notebook in a briefcase or other confined space, or its battery could overheat.
To recharge the battery, connect the AC adapter to the notebook.
To get the longest operating time, wait until the batterys charge is below 20% before recharging, then charge it fully (100%). You can continue working while the battery charges.
To get the most from your batteries
Follow these suggestions to make your batterys power last as long as possible.
Connect the AC adapter, especially while using the CD/DVD drive or floppy disk
drive, or any external connection such as a PC card or modem.
Set the display brightness to the lowest comfortable level (Fn+F1).
Put the notebook on standby whenever you will not be using it for up to several hours.
Put the notebook into hibernation whenever you want to save your current session, but
will not be using the notebook for a day or more.
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Batteries and Power Management
Using Battery Power
Set the automatic timeout settings to emphasize saving power—see How the
notebook manages power automatically on page 46.
If you have an I/O PC cardthat is, a PC card having an external connection, such as
a network cardremove it when youre not using it. Some I/O cards use significant power even when inactive.
If you work with an application that uses an I/O PC card, exit the application when
you finish using it.
See Managing Power Consumption on page 46 for other ideas about reducing
power consumption while the notebook is not in use.
In addition, follow these suggestio ns to extend the life of your battery.
Do not leave a battery unused for long periods. If you have more than one, rotate
them.
If you normally use AC power, make a practice of using the battery as your power
source at least once a week.
Charge the battery regularly.
For long-term storage, the battery must be charged 20–50% to minimize capacity loss
by self-discharge and to avoid deterioration of performance. Storing a fully charged battery can cause higher self-discharge and reduce its discharge capacityeven after rechargingcompared to a battery stored when charged 20–50%.
To maintain maximum battery capacity and accuracy of the battery gauge, perform
this procedure about once a month. Restart the notebook, press F6 when the HP logo appears, and follow the instructions that appear onscreen. The process calibrates the battery, and requires four to five hours to complete. You cannot use the notebook during this process.
Reference Guide 51
Modem and Network Connections
Reference Guide 53
Modem and Network Connections
Using the Modem
Using the Modem
By connecting your notebooks modem to a telephone line, you can use the notebook to communicate with other networked computers. You can explore the Internet, send and receive e-mail messages, and send and receive faxes. Your notebook contains several software programs that work with your modem:
Internet Explorer, for browsing the World Wide Web.
Outlook Express, for sending and receiving e-mail messages.
Fax Console for sending and receiving faxes.
Your notebook includes a built-in high-speed V.90/92 modem. This modem allows you to connect to any Internet Service Provider (ISP) that has V.90/92 interoperable modems. Check with your ISP for a list of telephone numbers that support V.90/92.
Note that the maximum speed for faxing is 14. 4Kbps. Even though the b uilt-in mod em is capable of downloading at 56Kbps, your ISP may not operate at this speed; please check with your service provider for information. Transmission rates also depend on the condition of the telephone line.
CAUTION
If you prefer to use a different modem, you can install a PC card modem or attach an external modem to the USB port.
To connect the modem
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack.
1. Make sure the telephone line is an analog line (sometimes called a data line). You must not use a digital line.
2. Connect the telephone cord to the built-in modem.
54 Reference Guide
CAUTION
Modem and Network Connections
Using the Modem
3. Plug the other end of the phone cord into a telephone jack. If the plug on the phone cord doesnt fit the jack, you may need to use an adapter.
4. Check your modem’s country or region settings: click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
Your built-in modem may not work with multiple phone lines or a private branch exchange (PBX), cannot be connected to a coin-operated telephone, and does not work with party lines. Some of these connections may result in excess voltage and cause the modem to malfunction. Check your telephone line type before connecting your phone line to your notebook.
Special notes about using a modem in certain countries
The pulse dialing feature may be disabled in some countries, possibly because Loop
Disconnect is not certified there. If pulse dialing is disabled, use tone dialing connections only.
Many countries impose a blackout period after a modem repeatedly fails to connect to
a service provider. The number of failed attempts and the time you must wait before trying again differ from country to country. Check with your telephone company. For example, if you were dialing from Italy and failed to connect to your server or canceled the connection, you would have to wait one minute before dialing that number again. If you di aled befor e then, you would get an error message reading delay. After the fourth failed connection, you would need to wait one hour before trying the number again. If you dialed before the hour was up , you would get a message reading black list.
When using a modem in the Republic of South Africa, you may need to use an
external surge protector to prevent damage to your notebook from power surges caused by lightning or other sources. Connect an approved surge protector to the modem cable whenever you use the modem.
Reference Guide 55
Modem and Network Connections
Using the Modem
To connect to the Internet
If you have not yet signed up with an Internet Service Provider (ISP), see To connect to the Internet on page 24 for instructions.
When you have signed up with an ISP, you can connect to the Internet as follows:
If you signed up with AOL, AT&T WorldNet, Compuserve 2000, Earthlink, or MSN,
double-click the appropriate icon in the Online Services folder on the desktop (if available).
–or– Click Start, All Programs, Easy Internet Signup.
If you signed up with another ISP, double-click the Internet Explorer icon on the
desktop (if available), or click Start, Internet Explorer. Then click the Connect button in the Dial-up Connection or Network Connection window.
To display a connect icon (two connected computers) in the taskbar icon whenever you are connected, click Start, Control Panel, Network and Internet Connections, Network Connections. Then right-click the connection, select Properties, and select the icon option.
You are now ready to explore the Internet. To go to a specific web site, enter the address (for example, www.hp.co m ) in the bro wsers address field. To search for information on the Web, you can use the browsers search tool and enter the word or phrase you’re looking for.
To use AOL as your ISP
When you use AOL as your Internet Service Provider, you can access the Internet only with AOLs own software; you can’t use a standard browser such as Internet Explorer. As a result:
You cannot view web sites by clicking on links (such as t hose in the electronic
Reference Guide that link to the HP notebook web site).
You cannot go to a web site by entering the address in Windows Explorer.
