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Maintenance and Service Guide
HP Pavilion Gaming 17 Laptop PC
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© Copyright 2019 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
DisplayPort and the DisplayPort logo are
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries. Intel, Core, and
Optane are trademarks of Intel Corporation or
its subsidiaries in the U.S. and/or other
countries. NVIDIA and GeForce are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries.
SDHC, SDXC, and microSD are trademarks or
registered trademarks of SD-3C LLC. Windows
is either a registered trademark or trademark
of Microsoft Corporation in the United States
and/or other countries. Miracast is a registered
trademark of the Wi-Fi Alliance.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
First Edition: May 2019
Document Part Number: L57950-001
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Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.
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iv Important Notice about Customer Self-Repair Parts
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Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by applicable safety standards.
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vi Safety warning notice
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Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Rear ...................................................................................................................................................................... 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 17
Cables ................................................................................................................................................................... 18
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Workstation guidelines ..................................................................................................................... 23
Electrostatic discharge information .................................................................................................................... 23
Generating static electricity .............................................................................................................. 24
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 25
Grounding the work area ................................................................................................................... 25
Recommended materials and equipment ........................................................................................ 25
Packaging and transporting guidelines .............................................................................................................. 26
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5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Solid-state drive and Optane Memory Module ................................................................................. 30
Memory module ................................................................................................................................ 31
Hard drive assembly .......................................................................................................................... 33
6 Removal and replacement procedures for authorized service provider parts .................................................... 35
Component replacement procedures .................................................................................................................. 35
Battery ............................................................................................................................................... 35
WLAN module .................................................................................................................................... 37
Touchpad ........................................................................................................................................... 39
Vent covers ........................................................................................................................................ 40
Fan shields ......................................................................................................................................... 42
Heat sink/fan assembly .................................................................................................................... 43
USB board .......................................................................................................................................... 46
Power connector ............................................................................................................................... 47
System board .................................................................................................................................... 48
Speakers ............................................................................................................................................ 50
Power button board .......................................................................................................................... 51
Display assembly ............................................................................................................................... 52
Keyboard/top cover ........................................................................................................................... 59
7 Using Setup Utility (BIOS) ............................................................................................................................. 60
Starting Setup Utility (BIOS) ................................................................................................................................ 60
Updating Setup Utility (BIOS) .............................................................................................................................. 60
Determining the BIOS version ........................................................................................................... 60
Downloading a BIOS update .............................................................................................................. 61
8 Using HP PC Hardware Diagnostics ................................................................................................................ 62
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 64
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Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65
9 Backing up, restoring, and recovering ........................................................................................................... 67
Backing up information and creating recovery media ........................................................................................ 67
Using Windows tools ......................................................................................................................... 67
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 67
Restoring and recovery ........................................................................................................................................ 68
Restoring, resetting, and refreshing using Windows tools .............................................................. 68
Recovering using HP Recovery media ............................................................................................... 68
Changing the computer boot order ................................................................................................... 68
10 Specications ............................................................................................................................................ 69
11 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specic countries and regions ................................................................................................ 71
12 Recycling .................................................................................................................................................. 73
Index ............................................................................................................................................................. 74
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1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion Gaming 17 Laptop PC
Model numbers: 17-cd0001 – 17-cd0999, 17t-cd000
Processor Intel® Core™ i7-9750H (2.6 GHz, turbo up to 4.5 GHz, 2666 MHz FSB, 12 MB L3 cache, six core, 45 W)
Intel Core i5-9300H (2.4 GHz, turbo up to 4.1 GHz, 2666 MHz FSB, 8 MB L3 cache, quad core, 45 W)
Graphics Hybrid graphics
NVIDIA® GeForce® GTX 1660Ti with up to 6 GB of dedicated video memory
NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory
NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory
Supports HD decode, DX12, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
Supports MR compatible (60 Hz frame)
Display panel 43.9 cm (17.3 in) full high-denition (FHD) (1920 × 1080), WLED, UWVA, antiglare, slim-at (3.5
mm), narrow bezel, 300 nits; Microsoft HDR Streaming Capable
● eDP 1.4 + PSR, 144 Hz display
● eDP 1.4 + PSR2, 60 Hz display
Memory Two SODIMM slots, customer accessible/upgradeable
DDR4-2666 dual channel support
Supports up to 32 GB maximum system memory in the following congurations:
● 32 GB (16 GB × 2)
● 16 GB (16 GB × 1 or 8 GB × 2)
● 12 GB (8 GB × 1 + 4 GB × 1)
● 8 GB (8 GB × 1 or 4 GB × 2)
Storage Supports 7.0 mm/7.2 mm/9.5 mm, 2.5 in SATA hard drives
Support for solid-state drive + hard drive
Support for NGFF M.2 solid-state drive with SATA/PCIe co-layout port
Accelerometer/hard drive protection support
Single hard drive congurations
2 TB, 5400 rpm, 9.5 mm/7.2 mm
1 TB, 7200 rpm, 9.5 mm/7.2 mm
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Table 1-1 Product components and their descriptions (continued)
Category Description
Dual storage congurations
512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
512 GB, PCIe, value, solid-state drive + 1 TB, 7200 rpm hard drive
256 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive
256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
128 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive
128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
PCIe-3 × 4, NVMe, TLC, M.2 solid-state drive
1 TB
512 GB
256 GB
PCIe, NVMe, value, M.2 solid-state drive
512 GB
256 GB
Intel Optane™ (3D Xpoint) Solution (PCIe) Gen3 × 2, solid-state drive
32 GB (Optane) + 512 GB solid-state drive
Audio Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Video HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise
suppression
RJ-45 (network) jack Integrated 10/100/1000 NIC
Supports Network Booster
Sensors Accelerometer
Wireless networking Integrated wireless option with dual antennas (M.2/MIPI/BRI)
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (non-vPro) (MU-MIMO, Gigabit Wi-Fi
speeds supported)
Support for Wi-Fi CERTIFIED Miracast™-certied devices
Ports HP Smart Plug AC adapter
2 Chapter 1 Product description
Audio-out (headphone)/Audio-in (microphone) combo jack
RJ-45 (network) jack
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Table 1-1 Product components and their descriptions (continued)
Category Description
High-denition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto
adjust panel resolution to t embedded panel and external monitor connected)
USB 3.1 Gen 1 Type A ports (3); two on right side, one on left side; supports HP Sleep & Charge (left
side)
USB 3.1 Gen 1 Type-C port (supports data transfer, Power Delivery 3.0, DisplayPort™ 1.4 4K output
up to 4096 × 2160 [60 Hz]; supports HP Sleep & Charge)
Media card reader Supports microSD™/SDHC™/SDXC™
Push-push insertion/removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for solid-state drive
Keyboard/pointing devices Keyboard
Full-sized, backlit, island-style, keyboard with numeric keypad
Full-sized, non-backlit, island-style, keyboard with numeric keypad
Touchpad requirements
ClickPad with image sensor
Multitouch gestures enabled
Support for Precision Touchpad
Support for modern trackpad gestures
Taps enabled as default
Power requirements Battery
Supports a 3-cell, 52.5 Wh, 4550 mAh, polymer battery
Supports battery life enhancement
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapter (PRC, slim barrel, 4.5 mm)
200 W
150 W
135 W
Power cord (1 m, conventional)
C13 (for adapters > 200 W)
C5
Security Trusted Platform Module (fTPM) 2.0, rmware based
Universal 2nd Factor Authentication (U2F)
Operating system Preinstalled
Windows® 10 Home 64
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Table 1-1 Product components and their descriptions (continued)
Category Description
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
FreeDOS 3.0
Serviceability End-user replaceable parts
AC adapter
Memory modules
Solid-state drive
Hard drive
4 Chapter 1 Product description
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2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
(2) USB SuperSpeed ports (2) Connect USB devices, such as a cell phone, camera, activity
(3) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
tracker, or smartwatch, and provide high-speed data transfer.
charged.
● Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is
charging.
● O: The battery is not charging.
(4) Power connector Connects an AC adapter.
Right side 5
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Left side
Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
(2) USB port with HP Sleep and Charge Connects a USB device, provides data transfer, and even when
(3) RJ-45 (network) jack/status lights Connects a network cable.
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
the computer is o, charges most products such as a cell phone,
camera, activity tracker, or smartwatch.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(4) USB Type-C SuperSpeed port with HP Sleep and
Charge
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
(6) Drive light ● Blinking white: The hard drive is being accessed.
Connects a USB device that has a Type-C connector, provides
high-speed data transfer, and even when the computer is o,
charges most products such as a cell phone, camera, activity
tracker, or smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory
card reader.
6 Chapter 2 Getting to know your computer
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Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 7
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Keyboard area
Touchpad
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left touchpad button Functions like the left button on an external mouse.
(3) Right touchpad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
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Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
● O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ● On: Computer sound is o.
● O: Computer sound is on.
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Button and speakers
Table 2-6 Button and speakers and their descriptions
Component Description
(1) Power button ● When the computer is o, press the button to turn on the
computer.
● When the computer is on, press the button briey to
initiate Sleep.
● When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
● When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲ Right-click the Power icon , and then select Power
Options.
(2) Speakers (2) Produce sound.
10 Chapter 2 Getting to know your computer
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Special keys
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
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Bottom
Table 2-8 Bottom components and their descriptions
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Rear
Table
2-9 Rear components and their descriptions
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and o during routine operation.
12 Chapter 2 Getting to know your computer
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Labels
The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
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3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
14 Chapter 3 Illustrated parts catalog
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Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are spared only at a subcomponent level.
(2) Keyboard/top cover (includes keyboard cable):
For a detailed list of country codes, see Keyboard/top cover on page 59.
For use in ghost white models without a backlight L58644-xx1
For use in ghost white models with a backlight L58646-xx1
For use in acid green models with a backlight L58645-xx1
(3) Vent covers (left and right) not spared
(4) Touchpad
NOTE: The touchpad cable is available using spare part number L56879-001.
(5) Power connector cable L56877-001
(6) Fan shields (left and right) not spared
(7) Power button board
NOTE: The power button board cable is available using spare part number L56881-001.
For use in ghost white models L56880-001
For use in acid green models L57168-001
(8) Speakers (includes cushion) L56882-001
(9) System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L58846-xx1
Intel Core i7-9750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L58851-xx1
Intel Core i7-9750H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L58849-xx1
Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L58852-xx1
L56905-001
Intel Core i5-9300H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L58850-xx1
Intel Core i5-9300H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L58848-xx1
Thermal pads (not illustrated) L56874-001
(10) USB board
NOTE: The USB board cable is available using spare part number L56876-001.
