HP Pavilion x360 Service Guide

HP Pavilion x360 Convertible PC
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2014 Hewlett-Packard Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windowsare U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
First Edition: August 2014
Document Part Number: 781538-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See for http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ........................................................................................................................................... 1
2 External component identification ..................................................................................................................... 5
Display .................................................................................................................................................. 5
Buttons and speakers ........................................................................................................................... 6
Keys ..................................................................................................................................................... 7
Lights .................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 9
Left side .............................................................................................................................................. 10
Right side ........................................................................................................................................... 11
Bottom ................................................................................................................................................ 12
3 Illustrated parts catalog ................................................................................................................................... 13
Locating the serial number, product number, and model number ...................................................... 13
Computer major components ............................................................................................................. 14
Display assembly components ........................................................................................................... 18
Miscellaneous parts ............................................................................................................................ 19
Sequential part number listing ............................................................................................................ 20
4 Removal and replacement preliminary requirements ..................................................................................... 25
Tools required .................................................................................................................................... 25
Service considerations ....................................................................................................................... 25
Plastic parts ....................................................................................................................... 25
Cables and connectors ...................................................................................................... 25
Grounding guidelines ......................................................................................................................... 26
Electrostatic discharge damage ......................................................................................... 26
Packaging and transporting guidelines ............................................................. 27
Workstation guidelines ..................................................................... 27
5 Removal and replacement procedures ........................................................................................................... 29
Computer feet ..................................................................................................................................... 29
Keyboard/top cover ............................................................................................................................ 30
TouchPad ........................................................................................................................................... 33
Battery ................................................................................................................................................ 34
Hard drive ........................................................................................................................................... 35
WLAN module .................................................................................................................................... 36
v
Audio/USB board ................................................................................................................................ 38
Fan ..................................................................................................................................................... 39
Speakers ............................................................................................................................................ 40
Power button board ............................................................................................................................ 41
Display assembly ............................................................................................................................... 42
Power connector cable ....................................................................................................................... 48
System board ..................................................................................................................................... 49
Heat sink ............................................................................................................................................ 51
Memory module .................................................................................................................................. 53
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ............................................................ 55
Starting Setup Utility (BIOS) ............................................................................................................... 55
Updating the BIOS ............................................................................................................................. 55
Determining the BIOS version ........................................................................................... 55
Downloading a BIOS update ............................................................................................. 56
Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 57
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 57
7 Specifications .................................................................................................................................................. 58
8 Backing up, restoring, and recovering ............................................................................................................ 59
Creating recovery media and backups ............................................................................................... 59
Creating HP Recovery media ............................................................................................ 60
Restore and recovery ......................................................................................................................... 61
Recovering using HP Recovery Manager .......................................................................... 62
What you need to know ..................................................................................... 62
Using the HP Recovery partition (select models only) ...................................... 63
Using HP Recovery media to recover ............................................................... 63
Changing the computer boot order ................................................................... 63
Removing the HP Recovery partition (select models only) ................................................ 64
9 Power cord set requirements .......................................................................................................................... 65
Requirements for all countries ............................................................................................................ 65
Requirements for specific countries and regions ............................................................................... 65
10 Recycling ...................................................................................................................................................... 67
Index ................................................................................................................................................................... 68
vi