If you try to access the Internet without using the AOL software, the Internet Connection wizard automatically launches, asking you to sign up for an ISP. If this happens, cancel the wizard and launch AOL.
For additional ISP information, refer to the Microsoft manual included with your notebook, or to Windows Help and Support.
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Modem and Network Connections
Using the Modem
To disconnect from the Internet
Once connected to the Internet, your notebooks modem remains connected until you turn off the notebook, disconnect the phone line from the notebook, or give a command to end the connection.
To disco nnect from AOL, use the Sign O ff menu.
To disconnect from other ISPs, double-click the connect icon in the taskbar, then click
Disconnect. (You can enable this icon as described in To connect to the Internet, above.)
–or– Click Start, Control Panel, Network and Internet Connections, Network Connections,
then right-click the connection and select Disconnect.
To dial in to a network
You can use your notebooks modem to dial in to a LAN (local area network) that supports dial-in connections. This gives you access to network resources from a remote location.
See Windows Help and Support for information about setting up and using dial-in
network connections.
To change your modem settings
The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations you may have to change modem settings to match local conditions and requirements. If you have questions about such requirements, contact your telephone company.
Control Panel. Click Start, Control Panel, Printers and Other Hardware, Phone and
Modem Options to change many modem settings. Click Properties on the Modems tab to set connection speeds, or click Edit on the Dialing Rules tab to set dialing options.
Communications software. Many communications applications provide options for
controlling mod em settings. See the help for your software.
Reference Guide 57
Modem and Network Connections
Using the Modem
AT comma nds. You can control many aspects of modem operation using modem AT
commands, which are specific strings of characters sent to the modem to set up specific conditions. For a list of AT commands for the built-in modem, see “Modem Reference Information on page 116.
Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. On the Modems tab, click Properties. You can type AT commands on the Advanced tab in the space for Extra settings.
To send and receive e-mail
The steps for sending and receiving e-mail depend on your ISP. If you are using AOL, e­mail is part of your AOL service. For other ISPs, you can use Outlook Express (included with your notebook) or an e-mail system of your choice. This section includes instructions for using Outlook Express.
To start Outlook Express
1. Double-click the Outlook Express icon on the desktop (if available). –or– Click Start, All Programs, Outlook Express.
2. If you are not currently connected to the Internet, the Dial-up Connection window appears. Choose Connect to connect to the Internet.
To send an e-mail message
1. Start Outlook Express.
2. Click the Create Mail tool on the toolbar.
3. Fill in the information in the New Message window.
4. When youre finished, click the Send button.
To receive e-mail messages
1. Start Outlook Express.
2. Click the Send/Recv tool on the toolbar to have Outlook deliver new messages.
3. Click the Inbox folder to view the list of messages. Unread messages appear bold on the screen.
58 Reference Guide
Modem and Network Connections
Using the Modem
4. To view a message, click it once. (Or double-click to view the message in its own window.)
To send and receive faxes
Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and the Fax Services software (including the Fax Console application) provided with Windows XP to send and receive faxes with your notebook.
To set up Fax Services
Before you can use Fax Services, you need to install it.
1. Click Start, Control Panel, Add or Remove Programs.
2. Click Add/Remove Windows Components, select Fax Services, and follow the instructions on the screen. You may need the Windows CDs to complete installation.
To start the Fax Console application
Click Start, All Programs, Accessories, Co mmunicatio ns, Fax, Fax Console.
The first time you start Fax Console, the Fax Co nfiguration wizard steps you through the process of setting options and customizing the program for your use. Follow the onscreen instructions. If youre not sure which setting to choose, accept the default.
To send a fax
Click Start, All Programs, Accessories, Communicatio ns, Fax, Send a Fax, then
follow the instructions that appear on the screen.
If you want to send a document as a fax, open the document in its application window, then open the Print dialog. Change the selected printer to Fax, then print.
To receive faxes
Faxes are automatically received when Fax Console is running in an open or minimized window. New faxes are indicated in the status box in the Fax Console window. To receive a fax manually, do the following:
When a fax call is coming in, click Receive Now in the Fax Console menu bar.
To view and print a fax
1. In the Fax Console tree, click Inbox, then double-click the fax you want to view.
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Modem and Network Connections
Using the Modem
2. Click the printer icon to print the fax.
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Modem and Network Connections
Connecting to a LAN
Connecting to a LAN
If your notebook has a LAN port, you can use it to connect to a local area network (LAN). This gives you access to network resourcessuch as printers and file servers on your corporate networkand in some cases to the Internet.
To connect to a LAN
1. Make sure the existing LAN supports Ethernet 10Base-T (10 Mbps) or 100Base-TX (100 Mbps) connections.
2. Plug the LAN cable (not supplied) into the built-in LAN port. The cable must have an RJ-45 connector.
3. Windows automatically detects and sets up the LAN connection. To edit the settings, open Network Connections or Net wor k and Dial-Up Connections in Control Panel.
Two lights above the LAN port indicate the status of the connection (see above figure):
The yellow light indicates network activity.
The green light indicates that a link is established to the network.
See Windows Help and Support or your Microsoft manual for information about setting up and using LAN connections. Contact your network administrator or ISP provider for network information.
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Modem and Network Connections
Connecting to a LAN
Note
In some circumstances, your notebook’s advanced power-saving features can cause file transfers through t he notebooks LAN to appear to respond more slowly when the notebook is running on battery power. To avoid such problems, connect the notebooks AC adapter wheneve r you plan to tra nsfer files through the LAN.
If AC power is not available, you can instead use the BIOS configuration utility to set I/O Performance to Max I/O Performance—see “To run the BIOS configuration utility on page 98. This will, however, significantly reduce the batterys operating time.
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Add-On Devices
Reference Guide 63
Add-On Devices
Connecting PC Cards
Connecting PC Cards
The notebooks PC card slot expands the notebook’s data storage and communication capabilities, and supports standard Type I, II, and III PC cards (PCMCIA and CardBus).
CAUTION
Do not remove a PC card while the notebook is reading or writing data. If you do, you could lose data, or the notebook could stop responding.