(11) Heat sink for use in models with GeForce GTX 2060/2060Ti graphics L56873-001
Heat sink for use in models with GeForce GTX 2050 graphics L57166-001
Heat sink for use in models with GeForce GTX 1050 graphics L57167-001
Thermal grease (not illustrated) L65268-001
L56875-001
Computer major components 15
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Table 3-1 Computer major components and their descriptions (continued)
Item Component Spare part number
Thermal pads (not illustrated) L56874-001
(12) Memory modules (DDR4-2666):
16 GB 937438-855
8 GB 937236-855
4 GB L10598-855
(13) Solid-state drive (M.2):
1 TB, PCIe, Gen 3 × 4 L68311-001
512 GB, PCIe, Gen 3 × 4 L56870-001
512 GB, PCIe, Gen 3 × 2 L56869-001
512 GB, PCIe + 32 GB Optane Memory L56999-001
256 GB, PCIe, Gen 3 × 4 L56868-001
256 GB, PCIe, Gen 3 × 2 L56997-001
128 GB, PCIe, Gen 3 × 2 L56867-001
16 GB, PCIe, Gen 3 × 2 Optane Memory Module L56866-001
(14) WLAN module (Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5) L22634-005
(15) Hard drive connector L56871-001
(16) Hard drive
2 TB, 7200 rpm 912487-855
1 TB, 7200 rpm 766644-005
(17) Battery (3-cell, 52 Wh) L08855-855
(18) Bottom cover
For use in ghost white models L56865-001
For use in acid green models L65250-001
16 Chapter 3 Illustrated parts catalog
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Display assembly subcomponents
Table 3-2 Display components and their descriptions
Item Component Spare part number
(1) Display bezel L58773-001
(2) Display panel:
144 Hz L56886-001
60 Hz L56885-001
(3) Display panel cable:
40 pin L57169-001
Display assembly subcomponents 17
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Cables
Table 3-2 Display components and their descriptions (continued)
Item Component Spare part number
30 pin L56887-001
(4) Webcam/microphone module (includes double-sided adhesive) L56916-001
(5) Wireless antennas L56888-001
(6) Display brackets (left and right) L56884-001
(7) Display hinges (includes left and right hinges) L56883-001
(8) Display back cover (includes the display panel tape) L54822-001
For use in ghost white models L56890-001
For use in acid green L56889-001
Table 3-3 Cables and their descriptions
Item Component Spare part number
(1) Touchpad cable L56879-001
(2) Hard drive connector/cable L56871-001
(3) USB board cable L56876-001
(4) Power button board cable L56881-001
18 Chapter 3 Illustrated parts catalog
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Mass storage devices
Table 3-4 Mass storage devices and their descriptions
Item Component Spare part number
(1) Hard drive
2 TB, 7200 rpm 912487-855
1 TB, 7200 rpm 766644-005
(2) Hard drive connector/cable L56871-001
(3) Hard drive brackets not spared
(4) Solid-state drive bracket not spared
(5) Solid-state drive (M.2)
1 TB, PCIe, Gen 3 × 4 L68311-001
512 GB, PCIe, Gen 3 × 4 L56870-001
512 GB, PCIe, Gen 3 × 2 L56869-001
512 GB, PCIe + 32 GB Optane Memory L56999-001
256 GB, PCIe, Gen 3 × 4 L56868-001
256 GB, PCIe, Gen 3 × 2 L56997-001
128 GB, PCIe, Gen 3 × 2 L56867-001
16 GB, PCIe, Gen 3 × 2 Optane Memory Module L56866-001
Mass storage devices 19
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Miscellaneous parts
Table 3-5 Miscellaneous parts and their descriptions
Component Spare part number
AC adapter (PFC, slim, 4.5 mm):
200 W L00818-850
150 W L32661-001
135 W L15534-001
Power cord (C5, 1.0 m):
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in Israel L19362-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in the United Kingdom L19373-001
Power cord (C13, 1.0 m):
For use in Australia L22339-001
For use in Denmark L22334-001
For use in Europe L22333-001
For use in Israel L22335-001
For use in North America L22331-001
For use in the People’s Republic of China L22341-001
For use in South Africa L22337-001
For use in South Korea L22340-001
For use in Switzerland L22336-001
For use in Taiwan L22342-001
For use in Thailand L22338-001
For use in the United Kingdom L22332-001
External optical drive 747080-001
Miscellaneous kit (includes power button lens sponge and thermal gasket) L57165-001
20 Chapter 3 Illustrated parts catalog
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Table 3-5 Miscellaneous parts and their descriptions (continued)
Component Spare part number
Hub
USB Type-C-to-Multiport hub 919666-001
USB Type-C-to-USB Type-A hub 916838-001
Adapter
USB Type-C-to-USB Type-A adapter 833960-001
HDMI-to-VGA adapter 701943-001
USB Type-C-to-HDMI 2.0 adapter 935325-001
USB Type-C-to-VGA adapter 831751-001
Thermal grease L65268-001
Thermal pads L56874-001
Screw Kit L57164-001
Miscellaneous parts 21
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4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-marking, non-conductive pry tool
● Magnetic Phillips P1 screwdriver
● Tweezers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle ex cables with extreme care; these cables tear
easily.
