HP pavilion ZE1000 Service Manual
hp
pavilion notebook
ze1000 series
troubleshooting
and self-repair
guide
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Notice
This manual and any examples contained herein are provided “as is” and are subject to change without
notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual,
including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential
damages in connection with the furnishing, performance, or use of this manual or the examples herein.
Consumer transactions in Australia and the United Kingdom: The above disclaimers and limitations
shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the
statutory rights of Consumers.
© Copyright Hewlett-Packard Company 2000–2002. All rights reserved. Reproduction, adaptation, or
translation of this manual is prohibited without prior written permission of Hewlett-Packard Company,
except as allowed under the copyright laws.
The programs that control this product are copyrighted and all rights are reserved. Reproduction,
adaptation, or translation of those programs without prior written permission of Hewlett-Packard Co.
is also prohibited.
Portions of the programs that control this product may also be copyrighted by Microsoft Corporation,
Insyde Systems, Conexant Systems Incorporated, VIA Technologies Incorporated, ALPS Electric
(USA) Incorporated, and Adobe Systems Incorporated. See the individual programs for additional
copyright notices.
Microsoft®, MS-DOS®, and Windows® are U.S. registered trademarks of Microsoft Corporation.
TrackPoint™ is a U.S. trademark of International Business Machines. Adobe® and Acrobat® are
trademarks of Adobe Systems Incorporated.
All certifications may not be completed at product introduction.
This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final
delivery to the buyer.
Hewlett-Packard Company
HP Notebook Customer Care
1000 NE Circle Blvd., MS 425E
Corvallis, OR 97330, U.S.A.
Edition History
Edition 1........................ January 2002
ii ze1000 Series Troubleshooting and Self-Repair Guide
Contents
Product Information.........................................................................................................5
Notebook Features............................................................................................................................5
Operating the Notebook....................................................................................................................8
Turning the Notebook On and Off.............................................................................................8
Resetting the Notebook..............................................................................................................9
Changing the Boot Device.........................................................................................................9
Hardware Specifications.................................................................................................................10
Troubleshooting and Diagnostics...................................................................................11
Audio Problems .......................................................................................................................11
CD and DVD Problems ...........................................................................................................12
Display Problems.....................................................................................................................13
Hard Disk Drive Problems.......................................................................................................14
Heat Problems..........................................................................................................................15
Keyboard, Touch Pad, and Mouse Problems...........................................................................15
LAN Problems.........................................................................................................................16
Memory Problems....................................................................................................................17
Modem Problems.....................................................................................................................17
One-Touch Button Problems ...................................................................................................19
Parallel and USB Problems......................................................................................................20
PC Card (PCMCIA) Problems.................................................................................................21
Performance Problems.............................................................................................................22
Power and Battery Problems....................................................................................................22
Printing Problems.....................................................................................................................23
Startup Problems......................................................................................................................24
Standby and Resume Problems................................................................................................24
Using the e-Diagtools Diagnostic Tests..........................................................................................25
Using the BIOS Configuration Utility............................................................................................26
Reinstalling and Updating Software..............................................................................29
Recovering the Factory Software Installation.................................................................................29
Updating the Notebook BIOS.........................................................................................................30
Updating the Windows Drivers......................................................................................................30
Removing and Replacing Parts......................................................................................31
Removing the Battery.....................................................................................................................32
Removing the Hard Disk Drive......................................................................................................33
Removing an SDRAM Module......................................................................................................35
Removing the Keyboard Cover ......................................................................................................37
Removing the Keyboard.................................................................................................................38
Removing the Optical Drive (DVD, DVD/CD-RW)......................................................................40
Replacing Small Parts and Accessories..........................................................................................42
Reference Information.................................................................................................... 43
Password Removal Policy..............................................................................................................43
Hewlett-Packard Display Quality Statement..................................................................................43
ze1000 Series Troubleshooting and Self-Repair Guide iii
Figures
Figure 1. Front View...............................................................................................................................5
Figure 2. Back View................................................................................................................................6
Figure 3. Bottom View............................................................................................................................6
Figure 4. Main Status Lights...................................................................................................................7
Figure 5. Keyboard Status Lights............................................................................................................7
Figure 6. Pressing the System-Off Switch...............................................................................................9
Figure 7. Removing the Battery ............................................................................................................32
Figure 8. Removing the Hard Disk Drive..............................................................................................33
Figure 9. Removing the Hard Disk Tray...............................................................................................34
Figure 10. Removing an SDRAM Module............................................................................................36
Figure 11. Installing an SDRAM Module.............................................................................................36
Figure 12. Removing the Keyboard Cover............................................................................................37
Figure 13. Opening the Keyboard.........................................................................................................38
Figure 14. Removing the Optical Drive................................................................................................41
Tables
Table 1. Battery Replacement Part Numbers........................................................................................32
Table 2. Hard Disk Drive Replacement Part Numbers..........................................................................33
Table 3. SDRAM Module Replacement Part Numbers.........................................................................35
Table 4. Keyboard Cover Replacement Part Numbers..........................................................................37
Table 5. Keyboard Replacement Part Numbers ....................................................................................38
Table 6. Optical Drive Replacement Part Numbers ..............................................................................40
Table 7. Replacing Small Parts .............................................................................................................42
Table 8. Accessories..............................................................................................................................42
iv ze1000 Series Troubleshooting and Self-Repair Guide
Product Information
This section introduces the notebook and its components, and briefly describes its basic operation.