To insert or remove a PC card
Inserting a PC Card
1. Hold the card with its face up and its connector holes toward the card slot.
2. Slide the PC card into the bottom slot, and press firmly to make sure it seats properly. Most cards are properly seated when the outer edge is flush with the casing of the notebook, but some cards are designed to protrude from the case.
CAUTION
Removing a PC card
Before removing a PC card, you must use the Safely Remove Hardware icon in the taskbar, or else turn off the notebook. Otherwise, you could lose data.
1. Stop the PC card: double-click the Safely Remove Hardware icon in the taskbar, select the PC card you want to stop, then click Stop.
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Add-On Devices
Connecting PC Cards
2. Press the PC card eject button once, so that it extends from the side of the notebook.
Note
3. Press the eject button again to eject the PC card, and pull the card out of the notebook.
To reestablish network connection after resume
When using a network PC card, you may lose a networ k connection afte r resuming from standby or hibernation. If this happens, restart the card by removing and reinserting it.
Finding tested PC Cards
For a list of PC cards that have been tested and approved for use with your notebook, visit the Accessories section of the HP Notebook web site (www.hp.com/notebooks).
In some circumstances, your notebook’s advanced power-saving features can cause file transfers through a PC card to appear to respond more slowly when the notebook is running on battery power. To avo i d such proble ms, c onnect the notebooks AC adapter whenever you plan to transfer files through a PC card.
If AC power is not available, you can instead use the BIOS configuration utility to set I/O Performance to Max I/O Performance—see “To run the BIOS configuration utility on page 98. This will, however, significantly reduce the batterys operating time.
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Add-On Devices
Connecting External Devices
Connecting External Devices
You can connect external componentssuch as a printer, mouse, monitor, or keyboard directly to your notebook.
To identify connectors for external devices
The diagram below shows your notebooks connectors for external devices.
Note
Before you connect any device, check its documentation to see if you need to make any settings or adjustments to the equipment before using it. This might include setting switches so the equipment will operate properly with your notebook and the software you plan to use.
1. USB ports (2).
2. External monitor (VGA) port (blue).
3. Paral lel port (burgundy).
4. Modem port.
5. LAN port and indicators (selected models).
6. Headphone jack (lime green) and microphone jack (pink).
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Note
Add-On Devices
Connecting External Devices
To connect a printer or other parallel device
The notebook’s parallel port uses a standard 25-pin connector, most commonly used for connecting dot-matrix, ink-jet, and laser printers.
Connect the devices parallel cable to your notebooks parallel port.
To connect a USB device
The universal serial bus (USB) provides a bidirectional serial interface for adding peripheral devicessuch as a game controller, keyboard, mouse, serial or parallel port, or scanneron a single bus. Your notebook includes two USB ports.
Attach the devices USB cable to a USB port on the notebook. Windows
automatically recognizes the USB device.
Some USB devices can be connected to the notebook in seriesthis is called a daisy­chain connection.
If you have problems using a USB device, contact the vendor of the device, and visit the HP notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers.
USB keyboards do not support Fn hot keys.
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Add-On Devices
Connecting External Devices
To connect an audio device
Your notebook includes an external audio jack and a microphone jack that let you plug in an external microphone or an audio output device such as external speakers or headphones.
Attach the audio cable to the appropriate port on your notebook.
Note
1. Headphone jack (lime green).
2. Microphone jack (pink).
When you plug a device into your notebooks headphone jack, the notebooks built-in speakers automatically turn off.
To use an external monitor
You can connect your notebook to an external monitor and then use it or the notebook’s built-in displayor both at once.
To connect an external monitor
1. Put the notebook on standby or turn it off: click Start, Turn Off Computer, Stand By (or Turn Off).
2. Connect the monitor cable from the monitor to the external monitor (VGA) port on the back of the notebook.
3. Connect the monitor to a power source and turn it on.
4. Press the power button to turn on the notebook.
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Add-On Devices
Connecting External Devices
To switch the display
When you connect an external monitor, the notebook automatically switches to the monitor. To switch the display device, do one of the following:
Press Fn+F5 to cycle through the display options: notebook display, external monitor,
both.
Click Start, All Programs, Hewlett-Packard, Notebook, HP Display Settings, HP
Display Settings.
To adjust monitor resolution
1. Click Start, Control Panel, Appearance and Themes, Display.
2. On the Settings tab, adjust the Screen area.
To use dual display mode
You can extend your notebooks desktop by connecting an external monitor to your notebook and using it and the built-in display simultaneously. This requires you to set your notebook’s display as follows.
1. Click Start, Control Panel, Appearance and Themes, Display.
2. On the Settings tab, set screen resolution to 1024×768 pixels, and color quality to Medium (16 bit) or Highest (24 bit).
3. Turn off the notebook.
4. Connect the monitor cable from the monitor to the external monitor (VGA) port on the back of the notebook.
5. Connect the monitor to a power source and turn it on.
6. Press the power button to turn on the notebook. Windows automatically detects the second monitor and attempts to load the proper display driver. Follow the onscreen instructions.
7. Click Start, Control Panel, Appearance and Themes, Display, Settings. Position the second monitor to the right or left of your notebook display to match your monitor’s location.
8. Make sure the option to extend the Windows desktop onto the monitor is checked.
You can change the Screen area and Colors settings for the second monitor by selecting Display #2. These settings do not need to be the same as those for your notebooks built­in display.
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Add-On Devices
Installing Additional RAM
Installing Additional RAM
Your notebook has no built-in memory (RAM), but has two slots for removable RAM modules in a compartment on the bottom of the unit. (One of these slots contains a module installed at the factory). You can use these slots to expand your units RAM. Use HP PC133 SDRAM modules only, or your notebook will not boot up.
You’ll need a small (#0) Phillips screwdriver for these procedures.
To install a RAM expansion module
To increase your notebook’s RAM, you can install a RAM module in the expansion slot on the bottom of the notebook. Use HP PC133 SDRAM modules only.