22 Chapter 4 Removal and replacement procedures preliminary requirements
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Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic elds, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive eld service tools, such as cutters, screw drivers, and vacuums.
● When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn o power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be aected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Electrostatic discharge information 23
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IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Dierent activities generate dierent amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Electronic components can be packaged together in plastic tubes, trays, or Styrofoam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
24 Chapter 4 Removal and replacement procedures preliminary requirements
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● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are exible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and t snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Grounding the work area
To prevent static damage at the work area, take the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn o power and input signals before inserting and removing connectors or test equipment.
● Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
● Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
1,500
7,500
15,000
HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or oor mats with hard tie to ground
Electrostatic discharge information 25
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● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
26 Chapter 4 Removal and replacement procedures preliminary requirements
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5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
There are as many as 17 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures.
1. Turn o the computer. If you are unsure whether the computer is o or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Component replacement procedures 27
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Bottom cover
Table 5-1 Bottom cover descriptions and part numbers
Description Spare part number
Bottom cover for use in acid green models L56865-001
Bottom cover for use in ghost white models L65250-001
Before removing the bottom cover, follow this step:
▲ Prepare the computer for disassembly (Preparation for disassembly on page 27).
Remove the bottom cover:
1. Remove the four Phillips M2.0 × 13.0 screws (1) from the top edge of the bottom cover.
2. Remove the four Phillips M2.0 × 5.0 screws (2) from the bottom edge of the bottom cover.
3. Flex and lift the top edge (1) and sides (2) of the bottom cover enough to separate it from the computer.
28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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4. Pull the bottom cover o the computer (3).
Reverse this procedure to install the bottom cover.
Component replacement procedures 29
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Solid-state drive and Optane Memory Module
Table 5-2 Solid-state drive and Optane Memory Module descriptions and part numbers
Description Spare part number
1 TB, PCIe, Gen 3 × 4 L68311-001
512 GB, PCIe, Gen 3 × 4 L56870-001
512 GB, PCIe, Gen 3 × 2 L56869-001
512 GB, PCIe + 32 GB Optane Memory L56999-001
256 GB, PCIe, Gen 3 × 4 L56868-001
256 GB, PCIe, Gen 3 × 2 L56997-001
128 GB, PCIe, Gen 3 × 2 L56867-001
16 GB, PCIe, Gen 3 × 2 Optane Memory Module L56866-001
Before removing the solid-state drive or Optane Memory Module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
Remove the solid-state drive or Optane Memory Module:
▲ Remove the Phillips M2.0 × 3.5 screw (1), lift the metal cover o the drive (2), and then pull the drive
from the socket (3).
Reverse this procedure to install the solid-state drive or Optane Memory Module.
30 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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Memory module
Table 5-3 Memory descriptions and part numbers
Description Spare part number
Memory module, 16 GB 937438-855
Memory module, 8 GB 937236-855
Memory module, 4 GB L10598-855
Before removing the memory modules, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:
Use the following illustration to determine primary (1) and secondary (2) memory module locations.
IMPORTANT: Do not completely remove the protective sheet from the primary memory module.
Component replacement procedures 31
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IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).
3. Gently press down on the module edges until the side retention clips snap into place (3).
32 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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Hard drive assembly
Table 5-4 Hard drive and connector descriptions and part numbers
Description Spare part number
Hard drive, 2 TB, 7200 rpm 912487-855
Hard drive, 1 TB, 7200 rpm 766644-005
Hard drive connector/cable L56871-001
Before removing the hard drive assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
Remove the hard drive assembly:
1. Disconnect the hard drive cable from the system board ZIF connector (1).
2. Remove the four Phillips M2.0 × 3.5 screws (2) that secure the hard drive assembly to the computer.
3. Lift the hard drive assembly out of the computer (3).
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4. If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1) from each
bracket, and then remove the brackets from the hard drive (2). Disconnect the connector from the drive
(3).
Reverse this procedure to reassemble and install the hard drive.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
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6 Removal and replacement procedures for
authorized service provider parts
IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Battery
Table 6-1 Battery description and part number
Description Spare part number
Battery (3-cell, 52 Wh) L08855-855
Before removing the battery, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
Remove the battery:
1. Remove the four Phillips M2.0 × 5.0 screws (1) that secure the battery to the computer.
Component replacement procedures 35
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2. Lift the connector side of the battery upward (2), and then remove the battery from the computer (3).
Reverse this procedure to install the battery.
36 Chapter 6 Removal and replacement procedures for authorized service provider parts
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WLAN module
Table 6-2 WLAN module description and part number
Description Spare part number
Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 L22634-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
Remove the WLAN module:
1. Remove the plastic protector from on top of the antenna terminals on the WLAN module (1).
2. Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/white
WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cable
connects to the WLAN module #1/Aux terminal.
3. Remove the Phillips M2.0 × 3.5 screw (3) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)
4. Remove the WLAN module (4) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Component replacement procedures 37
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Reverse this procedure to install the WLAN module.
38 Chapter 6 Removal and replacement procedures for authorized service provider parts
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Touchpad
NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available
using spare part number L56879-001.