1 Product description

Category Description Computer models equipped
with an AMD processor
Product Name HP Pavilion x360
Convertible PC
Processor
Chipset AMD integrated soldered-on-
AMD® A8-6410 2.00-GHz
(SC turbo up to 2.40-GHz) processor (1600-MHz FSB,
2.00-MB L2 cache, quad core, 15 W)
AMD A6-6310 1.80-GHz
(SC turbo up to 2.40-GHz) processor (1600-MHz FSB,
2.00-MB L2 cache, quad core, 15 W)
Intel® Core® i5-4210U
1.70-GHz (SC turbo up to
2.70-GHz) processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W)
Intel Core i3-4030U 1.90-
GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W)
circuit (SOC) fusion controller hub (FCH)
× ×
×
×
×
Computer models equipped
with an Intel processor
Intel integrated SOC FCH ×
Graphics Internal Graphics: AMD
Radeon™ R5 Graphics on computer models equipped with an AMD A8-6410 processor; AMD Radeon R4 Graphics on computer models equipped with an AMD A6-6310 processor;
Support for DX11, HD decode, and HDMI
Internal Graphics: Intel HD
Graphics 4400
Graphics
Panel 13.3-in (1368×768), AntiGlare,
(continued)
Internal Graphics: Support for DX11, HD decode, and HDMI
high-definition (HD), light­emitting diode (LED), low­voltage differntial-signalling (LVDS), WUXGA, TouchScreen with flush glass and MultiTouch enabled; 16:9 ultra-wide aspect
×
×
×
× ×
1
Category Description Computer models equipped
with an AMD processor
ratio; typical brightness: 200 nits; ultraslim (2.5-mm)
Computer models equipped
with an Intel processor
Memory 2 SODIMM slots
DDR3L-1600MHz
Support for DDR3L-1600MHz
Support for dual channel
Supports up to 8096-MB maximum on-board system memory
Hard drive Support for 6.35-cm (2.5-in) hard
drives in 7.2-mm (.28-in) and
7.0-mm (.28-in) thicknesses
Support for Accelerometer hard drive protection
Support for the following single hard drive configurations:
1-TB, 5400-rpm, 7.2-mm
750-GB, 5400-rpm, 7.2-mm
500-GB, 5400-rpm, 7.0-mm
Support for 500-GB, 5400-rpm,
7.0-mm + 8-GB NAND Hybrid hard drive
Support for M2 SATA-3 next generation form factor (NGFF) solid-state drives in the following configurations:
× ×
× ×
256-MB multi-level cell
(MLC)
256-MB triple-level cell
(TLC)
128-MB (MLC)
128-MB (TLC)
Optical drive 9.5-mm tray load, SATA,
external, USB, DVD±RW DL SuperMulti Drive
Audio and video Webcam: HP TrueVision HD,
fixed (no tilt), with activity light, 1280×720 by 30 frames per second
Audio and video
(continued)
Sensors Accelerometer × ×
Dual digital microphones with appropriate echo-cancellation and noise-suppression software
Beats audio
Two speakers
× ×
× ×
× ×
2 Chapter 1 Product description
Category Description Computer models equipped
with an AMD processor
eCompass
Gyroscope
Computer models equipped
with an Intel processor
Ethernet Integrated 10/100 network
interface card (NIC)
Wireless Integrated wireless local area
network (WLAN) options by way of wireless module
One built-in WLAN antenna (in display assembly)
Support for the following WLAN modules:
Broadcom BCM943142HM
802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 HMC Combo Adapter
Intel Dual Band Wireless-
AC 3160 802.11ac 1×1 WiFi + BT 4.0 Combo Adapter
Qualcomm Atheros
AR9565 802.11b/g/n 1×1 WiFi + BT 4.0 Combo Adapter
External media cards HP multiformat Micro Digital
Media Reader Slot with push­push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).
× ×
× ×
× ×
Ports
Keyboard/pointing devices
AC adapter HP Smart plug
(4.5mm barrel)
Audio: one combo audio-
out (headphone)/audio-in (microphone) jack, supports jack auto-detection
High-definition multimedia
interface (HDMI) v.1.4, supporting up to 1080p, 1920×1080 at 60 Hz
RJ45/Ethernet
USB 3.0 (2)
USB 2.0
Full-size, textured, chiclet-style keyboard,
Touchpad requirements:
Clickpad with image sensor
Taps enabled as default
× ×
× ×
3
Category Description Computer models equipped
with an AMD processor
Multi-touch gestures
enabled
Ability to turn on and off
Support for Microsoft®
Windows® 8.1 modern TouchPad gestures
Support for PS/2, SMBus
Default on for 2-finger scroll
and pinch
Computer models equipped
with an Intel processor
Power requirements Support for 65-W HP Smart
adapter (non-PFC, EM, 3-wire,
4.5-mm) and 45-W HP Smart adapter (non-PFC, RC, 3-wire,
4.5-mm) AC adapters
Support for a 3-cell, 43-WHr,
2.83-AHr, Li-ion battery (includes cable)
Security Support for security cable lock
Support for Trust Platfom Module (TPM)
Operating system Microsoft Windows 8.1 Standard × ×
Serviceability End user replaceable parts:
AC adapter
× ×
× ×
× ×
4 Chapter 1 Product description