CAUTION
Your notebooks chips are extremely sensitive to static electricity, and can be permanently damaged by it. Handle the RAM module only by its edges. Before installing the memory module, discharge your bodys static electricity by touching the metal shielding around the connectors on the rear of the notebo ok.
1. Turn off the notebook: click Start, Turn Off Computer, Turn Off.
2. Important: unplug the AC adapter (if present) and remove the notebooks battery.
3. On the bottom of the notebook, loosen the screw holding the RAM cover (the cover retains the screw), and remove the cover.
4. Insert the RAM module into the connector at about a 30 Then press down on both sides of the module until it latches.
5. Replace the RAM cover.
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° angle until its fully inserted.
Add-On Devices
Installing Additional RAM
6. Reinstall the notebooks battery.
To remove a RAM expansion module
1. Turn off the notebook: click Start, Turn Off Computer, Turn Off.
2. Important: unplug the AC adapter (if present) and remove the notebooks battery.
3. On the bottom of the notebook, loosen the screw holding the RAM cover (the cover retains the screw), and remove the cover.
4. Release the two latches at the sides of the RAM expansion module by pushing them gently outward (away from the sides of the module). When you release the latches, the free edge of the module pops up.
Important
5. Pull the module out of the connector.
The notebook will not operate without at least one RAM module installed.
6. Replace the RAM cover.
7. Reinstall the notebooks battery.
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Add-On Devices
Replacing the Hard Disk Drive
Replacing the Hard Disk Drive
To replace the hard disk drive
You’ll need a small (#0) Phillips screwdriver for this procedure.
1. Unplug the AC adapter, if present, and remove the notebooks battery.
2. Remove both hard drive retaining screws from the bottom of the notebook.
Important
3. Pull the hard drive out of the notebook.
4. Carefully slide the new drive into the hard drive compartment. Press firmly to make sure its connector seats properly.
5. Reinstall the hard drive retaining screws.
If you are installing a new hard disk drive, create a Utility partition on the drive before loading any software—see “To recover the factory installation of your hard disk on page 100.
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Add-On Devices
Replacing the Hard Disk Drive
To replace the hard disk drive holder
If you are installing a new hard drive that does not have a holder, you can remove the holder from the old hard drive. Youll need a small (#0) Phillips screwdriver for this procedure.
1. Remove all four screws from the holder and drive case, then remove the drive from the holder.
2. Insert the drive into the holder, then reinstall all four screws into the holder and drive case.
To prepare a new hard disk drive
When you install a new hard disk drive, you must prepare it to work with your notebook by installing the Windows software and operating system that were originally installed on your notebook. Do this using the Recovery CDs that came with your notebook—see “To recover the factory installation of your hard disk on page 100.
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Troubleshooting and Maintenance
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Troubleshooting and Maintenance
Troubleshooting Techniques
Troubleshooting Techniques
This section contains solutions to several types of problems you might experience while using your notebook. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
Open the HP web-based troubleshooting tool: click Start, Help and Support, HP
Instant Support. Search or browse the troubleshooting database for the information related to your problem.
Click Start, Help and Support, Fixing a Problem, and use the Windows
troubleshooters.
See the Microsoft Windows manual shipped with your notebook.
For updated information, see the HP Notes in the online HP Library (click Start, All
Programs, HP Library, HP Notes) or on the Recovery CDs in \hp\library.
Find technical tips and software updates for your notebook at the HP Business
Support web site (www.hp.com/go/bizsupport).
Test your notebook by running the e-DiagTools test program—see Testing the
Hardware on page 96.
Contact your dealer or Hewlett-Packard—see To contact HP for support or service
on page 106. Please have your notebook with you when you call.
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Troubleshooting and Maintenance
Troubleshooting Techniques
Audio problems
If sound is not audible
Press Fn+Page Up several times.
Click the speaker icon in the taskbar (if present), and make sure Mute is not checked
and the Volume slider is not set to the bottom.
Double-click the speaker icon in the taskbar and make sure the audio source is not
muted. If the source is not displayed, click Options, Properties, and select the source from the volume control list.
If sound does not record
Make sure the microphone is securely connected to the microphone jack.
Check the software controls for recording sound: Click Start, All Programs,
Accessories, Multimedia (or Entertainment), Sound Recorder.
Double-click the speaker symbol in the taskbar. Then click Options, Properties, and
make sure the microphone is enabled in the recording controls.
Test the audio with the e-DiagTools diagnostics—see Testing the Hardware on
page 96.
If the PC card detection beep(s) at startup are very loud and volume cannot be adjusted
Download the latest audio driver from the technical support area of the HP notebook
web site (www.hp.com/notebooks).
If you hear a loud high-pitched whine (feedback) from the speakers
Double-click the speaker symbol in the taskbar, and try reducing the master volume.
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Troubleshooting and Maintenance
Troubleshooting Techniques
CD and DVD problems
If you cant boot from a CD in the CD/DVD drive
Make sure the CD is bootable, such as the Recovery CDs.
Make sure the CD/DVD drive is selected as the boot devicesee To change the boot
device on page 28.
Restart the notebook.
Test the CD/DVD drive with the e-DiagTools diagnosticssee Testing the
Hardware on page 96.
If the notebook cannot read a CD or DVD
Make sure the disk is properly inserted, and snapped down onto the spindle in the
center of the tray.
For a single-sided CD or DVD, make sure the disk is placed in the drive with the label
facing up.
Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk.
Clean the disk with a soft cloth.
Remove the disk from the drive, then restart the notebook.
If you created the CD on a CD-RW drive module, try using a different media brand.
For best results use HP certified media. While other media may work, HP cannot guarantee compatibility.
If a CD or DVD plays erratically
Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is
badly scratched, it may have to be replaced.
Some DVDs include software called PC Friendly. You generally should not install
this software, as it can cause errors or erratic play. If needed, uninstall it and restart your notebook.
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Troubleshooting and Maintenance
Troubleshooting Techniques
If a DVD movie stops playing in the middle
The DVD may be double-sided. Open the DVD tray and read the text near the center
of the disk. If it says Side A, turn the disk over.