Table 6-3 Touchpad description and part number
Before removing the touchpad , follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
Remove the touchpad:
1. Disconnect the cable from the ZIF connector on the touchpad (1).
2. Remove the four Phillips M2.0 × 2.5 screws (2) that secure the touchpad bracket to the computer.
3. Remove the touchpad bracket from the computer (3).
4. Remove the three broadhead Phillips M2.0 × 2.5 screws (4) that secure the touchpad to the computer.
Description Spare part number
Touchpad L56905-001
5. Remove the touchpad from the computer (5).
Reverse this procedure to install the touchpad.
Component replacement procedures 39
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Vent covers
Table 6-4 Vent covers description
Description Spare part number
Vent covers not spared
Before removing the vent covers, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
Remove the vent covers:
1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure each vent cover to the computer.
2. Remove the Phillips M2.0 × 4.0 screw (2) that secures each vent cover to the computer.
3. Pull upward and outward on the ends of the covers near the fans to remove from the computer (3).
To install the vent covers:
1. Insert the bottoms of the covers onto the computer (1), and then rotate the covers up and over into
place (2).
40 Chapter 6 Removal and replacement procedures for authorized service provider parts
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2. Replace the two Phillips M2.0 × 2.0 screws (3) and the Phillips M2.0 × 4.0 screw (4) in each cover.
Component replacement procedures 41
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Fan shields
Table 6-5 Fan shield description and part number
Description Spare part number
Fan shields not spared
Before removing the fan shields, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
4. Remove the vent covers (see Vent covers on page 40).
Remove the fan shields:
1. Remove the three Phillips M2.0 × 5.0 screws (1) that secure each shield to the computer.
2. Rotate the top of each shield up, and then pull the shield toward the inside of the computer to remove
(2).
TIP: When installing the shields, note the tab on each shield that ts into the slot on the rear of the
computer.
Reverse this procedure to install the fan shields.
42 Chapter 6 Removal and replacement procedures for authorized service provider parts
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Heat sink/fan assembly
Table 6-6 Heat sink/fan assembly, thermal pad, and thermal grease descriptions and part numbers
Description Spare part number
Heat sink/fan assembly for use in models with GeForce GTX 2060/2060Ti graphics L56873-001
Heat sink/fan assembly for use in models with GeForce GTX 2050 graphics L57166-001
Heat sink/fan assembly for use in models with GeForce GTX 1050 graphics L57167-001
Thermal grease L65268-001
Thermal pads L56874-001
Before removing the heat sink/fan assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
4. Remove the vent covers (see Vent covers on page 40).
5. Remove the fan shields (see Fan shields on page 42).
Remove the heat sink/fan assembly:
1. Disconnect the display cable from the system board (1) and then remove the display cable from the
routing channel in the left fan (2).
2. Disconnect the two fan cables from the system board (1).
3. Remove the Phillips M2.0 × 5.0 screw (2) from each fan.
4. Remove the seven Phillips M2.0 × 5.0 screws (2) in the order indicated on the heat sink.
Component replacement procedures 43
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5. Remove the heat sink/fan assembly (3).
NOTE: Heat sink appearance may vary.
6. GeForce GTX 1050 graphics
Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board
components (2) (4) each time the heat sink is removed.
44 Chapter 6 Removal and replacement procedures for authorized service provider parts
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7. GeForce GTX 2050 graphics
Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board
components (2) (4) each time the heat sink is removed.
8. GeForce GTX 2060/2060Ti graphics
Clean and reapply thermal material to the surfaces of the heat sink (1) (3) and system board
components (2) (4) each time the heat sink is removed.
Reverse this procedure to install the heat sink/fan assembly.
Component replacement procedures 45
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USB board
NOTE: The USB board spare part kit does not include the cable. The cable is available using spare part
number L56876-001.
Table 6-7 USB board description and part number
Description Spare part number
USB board L56875-001
Before removing the USB board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
4. Remove the vent covers (see Vent covers on page 40).
5. Remove the fan shields (see Fan shields on page 42).
6. Remove the fan/heat sink (see Heat sink/fan assembly on page 43).
Remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1).
2. Remove the two Phillips M2.0 × 3.5 screws (2) that secure the bracket and the board to the computer.
3. Remove the bracket from the computer (3).
4. Remove the USB board from the computer (4).
Reverse this procedure to install the USB board.
46 Chapter 6 Removal and replacement procedures for authorized service provider parts
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Power connector
Table 6-8 Power connector description and part number
Description Spare part number
Power connector L56877-001
Before removing the power connector cable, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
4. Remove the vent covers (see Vent covers on page 40).
5. Remove the fan shields (see Fan shields on page 42).
6. Remove the fan/heat sink (see Heat sink/fan assembly on page 43).
7. Remove the USB board (see USB board on page 46).
Remove the power connector cable:
1. Disconnect the cable from the system board (1).
2. Remove the cable from the clip in the computer (2).
3. Remove the power connector and cable from the computer (3).
Reverse this procedure to install the power connector cable.