Notebook Features
Figure 1. Front View
1. One-Touch buttons (programmable).
2. Power button.
3. Touch pad (pointing device).
4. Scroll up/down toggle.
5. Power/battery status lights.
6. Left and right click buttons.
7. Speakers.
8. DVD or DVD/CD-RW drive (with eject
button).
9. Keyboard status lights.
10. Latch.
ze1000 Series Troubleshooting and Self-Repair Guide Product Information 5
Figure 2. Back Vie w
11. Kensington lock slot (security connector).
12. AC adapter jack.
13. USB ports (2).
14. External monitor (VGA) port (colored blue).
15. Parallel port (colored burgundy).
16. Modem port.
17. LAN port and indicators (selected models).
18. Headphone jack (colored lime green) and
external microphone jack (colored pink).
19. PC card slot and eject button.
20. Floppy disk drive.
Figure 3. Bottom Vi ew
21. Battery.
22. Hard disk drive.
23. Battery latch.
24. RAM expansion cover.
25. System-off switch.
6 Product Information ze1000 Series Troubleshooting and Self-Repair Guide
Figure 4. Main Stat us Li ghts
1. Battery charge.
Green: the AC adapter is connected and the battery is fully charged.
•
Amber: the AC adapter is connected and the battery is charging.
•
Red: the AC adapter is connected and the battery has a fault.
•
Off: the AC adapter is not connected or the battery is missing.
•
2. Power mode.
Steady green: the notebook is on (even if the display is off).
•
Flashing green: the notebook is on standby.
•
Off: the notebook is off or in hibernation.
•
Figure 5. Keyboard Status Lights
1. Caps Lock. Caps Lock is active.
2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the
embedded keypad.)
3. Scroll Lock. Scroll Lock is active.
4. Floppy disk drive activity. The notebook is accessing the floppy disk drive.
5. Hard disk drive activity. The notebook is accessing the hard disk drive.
6. CD/DVD drive activity. The notebook is accessing the CD/DVD drive.
ze1000 Series Troubleshooting and Self-Repair Guide Product Information 7
Operating the Notebook
Note
This manual describes the notebook in its original factory configuration, with all settings at their
default values.
Turning the Notebook On and Off
Power mode To enter this mode To turn on again
On
Power mode status light is green.
Standby
Saves significant power.
Turns off the display and other components.
Maintains the current session in RAM.
Restarts quickly.
Restores network connections.
Power mode status light flashes green.
Hibernation
Saves maximum power.
Saves the current session to disk, then turns off.
Restores network connections.
Power mode status light is off.
Turn off
Saves maximum power.
Turns off without saving the current session.
At startup, resets everything, starts a new session,
and restores network connections.
Power mode status light is off.
Press the power button.
Click Start, Turn Off Computer,
Stand By.
–or–
Press the power button.
–or–
Allow timeout.
Click Start, Turn Off Computer,
then press and hold Shift and
click Hibernate.
–or–
Allow timeout.
Click Start, Turn Off Computer,
Turn Off.
–or–
Press and hold the power
button for four seconds. (Do this
only if the Start menu procedure
doesn’t work.)
Press the power button
to quickly resume your
session.
Press the power button
to resume your session.
Press the power button
to start with a new
session.
8 Product Information ze1000 Series Troubleshooting and Self-Repair Guide
Resetting the Notebook
If Windows or the notebook stops responding, and you cannot turn the notebook off, try the following
in the order listed. Press the power button to restart.