You may have accidentally paused the DVD movie. Press the Play button to continue.
If you get a Region Code error when playing a DVD movie
DVDs have regional codes embedded in their disk data. These codes prevent DVD
movies from being played outside the region of the world in which they are sold. If you get a Region Code error, you are trying to play a DVD intended for a different region.
Important: most DVD drives let you change the region code only a limited number of times (usually no more than four) to allow you to set the proper region code for your area. Please note that when you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation.
Refer to the help for your DVD player software for details about setting region codes.
If the DVD movie doesnt fill the screen
Each side of a double-sided DVD has a different format (standard or widescreen). In
widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, turn the disk over and play the other side.
If a DVD doesnt play with two displays
Before starting the DVD player, press Fn+F5 to switch to one display. You cannot
switch displays once the DVD player is started.
If you’re using both displays, the DVD image will not appear on any display set up as
secondary. Click Start, Control Panel, Appearance and Themes, Display. Click
Advanced on the Settings tab, then click the S3Display tab and change settings.
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Troubleshooting Techniques
Display problems
If the notebook is on, but the screen is blank
Move the mouse or tap the touch pad. This will wake the display if it is off.
Try pressing Fn+F2 to increase the brightness.
Press Fn+F5 in case the internal display was disabled. (Do this three times to return to
the state you started from.)
If the notebook is cold, allow it to warm up.
If the screen is difficult to read
Check whether the display resolution is set to its default of 1024×768: click Start,
Control Panel, Appearance and Themes, Display, Settings.
Try adjusting the size of the desktop icons and labels—see To adjust the display on
page 33.
If part of the Windows desktop is not visible and y ou have to scroll down to see the taskbar, or if the desktop does not fill the entire display and has a black border
Your display resolution may be set incorrectly. Adjust the resolution as needed—see
To adjust the display on page 33.
If an external display does not work
Check the connections.
Press Fn+F5 in case the external monitor was disabled. (Do this three times to return
to the state you started from.)
Test the display with the e-DiagTools diagnostics—see Testing the Hardware on
page 96.
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Troubleshooting Techniques
If one or more pixels look bad on a TFT display
TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots.
This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display.
HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections.
TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications, including the following:
No more than 6 pixels remain on (always one color, such as white, red, green, or blue
dots).
No more than 6 pixels remain off (always dark).
No more than a total of 8 pixels stuck on or off.
No other stuck pixel within 15 mm of a stuck pixel.
Contact HP Customer Care if you have a display quality problem and require a more comprehensive explanation of HP display quality—see “To contact HP for support or service on page 106. We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections, and we will adjust our HP guidelines as these improvements are implemented.
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Troubleshooting and Maintenance
Troubleshooting Techniques
Hard disk drive problems
If the notebooks hard drive doesnt spin
Make sure the notebook has power. If necessary, connect the AC adapter, and make
sure it is plugged securely into a power source and into the back of the notebook.
If the hard disk makes a buzzing or whining noise
Back up the drive immediately.
See whether the noise is coming from elsewhere, such as the fan or floppy disk drive.
If files are corrupted
Run the Norton AntiVirus programsee To protect against viruses on page 39.
Check the hard disk: open My Computer, select the disk you want to scan, then click
File, Properties, and use the Tools tab.
Test the hard disk drive with the e-DiagTools diagnostics—see Testing the
Hardware on page 96.
If necessary, format the hard disk and reinstall the original factory software—see To
recover the factory installation of your hard disk on page 100.
The hard drives reported capacity is less than its actual size
The hard disk drive is preconfigured to allocate some space to diagnostic software,
which is used for support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties).
Heat problems
Keep in mind that your notebook normally gets warm during routine operation. Charging the battery and running games and other programs that drive CPU usage toward 100% can further increase the notebooks temperature.
If the notebook gets abnormally hot
Provide adequate ventilation around the notebook. Make sure there is adequate
clearance at the back of the notebook, so that its fan vent is not blocked.
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Troubleshooting Techniques
Always set the notebook on a flat surface, so that air can flow freely around and
underneath it. Do not place an operating notebook on carpeting, clothing, or other soft surface, as this can block the fans air intake on the bottom of the notebook.
Always turn off the notebook or put it into hibernation before placing it in a carrying
case or other enclosed space.
Make sure the fan is working properly. If needed, test the fan’s operationsee
Testing the Hardware on page 96.
Keyboard, touch pad, and mouse problems
If the touch pad is difficult to contro l
Customize the touch pad by modifying Mouse properties: click Start, Control Panel,
Printers and Other Hardware, Mouse.
If the pointing devices dont work
Dont use the touch pad while the notebook is starting up or resuming from standby or
hibernation. If this happens, try the following:
Press any key on the keyboard.
Put the notebook on standby, then resume operation.
Restart the notebook: click Start, Turn Off Computer, Restart.
Test the keyboard and pointing devices with the e-DiagTools diagnosticssee
Testing the Hardware on page 96.
If the embedded numeric keypad doesnt work
To type numbers make sure Num Lock is on.
Make sure the embedded Keypad Lock (Fn+F8) is onor that you press and hold the
Fn key to temporarily access the embedded keypad.
If a special feature on a USB mouse doesnt work
Make sure you installed any drivers included with the mouse.
Restart the notebook, so that it will detect the mouse.
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Troubleshooting and Maintenance
Troubleshooting Techniques
LAN problems
If the built-in network adapter doesnt connect to the LAN
Check all cables and connections. Try connecting at a different network station, if
available.
If the green light next to the LAN port does not light, the LAN cable may not be
connected t o the network or the network may be down. Try connecting a diffe rent notebook to the cable.
Click Start, Control Panel, Network and Internet Connections, Network Connections.
Make sure you have the correct clients and protocols installed.
Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5
for 100Base-TX operation. Maximum cable length is 100 meters (330 feet).
Use the networking problems troubleshooter in Windows Help and Support.
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware
tab, open the Device Manager. If the network interface is disabled, try to enable it. If it has a conflict, try disabling another device.
If you cant browse My Network Places
Click Start, Search to look for a computer.