Component replacement procedures 47
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System board
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Table 6-9 System board descriptions and part numbers
Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L58846-xx1
Intel Core i7-9750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L58851-xx1
Intel Core i7-9750H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L58849-xx1
Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) L58852-xx1
Intel Core i5-9300H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) L58850-xx1
Intel Core i5-9300H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) L58848-xx1
Before removing the system board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
4. Remove the solid-state drive (see Solid-state drive and Optane Memory Module on page 30).
5. Remove the vent covers (see Vent covers on page 40).
6. Remove the fan shields (see Fan shields on page 42).
7. Remove the fan/heat sink (see Heat sink/fan assembly on page 43).
Remove the system board:
1. Disconnect the following cables from the system board:
(1) USB board cable (ZIF)
(2) Power connector cable
(3) WLAN module antennas
(4) Speaker cable
(5) Display cable (ZIF)
(6) Power button board cable (ZIF)
(7) Touchpad cable (ZIF)
(8) Keyboard cable (ZIF)
(9) Hard drive cable (ZIF)
48 Chapter 6 Removal and replacement procedures for authorized service provider parts
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2. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the system board to the computer.
3. Lift the right side of the system board, and then remove the system board from the computer (2).
Reverse this procedure to install the system board.
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Speakers
Table 6-10 Speaker description and part number
Before removing the speakers, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
4. Remove the solid-state drive (see Solid-state drive and Optane Memory Module on page 30).
5. Remove the vent covers (see Vent covers on page 40).
6. Remove the fan shields (see Fan shields on page 42).
7. Remove the fan/heat sink (see Heat sink/fan assembly on page 43).
8. Remove the system board (see System board on page 48).
Remove the speakers:
Description Spare part number
Speakers (includes cushion) L56882-001
1. Remove the two broad head Phillips M2.0 × 2.0 screws (1) that secure the speakers to the computer.
2. Remove the speakers from the computer (2).
Reverse this procedure to install the speakers.
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Power button board
NOTE: The power button board spare part kit does not include the cable. The cable is available using spare
part number L56881-001.
Table 6-11 Power button board descriptions and part numbers
Description Spare part number
Power button board for use in ghost white models L56880-001
Power button board for use in acid green models L57168-001
Before removing the power button board, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
4. Remove the solid-state drive (see Solid-state drive and Optane Memory Module on page 30).
5. Remove the vent covers (see Vent covers on page 40).
6. Remove the fan shields (see Fan shields on page 42).
7. Remove the fan/heat sink (see Heat sink/fan assembly on page 43).
8. Remove the system board (see System board on page 48).
Remove the power button board:
1. Disconnect the cable from the ZIF connector on the power button board (1).
2. Remove the protective tape from the board (2).
3. Remove the two broad head Phillips M2.0 × 2.0 screws (3) that secure the board to the computer.
4. Remove the power button board from the computer (4).
Reverse this procedure to install the power button board.
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Display assembly
NOTE: The display assembly is spared only at the subcomponent level.
Before removing the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 27).
2. Remove the bottom cover (see Bottom cover on page 28).
3. Remove the battery (see Battery on page 35).
4. Remove the vent covers (see Vent covers on page 40).
5. Remove the fan shields (see Fan shields on page 42).
6. Remove the fan/heat sink (see Heat sink/fan assembly on page 43).
7. Remove the system board (see System board on page 48).
Remove the display assembly:
1. Remove the wireless antenna cables (1) and the display cable (2) from the clips in the computer chassis.
2. Open the display and hang it o the side of a table (1).
3. Remove the broad head Phillips M2.5 × 4.0 screw (2) from each hinge.
4. Remove the two broad head Phillips M2.5 × 2.5 screws (3) from each hinge.
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5. Separate the display from the computer by pulling the computer up and away from the display (4).
6. If it is necessary to replace display assembly subcomponents, rst remove the bezel:
a. Release the top edge of the display bezel (1) from the display assembly.
IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing.
b. Release the left and right edges of the display bezel (2) from the display assembly.
c. Release the bottom edge of the display bezel (3) from the display assembly.
Component replacement procedures 53
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d. Remove the display bezel (4).
The display bezel is available using spare part number L58773-001.
7. If it is necessary to remove the display hinges:
a. Remove the four Phillips M2.0 × 3.0 screws (1) from the bottom of each hinge.
b. Remove the display hinges from the display back cover (2).
The display hinges are available using spare part number L56883-001.
8. If it is necessary to remove the display panel:
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a. Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel
(1).
b. Pull the tape out from behind the left and right sides of the panel (2).
NOTE: You have to pull on the tape multiple times before it is completely removed. To avoid
tearing the tape, pull the tape evenly and carefully.
c. Disconnect the cable from the webcam module (3).
d. Remove the webcam cable from the clip in the display back cover (4).
Component replacement procedures 55
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e. Rotate the display panel over next to the display back cover (1). Peel the tape o the connector on
the back of the panel (2), and then disconnect the cable from the display panel (3).
The display panel is available using spare part number L56886-001 for 144 Hz panels and
L56885-001 for 60 Hz panels.
f. When installing the display panel tape, peel the backing from the bottom of the tape (1), install the
tape onto the inside of the display back cover (2), and then remove the backing from the top of the
tape (3).
9. If it is necessary to remove the webcam module:
▲ Lift evenly on both sides of the webcam to detach the it from the display back cover. (The webcam
module is attached to the display back cover with double-sided adhesive.)