2 External component identification

Display

Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLANs.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models
allow you to video conference and chat online using streaming video. To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications.
(5) Windows button Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you to
the previous screen.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the
Environmental Notices
and then select the HP Support Assistant app.
that applies to your country or region. To access this guide, from the Start screen, type support,
Regulatory, Safety, and
Display 5

Buttons and speakers

Item Component Description
(1) Power button
(2) Speakers (2) Produce sound.
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.
6 Chapter 2 External component identification

Keys

Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with the b key or the esc key.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Action keys Execute frequently used system functions.
Keys 7

Lights

Item Component Description
(1) Power light
(2) Caps lock light On: Caps lock is on, which switches the keys to all
(3) Mute light
On: The computer is on.
Blinking: The computer is in the Sleep state, a
powersaving state. The computer shuts off power to the display and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation is
a power-saving state that uses the least amount of power.
capital letters.
Amber: Computer sound is off.
Off: Computer sound is on.
8 Chapter 2 External component identification

TouchPad

Item Component Description
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9

Left side

Item Component Description
(1) Power button
(2) Vents (2) Enable airflow to cool internal components.
(3) USB 2.0 port Connects an optional USB device, such as a keyboard,
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
mouse, external drive, printer, scanner or USB hub.
(4) Audio-out (headphone)/Audio-in
(microphone) jack
10 Chapter 2 External component identification
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices
this guide, from the Start screen, type support, and then select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
. To access
Item Component Description
(5) Volume button Controls speaker volume.

Right side

Item Component Description
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-in (microphone).
To decrease speaker volume, press the – edge of the button.
To increase speaker volume, press the + edge of the button.
(1) Hard drive light
(2) Memory card reader Reads optional memory cards that store, manage, share, or
(3) USB 3.0 ports (2) Each USB 3.0 port connects an optional USB device, such
(4) HDMI port Connects an optional video or audio device, such as a
(5) RJ-45 (network) jack/status lights Connects a network cable.
(6) AC adapter light
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
access information.
To insert a card: Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.
To remove a card:
Press in on the card it until it pops out.
as a keyboard, mouse, external drive, printer, scanner or USB hub.
highdefinition television, any compatible digital or audio component, or a high-speed HDMI device.
White: The network is connected.
Amber: Activity is occurring on the network.
On: The AC adapter is connected and the battery
is charged.
Off: The computer is using battery power.
Right side 11

Bottom

Item Component Description
(7) Power connector Connects an AC adapter.
(8) Security cable slot Attaches an optional security cable to the computer.
The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Item Component Description
(1) Vents (2) Enable airflow to cool internal components.
(2) Speakers (2) Produce sound.
12 Chapter 2 External component identification
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Locating the serial number, product number, and model number

The product name (1), serial number (2), product number (3), warranty information (4), and model name (5) are located on the bottom of the computer. You may need this information when you travel internationally or when you contact support.
Locating the serial number, product number, and model number 13