Check with your network administrator to make sure NetBEUI protocol is supported
on the network.
If you can’t log in to Netware servers
If a Netware server is using IPX/SPX protocol, you may need to force your frame type
to match the servers frame type. Check with your network administrator.
If the notebook stops responding after booting
Check whether you have a TCP/IP network with no DHCP server. This can cause a
long delay at startup because DHCP is enabled. Contact your network administrator to determine the proper TCP/IP configuration.
If file transfers are unusually slow or produce timeout errors
Connect the AC adapter.
Use the BIOS configuration utility to set I/O Performance to Max I/O Performance
see To run the BIOS configuration utility on page 98. (Note: this significantly reduces the batterys operating time.)
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Troubleshooting Techniques
Memory problems
If a message says you are out of memory
Make sure drive C is not running low on free space.
Use the memory troubleshooter in Windows Help and Support.
If you are having memory pro blems running MS-DOS programs, use the application
and software problems troubleshooter in Windows Help and Support.
Not all third-party memory cards have been tested for use with your notebook. Please
check the HP Notebook web site (www.hp.com/notebooks) for a list of approved and tested memory cards.
Test your notebook’s memory with the e-DiagTools diagnostics—see Testing the
Hardware on page 96.
If memor y doesnt increase after adding RAM
Make sure all RAM modules are installed properly.
Test your notebooks memory with the e-DiagTools diagnosticssee Testing the
Hardware on page 96.
If the notebook will not boot up a fter adding RAM
Make sure your notebook is using only PC133 RAM modules, or it will not boot up.
(You will also see an error message.)
Modem problems
If the modem seems slow
Try another telephone line, preferably one normally used for a fax machine or modem.
Eliminate extra connections in the line. If possible, connect directly to the wall jack.
Check for excess static or noise on the line, which reduces the overall transmission
speed. If necessary, contact your telephone company about fixing this type of problem. (If you’re dialing internationally, line noise can be difficult to eliminate.)
If you have call-waiting, disable itsee Windows Help and Support, and contact your
telephone company for information.
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Troubleshooting Techniques
If the modem doesnt dial or no dial tone is detected
Make sure someone else isnt using the same phone line.
Check all cables and connections.
Connect a standard telephone to the phone line and make sure the line is working.
Try another telephone line, preferably one normally used for a fax machine or modem.
If youre in a foreign country, the dial tone may not be recognized by the modem.
Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. Select your modem on the Modems tab, then click Properties, Modem, and disable the option that waits for a dial tone.
If the modem dials incorrectly
Make sure the number youre calling isnt busy.
Check the telephone number you entered, including any digits required for outside
access or long distance.
In Control Panel, open Phone and Modem Options, and check the dialing options
look for duplicate digits for outside access or long distance.
If you have call-waiting, disable itsee Windows Help and Support, and contact your
telephone company for information.
If the modem dials but doesnt connect
Make sure youre using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.
Try another telephone line, preferably one normally used for a fax machine or modem.
The modem at the other end may have a problem. Try dialing to a different modem.
If the modem will not connect at 56K speed
Connection speed depends on several factors, such as the condition of the telephone
line. Try connecting another time.
Make sure the host modem supports a 56K (V.90) connection speed.
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Troubleshooting Techniques
If the modem will not connect at any speed
If you have a single telephone line for voice and modem use, make sure no one else is
using the line and that the phone is not off the hook.
Make sure youre using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.
Make sure the telephone line goes directly from the notebooks modem phone jack to
the telephone jack on the wall.
Try another telephone line, preferably one normally used for a fax machine or modem.
Contact your Internet Service Provider (ISP). It's possible that service may be
unavailable temporarily or that your settings are incorrect.
Restart your notebook and attempt another connection.
Download the latest modem driver from the technical support area of the HP notebook
web site www.hp.com/notebooks.
Run the modem diagnostics:
1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem
Options.
2. Click the Modems tab, and select the modem you want to test.
3. Click Properties, Diagnostics, Query Modem.
If the modem isnt detected
Check the modem setup: click Start, Control Panel, Printers and Other Hardware,
Phone and Modem Options.
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware
tab, open the Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.
If youre running fax software using fax Class 2, try using Class 1.
If the modem dials but you cant hear it
Check the speaker volume setting and mute setting.
Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
Select the modem, click Properties, then check the volume setting on the Modem tab.
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Troubleshooting Techniques
If the modem connects, but transferred data is bad
Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.
Make sure the hardware settings match on the sending and receiving modems.
If the modem causes an ERROR message
A string of AT commands may contain an incorrect command. If you entered
commands as extra settings for the modem in Control Panel or in your communications software, check the commands.
If the modem doesnt fax
If youre using fax Class 2 in the fax software, tr y using Cla ss 1.
Close any other communications programs.
If youre faxing by printing from an application, make sure youve selected the fax
printer.
Try turning off p ower management features temporarily.
If the modem clicks repeatedly but doesnt connect
Make sure youre using an analog telephone line. You must not use a digital line. In a
hotel, ask for a data line.
Check all cables and connections.
One-Touch button problems
If One-Touch buttons are not working properly
Make sure the items associated with the buttons are the ones you wantsee To use
the One-Touc h buttons on page 31.
If the onscreen display does not appear when pressing a One-Touch button
Make sure the Onscreen Display is enabled—see To use the One-Touch buttons on
page 31.
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Parallel and USB problems
If a USB mouse doesnt work
Make sure you followed the manufacturers installation instructions completely and
have installed the mouse properly. If not, repeat the procedure.
Make sure the mouse is securely connected to the USB port.
Put the notebook on standby, then resume.
Restart the notebook.
Check the mouse settings: click Start, Control Panel, Printers and Other Hardware,
Mouse.
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double­click Ports (COM & LPT).
If a USB modem doesnt work properly
See Modem problems on page 85.
Make sure the modem is securely connected to the USB port.
Use the modem troubleshooter (under Networking problems) in Windows Help and
Support.
Check the modem settings: click Start, Control Panel, Printers and Other Hardware,
Phone and Modem Options.