The webcam is available using spare part number L56916-001.
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10. If it is necessary to remove the display panel cable:
▲ Peel the cable from the back of the display panel.
The 40-pin display cable is available using spare part number L57169-001.
The 30-pin display cable is available using spare part number L56887-001.
11. If it is necessary to remove the display brackets:
a. Remove the two Phillips 2.0 × 2.5 screws (1) that secure each bracket to the display back cover.
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b. Remove the brackets from display back cover (2).
The display brackets are available using spare part number L56884-001.
12. If it is necessary to remove the wireless antennas:
a. Remove the antenna cables from the sides and bottom of the display back cover (1).
b. Peel the antennas o the top of the display back cover (2).
The wireless antennas are available using spare part number L56888-001.
The display back cover is available using spare part number L56890-001 for ghost white models
and L56889-001 for acid green models.
Reverse this procedure to install the display assembly.
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Keyboard/top cover
The top cover with keyboard remains after removing all other spared parts from the computer.
In this section, the rst table provides the main spare part number for the top cover/keyboards. The second
table provides the country codes.
Table 6-12 Keyboard/top cover description and part number
Description Spare part number
Keyboard/top cover for use in ghost white models without a backlight L58644-xx1
Keyboard/top cover for use in ghost white models with a backlight L58646-xx1
Keyboard/top cover for use in acid green models with a backlight L58645-xx1
Table 6-13 Keyboard country codes
For use in country or
region
Belgium -A41 Israel -BB1 South Korea -AD1
Bulgaria -261 Italy -061 Spain -071
Czech Republic and
Slovakia
Denmark, Finland, and
Norway
France -051 Romania -271 Turkey -141
French Canada -DB1 Russia -251 Ukraine -BD1
Germany -041 Saudi Arabia -171 United Kingdom -031
Greece -151 Slovenia -BA1 United States -001
Hungary -211
Spare part
number
-FL1 The Netherlands -B31 Switzerland -BG1
-DH1 Portugal -131 Taiwan -AB1
For use in country or
region
Spare part
number
For use in country or
region
Spare part
number
Component replacement procedures 59
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7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed les called SoftPaqs.
Some download packages contain a le named Readme.txt, which contains information regarding installing
and troubleshooting the le.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), rst determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 60).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press CTRL+Alt+S.
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To check for later BIOS versions, see Downloading a BIOS update on page 61.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the le that has an .exe extension (for example, lename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded le
from your hard drive.
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8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, rst you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 62.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and xes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe les are provided.
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Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB ash
drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specic Windows diagnostics version to be downloaded to your computer or USB ash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB ash drive where the .exe le was downloaded,
double-click the .exe le, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB ash drive to download
and create the HP UEFI support environment because only .exe les are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive on page 64.
HP PC Hardware Diagnostics UEFI (Unied Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically lled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
Using HP PC Hardware Diagnostics UEFI 63
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NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB ash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB ash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 64.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
les are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB ash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB ash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
ash drive:
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1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specic UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a rmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a precongured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or
number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been precongured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB ash drive) to run remote diagnostics.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65
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● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take eect when the computer restarts.
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9 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 67).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 67).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 67).
● Restoring and recovery—Windows oers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 67).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB ash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."
Backing up information and creating recovery media 67
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NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows oers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 67.
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB ash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 67.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB ash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.
2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB ash drive from which you want to boot, and then follow the on-screen
instructions.
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10 Specications
Table 10-1 Computer specications
Metric U.S.
Computer dimensions
Width 405.0 mm 15.9 in
Depth 282.0 mm 11.1 in
Height 25.5 mm 1.0 in
Weight (lowest conguration) 2600.0 g 5.73 lbs
Input power Rating
Operating voltage and current 19.5 V dc @ 6.9 A – 135 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
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11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical conguration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
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Requirements for specic countries and regions
Table 11-1 Power cord requirements for specic countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The exible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and
wall plug) must bear the certication mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specic countries and regions 71
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Table 11-1 Power cord requirements for specic countries and regions (continued)
Country/region Accredited agency Applicable note number
2. The exible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) conguration. CSA or C-UL mark. UL le number must be on
each element.
3. The appliance coupler, exible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The exible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) conguration.
4. The exible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set ttings (appliance coupler and wall
plug) must bear the CCC certication mark.
5. The exible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a ag label.
6. The exible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set ttings (appliance coupler, cable,
and wall plug) must bear the BSMI certication mark.
7. For 127 V ac, the exible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the exible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,
with plug BS 1363/A with BSI or ASTA marks.