•
If possible, restart or turn off the notebook from within Windows: click Start, Turn Off Computer,
Restart (or Turn Off).
•
Press Ctrl+Alt+Del, then click Shut Down, Restart (or Turn Off).
•
Press and hold the power button for about four seconds.
•
If the notebook still does not turn off, use a straightened paper clip to press the system-off switch
on the bottom of the notebook, near the RAM access door.
Figure 6. Pressing the System-Off Switch
Changing the Boot Device
The notebook normally boots from its internal hard disk. You can also boot the notebook from a
floppy disk drive, the CD/DVD drive, or a local area network (LAN).
1.
Restart the notebook: click Start, Turn Off Computer, Restart.
2.
When the HP logo appears, press Esc to display the Boot menu.
3.
Use the arrow keys to select the boot device, and press Enter.
If you want to boot from a specific device whenever it is present, change the boot order using the
BIOS configuration utility—see “Using the BIOS Configuration Utility” on page 26.
ze1000 Series Troubleshooting and Self-Repair Guide Product Information 9
Hardware Specifications
The specifications shown below are subject to change. For the latest specifications, see the HP
Notebook web site (www.hp.com/notebooks).
Physical Attributes
CPU
Chip Set
RAM
Mass Storage
CD/DVD Drive
Display
Video Chip
Keyboard and
Pointing Devices
Audio
Power
I/O Ports
Expandability
Options
Environmental Limits
13.03 x 10.72 x 1.59 in (319 x 260 x 33 mm).
6.0 lbs (2.7 kg) minimum.
Technology code GE: AMD Duron and Athlon, 200-MHz FSB.
Technology code GE: VIA KN133 + VT8231.
133-MHz SDRAM (PC133).
Maximum memory upgrade to 1 GB by two 512-MB SODIMM (144-pin/3.3 V) modules
in two 1.25-in slots.
9.5-mm, 2.5-in hard disk drive.
1.44-MB floppy disk drive.
24x CD-ROM, 24x8x DVD, 8x4x24x DVD/CD-RW (or higher).
14.1-in XGA (1024x768) TFT LCD.
Integrated AGP, 3D embedded in VIA Twister.
87/88/90-key spill-proof QWERTY keyboard with 101/102 key emulation.
Embedded numeric keypad.
12 function (Fn) keys.
Touch pad.
Left and right click buttons, center scroll button.
Two stereo speakers.
Color-coded jacks: headphone-out (lime green) and microphone-in (pink).
Rechargeable lithium-ion battery (55 W) or NiMH battery (38.4 W).
Low-battery warning.
Suspend/resume capability .
AC adapter (DC-in) jack.
Universal AC adapter: 100–240 Vac (50/60 Hz) input, 19 Vdc output,
60–65 W.
25-pin bi-directional high-speed ECP/EPP parallel (burgundy).
15-pin external monitor (VGA) video out port (blue).
Two universal serial bus (USB) ports.
Built-in modem, supporting Wake up on Ring# from D3 (hot) with AC-in.
One Type II or Type III 16-/32-bit PCMCIA slot.
128/256/512-MB PC133 SODIMM: 3.3 V, 144-pin, SDRAM.
Built-in LAN.
Operating temperature: 0 to 40 °C (32 to 104 °F).
Storage temperature: –20 to 65 °C (–4 to 149 °F).
Operating humidity: 20% (10% on some models) to 90% RH (0 to 40 °C).
Operating altitude: up to 3,000 m (10,000 ft) at 25 °C (77 °F).
Storage altitude: up to 12,000 m (40,000 ft).
10 Product Information ze1000 Series Troubleshooting and Self-Repair Guide
Troubleshooting and Diagnostics
This section contains solutions to several types of problems you may encounter when using the
notebook. Try the solutions one at a time, in the order in which they are presented.
You can also find technical tips and software updates for the notebook at the HP Business Support
web site (www.hp.com/go/bizsupport).
Audio Problems
If no sound is audible
•
Press Fn+Page Up several times.
•
Click the speaker icon in the taskbar (if present), and make sure Mute is not checked and the
Volume slider is not set to the bottom.
•
Double-click the speaker icon in the taskbar and make sure the audio source is not muted. If the
source is not displayed, click Options, Properties, and select the source from the volume control
list.
If sound does not rec or d
•
Make sure the microphone is securely connected to the microphone jack.
•
Check the software controls for recording sound: Click Start, All Programs, Accessories,
Multimedia (or Entertainment), Sound Recorder.