Disable the notebook’s internal modem:
1. Click Start, Control Panel, Performance and Maintenance, System.
2. On the Har dware tab, open the Device Manager.
3. Double-click Modem, then double-click the internal modem.
4. Select the option to disable the modem.
Check the port settings: click Start, Control Panel, Performance and Maintenance,
System. On the hardware tab, open the Device Manager, then double-click Universal Serial Bus controllers.
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If the parallel port is not working
Make sure the port connection is secure.
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double­click Ports (COM & LPT).
Test the port with the e-DiagTools diagnostics—see Testing the Hardware on
page 96.
If the USB port is not working
Contact the vendor of the peripheral deviceand the HP Notebook web site
(www.hp.com/notebooks)for the latest versions of the USB drivers and the driver for the device.
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double­click Universal Serial Bus controllers.
Test the USB port with the e-DiagTools diagnostics—see Testing the Hardware on
page 96.
PC card (PCMCIA) problems
If the notebook doesnt recognize a PC card
Make sure the card is fully inserted in the bottom slot.
Remove and reinsert the PC card.
Restart the notebook.
Check the HP Business Support web site (www.hp.com/go/bizsupport) for
information about installing certain PC cards.
Make sure your notebook supports the PC card: check the HP Notebook web site
(www.hp.com/notebooks) for a list of approved and tested PC cards.
Try the card in another computer to see whether the card functions properly.
If the card requires an IRQ, make sure one is available. If necessary, set the IRQ to an
unused value: click Sta rt, Control P anel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, then view resources by type.
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Test the PC card with the e-DiagTools diagnostics—see Testing the Hardware on
page 96.
If an I/O card stops communicating properly
The card may have been reset if your notebook went on standby or into hibernation, or
turned off. Exit any applications, then remove and reinsert the card.
If a PC card modem is not working
Disable the internal modem:
1. Click Start, Control Panel, Performance and Maintenance, System.
2. On the Har dware tab, open the Device Manager.
3. Double-click Modem, then double-click the internal modem.
4. Select the option to disable the modem.
If file transfers through the PC card are unusually slow or produce timeout errors
Connect the AC adapter.
Use the BIOS configuration utility to set I/O Performance to Max I/O Performance
see To run the BIOS configuration utility on page 98. (Note: this significantly reduces the batterys operating time.)
Performance problems
For best performance with Windows XP, your notebook should have at least 128 MB of memor y (RAM).
If the notebook pauses or runs sluggishly
Press Ctrl+Alt+Del to see if an application is not responding.
Restart the notebook.
Certain background operations (such as vir us-scanning software) can affect
performance and response time.
Some file browsers respond slowly while processing graphics or waiting for broken
network connections to time out.
If the notebooks hard disk drive frequently runs (as indicated by the hard drive status
light above the keyboard) while the notebook appears to be paused or running slowly,
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Windows is likely spending excess time writing to its swap file on the notebook’s hard disk. If this occurs frequently, consider installing additional memory.
Check the amount of available free disk space. Delete temporary and unneeded files.
If the notebook stops responding
Press Ctrl+Alt+Del to end any application that is not responding.
Reset the notebooksee To reset your notebook on page 27.
Power and battery problems
If the notebook turns off immediately after it turns on
Battery power is probably extremely low. Connect the AC adapter or insert a newly
charged battery.
If the notebook keeps beeping
The notebook beeps repeatedly when the battery is low (you can set this option in
Power Options in Control Panel). Save your work immediately, turn off the notebook immediately, and insert a charged battery or connect the AC adapter.
If the battery doesnt charge
Make sure the AC adapter is securely connected to the power source and the
notebook, and that the light on the adapter is on.
If you’re using a power strip, remove the AC adapter from the power strip and plug it
directly into a wall outlet.
Make sure the battery is properly installed and locked in place.
Move the notebook away from any nearby heat source. Unplug the AC adapter and
allow the battery to cool down. If the battery gets too hot, it will not charge properly.
If available, try another battery and AC adapter.
If the notebook has a short operating time
Try conserving p ower using any of the suggestions listed in To get the most from
your batteries on page 50.
If you are running an application that has an automatic save feature (such as
Microsoft Word), disable this feature or increase the specified save time to reduce hard disk access.
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If the operating time has gradually become shorter and the battery is more than a year
or two old, you may need to replace the battery.
Heavy modem use or PC card use can affect battery operating time.
Use the BIOS configuration utility to make sure I/O Performance is set to Max Battery
Lifesee To run the BIOS configuration utility on page 98.
The battery gauge may need to be calibrated. Restart the notebook, press F6 when the
HP logo appears, and follow the instructions that appear onscreen. This process calibrates the battery, and requires four to five hours to complete. You cannot use the notebook during this time.
If the Time Remaining for the battery seems incorrect
The Time Remaining is an estimate based on the rate at which the notebook is using
power at that instant. So, if you check the Time Remaining while the notebook is using a good deal of power (such as when reading from a CD or DVD), the value will likely show less time remaining than you really have, since you will probably later switch to tasks that require less power.
If the notebook doesnt go on standby as expected
Hint
If you have a connection to another computer, your notebook wont go on standby if
the connection is active.
If the notebook is performing an operation, it normally wont go on standby until the
operation is complete.
If the notebook doesnt automatically hibernate as expected
Make sure hibernate support is enabled: click Start, Control Panel, Performance and
Maintenance, Power Options, then click the Hibernate tab. Also, check the Power Schemes tab. Make sure the hibernation timeouts for AC power
and battery power are not set to Never.
Printing problems
You can solve most printing problems by using the printing troubleshooter in Windows Help and Support.
If a printer doesnt print
Check for printer errors.
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Make sure the printer is on and has paper in it.
Make sure you are using the correct printer cable or cable adapter, and that the cable
is securely connected at both ends.
If the left edge of the printed output is missing
Certain applications may not work properly with 600-dpi printers. If youre using such
a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300 dpi).