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12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
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Index
A
AC adapter and battery 5
action keys
identifying 11
antenna
removal 58
antennas
spare part number 58
audio, product description 2
audio-out (headphone)/audio-in
(microphone) jack, identifying
B
back cover
spare part number 18
backup, creating 67
backups 67
battery
removal 35
spare part number 16, 35
bezel
spare part number 17, 54
BIOS
determining version 60
downloading an update 61
starting the Setup Utility 60
updating 60
Bluetooth label 13
boot order, changing 68
bottom cover
removal 28
spare part number 28
bottom cover, spare part numbers
16
buttons
left touchpad 8
power 10
right touchpad 8
C
camera
identifying 7
camera light, identifying 7
caps lock light, identifying 9
cautions
electrostatic discharge 23
components
bottom 12
display 7
keyboard area 8
left side 6
rear 12
right side 5
computer major components 14
5
connector, power 5
D
display assembly
removal 52
display back cover
spare part number 58
display brackets
removal 57
spare part number 18, 58
display cable
removal 57
display panel
product description 1
removal 54
spare part numbers 17, 56
display panel cable
spare part numbers 17, 57
drive light, identifying 6
E
electrostatic discharge (ESD) 23
preventing damage 24
esc key, identifying 11
F
fan shields
removal 42
spare part number 42
fn key, identifying 11
G
graphics, product description 1
grounding methods 25
guidelines
packaging 26
transporting 26
workstation 23
H
hard drive
spare part number 16, 19
hard drive assembly
removal 33
spare part number 33
hard drive brackets
illustrated 19
hard drive connector
spare part number 16
hard drive connector/cable
spare part number 19, 33
HDMI port
identifying 6
heat sink
spare part number 15
heat sink/fan assembly
removal 43
spare part number 43
hinge
removal 54
spare part number 54
hinges
spare part number 18
HP PC Hardware Diagnostics UEFI
downloading 64
starting 64
using 63
HP PC Hardware Diagnostics Windows
downloading 62
installing 63
using 62
HP Recovery media
recovery 68
I
integrated numeric keypad,
identifying 11
internal card expansion, product
description 3
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internal microphones, identifying 7
J
jacks
audio-out (headphone)/audio-in
(microphone) 5
network 6
RJ-45 (network) 6
K
keyboard/pointing devices, product
description 3
keyboard/top cover
removal 59
spare part numbers 15, 59
keys
action 11
esc 11
fn 11
Windows 11
L
labels
Bluetooth 13
regulatory 13
serial number 13
service 13
wireless certication 13
WLAN 13
lights
AC adapter and battery light 5
caps lock 9
drive 6
mute 9
power 9
RJ-45 (network) status 6
M
media card reader, product
description 3
memory module
removal 31
spare part numbers 31
memory, product description 1
microphone
product description 2
model name 1
mute light, identifying 9
N
network jack, identifying 6
O
operating system, product
description 3
Optane Memory Module
removal 30
spare part numbers 30
P
packaging guidelines 26
ports
HDMI 6
product description 2
USB port with HP Sleep and
Charge 6
USB SuperSpeed 5
USB Type-C SuperSpeed with HP
Sleep and Charge 6
power button board
removal 51
spare part number 15, 51
power button board cable, spare part
number 51
power button, identifying 10
power connector cable
removal 47
spare part number 15, 47
power connector, identifying 5
power cord
requirements for all countries
70
requirements for specic
countries and regions 71
set requirements 70
spare part numbers 20
power lights, identifying 9
power requirements, product
description 3
processor, product description 1
product description
audio 2
display panel 1
graphics 1
internal card expansion 3
keyboard/pointing devices 3
media card reader 3
memory 1
microphone 2
operating system 3
ports 2
power requirements 3
processors 1
product name 1
RJ-45 (network) jack 2
security 3
sensors 2
serviceability 4
storage 1
video 2
wireless networking 2
product name 1
product name and number,
computer 13
R
recovery 67
discs 68
HP Recovery partition 68
media 68
USB ash drive 68
recovery media
creating using HP Cloud Recovery
Download Tool 67
creating using Windows tools 67
regulatory information
regulatory label 13
wireless certication labels 13
Remote HP PC Hardware Diagnostics
UEFI settings
customizing 65
using 65
removal/replacement
procedures 27
removal/replacement procedures
35
restoring 67
RJ-45 (network) jack, identifying 6
RJ-45 (network) jack, product
description 2
RJ-45 (network) status lights,
identifying 6
S
Screw Kit, spare part number 21
security, product description 3
sensors, product description 2
serial number, computer 13
service labels, locating 13
serviceability, product description 4
slots
memory card reader 6
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solid-state drive
removal 30
spare part number 16, 19
spare part numbers 30
solid-state drive bracket
illustrated 19
speakers
identifying 10
removal 50
spare part number 15, 50
special keys, using 11
static electricity 24
storage, product description 1
system board
removal 48
spare part numbers 48
system restore point, creating 67
T
touchpad
buttons 8
removal 39
spare part numbers 15, 39
touchpad cable, spare part number
15, 39
touchpad zone, identifying 8
transporting guidelines 26
traveling with the computer 13
webcam module
removal 56
webcam/microphone module
spare part number 18
Windows
backup 67
recovery media 67
system restore point 67
Windows key, identifying 11
Windows tools, using 67
wireless antennas
spare part number 58
wireless certication label 13
wireless netowrking, product
description 2
WLAN antennas, identifying 7
WLAN device 13
WLAN label 13
WLAN module
removal 37
spare part numbers 16, 37
workstation guidelines 23
U
USB board
removal 46
spare part numbers 15, 46
USB board cable, spare part
number 15, 46
USB port with HP Sleep and Charge,
identifying 6
USB SuperSpeed port, identifying 5
USB Type-C SuperSpeed port with HP
Sleep and Charge, identifying 6
V
vent covers
removal 40
spare part number 15, 40
vents, identifying 12
video, product description 2
W
webcam
spare part number 56
76 Index
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