Computer major components

14 Chapter 3 Illustrated parts catalog
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see Display assembly components on page 18.
(2) TouchPad (includes cable):
For use only on computer models equipped with an AMD processor 774393-001
For use only on computer models equipped with an Intel processor 783028-001
(3) Keyboard/top cover (includes keyboard cable):
For use on all computer models:
For use in Canada 767823-DB1
For use in the Czech Republic and Slovakia 767823-FL1
For use in Denmark, Finland, and Norway 767823-DH1
For use in France 767823-051
For use in Germany 767823-041
For use in Latin America 767823-161
For use in the Netherlands 767823-B31
For use in Russia 767823-251
For use in Spain 767823-071
For use in Switzerland 767823-BG1
For use in the United Kingdom and Singapore 767823-031
For use in the United States 767823-001
For use only on computer models equipped with an Intel processor:
For use in Belgium 767823-A41
For use in Bulgaria 767823-261
For use in Greece 767823-151
For use in Hungary 767823-211
For use in Israel 767823-BB1
For use in Italy 767823-061
For use in Portugal 767823-131
For use in Romania 767823-271
For use in Saudi Arabia 767823-171
For use in Slovenia 767823-BA1
For use in Turkey 767823-141
(4) Fan (includes cable) 768021-001
(5) System board (includes a graphics subsystem with UMA memory and replacement thermal material):
Computer major components 15
Item Component Spare part number
Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor
(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W) and the Windows 8 Standard operating system
Equipped with an AMD A8-6410 2.00-GHz (SC turbo up to 2.40-GHz) processor
(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W) and a non-Windows 8 Standard operating system
Equipped with an AMD A6-6310 1.80-GHz (SC turbo up to 2.40-GHz) processor
(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system
Equipped with an AMD A6-6310 1.80-GHz (SC turbo up to 2.40-GHz) processor
(1600-MHz FSB, 2.00-MB L2 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system
Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz)
processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and the Windows 8 Standard operating system
Equipped with an Intel Core i5-4210U 1.70-GHz (SC turbo up to 2.70-GHz)
processor (1600-MHz FSB, 3.00-MB L3 cache, dual core, 15 W) and a non­Windows 8 operating system
Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB
L3 cache, dual core, 15 W) and the Windows 8 Standard operating system
Equipped with an Intel Core i3-4030U 1.90-GHz processor (1600-MHz FSB, 3.00-MB
L3 cache, dual core, 15 W) and a non-Windows 8 operating system
(6) Heat sink (includes replacement thermal material and 4 captive screws, secured by C-clips):
769075-501
769075-001
769076-501
769076-001
767820-501
767820-001
767822-501
767822-001
For use only on computer models equipped with an AMD processor 769236-001
For use only on computer models equipped with an Intel processor 768022-001
(7) Audio/USB board (includes audio jack, cable, and USB port) 768011-001
(8) Memory modules (2, PCL3, 12800, 1600-MHz):
8 GB 693374-005
4 GB 691740-005
2 GB 691739-005
(9) Battery, 3-cell, 43-WHr, 2.83-AHr, Li-ion (includes cable) 761230-005
(10) WLAN module:
Broadcom BCM943142HM 802.11 bgn 1×1 Wi-Fi + Bluetooth 4.0 HMC
Combo Adapter
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0
Combo Adapter
Qualcomm Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter 733476-005
(11) Hard drive (SATA, 7.0-mm, does not include hard drive bracket or hard drive connector adapter):
NOTE: The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit,
spare part number 768020-001.
1-TB, 5400-rpm 762990-005
753076-005
784638-005
750-GB, 5400-rpm 752099-005
16 Chapter 3 Illustrated parts catalog
Item Component Spare part number
500-GB, 5400-rpm 683802-006
500-GB, 5400-rpm, Hybrid 8-GB 732000-005
(12) Power connector cable 768012-001
(13) Speakers (includes left and right speakers and cables) 768024-001
(14) Power button board (includes cable) 768009-001
(15) Bottom cover:
For use only on computer models equipped with an AMD processor:
In natural silver finish for use in Europe, the Middle East, and Africa 784138-001
In natural silver finish for use in Latin America and North America 784139-001
In vibrant red finish for use in Europe, the Middle East, and Africa 784136-001
In vibrant red finish for use in Latin America and North America 784137-001
For use only on computer models equipped with an Intel processor:
In natural silver finish 793071-001
In vibrant red finish 793072-001
Rubber Kit (not illustrated, includes bottom cover screw covers, computer feet, and display bezel screw covers):
For use only on computer models in natural silver finish 768019-001
For use only on computer models in vibrant red finish 768018-001
Computer major components 17
Loading...
+ 53 hidden pages