Startup problems
If the notebook doesnt respond when you turn it on
Dont use the touch pad while the notebook is starting up or resuming from standby or
hibernation.
Connect the AC adapter.
Reset the notebook by using a pin or straightened paper clip to press the system-off
switch on the bottom of the notebook. Then press the power button to turn the notebook on.
If the notebook still doesnt respond, remove the battery and AC adapter, and remove
any PC card. Then reset the notebook using the system-off switch on the bottom of the notebook, replace the battery and connect the AC adapter, and turn on the notebook by pressing the power button.
If you still get no response, call HP for assistance.
If the notebook wont boot from battery power
Make sure the battery is properly inserted and fully charged. Check the battery’s
charge by clicking the power icon in the taskbar, or using Power Options in Control Panel.
If available, try another battery.
If the notebook won’t boot from the floppy disk drive
Make sure the floppy disk is bootable.
Make sure the floppy disk drive is selected as the boot devicesee To change the
boot device on page 28.
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Standby and resume problems
If the notebook takes a long time to resume after being on standby
The notebook can take a minute or longer to resume if a network card is installed.
A blinking cursor appears on the display while the system is loading and checking hardware and network connections. As soon as the hardware is reinitialized, the Windows desktop appears.
If you have general problems resuming from standby or hibernation
Close all applications before going on standby or into hibernation.
If the problems appeared after you installed new software (including drivers, such as
printer drivers), uninstall the software. Contact the software application or device vendor for additional support.
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Testing the Hardware
Testing the Hardware
The e-DiagTools hardware diagnostic program included with your notebook provides two levels of testing:
Automated testing using the basic hardware test.
Advanced testing using i ndividual hardware t ests.
The tests are designed to run after the system reboots. This ensures that the notebook will be in a predictable state, so the diagnostic program can properly test the hardware components. The tests are nondestructive and are intended to preserve the state of the notebook. The notebook reboots when you exit e-DiagTools.
To run the e-DiagTools diagnostic tests
1. Restart the notebook: click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press F10 to start the diagnostic test.
3. When the menu appears, press Enter to run e-DiagTools. The first time you run the program, you will be prompted to select the language for the
program.
4. Follow the prompts to run e-DiagTools.
5. When the Configuration Description appears, verify the list of detected hardware.
6. Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is complete.
7. If you intend to e xi t without running the advanced t ests, press F4 and t he n F7 to view the Support Ticket. Press Esc and then F3 to exit.
8. Optional: run the advanced tests. Press F2 to open the advanced test screen.
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Testing the Hardware
9. Select and run the appropriate tests using the following keys. Tests are listed only for detected hardware.
Enter Runs the highlighted test. F5 or Space Marks or unmarks the highlighted test. F6 Marks or unmarks all tests in the current menu. F7 Marks or unmarks all tests in all menus. F10 Runs all marked tests.
10. Save the Support Ticket. Press T to update and display a Support Ticket containing system and test information. Press Esc to exit.
11. When you have finished running advanced tests, press Esc to exit.
12. Optional: to save the Support Ticket to a floppy disk, press F7, then Alt+C.
13. Exit. Press F3 and then any key to exit and reboot.
14. Optional: open the Support Ticket. In Windows, click Start, All Programs, HP e-DiagTools, e-DiagTools for Windows.
15. Click View to display the Support Ticket.
16. To add information about your problem, click Comments and type the information, then click OK.
To save or print the Support Ticket, click Save As or Print. To e-mail the Support Ticket to your support agent, click e-Mail. The first time you
make an e-mail connection from this program, click Change Settings in the Connect window and enter the settings recommended by your support agent.
e-DiagTools for Windows can also update the version of e-DiagTools on your notebook’s hard disk. In e-DiagTools for Windows, use the e-DiagTools menu.
If you have trouble running e-DiagTools from the hard disk, you can also run it from the Recovery CDs. Boot from disk 1 and select the diagnostics option.
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Configuring Your Notebook
Configuring Your Notebook
To run the BIOS configuration utility
The BIOS (Basic Input and Output System) configuration utility enables you to make changes to the notebooks system configuration and tailor its operation to your needs.
The settings in the BIOS configuration utility control the notebooks hardware, and so have a fundamental effect on how the notebook operates.
To run the BIOS configuration utility
1. Restart the notebook: click Start, Turn Off Computer, Restart.
2. When you see the HP logo, press F2 to enter the BIOS configuration utility.
3. Select the options you wantrefer to the listing on the next page.
4. When you finish making changes, press F10 (or select Exit, Save and Reboot).
5. Press Enter to confirm and restart the notebook.
The pointing devices are not active in the BIOS configuration utility, so you’ll need to use the keyboard t o navigate:
Press the left and right arrow keys to move from one menu to ano ther.
Press the up and down arrow keys to move among parameters in a menu.
Press Enter to open the dialog for the current parameter, or to select the parameter.
Press Tab or the left and right arrow keys to move among selections in a dialog.
Press the up and down arrow keys to changes the values for the setting.
Press Enter to close the dialog and accept the settings.
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Configuring Your Notebook
The following tables describe the settings for the notebook’s initial BIOS release. If your BIOS version is different, some settings may differ from those shown, or may be absent.
Startup Menu
Date and Time Sets the date using mm/dd/ yyyy format and the
Boot Device Shows the order of boot devices, with “+”
I/O Performance Enables (Max Battery Life) and disables (Max
Exit Menu
Save and Reboot Saves changes, then exits and reboots. Exit (No Save) Discards any changes made since last save,
Default Settings Restores default settings and stays in the BIOS
time using 24-hour format. Value set takes effect immediately.
indicating a device category. Move the entries to change the order. If the notebook has more than one device in a category, you can select the one scanned. Internal LAN appears in the list only if a built-in LAN is presentit provides diskless boot from a network server.
I/O Performance) battery-saving features to provide for improved I/O transfers.
then exits and reboots. Does not affect date or time changes.
configuration utility. Does not affect date or time changes.
Default
1. Hard Disk
2. CD-ROM/DVD
3. Diskette A
4. Internal LAN
Max Battery Life
Default
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