•
Double-click the speaker symbol in the taskbar. Then click Options, Properties, and make sure the
microphone is enabled in the recording controls.
•
Test the audio with the e-Diagtools diagnostics— see “Using the e-Diagtools Diagnostic Tests”
on page 25.
If the PC card detection beep(s) at startup ar e very loud and volume cannot be adjusted
•
Download the latest audio driver from the technical support area of the HP notebook web site
(www.hp.com/notebooks).
If you hear a loud high-pitched whine (feedback) from the speakers
•
Double-click the speaker symbol in the taskbar, and try reducing the master volume.
ze1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 11
CD and DVD Problems
If you can’t boot fro m a CD in the CD/DVD dr i ve
•
Make sure the CD is bootable, such as a Recovery CD.
•
Make sure the CD-ROM/DVD drive is selected as the boot device—see “Changing the Boot
Device” on page 9.
•
Restart the notebook.
•
Test the CD/DVD drive with the e-Diagtools diagnostics—see “Using the e-Diagtools Diagnostic
Tests” on page 25.
If a CD or DVD plays erratically
•
Dirt or smudges can cause a disk to skip. Clean the disk with a soft cloth. If the disk is badly
scratched, it may have to be replaced.
•
Media Player may perform inconsistently when playing DVDs. For best results, use Win DVD.
•
Some DVDs include software called “PC Friendly.” You generally should not install this
software, as it can cause errors or erratic play. If needed, uninstall it and restart the notebook.
If a DVD movie stops playing in the middle
•
You may have accidentally paused the DVD movie. Press the Play button to continue.
•
The DVD may be double-sided. Open the DVD tray and read the text near the center of the disk.
If it says Side A, turn the disk over.
If you get a Region Code error when pl aying a DVD movi e
•
DVDs have regional codes embedded in their disk data. These codes prevent DVD movies from
being played outside the region of the world in which they are sold. If you get a Region Code
error, you are trying to play a DVD intended for a different region.
Important: Most DVD drives let you change the region code only a limited number of times
(usually no more than four) to allow you to set the proper region code for your area. Please note
that when you reach this limit, your last change to the region code will be hard-coded on the DVD
drive, and will be permanent. Your HP warranty does not cover the expense of correcting this
situation.
Refer to the help for your DVD player software for details about setting region codes.
If the notebook cannot read a C D or DVD
•
Make sure the disk is properly inserted, and snapped down onto the spindle in the center of the
tray.
•
For a single-sided CD or DVD, make sure the disk is placed in the drive with the label facing up.
•
Clean the disk with a soft cloth.
•
Wait 5 to 10 seconds after closing the tray for the notebook to recognize the disk.
•
Remove the disk from the drive, then restart the notebook.
•
If you created the CD on a CD-RW drive module, try using a different media brand. For best
results use HP certified media. While other media may work, HP cannot guarantee compatibility.
12 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide
If a DVD movie doesn’t fill the screen
•
Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen
format, black bands appear at the top and bottom of the screen. To view the standard format, turn
the disk over and play the other side.
If a DVD doesn’t play with two displays
•
Before starting the DVD player, press Fn+F5 to switch to one display. You cannot switch displays
once the DVD player is started.
•
If you’re using both displays, the DVD image will not appear on any display set up as
“secondary.” Click Start, Control Panel, Appearance and Themes, Display. Click Advanced on
the Settings tab, then click the S3Display tab and change settings.
Display Problems
If the notebook is on, but the screen is blank
•
Move the mouse or tap the touch pad. This will wake the display if it is off.
•
Try pressing Fn+F2 to increase the brightness.
•
Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state
you started from.)
•
If the notebook is cold, allow it to warm up.
If the screen is difficult to read
•
Make sure the display resolution is set to its default of 1024×768: click Start, Control Panel,
Appearance and Themes, Display, Settings.
If part of the Windows de sktop is not visibl e and you have to scroll down to see the
taskbar, or does not fill the entire display and has a black bord er
•
The display resolution may be set incorrectly. Adjust as needed.
If an external display does n ot work
•
Check the connections.
•
Press Fn+F5 in case the external monitor was disabled. (Do this three times to return to the state
you started from.)
•
Test the display with the e-DiagTools diagnostics—see “Using the e-Diagtools Diagnostic Tests”
on page 25.
ze1000 Series Troubleshooting and Self-Repair Guide Troubleshooting and Diagnostics 13
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